This role is for a Configuration Specialist in Zendesk's Managed Services, based in Bangalore, Karnataka, with a hybrid work model and eligibility restricted to candidates located in Karnataka or Maharashtra. You will configure Zendesk solutions, consult on configuration best practices, analyze current state configurations, and implement production updates while collaborating with a global team to deliver ongoing value to customers across regions. Responsibilities include maintaining deep Zendesk product expertise, managing a backlog per customer portfolio, educating customers for proactive optimization, conducting detailed account reviews, and designing/testing/rolling out complex configuration changes. Requirements include 2-6 years in consulting or customer success, Zendesk experience a plus, SQL/Python scripting, proficiency with analytics tools (Excel/Tableau/Power BI), strong communication, problem-solving, attention to detail, and the ability to work independently and handle multiple initiatives, with shifts available. The role offers a hybrid onsite/offsite arrangement, notes about AI screening, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.
