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Zendesk is hiring a Partner Sales Executive for South EMEA to drive partner-led growth by recruiting and scaling strategic partners and enabling them to sell AI-enabled Zendesk solutions that improve customer experience and drive partner-sourced revenue. Responsibilities include executing the South EMEA partner revenue plan, turning market insight into repeatable partner GTM motions, and leading co-sell motions with partners alongside Zendesk account teams to boost win rates and deal velocity. You will enable partners to monetize Zendesk offerings through repeatable onboarding, enablement, and packaged offerings that shorten time to revenue, and translate Zendesk’s AI strategy into clear partner use cases and commercial opportunities. Additional duties include maintaining partner pipeline health and forecast accuracy, escalating opportunities and risks, and collaborating with regional Sales, Marketing, Product, and Customer Success to run partner campaigns and improve partner experience. Required qualifications include 8+ years in partner/channel sales or related SaaS roles with quota-carrying experience, a proven track record in recruiting and growing partners and driving partner-influenced revenue, experience closing partner-led deals, AI fluency, and strong communication; preferred qualifications include prior experience in EMEA, packaging partner-ready offerings, co-funded partner marketing programs, and familiarity with AI/ML capabilities through partners.

Zendesk is hiring an Account Executive based in Madrid to drive top-line revenue in the Iberian market (Spain and Portugal), focusing on new business and expanding existing partnerships through cross-sell opportunities. You will acquire new customers, nurture key relationships, leverage data and adoption history to prospect and retain clients, and create quarterly territory plans to increase market share. You will lead complex, value-centric sales cycles (often multi-month with proof-of-concept stages), establish C-level sponsorship, collaborate with internal teams, negotiate and close deals, and maintain a robust pipeline and accurate forecasts to exceed targets. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B or AI sales with a proven quota track record, experience selling to C-levels, familiarity with tools like Salesforce, Outreach, Clari, Seismic and Looker, ability to travel to customer locations, and fluency in Spanish and English (Portuguese a plus). Zendesk emphasizes its mission, a hybrid work model, AI screening policies, and a commitment to diversity, equity, and inclusion, with accommodations available for applicants.

Zendesk is hiring an Enterprise Account Executive in Madrid to drive growth in the Iberian market (Spain & Portugal) by selling AI-driven CX and automation solutions to large enterprises. Responsibilities include acquiring new enterprise customers, expanding AI adoption, cross-selling and upselling, managing key relationships, building quarterly territory and account plans, and leading multi-stakeholder, value-centric deals with proof of concept. The role requires maintaining a robust pipeline and forecast, collaborating with Customer Success, Solutions Engineering, and Product teams, and positioning Zendesk as a trusted advisor to C-level executives. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven track record in complex enterprise cycles and $1B+ revenue targets, strong quota attainment, fluency in Spanish and English (Portuguese a plus), and experience with tools like Salesforce and Outreach. Zendesk emphasizes its mission, offers a hybrid work model, may use AI to screen applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for disabilities.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES solutions, acting as a trusted advisor and working with Sales, Product, Engineering, and Customer Success to transform customer challenges into scalable, measurable outcomes. The role encompasses leading technical and business discovery, designing demos and proofs of value, translating AI/ML capabilities into business narratives, owning end-to-end technical engagements from qualification to pilot execution, and ensuring solutions align with goals and compliance while integrating with Zendesk APIs, middleware, telephony, and cloud platforms. You’ll collaborate cross-functionally to influence product roadmaps, measure impact using Zendesk analytics, and champion AI adoption through value-realization initiatives with Customer Success. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong knowledge of web/scripting technologies and SaaS architectures, experience designing pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/etc., strong analytical storytelling and communication skills, a bachelor’s degree or equivalent, and willingness to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applications, and is an equal opportunity employer committed to diversity, with accommodations available for applicants.