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Zendesk is seeking a Director of Product Management for Platform Security to lead security across the Zendesk Platform—including MCP Server, A2A flows, APIs, and agentic tools—by defining a practical security roadmap that integrates FAPI 2.0, mTLS, fine-grained OAuth scopes, PKI, Zero Trust, and ML-powered detection. The role involves close collaboration with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform teams to turn strategy into shipped features and measurable security outcomes. Key duties include owning the platform security strategy and roadmap, drafting technical PRDs for security primitives, leading ML/AI-driven detection and threat telemetry, defining AI Agent security boundaries with fine-grained scopes, launching enterprise-grade controls and monitoring, and driving adoption with stakeholders and customers while tracking KPIs. Required qualifications include 8+ years in product management with 4+ years in platform security or related fields, deep knowledge of security protocols and PKI, experience with Zero Trust and secure agent patterns, and a proven ability to ship ML-driven security capabilities and coordinate with security and business stakeholders. Compensation includes a US base range of $250k–$374k with potential bonuses, and Zendesk notes its commitment to equal opportunity, hybrid work, AI screening where appropriate, and accommodations for applicants with disabilities.

Zendesk is hiring a Machine Learning Engineer in the US to join its Enterprise ML team, focusing on scalable ML solutions and LLM/deep learning applications to improve customer experience and inform business decisions. In this role you will design, build, deploy, and monitor end-to-end ML systems, collaborate with data scientists, engineers, and business stakeholders, and drive adoption of MLOps practices while ensuring security, compliance, and measurable business impact. Qualifications include 3+ years in data science or ML, a BS in CS/Data Science (advanced degree preferred), deep expertise in statistical modeling, ML/DL/LLMs, strong Python (and possibly Java/Scala), and experience with data pipelines and deployment tools (dbt, Snowflake, AWS, Docker, Kubernetes, CI/CD). You should also have strong business acumen, the ability to translate complex analytical concepts into actionable insights, and excellent communication to diverse audiences, along with proven cross-functional collaboration and stakeholder engagement. The position offers a US base salary range of $206k–$308k (with potential bonuses and benefits), a hybrid work arrangement, and Zendesk's commitment to diversity, equity, and inclusion, including accommodations for applicants with disabilities and AI-based screening as permitted by law.

Zendesk is hiring a Design Operations Intern (also known as a Design Program Manager or Producer) for the Product Design team, with a specific focus on AI Enablement to help shift design workflows toward AI collaboration and faster delivery. Responsibilities include auditing and optimizing workflows, piloting AI capabilities, maintaining an internal AI tools inventory, creating AI in Design enablement content, coordinating the AI Champions program, and measuring adoption and impact on designer time and satisfaction. Zendesk emphasizes responsible AI, ensuring privacy, mitigating bias, and maintaining a human-in-the-loop approach in design work. Basic qualifications require current enrollment in a relevant degree program and a portfolio, plus authorization to work in the U.S.; preferred qualifications include familiarity with design thinking and product development, hands-on AI tool experience, strong organizational skills, curiosity, inclusive design interest, and knowledge of ethical AI frameworks. Compensation ranges from $31.25 to $61.00 per hour with potential bonuses and benefits; the role is hybrid with some in-office time, and Zendesk commits to equal opportunity employment and accessibility accommodations.

Zendesk is hiring a forward-thinking Hunter Commercial Account Executive to drive new B2B SaaS revenue by leveraging AI-driven insights and Zendesk’s AI-powered platform, with a focus on winning net-new commercial accounts and accelerating decision cycles. Responsibilities include proactive prospecting, opening new accounts, leading the full sales cycle from outreach to negotiation, building executive relationships, and maintaining a high-velocity pipeline while collaborating with technical and cross-functional teams. Candidates should have a BA/BS or equivalent, 3+ years of B2B SaaS sales success, a proven ability to close complex executive-level deals, strong VP/C-suite relationship skills, and proficiency with AI, analytics, and digital sales tools. The US annualized OTE ranges from $230,000 to $344,000 with a 50/50 base-to-commission mix, and the role operates in a hybrid model with some in-office time and potential bonuses or benefits. Zendesk emphasizes equal opportunity, global diversity and inclusion, notes the use of AI screening where appropriate, and provides information on accommodations and EEO rights.

The position is a quota-carrying AI Sales Specialist at Zendesk, responsible for growing adoption of the AI product suite in the EMC segment of the AMER region, working alongside Core Account Executives to prospect, demo, and close deals. Key duties include owning sales quotas, partnering with the core sales team to plan and execute strategies to generate revenue from both existing Zendesk accounts and new business. In customer engagement, the role builds relationships, uses a value-based selling approach to align the Zendesk AI portfolio with client goals, leads approved AI proof-of-concepts, and collaborates with the AI Success team to identify expansion and cross-sell opportunities, while supporting ARR optimization through commercial modeling. The role also acts as an AI solutions expert, owning enablement initiatives for the territory, ensuring product updates, sales plays, and market insights are communicated to Core AEs, and requiring deep knowledge of the AI Agent portfolio and AI technologies for contact centers. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), strong communication skills, willingness to travel, plus compensation details of US OTE $226,000–$340,000 with a 60/40 base/commission mix (potential bonuses), a hybrid in-office/remote schedule, and Zendesk’s commitment to equal opportunity and inclusion.

Zendesk, a leading customer experience platform, is seeking candidates for a pure hunting software sales role in America that involves engaging with prospect organizations of all sizes and complexities. You’ll work with sales, product, marketing, and other stakeholders to identify, qualify, and generate a high-value pipeline, creating personalized outbound messaging and researching targets to drive outbound calls across SMB, Commercial, and Enterprise accounts. Requirements include at least 2 years in a sales-related role with experience in SMB/Enterprise business development, a competitive, self-starter mindset, excellent communication, and proficiency with Salesforce, ZoomInfo, Outreach, 6sense; a Bachelor's degree is preferred. Compensation includes a US hourly OTE of $43.75-$65.87 with a 70/30 base/commission mix, and the role is hybrid with in-office days to be determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Zendesk Consultant to join the CX Accelerator Team, requiring hands-on Zendesk configuration in an agile, startup-like environment with 4-6 week client engagements and travel as needed. The role aims to revolutionize customer experiences through optimized Zendesk implementations, drawing on backgrounds such as Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager with a customer-centric approach. Responsibilities include client engagement and discovery, hands-on Zendesk design and integrations, end-to-end project management, training and enablement, continuous improvement, and on-site travel when required. Requirements feature extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, proven success in relevant roles, agile startup experience, and strong communication, relationship-building, problem-solving, and adaptability. Zendesk emphasizes a collaborative, growth-oriented culture with a hybrid work model, an US OTE of $226k-$338k, and commitments to equal opportunity and accessible accommodations, including AI screening as part of the process.

Zendesk is hiring a senior leader to own the AI Partner Strategy, sitting at the intersection of product, engineering, and business strategy to guide partnerships in Generative AI and the evolving LLM landscape. The role will build and manage deep technical and commercial relationships with leading AI platforms and technology partners, drive structured engagement models, and help Zendesk continuously adapt to rapid AI changes. Responsibilities include owning the AI partner strategy in alignment with product/engineering/CTO, managing partnerships with ISVs, developers, and hyperscalers, and building relationships with GenAI platforms like AWS, Google, OpenAI, and Anthropic to plan integrations and co-market value. The ideal candidate has 10+ years in product management/technical leadership or technology partnerships, demonstrated experience with GenAI vendors and ISVs, plus an engineering/technical degree (MBA is a bonus). This hybrid SF-based role offers a base salary range of $263k-$395k with potential bonuses and benefits, and Zendesk emphasizes diversity, inclusion, and reasonable accommodations.