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As an AI Services Consultant at Zendesk, you serve as the technical expert and trusted advisor to help customers implement and optimize Zendesk's AI-powered Resolution Platform, guiding them through configuration, integrations, and design choices to accelerate value. Your mission is to remove roadblocks and deliver quick time-to-value by running end-to-end AI projects with agility, aligning solutions to customer goals and driving measurable business impact from initial deployment through scale. You will provide strategic guidance, change management and training, ensure successful project delivery, maintain high customer satisfaction, and collaborate with cross-functional teams (Customer Success and Sales) to align the customer AI Roadmap and address technical challenges. Qualifications include 5+ years in consulting/professional services or related enterprise technology/GTM roles, experience with adoption analytics and success planning, a bachelor's degree (advanced degrees or AI/project management certifications preferred), strong program management and communication skills, and deep AI knowledge with ability to distill concepts for executives. Zendesk emphasizes an inclusive culture with hybrid work options, informs applicants about potential AI screening, and is an AA/EEO/Veterans/Disabled employer committed to fairness and accommodations.

The Senior Engagement Manager at Zendesk drives the success of the most complex and high-value client projects through leadership, strategic thinking, and advanced project management, while mentoring junior team members and improving delivery methodologies. Responsibilities include serving as the lead point of contact for major clients (including C-suite), delivering end-to-end projects within budget and quality standards, proactively managing risks, providing strategic oversight, supporting business development, and ensuring cross-functional alignment. Required qualifications include 5+ years in client-facing roles in consultancy or professional services with significant leadership, strong strategic/analytical skills, excellent communication, proficiency with project management software and CRM tools, fluency in English and Spanish, willingness to travel up to 25%, a bachelor's degree (master's preferred), and experience with the creation and financial impact of all contract types (FF, T&M, FFM, FTE, etc). Preferred skills include certifications (PMP, PRINCE2, SAFe, Scrum), SaaS implementation experience, ability to perform under pressure, knowledge of AI models/workflows, and strong cross-functional collaboration abilities. Zendesk underscores inclusivity, offers hybrid and flexible work arrangements, discloses that AI or automated decision systems may be used to screen applications, and is an equal opportunity employer committed to diversity, with accommodations provided for applicants with disabilities and a contact email for requests.

Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team, capable of hands-on Zendesk configuration and delivering innovative solutions in a startup-like, agile environment, with client engagements typically lasting 4-6 weeks and travel as needed. The role aims to revolutionize customer experiences through optimized Zendesk implementations, leveraging backgrounds as an Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager to ensure clients are empowered and satisfied. Key responsibilities include client engagement and discovery, providing best-practice guidance, hands-on configuration and integration opportunities, end-to-end project management, and training and enablement with documentation to support client self-sufficiency. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of Zendesk AI products, strong CRM understanding, proficiency in English, Portuguese, and Spanish, a proven track record in relevant roles, and the ability to work in an agile environment along with strong communication, problem-solving, and adaptability. Zendesk promotes a hybrid work model, equal opportunity and diversity commitments, transparency about potential AI screening, and accommodations for applicants with disabilities, with a designated email for accommodation requests.

The role is Zendesk’s AI Success Strategist, a leader of the AI-powered Resolution Platform who owns the strategic AI roadmap and builds executive partnerships from day one to ensure AI initiatives start strong and scale predictably. You will own end-to-end delivery of customers’ AI roadmaps, serve as the design authority for deployments, co-create a long-term AI vision with executives, and align Product, Professional Services, Sales, Success, and Partners to drive adoption and expansion. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, deliver multi-year AI roadmaps, and translate AI adoption into measurable commercial outcomes such as renewals, growth, and retention improvements. Qualifications include a minimum of 10+ years in Customer Success/Experience with 2+ years of AI-related experience, conversational English and Spanish, prior go-to-customer/GTM roles in enterprise technology/SaaS, experience using adoption and health analytics to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and strong cross-functional influence; AI domain knowledge is a plus. Zendesk emphasizes diversity and inclusion, offers a hybrid work model, may use AI screening for applicants, is an equal opportunity employer, and provides accommodations for applicants with disabilities; interested applicants can request accommodations via the provided email.