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Zendesk is seeking an experienced Senior Strategic Marketing Analyst (EMEA) who will partner with regional marketing leadership, use data to drive GTM strategies, understand customer behavior, and measure marketing performance with a strong ROI focus. In this role you will help Zendesk hit pipeline and revenue targets by addressing strategic growth opportunities, leading cross-functional planning with Finance and Revenue Operations, and creating Tableau dashboards that translate complex data into actionable insights for executives worldwide. You will evaluate campaigns against industry best practices, optimize engagement and funnel metrics, and transform budgeting into an insights-driven process to allocate spend where it delivers the greatest ROI, while driving annual growth, headcount, and quota planning. The candidate should possess a strategic mindset and strong communication skills, with 6+ years in marketing/analytics, advanced Tableau and SQL abilities, an understanding of the marketing funnel and B2B lead-to-opportunity process, and the ability to present to senior leaders; SAS/Python/R are a plus. Zendesk emphasizes a fulfilling, inclusive, hybrid work culture, is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and offers accommodations for applicants with disabilities upon request.

Zendesk is seeking a Director, Global Specialist Organization to lead and scale three specialist teams—Employee Service (ES), CCaaS, and Workforce Engagement Management (WEM)—as trusted advisors that accelerate adoption, drive value, and strengthen retention, with AMER or EMEA remote location and reporting to Oliver Nono. The ideal candidate will be strategically and operationally strong, with deep expertise in at least one domain and a proven track record of leading high-performing teams across segments, regions, and product surfaces, partnering closely with CS, Professional Services, Sales, Renewals, Product, and CX Enablement. Responsibilities include building and scaling the global specialist functions, establishing a unified strategy and operating model, developing managers, and driving adoption, value realization, and risk-mitigation frameworks, along with data-driven governance and collaboration with CX programs. Requirements include 12+ years in Customer Success, Professional Services, or GTM roles within enterprise SaaS, 5+ years leading teams, deep domain expertise in ITSM/Employee Experience, CCaaS, or WEM, global multi-regional experience, strong cross-functional influence, excellent communication and analytics, and willingness to travel quarterly. Zendesk emphasizes a hybrid, inclusive workplace, AI screening as part of the process, equal opportunity employment, and accommodations for applicants with disabilities.

Zendesk aims to power exceptional service globally and believes every interaction is an opportunity to make a human connection. They are seeking an Enterprise Account Executive with a proven B2B SaaS track record to grow enterprise accounts, build relationships, and expand Zendesk’s offerings. Responsibilities include driving top-line revenue with new enterprise acquisitions, cross-selling to existing customers, managing relationships, using data to prospect and retain, creating territory plans, and leading complex multi-month deals with executive sponsorship. Qualifications include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a consistent quota performance, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus ability to travel. Zendesk emphasizes hybrid work, inclusion and equal opportunity, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

Zendesk is transforming Customer Experience and Employee Services with a unified Resolution Platform powered by AI and cloud technologies, helping top brands deliver smarter, faster, and more personal service at scale. As a Solutions Consultant, you’ll shape the next era of customer engagement by partnering with customers and internal teams to design and showcase innovative, real-world solutions that unlock lasting value. You’ll lead technical and business discovery, architect AI-powered CX solutions, build seamless integrations using Zendesk APIs and cloud platforms (AWS/Azure/GCP), collaborate across Sales, Product, Engineering and Customer Success, drive measurable business impact, and champion AI adoption. Candidates should have 3+ years in presales or solutions consulting (or related AI/SaaS/enterprise software experience), hands-on experience with pilots/POCs, knowledge of AI technologies (LLMs, NLP, automation), familiarity with CS software and middleware, and strong communication and presentation skills, plus willingness to travel. Zendesk offers a hybrid work culture, a commitment to global diversity, equity, and inclusion, and equal opportunity employment, with AI screening in recruitment and accommodations available for applicants with disabilities.

Zendesk is hiring a Manager of Customer Success to lead a team of up to 10 Customer Success Managers across high- and medium-touch segments, focusing on making customers successful so they buy more, stay longer, and advocate for the brand. The overarching objective is to drive strategic adoption and integration of AI-enabled customer success tools, maximize team performance and customer outcomes, and cultivate continuous AI fluency within the team. You’ll build and lead a team of value architects, accelerate product and CX technology proficiency, set and track clear KPIs, coach through Gong, and oversee churn/expansion management and quarterly business reviews. The role also demands leading an AI-first revolution in success while maintaining operational excellence in forecasting, risk management, capacity planning, and cross-functional collaboration, all guided by data-driven decision making and standardized processes. Requirements include 9+ years in Customer Success (with 5+ in leadership), strong AI/data and financial acumen, cross-functional collaboration skills, and a bachelor’s degree (AI certifications a plus); Zendesk offers a hybrid work model and a strong commitment to diversity, inclusion, and equal opportunity.

Zendesk is recruiting an Enterprise Account Executive to grow its enterprise SaaS business by building new relationships and expanding existing partnerships. You will drive top-line revenue by acquiring new enterprise customers, pursuing cross-sell opportunities, managing key client relationships, leveraging data and adoption history, and creating quarterly territory plans to boost market share while leading multi-month, value-centric deals with proofs of concept. You’ll secure C-level sponsorship, collaborate with internal teams to optimize sales strategies, negotiate and close complex deals, and maintain a robust pipeline and accurate forecast to exceed targets. The role requires a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a strong quota history, experience selling to VP/C-level executives in large organizations, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker; travel is required. Zendesk highlights hybrid work, a commitment to diversity and inclusion, equal opportunity hiring, accommodations for disabilities, and notes that AI may be used to screen applicants in accordance with policy.

Zendesk is looking for a skilled Zendesk Consultant to join their CX Accelerator Team, focusing on optimizing Zendesk implementations for customer experiences in a dynamic, startup-like environment. The ideal candidate will possess extensive technical expertise in Zendesk products and a customer-centric mindset, with previous experience in roles such as Professional Services Consultant or Customer Success Manager. Key responsibilities include engaging with clients, configuring Zendesk solutions, managing projects, conducting training sessions, and facilitating continuous improvement. Candidates must also be willing to travel for client engagements and demonstrate strong analytical, communication, and problem-solving skills. The role offers both personal and professional growth opportunities within a supportive and collaborative team culture at Zendesk.

Zendesk is looking for a Customer Experience (CX) Manager to join their CX Acceleration SWAT team, focusing on enhancing customer experiences through improved Zendesk implementations. The ideal candidate should have significant experience in customer-facing roles, particularly as a Senior Consultant or Technical Account Manager, and will be responsible for building strong relationships with clients and partners. Key responsibilities include conducting technical assessments, implementing Zendesk solutions, providing expert consultation, and ensuring customer satisfaction through effective engagement close-outs. The role also necessitates a deep understanding of Zendesk products, customer service management, and collaborative work styles, alongside exceptional communication skills. Zendesk offers a supportive and inclusive work environment emphasizing long-term career growth and flexible hybrid work options.

The Senior Solutions Consultant at Zendesk is responsible for guiding the technical aspects of the sales cycle, with a focus on leveraging artificial intelligence (AI) to enhance customer and employee experiences. This role requires over five years of presales experience, a deep understanding of AI technologies like LLMs and ChatGPT, and the ability to effectively communicate complex concepts to various stakeholders. Key responsibilities include managing technical engagements, facilitating collaborations with subject matter experts, and ensuring that AI implementations deliver tangible business value. Candidates should possess strong interpersonal skills, problem-solving abilities, and familiarity with SaaS applications, as well as a willingness to travel. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in its hiring practices.