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Zendesk is seeking a Senior Account Executive to grow its corporate B2B SaaS/AI customer base by acquiring new customers, expanding existing accounts, and closing deals of varying sizes. The role focuses on driving revenue through building and nurturing relationships, cross-selling, using data insights for prospecting and retention, maintaining a robust Salesforce pipeline, and delivering accurate forecasts. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, and Clari, along with an entrepreneurial, collaborative mindset. The position offers a hybrid work arrangement with part of the week in the office and collaboration across teams, plus Zendesk’s commitment to diversity, inclusion, equal opportunity, and policies on AI screening and accommodations. Zendesk positions itself as the intelligent heart of customer experience, powering billions of conversations, and invites applicants to apply via its careers page.

Zendesk is seeking an experienced SaaS Senior Strategic Program Manager to drive delivery for one of its largest EMEA customer accounts, ensuring plans translate into execution aligned with the customer’s strategic goals. The role emphasizes customer accountability and stakeholder leadership, building executive relationships, facilitating decision forums, and driving commitments to measurable progress. It requires operational excellence through pragmatic program management frameworks, risk and issue tracking (RAID), governance rhythms, end-to-end program visibility, and steering committee governance. You will interface with internal functions (Product, Engineering, Sales, Professional Services), coordinate input across markets, and lead RFI/RFP responses while using tools like Asana to track progress. Zendesk offers a hybrid working model with some travel, and the company commits to diversity, equity, inclusion, and accommodations, noting that AI screening may be used in applications.

Zendesk is hiring an AI Services Consultant in Professional Services to lead AI-driven customer experience initiatives as the technical and product expert for the AI-powered Resolution Platform, guiding customers through rapid configuration and optimization. The role’s mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor who helps customers navigate complex configurations to drive transformative business outcomes. Overarching objectives include accelerating time-to-value by driving adoption and operational excellence of Zendesk AI solutions, serving as the customer’s AI technical expert to turn goals into the right configurations and integrations, and leading end-to-end delivery with clear scope and timelines. Strategic accountabilities cover technical guidance on implementation, change management and training, successful project delivery, high customer satisfaction, and cross-functional collaboration to align the AI roadmap and achieve measurable business outcomes. Qualifications include a bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), 3+ years of related consulting/Professional Services experience, fluency in German and English, prior enterprise SaaS GTM experience, experience with adoption analytics and success plans, and a hybrid work model with some in-office time; Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk is seeking a Principal Solutions Consultant to serve as a trusted advisor and strategist, leading AI-powered CX and ES solutions that deliver measurable business value by aligning business goals with cutting-edge technology. Responsibilities include leading strategic solution design with Sales, owning end-to-end technical engagements (discovery, design, PoC, exec presentations), orchestrating cross-functional teams, delivering pilots, and designing scalable cloud solutions using Zendesk APIs while informing product strategy. Requirements cover 7+ years in presales/solutions consulting in SaaS/enterprise software, 3+ years leading large enterprise deals, deep fluency in web/scripting technologies and SaaS architectures, ability to articulate business value, hands-on pilots/PoCs, and expertise in at least two domains (e.g., CC, CS software, ITSM, BI, data warehousing, WFM, QA, or integration), plus AI/automation knowledge and willingness to travel, with a bachelor’s degree or equivalent. Preferred attributes include being a strategic technologist, AI-forward innovator, trusted advisor, collaborative leader, analytical storyteller, and execution-focused, with strong presentation and reference architecture design skills. The role is hybrid with partial in-office attendance, Zendesk’s commitment to diversity and inclusion, AI-based screening of applicants, and accommodations available for applicants with disabilities.

Zendesk is hiring an Enterprise Account Executive to drive multi-year cloud CX and AI transformation for enterprise customers in the UK & Ireland, leveraging its AI suite (AI Agent, Copilot, QA, CCaaS) to deliver executive-level business impact. The role focuses on owning growth by landing large new enterprise accounts, leading complex multi-stakeholder deals across IT, Operations, Procurement, and the Executive suite, and driving AI adoption as part of CX transformation programs. The candidate will lead strategic discussions with C-level executives, align AI solutions to business goals and measurable outcomes, build data-driven ROI models, and collaborate with internal teams and partners to win. Desired strengths include a proven enterprise SaaS sales track record, excellent communication, a learning mindset around AI/automation, strategic ROI-focused thinking, teamwork, and a growth mindset; bonus experience spans industry domains (Business Services, Finance, Manufacturing), CX/CRM/CCaaS/AI sales, and familiarity with AI sales tools. The role is hybrid with regular travel in the UK & Ireland, office attendance to be determined by the hiring manager, and Zendesk emphasizes equal opportunity and inclusion with potential AI screening and accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Machine Learning Scientist to work on the AI Agent product (Gen3), a goal-oriented, real-time reasoning conversational AI that blends advanced ML research with practical customer outcomes. The role owns end-to-end research projects—from understanding business requirements to design, experimentation, implementation, and reporting—designing and testing novel AI solutions and collaborating with ML engineers to deploy them. Requirements include a degree in CS/ML/stats/engineering/math, a proven ML/NLP research track record (industry preferred), the ability to translate research into proof-of-concept models, a practical problem-solving approach, and strong communication, with conversational AI experience being a plus. Success is measured by alignment with the product roadmap, effective cross-functional collaboration, and the ability to identify and champion new opportunities within the product area. Zendesk is a global equal-opportunity employer with a hybrid work model and a commitment to diversity and inclusion, including candidate privacy protections and accommodations, and they may use AI screening as part of recruitment.

Zendesk is redefining customer experience (CX) and employee services (ES) with a unified, AI-powered Resolution Platform, helping brands replace outdated contact-center solutions and achieve smarter, faster, more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader, collaborating with Sales, Product, Engineering, and Customer Success to design and deliver scalable AI-driven solutions that turn ambitious goals into measurable results. Your responsibilities include leading technical and business discovery, architecting AI-enabled CX and ES solutions, driving end-to-end technical engagements from qualification to pilot execution, integrating secure, scalable systems via Zendesk APIs and cloud platforms, and championing AI adoption with ongoing value realization. What you bring: 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, proven pilots/POCs, deep understanding of AI tech (LLMs, NLP) and their CX applications, domain expertise in CCaaS/ITSM/BI/WFM or related areas, plus excellent communication and storytelling skills and a degree. You embody strategic thinking, technical fluency, collaboration, customer-obsession, and an ability to turn data into business insights, and Zendesk supports a hybrid, inclusive culture with equal opportunity and accommodations, noting that AI screening may be used in hiring.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS base by building relationships, introducing innovative solutions, and expanding Zendesk’s impact with both new and existing customers. You will directly drive top-line revenue by acquiring new enterprise customers, cross-selling additional products, managing key relationships for maximum satisfaction and retention, and using data insights to improve conversion, retention, and expansion; you’ll also create quarterly territory plans to increase market share in the Enterprise sector. The role requires a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of quota attainment, experience navigating complex multi-month deals and renewals, selling to VP and C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. The position is hybrid, requiring in-office presence part of the week with the specific schedule determined by the hiring manager, and Zendesk emphasizes a purpose-driven, inclusive culture with a commitment to global diversity, equity, and inclusion. Zendesk may use AI for screening, is an equal opportunity employer, provides accommodations for applicants with disabilities, and points applicants to resources about EEO rights and workplace diversity.

Zendesk is hiring an AI Services Consultant to implement and optimize its AI-powered Resolution Platform, serving as the technical expert and trusted advisor for customers. The mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations to drive transformative business outcomes with agility and precision. Overarching objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and stakeholder alignment. Responsibilities include technical guidance, change management and training, successful project delivery, maintaining customer satisfaction, and cross-functional collaboration with Customer Success and Sales to align AI roadmaps and achieve measurable outcomes. Requirements include 3+ years in consulting/professional services, experience in enterprise tech/SaaS GTM roles, familiarity with adoption analytics and success plans, a relevant degree (AI strategy or PM certifications preferred), strong program management and communication skills, and a hybrid in-office/remote work setup, with Zendesk emphasizing diversity and accommodations as needed.

Zendesk is hiring an AI Services Consultant to join its AI Delivery team, serving as the technical and product expert for the AI-powered Resolution Platform to accelerate value and customer adoption. The mission is to provide technical solutions and remove blockers, guiding customers through complex configurations with agility to drive measurable business outcomes. The overarching objectives are to accelerate time-to-value, be the customer’s AI technical expert, and lead end-to-end delivery with defined scope and timelines. Key responsibilities include providing technical guidance, facilitating change management and training, delivering projects on time, maintaining high customer satisfaction, and collaborating cross-functionally to align the customer AI roadmap. Requirements include 3+ years in consulting/professional services, enterprise SaaS go-to-market experience, adoption analytics and success-plan experience, a relevant degree (advanced degrees or AI/PM certifications preferred), plus a hybrid work arrangement and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is building an AI Delivery team within Professional Services and is hiring an AI Services Consultant to serve as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick time-to-value. The mission is to provide technical solutions, remove blockers, and act as a trusted advisor, guiding customers through complex configurations to achieve measurable business outcomes. Key objectives include accelerating time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and integrations, and running end-to-end projects with clear scope and timelines. Requirements include 3+ years in Consulting/Professional Services, experience in enterprise tech/SaaS GTM roles, ability to use adoption analytics to forecast churn and expansion, strong communication and project management skills, and a Bachelor’s degree with AI strategy or PM certifications preferred. The role is hybrid with part of the week in the local office (schedule set by the hiring manager), Zendesk emphasizes diversity and inclusion and may use AI screening, and accommodations are available for applicants who need them.

Zendesk is seeking a Manager of AI Delivery in its Professional Services team to lead a 6–10 person group of AI Services Consultants, serving as both product authority and people leader to deliver rapid value and scalable AI deployments. You will define and scale the AI delivery operating model, manage capacity and staffing, ensure projects are scoped and executed on time with clear business impact, and remove blockers to sustain time-to-value. You’ll drive cross-functional alignment with Sales, Customer Success, and Product on customer roadmaps and handoffs, using delivery data to improve packaging, forecasting, and expansion plans for retention and growth. Qualifications include 7+ years in enterprise SaaS/Professional Services with 2+ years in AI-related roles, 2+ years of people management (6–10 direct reports), fluency in German, French, or English, and experience in GTM roles and predictive adoption analytics. The role is hybrid, with in-office requirements including 3–4 days per week in the first 90 days and ongoing hybrid work, and Zendesk emphasizes diversity, equity, inclusion, and accommodations, along with AI-driven screening where appropriate.