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The Technical Architect will understand, detail, and implement all customer requirements for Zendesk integrations, collaborating with customer SMEs to craft their Zendesk instance for success. They will lead technically oriented customer conversations, work with Consultant/Support/Account Management to position and validate solutions, translate highly technical concepts for executive audiences, provide field feedback to influence product development, design and present technical solutions, propose validated workarounds, and lead discussions across a broad range of technologies. Requirements include a Bachelor’s or equivalent plus 1-2+ years delivering consulting or programming in languages like Ruby, Python, Java, C#, or JavaScript; strong analytical and scoping abilities; experience with RESTful APIs and backend/frontend development; SaaS experience; high energy and strong communication; and English proficiency (additional languages are a plus). Nice-to-have items include experience in global teams; familiarity with a backend language; hands-on Zendesk product experience, configurations, Apps Framework, and SSO; Zendesk Administrator Certification; and Zendesk App Developer 1 Certification. Compensation features a US base salary range of $96,000-$144,000 with potential bonus/benefits, a hybrid work arrangement with part in-office, and Zendesk’s commitment to equal opportunity and diversity, along with AI screening and accommodations for disabilities.

Zendesk is hiring a Principal Customer Success Manager - Strategic to lead advisory work around the AI-powered Resolution Platform, owning senior customer relationships and driving product adoption, ROI, and growth. The role’s objectives focus on proactive customer health management using Zendesk’s advanced AI solutions, accelerating value realization through adoption, and advising on solution fit, configuration, and integration to deepen relationships. Key impact areas include full lifecycle ownership from onboarding to renewal, designing outcome-driven success plans, championing AI capabilities, and identifying revenue opportunities through data-driven insights and strategic engagement. Candidates should have at least 10+ years in Enterprise/Strategic Customer Success or related GTM roles in enterprise technology/SaaS, a bachelor’s degree, experience driving adoption of SaaS/AI, strong stakeholder influence, and proficiency with CS tools and program management. The US OTE ranges from $185,000 to $277,000 (70/30 base/commission) with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, with AI screening and accommodations available.

Zendesk is seeking an experienced US International Tax professional to support its growing global tax footprint, combining international tax work with US tax considerations for cross-border transactions. The role, while focused on international tax, will also leverage US tax expertise to support the quarterly and annual tax provision (ASC 740), cash repatriation, and other domestic matters, and will drive key international tax initiatives such as restructurings, IP and transfer pricing alignment, and M&A integration in coordination with Tax leadership, Accounting, Treasury, and external advisors. Responsibilities include analyzing cross-border transactions (restructures, dividends, intercompany funding, IP arrangements, acquisitions), modeling GILTI/FTC/E&P implications, contributing to the tax provision, supporting cash planning, and designing/defending IP and transfer pricing structures with local teams. Qualifications include a bachelor's degree in accounting or finance, CPA/JD/MST preferred, 8+ years of US international tax experience (Big 4 or large corporate), strong knowledge of GILTI/FTCs/E&P, ASC 740, transfer pricing and IP matters, and M&A exposure, with a demonstrated ability to collaborate across functions and a flair for tax technology and process automation. The position offers a US base salary range of $181,000-$271,000 with potential bonus and benefits, and Zendesk emphasizes hybrid work, diversity and inclusion, AI screening, and reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Executive Assistant to support the CMO and up to two SVPs, reporting to the Senior Director, Office of the CMO, in a high-impact, discreet role within a fast-paced environment. Key duties include proactive executive support (calendar, travel, and expenses), planning leadership team meetings and offsites, driving operational excellence, cross-functional collaboration, maintaining confidentiality, mentoring Marketing EAs, and leading or supporting special initiatives such as town halls and culture events. Qualifications include 7+ years of experience supporting C-suite or senior executives in global tech/SaaS environments, strong calendar/travel/communication skills, ability to work independently and under pressure, excellent organizational and project management abilities, high emotional intelligence, Google Workspace proficiency, and willingness to work across time zones; mentoring experience is a plus. The position offers a US hourly base rate of $56.73-$85.58, may include bonuses or benefits, and features a hybrid work model with some in-office requirements, with the specific schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, may use AI screening in accordance with policy, and provides accommodations for disabilities; it is an equal opportunity employer and invites applicants from diverse backgrounds while offering ways to request accommodations.

The role is Senior Analyst in Zendesk’s Enterprise Analytics team, responsible for delivering high-impact analytics to inform leadership decisions across operations, sales, and finance, blending business strategy, data analysis, and engineering. Responsibilities include stakeholder management, end-to-end analysis, advanced visualization with Tableau/Looker, an AI-first mindset, data modeling and ETL with SQL and dbt, statistical analysis and forecasting, and mentoring junior analysts. Qualifications require 3+ years in data analytics; expert SQL; advanced BI experience with Tableau/Looker; Python or R familiarity; dbt or similar ETL; AI literacy with LLMs; and strong analytical rigor and communication skills. The US base salary is $111,000–$167,000 per year, with potential bonuses and benefits, and the hybrid role requires in-person time at the Austin office with scheduling determined by the manager. Zendesk emphasizes diversity and inclusion and may use AI screening in the hiring process, while offering accommodations for applicants with disabilities and supporting a flexible hybrid work model.

Zendesk is seeking a Consultant-level HRIS Analyst (Workday) who will design and build a best-in-class global business process while remaining hands-on and mentoring junior teammates. The role encompasses end-to-end Workday Recruiting configuration (Business Process, Reports, Integrations, Gem Overlay, Security), managing day-to-day ticket workload, leading the technical roadmap, providing production support, and partnering with stakeholders in an agile environment. Qualifications include 5+ years in HRIS with 3+ years of deep Workday configuration, 2+ years in Recruiting configuration (Core HCM, Reporting, US Benefits preferred; Gem overlay bonus), and expert-level skills in Reporting, Calculated Fields, and EIBs, plus disciplined UAT and living documentation. The candidate should embody a "no task too small" mentality, be a natural teacher, possess a solution-architect mindset, translate technical concepts for non-technical stakeholders, and demonstrate curiosity with ownership. The position offers a US base salary of $122k-$182k with potential bonuses/benefits, a hybrid work arrangement, Zendesk’s commitment to inclusion and equal opportunity, and accommodations for applicants with disabilities, with AI screening noted in the process.

Zendesk is hiring a Senior Operations Manager for Product Development Operations to strengthen cross-functional planning, execution, and delivery with Scrum-based practices and scalable, AI-first processes. The role focuses on building operational mechanisms, leveraging Jira, and enabling teams to plan and deliver with greater clarity, predictability, and impact, including AI workflows to automate repetitive tasks. Responsibilities include partnering with Product, Engineering, and Design to improve end-to-end delivery, managing roadmaps and dependencies, leading quarterly/annual planning, improving ways of working, defining lightweight delivery metrics, and creating scalable documentation and templates. Basic qualifications require 7+ years in Product Development Operations in SaaS, experience with product lifecycles and Jira, strong Scrum knowledge, and excellent communication; preferred qualifications include scaled delivery experience, Jira Advanced Roadmaps familiarity, and exposure to AI automation. The role offers a US base salary of $146k-$218k with potential bonuses and benefits, along with Zendesk’s commitment to diversity and inclusive, hybrid work options, and notes that AI may be used to screen applicants.

Zendesk is hiring an Inbound Sales Development Representative to join its Sales team, responsible for calling and qualifying inbound leads, creating opportunities in Salesforce, and scheduling quality meetings with Account Executives in a fast-paced SaaS environment. Responsibilities include promptly following up on Zendesk trial, demo, and contact form leads, conducting qualification calls to identify prospect needs, and helping build a collaborative team atmosphere. Requirements include active listening, strong multi-tasking and time-management, excellent verbal and written communication, adaptability to change, and a passion for sales and technology, with a goal-oriented mindset and eagerness to learn. Desired qualifications include a bachelor’s degree, transferable sales or internship experience, and demonstrated success meeting monthly targets. The role offers a US hourly OTE of $32.69-$49.04 (70/30 base/commission), potential bonuses/benefits, a hybrid on-site/remote work arrangement, and Zendesk’s commitment to diversity and inclusion, with AI screening and accommodations available for applicants with disabilities.

Zendesk is seeking a Commercial Account Executive to expand its Commercial SaaS customer base, leveraging AI-driven insights and innovative strategies to fuel growth. The role involves driving top-line revenue, prospecting with AI-powered analysis, nurturing relationships, leading complex sales cycles, and presenting data-backed ROI to secure deals and upsell opportunities. Requirements include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with executive-level engagement experience, proficiency with AI and digital tools, and willingness to travel. The ideal candidate is customer-centric, data-driven, collaborative, a continuous learner and mentor, and strategically minded with execution focus, able to work cross-functionally with Solutions Engineers and AI specialists while staying ahead of AI trends. The US OTE ranges from $191,000 to $287,000 (50/50 base/commission) with potential bonuses, and Zendesk highlights hybrid work, equal opportunity employment, diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Sales Operations Lead for AI Product Specialists to own the end-to-end operating model, pipeline governance and forecasting, process harmonisation, and M&A integration, partnering with GTM Ops, RevOps, Finance, Data, and Engineering. The role requires mastery in CRM management, automation, analytics, process design, and senior stakeholder management, including leading cross-functional harmonisation initiatives and the operational integration of acquired businesses. You will own the operating model for the AI sales motion, define success metrics, design scalable workflows, and ensure consistent delivery of process, tooling, and reporting across the organisation. Candidates should have 5+ years of experience in Sales Operations or Revenue Operations within SaaS or AI environments, with demonstrable M&A integration experience, data governance, and strong SQL/Snowflake/automation skills, plus familiarity with AI product ecosystems and LLM tools. Compensation includes a US base salary of $118,000-$178,000 plus bonus/benefits, with a hybrid work arrangement; Zendesk emphasizes diversity and inclusion and provides accommodations, and notes that AI may be used in screening applications.

The Senior AI Product Specialist Sales Operations Analyst at Zendesk serves as the analytical and operational cornerstone, blending sales operations with advanced data manipulation to optimize AI product specialist workflows, ensure pipeline accuracy, and drive data-driven growth and product strategy. This high-impact individual contributor leads operational excellence for Zendesk’s AI Product Specialists by partnering with AI sales leadership and cross-functional teams (GTM Ops, RevOps, Finance, Data, Engineering) to align and optimize evolving operating frameworks. Key responsibilities include Sales & AI Product Operations enablement, data integrity across Salesforce and other platforms, automation and process optimization, and strategic analytics, forecasting, and compensation management, with strong cross-functional collaboration and governance. Essential qualifications feature 5+ years in combined Sales Ops and Product/AI Ops within SaaS or AI environments, a knack for data accuracy and process improvement, the ability to influence without direct authority, enthusiasm for AI, and autonomy, with Salesforce/CPQ proficiency and familiarity with AI ecosystems as a plus. The role offers a US base salary range of $94,000-$140,000 plus potential bonuses, a hybrid work arrangement, and Zendesk’s commitment to fairness, diversity, inclusion, and accommodations, including AI screening in accordance with policy.

The Senior Alliance Manager, AWS will own and accelerate Zendesk’s strategic AWS partnership to maximize co-sell activities and create joint value propositions, including navigating the AWS Marketplace and coordinating joint go-to-market efforts with Zendesk and AWS. Responsibilities include developing and executing a strategic alliance plan, collaborating with AWS teams to identify opportunities, leading value-creation initiatives, aligning internal teams for consistent messaging, supporting end-to-end co-sell motions, monitoring KPIs, acting as a trusted advisor, and facilitating workshops and executive briefings. Qualifications require 7+ years in alliance/partner management or business development focused on AWS, a proven track record in AWS co-selling and cloud marketplace partnerships, experience with SaaS platforms like Zendesk and their integrations, strong communication and the ability to translate technical solutions into business value, plus strategic and analytical thinking and travel as needed. Compensation includes a US annualized OTE range of $191,000–$287,000 with a 60/40 base/commission split, and potential bonuses or benefits; offers will be based on capabilities, experience, and location, and base/OTE figures reflect only salary-related components. Zendesk offers a hybrid work model, emphasizes a diverse and inclusive culture, notes possible AI screening in the hiring process, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

Zendesk is seeking a Software Engineer Intern to join the Engineering & Integration Shared Services team and lead a self-directed exploratory project from concept to working prototype, focusing on next-generation solutions such as AI/ML or new integrations. Responsibilities include defining the project scope, researching and prototyping new technologies, applying best practices in design, development, documentation, and testing, producing clear solution architecture documentation, participating in Agile ceremonies, and collaborating with developers, solution architects, and business analysts. Qualifications require being enrolled in a BE/BS/B.Tech or Master’s program in CS or a related field and returning to school after the internship, foundational knowledge of object-oriented languages (Java, Python, or Node.js), understanding of APIs and software architecture, familiarity with Git, awareness of Agile methodologies, ability to write technical documentation, and fluency in English. Preferred skills include experience with Node.js, Python, or Bash; cloud computing concepts (AWS, GCP, or Azure); low-code/iPaaS platforms; CI/CD pipelines; logging and monitoring tools; cloud databases; and a demonstrated interest in AI/ML. The role offers a US base salary of $98,000-$148,000 with potential bonuses or incentives, features a hybrid work model requiring some in-office presence, and Zendesk emphasizes equal opportunity, diversity, inclusion, AI-based screening, and accommodations for applicants with disabilities.

Zendesk is seeking an Employee Service Sales Specialist to expand its Employee Service accounts in both B2C and B2B SaaS by building relationships with key decision-makers and growing partnerships. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject-matter expertise, achieving quotas, and working with product teams to incorporate customer feedback. Required qualifications include a BA/BS or equivalent, 8–10 years of HR/IT selling experience with at least 3 years in Employee Service sales, a proven track record of meeting targets, the ability to navigate complex multi-month sales cycles, and strong communication with willingness to travel. The position offers a US annualized OTE of $234,000–$352,000 with a 60/40 base-to-commission split and may include bonuses or benefits, with final offers based on capabilities, experience, and location. Zendesk emphasizes its mission to power exceptional service, supports hybrid work, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities; AI may be used to screen applications in line with company policy.

Zendesk is seeking an AI-savvy SMB Account Executive to drive B2B SaaS growth, focusing on cross-sell/upsell within existing SMBs and hunting new opportunities using AI-driven insights. Responsibilities include acquiring new SMB customers, nurturing relationships, leading complex sales cycles with AI-informed solutions, co-creating AI transformation roadmaps with measurable KPIs, and building data-backed ROI/value cases while collaborating with Solutions Engineers and cross-functional teams. Requirements include at least 2 years of B2B SaaS sales, the ability to manage many opportunities in Salesforce, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing experience, and willingness to travel; a BA/BS degree is required. Ideal candidates are customer-centric innovators, data-driven decision makers, collaborative influencers, continuous learners/mentors, and strategic thinkers with execution focus. Compensation for US-based roles ranges from $111,000 to $167,000 OTE with a 60/40 base/commission split, may include bonuses/benefits, and the role uses a hybrid in-office/work-from-home model with some in-office presence; Zendesk also notes AI may be used in screening and is an equal opportunity employer that supports diversity and accommodations.

- The Enterprise Machine Learning team at Zendesk is seeking a Machine Learning Engineer to design, develop, and deploy advanced ML/AI solutions, with a focus on large language models and deep learning, while translating analytical work into actionable business value. - The role can be based in San Francisco, CA or Austin, TX, on a hybrid schedule that requires an average of 2 days per week in the office. - Key responsibilities include building scalable data science systems from data ingestion to deployment and monitoring, advancing MLOps practices, collaborating with data scientists, engineers, and business stakeholders, and ensuring security and compliance. - Qualifications include 3+ years of data science/ML experience, a BA/BS in CS or related field (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python (and possibly Java/Scala), and experience with end-to-end pipelines and deployment (dbt, Snowflake, AWS, Docker, Kubernetes, CI/CD). - Zendesk offers a base salary range of $206k-$308k with potential bonuses and benefits, a culture that values innovation and growth in a hybrid work environment, and a commitment to equal opportunity and accommodations for disabilities.

Zendesk is hiring a Senior Engineering Manager to lead a team focused on cloud governance, IAM, and secrets management, strengthening security architecture and compliance through automation and close partnership with internal engineering teams to accelerate product velocity. The role involves leading a distributed team, managing a portfolio of parallel initiatives (internal governance systems, audits, high-availability production infrastructure), and partnering with Corp Dev, Security, and product during acquisitions to standardize access, secret storage, and policy-as-code guardrails. You’ll operate with excellence by monitoring risk and reliability, owning on-call and incident response, evaluating new capabilities (including AI-assisted tooling) to increase velocity safely, and communicating progress, risks, and trade-offs to senior leadership while collaborating with the Senior Director of Cloud Infrastructure on roadmap and team development. Required qualifications include 5+ years in a people-management role with hands-on technical experience, governance of enterprise AWS environments, understanding of Infrastructure as Code and GitOps, strong cross-functional partnership skills, excellent communication, and prior work with security/compliance frameworks (SOC 2, FedRAMP, ISMAP); preferred qualifications include familiarity with Claude and Cursor, multi-cloud experience (GCP/Azure), and tools like Wiz and Snowflake. The US base salary range is $200,000–$300,000 with potential bonuses/benefits, and Zendesk emphasizes a hybrid work environment, diversity, equity, and inclusion, and accommodations, noting that AI screening may be used in evaluating applications.

Zendesk is hiring a confident, creative Regional Marketing Manager to own and scale Bay Area marketing, positioning the company as a leader in AI for Service with high visibility, executive exposure, and frequent customer-facing moments. The role blends strategy and execution, requiring you to design regional go-to-market plans, partner with Enterprise sales to accelerate deals, and test new formats that can become repeatable revenue engines. You’ll develop an annual event strategy and own end-to-end field marketing programs—including creative, logistics, enablement, and post-event follow-up—while collaborating with sales and product marketing on messaging and ROI measurement. Minimum qualifications include 6+ years of B2B SaaS field marketing with strong event experience, superb project management and cross-functional leadership, a data-driven mindset, excellent communication, and up to 20% travel. Preferred qualifications cover executive presence in matrixed environments, experience using AI/automation to optimize events, strong analytics and storytelling, budgeting/vendor management, and proficiency in Google Suite, Salesforce, Splash, and Tableau, with a US base salary range of $141k-$211k and a hybrid work model that requires in-office time part of the week.

Zendesk is hiring a Director of Software Engineering in San Francisco to lead global Platform engineering teams and shape API-first, cloud-native platform services that enable partners and customers to build AI-powered experiences, linking platform capabilities to Zendesk's AI and ecosystem strategies. You will lead multiple scrum teams across the US and APAC, set platform strategy, own the architecture for web services, RESTful APIs, and SDKs, and partner with Product, Design, Security, and AI teams to deliver features that enable AI agent actionability and cross-system interactions. Responsibilities also include mentoring engineering managers and senior engineers, hiring and retaining top talent, and driving operational excellence (SLA/SLOs, observability, incident management, CI/CD) to ensure high availability and performance for external customers. Basic qualifications include 10+ years of software engineering experience with at least 5 years leading distributed scrum teams, hands-on REST API and web application development, experience integrating AI/ML into production, and cloud-native distributed systems expertise (Kubernetes, CI/CD, observability); preferred qualifications include prior director-level SaaS/platform leadership, developer-experience focus, security/compliance experience, and an advanced degree. The role offers a US base salary range of $275,000-$413,000 with potential bonuses, a hybrid onsite/remote schedule in SF, and Zendesk states it is an equal-opportunity employer that supports diversity and accommodations, noting that AI may be used to screen applicants.

The Senior Marketing Operations Manager, Martech & AI Transformation at Zendesk will architect a modern, AI-ready marketing ecosystem and lead the shift from traditional automation to AI-driven orchestration under the Director of Marketing Operations. You’ll design an AI-ready ecosystem, oversee a Unified Data Layer with CDP and Data Warehouse to feed LLM-based apps and predictive models, and maintain a multi-quarter roadmap that balances legacy stack debt with AI innovation. The role drives AI transformation through a structured AI sandbox with PoCs (e.g., automated content localization, autonomous SDR agents, hyper-personalized journeys), scales successful pilots into production, and leads vendor evaluations to meet security and performance standards. It also includes modernizing and rationalizing the tech stack with regular audits, decommissioning underperforming tools, defining AI governance and KPIs, and evangelizing AI adoption across the team while coordinating with IT/CIO for data security alignment. Required qualifications include 8+ years in Marketing Operations/Martech/RevOps, proven AI/ML operationalization, deep platform expertise (Salesforce, Marketo/HubSpot, Segment/Adobe RTCDP, GA4), and governance knowledge, with nice-to-haves such as integration tooling, prompt engineering, RAG architectures, Python/SQL, plus a US salary range of $158k–$238k, hybrid work, and Zendesk’s commitment to diversity and accommodations with AI screening as part of the process.

The Renewals Manager will own and drive the full contract renewal process for a strategic NA SMB SaaS portfolio, acting as a trusted advisor and using data-driven insights to guide renewal negotiations in partnership with Sales, Customer Success, and cross-functional teams. Key responsibilities include managing the end-to-end renewal lifecycle, developing strategies to mitigate churn and drive growth, proactive executive outreach, analyzing usage signals to forecast retention, and leading renewal pricing and terms in alignment with policy, while also coordinating renewal timing with account teams and driving process improvements. The role also entails mentoring junior team members, facilitating internal renewal cadence meetings, and maintaining accurate records in Salesforce, CPQ, and health platforms. Core competencies include business knowledge, relationship management, clear communication and conflict resolution, analytical skills, and negotiation, with the ability to map customer use cases to Zendesk solutions and forecast outcomes. Qualifications require 2-4+ years in SaaS renewals or related fields, a proven mid-market/enterprise renewals track record, strong commercial acumen, proficiency with Salesforce/CPQ/Gainsight, excellent communication, and a bachelor’s degree; the position offers US OTE of $108,000–$162,000 with a 70/30 base/commission split, a hybrid work arrangement, and Zendesk’s equal opportunity and inclusion commitments along with AI screening and accommodation options.

Zendesk is seeking a Director of Product Management for Platform Security to lead security across Zendesk Platform, including MCP Server, A2A flows, APIs, and agentic tools, embedding advanced protocols (FAPI 2.0, mTLS, fine-grained OAuth scopes, PKI), Zero Trust, and ML/AI-powered detection to deliver enterprise-grade security and observability. You’ll partner closely with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform engineering to translate strategy into shipped features and measurable outcomes. The role entails owning the product strategy and roadmap for Platform Security, drafting technical PRDs for security primitives, leading ML-driven detection and threat telemetry integrations, defining the security boundary for AI Agents, launching enterprise-grade controls, driving stakeholder alignment, and defining KPIs to iterate toward enterprise requirements. Basic and preferred qualifications include 8+ years of product management (4+ in platform/security), deep knowledge of modern security protocols and Zero Trust architectures, experience shipping enterprise security capabilities, and strong cross-functional communication, with a bachelor’s degree (advanced degree preferred) and related experience; preferred candidates have hands-on experience with FAPI 2.0, mTLS, OAuth scopes, PKI, threat modeling, and compliance frameworks. The US base salary range is $250,000 to $374,000 with potential bonuses and benefits; Zendesk highlights a hybrid, inclusive culture and is an equal opportunity employer that supports diversity, inclusion, and accommodations for applicants with disabilities.

This role is a manager who leads a team of Sales Engineers and subject matter experts for the West Coast Enterprise sales organization, ensuring Zendesk's platform is properly scoped, architected, and presented to align with customer business outcomes to drive growth and retention. Key duties include strategic leadership to define market-winning strategies, executive advisory to translate business hurdles into solutions using the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Qualifications include 8+ years in high-growth SaaS, CX, or AI environments; 4+ years of leadership scaling presales or technical consulting; the ability to influence internal product direction and external customer strategy; domain knowledge in Customer Experience or Employee Experience; and technical literacy in CX tools, cloud technologies, and AI/ML. The U.S. annualized OTE range is $196,000 to $294,000 with an 80/20 base-to-commission mix, and the package may include bonus, benefits, or incentives; the final offer depends on capabilities, experience, and location. Zendesk emphasizes an inclusive culture, hybrid work, and notes that AI may be used to screen applications; it is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

The role is a Sales Operations Specialist on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical partner for the North America and LATAM Sales Development leadership to optimize top-of-funnel activities and align them with global pipeline goals. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams, leading AI and automation strategy and deployment, ensuring data quality and cross-functional workflow alignment, scouting and disseminating best practices, and providing front-line system support. The ideal candidate is detail-oriented, data-driven, and able to translate complex data into actionable insights, with a strong understanding of Sales Development in SaaS, expertise in top-of-funnel metrics, 1+ years in a relevant role, and proficiency with Salesforce, Tableau, Looker, Snowflake, plus related GTM tools and optional SQL knowledge. The role is hybrid in Austin, requiring 3 days in the office per week, with a US base salary range of $73,000 to $109,000 plus potential bonus and benefits, and offers based on experience and location. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area-based team, drive revenue and strategic expansion across complex Enterprise accounts, and advance AI-driven CX and EX solutions. The role entails hiring and coaching a high-performing team, executing go-to-market strategies with AI-enabled, solution-based selling, and guiding multi-product sales cycles with senior executive engagement and upsell/cross-sell efforts. It requires conducting quarterly territory and account planning, leading weekly forecasts, reviewing top accounts quarterly, enforcing operational rigor, and maintaining deep knowledge of Zendesk’s AI/automation capabilities to present to executives and align with the roadmap. Qualifications include a BA/BS, 10+ years of software sales with 5+ years in Strategic Sales leadership, a track record of exceeding targets, expertise in complex enterprise cycles (MEDDPICC preferred), strong forecasting and negotiation skills, Bay Area relationships, and proficiency with Salesforce, Outreach, and Clari; the role offers a US OTE of $442k-$662k (base/commission 50/50) with a hybrid in-office/remote setup and travel. Zendesk is an equal opportunity employer committed to diversity, with AI screening and accommodations available on request, and a culture that emphasizes hybrid collaboration and inclusion.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.

Zendesk is hiring a G&A Manager, Financial Analysis & Strategy, who will report to the Director of G&A Finance & Strategy and act as the financial conduit between the Office of the COO, Transformation Team, and Corporate Finance to drive high-impact organizational initiatives. Responsibilities include partnering with Strategy, Planning & Transformation to deliver financial insights for transformation initiatives, building models for scenario planning and business cases, leading G&A consolidation with Corporate Finance, tracking Office of the CEO/Office of Transformation expenses, coordinating Finance Shared Services partnerships, enabling Finance AI initiatives, and presenting financial updates to executives while leading month-end close and budgeting for G&A/transformation programs. Basic qualifications require a bachelor’s in Finance/Accounting/Business, 5+ years in financial analysis (preferably G&A or transformation), advanced modeling skills (Excel/Sheets), and excellent communication with cross-functional collaboration. Preferred qualifications include an MBA or advanced degree, experience in organizational transformation, G&A, or corporate consolidation, leadership or mentoring experience, the ability to navigate ambiguity, and a proven track record of driving initiatives and managing executive-level budgets. The role offers a US base salary range of $118k-$176k with potential bonus/benefits, a hybrid work arrangement requiring some in-office presence, and Zendesk’s commitment to diversity, inclusion, and accommodations, with AI screening noted in the hiring process.

Zendesk seeks a forward-thinking Hunter Commercial Account Executive to acquire new B2B SaaS customers, using AI-driven insights to accelerate growth and deliver measurable ROI. Responsibilities include driving new revenue by prospecting and closing accounts, leveraging AI/data tools to prioritize opportunities, leading the full sales cycle, building executive relationships, maintaining a high-velocity pipeline, collaborating with technical teams, and applying automation for AI-first outreach (travel required). Required qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven record of exceeding targets, ability to close complex executive-level cycles, strong VP/C-suite relationship skills, excellent communication and negotiation abilities, proficiency with AI and sales tools (Salesforce, Groove, Clari), and strong organizational skills. The role offers US OTE of $230k-$344k (base/commission 50/50), potential bonuses or incentives, and a hybrid work arrangement with part-time onsite at a local office (schedule determined by the manager) plus travel. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, account expansion, and AI-driven revenue growth. Key responsibilities include full ownership of roadmap delivery, acting as design authority for deployments, aligning internal and external stakeholders, leading structured discovery and success-planning engagements, sustaining mutual AI roadmaps, and shaping channel/adoption strategy with data-driven impact measurement. Qualifications require at least 5+ years in customer success/experience (1+ year AI experience), enterprise SaaS GTM experience, ability to forecast churn/expansion from adoption analytics, a related bachelor’s degree (advanced degrees or AI strategy credentials preferred), and strong program management and cross-functional influence skills, plus familiarity with Responsible AI and compliance. The role offers US OTE of $118k-$178k with a 70/30 base/commission split (bonus/benefits possible), a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, inclusion, and accessibility, including AI-driven screening and accommodations.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, focusing on both current organic performance and AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent operation, regular testing, data-driven insights, and cross-functional collaboration. Key responsibilities include strategic ownership of SEO/AEO performance, identifying opportunities and risks, guiding end-to-end initiatives, leveraging AI tools, and building repeatable processes and dashboards for AMER. Required qualifications include a BA/BS or equivalent, 6+ years of hands-on SEO experience (preferably in SaaS or enterprise), strong technical and content SEO and analytics skills, proficiency with major SEO tools and analytics platforms, and the ability to run experiments and communicate insights; experience with AEO or AI-powered discovery is a strong plus. The role offers a US base salary range of $126,000–$190,000 with potential bonuses and benefits, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations, including AI screening where applicable.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end technical engagements through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms, all while cross-functionally aligning with stakeholders and measuring ROI. Requirements include 5+ years of presales or solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting technologies, proven experience delivering pilots or proofs of concept, deep understanding of AI technologies and their CX applications, and domain expertise in CCaaS, ITSM, BI, WFM, or integration & middleware, plus a bachelor’s degree and willingness to travel. You are strategic, technically fluent, collaborative, customer-obsessed, an analytical storyteller, and an innovative problem solver who translates AI capabilities into business value. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split and may include bonuses and benefits; Zendesk emphasizes diversity, equity, inclusion, hybrid work options, and accommodations for applicants with disabilities.

The position is Zendesk's Manager, AI Delivery in Professional Services, leading a 6–10 person team of consultants who deliver AI-enabled customer-service solutions and act as both product authority and coach to scale delivery. The mission is to manage and grow a high-performing AI Delivery team, align with Sales, Customer Success, and Product to ensure well-scoped projects that deliver fast, measurable business impact, and continuously improve methodology to boost adoption, satisfaction, retention, and scale. The overarching objectives are to scale the AI Delivery organization, deliver predictable time-to-value, and drive cross-functional alignment for a repeatable AI go-to-customer motion that supports retention and expansion. Qualifications include 7+ years in professional services or related roles, 2+ years of people management, deep AI/solutions expertise, delivery management excellence, cross-functional influence, and the ability to translate AI capabilities into business outcomes, plus a relevant degree. The US OTE is $160k–$240k with a 91/9 base-to-commission mix, a hybrid work arrangement with some in-office days, and Zendesk's commitment to equal opportunity and inclusivity, including accommodations for disabilities and the possibility of AI-based screening.

Zendesk is seeking a Director of Sales Strategy to lead global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, aligning GTM priorities with executives, driving enterprise-scale transformation, translating data into board-ready recommendations, promoting best practices and technology, and coordinating cross-functional execution across markets. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration design/execution, strong cross-functional leadership, analytical and communication skills for C-suite/board audiences, and the ability to thrive in a high-growth global environment. The position is fully flexible/remote with optional in-person collaboration, and has a US base salary range of $174k–$262k plus potential bonuses/benefits, with offers based on capabilities, experience, and location. Zendesk emphasizes inclusive hiring, DEI, and that AI may be used in screening; it is an equal opportunity employer that offers accommodations for disabilities and veterans.

The role is a Data Product Manager for Foundational Data Assets responsible for the strategy, roadmap, definition, implementation, and maintenance of the company’s core metrics, acting as a bridge between senior stakeholders and technical teams to ensure KPI integrity and alignment with strategic goals. Responsibilities include metric definition and governance—collaborating with cross-functional stakeholders to define core metrics, establishing definitions, calculation methods, data sources, and maintaining a comprehensive data dictionary with the Data Governance team—along with data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, and ensuring timely updates and data consistency. Strategic analysis and reporting involve providing insights on trends, opportunities, and risks, and delivering regular reports and dashboards to senior management with actionable insights, while stakeholder management and communication ensure complex data concepts are conveyed to both technical and non-technical audiences and foster cross-functional alignment. Enablement duties include raising organizational awareness of data assets and metrics, promoting data literacy, and acting as a subject-matter expert to guide business users in data interpretation and analysis. Qualifications include a Bachelor’s or Master’s in a quantitative field, 5+ years in data product management or analytics, experience with data platforms (Snowflake, dbt), software industry or consulting background, preferred exposure to transaction events (private equity buyout or IPO), strong understanding of software business models and KPIs, ERP/CRM familiarity, excellent communication and project management skills, a US base salary range of $183,000–$275,000 with potential bonus/benefits, and a hybrid work setup; Zendesk emphasizes diversity, equal opportunity, and accommodations.

The Finance & Strategy team acts as trusted advisors guiding critical C-level decisions through insightful analyses and partnerships to support scaling the Product Roadmap and the company’s mission. The Senior Finance Manager will influence business decisions by building high-precision forecasts and complex financial models, partnering with Product & Engineering leaders to translate insights into actionable recommendations. Responsibilities include serving as the lead partner to Product Development, creating financial models for product launches (TAM/SAM/SOM, ARR targets, COGS, opEx), performing ongoing/ad hoc analyses, delivering KPI reporting, driving process improvements, and owning the budgeting and period-end close with the Controller’s group. Requirements include 10+ years of relevant experience, advanced modeling skills (Excel/Google), strong analytics and communication, leadership potential, proficiency with planning tools (Adaptive, Hyperion) and planning systems, and the ability to manage ambiguity and multiple priorities. The role offers a US base salary range of $147k-$221k with potential bonus/benefits, a hybrid work model requiring in-office presence part of the week, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening disclosure, and accommodations for applicants with disabilities.

Zendesk is hiring a strategic and technically fluent Product Manager for MarTech & Digital Systems to own the vision, roadmap, and execution of the marketing technology and digital experience stack, serving as the primary IT liaison to Marketing, MarketingOps, and SalesOps. The role treats internal GTM and digital systems as a product, ensuring seamless data flow, scalable architecture, and reliable platforms from top-of-funnel acquisition through to closed-won sales, while leading AI-driven capabilities to boost efficiency and personalization. Key responsibilities include defining the digital and MarTech product vision, AI and automation governance, digital channel enablement (SEO, CMS, eCommerce, PLG/trials), end-to-end data integrations, cross-functional alignment, enterprise migrations, and data governance with GDPR/CCPA compliance. Qualifications include 5+ years in Product Management or related roles, deep B2B GTM domain knowledge, strong AI/ML fluency, enterprise tools like Adobe Experience Cloud and Salesforce, integration and Agile experience, and preferred certifications or experience with AI-native GTM tools and ABM/routing platforms. The role offers a hybrid work arrangement with a US base salary of $183,000–$275,000 plus bonus/benefits, and the opportunity to lead MarTech and AI-driven transformations while Zendesk emphasizes diversity, inclusion, and fair hiring practices.

Zendesk’s mission is to improve customer experience through data and analytics, with the Zendesk Data Platform (ZDP) powering internal insights and customer-facing analytics for 125,000+ brands. They are seeking a Principal Engineer – Data Platform Architecture to own and shape ZDP’s architecture, ensuring it is scalable, reliable, secure, and cost-optimized, with a focus on Snowflake-based infrastructure. This hands-on leadership role includes architecting end-to-end data systems, leading ingestion, transformation, governance, and delivery across batch, streaming, and real-time scenarios, serving as the Snowflake authority, advising on data modeling and query optimization, and mentoring engineers. Requirements include 10+ years in large-scale data engineering or analytics infrastructure, 3+ years at principal/staff level, deep Snowflake expertise (Snowpark, Snowpipe, Cortex, etc.), strong OLAP warehousing and data modeling knowledge, and experience with ETL/ELT, SQL, and Python/Java, plus governance, privacy, and compliance in a matrixed organization. Preferred qualifications cover cloud-native OLAP migrations, Snowflake integration with event-driven architectures, experience with customer-facing analytics products, and contributions to data platform communities; the US base salary range is $228,000–$342,000 with potential bonuses, and Zendesk emphasizes inclusivity, hybrid work, and accommodations.

Zendesk is hiring a Manager, Technical Account Management for the North America region, based in Austin, TX (hybrid) or Florida (fully flexible). In this role, you’ll lead the East NorAm Technical Account Managers, shape the team, collaborate with Sales, and drive delivery excellence to maximize value from Zendesk products for strategic enterprise customers. Responsibilities span People Management (defining objectives and coaching), Program Management (overall engagements, staffing, stakeholder relationships, executive value conversations), and Technical Leadership (aligning solutions with customer priorities and driving digital transformation). Required qualifications include a bachelor’s degree in computer science or related field, 3+ years managing post-sales teams, 10+ years in technical consulting or other customer-facing SaaS roles, experience delivering complex solutions in North America, and willingness to travel ~10%. The US base salary range is $132,000–$198,000, with potential bonuses or incentives; Zendesk emphasizes equal opportunity and diversity, AI-screening practices, accommodations, and flexible/hybrid work arrangements.