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Zendesk is transforming customer experience and employee services with an AI-powered Resolution Platform, helping brands deliver smarter, faster, and more personal service at scale. The Senior Solutions Consultant will lead technical and business discovery, architect AI-driven CX/ES solutions, own the end-to-end technical engagement through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms while aligning with customer goals. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong AI/ML knowledge, experience delivering pilots/POCs, domain expertise in CCaaS/ITSM/BI/WFM or middleware, and excellent communication with a relevant degree. The role emphasizes strategic thinking, technical fluency, collaboration, customer obsession, analytical storytelling, and an ability to drive AI adoption and influence across teams. Compensation ranges from $188k to $282k OTE in the US (80/20 base/commission) with hybrid work options, travel as needed, and Zendesk’s commitment to equal opportunity, diversity, and accessibility, including AI-based screening as part of hiring.

Zendesk is hiring a Commercial Account Executive (Expansion/Farmer) to grow its Commercial SaaS customer base by applying AI-driven insights and aligning Zendesk’s capabilities with each customer’s goals. The role focuses on driving revenue through new customer acquisition and account expansion, using AI-powered intent analysis, adoption history, and cross-sell/upsell opportunities while nurturing long-term partnerships. Responsibilities include leading complex, outcome-oriented sales cycles, maintaining a robust pipeline with predictive analytics and accurate forecasts, and articulating the value and ROI of Zendesk AI offerings to influence procurement decisions, with close collaboration to co-design solutions alongside Solutions Engineers and AI specialists. The position requires travel regionally and nationally as needed and a hybrid work model, with ongoing awareness of market trends to adapt go-to-market strategies. Qualifications include a BA/BS or equivalent, 3+ years in B2B SaaS sales with executive-level relationship experience, and proficiency with AI and digital sales tools; compensation is US OTE $191k-$287k (base/commission 50/50), plus a hybrid schedule and potential bonuses, with Zendesk committed to equal opportunity and AI-based screening as applicable.

Zendesk is hiring an AI Services Consultant to lead the delivery and optimization of its AI-powered Resolution Platform, serving as the technical and product expert to drive quick value for customers. The mission is to provide technical solutions and remove roadblocks, guiding customers through complex configurations to achieve rapid adoption and tangible business outcomes. The role’s overarching objectives are to accelerate customers’ time-to-value by driving adoption and operational excellence for Zendesk AI solutions, be the customer’s AI technical expert, and ensure end-to-end, on-time delivery with aligned stakeholders. Must-haves include 5+ years in consulting/professional services, enterprise SaaS/GTM experience, experience with adoption analytics, strong consulting, communication, and project management skills, AI proficiency, agility, problem-solving, and a bachelor’s degree (advanced degrees or AI/project management certifications preferred). Base salary is $137,000–$205,000 plus potential bonus/benefits, with a hybrid work arrangement; Zendesk is an equal opportunity employer committed to diversity and inclusion, offers accommodations, and may use AI to screen applications.

The Manager, AI Delivery at Zendesk will lead a 6–10 person team of consultants in the Professional Services group, delivering quick time-to-value and guiding customers through AI-enabled configuration and optimization while acting as the team’s product authority and coach. The mission is to manage and grow a high-performing AI delivery team that consistently delivers fast, measurable customer outcomes on Zendesk AI, setting strategy, standards, and operating rhythm, staffing projects effectively, scoping work tightly, and aligning with Sales, Customer Success, and Product to drive adoption, satisfaction, retention, and expansion. The overarching objectives are to scale the AI Delivery organization with clear hiring, onboarding, coaching, and career development; deliver predictable outcomes and time-to-value by resource planning and risk management; and drive cross-functional alignment to create a repeatable AI delivery motion and improve packaging, playbooks, and forecasting. The role requires 7+ years in professional services/solutions, 2+ years of people management of customer-facing teams, GTM or AI adoption experience, strong AI/product fluency, operational delivery and delivery management skills, cross-functional influence, and excellent communication; a bachelor’s degree is required (advanced degrees/certifications preferred). The position offers a US OTE of $160k–$240k with 91/9 base/commission, a hybrid work model requiring some in-office presence, and Zendesk’s commitment to equal opportunity, diversity and inclusion, with transparency about AI screening and accommodations for disabilities.

Zendesk seeks a Director of Sales Strategy to lead global revenue growth and operational excellence, setting the vision for Sales Acceleration and aligning GTM priorities with executive leadership. The role involves building and guiding a high-performing team, driving enterprise-wide transformation, scaling sales processes and enablement, and translating data into board- and exec-level recommendations. Qualified candidates typically have a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, a proven track record in GTM acceleration, strong cross-functional leadership, advanced analytical skills, and excellent C-suite communication in a global, high-growth environment. The position is fully flexible/remote with optional in-person collaboration at Zendesk offices; the US base salary ranges from $174,000 to $262,000 with potential bonuses and benefits, and the final offer is based on capabilities, experience, and location, with base salary shown in postings. Zendesk emphasizes a diverse, inclusive, and fair workplace, may use AI in screening, and provides accommodations for applicants with disabilities.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns using Marketo, partnering with demand generation, field marketing, and customer success to deliver efficient, scalable results. You will define strategic goals, drive cross-team priorities, ensure on-time campaign launches, manage daily workload in Asana, monitor flows and milestones, and uphold quality through test plans and post-campaign audits. In Marketo administration and optimization, you will maintain system health, develop automation patterns, run A/B tests, troubleshoot issues, and perform regular audits. You will collaborate with demand gen, content marketing, sales, and vendors, manage stakeholder expectations, own the customer experience of the email nurture motion, and champion data-driven improvements. Requirements include 8+ years of enterprise email marketing experience, Marketo proficiency, expertise in nurture/segmentation/scoring, strong organizational and collaboration skills, with preferred Marketo Certified Expert and familiarity with ABM platforms and GA/UTM; the role offers a base salary of $160k-$240k, a hybrid work model, and Zendesk’s commitment to diversity and accommodations.

Zendesk is seeking a Director of Product Management for Platform Security to lead security across the Zendesk Platform—including MCP Server, A2A flows, APIs, and agentic tools—by defining a practical security roadmap that integrates FAPI 2.0, mTLS, fine-grained OAuth scopes, PKI, Zero Trust, and ML-powered detection. The role involves close collaboration with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform teams to turn strategy into shipped features and measurable security outcomes. Key duties include owning the platform security strategy and roadmap, drafting technical PRDs for security primitives, leading ML/AI-driven detection and threat telemetry, defining AI Agent security boundaries with fine-grained scopes, launching enterprise-grade controls and monitoring, and driving adoption with stakeholders and customers while tracking KPIs. Required qualifications include 8+ years in product management with 4+ years in platform security or related fields, deep knowledge of security protocols and PKI, experience with Zero Trust and secure agent patterns, and a proven ability to ship ML-driven security capabilities and coordinate with security and business stakeholders. Compensation includes a US base range of $250k–$374k with potential bonuses, and Zendesk notes its commitment to equal opportunity, hybrid work, AI screening where appropriate, and accommodations for applicants with disabilities.

Zendesk is hiring an SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, driving organic performance today and preparing Zendesk for AI-powered, answer-first discovery experiences. As search evolves toward generative and answer-based surfaces, the role sits at the intersection of SEO, AEO, analytics, and experimentation, focusing on stable, improving organic performance and content structured for answer-first discovery. Responsibilities include strategic ownership of AMER SEO and AEO, identifying opportunities and risks, leading end-to-end initiatives, leveraging AI tools, and building repeatable processes; plus performing deep analytics and hypothesis-driven experiments with GA4, GSC, SEMrush/Ahrefs/Screaming Frog, and AEO platforms, and linking results to MQLs and pipeline while collaborating cross-functionally. Required qualifications include a BA/BS in a related field or equivalent, 6+ years of hands-on SEO experience (preferably SaaS/enterprise), strong technical and content SEO and analytics proficiency, experience with SEO tools (SEMrush, Ahrefs, Moz, Screaming Frog, BrightEdge) and AEO platforms like Profound, and the ability to work independently, run experiments, and communicate effectively; Strong Plus includes AEO/generative AI experience, AI automation to scale SEO workflows, ownership of large regional portfolios, and scalable SEO frameworks. The US base salary range is $126,000-$190,000 with potential bonuses and benefits; the role is hybrid with part in-office required; Zendesk emphasizes diversity, equity, and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities.

Zendesk is hiring an Inbound Sales Development Representative to join its Sales team and qualify leads for a fast-paced SaaS environment. Responsibilities include promptly following up on leads (trial, demo, contact form), conducting qualification calls, creating opportunities in Salesforce, and scheduling meetings with Account Executives, while promoting a positive team atmosphere and hitting weekly/monthly quotas. Requirements focus on active listening, multitasking and time management, excellent verbal and written communication, adaptability to change, a passion for sales and technology, and being a goal-oriented team player. Desired qualifications include a bachelor’s degree, transferable sales or customer-facing experience, and a history of meeting monthly targets. Compensation features an hourly OTE of $32.69-$49.04 with a 70/30 base/commission split (plus potential bonuses/benefits), plus a hybrid work arrangement requiring some in-office presence; Zendesk also stresses diversity and inclusion, AI screening, and accommodations as needed.

Zendesk is hiring a Machine Learning Engineer in the US to join its Enterprise ML team, focusing on scalable ML solutions and LLM/deep learning applications to improve customer experience and inform business decisions. In this role you will design, build, deploy, and monitor end-to-end ML systems, collaborate with data scientists, engineers, and business stakeholders, and drive adoption of MLOps practices while ensuring security, compliance, and measurable business impact. Qualifications include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in statistical modeling, ML/DL/LLMs, strong Python (and possibly Java/Scala), and experience with data pipelines and deployment tools (dbt, Snowflake, AWS, Docker, Kubernetes, CI/CD). You should also have strong business acumen, the ability to translate complex analytical concepts into actionable insights, and excellent communication to diverse audiences, along with proven cross-functional collaboration and stakeholder engagement. The position offers a US base salary range of $206k–$308k (with potential bonuses and benefits), a hybrid work arrangement, and Zendesk's commitment to diversity, equity, and inclusion, including accommodations for applicants with disabilities and AI-based screening as permitted by law.

Zendesk in Madison, WI is hiring a Revenue Operations Business Operations Manager to own quoting and billing processes and enhance the Quote-to-Cash framework through cross-functional collaboration. The role involves daily operations oversight, leading initiatives to optimize quoting, billing, and QTC processes, and implementing ERP/QTC solutions to drive growth and efficiency. Responsibilities include managing daily operations of quoting and billing systems, providing updates on internal projects and roadmaps, maintaining comprehensive process documentation, and building strong relationships across Sales Operations, IT, Product Led Growth, and Product Development as the primary RevOps contact. Required qualifications include 5+ years in financial systems focusing on commerce-to-cash, a bachelor’s degree in a related field, strong data querying and reporting skills, excellent cross-functional collaboration and communication, experience with system implementations and UAT, and familiarity with Salesforce, CPQ, and Zuora (a plus); plus strong organizational skills and adaptability. The position offers a US base salary range of $116,000-$174,000 with potential bonuses or incentives, a hybrid work arrangement with partial in-office requirements, and Zendesk’s commitment to diversity, equal opportunity, AI screening, and accommodations.

Zendesk is seeking an AI Services Consultant in its Professional Services AI Delivery team to help customers implement and optimize its AI-powered Resolution Platform. The mission is to be the customer’s technical expert and trusted advisor, accelerating time-to-value by guiding configurations and integrations, removing blockers quickly, and delivering end-to-end projects with agility. You’ll provide strategic technical guidance on Zendesk AI products, facilitate change management and training, ensure on-time project delivery, maintain high customer satisfaction, and collaborate cross-functionally to align the customer AI roadmap and achieve measurable business outcomes. Qualifications include 3+ years in consulting/professional services, experience in go-to-customer roles in enterprise tech or SaaS, proficiency with adoption analytics and success plans, a bachelor’s degree (advanced degrees or AI/PM certifications preferred), and strong consulting, communication, project management, and AI-tech skills. The role offers a US base salary range of $106,000-$160,000 with potential bonuses, a hybrid work arrangement, Zendesk’s commitment to diversity and equal opportunity, and notes that AI screening may be used with accommodations available for applicants with disabilities.

You will collaborate with a portfolio of Managed Services customers to manage a backlog, optimize, maintain, and grow their use of Zendesk products, consult on best-practice strategies, and provide hands-on assistance, making the Managed Services team an extension of the customer's own team. Responsibilities include managing the portfolio to minimize churn, scoping and prioritizing tasks within available hours, maintaining product expertise across the Zendesk product line, guiding customers with proactive assistance, delegating requests to colleagues while ensuring quality and timeliness, collaborating on world-class customer service policies and standards, providing business consultation and configuring Zendesk to meet and exceed expectations, handling high-profile escalations, and effectively balancing competing priorities across multiple customers to meet deadlines. Requirements include a bachelor's degree, 5+ years of professional consulting or customer success experience (ideally in a customer-facing role), strong communication and relationship skills, the ability to interface at management level, empathy, technical aptitude, travel willingness up to 20%, and English proficiency. The role offers a hybrid work model with part-time onsite presence and remote work, a US base salary range of $106,000–$160,000 with potential bonuses or incentives, and a culture focused on work-life balance, diversity and inclusion, and a strong, global customer experience. Zendesk is an equal opportunity employer that may use AI or automated screening in the hiring process, provides accommodations for applicants with disabilities, and supports global diversity, equity, and inclusion across its offices worldwide.

Zendesk is hiring a Design Operations Intern (also known as a Design Program Manager or Producer) for the Product Design team, with a specific focus on AI Enablement to help shift design workflows toward AI collaboration and faster delivery. Responsibilities include auditing and optimizing workflows, piloting AI capabilities, maintaining an internal AI tools inventory, creating AI in Design enablement content, coordinating the AI Champions program, and measuring adoption and impact on designer time and satisfaction. Zendesk emphasizes responsible AI, ensuring privacy, mitigating bias, and maintaining a human-in-the-loop approach in design work. Basic qualifications require current enrollment in a relevant degree program and a portfolio, plus authorization to work in the U.S.; preferred qualifications include familiarity with design thinking and product development, hands-on AI tool experience, strong organizational skills, curiosity, inclusive design interest, and knowledge of ethical AI frameworks. Compensation ranges from $31.25 to $61.00 per hour with potential bonuses and benefits; the role is hybrid with some in-office time, and Zendesk commits to equal opportunity employment and accessibility accommodations.

Zendesk is hiring a forward-thinking Hunter Commercial Account Executive to drive new B2B SaaS revenue by leveraging AI-driven insights and Zendesk’s AI-powered platform, with a focus on winning net-new commercial accounts and accelerating decision cycles. Responsibilities include proactive prospecting, opening new accounts, leading the full sales cycle from outreach to negotiation, building executive relationships, and maintaining a high-velocity pipeline while collaborating with technical and cross-functional teams. Candidates should have a BA/BS or equivalent, 3+ years of B2B SaaS sales success, a proven ability to close complex executive-level deals, strong VP/C-suite relationship skills, and proficiency with AI, analytics, and digital sales tools. The US annualized OTE ranges from $230,000 to $344,000 with a 50/50 base-to-commission mix, and the role operates in a hybrid model with some in-office time and potential bonuses or benefits. Zendesk emphasizes equal opportunity, global diversity and inclusion, notes the use of AI screening where appropriate, and provides information on accommodations and EEO rights.

The Solutions Consultant serves as the technical and competitive advisor in Zendesk’s sales cycle, acting as the bridge between Sales and prospects by selling to executives and delivering technical information both onsite and virtually to drive customer happiness. Key requirements include 3+ years of presales experience, knowledge of web/scripting technologies (HTML, CSS, JavaScript, JSON) and SaaS apps, ability to map RFI/RFP requirements to software, experience scoping and executing pilots/POCs, and willingness to travel 1-2 times per month. Desired skills include domain expertise in areas such as Customer Service Software, ITSM, data warehousing, BI, WFM, QA, integration/middleware, AI/bots, plus awareness of AI's impact on customer service and technologies like LLMs and ChatGPT. The role values strong problem-solving and solution-scoping abilities, a bachelor’s degree (graduate degree preferred), independence across multiple projects, and, ideally, prior consulting experience implementing enterprise software. Zendesk offers a US OTE range of $148k-$222k (80/20 base/commission), a hybrid work model with partial in-office time, and a commitment to diversity and accommodations, with AI-based screening in hiring as allowed by law.

The Director of AI Success will lead multiple AI Success teams (~15–30 people), set strategy and operational rigor for AI adoption across Zendesk’s portfolio, and partner with senior Product and GTM leaders to drive outcomes that impact revenue, retention, and product roadmaps. The mission is to own strategy, operations, and outcomes across the AI Success organization, ensuring scalable, repeatable AI programs, widespread product adoption, and executive forecasting and risk management that informs company strategy. Overarching objectives include defining an org-level strategy to translate product innovation into market outcomes, building forecasting and predictive health models with executive reporting to improve forecast accuracy and reduce churn, and architecting governance playbooks and responsible-AI guardrails for scalable deployment. Responsibilities encompass org leadership and people strategy, strategic product partnership and roadmap influence, cross-functional operational ownership, executive engagement and external relationships, portfolio risk forecasting and business insight, commercial outcomes and growth targets, and governance guidelines for responsible AI. Qualifications include 12+ years in enterprise SaaS roles (customer success, professional services, etc.), 3+ years focusing on AI adoption or AI product GTM, 5+ years leading 15–30 people, go-to-customer/GTM experience in enterprise tech, plus strong analytics for adoption and churn forecasting, a bachelor’s degree (advanced degrees preferred), plus compensation in the US OTE range $227k–$341k with 70/30 base/commission and Zendesk’s equal-opportunity, hybrid-work, and accommodation policies.

Zendesk is seeking a Sales Specialist with deep expertise in contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk's CCaaS platform across the Western United States and Canada. The ideal candidate will provide strategic direction, possess deep industry knowledge, strong business acumen, excellent communication and analytical skills, and the ability to collaborate across Zendesk teams. Key responsibilities include collaborating with Zendesk Account Executives, pre-sales teams, and partners; coordinating with AWS and Amazon Connect AEs; conducting customer discovery calls; managing deal progress and forecasts; delivering tailored value propositions; and representing Zendesk at regional events. Qualifications include a minimum of 7 years in cloud contact center sales, proven channel sales experience, autonomy and teamwork ability, experience selling at the C-level, a proven sales track record, and advantageous technical familiarity with Zendesk and Amazon Connect. Zendesk offers a competitive compensation package with an annualized US OTE of $234k-$352k (60/40 base/commission), opportunities for professional growth, a collaborative hybrid workplace, a commitment to diversity and inclusion, reasonable accommodations for applicants with disabilities, and notes that AI screening may be used in evaluating applications.

Zendesk is seeking an experienced Sales Specialist focused on contact center technologies and CX suites (preferably Zendesk, Amazon Connect, and AWS) to drive sales of Zendesk Contact Center for the commercial segment across the Western United States and Canada. The role involves collaborating with Account Executives, pre-sales teams, and partners to identify opportunities, running customer discovery calls, managing deals, and partnering with AWS and Amazon Connect AEs to tailor value propositions and requirements, while running forecast cadences with regional teams and Zendesk for Contact Center leadership. Key qualifications include a minimum of 7 years in cloud contact center sales, proven channel sales experience, C-level selling ability, autonomous and fast-paced work style, strong communication, and advantageous technical knowledge of Zendesk and Amazon Connect. The position offers a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and the chance to lead transformational contact center initiatives leveraging cutting-edge technologies. The US annualized OTE ranges from $234,000 to $352,000 (60/40 base/commission), with potential bonuses or incentives; Zendesk also highlights hybrid work flexibility, AI screening, and a commitment to equal opportunity, diversity, and accommodations for applicants with disabilities.

Zendesk is hiring a Manager, Technical Account Management for the North America region, based in Austin, TX (hybrid) or Florida (fully flexible). In this role, you’ll lead the East NorAm Technical Account Managers, shape the team, collaborate with Sales, and drive delivery excellence to maximize value from Zendesk products for strategic enterprise customers. Responsibilities span People Management (defining objectives and coaching), Program Management (overall engagements, staffing, stakeholder relationships, executive value conversations), and Technical Leadership (aligning solutions with customer priorities and driving digital transformation). Required qualifications include a bachelor’s degree in computer science or related field, 3+ years managing post-sales teams, 10+ years in technical consulting or other customer-facing SaaS roles, experience delivering complex solutions in North America, and willingness to travel ~10%. The US base salary range is $132,000–$198,000, with potential bonuses or incentives; Zendesk emphasizes equal opportunity and diversity, AI-screening practices, accommodations, and flexible/hybrid work arrangements.

Zendesk is hiring a G&A Manager, Financial Analysis & Strategy, reporting to the Director of G&A Finance & Strategy, to lead G&A transformation initiatives, oversee CEO office expenses, and partner with Finance Shared Services while bridging the office of the COO, the Transformation Team, and Corporate Finance. Responsibilities include partnering with Strategy, Planning & Transformation leadership to deliver financial insights shaping decisions, building robust models for scenario planning, managing G&A consolidation reporting and forecasting, tracking Office of the CEO and Office of Transformation expenses, guiding Finance Shared Services collaborations, advancing Finance AI initiatives, and leading month-end close, budgeting, and executive presentations. Basic qualifications include a bachelor’s degree in Finance/Accounting/Business, 5+ years of relevant financial analysis experience (ideally G&A or transformation), advanced proficiency with Excel/Google Sheets, and strong communication and cross-functional collaboration skills, along with proactive ownership and mentoring ability. Preferred qualifications include an MBA or related advanced degree, prior experience with organizational transformation or corporate consolidation, experience managing executive-level budgets and partnerships, demonstrated leadership or mentoring, and comfort navigating ambiguity while driving initiatives forward. Compensation includes a US base salary of $118,000–$176,000 with potential bonus/benefits, accompanied by a hybrid work model requiring some in-office presence, and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations with AI may be used to screen applicants.

Zendesk is hiring a Manager, AI Success Strategists to scale its AI-driven Resolution Platform by leading a 6–10 person team of strategists who deliver measurable AI outcomes for customers and serve as both product authority and people coach. The mission is to manage end‑to‑end AI roadmaps, translate product capabilities into clear business strategies, ensure consistent execution across customers, and maintain recurring outcome‑driven cadences that drive customer satisfaction, automated resolution adoption, retention, and expansion while forecasting and mitigating risk. Overarching objectives include owning and scaling the team to achieve improvements in automation adoption and retention, operationalizing repeatable playbooks and forecasts, and hiring, coaching, and developing ICs to raise delivery velocity and create career paths. The role requires strategic and technical fluency in generative AI, strong product partnership, forecasting and risk management, executive presence, cross‑functional influence, and 7+ years in customer success/PS/TAM/Solutions with 2+ years of people management leading 6–10 direct reports, plus GTM experience and strong communication. The compensation includes US annualized OTE of $160k–$240k (70/30 base/commission), with possible bonuses, and the position offers hybrid work with some in‑office time; Zendesk emphasizes equal opportunity, diversity, and accommodations, and AI screening may be used in the process.

The role is Customer Success Manager (Pulse) at Zendesk, focused on using the company’s AI-powered Resolution Platform to guide customers to their business outcomes, owning relationships, driving product adoption, and accelerating growth. It’s positioned as a pioneering, advisory role at the forefront of the future of customer experience, requiring a strong technical understanding of SaaS/AI and the ability to partner with customers to realize ROI. The overarching objectives include proactive health management with advanced Zendesk solutions, adoption and value realization, and strengthening customer relationships through technical guidance on configuration and integration. You’ll own the full customer lifecycle, design outcome-driven success plans, champion AI-enabled product adoption, articulate ROI, identify expansion opportunities, and use data to forecast renewals and surface risks. The role requires 5+ years in customer success/experience, enterprise SaaS/GTM experience, a relevant bachelor’s degree, technical aptitude with Zendesk’s AI features, proficiency with CS tools, and strong program management, with a US OTE range of $118k–$178k (70/30 base/commission) plus potential bonuses and benefits; Zendesk also highlights hybrid work, AI-driven screening, and commitment to equal opportunity.

Zendesk is seeking a Director, Process Innovation and AI Strategy (Finance) to lead a high-impact transformation across the CFO organization, optimizing end-to-end processes, scaling automation (including AI), and elevating service quality and controls, owning the strategy, roadmap, and delivery while partnering with SMEs, shared services, IT/business systems, and cross-functional leaders, and reporting to the Executive Steering Committee to align priorities and measure value. Key responsibilities include designing and executing an enterprise finance optimization and automation strategy, defining multi-year roadmaps aligned to executive priorities and cost-to-serve targets, establishing KPIs/SLAs and executive dashboards, and leveraging Gartner benchmarks to deliver best-in-class capabilities. The role focuses on end-to-end process optimization—simplifying processes, reducing handoffs, consolidating systems, and standardizing global policies—and leading an AI and automation portfolio (RPA, iPaaS, and AI/LLM use cases) while fostering an AI culture across Finance, governance, training, and scalable delivery in collaboration with IT and engineering. Requirements include 12+ years in Finance transformation within SaaS/tech, 3+ years in a Director-level cross-functional role; deep O2C, P2P, R2R and FP&A expertise; hands-on process mapping and familiarity with ERP, billing, CRM, CX, HCM, procurement tools, iPaaS, RPA, analytics, plus knowledge of AI/ML and LLM tools; Lean/Six Sigma Black Belt preferred; strong change management and SOX/audit-ready design experience. The position offers a US base salary range of $178,000-$266,000 with potential bonus/benefits, a hybrid work arrangement, Zendesk’s commitment to diversity and inclusion, and a note that AI may be used in screening applications, with accommodations available for applicants with disabilities.

Zendesk is seeking a security-focused professional to perform penetration testing across products and infrastructure, conduct SaaS-based red team exercises, and evolve skills toward AI security while collaborating with AI Security, threat intelligence, and threat engineering teams to validate threats and refine protections, ultimately providing actionable vulnerability insights to product development. The candidate should bring deep SaaS security knowledge, a strong understanding of LLM architectures, RAG pipelines, and agentic AI systems (including their attack surfaces and vulnerabilities), along with demonstrated ability for quantitative, large-scale evaluations and excellent problem-solving and communication. Basic qualifications include at least 7 years of offensive security experience, solid knowledge of modern web app architecture and vulnerabilities, expertise with LLM security, and proficiency with offensive security tools such as Burp Suite, Nmap, Kali, and a scripting language. Preferred qualifications encompass AWS security experience, experience developing or testing AI systems at scale, familiarity with AI security tools (e.g., promptfoo), MacOS/Apple security, 10+ years of experience, relevant certifications (OSCP, CEH, etc.), published vulnerabilities or bug bounty credentials, and conference talks or other professional speaking engagements. Compensation includes a US base salary range of $215,000 to $323,000 with potential bonuses or incentives; Zendesk supports hybrid work, diversity and inclusion, and accommodations, and notes that AI may be used to screen applications in line with company policies.

The position is a quota-carrying AI Sales Specialist at Zendesk, responsible for growing adoption of the AI product suite in the EMC segment of the AMER region, working alongside Core Account Executives to prospect, demo, and close deals. Key duties include owning sales quotas, partnering with the core sales team to plan and execute strategies to generate revenue from both existing Zendesk accounts and new business. In customer engagement, the role builds relationships, uses a value-based selling approach to align the Zendesk AI portfolio with client goals, leads approved AI proof-of-concepts, and collaborates with the AI Success team to identify expansion and cross-sell opportunities, while supporting ARR optimization through commercial modeling. The role also acts as an AI solutions expert, owning enablement initiatives for the territory, ensuring product updates, sales plays, and market insights are communicated to Core AEs, and requiring deep knowledge of the AI Agent portfolio and AI technologies for contact centers. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), strong communication skills, willingness to travel, plus compensation details of US OTE $226,000–$340,000 with a 60/40 base/commission mix (potential bonuses), a hybrid in-office/remote schedule, and Zendesk’s commitment to equal opportunity and inclusion.

Zendesk, a leading customer experience platform, is seeking candidates for a pure hunting software sales role in America that involves engaging with prospect organizations of all sizes and complexities. You’ll work with sales, product, marketing, and other stakeholders to identify, qualify, and generate a high-value pipeline, creating personalized outbound messaging and researching targets to drive outbound calls across SMB, Commercial, and Enterprise accounts. Requirements include at least 2 years in a sales-related role with experience in SMB/Enterprise business development, a competitive, self-starter mindset, excellent communication, and proficiency with Salesforce, ZoomInfo, Outreach, 6sense; a Bachelor's degree is preferred. Compensation includes a US hourly OTE of $43.75-$65.87 with a 70/30 base/commission mix, and the role is hybrid with in-office days to be determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, and provides accommodations for applicants with disabilities.

The Manager of Technical Architecture will lead a global team of Technical Architects to design and deliver high-complexity Zendesk Contact Center solutions, ensuring scalable cloud architectures and the team’s professional growth. Responsibilities include people leadership, mentoring on AWS deployments and coding standards (Python/Node.js), handling high-profile escalations, and coordinating resource planning for multiple concurrent projects. The role provides technical oversight by governing end-to-end delivery, approving Technical Design Documents and Custom App Specifications, and offering architectural guidance on AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. It also entails cross-functional collaboration with Engagement Managers, Services Consultants, Solution Architects, product advocacy with engineering teams, and pre-sales support to ensure viable, well-scoped technical solutions. Required qualifications include 6+ years in consulting or programming with 2+ years in leadership and 3+ years building cloud solutions, strong AWS expertise, hands-on programming, RESTful APIs, and excellent communication, with US OTE of $210k-$316k and a hybrid work arrangement; Zendesk commits to equal opportunity and reasonable accommodations.

Zendesk describes its mission as powering exceptional service and enabling human connections through its customer experience software. The company is seeking an Enterprise Account Executive with at least eight years of cloud/software B2B sales experience to grow the enterprise account base and deepen existing partnerships. Key duties include driving revenue with new enterprise customers, cross-selling to existing clients, managing relationships for retention, leveraging data and insights to improve conversion, creating territory plans, leading complex multi-month deals, securing C-level sponsorship, collaborating with internal teams, and maintaining a strong pipeline and accurate forecasting. Requirements include a BA/BS, 8+ years in SaaS B2B sales with a proven quota attainment record, experience navigating complex sales cycles and renewals, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel flexibility. The compensation package offers a US OTE of $283,000 to $425,000 with a 50/50 base/commission split (and potential bonuses/benefits), and Zendesk emphasizes a hybrid work model, equal opportunity employment, diversity and inclusion, plus accommodations and AI screening as part of the process.

Zendesk is hiring a Zendesk Consultant to join the CX Accelerator Team, requiring hands-on Zendesk configuration in an agile, startup-like environment with 4-6 week client engagements and travel as needed. The role aims to revolutionize customer experiences through optimized Zendesk implementations, drawing on backgrounds such as Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager with a customer-centric approach. Responsibilities include client engagement and discovery, hands-on Zendesk design and integrations, end-to-end project management, training and enablement, continuous improvement, and on-site travel when required. Requirements feature extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, proven success in relevant roles, agile startup experience, and strong communication, relationship-building, problem-solving, and adaptability. Zendesk emphasizes a collaborative, growth-oriented culture with a hybrid work model, an US OTE of $226k-$338k, and commitments to equal opportunity and accessible accommodations, including AI screening as part of the process.

Zendesk’s AI Success Strategist leads end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies, shaping a long-term AI vision, and building executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to own the full lifecycle of AI adoption and expansion for key customers, aligning internal and external teams and driving execution from initial adoption through sustained expansion to maximize business impact. Key objectives include accelerating time-to-value through adoption and operational excellence, owning multi-year AI roadmaps across Product, Services, Sales, and Partners, and delivering measurable commercial outcomes like renewals, growth, and retention. Responsibilities span acting as the design authority for deployments, coordinating cross-functional resources, maintaining mutual AI roadmaps with recurring cadences, managing channel strategy and adoption, and using data-driven insights to track impact and optimize outcomes. Requirements include 5+ years in customer success/experience with at least 1 year in AI, enterprise GTM experience, strong analytics and cross-functional influence, a bachelor’s degree (advanced degrees or AI certifications preferred), and a hybrid in-office work arrangement, with Zendesk emphasizing diversity and equal opportunity and noting that AI may be used for screening along with accommodations.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, serving as a trusted advisor and technical leader who collaborates with Sales, Product, Engineering, and Customer Success to architect scalable, AI-driven solutions that deliver measurable business results. The role involves leading technical and business discovery, AI readiness assessments, and designing tailored demos and proofs of value, translating AI/ML capabilities into clear narratives for audiences from IT to the C-suite. You’ll own the end-to-end technical engagement—from qualification and design to pilots and deployment—ensuring solutions align with customer goals and compliance, and you’ll integrate and scale using Zendesk APIs, middleware, telephony, and cloud platforms while measuring ROI with analytics and promoting AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting technologies and SaaS architectures, experience with pilots/POCs, deep understanding of AI (LLMs, NLP), domain expertise in CCaaS/ITSM/BI/WFM, excellent storytelling and communication skills, a bachelor’s degree (or equivalent), and willingness to travel. Compensation features a US OTE range of $188,000–$282,000 with an 80/20 base/commission split, potential bonuses or incentives, a hybrid work model, and a commitment to diversity and inclusion, with AI screening possible per company policy and accommodations available upon request.

Zendesk is seeking an AI-savvy SMB Account Executive to grow its SMB base and accelerate revenue by applying AI-driven insights to transform every interaction into authentic customer experiences at scale. You will hunt new SMB opportunities, close deals of all sizes, nurture relationships for retention, lead complex sales cycles with AI-informed solutions, co-create AI transformation roadmaps with measurable KPIs, and develop data-backed ROI cases while maintaining a robust Salesforce pipeline and collaborating with cross-functional teams. Required qualifications include at least 2 years of B2B SaaS sales or solution engineering experience, a proven track record of exceeding targets, strong technical aptitude for AI product architecture and integrations, excellent CRM forecasting skills, and willingness to travel. You are a customer-centric innovator, data-driven decision-maker, collaborative influencer, continuous learner and mentor, and a strategic thinker who can execute with discipline to deliver high-impact outcomes. The role offers an annualized US OTE of $111,000–$167,000 (60/40 base/commission) with potential bonuses, a hybrid work arrangement with some in-office time, and Zendesk’s commitment to equal opportunity, diversity and inclusion, plus accommodations for applicants with disabilities.

- The job is a Junior Associate Solutions Consultant at Zendesk targeting the SMB market, providing technical and functional support to sales and solutions teams and demonstrating how Zendesk solutions meet customer needs, serving as the technical bridge in virtual and occasional onsite meetings. - The role requires both sales focus and technical savvy, including assisting with proposals, presentations, demonstrations, and managing customer relationships while collaborating with Go-to-Market teams and presenting technical information to prospects. - It offers growth through training, mentorship, and opportunities to gain exposure to multiple Go-To-Market functions and direct customer engagement. - Qualifications include a bachelor’s degree in a relevant field, strong analytical and communication skills, familiarity with AI technologies and web/scripting/SaaS, with internship or related sales/customer service experience being a plus. - Compensation features a US hourly OTE range of $49.04–$73.08 (80/20 base/commission) with potential bonuses and benefits, a hybrid in-office/remote work model, Zendesk’s commitment to diversity and inclusion with accommodations available, and AI may be used in screening.

Zendesk is hiring a senior leader to own the AI Partner Strategy, sitting at the intersection of product, engineering, and business strategy to guide partnerships in Generative AI and the evolving LLM landscape. The role will build and manage deep technical and commercial relationships with leading AI platforms and technology partners, drive structured engagement models, and help Zendesk continuously adapt to rapid AI changes. Responsibilities include owning the AI partner strategy in alignment with product/engineering/CTO, managing partnerships with ISVs, developers, and hyperscalers, and building relationships with GenAI platforms like AWS, Google, OpenAI, and Anthropic to plan integrations and co-market value. The ideal candidate has 10+ years in product management/technical leadership or technology partnerships, demonstrated experience with GenAI vendors and ISVs, plus an engineering/technical degree (MBA is a bonus). This hybrid SF-based role offers a base salary range of $263k-$395k with potential bonuses and benefits, and Zendesk emphasizes diversity, inclusion, and reasonable accommodations.

The role is for a Senior Data Engineer in Zendesk’s Enterprise Data & Analytics team, focusing on curated data products and a single source of truth, primarily building data warehouse solutions in BigQuery/Snowflake with dbt, Airflow, and Terraform in an Agile environment. You will collaborate with business partners to gather requirements, design data models, serve as the data model SME, transform raw data into schemas for multiple domains, and build/maintain ELT pipelines to enable reliable reporting using Airflow, Fivetran, and dbt, while pursuing data quality improvements and promoting engineering best practices. Basic qualifications include 5+ years of data engineering experience with pipelines/ETL, 5+ years in data modeling/architecture, 5+ years of SQL, 5+ years with Snowflake, 2+ years with dbt, plus strong documentation, ability to translate business needs into technical solutions, intermediate programming (primarily Python), API integrations, data governance, and root cause analysis. Preferred qualifications include Snowflake administration and performance tuning, knowledge of Kimball/Inmon data modeling, domain experience in Finance, Sales, or Marketing, 3+ production-grade dbt projects, and expert Python. The role offers a US base salary range of $151,000–$227,000 with potential bonuses and incentives, a hybrid work model requiring some onsite presence, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

The role is Strategic Enterprise Account Executive at Zendesk, responsible for driving revenue growth in strategic enterprise accounts with a focus on AI, by identifying, developing, and closing new business from a prospect list and building relationships with senior stakeholders. Key responsibilities include creating strategic sales plans to meet quotas, engaging executives to understand objectives, closing complex deals, collaborating with Customer Success, Solutions Engineering, Marketing, and Product teams, maintaining an AI sales pipeline and forecasts, staying current on industry trends, and representing Zendesk at events. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales, a proven track record of meeting/exceeding targets, ability to influence C-levels, strong communication and negotiation skills, and familiarity with CRM tools such as Salesforce. Why Zendesk highlights the role’s appeal: exposure to cutting-edge technology, a collaborative culture, uncapped commission, and comprehensive benefits. The U.S. OTE range is $283k-$425k with a 50/50 base/commission split (bonuses and benefits may apply); compensation varies by location and other factors, and Zendesk may use AI in screening while remaining committed to equal opportunity and accommodation for applicants with disabilities.

Zendesk is seeking an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision makers and expanding both new and existing customer partnerships, focusing on HR/IT use cases that enhance employee experiences. Responsibilities include positioning Employee Service use cases, partnering with the sales team through the full sales cycle, delivering ROI analyses, providing subject-matter expertise, meeting quota, and collaborating with product development to tailor solutions. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven track record of achieving targets, ability to manage complex multi-month sales cycles, entrepreneurial and collaborative mindset, and willingness to travel. The US OTE ranges from $234,000 to $352,000 with a 60/40 base/commission split, potentially with bonuses and benefits, with final offer based on capabilities, experience, and location. Zendesk is an equal opportunity employer committed to diversity and inclusion, supports a hybrid workplace, notes AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is hiring an exceptional Zendesk Consultant for its CX Accelerator Team, requiring deep Zendesk expertise, hands-on configuration, and a readiness to work on 4-6 week client engagements with travel as needed. The role aims to transform customer experiences by optimizing Zendesk implementations, drawing on backgrounds such as Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager with a customer-centric approach. Key responsibilities include client engagement and discovery, guidance on best practices, hands-on Zendesk design and integration work, coordinating with technical resources, end-to-end project management, training, enablement, continuous improvement, and travel to client sites. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, a solid understanding of customer support operations and CRM systems, proven consulting experience in agile environments, plus strong communication, relationship-building, problem-solving, and adaptability. The role offers a US OTE of $160,000–$240,000 (70/30 base/commission), potential bonuses and benefits, a hybrid work model with some in-office days, and Zendesk’s commitment to diversity and equal opportunity, with AI screening noted in the process.

The Senior Solutions Consultant at Zendesk handles all technical, solution, and competitive aspects of the sales cycle, acts as the technical bridge between Account Executives and prospects, and owns the prime technical relationship to ensure customer happiness through onsite, online, and virtual engagements. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software solutions, excellent interpersonal and communication skills, strong discovery and objection-handling abilities, and experience scoping, managing, and executing customer pilots and proofs of concept with defined success criteria and timelines. The role also requires knowledge of web/scripting technologies (HTML, CSS, JavaScript), prompt engineering, and SaaS applications, plus outstanding problem-solving and solution scoping abilities, including the capacity to learn emerging AI technologies quickly and to use LLMs like ChatGPT and Gemini where appropriate. Desirable skills include experience in contact centers, vertical industry expertise, prior consulting in enterprise software implementations, familiarity with Customer Service Software, ITSM, data warehousing, BI, and workforce engagement, and experience developing or selling AI solutions, as well as formal B2B/Sandler or Challenger-style sales training. The US annualized OTE ranges from $151,000 to $227,000 with an 80/20 base/commission mix and potential bonuses, with travel up to 40%; Zendesk also highlights a hybrid work model, commitment to diversity and inclusion, and equal opportunity employment, including accommodation for disabilities.

This role is for a Sales Development Analyst on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical and strategic partner to the North America and LATAM Sales Development Leadership team to optimize top-of-funnel motion and align the SDR engine with global pipeline goals. The ideal candidate is a detail-oriented, data-driven problem solver with excellent analytical skills, a solid understanding of the sales development function and top-of-funnel operations in SaaS, and a track record of leveraging AI and automation to accelerate growth while translating performance data into actionable coaching insights. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams and leadership, AI/automation strategy and deployment, workflow management with cross-functional alignment (Revenue Ops, Marketing, Systems), best-practice scouting, data quality hygiene, and frontline support for SDRs. Qualifications include 1+ years in Sales Operations, Sales Development Operations, or similar analytics roles, high proficiency with Salesforce, Tableau, Looker, Snowflake, experience with Sales Engagement platforms (Groove, Outreach), data enrichment tools (ZoomInfo, Lusha), and knowledge of integrating AI into GTM workflows, plus strong Google Workspace skills and SQL knowledge. The US base salary ranges from $71,000 to $107,000 with possible bonus or benefits, the role is hybrid with in-office requirements part of the week, and Zendesk is an equal opportunity employer that may use AI in screening applications while offering accommodations for applicants with disabilities.

Zendesk is hiring a Director of Strategic Enterprise Sales to lead a Bay Area–focused team, driving revenue and strategic expansion in complex Enterprise accounts by leveraging AI-enabled CX/EX solutions. The role entails hiring and coaching a high-performing team, developing go-to-market and upsell/cross-sell strategies, guiding multi-product deals, and maintaining disciplined territory planning, forecasting, and KPI-driven execution. You’ll maintain deep knowledge of Zendesk’s AI capabilities, deliver executive QBRs, and cultivate C-suite relationships to position Zendesk as a strategic enabler of intelligent CX. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a track record of exceeding targets, experience with complex MEDDPICC-style processes, strong forecasting and negotiation skills, travel, and proficiency with Salesforce, Outreach, and Clari; US OTE is $323k-$485k with a base/commission split. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity employment with a commitment to diversity and inclusion, and transparency about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a Public Sector Account Executive to grow its public sector SaaS business, focusing on building new relationships and expanding existing partnerships. Responsibilities include driving top-line revenue from new customers, cross-selling to current clients, nurturing relationships for retention, leveraging data and adoption insights to improve conversions and expansions, and leading multi-month, value-centric sales cycles with proof-of-concept stages. Requirements include a BA/BS or equivalent, at least 5 years in public sector sales or SaaS solution engineering with a proven quota track record, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel. Compensation features a US annualized OTE of $216,000 to $324,000 with a 50/50 base/commission split, and potential bonuses or benefits, with offers based on location and capabilities. Zendesk emphasizes an inclusive, hybrid work environment, is an equal opportunity employer, and commits to diversity, equity, and inclusion while providing accommodations as needed.