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Zendesk is a leader in customer experience and employee services, offering a unified AI-powered Resolution Platform and helping brands modernize their contact centers worldwide. The Sales Engineer will collaborate with customers and internal teams to design and showcase innovative, AI-enabled, people-first solutions that deliver measurable impact across every interaction. Responsibilities include leading technical and business discovery and solution design, architecting AI-powered CX solutions, integrating with Zendesk APIs and cloud platforms, and driving adoption and ROI through cross-functional collaboration and value realization. Requirements include 3+ years of presales or solutions consulting in AI/SaaS/CX or related fields, strong knowledge of web and SaaS architectures, hands-on experience with pilots/POCs, familiarity with AI technologies such as LLMs, ChatGPT, NLP, MCP and automation frameworks, and excellent communication with willingness to travel. Zendesk emphasizes hybrid work, diversity and inclusion, and fair hiring practices with potential AI screening, and provides accommodations for applicants with disabilities.

Zendesk’s Analytics Prototyping (ZAP) team builds the high-quality datasets powering Zendesk’s customer-facing analytics and internal decision-making for thousands of brands worldwide. The Principal Data Engineer will provide architectural leadership for ZAP’s data assets, align with the customer-facing analytics application team, and drive the long-term roadmap and AI-first operating model. Responsibilities include setting design patterns for ingestion, modeling, governance, and consumption, mediating architecture decisions, and hands-on work building and reviewing critical pipelines in Snowflake, dbt, Airflow, and Terraform. Requirements include 10+ years in large-scale data engineering (with at least 3 years at principal or staff level), deep Snowflake expertise, proficiency with the modern analytics stack (dbt, Airflow, Spark, Iceberg, Terraform), strong OLAP data modeling skills, SQL fluency, and a demonstrated ability to lead cross-team design reviews. Preferred qualifications include experience migrating to cloud-native OLAP platforms, SnowPro Core, embedded analytics, event-driven architectures, AI-augmented engineering practices, CRM analytics familiarity, and contributions to data-platform communities, with the stack spanning Snowflake/dbt/Airflow/Kafka, Looker, and AWS/Kubernetes/Terraform.

Zendesk is hiring a Corporate Account Executive to drive growth in the SaaS space by acquiring new customers and expanding revenue through cross-selling and deepening relationships with corporate accounts. The role focuses on building broad relationships across organizations, leveraging data, customer intents, and adoption history to prospect new clients and optimize retention, while leading competitive sales cycles and articulating Zendesk's value. You will maintain a robust Salesforce pipeline with accurate weekly, monthly, and quarterly forecasts, collaborate with internal teams to sharpen sales strategies, and strive to exceed quarterly and annual revenue goals. Candidates should have a BA/BS (or equivalent), at least 2 years of closing B2B SaaS deals or solution engineering experience, and strong prospecting, presentation, negotiation, and deal-closing skills, plus familiarity with Salesforce, Outreach, and Clari. The role is hybrid with at least two days in the London or Dublin office, and Zendesk emphasizes diversity and inclusion, AI screening transparency, and accommodations for applicants with disabilities.