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Zendesk's CX organization is undergoing a massive transformation and is seeking a Senior Analyst IC to join the CX Data & Insights team as a trusted advisor to CX leadership, bridging complex datasets with strategic execution and measuring the direct business impact of changes to the global post-sales strategy. The role's key responsibilities include strategic business analysis and impact modeling to drive data-driven decisions, churn and health analytics, and planning execution for complex projects such as annual account carve-outs, territory balancing, and customer segmentation. It also involves "vibe coding" and intelligent ecosystem integration, leveraging AI tools (LLMs) to prototype scripts and automate reports, optimizing Snowflake AI components, and mapping data flows across Salesforce, Gainsight, Gong, and Snowflake for a unified post-sales view. Data governance duties require production-level SQL in Snowflake and ownership of downstream data requirements as part of the ED&A liaison, with standardization of metric definitions. The role requires 7+ years in Strategy & Operations or Advanced Data Analytics in a high-growth B2B SaaS environment, an AI-first mindset, advanced SQL and Snowflake expertise, domain knowledge of post-sales metrics (GRR, NRR), strong systems familiarity with Salesforce, Gainsight, and Gong, and exceptional stakeholder management, with compensation including a US base salary of $139k-$209k plus potential bonuses, a hybrid work model, equal opportunity employment, and accommodations with AI screening.

Zendesk is hiring a proactive Senior Product Counsel to support its global AI products in a fully remote role if desired, reporting to the Director of Product, Privacy, and IP. The role provides strategic, risk-calibrated legal guidance to product leadership, shaping AI strategy, compliance with evolving global AI safety and privacy laws, and initiatives to build customer trust. Responsibilities include empowering sales and marketing, collaborating with commercial legal to accelerate deals, engaging regulators and industry groups, fostering internal AI adoption in the legal team, and translating complex requirements into actionable insights while mentoring junior colleagues. Requirements include 7+ years of legal experience with at least 3 in-house, a law license, and preferred experience advising AI/software product teams plus interest in using AI to optimize processes; strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA) and a collaborative, pragmatic, cross-functional mindset. Compensation includes a US base salary range of $259,000 to $389,000 with potential bonuses and benefits; the company supports hybrid/remote work, is an equal opportunity employer, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior Director of Product Security to define and lead the product security vision across its products, AI capabilities, platform services, APIs, integrations, and developer ecosystem, aligning security with business strategy and customer trust. The role sets the security operating model, builds roadmaps to reduce customer risk while boosting engineering velocity, and participates in high-level risk decisions as well as deep technical work on authorization, API security, AI threat models, secure SDLC controls, vulnerability management, and incident analysis. You will drive secure-by-design engineering by creating reusable patterns, automation, platform controls, enhanced SDLC practices, and tooling, while partnering with AI and product teams to address risks in AI agents, copilots, LLM integrations, and autonomous workflows. The position also owns the full lifecycle of product vulnerability management and response, leveraging automation and AI-assisted analysis, coordinating with bug bounties, customer-reported issues, external penetration tests, and security incidents, and you will lead a global, high-performing team. Qualifications include 12+ years in product security or related fields with at least 7 years leading security or engineering teams, deep experience with large-scale cloud-native or AI-enabled products, strong engineering credibility and executive communication, plus familiarity with security frameworks; the US base salary range is $278,000–$416,000 with potential bonuses, and Zendesk is an equal opportunity employer that supports hybrid work and accommodations, noting that AI screening may be used in evaluating applicants.

Zendesk’s AI Success Strategist leads the AI-driven customer experience by owning the strategic AI roadmap for the AI-powered Resolution Platform and building executive partnerships from day one to ensure AI initiatives start strong and scale predictably. You will own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, aligning cross-functional teams, and driving execution from initial adoption through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and improved retention. Strategic responsibilities include serving as the design authority for deployments, shaping the long-term AI vision and business strategy with executive stakeholders, aligning Product, Services, Sales, Success, and Partners, and maintaining an ongoing mutual AI roadmap and channel/adoption plan. Qualifications include 8+ years in customer success/experience (with 2+ years AI-related experience), enterprise SaaS GTM or go-to-customer roles, demonstrated use of adoption analytics to forecast churn and expansion, a bachelor’s degree in a relevant field, and strong program management and cross-functional influence; AI domain knowledge is a plus. The role offers a US OTE range of $118,000–$178,000 with a 70/30 base/commission mix, a hybrid work model, and Zendesk’s equal-opportunity policies, including disclosures about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Director, Strategic AI & Hyperscaler Partnerships to lead its global partner strategy at the forefront of Generative AI, working with the Director, AI Partnerships, the CTO, and product/engineering to shape Zendesk's AI roadmap. The role will build and manage executive-level relationships with tier-1 partners (OpenAI, Anthropic, Amazon Bedrock, Baseten, Eleven Labs) and accelerate emerging partnerships with Microsoft and Google, ensuring top-down alignment on multi-year product, technical, and commercial roadmaps. Success metrics include direct CEO access, multi-C-level relationships, MFN access for technology and GTM, access to partner talent, and high-impact co-marketing and joint product initiatives. Responsibilities cover executive relationship management, strategic alignment across senior leaders, enabling day-to-day execution, mentoring the AI Partnerships Director, and providing guardrails for engagements with ISVs and hyperscalers. The ideal candidate has 15+ years in AI alliances, a hybrid tech-business background with strong networks in major AI foundations, is based in the SF Bay Area, and commands a US base salary of $298k–$446k plus incentives, operating in a hybrid in-office model that supports inclusion and equal opportunity.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, helping brands deliver smarter, faster, and more personal service at scale. As a Sales Engineer, you’ll be a trusted advisor and technical thought leader who navigates complex customer challenges and partners with Sales, Product, Engineering, and Customer Success to architect AI-driven, scalable solutions. Your responsibilities include leading end-to-end technical and business discovery, designing AI/ML-driven CX & ES solutions, driving technical strategy through the sales cycle, integrating with Zendesk APIs and cloud platforms, aligning with compliance, and demonstrating ROI via analytics. Requirements include 5+ years of SaaS/CX sales engineering experience, strong knowledge of web/scripting technologies, proven pilots/PoCs, deep AI understanding, domain expertise in CCaaS/ITSM/BI/WFM or middleware, excellent communication, a bachelor’s degree, and willingness to travel. The US on-target earnings range is $148k-$222k with an 80/20 base/commission split, the role is hybrid with in-office requirements, and Zendesk emphasizes equal opportunity and accommodations, with AI potentially used to screen applications.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB base by hunting opportunities, closing deals, and nurturing relationships, leveraging AI-driven insights to accelerate revenue and align with customer goals. Responsibilities include driving top-line revenue with AI-powered pipeline development, managing customer relationships for high satisfaction and retention, leading complex sales cycles with AI and data-driven solutions, co-creating AI transformation roadmaps with measurable KPIs, and building data-backed ROI to influence procurement and upsell opportunities. The role also involves consultative technical conversations with Solutions Engineers and cross-functional teams, identifying cross-sell and upsell opportunities, staying ahead of AI market trends, and maintaining a robust Salesforce pipeline with forecasts while collaborating with Marketing and Customer Success to optimize campaigns. Required qualifications include at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong technical aptitude for AI product architecture and integrations, CRM proficiency, territory/account planning, a BA/BS or equivalent, willingness to travel, and outstanding communication and negotiation skills. The position offers a US OTE of $111,000 to $167,000 (60/40 base/commission), a hybrid work model with partial in-office days, and Zendesk’s commitment to diversity, equity, and inclusion, with AI screening of applications as part of the process and accommodations available upon request.

The Forward Deployed Engineer – AI & Solutions at Zendesk is a hybrid role that blends software engineering with strategic consulting, embedded with strategic customers to solve high-stakes blockers and deliver ROI from AI capabilities. You will lead end-to-end deployments of Zendesk’s AI Agents and LLM-powered workflows, owning discovery, scoping, system design, and production rollout, and you’ll troubleshoot escalations that fall outside standard support. You’ll build bespoke agent-based solutions, coding custom integrations, configuring retrieval-augmented generation architectures, and ensuring seamless integration with legacy tech stacks while bridging the customer’s IT team and Zendesk’s product/engineering teams. Ideal candidates have a founder mentality, 5+ years of production-grade coding (Python for AI/Data; JavaScript/TypeScript for frontend/integrations; Ruby/Java a plus), a full-stack mindset, AI fluency, and strong communication skills. Travel 25–50%, US OTE $200k–$300k with an 80/20 base/commission split and potential bonuses, and Zendesk emphasizes equal opportunity and accommodations while noting that AI may be used to screen applicants.

Zendesk is seeking a Revenue Operations Analyst to support the sales-to-cash lifecycle and streamline professional services billing, requiring a self-starter with strategic leadership in a dynamic environment. Key responsibilities include ensuring timely and accurate billing for professional and managed services, assisting in transitioning billing processes to the Americas, advising sales during the deal flow to ensure compliance with finance audit reviews and revenue recognition policies, enabling best practices for non-standard and strategic deals, and guiding on nonstandard deal structures and pricing. Additional duties cover onboarding new sales hires on systems and processes, providing ticketing support for Sales, Billing, and Provisioning, ensuring billing and invoicing reflect contract terms, driving proactive cross-functional communication, ensuring SOX-compliant monthly/quarterly closes, and supporting ad-hoc process improvement projects. Qualifications include a bachelor’s in Business or Finance, 2+ years supporting cross-functional teams, flexibility for end-of-month/quarter demands, strong communication skills, SaaS/subscription billing experience, and familiarity with G-Suite, Salesforce (SFDC) and CPQ, with Zuora as a plus; the US base salary ranges from $66,000 to $100,000, plus potential bonus or incentives, depending on experience and location. Zendesk emphasizes a hybrid, inclusive workplace with global offices, notes that AI screening may be used in hiring, and affirms its commitment to equal opportunity, diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Sales Strategy to lead global revenue growth and operational excellence. You’ll set the vision for Sales Acceleration, lead a high-performing team, align GTM priorities with executive stakeholders, drive enterprise-wide transformation, and translate data into board-ready recommendations. The role requires a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration experience, strong cross-functional leadership, advanced analytical skills, and exceptional C-suite/board-level communication with English fluency. The position is fully flexible, primarily remote with optional in-person collaboration at Zendesk offices, supported by tools to stay connected. The US base salary ranges from $174,000 to $262,000 with potential bonuses or incentives; Zendesk emphasizes equal opportunity and accommodations, notes AI may be used in screening, and commits to diversity and inclusion.

Zendesk is hiring a Director of Sales Operations, Planning to lead Territory Planning Operations and Quota Strategy & Operations, serving as the planning bridge between Field Sales Operations and Worldwide Sales Planning to align Sales, Marketing, Customer Success, and Finance in operationalizing GTM strategy. The role focuses on scalable, data-driven operating models and includes co-leading the annual GTM planning cycle (headcount, capacity, segmentation, territory design) and leading initiatives such as territory realignment, market expansion, and GTM process redesign. It requires driving cross-functional alignment, owning SOPs, removing bottlenecks, managing territory management changes, and delivering planning insights and metrics to support rapid growth. In Quota Strategy, the candidate will establish global quota allocation, design territory-reflective quota structures, ensure transparent and defensible methodologies, synthesize outputs for executive reviews, and continuously improve planning tools and processes while serving as a subject-matter expert on territory planning and change management. The role requires 8–12+ years of relevant experience, strong analytics and financial acumen, cross-functional collaboration in a global matrix, excellent communication, familiarity with sales motion models and tools (e.g., Salesforce, Xactly, Tableau), and offers a US base salary range of $174k–$262k with potential bonuses or incentives, along with Zendesk’s hybrid work policy and commitment to DEI.

Zendesk is seeking a Senior Sales Engineer to lead customers and internal teams in leveraging its AI-powered CX/ES platform to deliver smarter, faster, and more personal service at scale. You will lead technical and business discovery, design tailored demos and proofs of value, and architect end-to-end AI-driven solutions, owning the engagement from qualification through pilot while ensuring alignment with goals and compliance. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms; collaborate across Sales, Product, Engineering, and Customer Success; and measure ROI using analytics like sentiment analysis, ticket deflection, and time-to-resolution. Candidates should have 5+ years in presales/solutions consulting in SaaS or CX, strong AI literacy, experience with pilots/POCs, domain expertise in CCaaS/ITSM/BI, plus excellent communication and willingness to travel. The position offers US OTE of $188k-$282k (80/20 base/commission) with hybrid work options, and Zendesk is an equal opportunity employer committed to diversity and inclusion, including accommodations for applicants with disabilities; AI may be used in screening applicants per policy.

The Senior Product Marketing Manager at Zendesk will drive product marketing to ensure successful launch, adoption, and impact of platform capabilities for building and customizing on Zendesk, covering market and customer research, messaging and positioning, technical marketing, GTM enablement, and cross-functional collaboration with sales, marketing, and product. They will develop clear messaging and materials for customer interactions (pitch decks, use cases, personas), craft compelling storytelling and collateral for live and digital events, and create sales enablement assets drawn from customer conversations. They will become a subject matter expert, develop technical marketing for their product area to demonstrate Zendesk differentiation to IT audiences, and identify and develop customer stories through relationships with top customers for the storytelling program. They will implement product discovery initiatives to drive adoption, collaborate with Product, Marketing, Sales, Success, Analyst and Investor Relations to build strategic assets for campaigns, enablement, press releases, and analyst briefings, and autonomously drive multiple projects with strong execution and deadlines. The role focuses on owning PMM for Zendesk's AI platform capabilities (Agent Builder and Custom Agents) with a GTM plan and stakeholder collaboration, the US base salary ranges from $183,000 to $275,000 plus potential bonuses or incentives, and Zendesk is committed to equal opportunity, diversity, inclusion, and accommodations, including disclosure that AI or automated decision systems may be used in screening.

The Senior Platform Architect at Zendesk is responsible for all technical, solution, and competitive aspects of Zendesk's AI customer engagement and must be highly customer- and solution-oriented with a track record selling to Enterprise and Mid-Market executives. Candidates should bring customer-obsessed enterprise expertise, an entrepreneurial spirit, and the ability to map requirements to software solutions, design architecture, and lead high-impact customer trials, along with a strong AI/LLM technical foundation. They must excel in communication and influence, building cross-functional relationships and translating complex concepts for senior stakeholders, while thriving in fast-moving, ambiguous environments and being willing to travel. Preferred qualifications include 5+ years of technical customer-facing leadership, robust API and integration capabilities, structured execution from testing to optimization, problem solving in ambiguous contexts, AI/conversational intelligence experience, enterprise architecture and security knowledge, and strong technical documentation and cross-functional communication skills. The position offers US OTE of $200k-$300k with 80/20 base/commission (potential bonuses), and Zendesk emphasizes equal opportunity, diversity and inclusion, hybrid work options, and accommodations, with AI-based screening in hiring.

The AMER/LATAM Security & Safety Manager at Zendesk oversees physical security and occupational safety compliance across regional offices (SF, Austin, Madison, Mexico City, Sao Paulo, and smaller sites) as part of the Global Security & Safety team. Responsibilities include planning and verifying risk control and compliance programs, leading incident investigations and safety assessments, coordinating event security and on-site support for large events, managing travel risk, executive protection, emergency response leadership, threat intelligence collaboration, policy coordination, staff training, and overseeing reception security at the HQ. The role requires 5+ years of security or safety leadership in global tech or creative environments, strong communication and people-management skills, a data-driven approach to OKRs and metrics, adaptability, collaboration, and travel about 10%, with preferred credentials such as CPP and familiarity with AI tools and security domains. The US base salary ranges from $123,000 to $185,000 per year, with potential bonuses and benefits, with final offers based on experience and location. Zendesk emphasizes a hybrid, diverse and inclusive workplace, notes AI may be used in screening, and provides accommodations for applicants with disabilities as needed.

Zendesk is hiring a Vice President, Total Rewards to lead global compensation, benefits, accommodations, and HR compliance, defining a holistic total rewards strategy and using automation and AI to attract, retain, and reward talent. The role modernizes HR delivery through analytics and AI, prepares risk and reward briefings for executive leadership and the Board, and serves as the enterprise owner of Total Rewards standards and governance. Key responsibilities include designing competitive compensation, equity, and benefits programs (base, variable, sales), administering executive compensation, driving AI-enabled analytics, simplifying operations, and owning executive and board materials. Requirements include 12+ years of progressive HR with deep Total Rewards and executive compensation expertise, global/global-scope experience in SaaS/tech or similar, plus experience with HR automation/AI, data-driven decision-making, cross-functional collaboration, and board-facing communication; preferred background in SaaS/AI/tech, Workday, and global equity or sales compensation programs, with AI literacy required. The US base salary ranges from $283,000 to $425,000, with potential bonuses and benefits, Zendesk’s hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities; AI may be used to screen applications in accordance with company guidelines and law.

The position is Manager of Strategic Sourcing, Software and Engineering at Zendesk, a hybrid role located in Austin, TX; Madison, WI; or San Francisco, CA, tasked with guiding sourcing strategy and execution for software and engineering categories. The role sits within Zendesk's Global Strategic Sourcing team, which aims to maximize value and minimize risk through vendor relationships and ensuring the organization has the goods and services needed for success, covering category assessment, due diligence, RFx, contract negotiations, and vendor management. Key responsibilities include providing strategic guidance to senior leadership, developing forecasts for usage, licenses, and capacity for major contracts (e.g., AWS, Google, MongoDB, Snowflake), leading AI/LLM sourcing and optimization, and managing end-to-end sourcing with cross-functional partners, plus implementing a multi-vendor LLM strategy and maintaining a 60% forecast spend commitment with shorter renewal cycles. The candidate should have 5+ years of tech/software sourcing experience, strong negotiation and executive communication skills, the ability to build partnerships, and expertise in AI infrastructure, pricing models, hyperscaler routes, and data usage agreements for AI/LLM. The US base salary range is $116,000-$174,000 with potential bonuses/benefits; Zendesk promotes hybrid work, diversity, and inclusion, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Sr. Workplace Events Specialist in San Francisco to design and execute inclusive employee events and connection programs, with roughly 75% focus on events and 25% on workplace operations, while serving as a planning partner for AMER and LATAM offices. The role requires a full-time onsite presence (5 days/week) and offers a pay range of $32.21-$48.56 per hour with potential bonuses and benefits. Key duties include end-to-end event planning for SF, managing local logistics and vendor relations, ensuring safety/compliance, and helping shape global event structures and playbooks to balance local flavor with global consistency. Candidates should have 4+ years in events or related fields, strong project management and communication skills, experience with vendor management and budgeting, and familiarity with Google Workspace and workplace platforms, along with knowledge of building systems; AI literacy is encouraged. Zendesk notes an AI-screening process, emphasizes diversity and inclusion, supports hybrid work, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk’s products and customer integrations, blending hands-on offensive and defensive security with product sense. Responsibilities include leading threat modeling for AI features and APIs, maintaining an attacker playbook, designing mitigation controls and secure defaults with platform/product/SDK teams, building anomaly detection and containment automation, and serving as a subject-matter expert for investigations and customer communications while engaging internal and external stakeholders. Required qualifications cover 10+ years in cybersecurity, software engineering, or ML security with hands-on experience; deep understanding of application/API security and modern auth; practical experience with LLMs/agents and prompt injection mitigation; a track record of cross-functional leadership and translating risk to product/legal terms; and SaaS customer-support platform experience. Preferred qualifications include incident response and forensics experience, prior roles in agent safety or ML security programs, privacy/compliance background, and advanced degrees or certifications (e.g., OSCP, CISSP). The compensation note states a US base salary range of $240,000–$360,000 with possible bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive culture and equal opportunity with accommodations, while AI screening of applicants may be used.

The Engineering Manager, Authentication (Core Services) at Zendesk will own the delivery of authentication security capabilities across Zendesk products, including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens, session management, and abuse prevention, ensuring these systems are secure, reliable, and scalable. You will grow Zendesk’s access management platform by coordinating a distributed team across the US and Europe, partnering with Product, Security, Architecture, Legal, and leadership, and influencing cross‑org authentication strategy, risk posture, and operational excellence. Responsibilities include leading the Authentication organization, defining the roadmap to reduce risk and improve reliability and latency, driving operational excellence with SLAs/SLOs, observability, automated testing, incident response, postmortems, and guiding architecture decisions while planning resources across time zones. Required qualifications include 8+ years of software engineering experience with 2+ years of people management, experience building and operating high‑scale services/APIs, familiarity with identity and access management standards (SSO/SAML/OIDC, OAuth2, MFA, session/token management, abuse patterns), excellent communication skills, and an AI literacy requirement to responsibly use AI tools. Preferred qualifications cover prior IAM production scaling, data‑driven decision making, experience with backend languages and cloud platforms (Go, Java/Kotlin, Node; AWS/GCP), privacy/compliance familiarity (SOC2, ISO, GDPR), and a track record of zero‑downtime migrations; the US base salary range is $175,000-$263,000 with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk seeks a Senior Solutions Consultant to help top brands transform customer experience and Employee Services using its AI-powered Resolution Platform, acting as a trusted advisor across Sales, Product, Engineering, and Customer Success. You will lead technical and business discovery, assess AI readiness, design tailored demos and proofs of value, architect AI-driven CX/ES solutions, and own the end-to-end technical engagement from qualification to pilot, including integration with Zendesk APIs and cloud platforms. Qualifications include 5+ years in presales/solutions consulting in SaaS or CX/enterprise software, strong web/scripting and SaaS architecture knowledge, proven pilots/POCs delivering business value, deep AI expertise (LLMs, NLP, automation), domain expertise in CCaaS/ITSM/BI/Workforce/Middleware, plus excellent storytelling and communication, with travel flexibility. The candidate should be strategic and consultative, technically fluent, a collaborative influencer, customer-obsessed, an analytical storyteller, and an innovative problem solver who stays ahead of AI trends and helps shape product roadmaps. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split (plus potential bonuses); Zendesk is an equal opportunity employer with hybrid work options, diversity and inclusion commitments, accommodations, and notes that AI may screen applications.

Zendesk is seeking a Principal Product Manager for Partner Sales in its Information Technology department to own the partner technology ecosystem, setting the vision and building an end-to-end GTM motion by integrating Impartner PRM with Salesforce, Adobe, and other internal systems. Responsibilities include defining the product roadmap, optimizing the partner journey from onboarding to payout, leading core integrations for real-time data syncs and unified workflows, driving revenue velocity by reducing friction, and collaborating cross-functionally with Channel Sales, Revenue Operations, Engineering, and Partner Marketing while establishing KPIs. Required qualifications include 8+ years in Product Management with at least 3+ years in B2B SaaS GTM, Channel Sales, RevOps, or Partner Ecosystems at Principal or Senior level, deep indirect sales domain knowledge, hands-on experience integrating Impartner with Salesforce, and familiarity with Zendesk and other GTM tools. Bonus points for direct Channel Sales or RevOps background, Salesforce Admin or Impartner certifications, and experience building custom partner portals or APIs. The role offers a US base salary range of $208,000 to $312,000 with potential bonuses/benefits; Zendesk emphasizes diversity and inclusion, hybrid work arrangements, AI screening for candidates, and accommodations on request.

The IT Principal Enterprise Delivery Lead orchestrates testing across large-scale, complex integrations and transformation programs (such as ERP) as the primary QA delivery lead, partnering with Business and Product to prevent high‑investment projects from failing and to implement enterprise-wide QA governance via the QA CoE. Key duties include Release Cycle Quality Governance: driving QA in major releases, monitoring release readiness across squads, proactively surfacing enterprise risks, and ensuring Quality Gates and Definition of Done are met. In Requirement Review & QA Transformation Leadership, the role leads cross-functional end-to-end strategy for complex transformations, operationalizes automated QA rules, participates in early requirement reviews, and conducts structured walkthroughs with BSAs and Business teams to prevent requirement leakage. Defect Management and Auditability emphasize root-cause analysis for defects, maintaining bidirectional test-case-to-defect traceability, actively participating in bug triage, and ensuring data hygiene and real-time release metrics. Candidates need at least 10 years in Software Quality Engineering with 5+ in leadership, strong QA automation and RCA/traceability expertise, Jira/Xray proficiency, with preferred experience in end-to-end testing across multi-vendor ecosystems and AI-enabled testing; the US base salary ranges from $161k to $241k plus bonuses, and Zendesk promotes a hybrid, inclusive workplace with equal opportunity and accommodations.

- The role is Senior Manager, Revenue Recognition in Austin, TX, owning the revenue close operations in Zuora Revenue (RevPro) from period open to final posting. - Key responsibilities include leading the end-to-end monthly open/close, posting revenue journal entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the team, and continuously improving close procedures and controls. - Basic qualifications require 7+ years in revenue recognition or technical accounting, a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge. - Preferred qualifications include SaaS industry experience, NetSuite or ERP experience, and prior mentoring or managing accounting staff. - The role offers a hybrid work arrangement with some in-office time, a base salary range of $151,000–$227,000 plus bonus/benefits, and Zendesk’s commitment to diversity and equal opportunity.

Zendesk is hiring a Senior Operations Manager to support the Product Development Operations team, focusing on strengthening operational rigor across product development, planning, execution, and ways of working, with Jira expertise and AI-first process improvements. You’ll partner with Product, Engineering, and Design to improve end-to-end delivery, establish mechanisms for prioritization and dependency management, and drive quarterly and annual planning and delivery tracking. Responsibilities include reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery health metrics, ensuring Jira-driven execution, aligning cross-functional stakeholders, and creating scalable documentation and playbooks. Basic qualifications include 7+ years in Product Development Operations in SaaS, experience with product lifecycles and cross-functional delivery, strong Jira skills, and excellent communication and problem-solving abilities; preferred qualifications include experience with scaled delivery, Jira Advanced Roadmaps, and AI/automation exposure. The role offers a US base salary range of $174,000–$262,000 (with potential bonus/benefits), a hybrid work model with part-time in-office presence, and Zendesk’s commitment to fairness and inclusion, noting that AI may be used to screen applicants and accommodations are available on request.

The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 SaaS experience to lead revenue recognition, contract analysis, and policy development. The role covers fundamental ASC 606 compliance, expert advisory on contracts, data-driven decision making, continuous improvement of processes and systems, data integrity, and supporting financial reporting and audits. Candidates should have extensive ASC 606 knowledge, a degree in accounting/finance (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics, cross-functional collaboration, meticulous attention to detail, and the ability to work US hours. The position offers a US base salary range of $118,000–$178,000 with potential bonuses or related incentives, and Zendesk emphasizes a hybrid, flexible, and inclusive work culture along with diversity, social impact, and benefits. Zendesk is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.