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The Senior Solutions Consultant at Zendesk leads the design and delivery of AI-powered CX and ES solutions for top brands, acting as a trusted advisor across Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll perform technical and business discovery, architect AI-driven CX/ES solutions, own the end-to-end technical engagement from qualification to pilots, and design secure, scalable integrations using Zendesk APIs, middleware, and cloud platforms. You’ll collaborate across teams to influence the product roadmap and go-to-market strategy, and use Zendesk analytics and AI metrics to demonstrate ROI and drive continuous improvement while championing AI adoption with Customer Success. Qualifications include 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and architectures, experience delivering pilots/POCs, deep understanding of AI technologies and their CX applications, domain expertise in CCaaS or related areas, plus strong storytelling and communication skills and a relevant degree, with travel as needed. Zendesk promotes a hybrid, inclusive culture and is an equal opportunity employer, with commitments to global diversity and accommodations for applicants with disabilities, and notes that AI may be used in screening during hiring.

Zendesk describes itself as the "intelligent heart of customer experience," noting its software powers billions of conversations for well-known brands. It emphasizes a fulfilling, inclusive culture with a hybrid work model that combines in-person collaboration in offices around the world with remote flexibility part of the week. The company states that artificial intelligence or automated decision systems may be used to screen or evaluate applications, in line with its policies and applicable laws. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, prohibiting discrimination based on protected characteristics and providing information about USEqual Employment Opportunity rights. It also offers reasonable accommodations for applicants with disabilities or disabled veterans and provides a contact for accommodation requests.