The Ampin App
deep insights into the Atlassian community

The Team Lead, Total Rewards (APAC) role at Zendesk in Manila leads a Tier 1/2 team within the People and Places function to drive employee service excellence across the APAC region, linking global benefits, payroll, and rewards strategy with regional execution through root-cause analysis and escalation management. Responsibilities include overseeing daily workflow and Zendesk ticket queues to meet SLAs, supervising and coaching team members with regular 1:1s and quality audits, and ensuring data integrity across Workday with four-eyes validation on Total Rewards and payroll entries. The role owns regional service quality by conducting technical RCAs on negative CSAT scores, serving as the primary operational contact for complex payroll, leave, benefits, and off-boarding queries requiring local validation, and governing the Knowledge Base to improve self-service. It also involves partnering with regional and global project managers to lead system migrations, process standardizations, and policy rollouts per SOPs, and identifying operational friction points using AI-driven tools to streamline workflows. Basic qualifications include a bachelor’s degree and 4+ years in HR Shared Services/Global Benefits/Payroll plus 2+ years in a supervisory role, with deep Philippine HR compliance knowledge; preferred qualifications include Workday experience, regional APAC Total Rewards/payroll exposure, Zendesk proficiency, and cross-functional migration experience, while Zendesk emphasizes hybrid work, AI screening, diversity and inclusion, and accommodations.

Atlassian supports flexible work arrangements and virtual onboarding as a distributed-first company; this role is based in Manila and primarily supports US time zones. It is an Inside Sales Representative role for AI & Digital Natives, focused on building pipeline and closing smaller, fast-moving opportunities in a high-velocity motion. The AI & Digital Natives team targets AI-native and digital-native startups early, emphasizing outbound discipline, credibility with technical buyers, and a builder mindset in a greenfield market. Responsibilities include creating pipeline through tailored outreach to net-new or small-footprint accounts, qualifying interest, advancing early-stage discussions, and owning smaller deals end-to-end with fast cycles. The role involves speaking credibly about modern AI and developer workflows, collaborating with AMER teammates from Manila, and operating in an evolving GTM stack that blends product signals, AI-driven workflows, and human selling.

Atlassian supports flexible, distributed work, with interviews and onboarding conducted virtually, and this role based in Manila but primarily supporting US time zones. The Inside Sales Representative for AI & Digital Natives aims to build pipeline and close smaller, fast-moving opportunities in a high-velocity motion. The AI & Digital Natives team targets the next generation of AI-native and digital-native companies early, using outbound discipline, a greenfield approach, and a mix of product-led growth, sales engagement, and signal-based selling. Responsibilities include creating pipeline for top AI & DN accounts through tailored outreach informed by funding, hiring trends, product usage, and ecosystem context; prospecting often net-new or small-footprint customers, qualifying early, and converting to pipeline; owning smaller deals end-to-end and speaking credibly about modern AI and developer workflows. The role requires working US time zones from Manila, collaborating with AMER teammates, maintaining pipeline hygiene and accurate activity tracking in a high-volume environment, and operating at the forefront of AI GTM with an evolving stack of tools and processes.

Zendesk is looking for a motivated Digital Inside Sales Representative to join its team, acting as a product expert and the “voice of the customer” to guide both new and existing customers through a seamless buying journey in a high-velocity environment. The role focuses on articulating Zendesk’s value to informed buyers and driving conversions through lead management, consultative discovery calls, and product demonstrations that illustrate ROI, while maintaining strong SLAs. Key responsibilities include handling a high volume of inbound leads via phone, chat, email, and virtual meetings; advocating for customers; meeting weekly activity, pipeline, and revenue goals; and collaborating with the team to hit revenue targets and improve playbooks. Basic qualifications include 2+ years of professional sales experience with a proven track record, excellent written and verbal English, the ability to multitask in a fast-paced environment, and a hybrid requirement of in-office work 3 days per week after training; preferred qualifications include SaaS/tech experience, enthusiasm for Zendesk technology, and a blend of strategic thinking and day-to-day execution. Zendesk emphasizes inclusivity, a flexible hybrid work arrangement, and states that AI screening may be used, as it remains an equal opportunity employer committed to diversity with accommodations available for applicants with disabilities.

Zendesk is evolving into an AI-first organization and seeks a Global Service Desk Manager to oversee Tier 1/2 IT support, bridging technical excellence with a human-centered employee experience and data-driven decision-making. The ideal candidate is a growth-minded, tech-savvy leader with a critical-thinking mindset who sees failures as opportunities for systemic optimization and is curious about emerging AI. Key duties include managing daily global Tier 1/2 operations, coordinating escalation paths to maximize First Contact Resolution, analyzing OKRs/KPIs to drive process improvements, partnering to automate manual workflows, developing global SOPs, mentoring a diverse team, and aligning schedules across AMER, APAC, and EMEA. Basic qualifications require a Bachelor's in IT/CS or related field (or equivalent), 5+ years in IT service desk, 3+ years in a supervisory role in a global setting, experience with follow-the-sun T1/T2 support, and familiarity with Slack, Okta, Google Workspace, Networking, macOS, and Zoom; preferred qualifications include Zendesk experience and proven AI/automation implementations. Zendesk emphasizes a hybrid, inclusive culture, commitment to diversity and equal opportunity, transparency about AI screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Sales Operations Analyst who will drive the global shift to intelligent automation, designing data-driven workflows and AI-powered solutions while partnering with Sales, Marketing, Product, and IT, with a focus on APAC. The role involves leading sales system initiatives and Salesforce-integrated automations, maintaining integrations across the GTM tech stack, activating data via SQL/BI dashboards, and collaborating with global teams to ensure tool adoption. Requirements include 3–5 years in Sales/Revenue Ops or similar, strong communication skills, Salesforce experience (certification a plus), familiarity with Zendesk or other CS software, change management experience, and hands-on API-based integration using iPaaS like Workato or Zapier. The ideal candidate is action-oriented, globally collaborative, solution-minded, adaptable, and proficient at translating business needs into technical solutions, with an understanding of privacy and data governance. The role offers a hybrid work arrangement, a commitment to diversity and inclusion, and notes on AI screening and accommodations for applicants with disabilities.

Zendesk is seeking an APAC HR Operations expert who acts as a consultative partner with mastery of APAC benefits and statutory requirements, and who can leverage Workday and Zendesk in a high-growth environment. The role’s responsibilities include being the primary responder for APAC payroll/benefits/compensation inquiries, administering regional benefit programs (CPF, Superannuation, SSS/Pag-IBIG) while ensuring compliance with tax years and labor laws, maintaining data integrity in Workday, and driving process harmonization and mandatory government filings across APAC. It requires operational discipline, critical thinking to identify systemic solutions beyond quick fixes, and adaptability to regional needs with openness to AI and automation tools; basic qualifications include 2+ years in HR Shared Services, experience supporting 2-3 APAC markets in payroll and benefits, managing statutory requirements, and strong English skills. Preferred qualifications include hands-on Workday (Payroll & Benefits) and Zendesk experience, ability to localize Global People policies for regional jurisdictions, and the capability to manage high-volume ticket queues with consistent quality. The job offers a hybrid work model with on-site requirements, Zendesk’s commitment to diversity and inclusion, and information about AI screening and accommodations for applicants with disabilities.

Zendesk is expanding its Manila-based People Services team to deliver world-class AMER/LATAM support, seeking a Total Rewards expert who can navigate U.S. Open Enrollment and LATAM statutory benefits in an AI-first, high-growth environment. The ideal candidate is a disciplined HR professional with a "double-check" mindset, deep knowledge of AMER/LATAM payroll and benefits, and the ability to proactively harmonize processes in a fast-paced Shared Services setting. You’ll empathetically support employees on pay, 401k, and medical enrollments; administer U.S. health plans (HSA/FSA) and LATAM statutory requirements; perform Workday data audits; maintain audit-ready documentation for regulators (e.g., SOC1); and contribute to policy localization and knowledge-base improvements. Basic qualifications include 2+ years in an HR Shared Services environment, experience supporting US/Canada/LATAM payroll or benefits, and the ability to work a permanent night shift; preferred qualifications include hands-on Workday and Zendesk experience, U.S. Open Enrollment or LATAM bonus administration, and the ability to manage high-volume ticket queues with consistent quality. The role is hybrid with in-office days and remote flexibility, and Zendesk emphasizes diversity, inclusion, AI screening where applicable, and accommodations; applicants are invited to apply.