The role is for a Digital Inside Sales representative at Zendesk, seeking a motivated, high-energy self-starter who will be at the forefront of the customer experience, thrive in a fast-paced environment, become a product expert, and guide customers through a seamless buying journey.
Key responsibilities include handling a high volume of inbound leads and inquiries via phone, chat, email, and video; conducting discovery calls and product demos to demonstrate ROI; acting as the voice of the customer to convert prospects; and collaborating with the team to meet revenue targets while upholding SLA standards.
Basic qualifications require 2+ years of professional sales experience with a proven track record, excellent written and verbal English communication, the ability to multitask in a high-volume, fast-paced setting, and a hybrid work setup with in-office presence 3 days per week after training (schedule determined by the hiring manager).
Preferred qualifications include SaaS or tech industry experience, a passion for Zendesk technology with the ability to quickly master new tools and processes, and a blend of strategic thinking with day-to-day execution.
Zendesk emphasizes a hybrid, inclusive work model, notes that AI may be used to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities.
