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The role of a Senior Technical Architect involves developing customized technical solutions tailored to customers' business requirements, primarily using Zendesk functionalities. Key responsibilities include managing end-to-end implementations, configuring AWS resources, leading technical projects, mentoring junior staff, and collaborating with various teams to architect effective solutions. Candidates should have substantial contact center experience, familiarity with AWS, and strong programming skills in languages like Java or Python. The position also emphasizes the need for strong analytical and project management abilities, as well as excellent communication skills for articulating complex concepts to diverse audiences. The hybrid work model allows employees to benefit from both remote flexibility and in-person collaboration at Zendesk offices.

The job description outlines the role of a Service Consultant at Zendesk, focusing on the critical onboarding phase for customers. The Service Consultant is responsible for guiding customers through the onboarding process and ensuring a successful implementation of Zendesk products tailored to their business needs. Key responsibilities include delivering customer implementations, clarifying objectives and automation needs, designing AI agents, and ensuring quality assurance throughout the onboarding journey. The ideal candidate should have experience in customer experience automation, CRM management, and project management, along with strong analytical and communication skills. The position requires in-office collaboration 2-3 times a week, while offering flexibility based on business needs, and is limited to candidates located in Karnataka or Maharashtra.

The job description seeks a Service Consultant to facilitate customer onboarding for Zendesk products, focusing on enhancing customer experience and ensuring a smooth transition from sales to implementation. This role involves understanding customer objectives, managing project scopes, and guiding clients through the onboarding process, specifically related to AI agents and other product solutions. Key responsibilities include leading customer implementations, clarifying automation needs, supporting change management, and providing quality assurance for AI implementations. The ideal candidate should have experience in CX automation and project management, alongside strong communication and analytical skills, while being familiar with CRM systems and technical architecture. The position is hybrid, requiring in-office presence a few days a week, and is limited to candidates located in Karnataka or Maharashtra.

Zendesk is looking for a dedicated Account Executive based in Bangalore, who has a strong background in B2B sales, particularly in the SaaS sector, to help drive growth and build customer relationships. The role focuses on acquiring new commercial customers, managing existing accounts, and identifying upselling opportunities while ensuring customer satisfaction and retention. Key responsibilities include driving revenue growth, managing sales cycles, and collaborating with internal teams to enhance sales strategies. Candidates should have at least three years of relevant experience, strong skills in communication and negotiation, and the ability to work with senior executives. Zendesk promotes a hybrid working model and values diversity and inclusion in the workplace.

The job listing is for a Configuration Specialist in Bangalore, part of the Managed Services team at Zendesk. This role focuses on helping customers optimize and maintain their Zendesk products by providing configuration updates and consulting on best practices. Responsibilities include managing customer portfolios, guiding customers through product optimizations, and collaborating with a global team to ensure successful service delivery. Applicants should have 2-6 years of experience in consulting or customer success, ideally with a background in Zendesk, SQL/Python, and strong communication skills. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity, equity, and inclusion.