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The position is Staff Software Engineer, Full Stack Engineering – Data and Analytics at Zendesk, offering remote flexibility and primarily aligning with Pacific Standard Time, contributing to Zendesk’s AI-native analytics platform. The data and analytics core engineering team builds analytics capabilities on Zendesk customer data using memory graphs and focuses on trusted, explainable insights; the role involves embracing, extending, and maintaining the codebase with strong engineering practices. Responsibilities include backend development with Java/Maven/Spring, frontend work with TypeScript/React, building new platform capabilities, deploying to production for millions of Zendesk users, and collaborating closely with a focused team while shaping the roadmap with the Technical Lead and Product Manager. Requirements include 6+ years of full-stack experience (primarily Java), solid Maven/Spring expertise, the ability to extend an existing codebase, knowledge of data and ETL pipelines and Spark, distributed systems, Linux, and strong collaboration and communication skills. The tech stack comprises Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AWS AMIs, and AWS services such as Elasticache/Redis/DynamoDB; the US base salary range is $210,000–$316,000 with potential bonuses or benefits, and the role follows a hybrid in-office/remote schedule with a commitment to diversity and inclusion.

Zendesk is seeking a Senior Technical Program Manager in San Francisco (Hybrid) to own and drive cross-functional technical programs for Forethought AI Agents by Zendesk, delivering outcomes aligned with Level 2/3 OKRs and partnering with Product, Design, Engineering, CIO, Data, Legal, Finance and GTM teams. You’ll establish program cadence and governance, manage scope and critical path, mitigate risks, and ensure predictable, high-quality delivery through change management and stakeholder alignment. You’ll connect roadmaps across Product and Engineering and partner functions, drive delivery of scalable features and services that support Zendesk’s AI and CX priorities, and collaborate across EMEA, APAC, and AMER; you’ll also mentor others to raise execution standards. What you’ll bring includes a proven track record delivering technical programs in software, strong cross-functional collaboration, experience with AI/ML or platform initiatives, global multi-geo program experience, execution discipline, facilitation and data-informed decision making, and familiarity with Jira/Confluence/Agile. The US base salary range is $174,000–$262,000, with potential bonuses, benefits, or related incentives; Zendesk is an equal opportunity employer committed to diversity and inclusion, with AI screening and accommodations available as described.

Forethought, launched in 2018 and acquired by Zendesk in April 2026, offers enterprise AI agents for customer experience and powers billions of monthly interactions for brands like Upwork, Grammarly, Airtable, and Datadog. The company’s Product Design Team conducts user research and designs end-to-end AI-driven CS products that connect customers with live services and CS expertise quickly and accurately. The Senior Product Designer will lead various initiatives, collaborate cross-functionally, advocate Design Thinking, conduct research, and contribute to design systems and the product’s look and feel. Requirements include a bachelor’s or master’s in a design-related field, 6+ years of professional design experience, strong visual craft, and a proactive, ambiguity-tolerant mindset; US base salary ranges from $190k to $286k with potential bonuses or incentives, with final offers based on capabilities and location. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity hiring, and accommodations for applicants with disabilities, while noting AI may be used to screen applications.

Zendesk is hiring a Senior Operations Manager to support the Product Development Operations team, focusing on strengthening operational rigor across product development, planning, execution, and ways of working, with Jira expertise and AI-first process improvements. You’ll partner with Product, Engineering, and Design to improve end-to-end delivery, establish mechanisms for prioritization and dependency management, and drive quarterly and annual planning and delivery tracking. Responsibilities include reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery health metrics, ensuring Jira-driven execution, aligning cross-functional stakeholders, and creating scalable documentation and playbooks. Basic qualifications include 7+ years in Product Development Operations in SaaS, experience with product lifecycles and cross-functional delivery, strong Jira skills, and excellent communication and problem-solving abilities; preferred qualifications include experience with scaled delivery, Jira Advanced Roadmaps, and AI/automation exposure. The role offers a US base salary range of $174,000–$262,000 (with potential bonus/benefits), a hybrid work model with part-time in-office presence, and Zendesk’s commitment to fairness and inclusion, noting that AI may be used to screen applicants and accommodations are available on request.

Zendesk is hiring a Senior Backend Engineer to own the data layer powering its AI products, building and scaling integrations and analytics infrastructure to transform raw support data into automation recommendations that reduce costs and improve outcomes. You’ll design and maintain platform connectors (ETL), extend the Discover insights engine, build resilient data pipelines, optimize search indices for full-text and vector/hybrid search, address distributed systems challenges, and collaborate to turn analytics into reliable, explainable customer-facing metrics and recommendations. The role requires a strong backend ownership mindset, experience building data pipelines or integration platforms with observability, knowledge of search/analytics infrastructure for retrieval features, distributed job processing patterns, and cross-functional collaboration with product, data science, and design. Basic qualifications include 3+ years of backend experience (ideally in B2B SaaS), proficiency in Python and FastAPI, production experience with MongoDB, Elasticsearch/OpenSearch, Redis, and experience designing/distributing job processing with RQ or Celery. Preferred qualifications include ETL/orchestration tools (Dagster/Airflow), S3 storage patterns, familiarity with NLP/RAG systems, multi-tenant SaaS and webhook security, along with a base salary range of $174k-$260k in the US plus potential bonus and accommodations for hybrid work, diversity, and inclusion.

Zendesk is seeking a Senior Product Manager for Approvals & Automations to lead an approvals workflow engine with multi-step processes and integration of approvals steps with the AI Agents platform and the Zendesk MCP server for external AI actions. The role involves collaborating with engineering, design, marketing, and sales to deliver a robust, user-friendly workflow solution and to define the vision and roadmap for this product area. Responsibilities include acting as a subject matter expert, driving execution with engineering and cross-functional partners, advocating for a user-centric design, defining OKRs and success metrics, and scaling the service to thousands of rule executions with minimal impact on Zendesk infrastructure. Basic qualifications require a bachelor’s degree and at least 5 years of product management experience in customer-focused SaaS, full-stack product development, strong collaboration, systems thinking, a self-starter mindset, and excellent communication and data-driven decision-making; preferred is enterprise BPMN-based product experience. Compensation ranges from $182,000 to $274,000 base salary in the US with potential bonuses and benefits, a hybrid in-office/work-from-home schedule, and Zendesk’s commitment to diversity, inclusion, and accommodations, with AI potentially used for screening.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area-based team, drive revenue and strategic expansion across complex Enterprise accounts, and advance AI-driven CX and EX solutions. The role entails hiring and coaching a high-performing team, executing go-to-market strategies with AI-enabled, solution-based selling, and guiding multi-product sales cycles with senior executive engagement and upsell/cross-sell efforts. It requires conducting quarterly territory and account planning, leading weekly forecasts, reviewing top accounts quarterly, enforcing operational rigor, and maintaining deep knowledge of Zendesk’s AI/automation capabilities to present to executives and align with the roadmap. Qualifications include a BA/BS, 10+ years of software sales with 5+ years in Strategic Sales leadership, a track record of exceeding targets, expertise in complex enterprise cycles (MEDDPICC preferred), strong forecasting and negotiation skills, Bay Area relationships, and proficiency with Salesforce, Outreach, and Clari; the role offers a US OTE of $442k-$662k (base/commission 50/50) with a hybrid in-office/remote setup and travel. Zendesk is an equal opportunity employer committed to diversity, with AI screening and accommodations available on request, and a culture that emphasizes hybrid collaboration and inclusion.

Zendesk seeks a forward-thinking Hunter Commercial Account Executive to acquire new B2B SaaS customers, using AI-driven insights to accelerate growth and deliver measurable ROI. Responsibilities include driving new revenue by prospecting and closing accounts, leveraging AI/data tools to prioritize opportunities, leading the full sales cycle, building executive relationships, maintaining a high-velocity pipeline, collaborating with technical teams, and applying automation for AI-first outreach (travel required). Required qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven record of exceeding targets, ability to close complex executive-level cycles, strong VP/C-suite relationship skills, excellent communication and negotiation abilities, proficiency with AI and sales tools (Salesforce, Groove, Clari), and strong organizational skills. The role offers US OTE of $230k-$344k (base/commission 50/50), potential bonuses or incentives, and a hybrid work arrangement with part-time onsite at a local office (schedule determined by the manager) plus travel. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.