The Solutions Architect role is a pre-sales technical expert who works with the Contact Center Platform Architecture team and customers to design customized Zendesk CCaS solutions and secure professional services engagements, requiring CCaS and AWS experience.
Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk CC product knowledge, and coordinating with the Professional Services team for a smooth delivery handoff.
Qualifications encompass strong AWS Connect/services experience in a CCaS environment, prior solutions architect work in CCaS, hands-on cloud deployment, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate business objectives into technical solutions and estimates, and exceptional communication skills.
The role requires being physically located in Karnataka or Maharashtra, with a hybrid work model that includes in-office presence part of the week as determined by the hiring manager.
Zendesk emphasizes equal opportunity, may use AI screening, provides accommodations for disabilities, and is committed to diversity, equity, and inclusion, with career information available on their site.
