Sentry is a software monitoring company trusted by over 200,000 organizations that helps developers fix errors and performance issues before users notice, so teams can focus on building. They are hiring an APAC Technical Support Engineer based in Australia to join their global Support Engineering team and overlap with the San Francisco HQ, working 9 AM–5 PM AEST. The role aims to redefine technical support by blending deep human expertise with autonomous agentic systems, acting as an orchestrator who ensures issues have the right context and a Human-in-the-Loop path to experts. Responsibilities include root-cause analysis on complex issues, advising senior enterprise engineers, deep-diving into SDK source code, feeding the product with data-driven fixes, and engineering deterministic support paths and agent tooling (using MCP) to enable autonomous resolutions, all while applying the Seer philosophy of moving from a Help Desk to an Autonomous Resolution Engine. Qualifications include 5–8+ years in technical support, systems engineering, or software development, strong coding in Python/JavaScript/Java/Ruby, deep understanding of distributed systems and AI/automation, excellent communication, with bonuses for open-source contributions or prior software development experience, and Sentry emphasizes equal opportunity and accessibility accommodations.
