The CSM team is part of Customer Experience and works with Enterprise customers to drive adoption, retention, and expansion of Miro’s platform.
The role is a strategic Global Customer Success Leader responsible for building and coaching the Americas and Japan/Apac teams, partnering with sales, services, and cross-functional leaders, developing executive relationships with large customers, and personally engaging with 10K+ employee accounts.
Responsibilities include coaching teams, improving customer lifetime value through higher product adoption, health scores, satisfaction, retention and expansion, and participating in revenue and health forecasting while delivering a best-in-class customer experience.
Requirements include 10+ years in strategic or enterprise CS or account management leadership with a track record of meeting targets, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring and enabling CSMs, strong cross-functional communication, and a solid understanding of AI, Enterprise SaaS, and collaboration technology.
Benefits and about Miro: global benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity, belonging, and an inclusive culture, and provides information about the company’s mission and life at Miro.
