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The role is for a Senior Data Engineer in Zendesk’s Enterprise Data & Analytics team, focusing on curated data products and a single source of truth, primarily building data warehouse solutions in BigQuery/Snowflake with dbt, Airflow, and Terraform in an Agile environment. You will collaborate with business partners to gather requirements, design data models, serve as the data model SME, transform raw data into schemas for multiple domains, and build/maintain ELT pipelines to enable reliable reporting using Airflow, Fivetran, and dbt, while pursuing data quality improvements and promoting engineering best practices. Basic qualifications include 5+ years of data engineering experience with pipelines/ETL, 5+ years in data modeling/architecture, 5+ years of SQL, 5+ years with Snowflake, 2+ years with dbt, plus strong documentation, ability to translate business needs into technical solutions, intermediate programming (primarily Python), API integrations, data governance, and root cause analysis. Preferred qualifications include Snowflake administration and performance tuning, knowledge of Kimball/Inmon data modeling, domain experience in Finance, Sales, or Marketing, 3+ production-grade dbt projects, and expert Python. The role offers a US base salary range of $151,000–$227,000 with potential bonuses and incentives, a hybrid work model requiring some onsite presence, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

The role is Strategic Enterprise Account Executive at Zendesk, responsible for driving revenue growth in strategic enterprise accounts with a focus on AI, by identifying, developing, and closing new business from a prospect list and building relationships with senior stakeholders. Key responsibilities include creating strategic sales plans to meet quotas, engaging executives to understand objectives, closing complex deals, collaborating with Customer Success, Solutions Engineering, Marketing, and Product teams, maintaining an AI sales pipeline and forecasts, staying current on industry trends, and representing Zendesk at events. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales, a proven track record of meeting/exceeding targets, ability to influence C-levels, strong communication and negotiation skills, and familiarity with CRM tools such as Salesforce. Why Zendesk highlights the role’s appeal: exposure to cutting-edge technology, a collaborative culture, uncapped commission, and comprehensive benefits. The U.S. OTE range is $283k-$425k with a 50/50 base/commission split (bonuses and benefits may apply); compensation varies by location and other factors, and Zendesk may use AI in screening while remaining committed to equal opportunity and accommodation for applicants with disabilities.

The Engineering Manager will lead Zendesk’s core search team, overseeing Elasticsearch-based infrastructure, data pipelines, and platform modernization to scale for both enterprise clients and internal users. This is a hybrid role, and candidates must reside within 30 miles of a Zendesk office hub in San Francisco, Austin, or Madison. You’ll manage the Search ETL & Infrastructure team, owning Search ETL and Search Infrastructure to deliver innovative, scalable, and cost-efficient search solutions for Zendesk’s global SaaS customer support platform. Responsibilities include people management, recruiting and developing engineers, setting the technical strategy and roadmap, delivering high-impact projects, and ensuring operational excellence with CI/CD (GitHub Actions), Kubernetes on AWS, Spinnaker, Datadog, and incident.io; required skills include 2+ years of management experience, 5+ years of software development, experience with Elasticsearch, data pipelines, Kafka/SQS, Ruby or Java, and modern CI/CD tooling. The compensation range is $210,000-$316,000 base salary with potential bonuses/benefits; Zendesk emphasizes hybrid collaboration, equal opportunity employment, diversity and inclusion, and accommodations for applicants with disabilities, with AI screening may be used.

The Manager of Solution Architects will lead a dual-focused team of Solutions Architects and Services Consultants responsible for pre-sales solution design and proposal delivery, while managing resources, methods, and staffing to achieve departmental goals. Key responsibilities include mentoring the team, defining procedures for short-term results, possessing deep Amazon Connect expertise, serving as the primary liaison with sales, product, and engineering to align on customer requirements and provide product feedback, and overseeing on-time, high-quality project delivery. Qualifications include 6+ years of professional experience with at least 2 years in a leadership role, strong knowledge of the software implementation lifecycle, and a robust cloud/enterprise architecture background with Amazon Connect and SaaS applications, plus exceptional leadership, communication, and problem-solving skills. The US on-target earnings range is $210,000 to $316,000 with an 80/20 base/commission mix, with potential bonuses, benefits, or incentives, and a hybrid work arrangement requiring some in-office presence determined by the hiring manager. Zendesk emphasizes being the intelligent heart of customer experience, supports hybrid collaboration, is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk is a leader in customer experience solutions and runs a Contact Center Center of Excellence to optimize platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency. The role seeks an experienced Sales Specialist with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk’s CCaaS platform for the SMB segment in North America, providing strategic direction and cross-team collaboration. Responsibilities include collaborating with Account Executives, pre-sales teams, and partners to identify opportunities; engaging with vendors and delivery partners to align on best practices; running enablement sessions and customer discovery calls; managing deal progress and forecasts; partnering with AWS and Amazon Connect AMs; and delivering tailored value propositions through coordination with pre-sales while staying ahead of industry trends. Key qualifications include a minimum of 7 years in cloud contact center sales, strong analytical and scale-selling capabilities, proven channel sales experience, autonomous work style in a fast-paced environment, experience selling at the C-level, a track record of meeting sales targets, and technical familiarity with Zendesk and Amazon Connect is advantageous. We offer a competitive salary and benefits package, opportunities for growth, a collaborative and inclusive work environment, and the chance to lead transformational contact center initiatives, with US annualized OTE ranging from $292,000 to $438,000 (60/40 base/commission), potential bonuses or incentives, hybrid work options, commitment to fairness, diversity, inclusion, and accommodations, and AI screening may be used in evaluating applications.

Zendesk is seeking an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision makers and expanding both new and existing customer partnerships, focusing on HR/IT use cases that enhance employee experiences. Responsibilities include positioning Employee Service use cases, partnering with the sales team through the full sales cycle, delivering ROI analyses, providing subject-matter expertise, meeting quota, and collaborating with product development to tailor solutions. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven track record of achieving targets, ability to manage complex multi-month sales cycles, entrepreneurial and collaborative mindset, and willingness to travel. The US OTE ranges from $234,000 to $352,000 with a 60/40 base/commission split, potentially with bonuses and benefits, with final offer based on capabilities, experience, and location. Zendesk is an equal opportunity employer committed to diversity and inclusion, supports a hybrid workplace, notes AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk's Quote to Revenue team ensures seamless processes from sales quoting through revenue recognition, supporting recurring and usage-based revenue as the company expands into AI offerings. The role is a Staff Software Engineer who will lead initiatives around Zuora Billing, Mediation, and RevPro, partnering with business, product, and technical teams to architect and implement enhanced billing solutions including Orders Actions, OTR, Metering, Native Ramps, and Advanced Consumption Billing. Responsibilities include leading requirements gathering and prioritization, designing scalable billing and revenue recognition solutions, driving cross-functional implementation, ensuring compliance with financial systems, and facilitating testing and rollout. Requirements include 8+ years in SaaS billing/revenue operations, deep Zuora expertise, a track record of complex billing transformations, knowledge of SaaS lifecycle and ASC 606/IFRS 15, cross-system integrations, strong communication, and Agile experience, with AI billing exposure considered a plus and a relevant bachelor’s degree. The base US salary range is $175,000–$263,000 with potential bonuses/benefits, and Zendesk emphasizes hybrid work, equal opportunity hiring with DEI commitments, and accommodations, with AI may be used to screen applicants.

The Agentic Strategist leads end-to-end pilot engagements to prove Zendesk AI value through technical configuration, integration and validation, balancing hands-on work with strategic pre-sales goals to reduce costs, improve service quality, and accelerate commercial deals. Working with the Sales team, Solutions Consulting and Customer Success, they own discovery, scoping, delivery, and readiness for AI pilots, collaborating to optimize readiness and ensure a strong post-pilot handoff while flagging product gaps. Key responsibilities include configuring AI features, building integrations, coordinating with Professional Services for complex work, designing testing strategies to secure customer acceptance, and maintaining deep product expertise on AI agents and Copilot. Required skills include a startup mindset, strong Zendesk product knowledge and customer-facing skills, technical ability, project and change-management experience, and excellent written and verbal communication to articulate both technical details and business outcomes. The role offers a US base salary of $137,000–$205,000 with potential bonuses or incentives, a hybrid work model with partial in-office required, and Zendesk’s commitment to diversity and inclusion, along with AI-screening and accommodation policies.

Zendesk is seeking a Director of People Analytics and Benchmarking who will drive data-driven insights to support workforce planning, recruitment, talent development, job architecture, performance, location strategy, and employee engagement, serving as the bridge between the People Team, IT, and the business. You will craft and execute a strategy for delivering people insights, data governance, program and practice benchmarking, and market insights, guide a team of analysts, shape the roadmap with the People Team and Total Rewards, and master data storytelling with a focus on AI adoption across the organization. Required qualifications include a bachelor’s degree (or equivalent), 12+ years in business/data analytics with at least 5 years in HR/People Analytics, experience managing a globally distributed team, strong HR knowledge, proficiency with Tableau/Power BI/Excel/R/SQL, familiarity with HRIS (Workday preferred), governance and data privacy awareness, and excellent communication skills. Preferred qualifications include 5+ years directly managing talent, meticulous attention to data quality and presentation, and experience managing multi-tiered Snowflake/Databricks/AWS Redshift environments. The role offers a US base salary range of $183,000–$275,000 with potential bonus and benefits, a hybrid work arrangement, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening in hiring, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Product Designer for the Custom Objects team to craft scalable, enterprise SaaS experiences that enable multi-channel workflows for customers. The role is remote for West Coast residents (PST) and focuses on building data tools and structures to support complex processes like returns, asset allocation, and subscription management via the Zendesk Platform. You will define user journeys for employees and service teams, design scalable UI patterns for service discovery, request submission, and fulfillment tracking, and prototype interactions among self-service, knowledge bases, and AI-driven recommendations. You will collaborate closely with Product Managers, Engineers, and Content Designers and partner with Service Operations teams to ensure the catalog aligns with real-world processes. Requirements include 5+ years in product design with SaaS/B2B/enterprise experience, strong skills in interaction design, information architecture, and systems thinking, plus proficiency in Figma and usability testing; the US base salary ranges from $158k to $238k and Zendesk emphasizes diversity, inclusion, and equal opportunity, with accommodation options available.

The Junior Associate Solutions Consultant role supports Zendesk's sales and solutions consulting teams in the SMB market by quickly understanding customer requirements and demonstrating how Zendesk solutions address them, serving as the technical bridge in virtual meetings and occasional on-site visits. Key responsibilities include sales and presales support, cross-functional collaboration within the Go-to-Market organization, market research and analysis, and collaborating on marketing initiatives to drive demand. Qualifications include a bachelor’s degree in a related field, strong analytical and communication skills, awareness of AI technologies and web scripting, and internship or relevant experience in sales or customer service is a plus but not required, along with a proactive and adaptable mindset. What we offer includes opportunities for professional growth, mentorship, an inclusive culture, competitive salary and benefits, and a hybrid work model with some in-office time determined by the hiring manager, plus a US hourly OTE range of $49.04-$73.08 with an 80/20 base/commission split. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI may be used to screen applications, and accommodations are available for applicants with disabilities; interested candidates can contact peopleandplaces@zendesk.com.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB SaaS business by hunting new opportunities, closing deals, and building broad trusted relationships, using AI-driven insights to accelerate revenue and improve customer experiences. You will drive top-line growth with AI-powered pipeline, nurture relationships with personalized outreach and automated workflows, lead complex sales cycles with AI-informed solutions, co-create AI transformation roadmaps with measurable KPIs, develop data-backed ROI/value cases, and collaborate with Solutions Engineers and cross-functional teams to design integrations and pursue cross-sell opportunities, while maintaining an accurately tracked Salesforce pipeline and forecasts. Qualifications include at least 2 years in B2B SaaS sales or solution engineering, experience managing relationships across organizational levels, strong technical aptitude for AI product architecture, proven prospecting and closing using AI-assisted methods, excellent organization and CRM forecasting, entrepreneurial and collaborative mindset, outstanding communication and negotiation, familiarity with Salesforce/Outreach/Clari, a BA/BS, and willingness to travel. The role describes you as a customer-centric innovator, a data-driven decision maker, a collaborative influencer, a continuous learner and mentor, and a strategic thinker with execution focus. The package includes US OTE of $134,000-$200,000 (60/40 base/commission), a hybrid work setup with some in-office requirements, and Zendesk’s commitment to fairness, diversity, inclusion, equal opportunity, plus AI screening and accommodation options for applicants.

The Senior Solutions Consultant role at Zendesk focuses on transforming how government agencies use Zendesk's AI-powered CX and ES platform, acting as a trusted advisor and technical thought leader across Sales, Product, Engineering, and Customer Success. Key responsibilities include leading technical and business discovery, architecting AI-driven solutions, owning end-to-end technical engagements (design, pilots, value proofs), and integrating secure, scalable workflows with Zendesk APIs, middleware, and cloud platforms. The position also emphasizes collaborating to align customer needs with product roadmaps, measuring impact with Zendesk analytics, promoting AI adoption, and staying ahead by advancing expertise in AI and CX/ES tech. Required qualifications include 7+ years in presales or solutions consulting in SaaS/CX/CCaaS/AI, demonstrated pilots/POCs, knowledge of AI technologies and domains like CCaaS, ITSM, BI, plus strong storytelling and communication skills, a bachelor’s degree, and willingness to travel. Compensation ranges from $188k-$282k OTE in the US (80/20 base/commission) with potential bonuses, while Zendesk highlights its inclusive culture, hybrid work policy, AI-based screening, and equal opportunity employment with accommodations available.

The Employee Service (ES) Specialist is a high-impact advisory role within Zendesk's Employee Service solutions, focused on driving adoption, optimizing workflows, and enabling strong internal service experiences for employees, across all customer segments in collaboration with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement. The mission of the ES Specialist Team is to accelerate adoption and time-to-value, act as subject matter experts on internal service delivery and cross-functional workflows, embed ES expertise into customer success planning, influence enablement and program strategy, and feed customer feedback to shape the 2026 ES roadmap. Key responsibilities include driving adoption and outcomes as the post-sale product/workflow expert, leading workshops and value reviews, partnering with CSMs to identify risks and expand ES use cases, contributing to scaled programs and enablement like webinars and self-serve content, and collaborating cross-functionally with Professional Services, Product, CX Enablement, Sales, Renewals, and advocacy teams. Qualifications require 7+ years in Customer Success or ITSM/ITAM/IT Operations or related fields, strong understanding of internal service delivery across IT/HR/Finance/Operations, proven SaaS adoption experience, excellent advisory and communication skills, ITIL familiarity preferred, data storytelling and value mapping experience, and a relevant bachelor’s degree. Compensation for US roles is a $158k-$236k OTE with a 70/30 base/commission split, plus potential bonuses; Zendesk emphasizes a flexible hybrid work model, global diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities, including AI screening in the hiring process.

1) The Solutions Consultant role at Zendesk covers all technical, solution, and competitive aspects of the sales cycle, acting as the bridge between Sales and prospects and owning the prime technical relationship with customers onsite and virtually. 2) Requirements include 3+ years of presales experience, knowledge of web/scripting technologies (HTML, CSS, JavaScript, JSON) and SaaS applications, the ability to map RFIs/RFPs to software solutions, strong communication/presentation/writing skills, experience scoping and executing customer pilots and POCs, a Bachelor’s degree, and willingness to travel 1-2 times per month. 3) Candidates should have knowledge of SaaS business applications and domain experience in Customer Service Software, ITSM, Data Warehousing, BI, Workforce Management, QA, Integration/middleware, AI/bots, plus understanding of AI’s impact on customer service (LLMs/ChatGPT) and strong problem solving and solution scoping abilities. 4) Desired skills include prior enterprise software consulting, industry domain expertise, CCaaS awareness, experience moderating design thinking sessions, and the ability to develop reference architectures to support client solutions. 5) The US OTE ranges from $178k-$266k (80/20 base/commission), with hybrid work requiring some in-office time, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening, and accommodations.

Zendesk is hiring an exceptional Zendesk Consultant for its CX Accelerator Team, requiring deep Zendesk expertise, hands-on configuration, and a readiness to work on 4-6 week client engagements with travel as needed. The role aims to transform customer experiences by optimizing Zendesk implementations, drawing on backgrounds such as Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager with a customer-centric approach. Key responsibilities include client engagement and discovery, guidance on best practices, hands-on Zendesk design and integration work, coordinating with technical resources, end-to-end project management, training, enablement, continuous improvement, and travel to client sites. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, a solid understanding of customer support operations and CRM systems, proven consulting experience in agile environments, plus strong communication, relationship-building, problem-solving, and adaptability. The role offers a US OTE of $160,000–$240,000 (70/30 base/commission), potential bonuses and benefits, a hybrid work model with some in-office days, and Zendesk’s commitment to diversity and equal opportunity, with AI screening noted in the process.

The CX Acceleration Manager at Zendesk leads targeted customer-experience optimization through Zendesk implementations, requiring senior-level experience and the ability to secure executive buy-in, run discovery sessions, perform technical assessments, and coordinate hands-on configuration with consultants to transform Zendesk ecosystems. Key responsibilities include building strong relationships across Success, Sales, Services, and customers from agents to executives; maintaining a customer-centric focus; conducting deep Zendesk solution implementations (config, integrations, and architecture); delivering expert consultations and product demonstrations; leading close-out reviews with executives; orchestrating Zendesk resources; and driving continuous improvement. Requirements include deep Zendesk product knowledge with hands-on experience, at least five years of technical experience in complex environments, proven leadership to mobilize teams, service management expertise, external customer-facing technical lead experience, collaborative/matrix work style, exceptional communication, CX proficiency, and strong problem-solving ability. The role offers a hybrid work arrangement with in-office time; the US annualized OTE ranges from $188,000 to $282,000 with a 70/30 base/commission split and may include bonuses or incentives, with location-based variations in compensation. Zendesk emphasizes equal opportunity and an inclusive culture with startup-style collaboration, opportunities for long-term career growth and wellbeing benefits, and notes about AI screening and accommodations for applicants with disabilities, along with information on EEO rights.

The Senior Solutions Consultant at Zendesk handles all technical, solution, and competitive aspects of the sales cycle, acts as the technical bridge between Account Executives and prospects, and owns the prime technical relationship to ensure customer happiness through onsite, online, and virtual engagements. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software solutions, excellent interpersonal and communication skills, strong discovery and objection-handling abilities, and experience scoping, managing, and executing customer pilots and proofs of concept with defined success criteria and timelines. The role also requires knowledge of web/scripting technologies (HTML, CSS, JavaScript), prompt engineering, and SaaS applications, plus outstanding problem-solving and solution scoping abilities, including the capacity to learn emerging AI technologies quickly and to use LLMs like ChatGPT and Gemini where appropriate. Desirable skills include experience in contact centers, vertical industry expertise, prior consulting in enterprise software implementations, familiarity with Customer Service Software, ITSM, data warehousing, BI, and workforce engagement, and experience developing or selling AI solutions, as well as formal B2B/Sandler or Challenger-style sales training. The US annualized OTE ranges from $151,000 to $227,000 with an 80/20 base/commission mix and potential bonuses, with travel up to 40%; Zendesk also highlights a hybrid work model, commitment to diversity and inclusion, and equal opportunity employment, including accommodation for disabilities.

This role is for a Sales Development Analyst on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical and strategic partner to the North America and LATAM Sales Development Leadership team to optimize top-of-funnel motion and align the SDR engine with global pipeline goals. The ideal candidate is a detail-oriented, data-driven problem solver with excellent analytical skills, a solid understanding of the sales development function and top-of-funnel operations in SaaS, and a track record of leveraging AI and automation to accelerate growth while translating performance data into actionable coaching insights. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams and leadership, AI/automation strategy and deployment, workflow management with cross-functional alignment (Revenue Ops, Marketing, Systems), best-practice scouting, data quality hygiene, and frontline support for SDRs. Qualifications include 1+ years in Sales Operations, Sales Development Operations, or similar analytics roles, high proficiency with Salesforce, Tableau, Looker, Snowflake, experience with Sales Engagement platforms (Groove, Outreach), data enrichment tools (ZoomInfo, Lusha), and knowledge of integrating AI into GTM workflows, plus strong Google Workspace skills and SQL knowledge. The US base salary ranges from $71,000 to $107,000 with possible bonus or benefits, the role is hybrid with in-office requirements part of the week, and Zendesk is an equal opportunity employer that may use AI in screening applications while offering accommodations for applicants with disabilities.

Zendesk is hiring a Public Sector Solutions Consultant to transform government agencies’ CX/ES using its AI-powered Resolution Platform in the SLED space, challenging outdated contact centers and enabling smarter, scalable service. The role involves leading technical and business discovery, architecting AI-driven CX/ES solutions, driving end-to-end technical engagement, and integrating secure, scalable workflows across Zendesk APIs and major cloud platforms while collaborating with Sales, Product, Engineering, and Customer Success. You’ll measure ROI with Zendesk analytics, champion AI adoption, and influence the product roadmap by sharing insights to stay ahead of evolving CX/ES technology. Requirements include 3+ years in presales/solutions consulting in SaaS/CX/CCaaS/AI, experience designing pilots/POCs, understanding of AI technologies, domain expertise in CCaaS/ITSM/BI, strong storytelling and communication skills, a bachelor’s or equivalent, and willingness to travel. The US OTE ranges from $119k to $179k (80/20 base/commission) with potential bonuses, and Zendesk emphasizes fairness, diversity and inclusion, hybrid work, and reasonable accommodations, including AI screening where applicable.

Zendesk is hiring a Director of GTM Operations to oversee Compensation Operations and Strategic Business Operations, driving GTM strategy and alignment across Sales, Marketing, Customer Success, and Finance. The role involves designing scalable, data-driven operating models and leading end-to-end compensation operations (annual planning, quota deployment, territory mapping, and payouts) along with governance and automation to support GTM goals. In Strategic Business Operations, the person will co-lead annual GTM planning (headcount, capacity, segmentation, territory design), drive large initiatives like territory realignment and market expansion, and ensure cross-functional execution with documented SOPs and elimination of bottlenecks. Qualifications include 8–12+ years in GTM Operations or related fields, deep compensation operations expertise, strong analytics and planning/forecasting skills, and familiarity with tools such as Salesforce, Xactly, Looker/Tableau, Clari, and Excel/Sheets. The position offers a US base salary range of $170,000–$256,000 with potential bonuses and benefits, and Zendesk notes its hybrid work model, commitment to diversity and inclusion, AI screening practices, and accommodations for applicants.

1) The GTM Enablement Specialist at Zendesk leads onboarding, continuous learning, and prospecting excellence for regional Sales/BDR teams, focusing on ramp time, conversion rates, and team confidence. 2) Responsibilities include onboarding new BDRs (in-person and virtual), ongoing enablement across messaging, tools, objection handling, and prospecting strategy, and optimizing outbound sequences with field coaching from SDR managers. 3) The role also requires cross-functional collaboration with Marketing, Enablement, Operations, and Product, plus surfacing regional insights to improve programs and scale successful experiments. 4) Requirements include 2–4+ years in Sales Development (preferably in high-growth SaaS), experience as a BDR or equivalent, expertise with outbound tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), and a data-driven, coaching-focused communication style. 5) Zendesk offers a global impact, a customer-first, employee-empowered culture, competitive Benefits and development opportunities, with a US base salary of $70,000–$106,000 (plus potential bonuses) and a hybrid work arrangement, along with a commitment to equal opportunity, diversity, inclusion, AI screening, and accommodations for applicants with disabilities.

- Zendesk is hiring its first dedicated Venture Capital Ecosystem Manager, Americas, a field-based role intended to embed Zendesk in the venture capital ecosystem, build durable VC partnerships, and accelerate pipeline growth for AI-powered Service and CX offerings. - The role blends strategic leadership with hands-on execution, owning VC engagement programs, surfacing high-potential startups and investors, and traveling regularly across the US East Coast and Southeast to meet fund operators and portfolios, with collaboration from Bay Area and Austin teams. - You will design and execute exclusive, experiential VC programs, surface partner priorities, and convert ecosystem access into a qualified pipeline and faster deal cycles in partnership with Startup Marketing and Sales, forging long-term partnerships that amplify Zendesk’s brand. - Basic qualifications include 6+ years in venture capital, startups, or tech partnerships; excellent communication, negotiation, and stakeholder management; data-driven execution; deep knowledge of the VC ecosystem (especially AI); and the ability to travel up to 35%. - The role offers a US base salary of $124k-$186k, a hybrid work arrangement, and preferred experience in startup ecosystems and GTM tooling, with Zendesk noting AI-based screening where applicable and a commitment to diversity, equity, and inclusion.

Zendesk, a leading customer experience software company, is seeking a pure hunting sales role focused on identifying and qualifying opportunities across SMB to Enterprise in America, working with internal stakeholders to build pipeline. Key responsibilities include engaging with prospects to understand pain points, collaborating to target prospects, generating high-value pipeline through outbound and strategic prospecting, creating personalized messaging, conducting research, and managing a pipeline with strong customer experience. Requirements include 2+ years in sales or business development across SMB/Commercial/Enterprise, a competitive, self-starter mindset, excellent communication and organizational skills, and proficiency in Salesforce, Zoominfo, Outreach, and 6sense; a bachelor’s degree is preferred. Compensation offers a US OTE range of $33.65–$50.00 with a 70/30 base/commission split, potential bonuses or incentives, and a hybrid work arrangement with some in-office days, schedule to be determined by the hiring manager. Zendesk emphasizes inclusion and fairness as an equal opportunity employer, may use AI in screening, and provides accommodations for applicants with disabilities, inviting applicants to learn more about its culture and diversity initiatives.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB base by leveraging AI-driven insights to accelerate revenue and deepen customer impact. The role involves acquiring new SMB customers, nurturing relationships for retention, leading complex sales cycles with AI-informed solutions, co-creating AI transformation roadmaps with measurable KPIs, and building data-backed ROI cases while collaborating with Solutions Engineers and cross-functional teams. Qualifications include at least 2 years in B2B SaaS sales or solution engineering, a strong technical aptitude for AI product architecture and integrations, a proven record of prospecting and closing using AI-assisted methods, CRM proficiency (e.g., Salesforce), a BA/BS or equivalent, and willingness to travel. The position offers US OTE of $102,000 to $154,000 with a 60/40 base/commission split, potential bonuses or benefits, and a hybrid in-office/remote schedule with in-person presence required part of the week. Zendesk emphasizes a customer-centered, data-driven, collaborative, and continuously learning culture, with a commitment to diversity and inclusion and optional AI-based screening as part of the candidate evaluation.

Zendesk is hiring a Director of Strategic Enterprise Sales to lead a Bay Area–focused team, driving revenue and strategic expansion in complex Enterprise accounts by leveraging AI-enabled CX/EX solutions. The role entails hiring and coaching a high-performing team, developing go-to-market and upsell/cross-sell strategies, guiding multi-product deals, and maintaining disciplined territory planning, forecasting, and KPI-driven execution. You’ll maintain deep knowledge of Zendesk’s AI capabilities, deliver executive QBRs, and cultivate C-suite relationships to position Zendesk as a strategic enabler of intelligent CX. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a track record of exceeding targets, experience with complex MEDDPICC-style processes, strong forecasting and negotiation skills, travel, and proficiency with Salesforce, Outreach, and Clari; US OTE is $323k-$485k with a base/commission split. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity employment with a commitment to diversity and inclusion, and transparency about AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Sales Strategy to drive global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, aligning GTM priorities with executives, driving enterprise-scale transformation, turning data into executive recommendations, and promoting best practices across markets. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration success, strong cross-functional leadership, advanced analytics, and exceptional C-suite communication, with fluency in English. The position is fully flexible: remote work with optional on-site Zendesk spaces for collaboration. Compensation ranges from $170,000 to $256,000 in base pay, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity and a commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is seeking a forward-thinking Hunter Commercial Account Executive to identify, engage, and win new B2B SaaS accounts, leveraging AI-driven insights and Zendesk’s AI-powered platform to tailor solutions and accelerate decisions. You will drive new revenue through proactive prospecting, manage the full sales cycle from outreach to negotiation, build executive-level relationships, maintain a high-velocity pipeline, collaborate with technical and cross-functional teams, and travel as needed to engage prospects. Requirements include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a track record of exceeding new-business goals, the ability to close complex executive-level cycles with VP and C-suite stakeholders, and proficiency with AI/digital sales tools (e.g., Salesforce, Groove, Clari). The US OTE ranges from $168,000 to $252,000 with a 50/50 base/commission mix (plus potential bonuses or benefits), and the role features hybrid work with required in-office presence part of the week. Zendesk emphasizes an AI-forward, inclusive culture, notes that AI may screen applications, and provides accommodations for disabilities while supporting diversity, equity, and inclusion.

Zendesk is hiring a Public Sector Account Executive to grow its public sector SaaS business, focusing on building new relationships and expanding existing partnerships. Responsibilities include driving top-line revenue from new customers, cross-selling to current clients, nurturing relationships for retention, leveraging data and adoption insights to improve conversions and expansions, and leading multi-month, value-centric sales cycles with proof-of-concept stages. Requirements include a BA/BS or equivalent, at least 5 years in public sector sales or SaaS solution engineering with a proven quota track record, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel. Compensation features a US annualized OTE of $216,000 to $324,000 with a 50/50 base/commission split, and potential bonuses or benefits, with offers based on location and capabilities. Zendesk emphasizes an inclusive, hybrid work environment, is an equal opportunity employer, and commits to diversity, equity, and inclusion while providing accommodations as needed.

The Senior Data Engineer role at Zendesk’s Enterprise Data & Analytics team focuses on crafting curated data products and building data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform to serve as Zendesk’s single source of truth. You will collaborate with teammates and business partners to gather requirements, design data models, serve as the Data Model SME, and transform raw data into schemas and data models for various business domains using SQL and dbt. Responsibilities include designing, building, and maintaining ELT pipelines to ensure reliable reporting with Airflow, Fivetran, and dbt, optimizing data warehousing processes, and delivering analytics across customer 360, finance, product, and sales while promoting best engineering practices. Basic qualifications include 5+ years of data engineering and ETL in big data environments, 5+ years of data modeling/architecture and complex SQL, 5+ years with Snowflake, 2+ years of production dbt experience, Python or other languages, API integrations, data governance, and strong documentation. The role offers a US base salary of $151k-$227k with potential bonus/benefits, a hybrid onsite/remote work arrangement, and Zendesk’s commitment to diversity, equal opportunity, and accommodations, with AI screening possible as part of applying.

Zendesk is seeking a Staff Software Engineer, Full Stack – Data and Analytics, offering remote flexibility and a Pacific Time alignment to help build an AI-native analytics platform that delivers trusted, explainable insights from customer data. The role covers backend development with Java/Maven/Spring, frontend work with TypeScript/React, creating new platform capabilities, deploying to production for millions of users, and collaborating with a focused team and leadership to shape the roadmap. Candidates should have at least 6+ years of full-stack experience (primarily Java), strong Maven/Spring expertise, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals knowledge, and strong collaboration and communication skills. The tech stack includes Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, and AWS services such as Elasticache, Redis, and DynamoDB. Zendesk notes AI screening may be used, provides a US base salary range of $164k-$246k with potential bonuses/benefits, offers hybrid/work options, and emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities.

Zendesk is hiring a Senior Enterprise Sales Manager to lead a high-performing field sales team focused on large enterprise accounts (1,000+ employees) using a solution- and value-driven approach. The role entails providing vision and accountability for the team, mentoring and onboarding Enterprise Account Executives, engaging with C-level stakeholders (including onsite visits), and driving pipeline and bookings through cross-functional collaboration with forecast discipline and 5% forecast accuracy targets. Additional duties include leading demand generation, developing and executing sales campaigns, monitoring sales activity, conducting MEDDPICC deal reviews, managing customer concerns, and building executive relationships to drive customer engagement. Requirements include 10+ years of software sales with 3–5+ years of enterprise management, a proven track record of revenue growth, experience managing Enterprise Account Executives in a B2B software environment, and strong presentation and communication skills, with CX experience considered a plus. The compensation package offers a US OTE of $290k–$434k (50/50 base/commission) with potential bonuses or benefits, and Zendesk emphasizes a hybrid, inclusive culture with equal opportunity and accommodations for applicants.

The job role involves leading technical accounting analysis for mergers and acquisitions (M&A) transactions, preparing purchase accounting, and collaborating with cross-functional teams to assess deal structures. Responsibilities include assisting with due diligence, overseeing the integration of purchase accounting, and ensuring compliance with SEC reporting and accounting standards as the company prepares for an IPO. The position requires monitoring new accounting standards and updating internal guidelines while also managing technical accounting projects unrelated to M&A or IPO activities. Candidates should have a Bachelor’s or Master’s degree in Accounting, with CPA and Big 4 public accounting experience preferred, along with significant knowledge of US GAAP. The role is hybrid, offering a mix of in-office and remote work opportunities, and seeks to foster a diverse and inclusive workplace environment.

Zendesk is looking for an experienced Technical Architect to join their CX Acceleration SWAT team, focusing on helping customers integrate AI effectively into their systems. The role involves diagnosing customer challenges, providing strategic guidance, and designing tailored solutions that utilize the Zendesk platform and integrate with external systems. Candidates should have 10-15 years of experience in enterprise architecture and SaaS solutions, along with strong communication skills and technical expertise in cloud computing technologies. The position offers a hybrid work model, requiring part-time office attendance, and includes an annualized On Target Earnings (OTE) range of $186,000 to $280,000, along with potential bonuses and benefits. Zendesk emphasizes its commitment to diversity and inclusion in hiring practices, ensuring equal opportunity for all applicants.

Zendesk is looking for a Counsel, Employment to join their Global Employment Legal team, with a focus on the Americas, specifically the US, Canada, Mexico, and Brazil. The role, based in Austin, TX, San Francisco, CA, or Madison, WI, involves addressing complex employment law issues and providing strategic legal guidance while balancing business needs and compliance. Candidates must be qualified lawyers with at least 7 years of experience in employment law across the relevant regions, and are expected to deliver practical solutions while collaborating closely with HR and business teams. Additionally, the position requires strong skills in managing employment-related disputes and investigations, and promoting positive workplace policies. The role offers a hybrid work environment while emphasizing Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

The job description seeks a Director of Predictive Marketing Analytics with 9–12 years of experience to spearhead the company's predictive analytics initiatives. This leader will develop high-impact insights and predictive models that significantly influence marketing strategy and business growth while collaborating closely with marketing and business leaders. Key responsibilities include leading modeling projects, developing attribution models, and applying machine learning techniques for audience targeting. The ideal candidate should have a strong background in statistical modeling and excellent leadership skills, capable of communicating complex data insights clearly to non-technical partners. The role offers a hybrid work environment, and compensation ranges from $207,000 to $311,000, depending on experience and qualifications.

Zendesk is a leading customer experience (CX) platform that prioritizes customer success and aims to provide value from its solutions through its CX organization. The CX Programs team plays a crucial role in enhancing business efficiency and facilitating transformations while reporting to the Chief Customer Officer (CCO). Key responsibilities of the team include ensuring effective service delivery, enabling product adoption, and reinforcing delivery excellence across departments. The role requires over five years of experience in CX or similar fields, expertise in customer success strategies, and strong analytical skills to drive operational improvement. Zendesk values diversity and offers a hybrid working model, maintaining an inclusive environment for applicants and employees.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.