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The role of Technical Architect is to understand, detail, and implement customer requirements within scope, actively collaborating with customer SMEs to design the best Zendesk integration and tailor the instance for the customer's success. Responsibilities include leading technically focused conversations with current and prospective customers, collaborating with Consultant, Support, and Account Management teams to position and validate implementation solutions, and translating highly technical concepts for executive audiences. The role also involves providing feedback to influence product development, designing proofs of concept, presenting technical solutions for customer use cases, suggesting validated workarounds for product gaps, and leading technical discussions across a broad range of technologies. Requirements include a Bachelor's Degree or equivalent and 1–2+ years of experience in consulting or programming with languages such as Ruby, Python, Java, C#, or JavaScript, strong analytical and solution-scoping abilities, experience with RESTful APIs and backend/frontend development, SaaS experience, and excellent English communication. Nice-to-have items include experience in global teams, familiarity with a backend language, hands-on Zendesk product experience and certifications, and Zendesk's commitment to hybrid work, diversity and inclusion, equal opportunity, AI screening disclosures, and accommodations for applicants.

Zendesk is recruiting a Territory Sales Account Executive (preferably with AI-sales experience) to grow B2B revenue, build new relationships, and expand existing partnerships by presenting Zendesk solutions. The role involves driving top-line revenue, cross-selling, managing key customer relationships, leveraging data and adoption history to improve new business and retention, and creating quarterly territory plans. It requires leading complex, multi-month, value-centric sales cycles with C-level executives, closing deals, negotiating, and maintaining a robust pipeline and accurate forecast. Ideal candidates have a BA/BS, 3+ years in cloud/software B2B/AI sales with a proven track record, expertise in complex renewals, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus the ability to travel. The job is hybrid with some onsite work; Zendesk emphasizes diversity and inclusion, uses AI in screening per policy, and offers accommodations for applicants with disabilities.

The role is Manager, AI Delivery in Zendesk’s Professional Services, leading a team of 6–10 consultants to deliver AI-enabled customer service implementations with quick time-to-value, combining product authority with people leadership. You will manage and grow a high-performing AI Delivery team, set strategy and operating rhythm, staff projects appropriately, tightly scope work, escalate blockers, and align with Sales, Customer Success, and Product to improve adoption, satisfaction, retention, and expansion at scale. The overarching objectives are to scale the AI Delivery organization through hiring and development, deliver predictable outcomes and time-to-value while proactively managing risks, and drive cross-functional alignment to create a repeatable AI delivery motion with aligned roadmaps and expansion paths. Key responsibilities include building the delivery operating model, owning capacity and staffing strategy, driving outcome-based execution, leading cross-functional go-to-market alignment, and developing team capability and product authority at scale. Qualifications require 7+ years in professional services or related roles with 2+ years in AI-related work, 2+ years of people management (6–10 direct reports), GTM experience in enterprise tech, adoption analytics experience, a relevant degree, and a hybrid work model, along with Zendesk’s commitment to diversity and equal opportunity and the note that AI screening may be used in the hiring process.

The AI Services Consultant at Zendesk is part of the Professional Services team and focuses on the AI Delivery program and the AI-powered Resolution Platform to drive quick time-to-value for customers through configuration and optimization. Its mission is to provide technical solutions and remove roadblocks as a trusted advisor, guiding customers through complex configurations to achieve transformative business outcomes with agility and precision. The role’s overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end project delivery with clear scope and timelines. Key responsibilities include offering technical guidance on implementing and optimizing Zendesk AI products, facilitating change management and training, delivering projects on time, maintaining customer satisfaction, and collaborating cross-functionally to align the AI roadmap. Qualifications call for 3+ years in consulting/professional services (with enterprise SaaS/go-to-customer experience), ability to use adoption analytics to forecast churn and expansion, strong program management and communication skills, a hybrid in-office/remote work arrangement, and Zendesk’s commitment to diversity, equal opportunity, accommodations, and noting that AI may be used to screen applicants.

Zendesk is seeking an AI Success Strategist to lead AI-driven customer outcomes and co-create a long-term AI roadmap with executive partnerships from day one. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, driving adoption and expansion, and delivering measurable value throughout the lifecycle. Responsibilities include serving as the design authority for AI deployments, aligning internal teams, sustaining an engagement cadence with a mutual roadmap, managing channel/adoption strategy, and using data to measure impact while ensuring responsible AI and compliance. Qualifications require at least 5+ years in Customer Success/Experience with 1+ year of AI experience, enterprise SaaS GTM experience, strong analytics to forecast churn and expansion, and excellent program management and cross-functional influence; a bachelor’s degree is required, with AI strategy or PM certifications preferred. Zendesk also notes a hybrid work model, a commitment to diversity and inclusion, and that AI may be used in screening applicants, along with accommodations for applicants with disabilities.