The Adaptavist Group is a global organization focused on enhancing business processes through teamwork and technology, specializing in enterprise software and tailored solutions within trusted technology ecosystems such as Atlassian and AWS. They offer generous benefits, including flexible working hours, a substantial holiday allowance, and comprehensive family leave policies aimed at supporting employees' personal and family needs. Currently, they are expanding their support operations in South Africa and seeking Product Support Specialists to provide exceptional SaaS support for their products, especially the Kolekti app. The role involves becoming a product expert, collaborating with different teams to resolve user issues, and influencing product strategy while ensuring a top-notch customer experience. Candidates should have at least three years of technical product support experience, strong communication skills, and a passion for user experience, with added advantages for familiarity with relevant tools and technologies.
