The Ampin App
deep insights into the Atlassian community

Lucid Software is a leader in visual collaboration with awards like Forbes Cloud 100 and Fortune Best Workplace in Technology, and it supports a hybrid workplace culture grounded in teamwork, innovation, empowerment, initiative, ownership, and inclusion. As Director of Global Payments, you will lead strategic innovation and daily operations of Lucid's global payment ecosystem within a high-velocity Product-Led Growth model, owning the infrastructure and vendor relationships to support a large B2C user base and seamless B2B enterprise billing. Your mission is to shift payments from operational to performance-optimized by maximizing authorization rates, localizing payment methods, and reducing involuntary churn through data-driven strategies, while enabling a frictionless self-serve checkout for PLG and strong enterprise support. Key responsibilities include global payment optimization with localization, APM strategy, authorization-rate performance, churn mitigation, fraud and risk management, B2C and B2B excellence, vendor management, and strategic evolution toward advanced payment orchestration. Requirements include 7+ years in Global Payments/FinTech with at least 3 years in leadership, proven B2C and B2B payment experience, deep localization and APM expertise across multiple regions, PLG experience, technical strategy in payment orchestration, regulatory knowledge, scale experience in freemium-to-paid SaaS, and strong cross-stakeholder communication; the job posting is tagged #LI-DA1.

Lucid Software is a leader in visual collaboration and work acceleration, with awards such as Forbes Cloud 100 and Fortune’s Best Workplace in Technology, and a hybrid model that combines remote work with in-person collaboration at the Raleigh, NC office two days per week (Tuesday and Thursday). The role sits in the Business Systems team as the Salesforce–Marketo integration SME, ensuring clean, reliable lead processing and data flow from Marketo into Salesforce to support Marketing objectives. Responsibilities include maintaining the stability of the lead routing architecture between the two platforms, designing scalable routing and data-flow solutions, exploring new GTM tools, and partnering with Marketing Ops to translate requirements into integration work. The role requires end-to-end ownership, cross-functional collaboration, clear communication, and adherence to Lucid’s values, with an emphasis on building maintainable, compliant integrations and transparent project management. Requirements include 2–3 years of hands-on GTM-system experience (Marketo, HubSpot, MarketingCloud, etc.) and 1–2 years of Salesforce experience, a proven ability to manage end-to-end data flow between Marketing and Sales, strong communication and project-management skills, and preferred qualifications in SQL, cross-department coordination, and experience with connected apps such as Workato, Distribution Engine, Zendesk, and Sendoso.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative, ownership, and teamwork over ego, in a diverse, inclusive, hybrid workplace. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, with solutions used by over 100 million users worldwide including Google, GE, and NBC Universal, and partnerships with Google, Atlassian, and Microsoft. A Solutions Consultant is passionate about delivering a broad range of services and thought leadership to help customers leverage the Lucid Collaboration Suite to achieve goals like innovation, agility, or a product-led transformation, focusing on hybrid work, strategy, change enablement, and end-user skill development. Responsibilities include engaging with stakeholders globally to deliver customized engagements that are professional, timely, and profitable; guiding customers to maximize their investment; maintaining subject-matter expertise on Lucid products; and contributing to new and existing service offerings while promoting the Professional Services organization. Requirements include 2+ years in consultative service roles, a technical BS (MS preferred), strong executive-level engagement and presentation skills, proven ability to build relationships and drive outcomes, and the ability to manage multiple concurrent projects; the position is hybrid with Raleigh office presence two days per week (Tuesday and Thursday), with preferred qualifications in technical/R&D roles, experience with large SaaS rollouts, and global customer engagements, and change management or enterprise architecture, #LI-MK1.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and it upholds core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego in a respectful, inclusive, hybrid workplace. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, with Lucid solutions used by over 100 million users and customers like Google, GE, and NBC Universal, along with partnerships with Google, Atlassian, and Microsoft. The Customer Success Team plays a central role, with the Technical Account Manager, Cloud blending strategic partnership with deep cloud-technical expertise to drive adoption, expansion, and retention across Lucid’s cloud offerings and collaborating with other CSMs. Responsibilities include owning the cloud-related segment of portfolios, serving as the primary technical advisor on accounts, leading onboarding, architecture reviews, optimization, proactive account planning, cross-functional collaboration with Product/Engineering/PS, conducting executive cloud ROI reviews, identifying churn risks, and developing scalable cloud adoption playbooks. Requirements include a bachelor’s degree or equivalent, 5+ years in CS/TAM or similar, experience with cloud-based software, ability to translate complex technical concepts into business value, strong communication and organizational skills, and a hybrid work arrangement at the Raleigh office two days per week (Tuesday and Thursday); preferred qualifications include cloud certifications (AWS, Azure, or GCP), familiarity with enterprise architecture, SSO, APIs, and experience driving product adoption in enterprise SaaS, #LI-MK1.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to more than 100 million users worldwide, including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The company emphasizes innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, and supports a diverse, respectful, inclusive culture in a hybrid workplace. New Logo Account Executives will drive strategic business growth for new and current Lucidchart and Lucidspark customers across assigned territories, collaborating with Customer Success Managers to ensure renewals, expansion, and ongoing engagement. Responsibilities include developing expert knowledge of Lucid Suite, understanding the competitive landscape, pursuing outbound leads, generating and closing new pipeline across multiple segments, and managing accounts to create reliable forecasts and hit sales quotas. Requirements include 1-3 years of SaaS/tech sales experience with strong communication skills, a hybrid Raleigh, NC role with in-office presence two days per week (Tuesday and Thursday), and preferred qualifications such as a BA/BS, Salesforce and sales acceleration tool experience (Outreach, Groove, Zoominfo), plus the ability to guide clients to appropriate solutions while maintaining Salesforce hygiene.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative/ownership, and teamwork over ego. It values diversity and inclusion and operates as a hybrid workplace that supports remote or office-based work depending on role needs. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Tech, and PEOPLE’s Companies that Care, serving over 100 million users including customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. Expansion Account Executives are responsible for driving strategic growth with current Lucidchart and Lucidspark customers across territories, focusing on closing sales, renewals, expansion, and ongoing engagement, with duties including prospecting, relationship-building, forecasting, and demonstrating value while embracing teamwork over ego. The role requires 1–3 years of SaaS/tech sales experience with at least 1 year of closing, strong communication, and is hybrid in Raleigh, NC, two days per week (Tuesday and Thursday), with preferred qualifications such as Salesforce experience, software sales background, pipeline management, and a bachelor’s degree.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to more than 100 million users and Fortune 500 customers like Google, GE, and NBC Universal. The company emphasizes core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, while fostering a respectful, inclusive culture in a hybrid work environment. Lucid has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care. The New Logo Account Executive role drives strategic growth for new and existing Lucidchart, Lucidspark, and Lucidscale customers, qualifying prospects, creating business value, and collaborating with Customer Success Managers to secure renewals, expansions, and ongoing engagement. Requirements include 3 years of SaaS/tech sales, strong communication, a hybrid Raleigh, NC role with in-office days Tuesday and Thursday, and preferred qualifications such as a BA/BS, Salesforce and sales tools experience, plus the ability to guide clients to applicable solutions; #LI-DS1.

airfocus by Lucid Software, the world’s first modular product management and roadmapping platform, is growing rapidly and highlights recognition as a top-rated employer (Kununu TOP 5%, 4.8 rating, 96% recommendation on Glassdoor) with thousands of users including Ricoh, Good Year, and Wago. The role is hybrid, combining remote work from Germany or the Netherlands with in-person collaboration at the Raleigh office two days per week (Tuesday and Thursday). You’ll prospect outbound leads, qualify inbound leads, conduct needs assessment calls, schedule online product demonstrations, provide proactive follow-up, become an expert on airfocus features, and maintain accurate records. Requirements include strong problem-solving, a bias toward finding solutions, either previous sales experience or a strong interest in selling, ability to manage multiple projects and meet deadlines, outstanding written and verbal communication, and a track record of exceeding quarterly and annual targets; weekly team trainings and daily stand-ups are required. Preferred qualifications include being detail-oriented, independent, highly motivated, and a good team player in a fast-paced startup environment, along with a BA/BS degree, a competitive compensation package, a learning budget, flexible snacks and beverages, and opportunities for personal growth and development.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus to help teams turn ideas into reality. The company upholds core values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, and maintains a respectful, inclusive culture in a hybrid work environment. Lucid has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, serving over 100 million users including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Customer Operations team resolves technical issues, creates user education content, engages with the Lucid Community, handles billing inquiries, and collaborates cross-functionally to improve products using user data and metrics. The internship requires a 3.0+ GPA, strong ownership and communication, ability to work independently across teams, and preferred experience in troubleshooting, content creation, or basic data analytics; it is a hybrid, full-time summer internship based in Raleigh with in-person days on Tuesdays and Thursdays and potential extension (LI-MK1).

Lucid Software is a leader in visual collaboration with products like the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guiding innovation, empowerment, initiative, ownership, and teamwork in a diverse, inclusive, hybrid culture. The company has global recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, serving over 100 million users worldwide including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Billing Support Specialist role involves surfacing user issues, owning the billing relationship with customers, and resolving complex issues like cancellations, refunds, downgrades, duplicate charges, and declined payments, while collaborating cross-functionally to address bugs and user-impacting problems. Responsibilities also include investigating cancellation/refund requests, researching payment postings, communicating clearly with customers, understanding changing product offerings and account types, and managing technical issues and escalation workflows with Marketing, Growth, UX, and other teams. Requirements include 0-2 years of experience or a 3.0+ GPA, strong ownership and empathy, excellent written communication, the ability to work independently and across teams on multiple initiatives, and analytical problem-solving skills; the role is hybrid in Raleigh, with in-person work two days per week (Tuesday and Thursday), and preferred qualifications include client-facing experience and troubleshooting ability (with #LI-MK1).