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Zendesk is seeking a Staff Software Engineer, Full Stack – Data and Analytics, offering remote flexibility and a Pacific Time alignment to help build an AI-native analytics platform that delivers trusted, explainable insights from customer data. The role covers backend development with Java/Maven/Spring, frontend work with TypeScript/React, creating new platform capabilities, deploying to production for millions of users, and collaborating with a focused team and leadership to shape the roadmap. Candidates should have at least 6+ years of full-stack experience (primarily Java), strong Maven/Spring expertise, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals knowledge, and strong collaboration and communication skills. The tech stack includes Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, and AWS services such as Elasticache, Redis, and DynamoDB. Zendesk notes AI screening may be used, provides a US base salary range of $164k-$246k with potential bonuses/benefits, offers hybrid/work options, and emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities.

Zendesk is hiring a GTM Finance - Pricing/Costing Senior Manager (remote/Austin, TX or Madison, WI) to analyze cost structures and pricing strategies that maximize margins and support top-line growth, including new product launches. The role requires at least 8 years of progressive finance experience with hands-on cost and price modeling, plus strong leadership and the ability to partner with GTM Pricing, Product, and R&D Finance teams. Responsibilities include leading pricing analysis and packaging strategy, building cost models (including SaaS and AI/LLMs), developing business cases and dashboards, driving cross-functional governance, mentoring juniors, and presenting to senior leadership. Qualifications include a finance-related degree (MBA preferred), 8+ years in pricing/cost modeling, experience with AI/LLM cost structures, advanced modeling and data tools, and excellent communication; experience in high-growth tech and ambiguity is preferred. Zendesk offers a dynamic, inclusive environment with remote options, a US base salary range of $138,000–$206,000 plus potential bonuses and benefits, and is an equal opportunity employer committed to diversity and accommodations, with AI screening where applicable.

Zendesk is hiring a Senior Enterprise Sales Manager to lead a high-performing field sales team focused on large enterprise accounts (1,000+ employees) using a solution- and value-driven approach. The role entails providing vision and accountability for the team, mentoring and onboarding Enterprise Account Executives, engaging with C-level stakeholders (including onsite visits), and driving pipeline and bookings through cross-functional collaboration with forecast discipline and 5% forecast accuracy targets. Additional duties include leading demand generation, developing and executing sales campaigns, monitoring sales activity, conducting MEDDPICC deal reviews, managing customer concerns, and building executive relationships to drive customer engagement. Requirements include 10+ years of software sales with 3–5+ years of enterprise management, a proven track record of revenue growth, experience managing Enterprise Account Executives in a B2B software environment, and strong presentation and communication skills, with CX experience considered a plus. The compensation package offers a US OTE of $290k–$434k (50/50 base/commission) with potential bonuses or benefits, and Zendesk emphasizes a hybrid, inclusive culture with equal opportunity and accommodations for applicants.

Zendesk is hiring for a pure hunting sales role in America, focusing on identifying, uncovering, and qualifying opportunities to build a significant sales pipeline across SMB, Commercial, and Enterprise accounts while collaborating with internal teams such as sales, product, and marketing. Responsibilities include engaging with prospects to understand business challenges, developing target prospect lists, generating high-value pipeline through outbound prospecting, creating personalized messaging, conducting outbound calls, researching companies, and managing a pipeline while delivering an excellent customer experience. Candidates should have at least 2 years in a sales-related role with business development experience across SMB, Enterprise, and Commercial segments, a competitive, self-starter mindset, excellent communication skills, and proficiency with Salesforce, Zoominfo, Outreach, and 6sense; a Bachelor's degree is preferable. The US OTE is $33.65-$50.00 with a 70/30 base/commission mix; the role offers a hybrid work arrangement with some in-office time determined by the hiring manager, and compensation may include bonuses or benefits. Zendesk emphasizes equal opportunity and diversity, notes AI screening of applications per policy, and provides accommodations for applicants with disabilities, while promoting a flexible, inclusive culture and a commitment to fairness.

Zendesk is hiring an AI Sales Specialist in the AMER region (EMC segment) as a quota-carrying overlay role to work with Core Account Executives, prospect, demo, and close deals across the AI product suite. You’ll own sales quotas, collaborate with the core sales team to grow revenue from existing Zendesk accounts and new business, and lead AI proofs-of-concept while cultivating client relationships through value-based selling. You’ll partner with the AI Success team to identify expansion and cross-sell opportunities, support commercial modeling, and help forecast automation rates to maximize ARR while meeting customer requirements. The role also entails AI sales enablement and product duties, acting as a subject-matter expert, owning enablement initiatives in your territory, and maintaining deep knowledge of the AI Agent portfolio to tailor demos. Requirements include proven quota-carrying sales experience (preferably CX/Conversational AI), strong communication skills, travel willingness, and overlay/co-sell experience; the US OTE ranges from $152k to $228k with a 60/40 base/commission split, and Zendesk emphasizes equal opportunity, diversity, hybrid work options, and accommodations.

Zendesk is hiring a Strategic Enterprise Account Executive to drive revenue growth in strategic enterprise accounts with a strong emphasis on AI, building trusted relationships with C-level stakeholders and tailoring Zendesk solutions to complex business needs. Key responsibilities include developing and executing strategic sales plans to meet or exceed quotas, engaging senior decision-makers, negotiating and closing complex deals, collaborating with Customer Success, Solutions Engineering, Marketing, and Product teams, maintaining a robust AI sales pipeline with accurate forecasts, and representing Zendesk at industry events. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS sales experience with a proven track record of meeting targets in complex cycles, the ability to influence C-level executives, excellent communication and negotiation skills, and proficiency with CRM tools and sales methodologies. Why Zendesk? the role offers exposure to cutting-edge technology in customer experience, a collaborative culture, uncapped commission, and comprehensive benefits. The US OTE ranges from about $249,000 to $373,000 with a 50/50 base-to-commission mix, and final offers consider experience and location and may include bonuses or incentives; Zendesk also emphasizes fairness, diversity, inclusion, AI-based screening practices, and accommodations for applicants with disabilities.

The role is an AI Sales Specialist at Zendesk, a quota-carrying overlay position working with the Core AE team to drive growth and adoption of Zendesk's AI products in the EMC segment across the Americas. Main duties include taking ownership of sales quotas, collaborating with the core sales team to pursue revenue from existing Zendesk accounts and new business, and engaging customers with a value-based approach while leading and supporting approved AI proofs of concept. The role also covers AI sales enablement—serving as an AI solutions expert, owning enablement initiatives for an assigned territory, and ensuring AEs receive product updates, plays, and market insights to generate prospects and qualify opportunities. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting/exceeding targets, strong communication skills, willingness to travel, and ideally experience in an overlay AE or co-sell setup. Compensation in the US ranges OTE $152k-$228k with a 60/40 base/commission split and potential bonuses/benefits; Zendesk also emphasizes its inclusive culture with hybrid work options, notes that AI screening may be used in hiring, and remains an equal opportunity employer offering accommodations.

Zendesk is seeking a Public Sector Account Executive focused on Education and State Government in the Northeast US to grow the public sector SaaS footprint and deepen customer impact. You will drive revenue by acquiring new public sector customers, pursuing cross-sell opportunities, and nurturing relationships for retention and strategic partnerships. You’ll use data, customer intent, and adoption history to prospect new clients, lead multi-month, value-centric deals with proofs of concept, and maintain a robust pipeline and forecast. Requirements include a BA/BS, at least 5 years in public sector sales or solution engineering (preferably SaaS), a proven track record of exceeding targets, and experience engaging VP/C-level executives, with familiarity with tools like Salesforce, Outreach, and Clari; travel is required. The US on-target earnings range is $216,000–$324,000 with a 50/50 base/commission mix, plus potential bonuses, within a hybrid, inclusive culture that emphasizes equal opportunity and accommodations.

Zendesk is hiring an Account Executive with at least 3 years of B2B SaaS sales to grow its commercial account base, build new relationships, and deepen existing partnerships. Responsibilities include driving top-line revenue, managing customer relationships for satisfaction and retention, cross-selling, using data and customer intents to prospect and retain, articulating Zendesk’s product benefits, leading complex sales cycles, maintaining a robust pipeline and forecast, securing executive sponsorship, collaborating with internal teams, and exceeding quarterly and annual revenue goals. Requirements include a BA/BS or equivalent, 3+ years in B2B SaaS sales or solution engineering, experience with complex multi-month cycles and renewals, ability to sell to VP/C-level executives, strong presentation/negotiation/closing skills, travel flexibility, and familiarity with Salesforce, Outreach, and Clari, plus experience building territory and account plans. Compensation features a US OTE of $168,000–$252,000 with a 50/50 base/commission split, potential bonuses or incentives, and a hybrid work model with part-time in-office presence, determined by the hiring manager. Zendesk emphasizes diversity and inclusion, uses AI to screen applications, is an equal opportunity employer, offers accommodations for disabilities, and invites applicants to learn more about its DEI initiatives.

The AI Specialist, Customer Success role at Zendesk is focused on helping customers quickly achieve business outcomes using innovative AI solutions. The primary aim of this position is to ensure customers derive value from Zendesk's Advanced AI Agents, enhancing both customer success and company growth. Responsibilities include driving AI adoption, managing customer relationships, and collaborating with internal teams to maximize customer engagement and satisfaction. The role requires expertise in AI technology, as well as strong interpersonal and project management skills to facilitate effective communication and collaboration across different organizational levels. Zendesk emphasizes a hybrid work environment and is committed to diversity and inclusion in the hiring process.

The Senior Solutions Consultant at Zendesk is responsible for managing the technical and competitive aspects of the sales cycle, particularly for Enterprise and Mid Market clients, while maintaining customer satisfaction. Candidates should have over five years of software selling experience, strong interpersonal skills, and a knack for mapping requirements to software solutions. The role involves collaborating with Sales, Marketing, and Product Managers, while also serving as the main technical liaison with prospects. Requirements include technical knowledge in web technologies, experience with RFI/RFP processes, and a customer-first approach to sales, along with a growth mindset and intellectual curiosity. The position offers an annual On Target Earnings range of $151,000 to $227,000, and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

The Director of Channel Strategy and Analytics Engineering at Zendesk will be responsible for leading the design and optimization of the company's channel strategy and building the necessary data infrastructure for informed decision-making across marketing and sales. The role involves developing a global channel strategy that maximizes ROI, overseeing analytics infrastructure, and collaborating with various teams to align analytics with business objectives. The ideal candidate should have extensive experience in marketing analytics, channel strategy, and data engineering, as well as strong communication skills to translate complex data into actionable insights. Responsibilities include establishing performance dashboards, fostering a culture of continuous improvement, and mentoring a high-performing analytics team. The position offers a salary range of $187,000 to $281,000, with hybrid work options available, and emphasizes the importance of diversity, equity, and inclusion within the company.

Zendesk is a prominent customer experience software company aiming to enhance business-customer interactions through its innovative platform. The role of Strategic Enterprise Account Executive involves driving revenue by securing new business within enterprise accounts, with a particular emphasis on AI. Successful candidates will develop sales strategies, engage with senior decision-makers, and tailor solutions to meet clients' needs while collaborating across various teams to ensure customer satisfaction. Qualifications include a bachelor’s degree, over seven years of enterprise sales experience, a track record of exceeding sales targets, and strong communication skills. Zendesk offers competitive compensation, comprehensive benefits, and a collaborative culture that supports professional growth and innovation while promoting diversity and inclusion in the workplace.

The job role involves leading technical accounting analysis for mergers and acquisitions (M&A) transactions, preparing purchase accounting, and collaborating with cross-functional teams to assess deal structures. Responsibilities include assisting with due diligence, overseeing the integration of purchase accounting, and ensuring compliance with SEC reporting and accounting standards as the company prepares for an IPO. The position requires monitoring new accounting standards and updating internal guidelines while also managing technical accounting projects unrelated to M&A or IPO activities. Candidates should have a Bachelor’s or Master’s degree in Accounting, with CPA and Big 4 public accounting experience preferred, along with significant knowledge of US GAAP. The role is hybrid, offering a mix of in-office and remote work opportunities, and seeks to foster a diverse and inclusive workplace environment.

Zendesk for Startups is seeking a Startup Marketing Manager to enhance its visibility and support startup engagement through targeted content and digital campaigns. The role involves developing a comprehensive marketing strategy that addresses the needs of startups at various stages, including awareness, onboarding, and sales enablement. Responsibilities include creating compelling content, managing organic social media channels, and overseeing digital marketing campaigns to drive startup acquisition and engagement. Candidates should have over six years of experience in digital marketing, strong storytelling skills, and the ability to manage multi-format content and social media strategies. The position offers a competitive salary range of $124,000 to $186,000, along with potential bonuses and benefits.

Zendesk is seeking an AI-focused Manager for SMB Sales to lead a team of Account Executives and enhance the company's SMB business through high-performance strategies and AI-driven solutions. The role involves coaching, recruiting, and developing sales talent while driving revenue growth and ensuring exceptional customer experiences. Responsibilities include managing complex sales cycles, supporting strategic customer roadmaps, and leveraging data for expanding business opportunities. Successful candidates should have extensive sales leadership experience, a track record of exceeding quotas, and the ability to utilize AI and analytics to boost team productivity. The position offers a hybrid work environment and competitive compensation, including a base salary and commission.

Zendesk is seeking a Commercial Sales Manager with extensive experience to lead and grow their Commercial sales team, focusing on achieving significant revenue growth targets in a dynamic market. The ideal candidate should possess strong leadership skills, sales expertise, and a strategic approach to enhance market share while ensuring customer satisfaction. Responsibilities include providing sales direction, hiring and motivating sales professionals, tracking sales activities, and maintaining knowledge of Zendesk solutions and market trends. Candidates must have at least seven years of sales experience, with four years in a management role, and a proven record of driving revenue growth. The position offers a hybrid work environment, competitive compensation, and a commitment to diversity and inclusion in the workplace.

The Solutions Consultant at Zendesk plays a critical role in the sales cycle, requiring a blend of technical expertise and sales acumen to convey the software's advantages to executives. Candidates should have 5-7+ years of experience in software sales to Mid Market and Enterprise clients, as well as strong interpersonal and problem-solving skills. Desired qualifications include experience with RFI/RFP processes, technical knowledge in web technologies, and managing pilot programs. The position offers a competitive salary in the range of $119,000 to $179,000, with a focus on fostering an inclusive and diverse work environment. Zendesk utilizes AI for application screening and emphasizes reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Manager for its Customer Education Programs within the Digital CX team, focusing on creating a global learning ecosystem that enhances customer engagement and product adoption. The role involves designing and scaling education strategies, evolving certification programs, and integrating AI tools to support personalized learning experiences. The manager will collaborate with various departments to ensure educational content aligns with product launches and customer needs, all while establishing core infrastructure for the education programs. Candidates should have significant experience in customer education, strong operational capabilities, and a passion for enhancing customer outcomes through effective learning experiences. The position offers a competitive salary range and promotes a hybrid work culture that values diversity and inclusion.

The job description outlines the role of a Data Product Manager at Zendesk, emphasizing the need for a strategic and analytical professional to manage foundational data assets and business metrics. The individual will collaborate with various departments, define key performance indicators (KPIs), and work closely with technical teams to ensure accurate implementation and reporting of metrics. Key responsibilities include metric definition and governance, data implementation, strategic analysis, and effective communication with stakeholders. Candidates are expected to possess relevant qualifications, including a degree in a quantitative field, significant experience in data product management, good understanding of data platforms, and strong communication skills. Compensation for the position ranges from $152,000 to $228,000, and the company promotes a diverse and inclusive work environment.

Zendesk is seeking an Enterprise Account Executive in the Tri-State Area to enhance its B2B sales efforts and facilitate growth within the SaaS sector. The role involves acquiring new Enterprise customers, nurturing existing relationships, and optimizing revenue through cross-selling and strategic partnerships. Candidates should have at least 8 years of experience in cloud/software sales, a strong record of achieving sales targets, and the ability to navigate complex sales cycles. Familiarity with Salesforce and other sales tools is preferred, along with the ability to travel as needed. Zendesk is committed to diversity and inclusivity in the workplace, offering a flexible hybrid work environment and competitive compensation for successful candidates.

Zendesk, a leader in customer experience solutions, seeks an experienced Sales Specialist focused on contact center technologies such as Zendesk, Amazon Connect, and AWS. This role is essential for driving awareness and sales of Zendesk’s contact center platform for the SMB segment in North America. Key responsibilities include collaborating with various teams to pursue sales opportunities, running enablement sessions, and staying ahead of industry trends. The ideal candidate should have a minimum of 7 years of relevant experience, strong analytical and communication skills, and a proven sales track record at the C-level. Zendesk offers a competitive salary and benefits, along with opportunities for professional growth in a collaborative work environment.

Zendesk is seeking a Commercial Account Executive for its Bay Area sales team to enhance customer experiences using AI-driven solutions. The role involves managing the full sales cycle, from prospecting to closing, and fostering relationships with existing clients to deepen the company's impact. Responsibilities include driving revenue growth through acquiring new customers, promoting AI adoption, and leveraging data to enhance customer retention and account expansion. Successful candidates should have a BA/BS degree, at least three years of B2B sales experience, and demonstrate the ability to engage with executive-level stakeholders. The position offers a competitive salary range of $168,000 to $252,000 and emphasizes Zendesk's commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is looking for an experienced Technical Architect to join their CX Acceleration SWAT team, focusing on helping customers integrate AI effectively into their systems. The role involves diagnosing customer challenges, providing strategic guidance, and designing tailored solutions that utilize the Zendesk platform and integrate with external systems. Candidates should have 10-15 years of experience in enterprise architecture and SaaS solutions, along with strong communication skills and technical expertise in cloud computing technologies. The position offers a hybrid work model, requiring part-time office attendance, and includes an annualized On Target Earnings (OTE) range of $186,000 to $280,000, along with potential bonuses and benefits. Zendesk emphasizes its commitment to diversity and inclusion in hiring practices, ensuring equal opportunity for all applicants.

Zendesk is seeking a Manager to lead a regional SWAT team focused on optimizing customer experiences in the AMER and LATAM regions. The role involves coordinating a multidisciplinary team, including Customer Success Managers and Engineers, to align customer strategies with technological value and enhance long-term account health. Key responsibilities include developing customer journeys, advising top-tier enterprise accounts, overseeing transformation delivery, and collaborating with various internal teams to identify growth opportunities. The ideal candidate should have over ten years of leadership experience in consulting or enterprise transformation, with a strong background in customer experience design and executive engagement. This position offers a competitive salary range and emphasizes a hybrid work model, promoting flexibility and collaboration among team members.

Zendesk is looking for a Counsel, Employment to join their Global Employment Legal team, with a focus on the Americas, specifically the US, Canada, Mexico, and Brazil. The role, based in Austin, TX, San Francisco, CA, or Madison, WI, involves addressing complex employment law issues and providing strategic legal guidance while balancing business needs and compliance. Candidates must be qualified lawyers with at least 7 years of experience in employment law across the relevant regions, and are expected to deliver practical solutions while collaborating closely with HR and business teams. Additionally, the position requires strong skills in managing employment-related disputes and investigations, and promoting positive workplace policies. The role offers a hybrid work environment while emphasizing Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking an experienced Group Manager for Localization to lead their transcreation and localization initiatives under the Senior Director of Lifecycle Marketing. The role involves developing a comprehensive localization strategy, ensuring high-quality localized content, and leveraging data-driven insights to enhance the customer experience across various regions. Key responsibilities include managing quality control processes, fostering team performance, and driving the use of innovative technologies to improve efficiency and scalability. Candidates should have over 10 years of experience in localization, preferably in a B2B SaaS environment, along with strong leadership and analytical skills. The position offers a hybrid work model with a US salary range of $134,000 to $202,000, along with benefits and incentives.

Zendesk is offering multiple marketing internship positions for Summer 2026, aimed at students and recent graduates seeking to gain hands-on experience in various marketing roles. Internships include opportunities in web marketing, product marketing, communications, campaign marketing, lifecycle strategies, partner marketing, demand generation, and content creation. Candidates should be passionate, proactive, and pursuing degrees in relevant fields, with internships aimed at fostering skill development, mentorship, and professional growth in a collaborative environment. The program runs from June to August 2026, with a hybrid working approach at the San Francisco office. Zendesk emphasizes diversity and inclusion, ensuring equitable opportunity for all applicants while leveraging AI in the hiring process.

Zendesk is seeking a Senior Manager of Marketing Operations to lead and innovate within their Marketing Operations team, focusing on business growth and MarTech maturity. This position involves managing a small team to optimize lead flow processes from creation through qualification and routing, while fostering a culture of experimentation and collaboration with various stakeholders. Key responsibilities include coaching the team, continuously refining lead funnel lifecycle processes, and effectively communicating data insights to stakeholders. The ideal candidate should have strong leadership skills, hands-on experience with relevant marketing technologies, and a background in optimizing lead management processes. The role offers a hybrid working model and a salary range of $146,000 to $220,000, along with opportunities for bonuses and benefits.

Zendesk is looking for a Principal Product Manager to lead the strategy and execution for their Employee Services product line, with responsibilities that include product analytics, outbound strategy, and overseeing the Customer 0 initiative. The role involves defining success metrics, collaborating with various teams to derive insights, and providing executive-level reporting on product performance. The manager will represent Employee Services externally, engaging with customers and partners while also refining the product's market position based on feedback. The ideal candidate should have over ten years of product management experience, strong analytics skills, and a passion for improving employee experience. Additionally, the position offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Director of IT Customer Service and Support to lead a high-performing team focused on the Onboard to Renew (OTR) value stream. The role requires strong customer service technology experience, AI solution deployment, and collaboration across teams. Responsibilities include leading IT teams, serving as a strategic advisor to business leaders, ensuring system oversight, and enhancing processes through AI integration. The ideal candidate should have a bachelor’s degree, over 10 years of experience in IT operations, leadership skills, and proven problem-solving capabilities. Zendesk emphasizes diversity and inclusion and offers a hybrid working environment while adhering to equal opportunity employment practices.

Zendesk is a leader in customer experience solutions, focusing on enhancing customer interactions through technologies like Zendesk, Amazon Connect, and AWS. The company is seeking a Contact Center Partner Solutions Consultant with deep expertise in these technologies, who will lead partner onboarding and technical enablement, ensuring successful implementation and resale of Zendesk solutions. Responsibilities include designing scalable contact center architectures, providing technical guidance during co-sell engagements, and developing enablement materials such as training documentation. Candidates are expected to have significant experience in solution architecture related to contact centers, excellent communication skills, and a strong technical background. The position offers an annual OTE range of $151,000 to $227,000, emphasizing Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Vice President, Treasurer to manage and enhance its global treasury function, focusing on growth and liquidity optimization. The role includes developing strategic cash and capital structures, improving cash flow management, and mitigating various financial risks. It requires collaboration with executive teams across Finance, Accounting, and other departments to implement effective treasury strategies, optimize banking operations, and ensure comprehensive cash forecasting. Candidates should have over 15 years of experience in treasury operations, preferably within a publicly traded company, and possess strong leadership and communication skills. The role offers a hybrid work environment with a competitive salary range and emphasizes Zendesk’s commitment to diversity and inclusion in the workplace.

Zendesk, a customer experience company, is seeking an experienced Paralegal to join its legal team, specifically in the Litigation and Global Employment Legal functions. The role will involve supporting worldwide dispute resolutions, managing employee disputes, coordinating investigations, and liaising with various internal and external stakeholders. Candidates should have a Bachelor's degree or a Paralegal Certificate, with at least five years of litigation paralegal experience and exceptional organizational skills. Responsibilities include case preparation, document management, budget tracking, and developing legal templates. Zendesk promotes a hybrid work model, valuing inclusivity, fairness, and commitment to its core values while supporting employee well-being and development.

Zendesk is looking for a Senior Director of Commercial Pricing Strategy to lead the design and implementation of new revenue models and pricing strategies for its AI-driven customer service platform. This role involves managing a team of pricing professionals, collaborating with various departments, and interfacing with customers to optimize pricing, packaging, and monetization strategies across multiple product portfolios. Key responsibilities include defining pricing strategies, overseeing transitions to new revenue models, and conducting market research to inform pricing decisions. The ideal candidate should have extensive experience in SaaS pricing, strong analytical skills, and the ability to communicate effectively with stakeholders. The position offers a competitive salary range and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Principal Engineer for Data Platform Architecture to enhance its Data Platform (ZDP) aimed at improving customer experience through effective data and analytics. The role involves leading the architecture of ZDP to ensure it meets performance, reliability, and security standards while being cost-effective at scale. Key responsibilities include overseeing data ingestion and transformation, serving as a technical expert on Snowflake, and collaborating across teams to optimize data access and analytics processes. The ideal candidate should have over 10 years of experience in data engineering or analytics, with profound knowledge of Snowflake and OLAP concepts, as well as the ability to navigate complex organizational structures. Additionally, Zendesk emphasizes diversity and inclusion in its hiring practices and offers a hybrid work environment with competitive compensation.

Zendesk is seeking a Senior Manager of Sales Acceleration to enhance customer relationships through data-driven sales strategies and operational efficiency. The role involves leading sales initiatives, analyzing data for actionable insights, and collaborating with various teams to optimize sales processes. Candidates should possess a Bachelor's degree and 3-5 years of relevant experience in fields like software/SaaS strategy or management consulting, along with proven skills in go-to-market strategies and sales effectiveness. The position offers a fully flexible remote work environment, with competitive compensation ranging from $146,000 to $218,000, excluding additional bonuses and benefits. Zendesk prides itself on inclusivity and equal opportunity employment, welcoming diverse candidates without discrimination.

Zendesk for Startups is looking for a startup partnerships manager to drive growth in the Bay Area by fostering relationships within the local startup ecosystem. This role entails developing strategic partnerships, improving marketing pipeline quality, and positioning Zendesk as a trusted partner among influential investors and founders. Candidates should have at least six years of experience in business development within the technology sector and an understanding of the Bay Area startup landscape. The role emphasizes independent and collaborative work in a field-based environment, requiring travel across the region to engage with key stakeholders. The expected outcomes include establishing Zendesk as the preferred customer experience provider in the Bay Area, enhancing revenue growth, and increasing pipeline quality within the local startup community.

The job description seeks a Director of Predictive Marketing Analytics with 9–12 years of experience to spearhead the company's predictive analytics initiatives. This leader will develop high-impact insights and predictive models that significantly influence marketing strategy and business growth while collaborating closely with marketing and business leaders. Key responsibilities include leading modeling projects, developing attribution models, and applying machine learning techniques for audience targeting. The ideal candidate should have a strong background in statistical modeling and excellent leadership skills, capable of communicating complex data insights clearly to non-technical partners. The role offers a hybrid work environment, and compensation ranges from $207,000 to $311,000, depending on experience and qualifications.

Zendesk is seeking a dedicated SMB Account Executive committed to driving growth and exceptional service in the SaaS market. The role involves acquiring new customers, managing relationships, and utilizing data insights to enhance sales strategies and customer satisfaction. Candidates should possess at least two years of B2B sales experience, strong presentation skills, and a track record of exceeding targets. The position offers an annual OTE range of $102,000.00-$154,000.00 with a hybrid work structure, emphasizing both collaboration in office and flexibility to work remotely. Zendesk promotes diversity and inclusion in hiring practices, ensuring equal opportunity for all applicants.

Zendesk is looking for an SMB Account Executive to join their mission of enhancing customer service globally through innovative software solutions. The role involves acquiring new customers, expanding existing accounts, and driving revenue growth by building strong relationships and understanding customer needs. Candidates should have a BA/BS degree, at least two years of B2B sales experience in the SaaS industry, and strong skills in negotiation and account management. The position offers a hybrid work model, requiring some in-office attendance, and the expected On Target Earnings (OTE) range is between $102,000 and $154,000. Zendesk emphasizes diversity and inclusion in its hiring practices and offers accommodations for applicants with disabilities.

The Associate Renewals Manager at Zendesk will be responsible for managing the contract renewal process for a strategic small to medium-sized business (SMB) portfolio with annual contract values exceeding $100K. This role emphasizes building strong relationships, leveraging data, and using product insights to achieve high renewal outcomes, requiring collaboration with Sales, Customer Success, and Revenue Operations. Key responsibilities include managing the renewal lifecycle, engaging customers, analyzing account data, supporting contract management, and maintaining CRM accuracy. The ideal candidate should have 0-2 years of relevant experience, strong communication skills, and an analytical mindset, as well as proficiency in Salesforce. The position offers a hybrid work model, competitive compensation of $44.23-$66.35 per hour plus potential bonuses, and is committed to diversity, equity, and inclusion in hiring practices.

Zendesk is looking for a GTM Content Architect and Content Strategist to join their Global Enablement team, emphasizing the need for strong project management and content strategy skills. The ideal candidate should have expertise in content governance and a solid understanding of effective learning frameworks, as well as the ability to innovate with AI-driven solutions. Responsibilities include leading content governance frameworks, collaborating with Go-to-Market teams, and supporting engagement initiatives. Candidates should possess 3-5+ years of experience in content management and a proactive approach to content strategies and governance. The position offers a salary range of $123,000 to $185,000 annually, with additional benefits and a hybrid work model.

The job description outlines a pivotal role in demand generation for North America, focusing on driving business impact through strategic multichannel campaigns. The ideal candidate should have strong communication, collaboration, and operational skills, along with a strategic mindset. Responsibilities include developing and executing integrated campaigns, managing day-to-day operations, analyzing campaign performance, and working closely with various teams to optimize lead generation and engagement. Preferred qualifications for the role include over five years of experience in demand generation, proficiency in data-driven marketing, and familiarity with tools such as Marketo and Salesforce. The position offers a hybrid work environment, a competitive salary ranging from $103,000 to $155,000, and a commitment to diversity and inclusion within the workplace.

Zendesk is seeking a support expert to provide top-notch customer support for its Premier customers, requiring a strong understanding of customer needs and technical solutions. The role involves taking ownership of customer issues, providing guidance on product use, and effectively communicating with both customers and internal teams. Candidates should have at least two years of experience as a Zendesk Administrator, knowledge of enterprise software, and technical skills in areas such as HTML, JavaScript, and APIs. The position offers a hybrid working model, requiring some in-office attendance, and comes with an annual salary range of $76,000 to $114,000, along with potential bonuses and benefits. Zendesk is committed to workplace diversity and inclusivity, emphasizing equal opportunity for all applicants.

Zendesk is seeking a detail-oriented and proactive Administrative Coordinator to support teams in their San Francisco office through managing calendars, travel logistics, and daily administrative tasks. The role requires strong organizational and communication skills, as well as the ability to collaborate effectively in a fast-paced environment. Candidates should have prior experience in an administrative role, proficiency in expense management systems, and the ability to handle multiple priorities. This hybrid position entails being in-office 2-3 days a week and offers growth opportunities within the company. Zendesk values diversity, equity, and inclusion, and aims to create a supportive work culture that enhances professional development.

The XDR Marketing Manager role bridges the gap between the Marketing and XDR teams, focusing on enhancing communication and campaign effectiveness. Responsibilities include managing the lifecycle of campaigns, aligning messaging with marketing goals, and collaborating with various teams to ensure smooth execution. The position also involves analyzing performance metrics and conducting A/B testing to refine strategies and improve engagement. The ideal candidate should have 3–5 years of experience in marketing or related fields, strong campaign metric knowledge, and excellent communication skills. This role offers a hybrid work model with a salary range of $103,000 to $155,000, complemented by potential bonuses and benefits.

The Senior Manager, Workforce & Service Performance at Zendesk is responsible for overseeing the Workforce Management and Quality Assurance lifecycle for a global multi-skill support organization. The role requires at least 8 years of professional experience, including expertise in forecasting, scheduling, and managing the performance of teams, with a focus on achieving key performance indicators. Key responsibilities include executing capacity plans, conducting scenario analyses, managing daily operations, and leading a high-performing team while partnering with cross-functional stakeholders. The position offers a hybrid or remote work model, flexible hours, and competitive compensation aligned with the candidate's experience and qualifications. Zendesk values diversity and inclusion and promotes transparency in its hiring processes, employing AI tools for candidate evaluation.

Zendesk is seeking a Sales Director to join their Bay Area Sales team, focusing on Enterprise accounts and aimed at transforming customer service through AI-driven solutions. The role involves leading a high-performing sales team, defining strategies for growth in critical markets, and building relationships with C-suite executives across various companies. Responsibilities include hiring and coaching the sales team, driving sales growth, navigating complex sales cycles, and analyzing market trends to boost customer experience (CX) and employee experience (EX) through innovative technologies. Candidates are expected to have significant software sales experience, particularly in the SaaS or AI sectors, along with a strong track record of meeting quotas and managing complex sales processes. Zendesk emphasizes a commitment to diversity and inclusion, offering flexible work arrangements while seeking to develop a workplace that reflects global diversity.

Zendesk is hiring a Senior Director for GTM Cadence & Insights to oversee revenue analytics, forecasting, and pipeline governance. This role emphasizes the importance of delivering standardized data and insights to improve GTM execution, partnering with various organizational leaders to enhance revenue processes. Responsibilities include managing forecasting dashboards, refining the forecasting cadence, defining pipeline health metrics, and championing AI-driven analytics. The ideal candidate should have over 12 years of experience in Sales Operations or related fields, deep expertise in forecasting and analytics, and a strong leadership background. The position offers a competitive salary range of $206,000 to $308,000, along with potential bonuses and benefits, while promoting diversity and inclusion in the workplace.

Zendesk is a leading customer experience (CX) platform that prioritizes customer success and aims to provide value from its solutions through its CX organization. The CX Programs team plays a crucial role in enhancing business efficiency and facilitating transformations while reporting to the Chief Customer Officer (CCO). Key responsibilities of the team include ensuring effective service delivery, enabling product adoption, and reinforcing delivery excellence across departments. The role requires over five years of experience in CX or similar fields, expertise in customer success strategies, and strong analytical skills to drive operational improvement. Zendesk values diversity and offers a hybrid working model, maintaining an inclusive environment for applicants and employees.

Zendesk is seeking an Enterprise Data Architect SME for their Enterprise & Solution Architecture team, aiming to build comprehensive digital data systems and platforms. The role involves providing strategic direction for data architecture, collaborating with various teams to implement effective data movement and transformation models, and ensuring accurate data delivery. Key responsibilities include contributing to multi-cloud architecture, leading master data management solutions, producing technical design artifacts, and utilizing various data tools for data processing. Candidates should have extensive experience in data architecture, MDM principles, ETL patterns, and data governance frameworks, with a preference for those familiar with enterprise data management and modern data practices. The role offers a hybrid work experience, blending remote flexibility with in-office collaboration, and includes a competitive salary range plus potential bonuses and benefits.

The Manager, Compensation COE is tasked with overseeing a global team of Compensation Analysts to design, implement, and manage compensation programs and initiatives. This role involves collaboration across various departments, including Total Rewards and the People Team, to ensure alignment of policies with company objectives and market best practices. Key responsibilities include leading complex compensation projects, creating operational tools, and managing global job architecture while ensuring compliance with employment regulations. The position requires a Bachelor's degree in a relevant field and considerable experience in human resources and compensation analysis, alongside skills in team leadership and data analysis. Zendesk promotes a hybrid working model and is committed to diversity and inclusion in the workplace, offering a competitive salary range and additional benefits.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

The Group Marketing Manager, Commercial and SMB, at Zendesk will be responsible for leading regional marketing initiatives that drive demand and customer engagement. This role involves developing localized campaigns that align with sales objectives, optimizing marketing performance through data-driven insights, and managing a high-performing team. Candidates should have over ten years of marketing experience, strong leadership skills, and expertise in multi-channel campaign execution. The position requires collaboration across various departments and the management of external partners to ensure successful campaign delivery. Additionally, the job offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.