The Ampin App
deep insights into the Atlassian community

Atlassian offers flexible work options (office, remote, or hybrid) and hires globally, with products like Jira Software, Confluence, and Jira Service Management that are used by Fortune 500 companies and organizations such as NASA. The Mid-Market sales team manages a portfolio of mid-sized customers, identifies cloud-first sales opportunities, pursues cross-sell and expansion, nurtures relationships, and targets revenue while advocating for customers by feeding feedback to product and engineering, in collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers. The role emphasizes aligning with Atlassian values and a TEAM approach to guiding customer deployment and utilization at scale within a revolutionary sales model. You will develop and implement named account or territory plans to maximize expansion and customer success, execute strategic sales plans, qualify leads, build relationships with decision-makers, understand client needs, present solutions, negotiate and close deals, maintain executive relationships, and collaborate with internal teams to ensure satisfaction and provide accurate forecasting. Additional duties include staying current on industry trends, traveling to meet clients, building territory strategies, serving as the main contact or escalation point, running strategy plays to identify opportunities, and navigating complex sales cycles in partnership with Channel sales.

Miro’s SWAT team, part of Customer Support and partnering with Engineering, protects product quality, accelerates incident resolution, and removes recurring customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. The team operates across 4–5 global support hubs in a hybrid model, requiring two baseline days per week in the Austin hub, with flexibility for remote work, and prefers candidates in Austin or surrounding areas. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation. You’ll lead investigations, prioritize escalations, maintain a data-driven backlog of defects, build lightweight tooling and workflows, provide technical leadership, contribute to RCAs and runbooks, and collaborate with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications and fixes. Requirements include 3–5+ years in relevant production-facing roles, proven incident response and triage experience, the ability to unblock escalations, scripting/development for internal tooling, and strong communication, with benefits like equity, wellbeing support, equipment allowance, and an L&D stipend, all within Miro’s diverse, inclusive global culture and Recruitment Privacy Policy.

Miro's Customer Support SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, owning high-impact escalations and building tooling for faster responses. SWAT, which stands for Stabilization, Workaround, Advocacy, and Triage, operates across 4–5 global support hubs in a hybrid model with a baseline two days per week in Austin and flexible remote work. The SWAT Engineer II role is a technical responder for complex customer-reported issues and production incidents, responsible for rapid investigations, precise triage, cross-functional collaboration, and delivering durable fixes and documentation. Key duties include leading investigations, maintaining a data-driven backlog, building lightweight tools and workflows, providing technical leadership, contributing to RCAs and preventive actions, and coordinating with Engineering, Product, Security, Legal, and CS during incidents. The position requires 3–5+ years in relevant technical roles, strong incident response and scripting experience, excellent communication and collaboration skills, and it sits within Miro’s diverse, inclusive culture with benefits like equity and learning stipends.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction; the SWAT team—Stabilization, Workaround, Advocacy, and Triage—owns high-impact escalations, drives proactive fixes, and builds tooling to improve responsiveness and reliability. The SWAT team spans 4–5 global support hubs and operates in a hybrid model, with 2 days per week in the Austin hub, though remote work is flexible when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation for high-priority incidents. Responsibilities include leading investigations, isolating root causes, maintaining a visible, data-driven backlog of defects and improvements, building lightweight internal and external tooling and workflows for diagnostics and triage, providing technical leadership, contributing to RCAs and preventive actions, turning incident learnings into docs, runbooks, and product feedback, and coordinating with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications during incidents. Requirements include 3–5+ years in Technical Support Engineering, Sustaining Engineering, SWAT/TAM, or similar roles; strong incident response and triage experience; ability to unblock escalations with fast triage, decisive action, collaboration, and clear updates; scripting/development experience for internal tooling; and excellent written and verbal communication; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with Miro’s commitment to diversity, belonging, and a recruitment privacy policy.

The SWAT team at Miro (Stabilization, Workaround, Advocacy, and Triage) partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction, building internal tooling to improve responsiveness and reliability. They operate across 4-5 global support hubs and work in a hybrid model with a baseline two days per week in the Austin hub, though remote work is possible. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, documentation, and tooling, with a follow-the-sun on-call rotation. You will lead investigations, triage and prioritize escalations with a data-driven backlog, build and maintain tools and runbooks, provide technical leadership, contribute to RCAs and product feedback, and coordinate with Engineering, Product, Security, Legal, and CS for safe, timely communications during incidents. Requirements include 3–5+ years in relevant technical roles, incident response and triage experience, the ability to unblock escalations quickly, scripting/development experience for tooling, and strong written and verbal communication and collaboration skills, with the role offering benefits such as equity, wellbeing perks, equipment allowance, and an emphasis on diversity, belonging, and recruitment privacy.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and remove customer friction, with the SWAT team owning high-impact escalations, driving proactive fixes, and building internal tooling to improve responsiveness and reliability. SWAT operates across 4-5 global support hubs and follows a hybrid model, with baseline 2 days per week in the Austin hub, though remote work is available when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, quickly investigate, triage, collaborate across teams, and translate learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. Responsibilities include leading investigations and root-cause analysis, maintaining a data-driven backlog of defects and improvements, building lightweight tools and workflows to streamline diagnostics and mitigations, and providing technical leadership and incident learnings through RCAs and docs. Requirements include 3–5+ years in technical/support engineering roles with incident response and triage experience, ability to unblock escalations, scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration; offerings include equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse, inclusive culture aligned with Miro’s mission.

Miro's SWAT (Stabilization, Workaround, Advocacy, and Triage) is a high-impact part of Customer Support that partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction across 4-5 global support hubs. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, performing rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation, and the role is based in Austin or surrounding areas with a hybrid model (2 days/week in the Austin hub), though remote work is flexible. Responsibilities include leading investigations, isolating root causes, triaging and prioritizing escalations, maintaining a data-driven backlog of defects and improvements, building internal/external tooling, and contributing to RCAs, runbooks, and product feedback, while coordinating with Engineering, Product, Security, Legal, and CS for safe communications during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar production-facing roles, proven incident response and triage experience, ability to unblock escalations with fast triage and decisive action, practical scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration. What’s in it for you includes a global benefits package (equity, wellbeing, WFH equipment allowance, and a Learning & Development stipend), a diverse and collaborative culture, and information about life at Miro, with a Recruitment Privacy Policy governing applicant data.

Miro's SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers, owning high‑impact escalations and building tooling to improve responsiveness and reliability. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and follow-the-sun on-call participation. You’ll lead investigations, isolate root causes, triage and prioritize escalations, maintain a data-driven backlog, build internal tools, provide technical leadership, and help produce RCAs, runbooks, and product feedback. Requirements include 3–5+ years in technical support or related production-facing roles, proven incident response and triage experience, scripting/development for tooling, and strong written/verbal communication and cross-functional collaboration. Miro offers a global benefits package (including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), supports a hybrid Austin-based work model, champions belonging and inclusion, and provides location-specific details in the benefits board and Recruitment Privacy Policy.

Miro’s SWAT Engineer II is part of the Customer Support organization, partnering with Engineering to own high-impact escalations, drive proactive fixes, and build internal tooling to improve responsiveness and reliability. The team operates globally across 4–5 support hubs with a hybrid model (baseline in Austin) and flexible remote options when needed. The role participates in a follow-the-sun on-call rotation for high-priority incidents and involves leading investigations, triaging escalations, maintaining a data-driven backlog, building diagnostic tools, and providing technical leadership and cross-functional collaboration. Requirements include 3–5+ years in technical or sustaining support, strong incident response and triage skills, scripting or development experience for internal tooling, and excellent written and verbal communication, especially for executive updates. Miro offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend) and emphasizes a diverse, inclusive culture, with location-specific benefits and a Recruitment Privacy Policy.

The SWAT team at Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. As a SWAT Engineer II, you’ll serve as a technical responder for complex customer-reported issues and production incidents, performing fast investigations, precise triage, and cross-functional collaboration to turn learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. You’ll lead investigations, isolate root causes, prioritize escalations, maintain a data-driven backlog of defects and improvements, build lightweight tools and workflows, and contribute to RCAs, runbooks, and product feedback with partners across Engineering, Product, Security, Legal, and CS. Requirements include 3–5+ years in technical support or related roles, proven incident response and triage experience, ability to unblock escalations quickly, scripting/development experience for internal tooling, and strong written and verbal communication with cross-functional leadership. The role offers a hybrid work model (2 days/week in the Austin hub baseline, with flexibility to work from home) and benefits like equity, wellbeing, equipment allowance, and a Learning & Development stipend, as part of Miro’s inclusive, global culture.

Miro’s SWAT team—Stabilization, Workaround, Advocacy, and Triage—works with Engineering to protect product quality, speed incident resolution, and remove customer friction, owning high-impact escalations and building internal tools to improve responsiveness. In the SWAT Engineer II role, you’ll be the technical responder for complex customer-reported issues and production incidents, leading investigations, precise triage, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation. You’ll isolate root causes, prioritize escalations with a data-driven backlog, create lightweight tools/workflows, provide technical leadership, and coordinate with Engineering, Product, Security, Legal, and CS to communicate and fix incidents. Requirements include 3–5+ years in technical support engineering or similar, strong incident response and triage experience, fast triage and collaboration skills, scripting/development for internal tooling, and excellent communication and cross-functional leadership. Miro offers a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend), a hybrid work model with a baseline 2 days per week in the Austin hub (remote options allowed), and a culture focused on diversity, belonging, and collaboration across 13 hubs and 1,600+ employees.

The role is a Sales Operations Specialist on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical partner for the North America and LATAM Sales Development leadership to optimize top-of-funnel activities and align them with global pipeline goals. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams, leading AI and automation strategy and deployment, ensuring data quality and cross-functional workflow alignment, scouting and disseminating best practices, and providing front-line system support. The ideal candidate is detail-oriented, data-driven, and able to translate complex data into actionable insights, with a strong understanding of Sales Development in SaaS, expertise in top-of-funnel metrics, 1+ years in a relevant role, and proficiency with Salesforce, Tableau, Looker, Snowflake, plus related GTM tools and optional SQL knowledge. The role is hybrid in Austin, requiring 3 days in the office per week, with a US base salary range of $73,000 to $109,000 plus potential bonus and benefits, and offers based on experience and location. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

The role is for a Junior Associate Solutions Consultant at Zendesk, supporting sales and solutions teams in the SMB market by quickly understanding customer needs and demonstrating Zendesk solutions, serving as the technical bridge and possibly meeting onsite. Key responsibilities include sales and presales support (proposals, presentations, demos, and managing customer relationships), cross-functional collaboration within the Go-To-Market groups, market research and analysis, and assisting marketing initiatives to drive demand. Qualifications call for a bachelor’s degree in a relevant field, strong analytical and communication skills, familiarity with AI technologies and web/scripting basics, and a proactive, adaptable mindset; internship or experience in sales or customer service is a plus. We offer opportunities for professional growth, mentorship, an inclusive culture, competitive benefits, and potential career advancement. Compensation includes a US On-Target Earnings range of $49.04–$73.08 with an 80/20 base/commission split (plus potential bonuses and benefits), a hybrid in-office/remote work arrangement, and Zendesk’s commitment to equal opportunity and accommodations, with AI possibly used in screening.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.

The Manager of Technical Architecture will lead a global team of Technical Architects to design and deliver high-complexity, customized Zendesk Contact Center solutions for strategic customers, ensuring technical quality and translating business objectives into scalable cloud architectures. Responsibilities include People Leadership & Mentorship (coaching, performance feedback, career development, AWS deployment and coding standards in Python/Node.js, handling escalations, and resource planning across concurrent engagements). Technical Oversight & Quality Assurance covers governance of end-to-end delivery, standardizing documentation through Technical Design Documents and Custom App Specifications, and serving as the final escalation point for complex design decisions involving AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. Cross-Functional Collaboration entails partnering with Engagement Managers, Services Consultants, and Solution Architects as the lead technical voice, advocating for product enhancements with Product/Engineering, and supporting Pre-Sales with technical reviews and scoping. Qualifications include a Bachelor’s degree or equivalent, 6+ years in consulting or programming with 2+ years in leadership, 3+ years of hands-on experience building, migrating, and deploying complex cloud solutions, strong AWS and contact center integration expertise, proficiency in Python/Node.js/Java, REST APIs and SaaS familiarity, and excellent communication and problem-solving skills; the US OTE range is $210,000 to $316,000 with a hybrid in-office work arrangement.

The role is a Zendesk Managed Services consultant responsible for a portfolio of customers, managing backlog, optimizing usage, consulting on best practices, and delivering hands-on support to ensure ongoing value. Responsibilities include minimizing churn, prioritizing work within available hours, maintaining product expertise, educating customers, delegating tasks globally while ensuring quality, helping establish service policies, providing business consultation, handling high-profile escalations, and balancing competing priorities to ensure on-time delivery. Requirements include a bachelor’s degree, 5+ years of professional consulting or customer success experience, strong communication and relationship skills, comfort interfacing with managers, empathy and technical enthusiasm, travel up to 20%, and English proficiency. Zendesk highlights a hybrid, flexible-work culture with remote options and in-office collaboration part of the week, plus a focus on work-life balance, diversity and inclusion, and social impact. The US base salary range is $106,000–$160,000, with potential bonuses or benefits, and offers are determined by capabilities, experience, and location, with notices about AI screening and equal opportunity employment.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, account expansion, and AI-driven revenue growth. Key responsibilities include full ownership of roadmap delivery, acting as design authority for deployments, aligning internal and external stakeholders, leading structured discovery and success-planning engagements, sustaining mutual AI roadmaps, and shaping channel/adoption strategy with data-driven impact measurement. Qualifications require at least 5+ years in customer success/experience (1+ year AI experience), enterprise SaaS GTM experience, ability to forecast churn/expansion from adoption analytics, a related bachelor’s degree (advanced degrees or AI strategy credentials preferred), and strong program management and cross-functional influence skills, plus familiarity with Responsible AI and compliance. The role offers US OTE of $118k-$178k with a 70/30 base/commission split (bonus/benefits possible), a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, inclusion, and accessibility, including AI-driven screening and accommodations.

The AI Services Consultant at Zendesk, part of the Professional Services team, helps customers implement and optimize the AI-powered Resolution Platform and serves as the technical expert to deliver quick time-to-value. The mission is to act as a trusted advisor, guiding customers through complex configurations, removing blockers, and driving measurable business impact through AI adoption and optimization. Strategic accountabilities include providing technical guidance, managing change and training, delivering AI projects on time with high quality, maintaining customer satisfaction, and collaborating across Customer Success and Sales to align the customer AI roadmap. Requirements include 3+ years in consulting or professional services, enterprise tech/SaaS GTM experience, use of adoption analytics and success plans, a relevant bachelor’s degree (advanced degrees or AI/project management certifications preferred), and strong consulting, communication, project management, and AI technical skills, plus adaptability and analytical problem-solving. The US base salary range is 106k-160k with potential bonuses; a hybrid in-office/remote schedule is expected, Zendesk emphasizes diversity and inclusion and may use AI screening in hiring, with accommodations available for applicants with disabilities.

Zendesk is hiring an energetic Inbound Sales Development Representative to join the Sales team, responsible for calling and qualifying leads, creating opportunities in Salesforce, and scheduling meetings with Account Executives in a fast-paced SaaS environment. Ideal candidates are self-starters with strong communication, active listening, and multi-tasking abilities, with a passion for sales and technology; a bachelor’s degree and transferable sales or internship experience are valued. The role includes meeting weekly/monthly quotas (calls, meetings, opportunities) while contributing to a fun, team-focused culture, with a compensation package featuring an hourly OTE of $32.69-$49.04 and a 70/30 base/commission split, plus potential bonuses or benefits, and a hybrid on-site/remote work arrangement. Zendesk emphasizes delivering a calm, high-quality customer experience, supports a hybrid work model, and commits to diversity, equity, and inclusion, while noting that AI may be used to screen applications. Zendesk is an equal opportunity employer offering reasonable accommodations for applicants with disabilities, and provides information on EEO rights and a process to request accommodations via email.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, focusing on both current organic performance and AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent operation, regular testing, data-driven insights, and cross-functional collaboration. Key responsibilities include strategic ownership of SEO/AEO performance, identifying opportunities and risks, guiding end-to-end initiatives, leveraging AI tools, and building repeatable processes and dashboards for AMER. Required qualifications include a BA/BS or equivalent, 6+ years of hands-on SEO experience (preferably in SaaS or enterprise), strong technical and content SEO and analytics skills, proficiency with major SEO tools and analytics platforms, and the ability to run experiments and communicate insights; experience with AEO or AI-powered discovery is a strong plus. The role offers a US base salary range of $126,000–$190,000 with potential bonuses and benefits, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, inclusion, and accommodations, including AI screening where applicable.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns, partnering with demand generation, field marketing, and customer success, and optimizing Marketo to improve customer experience and campaign performance. Responsibilities include setting strategic goals, driving cross-team priorities, ensuring on-time campaign launches, prioritizing work in Asana, monitoring progress, resolving issues, and enforcing scalable quality controls and processes. The role also covers Marketo administration and optimization—designing automation patterns, executing A/B tests, troubleshooting deliverability, and maintaining system hygiene. Collaboration across marketing, sales, audience management, and external vendors is essential, with accountability for SLAs and owning the customer experience and data-driven improvements. Qualifications include 8+ years in enterprise email marketing, Marketo proficiency, expertise in lead nurturing/segmentation/scoring, and preferred credentials such as Marketo Certified Expert, plus ABM and analytics familiarity; the position offers a US base salary of $160k-$240k, a hybrid work arrangement, and Zendesk’s commitment to diversity and accessibility.

Zendesk is seeking a forward-thinking Commercial Account Executive (Expansion) to grow its Commercial SaaS customer base using AI-driven insights and data-powered strategies. The role involves driving revenue, prospecting with AI analytics and customer intent data, managing relationships for retention and cross-sell, leading complex AI-enabled sales cycles, maintaining a robust pipeline with predictive analytics, and collaborating with Solutions Engineers and AI specialists to co-design innovative solutions. Requirements include a BA/BS or equivalent, 3+ years in B2B SaaS sales or solution engineering with a proven record of closing complex deals, experience engaging with VP/C-suite levels, and proficiency with AI/digital tools (Salesforce, Outreach, Clari) plus willingness to travel. The US on-target earnings (OTE) range is $191,000 to $287,000 with a 50/50 base/commission split, and the role is hybrid with some in-office time; actual offers depend on capabilities and location. Zendesk emphasizes a mission to elevate customer experiences, is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applications, and offers accommodations for applicants with disabilities.

Zendesk seeks an AI Services Consultant to act as the technical and product expert for the AI-driven Resolution Platform, delivering quick value for customers through expert configuration and optimization. The mission is to remove roadblocks, guide customers through complex AI setups with agility, and drive transformative business outcomes by optimizing AI solutions. Overarching objectives include accelerating time-to-value through adoption and operational excellence, serving as the customer’s AI expert, and leading end-to-end delivery with clear scope and timelines. Requirements include 5+ years in consulting or professional services, enterprise tech/SaaS go-to-market or customer success experience, adoption analytics and success-planning experience, a relevant bachelor’s degree (advanced degrees or AI/project-management certifications preferred), and strong consulting, communication, project management, and AI technical skills. The role offers a US base salary of $137k–$205k with potential bonuses, a hybrid work arrangement, and Zendesk’s commitment to diversity and inclusion, noting that AI may screen applications and accommodations are available for disabilities.

The position is Zendesk's Manager, AI Delivery in Professional Services, leading a 6–10 person team of consultants who deliver AI-enabled customer-service solutions and act as both product authority and coach to scale delivery. The mission is to manage and grow a high-performing AI Delivery team, align with Sales, Customer Success, and Product to ensure well-scoped projects that deliver fast, measurable business impact, and continuously improve methodology to boost adoption, satisfaction, retention, and scale. The overarching objectives are to scale the AI Delivery organization, deliver predictable time-to-value, and drive cross-functional alignment for a repeatable AI go-to-customer motion that supports retention and expansion. Qualifications include 7+ years in professional services or related roles, 2+ years of people management, deep AI/solutions expertise, delivery management excellence, cross-functional influence, and the ability to translate AI capabilities into business outcomes, plus a relevant degree. The US OTE is $160k–$240k with a 91/9 base-to-commission mix, a hybrid work arrangement with some in-office days, and Zendesk's commitment to equal opportunity and inclusivity, including accommodations for disabilities and the possibility of AI-based screening.

Zendesk is seeking a Manager, AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team that combines product expertise with coaching to deliver measurable AI outcomes for customers. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, ensuring consistent execution across customers, and maintaining recurring, outcome-driven cadences to drive retention and expansion. Key objectives include owning a defined portfolio’s delivery and forecast, driving double-digit adoption of automated resolutions, shortening time-to-value, improving GRR/NRR, and operationalizing repeatable playbooks and risk mitigation processes. You’ll impact through org leadership, strategic product partnership, cross-functional coordination, executive engagement, portfolio risk forecasting, responsible AI governance, and driving adoption and expansion in collaboration with Sales and Finance. Requirements include 7+ years in enterprise SaaS-related customer-facing roles with 2+ years in AI, 2+ years of people management (6–10 direct reports), go-to-market experience, ability to forecast churn and expansion, a bachelor’s degree (AI strategy or PM certifications preferred), strong cross-functional influence and communication, and a US OTE of $160k–$240k with a 70/30 base/commission mix plus hybrid work arrangements.

The role is a Data Product Manager for Foundational Data Assets responsible for the strategy, roadmap, definition, implementation, and maintenance of the company’s core metrics, acting as a bridge between senior stakeholders and technical teams to ensure KPI integrity and alignment with strategic goals. Responsibilities include metric definition and governance—collaborating with cross-functional stakeholders to define core metrics, establishing definitions, calculation methods, data sources, and maintaining a comprehensive data dictionary with the Data Governance team—along with data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, and ensuring timely updates and data consistency. Strategic analysis and reporting involve providing insights on trends, opportunities, and risks, and delivering regular reports and dashboards to senior management with actionable insights, while stakeholder management and communication ensure complex data concepts are conveyed to both technical and non-technical audiences and foster cross-functional alignment. Enablement duties include raising organizational awareness of data assets and metrics, promoting data literacy, and acting as a subject-matter expert to guide business users in data interpretation and analysis. Qualifications include a Bachelor’s or Master’s in a quantitative field, 5+ years in data product management or analytics, experience with data platforms (Snowflake, dbt), software industry or consulting background, preferred exposure to transaction events (private equity buyout or IPO), strong understanding of software business models and KPIs, ERP/CRM familiarity, excellent communication and project management skills, a US base salary range of $183,000–$275,000 with potential bonus/benefits, and a hybrid work setup; Zendesk emphasizes diversity, equal opportunity, and accommodations.

The posting seeks a Workplace Manager for Miro’s Austin, San Francisco, New York, and Sydney offices within the Workplace/Operations team to deliver a world-class employee experience and help shape Miro’s workplace strategy. The role involves owning hub experiences, leading cross-functional projects, ensuring safe and functional offices, coordinating maintenance, managing events, and driving consistent service delivery and the learning lab approach. It requires a minimum of five years in a similar workplace or facilities management role, proven team leadership, strong vendor management/negotiation, excellent communication, problem-solving, and ownership. Benefits include equity, wellbeing, a work-from-home equipment allowance, and an annual Learning & Development stipend, with location-specific variations. About Miro: a visual collaboration platform with over 100 million users, 250,000 companies, and 1,600+ employees across 13 hubs, while prioritizing diversity, inclusion, and collaboration.

The role is for a Workplace Manager at Miro, responsible for the Austin, San Francisco, New York, and Sydney offices, aiming to deliver a world-class employee experience and help shape Miro’s workplace strategy within the Workplace department’s data‑driven, policy‑led framework. You’ll develop and execute the workplace strategy aligned with business objectives, own hub‑related projects and day‑to‑day execution, and ensure the offices are safe, functional, comfortable, and conducive to collaboration while coordinating maintenance and liaising with building management. You’ll manage and grow your local team (Austin), lead cross‑functional delivery with project teams, oversee vendors and contractors, negotiate contracts, and drive projects such as office moves and program rollouts. Requirements include at least 5 years in a similar workplace/facilities role, proven leadership and team development, strong vendor management and negotiation skills, excellent communication, problem‑solving abilities, and a proactive ownership mindset. Miro offers a global benefits package (equity, wellbeing, equipment allowance, and learning stipend) and emphasizes diversity, belonging, and collaboration as it grows to over 1,600 employees across 13 hubs.

Miro is hiring a Workplace Manager to lead the Austin, San Francisco, New York, and Sydney hubs and drive a world-class employee experience by shaping and executing the company’s workplace strategy within its Integrated Workplace Excellence framework. The role focuses on delivering a safe, functional, and productive hub environment, coordinating office maintenance, liaising with building management, and ensuring consistent service delivery through a learning-lab approach. You will own hub-related projects, manage cross-functional programs, coach regional team members, and oversee all workplace vendors and contractors to meet SLAs and quality standards. Candidates should have at least 5 years of experience in a Workplace or Facilities Manager role, proven team leadership, strong vendor negotiation skills, excellent communication, and a proactive, customer-service mindset. Miro offers a global benefits package including equity, wellbeing, a WFH equipment allowance, and an emphasis on diversity, belonging, and inclusive collaboration.

The posting is for a Workplace Manager in Miro’s Workplace/Operations team, responsible for delivering a world-class employee experience and shaping the workplace strategy across Austin, San Francisco, New York, and Sydney in support of Miro’s Integrated Workplace Excellence framework. Responsibilities include developing and executing the workplace strategy, owning hub projects and day-to-day execution, communicating with employees and senior stakeholders, supporting the employee experience and engagement (including internal events), ensuring safe and functional offices, coordinating maintenance, liaising with building management, and driving consistent service delivery alongside the learning lab approach. Additional duties involve coaching the Austin team to run the office end-to-end, managing vendors and contracts with strong relationships, and handling workplace-related projects such as moves and program rollouts. Requirements call for at least 5 years in a similar Workplace/Facilities Manager role, a proven track record of leading teams, strong negotiation/vendor management skills, excellent communication, problem-solving abilities, customer service orientation, and a self-starting, accountable attitude. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro also emphasizes belonging, diversity, inclusion, and provides a recruitment privacy policy.

The posting is for a Regional Workplace Manager at Miro, part of the Workplace/Operations team, responsible for delivering a world-class employee experience across Austin, San Francisco, New York, and Sydney and shaping the workplace strategy with data-driven methods. Duties include managing hub experiences with cross-functional teams, driving service excellence and learning-lab initiatives, coordinating office maintenance, and ensuring spaces are comfortable and functional. The role also involves developing the Austin team, managing vendors and contractors, negotiating contracts, and handling workplace projects such as moves and program rollouts. Requirements include at least 5 years in a similar Workplace/Facilities Manager role, proven leadership and vendor-management skills, strong communication, problem-solving ability, and an ownership mindset. Benefits include equity, wellbeing, a work-from-home equipment allowance, and a learning and development stipend, with a commitment to diversity and inclusion and location-dependent benefits.

The text is a job posting for a Workplace Manager in Miro’s Workplace/Operations team, highlighting a data-driven approach to design policies that deliver a safe, world-class hub experience under the Integrated Workplace Excellence framework. The role covers the Austin, San Francisco, New York, and Sydney offices, focusing on a superior employee experience, safety, functionality, and collaboration, while shaping Miro’s workplace strategy and learning-lab initiatives. Responsibilities include developing and executing the workplace strategy aligned with business objectives, leading hub projects and day-to-day operations, maintaining relationships with employees and senior stakeholders, coordinating internal events, ensuring offices are comfortable, and managing vendors, contracts, moves, and program rollouts. Requirements call for at least 5 years in a similar role, proven team leadership, strong negotiation/vendor management, excellent communication and problem-solving skills, and a proactive, self-motivated ownership mindset. Benefits include equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with location-specific variations, alongside Miro’s emphasis on diversity, inclusion, and belonging and its recruitment privacy policy.

Miro is seeking a Workplace Manager to join the Workplace department’s Operations function, delivering a world-class employee experience across Austin, San Francisco, New York, and Sydney using data-driven policies within the Integrated Workplace Excellence framework. You will own hub-related projects, ensure safe and functional office spaces, coordinate maintenance, manage vendors and contracts, and drive consistent service delivery and learning-lab initiatives. The role includes developing and executing Miro’s workplace strategy aligned with business objectives, coaching the Austin team, and overseeing office moves, relocations, and other workplace projects. Requirements include a minimum of 5 years in a similar Workplace/Facilities Manager role, proven team leadership, strong negotiation and vendor management skills, excellent communication, problem-solving ability, and a proactive, self-starting attitude. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity, inclusion, and belonging across its 1,600+ employees and 13 global hubs, and details available on the Global Miro benefits board and Recruitment Privacy Policy.

The text describes a Workplace Manager role in Miro’s Operations/Workplace team, tasked with delivering a safe, secure, world-class hub experience as part of the Integrated Workplace Excellence framework. The role covers the Austin, San Francisco, New York, and Sydney offices and aims to create a happy, productive employee experience while shaping and executing Miro’s workplace strategy and ensuring consistent service delivery through a learning-lab approach. Key duties include developing and executing the workplace strategy, owning hub-related projects with cross-functional teams, managing office operations (maintenance, vendor contracts, moves), coordinating internal events, and coaching the local team. Requirements include a minimum of 5 years in a similar role, proven team leadership and vendor management skills, strong communication, problem-solving, customer service, and a proactive ownership mindset. Benefits include equity, wellbeing, a WFH equipment allowance, an annual Learning & Development stipend, location-specific variations, and a strong emphasis on diversity and belonging, with applicant data handled per the Recruitment Privacy Policy.

Miro is seeking a Workplace Manager to lead operations for its Austin, San Francisco, New York, and Sydney offices and contribute to its Integrated Workplace Excellence framework by delivering a world-class employee experience. The role involves developing and executing Miro’s workplace strategy, owning hub-related projects, coordinating cross-functional teams, and ensuring safe, functional spaces that foster productivity and collaboration. You’ll manage the regional team’s growth, oversee vendors and contracts to ensure high-quality services, and handle workplace projects such as moves and program rollouts. Requirements include a minimum of 5 years in a similar role, a track record of developing teams, strong negotiation and vendor management skills, excellent communication, problem-solving abilities, and a proactive, accountable attitude. Benefits include equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with Miro emphasizing belonging, diversity, and inclusion while using applicant data in line with its Recruitment Privacy Policy.

Miro is seeking a Workplace Manager to lead its Austin, San Francisco, New York, and Sydney offices, as part of the Operations team that uses data-driven policies to deliver a safe, secure, world-class hub experience within the Integrated Workplace Excellence framework. The role involves developing and executing Miro’s workplace strategy, owning hub-related projects, delivering exceptional service, coordinating internal events, ensuring comfortable and functional spaces, and managing facilities maintenance and building management relationships. As the Regional Workplace Manager, you’ll coach and grow the Austin team, manage workplace vendors and contracts to ensure quality services (SLA-based), and oversee office moves, program rollouts, and other workplace projects. Requirements include a minimum of 5 years in a similar Workplace or Facilities Manager role, a proven track record of leading teams, strong negotiation and vendor-management skills, excellent communication, problem-solving abilities, adaptability, and a high level of ownership. The role offers a competitive salary with equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, collaborative culture focused on belonging and inclusion, with location-specific benefits available.

Zendesk is seeking a Senior Manager, SMB Sales to lead Account Executives and drive revenue across new business and expansion, leveraging AI, data, and strategic insight. Key duties include coaching and developing the team, recruiting and onboarding talent, guiding high-velocity multi-stakeholder sales cycles, building AI-driven ROI stories, identifying expansion opportunities, and partnering with Solutions Engineers, Product, and Marketing to design differentiated solutions. The role requires extensive SaaS or customer-support sales leadership, a proven track record of quota attainment, experience with high-velocity and six-figure deals, and the ability to apply AI tools and analytics across forecasting and execution. Compensation in the US ranges from $206,000 to $308,000 OTE with a 50/50 base/commission mix, and the hybrid work arrangement combines in-office collaboration with remote work. Zendesk emphasizes fairness and inclusion, is an equal opportunity employer, may use AI screening, and supports accommodations; it values inspirational leadership, customer-centric, AI-driven decision making, and a growth-minded, collaborative culture.

Zendesk is hiring a strategic and technically fluent Product Manager for MarTech & Digital Systems to own the vision, roadmap, and execution of the marketing technology and digital experience stack, serving as the primary IT liaison to Marketing, MarketingOps, and SalesOps. The role treats internal GTM and digital systems as a product, ensuring seamless data flow, scalable architecture, and reliable platforms from top-of-funnel acquisition through to closed-won sales, while leading AI-driven capabilities to boost efficiency and personalization. Key responsibilities include defining the digital and MarTech product vision, AI and automation governance, digital channel enablement (SEO, CMS, eCommerce, PLG/trials), end-to-end data integrations, cross-functional alignment, enterprise migrations, and data governance with GDPR/CCPA compliance. Qualifications include 5+ years in Product Management or related roles, deep B2B GTM domain knowledge, strong AI/ML fluency, enterprise tools like Adobe Experience Cloud and Salesforce, integration and Agile experience, and preferred certifications or experience with AI-native GTM tools and ABM/routing platforms. The role offers a hybrid work arrangement with a US base salary of $183,000–$275,000 plus bonus/benefits, and the opportunity to lead MarTech and AI-driven transformations while Zendesk emphasizes diversity, inclusion, and fair hiring practices.