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Zendesk is hiring for an EMEA Sales Development role to drive new business and build the sales and talent pipeline, offering a training-ground to accelerate careers within the company. The role involves being a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new groups within existing customers, and generating high-value pipeline for startups, unicorns, and enterprise clients while delivering an outstanding customer experience. Candidates should have at least six months of sales experience, a passion for consultative SaaS sales, strong business acumen, excellent written and verbal communication, English fluency, and a bachelor’s or master’s degree preferred, with a hybrid schedule requiring weekly presence in the Lisbon office. Zendesk emphasizes a global culture of diversity, equity, and inclusion and is an equal opportunity employer; it also notes that AI or automated decision systems may be used in screening and offers accommodations for applicants with disabilities or disabled veterans upon request. Zendesk positions itself as the intelligent heart of customer experience, combining in-person collaboration at offices worldwide with flexible remote work as part of its hybrid approach.

Zendesk is hiring for Sales Development in the EMEA region to build and manage a high-potential talent pipeline and drive new business for the sales organization. The role involves running a busy outbound pipeline, prospecting into cold accounts and new divisions within existing customers, and generating high-value pipeline from startups to enterprise companies while delivering an outstanding customer experience. Candidates should have at least six months of sales experience, a passion for consultative SaaS sales, a winner mindset, excellent communication skills, fluent English (Danish or Swedish a strong plus), and availability for a hybrid Lisbon-based role. Zendesk offers a supportive environment with leadership mentorship, a buddy system, and flexible work options, including hybrid in-office and remote work with required in-person days. The company is an equal opportunity employer committed to diversity and inclusion, offers reasonable accommodations for applicants with disabilities, and may use AI or automated systems in screening applications.

Zendesk is hiring for a Sales Development role in EMEA to drive new business and build a high-value pipeline through outbound prospecting across cold accounts and new segments, including startups to enterprises, while prioritizing an outstanding customer experience. The ideal candidate is native Turkish with fluent English, has at least 6 months in a sales-related role, is interested in consultative SaaS sales, and brings a self-starting attitude, strong communication, and a preferred bachelor’s or master’s degree, with the role based in Lisbon on a hybrid schedule. You will be a key member of the sales team, executing regional strategy, managing a busy outbound pipeline, and sourcing leads via social tools to achieve ambitious targets. Zendesk offers a supportive leadership culture, a dedicated buddy system, flexible work arrangements with equipment and resources needed for success, and a global, collaborative culture centered on the Intelligent Heart Of Customer Experience. The company is an equal opportunity employer committed to diversity, equity, and inclusion, provides accommodations for disabilities, may use AI in screening, and requires in-office presence part of the week as determined by the hiring manager.

Zendesk is hiring an Employee Service Sales Specialist with proven B2C SaaS sales experience to expand its Employee Service account base and deepen partnerships by introducing innovative HR/IT solutions. Key duties include positioning Employee Service use cases, supporting the full sales cycle, delivering ROI analyses, providing subject-matter expertise on ES, meeting quotas, and collaborating with product development to tailor offerings. Candidates should have a BA/BS or equivalent, at least 10 years in HR/IT service and operations, a minimum of 3 years in Employee Service sales, a strong track record of quota attainment, the ability to navigate complex multi-month sales cycles, an entrepreneurial and collaborative mindset, excellent communication skills, and willingness to travel. The role is hybrid, requiring in-office participation part of the week at a Zendesk office, with flexible remote work for the remainder, and the specific schedule is determined by the hiring manager. Zendesk emphasizes equal opportunity and diversity, notes that AI may be used in screening, and provides accommodations for applicants with disabilities; interested candidates can contact peopleandplaces@zendesk.com for accommodation requests.

Zendesk is hiring an AI Services Consultant to lead AI delivery on the AI-powered Resolution Platform, serving as the technical and product expert and guiding customers through configuration and optimization to achieve rapid value. The role’s mission is to provide technical solutions, remove blockers, and act as a trusted advisor to ensure seamless integration and optimization of AI solutions for transformative business outcomes. Its overarching objectives include accelerating time-to-value by driving adoption and operational excellence, being the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and timelines. Qualifications include 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles (e.g., customer success, consulting, technical account management, or pre-sales), strong consulting and communication skills, project management, deep knowledge of Zendesk AI products, familiarity with REST APIs and JSON, Python preferred, adoption analytics experience, and relevant degrees or certifications. The role is hybrid with partial in-office work, supports diversity and inclusion, and notes AI-based screening with accommodations available for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to join the Professional Services team as the technical and product expert for the AI-powered Resolution Platform, aiming to deliver quick time-to-value through customer configuration and optimization. The role’s mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations with agility, acting as a trusted advisor to ensure seamless integration and measurable business outcomes. Its overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end delivery with clear scope, timelines, and stakeholder alignment. Key responsibilities include providing technical guidance on implementing and optimizing Zendesk AI products, facilitating change management and training, delivering projects on time and to quality, maintaining high customer satisfaction, collaborating cross-functionally, and ensuring AI solutions align with business goals for tangible improvements. Qualifications call for 3+ years in consulting/professional services, experience in GTM roles in enterprise tech/SaaS, fluency in French and English, strong API/JSON knowledge, Python preferred, adoption analytics experience, capability to design success plans, a relevant degree (with AI strategy or project management certifications preferred), and a hybrid work arrangement with part of the week in-office, plus a commitment to diversity and equal opportunity.

Zendesk is hiring a French-speaking Business Development Representative in its EMEA Sales Development team to drive new business and build a high-quality pipeline through outbound prospecting, targeting startups to enterprise clients, while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline and expanding into new groups/divisions within existing Zendesk customers, using social tools to source leads and overachieve targets. Requirements include at least six months of sales experience, a passion for consultative/SaaS sales, strong English and French fluency, excellent communication, a self-starter attitude, and a bachelor’s or master’s degree preferred; the role is based in Lisbon with a hybrid schedule. Zendesk offers a supportive environment with leadership dedicated to your development and success, a buddy system, and flexible hybrid work arrangements with the necessary tools, aiming to help you grow within a culture focused on calm customer experiences and inclusion. The company is an equal opportunity employer that promotes global diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities upon request via email.

Zendesk is hiring Digital Inside Sales Specialists who are self-starters and will be at the forefront of customer experience, becoming product experts to articulate Zendesk’s value to buyers across the customer journey as part of a newly forming team with growth potential. The role involves a high-velocity sales approach with inbound leads from new and existing customers, multi-channel outreach, and required travel for training followed by a hybrid work schedule. Key responsibilities include responding to inquiries via phone, Zoom, chat, and email; conducting discovery calls and demos; resolving questions to drive online conversions; and meeting or exceeding SLAs, KPIs, and revenue targets while building a strong pipeline. Requirements include excellent written communication in English and French, at least 1 year of sales experience (SaaS software experience preferred), ability to work with global clients, strong organizational skills, and a 4-days-in-office workweek. Zendesk emphasizes a hybrid, inclusive workplace, AI screening as part of the process, equal opportunity employment, and accommodations for disabilities, with specific in-office scheduling managed by the hiring manager.

Zendesk is hiring a Senior Program Manager, Product Development - AI & Agent Experience to define and execute a roadmap for an integrated, scalable AI solution across admin and agent-facing products, collaborating with AI teams and internal stakeholders. You will lead company-wide programs with cross-functional partners (Product Marketing, Enterprise Data & Analytics, Legal, Finance, Go-to-Market) to move releases forward in a multi-geo environment and bring new products to market. Responsibilities include guiding quarterly planning, building roadmaps, identifying and mitigating risks, owning regular status reporting, facilitating meetings and ceremonies, and continuously improving processes and relationships across teams. The role requires prior software company experience driving programs within an engineering organization with several large-scale releases, strong AI knowledge, familiarity with agile tools (Jira, Confluence, Trello), risk assessment and mitigation, and demonstrated facilitation across global programs. Zendesk highlights its mission and inclusive culture, supports hybrid work with local office attendance, and is an equal opportunity employer that values diversity and inclusion, with policies on candidate privacy and accommodations for applicants with disabilities (including AI screening as part of the process).

The role is an Applied Scientist at Zendesk who designs and builds intelligent systems using data, ML, and LLMs to deliver measurable business impact, spanning the full lifecycle from opportunity identification to model deployment and iteration, with close collaboration across product, engineering, and business teams. Key responsibilities include owning business metrics such as churn reduction and AI attach rate, deeply understanding user workflows, defining hypotheses and evaluation criteria for AI/ML systems, designing and evaluating LLM-powered applications (agents, RAG, text-to-SQL, recommendations), establishing feedback loops, moving prototypes to production with engineering partners, building Python-based services and APIs, contributing to data infrastructure, and clearly communicating findings to diverse stakeholders while staying current with advances in the field. The qualifications cover 3+ years in data science/ML or related fields, a BA/BS in CS/data science/math, with an advanced degree highly preferred, plus business acumen and a user-centric mindset, the ability to measure outcomes, and strong collaboration skills; technically, hands-on ML/LLM experience, experimental design, agent architectures or prompt engineering, strong Python and SQL, API/backend familiarity, with nice-to-haves including Snowflake/dbt/Airflow and AI-assisted development tools and React experience. Why you’ll thrive: the role sits at the intersection of applied science, AI, and software engineering, offering the chance to shape high-impact, measurable products and a culture of experimentation, ownership, and cross-functional collaboration on high-visibility projects. Zendesk emphasizes an inclusive, hybrid work environment, with AI-based screening as part of policy, equal opportunity and diversity/inclusion commitments, and accommodations for applicants with disabilities, plus contact for accommodations.

Zendesk is hiring a Product Led Growth Sales Specialist to handle inbound inquiries and close deals quickly via chat, email, and selective calls in a fast-paced environment. The role focuses on expanding existing customer relationships and winning new logos by showcasing Zendesk’s AI-enabled customer experience solutions and guiding customers through the purchasing journey. Responsibilities include responding to high-volume inbound leads, articulating value, proactive follow-up to achieve high CSAT, becoming a product expert, and collaborating with core and strategic sales for seamless transitions on complex opportunities. Qualifications include English proficiency, prior sales experience (SDR/AE), fast learning, strong organization, multitasking ability, and a four-days-per-week in-office hybrid work requirement. Zendesk emphasizes a fulfilling, inclusive workplace with competitive pay and benefits, flexible hours and remote work, diversity and inclusion, accommodations, and AI screening as part of its hiring process.

The Employee Service (ES) Specialist is a high-impact advisory role within Zendesk’s Global Specialist Organization that helps customers rapidly realize value from Zendesk Employee Service solutions by driving adoption and optimizing internal service workflows. The role collaborates across segments with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement to reduce risk, accelerate adoption, and sustain long-term value realization, drawing on ITSM/ITAM and Employee Experience backgrounds. The ES mission includes accelerating adoption and time-to-value, acting as subject-matter experts on internal service delivery, embedding ES expertise into customer success planning, influencing enablement and scalable programs, and driving feedback to shape the 2026 ES roadmap. Key responsibilities cover driving adoption and outcomes, leading workshops and value reviews for internal service maturity, partnering with CSMs and Sales/Renewals, delivering scaled programs and enablement, collaborating cross-functionally with Professional Services, Product, and CX teams, and demonstrating ROI through advocacy and value realization. Qualifications include 7+ years in enterprise SaaS roles (CS/ITSM/ITAM/IT Operations/HR Service Delivery), strong advisory and communication skills, familiarity with ITIL or internal service management, data storytelling, and a hybrid work arrangement requiring partial in-office presence, with Zendesk committed to equal opportunity and inclusive practices and accommodations as needed.

Zendesk's Enterprise ML team aims to drive organizational value through scalable ML solutions and the use of large language models to improve customer experience and business decisions. As a Senior AI Engineer, you will lead the development and deployment of advanced AI systems with a focus on LLMs and agentic architectures, bridging deep technical work with high-level business strategy. Key responsibilities include owning KPIs, building production-grade LLM applications (including agents, context engineering, and text-to-SQL), establishing evaluation frameworks and automated feedback loops, developing high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow while translating AI concepts for non-technical partners. Requirements call for 3+ years in AI/DS/ML, a BA/BS (advanced degree preferred), a proven track record shipping production intelligent systems, strong Python and SQL skills, backend API design, familiarity with Snowflake/dbt/Airflow and AI-native development tools, and excellent cross-functional collaboration and communication. The role offers a hybrid work setup, opportunities for autonomy and growth, and Zendesk's commitment to diversity, inclusion, and accommodations, with explicit notes about AI screening and equal opportunity employment.

Zendesk is recruiting a Business Development Representative for its EMEA Sales Development team to drive new business, manage a busy outbound pipeline, and generate high-value opportunities across startups, unicorns, and enterprise customers, while delivering an excellent customer experience. The candidate should have at least 6 months of sales-related experience, preferably in SaaS, be a self-starter with a “can do” attitude, fluent in English and Spanish, and hold a bachelor’s or master’s degree (hybrid work in Lisbon is required). The role involves being a core member of the sales team, executing regional strategy, prospecting into cold accounts and new segments of existing Zendesk customers, using social tools to source leads, and aiming to overachieve on targets. Zendesk offers a supportive environment with a leadership team focused on development and success, a dedicated onboarding buddy, flexible work options, and tools and resources to help you succeed, all within a culture that emphasizes Zendesk’s values and customer experience. The company notes that AI may screen applications, is committed to equal opportunity and diversity, provides accommodations for disabilities, and shares information about DEI initiatives and EEO rights.

Zendesk emphasizes that great products come from great people, collaboration, pragmatic agile processes, and owning the product to deliver value quickly. They are hiring a Senior Product Manager to lead a new Knowledge Graph team that ingests and models content for flagship AI experiences, enhancing the Knowledge product to help customers find answers faster and with richer context. The role spans multiple teams and requires prioritization, cross-functional collaboration with engineering, data science, and design, driving feature development, roadmapping, communicating vision, conducting user research, and ensuring data quality and governance. Qualifications include at least 5 years in SaaS product management, familiarity with AI/ML concepts (LLMs, RAG, embeddings), and experience with scalable content processing (NLP, OCR, document cleaning) in a multi-tenant environment, along with strong communication and collaborative problem-solving skills. Preferred domain knowledge includes proven knowledge graph development and related data science/NLP/OCR proficiency, and the company notes a hybrid work model, commitment to diversity and inclusion, and accommodations for applicants with disabilities.

The role sits in Zendesk’s EMEA Sales Development team and is focused on building the sales and talent pipeline, providing top-tier training to accelerate careers, and driving new business for the organisation. Zendesk, the world’s leading Customer Support Platform, is growing rapidly in EMEA and seeks exceptional sales talent to join a high-performing, culture-driven team with a track record of overachieving in a fast-paced environment. You will be a key team member, manage a busy outbound pipeline, prospect into cold accounts and new groups within existing customers, generate high-value pipeline from startups to enterprise, source leads via social tools, and strive to overachieve while delivering an outstanding customer experience. You should have at least six months of sales-related experience, a passion for consultative/SaaS sales, a customer-centric, self-starter attitude, excellent communication skills, a degree is preferred, and you must be fluent in English and Arabic and available for a hybrid Lisbon-based schedule. Zendesk emphasises a hybrid, inclusive work environment with in-person collaboration and remote flexibility, notes that AI or automated decision systems may be used in screening, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk's Enterprise Machine Learning team builds scalable ML solutions and uses ML, deep learning, and large language models to provide data-driven insights that influence business decisions. As a Machine Learning Engineer, you will be a technical and strategic member driving the development and deployment of advanced data science solutions, especially those leveraging LLMs and deep learning, while translating technical work into business value. Key responsibilities include designing and deploying end-to-end ML systems from data ingestion to monitoring, collaborating across data scientists, engineers, and stakeholders, and promoting MLOps best practices and governance. Requirements include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python skills, experience with data pipelines and cloud data warehouses, and strong business acumen and communication. Zendesk offers high-impact, visible projects, a culture of innovation and growth with hybrid work options, and a commitment to diversity, inclusion, equal opportunity, and privacy in hiring.

The role of a Site Reliability Engineer (SRE) involves building infrastructure to support the engineering department at Tempo, promoting a stable and efficient environment for software development. This position requires designing and automating CI/CD pipelines, mentoring team members, and actively participating in on-call support duties. Candidates should have over four years of experience in a SaaS environment, proficiency in AWS and Kubernetes, and a strong foundation in software development and design patterns. Tempo offers a remote-first work environment, unlimited vacation, and various benefits aimed at employee well-being and development. The company, known for its innovative solutions in project management and resource planning, is committed to creating an inclusive workplace culture.