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Zendesk is hiring a Software Engineer II for the Sunshine Conversations Messaging Experience group to build integrations and connectors to the ES platform used by thousands of users worldwide. You will own features from design through rollout, write a short design doc for medium+ changes, contribute to platform, architecture, and data model decisions with cross-functional teams, work on reliability and scalability, maintain concise README(s), API docs, and runbooks, and present technical proposals to stakeholders while helping improve CI/CD, monitoring dashboards, and deployment practices. Basic qualifications include 2+ years building backend services with Node.js, Express, and TypeScript, plus autonomy and leadership to carry a project through execution in agile teams. Preferred qualifications include experience designing distributed systems, hands-on work with messaging systems (RabbitMQ, Kafka, SQS) and data stores (MongoDB, Redis, MySQL), familiarity with Kubernetes, AWS, production observability, SaaS product development, and event-driven architectures; our tech stack includes TypeScript/JavaScript, Node.js/Express, React, MongoDB/Redis/MySQL/S3, RabbitMQ/Kafka/SQS on Kubernetes clusters on AWS. The role supports a hybrid work model with in-person requirements part of the week, Zendesk's commitment to diversity and equal opportunity (with AI screening possibly used), and accommodations for applicants with disabilities.

The role is Software Engineer in Zendesk's Mobile Services engineering teams, focusing on backend services that support mobile products and ensuring the mobile SDKs and Web Widget remain top-tier assets. Responsibilities include building reliable, secure, and scalable backend systems; owning complex projects and aligning technical strategy with business objectives; staying current with trends; participating in code reviews and pair programming; troubleshooting defects; contributing to documentation; and leading feature lifecycles from conception to deployment and maintenance while proactively addressing technical debt. Required experience includes proficiency with backend technologies, Ruby on Rails, React and microservices, the Rails ecosystem, designing service-oriented applications, relational databases and SQL, plus strong communication skills. Nice-to-have items encompass TypeScript, some experience with Scala or willingness to learn, Datadog, understanding of SLIs/SLOs/error budgets, Kubernetes pods and podded architectures, and experience with distributed monoliths and microservice patterns. The tech stack features Ruby/Rails, Scala, React, with TypeScript in some teams, and data stores such as MySQL, Memcached, Redis, Kafka, and DynamoDB; the role offers hybrid work with part of the week in-office and part remote; Zendesk emphasizes diversity, equity and inclusion and equal opportunity, and notes AI may be used in screening while accommodations are available for applicants with disabilities.

Zendesk is hiring a Corporate Account Executive to grow its corporate SaaS customer base and deepen relationships by aligning solutions to customers’ goals. The role focuses on top-line revenue growth through acquiring new customers, expanding existing accounts, cross-selling, and leading competitive sales cycles with value-based selling. You will build and manage a robust Salesforce pipeline, provide regular forecasts, and collaborate cross-functionally to refine sales strategies and hit KPIs. Qualifications include a BA/BS or equivalent, 2+ years in B2B SaaS sales or solution engineering with a proven track record of meeting or exceeding targets, strong prospecting and negotiation skills, and familiarity with Salesforce, Outreach, and Clari. The position is hybrid with part in-office work, Zendesk emphasizes inclusion and fairness, AI may screen applications per policy, and accommodations are available for applicants as needed.

Zendesk is seeking a Manager for its Internal Audit team to report to the VP of Internal Audit and enhance the company's audit function. The role involves overseeing financial compliance, particularly with regulations such as Sarbanes-Oxley (SOX) and GAAP, and conducting audits across various areas of risk. Responsibilities include developing annual audit plans, managing a global SOX compliance program, and collaborating with stakeholders to address risk gaps. The ideal candidate should have at least 10 years of experience in internal audit or a Big 4 audit firm, possess relevant certifications, and have strong leadership and communication skills. Zendesk supports a hybrid work model and emphasizes diversity, equity, and inclusion in its hiring practices.