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Zendesk is seeking a Data Engineer for its Zendesk Analytics Prototyping (ZAP) team to enhance CRM insights and customer support tools by building a solid data foundation. The role involves designing scalable data solutions, developing and maintaining ELT pipelines, optimizing SQL-based data models, and improving data delivery systems. Candidates should have over three years of data engineering experience, a strong background in SQL, experience with dbt, and proficiency in programming languages such as Python. Preferred qualifications include a SnowPro Core certification and familiarity with Lean/6 Sigma principles related to CRM analytics. The position offers a hybrid work environment, promoting collaboration in the office while allowing remote work flexibility.

The job title is Global Security & Safety (GSS) Intelligence & Response Coordinator for the EMEA region, located in Dublin or London, with a combination of in-office and hybrid work opportunities. The position involves supporting Zendesk's Global Security & Safety team through responsibilities such as threat reporting, alarm monitoring, and life safety incident responses. The role requires a proactive mindset, strong interpersonal and communication skills, and a commitment to continuous improvement. Applicants should have a customer-service approach, fluency in English, and experience in problem-solving and collaboration, with preferred qualifications including roles in intelligence analysis or security environments. Zendesk emphasizes its inclusive workplace and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Data & Analytics Analyst to join its Analytics Prototyping (ZAP) team, focusing on AI analytics and measuring the value of AI agents for customers. The role involves working closely with stakeholders to develop metrics, analyze data trends, and quantify the impact of AI on customer experiences. Candidates should possess strong SQL skills, experience in data analysis, and the ability to communicate complex findings to diverse audiences. Preferred qualifications include familiarity with AI or machine learning, experience in customer support data environments, and proficiency in data visualization tools. The company promotes a hybrid work environment and is committed to diversity, equity, and inclusion in its hiring practices.

The Zendesk Analytics Prototyping (ZAP) team is looking for a Staff Data & Analytics Analyst to enhance AI analytics by measuring the value delivered by AI agents to customers. The ideal candidate should possess strong SQL skills, an analytical mindset, and the ability to convey complex analyses clearly to diverse audiences. Key responsibilities include partnering with stakeholders to align on business metrics, analyzing customer interaction data, and collaborating with product and engineering teams to generate insights. Required qualifications include a bachelor’s degree in a related field, over seven years of experience in data analysis, and expertise in SQL and advanced analytics tools. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workforce.