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GitLab is an AI-enhanced, intelligent orchestration platform for DevSecOps used by more than 50 million users and trusted by over 50% of the Fortune 100 to ship better, more secure software faster. The company embeds AI as a core productivity multiplier and fosters a high-performance, inclusive culture where every voice is valued. The role is Director of Support Engineering for EMEA, responsible for leading a distributed team serving enterprise customers across Europe, the Middle East, and Africa, reporting to the VP of Support Engineering and shaping the region’s people strategy, delivery, and customer outcomes. Key duties include managing the full people agenda across multiple countries and time zones, owning regional SLAs and customer satisfaction, coordinating with global hubs, driving adoption of GitLab’s AI toolchain, and representing EMEA needs to influence the product roadmap and global strategy. Candidates should have progressive technical support leadership experience with multi-country team management, strong communication skills, familiarity with support tools, and knowledge of DevSecOps concepts; GitLab emphasizes remote work, competitive benefits, and equal opportunity with accommodations as needed.

GitLab is an AI-powered DevSecOps platform used by more than 100,000 organizations, built to increase developer productivity and accelerate digital transformation, with a culture that embraces AI as a core productivity multiplier and values every voice. The AI Events team builds the event platform and trigger system that powers GitLab Duo Flows, enabling automated AI workflows to run in response to events across the development lifecycle, including code pushes, merge request and issue changes, CI/CD results, deployments, and third-party events from Jira, Jenkins, and Slack. As a Senior Software Engineer, you will design and build the trigger system, contribute to the core event platform, architect for high availability and throughput, work primarily within the Rails monolith while staying open to other languages, and collaborate with product managers, designers, and other Duo Agent Platform teams. Required qualifications include deep Ruby and Rails experience, a track record building products that integrate large language models into user-facing tools, and designing and operating large-scale, highly available systems, with hands-on experience enabling AI agents to take autonomous action; Python and GitLab experience are a plus. The role is part of GitLab's AI Engineering organization, which operates async-first and remotely, values autonomy and ownership, and GitLab is an equal opportunity employer offering comprehensive benefits and global hiring with policies protecting against discrimination.

GitLab presents itself as an intelligent DevSecOps orchestration platform that boosts developer productivity, operational efficiency, security and compliance, and digital transformation, trusted by 50M+ users and more than half of the Fortune 100, with AI embedded as a core productivity multiplier in its culture. The role is to lead the Switchboard team, which owns the Tenant management product for GitLab Dedicated environments, a diverse group responsible for the product end-to-end and enabling self-service and workflow automation at scale. Responsibilities include leading the full-stack Switchboard team for the customer-facing control panel, coordinating with the Product Manager, hiring and developing the team, guiding Technical Team Leads, partnering with Product and Design on UI, planning with PM on priorities and quarterly delivery, and driving fast, high-quality cross-functional execution while improving quality, security, and performance. Qualifications include a proven track record building large-scale distributed services with the architectural depth to guide strategy, experience delivering four-nines (99.99%) SLOs, leveraging AI tooling to boost productivity, building high-performing, accountable teams, and effectively leading distributed/remote teams without relying on a dedicated TPM. GitLab offers remote worldwide roles with a comprehensive benefits package, equity, growth and parental leave, and a strong commitment to equal opportunity and accommodations, with location eligibility and recruitment privacy details handled by the Talent Acquisition team.