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The Engineering Manager will lead Zendesk’s core search team, overseeing Elasticsearch-based infrastructure, data pipelines, and platform modernization to scale for both enterprise clients and internal users. This is a hybrid role, and candidates must reside within 30 miles of a Zendesk office hub in San Francisco, Austin, or Madison. You’ll manage the Search ETL & Infrastructure team, owning Search ETL and Search Infrastructure to deliver innovative, scalable, and cost-efficient search solutions for Zendesk’s global SaaS customer support platform. Responsibilities include people management, recruiting and developing engineers, setting the technical strategy and roadmap, delivering high-impact projects, and ensuring operational excellence with CI/CD (GitHub Actions), Kubernetes on AWS, Spinnaker, Datadog, and incident.io; required skills include 2+ years of management experience, 5+ years of software development, experience with Elasticsearch, data pipelines, Kafka/SQS, Ruby or Java, and modern CI/CD tooling. The compensation range is $210,000-$316,000 base salary with potential bonuses/benefits; Zendesk emphasizes hybrid collaboration, equal opportunity employment, diversity and inclusion, and accommodations for applicants with disabilities, with AI screening may be used.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB SaaS business by hunting new opportunities, closing deals, and building broad trusted relationships, using AI-driven insights to accelerate revenue and improve customer experiences. You will drive top-line growth with AI-powered pipeline, nurture relationships with personalized outreach and automated workflows, lead complex sales cycles with AI-informed solutions, co-create AI transformation roadmaps with measurable KPIs, develop data-backed ROI/value cases, and collaborate with Solutions Engineers and cross-functional teams to design integrations and pursue cross-sell opportunities, while maintaining an accurately tracked Salesforce pipeline and forecasts. Qualifications include at least 2 years in B2B SaaS sales or solution engineering, experience managing relationships across organizational levels, strong technical aptitude for AI product architecture, proven prospecting and closing using AI-assisted methods, excellent organization and CRM forecasting, entrepreneurial and collaborative mindset, outstanding communication and negotiation, familiarity with Salesforce/Outreach/Clari, a BA/BS, and willingness to travel. The role describes you as a customer-centric innovator, a data-driven decision maker, a collaborative influencer, a continuous learner and mentor, and a strategic thinker with execution focus. The package includes US OTE of $134,000-$200,000 (60/40 base/commission), a hybrid work setup with some in-office requirements, and Zendesk’s commitment to fairness, diversity, inclusion, equal opportunity, plus AI screening and accommodation options for applicants.

1) The Solutions Consultant role at Zendesk covers all technical, solution, and competitive aspects of the sales cycle, acting as the bridge between Sales and prospects and owning the prime technical relationship with customers onsite and virtually. 2) Requirements include 3+ years of presales experience, knowledge of web/scripting technologies (HTML, CSS, JavaScript, JSON) and SaaS applications, the ability to map RFIs/RFPs to software solutions, strong communication/presentation/writing skills, experience scoping and executing customer pilots and POCs, a Bachelor’s degree, and willingness to travel 1-2 times per month. 3) Candidates should have knowledge of SaaS business applications and domain experience in Customer Service Software, ITSM, Data Warehousing, BI, Workforce Management, QA, Integration/middleware, AI/bots, plus understanding of AI’s impact on customer service (LLMs/ChatGPT) and strong problem solving and solution scoping abilities. 4) Desired skills include prior enterprise software consulting, industry domain expertise, CCaaS awareness, experience moderating design thinking sessions, and the ability to develop reference architectures to support client solutions. 5) The US OTE ranges from $178k-$266k (80/20 base/commission), with hybrid work requiring some in-office time, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening, and accommodations.