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Zendesk is seeking a Principal Product Manager for Partner Sales in its Information Technology department to own the partner technology ecosystem, setting the vision and building an end-to-end GTM motion by integrating Impartner PRM with Salesforce, Adobe, and other internal systems. Responsibilities include defining the product roadmap, optimizing the partner journey from onboarding to payout, leading core integrations for real-time data syncs and unified workflows, driving revenue velocity by reducing friction, and collaborating cross-functionally with Channel Sales, Revenue Operations, Engineering, and Partner Marketing while establishing KPIs. Required qualifications include 8+ years in Product Management with at least 3+ years in B2B SaaS GTM, Channel Sales, RevOps, or Partner Ecosystems at Principal or Senior level, deep indirect sales domain knowledge, hands-on experience integrating Impartner with Salesforce, and familiarity with Zendesk and other GTM tools. Bonus points for direct Channel Sales or RevOps background, Salesforce Admin or Impartner certifications, and experience building custom partner portals or APIs. The role offers a US base salary range of $208,000 to $312,000 with potential bonuses/benefits; Zendesk emphasizes diversity and inclusion, hybrid work arrangements, AI screening for candidates, and accommodations on request.

The position is Staff Software Engineer, Full Stack Engineering – Data and Analytics at Zendesk, offering remote flexibility and primarily aligning with Pacific Standard Time, contributing to Zendesk’s AI-native analytics platform. The data and analytics core engineering team builds analytics capabilities on Zendesk customer data using memory graphs and focuses on trusted, explainable insights; the role involves embracing, extending, and maintaining the codebase with strong engineering practices. Responsibilities include backend development with Java/Maven/Spring, frontend work with TypeScript/React, building new platform capabilities, deploying to production for millions of Zendesk users, and collaborating closely with a focused team while shaping the roadmap with the Technical Lead and Product Manager. Requirements include 6+ years of full-stack experience (primarily Java), solid Maven/Spring expertise, the ability to extend an existing codebase, knowledge of data and ETL pipelines and Spark, distributed systems, Linux, and strong collaboration and communication skills. The tech stack comprises Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AWS AMIs, and AWS services such as Elasticache/Redis/DynamoDB; the US base salary range is $210,000–$316,000 with potential bonuses or benefits, and the role follows a hybrid in-office/remote schedule with a commitment to diversity and inclusion.

Zendesk is seeking a hardworking software sales professional for a pure hunting role, targeting prospects across SMB, Commercial, and Enterprise in America and collaborating with sales, product, and marketing to build pipeline. Key duties include engaging with prospects to understand challenges, developing target prospect lists, generating high-value pipelines through outbound prospecting and research (10K/10Q, investor materials, news), creating personalized messaging, and managing a high-quality pipeline with excellent customer experience. Requirements include 2+ years in a sales-related role across SMB/Enterprise/Commercial, a competitive, self-starter mindset, exceptional communication and organizational skills, and proficiency in Salesforce, Zoominfo, Outreach, and 6sense, with a bachelor’s degree preferred. The US OTE ranges from $36.54 to $54.81 with a 70/30 base/commission split, plus potential bonuses or benefits, and the role features a hybrid work arrangement with some in-office presence as determined by the manager. Zendesk emphasizes fairness, diversity, and inclusion, notes that AI screening may be used, and is an equal opportunity employer offering accommodations for applicants with disabilities, with contact information for accommodations and EEO rights.

Zendesk is seeking a Senior Technical Program Manager in San Francisco (Hybrid) to own and drive cross-functional technical programs for Forethought AI Agents by Zendesk, delivering outcomes aligned with Level 2/3 OKRs and partnering with Product, Design, Engineering, CIO, Data, Legal, Finance and GTM teams. You’ll establish program cadence and governance, manage scope and critical path, mitigate risks, and ensure predictable, high-quality delivery through change management and stakeholder alignment. You’ll connect roadmaps across Product and Engineering and partner functions, drive delivery of scalable features and services that support Zendesk’s AI and CX priorities, and collaborate across EMEA, APAC, and AMER; you’ll also mentor others to raise execution standards. What you’ll bring includes a proven track record delivering technical programs in software, strong cross-functional collaboration, experience with AI/ML or platform initiatives, global multi-geo program experience, execution discipline, facilitation and data-informed decision making, and familiarity with Jira/Confluence/Agile. The US base salary range is $174,000–$262,000, with potential bonuses, benefits, or related incentives; Zendesk is an equal opportunity employer committed to diversity and inclusion, with AI screening and accommodations available as described.

The IT Principal Enterprise Delivery Lead orchestrates testing across large-scale, complex integrations and transformation programs (such as ERP) as the primary QA delivery lead, partnering with Business and Product to prevent high‑investment projects from failing and to implement enterprise-wide QA governance via the QA CoE. Key duties include Release Cycle Quality Governance: driving QA in major releases, monitoring release readiness across squads, proactively surfacing enterprise risks, and ensuring Quality Gates and Definition of Done are met. In Requirement Review & QA Transformation Leadership, the role leads cross-functional end-to-end strategy for complex transformations, operationalizes automated QA rules, participates in early requirement reviews, and conducts structured walkthroughs with BSAs and Business teams to prevent requirement leakage. Defect Management and Auditability emphasize root-cause analysis for defects, maintaining bidirectional test-case-to-defect traceability, actively participating in bug triage, and ensuring data hygiene and real-time release metrics. Candidates need at least 10 years in Software Quality Engineering with 5+ in leadership, strong QA automation and RCA/traceability expertise, Jira/Xray proficiency, with preferred experience in end-to-end testing across multi-vendor ecosystems and AI-enabled testing; the US base salary ranges from $161k to $241k plus bonuses, and Zendesk promotes a hybrid, inclusive workplace with equal opportunity and accommodations.

Zendesk is hiring a Senior Strategic Pursuits Lead to own pursuit strategy for complex, high-value opportunities typically $1M+, leveraging CX and technical expertise to shape executive conversations, orchestrate cross-functional execution, and define value propositions that shift discussions from features to measurable business outcomes. Responsibilities include leading end-to-end pursuits, translating CX requirements into solution and delivery implications, building data-backed ROI models, partnering with platform architects and engineering to de-risk procurement and shorten sale cycles, and leading competitive positioning while serving as executive sponsor to secure internal commitments and present to C-suite stakeholders. Qualifications include a proven track record in strategic deal leadership closing multi-million-dollar enterprise deals in consulting or enterprise technology, deep CX subject matter expertise, strong consultative selling with ROI analyses and executive-level proposals, collaborative executive presence, and demonstrated thought leadership. Preferred qualifications include 12+ years of CX-focused consulting, a bachelor’s degree in engineering, computer science, or related field (MBA preferred), 5+ years applying AI technologies within customer service, exceptional communication and relationship-building skills, and willingness to travel 40–60% for on-site pursuits in a global remote environment. Compensation and culture notes: the US OTE ranges from $218k to $326k with an 80/20 base/commission split, with possible bonuses or incentives; Zendesk also notes AI screening in hiring, supports a hybrid work model, and emphasizes equal opportunity, global diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Strategic Pursuit Lead to own end-to-end, high-value enterprise opportunities (typically $1M+) and shape executive conversations with value propositions that tie CX and technical outcomes to measurable business impact. The role involves leading cross-functional pursuit teams, translating CX requirements into viable solution and delivery implications, building ROI models, partnering with platform architects and engineering, guiding competitive positioning and win themes, and serving as an executive sponsor and external representative. Qualifications include proven strategic deal leadership closing multi-million-dollar deals, CX/transformation expertise, strong consultative selling and financial acumen, collaborative executive presence, and thought leadership with public speaking; 8+ years in CX-related consulting and 5+ years applying AI to customer service; willingness to travel 40–60%; degree preferences include Engineering/CS with MBA preferred. The US OTE ranges from $182,000 to $274,000 with an 80/20 base/commission split, with potential bonuses and location-based adjustments, and compensation details explained in the posting. Zendesk emphasizes AI-powered customer experiences, a hybrid, inclusive workplace, and a commitment to diversity, equity, and inclusion as an equal opportunity employer, with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Security Analyst to join its Security Technical Compliance team to shape global security compliance, blending deep technical expertise with collaboration across technical and non-technical groups. The role involves conducting comprehensive technical reviews focused on HIPAA and FedRAMP, handling reporting and data analysis, and acting as a trusted advisor in cross-functional projects with Legal, Engineering, Product, and GRC, plus providing technical input in customer meetings and sales engagements. Requirements include solid app/UI testing skills and understanding of SaaS stacks, familiarity with multi-tenant cloud environments (AWS preferred; Azure/GCP helpful), knowledge or ability to learn GDPR/ISO/SOC 2/HIPAA/FedRAMP, strong security fundamentals, and the ability to facilitate cross-functional initiatives and clearly explain concepts; automation/integration experience is a plus. The US base salary range is $126,000 to $190,000 per year, with potential bonuses, benefits, or incentives, and offers are based on capabilities, experience, and location, with base salary shown separately from any incentives. Zendesk emphasizes a fulfilling, inclusive culture with hybrid work options and is an equal opportunity employer committed to diversity, inclusion, and accommodations, with the use of AI or automated decision systems in screening as appropriate.

The role is Senior AI Product Specialist Sales Operations Analyst at Zendesk, blending sales operations expertise with technical and data manipulation skills to optimize AI product specialist workflows, improve pipeline accuracy, and enable data-driven sales and product strategies. It is a high-impact individual contributor role requiring mastery of CRM management, automation, analytics, and cross-functional collaboration to support sales and AI product initiatives amid ongoing growth and system integrations. Key responsibilities include enabling sales and AI product adoption workflows with Sales leadership and product management, ensuring data integrity across Salesforce and other platforms, building automation pipelines for data syncing and reporting, performing strategic analytics, forecasting, and compensation management, and coordinating with Sales Ops, RevOps, Data Science, Engineering, and Finance while enforcing compliance. Essential qualifications include 5+ years of experience blending Sales Operations and Product/AI Operations in SaaS or AI-driven environments, a strong focus on data accuracy and process improvement, ability to influence across matrixed teams, enthusiasm for AI technologies, and an autonomous, proactive mindset; technical expertise in Salesforce, CPQ, and incentive models, with familiarity with AI ecosystems as a plus, plus strong communication and project management skills. The role offers a US base salary range of $94,000-$140,000 with potential bonuses and benefits, a hybrid work arrangement, and Zendesk's commitment to diversity and equal opportunity with AI screening and accommodations available if needed.

Forethought, launched in 2018 and acquired by Zendesk in April 2026, offers enterprise AI agents for customer experience and powers billions of monthly interactions for brands like Upwork, Grammarly, Airtable, and Datadog. The company’s Product Design Team conducts user research and designs end-to-end AI-driven CS products that connect customers with live services and CS expertise quickly and accurately. The Senior Product Designer will lead various initiatives, collaborate cross-functionally, advocate Design Thinking, conduct research, and contribute to design systems and the product’s look and feel. Requirements include a bachelor’s or master’s in a design-related field, 6+ years of professional design experience, strong visual craft, and a proactive, ambiguity-tolerant mindset; US base salary ranges from $190k to $286k with potential bonuses or incentives, with final offers based on capabilities and location. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity hiring, and accommodations for applicants with disabilities, while noting AI may be used to screen applications.

Zendesk is hiring a Senior Full Stack Engineer to build a real-time voice AI product designed to make live conversations natural and reliable. The role involves designing backend services for real-time voice, integrating telephony, WebRTC, real-time audio processing, and external AI/speech services, and shipping end-to-end features across backend and frontend as needed. You will focus on latency, reliability, observability, and platform performance, tackling challenges like turn-taking and graceful handoffs to humans through collaboration with product, design, and ML teams. Basic qualifications include 3+ years building production software with backend focus, experience with real-time or event-driven systems (WebRTC, SIP), and Python or equivalent backend languages and async architectures; preferred qualifications include telephony stacks, speech models, and full-stack experience. The US base salary ranges from $145,000 to $217,000 and may include bonus or benefits, with offers based on capabilities, experience, and location, alongside Zendesk’s commitment to hybrid work, inclusion, and equal opportunity.

Zendesk is hiring a Forward Deployed Engineer (FDE) in the Technical Presales team to act as a hybrid software engineer and strategic consultant who embeds with strategic customers to design, build, and deliver production-grade AI solutions that drive measurable ROI. Responsibilities include leading end-to-end delivery of AI/LLM solutions, building production-grade integrations and data pipelines, troubleshooting complex blockers, collaborating with Sales Engineering and Product teams, and turning customer insights into prioritized product feedback. Requirements include a founder mindset, 5+ years of software engineering for production systems, full-stack fluency across frontend and backend and cloud infrastructure, hands-on experience with LLMs, RAG, vector stores, and production deployment, and willingness to travel 25–50%. Preferred qualifications include prior FDE or professional services experience, familiarity with LangChain/LlamaIndex/Haystack, knowledge of Zendesk APIs or customer support platforms, and experience with ML observability, governance, and security/compliance. Compensation is US OTE $200k–$300k with an 80/20 base/commission split, plus potential bonuses and benefits; Zendesk emphasizes a diverse, inclusive culture with a hybrid work model and notes AI-based screening and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Engineering Manager to lead a distributed team focused on cloud governance, IAM, and secrets management, strengthening security architecture and compliance through automation to accelerate product delivery. The role involves coaching the team, managing multiple initiatives (governance, audits, high-availability infra), partnering with Corp Dev, Security, and product teams during acquisitions to standardize access and guardrails, owning on-call and incident response, and communicating progress and trade-offs to senior leadership while aligning with the Senior Director of Cloud Infrastructure on the roadmap. Required qualifications include 5+ years in a people-management role with hands-on technical experience, governance of enterprise AWS environments, familiarity with Infrastructure as Code and GitOps, strong cross-functional collaboration, excellent communication, and experience with security/compliance frameworks such as SOC 2, FedRAMP, or ISMAP. Preferred qualifications include experience with tools like Claude and Cursor, familiarity with non-AWS clouds (GCP, Azure), and knowledge of reporting tools such as Wiz and Snowflake. The position offers a US base salary range of $200,000-$300,000 with potential bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive workplace, transparent AI screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking a CXSO Renewals Strategy and Analytics partner to lead data-driven strategy for the Global Renewals organization, reporting to the VP of Renewals and aligning retention, GRR, and ARR goals. The role focuses on designing the connective tissue between frontline renewal management and strategic execution, maximizing ARR retention, reducing churn/contraction, and building models to set and track GRR and C+C targets using tools like Clari or Gong. Key responsibilities include strategic partnership, forecasting and modeling, target setting, process optimization in SFDC, and integrating AI/advanced analytics to automate forecasting and identify at-risk accounts, plus consolidating multi-source data into dashboards. Requirements include 7–10+ years in Strategy & Operations in a high-growth B2B SaaS with multi-product portfolio, deep renewals lifecycle expertise (ARR, GRR, NRR, churn) and contract workflows, and proficiency with SFDC, forecasting tools, AI/ML analytics, SQL, Excel/Sheets, and BI tools like Looker or Tableau. The role offers a US base salary range of $178k–$266k (with potential bonus/benefits), a hybrid work model, a commitment to diversity, and success will be measured by unified data visibility, ARR retention, and scalable renewal workflows.

Zendesk is seeking a Public Sector Solutions Consultant to lead AI-powered CX/ES transformations for FedSLED agencies, partnering with Sales, Product, Engineering, and Customer Success to deliver scalable, outcomes-focused solutions. Responsibilities include leading technical and business discovery, designing AI-driven CX/ES solutions, driving the end-to-end technical engagement through the sales cycle, integrating and scaling with Zendesk APIs and cloud platforms, collaborating to influence the product roadmap, and measuring ROI while promoting AI adoption. Requirements include 5+ years of presales or equivalent experience, proven ability to execute pilots/POCs, ROI literacy, understanding of AI technologies in CX, domain expertise in CCaaS/ITSM/BI/Workforce Management, strong analytical storytelling and communication skills, knowledge of FSLED compliance being strongly desired, a bachelor’s degree (graduate degree a plus), and willingness to travel. Who you are: strategic, technically fluent, collaborative influencer, customer-obsessed, analytical storyteller, and an innovative problem solver. Compensation and culture: the US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split (plus potential bonuses), Zendesk supports hybrid/remote work, is an equal opportunity employer promoting diversity and inclusion, and provides accommodations for applicants with disabilities; AI may be used in screening applications.

Zendesk is seeking a Senior Learning Architect to design, build, and maintain the customer-facing learning ecosystem, acting as a bridge between internal teams and customers to translate complex workflows into impactful learning experiences while leveraging AI for content development and measurement. Responsibilities include designing a comprehensive curriculum, conducting needs analyses, producing high-fidelity e-learning with Articulate Rise and AI tools, developing diverse assets (microlearning, video, job aids), creating strategically aligned assessments and certifications, and managing the full content lifecycle with QA, accessibility audits, and data-driven updates. The role requires a bachelor's or master's in a related field, 3+ years of experience in customer education or SaaS instructional design, the ability to simplify technical concepts for varied audiences, proficiency with authoring tools and LMS, and strong communication and organizational skills. Preferred qualifications include mapping learning objectives to customer success metrics, collaborating with Product, Marketing, and Engineering to align with release cycles, launching certification programs, using training data to prove ROI, and exploring interactive delivery methods such as in-app guidance or gamification. Compensation includes a US base salary of $87,000–$131,000 with potential bonuses and benefits; Zendesk emphasizes a hybrid work model, inclusion, and equal opportunity, and notes AI screening and accommodations for applicants with disabilities.

- The role is Senior Manager, Revenue Recognition in Austin, TX, owning the revenue close operations in Zuora Revenue (RevPro) from period open to final posting. - Key responsibilities include leading the end-to-end monthly open/close, posting revenue journal entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the team, and continuously improving close procedures and controls. - Basic qualifications require 7+ years in revenue recognition or technical accounting, a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge. - Preferred qualifications include SaaS industry experience, NetSuite or ERP experience, and prior mentoring or managing accounting staff. - The role offers a hybrid work arrangement with some in-office time, a base salary range of $151,000–$227,000 plus bonus/benefits, and Zendesk’s commitment to diversity and equal opportunity.

Zendesk is hiring a Senior Operations Manager to support the Product Development Operations team, focusing on strengthening operational rigor across product development, planning, execution, and ways of working, with Jira expertise and AI-first process improvements. You’ll partner with Product, Engineering, and Design to improve end-to-end delivery, establish mechanisms for prioritization and dependency management, and drive quarterly and annual planning and delivery tracking. Responsibilities include reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery health metrics, ensuring Jira-driven execution, aligning cross-functional stakeholders, and creating scalable documentation and playbooks. Basic qualifications include 7+ years in Product Development Operations in SaaS, experience with product lifecycles and cross-functional delivery, strong Jira skills, and excellent communication and problem-solving abilities; preferred qualifications include experience with scaled delivery, Jira Advanced Roadmaps, and AI/automation exposure. The role offers a US base salary range of $174,000–$262,000 (with potential bonus/benefits), a hybrid work model with part-time in-office presence, and Zendesk’s commitment to fairness and inclusion, noting that AI may be used to screen applicants and accommodations are available on request.

The role is to architect the evolution of Zendesk's partner ecosystem with an AI-first approach, scaling programs to accelerate adoption and revenue across partner channels (MSPs, Affiliates, VARs) in collaboration with executive leadership. Responsibilities include owning the end-to-end global partner strategy, designing incentives and pilot programs, and developing a multi-year Partner Incentives Strategy to shift business from direct to indirect models. Operational Excellence focuses on defining and reporting KPIs, governance, outcome-based pricing and scalable discounting, and optimizing the partner experience across systems and workflows. Communication & Leadership covers partner recruitment, high-impact communications, program launch readiness, collateral creation, and cross-functional alignment with GTM, Customer Success, and Marketing, while influencing senior leadership. Qualifications require 15+ years in partner programs or ecosystem leadership within SaaS/enterprise tech, experience with major route-to-market transformations, strong cross-functional leadership and analytics, and a bachelor’s degree (MBA preferred), with a US base salary range of $182,000–$272,000 plus potential bonuses and benefits, along with Zendesk’s commitments to diversity, hybrid work, AI screening, and accommodations.

The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.

Zendesk is hiring a Senior Backend Engineer to own the data layer powering its AI products, building and scaling integrations and analytics infrastructure to transform raw support data into automation recommendations that reduce costs and improve outcomes. You’ll design and maintain platform connectors (ETL), extend the Discover insights engine, build resilient data pipelines, optimize search indices for full-text and vector/hybrid search, address distributed systems challenges, and collaborate to turn analytics into reliable, explainable customer-facing metrics and recommendations. The role requires a strong backend ownership mindset, experience building data pipelines or integration platforms with observability, knowledge of search/analytics infrastructure for retrieval features, distributed job processing patterns, and cross-functional collaboration with product, data science, and design. Basic qualifications include 3+ years of backend experience (ideally in B2B SaaS), proficiency in Python and FastAPI, production experience with MongoDB, Elasticsearch/OpenSearch, Redis, and experience designing/distributing job processing with RQ or Celery. Preferred qualifications include ETL/orchestration tools (Dagster/Airflow), S3 storage patterns, familiarity with NLP/RAG systems, multi-tenant SaaS and webhook security, along with a base salary range of $174k-$260k in the US plus potential bonus and accommodations for hybrid work, diversity, and inclusion.

Zendesk is seeking a Senior Product Manager for Approvals & Automations to lead an approvals workflow engine with multi-step processes and integration of approvals steps with the AI Agents platform and the Zendesk MCP server for external AI actions. The role involves collaborating with engineering, design, marketing, and sales to deliver a robust, user-friendly workflow solution and to define the vision and roadmap for this product area. Responsibilities include acting as a subject matter expert, driving execution with engineering and cross-functional partners, advocating for a user-centric design, defining OKRs and success metrics, and scaling the service to thousands of rule executions with minimal impact on Zendesk infrastructure. Basic qualifications require a bachelor’s degree and at least 5 years of product management experience in customer-focused SaaS, full-stack product development, strong collaboration, systems thinking, a self-starter mindset, and excellent communication and data-driven decision-making; preferred is enterprise BPMN-based product experience. Compensation ranges from $182,000 to $274,000 base salary in the US with potential bonuses and benefits, a hybrid in-office/work-from-home schedule, and Zendesk’s commitment to diversity, inclusion, and accommodations, with AI potentially used for screening.

Zendesk is seeking a Director of IT Finance to lead a high-performing team that supports critical financial processes, particularly Record to Report (R2R) and Source to Pay (S2P), with an emphasis on finance technology and collaboration across geographies. Responsibilities include leading and developing IT teams, designing scalable value streams to optimize R2R and S2P, serving as a strategic partner to global business leaders, driving large ERP migrations and financial system integrations, implementing AI-driven automation, and ensuring system oversight and strong project management. Requirements feature a bachelor’s degree in Finance, Accounting, Business, or related field (MBA or CPA/CFA preferred), 10+ years in finance systems/operations with at least 5 years in leadership, and proven experience with ERP/finance tools (e.g., Oracle, NetSuite, Adaptive, Blackline, Coupa) plus demonstrated global team development and change management skills. The role offers a US base salary of $170,000–$256,000 with potential bonuses and benefits, and a hybrid in-office/remote schedule with specific in-office days determined by the hiring manager. Zendesk highlights its core values (lead with exceptional service, deliver the simplest solution, take pride in our work, care for each other) and its commitment to diversity, equity, and inclusion, while noting the use of AI screening in applicant evaluation and providing accommodations for applicants with disabilities.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 SaaS experience to lead revenue recognition, contract analysis, and policy development. The role covers fundamental ASC 606 compliance, expert advisory on contracts, data-driven decision making, continuous improvement of processes and systems, data integrity, and supporting financial reporting and audits. Candidates should have extensive ASC 606 knowledge, a degree in accounting/finance (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics, cross-functional collaboration, meticulous attention to detail, and the ability to work US hours. The position offers a US base salary range of $118,000–$178,000 with potential bonuses or related incentives, and Zendesk emphasizes a hybrid, flexible, and inclusive work culture along with diversity, social impact, and benefits. Zendesk is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities.

Zendesk's Digital CX team is seeking a Senior Certification and LMS Administration Specialist to lead and scale global certification programs and manage the LMS infrastructure, shaping AI- and practitioner-first learning experiences. The role governs certification lifecycle operations, vendor management, and cross-functional initiatives to drive awareness, demand, product adoption, customer satisfaction, and global retention. It includes managing LMS systems and integrations, ensuring data integrity, user permissions, ticketing, and implementing automation and AI-driven support to enable scalable learner experiences and reliable reporting. Ideal candidates will have 5+ years in B2B SaaS Customer Education or Enablement, including 2+ years managing global certification or LMS programs, along with strong collaboration and communication skills. Zendesk emphasizes equal opportunity and a hybrid work model, offers a base US salary range of $130k-$196k with potential bonuses, and notes that AI may be used for screening while accommodations are available.

The Senior Alliance Manager, AWS will own and accelerate Zendesk’s strategic AWS partnership to maximize co-sell activities and create joint value propositions, including navigating the AWS Marketplace and coordinating joint go-to-market efforts with Zendesk and AWS. Responsibilities include developing and executing a strategic alliance plan, collaborating with AWS teams to identify opportunities, leading value-creation initiatives, aligning internal teams for consistent messaging, supporting end-to-end co-sell motions, monitoring KPIs, acting as a trusted advisor, and facilitating workshops and executive briefings. Qualifications require 7+ years in alliance/partner management or business development focused on AWS, a proven track record in AWS co-selling and cloud marketplace partnerships, experience with SaaS platforms like Zendesk and their integrations, strong communication and the ability to translate technical solutions into business value, plus strategic and analytical thinking and travel as needed. Compensation includes a US annualized OTE range of $191,000–$287,000 with a 60/40 base/commission split, and potential bonuses or benefits; offers will be based on capabilities, experience, and location, and base/OTE figures reflect only salary-related components. Zendesk offers a hybrid work model, emphasizes a diverse and inclusive culture, notes possible AI screening in the hiring process, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

This role is a manager who leads a team of Sales Engineers and subject matter experts for the West Coast Enterprise sales organization, ensuring Zendesk's platform is properly scoped, architected, and presented to align with customer business outcomes to drive growth and retention. Key duties include strategic leadership to define market-winning strategies, executive advisory to translate business hurdles into solutions using the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Qualifications include 8+ years in high-growth SaaS, CX, or AI environments; 4+ years of leadership scaling presales or technical consulting; the ability to influence internal product direction and external customer strategy; domain knowledge in Customer Experience or Employee Experience; and technical literacy in CX tools, cloud technologies, and AI/ML. The U.S. annualized OTE range is $196,000 to $294,000 with an 80/20 base-to-commission mix, and the package may include bonus, benefits, or incentives; the final offer depends on capabilities, experience, and location. Zendesk emphasizes an inclusive culture, hybrid work, and notes that AI may be used to screen applications; it is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area-based team, drive revenue and strategic expansion across complex Enterprise accounts, and advance AI-driven CX and EX solutions. The role entails hiring and coaching a high-performing team, executing go-to-market strategies with AI-enabled, solution-based selling, and guiding multi-product sales cycles with senior executive engagement and upsell/cross-sell efforts. It requires conducting quarterly territory and account planning, leading weekly forecasts, reviewing top accounts quarterly, enforcing operational rigor, and maintaining deep knowledge of Zendesk’s AI/automation capabilities to present to executives and align with the roadmap. Qualifications include a BA/BS, 10+ years of software sales with 5+ years in Strategic Sales leadership, a track record of exceeding targets, expertise in complex enterprise cycles (MEDDPICC preferred), strong forecasting and negotiation skills, Bay Area relationships, and proficiency with Salesforce, Outreach, and Clari; the role offers a US OTE of $442k-$662k (base/commission 50/50) with a hybrid in-office/remote setup and travel. Zendesk is an equal opportunity employer committed to diversity, with AI screening and accommodations available on request, and a culture that emphasizes hybrid collaboration and inclusion.

Zendesk seeks a forward-thinking Hunter Commercial Account Executive to acquire new B2B SaaS customers, using AI-driven insights to accelerate growth and deliver measurable ROI. Responsibilities include driving new revenue by prospecting and closing accounts, leveraging AI/data tools to prioritize opportunities, leading the full sales cycle, building executive relationships, maintaining a high-velocity pipeline, collaborating with technical teams, and applying automation for AI-first outreach (travel required). Required qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven record of exceeding targets, ability to close complex executive-level cycles, strong VP/C-suite relationship skills, excellent communication and negotiation abilities, proficiency with AI and sales tools (Salesforce, Groove, Clari), and strong organizational skills. The role offers US OTE of $230k-$344k (base/commission 50/50), potential bonuses or incentives, and a hybrid work arrangement with part-time onsite at a local office (schedule determined by the manager) plus travel. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end technical engagements through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms, all while cross-functionally aligning with stakeholders and measuring ROI. Requirements include 5+ years of presales or solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting technologies, proven experience delivering pilots or proofs of concept, deep understanding of AI technologies and their CX applications, and domain expertise in CCaaS, ITSM, BI, WFM, or integration & middleware, plus a bachelor’s degree and willingness to travel. You are strategic, technically fluent, collaborative, customer-obsessed, an analytical storyteller, and an innovative problem solver who translates AI capabilities into business value. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split and may include bonuses and benefits; Zendesk emphasizes diversity, equity, inclusion, hybrid work options, and accommodations for applicants with disabilities.

The role is a Data Product Manager for Foundational Data Assets responsible for the strategy, roadmap, definition, implementation, and maintenance of the company’s core metrics, acting as a bridge between senior stakeholders and technical teams to ensure KPI integrity and alignment with strategic goals. Responsibilities include metric definition and governance—collaborating with cross-functional stakeholders to define core metrics, establishing definitions, calculation methods, data sources, and maintaining a comprehensive data dictionary with the Data Governance team—along with data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, and ensuring timely updates and data consistency. Strategic analysis and reporting involve providing insights on trends, opportunities, and risks, and delivering regular reports and dashboards to senior management with actionable insights, while stakeholder management and communication ensure complex data concepts are conveyed to both technical and non-technical audiences and foster cross-functional alignment. Enablement duties include raising organizational awareness of data assets and metrics, promoting data literacy, and acting as a subject-matter expert to guide business users in data interpretation and analysis. Qualifications include a Bachelor’s or Master’s in a quantitative field, 5+ years in data product management or analytics, experience with data platforms (Snowflake, dbt), software industry or consulting background, preferred exposure to transaction events (private equity buyout or IPO), strong understanding of software business models and KPIs, ERP/CRM familiarity, excellent communication and project management skills, a US base salary range of $183,000–$275,000 with potential bonus/benefits, and a hybrid work setup; Zendesk emphasizes diversity, equal opportunity, and accommodations.