Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where they have a legal entity. The Principal Customer Success Manager in Enterprise Segment helps customers realize value from Atlassian by delivering scalable methodologies that drive product adoption, solution expansion, and long-term growth. The role involves building executive-level relationships, guiding complex customers through their journey, and coordinating across multiple products and partner practices to realize value. Responsibilities include developing customer success plans, managing adoption strategies for high-value accounts, driving change management, expanding the customer footprint, mitigating churn, and working with the account team and global partners. You’ll act as the Voice of the Customer, providing internal feedback to improve how Atlassian serves strategic customers, and you’ll engage across lifecycle stages with regular reviews and risk management.
