The Services Programme Manager (PgM) is a Cologne-based, hybrid (weekly) senior role responsible for a strategic portfolio of client-facing and internal programs. They act as a trusted advisor in strategic accounts, translating client requirements into actions for Sales and Delivery and managing multi-workstream plans, risks, dependencies, and budgets using PM and ITIL practices. The PgM ensures profitability through governance, reporting, and continual improvement, while overseeing technology operational changes, maintenance, incident and change management, and coordinating with internal Delivery Teams to deliver a seamless customer experience. They may supervise other service PMs, coach junior staff, and collaborate with Business Development, Commercial Ops, Finance, and Account Management to identify opportunities and drive revenue growth. Key responsibilities include defining program strategy, delivering quality artifacts, managing SLAs, leading communications, driving continuous improvement, and building internal PMO capabilities to elevate delivery maturity.
