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Zendesk is hiring a Senior Data Analyst for the Foundation Insights team to turn raw engineering, product, and operational data into trusted metrics, self-service dashboards, and analyses that drive data-driven decision-making across global engineering and product teams, owning analytics end-to-end from SQL/dbt models to stakeholder dashboards and documentation, across a modern data stack including Snowflake, dbt, Airflow, GitHub, and AI platforms. The role is hybrid and based in Madison, WI or Austin, TX, requiring at least two in-office days per week. Responsibilities include developing SQL queries and dbt models, building dashboards that display engineering productivity, AI adoption, reliability, and cost metrics; standardizing metrics and semantics (funnel stages, DORA definitions), measuring platform adoption and ROI, and conducting root-cause analyses with clear documentation and enablement materials. Qualifications include 3+ years in analytics, strong SQL and dbt experience, BI/dashboard tools, experience with a cloud data warehouse, and proven cross-functional communication; preferred qualifications include Python, open source BI experience, familiarity with software engineering practices, large datasets, AI tooling, and knowledge of engineering productivity metrics. Compensation ranges $151,000-$227,000 base in the US with potential bonuses/benefits, and Zendesk commits to equal opportunity and accommodations, noting AI screening in the application process.

Zendesk is seeking a Revenue Operations Analyst to support the sales-to-cash lifecycle and streamline professional services billing, requiring a self-starter with strategic leadership in a dynamic environment. Key responsibilities include ensuring timely and accurate billing for professional and managed services, assisting in transitioning billing processes to the Americas, advising sales during the deal flow to ensure compliance with finance audit reviews and revenue recognition policies, enabling best practices for non-standard and strategic deals, and guiding on nonstandard deal structures and pricing. Additional duties cover onboarding new sales hires on systems and processes, providing ticketing support for Sales, Billing, and Provisioning, ensuring billing and invoicing reflect contract terms, driving proactive cross-functional communication, ensuring SOX-compliant monthly/quarterly closes, and supporting ad-hoc process improvement projects. Qualifications include a bachelor’s in Business or Finance, 2+ years supporting cross-functional teams, flexibility for end-of-month/quarter demands, strong communication skills, SaaS/subscription billing experience, and familiarity with G-Suite, Salesforce (SFDC) and CPQ, with Zuora as a plus; the US base salary ranges from $66,000 to $100,000, plus potential bonus or incentives, depending on experience and location. Zendesk emphasizes a hybrid, inclusive workplace with global offices, notes that AI screening may be used in hiring, and affirms its commitment to equal opportunity, diversity, inclusion, and accommodations for applicants with disabilities.

The position is Manager of Strategic Sourcing, Software and Engineering at Zendesk, a hybrid role located in Austin, TX; Madison, WI; or San Francisco, CA, tasked with guiding sourcing strategy and execution for software and engineering categories. The role sits within Zendesk's Global Strategic Sourcing team, which aims to maximize value and minimize risk through vendor relationships and ensuring the organization has the goods and services needed for success, covering category assessment, due diligence, RFx, contract negotiations, and vendor management. Key responsibilities include providing strategic guidance to senior leadership, developing forecasts for usage, licenses, and capacity for major contracts (e.g., AWS, Google, MongoDB, Snowflake), leading AI/LLM sourcing and optimization, and managing end-to-end sourcing with cross-functional partners, plus implementing a multi-vendor LLM strategy and maintaining a 60% forecast spend commitment with shorter renewal cycles. The candidate should have 5+ years of tech/software sourcing experience, strong negotiation and executive communication skills, the ability to build partnerships, and expertise in AI infrastructure, pricing models, hyperscaler routes, and data usage agreements for AI/LLM. The US base salary range is $116,000-$174,000 with potential bonuses/benefits; Zendesk promotes hybrid work, diversity, and inclusion, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

The Engineering Manager, Authentication (Core Services) at Zendesk will own the delivery of authentication security capabilities across Zendesk products, including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens, session management, and abuse prevention, ensuring these systems are secure, reliable, and scalable. You will grow Zendesk’s access management platform by coordinating a distributed team across the US and Europe, partnering with Product, Security, Architecture, Legal, and leadership, and influencing cross‑org authentication strategy, risk posture, and operational excellence. Responsibilities include leading the Authentication organization, defining the roadmap to reduce risk and improve reliability and latency, driving operational excellence with SLAs/SLOs, observability, automated testing, incident response, postmortems, and guiding architecture decisions while planning resources across time zones. Required qualifications include 8+ years of software engineering experience with 2+ years of people management, experience building and operating high‑scale services/APIs, familiarity with identity and access management standards (SSO/SAML/OIDC, OAuth2, MFA, session/token management, abuse patterns), excellent communication skills, and an AI literacy requirement to responsibly use AI tools. Preferred qualifications cover prior IAM production scaling, data‑driven decision making, experience with backend languages and cloud platforms (Go, Java/Kotlin, Node; AWS/GCP), privacy/compliance familiarity (SOC2, ISO, GDPR), and a track record of zero‑downtime migrations; the US base salary range is $175,000-$263,000 with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, and accommodations for applicants with disabilities.