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The Solutions Consultant at Zendesk is responsible for managing the technical, solution, and competitive aspects of the sales cycle, focusing on building relationships with prospects and showcasing the software's technical merits. This role requires 5-8 years of related experience, including at least 3 years in software pre-sales, along with strong interpersonal and communication skills. Candidates should have basic knowledge of web technologies and outstanding problem-solving abilities, as well as bilingual proficiency in Spanish and English. Desired skills include proficiency in Portuguese, consulting experience with enterprise software, and familiarity with topics related to customer service solutions. Zendesk is committed to diversity and inclusion in the workplace and offers accommodations for applicants with disabilities.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer experiences through innovative solutions. In this role, the specialist will engage with customers by responding to inbound inquiries via chat, email, and calls, aiming to create customer delight and manage high volumes of communication. Candidates should possess strong written communication skills, organizational abilities, and a genuine interest in Zendesk technology, with previous sales or customer-facing experience being a plus. The position requires working in the Mexico City area and includes a hybrid work model that combines in-office collaboration with remote flexibility. Zendesk values diversity and encourages applications from individuals of all backgrounds, emphasizing its commitment to inclusivity in the workplace.

Zendesk is seeking a motivated Digital Sales Representative to join their new team, focusing on enhancing customer experience through inbound sales for new and existing clients. Candidates should have a strong sales background, preferably in Software/SaaS, and will be responsible for responding to leads, resolving customer inquiries, and becoming product experts to assist in informed purchasing decisions. The role requires fluency in French and English, at least one year of sales experience, and the ability to thrive in a fast-paced environment while meeting specific performance metrics. The position entails a hybrid work model, demanding four days in-office presence, with training initially requiring visits to a Zendesk location. Zendesk emphasizes a commitment to diversity and inclusion in hiring practices and offers reasonable accommodations for applicants with disabilities.

The job of a Marketing Automation Specialist involves executing and optimizing automated workflows for email and in-product messaging campaigns, with a focus on enhancing customer engagement and retention. Key responsibilities include building and monitoring campaigns, managing marketing automation platforms, analyzing performance metrics, ensuring compliance with data regulations, and maintaining accurate segmentation lists. Ideal candidates should have at least two years of experience in marketing automation, familiarity with tools like Marketo or HubSpot, and possess strong analytical skills. Preferred qualifications include experience in A/B testing, multilingual campaign workflows, and understanding lifecycle marketing strategies. The position is hybrid and requires the candidate to be located in Mexico City or Mexico State, embodying Zendesk's commitment to inclusivity and flexible work environments.

The Solutions Consultant role at Zendesk involves managing all technical and competitive elements of the sales cycle, aiming to connect with various market segments and senior executives. Candidates should possess over three years of presales experience, familiarity with web technologies, and solid interpersonal and communication skills. Responsibilities include scoping and executing proofs of concept, understanding customer needs, and ensuring customer satisfaction through effective technical support. Zendesk promotes a collaborative and inclusive workplace, offering flexible work arrangements and prioritizing diversity. The position is based in Mexico City or Mexico State and includes some travel, with a focus on leveraging technology to enhance customer service.

Zendesk is looking for a customer-focused specialist to join their Digital Programs and Customer Success team. The role involves creating and delivering engaging digital content, such as webinars and video tutorials, to enhance customer adoption and satisfaction. Responsibilities include collaborating with program managers, hosting live sessions, and using feedback to improve content. Candidates should have over a year of experience in customer-facing roles, strong communication skills, and familiarity with digital content tools. This hybrid position requires being based in Mexico City or Mexico State, with part of the week spent in-office.

The Scaled Customer Success Associate Program at Zendesk offers recent graduates the chance to establish a foundation in customer success while developing technical skills related to Zendesk's solutions, including AI tools. Participants will undergo structured onboarding, engage in hands-on customer sessions, and collaborate with various teams to help customers realize the full potential of Zendesk's offerings. The program emphasizes mentorship, global collaboration, and the development of both technical and interpersonal skills. Ideal candidates should have a relevant degree, strong communication abilities, and a proactive mindset, along with a willingness to learn and adapt in a dynamic environment. Zendesk promotes a flexible hybrid work model and is committed to fostering diversity and inclusion within its workforce.

The job opening at Zendesk seeks a collaborative and motivated individual to join its Technology Alliances team, focusing on managing technology partnerships in the LATAM region. The ideal candidate should possess strong relationship-building skills, emotional intelligence, and a proven track record in partnership management, particularly in the SaaS industry. Responsibilities include identifying and managing regional tech partnerships, supporting fellow partner managers, and engaging with the developer ecosystem to foster growth. Candidates should have a minimum of six years of relevant experience and be comfortable navigating both technical and business aspects of partnerships. Zendesk offers a flexible hybrid work environment and is committed to diversity and inclusion in the workplace.

Zendesk is looking for a Global Campaign Marketing Manager to enhance demand campaigns focused on Employee Services, particularly targeting HR and IT buyer personas. The candidate should have a B2B SaaS marketing background and experience in developing content strategies and campaigns across different buyer journey stages. Key responsibilities include campaign development, cross-team collaboration, building global partnerships, and performance measurement and optimization. The role requires strong communication, organizational, and problem-solving skills, with a focus on creativity and data-driven analysis. This position operates primarily remotely, with some in-person collaboration required in Mexico City or Mexico State.

Zendesk’s Global Marketing Operations team is looking for a skilled CDP Contact Strategist to enhance their data management capabilities. The role involves creating and managing customer segments, audiences, and activation workflows, with a strong emphasis on CDP administration and ensuring reliable data integrations. Candidates should have a technical background in Adobe Real-Time CDP, intermediate SQL skills, and experience with data governance and integration. Key responsibilities include collaborating with marketing teams, enforcing data compliance, optimizing audience performance, and providing training to users. The position requires candidates to be located in Mexico City or the State of Mexico and offers a hybrid work model for collaboration and flexibility.

The job description details a managerial position within Zendesk's Global Scaled Customer Success organization, responsible for leading a team of Customer Success Managers (CSMs) to enhance customer experiences, adoption, and retention. The role involves mentoring early-career CSMs, ensuring team performance through strategic leadership, and fostering a positive working environment. Key responsibilities include collaborating with other departments, participating in leadership meetings, and driving continuous improvement within the team. Ideal candidates should have experience in customer-facing roles, strong analytical skills, and the ability to motivate and develop teams. The position is based in Mexico City and requires bilingual fluency in English and Spanish, with a hybrid work structure that combines onsite and remote work.

The job description outlines the role of a Managed Services Consultant at Zendesk, aimed at supporting enterprise customers by enhancing their experience with Zendesk products. The consultant will manage a portfolio of clients, prioritize tasks, give proactive recommendations, and maintain product expertise to ensure customer success and minimize churn. Responsibilities include managing customer requests, collaborating on service policies, and addressing escalations to foster customer loyalty. Candidates should possess a bachelor's degree, have over five years of relevant experience, and demonstrate strong communication and project management skills. Zendesk promotes a supportive workplace culture with a hybrid work model and a commitment to diversity, equity, and inclusion.

The Senior Marketing Operations Specialist at Zendesk will focus on optimizing the lead management process, particularly through Marketo platform administration and marketing automation. The role requires collaboration with various teams, such as Marketing Analytics and Sales Development, to implement advanced marketing solutions and enhance lead flow efficiency. Key responsibilities include designing marketing automation workflows, optimizing lead scoring, ensuring data hygiene, developing training for teams, and maintaining GDPR compliance in marketing processes. Candidates should have extensive experience with Marketo and Salesforce, strong analytical skills, and the ability to manage cross-functional projects. Zendesk emphasizes a supportive workplace culture, offering flexibility and commitment to diversity and inclusion in hiring practices.

The job description outlines the role of a Service Consultant at Zendesk, emphasizing the importance of the onboarding experience in shaping customer success and satisfaction. Service Consultants will work within the Professional Services team to clarify customer objectives, define project scope, and guide clients through the onboarding process of Zendesk products. Key responsibilities include leading customer implementations, owning solution design, and providing quality assurance for AI agent solutions. The position requires a minimum of two years of experience in customer experience automation, strong project management skills, and a solid understanding of CRM systems and technical architecture. Zendesk promotes a flexible and inclusive work environment, with hybrid working arrangements, while placing a strong emphasis on diversity and employee well-being.

Zendesk is seeking a Senior Program Manager for its CIO - Program Management Office to lead cross-functional programs that significantly impact the business. The role demands a strategic individual adept at both stakeholder engagement and hands-on management of complex IT initiatives, particularly within SaaS platforms and customer experience. Key responsibilities include overseeing project delivery, building strong stakeholder relationships, and clearly communicating program status and risks to leadership. Candidates should possess over eight years of experience with technical programs, along with excellent collaboration, planning, and communication skills, ideally supported by Agile methodologies and tools like JIRA and Confluence. The work environment promotes a collaborative culture with a flexible hybrid work model, emphasizing diversity, inclusion, and a strong work-life balance.

Zendesk is looking for a dedicated SMB Account Executive to drive growth in their B2B SaaS sales sector. The role involves acquiring new customers, managing existing relationships, and optimizing revenue through cross-selling products and services. Candidates should have at least two years of relevant sales experience, strong communication skills, and a proven record of exceeding sales targets. Zendesk promotes a supportive work culture, offering flexibility with a hybrid work model and prioritizing diversity and inclusion within their teams. The position requires the candidate to be based in Mexico City or Mexico State and to work partly in-office as determined by the hiring manager.

Zendesk is seeking an Accounting Revenue Lead who thrives on complexity and financial accuracy, passionate about detailing transaction connections and processes. The role involves managing monthly accounts receivable reserve calculations, ensuring compliance with accounting standards, and conducting financial analysis. Ideal candidates will have strong attention to detail, problem-solving skills, and the ability to create insightful reports while functioning well in a dynamic environment. Preferred qualifications include a CPA or similar certification, a bachelor’s degree in Accounting or Finance, and 5 to 7 years of relevant experience, ideally with NetSuite accounting software. Zendesk promotes a flexible hybrid working environment in Mexico City and is committed to diversity and inclusion, ensuring a supportive workplace for all employees.

Zendesk is hiring a Senior Creative Producer to manage and optimize creative processes that align with marketing objectives while enhancing efficiency and innovation. The candidate will serve as a key contact for creative workflows, support production operations for photoshoots and videoshoots, and facilitate collaboration among marketing teams and stakeholders. To qualify, applicants should have over five years of brand or marketing experience, strong leadership skills, and a robust background in production and project management. The position requires the candidate to be based in Mexico City or the Estado de Mexico, following a hybrid work model that allows for both in-office and remote work. Zendesk promotes a diverse and inclusive workplace, offering competitive pay and a supportive work-life balance.