airfocus by Lucid is the world’s first modular product management and roadmapping platform, growing globally with customers like Ricoh, Good Year, and Wago, and recognized as a top-rated employer. The company offers a hybrid workplace with remote options across Germany and the Netherlands, offices in Hamburg and Amsterdam, flexible hours, a learning and development budget, competitive pay, on-site snacks, and regular events. They are looking for a Customer Success Manager to drive customer value through onboarding, support, product adoption, best-practices sharing, and upsell opportunities, while acting as the voice of the customer. Responsibilities include managing the full customer lifecycle from setup to renewal, building stakeholder relationships, participating in cross-functional projects, creating help center content, conducting demos and training, coordinating renewals with an account manager, and enabling seamless integrations and high-intent trials. Requirements are 2+ years in customer success or similar in B2B software, strong English and German communication, ability to manage about 30 accounts, located in Germany or the Netherlands, with an empathetic, proactive, collaborative mindset; preferred qualification includes experience in product management, and the listing ends with #LI-MK1.