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The Customer Success Manager (CSM) role at Zendesk is focused on helping customers achieve their business outcomes quickly through the company's innovative solutions. This position entails engaging with various levels within customer organizations to ensure they maximize their investment in Zendesk products. Key responsibilities include facilitating onboarding, enhancing product adoption, and serving as an advocate for customer needs within Zendesk. CSMs are expected to develop strong relationships with customers and collaborate with other Zendesk teams to improve the overall customer experience. Candidates should have relevant experience in customer success, familiarity with technology solutions, and the ability to communicate effectively across different stakeholder levels.

The Customer Success Manager (CSM) role for German speakers at Zendesk focuses on helping customers achieve business outcomes efficiently using Zendesk solutions. The primary responsibilities include managing customer engagement throughout their journey, enhancing product adoption, and building strong relationships across various levels within customer organizations. CSMs are expected to proactively address customer health and obstacles to ensure users realize the value of Zendesk products. Required qualifications include a background in customer success, fluency in German and English, and experience in technology or SaaS environments. The position also supports a hybrid work model that balances in-office collaboration with remote flexibility.

Zendesk is seeking an SMB Account Executive to contribute to its mission of enhancing customer service through innovative SaaS solutions. The role involves acquiring new customers, managing relationships, and using data insights to drive revenue and account expansion while ensuring customer satisfaction. Candidates should have a BA/BS degree and at least two years of B2B sales experience, particularly in the SaaS sector, along with strong negotiation and presentation skills. The position is hybrid, promoting in-office collaboration while providing flexibility for remote work. Zendesk values diversity and inclusivity and offers reasonable accommodations for applicants with disabilities during the hiring process.

The Senior Solutions Architect at Zendesk will primarily serve as the technical expert during the pre-sales phase, collaborating with the Contact Center Platform Architecture team and clients to devise tailored solutions that meet their business needs. Responsibilities include leading technical scoping for sales, creating detailed service proposals, and effectively communicating complex technical concepts to various audiences. Candidates should have over three years of customer-facing and cloud solution experience, with expertise in Amazon Connect and enterprise-level solution architecture. The role offers a hybrid working arrangement, requiring some in-office presence, while promoting collaboration and learning. Zendesk is committed to diversity and inclusion in the workplace, welcoming applicants without regard to protected characteristics.

Zendesk is seeking a VC & Startup Partnerships Manager based in London to drive the adoption of its products among startups in the UKI, Nordics, and MENA regions. The role entails building and nurturing strategic partnerships with venture capitalists, accelerators, and other ecosystem partners, as well as managing sponsorships, co-marketing initiatives, and partner enablement. The ideal candidate will possess over six years of experience in partnerships within the startup or venture environment, showcasing strong relationship management skills and a deep understanding of the regional startup ecosystem. Responsibilities include tracking partner metrics, overseeing program lifecycle, and representing Zendesk at industry events to enhance visibility. Zendesk emphasizes a hybrid work experience and is dedicated to diversity and inclusion within its workplace.

The Manager of Technical Account Management at Zendesk is responsible for leading a team of technical account managers in Europe, ensuring customer success with Zendesk's products and services. This role emphasizes the importance of people management, program management, and technical leadership, requiring the candidate to possess deep technical expertise combined with a strategic mindset. The ideal candidate should exhibit strong communication skills and experience in managing post-sales teams, technical consulting, and SaaS environments. Preferred qualifications include experience with Zendesk products and relevant certifications, along with a commitment to diversity and inclusion within the workplace. This position offers the opportunity to make a significant impact by driving collaboration and customer satisfaction while shaping the technical account management team.

Zendesk seeks a leader to develop and implement the AWS go-to-market strategy within a designated country, focusing on enhancing collaboration between Zendesk and AWS to drive business growth. This role involves influencing local Zendesk leadership on the value of AWS and promoting Zendesk’s offerings, particularly the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS sales and marketing teams, coordinating joint sales initiatives, and actively participating in regional events. The ideal candidate should have extensive experience with AWS partnerships, a proven track record of growing business through alliances, and the ability to manage multiple projects. Zendesk promotes an inclusive work environment and offers a hybrid working model, along with a commitment to diversity and equal employment opportunities.