Figma is growing its team to make design accessible for all, combining craft and technology to power AI-native creativity and a platform that supports ideas-to-product collaboration worldwide.
The Customer Enablement Manager for Figma Weave will shepherd adoption for large commercial and enterprise customers, aligning product value with customer goals, and delivering tailored enablement strategies and scalable trainings.
This role requires building trusted cross-functional relationships, partnering with Account Executives, Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to drive adoption, expansion, and renewal risk mitigation.
Requirements include 4+ years in customer success/enablement or a similar SaaS role, excellent communication, strong product knowledge, a customer-first approach, and a track record of delivering outcomes; nice-to-haves include experience with node-based design tools, UX/UI, Design Ops, or frontend development.
Figma emphasizes Grow as you go, diversity and equal opportunity, and accommodations for disabilities, with notes about interview expectations (cameras on during video interviews, in-person onboarding) and that applicants’ data will be processed under the Candidate Privacy Notice.
