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Zendesk is looking for a motivated Account Executive to enhance their B2B sales efforts in the SaaS industry, aiming to grow their SMB account base. The role involves acquiring new customers, nurturing existing relationships, and developing strategies to optimize revenue. Key responsibilities include driving revenue growth, managing customer relationships, leveraging data insights, and leading complex sales cycles. Candidates should have at least three years of cloud/software B2B sales experience, a strong track record of meeting sales targets, and the ability to engage with C-level executives. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

The Customer Success Strategy & Automation Team at Zendesk is focused on enhancing customer value and retention through effective tooling and processes. They are looking for a Customer Success Strategy & Ops Manager to oversee the integration and optimization of customer success technologies, primarily Gong and Gainsight, aimed at improving customer engagement and retention rates for FY2025. The responsibilities of this role include setting the strategy for Gainsight, designing automated workflows, collaborating with cross-functional teams, and creating insightful dashboards. Ideal candidates should have over three years of experience in Customer Success Operations, familiarity with CRM systems, strong analytical and problem-solving skills, and the ability to manage multiple projects. Zendesk promotes a diverse and inclusive work culture, emphasizing employee support and a healthy work-life balance.

The Director of Renewals is a senior position aimed at enhancing customer retention by managing the renewal process, leading a team, and collaborating with cross-functional teams to meet revenue goals. Key responsibilities include analyzing customer data, negotiating renewal terms, improving processes, and driving team performance through proactive management and strategic planning. The role requires over 12 years of experience in renewals, a proven track record in SaaS or subscription businesses, and strong management capabilities, including leading sizable teams and implementing continuous improvement initiatives. Performance indicators for success in this role include gross retention, on-time renewals, and customer satisfaction metrics. Zendesk offers a hybrid work experience and is committed to diversity and inclusion in the workplace, providing equal opportunities to all candidates.

Zendesk is looking for an accomplished Executive Assistant to support their Chief People Officer (CPO) in a dynamic role that requires excellence, precision, and a proactive mindset. The position involves managing executive schedules, communications, and logistics for important meetings, while also providing administrative support to additional senior VPs. Candidates should have over five years of experience in executive assistance, particularly in tech or SaaS, and must exhibit strong organizational, communication, and multitasking skills. The role requires a high level of integrity and discretion, as well as the ability to manage sensitive information and adapt to changing priorities with urgency. Zendesk promotes a hybrid work environment and is committed to fostering diversity, equity, and inclusion within the workplace.

The job description outlines the role of a Manager in the Global Scaled Customer Success organization, focusing on leading a team of Customer Success Managers (CSMs) to enhance customer experience and retention. Responsibilities include mentoring associates, driving team performance, engaging with other departments, and participating in strategic planning and goal setting. Candidates should have customer success experience, management skills, and be proficient in tools like Zendesk and SFDC. The position requires a blend of leadership, problem-solving, and the ability to foster a positive work environment. The role is based in Austin, TX, offers a hybrid work model, and comes with a competitive salary range along with potential bonuses and incentives.

The job position is for a Manager in the Global Scaled Customer Success organization based in Austin, TX, requiring in-office work for over three days a week. The role involves leading a team of Customer Success Managers (CSMs) to enhance customer experience, drive adoption, optimize retention, and mentor early-career professionals. Key responsibilities include team leadership, collaboration with various departments, strategic planning, and performance management, utilizing tools like Salesforce and Gainsight. The position demands experience in customer-facing roles, strong analytical skills, and the ability to motivate and mentor a diverse team. The compensation range is between $147,000 and $221,000, with a hybrid working model that promotes both in-office and remote work.

Zendesk is seeking a Customer Success Strategy & Operations Manager to join their Customer Success Strategy & Automation Team, which aims to enhance customer value, adoption, and retention through tooling and automation. The role involves driving the strategy and optimization of the Gainsight platform to facilitate scalable engagement for the Customer Success team. Key responsibilities include designing automated workflows, collaborating with IT and data analytics teams, and creating dashboards for leadership insights. Candidates should have extensive experience with Gainsight in a B2B SaaS environment, strong project management skills, and the ability to translate business needs into system solutions. The position offers a hybrid work model and competitive compensation, while reaffirming Zendesk's commitment to diversity and inclusion.

Zendesk is seeking an Advocacy Manager to enhance the effectiveness of its Advocacy team by fostering collaboration, defining success metrics, and communicating progress to leadership. The role emphasizes coaching team members to meet performance targets while managing customer issues and contributing to the continuous improvement of support processes. Candidates should have a bachelor's degree and at least six years of experience in technical support supervision, including skills in mentoring and metrics utilization. The position requires a clear customer focus, adaptability, and excellent communication skills, as well as familiarity with SaaS environments and related technologies. This hybrid role involves working partly in the office and comes with a competitive salary range, bonuses, and the company's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Product Marketing Manager to join their award-winning Product Marketing team, responsible for advancing the company’s Service narrative and go-to-market (GTM) initiatives. The role involves researching market insights, developing messaging and positioning, and collaborating with various internal teams to drive strategic frameworks and assets. Candidates should have 4-6 years of experience in Product Marketing within software, particularly SaaS and Customer Experience sectors, alongside strong storytelling and analytical skills. The position offers a competitive salary range of $123,000 to $220,000, based on experience and capabilities, along with potential bonuses and benefits. Zendesk emphasizes a hybrid work model and commitment to diversity and inclusion in the workplace.

Zendesk is looking for an experienced Director of Finance Applications to lead a high-performing team managing essential financial processes in areas such as Quote to Cash, Record to Report, and Procure to Pay. The ideal candidate should have over ten years of experience in finance systems, with at least five years in leadership, and familiarity with various financial applications including Zuora, NetSuite, and Coupa. Responsibilities include team leadership, process optimization, strategic business partnership, and ensuring the smooth operation and integration of financial systems. The position requires strong problem-solving and communication skills, as well as experience in scaling operations in a fast-paced environment. The role is hybrid, requiring some in-office attendance, and offers a competitive salary range along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior SEO Specialist to enhance its online presence and improve organic search rankings for its .com website. The role involves conducting SEO research, implementing data-driven strategies, collaborating with various teams, and analyzing website performance using tools like Google Analytics and SEMrush. Candidates should have over five years of SEO experience, proficiency in SEO tools, and strong analytical and communication skills. A bachelor’s degree in a related field is required, along with preferred knowledge of HTML, CSS, and content management systems. The position offers a hybrid work model and an annual salary range between $85,000 to $127,000, with additional bonus and benefits.

Zendesk is seeking an experienced Paralegal to enhance its legal team, particularly in the litigation function, reporting directly to the Sr. Counsel, Litigation. This role involves extensive collaboration across various internal departments and focuses on managing legal processes such as subpoenas, legal holds, and case management. Candidates should possess a bachelor's degree or paralegal certification, with at least five years of litigation paralegal experience, strong organizational skills, and the ability to effectively communicate across teams. The position offers a hybrid work environment, allowing flexibility while requiring some in-office attendance. Zendesk promotes a commitment to diversity, equity, and inclusion in its hiring practices and workplace culture.

Zendesk is a customer experience (CX) platform focused on customer obsession and aims to ensure customers see value in its solutions. The CX programs team is responsible for maintaining high standards in service delivery, facilitating product adoption, and enhancing customer value across the organization. To achieve these goals, the team works closely with various departments, developing frameworks and leading cross-functional initiatives to improve customer health and satisfaction. Candidates for roles within this team should have over 12 years of experience in CX delivery, ideally in leadership positions within technology or SaaS environments, alongside a strong understanding of best practices and financial acumen. Zendesk promotes a diverse and inclusive work environment, offers flexible work arrangements, and provides a competitive salary range for potential candidates.

Zendesk is looking for a Demo Architect to develop and maintain centralized demo environments and assets for its Sales and Solutions Consulting teams. The role requires a blend of technical proficiency and creativity to create effective demos that meet business needs, leveraging tools like AI and low-code development for efficiency. Key responsibilities include designing demo environments, collaborating with stakeholders, translating business processes into demos, and producing demo guides and videos. Candidates should have over five years of relevant experience, strong knowledge of web technologies and APIs, and a passion for technology and AI advancements. The position offers a competitive salary range of $146,000 to $220,000, along with the opportunity for bonuses and a flexible hybrid work environment.

The job role is for a Senior AI Sales Specialist at Zendesk, focusing on driving the adoption and growth of AI products across North America. Responsibilities include achieving sales quotas, collaborating with the core sales team, and building strong customer relationships using a value-based selling approach. The specialist will act as a subject matter expert for AI solutions, fostering sales enablement initiatives and leading customer engagement efforts. Key qualifications include proven experience in quota-carrying sales roles, excellent communication skills, and a willingness to travel. The position offers an annualized On Target Earnings (OTE) range of $189,000 to $283,000, emphasizing the company's commitment to diversity and providing a flexible work environment.

Zendesk is seeking a Senior Sales Operations Lead for its Global SMB segment, with a focus on enhancing and leading sales processes across core regions. The role involves serving as a key partner to the VPs of Sales, contributing to sales strategy, and championing operational excellence. Candidates should have at least seven years of experience in a similar role, preferably in a high-growth SaaS environment, and be adept at data analysis and financial modeling. The position offers an annual salary range of $145,000 to $217,000, with additional potential for bonuses and benefits. Zendesk promotes a hybrid working model and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking an Enterprise Account Executive to drive growth and build relationships within the SaaS space, focusing on acquiring new Enterprise customers and expanding existing partnerships. The role involves managing key customer relationships, leveraging data insights for prospecting, and developing territory plans to increase market share. Candidates should have at least 8 years of B2B sales experience, a proven track record of exceeding sales targets, and expertise in navigating complex sales cycles. The position offers an annual OTE of $290,000-$434,000, with a 50/50 pay mix between base salary and commission. Zendesk is committed to diversity and provides an inclusive work environment with a hybrid work model.

Zendesk is looking for a strategic Content Program Manager to enhance its Digital Programs and Customer Success team, focusing on creating and managing impactful content for Customer Success Managers (CSMs). The role involves developing a comprehensive content strategy, collaborating with various teams, and ensuring the delivery of multi-format content to engage customers effectively. Candidates should have over five years of experience in content management, possess strong project management abilities, and be well-versed in digital tools. The position offers a salary range between $113,000 and $169,000, with the potential for bonuses and benefits while supporting a hybrid work model. Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices and provides accommodations for individuals with disabilities.

Zendesk is looking for a Group Manager, Strategic Events to lead their Experiential Marketing team, focusing on the planning and execution of Tier 1 events, including a large customer conference and an executive summit. The position requires a visionary leader with over 7 years of event marketing experience and strong organizational and leadership skills. Key responsibilities involve strategizing event execution, mentoring a team, collaborating with various departments, and managing budgets and performance metrics. The role also includes innovation in event formats using digital technologies and representing Zendesk at industry events. The compensation for this position ranges from $126,000 to $190,000 annually, with a hybrid work environment that balances onsite collaboration with remote flexibility.

Zendesk is seeking an Implementation Consultant to join its Professional Services team, responsible for helping customers implement and optimize their Zendesk software. The role involves partnering closely with clients to align their business needs with Zendesk's capabilities, necessitating strong product knowledge, project management skills, and relationship-building abilities. Key responsibilities include overseeing projects, facilitating customer meetings, collaborating with internal teams, and contributing to continual improvements in methodologies. Applicants should have 4-6 years of experience in consulting or software implementation, strong communication skills, and problem-solving capabilities. The position offers a hybrid work experience and competitive compensation, promoting an inclusive workplace for all candidates.

Zendesk is seeking a Product Designer to enhance their email and ticketing platform, focusing on improving administrator workflows and agent experiences. The role involves designing scalable, user-friendly experiences and requires collaboration with cross-functional teams, including Product Management and Engineering. Candidates should have over five years of SaaS product design experience, particularly in enterprise UX, along with strong communication skills for stakeholder presentations. The position offers a hybrid working model, allowing for both in-office and remote work flexibility. The annual salary range for this role is between $150,000 and $226,000, with additional eligibility for bonuses and benefits.

Zendesk is looking to hire a Senior Software Engineer for its Email Infrastructure team, which is responsible for maintaining the reliability and efficiency of the company's email services that handle over 1 billion emails monthly. The role involves shaping the future of the Email Platform, ensuring operational stability by monitoring systems, and collaborating with other engineers to enhance systems and resolve service issues. Candidates should have at least four years of software engineering experience, including two years in a DevOps or infrastructure role, and proficiency in programming languages such as Golang or Ruby. Familiarity with AWS services and observability tools like DataDog is preferred, along with a solid understanding of internet protocols and cloud systems. The position offers a hybrid work environment, a competitive salary range, and promotes a diverse, inclusive workplace.

Zendesk is seeking a support expert to provide top-tier customer support for its Premier customers, acting as the main contact and support advocate. The role requires strong technical and communication skills to understand and resolve customer issues, provide guidance on APIs and SDKs, and manage escalations effectively. Ideal candidates should have extensive experience with Zendesk and enterprise software support, as well as a solid understanding of technical troubleshooting and architecture. Additional preferred skills include formal presentation abilities, innovative thinking, and proficiency in tools like GSuite and Slack, with knowledge of a secondary language being a plus. The position offers a hybrid working model, with a competitive salary range of $76,000 to $114,000, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced security engineer to join their Threat Prevention Engineering team within the Cyber Defence Fusion Center. The role involves designing and building advanced, cloud-based threat prevention infrastructure, developing proactive defense solutions, and collaborating with various teams to improve overall cybersecurity posture. Candidates should have at least 10 years of security experience, with 5 years focused on cloud infrastructure and SaaS security, alongside strong programming skills in languages like Go, Python, and Java. The position offers a hybrid work model and a competitive salary range of $183,000 to $275,000, with additional bonuses and benefits. Zendesk emphasizes diversity, equity, and inclusion in its hiring practices and provides accommodations for applicants with disabilities.

Zendesk is seeking candidates for its Scaled Customer Success Associate Program, aimed at recent graduates and early-career professionals, to develop customer success skills within the tech industry. The program offers comprehensive training on Zendesk tools, hands-on customer engagements, and opportunities for mentorship and collaboration in a global team setting. Participants will engage with diverse customers, delivering value through consultations and recommendations, while leveraging data analytics to enhance customer experiences. The position requires a degree in a relevant field, strong communication skills, and a proactive mindset, with a focus on learning new products and AI solutions. Based in Austin, TX, the role features a hybrid work schedule and offers competitive compensation, reflecting Zendesk's commitment to growth, innovation, and inclusivity in the workplace.

The job position is for a Manager of Industry and Account-Based Marketing, responsible for improving customer acquisition and revenue generation through a strategic account-based marketing approach. The role requires collaboration with regional teams and cross-functional partnerships, ensuring industry-specific messaging is integrated into marketing campaigns. Key responsibilities include executing industry programs, creating measurable content assets, and employing data-driven strategies to optimize marketing performance. The ideal candidate should have over four years of B2B SaaS marketing experience, strong communication skills, and the ability to synthesize insights from various sources. Zendesk promotes a hybrid work environment, values diversity and inclusion, and offers competitive salary and benefits for this position.

Zendesk is looking for a highly skilled Senior Staff Web Engineer to enhance its web platform, focusing on delivering exceptional digital experiences across global properties. The role involves leading the development and optimization of frontend components using technologies like React, Next.js, and modern web standards, as well as spearheading a migration from WordPress to Adobe Experience Manager (AEM). Key responsibilities include architecting scalable solutions, ensuring code quality, mentoring team members, and integrating various marketing technologies and compliance platforms. The ideal candidate should have 6–7+ years of experience in frontend development, a deep understanding of web performance optimization, and the ability to collaborate across departments. This hybrid role emphasizes flexibility in work arrangements while maintaining strong in-office collaboration, with a salary range of $150,000 to $224,000 plus potential bonuses and benefits.

Zendesk is seeking a motivated Staff Web Engineer for its Marketing team to enhance the consistency and performance of its website. The role involves developing and maintaining front-end components using technologies like React and JavaScript while also migrating content to Adobe Experience Manager. Responsibilities include designing technical solutions in collaboration with cross-functional teams, ensuring high code quality through best practices, and improving web performance pertaining to accessibility and SEO. Candidates should have over four years of experience in frontend development, expertise in key languages and frameworks, and the ability to troubleshoot and resolve issues efficiently. The position offers a hybrid work model and is committed to fostering a diverse and inclusive workplace.

Zendesk is seeking a motivated individual to lead its collections operations, reporting to the Sr. Director of Revenue Operations. This role requires collaboration with various teams to enhance the customer experience and achieve business goals. The ideal candidate should have prior experience in collections, strong relationship management skills, and the ability to effectively negotiate payment plans and manage complex cases. Responsibilities include monitoring accounts, analyzing receivables, reporting on collection activities, and continuously improving processes. A bachelor's degree and at least five years of relevant experience are required, along with excellent communication, problem-solving, and organizational skills.

Zendesk is seeking a Principal Product Manager to oversee the development of AI-powered analytics and reporting tools, which is a critical initiative for the company. The role involves understanding customer needs, defining the strategic vision, and collaborating with global teams to launch new products and features. Candidates must possess strong prioritization skills, technical knowledge to work with engineers, and the ability to advocate for customer-centric design. A minimum of seven years in product management and familiarity with Business Intelligence tools and machine learning are required. Zendesk emphasizes diversity and inclusivity in its hiring process and offers a hybrid work environment.

The job of a Business Consultant at Zendesk focuses on advising top customers on leveraging the company's AI-powered customer experience (CX) platform to enhance business outcomes. Responsibilities include engaging strategically with clients, driving sales and retention, leading tailored consulting engagements, and building senior-level relationships. The consultant will also collaborate across teams to address customer challenges and identify process improvement opportunities while managing multiple projects. Candidates should have at least ten years of consulting experience in customer service, expertise in AI technologies, strong client management skills, and the ability to communicate effectively with executives. The role offers a competitive salary range of $168,000 to $252,000, with opportunities for bonuses and incentives, and values diversity and inclusion in the workplace.

Zendesk, a leading tech company, is seeking a Senior Program Manager for its Product Development team to enhance customer and employee service solutions. The role involves collaborating with various teams to define and execute product roadmaps, manage cross-functional programs, and improve decision-making processes based on data-driven insights. Candidates should have experience in software program management, particularly within engineering, and familiarity with agile methodologies and project management tools. The position offers a competitive salary range of $141,000 to $211,000 and emphasizes an inclusive hybrid work environment. Zendesk is committed to diversity and aims to create a fulfilling workplace for all employees.

Zendesk is looking for an experienced CDP Administrator to join its Global Marketing Operations team, focusing on data management and personalization in marketing. The candidate will oversee the Customer Data Platform (CDP), ensuring data integrations, managing user access, and maintaining data hygiene while collaborating with technical teams. Key responsibilities include monitoring data flows, developing audience insights, and ensuring compliance with data privacy laws. Desired qualifications include a strong technical background in CDP management, SQL proficiency, and project management skills. The position offers a hybrid work model and a competitive salary range between $116,000 and $174,000, along with an inclusive work environment that values diversity.

Zendesk is looking for a Senior Executive Assistant to support the Chief Marketing Officer (CMO) and two additional senior executives, ensuring seamless operations and team cohesion. The role involves providing comprehensive executive support, including calendar and travel management, facilitating team meetings and events, and maintaining confidentiality and professionalism. Candidates must have over 7 years of experience in fast-paced environments, particularly in tech or SaaS, and must demonstrate strong organizational skills, strategic prioritization ability, and emotional intelligence. Additionally, the position demands the ability to mentor other Executive Assistants and manage special projects while being tech-savvy, especially with Google Workspace. Zendesk promotes a hybrid working model and values diversity and inclusion in the workplace, offering competitive compensation and benefits.

Zendesk is seeking a candidate for a position that focuses on enhancing customer and employee service experiences through their Resolution Platform. The role involves conducting in-depth research on competitor strategies and providing competitive intelligence to support various teams, including sales and marketing, while also engaging with customers directly. Applicants should have 5-7 years of experience in competitive intelligence or a related field, with strong analytical skills and the ability to present insights effectively. Preferred qualifications include experience in the customer service sector and proficiency in data analysis tools like Tableau. The position is hybrid, requiring some in-office presence, and offers a competitive salary range along with an emphasis on diversity and inclusion in the workplace.

Zendesk is seeking an experienced Manager for its Asset Management & IT Infrastructure team, combining strategic oversight with hands-on execution across various IT functions. The role involves managing people and technologies, focusing on endpoint management, network infrastructure, and audiovisual technology for global office expansions. Emphasizing a collaborative work environment, the position aims to align technical operations with business objectives while fostering a positive team culture. Key responsibilities include leading a team, implementing IT solutions, maintaining a roadmap for services, and monitoring performance metrics. The position offers a competitive salary range of $123,000 to $185,000, supports hybrid work flexibility, and promotes a diverse and inclusive workplace.

Zendesk is looking for a strategic Director of HR Business Partnering to join their AI-first SaaS company, reporting directly to the VP of HR Business Partnering for GTM and Sales. The role involves designing global HR strategies, fostering a high-performance culture, and improving organizational effectiveness across international markets. Candidates should have extensive HR business partnering experience, especially with executive sales teams, and a strong background in navigating global HR practices. Key responsibilities include leading HR strategies, serving as a partner to executive leadership, overseeing workforce planning, and enhancing employee experience. The position offers a competitive salary range of $171,000 to $257,000 and supports a hybrid work model, promoting an inclusive workplace and commitment to diversity.

Zendesk is looking for a dedicated Account Executive to join their team, focused on driving B2B sales and growth within the SaaS landscape. The role involves acquiring new commercial customers, nurturing existing relationships, and introducing innovative solutions aligned with customer goals. Responsibilities include managing sales cycles, leveraging data insights for prospecting, and ensuring customer satisfaction to enhance retention and expansion. Candidates should have a BA/BS degree, at least three years of relevant experience, and strong skills in negotiation and relationship management, particularly with C-level executives. The position offers a hybrid work model and a compensation range of $149,000-$223,000, including the potential for bonuses and incentives.

Zendesk is looking for a Senior Product Marketing Manager to lead initiatives for their growing online customer service business. The role involves defining and executing go-to-market strategies, collaborating with various teams across the organization, and reporting to the Sr. Director of Solutions Product Marketing. Key responsibilities include market analysis, crafting product narratives, enabling internal partners with messaging materials, and promoting Zendesk through public speaking. Candidates should have 5-7 years of product marketing experience in software, strong storytelling and analytical skills, and a customer-first mentality. The position offers a salary range of $148,000 to $222,000 and reflects Zendesk's commitment to diversity and inclusion in the workplace.