Category:
Customer Success Architecture
GitLab is an open core software company that develops an AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable widespread contributions to software creation. This mission shapes the company's culture, influencing hiring practices and product development. The Customer Success Architect (CSA) role is strategic, focusing on aligning GitLab's platform with customer business objectives, fostering long-term success through consultative relationships. CSAs will guide customers through the software development lifecycle, ensuring adoption, retention, and satisfaction while acting as liaisons between customers and GitLab teams. GitLab supports its employees with flexible benefits and is committed to diversity, equal opportunity, and creating an inclusive environment.