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Zendesk is seeking an experienced Senior Director to lead its Technical Support organization after the AI tier, setting strategy, building a strong leadership team, and ensuring reliable, high-quality technical resolutions at scale. The role will drive the evolution of human support agents into a proactive, AI-aligned workforce and lead cultural and operational change across the company. Responsibilities include defining the operating model, managing through managers and directors, balancing AI-driven automation with human expertise, establishing performance metrics, partnering with Sales/Customer Success/Product/Engineering/Finance, capacity planning, and driving continuous improvement. The candidate profile requires 15+ years of leadership in technical or customer support within high-growth SaaS or enterprise tech, a proven track record of scaling global organizations, strong cross-functional collaboration and commercial acumen, and experience integrating AI/automation. The compensation is a US base range of $174,000–$260,000 with possible bonus or incentives, and Zendesk emphasizes hybrid work, equal opportunity, inclusion, and accommodations for applicants with disabilities.

Zendesk is offering a nine-week, full-time summer internship in Global Revenue Operations (RevOps) with a hybrid, largely onsite schedule in Madison, WI, starting in early June and requiring about 40 hours per week, plus a dedicated mentor. The role emphasizes internal process improvements and AI-driven optimizations to enhance product monetization, pricing strategies, operational efficiency, and auditability across transactions, with substantial on-site collaboration to foster growth. Key responsibilities include implementing RevOps process improvements and automation (including AI-driven), integrating legacy customers from mergers and acquisitions, performing UAT in commerce-to-cash systems, documenting workflows, conducting data extracts, and learning systems like Stripe, Zuora, Salesforce, CPQ, and Zendesk Support. Requirements are active enrollment in a relevant degree program, strong G-Suite/Zoom skills, preferred familiarity with Salesforce/Zuora, US work authorization, and preferably residing in or near Madison, WI; compensation ranges from $26.44 to $39.90 per hour, with potential bonus/benefits, and a hybrid schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI screening, and offers accommodations for applicants with disabilities.

This is a ten-week, full-time Financial Analysis & Strategy Intern role at Zendesk, running from June 7, 2027 to August 6, 2027, designed to inform and guide C-level decisions through forecasting and analysis. Key responsibilities include analyzing financial results, building and maintaining financial models, managing budgets, implementing process improvements, and delivering high-precision forecasts and P&L reporting to support cross-functional alignment and executive decision-making. Requirements include currently pursuing a bachelor’s degree with planned Spring 2028 graduation in Finance/Accounting/Economics/Business or a technical field, experience with modeling and data, strong Excel/GSuite skills, familiarity with ChatGPT and other LLM tools, and a positive, AI-forward, team-oriented mindset with strong problem-solving abilities. Compensation is an hourly base rate ranging from $31.25 to $61.00 in the US, with potential bonuses or benefits, and a hybrid work arrangement with some in-office days as determined by the hiring manager. Zendesk emphasizes diversity, inclusion, and accessibility, notes that AI screening may be used in applications, and offers accommodations on request.