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Zendesk is seeking a Senior Sales Manager to lead a high-performing Commercial field sales team focused on enterprise accounts (500–1,500 employees) using a solution- and value-driven approach. The role demands strong leadership, creating an inclusive culture, mentoring and onboarding Commercial Account Executives, engaging with C-level executives, and coordinating with cross-functional teams to build pipeline and achieve bookings targets, including MEDDPICC deal reviews and accurate quarterly forecasts. Responsibilities also include weekly forecast meetings, coaching on sales strategies, monitoring activity and results, leading demand generation, and developing executive relationships to support success. Requirements include 10+ years in software sales with 3–5+ years in management, a proven track record of quota attainment and profitability, experience managing Commercial AEs in a B2B software environment, excellent presentation and listening skills, and the ability to hire and train new AEs; CX experience is a plus. The role is hybrid, combining in-office presence with remote work, and Zendesk emphasizes equal opportunity, diversity, and inclusion, notes AI may be used in screening, and offers accommodations for disabilities and veterans with contact details provided.

Zendesk is redefining customer experience (CX) and employee services (ES) with a unified, AI-powered Resolution Platform, helping brands replace outdated contact-center solutions and achieve smarter, faster, more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader, collaborating with Sales, Product, Engineering, and Customer Success to design and deliver scalable AI-driven solutions that turn ambitious goals into measurable results. Your responsibilities include leading technical and business discovery, architecting AI-enabled CX and ES solutions, driving end-to-end technical engagements from qualification to pilot execution, integrating secure, scalable systems via Zendesk APIs and cloud platforms, and championing AI adoption with ongoing value realization. What you bring: 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, proven pilots/POCs, deep understanding of AI tech (LLMs, NLP) and their CX applications, domain expertise in CCaaS/ITSM/BI/WFM or related areas, plus excellent communication and storytelling skills and a degree. You embody strategic thinking, technical fluency, collaboration, customer-obsession, and an ability to turn data into business insights, and Zendesk supports a hybrid, inclusive culture with equal opportunity and accommodations, noting that AI screening may be used in hiring.

Zendesk is looking for a Principal Contact Center Sales Specialist - EMEA SMB to drive awareness and sales of Zendesk’s CCaaS platform and Zendesk for Contact Center for the SMB segment in Europe, leveraging expertise in contact center technologies such as Zendesk, Amazon Connect, and AWS. The ideal candidate will provide strategic direction, possess deep industry knowledge, be autonomous, and display strong communication, analytical, and cross-team collaboration skills. Key responsibilities include running enablement sessions, collaborating with Account Executives, pre-sales, and partners to identify opportunities, engaging with vendors and delivery partners, leading customer discovery and deal progression, partnering with AWS AMs, conducting regular forecast cadences, delivering tailored value propositions, and managing pipeline at scale while staying ahead of industry trends. Qualifications include a minimum of seven years of cloud contact center sales experience, strong analytical and scale-selling abilities, English fluency (Spanish and/or French a plus), proven channel sales experience, technical familiarity with Zendesk and AWS (advantageous), the ability to work autonomously in a fast-paced environment, experience selling at the C-level, and a proven track record of achieving sales targets and pursuing new business opportunities, with strong communication skills. Zendesk offers a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and a commitment to diversity and inclusion, including fairness in hiring, AI screening disclosures, and reasonable accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS base by building relationships, introducing innovative solutions, and expanding Zendesk’s impact with both new and existing customers. You will directly drive top-line revenue by acquiring new enterprise customers, cross-selling additional products, managing key relationships for maximum satisfaction and retention, and using data insights to improve conversion, retention, and expansion; you’ll also create quarterly territory plans to increase market share in the Enterprise sector. The role requires a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of quota attainment, experience navigating complex multi-month deals and renewals, selling to VP and C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. The position is hybrid, requiring in-office presence part of the week with the specific schedule determined by the hiring manager, and Zendesk emphasizes a purpose-driven, inclusive culture with a commitment to global diversity, equity, and inclusion. Zendesk may use AI for screening, is an equal opportunity employer, provides accommodations for applicants with disabilities, and points applicants to resources about EEO rights and workplace diversity.

Zendesk seeks an Enterprise Account Executive to drive growth in its enterprise SaaS business by building relationships with new customers and expanding existing partnerships. The role includes acquiring new enterprise customers, cross-selling, managing key relationships, leveraging data to improve conversion and retention, and creating quarterly territory plans to increase market share. You will lead complex, multi-month, value-centric sales cycles with executive sponsorship, collaborate with internal teams, negotiate and close deals, and maintain a robust sales pipeline with accurate forecasts. Requirements include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering (public sector experience preferred), a proven track record of meeting targets, experience selling to VP/C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, with willingness to travel. Zendesk emphasizes its mission, hybrid work model, commitment to diversity and inclusion, and notes AI screening and accommodations for applicants.

Zendesk is hiring an AI Services Consultant to implement and optimize its AI-powered Resolution Platform, serving as the technical expert and trusted advisor for customers. The mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations to drive transformative business outcomes with agility and precision. Overarching objectives include accelerating time-to-value through adoption and operational excellence, being the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and stakeholder alignment. Responsibilities include technical guidance, change management and training, successful project delivery, maintaining customer satisfaction, and cross-functional collaboration with Customer Success and Sales to align AI roadmaps and achieve measurable outcomes. Requirements include 3+ years in consulting/professional services, experience in enterprise tech/SaaS GTM roles, familiarity with adoption analytics and success plans, a relevant degree (AI strategy or PM certifications preferred), strong program management and communication skills, and a hybrid in-office/remote work setup, with Zendesk emphasizing diversity and accommodations as needed.

Zendesk is hiring an AI Services Consultant to join its AI Delivery team, serving as the technical and product expert for the AI-powered Resolution Platform to accelerate value and customer adoption. The mission is to provide technical solutions and remove blockers, guiding customers through complex configurations with agility to drive measurable business outcomes. The overarching objectives are to accelerate time-to-value, be the customer’s AI technical expert, and lead end-to-end delivery with defined scope and timelines. Key responsibilities include providing technical guidance, facilitating change management and training, delivering projects on time, maintaining high customer satisfaction, and collaborating cross-functionally to align the customer AI roadmap. Requirements include 3+ years in consulting/professional services, enterprise SaaS go-to-market experience, adoption analytics and success-plan experience, a relevant degree (advanced degrees or AI/PM certifications preferred), plus a hybrid work arrangement and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is building an AI Delivery team within Professional Services and is hiring an AI Services Consultant to serve as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick time-to-value. The mission is to provide technical solutions, remove blockers, and act as a trusted advisor, guiding customers through complex configurations to achieve measurable business outcomes. Key objectives include accelerating time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and integrations, and running end-to-end projects with clear scope and timelines. Requirements include 3+ years in Consulting/Professional Services, experience in enterprise tech/SaaS GTM roles, ability to use adoption analytics to forecast churn and expansion, strong communication and project management skills, and a Bachelor’s degree with AI strategy or PM certifications preferred. The role is hybrid with part of the week in the local office (schedule set by the hiring manager), Zendesk emphasizes diversity and inclusion and may use AI screening, and accommodations are available for applicants who need them.

The role features a hybrid work model with on-site attendance required part of the week, with the specific schedule determined by the hiring manager. Zendesk is a customer-experience software company that aims to bring calm to customer service and powers billions of conversations for brands. The company offers a fulfilling and inclusive hybrid experience, enabling in-person collaboration at offices worldwide while allowing remote work part of the week. They may use AI or automated decision systems to screen or evaluate applications in line with company guidelines and applicable law. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion, and provides reasonable accommodations for applicants with disabilities or disabled veterans, with contact for accommodations via peopleandplaces@zendesk.com.

The Manager — AI Services Consulting at Zendesk leads a 6–10 person team of consultants to deliver AI-enabled customer-service outcomes quickly, serving as the team’s product authority and coach to scale impact. You will build and scale the AI Delivery operating model, own capacity and staffing strategy, and ensure projects are staffed, scoped, and executed on time with measurable business outcomes, aligning with Sales, CS, and Product on roadmaps. You will drive cross-functional alignment for a unified AI go-to-customer motion, partnering on handoffs, risk management, expansion plays, and using delivery insights to improve packaging and forecasting. Qualifications include 7+ years in Professional Services or related roles, 2+ years managing customer-facing teams (6–10 direct reports), enterprise SaaS GTM experience, adoption analytics experience, a bachelor’s degree (AI-related certifications preferred), and strong ability to translate AI features into business value. Zendesk emphasizes hybrid work with in-office presence, especially early on (3–4 days per week during the first 90 days; 2 days otherwise), and commits to diversity and inclusion, with AI screening and accommodations available for applicants.

The role of Customer Success Manager at Zendesk is to manage a portfolio of large Enterprise customers, focusing on retention, minimizing churn, driving product adoption, and identifying expansion opportunities to deliver measurable ROI through collaborative Success Plans. Responsibilities include building executive relationships, developing strategic joint account plans with objectives and KPIs, applying Zendesk platform knowledge to remove blockers, and engaging customers through regular touchpoints while collaborating with Sales, Renewals, Advocacy, Professional Services, Product, Engineering, and partners to accelerate value and protect recurring revenue. The ideal candidate has 12+ years in enterprise customer success, strategic accounts, or consulting in SaaS, a proven track record of ARR growth above $10M, experience with multiple stakeholder levels, strong leadership and analytical skills, and the ability to quickly learn technologies and guide customers along their CX maturity journey. The role requires high autonomy, the ability to travel up to 25% domestically, and a hybrid work arrangement with attendance at the London office two times per week, with the exact schedule determined by the hiring manager. Zendesk emphasizes a diverse and inclusive culture, notes AI screening as part of the recruitment process, is an equal opportunity employer, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Manager of AI Delivery in its Professional Services team to lead a 6–10 person group of AI Services Consultants, serving as both product authority and people leader to deliver rapid value and scalable AI deployments. You will define and scale the AI delivery operating model, manage capacity and staffing, ensure projects are scoped and executed on time with clear business impact, and remove blockers to sustain time-to-value. You’ll drive cross-functional alignment with Sales, Customer Success, and Product on customer roadmaps and handoffs, using delivery data to improve packaging, forecasting, and expansion plans for retention and growth. Qualifications include 7+ years in enterprise SaaS/Professional Services with 2+ years in AI-related roles, 2+ years of people management (6–10 direct reports), fluency in German, French, or English, and experience in GTM roles and predictive adoption analytics. The role is hybrid, with in-office requirements including 3–4 days per week in the first 90 days and ongoing hybrid work, and Zendesk emphasizes diversity, equity, inclusion, and accommodations, along with AI-driven screening where appropriate.

Zendesk’s AI Services Consultant is a technical and product expert within the Professional Services AI Delivery team, responsible for helping customers implement and optimize the AI-powered Resolution Platform to deliver quick value. The mission is to remove roadblocks, guide customers through complex configurations, and drive adoption and measurable business impact from initial deployment through scale. Key accountabilities include providing technical guidance, change management and training, delivering projects on time, maintaining high customer satisfaction, and collaborating cross-functionally to align AI roadmaps with business goals. Requirements include 7+ years in consulting or professional services, experience in enterprise SaaS GTM or customer-facing roles, use of adoption analytics and success planning, and relevant degrees with AI strategy or project management certifications preferred. The role offers a hybrid work arrangement with partial in-office time, a commitment to diversity and inclusion, and notices about AI screening and accommodations.