Zendesk is a leading provider of customer experience solutions that focuses on enhancing customer support through platforms like Zendesk, Amazon Connect, and AWS. They are looking for a Senior Platform Architect with extensive experience in contact center technologies to design and implement efficient customer service solutions. Key responsibilities include architecting scalable systems, leading technical strategies, providing mentorship, driving innovation, ensuring compliance, and engaging in pre-sales activities. The ideal candidate should have a degree in a relevant field, at least ten years of experience in solution architecture, and strong skills in designing solutions with specific technologies, including AWS and Zendesk. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid working environment.
