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At Zendesk, the company is reinventing Customer Experience and Employee Services with a unified Resolution Platform powered by AI and cloud technologies, and they’re hiring a Sales Engineer to design and demonstrate AI-driven solutions that deliver measurable value for top brands. You will lead technical and business discovery, conduct AI readiness assessments, design tailored demos and proofs of value, and own the end-to-end technical engagement from qualification to pilot, ensuring alignment with customer goals and compliance. You will architect AI-driven CX and ES solutions by translating AI capabilities into business narratives, integrate and scale using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP), collaborate across teams to influence roadmaps, and measure ROI with analytics to drive AI adoption. Qualifications include 5+ years in presales or solutions consulting in SaaS/CX, strong knowledge of web technologies and SaaS architectures, experience designing pilots/POCs, deep AI knowledge (LLMs, NLP), domain expertise in CCaaS or related areas, excellent storytelling and communication skills, a bachelor’s degree (graduate degree a plus), and Dutch plus English fluency with willingness to travel. Zendesk also highlights a hybrid work model, commitment to fairness and diversity, AI screening for applications, and a strong emphasis on equal opportunity and accommodations for applicants with disabilities.

The Senior Engagement Manager leads large, complex, cross-functional implementation programmes for Zendesk across EMEA from mobilisation to go-live, aligning delivery with customer outcomes and value realization. They act as the senior delivery connector across Professional Services, Pre-sales, Sales, Customer Success, Product and partners, managing stakeholder expectations, escalations, governance, and the financials of assigned engagements. Responsibilities include translating business objectives into measurable delivery outcomes, coordinating multiple workstreams, applying deep CX and AI product knowledge to shape plans and mitigate risks, and continually improving delivery standards. Requirements include 7+ years of project or programme management experience, fluent English and German, strong leadership without direct authority, excellent organization and communication, and a bachelor’s degree or equivalent professional experience. Preferred skills include experience with SOWs and contracting models, PM certifications, familiarity with tools like Asana and Certinia, up to 20% travel, a hybrid office schedule, and Zendesk’s commitment to diversity and AI-based applicant screening.

Zendesk is seeking a Senior Director to lead EMEA Professional Services, owning strategy, performance, and growth, and guiding a shift toward AI-enabled, outcome-driven engagements. You will lead Engagement Managers and consultants, set expectations on outcomes and delivery quality, coach leaders, plan for organizational growth, and serve as executive sponsor for strategic implementations. You will develop a scalable services model with repeatable offerings, apply AI and automation across scoping and delivery, and collaborate closely with Sales, Product, Engineering, Finance, Customer Success, and regional leaders. You will own the regional P&L, manage revenue and margins, forecast and pipeline, ensure proper scoping and pricing, and bring 15+ years in SaaS/tech with 10+ years of leadership in enterprise delivery. Zendesk emphasizes diversity and inclusion, notes that AI may screen applicants, and is an equal opportunity employer that provides accommodations.

The Solutions Architect will be the technical expert in the pre-sales process, collaborating with the Contact Center Platform Architecture team and potential customers to design customized solutions and secure new professional services engagements, with mandatory CCaaS and AWS experience. Their responsibilities include leading pre-sales scoping, providing expert technical support to the sales team, creating detailed professional services estimates and proposals, and articulating complex concepts clearly to technical and executive audiences. They will maintain deep Zendesk CCaaS product expertise, lead technical discussions, and partner with Professional Services to ensure a smooth transition from sales to delivery. Qualifications require strong AWS Connect and/or AWS services experience in a CCaaS environment, prior Solutions Architect experience in CCaaS with AWS, hands-on cloud deployment skills, and the ability to translate business objectives into technical solutions and estimates, along with exceptional English communication. Zendesk emphasizes an inclusive culture with a hybrid work model, notes that AI screening may be used, and positions itself as an equal opportunity employer offering accommodations for applicants with disabilities.

The AI Success Strategist at Zendesk leads the end-to-end delivery of customers’ AI roadmaps, owning the strategic AI vision, executive partnerships, and ensuring AI initiatives start strong and scale predictably. The role translates product capabilities into clear business strategies, aligns internal and external teams, and drives adoption from initial deployment through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. Key objectives include accelerating time-to-value, owning multi-year AI roadmaps across Product, Services, Sales, and Partners to scale safe, sustainable AI programs, and delivering measurable commercial outcomes such as renewals protection and revenue growth. Responsibilities encompass acting as design authority for deployments, shaping long-term AI strategy with executives, coordinating internal and external stakeholders, sustaining recurring mutual AI roadmaps, owning channel and adoption strategies, and using data to drive impact while upholding responsible AI and compliance. Candidates should have at least 5 years in Customer Success/Experience, 1+ year AI experience, enterprise SaaS GTM or similar, adoption analytics experience, a relevant bachelor’s (advanced degrees or certifications in AI strategy or project management preferred), and strong cross-functional influencing skills; AI domain knowledge is a plus; Zendesk is an equal opportunity employer with hybrid work and accommodations available.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and serves as the technical and product expert for the AI-powered Resolution Platform, aimed at delivering rapid value and guiding customers through configuration and optimization. The mission is to provide technical solutions and remove roadblocks to drive resolutions on the AI Platform, acting as a trusted advisor who guides customers through complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, ensuring measurable business impact from initial deployment through scale, while leading end-to-end projects with clear scope and timelines and aligning with the customer’s AI Roadmap. Key responsibilities include providing technical expertise and guidance on implementation and optimization, facilitating change management and training, owning successful project delivery, maintaining high customer satisfaction, and collaborating cross-functionally with internal teams to address technical challenges and align on business goals. Requirements include 3+ years in consulting or professional services, enterprise SaaS GTM experience, fluent English, strong REST APIs and JSON skills, Python preferred, experience with adoption analytics and driving retention, a relevant degree (AI strategy or project management certifications preferred), plus strong program management and cross-functional influence; Zendesk also highlights its hybrid work model, AI screening practices, and commitment to equal opportunity and accommodations for disabilities.

Zendesk is hiring a Commercial Account Executive for the UK & Ireland to grow the commercial account base by owning the full sales lifecycle and driving top-line revenue, with a focus on onboarding new customers and deepening existing partnerships around innovative AI-powered solutions, especially Generative AI. The role involves building relationships with C-suite and VP executives, articulating the strategic value of Zendesk’s AI-powered platform, and leading cross-sell opportunities while using data insights to improve conversion, retention, and overall account profitability. Candidates should have a BA/BS or equivalent, 4+ years of B2B SaaS sales or solution engineering experience, proven end-to-end deal management, UK/Irish market experience, and the ability to navigate complex renewal and multi-month sales cycles. They should possess strong presentation, negotiation, and closing skills, an entrepreneurial mindset, be able to travel, and be familiar with Salesforce, Clari, Groove, and Gong. Zendesk emphasizes a hybrid work model, equal opportunity and inclusion, and notes AI-based screening may be used in the hiring process, with accommodations available for applicants with disabilities.

Zendesk is seeking a visionary Regional Vice President of Sales Engineering to lead and scale a world-class team, bridging advanced AI capabilities with enterprise value and driving expansion into new enterprise markets. The role involves partnering with Regional VPs of Sales to land large, complex accounts, designing pre-sales blueprints, and establishing PoC/pilot standards to improve technical win rates and post-sale adoption. It emphasizes developing and mentoring a high-performance pre-sales organization and serving as the region’s AI and CX thought leader with executive presence for large enterprise pitches. Qualifications include a Bachelor’s in CS/CE (MBA a plus), 8 years in managing pre-sales/sales engineering teams with at least 3 years managing people-managers in enterprise SaaS, deep CX domain expertise, strong enterprise architecture and cloud (AWS) knowledge, data privacy/security, complex integrations, and a solid grounding in Generative AI/LLMs, plus public speaking and a commercial mindset. Zendesk highlights autonomy, hybrid work, an inclusive culture, equal opportunity employment, and accommodations for disabilities, along with AI screening of applicants.

Zendesk is seeking a Senior Sales Engineer to be the primary technical partner for enterprise and commercial accounts, bridging technical discovery, solution design, and hands-on configuration to prove the value of Zendesk’s platform, autonomous agents, and integrations. Responsibilities include managing technical deal cycles with RFP responses and solution designs, conducting technical discovery and POCs, configuring agentic AI workflows, deploying reusable tools, and collecting field feedback to influence product enhancements. Required qualifications emphasize a growth mindset, 4–6 years in technical presales or related roles, fluency in modern web technologies and APIs, practical AI experience with LLMs and workflows, SaaS/CX/ES domain knowledge, up to 30% travel, and a bachelor’s degree in a technical field. Preferred qualifications include experience with cloud data stacks and BI tools, industry vertical experience, active developer community involvement, and a track record of creating reusable implementation guides and executive-focused presentations. Zendesk highlights a customer-obsessed, builder-first culture with hybrid work options, commitment to diversity and inclusion, and policies regarding AI screening and reasonable accommodations for applicants.

Zendesk seeks an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap and executive partnerships to start AI initiatives strong and scale them predictably. You will own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, defining a long-term AI vision, aligning internal and external teams, and driving adoption from initial deployment through sustained expansion. Your success will be measured by customer satisfaction, increased automated resolution usage, and retention, and you will lead discovery and success-planning engagements to create measurable playbooks early in the lifecycle. Responsibilities include serving as design authority for AI deployments, coordinating with Professional Services, Product, and Engineering; partnering with executives on long-term AI strategy; aligning internal and external stakeholders; sustaining mutual roadmaps and channel adoption; and guiding Responsible AI and compliance. Requirements include 10+ years in Customer Success/Experience (2+ years AI), enterprise SaaS GTM or related roles, adoption analytics experience, a relevant bachelor’s degree with advanced degrees or AI/project management certifications preferred, strong program management and cross-functional influence, and AI domain knowledge; Zendesk emphasizes an inclusive, hybrid work culture with equal opportunity and accommodations for disabilities, including an accommodations process via a dedicated email.