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Zendesk is hiring an AI-savvy SMB Account Executive to grow the SMB base through cross-sell, up-sell, and new acquisitions, using AI-informed insights to accelerate revenue and deepen customer relationships. You will manage complex, consultative sales cycles, co-create AI transformation roadmaps with measurable KPIs, articulate data-backed ROI, and maintain a robust Salesforce pipeline with forecasts while collaborating with Solutions Engineers and cross-functional teams. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing using AI-assisted methods, excellent organizational skills, and a BA/BS with willingness to travel. The role supports a hybrid work model, emphasizes a customer-centric, inclusive culture, and commits to fairness, DEI, and accommodations for applicants; AI screening of applications may be used where appropriate and lawful. The US annualized OTE ranges from $111,000 to $167,000 with a 60/40 base/commission split, potential bonuses or incentives, and final offers based on location and experience, with travel and other benefits as applicable.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow enterprise customers by selling AI-driven CX and automation solutions and expanding Zendesk’s footprint in strategic accounts. You’ll drive revenue by acquiring new enterprise customers in the region, creating quarterly territory plans, expanding AI adoption, managing multi-month, value-focused deals, and building trusted executive relationships across cross-functional teams. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven record of enterprise deal success, ability to navigate long sales cycles and executive stakeholders, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel within the Bay Area. Compensation features an annualized OTE of $340,000–$510,000 with a 50/50 base/commission split, potential bonuses, and a hybrid work model with some in-office time. Zendesk highlights AI-powered CX, a commitment to diversity and inclusion, equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.

Zendesk is seeking a Vice President, Global Communications to lead internal and external communications, executive advisory, analyst relations, and public relations, shaping a global strategy that supports product narratives, AI-enabled positioning, and company growth. You will counsel the C-suite, prepare executives, manage internal comms for major initiatives, direct external reputation programs, lead crisis communications, and build a high-performing global team with agencies while ensuring cross-regional alignment. Requirements include 10+ years in communications with 5+ years leading global teams, a proven track record with media/PR, crisis leadership, strong storytelling, and experience in a fast-moving SaaS/tech environment, with AI-enabled messaging strongly preferred. Preferred qualifications include experience with high-growth SaaS or enterprise software, analyst relations, budget management, M&A communications, international experience, and AI literacy as a core expectation. Compensation includes a US base salary of $320k-$480k plus bonus and benefits, with Zendesk offering hybrid work, a commitment to diversity and inclusion, and policies on AI screening and accommodations.

Zendesk is hiring a proactive Senior Product Counsel to support its global AI products in a fully remote role if desired, reporting to the Director of Product, Privacy, and IP. The role provides strategic, risk-calibrated legal guidance to product leadership, shaping AI strategy, compliance with evolving global AI safety and privacy laws, and initiatives to build customer trust. Responsibilities include empowering sales and marketing, collaborating with commercial legal to accelerate deals, engaging regulators and industry groups, fostering internal AI adoption in the legal team, and translating complex requirements into actionable insights while mentoring junior colleagues. Requirements include 7+ years of legal experience with at least 3 in-house, a law license, and preferred experience advising AI/software product teams plus interest in using AI to optimize processes; strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA) and a collaborative, pragmatic, cross-functional mindset. Compensation includes a US base salary range of $259,000 to $389,000 with potential bonuses and benefits; the company supports hybrid/remote work, is an equal opportunity employer, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior Director, Strategic AI & Hyperscaler Partnerships to lead its global partner strategy at the forefront of Generative AI, working with the Director, AI Partnerships, the CTO, and product/engineering to shape Zendesk's AI roadmap. The role will build and manage executive-level relationships with tier-1 partners (OpenAI, Anthropic, Amazon Bedrock, Baseten, Eleven Labs) and accelerate emerging partnerships with Microsoft and Google, ensuring top-down alignment on multi-year product, technical, and commercial roadmaps. Success metrics include direct CEO access, multi-C-level relationships, MFN access for technology and GTM, access to partner talent, and high-impact co-marketing and joint product initiatives. Responsibilities cover executive relationship management, strategic alignment across senior leaders, enabling day-to-day execution, mentoring the AI Partnerships Director, and providing guardrails for engagements with ISVs and hyperscalers. The ideal candidate has 15+ years in AI alliances, a hybrid tech-business background with strong networks in major AI foundations, is based in the SF Bay Area, and commands a US base salary of $298k–$446k plus incentives, operating in a hybrid in-office model that supports inclusion and equal opportunity.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.