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Zendesk is seeking a Director of Process Innovation and AI Strategy for the Finance organization to lead a high-impact transformation across the CFO functions, optimizing end-to-end processes, scaling automation (including AI), and improving service quality and controls, while owning strategy, roadmap, and delivery and partnering with SMEs, shared services, IT, and cross-functional leaders under the Executive Steering Committee. The role is a career-defining opportunity to foster ideation, AI exploration, and real transformation across the CFO, building an AI-enabled culture and collaborating with IT, Engineering, and Business Transformation on architecture, integrations, and scalable delivery, while developing “skills of the future” in Finance. Key responsibilities include designing and delivering an enterprise finance optimization and automation strategy with multi-year roadmaps aligned to priorities and KPIs, reporting progress to the Executive Steering Committee, and producing executive-ready dashboards; driving end-to-end process optimization to simplify processes, reduce handoffs, and standardize policies; and leading an AI/automation portfolio (RPA, iPaaS, AI/LLM) with governance and scalable, high-ROI use cases. Requirements include 12+ years in Finance transformation within SaaS/tech and 3+ years leading cross-functional initiatives at Director level, deep O2C/P2P/R2R/FP&A expertise in global/shared services, hands-on process mapping and operating model design, familiarity with ERP/CRM/CX/HCM, iPaaS, RPA, analytics tools, knowledge of AI/LLM tools, Lean/Six Sigma Black Belt preferred, and strong change management and SOX/audit readiness. Compensation ranges US base 178k-266k with potential bonus and benefits; hybrid work arrangement; Zendesk emphasizes flexible in-office and remote work and a commitment to diversity, equity, and inclusion; AI may be used in screening and accommodations are available for applicants with disabilities.

Zendesk is hiring a G&A Manager, Financial Analysis & Strategy, who will report to the Director of G&A Finance & Strategy and act as the financial conduit between the Office of the COO, Transformation Team, and Corporate Finance to drive high-impact organizational initiatives. Responsibilities include partnering with Strategy, Planning & Transformation to deliver financial insights for transformation initiatives, building models for scenario planning and business cases, leading G&A consolidation with Corporate Finance, tracking Office of the CEO/Office of Transformation expenses, coordinating Finance Shared Services partnerships, enabling Finance AI initiatives, and presenting financial updates to executives while leading month-end close and budgeting for G&A/transformation programs. Basic qualifications require a bachelor’s in Finance/Accounting/Business, 5+ years in financial analysis (preferably G&A or transformation), advanced modeling skills (Excel/Sheets), and excellent communication with cross-functional collaboration. Preferred qualifications include an MBA or advanced degree, experience in organizational transformation, G&A, or corporate consolidation, leadership or mentoring experience, the ability to navigate ambiguity, and a proven track record of driving initiatives and managing executive-level budgets. The role offers a US base salary range of $118k-$176k with potential bonus/benefits, a hybrid work arrangement requiring some in-office presence, and Zendesk’s commitment to diversity, inclusion, and accommodations, with AI screening noted in the hiring process.

Zendesk is hiring a Revenue Operations Business Operations Manager in Madison, WI to own quoting and billing processes and optimize the overall Quote-to-Cash framework. The role oversees daily operations of quoting and billing systems, leads initiatives to improve these processes, uses project management to update on internal projects and roadmaps, and serves as the primary liaison to the global Revenue Operations team while-building relationships with Sales Ops, IT, Product Led Growth, and Product Development. Required qualifications include 5+ years in financial systems with a commerce-to-cash focus, a bachelor’s degree, strong data querying/reporting skills, cross-functional collaboration, and experience with system implementations and UAT; Salesforce, CPQ, and Zuora experience are a plus. The US base salary range is $116,000-$174,000 with potential bonuses or incentives, and the role follows a hybrid model requiring some in-office presence. Zendesk emphasizes inclusion and equal opportunity, notes that AI screening may be used in hiring, and offers accommodations for applicants with disabilities within a flexible, globally dispersed work environment.

The Finance & Strategy team acts as trusted advisors guiding critical C-level decisions through insightful analyses and partnerships to support scaling the Product Roadmap and the company’s mission. The Senior Finance Manager will influence business decisions by building high-precision forecasts and complex financial models, partnering with Product & Engineering leaders to translate insights into actionable recommendations. Responsibilities include serving as the lead partner to Product Development, creating financial models for product launches (TAM/SAM/SOM, ARR targets, COGS, opEx), performing ongoing/ad hoc analyses, delivering KPI reporting, driving process improvements, and owning the budgeting and period-end close with the Controller’s group. Requirements include 10+ years of relevant experience, advanced modeling skills (Excel/Google), strong analytics and communication, leadership potential, proficiency with planning tools (Adaptive, Hyperion) and planning systems, and the ability to manage ambiguity and multiple priorities. The role offers a US base salary range of $147k-$221k with potential bonus/benefits, a hybrid work model requiring in-office presence part of the week, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening disclosure, and accommodations for applicants with disabilities.