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Zendesk is seeking a Manager, AI Success Strategists to scale the AI-driven Resolution Platform by leading a 6–10 person team of strategists who translate product capabilities into measurable customer outcomes. The role owns end-to-end delivery of customers’ AI roadmaps, ensuring consistent execution across accounts, maintaining recurring outcome-driven cadences, and driving adoption, retention, and expansion metrics (GRR/NRR). Key duties include org leadership and people strategy, strategic product partnership and roadmap influence, operational ownership with cross-functional coordination, executive engagement, portfolio risk forecasting, commercial growth, and governance guidance for responsible AI. Qualifications require 7+ years in enterprise SaaS-related customer success or similar fields with 2+ years in AI-related roles, 2+ years of people management (6–10 direct reports), GTM experience, predictive adoption analytics, cross-functional influence, strong communication, and a bachelor’s degree (advanced degrees or AI certifications preferred). The role offers a hybrid work arrangement with partial in-office requirements, Zendesk’s commitment to diversity and inclusion, and notices about AI screening and accommodations for disabilities.

The role is Senior Product Design Manager for Zendesk Knowledge, leading a design team to create a best-in-class knowledge platform powering AI-driven customer conversations, with design strategy, coaching, and end-to-end collaboration across teams in Portugal, Denmark, Poland and distributed teams in EMEA, AMER, and APAC. You will define and evangelize design strategy and priorities, lead and scale the design team with clear goals and hiring/performance processes, and partner with Product Management, Engineering, Research, Content, and Design Systems to scope work, prioritize initiatives, and remove blockers. You will drive a research-backed design process by synthesizing user research, analytics, and competitive insights to shape experience decisions and roadmap trade-offs, establish design standards and contribute to the design system, mentor the team’s craft and leadership, and represent design in stakeholder forums. Requirements include 5+ years designing SaaS applications, 5+ years managing design teams, translating user research and business goals into strategy and measurable outcomes, strong cross-functional collaboration, excellent communication, comfort in fast-paced distributed environments, and experience with designing LLM integrations and AI feature workflows; portfolio or work samples should be submitted. Zendesk emphasizes a flexible hybrid-working culture, global diversity and inclusion, equal opportunity employment, AI screening, and accommodations for applicants with disabilities, with offices worldwide and a hybrid model.

Zendesk is hiring a Product Led Growth Sales Specialist to handle high-volume inbound inquiries from new and existing customers using chat, email, and occasional calls as part of its Digital Segment growth. The role involves articulating the value of Zendesk solutions, guiding buyers through the purchasing journey, proactively following up on inquiries, and acting as the voice of the customer to product and revenue teams, with close collaboration with traditional sales for more complex opportunities. Qualifications include excellent English writing, a desirable second language, sales experience or a recent graduate seeking their first sales role, strong learning and multitasking abilities, and prior SDR/BDR or other customer-facing experience being advantageous; candidate must work in office 4 days a week. The position features a hybrid arrangement with onsite presence required part of the week, and is designed as a stepping stone to roles in sales, marketing, or product management, with targets and revenue goals to drive performance. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer offering reasonable accommodations, and provides EEO rights information for applicants.

The AI Success Specialist at Zendesk is a hands-on customer advisory role focused on accelerating value from Zendesk’s AI agents, working with customers at all levels—from CXOs to administrators—to drive ROI and innovation. The role’s overarching objectives are to accelerate business value realization, maximize outcomes and ROI, and act as a strategic partner and trusted advisor for AI-powered transformation. Key responsibilities include owning the end-to-end customer journey for the AI portfolio, acting as the technical authority on AI agents and integrations, driving adoption across the CX journey, analyzing AI performance and health metrics, identifying growth opportunities, and facilitating joint business reviews with executives. Qualifications require 5+ years in customer success/experience, enterprise SaaS or GTM experience, a bachelor’s degree, experience deploying AI/SaaS in a customer-facing capacity, the ability to explain AI to technical and executive audiences, strong relationship and program management skills, data analytics proficiency, cross-functional influence, and a hybrid work arrangement with in-office time determined by the manager. Zendesk also emphasizes fairness and inclusion, notes that AI may be used in screening applicants, and positions itself as an equal opportunity employer committed to global diversity, equity, and inclusion.

Zendesk is hiring a Dutch-speaking Business Development Representative to drive new business and build a strong regional pipeline in the EMEA, targeting startups through to enterprise while delivering an outstanding customer experience. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and new divisions of existing customers, and aiming to exceed targets. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, fluency in English and Dutch (Danish or Swedish a plus), strong communication and a self-starter attitude, with a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based role with some on-site time. Zendesk offers a supportive culture with leadership, a buddy system, flexibility to work from home or the office, and tools to help you succeed. The company emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Senior ML Engineer to lead GenAI infrastructure, including an internal research platform, LLM Proxy, A/B testing and evaluation benchmarking, and agentic workflow orchestration tools to scale AI across products. You will build secure, cost-optimized, and developer-friendly ML platforms and collaborate with staff engineers, product managers, and other ML teams to deliver robust, production-grade systems. Requirements include 5+ years in developing and deploying ML systems, familiarity with model registries, feature stores, orchestration and inference serving, experience with cloud providers (GCP/AWS/Azure), Kubernetes and Docker, and proficiency in at least one server-side language plus strong CI/CD and scalable backend design. Preferred qualifications include experience with agentic automation and building tools that improve developer productivity and platform adoption across multiple teams. The role offers hybrid work with onsite and remote options, full ownership and impact, a supportive team and learning opportunities, plus benefits like flexible hours, professional development funds, medical and life insurance, and a commitment to diversity and inclusion (with AI-based screening) during hiring.

The role supports the regional directive by collaborating with the partner team and internal cross-functional groups to manage the opportunity pipeline, assist with marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates should have SaaS experience, a robust, can-do entrepreneurial mindset, and strong critical thinking skills. Responsibilities include managing partner-sourced sales and recruitment pipelines for named partners or territories, supporting existing partners, recruiting new revenue-generating partners, expanding product knowledge, and collaborating across teams and with partner leadership to drive growth and GTM plans. Requirements include 2+ years in software sales (SaaS preferred), excellent communication and interpersonal skills, proficiency with Google Apps and CRM tools, self-motivation and adaptability in a fast-paced environment, fluency in English plus French or German (others a plus), and a bachelor’s degree is advantageous. The role is hybrid, with a mix of onsite and remote work and in-office days determined by the hiring manager, and Zendesk emphasizes fairness, diversity, and accessibility, including AI screening and accommodations if needed.

Zendesk is seeking a Sales Development professional for the EMEA region to drive new business, manage a busy outbound pipeline, and generate high-value opportunities through strategic prospecting across startups to enterprise accounts, while delivering an outstanding customer experience. The ideal candidate is native German, fluent in English, with optional Polish or another CEE language, at least 6 months of sales experience, a SaaS or consultative sales background, and a self-starter attitude with a track record of overachieving. The role is hybrid with part of the week in the Lisbon office (schedule set by the hiring manager), reflecting Zendesk’s flexible approach to remote and in-person work. Zendesk emphasizes support and culture, including strong leadership, a buddy system, and the tools provided to enable success, all in service of calm, effective customer experiences. The company is an equal opportunity employer, committed to diversity and inclusion, offers accommodations for applicants with disabilities, and may use AI screening as part of the hiring process.

Zendesk is hiring a Principal Product Designer for the Agentic AI team (Zendesk Copilot) to drive AI-first agent interfaces with a human-centered, collaborative design approach across Product, Engineering, Content Design, and Research. In this role you will shape long-term design direction for high-impact initiatives, partner with senior leaders to align design with business goals, and lead complex programs spanning multiple teams while applying expert interaction and systems design. Requirements include 8+ years in SaaS product design, a proven track record of shipping large-scale products, a strategic craft, and experience with or willingness to learn generative AI and prompting LLMs, plus strong cross-functional communication. The role offers ownership of projects, the chance to set new standards in an emerging space, flexible remote/hybrid work, and opportunities to grow with a motivated team, with primary collaboration among teams in Portugal, Germany, Denmark, and Poland and distributed AMER/APAC teams. Zendesk notes diversity and inclusion commitments, AI screening of applicants, and asks applicants to submit a portfolio link; accommodations are available for applicants with disabilities.

The role is a Managed Services Consultant in Zendesk's Professional Services, acting as an experience-maker for enterprise customers and helping them map business needs to Zendesk products. You will manage a portfolio of Managed Services customers, maintain product expertise, provide proactive guidance, delegate requests to global teammates, help establish premier service policies, and address high-impact issues to build ongoing customer value. Basic qualifications include 3+ years in consulting or customer success, a solid understanding of support processes, strong communication and relationship leadership, empathy, and the ability to travel up to 10%. Preferred qualifications include technical curiosity, experience at a technology company or consultancy, Zendesk or SaaS product experience, and multilingual abilities. The role follows a hybrid work model (Lisbon office with part-time in-office requirement), and Zendesk emphasizes diversity and inclusion, with AI screening and accommodations available for applicants.

Zendesk is seeking a Sales Development Representative for the EMEA region to drive new business, manage a high volume of inbound leads, and qualify opportunities for Account Executives. The role involves using strong communication to upsell and cross-sell, being the face of the brand, and contributing to a collaborative, multicultural team that delivers an outstanding customer experience. You should be fluent in Swedish or Danish and English, have a passion for consultative sales, with SaaS sales experience preferred but not required if you have a relevant degree or internship, and possess a self-starting, “can-do” attitude. The position is hybrid with part of the week in the Lisbon office and part remote, with the specific in-office schedule determined by the hiring manager, and is positioned as a chance to start or advance a sales career at Zendesk. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI to screen applicants, and frames its mission around the intelligent heart of customer experience, with accommodations available for applicants.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk is hiring a Sales Development professional for its EMEA region to build the sales and talent pipeline through outbound prospecting and targeted outreach to startups, unicorns, and enterprise customers, while delivering an outstanding customer experience in a fast-paced, collaborative culture. The role involves being a core member of the sales team, driving new business, managing a busy outbound pipeline, and creatively sourcing leads via social tools, with a target-driven mindset and a strong brand-facing approach. Qualifications include fluency in English and Arabic, at least 6 months in a sales-related role, an interest in consultative SaaS sales, excellent written and verbal communication, a bachelor’s or master’s degree preferred, and availability to work in Lisbon in a hybrid model (part in office, part remote). Why Zendesk: a supportive leadership team, a buddy system, flexible work options with necessary tools, and a culture focused on career development and delivering a top-tier customer experience, with a hybrid setup that combines onsite collaboration and remote work. Zendesk is an equal opportunity employer, may use AI-based screening, is committed to diversity and inclusion, offers accommodations for applicants with disabilities, and invites candidates to apply via the Zendesk careers site, with accommodations coordinated through a dedicated contact if needed.

Zendesk is hiring a Manager of the Business Development team for the EMEA region (expanding from its Lisbon hub) to recruit, train, and lead SDRs and BDRs and shape the development of their programs. The role combines leadership and hands-on program development, with responsibility for hiring, coaching, and developing early-career sales talent, inspiring the team to consistently exceed targets, and accelerating career progression while driving agile processes. Candidates must have prior managerial experience with BDRs/SDRs, be fluent in German or Dutch, and bring SaaS sales experience (preferably in Support, Sales, or CRM) with a history of meeting or beating quota, plus expertise in demand generation and cross-functional collaboration. The position is hybrid, offering Mondays and Fridays remote work and in-office presence in Lisbon on Tue-Thu, with the specific schedule determined by the hiring manager, and requires collaboration with Sales, Marketing, Sales Operations, and Talent Acquisition to grow revenue and the talent pipeline. Zendesk emphasizes equality, diversity, and inclusion, may use AI in screening, provides accommodations for applicants with disabilities, and maintains a culture-focused, inclusive environment supported by its global offices and hybrid work model.

The Prospecting Acceleration Specialist at Zendesk plays a critical role in regional Sales and Business Development by owning onboarding, continuous learning, and prospecting excellence to accelerate ramp time and improve pipeline conversion. You’ll onboard new BDRs through in-person and virtual programs and deliver ongoing enablement on messaging, tools, objection handling, and prospecting strategy. You’ll optimize outbound sequences and messaging using performance data, partner with cross-functional teams, provide field coaching, and surface regional insights to improve programs. Candidates should have 2–4+ years in Sales Development (ideally in SaaS), experience as a BDR at Zendesk or similar, and expertise with outbound tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), plus a strong coaching ability, data-driven mindset, and communication skills. Zendesk emphasizes a hybrid work model, global impact, diversity and inclusion, and equal opportunity employment, with AI screening and accommodations options for applicants.

The AI Services Consultant at Zendesk, within the Professional Services AI Delivery team, helps customers implement and adopt the AI-powered Resolution Platform by providing technical solutions and guiding configuration and optimization. The role serves as the technical expert and trusted advisor, driving agile configuration decisions, removal of blockers, and delivering measurable business outcomes through strong consulting and project management. Core objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and leading end-to-end, on-time delivery with clear scope and stakeholder alignment. Qualifications include 3+ years in consulting or professional services, enterprise SaaS/go-to-market experience, experience with adoption analytics and success planning, a bachelor’s degree (advanced degrees or AI/project management certifications preferred), plus strong communication, PM, AI proficiency, adaptability, problem-solving, and continuous learning. The role is hybrid (onsite part of the week with remote work), requires cross-functional collaboration with Customer Success and Sales, and Zendesk emphasizes diversity, inclusion, equal opportunity, with AI screening and accommodations for applicants with disabilities.

Zendesk seeks a Senior Software Engineer for the AI Copilot team to deliver AI/ML-powered features at scale, collaborating with ML Scientists to bring models into production. You’ll design and prototype scalable infrastructure, build tooling for model experimentation and management, and collaborate across DevOps, feature, platform, and product teams to improve scalability and robustness. Required qualifications include fluency in Python or Ruby, 3+ years building and operating large-scale applications, experience delivering AI products, and proficiency with REST APIs, Kafka, Docker, Kubernetes, and cloud platforms (AWS or GCP), along with adaptability and strong teamwork. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT. The role is hybrid with some in-office time, Zendesk emphasizes diversity and inclusion and may use AI screening, and they provide accommodations for applicants with disabilities; the listed tech stack includes Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3, RDS MySQL, Snowflake, Kubernetes, Docker, and multi-provider LLMs.

The AI Success Strategist, Customer Success at Zendesk leads customers’ AI journeys by owning strategic AI roadmaps and forging executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to deliver end-to-end AI roadmaps, translate product capabilities into business strategy, align internal and external teams, and drive deployment from initial adoption through ongoing expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. The overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps with cross-functional delivery, and deliver measurable commercial outcomes such as renewals, account expansion, and revenue retention improvements. Key responsibilities include full ownership of AI roadmap delivery, acting as design authority for deployments, shaping long-term AI vision with executives, ensuring cross-functional alignment, leading engagements, sustaining mutual roadmaps, managing channel adoption, and using data-driven insights to drive impact. Qualifications require 5+ years in customer success, 1+ year AI experience, enterprise SaaS GTM or related consulting background, experience with adoption analytics and forecasting churn/expansion, a relevant degree, and a hybrid work arrangement along with Zendesk’s commitment to equal opportunity and inclusion, with AI screening noted in the process.

Zendesk seeks an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategy, driving adoption, and delivering measurable business impact from initial deployment to scale. The role requires leading cross-functional alignment (Product, Services, Sales, Partners) and managing executive relationships to accelerate time-to-value and ensure renewals and expansion. Responsibilities include acting as the design authority for AI deployments, coordinating with Professional Services and Engineering to remove blockers, maintaining mutual AI roadmaps, and driving data-driven adoption metrics. Qualifications include 5+ years in Customer Success/Experience, 1+ year AI experience, Spanish language fluency, enterprise SaaS GTM or related roles, strong analytics and program-management skills, and a bachelor’s degree with AI strategy or project management certifications preferred. The role is hybrid with in-office requirements, Zendesk’s commitment to diversity and inclusion, and policies on AI screening and accommodations.

Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform by shaping and delivering long-term AI roadmaps and building executive partnerships to ensure AI initiatives start strong and scale. The mission is end-to-end delivery of customers' AI roadmaps—translating product capabilities into business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and improved retention. Responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, shaping long-term AI strategy with executive stakeholders, ensuring cross-functional alignment, acting as engagement lead, sustaining mutual roadmaps, owning channel/adoption strategy, and measuring impact with data-driven insights. Qualifications require at least 5+ years in Customer Success/Experience with 1+ year AI experience, French fluency, go-to-customer/GTM experience in enterprise tech/SaaS, experience using adoption and health analytics to forecast churn/expansion, a bachelor's degree (advanced degrees or AI strategy/project management certifications preferred), and demonstrated ability to design and execute success plans. The role is hybrid, with on-site presence part of the week, and Zendesk emphasizes a fulfilling, inclusive hybrid culture, along with AI-screening and equal-opportunity employment that provides accommodations for disabilities.

Zendesk is hiring a Senior Product Designer for its Knowledge team to define a best-in-class knowledge platform and AI-enabled self-service experiences, collaborating with product managers, engineers, content strategists, and researchers across global teams, mostly with colleagues in Poland, Denmark, and Portugal. The role involves designing end-to-end experiences, interaction models, flows, wireframes, and hi-fidelity mockups, presenting solutions to partners and executives, and defending design decisions. You’ll partner with product and engineering to research and develop Knowledge platform capabilities, and work with cross-functional teams to move designs from ideas to execution within a detailed design process. Requirements include 5+ years in SaaS design, 2+ years in Content Management or Integration Systems, experience with LLM integrations and AI workflows, plus ability to visualize technical impact and prototype rapidly. Benefits include ownership of projects, shaping emerging standards, flexible hybrid work, opportunities to grow with a passionate team, and Zendesk’s commitment to diversity and inclusion with accommodations and AI screening.

The Technical Architect role involves analyzing and implementing customer requirements to integrate Zendesk into client workflows, collaborating with customer SMEs to understand use cases and craft a successful solution. They will lead technically oriented conversations with current and prospective customers, work with the Consultant, Support, and Account Management teams to position and validate implementations, and communicate complex technical concepts to audiences including executives. The role includes providing feedback to influence product development, designing and prototyping technical solutions for use cases, presenting solutions, proposing validated workarounds for product gaps, and leading discussions across a broad range of technologies. Requirements include a bachelor’s degree or equivalent with 1–2+ years of consulting or programming experience (Ruby, Python, Java, C#, JavaScript), strong analytical and scoping abilities, experience with RESTful APIs and backend/frontend development, SaaS experience, high energy and strong communication with English proficiency (additional languages are a plus). Nice-to-have items include experience with global teams, familiarity with backend languages, hands-on Zendesk product experience and certifications; Zendesk emphasizes a hybrid, inclusive workplace with flexible hours, remote work, diversity and inclusion, equal opportunity, and accommodations, and AI may be used to screen applicants.

The AI Success Strategist, Customer Success at Zendesk leads end-to-end delivery of customers’ AI roadmaps by translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to ensure initiatives start strong and scale predictably. They own the design and execution of AI adoption and expansion roadmaps, serve as the design authority for deployments, align cross-functional teams (Product, Services, Sales, Partners), and sustain mutual roadmaps that maximize value and secure renewals. Their impact is measured by high customer satisfaction, increased automated resolution usage, retention improvements, and quantifiable commercial outcomes such as revenue growth and account expansion, achieved through data-driven adoption metrics and risk mitigation. Qualifications include 5+ years in Customer Success/Experience with 1+ year AI experience, German fluency, enterprise SaaS GTM or related roles, experience using adoption and health analytics to forecast churn and expansion, a relevant degree (advanced degrees or AI certifications preferred), and strong program management and cross-functional influence skills with knowledge of Responsible AI as a plus. The role is hybrid, requiring part-time in-office attendance at a local Zendesk office with the specific schedule determined by the manager; Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

Zendesk's Enterprise Machine Learning team builds scalable ML solutions and uses ML, deep learning, and large language models to provide data-driven insights that influence business decisions. As a Machine Learning Engineer, you will be a technical and strategic member driving the development and deployment of advanced data science solutions, especially those leveraging LLMs and deep learning, while translating technical work into business value. Key responsibilities include designing and deploying end-to-end ML systems from data ingestion to monitoring, collaborating across data scientists, engineers, and stakeholders, and promoting MLOps best practices and governance. Requirements include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python skills, experience with data pipelines and cloud data warehouses, and strong business acumen and communication. Zendesk offers high-impact, visible projects, a culture of innovation and growth with hybrid work options, and a commitment to diversity, inclusion, equal opportunity, and privacy in hiring.

Zendesk is hiring a Sales Development role for the EMEA region to drive new business, build the sales talent pipeline, and deliver an outstanding customer experience as part of a fast-growing team. The candidate will be a key team member, manage a busy outbound pipeline, prospect into cold accounts and new segments, and generate high-value pipeline across startups, unicorns, and enterprise customers, while using social tools to source leads and aiming to overachieve targets. Requirements include native German and English fluency, Polish or another CEE language a plus, at least 6 months in a sales environment, interest in consultative SaaS sales, strong communication, a bachelor's/master's, and availability to work in a hybrid Lisbon-based setup. Zendesk offers supportive leadership and a peer-buddy system, flexibility between home and office, and a culture focused on development, collaboration, and a fulfilling, inclusive experience with a global footprint. Zendesk is an equal opportunity employer, commits to diversity and accommodations for disabilities, may use AI in screening, and provides an email for accommodations (peopleandplaces@zendesk.com).

Zendesk is hiring an AI Services Consultant within Professional Services to serve as the technical and product expert for its AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver rapid value. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, turning customer goals into the right configurations and removing blockers quickly while leading end-to-end delivery. Key responsibilities include providing technical guidance on implementation, facilitating change management and training, delivering projects on time with high quality, maintaining strong customer satisfaction, and collaborating cross-functionally with Customer Success and Sales to align the AI roadmap and address technical challenges. Qualifications include fluency in French or German with English, 5+ years in consulting/professional services, experience in enterprise technology/SaaS GTM or related roles, use of adoption analytics for forecasting churn/expansion, ability to design success plans, a bachelor's degree (advanced degrees and AI/project management certifications preferred), and strong program management, communication, and AI proficiency. The role offers a hybrid work model (generally 2 days in-office, with 3-4 days per week during the first 90 days), a commitment to diversity and inclusion, and information about AI-based screening and accommodations for applicants as per policy.

Zendesk is hiring an AI Services Consultant to serve as the technical and product expert for its AI-powered Resolution Platform, helping customers implement and optimize AI solutions for rapid value. The role operates on a hybrid model with 2 days in the office, but during the first 90 days you’ll be in-office 3–4 days per week to embed in the business and drive outcomes. The mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations to drive measurable business outcomes and AI adoption. Responsibilities include delivering expert implementation guidance, change management and training, ensuring on-time project delivery, maintaining high customer satisfaction, and collaborating cross-functionally to align the customer’s AI roadmap. Requirements include fluency in German or French plus English, 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, familiarity with adoption analytics and success plans, relevant degrees and AI or project management certifications, and a commitment to DEI with AI-based screening in the hiring process.

Zendesk is seeking a Senior AI Data Engineer for its AI Copilot organization to build and scale data infrastructure that powers real-time AI-driven features for customer service agents, embracing a “ship to learn” philosophy. Responsibilities include designing, building, and maintaining scalable ELT pipelines; enabling real-time, contextually relevant AI capabilities and continuous learning; collaborating with ML scientists and engineers on model experimentation and deployment for LLM-powered features; building and optimizing SQL data models with dbt for AI insights and ROI measurement; implementing cost optimization for large-scale pipelines and supporting ML model monitoring and product metrics, while contributing to a self-improving AI vision and ensuring reliable data foundations across teams. Required qualifications include 5+ years of data engineering experience with big data pipelines, strong SQL and data modeling, hands-on dbt, fluent Python (Ruby a plus), experience with Snowflake/Redshift/BigQuery, familiarity with AI/ML workflows and production-grade performance, capacity planning, and cost optimization, plus experience with Kafka, Docker, Kubernetes, and AWS, and the ability to adapt to changing priorities and collaborate effectively. Preferred qualifications include Metaflow for ML orchestration, LLM evaluation/monitoring tooling, MLflow for experiment tracking, SnowPro Core or equivalent expertise, Spark (PySpark), Tableau or Looker for BI/analytics, and experience building data infrastructure for product-led growth and self-service analytics. The tech stack and working model include Python and Ruby on AWS, Metaflow and MLflow, data stored in S3/RDS MySQL/Snowflake with dbt, ELT via dbt and Kafka, services and models deployed to Kubernetes with Docker, heavy use of LLM technology, Terraform and GitHub Actions, plus a hybrid work arrangement with some in-office days; Zendesk emphasizes equal opportunity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a highly technical Principal Product Manager to drive AI-powered features that automate CX tasks and improve agent performance and customer satisfaction. You will define and own the roadmap for high-growth areas on the Zendesk platform, synthesize customer insights, and lead cross-functional teams to bring AI-driven capabilities from concept to launch. The role requires 7+ years of product management experience in fast-paced agile environments, strong prioritization, research-informed roadmaps, the ability to balance long-term vision with incremental value, excellent communication, independence, and a track record of launching AI features. Nice-to-have qualifications include experience in the Customer Experience industry, prior ML feature launches, and the ability to develop data-driven KPIs. Zendesk offers ownership and impact, a focus on delivering high-quality software, a hybrid work model, and a commitment to diversity and inclusion, along with policies on AI screening and accommodations for applicants with disabilities.

The Senior AI Services Consultant at Zendesk leads technical implementations and optimization of Zendesk's AI-powered Resolution Platform to deliver quick time-to-value for customers. The mission is to provide technical solutions, remove roadblocks, and act as a trusted AI expert guiding customers through complex configurations to drive measurable business outcomes. The role uses a hybrid work model with 2 days in-office, and the first 90 days require 3–4 in-office days to be deeply embedded and drive outcomes. Key duties include strategic guidance, change management and training, on-time project delivery, maintaining customer satisfaction, cross-functional collaboration, and ensuring AI solutions align with customer goals for adoption and impact. Qualifications include 5+ years in consulting/professional services, enterprise SaaS/go-to-market experience, adoption analytics and success-planning experience, a relevant bachelor's degree (advanced degrees or AI/project management certifications preferred), and strong communication and project-management skills, with Zendesk noting its commitment to diversity and inclusion and possible AI-based screening and accommodations.

Zendesk is hiring a Manager of the Business Development team in Lisbon to recruit, train, and lead Sales Development Representatives and Business Development Representatives as it expands its EMEA sales. The role involves shaping SDR/BDR programs, ensuring the team consistently overachieves targets, and collaborating with Sales, Marketing, Sales Operations, and Talent Acquisition to drive revenue and talent pipelines, with a hybrid work model. The ideal candidate has a proven track record of building high-performing SaaS sales teams, achieving quota attainment, experience in demand generation, a startup mentality, and strong cross-functional, data-driven decision-making skills. The role emphasizes developing career progression for early-career talent, keeping processes agile, and upholding Zendesk’s culture in a multicultural, fast-paced environment. Zendesk supports diversity, equity and inclusion, may use AI in screening, and offers reasonable accommodations for applicants with disabilities; it is an equal opportunity employer with flexible in-office scheduling in Lisbon.

Zendesk is hiring a Product Led Growth Sales Specialist to close sales quickly by handling inbound inquiries, mainly via chat and email, with selective calls to create a frictionless buying experience. The role focuses on expanding within existing customers and acquiring new logos by demonstrating Zendesk’s value and guiding buyers through informed decisions, working alongside traditional sales for more complex opportunities. Key responsibilities include responding to high-volume inbound leads, driving expansion, articulating value, proactively following up to achieve high CSAT, developing product expertise, and initiating conversations while collaborating with account managers when deeper engagement is needed. Qualifications include proficiency in English, prior sales experience (SDR/AE), a genuine passion for Zendesk tech with the ability to learn tools quickly, strong organization to manage many opportunities, and the ability to thrive in a fast-paced environment with a 4-days-per-week in-office requirement. Zendesk emphasizes a hybrid, inclusive culture with competitive pay and benefits, flexible work options, a commitment to diversity and inclusion, and information about AI screening and accommodations for applicants.

Zendesk is hiring an Employee Service Sales Specialist to grow the Employee Service SaaS business by expanding new accounts and deepening existing partnerships. You will position Employee Service use cases, collaborate with the sales team from discovery to close, present ROI analyses, provide subject-matter expertise, own quota attainment, and relay customer feedback to product development. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales with HR/IT use cases, a strong quota track record, and the ability to manage complex sales cycles and travel. The role is hybrid, with part of the week onsite at a local Zendesk office and part remote, with the exact in-office schedule determined by the manager. Zendesk emphasizes equal opportunity, diversity and inclusion, and accommodations; AI may be used in screening, and applicants can request accommodations if needed.

Zendesk is hiring a Digital Sales Representative in Lisbon to be a founding member of a fast-growing inside sales team that articulates Zendesk’s value to informed buyers through multiple touchpoints. The role involves responding to high volumes of inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, becoming a product expert, conducting discovery calls and demos, and meeting or exceeding SLAs, KPIs, and revenue targets. Requirements include excellent English written communication, 1+ years of sales experience (software/SaaS preferred), the ability to work with a global client base, strong organizational skills, and in-office attendance three days per week in Lisbon, with a hybrid work model. The job offers a hybrid arrangement that blends on-site collaboration with remote flexibility, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI screening, and provides accommodations for applicants with disabilities.

The role is Zendesk Implementation Services Consultant (French Speaker) within Zendesk Professional Services, responsible for designing and configuring Zendesk for enterprise customers through design workshops, remote or on-site with an Engagement Manager. The job requires independent work, delivering launch packages and optimizations within scope, time, and budget, and managing commitments across multiple customers. Key duties include guiding customers, maintaining product expertise, establishing service policies, gathering requirements, conducting meetings, handling complex issues and escalations, and contributing to revenue targets. Requirements include a Bachelor's degree, fluency in French and English, 3+ years of customer-facing consulting, experience with complex tech/SaaS engagements, strong project management and communication skills, and willingness to travel up to 20%; preferred qualifications include 3+ years in software sales/pre-sales/implementation or support and familiarity with customer relationship/experience software. The company offers a hybrid work model with partial in-office attendance, emphasizes diversity and inclusion, notes possible AI screening, and provides accommodations for applicants with disabilities.

The job opportunity is for a Lead User Experience Researcher at Zendesk, focusing on collaborating with cross-functional teams to develop strategic research plans that provide valuable insights for product development. Candidates should have a strong background in various research methods, mentoring abilities, and a passion for improving user experiences. Responsibilities include leading research projects, presenting insights, mentoring team members, and advocating for user-centered design principles. Required qualifications entail 8-10 years of applied product research experience, expertise in research methodologies, and excellent communication skills. Zendesk offers a hybrid work environment, emphasizes diversity and inclusion, and utilizes AI for application screening.