Zendesk’s Copenhagen office is hiring a Frontend Engineer for the Knowledge team to build AI-powered, customer-facing knowledge management features using React and TypeScript in a modern stack, focusing on reliability and strong user experiences. The role involves developing frontend features, collaborating with ML scientists and product teams to add AI capabilities, participating in agile processes, and ensuring usability, accessibility, and performance. Candidates should have 3+ years of frontend experience with React/JavaScript/TypeScript, a solid understanding of software design and service-oriented architectures, familiarity with Ruby on Rails or Node.js and REST/GraphQL APIs, and strong communication skills; experience with AI-related frontend features is a plus. Preferred qualifications include a degree in CS or related field, experience with event-driven architectures, content management systems, cloud deployment (Docker, Kubernetes, AWS), observability tools, and prior AI/LLM frontend work. The role offers a hybrid onsite/remote arrangement, a diverse and inclusive culture, and Zendesk’s commitment to fair hiring with AI screening and accommodations, with the tech stack spanning React/JS/TS on the frontend, Rails/Node/GraphQL/REST on the backend, AWS/Kubernetes/Docker for infrastructure, and data tools like MySQL, Redis, Elasticsearch, Aurora, and S3.
