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Zendesk is hiring a proactive Senior Product Counsel to support its global AI products in a fully remote role if desired, reporting to the Director of Product, Privacy, and IP. The role provides strategic, risk-calibrated legal guidance to product leadership, shaping AI strategy, compliance with evolving global AI safety and privacy laws, and initiatives to build customer trust. Responsibilities include empowering sales and marketing, collaborating with commercial legal to accelerate deals, engaging regulators and industry groups, fostering internal AI adoption in the legal team, and translating complex requirements into actionable insights while mentoring junior colleagues. Requirements include 7+ years of legal experience with at least 3 in-house, a law license, and preferred experience advising AI/software product teams plus interest in using AI to optimize processes; strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA) and a collaborative, pragmatic, cross-functional mindset. Compensation includes a US base salary range of $259,000 to $389,000 with potential bonuses and benefits; the company supports hybrid/remote work, is an equal opportunity employer, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior Director, Strategic AI & Hyperscaler Partnerships to lead its global partner strategy at the forefront of Generative AI, working with the Director, AI Partnerships, the CTO, and product/engineering to shape Zendesk's AI roadmap. The role will build and manage executive-level relationships with tier-1 partners (OpenAI, Anthropic, Amazon Bedrock, Baseten, Eleven Labs) and accelerate emerging partnerships with Microsoft and Google, ensuring top-down alignment on multi-year product, technical, and commercial roadmaps. Success metrics include direct CEO access, multi-C-level relationships, MFN access for technology and GTM, access to partner talent, and high-impact co-marketing and joint product initiatives. Responsibilities cover executive relationship management, strategic alignment across senior leaders, enabling day-to-day execution, mentoring the AI Partnerships Director, and providing guardrails for engagements with ISVs and hyperscalers. The ideal candidate has 15+ years in AI alliances, a hybrid tech-business background with strong networks in major AI foundations, is based in the SF Bay Area, and commands a US base salary of $298k–$446k plus incentives, operating in a hybrid in-office model that supports inclusion and equal opportunity.

The Senior Product Marketing Manager at Zendesk will drive product marketing to ensure successful launch, adoption, and impact of platform capabilities for building and customizing on Zendesk, covering market and customer research, messaging and positioning, technical marketing, GTM enablement, and cross-functional collaboration with sales, marketing, and product. They will develop clear messaging and materials for customer interactions (pitch decks, use cases, personas), craft compelling storytelling and collateral for live and digital events, and create sales enablement assets drawn from customer conversations. They will become a subject matter expert, develop technical marketing for their product area to demonstrate Zendesk differentiation to IT audiences, and identify and develop customer stories through relationships with top customers for the storytelling program. They will implement product discovery initiatives to drive adoption, collaborate with Product, Marketing, Sales, Success, Analyst and Investor Relations to build strategic assets for campaigns, enablement, press releases, and analyst briefings, and autonomously drive multiple projects with strong execution and deadlines. The role focuses on owning PMM for Zendesk's AI platform capabilities (Agent Builder and Custom Agents) with a GTM plan and stakeholder collaboration, the US base salary ranges from $183,000 to $275,000 plus potential bonuses or incentives, and Zendesk is committed to equal opportunity, diversity, inclusion, and accommodations, including disclosure that AI or automated decision systems may be used in screening.

Zendesk is hiring a Sr. Workplace Events Specialist in San Francisco to design and execute inclusive employee events and connection programs, with roughly 75% focus on events and 25% on workplace operations, while serving as a planning partner for AMER and LATAM offices. The role requires a full-time onsite presence (5 days/week) and offers a pay range of $32.21-$48.56 per hour with potential bonuses and benefits. Key duties include end-to-end event planning for SF, managing local logistics and vendor relations, ensuring safety/compliance, and helping shape global event structures and playbooks to balance local flavor with global consistency. Candidates should have 4+ years in events or related fields, strong project management and communication skills, experience with vendor management and budgeting, and familiarity with Google Workspace and workplace platforms, along with knowledge of building systems; AI literacy is encouraged. Zendesk notes an AI-screening process, emphasizes diversity and inclusion, supports hybrid work, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk’s products and customer integrations, blending hands-on offensive and defensive security with product sense. Responsibilities include leading threat modeling for AI features and APIs, maintaining an attacker playbook, designing mitigation controls and secure defaults with platform/product/SDK teams, building anomaly detection and containment automation, and serving as a subject-matter expert for investigations and customer communications while engaging internal and external stakeholders. Required qualifications cover 10+ years in cybersecurity, software engineering, or ML security with hands-on experience; deep understanding of application/API security and modern auth; practical experience with LLMs/agents and prompt injection mitigation; a track record of cross-functional leadership and translating risk to product/legal terms; and SaaS customer-support platform experience. Preferred qualifications include incident response and forensics experience, prior roles in agent safety or ML security programs, privacy/compliance background, and advanced degrees or certifications (e.g., OSCP, CISSP). The compensation note states a US base salary range of $240,000–$360,000 with possible bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive culture and equal opportunity with accommodations, while AI screening of applicants may be used.

Zendesk is hiring a Senior Operations Manager to support the Product Development Operations team, focusing on strengthening operational rigor across product development, planning, execution, and ways of working, with Jira expertise and AI-first process improvements. You’ll partner with Product, Engineering, and Design to improve end-to-end delivery, establish mechanisms for prioritization and dependency management, and drive quarterly and annual planning and delivery tracking. Responsibilities include reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery health metrics, ensuring Jira-driven execution, aligning cross-functional stakeholders, and creating scalable documentation and playbooks. Basic qualifications include 7+ years in Product Development Operations in SaaS, experience with product lifecycles and cross-functional delivery, strong Jira skills, and excellent communication and problem-solving abilities; preferred qualifications include experience with scaled delivery, Jira Advanced Roadmaps, and AI/automation exposure. The role offers a US base salary range of $174,000–$262,000 (with potential bonus/benefits), a hybrid work model with part-time in-office presence, and Zendesk’s commitment to fairness and inclusion, noting that AI may be used to screen applicants and accommodations are available on request.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.