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Zendesk's Unified Analytics Vega team is seeking an Engineering Manager to lead a 6-10 person full-stack engineering team and drive the development of advanced analytics solutions like HyperArc and Explore, delivering actionable insights to thousands of end users. You will mentor the team, support integration of AI tools, foster continuous learning, and collaborate with stakeholders and other analytics groups to align product vision and goals. Qualifications include proven leadership of full-stack analytics or data-driven product teams, strong front-end (JavaScript/React) and backend (Java, Ruby) skills in distributed systems, plus a commitment to diversity, inclusion, and ongoing learning. Zendesk emphasizes equal opportunity and diversity, offers a hybrid work model with some in-office days, and publishes a Poland salary range of zl324,000 to zl486,000 with potential bonuses or incentives. The company highlights its mission to empower customer relationships, maintains a global footprint with offices around the world, and notes that AI or automated screening may be used in the application process, with accommodations available upon request.

The Zendesk Deploy Team is hiring a Platform Engineer to improve deployment tools and infrastructure that enable over 1,000 engineers to deliver code quickly, safely, and reliably. The role’s mission is to simplify deployment processes, build easy-to-use tools and clear standards, and apply AI to automate workflows, monitoring, and system reliability. Responsibilities include building and maintaining deployment infrastructure and CI/CD tooling, collaborating with engineering teams on deployment needs, supporting Kubernetes-based automation, monitoring incidents, and improving documentation and runbooks, while driving automation through infrastructure as code. Required qualifications include experience in DevOps/SRE/Platform Engineering, strong Kubernetes and Docker knowledge, coding/scripting in Go, Python, Ruby, or Bash, familiarity with Terraform or CloudFormation, production systems experience, and monitoring tools like Prometheus, Grafana, or Datadog; optional nice-to-haves include ArgoCD or Spinnaker, Jsonnet, GitOps, cloud/hybrid experience, and frontend development. The Poland-based annualized base salary range is zł179,000 to zł269,000, with a hybrid work model and opportunities for growth, along with inclusive culture, AI-enabled tooling, and accommodations for applicants with disabilities; actual compensation will reflect experience and other factors, and the role may include bonuses or benefits discussed at the offer stage.

Zendesk is seeking a Senior Product Designer for its Omnichannel Routing team to design intuitive, scalable experiences that enable AI-driven routing of tickets to the right agents. The role emphasizes strong collaboration across remote and in-office teams, with a focus on storytelling and centering the user’s needs. Daily duties include crafting design solutions, defining user journeys, exploring concepts, running remote workshops, producing prototypes and visuals, and presenting and iterating designs with partners and executives. Requirements include 3–5 years of product design experience, UX/UI work on enterprise software, expertise in interaction design and systems thinking, proficiency in Figma and prototyping, and strong cross-functional collaboration skills. Zendesk notes a Poland annualized base salary range of zł258,000 to zł388,000, a hybrid work model, and a commitment to diversity, inclusion, equal opportunity, and accommodations, with AI screening possible as part of the process.

Zendesk is hiring a Senior Fullstack Software Engineer for the Workforce Management Visibility team to design and build scalable, data-driven support experiences used by millions worldwide. You will own the full software development lifecycle, lead squad-based initiatives, translate business needs into technical solutions, tackle technical debt, monitor performance, and participate in hiring. Basic qualifications include 5+ years of software engineering experience, advanced TypeScript/React skills, proficiency in at least one modern OOP language (e.g., Java, PHP, C#), strong AWS experience, a solid understanding of distributed systems and testing, and excellent English communication within Agile/Scrum environments. Tech stack features frontend TypeScript/React/Redux; backend PHP/Laravel and Go; data and APIs with MySQL, ClickHouse, Kafka, Redis, REST; cloud and infrastructure on AWS, Terraform, Docker, Kubernetes, Spinnaker; and monitoring via Datadog and Sentry, with preferred qualifications including Go, Kafka, ClickHouse, Datadog/Sentry, CI/CD tooling (GitHub Actions/Jenkins/Spinnaker), and CXWorkforce Management (WFM) tools or platforms. The Poland base salary range is zł257,000–zł385,000 per year (with potential bonus or benefits), and the role follows a hybrid work model with some in-office days; Zendesk emphasizes equal opportunity and diversity, may use AI screening in the process, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Senior Frontend Software Engineer for the Support Views UI team to build intuitive, scalable frontend features for Zendesk Support using React, Redux, TypeScript, and GraphQL, while collaborating with backend engineers to ship end-to-end product capabilities. You’ll design and implement data-driven UIs for configuration, data mapping, sync visualization, and workflow automation, optimize performance and accessibility, and participate in system design, code reviews, and mentorship within a cross-functional, agile environment. Basic qualifications include 5+ years of frontend experience, expert-level JavaScript/TypeScript/React/Redux skills, experience with REST or GraphQL APIs and frontend testing tools, and a solid foundation in HTML/CSS and accessibility. Preferred qualifications include experience with enterprise SaaS or multi-tenant platforms, data-intensive admin or workflow UIs, familiarity with Ruby on Rails/MySQL, and interest in CI/CD, AWS/Kubernetes, observability tools, plus mentoring or technical leadership. The role offers a Poland-based annualized salary range of zł257,000–zł385,000 with potential bonuses and incentives, a hybrid work arrangement requiring some in-office days, and Zendesk’s commitment to diversity and inclusion along with AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer for the Workforce Management Integrations team to design and build scalable integrations that connect Zendesk’s core WFM capabilities with third-party systems, enabling data-driven support experiences for millions of users. You will own the full software development lifecycle for multi-developer projects, lead squad-based initiatives, translate business needs into technical solutions, and drive performance, reliability, and maintainability. Basic qualifications include 5+ years in backend or integration engineering, advanced proficiency in Go, Go Test, Docker, PostgreSQL and MySQL, strong AWS experience, Kafka and event-driven architectures, REST API integrations, testing, and Agile/Scrum methodologies. Preferred qualifications include PHP, ClickHouse or other analytical databases, monitoring with Datadog and Sentry, CI/CD tools (GitHub Actions, Jenkins, Spinnaker), and prior experience with Workforce Management tools. The Poland-based role offers a base salary range of 257,000–385,000 PLN, a hybrid work model requiring some in-person office time, and Zendesk’s commitment to equal opportunity, diversity, AI-based screening, and reasonable accommodations.

The Krakow-based role is for a Product Manager of omnichannel routing who will define and prioritize the product roadmap and help evolve AI-enabled routing in collaboration with cross-functional teams. You’ll work with engineers, designers, and product marketers to deliver cross-functional projects, meet with customers, analyze data and competitors, and communicate a clear vision for a simple yet powerful product. Basic qualifications include 2+ years of product management in an agile environment, strong problem-solving skills, the ability to balance long-term strategy with incremental value, customer insight, excellent written communication, and data-driven decision making, plus a drive to learn and mentor. Preferred qualifications include experience in the Customer Experience industry and backgrounds in design, engineering, or data analysis. Zendesk emphasizes equal opportunity and a hybrid work model in Poland, with a base salary range of PLN 240,000–360,000 plus potential bonuses or benefits, and accommodations available; the company also highlights its commitment to diversity and may use AI in screening.

Zendesk is seeking a Senior Program Manager, Product Development - AI to collaborate with Product Management, Engineering, and AI teams to define and execute a scalable, integrated Customer and Employee Service solution and unify experiences across Zendesk’s AI products. The role involves leading company-wide programs with cross-functional partners, guiding quarterly roadmaps, managing risks, owning regular status reporting, facilitating meetings and ceremonies, and building relationships across global teams. Requirements include extensive software engineering program leadership with at least three large-scale releases, strong AI knowledge, familiarity with Jira/Confluence/Trello/Kanban, risk identification and mitigation, facilitation skills, and experience coordinating multiple global programs. Zendesk emphasizes its mission to improve customer relationships, operates globally with a commitment to diversity and inclusion, and notes that AI may be used to screen applications; the Zendesk Neighbor Foundation supports local communities. For Poland, the base annual salary ranges from zł211,000 to zł317,000, with potential bonuses or incentives, and a hybrid work model requiring some in-office presence as determined by the hiring manager.

Zendesk is looking for a Senior Operations Manager to enhance its AI Agents and Knowledge products' innovation by collaborating closely with the VP and the Product and Engineering teams. This role focuses on improving operational efficiency within the Product Development team and streamlining hiring processes to meet growth objectives. Candidates should have experience in SaaS product development, specifically in B2B SaaS or AI/ML contexts, along with strong organizational and communication skills. Responsibilities include optimizing hiring practices, facilitating cross-functional collaboration, enhancing team performance, and supporting release planning. The position offers a hybrid work environment and emphasizes Zendesk's commitment to diversity and inclusion, along with competitive salary and benefits.

Zendesk is seeking a software engineer to join their Contact Center team, particularly focusing on their Voice products, which are complex real-time applications. The ideal candidate should be passionate, collaborative, and responsible for delivering high-quality software through all phases of the development lifecycle. Key responsibilities include designing, implementing, testing, and deploying software, along with participating in code reviews and troubleshooting. Candidates should have experience in JavaScript (React) and either Ruby/Rails or Golang, along with strong communication skills and a willingness to tackle challenges flexibly. The position offers a hybrid work model, a competitive salary range, and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.