The Ampin App
deep insights into the Atlassian community

GitLab presents itself as an AI-enabled intelligent orchestration platform for DevSecOps, trusted by millions of users and a large portion of Fortune 100 companies, with a culture that emphasizes AI-driven productivity, high performance, and inclusive collaboration. As a Technical Architect in Professional Services and Customer Success, you’ll design, build, and support GitLab-based solutions for customers to modernize software delivery and scale DevSecOps. You will lead the full software development lifecycle for consulting engagements, translate customer goals into GitLab designs, work with project teams to deliver work, and provide consulting in areas such as SCM migration, cloud architecture, GitLab development practices, and CI/CD, while mentoring others and creating documentation and training materials. Required qualifications include enterprise software development experience, strong Git and source control expertise, experience delivering consulting in at least two areas (SCM migration, cloud, software development, or CI/CD), the ability to lead discovery and design sessions, excellent communication, and fluency in Arabic and English. The team operates fully remote and asynchronous, with benefits such as flexible PTO, equity, parental leave, and home office support, and GitLab emphasizes equal opportunity and inclusive hiring, encouraging applicants even if they don’t meet every listed qualification.

GitLab is the intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, operational efficiency, security and compliance, and digital transformation, with more than 50 million registered users and over half of the Fortune 100 trusting GitLab. The company embeds AI as a core productivity multiplier and expects all team members to integrate AI into daily workflows, reflecting a high-performance culture driven by its values and knowledge sharing. The Customer Success Management (CSM) team focuses on aligning with customers’ desired outcomes, enabling their use cases, expanding adoption, and serving as a liaison among Product Management, Engineering, Sales, Professional Services, and others to maximize ROI. In this role, you’ll partner with customers to translate pre-sales plans into actionable objectives, know the GitLab platform and best practices, guide future adoption, own a book of assigned customers to increase adoption, retention, and satisfaction, be fluent in Arabic, and collaborate with Support and Product teams. GitLab supports employees with flexible PTO, equity, growth and development funds, parental leave, home office support, and a global remote-hiring model, while upholding merit-based recruitment and accommodations for individuals with disabilities.