The Ampin App
deep insights into the Atlassian community

The role is a Sales Operations Specialist on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical partner for the North America and LATAM Sales Development leadership to optimize top-of-funnel activities and align them with global pipeline goals. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams, leading AI and automation strategy and deployment, ensuring data quality and cross-functional workflow alignment, scouting and disseminating best practices, and providing front-line system support. The ideal candidate is detail-oriented, data-driven, and able to translate complex data into actionable insights, with a strong understanding of Sales Development in SaaS, expertise in top-of-funnel metrics, 1+ years in a relevant role, and proficiency with Salesforce, Tableau, Looker, Snowflake, plus related GTM tools and optional SQL knowledge. The role is hybrid in Austin, requiring 3 days in the office per week, with a US base salary range of $73,000 to $109,000 plus potential bonus and benefits, and offers based on experience and location. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

The role is for a Junior Associate Solutions Consultant at Zendesk, supporting sales and solutions teams in the SMB market by quickly understanding customer needs and demonstrating Zendesk solutions, serving as the technical bridge and possibly meeting onsite. Key responsibilities include sales and presales support (proposals, presentations, demos, and managing customer relationships), cross-functional collaboration within the Go-To-Market groups, market research and analysis, and assisting marketing initiatives to drive demand. Qualifications call for a bachelor’s degree in a relevant field, strong analytical and communication skills, familiarity with AI technologies and web/scripting basics, and a proactive, adaptable mindset; internship or experience in sales or customer service is a plus. We offer opportunities for professional growth, mentorship, an inclusive culture, competitive benefits, and potential career advancement. Compensation includes a US On-Target Earnings range of $49.04–$73.08 with an 80/20 base/commission split (plus potential bonuses and benefits), a hybrid in-office/remote work arrangement, and Zendesk’s commitment to equal opportunity and accommodations, with AI possibly used in screening.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.

The Manager of Technical Architecture will lead a global team of Technical Architects to design and deliver high-complexity, customized Zendesk Contact Center solutions for strategic customers, ensuring technical quality and translating business objectives into scalable cloud architectures. Responsibilities include People Leadership & Mentorship (coaching, performance feedback, career development, AWS deployment and coding standards in Python/Node.js, handling escalations, and resource planning across concurrent engagements). Technical Oversight & Quality Assurance covers governance of end-to-end delivery, standardizing documentation through Technical Design Documents and Custom App Specifications, and serving as the final escalation point for complex design decisions involving AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. Cross-Functional Collaboration entails partnering with Engagement Managers, Services Consultants, and Solution Architects as the lead technical voice, advocating for product enhancements with Product/Engineering, and supporting Pre-Sales with technical reviews and scoping. Qualifications include a Bachelor’s degree or equivalent, 6+ years in consulting or programming with 2+ years in leadership, 3+ years of hands-on experience building, migrating, and deploying complex cloud solutions, strong AWS and contact center integration expertise, proficiency in Python/Node.js/Java, REST APIs and SaaS familiarity, and excellent communication and problem-solving skills; the US OTE range is $210,000 to $316,000 with a hybrid in-office work arrangement.

The role is a Zendesk Managed Services consultant responsible for a portfolio of customers, managing backlog, optimizing usage, consulting on best practices, and delivering hands-on support to ensure ongoing value. Responsibilities include minimizing churn, prioritizing work within available hours, maintaining product expertise, educating customers, delegating tasks globally while ensuring quality, helping establish service policies, providing business consultation, handling high-profile escalations, and balancing competing priorities to ensure on-time delivery. Requirements include a bachelor’s degree, 5+ years of professional consulting or customer success experience, strong communication and relationship skills, comfort interfacing with managers, empathy and technical enthusiasm, travel up to 20%, and English proficiency. Zendesk highlights a hybrid, flexible-work culture with remote options and in-office collaboration part of the week, plus a focus on work-life balance, diversity and inclusion, and social impact. The US base salary range is $106,000–$160,000, with potential bonuses or benefits, and offers are determined by capabilities, experience, and location, with notices about AI screening and equal opportunity employment.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, account expansion, and AI-driven revenue growth. Key responsibilities include full ownership of roadmap delivery, acting as design authority for deployments, aligning internal and external stakeholders, leading structured discovery and success-planning engagements, sustaining mutual AI roadmaps, and shaping channel/adoption strategy with data-driven impact measurement. Qualifications require at least 5+ years in customer success/experience (1+ year AI experience), enterprise SaaS GTM experience, ability to forecast churn/expansion from adoption analytics, a related bachelor’s degree (advanced degrees or AI strategy credentials preferred), and strong program management and cross-functional influence skills, plus familiarity with Responsible AI and compliance. The role offers US OTE of $118k-$178k with a 70/30 base/commission split (bonus/benefits possible), a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, inclusion, and accessibility, including AI-driven screening and accommodations.

The AI Services Consultant at Zendesk, part of the Professional Services team, helps customers implement and optimize the AI-powered Resolution Platform and serves as the technical expert to deliver quick time-to-value. The mission is to act as a trusted advisor, guiding customers through complex configurations, removing blockers, and driving measurable business impact through AI adoption and optimization. Strategic accountabilities include providing technical guidance, managing change and training, delivering AI projects on time with high quality, maintaining customer satisfaction, and collaborating across Customer Success and Sales to align the customer AI roadmap. Requirements include 3+ years in consulting or professional services, enterprise tech/SaaS GTM experience, use of adoption analytics and success plans, a relevant bachelor’s degree (advanced degrees or AI/project management certifications preferred), and strong consulting, communication, project management, and AI technical skills, plus adaptability and analytical problem-solving. The US base salary range is 106k-160k with potential bonuses; a hybrid in-office/remote schedule is expected, Zendesk emphasizes diversity and inclusion and may use AI screening in hiring, with accommodations available for applicants with disabilities.

Zendesk is hiring an energetic Inbound Sales Development Representative to join the Sales team, responsible for calling and qualifying leads, creating opportunities in Salesforce, and scheduling meetings with Account Executives in a fast-paced SaaS environment. Ideal candidates are self-starters with strong communication, active listening, and multi-tasking abilities, with a passion for sales and technology; a bachelor’s degree and transferable sales or internship experience are valued. The role includes meeting weekly/monthly quotas (calls, meetings, opportunities) while contributing to a fun, team-focused culture, with a compensation package featuring an hourly OTE of $32.69-$49.04 and a 70/30 base/commission split, plus potential bonuses or benefits, and a hybrid on-site/remote work arrangement. Zendesk emphasizes delivering a calm, high-quality customer experience, supports a hybrid work model, and commits to diversity, equity, and inclusion, while noting that AI may be used to screen applications. Zendesk is an equal opportunity employer offering reasonable accommodations for applicants with disabilities, and provides information on EEO rights and a process to request accommodations via email.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, focusing on both current organic performance and AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent operation, regular testing, data-driven insights, and cross-functional collaboration. Key responsibilities include strategic ownership of SEO/AEO performance, identifying opportunities and risks, guiding end-to-end initiatives, leveraging AI tools, and building repeatable processes and dashboards for AMER. Required qualifications include a BA/BS or equivalent, 6+ years of hands-on SEO experience (preferably in SaaS or enterprise), strong technical and content SEO and analytics skills, proficiency with major SEO tools and analytics platforms, and the ability to run experiments and communicate insights; experience with AEO or AI-powered discovery is a strong plus. The role offers a US base salary range of $126,000–$190,000 with potential bonuses and benefits, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations, including AI screening where applicable.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns, partnering with demand generation, field marketing, and customer success, and optimizing Marketo to improve customer experience and campaign performance. Responsibilities include setting strategic goals, driving cross-team priorities, ensuring on-time campaign launches, prioritizing work in Asana, monitoring progress, resolving issues, and enforcing scalable quality controls and processes. The role also covers Marketo administration and optimization—designing automation patterns, executing A/B tests, troubleshooting deliverability, and maintaining system hygiene. Collaboration across marketing, sales, audience management, and external vendors is essential, with accountability for SLAs and owning the customer experience and data-driven improvements. Qualifications include 8+ years in enterprise email marketing, Marketo proficiency, expertise in lead nurturing/segmentation/scoring, and preferred credentials such as Marketo Certified Expert, plus ABM and analytics familiarity; the position offers a US base salary of $160k-$240k, a hybrid work arrangement, and Zendesk’s commitment to diversity and accessibility.

Zendesk is seeking a forward-thinking Commercial Account Executive (Expansion) to grow its Commercial SaaS customer base using AI-driven insights and data-powered strategies. The role involves driving revenue, prospecting with AI analytics and customer intent data, managing relationships for retention and cross-sell, leading complex AI-enabled sales cycles, maintaining a robust pipeline with predictive analytics, and collaborating with Solutions Engineers and AI specialists to co-design innovative solutions. Requirements include a BA/BS or equivalent, 3+ years in B2B SaaS sales or solution engineering with a proven record of closing complex deals, experience engaging with VP/C-suite levels, and proficiency with AI/digital tools (Salesforce, Outreach, Clari) plus willingness to travel. The US on-target earnings (OTE) range is $191,000 to $287,000 with a 50/50 base/commission split, and the role is hybrid with some in-office time; actual offers depend on capabilities and location. Zendesk emphasizes a mission to elevate customer experiences, is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applications, and offers accommodations for applicants with disabilities.

Zendesk seeks an AI Services Consultant to act as the technical and product expert for the AI-driven Resolution Platform, delivering quick value for customers through expert configuration and optimization. The mission is to remove roadblocks, guide customers through complex AI setups with agility, and drive transformative business outcomes by optimizing AI solutions. Overarching objectives include accelerating time-to-value through adoption and operational excellence, serving as the customer’s AI expert, and leading end-to-end delivery with clear scope and timelines. Requirements include 5+ years in consulting or professional services, enterprise tech/SaaS go-to-market or customer success experience, adoption analytics and success-planning experience, a relevant bachelor’s degree (advanced degrees or AI/project-management certifications preferred), and strong consulting, communication, project management, and AI technical skills. The role offers a US base salary of $137k–$205k with potential bonuses, a hybrid work arrangement, and Zendesk’s commitment to diversity and inclusion, noting that AI may screen applications and accommodations are available for disabilities.

The position is Zendesk's Manager, AI Delivery in Professional Services, leading a 6–10 person team of consultants who deliver AI-enabled customer-service solutions and act as both product authority and coach to scale delivery. The mission is to manage and grow a high-performing AI Delivery team, align with Sales, Customer Success, and Product to ensure well-scoped projects that deliver fast, measurable business impact, and continuously improve methodology to boost adoption, satisfaction, retention, and scale. The overarching objectives are to scale the AI Delivery organization, deliver predictable time-to-value, and drive cross-functional alignment for a repeatable AI go-to-customer motion that supports retention and expansion. Qualifications include 7+ years in professional services or related roles, 2+ years of people management, deep AI/solutions expertise, delivery management excellence, cross-functional influence, and the ability to translate AI capabilities into business outcomes, plus a relevant degree. The US OTE is $160k–$240k with a 91/9 base-to-commission mix, a hybrid work arrangement with some in-office days, and Zendesk's commitment to equal opportunity and inclusivity, including accommodations for disabilities and the possibility of AI-based screening.

Zendesk is seeking a Manager, AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team that combines product expertise with coaching to deliver measurable AI outcomes for customers. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, ensuring consistent execution across customers, and maintaining recurring, outcome-driven cadences to drive retention and expansion. Key objectives include owning a defined portfolio’s delivery and forecast, driving double-digit adoption of automated resolutions, shortening time-to-value, improving GRR/NRR, and operationalizing repeatable playbooks and risk mitigation processes. You’ll impact through org leadership, strategic product partnership, cross-functional coordination, executive engagement, portfolio risk forecasting, responsible AI governance, and driving adoption and expansion in collaboration with Sales and Finance. Requirements include 7+ years in enterprise SaaS-related customer-facing roles with 2+ years in AI, 2+ years of people management (6–10 direct reports), go-to-market experience, ability to forecast churn and expansion, a bachelor’s degree (AI strategy or PM certifications preferred), strong cross-functional influence and communication, and a US OTE of $160k–$240k with a 70/30 base/commission mix plus hybrid work arrangements.

The role is a Data Product Manager for Foundational Data Assets responsible for the strategy, roadmap, definition, implementation, and maintenance of the company’s core metrics, acting as a bridge between senior stakeholders and technical teams to ensure KPI integrity and alignment with strategic goals. Responsibilities include metric definition and governance—collaborating with cross-functional stakeholders to define core metrics, establishing definitions, calculation methods, data sources, and maintaining a comprehensive data dictionary with the Data Governance team—along with data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, and ensuring timely updates and data consistency. Strategic analysis and reporting involve providing insights on trends, opportunities, and risks, and delivering regular reports and dashboards to senior management with actionable insights, while stakeholder management and communication ensure complex data concepts are conveyed to both technical and non-technical audiences and foster cross-functional alignment. Enablement duties include raising organizational awareness of data assets and metrics, promoting data literacy, and acting as a subject-matter expert to guide business users in data interpretation and analysis. Qualifications include a Bachelor’s or Master’s in a quantitative field, 5+ years in data product management or analytics, experience with data platforms (Snowflake, dbt), software industry or consulting background, preferred exposure to transaction events (private equity buyout or IPO), strong understanding of software business models and KPIs, ERP/CRM familiarity, excellent communication and project management skills, a US base salary range of $183,000–$275,000 with potential bonus/benefits, and a hybrid work setup; Zendesk emphasizes diversity, equal opportunity, and accommodations.

Zendesk is seeking a Senior Manager, SMB Sales to lead Account Executives and drive revenue across new business and expansion, leveraging AI, data, and strategic insight. Key duties include coaching and developing the team, recruiting and onboarding talent, guiding high-velocity multi-stakeholder sales cycles, building AI-driven ROI stories, identifying expansion opportunities, and partnering with Solutions Engineers, Product, and Marketing to design differentiated solutions. The role requires extensive SaaS or customer-support sales leadership, a proven track record of quota attainment, experience with high-velocity and six-figure deals, and the ability to apply AI tools and analytics across forecasting and execution. Compensation in the US ranges from $206,000 to $308,000 OTE with a 50/50 base/commission mix, and the hybrid work arrangement combines in-office collaboration with remote work. Zendesk emphasizes fairness and inclusion, is an equal opportunity employer, may use AI screening, and supports accommodations; it values inspirational leadership, customer-centric, AI-driven decision making, and a growth-minded, collaborative culture.

Zendesk is hiring a strategic and technically fluent Product Manager for MarTech & Digital Systems to own the vision, roadmap, and execution of the marketing technology and digital experience stack, serving as the primary IT liaison to Marketing, MarketingOps, and SalesOps. The role treats internal GTM and digital systems as a product, ensuring seamless data flow, scalable architecture, and reliable platforms from top-of-funnel acquisition through to closed-won sales, while leading AI-driven capabilities to boost efficiency and personalization. Key responsibilities include defining the digital and MarTech product vision, AI and automation governance, digital channel enablement (SEO, CMS, eCommerce, PLG/trials), end-to-end data integrations, cross-functional alignment, enterprise migrations, and data governance with GDPR/CCPA compliance. Qualifications include 5+ years in Product Management or related roles, deep B2B GTM domain knowledge, strong AI/ML fluency, enterprise tools like Adobe Experience Cloud and Salesforce, integration and Agile experience, and preferred certifications or experience with AI-native GTM tools and ABM/routing platforms. The role offers a hybrid work arrangement with a US base salary of $183,000–$275,000 plus bonus/benefits, and the opportunity to lead MarTech and AI-driven transformations while Zendesk emphasizes diversity, inclusion, and fair hiring practices.