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Zendesk is seeking an Account Executive with B2B sales and AI-sales experience to grow the business in Spain and Portugal, focusing on building relationships and expanding Zendesk’s offerings with both new and existing customers. The role will directly drive revenue by acquiring new customers, penetrating top-tier accounts, cross-selling products, managing key relationships for long-term partnerships, and using data to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk solutions with client objectives, leading multi-month, value-centric deals with proofs of concept, maintaining a robust pipeline and forecast, and securing C-level sponsorship, while collaborating with internal teams and closing complex negotiations. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, territory/account planning, travel ability, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes a hybrid work environment, a commitment to diversity, equity, and inclusion, and notes that AI may be used in screening, with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES solutions, acting as a trusted advisor and working with Sales, Product, Engineering, and Customer Success to transform customer challenges into scalable, measurable outcomes. The role encompasses leading technical and business discovery, designing demos and proofs of value, translating AI/ML capabilities into business narratives, owning end-to-end technical engagements from qualification to pilot execution, and ensuring solutions align with goals and compliance while integrating with Zendesk APIs, middleware, telephony, and cloud platforms. You’ll collaborate cross-functionally to influence product roadmaps, measure impact using Zendesk analytics, and champion AI adoption through value-realization initiatives with Customer Success. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong knowledge of web/scripting technologies and SaaS architectures, experience designing pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/etc., strong analytical storytelling and communication skills, a bachelor’s degree or equivalent, and willingness to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applications, and is an equal opportunity employer committed to diversity, with accommodations available for applicants.