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Zendesk is seeking a Senior Sales Engineer to lead how leading brands leverage its AI-powered CX and ES platform, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. Responsibilities include leading technical and business discovery, conducting AI readiness assessments, and designing tailored demos and proofs of value that demonstrate Zendesk's differentiated value. You will architect AI-driven CX and ES solutions, translating AI/ML capabilities into business-focused narratives for IT to the C-suite, own the end-to-end technical engagement through pilots, and ensure alignment with customer goals and compliance. The role requires 5+ years of presales or solutions consulting in SaaS or CX/enterprise software, deep AI knowledge (LLMs, NLP, automation), experience designing pilots/POCs, strong storytelling and communication skills, and willingness to travel. The position offers a US OTE of $226k–$338k (80/20 base/commission), a hybrid work model with part in-office attendance determined by the manager, and Zendesk’s commitment to equal opportunity, diversity, and accessibility, including AI-based screening and accommodations upon request.

Zendesk seeks a Hunter Account Executive to create and close durable net-new business for AI-driven CX solutions, with a clean handoff to post-sale teams and no ownership of installed-base expansion or post-sale outcomes. You will build qualified net-new pipeline through targeted outbound, inbound conversion, partner routes, and disciplined territory planning, and lead a repeatable prospecting-to-close process including discovery, qualification, value mapping, negotiation, contracting and close. You will translate customer priorities into a credible Zendesk platform and AI value proposition, align across executives and business functions, own commercial strategy within guardrails, and orchestrate cross-functional teams to improve win probability while maintaining accurate CRM data and risk visibility. Day one capabilities include genuine new-business orientation, consultative discovery, executive multi-threaded selling, strong commercial acumen, CRM discipline, and developing deeper Zendesk platform and AI fluency; you should have 8–12 years of relevant B2B SaaS experience with evidence of outcomes and complex deal ownership, with US OTE in the range of $320k–$480k (50/50 base/commission) and location-based adjustments. Zendesk is an equal-opportunity, inclusive employer with a hybrid work model; AI may be used to screen applications, and accommodations are available for applicants in accordance with law.

The Hunter AE at Zendesk is tasked with creating and closing durable net-new business, does not own installed-base expansion or post-sale outcomes, and follows a repeatable prospecting-to-close process that includes discovery, value mapping, business-case development, negotiation, and a clean handoff to the post-sale team. They translate customer priorities into a credible Zendesk AI platform value proposition, build executive alignment across business, technology, security, finance, procurement and the economic buying committee, and orchestrate cross-functional teams to improve win probability while maintaining accurate CRM data and early risk visibility. Day one expectations include a genuine new-business orientation with targeted prospecting, consultative discovery to surface problems and outcomes, multi-threaded executive selling, strong commercial acumen, and disciplined CRM/forecasting. Qualifications typically require 8–12 years in complex B2B SaaS new-business selling with demonstrated outcomes, prospecting discipline, executive engagement, and credible discussion of AI/platform value, with no specific degree required if equivalent experience exists. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), a hybrid work model with AI-screening disclosures, and Zendesk’s commitment to equal opportunity and accommodations, all while focusing on moving customers from service challenges to decision-ready change and mobilizing a buying committee without overselling.

The Financial Analyst, GTM Finance & Strategy at Zendesk partners with CX and cross-functional teams to advise on strategy, monitor costs, and communicate financial developments, using financial modeling and analytics to deepen understanding of the Customer Success organization and identify value opportunities. Key responsibilities include managing headcount forecasting for CX cost centers, preparing clear financial summaries and presentations, performing month-end close and management reporting, and serving as the Finance & Strategy point of contact for purchase and hiring requisitions, while driving process improvements and ad hoc analyses. Required qualifications include strong financial modeling skills with advanced Excel and Google Sheets, excellent time management, proactive ownership, critical thinking, effective communication with executives, and a bachelor’s degree with at least one year of finance-related experience. Preferred qualifications include experience with planning software (Adaptive) and familiarity with SQL or other data analysis tools. The role is hybrid with in-office expectations and a US base salary range of $75,000 to $113,000, potentially with bonus and benefits; Zendesk is an equal opportunity employer, notes AI screening, and offers accommodations for applicants with disabilities.

The Director, Contact Center Platform Architecture at Zendesk leads a globally distributed, hands-on solutions architecture team focused on customer experience, cloud contact centers, and AI, while engaging with enterprise customers and executives. You'll grow and coach the team, set technical direction across AWS, Amazon Connect, Zendesk, and enterprise systems, and ensure security, reliability, integration, and maintainability, while staying involved in important customer opportunities, prototypes, and proofs of concept. You will lead customer engagements, explain architecture and trade-offs to executives and technical teams, and represent the team in executive meetings, customer engagements, industry events, and analyst briefings, while collaborating with Sales, Product, Engineering, Customer Success, Services, Partner and Marketing. Requirements include 10+ years in solutions architecture or equivalent, 5+ years managing and developing technical, customer-facing professionals, 5+ years in contact-centre technologies, hands-on AWS and Amazon Connect experience, and a track record designing enterprise CCaaS solutions and presenting to senior or C-level audiences. Preferred qualifications include leading globally distributed teams, AWS Solutions Architect or Amazon Connect certifications, CCaaS migrations, familiarity with SIP/WebRTC/APIs and event-driven architectures, experience with contact-centre AI/automation/workforce management, and coding for prototypes; the posting notes a US OTE range of $317,000–$475,000 with a 70/30 base/commission split, plus hybrid work, equal opportunity employment, and accommodations policies.

Zendesk is transforming customer experience and employee services with a unified AI-powered Resolution Platform, aiming to replace outdated contact center solutions and serving thousands of brands worldwide. As a Senior Sales Engineer, you’ll be a trusted advisor who leads technical and business discovery, AI readiness assessments, and tailored demos, while crafting AI-driven CX/ES solutions and owning the end-to-end technical engagement through the sales cycle. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms, collaborate cross-functionally to align customer needs with the product roadmap, and measure ROI with Zendesk analytics to drive AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, knowledge of web/scripting, experience delivering pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/BI, and strong storytelling and communication skills; bachelor’s degree (advanced degree a plus); willingness to travel. The US OTE is $226k-$338k (80/20 base/commission), with a hybrid in-office/remote arrangement; Zendesk emphasizes fairness, inclusion, and potential AI screening, and provides accommodations for applicants with disabilities.

The Hunter AE at Zendesk creates and closes durable net-new business through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, and a clean handoff to the post-sale team, and the role does not own installed-base expansion or post-sale outcomes. You’ll build and maintain qualified net-new pipeline to meet quota, lead a repeatable prospecting-to-close process, translate customer priorities into Zendesk’s platform and AI value, align with executives and multiple stakeholders, and orchestrate cross-functional teams while keeping CRM data accurate. Day one expectations include genuine new-business orientation, targeted discovery and multi-threaded selling to diverse stakeholders, strong commercial acumen for ROI narratives and deal economics, and strong CRM/forecast discipline, with deeper Zendesk platform and AI fluency developable over time. The role differentiates by shaping the customer’s problem, creating demand, and closing large, complex net-new deals with executive access and solid business-case construction; the US OTE ranges from $230,000 to $344,000 with a 50/50 base/commission mix, with potential bonuses or benefits depending on location and capabilities. Zendesk emphasizes an inclusive, hybrid-work culture, notes AI may be used to screen applicants, and is an AA/EEO/Veterans/Disabled employer that provides accommodations for applicants with disabilities.

Zendesk is hiring a Product Marketing Manager to drive the Employee Service business, defining go-to-market strategies and collaborating with product, marketing, and sales leadership. The role requires deep understanding of the ESM/ITSM market, crafting compelling messaging, leading cross-functional initiatives, developing launch assets, enabling GTM teams, and supporting deals as a subject-matter expert. Requirements include 10+ years in B2B SaaS product marketing, direct ITSM/ESM experience, exceptional storytelling, strong analytics, comfort with AI tools, executive presence, and the ability to work independently in a startup-like environment. The US base salary range is $153,000 to $229,000, with potential bonus or incentives, and final offers depend on capabilities and location. Zendesk emphasizes an inclusive culture with a hybrid work model, AI screening guidelines, equal opportunity, and accommodations for applicants with disabilities.

Zendesk is seeking a strategic, hands-on Senior HR Business Partner to support the Product Development organization by shaping people strategies, translating business priorities into practical plans, and helping teams build great products. You will partner with senior Product Development leaders on organizational design, workforce and talent planning, team effectiveness, and change across a distributed product organization; coach leaders; use people data and employee feedback to diagnose root causes and propose actionable actions; lead complex talent conversations and collaborate with Talent Acquisition, Total Rewards, People Ops, L&D, Employee Relations, and Legal to deliver scalable people solutions; and foster inclusive, accountable cultures while guiding change management. Requirements include 8+ years in HRBP/People Partner roles (3+ years supporting senior leaders in tech or SaaS), experience with Product/Engineering/Design/Data teams, strong business acumen, expertise in organizational design, talent reviews, performance cycles, and workforce planning, plus the ability to use qualitative and quantitative insights with sound judgment; a collaborative, empathetic approach and comfort with AI-enabled tools. Preferred qualifications include experience supporting Product Development teams, global/distributed environments, and enterprise-wide people programs during significant organizational change, plus a Bachelor’s degree in HR, Business, Organizational Psychology, or related field. The US base salary range is $157,000–$235,000 with potential for bonus and benefits; Zendesk offers a hybrid work model, a commitment to diversity, equity, and inclusion, and accommodations for applicants with disabilities, with information on EEO rights available for US-based candidates.

Zendesk is seeking a Bay Area–focused Commercial Account Executive to drive AI-powered customer experience solutions, grow the commercial base, and help organizations modernize CX at scale. The role covers full-cycle sales from prospecting to close, nurturing relationships for retention, expanding footprint through cross-sell/upsell, leveraging data and AI adoption to deliver measurable ROI, and maintaining a healthy pipeline with executive-level stakeholder engagement. Required qualifications include a BA/BS or equivalent, 3+ years in B2B SaaS/AI sales with a track record of hitting targets, experience navigating complex sales and renewals, ability to sell to VP/C-level executives, and familiarity with Salesforce, Outreach, and Clari, plus willingness to travel across the Bay Area. Compensation features an on-target earnings range of $230k–$344k (50/50 base/commission), with potential bonuses, and a hybrid work model requiring some in-office time. Zendesk emphasizes equal opportunity and inclusivity, notes that AI screening may be used in hiring, and provides accommodations for applicants with disabilities, supporting a flexible hybrid approach across its global offices.

The CX Strategy & Operations Team at Zendesk accelerates customer value, adoption, and retention by enabling the Customer Success organization to operate with consistency at global scale through tooling, automation, processes, and enablement to deliver best-in-class customer experience. The CX Operations Manager will support Zendesk’s Professional Services by owning the Certinia platform’s strategy and day-to-day effectiveness, partnering with IT on configuration, integrations, releases, and issue resolution, and building analytics and forecasting to help PS leaders understand revenue, performance, and drivers of change. Responsibilities include defining the platform roadmap, performing light administration, improving PS processes like project setup, resource planning, time/expense capture, and revenue visibility, coordinating testing and release communications, and leading adoption of AI-enabled delivery capabilities and scalable automation. The role requires 7+ years in operations or analytics, experience with SaaS platforms (Certinia/FinancialForce or similar) and ability to translate business processes into system requirements, plus strong skills in forecasting, revenue analysis, dashboards/reports, SQL, and cross-team influence. Zendesk offers a hybrid work model, equal opportunity employment, AI-screen disclosure, and a US base salary range of $116,000-$174,000 with potential bonuses/benefits, along with accommodations for disabilities.

Zendesk is hiring a Vice President, Total Rewards to lead global compensation, benefits, accommodations and HR compliance, defining a holistic total rewards strategy and modernizing delivery with analytics, automation and AI while briefing executive leadership and the Board as needed. The role serves as the enterprise owner of Total Rewards standards, responsible for global policy, program design, compliance posture, and a scalable roadmap, and acts as an executive advisor on people risk, pay strategy, and program impact with board-facing materials. Key duties include designing competitive compensation, equity and benefits programs (base, variable, sales comp), partnering with executives on executive compensation, and driving AI-enabled automation to surface pay equity insights, model scenario impacts, and simplify operations. Requirements include 12+ years of HR experience with deep Total Rewards and executive compensation, 7+ years in senior/global leadership, global SaaS/technology experience, proficiency with HR analytics and automation, and strong cross-functional collaboration and board communication; preferred experience with SaaS/AI, Workday, and global equity or sales compensation programs, along with AI literacy and governance capabilities. The US base salary ranges $283,000–$425,000 with potential bonus/benefits; Zendesk promotes hybrid work, diversity and inclusion, and informs applicants that AI or automated decision systems may screen applications, while accommodations are available for applicants with disabilities.

The AI Success Strategist at Zendesk leads end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to launch AI initiatives strongly and scale them predictably. The role’s mission is to accelerate time-to-value by driving adoption and operational excellence for Zendesk AI solutions, owning multi-year roadmaps and orchestrating cross-functional delivery to improve renewals, growth, and measurable business impact. Responsibilities include owning AI roadmap design and execution, serving as the design authority for deployments, coordinating cross-functional teams, partnering with executives on long-term AI strategy, maintaining mutual AI roadmaps, and driving data-driven adoption metrics and responsible AI practices. Qualifications include 10+ years in customer success/experience, 2+ years in AI-related roles, enterprise SaaS GTM experience in relevant roles, experience with adoption analytics, a bachelor’s degree (advanced degrees and AI strategy/project mgmt certs preferred), and AI domain knowledge as a plus. Compensation is US OTE $185k–$277k with a 70/30 base/commission mix (bonus/benefits possible); Zendesk supports hybrid work, is an equal opportunity employer, and may screen applicants with AI systems while providing accommodations.

Zendesk seeks a strategic Chief of Staff to partner with the Chief People Officer and translate priorities into a clear People strategy, portfolio, operating rhythm, and communications. The role leads portfolio management across People initiatives, budgets with Finance, board and executive materials, leadership offsites, all-hands planning, and high-priority confidential projects for the CPO. Basic qualifications include 10+ years in business strategy, operations, or related fields, 4+ years partnering with C-suite in a Chief of Staff or equivalent role, experience with budgeting and forecasting, strong executive communication, the ability to influence without formal authority, and comfort using AI-enabled planning tools. Preferred qualifications include experience supporting a CHRO in global technology or SaaS, in large multi-region organizations undergoing growth or transformation, and familiarity with planning, analytics, and portfolio management tools to improve transparency and decision making. The role offers a US base salary range of 185,000 to 277,000 dollars plus potential bonus and benefits, with Zendesk’s hybrid work model, commitment to diversity, equity, and inclusion, and information on AI screening and accommodations for applicants.

Zendesk is seeking a Senior Platform Architect for its Contact Center Center of Excellence to design scalable, integrated customer service solutions using Zendesk, Amazon Connect, and AWS. Key responsibilities include architecting and optimizing CC solutions, defining long-term technical strategy, mentoring presales, driving AI/automation innovation, ensuring security and compliance, supporting pre-sales activities, producing technical documentation, and engaging with vendors and partners. Qualifications include a minimum of 10 years in sales engineering (at least 5 in contact center technologies), strong experience with CRM, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), and preferred Python/NodeJS; demonstrated leadership and strong communication and problem-solving skills. Preferred credentials include Zendesk certifications and AWS Certified Solutions Architect, plus omnichannel CC experience, workforce engagement management, analytics, and Agile/DevOps experience; US OTE $200,000–$300,000 with 80/20 base/commission and potential bonuses. Zendesk is an equal opportunity employer that supports hybrid work, informs applicants about AI screening, is committed to diversity and inclusion, and provides accommodations for disabilities upon request.

Zendesk is seeking a Senior Director to lead the global AI Services Consulting function, setting strategy and guiding senior leaders to deliver fast, measurable customer outcomes from Zendesk AI. You will own the global strategy and operating model, establish portfolio strategy, governance, and delivery standards, ensure staffing for the work ahead, and partner with Sales, Customer Success, Product, Engineering, and executives to translate insights into roadmaps and scalable growth. Your overarching objective is to build a high-performing organization at global scale, define outcomes and performance metrics, and create a repeatable go-to-customer motion aligning cross-functional teams on roadmaps, packaging, and investment priority. Qualifications include 12+ years in professional services or related enterprise SaaS roles, 8+ years of leadership, senior-level go-to-market and operating-model expertise, strong AI/product fluency, and a Bachelor's degree (advanced degree preferred) with proven executive influence and delivery performance. The role offers a US OTE of $270k-$406k (80/20 base/commission), potential bonuses, a hybrid work arrangement with partial in-office requirements, and Zendesk’s commitment to diversity and accommodations, including AI screening in the application process.

The Finance & Strategy team advises C-level decision makers, and the Senior Finance Manager will influence relationships with Product & Engineering to scale the product roadmap through high-precision forecasting and financial modeling. Responsibilities include serving as the lead partner to Product Development, conducting financial modeling for product launches (TAM/SOM, ARR targets, COGS, and Opex), performing analyses to drive value and strategic recommendations, and delivering timely KPI and forecast reporting. Minimum requirements include 10+ years in technology/finance/consulting fields, advanced financial modeling skills in Excel/Google, strong analytical and communication abilities, and experience with planning tools and systems such as Adaptive or Hyperion. The US base salary range is $146,000–$220,000, with potential bonus and benefits; the posted figure reflects base pay only, and actual offers depend on experience and location. Zendesk emphasizes a fulfilling, inclusive culture with hybrid work options, is an equal opportunity employer, and may use AI screening for applications in line with company guidelines and applicable law, with accommodations available for applicants.

The role is an AI Sales Specialist (quota-carrying overlay) working with Zendesk’s Core Account Exec team to drive growth and adoption of the AI product suite in the EMC segment across the AMER region, through prospecting, product demos, and deal closure. Responsibilities include owning sales quotas within a defined Zendesk territory, collaborating with Core AEs on revenue strategies for existing and new accounts, engaging customers with a value-based selling approach, leading AI proof-of-concept projects, partnering with the AI Success team to identify expansion and cross-sell opportunities, assisting with commercial modeling to maximize ARR, and maintaining a willingness to travel as needed. You’ll act as an AI sales enablement expert, ensuring updates, plays, and market insights are communicated to assigned Core AEs to support prospecting and qualification. The role requires strong people and collaboration skills, the ability to build long-term relationships with sales teams and leadership, and the capability to craft and present tailored AI demos that showcase practical AI applications in contact centers. Compensation includes a US annualized OTE of $282,000–$422,000 (60/40 base/commission) with potential bonuses and benefits; Zendesk promotes a hybrid, inclusive workplace and is an equal opportunity employer that provides accommodations for applicants with disabilities.

The role is Head of Americas Technical Architecture for Zendesk Professional Services in Austin (hybrid), responsible for leading a team that designs, implements, and scales Zendesk solutions for enterprise customers and drives AI-enabled delivery and measurable business value. Key responsibilities include hiring and developing the Americas team, overseeing scoping and advisory engagements, managing portfolio delivery health and risks, building cross-functional alignment, and partnering with Product to shape capability and roadmap while advancing responsible AI practices and repeatable patterns. Basic qualifications include 8+ years in technical or solutions architecture or a related enterprise SaaS field, 3+ years of people management with distributed teams, experience delivering complex customer SaaS implementations, and strong analytical and stakeholder communication skills, with a bachelor’s degree or equivalent. Preferred qualifications include strong knowledge of Zendesk products and APIs, experience establishing architecture governance and reusable patterns, practical understanding of generative AI and AI-enabled workflows, and advanced degrees or relevant certifications. Compensation includes a US annualized OTE range of $166,000–$250,000 with a base/commission mix of 87/13, potential bonus or incentives, and Zendesk’s emphasis on hybrid work, diversity and inclusion, equal opportunity, and accommodations for applicants with disabilities.

The position is a global, senior leadership role at Zendesk to define the future of AI-powered customer experience, building an AI-orchestrated support model that blends automation, expert human help, knowledge operations, and premium services to turn every interaction into intelligence and value. You will own and evolve the AI-powered support across channels, establishing escalation strategies, governance to mitigate hallucinations, and feedback loops that drive improvements to AI, workflows, and knowledge using predictive analytics. You will lead a 300+ person global Technical Support & Escalations organization, shifting from volume-based support to complex, specialist-led resolution, while creating AI-assisted quality frameworks and segment-calibrated service models. You will also own the Premier Support P&L and monetized premium business, defining differentiated offerings, pricing, and operating models, and linking premium support to adoption, retention, and customer ROI in collaboration with Sales, Renewals, and Finance. The role requires 20+ years of enterprise SaaS/tech leadership with global transformation and AI-powered support experience, a cross-functional, influence-without-authority leadership style, a hybrid work arrangement, a US salary range of $289k-$433k plus incentives, and a commitment to fairness, inclusion, and accommodations with an invitation to apply.

The Services Consultant at Zendesk leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and acting as a Zendesk contact center expert to provide recommendations for high-profile clients. Responsibilities include designing and documenting solutions through Technical Design Documents, configuring services and deploying resources in customer AWS accounts using tools like Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, and S3, and collaborating with cross-functional teams for development, testing, and go-live, along with client training and handovers. The role requires 3+ years of customer-facing technical support or consulting, hands-on experience building and migrating complex cloud-based solutions, AWS environment experience with deployment automation, and strong programming skills (AWS Lambda and Python) for integrating contact center solutions. Zendesk emphasizes a strong global culture with competitive pay and benefits, a hybrid/remote-friendly work model, and commitments to diversity, inclusion, social impact, and a welcoming workplace. The US base salary ranges from $137,000 to $205,000 and may include bonuses or incentives; AI screening may be used in applying for the role, and Zendesk is an equal opportunity employer that provides accommodations for disabilities and veterans.

Zendesk is hiring for a pure hunting Business Development/Sales role in North America aimed at identifying, qualifying, and building a significant pipeline across SMB, Commercial, and Enterprise accounts, in collaboration with sales, product, and marketing teams. Key responsibilities include engaging with prospects to understand challenges, generating high-value outbound content and messaging, researching companies (10K/10Q, investor presentations, news), and managing a pipeline with a focus on delivering a superior customer experience. Requirements include 2+ years of sales/BD experience across SMB to Enterprise, a competitive self-starter mindset, excellent communication and interpersonal skills, and proficiency in Salesforce, Zoominfo, Outreach, 6sense, with a bachelor’s degree preferred. Compensation consists of a US hourly OTE range of $36.54-$54.81 with a 70/30 base/commission split, with potential bonuses or benefits, and final offers determined by location and experience; the posted range reflects base pay, not including incentives. The role uses a hybrid work model with some onsite time, and Zendesk emphasizes its mission to redefine customer experience through AI, a diverse and inclusive culture, equal opportunity employment, and accommodations for applicants with disabilities, including AI screening per policy.

Zendesk is offering a nine-week, full-time summer internship in Global Revenue Operations (RevOps) with a hybrid, largely onsite schedule in Madison, WI, starting in early June and requiring about 40 hours per week, plus a dedicated mentor. The role emphasizes internal process improvements and AI-driven optimizations to enhance product monetization, pricing strategies, operational efficiency, and auditability across transactions, with substantial on-site collaboration to foster growth. Key responsibilities include implementing RevOps process improvements and automation (including AI-driven), integrating legacy customers from mergers and acquisitions, performing UAT in commerce-to-cash systems, documenting workflows, conducting data extracts, and learning systems like Stripe, Zuora, Salesforce, CPQ, and Zendesk Support. Requirements are active enrollment in a relevant degree program, strong G-Suite/Zoom skills, preferred familiarity with Salesforce/Zuora, US work authorization, and preferably residing in or near Madison, WI; compensation ranges from $26.44 to $39.90 per hour, with potential bonus/benefits, and a hybrid schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI screening, and offers accommodations for applicants with disabilities.

This is a ten-week, full-time Financial Analysis & Strategy Intern role at Zendesk, running from June 7, 2027 to August 6, 2027, designed to inform and guide C-level decisions through forecasting and analysis. Key responsibilities include analyzing financial results, building and maintaining financial models, managing budgets, implementing process improvements, and delivering high-precision forecasts and P&L reporting to support cross-functional alignment and executive decision-making. Requirements include currently pursuing a bachelor’s degree with planned Spring 2028 graduation in Finance/Accounting/Economics/Business or a technical field, experience with modeling and data, strong Excel/GSuite skills, familiarity with ChatGPT and other LLM tools, and a positive, AI-forward, team-oriented mindset with strong problem-solving abilities. Compensation is an hourly base rate ranging from $31.25 to $61.00 in the US, with potential bonuses or benefits, and a hybrid work arrangement with some in-office days as determined by the hiring manager. Zendesk emphasizes diversity, inclusion, and accessibility, notes that AI screening may be used in applications, and offers accommodations on request.

The role is Senior Staff Engineer on Zendesk's Enterprise Data & Analytics team, leading the architecture and engineering of an AI-ready enterprise semantic data platform that unifies analytics, applications, and AI on trusted foundational data models. You will define the enterprise semantic architecture (metrics, dimensions, entities, relationships, grain, time semantics, and business context), establish reusable semantic contracts, evaluate long-term platform options (Snowflake Semantic Views, dbt Semantic Layer/MetricFlow, Cube), design metadata-driven capabilities, and guide conversational analytics and golden datasets while leading multi-team initiatives from PoC to production. You will mentor engineers, influence build-versus-buy decisions, and treat the platform as an internal product to improve adoption, documentation, onboarding, and migration from duplicate implementations. Basic qualifications include 10+ years in data engineering/architecture with at least 3+ years hands-on semantic layer experience, deep expertise with Snowflake/Databricks and dbt, strong SQL and programming skills, and excellent communication for collaboration across executives, architects, engineers, analysts, data scientists, and business stakeholders. Preferred experience includes Snowflake Semantic Views, dbt MetricFlow, Cube, LookML/Looker, or similar semantic platforms, plus familiarity with text-to-SQL, agent evaluation, deterministic vs probabilistic metric boundaries, and evaluating vendors or open-source platforms for adoption roadmaps; the data stack includes Snowflake, Kafka, Tableau/Looker, AWS, Kubernetes, Terraform, and CI/CD tooling, with a US base salary range of $200k–$300k and potential bonuses, while Zendesk supports hybrid work, diversity and inclusion, and reasonable accommodations.

Zendesk is seeking a Senior Sales Engineer who operates at the intersection of enterprise software strategy, hands-on architecture, and AI automation, acting as a strategic advisor to both the C-suite and engineering leadership. Responsibilities include designing and operationalizing agentic AI workflows, leading deep technical discovery and AI readiness assessments, building scalable accelerators and API components for global deployment, owning the technical sales lifecycle, and aligning product strategy with field feedback. Required qualifications include a BS in a quantitative field, 5+ years in technical presales/solution engineering or system architecture roles, fluency with modern web/scripting tech and cloud architectures, AI/ML knowledge (LLMs, prompt engineering, RAG), enterprise infrastructure/domain knowledge, 30–50% travel, and a Master’s or professional certifications being a plus. The US OTE range is $226k–$338k with an 80/20 base/commission split, with potential bonuses, and a hybrid work model requiring some in-office time as determined by the hiring manager. Zendesk emphasizes customer obsession, collaboration, and inclusion, notes that AI or automated decision systems may screen applicants, and remains an AA/EEO/Veterans/Disabled employer that provides accommodations for applicants with disabilities.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations team and is responsible for building and scaling the systems, processes, and operating rhythm that enable Marketing to move quickly, deliver quality work, and produce measurable impact across funnel operations, campaign execution, journey orchestration, marketing technology, and process optimization. It includes leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes (intake through Sales handoff and feedback loops), and setting strategy and governance for the marketing technology ecosystem while partnering with Marketing, Sales/Revenue Ops, Product, Engineering, Finance, and regional teams. The role emphasizes thoughtful use of automation and AI to speed campaigns, improve efficiency and decision quality, and enable stakeholder self-service, while establishing performance visibility for funnel health, data integrity, and time-to-value, and translating complex topics into clear recommendations for senior leaders. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops, proven experience owning marketing automation and CRM ecosystems, leading funnel management, campaign operations, lifecycle/or journey orchestration, cross-functional operating model improvements, and familiarity with platforms such as Salesforce, Marketo, analytics/BI, data enrichment, workflow tools, and AI tools; B2B SaaS experience is preferred. Compensation includes a US base salary range of $220,000-$330,000 with potential bonus or incentives; Zendesk highlights an inclusive, hybrid workplace, equal opportunity employment, and accommodations, and notes that AI screening may be used in the hiring process.

This is a senior individual-contributor role on Zendesk’s Marketing Strategy & Operations team responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, operations, performance management, and cross-functional work. You’ll partner with Marketing leaders to set annual and quarterly priorities, lead planning, forecasting, budget/resource discussions, pipeline pacing, and executive reviews, and define ownership, decision rights, risks, dependencies, and communication cadences for cross-functional initiatives. You’ll develop operating frameworks, templates, playbooks, and mechanisms to improve prioritization, accountability, visibility, and execution quality; analyze performance to surface trade-offs and recommendations; and coordinate with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams. The role requires 8+ years in marketing strategy/operations or related fields, strong analytical and financial modeling skills, ability to connect marketing activity to pipeline and revenue, experience building executive-ready narratives, and a collaboration-focused, low-ego style; B2B SaaS or complex global marketing experience is preferred. Compensation includes a US base range of $134k-$200k (potential bonus/benefits), and Zendesk emphasizes a hybrid, inclusive culture with AI screening disclosures and accommodations for applicants with disabilities.

Zendesk is hiring an AI-savvy SMB Account Executive to grow the SMB base through cross-sell, up-sell, and new acquisitions, using AI-informed insights to accelerate revenue and deepen customer relationships. You will manage complex, consultative sales cycles, co-create AI transformation roadmaps with measurable KPIs, articulate data-backed ROI, and maintain a robust Salesforce pipeline with forecasts while collaborating with Solutions Engineers and cross-functional teams. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing using AI-assisted methods, excellent organizational skills, and a BA/BS with willingness to travel. The role supports a hybrid work model, emphasizes a customer-centric, inclusive culture, and commits to fairness, DEI, and accommodations for applicants; AI screening of applications may be used where appropriate and lawful. The US annualized OTE ranges from $111,000 to $167,000 with a 60/40 base/commission split, potential bonuses or incentives, and final offers based on location and experience, with travel and other benefits as applicable.

Zendesk is hiring a Technical Sales Engineer to join the engineering presales team, focusing on coding, API integrations, and production-ready POCs to demonstrate the platform’s AI capabilities to customers. Responsibilities include delivering customized POCs and demos, building and maintaining API integrations across complex client stacks, supporting deep technical validations, and helping scale internal tooling and automation templates for the field team, while staying current on AI trends like LLMs and autonomous workflows. Required qualifications include a bachelor’s in a technical field, 2–4 years in a technical client-facing role or hands-on software development, proficiency with JavaScript, Python, Node.js, and REST/SOAP APIs, and willingness to travel ~30%. Preferred qualifications include familiarity with enterprise software infrastructure and cloud ecosystems (AWS/GCP/Azure), experience presenting to technical and non-technical audiences, and a portfolio of personal projects or GitHub contributions. Compensation includes US OTE of $188k–$282k with an 80/20 base/commission split, a hybrid work model with in-office requirements, and Zendesk’s commitment to equal opportunity and accommodations, including AI-based screening where applicable.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow enterprise customers by selling AI-driven CX and automation solutions and expanding Zendesk’s footprint in strategic accounts. You’ll drive revenue by acquiring new enterprise customers in the region, creating quarterly territory plans, expanding AI adoption, managing multi-month, value-focused deals, and building trusted executive relationships across cross-functional teams. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven record of enterprise deal success, ability to navigate long sales cycles and executive stakeholders, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel within the Bay Area. Compensation features an annualized OTE of $340,000–$510,000 with a 50/50 base/commission split, potential bonuses, and a hybrid work model with some in-office time. Zendesk highlights AI-powered CX, a commitment to diversity and inclusion, equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.

The Product Marketing Manager for Solutions leads the go-to-market strategy and execution for multi-product solutions and targeted industries, crafting solution-level positioning, messaging, and narratives while coordinating with Product, Marketing, and Sales. They create high-impact collateral, enable sales with training and tools, conduct competitive and buyer intelligence, and measure campaign performance to drive cross-sell, up-sell, and new business pipelines. Required qualifications include 10+ years of B2B SaaS product marketing, experience using AI tools, a background in solutions marketing for multi-product suites, strong storytelling, cross-functional leadership, understanding of enterprise buying cycles, and data-driven metrics; basic qualifications specify experience in CX, CRM, or enterprise helpdesk marketing. The role is hybrid, with some in-office time, and Zendesk emphasizes a customer-experience focus, global diversity and inclusion, and accommodations for disabilities. Compensation includes a US base salary range of $153,000 to $229,000, with potential bonuses or benefits, and the company notes that AI or automated screening may be used in evaluating applicants.

The role is Principal Product Manager for CRM & Sales Systems, owning the vision, strategy, and multi-year roadmap for the CRM (Salesforce) and broader sales tech stack, working as part of a leadership triad with the CRM Architect and CRM Platform Tech Lead to deliver an AI-enhanced CRM that changes how sales teams operate. You will define the vision, align technology investments with global sales goals, champion an AI-first mindset (including generative AI, predictive forecasting, copilots, and automated data capture), and redefine sales workflows to reduce friction and enable new ways of working. You will lead the triad, translate business needs into product requirements, maintain deep stakeholder alignment with Sales Leadership, Revenue Operations, Enablement, and Marketing, and relentlessly prioritize the backlog while balancing strategic features with technical debt and system performance, plus define and track KPIs such as adoption, user satisfaction, time-to-quote, data hygiene, and AI adoption rates. Requirements include 8+ years in Product Management with at least 3+ years in internal GTM systems/CRM/Sales Ops at Principal or Senior level, an AI-first focus, deep B2B sales domain expertise, technical fluency with Salesforce and AI integrations, and a track record of cross-functional triad collaboration and user-centric design; bonus points for prior Sales/RevOps/Sales Engineering experience, Salesforce certifications, and prior AI product rollouts. The package includes a US base salary range of $183,000-$275,000 with possible bonuses or incentives, while Zendesk emphasizes hybrid work, diversity, inclusion, equal opportunity, and accommodations for applicants with disabilities, including AI screening as part of the process.

The job is a hands-on CRM Platform Tech Lead at Zendesk who serves as the technical anchor for the CRM engineering team, focusing on immediate delivery and turning complex business requirements into scalable solutions while architects handle the multi-year roadmap. You’ll be the go-to technical expert for a squad of developers and admins, leading by example, owning sprint commitments, tackling the most complex coding challenges, and promoting an AI-first mindset to transform how technology is built and delivered. Your responsibilities include translating high-level requirements into executable technical designs (e.g., Flow vs Apex decisions, complex triggers, and custom UI components), driving solution engineering, accelerating delivery with AI-assisted tooling, mentoring the team, and enforcing code quality and release hygiene with QA and release management. Requirements include 10+ years of hands-on enterprise CRM development (preferably Salesforce) with at least 3+ years in a technical lead or squad lead role; expert-level proficiency in CRM development languages and frameworks (Apex, LWC, SOQL, REST/SOAP APIs, declarative automation); and an AI-first, delivery-focused, mentoring mindset, plus Agile proficiency; bonuses for advanced CRM certifications or experience implementing AI in CRM. The package includes a US base salary of $161,000-$241,000 with potential bonuses and benefits, Zendesk’s hybrid work model and commitment to fairness and inclusion, and information about AI-based screening and equal opportunity employment with accommodations if needed.

The job is a Senior Full Stack Engineer position at Zendesk to build a real-time voice AI product that makes live conversations feel natural and reliable, with a focus on reducing latency and improving AI-driven support. Responsibilities include designing and implementing backend services for real-time voice conversations with emphasis on latency, reliability, and observability; building integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services; shipping end-to-end features; improving platform reliability through monitoring, tracing, autoscaling, and failure recovery; addressing turn-taking and graceful handoffs to humans while collaborating with product and design. Requirements include solid backend fundamentals with API design, async systems, and scalable integrations; hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols; a product-driven engineering mindset; the ability to debug latency and reliability issues; and cross-functional collaboration. Basic qualifications are 3+ years building production software with significant backend experience, experience with real-time or event-driven systems (WebRTC, SIP, streaming APIs), and proficiency in Python or equivalent backend languages and async architectures; preferred qualifications include telephony stacks, SIP, media servers, or speech/ASR/TTS integrations, familiarity with LLMs or conversational AI production infrastructure, and experience on full-stack teams shipping both backend and frontend user experiences. The US base salary ranges from $145,000 to $217,000 with possible bonuses/benefits; Zendesk supports hybrid/remote work, may use AI screening for applications, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise portfolio by acquiring new enterprise customers, expanding existing partnerships, and aligning Zendesk’s SaaS solutions with client objectives to drive top-line revenue. You will develop quarterly territory plans, pursue cross-sell opportunities, nurture key relationships for satisfaction and retention, leverage data to improve new business conversions and retention, and lead complex multi-month sales cycles with proofs of concept. The role requires establishing C-level sponsorship, collaborating with internal teams, negotiating and closing complex, value-centric deals, and maintaining a robust pipeline and accurate forecast while staying current on Zendesk products and market trends. Requirements include a BA/BS or equivalent, at least 8 years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP and C-level executives in Enterprise accounts, managing customer relationships at organizations with revenues over $2 billion, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The US OTE ranges from $320,000 to $480,000 with a 50/50 base/commission split, may include bonuses or incentives, and Zendesk offers a hybrid work model with equal opportunity employment, along with AI screening disclosures and accommodations on request.

Zendesk is hiring a Senior Solutions Architect to grow its Services business in North America, acting as a technical bridge between Account Executives and customers and bringing hands-on AI-enabled solution design to the sales cycle. Key duties include leading technical discovery and scoping with corporate, mid-market, and enterprise clients; defining technical strategies with Sales; owning the technical relationship through discovery, proposals, and closure; designing scalable CX, ITSM, data, automation, and AI-enabled solutions; and mentoring presales staff while aligning regional efforts with global standards. Required qualifications include 2+ years in presales/solutions consulting for mid-market or enterprise software, strong communication with C-level and stakeholder audiences, experience with pilots/proofs of concept and demos, a bachelor’s degree (graduate degree a plus), willingness to travel, and familiarity with customer service software, ITSM, CRM, data warehousing, and APIs. AI-focused expectations cover practical experience with AI tools, prompt design, AI skills and agents, agentic workflows, integration with enterprise environments, and governance considerations, along with knowledge of APIs, REST, security, and human-in-the-loop review. The US-based OTE ranges from $206k to $308k with an 80/20 base/commission split, Zendesk’s hybrid work model, and a commitment to equal opportunity, accessibility accommodations, and diversity, equity, and inclusion.

The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.