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Miro’s AMER Customer Support team, centered in Austin with a hybrid model (two days per week in the Austin hub), aims to solve customer problems quickly with empathy while supporting the Americas across time zones. As Manager, Customer Support AMER, you’ll lead the regional team (Tier 2 reps and Tier 3 technical support) and oversee Tier 1 outsourced support for AMER time zones, reporting to the Global Head of Customer Support and collaborating with EMEA and JPAC leaders. Key responsibilities include coaching and developing the team, driving performance against CSAT, QA, SLA, and AHT, managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts while aligning with the Tier 4 escalation/incident response team on complex cases. Requirements include 5+ years in customer-facing SaaS roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO support, a strong data-driven mindset, coaching ability, servant leadership, cross-functional collaboration, and language skills such as Portuguese or Spanish (a plus). The role offers a benefits package including equity, wellbeing perks, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture, with location-specific details available on Miro’s Global Benefits board.

The Austin hub role is part of Miro’s Workplace Operations, designed to implement policies and create a safe, welcoming, world-class hub experience within the Integrated Workplace Excellence framework. Miro is seeking a passionate, people-first Workplace Coordinator to be the front-of-house face of the Austin hub, with growth potential across operations, vendor management, and events, backed by a global team. Key duties include welcoming employees and guests, managing visitor flow and venue readiness, coordinating space, supplies, and building maintenance, supporting onboarding and events, and acting as the on-site anchor for the North America remote service desk while coordinating vendors end-to-end. Requirements include 2+ years in workplace operations or related fields, a strong hospitality mindset, excellent organizational and communication skills, proactivity, ability to thrive in a fast-paced environment, and full-time on-site availability in Austin five days a week with familiarity with workplace tools and AI-enabled productivity. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro highlighting its diverse, inclusive culture and global presence across multiple hubs.

The role is Manager, Customer Support AMER at Miro, leading the regional Tier 2 and Tier 3 team based primarily in Austin and overseeing Tier 1 outsourced support for AMER time zones as part of the Global Support Leadership team. You’ll lead and develop a mixed team, run regular 1:1s, coaching, and ticket QA, and drive regional performance on CSAT, QA scores, SLA adherence, AHT, and backlog, while confidently handling escalations. You’ll partner with Customer Success, Sales, and Professional Services on strategic accounts, work with Tier 4 escalations for complex issues, and collaborate cross-functionally with Support Excellence, Product, and Engineering to improve the customer experience and support delivery. Requirements include 5+ years in customer-facing tech roles (ideally SaaS), 2+ years of people management (5-15 ICs), experience with outsourced/BPO teams, strong data-driven decision-making and coaching skills, servant leadership, cross-functional collaboration, ability to manage multiple priorities, and proficiency in Portuguese (Brazilian) or Spanish is a plus; the role is based in Austin with a hybrid schedule (2 days/week in the hub). Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, plus a culture focused on belonging, collaboration, and a mission to empower teams to create the next big thing; the posting also notes a recruitment privacy policy.

The company is seeking an enthusiastic, people-first Workplace Coordinator to be the face of Miro’s Austin hub, with opportunities for growth into broader operations, vendor management, and events supported by a global team. You’ll own the front-of-house and visitor management, ensure space readiness and daily presentation standards, coordinate supplies and maintenance, support employee experiences and onboarding, and anchor the North America remote service desk on-site. Requirements include a minimum of 2 years in workplace operations, hospitality, office coordination, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin, five days a week. Competencies include experience with workplace management tools, vendor coordination, events/visitor experience, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. The offer includes benefits like equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific details available, and Miro emphasizes diversity, inclusion, and a mission to empower teams.

The Manager, Customer Support AMER will lead the regional team (Tier 2 and Tier 3) based mainly in Austin while overseeing Tier 1 outsourced support for AMER time zones, and will be part of the Global Support Leadership team collaborating with EMEA and JPAC. Responsibilities include developing a mixed team, conducting regular 1:1s and coaching, performing ticket QA, and driving regional performance against targets like CSAT, QA scores, SLA adherence, AHT, and backlog health. The role also involves handling escalations, supporting top customer cases, partnering with Customer Success, Sales, and Professional Services on strategic accounts, coordinating with Tier 4 for complex incidents, and working with Product and Engineering to drive continuous improvement. Requirements are 5+ years in customer-facing tech roles (ideally SaaS), 2+ years of people management (5-15 direct reports), experience with outsourced/BPO support, strong data-driven decision making, excellent coaching and servant leadership, cross-functional collaboration, and multilingual skills (Portuguese/Spanish a plus). Perks include global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), a hybrid Austin-based model, and a culture focused on belonging and collaboration as Miro scales to serve 100M+ users across 1,600+ employees.

The Operations function within the Workplace department uses a data-driven approach to design policies that underpin a safe, secure, world-class hub experience as part of Miro’s Integrated Workplace Excellence framework. The Austin hub is a key US site, and this role will be its face, focusing on hospitality and a warm, welcoming office experience with growth opportunities across operations, vendor management, and events, supported by a global team. You will be the front-of-house ambassador, handling visitor management, space readiness, hospitality setup, and daily presentation; coordinate supplies and maintenance; support onboarding, internal events, and workplace communications; and serve as the on-site anchor for the North America remote service desk with Jira ticket triage. Requirements include at least 2 years in workplace operations, hospitality, or a customer-facing role; a natural hospitality mindset; strong organizational and communication skills; a proactive, solutions-focused approach; and full-time on-site availability in Austin, five days a week. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details available; Miro emphasizes diversity, inclusion, and belonging and provides information about life at Miro and the recruitment privacy policy.

The Manager, Customer Support AMER at Miro leads a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers based primarily in Austin, with oversight of Tier 1 outsourced support for AMER time zones and a seat on the Global Support Leadership team. You’ll drive regional performance, conducting regular 1:1s and coaching, performing ticket QA, and ensuring targets for CSAT, QA scores, SLA adherence, AHT, and backlog are met, while handling escalations and coordinating with strategic accounts alongside Customer Success, Sales, and Professional Services. You’ll collaborate with the Tier 4 escalation and incident response team to define escalation paths, work cross-functionally with Support Excellence, Product, and Engineering, and lead initiatives to improve support delivery and customer experience. Requirements include 5+ years in customer-facing tech roles (preferably SaaS), 2+ years of people management (5-15 direct/indirect reports), experience with outsourced/BPO teams, a strong data-driven mindset, excellent coaching and servant leadership, cross-functional collaboration, prioritization skills, and Portuguese or Spanish language skills a plus. The role offers benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend, within Miro’s diverse, inclusive culture and a global, hybrid Austin-based hub life, aligned with Miro’s mission and recruitment privacy policy.

The Austin-based Workplace Coordinator role sits in Miro’s Workplace Operations team and aims to deliver hospitality-forward, data-driven services that support the Integrated Workplace Excellence framework. The role is the face of the Austin hub, responsible for front-of-house duties such as visitor management, space readiness, hospitality setup, onboarding tours, events, and internal communications, as well as behind-the-scenes tasks like supplies, maintenance coordination, and building management liaison, plus serving as the North America remote service desk anchor and triaging Jira tickets. You’ll coordinate vendors and contractors end-to-end, uphold office policies and standards, and gradually take on broader responsibilities across operations, vendor management, and events, with support from a global team. Requirements include a minimum of 2 years' experience in workplace operations, hospitality, or customer-facing roles; a strong hospitality mindset, organizational and communication skills; a proactive, adaptable approach, and full-time on-site availability in Austin five days a week. Benefits include equity, wellbeing support, a work-from-home equipment allowance, and an annual Learning & Development stipend, with location-specific variations, as Miro emphasizes belonging, diversity, and inclusion in its mission.

Miro is seeking a Manager, Customer Support AMER who will lead a mixed Tier 2/3 team and oversee Tier 1 outsourced AMER support, based primarily in Austin with a hybrid 2-days-a-week-in-the-hub model. As a core member of the Global Support Leadership team, you’ll collaborate with peers across EMEA and JPAC, the Support Excellence group, and other functions to align on delivery and customer outcomes. You’ll coach and develop your team, drive regional performance against CSAT, QA, SLA, AHT, and backlog targets, handle escalations, and coordinate with Customer Success, Sales, and Professional Services on strategic accounts, plus work with Tier 4 escalations and Product/Engineering to improve processes. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years of people management leading 5–15 staff, experience with outsourced/BPO support, strong data-driven decision making, coaching, servant leadership, and cross-functional collaboration; multilingual Portuguese/Spanish (C1/C2) is a plus. Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, with a global, diverse, inclusive culture; recruitment privacy policy applies and location-specific benefits may vary.

The posting is for a Workplace Coordinator in Miro’s Austin hub, within the Workplace department’s Operations function, aimed at delivering excellent services and contributing to the Integrated Workplace Excellence framework. The role is the face of the Austin hub, combining warm front-of-house hospitality with responsibilities for space readiness, daily presentation standards, supplies, maintenance, and building management liaison. It also covers employee experience touchpoints, onboarding tours, events, and serving as the on-site anchor for the North America remote service desk, including triaging Jira tickets and keeping staff informed, while coordinating vendors end-to-end and supporting policy evolution for the hub. Requirements include at least 2 years in workplace operations, hospitality, or a customer-facing role, a proactive, people-first mindset, strong organizational and communication skills, and full-time on-site availability in Austin five days a week, plus experience with workplace tools, vendor coordination, events, and AI fluency is a plus. The company emphasizes a global, collaborative culture with opportunities for growth, a supportive benefits package, and a commitment to diversity and belonging as part of Miro’s mission to empower teams to create the next big thing.

Miro's Customer Support team aims to help customers quickly solve problems with empathy and enterprise-grade support, with the AMER team centered in Austin and collaborating across global hubs in EMEA and JPAC. As Manager, Customer Support AMER, you’ll lead the Austin-based Tier 2/3 team and oversee Tier 1 outsourced delivery for AMER time zones, reporting to the Global Head of Customer Support and working with cross-functional peers. You will coach and develop a mixed team, drive regional performance against CSAT, QA, SLA, and AHT targets, manage escalations, and coordinate with Sales, Customer Success, Professional Services, and Tier 4 incident response for complex issues while aligning with Product and Engineering. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management, experience with outsourced or BPO teams, strong analytics and coaching skills, servant leadership, cross-functional collaboration, and language skills in Brazilian Portuguese or Spanish a plus. The role offers global benefits such as equity, wellbeing, a work-from-home equipment allowance, and an Learning & Development stipend, within a diverse, inclusive culture aligned to Miro's mission to empower teams to create the next big thing.

The Austin-based Workplace Coordinator role is part of Miro's Operations under the Workplace department, aimed at delivering hospitality-driven, policy-backed front-of-house and hub experience as part of the Integrated Workplace Excellence framework. The ideal candidate has at least 2 years in workplace operations, hospitality, or a customer-facing role, with a natural hospitality mindset, strong organizational and communication skills, and a proactive, adaptable approach, and must be on-site in Austin five days a week. Key responsibilities include welcoming visitors, managing front-of-house operations, space readiness, supplies and maintenance coordination, onboarding tours and events support, and acting as the on-site anchor for the North America remote service desk while coordinating vendors end-to-end. The role offers growth into broader operations, vendor management, and events with support from a global team across Amsterdam, Berlin, London, Yerevan, and beyond. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific variations, and the company emphasizes diversity, inclusion, and a Recruitment Privacy Policy for applicants.

As Manager, Customer Support AMER, you’ll lead a mixed team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin and oversee delivery of Tier 1 outsourced support for AMER time zones, operating in a hybrid model with a baseline of two days per week in the Austin hub; you’ll report to the Global Head of Customer Support and collaborate with EMEA and JPAC and the Support Excellence team. You’ll lead with empathy, drive regional performance against CSAT, QA scores, SLA adherence, AHT, and backlog targets, and handle escalations for the toughest cases while partnering with Customer Success, Sales, and Professional Services on strategic accounts. You’ll partner with Tier 4 incident response to define clear escalation paths, align cross-functionally with Product and Engineering, and contribute to global leadership with an AMER perspective. What you’ll need: 5+ years in customer-facing tech roles, 2+ years managing teams of 5-15, experience with outsourced/BPO support is a plus, strong analytical, coaching, and servant leadership skills, ability to manage multiple priorities, and high proficiency in Brazilian Portuguese or Spanish (C1/C2) is a plus. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a diverse, inclusive culture focused on belonging and collaboration across Miro’s worldwide hubs.

Miro is seeking a Workplace Coordinator to be the face of its Austin hub, combining a hospitality mindset with a data-driven operations approach to deliver a world-class office experience. The role covers front-of-house duties (welcoming visitors, visitor management, space readiness, hospitality setup) and behind-the-scenes work (supplies, maintenance coordination, building management liaison), plus employee experience touchpoints like onboarding tours, internal events, and workplace communications, and serves as the on-site anchor for the North America remote service desk and vendor coordination. It offers growth across operations, vendor management, and events, supported by an experienced global team, and is a full-time on-site position five days a week in Austin. Requirements include a minimum of 2 years in workplace operations, hospitality, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, a proactive, solutions-focused attitude, and comfort in a fast-paced environment. Perks include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits, alongside Miro’s commitment to diversity, inclusion, and belonging and its Recruitment Privacy Policy.

Miro's Americas Customer Support team aims to help customers solve problems quickly so they can build the next big thing; the AMER team is centered in Austin, works across time zones, and collaborates with outsourced Tier 1 support and global hubs in EMEA and JPAC in a hybrid model with two days per week in the Austin hub. The Manager, Customer Support AMER will lead a regional team of Tier 2 customer support representatives and Tier 3 technical support engineers, oversee Tier 1 outsourced delivery for AMER time zones, and sit on the Global Support Leadership team reporting to the Global Head of Customer Support. Responsibilities include developing the mixed team, conducting regular 1:1s, coaching, ticket QA, and driving performance to meet targets like CSAT, QA scores, SLAs, AHT, and backlog, while handling escalations and serving as escalation point for complex or sensitive cases. The role also requires partnering with Customer Success, Sales, and Professional Services on strategic accounts, coordinating with a Tier 4 incident response team, and aligning with Product and Engineering to drive continuous improvement, as well as contributing to global initiatives and leading projects to improve support delivery and customer experience. Requirements include 5+ years in customer-facing tech roles (preferably SaaS), 2+ years of people management leading 5-15 ICs, experience with outsourced/BPO teams, strong analytical and coaching skills, servant leadership, cross-functional collaboration, multitasking in a fast-paced environment, and proficiency in Brazilian Portuguese or Spanish is a plus; benefits include equity, wellbeing, WFH equipment allowance, and L&D stipend, with location-specific variations.

The Austin-based Workplace Coordinator role is part of Miro’s Workplace Operations and focuses on hospitality to deliver a world-class hub experience within the Integrated Workplace Excellence framework. The role is the face of the Austin hub, responsible for front-of-house duties, visitor management, space readiness, hospitality setup, employee experience touchpoints, and acting as the on-site anchor for the North America remote service desk, plus end-to-end vendor coordination. Requirements include a minimum of 2 years in workplace operations or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin five days a week. Desired competencies include experience with workplace and ticketing tools, vendor coordination, events/visitor experiences, AI tool fluency, and soft skills like adaptability, ownership, curiosity, and growth orientation. The post highlights benefits such as equity, wellbeing, a WFH equipment allowance, and a learning stipend, and emphasizes Miro’s commitment to diversity, belonging, and an inclusive, collaborative culture, with recruitment privacy described.

The Manager, Customer Support AMER leads a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers primarily based in Austin, and oversees Tier 1 outsourced support for AMER time zones. The role is a core member of the Global Support Leadership team, collaborating with EMEA and JPAC peers and the Support Excellence group to build high-performing, empathetic teams. Responsibilities include coaching and developing the team, conducting regular 1:1s and ticket QA, driving CSAT, QA scores, SLA adherence, AHT, and backlog management; handling escalations; coordinating with Customer Success, Sales, and Professional Services on strategic accounts; and partnering with Tier 4 incident response for complex cases. The position also involves cross-functional collaboration with Product and Engineering, leading improvement projects, and using data to surface trends and inform decisions, all under a servant leadership style with strong coaching. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO is a plus, and language skills in Brazilian Portuguese or Spanish are a plus, with benefits such as equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity, belonging, and inclusion across its global presence of about 1,600 employees in 13 hubs.

Miro is seeking a warm, people-first Workplace Coordinator to be the face of its Austin hub, joining the Workplace/Operations team and contributing to the Integrated Workplace Excellence framework. The role combines front-of-house duties (welcoming visitors, visitor management, space readiness, and hospitality setup) with behind-the-scenes work (supplies, maintenance coordination, building management liaison), employee experience touchpoints, and serving as the on-site anchor for the North America remote service desk. Requirements include at least 2 years in workplace operations, hospitality, or office coordination (with emphasis on mindset), strong organizational and communication skills, a proactive, solutions-focused approach, full-time on-site availability in Austin five days a week, and a passion for creating great spaces. Preferred competencies cover experience in corporate/tech/hospitality environments, proficiency with workplace management tools and vendor coordination, event support, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. Benefits include equity, wellbeing, a WFH equipment allowance, and a learning and development stipend, along with a diverse, inclusive culture; Miro emphasizes belonging and collaboration, with location-specific benefits and information on recruitment privacy policies for applicants.

The Manager, Customer Support AMER role at Miro is based mainly in Austin and leads the Tier 2 and Tier 3 team while overseeing Tier 1 outsourced support for the Americas, with a hybrid work model and flexibility for a global team. You’ll lead and develop a mixed team, conduct regular coaching and QA, and ensure targets such as CSAT, QA scores, SLA adherence, and backlog health are met, while handling escalations and coordinating with Tier 4 escalation and other functions. You’ll partner with Customer Success, Sales, and Professional Services on strategic accounts, contribute to QBRs, and drive cross-functional collaboration and continuous improvement with a global lens. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (leading 5–15 ICs), experience with outsourced/BPO support is a plus, strong data-driven decision-making, coaching and servant leadership, and cross-functional collaboration, with Brazilian Portuguese or Spanish at a C1/C2 level being a plus. The role sits within a broader package of benefits (equity, wellbeing, equipment allowance, L&D stipend) and reflects Miro’s focus on belonging and diversity, along with a Recruitment Privacy Policy.

The job is for a full-time, on-site Workplace Coordinator at Miro’s Austin hub who will be the face of the hub and handle front-of-house duties, visitor experience, space readiness, and daily operations. You’ll also manage behind-the-scenes tasks such as supplies and maintenance coordination, onboarding tours, internal events, workplace communications, and serve as the North America on-site anchor for the remote service desk (triaging Jira tickets). Requirements include a minimum of 2 years in workplace operations, hospitality, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, and five days per week on-site in Austin. Desired competencies include experience with workplace management tools, vendor coordination, events/visitor experience, AI productivity tools, and soft skills like hospitality presence, adaptability, ownership, curiosity, and growth orientation. The role offers a global benefits package (equity, wellbeing, equipment allowance, L&D stipend) and is part of Miro’s diverse, inclusive culture; Miro operates 13 hubs worldwide and emphasizes collaboration and belonging, with location-specific benefits available.

Miro's Professional Services is building a dedicated Fashion vertical, and as GTM Lead of Fashion you’ll report to the Head of Professional Services and collaborate with Product, Engineering, Marketing, and GTM to launch this new vertical from scratch. You’ll own the strategy, go-to-market, and commercial success for Miro for Fashion, developing specialized workflows that align with how fashion brands actually work and proving the model deal by deal. Your responsibilities include identifying fashion use cases across design, planning, production, merchandising, marketing, and retail, translating them into product and sales narratives, targeting accounts, mapping champions and buying committees, partnering with GTM, Product, and Engineering, and representing Miro at industry events while building a scalable team. Non-negotiable requirements are deep fashion industry experience, a full-season background, experience applying digital tools to solve seasonal planning or execution problems, and comfort with selling; enterprise sales experience and on-stage presence in industry events are strongly preferred. The role offers benefits such as equity, wellbeing support, a WFH equipment stipend, and an L&D stipend, with location-specific salary ranges for Los Angeles, San Francisco, and New York, alongside Miro’s mission to empower diverse, inclusive teams serving 100M+ users worldwide.

- The role is GTM Lead of Manufacturing within Miro’s Professional Services, tasked with building and scaling a new vertical called Miro for Manufacturing by turning existing manufacturing usage into a defined business and collaborating across Product, Engineering, Marketing, and GTM. - Key responsibilities include owning the zero-to-one development of dedicated manufacturing solutions, identifying high-potential use cases, mapping target accounts and buying committees, moving early deals to closure, aligning GTM with Product/Engineering, representing Miro externally, and building the team and operating rhythm as the vertical grows. - Requirements are 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual ability to speak plant-floor and ROI/boardroom language, senior relationships with VP+ level, and ideally hands-on prototyping in Miro plus proven enterprise sales experience. - The Leadership Profile emphasizes operating with ambiguous contexts, quickly building trust with customers and Product/Engineering, and a bias toward action with prototyping and testing ideas rather than waiting for a perfect plan. - The package offers global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), location-specific salary ranges (roughly $204k–$255k in Los Angeles, San Francisco, and New York), and a description of Miro as a diverse, collaborative, innovation-focused company with a commitment to inclusion and a Recruitment Privacy Policy.

The Professional Services organization at Miro houses industry leads; as GTM Lead of Fashion you’ll report to the Head of PS and collaborate with Product, Engineering, Marketing, and GTM teams to build Miro’s fashion vertical from the ground up. You’ll own the strategy, go-to-market, and commercial success of Miro for Fashion, developing specialized workflows that fit how fashion brands actually operate and proving the model deal-by-deal. Key responsibilities include owning the zero-to-one development of fashion solutions across design, planning, production, merchandising, marketing, and retail execution; identifying use cases and target accounts, mapping buying committees, partnering with GTM, Product, and Engineering, representing Miro for Fashion externally, and building the team and operating rhythm as it scales. Non-negotiable requirements include deep fashion industry experience inside apparel/footwear/retail brands, experience with a full seasonal lifecycle and digital tools (PLM, 3D design, merchandising, etc.), and strong selling; enterprise sales experience and a leadership profile with bias to action are strongly preferred. Benefits include equity and wellbeing support, location-specific salary ranges (Los Angeles, San Francisco, and New York at $204.34–$255.42 USD), plus details about Miro’s culture, diversity, and a note on recruitment privacy.

The role is GTM Lead for Manufacturing within Miro’s Professional Services, responsible for building a dedicated manufacturing vertical from zero to scale and partnering with Product, Engineering, Marketing, and GTM teams while representing Miro externally at events and with analysts. Responsibilities include turning Miro’s existing manufacturing footprint into a defined business, identifying winning use cases, targeting accounts and buying committees, carrying early deals, and building the team and operating rhythm as the vertical grows. Requirements call for 10+ years of manufacturing ops and consulting experience (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operator experience managing continuous-improvement projects, bilingual credibility in plant-floor conversations and ROI/deal structuring, senior relationships with VPs, and preferably hands-on prototyping in Miro and a proven enterprise sales track record. The leadership profile emphasizes operating with ambiguity, building trust with senior stakeholders, and a bias toward action, plus the ability to speak credibly on stage and with analysts. Benefits include equity, wellbeing and equipment allowances, a Learning & Development stipend, location-based salary ranges (LA, SF, NY), and a commitment to diversity and inclusion, with Miro’s culture and privacy policy noted for applicants.

- The Professional Services organization at Miro is creating a GTM GM of Fashion to build one of Miro’s newest verticals, reporting to the Head of Professional Services and working cross-functionally with Product, Engineering, Marketing, and GTM teams. - The role owns the strategy, go-to-market, and commercial success of Miro for Fashion, designing specialized workflows from seasonal planning to day-to-day execution and proving the model deal-by-deal. - Responsibilities include owning zero-to-one fashion solutions, identifying cross-cutting use cases, mapping target accounts and buying committees, partnering with GTM, Product, and Engineering, representing Miro at events, and building a scalable team and operating rhythm. - Non-negotiable requirements include deep fashion industry experience, full-season exposure from planning through execution, hands-on use of digital tools (PLM, 3D design, merchandising, etc.), and strong sales capability, with preferred enterprise sales experience and senior leadership presence. - The package includes benefits such as equity and a Learning & Development stipend, city-specific salary ranges (Los Angeles, San Francisco, New York), and a broader company emphasis on Miro’s mission, diversity, inclusion, and global culture.

The Professional Services organization at Miro houses industry leads who will build specialized, high-value verticals, and as GTM Lead of Manufacturing you will report to the Head of Professional Services while collaborating with Product, Engineering, Marketing, and Go-to-Market teams to launch Miro’s Manufacturing vertical. The role centers on Miro for Manufacturing, turning the existing manufacturing footprint into a defined, scalable business by creating specialized workflows and apps and proving the model through early deals. You’ll own the zero-to-one for manufacturing solutions, identify use cases, map target accounts and buying committees, carry the earliest deals, align GTM, translate manufacturing realities into roadmap decisions with Product and Engineering, represent Miro externally, and build the team and operating rhythm as the vertical scales. Non-negotiable requirements include 10+ years in manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience with a portfolio of continuous-improvement projects, credibility in both plant-floor and boardroom discussions, senior relationships, and ideally hands-on prototyping in Miro plus enterprise sales experience, with a leadership profile that thrives in ambiguity, builds trust quickly, and is biased toward action. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific salary ranges for LA, SF, and NYC, within a broader description of Miro as a diverse, collaborative visual workspace committed to belonging and privacy.

The Professional Services team at Miro is building a dedicated Fashion vertical, and the GTM GM of Fashion will own strategy, go-to-market, and commercial success, collaborating with Product, Engineering, Marketing, and other GTM teams to launch this vertical from the ground up. You’ll own the zero-to-one development of specialized fashion solutions, creating workflows from seasonal planning to day-to-day execution and identifying fashion use cases across design, planning, production, merchandising, marketing, and retail to drive a scalable model. Responsibilities include targeting accounts, mapping champions and buying committees, carrying early deals, partnering with GTM, Product, and Engineering to shape the roadmap, representing Miro at industry events, and building the team and operating rhythm as the vertical scales. Non-negotiables require deep fashion industry experience, understanding of seasonality, practical use of digital tools (PLM, 3D design, etc.), strong selling ability and enterprise sales experience, and a leadership style that thrives without a fixed playbook and moves quickly to build trust. The role offers benefits such as equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific salary ranges for Los Angeles, San Francisco, and New York of $204.34–$255.42 USD, all within Miro’s broader mission as a diverse, inclusive visual workspace for innovation.

The Professional Services team at Miro is hiring a GTM Lead for Manufacturing to build and scale Miro’s manufacturing vertical from the ground up,Working cross-functionally with Product, Engineering, Marketing, and other GTM teams. You’ll own the zero-to-one efforts for dedicated manufacturing solutions—identifying use cases, shaping product and sales stories, targeting accounts, driving early deals, and eventually building the team and operating rhythm as the vertical grows. Externally you’ll represent Miro at industry events and within analyst ecosystems, while partnering with Product and Engineering to translate manufacturing realities into roadmaps and aligning GTM around the industry. Requirements include 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operator experience, bilingual fluency in plant-floor and ROI/deal structuring, senior VP+ relationships, prototype capability in Miro, and proven enterprise sales execution, with a leadership style that thrives in ambiguity and builds trust with senior stakeholders. The role offers global benefits, including equity and a Learning & Development stipend, with location-specific salary ranges listed (Los Angeles, San Francisco, and New York: $204.34–$255.42 USD) and a culture that emphasizes collaboration, belonging, and empowering teams to create the next big thing.

- The GTM GM of Fashion at Miro leads the strategy, go-to-market, and commercial success for Miro for Fashion, building specialized workflows from seasonal planning to day-to-day execution and scaling the vertical, reporting to the Head of Professional Services and collaborating with Product, Engineering, Marketing, and GTM teams. - You’ll identify fashion use cases across design, planning, production, merchandising, marketing, and retail, translate them into a product and sales narrative, own target accounts and early deal closure, and align the GTM effort with the broader organization. - You’ll partner with Product and Engineering to convert how fashion organizations actually operate into roadmap decisions, represent Miro for Fashion at industry events and within fashion ecosystems, and build the team and operating rhythm needed as the vertical scales. - Non-negotiable requirements include grown-up experience in fashion brands, full-season lifecycle experience, and applying digital tools to solve problems, with strong selling capability; enterprise sales experience and presence in fashion-buying ecosystems are strongly preferred. - The role offers benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with location-specific salary ranges listed for LA, SF, and NY (roughly $204.34–$255.42 USD), all within Miro’s emphasis on belonging, diversity, and inclusion and alongside its recruitment privacy policy.

The Professional Services organization at Miro houses industry leads responsible for building specialized, high-value verticals, and as GTM Lead of Manufacturing you’ll report to the Head of Professional Services while collaborating cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams to launch this new manufacturing vertical. You’ll own the zero-to-one development of dedicated manufacturing solutions by building specialized workflows, identifying use cases, mapping champions and buying committees, and personally driving early deals while aligning GTM with Product and Engineering. You’ll represent Miro for Manufacturing externally—in industry events and with VP-level buyers—and build the team and operating rhythm needed as the vertical scales beyond its first customers. The role requires 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual fluency in plant-floor and ROI/deal-structuring conversations, independently owned senior relationships, hands-on prototyping in Miro, and enterprise sales experience. The package includes a global benefits slate (equity, wellbeing benefit, WFH equipment allowance, L&D stipend), location-based salary ranges for LA/SF/NY (about $204.34–$255.42 USD), and a commitment to diversity and inclusion with a Recruitment Privacy Policy.

- The Professional Services team at Miro is creating a new vertical and is hiring a GTM Lead for Fashion who will report to the Head of Professional Services and collaborate with Product, Engineering, Marketing, and GTM to build the fashion vertical from the ground up. - The role owns the strategy, go-to-market, and commercial success of Miro for Fashion, developing specialized workflows for fashion brands from seasonal planning to day-to-day execution and proving the model deal by deal. - You’ll identify cross-functional use cases across design, planning, production, merchandising, marketing, and retail, translate them into a product and sales story, map target accounts and buying committees, and personally close the earliest deals. - Responsibilities include representing Miro Fashion externally at events, building the team and operating rhythm as the vertical scales, and hiring to support growth, while maintaining credibility within fashion industry ecosystems. - Requirements include deep fashion industry experience, season-long operational insight, and familiarity with digital tools (PLM, 3D design, etc.), with enterprise sales experience strongly preferred; compensation features location-based salary ranges (Los Angeles, San Francisco, New York) of about $204.34–$255.42 USD, along with equity and other benefits as part of Miro’s global, inclusive culture.

The Professional Services team at Miro is hiring a GTM Lead for Manufacturing to build one of the company’s new vertical businesses from the ground up, working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams. You’ll own the zero-to-one development of dedicated manufacturing solutions, identify high-potential use cases, translate them into a product and sales story, target accounts, map the buying committee, and personally drive early deals while aligning GTM and collaborating with Product/Engineering and external representation at events and analyst networks, then scale the team and operating rhythm as the footprint grows. Non-negotiable requirements include 10+ years across manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner or equivalent), manufacturing-operator experience managing portfolios of continuous-improvement projects, bilingual in plant-floor and ROI discussions, senior relationships with VP+ levels, and preferred hands-on prototyping in Miro and enterprise sales experience. The Leadership Profile emphasizes comfort with ambiguity, rapid trust-building with senior stakeholders, and bias toward action with a propensity to prototype and test ideas rather than wait for a full plan. Benefits include equity, wellbeing support, a WFH equipment allowance, an annual Learning & Development stipend, location-specific salary ranges (LA, SF, NY: $204.34–$255.42), and a culture focused on diversity, inclusion, collaboration, alongside a description of Miro’s mission and privacy practices.

The Professional Services organization at Miro houses industry verticals, and the GTM Lead of Fashion will own the strategy and commercial success for Miro for Fashion, collaborating with Product, Engineering, Marketing, and GTM teams to launch and scale this new vertical. The role requires owning the zero-to-one development of dedicated fashion solutions—building specialized workflows from seasonal planning to day-to-day execution, identifying use cases across design, planning, production, merchandising, marketing, and retail, and translating them into a product and sales narrative while carrying early deals across the line. You’ll identify target accounts, map champions and buying committees, align GTM with the fashion industry, partner with Product and Engineering, represent Miro for Fashion externally at events, and build the team and operating rhythm needed to scale. Non-negotiable requirements include deep fashion industry experience, a full-season understanding of how fashion operates, experience applying digital tools, strong selling ability, and, ideally, enterprise sales execution with a leadership style that builds trust and acts without a rigid plan. The package includes equity and benefits such as wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific salary ranges for Los Angeles, San Francisco, and New York (each $204.34–$255.42 USD), along with Miro’s culture and commitment to diversity and belonging.

The Professional Services organization at Miro is building a new Manufacturing vertical, with the GTM Lead reporting to the Head of Professional Services and collaborating with Product, Engineering, Marketing, and Go-to-Market teams to launch this vertical from the ground up. The role focuses on zero-to-one development of dedicated manufacturing solutions by turning Miro’s existing manufacturing footprint into a defined business, identifying use cases, and crafting a product and sales narrative that manufacturers recognize. Responsibilities include identifying target accounts and buying committees, closing early deals, aligning GTM to industry needs, partnering with Product and Engineering to translate manufacturing realities into roadmaps, representing Miro externally at events, and building the team and operating rhythm as the vertical scales. Requirements include 10+ years in manufacturing operations and consulting (with 3–4 years at Engagement Manager/Associate Partner level), plant-floor experience and ROI fluency, senior relationships with VPs, hands-on prototyping in Miro, and enterprise sales experience, with a leadership style comfortable with ambiguity and trust-building. Benefits include a global package with equity, wellbeing, WFH equipment, and a Learning & Development stipend, with location-specific salary ranges listed (LA/SF/NY about $204k–$255k), reflecting Miro’s culture of belonging and inclusion and its Recruitment Privacy Policy.

- The GTM GM of Fashion at Miro’s Professional Services leads the launch and scale of Miro’s new fashion vertical, reporting to the Head of Professional Services and working cross-functionally with Product, Engineering, Marketing, and GTM. - You’ll own the zero-to-one development of dedicated fashion solutions, identify and map use cases across design, planning, production, merchandising, marketing, and retail, target accounts, personally close early deals, align GTM with the industry, partner with Product and Engineering, represent Miro at events, and build the team and operating rhythm as the vertical scales. - Requirements include grown-up fashion experience, understanding a full season from planning to execution, applying digital tools (PLM, 3D design, etc.), comfortable enterprise selling, and the ability to map buying committees and operate without a fixed playbook. - What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and location-specific salary ranges for Los Angeles, San Francisco, and New York ($204.34–$255.42 USD), with final compensation based on skills and experience. - About Miro: a visual workspace platform serving 100M+ users, co-headquartered in San Francisco and Amsterdam, committed to diversity and inclusion, with a global workforce and a Recruitment Privacy Policy guiding how applicant data is handled.

The Professional Services organization at Miro is building new verticals, and as GTM Lead of Manufacturing you’ll create Miro’s dedicated manufacturing vertical from the ground up, reporting to the Head of Professional Services and collaborating across Product, Engineering, Marketing, and Go-to-Market teams. You’ll own the zero-to-one development of specialized manufacturing workflows and applications, identify winning use cases, translate them into product and sales stories, target accounts and buying committees, and drive the earliest deals while aligning GTM and representing Miro externally. You’ll also build the team and operating rhythm needed as the vertical scales, prototype solutions directly in Miro, develop ROI cases, and engage with executives, industry events, and analysts to shape buyer perception. The role requires 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), plant-floor to ROI credibility, senior relationships with VP-level buyers, hands-on enterprise sales, and a leadership style comfortable with ambiguity and bias to action. Miro offers global benefits including equity and stipends, location-specific salary ranges for Los Angeles, San Francisco, and New York, and a culture centered on belonging, collaboration, and innovation, with further detail on Miro’s mission and privacy policies.

The Professional Services organization at Miro houses industry leads who build specialized, high-value verticals, and as GTM Lead of Fashion you’ll report to the Head of Professional Services while working cross-functionally to build Miro’s Fashion vertical from the ground up. You’ll own the zero-to-one and ongoing scaling for Miro for Fashion, creating specialized workflows that show how fashion brands actually work—from seasonal planning to day-to-day execution—and prove the model deal by deal. Your responsibilities include identifying fashion use cases across design, planning, production, merchandising, marketing, and retail, mapping target accounts and buying committees, carrying early deals, partnering with GTM, Product, and Engineering, and representing Miro for Fashion externally at events and with ecosystem partners. Non-negotiable requirements include grown-up fashion industry experience, understanding a full season end-to-end, applying digital tools to solve seasonal planning or execution problems, and comfort with selling; enterprise sales execution and leadership that builds trust with senior stakeholders are strongly preferred. What’s in it for you includes a global benefits package, location-specific salary ranges (Los Angeles, San Francisco, and New York) of $204.34–$255.42 USD, equity, and development stipends, all within Miro’s diverse, collaborative culture focused on belonging.

The Professional Services organization at Miro is building verticals, and for Manufacturing they seek a GTM Lead to develop specialized solutions and workflows, turning Miro’s existing manufacturing footprint into a defined, scalable manufacturing business and proving the model deal-by-deal. You’ll own the zero-to-one for dedicated manufacturing solutions, identify and translate use cases into a product and sales story, target accounts and early champions to close deals, align GTM, and partner with Product and Engineering to turn manufacturing realities into roadmap decisions while representing Miro externally. You’ll also build the team and operating rhythm the vertical needs as it scales beyond its first customers, and you’ll engage on stage at industry events and within analyst and consultancy ecosystems to establish credibility with manufacturers. Non-Negotiable requirements include 10+ years across manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience with a portfolio of continuous-improvement projects, bilingual in plant-floor conversations and ROI/deal structuring, senior relationships with VPs and above, plus preferred hands-on prototyping in Miro and enterprise sales experience. What’s in it for you includes a global benefits package with equity, wellbeing, WFH equipment allowance, and an L&D stipend, with location-specific salary ranges (Los Angeles, San Francisco, New York) of $204.34–$255.42 USD, and Miro’s description as a visual workspace for innovation with a diverse, inclusive culture.

The Professional Services organization at Miro houses industry leads, and as GTM Lead of Fashion you’ll report to the Head of PS and collaborate with Product, Engineering, Marketing, and GTM teams to build Miro’s Fashion vertical from the ground up. You’ll own the strategy, go-to-market, and commercial success for Miro for Fashion, creating specialized workflows and use cases across design, planning, production, merchandising, marketing, and retail that demonstrate how Miro fits fashion brands’ operations. Responsibilities include identifying target accounts, mapping champions and buying committees, carrying early deals, partnering with GTM, Product, and Engineering, representing Fashion externally at events, and building the team and operating rhythm as the vertical scales. Non-negotiable requirements include deep fashion industry experience, understanding of a full season lifecycle, experience applying digital tools to solve seasonal planning or execution problems, and strong selling ability; enterprise sales experience and credibility in the fashion ecosystem are highly preferred, along with a leadership style that builds answers rather than waiting for a perfect plan. What’s in it for you includes equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, with location-specific salary ranges provided for Los Angeles, San Francisco, and New York, plus a description of Miro’s global, inclusive culture.

The GTM Lead of Manufacturing at Miro's Professional Services builds a dedicated manufacturing vertical from zero to one, turning Miro's existing manufacturing footprint into a defined, scalable business, and reports to the Head of Professional Services while collaborating across Product, Engineering, Marketing, and GTM teams. You will own the zero-to-one development of specialized workflows and applications, identify win-use cases, translate them into a product and sales narrative, target accounts, map the champion and buying committee, and carry early deals across the line, while representing Miro externally at industry events and analyst ecosystems and building the team as the vertical scales. The role requires 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operations experience, bilingual capability in plant-floor and ROI/deal structuring discussions, and a proven ability to execute enterprise sales and prototype solutions in Miro. The Leadership Profile emphasizes comfort with ambiguity, rapid trust-building with senior stakeholders, and a bias toward action and prototyping ideas rather than waiting for a perfect plan. The package includes global benefits, equity, wellbeing supports, WFH equipment allowance, and an L&D stipend, with salary ranges listed for Los Angeles, San Francisco, and New York, alongside Miro's emphasis on collaboration, diversity, and inclusion.

The Customer Success Management team (CSM) is part of Customer Experience, working with Enterprise-licensed customers to promote collaboration and innovation, resulting in high retention and expansion. The role is to hire a strategic Global Customer Success Leader who will build, coach, and lead the Americas and Japan/Apac CS teams and partner with regional Sales, Professional Services, and cross-functional partners to drive regional strategy, executive relationships, value, adoption, and retention. Responsibilities include developing and mentoring the CS teams, driving CLV through product adoption, health scores, satisfaction, retention and expansion, hitting KPIs, forecasting revenue/health, ensuring account hygiene, and personally engaging with the largest customers (10K+ employees). Requirements include 10+ years in strategic/enterprise CS or account management leadership with a track record of targets, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training, cross-functional collaboration, and a solid understanding of AI and enterprise collaboration tech. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend, alongside Miro’s emphasis on diversity, inclusion, and a global, collaborative culture, with a note about recruitment privacy policy.

- The Customer Success Management (CSM) team is part of Customer Experience and focuses on enterprise customers to drive collaboration, value, retention, and expansion for Miro. - The role is a strategic Global Customer Success Leader who will build, coach, and lead the Americas and Japan/APAC teams and partner with regional Sales, Professional Services, and cross-functional leaders to drive regional strategy and executive relationships. - Responsibilities include hitting KPIs, improving customer lifetime value through product adoption and health scores, mentoring for account hygiene, participating in revenue and health forecasting, and personally working with the largest customers (10K+ employees) to establish executive relationships. - You will also contribute to key strategic decisions as part of the CS leadership team and model Miro’s inclusive, collaborative culture. - Requirements include 10+ years in strategic or enterprise CS/AM leadership with a track record of meeting targets, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training, cross-functional collaboration, and familiarity with AI, enterprise SaaS, and professional services; and the role includes equity, wellbeing benefits, a WFH equipment allowance, and a learning stipend within a diverse, belonging-focused environment.

The Customer Success Management team is part of Customer Experience alongside Renewals and Support, working with enterprise customers to drive collaboration, innovation, and ultimately high retention and expansion. The role is a strategic Global Customer Success Leader responsible for building, coaching, and leading the Americas and Japan/Apac CS teams, partnering with regional Sales, Professional Services, and cross-functional leaders to drive regional strategy, executive relationships, value delivery, adoption, and retention. Responsibilities include mentoring teams to hit KPIs, improving customer lifetime value through product adoption, health scores, satisfaction, retention and expansion, participating in revenue and health forecasting, and personally managing the largest customers (10K+ employees). Requirements include 10+ years in Strategic/Enterprise CS or AM leadership, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, and familiarity with AI, Enterprise SaaS, and driving CS at scale. What’s in it for you: global benefits including equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, inclusive culture focused on belonging and collaboration as Miro empowers teams to create the next big thing.

The Customer Success Management team (CSM), part of Customer Experience alongside Renewals and Support, works with Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Global Customer Success Leader role is to build, coach, and lead the Americas and Japan/Apac CSM teams, partner with regional Sales, Professional Services, and cross-functional stakeholders to set regional strategy, establish executive relationships, and maximize value, adoption, and retention. Key responsibilities include hitting KPIs, mentoring for account hygiene and health metrics, participating in revenue and health forecasting, delivering a best-in-class customer experience, and personally engaging with the largest customers (10K+ employees) to build executive relationships, while contributing to strategic CS leadership decisions and modeling Miro’s values. Requirements include 10+ years in strategic or enterprise CS or account management leadership with a consistent track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring and enabling CSMs, strong cross-functional collaboration, and a solid understanding of AI, enterprise SaaS, and collaboration technology; plus experience driving professional services to deepen customer relationships and accelerate time to value. What’s in it for you includes global benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture; Miro also highlights its commitment to belonging and collaboration and notes the Recruitment Privacy Policy for applicant data.

The Customer Success Management team is part of Customer Experience alongside Renewals and Support, focusing on Enterprise-licensed customers to drive collaboration, adoption, retention, and expansion. Miro seeks a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/Apac CS teams, partnering with regional sales, professional services, and other functions to set regional strategy and strengthen executive relationships with enterprise customers. Responsibilities include driving customer value and health metrics, hitting KPIs, maintaining account hygiene, participating in revenue and health forecasting, and personally engaging with the largest customers (10K+ employees). Requirements include 10+ years in strategic/enterprise CS or account management leadership with a track record of targets, 7+ years leading teams at a high-growth B2B SaaS company, plus experience hiring/training, cross-functional collaboration, CS processes, and AI/enterprise SaaS knowledge. Miro offers global benefits (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a culture centered on belonging, collaboration, and diversity, with location-specific details and Recruitment Privacy Policy provided.

The Customer Success Management (CSM) team sits within Customer Experience and focuses on helping Enterprise customers collaborate with Miro to drive adoption, retention, and expansion; Miro is seeking a strategic Global Customer Success Leader to build and lead a team of CSMs and partner with regional Sales, Professional Services, and other functions to shape regional strategy and develop executive relationships with customers. You’ll build and coach the Americas and Japan/Apac teams, collaborate with sales to increase customer lifetime value through product adoption, health metrics, satisfaction, retention, and expansion, drive KPIs, mentor for account hygiene, participate in revenue and health forecasting, and personally manage the largest customers (10K+ employees) for executive relationships. You’ll contribute to key strategic CS decisions as part of the leadership team and model Miro’s values to foster an inclusive, engaged culture. Requirements include 10+ years in strategic/enterprise high-touch CS or AM leadership with a track record of meeting targets, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience leading Director-level leaders, strong CS processes and KPIs, hiring and performance management experience, ability to scale CS with Digital CS/Marketing and professional services, and a solid understanding of AI, Enterprise SaaS, and collaboration tech. What’s in it for you includes a global benefits package (equity, wellbeing benefit, equipment allowance, and a Learning & Development stipend), a diverse and supportive environment, and information about Miro’s mission, diversity, and inclusion commitments, plus a note that Miro collects applicant data per its Recruitment Privacy Policy.

The Customer Success Management (CSM) team is part of Customer Experience (alongside Renewals and Support) and works with enterprise customers to help them collaborate and innovate with Miro, driving high retention and expansion. The role is a strategic Global Customer Success Leader responsible for building, coaching, and leading the Americas and Japan/APAC CSM teams, partnering with regional Sales, Professional Services, and other cross-functional partners to drive regional strategy, executive relationships at enterprise customers, and ongoing value, adoption, and retention. You will mentor the team to hit KPIs, maintain account hygiene and health indicators, participate in revenue and health forecasting, define and deliver a best-in-class customer experience, and personally work with our largest customers (10,000+ employees) to establish executive relationships. Requirements include 10+ years in strategic or enterprise (high-touch) CS and/or Account Management leadership with a consistent track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, and a solid foundation in CS norms, processes, and KPIs, plus familiarity with AI and enterprise collaboration technology. What’s in it for you: equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, a diverse team and inclusive culture, location-specific benefits, and Miro’s mission to empower teams to create the next big thing, with recruitment privacy policy in place.

The Customer Success Management (CSM) team, within Customer Experience, works with Enterprise customers to enable collaboration with Miro, driving high retention and expansion. The role is a strategic Global Customer Success Leader responsible for building and leading the Americas and Japan/APAC CSM teams, partnering with regional Sales, Professional Services, and other cross-functional leaders to drive regional strategy, executive relationships, value realization, and adoption and retention. Key duties include coaching and mentoring CSMs, driving customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion; participating in revenue and health forecasting; maintaining account hygiene; and personally managing top customers (10k+ employees) to establish executive relationships. Requirements include 10+ years in strategic/enterprise CS or AM leadership with a track record of meeting targets, 7+ years leading CS/AM teams at high-growth B2B SaaS, experience hiring/training and enabling CSMs, cross-functional collaboration, and a solid understanding of AI and enterprise SaaS; experience with Digital CS/Marketing and professional services is a plus. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro serves over 100M users and 250,000 companies and has more than 1,600 employees across 13 hubs, emphasizing diversity and inclusion.

- The Customer Success Management team is part of Customer Experience, alongside Renewals and Support, and CSMs work with Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. - The role is a strategic Global Customer Success Leader responsible for building, coaching, and leading an amazing team of CSMs, partnering with regional Sales, Professional Services, and cross-functional partners to drive regional strategy, establish executive relationships, and improve value, adoption, and retention. - Responsibilities include building Americas and Japan/Apac CS teams, driving lifetime value through product adoption and health metrics, mentoring for account hygiene, participating in revenue and health forecasting, and personally engaging the largest customers (10K+ employees) to establish executive relationships; the role also contributes to CS leadership decisions and promotes an inclusive culture. - Requirements include 10+ years in strategic or enterprise CS or account management leadership with a consistent track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs and enabling performance, cross-functional collaboration, experience with Digital CS/Marketing to scale, and knowledge of AI, Enterprise SaaS, and collaboration technology. - What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, plus joining a diverse team; about Miro, a visual workspace for distributed teams with 100M users and 250,000 companies, founded in 2011 and now 1,600+ employees in 13 hubs, committed to belonging, inclusion, and an open Recruitment Privacy Policy.

The CSM team, part of Customer Experience with Renewals and Support, helps enterprise customers collaborate and innovate with Miro to achieve high retention and expansion. Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/Apac CSM teams, and to partner with regional Sales, Professional Services, and other functions to drive regional strategy, executive relationships, value, adoption, and retention. Key responsibilities include driving CLV through product adoption, health scores, satisfaction, retention, and expansion; achieving KPIs; mentoring for account hygiene; forecasting revenue/health; and personally managing relationships with the largest customers (10K+ employees). Requirements include 10+ years in strategic/enterprise CS or Account Management leadership, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience with director-level leaders, strong cross-functional communication, and a background in hiring/training CSMs and driving CS at scale, plus knowledge of AI and enterprise collaboration tech. Benefits include equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, within a diverse, inclusive culture that emphasizes belonging; recruitment privacy policy is noted.

Miro is seeking an AI Integrations Engineer in BizTech to connect core business systems across Sales, Marketing, Finance, and beyond by embedding with business teams to understand workflows and deliver AI-driven improvements. You will partner with stakeholders, design Model Context Protocols and agentic workflows, build and scale integrations and microservices, drive an AI-first culture, and own projects end-to-end from scoping to deployment. Requirements include 5-7 years in production automations and enterprise SaaS integrations, hands-on experience with iPaaS platforms like Workato (and other tools such as MuleSoft or Boomi), deep API familiarity with major SaaS like Salesforce, NetSuite, Zendesk, Marketo, and Jira, strong software engineering (preferably Java) with knowledge of API design, security, and event-driven architectures, plus experience with AI tooling and a consultative, reliable mindset. The role offers equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, collaborative culture that emphasizes belonging. About Miro: a visual workspace for distributed teams with over 100 million users and 250,000 companies, dedicated to empowering teams to create the next big thing, and committed to diversity, inclusion, and protecting applicant privacy as described in the Recruitment Privacy Policy.

The AI Integrations Engineer at Miro will act as the bridge between core business systems across Sales, Marketing, Finance, and beyond, embedding in workflows to understand day-to-day challenges and deliver AI-driven improvements. You’ll partner with business stakeholders, design autonomous AI-driven workflows (Model Context Protocols), build and scale integrations, develop custom microservices, promote an AI-first culture, and own projects from scoping through deployment and iteration. Requirements include 5–7 years of production automation and enterprise SaaS integrations experience, hands-on Workato expertise (including recipe logic, connectors, and agentic capabilities) plus familiarity with other platforms (MuleSoft, Boomi), deep API experience with major SaaS tools (Salesforce, NetSuite, Zendesk, Marketo, Jira), a strong software engineering background (Java preferred), AI tooling familiarity, and strong communication and reliability/observability mindsets. Benefits typically include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with some variation by location, all within a culture that emphasizes belonging and collaboration. Miro is a visual workspace for distributed teams with 100M+ users and 250,000 companies, founded in 2011 and employing about 1,600 people across 13 hubs, dedicated to empowering teams to create the next big thing in a diverse, inclusive environment.

At Miro, the Business Technology (BizTech) team is hiring an AI Integrations Engineer to connect core business systems across Sales, Marketing, Finance, and beyond, working directly with business teams to understand their day-to-day challenges. The role requires a proactive, “go figure it out” mindset to design and deliver AI-first agentic workflows, leveraging iPaaS platforms and custom microservices. You’ll partner with stakeholders, design Model Context Protocols and autonomous AI capabilities, build and maintain robust integrations for real-time data flow, develop scalable microservices, and own the end-to-end lifecycle from scoping to deployment and iteration. Requirements include 5-7 years of experience in production automations and enterprise SaaS integrations, hands-on work with Workato (and other platforms like MuleSoft or Boomi), deep API-based system fluency with major SaaS such as Salesforce, NetSuite, Zendesk, Marketo, Jira, strong software engineering skills (preferably Java) and CI/CD, plus familiarity with API design, OAuth/JWT, data modeling, event-driven architectures, and AI tooling for agentic workflows. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, alongside a diverse, collaborative culture focused on belonging and inclusion and supported by Miro’s global presence and mission.

At Miro, the AI Integrations Engineer role is to connect core business systems across Sales, Marketing, Finance, and beyond, working directly with business teams to understand day-to-day challenges and deliver AI-powered automation. Key responsibilities include partnering with stakeholders, designing model context protocols and agentic workflows, building and scaling integrations and microservices, driving an AI-first culture, using AI developer tools, and owning projects end-to-end from scoping to deployment and iteration. Requirements include 5–7 years in production automations and enterprise SaaS integrations, hands-on experience with Workato (and other platforms), deep enterprise system fluency with major SaaS APIs, a strong software engineering foundation (preferably Java), knowledge of API design, security, data modeling, and event-driven architectures, plus CI/CD and experience with AI tooling and agentic capabilities. Perks and culture include global benefits (equity, wellbeing benefit, WFH equipment allowance, and a learning and development stipend), a diverse and collaborative environment, with location-specific benefits; specifics can be found on the Global Miro benefits board. About Miro: a visual workspace for distributed teams, serving over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, with 1,600+ employees in 13 hubs, and a mission to empower teams to create the next big thing while fostering diversity and inclusion.

At Miro, the BizTech team seeks an AI Integrations Engineer to partner directly with Sales, Marketing, Finance, and other departments, embedding in their workflows to identify bottlenecks and deliver technical solutions with a focus on AI-first, agentic workflows powered by iPaaS and custom microservices. You will design Model Context Protocols, build autonomous AI-driven capabilities for business teams, and design and maintain robust integrations to ensure secure, real-time data flow and process automation, owning the end-to-end lifecycle from scoping to deployment and iteration. Requirements include 5-7 years in production automations and enterprise SaaS integrations, hands-on Workato experience (recipes, connectors, Genie/Agentic Studio) plus familiarity with MuleSoft or Boomi, deep experience with Salesforce, NetSuite, Zendesk, Marketo, and Jira, a solid software engineering foundation (microservices, preferably Java), API design, modern authentication, data modeling, and event-driven architectures, plus CI/CD/GitOps, secure credential management, AI tooling, agentic experience, and a consultative mindset. The role emphasizes reliability and observability—monitoring integration health, alerting, and maintaining auditable production pipelines—along with a strong autonomous “Go figure it out” attitude and use of AI development tools like Cursor, Claude Code, and Cowork to accelerate delivery. Miro offers an equity-based, wellbeing-focused benefits package (with location variations), a WFH equipment allowance, and a Learning & Development stipend, along with a diverse, inclusive culture and the opportunity to join a global team that values collaboration and belonging; recruitment privacy is described in their policy.

At Miro, the BizTech AI Integrations Engineer acts as the connective tissue between core business systems across Sales, Marketing, Finance, and beyond, embedding with frontline teams to understand day-to-day challenges and craft AI-driven improvements. You will directly partner with stakeholders, design and implement autonomous AI workflows (Model Context Protocols) and agentic solutions, build and scale robust integrations for real-time data flow, create custom microservices, and own projects end-to-end from scoping to deployment and iteration. The role requires 5–7 years of production automation and enterprise SaaS integrations experience, including hands-on work with Workato (recipes, connectors, Genie/Agentic Studio) and familiarity with other iPaaS tools, plus deep experience with major SaaS APIs (Salesforce, NetSuite, Zendesk, Marketo, Jira) and a strong software engineering foundation (Java preferred) with API design, authentication standards, data modeling, and event-driven architectures, alongside CI/CD/GitOps. Candidates should have AI tooling and agentic experience, be adept at translating technical concepts to business value, possess a reliability and observability mindset, and demonstrate a “go figure it out” autonomous attitude to experiment with new technologies and deliver optimal solutions. Miro offers global benefits (equity, wellbeing, equipment allowance, learning stipend), a diverse and inclusive culture, and location-specific benefits, all in support of collaboration, belonging, and empowering teams to create the next big thing.

At Miro, the AI Integrations Engineer sits in the BizTech team and connects core business systems across Sales, Marketing, Finance, and beyond, working directly with business stakeholders to map workflows and solve day-to-day challenges. The role emphasizes building AI-first, agentic workflows, designing Model Context Protocols, and scaling integrations and custom microservices using iPaaS platforms and modern AI tooling, with end-to-end ownership from scoping to deployment. Qualifications include 5-7 years of production automation and enterprise SaaS integrations experience, hands-on work with Workato and its agentic capabilities (plus exposure to other platforms), strong API/data modeling, Java-based microservices, CI/CD, and familiarity with AI toolchains. The position requires a consultative mindset, strong communication, reliability and observability practices, and a high degree of autonomy to experiment, with benefits such as equity, wellbeing support, equipment allowance, and an Learning & Development stipend (benefits vary by location). Miro is a visual workspace enabling distributed teams to innovate, serving over 100 million users and 250,000 companies, with a diverse, inclusive global culture and a mission to empower teams to create the next big thing.

Miro’s BizTech team is hiring an AI Integrations Engineer to connect core business systems across Sales, Marketing, Finance and beyond, embedding yourself in workflows and solving day-to-day challenges with an AI-first mindset, iPaaS, and custom microservices. You’ll partner directly with stakeholders to map workflows, identify bottlenecks, and design autonomous, AI-driven agentic capabilities, while building and scaling robust integrations that ensure secure, real-time data flow and developing microservices for complex routing and logic. Requirements include 5-7 years of production automation and enterprise SaaS integrations experience, hands-on expertise with Workato (recipes, connectors, agentic capabilities) and familiarity with other platforms (MuleSoft, Boomi), deep experience integrating with Salesforce, NetSuite, Zendesk, Marketo, and Jira, a strong software engineering foundation (preferably Java), API design and modern authentication, data modeling, and event-driven architectures, plus CI/CD/GitOps and familiarity with AI tooling and agentic MCPs. What’s in it for you are global benefits (equity, wellbeing stipend, equipment allowance, and an annual Learning & Development stipend), a diverse, supportive team, and location-specific benefits; Miro also emphasizes belonging, collaboration, and an inclusive culture across 13 hubs and 1,600+ employees serving 100M+ users. Miro’s mission is to empower teams to create the next big thing, and the company highlights its Recruitment Privacy Policy while inviting you to learn more about life at Miro through its channels.

Miro's BizTech team is seeking an AI Integrations Engineer to connect core business systems across Sales, Marketing, Finance, and beyond, embedding yourself in day-to-day workflows. You will partner with stakeholders to map workflows, identify bottlenecks, and design and deliver AI-enabled, agentic solutions, while building and scaling integrations and developing custom microservices. Required qualifications include 5–7 years in production automations and enterprise SaaS integrations, hands-on experience with Workato and other platforms, deep API and data modeling expertise, and a software engineering foundation with experience building microservices (ideally in Java) and implementing CI/CD. You should have experience with AI tooling or strong foundational knowledge of LLM-driven agents, a consultative mindset to translate technical concepts into business value, and a proactive "go figure it out" attitude. Miro offers global benefits (equity, wellbeing, equipment allowance, and a Learning & Development stipend) and a diverse, inclusive culture focused on collaboration, belonging, and empowering teams to build the next big thing.

Miro’s BizTech team is hiring an AI Integrations Engineer to connect core business systems across Sales, Marketing, Finance, and more, embedding in workflows to solve day-to-day challenges with AI-powered improvements. You will partner with business stakeholders, design and implement AI-first, agentic workflows, build and scale integrations and custom microservices, and own the end-to-end lifecycle from scoping to deployment and iteration. Requirements include 5–7 years in production automations and enterprise SaaS integrations, hands-on experience with Workato (recipes, connectors, agentic features) and other iPaaS like MuleSoft or Boomi, deep experience with major SaaS APIs (Salesforce, NetSuite, Zendesk, Marketo, Jira), a software engineering foundation (preferably Java), knowledge of API design, OAuth/JWT, event-driven architectures, CI/CD, and familiarity with AI tooling and MCPs, plus strong consultative communication and a reliability/observability mindset and a “Go Figure It Out” attitude. Perks include a global benefits package with equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse team and location-specific benefits with details on the Global Miro benefits board. About Miro: a visual workspace for innovation serving over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, emphasizing diversity and inclusion and recruitment privacy.