Latest Job Offers for Zendesk from United States

Add new offer
Company logo Job Position Location Salary Range Contract Type Category Details
Startup Growth & Campaign Manager
Zendesk
Austin
United States
Not specified Full time Unknown

Is remote?:

Yes
The role is a strategic, hands-on Startup Growth & Campaign Manager at Zendesk for Startups, responsible for end-to-end funnel execution that bridges top-of-funnel acquisition with mid-funnel activation to drive program applications, onboarding, and paid subscription conversion, using AI to accelerate development. You will own the full-funnel engine with strategy, execution, and optimization of multi-channel campaigns across paid, organic, partner, and community channels, ABM, and VC partnerships to attract founders and convert them to admitted programs and go-live. You’ll design mid-funnel activation and nurture sequences, craft founder-centric copy, and deliver digital programming and events (workshops, webinars, AI immersion sessions) to guide startups through onboarding and rapid Zendesk AI adoption, plus segmented motions for high-value versus high-volume segments and CRO efforts. Requirements include 6+ years in growth/demand/lifecycle/product/performance marketing (B2B SaaS/startups preferred), experience marketing to founders, strong campaign ownership, excellent writing, familiarity with paid media, web analytics, CRM/MA tools, SEO knowledge, data-driven mindset, and robust project management skills. Compensation includes a US base salary range of $96,000–$144,000 with potential bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive workplace with equal opportunity and accommodations for applicants with disabilities, noting that AI may be used to screen applications.
SMB Account Executive
Zendesk
San Francisco
United States
Not specified Full time Unknown

Is remote?:

No
Zendesk is hiring an AI-savvy SMB Account Executive to grow the SMB base through cross-sell, up-sell, and new acquisitions, using AI-informed insights to accelerate revenue and deepen customer relationships. You will manage complex, consultative sales cycles, co-create AI transformation roadmaps with measurable KPIs, articulate data-backed ROI, and maintain a robust Salesforce pipeline with forecasts while collaborating with Solutions Engineers and cross-functional teams. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing using AI-assisted methods, excellent organizational skills, and a BA/BS with willingness to travel. The role supports a hybrid work model, emphasizes a customer-centric, inclusive culture, and commits to fairness, DEI, and accommodations for applicants; AI screening of applications may be used where appropriate and lawful. The US annualized OTE ranges from $111,000 to $167,000 with a 60/40 base/commission split, potential bonuses or incentives, and final offers based on location and experience, with travel and other benefits as applicable.
Senior Sales Engineer
Zendesk
Austin
United States
Not specified Full time Unknown

Is remote?:

Yes
Zendesk is hiring a Technical Sales Engineer to join the engineering presales team, focusing on coding, API integrations, and production-ready POCs to demonstrate the platform’s AI capabilities to customers. Responsibilities include delivering customized POCs and demos, building and maintaining API integrations across complex client stacks, supporting deep technical validations, and helping scale internal tooling and automation templates for the field team, while staying current on AI trends like LLMs and autonomous workflows. Required qualifications include a bachelor’s in a technical field, 2–4 years in a technical client-facing role or hands-on software development, proficiency with JavaScript, Python, Node.js, and REST/SOAP APIs, and willingness to travel ~30%. Preferred qualifications include familiarity with enterprise software infrastructure and cloud ecosystems (AWS/GCP/Azure), experience presenting to technical and non-technical audiences, and a portfolio of personal projects or GitHub contributions. Compensation includes US OTE of $188k–$282k with an 80/20 base/commission split, a hybrid work model with in-office requirements, and Zendesk’s commitment to equal opportunity and accommodations, including AI-based screening where applicable.
Enterprise Account Executive
Zendesk
United States Not specified Full time Unknown

Is remote?:

Yes
Zendesk is seeking an AI-savvy Enterprise Account Executive to grow its enterprise base and leverage AI-driven insights to accelerate revenue and align Zendesk solutions with customer goals. You will directly drive top-line growth by acquiring new enterprise customers, cross-selling to existing ones, nurturing long-term strategic partnerships, and leading complex, multi-month deals with proof-of-concept stages. Responsibilities include creating quarterly territory plans, maintaining a robust pipeline and accurate forecasts, securing C-level sponsorship, and collaborating with internal teams to optimize sales strategies. Requirements include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota-attainment record, experience selling to VP/C-level executives, managing accounts generating revenues over $2B, and proficiency with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel availability. The US OTE ranges from $283k to $425k (50/50 base/commission), with potential bonuses; Zendesk supports hybrid work, inclusion, and equal opportunity, with accommodations available for applicants with disabilities and AI screening may be used per policy.
Enterprise Account Executive
Zendesk
San Francisco
United States
Not specified Full time Unknown

Is remote?:

No
Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow enterprise customers by selling AI-driven CX and automation solutions and expanding Zendesk’s footprint in strategic accounts. You’ll drive revenue by acquiring new enterprise customers in the region, creating quarterly territory plans, expanding AI adoption, managing multi-month, value-focused deals, and building trusted executive relationships across cross-functional teams. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven record of enterprise deal success, ability to navigate long sales cycles and executive stakeholders, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel within the Bay Area. Compensation features an annualized OTE of $340,000–$510,000 with a 50/50 base/commission split, potential bonuses, and a hybrid work model with some in-office time. Zendesk highlights AI-powered CX, a commitment to diversity and inclusion, equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.
Product Marketing Manager
Zendesk
United States Not specified Full time Unknown

Is remote?:

Yes
The Product Marketing Manager for Solutions leads the go-to-market strategy and execution for multi-product solutions and targeted industries, crafting solution-level positioning, messaging, and narratives while coordinating with Product, Marketing, and Sales. They create high-impact collateral, enable sales with training and tools, conduct competitive and buyer intelligence, and measure campaign performance to drive cross-sell, up-sell, and new business pipelines. Required qualifications include 10+ years of B2B SaaS product marketing, experience using AI tools, a background in solutions marketing for multi-product suites, strong storytelling, cross-functional leadership, understanding of enterprise buying cycles, and data-driven metrics; basic qualifications specify experience in CX, CRM, or enterprise helpdesk marketing. The role is hybrid, with some in-office time, and Zendesk emphasizes a customer-experience focus, global diversity and inclusion, and accommodations for disabilities. Compensation includes a US base salary range of $153,000 to $229,000, with potential bonuses or benefits, and the company notes that AI or automated screening may be used in evaluating applicants.
Director, Global Revenue Operations - Business Operations
Zendesk
Madison
United States
Not specified Full time Unknown

Is remote?:

No
Zendesk is seeking a motivated leader to own internal process improvements to scale the Global Revenue Operations team by automating operational processes across Revenue Operations, Sales, and IT, collaborating with Sales, IT, Growth & Monetization, and Product Development, and reporting to the VP of Finance Transformation. In the first year, the leader will establish a global operating model, strengthen roadmap governance, improve process documentation and controls, increase automation and AI solutions, and begin leading pricing and packaging initiatives to deliver measurable improvements in Quote-to-Cash efficiency, accuracy, and stakeholder experience. Key responsibilities include owning the end-to-end QTC roadmap (CPQ, quote configuration, approvals, order capture, billing readiness, provisioning, payments, collections, and related data flows), building a globally distributed Revenue Operations team across the Americas, EMEA, and APAC, and leading cross-functional projects to automate and scale processes and maximize revenue via pricing and packaging initiatives. The role requires 10+ years in Revenue/Finance/Business Operations or QTC transformation in SaaS, global team leadership across time zones, deep QTC expertise, AI tool proficiency, and experience with Salesforce, CPQ, Zuora, billing platforms, and pricing/SKU governance, plus strong executive communication and change-management skills. The US base salary range is $185,000-$277,000, with potential bonus, benefits, or incentives; Zendesk emphasizes hybrid work, diversity and inclusion, and accommodations for applicants, including AI-screening disclosures and the process for reasonable accommodations.
Principal Product Manager, CRM & Sales Systems
Zendesk
Austin
United States
Not specified Full time Unknown

Is remote?:

Yes
The role is Principal Product Manager for CRM & Sales Systems, owning the vision, strategy, and multi-year roadmap for the CRM (Salesforce) and broader sales tech stack, working as part of a leadership triad with the CRM Architect and CRM Platform Tech Lead to deliver an AI-enhanced CRM that changes how sales teams operate. You will define the vision, align technology investments with global sales goals, champion an AI-first mindset (including generative AI, predictive forecasting, copilots, and automated data capture), and redefine sales workflows to reduce friction and enable new ways of working. You will lead the triad, translate business needs into product requirements, maintain deep stakeholder alignment with Sales Leadership, Revenue Operations, Enablement, and Marketing, and relentlessly prioritize the backlog while balancing strategic features with technical debt and system performance, plus define and track KPIs such as adoption, user satisfaction, time-to-quote, data hygiene, and AI adoption rates. Requirements include 8+ years in Product Management with at least 3+ years in internal GTM systems/CRM/Sales Ops at Principal or Senior level, an AI-first focus, deep B2B sales domain expertise, technical fluency with Salesforce and AI integrations, and a track record of cross-functional triad collaboration and user-centric design; bonus points for prior Sales/RevOps/Sales Engineering experience, Salesforce certifications, and prior AI product rollouts. The package includes a US base salary range of $183,000-$275,000 with possible bonuses or incentives, while Zendesk emphasizes hybrid work, diversity, inclusion, equal opportunity, and accommodations for applicants with disabilities, including AI screening as part of the process.
CRM Platform Tech Lead (Solutions, Delivery & AI)
Zendesk
Austin
United States
Not specified Full time Unknown

Is remote?:

Yes
The job is a hands-on CRM Platform Tech Lead at Zendesk who serves as the technical anchor for the CRM engineering team, focusing on immediate delivery and turning complex business requirements into scalable solutions while architects handle the multi-year roadmap. You’ll be the go-to technical expert for a squad of developers and admins, leading by example, owning sprint commitments, tackling the most complex coding challenges, and promoting an AI-first mindset to transform how technology is built and delivered. Your responsibilities include translating high-level requirements into executable technical designs (e.g., Flow vs Apex decisions, complex triggers, and custom UI components), driving solution engineering, accelerating delivery with AI-assisted tooling, mentoring the team, and enforcing code quality and release hygiene with QA and release management. Requirements include 10+ years of hands-on enterprise CRM development (preferably Salesforce) with at least 3+ years in a technical lead or squad lead role; expert-level proficiency in CRM development languages and frameworks (Apex, LWC, SOQL, REST/SOAP APIs, declarative automation); and an AI-first, delivery-focused, mentoring mindset, plus Agile proficiency; bonuses for advanced CRM certifications or experience implementing AI in CRM. The package includes a US base salary of $161,000-$241,000 with potential bonuses and benefits, Zendesk’s hybrid work model and commitment to fairness and inclusion, and information about AI-based screening and equal opportunity employment with accommodations if needed.
Sr. Manager CX Data and Insights
Zendesk
United States Not specified Full time Unknown

Is remote?:

Yes
The Senior Analyst, CX Data & Insights at Zendesk is an IC described as a “quantitative swiss army knife” and trusted advisor to CX leadership, translating complex data into strategic actions for the post-sales strategy. Responsibilities include strategic business analysis, churn and customer health analytics, and impact modeling to quantify GRR and NRR improvements, plus leading quantitative work on projects like account carve-outs, territory balancing, and segmentation. The role also emphasizes “vibe coding” and ecosystem integration, leveraging LLMs to prototype scripts and automate reports, optimizing Snowflake BI components, and mapping data flows across Salesforce, Gainsight, Gong, and Snowflake. Requirements feature 7+ years in Strategy/Operations or Advanced Analytics in a high-growth B2B SaaS environment, advanced production-grade SQL (Snowflake), data warehousing knowledge, and deep post-sales domain expertise, along with strong stakeholder management. The position offers a US base salary of $139k–$209k with potential bonuses/benefits, supports hybrid work, and Zendesk highlights fairness, diversity, inclusion, and accommodations, including AI screening as per policy.
Sales Engineer - Public Sector
Zendesk
United States Not specified Full time Unknown

Is remote?:

Yes
Zendesk is hiring a Public Sector Sales Engineer to transform how government agencies leverage its AI-powered CX/ES platform, working closely with Sales, Product, Engineering, and Customer Success. You’ll lead technical and business discovery, design tailored demos and proofs of value, architect AI-driven solutions, own the end-to-end technical engagement, and ensure alignment with customer goals and compliance. You’ll integrate and scale secure, cloud-based solutions using Zendesk APIs and cloud platforms, measure ROI with analytics, drive AI adoption with Customer Success, and stay current on AI and CX/ES technologies. Requirements include 5+ years of presales or equivalent experience, experience designing pilots/POCs, ROI literacy, knowledge of AI technologies, domain expertise in CCaaS/ITSM/BI/WFM, strong communication, travel willingness, and preferred FSLED compliance familiarity; a bachelor’s degree or equivalent is also expected. The role offers US OTE of $188,000–$282,000 (80/20 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity and accommodations, with AI screening noted in the applicant process.
Senior Backend Software Engineer, Solve Voice
Zendesk
Austin
United States
Not specified Full time Unknown

Is remote?:

No
The job is a Senior Full Stack Engineer position at Zendesk to build a real-time voice AI product that makes live conversations feel natural and reliable, with a focus on reducing latency and improving AI-driven support. Responsibilities include designing and implementing backend services for real-time voice conversations with emphasis on latency, reliability, and observability; building integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services; shipping end-to-end features; improving platform reliability through monitoring, tracing, autoscaling, and failure recovery; addressing turn-taking and graceful handoffs to humans while collaborating with product and design. Requirements include solid backend fundamentals with API design, async systems, and scalable integrations; hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols; a product-driven engineering mindset; the ability to debug latency and reliability issues; and cross-functional collaboration. Basic qualifications are 3+ years building production software with significant backend experience, experience with real-time or event-driven systems (WebRTC, SIP, streaming APIs), and proficiency in Python or equivalent backend languages and async architectures; preferred qualifications include telephony stacks, SIP, media servers, or speech/ASR/TTS integrations, familiarity with LLMs or conversational AI production infrastructure, and experience on full-stack teams shipping both backend and frontend user experiences. The US base salary ranges from $145,000 to $217,000 with possible bonuses/benefits; Zendesk supports hybrid/remote work, may use AI screening for applications, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.
Senior Enterprise Account Executive
Zendesk
United States Not specified Full time Unknown

Is remote?:

Yes
Zendesk is seeking an Enterprise Account Executive to grow its enterprise portfolio by acquiring new enterprise customers, expanding existing partnerships, and aligning Zendesk’s SaaS solutions with client objectives to drive top-line revenue. You will develop quarterly territory plans, pursue cross-sell opportunities, nurture key relationships for satisfaction and retention, leverage data to improve new business conversions and retention, and lead complex multi-month sales cycles with proofs of concept. The role requires establishing C-level sponsorship, collaborating with internal teams, negotiating and closing complex, value-centric deals, and maintaining a robust pipeline and accurate forecast while staying current on Zendesk products and market trends. Requirements include a BA/BS or equivalent, at least 8 years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP and C-level executives in Enterprise accounts, managing customer relationships at organizations with revenues over $2 billion, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The US OTE ranges from $320,000 to $480,000 with a 50/50 base/commission split, may include bonuses or incentives, and Zendesk offers a hybrid work model with equal opportunity employment, along with AI screening disclosures and accommodations on request.
Vice President, Global Communications
Zendesk
San Francisco
United States
Not specified Full time Unknown

Is remote?:

No
Zendesk is seeking a Vice President, Global Communications to lead internal and external communications, executive advisory, analyst relations, and public relations, shaping a global strategy that supports product narratives, AI-enabled positioning, and company growth. You will counsel the C-suite, prepare executives, manage internal comms for major initiatives, direct external reputation programs, lead crisis communications, and build a high-performing global team with agencies while ensuring cross-regional alignment. Requirements include 10+ years in communications with 5+ years leading global teams, a proven track record with media/PR, crisis leadership, strong storytelling, and experience in a fast-moving SaaS/tech environment, with AI-enabled messaging strongly preferred. Preferred qualifications include experience with high-growth SaaS or enterprise software, analyst relations, budget management, M&A communications, international experience, and AI literacy as a core expectation. Compensation includes a US base salary of $320k-$480k plus bonus and benefits, with Zendesk offering hybrid work, a commitment to diversity and inclusion, and policies on AI screening and accommodations.
Senior Solutions Architect
Zendesk
United States Not specified Full time Unknown

Is remote?:

Yes
Zendesk is hiring a Senior Solutions Architect to grow its Services business in North America, acting as a technical bridge between Account Executives and customers and bringing hands-on AI-enabled solution design to the sales cycle. Key duties include leading technical discovery and scoping with corporate, mid-market, and enterprise clients; defining technical strategies with Sales; owning the technical relationship through discovery, proposals, and closure; designing scalable CX, ITSM, data, automation, and AI-enabled solutions; and mentoring presales staff while aligning regional efforts with global standards. Required qualifications include 2+ years in presales/solutions consulting for mid-market or enterprise software, strong communication with C-level and stakeholder audiences, experience with pilots/proofs of concept and demos, a bachelor’s degree (graduate degree a plus), willingness to travel, and familiarity with customer service software, ITSM, CRM, data warehousing, and APIs. AI-focused expectations cover practical experience with AI tools, prompt design, AI skills and agents, agentic workflows, integration with enterprise environments, and governance considerations, along with knowledge of APIs, REST, security, and human-in-the-loop review. The US-based OTE ranges from $206k to $308k with an 80/20 base/commission split, Zendesk’s hybrid work model, and a commitment to equal opportunity, accessibility accommodations, and diversity, equity, and inclusion.
Senior Counsel
Zendesk
San Francisco
United States
Not specified Full time Unknown

Is remote?:

No
Zendesk is hiring a proactive Senior Product Counsel to support its global AI products in a fully remote role if desired, reporting to the Director of Product, Privacy, and IP. The role provides strategic, risk-calibrated legal guidance to product leadership, shaping AI strategy, compliance with evolving global AI safety and privacy laws, and initiatives to build customer trust. Responsibilities include empowering sales and marketing, collaborating with commercial legal to accelerate deals, engaging regulators and industry groups, fostering internal AI adoption in the legal team, and translating complex requirements into actionable insights while mentoring junior colleagues. Requirements include 7+ years of legal experience with at least 3 in-house, a law license, and preferred experience advising AI/software product teams plus interest in using AI to optimize processes; strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA) and a collaborative, pragmatic, cross-functional mindset. Compensation includes a US base salary range of $259,000 to $389,000 with potential bonuses and benefits; the company supports hybrid/remote work, is an equal opportunity employer, and provides accommodations for applicants with disabilities.
Senior Director, Technology Alliances
Zendesk
San Francisco
United States
Not specified Full time Unknown

Is remote?:

No
Zendesk is hiring a Senior Director, Strategic AI & Hyperscaler Partnerships to lead its global partner strategy at the forefront of Generative AI, working with the Director, AI Partnerships, the CTO, and product/engineering to shape Zendesk's AI roadmap. The role will build and manage executive-level relationships with tier-1 partners (OpenAI, Anthropic, Amazon Bedrock, Baseten, Eleven Labs) and accelerate emerging partnerships with Microsoft and Google, ensuring top-down alignment on multi-year product, technical, and commercial roadmaps. Success metrics include direct CEO access, multi-C-level relationships, MFN access for technology and GTM, access to partner talent, and high-impact co-marketing and joint product initiatives. Responsibilities cover executive relationship management, strategic alignment across senior leaders, enabling day-to-day execution, mentoring the AI Partnerships Director, and providing guardrails for engagements with ISVs and hyperscalers. The ideal candidate has 15+ years in AI alliances, a hybrid tech-business background with strong networks in major AI foundations, is based in the SF Bay Area, and commands a US base salary of $298k–$446k plus incentives, operating in a hybrid in-office model that supports inclusion and equal opportunity.
Forward Deployed Engineer
Zendesk
United States Not specified Full time Unknown

Is remote?:

No
The Forward Deployed Engineer – AI & Solutions at Zendesk is a hybrid role that blends software engineering with strategic consulting, embedded with strategic customers to solve high-stakes blockers and deliver ROI from AI capabilities. You will lead end-to-end deployments of Zendesk’s AI Agents and LLM-powered workflows, owning discovery, scoping, system design, and production rollout, and you’ll troubleshoot escalations that fall outside standard support. You’ll build bespoke agent-based solutions, coding custom integrations, configuring retrieval-augmented generation architectures, and ensuring seamless integration with legacy tech stacks while bridging the customer’s IT team and Zendesk’s product/engineering teams. Ideal candidates have a founder mentality, 5+ years of production-grade coding (Python for AI/Data; JavaScript/TypeScript for frontend/integrations; Ruby/Java a plus), a full-stack mindset, AI fluency, and strong communication skills. Travel 25–50%, US OTE $200k–$300k with an 80/20 base/commission split and potential bonuses, and Zendesk emphasizes equal opportunity and accommodations while noting that AI may be used to screen applicants.
Senior Sales Engineer
Zendesk
United States Not specified Full time Unknown

Is remote?:

No
Zendesk is seeking a Senior Sales Engineer to lead customers and internal teams in leveraging its AI-powered CX/ES platform to deliver smarter, faster, and more personal service at scale. You will lead technical and business discovery, design tailored demos and proofs of value, and architect end-to-end AI-driven solutions, owning the engagement from qualification through pilot while ensuring alignment with goals and compliance. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms; collaborate across Sales, Product, Engineering, and Customer Success; and measure ROI using analytics like sentiment analysis, ticket deflection, and time-to-resolution. Candidates should have 5+ years in presales/solutions consulting in SaaS or CX, strong AI literacy, experience with pilots/POCs, domain expertise in CCaaS/ITSM/BI, plus excellent communication and willingness to travel. The position offers US OTE of $188k-$282k (80/20 base/commission) with hybrid work options, and Zendesk is an equal opportunity employer committed to diversity and inclusion, including accommodations for applicants with disabilities; AI may be used in screening applicants per policy.
Vice President, Total Rewards
Zendesk
United States Not specified Full time Unknown

Is remote?:

Yes
Zendesk is hiring a Vice President, Total Rewards to lead global compensation, benefits, accommodations, and HR compliance, defining a holistic total rewards strategy and using automation and AI to attract, retain, and reward talent. The role modernizes HR delivery through analytics and AI, prepares risk and reward briefings for executive leadership and the Board, and serves as the enterprise owner of Total Rewards standards and governance. Key responsibilities include designing competitive compensation, equity, and benefits programs (base, variable, sales), administering executive compensation, driving AI-enabled analytics, simplifying operations, and owning executive and board materials. Requirements include 12+ years of progressive HR with deep Total Rewards and executive compensation expertise, global/global-scope experience in SaaS/tech or similar, plus experience with HR automation/AI, data-driven decision-making, cross-functional collaboration, and board-facing communication; preferred background in SaaS/AI/tech, Workday, and global equity or sales compensation programs, with AI literacy required. The US base salary ranges from $283,000 to $425,000, with potential bonuses and benefits, Zendesk’s hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities; AI may be used to screen applications in accordance with company guidelines and law.
Senior Revenue Recognition Manager
Zendesk
Austin
United States
Not specified Full time Unknown

Is remote?:

No
- The role is Senior Manager, Revenue Recognition in Austin, TX, owning the revenue close operations in Zuora Revenue (RevPro) from period open to final posting. - Key responsibilities include leading the end-to-end monthly open/close, posting revenue journal entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the team, and continuously improving close procedures and controls. - Basic qualifications require 7+ years in revenue recognition or technical accounting, a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge. - Preferred qualifications include SaaS industry experience, NetSuite or ERP experience, and prior mentoring or managing accounting staff. - The role offers a hybrid work arrangement with some in-office time, a base salary range of $151,000–$227,000 plus bonus/benefits, and Zendesk’s commitment to diversity and equal opportunity.
Senior Fullstack Engineer, Solve
Zendesk
Austin
United States
Not specified Full time Unknown

Is remote?:

No
The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.
Enterprise Account Executive
Zendesk
San Francisco
United States
Not specified Full time Unknown

Is remote?:

No
Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.