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Zendesk is seeking a Staff Software Engineer to enhance its team, focusing on designing scalable approval systems and workflows. The role involves collaborating with engineers to develop features that cater to customer customization and enterprise service solutions using technologies like Ruby on Rails and Golang. Candidates should have over seven years of software engineering experience, strong proficiency in various programming languages and frameworks, and technical leadership abilities. The position is hybrid, requiring presence in one of Zendesk's offices in San Francisco, Austin, or Madison while offering flexible remote work options. Zendesk promotes diversity and inclusion, and is committed to providing a fulfilling work environment with competitive compensation and benefits.

Zendesk is seeking a Staff Software Engineer to lead full-stack development for its Support Suite Engineering team, acting as the technical lead for a cross-functional group focused on backend and full-stack initiatives. The position is hybrid, requiring candidates to be near offices in San Francisco, Austin, or Madison. Key responsibilities include executing technical designs, building scalable systems and APIs, collaborating with Product Managers and Designers, and mentoring engineers. Candidates should have over seven years of experience in software engineering, proficiency with various programming languages, and strong collaboration skills. The compensation for this role ranges from $164,000 to $246,000 annually, with additional benefits and a commitment to fostering diversity and inclusion in the workplace.

Zendesk for Startups is dedicated to supporting startup growth through innovative customer experience solutions, having worked with over 160,000 customers worldwide. The company is looking for a Senior Startup Growth & Solutions Manager to oversee and enhance the Zendesk for Startups program, focusing on strategic program redesign and execution to benefit startups at various stages. The role requires cross-functional collaboration to create a scalable and impactful program, with a strong emphasis on data-driven initiatives and engagement strategies. Candidates should have significant experience in startup ecosystems, product marketing, and managing global programs, with a solid understanding of funding mechanisms for startups. The position offers a hybrid work environment and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

The job role is focused on demand generation efforts to support strategic business objectives in North America. The ideal candidate will excel in communication, collaboration, and the execution of multichannel marketing campaigns, blending strategic thinking with operational skills. Responsibilities include developing integrated campaigns, managing their lifecycle, utilizing technology for audience targeting, producing engaging content, and collaborating with various teams for execution. The candidate will also analyze campaign performance against KPIs and deliver detailed performance reports to stakeholders. Preferred qualifications include over five years in demand generation, strong analytical skills, project management expertise, and proficiency in relevant marketing tools.

Zendesk is seeking a Senior Manager of Product Design to lead the design vision for their Product-Led Growth initiative, which is essential for enhancing customer discovery and purchasing experiences. This high-visibility role involves overseeing a fast-paced design team and making decisive calls in ambiguous situations while maintaining high quality. The successful candidate will work closely with cross-functional leadership, build trust with senior partners, and present complex solutions to executives to drive alignment. Key responsibilities include owning the design strategy for the online customer journey, coaching designers, and recruiting top talent. Preferred qualifications include a strong portfolio showcasing leadership, experience with Product-Led Growth or funnel optimization, and exceptional storytelling and performance management skills.

Zendesk is looking for a visionary leader to become the Vice President of Platform (Product & Engineering) and guide the development of its Service Platform, focusing on customer-centric and AI-enhanced solutions. The role involves overseeing a talented team of software engineers and product managers in the Americas and Asia-Pacific, shaping platform strategy, and executing a roadmap that supports customer needs across their services. Key responsibilities include deepening customer relationships, leading AI transformation initiatives, and fostering partnerships for enhanced functionality. The ideal candidate should have over ten years of experience in software engineering and product management, familiarity with modern AI technologies, and a proven track record in managing high-performing teams. Additionally, the position offers a competitive salary ranging from $245,000 to $367,000, with hybrid work flexibility and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Machine Learning Engineer II to join their AI/ML Platform team in San Francisco (hybrid role) to enhance their GenAI infrastructure, specifically focusing on Large Language Model (LLM) applications. The role entails designing and improving core components such as LLM Proxy, evaluation frameworks, and orchestration systems for AI agents, requiring hands-on development experience in ML systems. Candidates should have 2-4 years of experience, familiarity with LLMs, Python proficiency, and exposure to cloud environments like AWS or GCP. The position offers opportunities for project ownership, professional development, and collaboration within a passionate team committed to improving customer experience. Additionally, the salary range for this role is $110,000 to $166,000, with eligibility for bonuses and benefits, alongside an inclusive work culture that values diversity.

Zendesk is seeking a Principal Product Manager to enhance its AI-powered employee service software. This role involves leading the development of functionalities that assist customers in designing and implementing processes within the platform, focusing on agent efficiency and process automation. The candidate will engage with customers, analyze data, and collaborate with teams to create a user-friendly product roadmap based on customer needs and market trends. Ideal candidates should have significant product management experience, strong prioritization skills, and a passion for developing exceptional user experiences. This position offers a hybrid work schedule, competitive salary, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Staff ML Engineer to lead the technical vision for its next generation of GenAI infrastructure and platforms, aiming to enhance customer experience for over 125,000 global brands. The role involves designing high-impact systems, mentoring engineers, and ensuring the effective delivery of AI-driven features across product teams. Key responsibilities include managing core systems related to Large Language Models (LLMs), establishing engineering standards, and coaching other engineers. Applicants should have over 10 years of experience in ML/AI engineering, with at least 3 years in leadership roles and expertise in designing complex distributed systems. Zendesk promotes a flexible hybrid work environment, valuing diversity and inclusiveness while offering competitive compensation packages that include the potential for bonuses and benefits.

Zendesk is seeking a Senior Product Designer for their Employee Services team to create intuitive and scalable experiences that enhance employee interactions and streamline workflows. The role entails designing solutions that simplify complexities, reduce friction, and clarify processes, with a strong emphasis on collaboration with product managers, engineers, and service operations teams. Ideal candidates should have over five years of experience in product design, particularly with enterprise SaaS platforms, and possess skills in interaction design, information architecture, and usability testing. The position offers a hybrid work model that combines on-site collaboration with remote flexibility, along with an annual salary ranging from $150,000 to $226,000. Zendesk is committed to fostering diversity and inclusion within the workplace and encourages applications from all qualified individuals.

Zendesk is seeking a Principal Product Manager to advance its AI analytics and reporting initiatives, emphasizing customer-centric service software. The role involves understanding customer needs, shaping the strategic direction of AI analytics, and collaborating with cross-functional teams to deliver impactful products. Candidates must have extensive experience in product management, analytical tools, and a strong ability to prioritize effectively while maintaining customer focus. The position offers a hybrid work environment with flexibility, requiring some in-office attendance. Additionally, Zendesk promotes workplace diversity and inclusion, ensuring equal opportunities for all applicants.

Zendesk is seeking a candidate for a role focused on leveraging Competitive Intelligence to enhance their service platform, which charges customers based on successful resolution of issues. This position combines aspects of product analysis, strategy, and marketing while requiring skills in research, data analysis, and operational support. Responsibilities include conducting research on competitors, providing training to sales teams, mentoring staff, and collaborating with cross-functional teams to integrate competitive insights into decision-making. Ideal candidates will have 5-7 years of experience in relevant fields, strong analytical abilities, and excellent presentation skills. The role is hybrid, facilitating both in-office teamwork and remote work flexibility, and Zendesk is committed to diversity and inclusion in its hiring process.

The AI-first SaaS company is seeking a strategic Director of HR Business Partnering to lead global HR strategies and enhance organizational effectiveness. Reporting to the VP of HR Business Partnering for Product Development and IT, the role requires extensive experience in HR business partnering, particularly in supporting engineering and design teams. Key responsibilities include driving talent acquisition, leadership development, organizational transformation, and performance optimization, while collaborating with global HR teams to ensure compliance and cohesive strategies. The ideal candidate will have at least 15 years of progressive HR experience, with demonstrated skills in organizational design and analytics to inform decisions. This role offers a hybrid work model, and the expected salary range is $178,000 to $268,000, with additional benefits and incentives.