The Ampin App
deep insights into the Atlassian community

Zendesk is seeking a support expert to provide top-notch customer support for its Premier customers, requiring a strong understanding of customer needs and technical solutions. The role involves taking ownership of customer issues, providing guidance on product use, and effectively communicating with both customers and internal teams. Candidates should have at least two years of experience as a Zendesk Administrator, knowledge of enterprise software, and technical skills in areas such as HTML, JavaScript, and APIs. The position offers a hybrid working model, requiring some in-office attendance, and comes with an annual salary range of $76,000 to $114,000, along with potential bonuses and benefits. Zendesk is committed to workplace diversity and inclusivity, emphasizing equal opportunity for all applicants.

Zendesk is seeking an Enterprise Data Architect SME for their Enterprise & Solution Architecture team, aiming to build comprehensive digital data systems and platforms. The role involves providing strategic direction for data architecture, collaborating with various teams to implement effective data movement and transformation models, and ensuring accurate data delivery. Key responsibilities include contributing to multi-cloud architecture, leading master data management solutions, producing technical design artifacts, and utilizing various data tools for data processing. Candidates should have extensive experience in data architecture, MDM principles, ETL patterns, and data governance frameworks, with a preference for those familiar with enterprise data management and modern data practices. The role offers a hybrid work experience, blending remote flexibility with in-office collaboration, and includes a competitive salary range plus potential bonuses and benefits.