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Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) along with airfocus to help teams turn ideas into reality. The company emphasizes core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering an inclusive, respectful culture. Lucid operates as a hybrid workplace with flexible remote and office options, and it has earned recognitions like Forbes Cloud 100 and Fortune Best Workplaces in Technology; its solutions are used by more than 100 million users worldwide, including Fortune 500 clients such as Google, GE, and NBCUniversal, with partners like Google, Atlassian, and Microsoft. The Implementation Services team focuses on best-in-class onboarding, aligning customer objectives, leading engagements, enabling change management, and driving user adoption through training. Requirements include a bachelor’s degree and 3-5 years in implementation or SaaS training roles, strong project-management and stakeholder-relations skills, excellent communication, and a willingness to work a North America overlap schedule (6:00 am–2:00 pm AEDT) as a hybrid role in Melbourne (in-office Tuesdays and Thursdays); preferred qualifications include SaaS/enterprise experience, empathy, and a proven ability to drive complex projects.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego. The company supports a diverse, inclusive culture and is a hybrid workplace that enables remote or office-based work to balance life and work needs, while earning recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care; its solutions are used by more than 100 million users worldwide, including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Implementation Services team is essential to Lucid's customer success, providing onboarding, understanding customer objectives, aligning stakeholders, leading engagements on time and budget, and delivering change management, training, and customized solutions. The role requires a bachelor’s degree, 3-5 years in implementation consulting or SaaS training, strong project management and communication skills, stakeholder relationship abilities, and a willingness to work a modified schedule (6:00 am–2:00 pm AEDT) with hybrid Melbourne office attendance two days weekly (Tue and Thu). Preferred qualifications include prior SaaS/enterprise experience, empathy, ability to thrive in fast-paced environments, and a proven track record of driving complex projects to completion.