The Ampin App
deep insights into the Atlassian community

The Senior Alliance Manager, AWS, will own and drive Zendesk’s strategic partnership with AWS to maximize co-sell motions and create joint value propositions that accelerate business growth, including integrations and joint go-to-market efforts. Key responsibilities include developing and executing a strategic alliance plan, collaborating with AWS teams to identify and prioritize co-selling opportunities, leading value creation initiatives, aligning internal teams, supporting end-to-end co-sell motions, and monitoring partnership KPIs with regular senior leadership reporting. The role also acts as a trusted advisor to AWS and internal stakeholders, providing market feedback, competitive intelligence, enablement resources, and facilitating workshops, trainings, and executive briefings to accelerate customer wins. Qualifications include 7+ years in alliance/partner management or business development focused on AWS, proven AWS co-selling success, strong AWS Marketplace knowledge, experience with Zendesk or similar SaaS integrations, excellent communication and strategic problem-solving abilities, and willingness to travel. Compensation includes US annualized OTE of $191,000–$287,000 with a 60/40 base/commission split, a hybrid work setup requiring some in-office presence, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening disclosures, and accommodations for applicants with disabilities.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB base by hunting opportunities, closing deals, and nurturing relationships, leveraging AI-driven insights to accelerate revenue and align with customer goals. Responsibilities include driving top-line revenue with AI-powered pipeline development, managing customer relationships for high satisfaction and retention, leading complex sales cycles with AI and data-driven solutions, co-creating AI transformation roadmaps with measurable KPIs, and building data-backed ROI to influence procurement and upsell opportunities. The role also involves consultative technical conversations with Solutions Engineers and cross-functional teams, identifying cross-sell and upsell opportunities, staying ahead of AI market trends, and maintaining a robust Salesforce pipeline with forecasts while collaborating with Marketing and Customer Success to optimize campaigns. Required qualifications include at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong technical aptitude for AI product architecture and integrations, CRM proficiency, territory/account planning, a BA/BS or equivalent, willingness to travel, and outstanding communication and negotiation skills. The position offers a US OTE of $111,000 to $167,000 (60/40 base/commission), a hybrid work model with partial in-office days, and Zendesk’s commitment to diversity, equity, and inclusion, with AI screening of applications as part of the process and accommodations available upon request.

The Senior Platform Architect at Zendesk is responsible for all technical, solution, and competitive aspects of Zendesk's AI customer engagement and must be highly customer- and solution-oriented with a track record selling to Enterprise and Mid-Market executives. Candidates should bring customer-obsessed enterprise expertise, an entrepreneurial spirit, and the ability to map requirements to software solutions, design architecture, and lead high-impact customer trials, along with a strong AI/LLM technical foundation. They must excel in communication and influence, building cross-functional relationships and translating complex concepts for senior stakeholders, while thriving in fast-moving, ambiguous environments and being willing to travel. Preferred qualifications include 5+ years of technical customer-facing leadership, robust API and integration capabilities, structured execution from testing to optimization, problem solving in ambiguous contexts, AI/conversational intelligence experience, enterprise architecture and security knowledge, and strong technical documentation and cross-functional communication skills. The position offers US OTE of $200k-$300k with 80/20 base/commission (potential bonuses), and Zendesk emphasizes equal opportunity, diversity and inclusion, hybrid work options, and accommodations, with AI-based screening in hiring.

The AMER/LATAM Security & Safety Manager at Zendesk oversees physical security and occupational safety compliance across regional offices (SF, Austin, Madison, Mexico City, Sao Paulo, and smaller sites) as part of the Global Security & Safety team. Responsibilities include planning and verifying risk control and compliance programs, leading incident investigations and safety assessments, coordinating event security and on-site support for large events, managing travel risk, executive protection, emergency response leadership, threat intelligence collaboration, policy coordination, staff training, and overseeing reception security at the HQ. The role requires 5+ years of security or safety leadership in global tech or creative environments, strong communication and people-management skills, a data-driven approach to OKRs and metrics, adaptability, collaboration, and travel about 10%, with preferred credentials such as CPP and familiarity with AI tools and security domains. The US base salary ranges from $123,000 to $185,000 per year, with potential bonuses and benefits, with final offers based on experience and location. Zendesk emphasizes a hybrid, diverse and inclusive workplace, notes AI may be used in screening, and provides accommodations for applicants with disabilities as needed.

Zendesk is seeking a Principal Product Manager for Partner Sales in its Information Technology department to own the partner technology ecosystem, setting the vision and building an end-to-end GTM motion by integrating Impartner PRM with Salesforce, Adobe, and other internal systems. Responsibilities include defining the product roadmap, optimizing the partner journey from onboarding to payout, leading core integrations for real-time data syncs and unified workflows, driving revenue velocity by reducing friction, and collaborating cross-functionally with Channel Sales, Revenue Operations, Engineering, and Partner Marketing while establishing KPIs. Required qualifications include 8+ years in Product Management with at least 3+ years in B2B SaaS GTM, Channel Sales, RevOps, or Partner Ecosystems at Principal or Senior level, deep indirect sales domain knowledge, hands-on experience integrating Impartner with Salesforce, and familiarity with Zendesk and other GTM tools. Bonus points for direct Channel Sales or RevOps background, Salesforce Admin or Impartner certifications, and experience building custom partner portals or APIs. The role offers a US base salary range of $208,000 to $312,000 with potential bonuses/benefits; Zendesk emphasizes diversity and inclusion, hybrid work arrangements, AI screening for candidates, and accommodations on request.

The IT Principal Enterprise Delivery Lead orchestrates testing across large-scale, complex integrations and transformation programs (such as ERP) as the primary QA delivery lead, partnering with Business and Product to prevent high‑investment projects from failing and to implement enterprise-wide QA governance via the QA CoE. Key duties include Release Cycle Quality Governance: driving QA in major releases, monitoring release readiness across squads, proactively surfacing enterprise risks, and ensuring Quality Gates and Definition of Done are met. In Requirement Review & QA Transformation Leadership, the role leads cross-functional end-to-end strategy for complex transformations, operationalizes automated QA rules, participates in early requirement reviews, and conducts structured walkthroughs with BSAs and Business teams to prevent requirement leakage. Defect Management and Auditability emphasize root-cause analysis for defects, maintaining bidirectional test-case-to-defect traceability, actively participating in bug triage, and ensuring data hygiene and real-time release metrics. Candidates need at least 10 years in Software Quality Engineering with 5+ in leadership, strong QA automation and RCA/traceability expertise, Jira/Xray proficiency, with preferred experience in end-to-end testing across multi-vendor ecosystems and AI-enabled testing; the US base salary ranges from $161k to $241k plus bonuses, and Zendesk promotes a hybrid, inclusive workplace with equal opportunity and accommodations.

- The role is Senior Manager, Revenue Recognition in Austin, TX, owning the revenue close operations in Zuora Revenue (RevPro) from period open to final posting. - Key responsibilities include leading the end-to-end monthly open/close, posting revenue journal entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the team, and continuously improving close procedures and controls. - Basic qualifications require 7+ years in revenue recognition or technical accounting, a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge. - Preferred qualifications include SaaS industry experience, NetSuite or ERP experience, and prior mentoring or managing accounting staff. - The role offers a hybrid work arrangement with some in-office time, a base salary range of $151,000–$227,000 plus bonus/benefits, and Zendesk’s commitment to diversity and equal opportunity.

The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 SaaS experience to lead revenue recognition, contract analysis, and policy development. The role covers fundamental ASC 606 compliance, expert advisory on contracts, data-driven decision making, continuous improvement of processes and systems, data integrity, and supporting financial reporting and audits. Candidates should have extensive ASC 606 knowledge, a degree in accounting/finance (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics, cross-functional collaboration, meticulous attention to detail, and the ability to work US hours. The position offers a US base salary range of $118,000–$178,000 with potential bonuses or related incentives, and Zendesk emphasizes a hybrid, flexible, and inclusive work culture along with diversity, social impact, and benefits. Zendesk is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities.