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Zendesk is seeking a Senior Staff Data Engineer for a hybrid role, with candidates needing to reside near one of its hubs in San Francisco, Austin, or Madison. The position involves leading the design, development, and scaling of their enterprise data platform in a collaborative Agile environment, focusing on building reliable data services and analytics solutions. Candidates should possess over ten years of experience in data engineering and architecture, with specific expertise in cloud databases and data pipeline tools. The job entails managing large projects, improving processes, mentoring engineers, and collaborating across teams to translate business needs into technical solutions. Additionally, the role offers an annual salary range of $183,000 to $275,000, along with the flexibility of a hybrid work environment that supports both in-office and remote work.

Zendesk is seeking a Senior Software Engineer for its Email Infrastructure team, which plays a crucial role in maintaining the company's heavily used support product that processes over 1 billion emails monthly. The engineer will contribute to the development of a new Email Platform and ensure the reliability of the AWS-based email infrastructure. Responsibilities include monitoring systems for potential issues, contributing to code reviews, and collaborating with cross-functional teams. Candidates should have at least four years of software engineering experience, with expertise in DevOps, AWS, and coding in Golang or Ruby, among other qualifications. The position offers a hybrid work model, competitive salary range, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk, a leading Customer Experience and Support Platform, is seeking motivated individuals for a software sales position focused on engaging and qualifying prospects to drive sales growth. The role is centered on identifying business challenges and generating a sales pipeline through strategic prospecting, requiring close collaboration with internal stakeholders like sales and marketing teams. Candidates should have a minimum of two years of sales experience, possess strong communication skills, and preferably hold a Bachelor's degree. The compensation package includes an hourly On Target Earnings (OTE) range of $33.65-$50.00, with a hybrid work model allowing part-time remote work. Zendesk is committed to diversity and inclusion in hiring and provides reasonable accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Data Architect SME for their Enterprise & Solution Architecture team, aiming to build comprehensive digital data systems and platforms. The role involves providing strategic direction for data architecture, collaborating with various teams to implement effective data movement and transformation models, and ensuring accurate data delivery. Key responsibilities include contributing to multi-cloud architecture, leading master data management solutions, producing technical design artifacts, and utilizing various data tools for data processing. Candidates should have extensive experience in data architecture, MDM principles, ETL patterns, and data governance frameworks, with a preference for those familiar with enterprise data management and modern data practices. The role offers a hybrid work experience, blending remote flexibility with in-office collaboration, and includes a competitive salary range plus potential bonuses and benefits.

Zendesk is seeking a motivated individual to lead its collections operations, reporting to the Sr. Director of Revenue Operations. The role requires collaboration with various internal teams to enhance customer experiences while achieving company-wide goals. Candidates should have previous experience in collections, strong relationship management skills, and a proactive attitude toward problem-solving. Key responsibilities include monitoring accounts, managing relationships with clients, negotiating payment plans, analyzing collection data, and ensuring compliance with relevant regulations. The position offers a hybrid work environment and a competitive salary range, along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Staff Software Engineer to lead full-stack development for its IT Asset Management (ITAM) product, specifically focusing on Tasks and Approvals capabilities. The candidate will collaborate with cross-functional teams to enhance Zendesk’s Tasks and Approvals platform, ensuring it meets the needs of IT asset workflows through structured processes and integration. A hybrid work arrangement is required, and applicants must live near specific office locations in San Francisco, Austin, or Madison. Ideal candidates will have over seven years of experience in software engineering, proficiency in Ruby on Rails and front-end technologies, and strong technical leadership skills. The role offers a competitive salary range, a supportive work environment, and promotes diversity and inclusion within the workplace.

Zendesk is seeking an experienced software engineer to lead the ITAM Tasks & Approvals sub-team, focusing on designing scalable workflows and APIs, while mentoring fellow engineers and collaborating with product and design teams. The hybrid role requires candidates to be based near offices in San Francisco, Austin, or Madison and emphasizes technical execution, system design, and extending Zendesk's platform for ITAM needs. Applicants should have over seven years of experience, be proficient in Ruby on Rails, have a deep understanding of workflow models, and demonstrate strong technical leadership abilities. Preferred qualifications include familiarity with ITAM, compliance-heavy environments, and a background in cloud technologies like AWS and Kubernetes. The position offers a competitive salary range between $164,000 and $246,000, along with flexible work arrangements and a commitment to diversity and inclusion.

Zendesk is seeking a Backend Software Engineer to develop core Tasks and Approvals functionalities for their new IT Asset Management (ITAM) solution, collaborating with various teams to enhance enterprise workflow automation and compliance. This hybrid role requires candidates to live near company offices in San Francisco, Austin, or Madison, focusing on the establishment of scalable backend services that promote effective asset management. The ideal applicant should have over three years of software development experience, particularly with JavaScript, TypeScript, and Ruby on Rails, while also being skilled in integrating and designing backend systems. Preferred qualifications include familiarity with IT asset management and experience with observability tools and RESTful API design. Zendesk emphasizes a supportive work culture, offering competitive salaries and a commitment to diversity and inclusion.

Zendesk is looking for a Group Manager of Thought Leadership & Insights to enhance its market presence in customer service. This strategic role requires a leader with a background in research, storytelling, and AI innovation, capable of transforming complex data into impactful narratives. The responsibilities include leading first-party research initiatives, developing a cohesive thought leadership strategy, and managing a team of researchers and content strategists. The ideal candidate should possess over eight years of experience in insights and research, along with strong storytelling skills and familiarity with research methodologies. Zendesk values diversity and aims to create an inclusive workplace, offering a hybrid work model and equal employment opportunities.

The Global Real Estate and Workplace Experience Program Analyst is a pivotal role within the Global Workplace and Real Estate team, responsible for managing extensive programs across 25 offices to enhance workplace experiences and support organizational growth. This senior-level position focuses on developing and executing strategies related to workplace life cycle planning, real estate, employee engagement, and hybrid work models. Key responsibilities include collaborating with various stakeholders, managing vendor relationships, and utilizing data analytics to inform strategic decisions. Effective communication and change management are also essential as the analyst will craft communication strategies to engage diverse audiences. The role offers a competitive salary range of $91,000 - $137,000 and reflects Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Workplace Experience Operations Coordinator to join its growing Workplace Experience Team, focusing on ensuring smooth daily operations for employees. The ideal candidate should have strong organizational skills, excellent communication abilities, and a flexible, customer-focused mindset. Responsibilities include providing customer service, managing front desk operations, coordinating in-office events, and liaising with vendors, among other tasks. A minimum of two years in facilities or office coordination and proficiency in project management and computer skills are required. Zendesk emphasizes a supportive and inclusive workplace, encouraging applicants from diverse backgrounds to apply.

The Manager of Solution Architects will lead a team focused on pre-sales solution design and proposal delivery, managing resources and methods to meet departmental goals. Key responsibilities include mentoring the team, providing expert guidance on Amazon Connect, collaborating with sales and engineering teams, overseeing project delivery, and resolving complex technical challenges. Candidates should have over six years of experience, including two years in a leadership role, with strong knowledge of software implementation, cloud technologies, and exceptional communication skills. The position offers an annualized salary range of $170,000 to $254,000, with potential bonus and benefits, and allows for a hybrid work environment. Zendesk is committed to diversity and inclusion in its workplace and provides accommodations for applicants with disabilities.

Zendesk is looking for a visionary leader to become the Vice President of Platform (Product & Engineering) and guide the development of its Service Platform, focusing on customer-centric and AI-enhanced solutions. The role involves overseeing a talented team of software engineers and product managers in the Americas and Asia-Pacific, shaping platform strategy, and executing a roadmap that supports customer needs across their services. Key responsibilities include deepening customer relationships, leading AI transformation initiatives, and fostering partnerships for enhanced functionality. The ideal candidate should have over ten years of experience in software engineering and product management, familiarity with modern AI technologies, and a proven track record in managing high-performing teams. Additionally, the position offers a competitive salary ranging from $245,000 to $367,000, with hybrid work flexibility and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Director of Global Sales Development Strategy and Operations, a role that blends strategic advisory skills with operational execution in a complex global environment. This position will serve as a strategic partner to the Global VP of Sales Development, focusing on planning, performance insights, and AI-based innovations to optimize sales development efforts. Key responsibilities include leading global planning and execution, integrating AI tools, and collaborating with cross-functional teams to align strategies that enhance pipeline and revenue generation. Candidates should have over seven years of experience in sales or marketing operations within high-growth SaaS environments, strong analytical skills, and a good understanding of global market dynamics. The role supports a hybrid working model and offers a competitive salary range, highlighting Zendesk's commitment to inclusivity and diversity in the workplace.

Zendesk is seeking a Machine Learning Engineer II to join their AI/ML Platform team in San Francisco (hybrid role) to enhance their GenAI infrastructure, specifically focusing on Large Language Model (LLM) applications. The role entails designing and improving core components such as LLM Proxy, evaluation frameworks, and orchestration systems for AI agents, requiring hands-on development experience in ML systems. Candidates should have 2-4 years of experience, familiarity with LLMs, Python proficiency, and exposure to cloud environments like AWS or GCP. The position offers opportunities for project ownership, professional development, and collaboration within a passionate team committed to improving customer experience. Additionally, the salary range for this role is $110,000 to $166,000, with eligibility for bonuses and benefits, alongside an inclusive work culture that values diversity.

Zendesk is seeking a Director of AI and Automation to enhance the employee experience through AI-driven solutions and intelligent automation. This role involves defining and implementing a comprehensive AI and automation strategy that aligns with business goals, while also coaching a team in delivering automation and AI capabilities. Key responsibilities include managing operational tasks, promoting employee AI adoption, and establishing governance frameworks. Qualified candidates should have over 10 years of experience in IT or engineering, with a strong background in workflow automation and leadership skills. The role offers a hybrid work experience, competitive salary, and a commitment to diversity and inclusion within the workplace.

The Manager, Compensation COE is tasked with overseeing a global team of Compensation Analysts to design, implement, and manage compensation programs and initiatives. This role involves collaboration across various departments, including Total Rewards and the People Team, to ensure alignment of policies with company objectives and market best practices. Key responsibilities include leading complex compensation projects, creating operational tools, and managing global job architecture while ensuring compliance with employment regulations. The position requires a Bachelor's degree in a relevant field and considerable experience in human resources and compensation analysis, alongside skills in team leadership and data analysis. Zendesk promotes a hybrid working model and is committed to diversity and inclusion in the workplace, offering a competitive salary range and additional benefits.

Zendesk is looking for a data-driven and strategic Director of SMB Sales to lead their North America SMB Sales team, focusing on customer acquisition and growth in the SaaS market. This role involves developing region-specific strategies while coaching a team of Sales Managers and Account Executives to exceed targets. Key responsibilities include driving cross-functional collaboration, improving sales processes, and engaging with executive stakeholders to enhance customer experience. The ideal candidate should possess over ten years of B2B sales experience, particularly in SaaS, and demonstrate strong leadership, analytical, and communication skills. This position offers a competitive salary range and emphasizes a hybrid work model to encourage teamwork and collaboration while allowing remote flexibility.

Zendesk is seeking a GTM Enablement Video Editor to enhance its service platform, which is anchored in delivering effective customer solutions. This role involves collaborating with Program Managers to create impactful videos for learning and events, focusing on video storytelling. Candidates should possess expertise in video editing, particularly using Adobe Suite and motion graphic software like After Effects, along with an understanding of AI video tools. Additional desired skills include proficiency in videography, animation software, and some familiarity with JavaScript, and candidates should have strong communication skills. The position is based in Austin, TX, with an annual salary range of $148,000 to $222,000, emphasizing Zendesk's commitment to diversity and inclusion in hiring practices.

Zendesk is seeking a Director of HRIS who embodies qualities such as customer-centricity, problem-solving, and self-awareness to lead their global HRIS strategy. The role involves optimizing the Workday platform for a diverse team of over 6,000 employees, simplifying HR processes, and providing insights for decision-making. Key responsibilities include platform governance, team leadership, daily operations management, data quality assurance, and vendor relationship oversight. Ideal candidates should have over ten years of HRIS experience, including leadership in Workday for large organizations, strong project management skills, and familiarity with relevant modules and integrations. Zendesk promotes a hybrid work environment, emphasizing collaboration and inclusion while maintaining flexible remote work options.

Zendesk is seeking a Principal Product Manager to enhance its AI-powered employee service software. This role involves leading the development of functionalities that assist customers in designing and implementing processes within the platform, focusing on agent efficiency and process automation. The candidate will engage with customers, analyze data, and collaborate with teams to create a user-friendly product roadmap based on customer needs and market trends. Ideal candidates should have significant product management experience, strong prioritization skills, and a passion for developing exceptional user experiences. This position offers a hybrid work schedule, competitive salary, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Staff ML Engineer to lead the technical vision for its next generation of GenAI infrastructure and platforms, aiming to enhance customer experience for over 125,000 global brands. The role involves designing high-impact systems, mentoring engineers, and ensuring the effective delivery of AI-driven features across product teams. Key responsibilities include managing core systems related to Large Language Models (LLMs), establishing engineering standards, and coaching other engineers. Applicants should have over 10 years of experience in ML/AI engineering, with at least 3 years in leadership roles and expertise in designing complex distributed systems. Zendesk promotes a flexible hybrid work environment, valuing diversity and inclusiveness while offering competitive compensation packages that include the potential for bonuses and benefits.

Zendesk is seeking a Senior Product Designer for their Employee Services team to create intuitive and scalable experiences that enhance employee interactions and streamline workflows. The role entails designing solutions that simplify complexities, reduce friction, and clarify processes, with a strong emphasis on collaboration with product managers, engineers, and service operations teams. Ideal candidates should have over five years of experience in product design, particularly with enterprise SaaS platforms, and possess skills in interaction design, information architecture, and usability testing. The position offers a hybrid work model that combines on-site collaboration with remote flexibility, along with an annual salary ranging from $150,000 to $226,000. Zendesk is committed to fostering diversity and inclusion within the workplace and encourages applications from all qualified individuals.

Zendesk is launching the Scaled Customer Success Associate Program, aimed at recent graduates and early-career individuals, to help them build a foundation in customer success within the tech industry. The program features comprehensive onboarding to familiarize participants with Zendesk tools, including AI capabilities, and a blended learning approach that combines training with real-world customer interactions. Participants will engage with a variety of customers, provide tailored recommendations, collaborate across teams, and utilize data analytics to enhance customer experiences. The program emphasizes mentorship and global collaboration in a hybrid work environment based in Austin, TX. Overall, this initiative offers valuable hands-on experience in a dynamic setting, preparing individuals for successful careers in technology.

Zendesk is seeking a proactive and organized Executive Assistant to support senior leaders, focusing on enhancing operational efficiency and daily operations. Responsibilities include managing complex calendars, coordinating travel, and handling sensitive information with discretion. The ideal candidate should be detail-oriented, resourceful, and possess strong organizational skills while demonstrating a can-do attitude. The position requires 2–4 years of administrative experience, proficiency in Google Workspace, and flexibility to work with leaders across different U.S. time zones. Additionally, the role is hybrid, allowing for both in-office and remote work, and Zendesk emphasizes its commitment to diversity and inclusion in the workplace.

Zendesk, a leading Customer Experience and Support Platform, is seeking motivated individuals for a software sales role focused on hunting for new opportunities. The position involves engaging with potential clients, collaborating with internal teams, and generating a sales pipeline across various account sizes. Ideal candidates should possess a minimum of two years of experience in business development or sales, excellent communication skills, and familiarity with tools like Salesforce and Zoominfo. The compensation for this role ranges from $33.65 to $50.00 per hour, combining base and commission, with eligibility for bonuses and benefits. Zendesk emphasizes a hybrid work model that allows for both onsite collaboration and remote work, promoting diversity and providing equal employment opportunities.

The job role involves improving business pipeline for targeted accounts through collaboration with regional teams while employing an account-based marketing (ABM) strategy. Responsibilities include executing industry programs, creating specific marketing content, and ensuring effective messaging across product marketing and sales teams. The candidate will also collaborate with regional marketing to refine go-to-market strategies and utilize data-driven methods to measure and enhance the marketing performance. Qualifications require a minimum of four years in B2B SaaS marketing, strong communication skills, and experience in cross-team collaboration and establishing feedback loops for continuous improvement. The role offers a hybrid work model, competitive salary, and promotes diversity and inclusion within the workplace.

Zendesk is seeking a Senior Manager, Sales Acceleration to lead initiatives that enhance sales growth and operational efficiency through data analysis and strategy development. The role involves collaborating with cross-functional teams, assisting sales leaders with best practices, and participating in initiatives aimed at scaling the business. Candidates should have a bachelor’s degree, 3-5 years of relevant experience in software/SaaS strategy or management consulting, and demonstrate strong analytical and communication skills. The position offers a fully flexible remote work option, complemented by opportunities for in-person collaboration. The annualized salary range for this role is $146,000 to $218,000, with additional bonuses and benefits available.

Zendesk is seeking a Senior Web Marketing Manager responsible for enhancing their global web presence and driving digital marketing initiatives to support business growth. The role requires collaborating with various teams across marketing, technology, and design to create high-impact web experiences that engage customers and maintain brand consistency. Key responsibilities include managing the website's marketing strategy, optimizing content, and improving conversion rates, while using data to inform decisions. Ideal candidates should have 5-7 years of experience in web marketing within a B2B technology context, strong collaboration skills, and familiarity with analytics tools and content management systems. The position offers a competitive salary in the range of $140,000 to $210,000, with benefits and a flexible hybrid work environment.

The job description details the role of a Managed Services Consultant at Zendesk, which involves supporting enterprise customers by optimizing their use of Zendesk products and enhancing their customer service experience. Key responsibilities include managing a portfolio of customers, maintaining product expertise, providing proactive assistance, and collaborating on customer service policies. The ideal candidate should have a Bachelor's degree, over five years of consulting or customer success experience, and strong communication and interpersonal skills. Zendesk promotes a hybrid work environment that encourages in-person collaboration while providing flexibility for remote work. The company is committed to fostering diversity and inclusion in the workplace and offers competitive salaries and benefits for its employees.

The job position is for a Manager of Digital Renewals, responsible for leading a team that focuses on customer retention and contract renewals, particularly in the digital segment. Key responsibilities include team leadership, managing the renewal process, driving digital strategies, data analysis, cross-functional collaboration, process improvement, and escalation management. The ideal candidate should have over eight years of customer-facing SaaS experience, exceptional communication and negotiation skills, and proficiency with CRM platforms like Salesforce and Zendesk. The compensation for this role ranges from $149,000 to $223,000 annually, based on experience and location, and includes a hybrid work model that combines in-office and remote work. Zendesk is committed to diversity and inclusion, and encourages applicants from various backgrounds to apply while providing reasonable accommodations for individuals with disabilities.

Zendesk is looking for a strategically minded and data-driven Senior Treasury Analyst to enhance their global treasury team. This role involves optimizing cash flow, liquidity planning, and capital markets strategy using AI-powered tools and advanced data analytics. Responsibilities include developing capital allocation models, conducting market analysis, providing data-backed funding recommendations, and managing financial risks. Candidates should possess a strong finance or data analytics background, advanced Excel and programming skills, and excellent communication abilities. Zendesk offers a hybrid work environment, competitive salary range, and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Sales Manager to lead a high-performing Enterprise sales team with a strong focus on B2B sales and leadership to drive revenue growth. The ideal candidate should have a minimum of 10 years of experience in sales, including 5 years in management, and demonstrate success in achieving targets. Responsibilities include hiring and coaching team members, analyzing market trends, and providing strategic guidance to increase market share. The role emphasizes collaboration, innovative thinking, and building strong relationships with customers to adapt to their needs. Zendesk offers a competitive salary range of $257,000-$385,000, promotes diversity and inclusion, and provides flexibility in work arrangements.

The job description details the role of Manager - LATAM Renewals at Zendesk, focusing on leading a team that secures customer renewals while seeking growth opportunities. This position involves managing a remote team based in Mexico City and São Paulo, ensuring customer retention and subscription revenue growth across the LATAM region. Fluency in English, Spanish, and Portuguese is essential for effective communication, contract management, and negotiations. Key responsibilities include managing a book of business, coaching team members, overseeing the renewal process, and collaborating with cross-functional teams. The ideal candidate should have relevant experience in customer-facing SaaS roles, strong communication skills, and proficiency in CRM platforms.

Zendesk is looking for a Revenue Operations Analyst to support its NAMER Enterprise Sales team in managing commerce to cash processes. The ideal candidate should be organized, strategic, and able to thrive in a dynamic environment, with responsibilities including advising the sales team, guiding them through deal processes, and ensuring compliance with finance policies. The role requires at least two years of experience in a relevant field and proficiency in handling nonstandard deal structures and pricing models. While the position allows remote work, candidates must be present in the office part of the week for collaboration and connection. Zendesk promotes a diverse and inclusive workplace and offers a hybrid work model alongside competitive hourly rates and potential bonuses.

Zendesk is looking for a Senior Director of Global Payroll to lead their payroll operations team, which consists of over ten professionals across multiple regions. The role requires ensuring timely and compliant payroll processing for thousands of employees while enhancing operational efficiency and partnering with various departments like Finance and HR. Key responsibilities include overseeing payroll operations for over 20 entities, maintaining compliance with local laws, and enhancing payroll processes globally. Candidates should have at least 15 years of experience in global payroll leadership and expertise in payroll systems, alongside strong people management and communication skills. The position offers a hybrid work model and a competitive salary range in the U.S., emphasizing Zendesk's commitment to diversity and inclusion in the workplace.

The Senior Director of Customer Success at Zendesk is responsible for leading the strategic growth and execution of the Commercial segment by managing a high-performing team and fostering strong customer partnerships. The role includes defining a long-term vision for customer success, shaping customer experience strategies, and ensuring product adoption and customer satisfaction. Key responsibilities involve collaborating with various executive teams, mentoring customer success managers, and managing customer portfolios effectively. The ideal candidate should have over 12 years of relevant experience, with a strong background in customer success leadership, strategic ownership, and advanced communication skills. Additionally, the position offers a competitive salary range of $257,000 to $385,000, reflecting Zendesk's commitment to diversity and inclusion in the workplace.

The Customer Success Manager (CSM) role at Zendesk is focused on helping customers achieve business outcomes quickly through the company's solutions. CSMs engage across various levels of customer organizations to ensure they realize the value from Zendesk investments, which in turn supports Zendesk's growth. The CSM's mission involves delivering outcome-driven engagement throughout the customer journey, advocating for customer needs, and enhancing the overall customer experience. Key responsibilities include proactive management of customer health, driving product adoption, and collaborating closely with multiple internal teams. Candidates should have extensive experience in customer success roles, a strong understanding of software solutions, and the ability to foster relationships at all organizational levels.

Zendesk is seeking a Principal Product Manager to advance its AI analytics and reporting initiatives, emphasizing customer-centric service software. The role involves understanding customer needs, shaping the strategic direction of AI analytics, and collaborating with cross-functional teams to deliver impactful products. Candidates must have extensive experience in product management, analytical tools, and a strong ability to prioritize effectively while maintaining customer focus. The position offers a hybrid work environment with flexibility, requiring some in-office attendance. Additionally, Zendesk promotes workplace diversity and inclusion, ensuring equal opportunities for all applicants.

The AI Specialist, Customer Success role at Zendesk focuses on helping customers achieve business outcomes using advanced AI solutions. This position aims to maximize the value customers get from Zendesk’s Advanced AI Agents by driving AI adoption and collaborating across customer organizations. The responsibilities include proactive customer engagement, building strong relationships at all organizational levels, and removing obstacles to AI implementation. Candidates should have at least three years of experience in customer success or related fields and possess strong technical and interpersonal skills. The position offers a hybrid work experience and a competitive compensation package that includes a base salary and potential commissions or bonuses.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Quote to Cash - Salesforce CPQ Engineering Manager to optimize sales processes using innovative technology and AI. The role involves leading a multidisciplinary team, managing the customization and integration of the Salesforce CPQ platform, and implementing flexible pricing models that meet current market demands. Responsibilities include mentoring team members, enhancing sales productivity through AI, and collaborating with various business stakeholders to align CPQ solutions with the company's go-to-market strategy. Ideal candidates should have extensive experience in Salesforce CPQ and proven leadership skills in a dynamic environment, with a strong grasp of sales operations and AI integration. This position offers a hybrid working model, competitive salary, and benefits, while promoting inclusivity and diversity within the workplace.

Zendesk is seeking an Advocacy Manager to lead and develop its Advocacy team, focusing on fostering collaboration and growth while aligning with global KPIs. The role includes managing and coaching team members, addressing customer needs, expediting advanced issues, and driving service improvements through data analysis and feedback. Key responsibilities involve maintaining team performance, conducting coaching sessions, managing escalations, and collaborating with other departments to ensure optimal customer experience. Qualified candidates should have relevant supervisory experience, strong metrics-driven process skills, excellent communication abilities, and technical support background in a SaaS environment. The position offers a salary range of $83,000-$125,000 with hybrid work flexibility, promoting a diverse and inclusive workplace.

Zendesk is seeking a Product Marketing Manager to join their award-winning Product Marketing team, focusing on driving the company's Service narrative and go-to-market (GTM) initiatives. The role involves collaborating with various teams to establish effective messaging and strategic frameworks while conducting market research and enabling internal partners with clear communication materials. Candidates should have 4-6 years of experience in product marketing, preferably in software or SaaS, and possess strong storytelling and analytical skills. The company emphasizes a flexible work environment that combines in-person collaboration with remote work. Additionally, Zendesk is committed to diversity, equity, and inclusion in the workplace and offers reasonable accommodations for applicants with disabilities.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

Zendesk is seeking an experienced Customer Data Platform (CDP) Administrator to join its Global Marketing Operations team, providing an opportunity to grow in a fast-paced environment. The administrator will manage the CDP, ensuring data integration from various sources while enhancing customer experiences through personalized marketing. Key responsibilities include overseeing data integrations, maintaining user access, and collaborating with data teams to meet operational benchmarks. Candidates should possess hands-on experience with CDP management, SQL proficiency, and strong project management skills. The role offers a hybrid work model and a salary range of $116,000 to $174,000, with additional benefits and incentives.

Zendesk is looking for a Senior Executive Assistant to provide support to their Chief Marketing Officer (CMO) and two Senior Vice Presidents (SVPs), playing a crucial role in maintaining operations and team cohesion. Key responsibilities include managing calendars, travel arrangements, and expenses, while organizing team meetings and events to promote collaboration. The position requires strong organizational skills, the ability to prioritize, and the discretion to handle sensitive information, along with the capacity to mentor other Executive Assistants. Candidates should have over seven years of experience supporting senior executives in fast-paced environments, preferably in the tech or SaaS sectors, and be proficient in tools like Google Workspace. The role offers a hybrid work experience, encouraging both on-site collaboration and remote flexibility, and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a candidate for a role focused on leveraging Competitive Intelligence to enhance their service platform, which charges customers based on successful resolution of issues. This position combines aspects of product analysis, strategy, and marketing while requiring skills in research, data analysis, and operational support. Responsibilities include conducting research on competitors, providing training to sales teams, mentoring staff, and collaborating with cross-functional teams to integrate competitive insights into decision-making. Ideal candidates will have 5-7 years of experience in relevant fields, strong analytical abilities, and excellent presentation skills. The role is hybrid, facilitating both in-office teamwork and remote work flexibility, and Zendesk is committed to diversity and inclusion in its hiring process.

The company is looking for a strategic Director of HR Business Partnering to join their AI-focused customer service software company, reporting to the VP of HR Business Partnering for GTM and Sales. This role will be responsible for designing and executing global HR strategies to enhance organizational effectiveness and cultivate a high-performance culture across international markets. Ideal candidates should have extensive HR business partnering experience, particularly within executive sales teams, and demonstrate the ability to influence change at all organizational levels. Key responsibilities include overseeing global workforce strategy, driving organizational transformation, and implementing leadership development initiatives. This position offers a hybrid work model and a competitive salary range, emphasizing the company's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Product Marketing Manager to enhance its service business, particularly focusing on its online offerings. The role involves developing go-to-market strategies, crafting product narratives, and collaborating with various teams to support customer engagements and internal messaging efforts. Candidates should have 5-7 years of experience in product marketing, particularly in software and B2B contexts, along with strong storytelling and analytical skills. The position requires a proactive individual who can work independently in a dynamic environment and possesses a customer-first mentality. Zendesk promotes a hybrid work model and commits to fostering diversity and inclusivity in its workplace.

Zendesk is seeking a Senior Business Systems Analyst to collaborate with their Go-To-Market Operations and Professional Services teams, focusing on initiatives from discovery to implementation. The ideal candidate should have a strong background in Salesforce and experience in implementing SaaS solutions, with responsibilities that include managing projects on Salesforce.com, system documentation, and supporting the sales opportunity lifecycle. Candidates should possess a bachelor's degree, a Salesforce Administrator Certification, and at least five years of analyst experience, with expertise in enterprise solutions and tools like DataLoader and Salesforce CPQ. Preferred qualifications include advanced Salesforce certifications and familiarity with SaaS selling models and tools like Jira and Zuora Billing. The position offers a competitive salary range of $131,000 to $197,000, promoting diversity and providing flexible work arrangements.

The AI-first SaaS company is seeking a strategic Director of HR Business Partnering to lead global HR strategies and enhance organizational effectiveness. Reporting to the VP of HR Business Partnering for Product Development and IT, the role requires extensive experience in HR business partnering, particularly in supporting engineering and design teams. Key responsibilities include driving talent acquisition, leadership development, organizational transformation, and performance optimization, while collaborating with global HR teams to ensure compliance and cohesive strategies. The ideal candidate will have at least 15 years of progressive HR experience, with demonstrated skills in organizational design and analytics to inform decisions. This role offers a hybrid work model, and the expected salary range is $178,000 to $268,000, with additional benefits and incentives.

The job posting is for a Senior Financial Analyst in Marketing Finance & Strategy at Zendesk, where the key responsibilities include partnering with marketing teams, conducting financial modeling, and managing headcount forecasting for marketing cost centers. The candidate is expected to prepare financial summaries and reports, oversee marketing planning software, and facilitate decision-making through clear insights. Required qualifications include a Bachelor's degree in a relevant field and at least three years of professional experience, while preferred qualifications may include an MBA and experience with financial planning software. The annual salary for this position ranges from $92,000 to $138,000, with potential for bonuses and benefits. Zendesk promotes a hybrid work environment and is committed to diversity, inclusion, and accommodating applicants with disabilities.

The job opening is for a Strategic Sourcing Senior Analyst at Zendesk, Inc., where the main responsibilities include managing the sourcing process across various corporate services categories and supporting procurement efforts during mergers and acquisitions. Key tasks involve market research, supplier management, contract negotiations, and the execution of spend management projects to enhance efficiency and savings. The ideal candidate should possess quantitative skills, strong contract management capabilities, and the ability to thrive in a fast-paced environment. Desired qualifications include experience in project leadership, strategic thinking, and strong communication and influencing skills. The position offers a hybrid work model, competitive salary range, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The Senior Customer Success Manager (CSM) at Zendesk is primarily responsible for helping customers achieve business outcomes using Zendesk's innovative solutions. This role involves engagement across various organizational levels to ensure customers derive value from their Zendesk investments, enhancing both customer success and the company's growth. Key responsibilities include managing customer health, driving product adoption, and cultivating strong relationships with customers while advocating for their needs. The position requires at least 8 years of relevant experience, strong interpersonal skills, and the ability to manage multiple accounts effectively. The CSM role also offers a hybrid work environment with a competitive salary range and emphasizes inclusivity and diversity within the workplace.

Zendesk is looking for an Account Executive to enhance its mission of providing exceptional customer service through innovative SaaS products. The successful candidate should have a strong background in B2B sales, particularly in the SaaS industry, and be adept at building relationships with customers to drive growth. Key responsibilities include acquiring new commercial clients, nurturing existing relationships, and identifying opportunities for cross-selling products. The role requires strong communication and negotiation skills, as well as experience in managing complex sales cycles. Zendesk offers a hybrid work model and emphasizes a commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Marketing Manager, Global Campaigns, based in San Francisco, Seattle, or Austin, to lead integrated demand generation campaigns for their major events, AI Summit and Relate. The role involves collaborating with various teams, ensuring seamless execution from planning to post-event follow-up while managing multiple projects. The ideal candidate should have 3-5 years of marketing experience, strong content creation skills, and the ability to analyze audience data for effective targeting. Responsibilities include campaign execution, content development, cross-functional collaboration, performance tracking, and optimizing campaign effectiveness. Zendesk promotes a diverse and inclusive work environment and offers a hybrid work model, along with competitive compensation and benefits.

The Group Marketing Manager, Commercial and SMB, at Zendesk will be responsible for leading regional marketing initiatives that drive demand and customer engagement. This role involves developing localized campaigns that align with sales objectives, optimizing marketing performance through data-driven insights, and managing a high-performing team. Candidates should have over ten years of marketing experience, strong leadership skills, and expertise in multi-channel campaign execution. The position requires collaboration across various departments and the management of external partners to ensure successful campaign delivery. Additionally, the job offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The Director of Renewals is a senior role focused on managing the customer renewal process to maximize retention within a designated region. Responsibilities include leading a team, developing renewal strategies, negotiating contracts, analyzing data, and collaborating with other departments to meet revenue goals. The position requires over 12 years of experience, a proven record in SaaS or subscription businesses, and strong management skills, particularly in leading sizable teams. Performance indicators for success in this role include gross retention, on-time renewals, and customer satisfaction metrics. The role offers a hybrid work environment and a competitive salary range, reflecting Zendesk’s commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced Manager for its Asset Management & IT Infrastructure team, combining strategic oversight with hands-on execution across various IT functions. The role involves managing people and technologies, focusing on endpoint management, network infrastructure, and audiovisual technology for global office expansions. Emphasizing a collaborative work environment, the position aims to align technical operations with business objectives while fostering a positive team culture. Key responsibilities include leading a team, implementing IT solutions, maintaining a roadmap for services, and monitoring performance metrics. The position offers a competitive salary range of $123,000 to $185,000, supports hybrid work flexibility, and promotes a diverse and inclusive workplace.