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GitLab is the intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, operational efficiency, and security/compliance while accelerating digital transformation, with more than 50 million registered users and over half of the Fortune 100 trusting GitLab to ship better, more secure software faster, and the company embraces AI as a core productivity multiplier embedded in daily workflows. The company highlights a high-performance culture built on its values, continuous knowledge exchange, and co-creating the future by building technology that transforms how software is developed, with careers accelerating, innovation flourishing, and every voice valued. As a Support Engineer, you’ll sit at the intersection of Support and Engineering, working with customers in diverse environments to troubleshoot Linux systems and our Ruby on Rails codebase, contribute merge requests, improve documentation, refine support processes, and help shape the product roadmap through cross-team collaboration. You’ll act as an escalation point for difficult issues, mentor teammates, drive improvements to support practices and reusable documentation, collaborate with Product, Development, Infrastructure, Customer Success, and Sales to align on goals and priorities, participate in weekday and weekend on-call rotations, and help with hiring to grow the team. Requirements include owning complex customer-facing technical cases, strong Linux, scripting, Git, and CI/CD experience, DevOps familiarity (Kubernetes, serverless), ability to mentor others, Fluent Korean (required), and you’ll join a globally distributed, remote team with benefits like flexible PTO, equity, Growth and Development Fund, Parental Leave, and a strong commitment to equal opportunity and accommodation.

GitLab is an intelligent DevSecOps orchestration platform that boosts developer productivity, operational efficiency, security/compliance, and digital transformation, trusted by millions and many Fortune 100 companies, with AI integrated as a core productivity multiplier. The Senior Solutions Architect role on GitLab's South Korea team acts as a trusted advisor to enterprise prospects, customers, and partners, guiding digital transformation across the software development lifecycle using GitLab's AI-powered platform, with emphasis on Chaebol-sized accounts. Responsibilities include leading technical discovery and validation, owning the technical evaluation process (POCs, proofs of value, workshops, and value stream assessments), shaping architectures, and collaborating with Account Executives and regional teams to win new business and expand existing accounts while supporting go-to-market partners and representing GitLab at events. Qualifications include experience engaging with enterprise customers in technical presales or consulting, knowledge of the SDLC and DevSecOps, cloud deployment/operations, ability to run PoCs and contribute to tenders, and fluent Korean and English with strong communication skills. The role is part of the Sales organization's Solutions Architect team serving South Korea, remote with location-based eligibility, and GitLab commits to equal opportunity employment with comprehensive benefits and a privacy policy; applicants from diverse backgrounds are encouraged.