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The Senior Technical Architect at Zendesk will develop customized technical solutions that meet unique customer needs, focusing on effective Zendesk functionalities. Key responsibilities include leading the technical delivery of customer implementation projects, configuring services in AWS environments, and mentoring junior team members. The role requires managing multiple projects concurrently while ensuring alignment between customer objectives and technical designs. Candidates should have extensive experience in contact centers, cloud solutions, and backend programming, as well as strong communication skills for articulating complex concepts. Zendesk emphasizes a hybrid work model, promoting collaboration while providing flexibility for remote work.

The job position focuses on onboarding customers and ensuring a positive experience with Zendesk products, which is crucial for customer satisfaction and success. Service Consultants play a key role by clarifying customer objectives, defining project scopes, and guiding clients through a structured onboarding process. They are responsible for leading customer implementations, managing expectations, and providing expert support on AI agents and conversational design. Key responsibilities include solution design, change management strategies, quality assurance, and facilitating successful customer launches. Candidates should have experience in customer experience automation, project management, and excellent communication skills, with the role requiring a hybrid work model in Karnataka or Maharashtra.

The role described is a Service Consultant at Zendesk, focusing on the critical onboarding phase of customer experience. The consultant guides customers through the implementation of Zendesk products, ensuring that their needs and objectives are met through tailored solutions. Key responsibilities include leading customer implementations, managing expectations, and providing expertise in AI tools and conversation workflows. Candidates should have experience in customer experience automation, CRM systems, and project management, along with strong communication skills. Additionally, the position offers a hybrid work model with office attendance encouraged, while Zendesk emphasizes diversity and inclusivity in its hiring practices.

Zendesk is seeking a Senior Software Engineer for its Professional Services team in Bangalore, India, focusing on custom software solutions for clients utilizing data analytics, AI, and cloud computing technologies. The role involves designing, implementing, and maintaining software applications, ensuring their reliability and security while working with various Zendesk products and APIs. Candidates should have experience in microservices, AWS cloud services, and proficiency in languages like Java and Kotlin, as well as frontend technologies like React.js. The position requires strong technical skills, along with the ability to mentor junior team members and collaborate effectively in a remote working environment. Zendesk emphasizes a hybrid work model, fostering diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Software Engineer specialized in DevOps for their Bangalore location, responsible for aligning application development with IT operations, automating processes, and optimizing infrastructure to enhance customer experience. The role involves designing, implementing, and maintaining tools for continuous integration and deployment, while ensuring the reliability and security of existing infrastructure. Key responsibilities include automating AWS infrastructure management using Terraform and ArgoCD, developing CI/CD pipelines, monitoring system performance, and maintaining security best practices. The ideal candidate will have 5-7 years of experience with DevOps, Kubernetes on AWS, and relevant technical skills in scripting, CI/CD solutions, and containerization. Additionally, strong communication skills and a willingness to adapt to customer needs and working time zones are essential for this hybrid role that encourages both in-office collaboration and remote work flexibility.

Zendesk is seeking a Software Engineer - DevOps based in Bangalore, India, responsible for ensuring collaboration between application development and IT operations, automating processes, and optimizing infrastructure for customer efficiency and reliability. The role involves designing and maintaining continuous integration and deployment tools, automating infrastructure using AWS services, and implementing security best practices. Key responsibilities include managing infrastructure with Terraform, developing CI/CD pipelines, monitoring performance, and troubleshooting issues across environments. Candidates should have 5 to 7 years of experience with AWS, Kubernetes, scripting languages, and containerization technologies like Docker. The position offers a hybrid work model, encouraging in-office collaboration while allowing for remote work flexibility.

Zendesk is seeking a Senior Software Engineer (DevOps) based in Bangalore, India, to enhance the alignment between applications development and IT operations through automation, process optimization, and efficient deployments. The role focuses on designing, implementing, and maintaining tools for continuous integration and deployment, ensuring the reliability and security of cloud infrastructure, primarily using AWS. Key responsibilities include managing infrastructure with Terraform and ArgoCD, developing CI/CD pipelines, collaborating with various teams, monitoring system performance, and maintaining security best practices. The ideal candidate should have around 6 to 8 years of experience in DevOps, especially with AWS, Kubernetes, and scripting, along with strong communication and troubleshooting skills. Zendesk offers a hybrid work model, encourages ongoing learning in technology, and advocates for diversity and inclusion in the workplace.