Category:
Customer Success
Lucid Software is a leader in visual collaboration and work acceleration, celebrated for its innovative products and workplace culture, having received accolades such as being included in the Forbes Cloud 100 and recognized as a top workplace in technology. The company embraces a hybrid work model, offering flexibility for employees to work remotely or from their offices, emphasizing core values like teamwork, innovation, empowerment, and inclusivity. Lucid is currently seeking a talented customer success manager to enhance customer relationships, provide onboarding support, and promote product adoption across their modular product management platform, airfocus, which is experiencing significant growth globally. Ideal candidates should have 5-7 years of experience in customer success within a B2B software context, possess strong communication skills, and be proactive in managing a diverse portfolio of accounts. Additional qualifications include a collaborative mindset, adaptability, and the ability to work during US business hours, with preferred experience in product management.