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The job is for a Configuration Specialist in Bangalore as part of Zendesk's Managed Services team, focusing on supporting customers with their subscription services. The role involves consulting on configuration best practices, analyzing current setups, recommending optimizations, and executing configuration updates in production environments. Candidates should have 2-6 years of consulting or customer success experience, with a preference for those familiar with Zendesk products, SQL, and analytical tools. Strong communication skills and the ability to work independently while managing multiple projects are essential, and knowledge of additional languages is a plus. Zendesk promotes a hybrid work model and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk, a leading Customer Experience and Support Platform, is actively seeking motivated individuals for a sales role within their Sales Development team as part of their growth strategy. This position focuses on engaging with prospects in the Commercial/Enterprise market, requiring candidates to identify and qualify sales opportunities. While prior experience in software sales is not mandatory, applicants should be energetic, competitive, and capable of understanding business challenges. Ideal candidates will have a background in business development, particularly in managing prospects from India, along with strong communication skills and a preferred Bachelor's degree. Additionally, Zendesk promotes a hybrid work model and emphasizes diversity, equity, and inclusion within their hiring practices.

The job description outlines the role of a Service Consultant within Zendesk’s Professional Services team, emphasizing the importance of onboarding in the customer lifecycle. The Service Consultant will guide customers through their onboarding journey, ensuring that Zendesk products are effectively integrated into their customer service operations while managing expectations. Key responsibilities include leading customer implementations, clarifying customer objectives, and collaborating with technical teams to design effective conversational flows and AI solutions. Ideal candidates should possess experience in customer experience automation, project management, and solution consulting, along with strong relationship management skills. The role requires a hybrid working approach, recommending in-office attendance 2 to 3 times a week, and is limited to candidates located in Bangalore, Karnataka, or Maharashtra.

The job of a Technical Architect at Zendesk involves developing tailored technical solutions that meet customer business needs, utilizing their platform's functionalities. Responsibilities include managing the implementation of contact center projects, deploying resources in AWS, and collaborating with the Zendesk Professional Services team to ensure successful technical deliveries. Candidates should have a solid background in contact center solutions, AWS experience, and programming skills, alongside strong project management capabilities. The role requires both technical and soft skills, as effective communication with different stakeholders is essential. Zendesk offers a hybrid work environment and promotes diversity and inclusion within the workplace.

The job description outlines the role of a Service Consultant at Zendesk, focusing on the critical onboarding phase for customers. The Service Consultant is responsible for guiding customers through the onboarding process and ensuring a successful implementation of Zendesk products tailored to their business needs. Key responsibilities include delivering customer implementations, clarifying objectives and automation needs, designing AI agents, and ensuring quality assurance throughout the onboarding journey. The ideal candidate should have experience in customer experience automation, CRM management, and project management, along with strong analytical and communication skills. The position requires in-office collaboration 2-3 times a week, while offering flexibility based on business needs, and is limited to candidates located in Karnataka or Maharashtra.