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Zendesk is seeking a Staff Software Engineer to enhance its team, focusing on designing scalable approval systems and workflows. The role involves collaborating with engineers to develop features that cater to customer customization and enterprise service solutions using technologies like Ruby on Rails and Golang. Candidates should have over seven years of software engineering experience, strong proficiency in various programming languages and frameworks, and technical leadership abilities. The position is hybrid, requiring presence in one of Zendesk's offices in San Francisco, Austin, or Madison while offering flexible remote work options. Zendesk promotes diversity and inclusion, and is committed to providing a fulfilling work environment with competitive compensation and benefits.

Zendesk is seeking a hands-on Senior Web Marketing Manager to enhance its global web presence and support business growth through effective digital marketing strategies. This role involves collaborating with cross-functional teams to deliver a seamless and engaging user experience, managing web marketing projects, and overseeing website updates and conversions. Candidates should have 5-7 years of relevant experience, strong project management skills, and familiarity with web analytics tools and content management systems. The position offers a hybrid work environment and competitive salary, ranging from $140,000 to $210,000, with additional incentives. As an equal opportunity employer, Zendesk promotes diversity and inclusion in the workplace and encourages applicants from diverse backgrounds.

Zendesk is looking for an energetic and motivated Inbound Sales Development Representative (SDR) to join their Sales team. The SDR will be responsible for following up on leads, qualifying prospects, scheduling meetings, and contributing to a positive team environment while achieving sales metrics. Ideal candidates should possess excellent communication skills, be self-starters, and have a passion for sales and technology, with a bachelor's degree preferred. The role offers a hybrid work environment, combining remote work flexibility with scheduled office attendance, and the compensation ranges between $28.85-$43.27 per hour based on performance. Zendesk is committed to diversity, equity, and inclusion in the workplace and provides accommodations for applicants with disabilities.

Zendesk is seeking a Commercial Sales Manager to enhance its commercial presence and lead a sales team to achieve significant revenue growth in a fast-paced market. The role requires a dynamic leader with extensive sales experience, specifically in the SaaS industry, to develop effective sales strategies and manage a high-performing team focused on new customer acquisition and revenue growth from existing clients. Key responsibilities include providing sales leadership, hiring and motivating team members, and analyzing sales activities to inform strategy, while maintaining a strong knowledge of market trends and Zendesk solutions. The position offers a competitive salary range of $228,000-$342,000 with additional bonuses and benefits, and promotes a hybrid working model that combines onsite collaboration with remote flexibility. Zendesk values diversity, equity, and inclusion in the workplace and actively seeks to create an accommodating environment for all applicants and employees.

Zendesk is seeking a Staff Software Engineer to lead full-stack development for its Support Suite Engineering team, acting as the technical lead for a cross-functional group focused on backend and full-stack initiatives. The position is hybrid, requiring candidates to be near offices in San Francisco, Austin, or Madison. Key responsibilities include executing technical designs, building scalable systems and APIs, collaborating with Product Managers and Designers, and mentoring engineers. Candidates should have over seven years of experience in software engineering, proficiency with various programming languages, and strong collaboration skills. The compensation for this role ranges from $164,000 to $246,000 annually, with additional benefits and a commitment to fostering diversity and inclusion in the workplace.

Zendesk is seeking a GTM Finance - Pricing/Costing Senior Manager for their GTM Finance & Strategy team, where the role is focused on financial analysis related to pricing strategies and cost structures to enhance gross margins and support growth. The position requires a minimum of 8 years of finance experience, including expertise in cost and price modeling, along with strong communication and leadership skills. Key responsibilities include leading financial analyses, partnering with various teams to provide insights, developing cost models, and mentoring junior finance team members. Candidates should possess advanced financial modeling skills and experience within fast-paced technology environments, ideally in SaaS businesses. The job offers competitive compensation, flexible work arrangements, and emphasizes a commitment to diversity and inclusivity in the workplace.

Zendesk is seeking an experienced digital analyst to join their marketing team, focusing on web and digital analytics' complete lifecycle. The role includes implementing tracking strategies, managing tagging frameworks, and overseeing platform migrations while ensuring data accuracy and compliance with privacy regulations. Candidates should have over seven years of relevant experience, particularly with tools like GA4 and Adobe Analytics, as well as strong collaboration skills to work with cross-functional teams. The position offers a hybrid work environment, and compensation ranges from $146,000 to $220,000 annually. Zendesk is committed to diversity and inclusion in their hiring practices and encourages applicants from all backgrounds.

Zendesk is looking for a motivated Inbound Sales Development Representative (SDR) to join their Sales team, where the primary responsibilities include qualifying leads and scheduling meetings with Account Executives. The ideal candidate should be enthusiastic about sales, technology, and working in a fast-paced environment, with strong communication skills and a team-oriented mindset. Candidates with a bachelor's degree or relevant sales experience are preferred, along with a demonstrated ability to meet targets. The compensation for this position ranges from $28.85 to $43.27 per hour, with additional potential for bonuses and benefits. This role offers a hybrid work experience, requiring some in-office attendance while allowing for remote work flexibility.

Zendesk is seeking a senior-level Solution Architect with significant experience in Lead to Quote (L2Q) and Quote to Cash (Q2C) domains. The architect will lead end-to-end solution design, conduct in-depth technical business process discovery, and ensure alignment with strategic business goals. Responsibilities include collaborating with IT teams, adopting best practices, and mentoring cross-functional teams. Candidates should have at least 10 years of experience, deep knowledge of related SaaS platforms, and familiarity with AI applications in sales. The position offers a salary range of $161,000 to $241,000, along with potential bonuses and benefits, in a hybrid working environment that promotes diversity and inclusion.

Zendesk is looking for a Senior Software Engineer for its Data and Analytics team, which operates primarily in Pacific Standard Time and offers remote flexibility. The role involves utilizing Java and Maven/Spring for backend development, as well as TypeScript and React for front-end work, while enhancing the existing codebase and deploying new capabilities for its analytics platform. Candidates should have a minimum of four years of full-stack engineering experience, particularly with Java, and demonstrate proficiency in data and ETL processes, alongside strong problem-solving and collaborative skills. The position supports a hybrid work model, requiring some in-office presence for team collaboration. Zendesk emphasizes inclusivity and diversity in hiring practices, offering a competitive salary range along with potential bonuses and benefits.

Zendesk is seeking a Business Development Manager to lead and develop a team focused on lead generation and qualification, crucial for the company's success. The ideal candidate should have significant experience in managing teams, achieving targets, and providing feedback for process improvements. Responsibilities include hiring, mentoring, and coaching team members, as well as collaborating closely with marketing and sales to optimize lead quality and quantity. The position requires a background in software sales, particularly in SaaS, along with management experience and strong communication skills. Compensation for the role is between $140,000 and $210,000 annually, with a hybrid work model requiring in-office attendance three days per week.

Zendesk for Startups is dedicated to supporting startup growth through innovative customer experience solutions, having worked with over 160,000 customers worldwide. The company is looking for a Senior Startup Growth & Solutions Manager to oversee and enhance the Zendesk for Startups program, focusing on strategic program redesign and execution to benefit startups at various stages. The role requires cross-functional collaboration to create a scalable and impactful program, with a strong emphasis on data-driven initiatives and engagement strategies. Candidates should have significant experience in startup ecosystems, product marketing, and managing global programs, with a solid understanding of funding mechanisms for startups. The position offers a hybrid work environment and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a collaborative and data-driven Marketing Business Operations Manager for North America to enhance the efficiency and effectiveness of their marketing initiatives. The role involves aligning marketing efforts across various teams, including Sales and XDR, and developing streamlined processes that adhere to global standards. The manager will also focus on enabling and educating teams through training programs and clarity on processes, while leveraging business data to identify opportunities and risks. Candidates should have 5-8 years of experience in business and marketing operations, strong analytical and communication skills, and a passion for cross-functional teamwork. The position offers a hybrid working model and a salary range of $116,000 to $174,000, with additional benefits and bonuses possible.

The Senior Customer Success Manager (CSM) at Zendesk is a pivotal customer-facing role focused on driving business outcomes for customers through the company's innovative solutions. The primary objective of the CSM is to ensure that customers achieve value from their investment in Zendesk, working closely with various stakeholders within customer organizations, from executives to administrators. Key responsibilities include managing customer health, facilitating product adoption, advocating for customer needs, and fostering strong relationships across their ecosystem. Successful candidates should have over eight years of relevant experience, especially in customer success within enterprise technology or SaaS, as well as strong interpersonal skills and the ability to analyze customer health metrics. The position offers a hybrid work environment, an annual compensation range of $146,000 to $218,000, and is committed to diversity and inclusivity in the workplace.

Zendesk is a leading customer experience (CX) platform that prioritizes customer success and aims to provide value from its solutions through its CX organization. The CX Programs team plays a crucial role in enhancing business efficiency and facilitating transformations while reporting to the Chief Customer Officer (CCO). Key responsibilities of the team include ensuring effective service delivery, enabling product adoption, and reinforcing delivery excellence across departments. The role requires over five years of experience in CX or similar fields, expertise in customer success strategies, and strong analytical skills to drive operational improvement. Zendesk values diversity and offers a hybrid working model, maintaining an inclusive environment for applicants and employees.

Zendesk is seeking a summer intern for a ten-week position in their Global Revenue Operations (RevOps) team from June 8 to August 7, 2026, offering a hybrid work environment. The intern will support internal process improvements and automation initiatives, utilizing AI to enhance operational efficiency and product monetization. Key responsibilities include process documentation, user acceptance testing in commerce systems, and assisting with project-based work integrating legacy customers. Applicants should possess strong analytical skills, communication abilities, and a keen interest in business operations, while being actively enrolled in a relevant degree program. Zendesk prioritizes diversity and inclusion, providing a supportive culture and flexible working conditions.

The Finance & Strategy team at Zendesk is seeking a Financial Analyst Intern for a ten-week program from June 8 to August 7, 2026. The role involves delivering high-precision forecasting, analyzing financial results, building financial models, managing budgets, and improving processes, while directly contributing to the success of the team. Candidates are required to be pursuing a bachelor's degree in Finance or a related field, have experience with data modeling, and exhibit strong Excel skills. Desired qualifications include a positive attitude, an eagerness to learn, problem-solving skills, and attention to detail. The role offers a hybrid work experience, competitive hourly pay, and emphasizes Zendesk's commitment to diversity and inclusion.

The job description outlines the role of a Financial Analysis & Strategy Manager in Marketing at Zendesk, where the individual will lead the partnership with marketing and cross-functional teams to provide strategic financial insights and monitor costs. Responsibilities include overseeing financial modeling, managing headcount forecasting, and analyzing key marketing metrics to support decision-making and optimize ROI. Candidates should possess strong financial modeling skills, experience managing multiple priorities, and exceptional communication abilities, with a preference for those holding an MBA or advanced degree. The position is based in Madison, Wisconsin, with a hybrid working model that combines in-office presence and remote work. Zendesk emphasizes diversity and inclusion in its hiring practices and provides reasonable accommodations for applicants with disabilities.

Zendesk is seeking motivated individuals for a software sales role focused on customer experience and support solutions. The position involves engaging with prospective clients of various sizes to understand their business challenges and build a robust sales pipeline through strategic outreach. Candidates should possess business development experience, at least two years in a sales environment, and strong communication skills. The role offers a hybrid working experience, requiring some in-office attendance while allowing remote flexibility. Zendesk emphasizes diversity and inclusion in its hiring practices, encouraging applicants from all backgrounds.

Zendesk is seeking a technical support expert proficient in providing guidance across various communication channels, including messaging, email, and video conferencing. The role requires understanding customer needs, advocating for solutions, and ensuring a positive customer experience while solving problems. Key responsibilities include taking ownership of customer issues, effective communication, prioritization of tasks, and empowering end-users to utilize available resources. Required skills include 4-6 years of experience in customer support for enterprise software, knowledge of programming languages like HTML and JavaScript, and a collaborative work ethic. The position offers a US hourly rate of $30.29-$45.67 and promotes a hybrid work model, emphasizing diversity and inclusion in its hiring practices.

The job description outlines a managerial role in Asset Management & IT Infrastructure at Zendesk, focusing on both strategic oversight and hands-on execution of IT functions. The ideal candidate will manage a high-performing team while aligning technology operations with business goals, overseeing areas such as endpoint management, network infrastructure, and audiovisual technology. Responsibilities include developing lifecycle processes for technology assets, enhancing employee experiences, and leading global office IT expansions. The company emphasizes a collaborative culture that values humor, transparency, and continuous learning. Additionally, Zendesk offers a hybrid working model and is committed to diversity and inclusivity within the workplace.

Zendesk is seeking a Senior Marketing Operations Specialist to optimize and scale their lead management engine, primarily focusing on the Marketo platform. The role includes designing advanced marketing automation, optimizing lead scoring, ensuring data hygiene, and providing training for marketing and sales teams. The specialist will collaborate with teams across Marketing Analytics, Sales Development, and Campaign Operations to align Marketo strategies with overall business goals. Candidates must have extensive experience with Marketo, Salesforce, and strong analytical skills to improve marketing operations. Additionally, Zendesk promotes a supportive work culture with flexibility, competitive compensation, and a commitment to diversity and inclusion.

The job role is focused on demand generation efforts to support strategic business objectives in North America. The ideal candidate will excel in communication, collaboration, and the execution of multichannel marketing campaigns, blending strategic thinking with operational skills. Responsibilities include developing integrated campaigns, managing their lifecycle, utilizing technology for audience targeting, producing engaging content, and collaborating with various teams for execution. The candidate will also analyze campaign performance against KPIs and deliver detailed performance reports to stakeholders. Preferred qualifications include over five years in demand generation, strong analytical skills, project management expertise, and proficiency in relevant marketing tools.

Zendesk is seeking a Senior Manager of Product Design to lead the design vision for their Product-Led Growth initiative, which is essential for enhancing customer discovery and purchasing experiences. This high-visibility role involves overseeing a fast-paced design team and making decisive calls in ambiguous situations while maintaining high quality. The successful candidate will work closely with cross-functional leadership, build trust with senior partners, and present complex solutions to executives to drive alignment. Key responsibilities include owning the design strategy for the online customer journey, coaching designers, and recruiting top talent. Preferred qualifications include a strong portfolio showcasing leadership, experience with Product-Led Growth or funnel optimization, and exceptional storytelling and performance management skills.

Zendesk is a prominent customer experience software company focused on enhancing business-customer engagement. They are seeking a Strategic Enterprise Account Executive responsible for driving revenue growth by identifying and closing new business within strategic accounts, with an emphasis on AI solutions. The role requires building strong relationships with stakeholders, understanding their challenges, and tailoring solutions to meet their needs while maintaining a robust sales pipeline. Qualifications include a bachelor's degree, over seven years of enterprise sales experience, and strong engagement skills with executives. Zendesk offers a collaborative culture, competitive compensation with uncapped commission, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Staff Data Engineer for a hybrid role, with candidates needing to reside near one of its hubs in San Francisco, Austin, or Madison. The position involves leading the design, development, and scaling of their enterprise data platform in a collaborative Agile environment, focusing on building reliable data services and analytics solutions. Candidates should possess over ten years of experience in data engineering and architecture, with specific expertise in cloud databases and data pipeline tools. The job entails managing large projects, improving processes, mentoring engineers, and collaborating across teams to translate business needs into technical solutions. Additionally, the role offers an annual salary range of $183,000 to $275,000, along with the flexibility of a hybrid work environment that supports both in-office and remote work.

Zendesk is seeking an Enterprise Data Architect SME for their Enterprise & Solution Architecture team, aiming to build comprehensive digital data systems and platforms. The role involves providing strategic direction for data architecture, collaborating with various teams to implement effective data movement and transformation models, and ensuring accurate data delivery. Key responsibilities include contributing to multi-cloud architecture, leading master data management solutions, producing technical design artifacts, and utilizing various data tools for data processing. Candidates should have extensive experience in data architecture, MDM principles, ETL patterns, and data governance frameworks, with a preference for those familiar with enterprise data management and modern data practices. The role offers a hybrid work experience, blending remote flexibility with in-office collaboration, and includes a competitive salary range plus potential bonuses and benefits.

The Global Real Estate and Workplace Experience Program Analyst is a pivotal role within the Global Workplace and Real Estate team, responsible for managing extensive programs across 25 offices to enhance workplace experiences and support organizational growth. This senior-level position focuses on developing and executing strategies related to workplace life cycle planning, real estate, employee engagement, and hybrid work models. Key responsibilities include collaborating with various stakeholders, managing vendor relationships, and utilizing data analytics to inform strategic decisions. Effective communication and change management are also essential as the analyst will craft communication strategies to engage diverse audiences. The role offers a competitive salary range of $91,000 - $137,000 and reflects Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Workplace Experience Operations Coordinator to join its growing Workplace Experience Team, focusing on ensuring smooth daily operations for employees. The ideal candidate should have strong organizational skills, excellent communication abilities, and a flexible, customer-focused mindset. Responsibilities include providing customer service, managing front desk operations, coordinating in-office events, and liaising with vendors, among other tasks. A minimum of two years in facilities or office coordination and proficiency in project management and computer skills are required. Zendesk emphasizes a supportive and inclusive workplace, encouraging applicants from diverse backgrounds to apply.

The Manager of Solution Architects will lead a team focused on pre-sales solution design and proposal delivery, managing resources and methods to meet departmental goals. Key responsibilities include mentoring the team, providing expert guidance on Amazon Connect, collaborating with sales and engineering teams, overseeing project delivery, and resolving complex technical challenges. Candidates should have over six years of experience, including two years in a leadership role, with strong knowledge of software implementation, cloud technologies, and exceptional communication skills. The position offers an annualized salary range of $170,000 to $254,000, with potential bonus and benefits, and allows for a hybrid work environment. Zendesk is committed to diversity and inclusion in its workplace and provides accommodations for applicants with disabilities.

Zendesk is looking for a visionary leader to become the Vice President of Platform (Product & Engineering) and guide the development of its Service Platform, focusing on customer-centric and AI-enhanced solutions. The role involves overseeing a talented team of software engineers and product managers in the Americas and Asia-Pacific, shaping platform strategy, and executing a roadmap that supports customer needs across their services. Key responsibilities include deepening customer relationships, leading AI transformation initiatives, and fostering partnerships for enhanced functionality. The ideal candidate should have over ten years of experience in software engineering and product management, familiarity with modern AI technologies, and a proven track record in managing high-performing teams. Additionally, the position offers a competitive salary ranging from $245,000 to $367,000, with hybrid work flexibility and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Director of Global Sales Development Strategy and Operations, a role that blends strategic advisory skills with operational execution in a complex global environment. This position will serve as a strategic partner to the Global VP of Sales Development, focusing on planning, performance insights, and AI-based innovations to optimize sales development efforts. Key responsibilities include leading global planning and execution, integrating AI tools, and collaborating with cross-functional teams to align strategies that enhance pipeline and revenue generation. Candidates should have over seven years of experience in sales or marketing operations within high-growth SaaS environments, strong analytical skills, and a good understanding of global market dynamics. The role supports a hybrid working model and offers a competitive salary range, highlighting Zendesk's commitment to inclusivity and diversity in the workplace.

Zendesk is seeking a Machine Learning Engineer II to join their AI/ML Platform team in San Francisco (hybrid role) to enhance their GenAI infrastructure, specifically focusing on Large Language Model (LLM) applications. The role entails designing and improving core components such as LLM Proxy, evaluation frameworks, and orchestration systems for AI agents, requiring hands-on development experience in ML systems. Candidates should have 2-4 years of experience, familiarity with LLMs, Python proficiency, and exposure to cloud environments like AWS or GCP. The position offers opportunities for project ownership, professional development, and collaboration within a passionate team committed to improving customer experience. Additionally, the salary range for this role is $110,000 to $166,000, with eligibility for bonuses and benefits, alongside an inclusive work culture that values diversity.

Zendesk is seeking a Director of AI and Automation to enhance the employee experience through AI-driven solutions and intelligent automation. This role involves defining and implementing a comprehensive AI and automation strategy that aligns with business goals, while also coaching a team in delivering automation and AI capabilities. Key responsibilities include managing operational tasks, promoting employee AI adoption, and establishing governance frameworks. Qualified candidates should have over 10 years of experience in IT or engineering, with a strong background in workflow automation and leadership skills. The role offers a hybrid work experience, competitive salary, and a commitment to diversity and inclusion within the workplace.

The Manager, Compensation COE is tasked with overseeing a global team of Compensation Analysts to design, implement, and manage compensation programs and initiatives. This role involves collaboration across various departments, including Total Rewards and the People Team, to ensure alignment of policies with company objectives and market best practices. Key responsibilities include leading complex compensation projects, creating operational tools, and managing global job architecture while ensuring compliance with employment regulations. The position requires a Bachelor's degree in a relevant field and considerable experience in human resources and compensation analysis, alongside skills in team leadership and data analysis. Zendesk promotes a hybrid working model and is committed to diversity and inclusion in the workplace, offering a competitive salary range and additional benefits.

Zendesk is looking for a data-driven and strategic Director of SMB Sales to lead their North America SMB Sales team, focusing on customer acquisition and growth in the SaaS market. This role involves developing region-specific strategies while coaching a team of Sales Managers and Account Executives to exceed targets. Key responsibilities include driving cross-functional collaboration, improving sales processes, and engaging with executive stakeholders to enhance customer experience. The ideal candidate should possess over ten years of B2B sales experience, particularly in SaaS, and demonstrate strong leadership, analytical, and communication skills. This position offers a competitive salary range and emphasizes a hybrid work model to encourage teamwork and collaboration while allowing remote flexibility.

Zendesk is seeking a Director of HRIS who embodies qualities such as customer-centricity, problem-solving, and self-awareness to lead their global HRIS strategy. The role involves optimizing the Workday platform for a diverse team of over 6,000 employees, simplifying HR processes, and providing insights for decision-making. Key responsibilities include platform governance, team leadership, daily operations management, data quality assurance, and vendor relationship oversight. Ideal candidates should have over ten years of HRIS experience, including leadership in Workday for large organizations, strong project management skills, and familiarity with relevant modules and integrations. Zendesk promotes a hybrid work environment, emphasizing collaboration and inclusion while maintaining flexible remote work options.

Zendesk is seeking a Principal Product Manager to enhance its AI-powered employee service software. This role involves leading the development of functionalities that assist customers in designing and implementing processes within the platform, focusing on agent efficiency and process automation. The candidate will engage with customers, analyze data, and collaborate with teams to create a user-friendly product roadmap based on customer needs and market trends. Ideal candidates should have significant product management experience, strong prioritization skills, and a passion for developing exceptional user experiences. This position offers a hybrid work schedule, competitive salary, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Staff ML Engineer to lead the technical vision for its next generation of GenAI infrastructure and platforms, aiming to enhance customer experience for over 125,000 global brands. The role involves designing high-impact systems, mentoring engineers, and ensuring the effective delivery of AI-driven features across product teams. Key responsibilities include managing core systems related to Large Language Models (LLMs), establishing engineering standards, and coaching other engineers. Applicants should have over 10 years of experience in ML/AI engineering, with at least 3 years in leadership roles and expertise in designing complex distributed systems. Zendesk promotes a flexible hybrid work environment, valuing diversity and inclusiveness while offering competitive compensation packages that include the potential for bonuses and benefits.

Zendesk is seeking a Senior Product Designer for their Employee Services team to create intuitive and scalable experiences that enhance employee interactions and streamline workflows. The role entails designing solutions that simplify complexities, reduce friction, and clarify processes, with a strong emphasis on collaboration with product managers, engineers, and service operations teams. Ideal candidates should have over five years of experience in product design, particularly with enterprise SaaS platforms, and possess skills in interaction design, information architecture, and usability testing. The position offers a hybrid work model that combines on-site collaboration with remote flexibility, along with an annual salary ranging from $150,000 to $226,000. Zendesk is committed to fostering diversity and inclusion within the workplace and encourages applications from all qualified individuals.

Zendesk is launching the Scaled Customer Success Associate Program, aimed at recent graduates and early-career individuals, to help them build a foundation in customer success within the tech industry. The program features comprehensive onboarding to familiarize participants with Zendesk tools, including AI capabilities, and a blended learning approach that combines training with real-world customer interactions. Participants will engage with a variety of customers, provide tailored recommendations, collaborate across teams, and utilize data analytics to enhance customer experiences. The program emphasizes mentorship and global collaboration in a hybrid work environment based in Austin, TX. Overall, this initiative offers valuable hands-on experience in a dynamic setting, preparing individuals for successful careers in technology.

The job position is for a Manager of Digital Renewals, responsible for leading a team that focuses on customer retention and contract renewals, particularly in the digital segment. Key responsibilities include team leadership, managing the renewal process, driving digital strategies, data analysis, cross-functional collaboration, process improvement, and escalation management. The ideal candidate should have over eight years of customer-facing SaaS experience, exceptional communication and negotiation skills, and proficiency with CRM platforms like Salesforce and Zendesk. The compensation for this role ranges from $149,000 to $223,000 annually, based on experience and location, and includes a hybrid work model that combines in-office and remote work. Zendesk is committed to diversity and inclusion, and encourages applicants from various backgrounds to apply while providing reasonable accommodations for individuals with disabilities.

Zendesk is looking for a strategically minded and data-driven Senior Treasury Analyst to enhance their global treasury team. This role involves optimizing cash flow, liquidity planning, and capital markets strategy using AI-powered tools and advanced data analytics. Responsibilities include developing capital allocation models, conducting market analysis, providing data-backed funding recommendations, and managing financial risks. Candidates should possess a strong finance or data analytics background, advanced Excel and programming skills, and excellent communication abilities. Zendesk offers a hybrid work environment, competitive salary range, and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Sales Manager to lead a high-performing Enterprise sales team with a strong focus on B2B sales and leadership to drive revenue growth. The ideal candidate should have a minimum of 10 years of experience in sales, including 5 years in management, and demonstrate success in achieving targets. Responsibilities include hiring and coaching team members, analyzing market trends, and providing strategic guidance to increase market share. The role emphasizes collaboration, innovative thinking, and building strong relationships with customers to adapt to their needs. Zendesk offers a competitive salary range of $257,000-$385,000, promotes diversity and inclusion, and provides flexibility in work arrangements.

The job description details the role of Manager - LATAM Renewals at Zendesk, focusing on leading a team that secures customer renewals while seeking growth opportunities. This position involves managing a remote team based in Mexico City and São Paulo, ensuring customer retention and subscription revenue growth across the LATAM region. Fluency in English, Spanish, and Portuguese is essential for effective communication, contract management, and negotiations. Key responsibilities include managing a book of business, coaching team members, overseeing the renewal process, and collaborating with cross-functional teams. The ideal candidate should have relevant experience in customer-facing SaaS roles, strong communication skills, and proficiency in CRM platforms.

Zendesk is looking for a Senior Director of Global Payroll to lead their payroll operations team, which consists of over ten professionals across multiple regions. The role requires ensuring timely and compliant payroll processing for thousands of employees while enhancing operational efficiency and partnering with various departments like Finance and HR. Key responsibilities include overseeing payroll operations for over 20 entities, maintaining compliance with local laws, and enhancing payroll processes globally. Candidates should have at least 15 years of experience in global payroll leadership and expertise in payroll systems, alongside strong people management and communication skills. The position offers a hybrid work model and a competitive salary range in the U.S., emphasizing Zendesk's commitment to diversity and inclusion in the workplace.

The Customer Success Manager (CSM) role at Zendesk is focused on helping customers achieve business outcomes quickly through the company's solutions. CSMs engage across various levels of customer organizations to ensure they realize the value from Zendesk investments, which in turn supports Zendesk's growth. The CSM's mission involves delivering outcome-driven engagement throughout the customer journey, advocating for customer needs, and enhancing the overall customer experience. Key responsibilities include proactive management of customer health, driving product adoption, and collaborating closely with multiple internal teams. Candidates should have extensive experience in customer success roles, a strong understanding of software solutions, and the ability to foster relationships at all organizational levels.

Zendesk is seeking a Principal Product Manager to advance its AI analytics and reporting initiatives, emphasizing customer-centric service software. The role involves understanding customer needs, shaping the strategic direction of AI analytics, and collaborating with cross-functional teams to deliver impactful products. Candidates must have extensive experience in product management, analytical tools, and a strong ability to prioritize effectively while maintaining customer focus. The position offers a hybrid work environment with flexibility, requiring some in-office attendance. Additionally, Zendesk promotes workplace diversity and inclusion, ensuring equal opportunities for all applicants.

The AI Specialist, Customer Success role at Zendesk focuses on helping customers achieve business outcomes using advanced AI solutions. This position aims to maximize the value customers get from Zendesk’s Advanced AI Agents by driving AI adoption and collaborating across customer organizations. The responsibilities include proactive customer engagement, building strong relationships at all organizational levels, and removing obstacles to AI implementation. Candidates should have at least three years of experience in customer success or related fields and possess strong technical and interpersonal skills. The position offers a hybrid work experience and a competitive compensation package that includes a base salary and potential commissions or bonuses.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Quote to Cash - Salesforce CPQ Engineering Manager to optimize sales processes using innovative technology and AI. The role involves leading a multidisciplinary team, managing the customization and integration of the Salesforce CPQ platform, and implementing flexible pricing models that meet current market demands. Responsibilities include mentoring team members, enhancing sales productivity through AI, and collaborating with various business stakeholders to align CPQ solutions with the company's go-to-market strategy. Ideal candidates should have extensive experience in Salesforce CPQ and proven leadership skills in a dynamic environment, with a strong grasp of sales operations and AI integration. This position offers a hybrid working model, competitive salary, and benefits, while promoting inclusivity and diversity within the workplace.

Zendesk is seeking an Advocacy Manager to lead and develop its Advocacy team, focusing on fostering collaboration and growth while aligning with global KPIs. The role includes managing and coaching team members, addressing customer needs, expediting advanced issues, and driving service improvements through data analysis and feedback. Key responsibilities involve maintaining team performance, conducting coaching sessions, managing escalations, and collaborating with other departments to ensure optimal customer experience. Qualified candidates should have relevant supervisory experience, strong metrics-driven process skills, excellent communication abilities, and technical support background in a SaaS environment. The position offers a salary range of $83,000-$125,000 with hybrid work flexibility, promoting a diverse and inclusive workplace.

Zendesk is seeking a Product Marketing Manager to join their award-winning Product Marketing team, focusing on driving the company's Service narrative and go-to-market (GTM) initiatives. The role involves collaborating with various teams to establish effective messaging and strategic frameworks while conducting market research and enabling internal partners with clear communication materials. Candidates should have 4-6 years of experience in product marketing, preferably in software or SaaS, and possess strong storytelling and analytical skills. The company emphasizes a flexible work environment that combines in-person collaboration with remote work. Additionally, Zendesk is committed to diversity, equity, and inclusion in the workplace and offers reasonable accommodations for applicants with disabilities.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

Zendesk is seeking a candidate for a role focused on leveraging Competitive Intelligence to enhance their service platform, which charges customers based on successful resolution of issues. This position combines aspects of product analysis, strategy, and marketing while requiring skills in research, data analysis, and operational support. Responsibilities include conducting research on competitors, providing training to sales teams, mentoring staff, and collaborating with cross-functional teams to integrate competitive insights into decision-making. Ideal candidates will have 5-7 years of experience in relevant fields, strong analytical abilities, and excellent presentation skills. The role is hybrid, facilitating both in-office teamwork and remote work flexibility, and Zendesk is committed to diversity and inclusion in its hiring process.

The company is looking for a strategic Director of HR Business Partnering to join their AI-focused customer service software company, reporting to the VP of HR Business Partnering for GTM and Sales. This role will be responsible for designing and executing global HR strategies to enhance organizational effectiveness and cultivate a high-performance culture across international markets. Ideal candidates should have extensive HR business partnering experience, particularly within executive sales teams, and demonstrate the ability to influence change at all organizational levels. Key responsibilities include overseeing global workforce strategy, driving organizational transformation, and implementing leadership development initiatives. This position offers a hybrid work model and a competitive salary range, emphasizing the company's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Product Marketing Manager to enhance its service business, particularly focusing on its online offerings. The role involves developing go-to-market strategies, crafting product narratives, and collaborating with various teams to support customer engagements and internal messaging efforts. Candidates should have 5-7 years of experience in product marketing, particularly in software and B2B contexts, along with strong storytelling and analytical skills. The position requires a proactive individual who can work independently in a dynamic environment and possesses a customer-first mentality. Zendesk promotes a hybrid work model and commits to fostering diversity and inclusivity in its workplace.

The AI-first SaaS company is seeking a strategic Director of HR Business Partnering to lead global HR strategies and enhance organizational effectiveness. Reporting to the VP of HR Business Partnering for Product Development and IT, the role requires extensive experience in HR business partnering, particularly in supporting engineering and design teams. Key responsibilities include driving talent acquisition, leadership development, organizational transformation, and performance optimization, while collaborating with global HR teams to ensure compliance and cohesive strategies. The ideal candidate will have at least 15 years of progressive HR experience, with demonstrated skills in organizational design and analytics to inform decisions. This role offers a hybrid work model, and the expected salary range is $178,000 to $268,000, with additional benefits and incentives.

The job opening is for a Strategic Sourcing Senior Analyst at Zendesk, Inc., where the main responsibilities include managing the sourcing process across various corporate services categories and supporting procurement efforts during mergers and acquisitions. Key tasks involve market research, supplier management, contract negotiations, and the execution of spend management projects to enhance efficiency and savings. The ideal candidate should possess quantitative skills, strong contract management capabilities, and the ability to thrive in a fast-paced environment. Desired qualifications include experience in project leadership, strategic thinking, and strong communication and influencing skills. The position offers a hybrid work model, competitive salary range, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for an Account Executive to enhance its mission of providing exceptional customer service through innovative SaaS products. The successful candidate should have a strong background in B2B sales, particularly in the SaaS industry, and be adept at building relationships with customers to drive growth. Key responsibilities include acquiring new commercial clients, nurturing existing relationships, and identifying opportunities for cross-selling products. The role requires strong communication and negotiation skills, as well as experience in managing complex sales cycles. Zendesk offers a hybrid work model and emphasizes a commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Marketing Manager, Global Campaigns, based in San Francisco, Seattle, or Austin, to lead integrated demand generation campaigns for their major events, AI Summit and Relate. The role involves collaborating with various teams, ensuring seamless execution from planning to post-event follow-up while managing multiple projects. The ideal candidate should have 3-5 years of marketing experience, strong content creation skills, and the ability to analyze audience data for effective targeting. Responsibilities include campaign execution, content development, cross-functional collaboration, performance tracking, and optimizing campaign effectiveness. Zendesk promotes a diverse and inclusive work environment and offers a hybrid work model, along with competitive compensation and benefits.

The Group Marketing Manager, Commercial and SMB, at Zendesk will be responsible for leading regional marketing initiatives that drive demand and customer engagement. This role involves developing localized campaigns that align with sales objectives, optimizing marketing performance through data-driven insights, and managing a high-performing team. Candidates should have over ten years of marketing experience, strong leadership skills, and expertise in multi-channel campaign execution. The position requires collaboration across various departments and the management of external partners to ensure successful campaign delivery. Additionally, the job offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.