The Ampin App
deep insights into the Atlassian community

Atlassian supports flexible work locations and hires globally wherever it has a legal entity. The Trust Engagement team is a globally distributed group of security and compliance professionals helping customers perform risk assessments to trust Atlassian Cloud products, and the team is growing to strengthen its trust program and narrative. As Senior Manager, you will drive growth and expansion of how the company earns and maintains customer trust, oversee interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support, and lead a high-performing AMER-based team. You will lead strategic planning, process and tooling improvements, cross-functional partnerships, manage strategic and enterprise escalations, support executive briefings, and assist legal in negotiating security and compliance terms for customer agreements. Requirements include 10+ years in security/governance/risk/compliance, proven leadership and cross-functional influence, experience scaling trust programs, familiarity with AI tools and AI security/privacy considerations, and knowledge of certifications such as FedRAMP, ISO 27001, and PCI-DSS, along with experience in regulatory compliance, global privacy programs, and large-scale enterprise cloud solutions.

Atlassian offers flexible work options—office, home, or a hybrid—and hires in any country where the company has a legal entity. Search Platform's mission is to power world-class, trusted cross-product knowledge search and discovery across Atlassian’s surfaces, with agentic search pushing the boundaries of AI-driven context search. This role will lead the search and ML architecture that powers search quality, latency, cost, and reliability at scale and set the department's technical direction. Responsibilities include setting technical direction for ML-based search serving (ranking models, retrieval architectures, inference pipelines, and serving infrastructure), driving improvements through rigorous experimentation, pursuing moonshots, end-to-end model optimization, and defining ML systems standards, while mentoring senior engineers. You’ll partner across teams (Search Quality, ML Platform, and product) to align roadmaps and translate ambiguous problems into clear technical bets with measurable success criteria.

- Atlassian offers flexible work options and hires globally where it has a legal entity. - Atlassian’s Trusted Data Platform (TDP) provides secure, scalable data storage used by product and platform teams, meeting enterprise needs such as data residency, encryption, regulatory compliance, backup and recovery, and multi-cloud operations. - TDP SQL is Atlassian’s managed relational database platform, giving engineering teams a supported way to build applications on relational databases without managing infrastructure, availability, security, scaling, or other enterprise controls themselves. - The Senior Engineering Manager for TDP SQL will lead the team, owning its people, strategy, execution, and operational outcomes, and will partner with senior engineers, product and program leaders, infrastructure, security, and product teams to evolve TDP SQL into a dependable, easy-to-adopt internal platform. - Responsibilities include building an inclusive, high-performing team; defining strategy and roadmaps; surfacing delivery risks and dependencies; improving platform adoption and reliability; managing cost posture; and leading cross-functional collaboration across product, security, reliability, and infrastructure to ensure trusted, compliant, and cost-efficient platform delivery.

At Atlassian, you can work from an office, from home, or a hybrid arrangement, and the company hires in any country where it has a legal entity. In this role, you’ll lead a team of Customer Success Architects (AI) focused on adopting Atlassian’s AI platform, Rovo, ensuring engagements move from initial activation to real, measurable business value in production. You’ll hire, coach, and develop CSAs (AI), own pod-level capacity planning and delivery quality, monitor key metrics, and provide enablement materials and playbooks to support the team. You’ll partner with Pre-Sales, Post-Sales, Product, and Engineering, collaborate with account teams to prioritize engagements, surface product friction to influence roadmaps, and advocate for TAS in cross-functional forums while broadening AI adoption. Familiarity with GDPR and the EU AI Act is required, and travel up to 15% is expected for team events, customer meetings, and offsites.

Atlassian supports flexible work locations and hires in any country with a legal entity, enabling employees to balance work with family and personal goals. The role is to lead and manage a region's enterprise Account Executives to meet sales targets and revenue goals through strategic plans to expand market share in the enterprise segment. Responsibilities include mentoring the sales team, setting performance goals, recruiting and onboarding, collaborating with internal teams to streamline processes, and analyzing data to identify growth opportunities. It also involves managing key client relationships, participating in high-level negotiations, and providing regular sales performance updates to senior management while staying informed about industry trends and competitors. Requirements include 10+ years in sales with 5+ years in management (preferably as a second-line sales leader), CRM/analytical tool proficiency, potential French fluency, and a drive to coach, enable, and mentor selling professionals in a fast-paced, international environment, challenging traditional sales models.

Atlassian allows employees to work from the office, home, or a mix and can hire anywhere there is a legal entity. The company is at an inflection point, moving from product-led growth to an enterprise go-to-market, with AI powering its platform (Jira, Confluence, Loom, Rovo) for the world’s top teams. The Account-Based Marketing Manager role for East/Canada Strategic & Enterprise accounts aims to generate pipeline by translating global AI and platform narratives into locally resonant proof points and campaigns through 1:1 omni-channel ABM with sales. Key duties include leveraging AI tools, partnering with sales leadership, planning events, coordinating cross-functional teams, and driving co-marketing with partners to accelerate opportunities in AMER. Requirements include 7+ years of B2B marketing with 3+ years of ABM, a track record of pipeline generation, strong AI fluency, strategic thinking, cross-functional influence, data-driven decision making, and experience with marketing automation/CRM; the Regional & Partner Marketing team is a global group of strategic market owners shaping marketing by market.

The role is a regional Expert Services Consulting leader at Zendesk (Austin and Madison) reporting to Bethany Neubauer, tasked with building and scaling a high-performing team that consistently delivers predictable, high-quality outcomes and accelerates customer adoption and value realization. You’ll establish operating rhythms, staffing discipline, and delivery standards, ensure engagements are staffed and delivered on time and within scope, and monitor utilization, capacity, and KPIs to surface risks and drive remediation that protects retention and expansion across ongoing services packages. You’ll partner cross-functionally to drive customer adoption, expansion, and retention, and you’ll innovate scalable delivery motions, embed continuous improvement, and coach the team through change using data- and AI-enabled tools to turn insights into measurable business impact. Basic qualifications include 7+ years in professional services/enterprise SaaS, 2+ years of people management, proven ability to manage multiple concurrent engagements, and strong analytical and communication skills; preferred qualifications include Zendesk Admin experience, AI tool experience, and advanced degrees, with US OTE of $160,000–$240,000 and a 91/9 base/commission mix and potential bonuses. Zendesk emphasizes a fulfilling, inclusive culture with a hybrid work model and equal opportunity employer policies, and notes that AI screening and accommodations may be used in the hiring process to support applicants.

The role is Senior Staff Engineer on Zendesk's Enterprise Data & Analytics team, leading the architecture and engineering of an AI-ready enterprise semantic data platform that unifies analytics, applications, and AI on trusted foundational data models. You will define the enterprise semantic architecture (metrics, dimensions, entities, relationships, grain, time semantics, and business context), establish reusable semantic contracts, evaluate long-term platform options (Snowflake Semantic Views, dbt Semantic Layer/MetricFlow, Cube), design metadata-driven capabilities, and guide conversational analytics and golden datasets while leading multi-team initiatives from PoC to production. You will mentor engineers, influence build-versus-buy decisions, and treat the platform as an internal product to improve adoption, documentation, onboarding, and migration from duplicate implementations. Basic qualifications include 10+ years in data engineering/architecture with at least 3+ years hands-on semantic layer experience, deep expertise with Snowflake/Databricks and dbt, strong SQL and programming skills, and excellent communication for collaboration across executives, architects, engineers, analysts, data scientists, and business stakeholders. Preferred experience includes Snowflake Semantic Views, dbt MetricFlow, Cube, LookML/Looker, or similar semantic platforms, plus familiarity with text-to-SQL, agent evaluation, deterministic vs probabilistic metric boundaries, and evaluating vendors or open-source platforms for adoption roadmaps; the data stack includes Snowflake, Kafka, Tableau/Looker, AWS, Kubernetes, Terraform, and CI/CD tooling, with a US base salary range of $200k–$300k and potential bonuses, while Zendesk supports hybrid work, diversity and inclusion, and reasonable accommodations.

Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country where it has a legal entity, giving employees more control over personal priorities. The company continues to invest in its largest customers, partnering with 82% of the Fortune 500 and teams at IBM, Tesla, Dish, Lufthansa, and others, with Account Management focused on deepening relationships and delivering value across solutions. The role will accelerate revenue growth by leveraging existing customer footprints, driving top-tier retention, and leading expansions through upsell, cross-sell, and renewals while building senior and executive relationships. Collaboration with the Global Sales Team and strategic account planning is essential for driving total book of business growth, and the position covers the LATAM region requiring full fluency in Spanish. Additional responsibilities include staying current on product updates, communicating improvements to customers and partners, and ensuring accurate forecasting and project documentation.

At Atlassian, employees can work from an office, home, or a mix, and the company hires in any country where it has a legal entity. The Senior Machine Learning Systems Engineer on the Search Platform will own the design, development, and production deployment of ML systems that power search experiences across Jira, Confluence, and Rovo. Responsibilities include designing scalable search infrastructure (retrieval pipelines, vector indexing, embedding-based search), delivering ML components from experimentation through production across regions and tenants, and ensuring high-throughput, low-latency performance with strict SLOs. In ML model development and serving, the role covers building production models (neural rankers, embeddings, reranking), integrating them into serving infrastructure with frameworks like Triton and PyTorch, and collaborating with researchers to create robust monitoring and evaluation. The role also focuses on agentic and Retrieval-Augmented Generation (RAG) retrieval, partnering with Rovo and AI platform teams, driving operational excellence and FinOps, and collaborating cross-functionally with engineering leads, PMs, and mentors.

At Atlassian, employees can work in an office, from home, or a mix, and the company hires in any country where it has a legal entity. The role leads high-impact security incidents in a complex cloud environment, coordinating with Detection, Security Engineering, Product Security, Legal, Crisis Communications, Support, and senior leadership to drive investigation, containment, recovery, and follow-through, and directly manages a team of 5–8 in the US. You’ll coach incident responders, raise the quality of investigations and executive communication, and improve the incident response system through playbooks, metrics, exercises, post-incident reviews, and better tooling, with a focus on adopting investigative AI tools and automation to triage faster without compromising rigor. You should have experience leading complex, multi-stakeholder security incidents in SaaS, cloud, or enterprise settings, strong executive communication, and hands-on familiarity with investigation workflows, detection and response tooling, and log analysis. Experience with regulated environments, incident command or major incident management, and introducing AI-assisted investigation workflows—along with a culture of calm, blameless review, continuous learning, and cross-region coordination—will set you apart and show how the role shapes Atlassian's security future.

DX is a fast-growing SaaS company headquartered in Salt Lake City that helps engineering leaders improve developer productivity, backed by millions of data points and clients like Pinterest, GitHub, BNY, and Xero; it has scaled profitably, tripling ARR, and was recently acquired by Atlassian. By joining Atlassian, DX aims to expand resources, accelerate growth and R&D, and deliver greater impact to customers, with the role open to candidates in EST and CST only. The Commercial Account Executive will partner with DX’s largest and most strategic customers, uncovering pain points around measuring and improving developer productivity and helping them evaluate DX as a long-term strategic partner. You’ll support customers through proofs of concept, help create firm business cases, manage a large territory with a high volume of inbound leads, and work with SDRs, SAs, and leadership to maximize impact across AMER and LATAM accounts. DX values individual mastery and being the best at your craft, rewarding those who excel, while acknowledging that outcomes are influenced by external factors and focusing on performing at the highest level possible.

DX is a Salt Lake City–based, fast-growing SaaS company that helps engineering leaders build high-performing teams and collects millions of data points daily to provide productivity insights for customers such as Pinterest, GitHub, BNY, and Xero. The company has scaled profitably, tripling its annual recurring revenue in recent years, and recently closed on an acquisition by Atlassian, which will expand resources and accelerate growth and R&D to benefit customers. The role is seeking candidates in EST and CST only, and the company emphasizes mastery and performance, focusing on individuals who strive to be the best at their craft and thrive in autonomous, fast-moving environments. Responsibilities include prospecting, qualifying, and closing net-new opportunities across defined territories, owning the full sales cycle, conducting proofs of concept and business-case discussions, building a disciplined pipeline with accurate forecasts, guiding buyers through complex evaluations, and feeding market insights back into product and GTM, with a mixed AMER and LATAM territory. The ideal candidate loves winning, builds repeatable processes, is self-motivated, embraces change, takes ownership of outcomes, is a continuous learner, communicates clearly, and maintains a bias for action balanced with diligence.

The role is intended to accelerate customers’ time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and aligning Product, Services, Sales, and Partners to protect renewals and grow revenue. You’ll lead end-to-end AI roadmap delivery, act as the design authority for deployments, coordinate cross-functional resources, and partner with executives to shape a forward-looking AI strategy and mutual roadmaps, while sustaining ongoing engagement and a channel/adoption strategy with measurable outcomes. The position also requires advising on responsible AI, data governance, and compliance within safe guardrails, and using data-driven insights to track adoption, forecast retention/expansion, and optimize impact. Qualifications include 5+ years in Customer Success/Experience, 1+ year of AI-related experience, enterprise SaaS GTM experience, a track record of using adoption analytics to predict churn and growth, and a bachelor’s degree (AI strategy or PM certifications preferred). Compensation is US OTE $118k–$178k with a 70/30 base/commission split (bonus potential), a hybrid work model, Zendesk’s commitment to diversity and inclusion, and policies on AI screening and accommodations for applicants.

Atlassian offers flexible work options—office, home, or a mix—and hires in any country where it has a legal entity. The DX Solutions Engineering Team at Atlassian is seeking a highly skilled Pre-Sales Solutions Engineer to drive growth of the DX product (getdx.com). You will serve as the solution expert throughout the sales cycle, helping to solve complex business problems for Commercial/Midmarket prospects and ultimately help close critical deals. Responsibilities include leading technical evaluations with Account Executives, driving POCs and pilots, and ensuring a clear demonstration of platform value and technical feasibility. You will also conduct technical discovery, ask consultative questions, design tailored solutions integrating the company's APIs, act as a trusted advisor on deployment methodologies and analytics, and provide feedback to Product and Engineering to inform roadmap priorities.

Atlassian offers flexible work locations—office, home, or a hybrid arrangement—and hires in any country where it has a legal entity. The Value Management Office exists to align all interactions with customers’ strategic business needs and long-term success, with the Value Advisor developing assets to scale value management. The role shapes and delivers strategic value engagements, sets the benchmark for value management craft, drives innovation at scale, and serves as a thought leader and trusted advisor to senior executives within Atlassian and across customers. It involves engaging with senior customer executives, building influential relationships, analyzing financial data for strategic decisions, articulating comprehensive value narratives, and building the VMO’s tooling, content, enablement, and cross-functional partnerships—including direct-to-customer channels—to scale value management. Additional responsibilities include knowledge sharing and thought leadership, mentoring and developing the team, leading the practice across the globe, and traveling up to 15-20% for customer-facing meetings.

Atlassian enables flexible work locations and hires people in any country where they have a legal entity. DX's Solutions Engineering Team at Atlassian is seeking a Pre-Sales Senior Solutions Engineer to drive growth of the DX product (getdx.com). The role serves as the solution expert throughout the sales cycle, helping Enterprise prospects solve complex problems and close critical deals. Responsibilities include leading technical evaluations with Account Executives, conducting discovery and strategy sessions, asking detailed questions to uncover client needs, and designing tailored solutions to integrate APIs with client workflows. It also involves acting as a trusted advisor on deployment and analytics integrations and providing technical feedback to Product and Engineering to inform roadmap priorities.

Atlassian offers flexible work locations and hires in any country where it has a legal entity. The Forward Deployed Architect (FDA) is a trusted transformation architect who combines enterprise-grade technical design with consulting-grade business acumen to turn a CIO’s vague modernization goals into credible, phased, AI-native architectures and transformation plans. They are embedded with 1–3 strategic accounts at a time (typically 3–9 months) and travel up to 50%, owning both the technical reality and the business narrative end-to-end. Responsibilities include business transformation and expansion—designing the System of Work across Jira, Confluence, Rovo, and the Atlassian platform; expanding adoption into HR, Finance, Marketing, PMO, Operations, and other functions; driving AI-based workflows and change management; and delivering a blueprint that evolves with outcomes and usage data—along with architecture and technical design across the full stack and durable artifacts. They also orchestrate executive discovery and cross-team execution, mentor other architects, capture field patterns to influence product, and represent Atlassian externally through talks, reference architectures, and community contributions.

Atlassian offers flexible work options—office, home, or a hybrid arrangement—and hires people in any country where the company has a legal entity. The role is Strategic Sales Development Representatives who partner with Enterprise Account Executives to build and manage a sales pipeline for Atlassian’s most complex customers, in close coordination with Sales Operations and Marketing. You will report to an Enterprise Development Sales Manager. Responsibilities include meeting-setting, outbound prospecting, conversion, quota attainment, gathering feedback, and maintaining customer obsession for large customers; collaborating with enterprise sales, marketing, partners, and operations; and using value-driven messaging to navigate objections and delight customers via personalized prospecting through email, social, video, and calling. You’ll build the pipeline with Enterprise Account Executives and Enterprise Marketing teams; develop in-depth understanding of customers’ organizations, goals, and challenges to add value; and leverage sales technologies such as SFDC, Gong, Outreach, and LinkedIn Navigator.

Atlassians can choose to work in an office, from home, or a combination, giving them control to support family, personal goals, and other priorities. Atlassian hires people in any country where it has a legal entity; this is a remote position and there is no visa sponsorship available. The role is a Sales Development Representative, reporting to a Sales Development Manager, partnering with the Sales and Success Account Teams to build the sales pipeline while ensuring a delightful customer experience. You'll be accountable for meeting setting, outbound prospecting, conversion, quota, and activity metrics, and you’ll navigate objections through value-driven messaging. You’ll also write relevant emails and video prospecting to drive value, build the pipeline in partnership with Sales and Success Account Teams, and work inside SFDC, Gong, Outreach, and LinkedIn Navigator.

- Atlassian offers flexible work arrangements (office, home, or hybrid) and hires in any country where it has a legal entity. - The role is a CSA (AI) within the Customer Success Architect team, focusing on adoption of the Rovo AI platform and delivering time-boxed engagements that yield real business value in production. - You’ll partner with enterprise teams to discover high-impact AI use cases, co-build custom Rovo agents, configure third-party connectors, and deploy solutions, collaborating with Pre-Sales, Post-Sales, and Product teams; this is not a managerial role and CSAs are technical experts guiding adoption. - Day-to-day responsibilities include discovery, design, deployment, collaboration, and advocacy to enable customers and scale adoption, with travel up to 15% domestically and internationally. - The role requires 3-5 years of experience in Customer Success or enterprise SaaS account management, technical aptitude with AI platforms and the Atlassian ecosystem, experience building AI agents and integrations, enterprise workflow expertise, and strong communication to translate AI capabilities into tangible outcomes for non-technical stakeholders.

Atlassian offers flexible work arrangements—office, remote, or hybrid—so employees can better support family, personal goals, and priorities. They can hire people in any country where Atlassian has a legal entity. The DX Solutions Engineering Team is seeking a Pre-Sales Solutions Engineer to drive growth of the DX product (getdx.com) and serve as the solution expert throughout the sales cycle to help close deals. The role involves leading technical evaluations with Account Executives, running Proof-of-Concepts and pilots, and conducting discovery to understand client needs and workflows, plus designing tailored solutions that integrate the company’s APIs. It also includes acting as a trusted advisor on deployment practices and analytics, and providing feedback to Product/Engineering to inform enhancements and roadmap priorities.

Atlassian offers flexible work options—office, home, or a mix—and hires in any country where it has a legal entity. The DX Solutions Engineering Team is seeking a Pre-Sales Senior Solutions Engineer to drive growth of the DX product (getdx.com). The role involves serving as the solution expert throughout the sales cycle, helping Enterprise prospects solve complex business problems with Atlassian products and close critical deals. Key responsibilities include leading technical evaluations with account executives, conducting discovery and strategy sessions, asking detailed questions, and designing tailored solutions to integrate APIs with client workflows. It also entails acting as a trusted advisor on deployment methods and analytics, and capturing feedback to inform product enhancements and roadmap priorities.

Atlassian offers flexible work locations—office, remote, or hybrid—and hires in any country where it has a legal entity to support work-life balance and personal priorities. The Strategic Sales Development Representatives partner with Enterprise Account Executives to build and manage a pipeline for Atlassian’s most complex customers, in close coordination with Sales Operations and Marketing, and report to an Enterprise Development Sales Manager. What you’ll do includes meeting setting, outbound prospecting, conversion, quota attainment, gathering feedback, and maintaining a customer-obsessed approach for our largest customers. You’ll collaborate with enterprise sales, marketing, partners, and operations; use value-driven, personalized messaging across email, social, video, and phone to navigate objections and delight customers; and develop an in-depth understanding of the customer’s organization, goals, and challenges to add value. You’ll build the pipeline with Enterprise Account Executives and Enterprise Marketing, and you’ll enjoy using sales technology in SFDC, Gong, Outreach, and LinkedIn Navigator.

The Director, Compensation at Zendesk owns the strategy, governance, and global operations of compensation programs, translating compensation into a business advantage with scalable, equitable, and market-aligned practices, and a roadmap for advising, analytics, tools, and systems grounded in data rigor and automation. They will partner closely with senior leaders in Finance, Legal, Payroll, Talent Acquisition, HR Business Partners, Total Rewards, and business executives to drive workforce planning, pay equity, budget management, and talent strategy, and serve as the final decision-maker for complex compensation escalations and executive compensation support. Key duties include directing the global compensation function (advising, analytics, tools and systems, policy governance) and developing, modifying, and executing compensation policies and operating models that support pay decisions, job architecture, promotions, and cycle planning. They will lead compensation analytics, forecasting, spend planning, vendor strategy, and governance; own compensation tools and systems; drive continuous improvement and standardization across regions; mentor the team; and establish KPIs, SLAs, and dashboards to measure effectiveness and risk. Requirements include 12+ years in global or executive compensation with 5+ years of people leadership, a related bachelor’s degree, CCP preferred, strong cross-functional partnership, and experience with budgeting and analytics; the US base salary range is $196k-$294k with possible bonus/benefits, and Zendesk is an equal opportunity employer that provides accommodations and may use AI screening per policy.

Atlassian offers flexible work locations—office, home, or a mix—and hires people in any country where the company has a legal entity. DX is headquartered in Salt Lake City, Utah, and is one of the fastest-growing SaaS companies, helping engineering leaders build high-performing teams by collecting millions of data points to provide productivity and experience insights for customers like Pinterest, GitHub, BNY, and Xero. The business has scaled profitably, tripling its annual recurring revenue in recent years, and it recently closed an acquisition by Atlassian. By joining Atlassian, DX will expand resources, accelerate growth and R&D, and deliver greater impact to customers. DX values individual mastery and clear performance criteria, and the role involves prospecting, qualifying, and closing new opportunities, owning the full sales cycle, conducting proofs of concept and demos, building a disciplined pipeline with accurate forecasting, guiding buyers through complex evaluations, incorporating market feedback into product and GTM improvements, and staying current on industry trends and roadmaps.

The role is a strategic, hands-on Startup Growth & Campaign Manager at Zendesk for Startups, responsible for end-to-end funnel execution that bridges top-of-funnel acquisition with mid-funnel activation to drive program applications, onboarding, and paid subscription conversion, using AI to accelerate development. You will own the full-funnel engine with strategy, execution, and optimization of multi-channel campaigns across paid, organic, partner, and community channels, ABM, and VC partnerships to attract founders and convert them to admitted programs and go-live. You’ll design mid-funnel activation and nurture sequences, craft founder-centric copy, and deliver digital programming and events (workshops, webinars, AI immersion sessions) to guide startups through onboarding and rapid Zendesk AI adoption, plus segmented motions for high-value versus high-volume segments and CRO efforts. Requirements include 6+ years in growth/demand/lifecycle/product/performance marketing (B2B SaaS/startups preferred), experience marketing to founders, strong campaign ownership, excellent writing, familiarity with paid media, web analytics, CRM/MA tools, SEO knowledge, data-driven mindset, and robust project management skills. Compensation includes a US base salary range of $96,000–$144,000 with potential bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive workplace with equal opportunity and accommodations for applicants with disabilities, noting that AI may be used to screen applications.

At Atlassian, employees can work in-office, remotely, or in a hybrid setup, and the company hires globally to support personal priorities. Atlassian’s products—Jira Software, Confluence, and Jira Service Management—help teams organize work, with a client base that includes Fortune 500 companies and organizations like NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales role owns 45–75 accounts with 200–10,000 seats and a $2–4M annual quota, leading cross-functional deal teams to drive net new growth and expansion. Responsibilities include building executive relationships, applying MEDDPICC to qualify and win complex opportunities, closing multithreaded, multi-solution deals, negotiating contracts, and maintaining a healthy pipeline with accurate forecasting. The role requires collaboration with channel, marketing, product, and customer success to maximize customer satisfaction, advocacy, and feedback, while staying current on industry trends and occasionally traveling for meetings and events.

Zendesk is hiring a Technical Sales Engineer to join the engineering presales team, focusing on coding, API integrations, and production-ready POCs to demonstrate the platform’s AI capabilities to customers. Responsibilities include delivering customized POCs and demos, building and maintaining API integrations across complex client stacks, supporting deep technical validations, and helping scale internal tooling and automation templates for the field team, while staying current on AI trends like LLMs and autonomous workflows. Required qualifications include a bachelor’s in a technical field, 2–4 years in a technical client-facing role or hands-on software development, proficiency with JavaScript, Python, Node.js, and REST/SOAP APIs, and willingness to travel ~30%. Preferred qualifications include familiarity with enterprise software infrastructure and cloud ecosystems (AWS/GCP/Azure), experience presenting to technical and non-technical audiences, and a portfolio of personal projects or GitHub contributions. Compensation includes US OTE of $188k–$282k with an 80/20 base/commission split, a hybrid work model with in-office requirements, and Zendesk’s commitment to equal opportunity and accommodations, including AI-based screening where applicable.

Miro’s AMER Customer Support team, centered in Austin with a hybrid model (two days per week in the Austin hub), aims to solve customer problems quickly with empathy while supporting the Americas across time zones. As Manager, Customer Support AMER, you’ll lead the regional team (Tier 2 reps and Tier 3 technical support) and oversee Tier 1 outsourced support for AMER time zones, reporting to the Global Head of Customer Support and collaborating with EMEA and JPAC leaders. Key responsibilities include coaching and developing the team, driving performance against CSAT, QA, SLA, and AHT, managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts while aligning with the Tier 4 escalation/incident response team on complex cases. Requirements include 5+ years in customer-facing SaaS roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO support, a strong data-driven mindset, coaching ability, servant leadership, cross-functional collaboration, and language skills such as Portuguese or Spanish (a plus). The role offers a benefits package including equity, wellbeing perks, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture, with location-specific details available on Miro’s Global Benefits board.

The Austin hub role is part of Miro’s Workplace Operations, designed to implement policies and create a safe, welcoming, world-class hub experience within the Integrated Workplace Excellence framework. Miro is seeking a passionate, people-first Workplace Coordinator to be the front-of-house face of the Austin hub, with growth potential across operations, vendor management, and events, backed by a global team. Key duties include welcoming employees and guests, managing visitor flow and venue readiness, coordinating space, supplies, and building maintenance, supporting onboarding and events, and acting as the on-site anchor for the North America remote service desk while coordinating vendors end-to-end. Requirements include 2+ years in workplace operations or related fields, a strong hospitality mindset, excellent organizational and communication skills, proactivity, ability to thrive in a fast-paced environment, and full-time on-site availability in Austin five days a week with familiarity with workplace tools and AI-enabled productivity. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro highlighting its diverse, inclusive culture and global presence across multiple hubs.

The role is Manager, Customer Support AMER at Miro, leading the regional Tier 2 and Tier 3 team based primarily in Austin and overseeing Tier 1 outsourced support for AMER time zones as part of the Global Support Leadership team. You’ll lead and develop a mixed team, run regular 1:1s, coaching, and ticket QA, and drive regional performance on CSAT, QA scores, SLA adherence, AHT, and backlog, while confidently handling escalations. You’ll partner with Customer Success, Sales, and Professional Services on strategic accounts, work with Tier 4 escalations for complex issues, and collaborate cross-functionally with Support Excellence, Product, and Engineering to improve the customer experience and support delivery. Requirements include 5+ years in customer-facing tech roles (ideally SaaS), 2+ years of people management (5-15 ICs), experience with outsourced/BPO teams, strong data-driven decision-making and coaching skills, servant leadership, cross-functional collaboration, ability to manage multiple priorities, and proficiency in Portuguese (Brazilian) or Spanish is a plus; the role is based in Austin with a hybrid schedule (2 days/week in the hub). Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, plus a culture focused on belonging, collaboration, and a mission to empower teams to create the next big thing; the posting also notes a recruitment privacy policy.

The company is seeking an enthusiastic, people-first Workplace Coordinator to be the face of Miro’s Austin hub, with opportunities for growth into broader operations, vendor management, and events supported by a global team. You’ll own the front-of-house and visitor management, ensure space readiness and daily presentation standards, coordinate supplies and maintenance, support employee experiences and onboarding, and anchor the North America remote service desk on-site. Requirements include a minimum of 2 years in workplace operations, hospitality, office coordination, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin, five days a week. Competencies include experience with workplace management tools, vendor coordination, events/visitor experience, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. The offer includes benefits like equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific details available, and Miro emphasizes diversity, inclusion, and a mission to empower teams.

The Manager, Customer Support AMER will lead the regional team (Tier 2 and Tier 3) based mainly in Austin while overseeing Tier 1 outsourced support for AMER time zones, and will be part of the Global Support Leadership team collaborating with EMEA and JPAC. Responsibilities include developing a mixed team, conducting regular 1:1s and coaching, performing ticket QA, and driving regional performance against targets like CSAT, QA scores, SLA adherence, AHT, and backlog health. The role also involves handling escalations, supporting top customer cases, partnering with Customer Success, Sales, and Professional Services on strategic accounts, coordinating with Tier 4 for complex incidents, and working with Product and Engineering to drive continuous improvement. Requirements are 5+ years in customer-facing tech roles (ideally SaaS), 2+ years of people management (5-15 direct reports), experience with outsourced/BPO support, strong data-driven decision making, excellent coaching and servant leadership, cross-functional collaboration, and multilingual skills (Portuguese/Spanish a plus). Perks include global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), a hybrid Austin-based model, and a culture focused on belonging and collaboration as Miro scales to serve 100M+ users across 1,600+ employees.

The Operations function within the Workplace department uses a data-driven approach to design policies that underpin a safe, secure, world-class hub experience as part of Miro’s Integrated Workplace Excellence framework. The Austin hub is a key US site, and this role will be its face, focusing on hospitality and a warm, welcoming office experience with growth opportunities across operations, vendor management, and events, supported by a global team. You will be the front-of-house ambassador, handling visitor management, space readiness, hospitality setup, and daily presentation; coordinate supplies and maintenance; support onboarding, internal events, and workplace communications; and serve as the on-site anchor for the North America remote service desk with Jira ticket triage. Requirements include at least 2 years in workplace operations, hospitality, or a customer-facing role; a natural hospitality mindset; strong organizational and communication skills; a proactive, solutions-focused approach; and full-time on-site availability in Austin, five days a week. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details available; Miro emphasizes diversity, inclusion, and belonging and provides information about life at Miro and the recruitment privacy policy.

The Manager, Customer Support AMER at Miro leads a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers based primarily in Austin, with oversight of Tier 1 outsourced support for AMER time zones and a seat on the Global Support Leadership team. You’ll drive regional performance, conducting regular 1:1s and coaching, performing ticket QA, and ensuring targets for CSAT, QA scores, SLA adherence, AHT, and backlog are met, while handling escalations and coordinating with strategic accounts alongside Customer Success, Sales, and Professional Services. You’ll collaborate with the Tier 4 escalation and incident response team to define escalation paths, work cross-functionally with Support Excellence, Product, and Engineering, and lead initiatives to improve support delivery and customer experience. Requirements include 5+ years in customer-facing tech roles (preferably SaaS), 2+ years of people management (5-15 direct/indirect reports), experience with outsourced/BPO teams, a strong data-driven mindset, excellent coaching and servant leadership, cross-functional collaboration, prioritization skills, and Portuguese or Spanish language skills a plus. The role offers benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend, within Miro’s diverse, inclusive culture and a global, hybrid Austin-based hub life, aligned with Miro’s mission and recruitment privacy policy.

The Austin-based Workplace Coordinator role sits in Miro’s Workplace Operations team and aims to deliver hospitality-forward, data-driven services that support the Integrated Workplace Excellence framework. The role is the face of the Austin hub, responsible for front-of-house duties such as visitor management, space readiness, hospitality setup, onboarding tours, events, and internal communications, as well as behind-the-scenes tasks like supplies, maintenance coordination, and building management liaison, plus serving as the North America remote service desk anchor and triaging Jira tickets. You’ll coordinate vendors and contractors end-to-end, uphold office policies and standards, and gradually take on broader responsibilities across operations, vendor management, and events, with support from a global team. Requirements include a minimum of 2 years' experience in workplace operations, hospitality, or customer-facing roles; a strong hospitality mindset, organizational and communication skills; a proactive, adaptable approach, and full-time on-site availability in Austin five days a week. Benefits include equity, wellbeing support, a work-from-home equipment allowance, and an annual Learning & Development stipend, with location-specific variations, as Miro emphasizes belonging, diversity, and inclusion in its mission.

Miro is seeking a Manager, Customer Support AMER who will lead a mixed Tier 2/3 team and oversee Tier 1 outsourced AMER support, based primarily in Austin with a hybrid 2-days-a-week-in-the-hub model. As a core member of the Global Support Leadership team, you’ll collaborate with peers across EMEA and JPAC, the Support Excellence group, and other functions to align on delivery and customer outcomes. You’ll coach and develop your team, drive regional performance against CSAT, QA, SLA, AHT, and backlog targets, handle escalations, and coordinate with Customer Success, Sales, and Professional Services on strategic accounts, plus work with Tier 4 escalations and Product/Engineering to improve processes. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years of people management leading 5–15 staff, experience with outsourced/BPO support, strong data-driven decision making, coaching, servant leadership, and cross-functional collaboration; multilingual Portuguese/Spanish (C1/C2) is a plus. Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, with a global, diverse, inclusive culture; recruitment privacy policy applies and location-specific benefits may vary.

The posting is for a Workplace Coordinator in Miro’s Austin hub, within the Workplace department’s Operations function, aimed at delivering excellent services and contributing to the Integrated Workplace Excellence framework. The role is the face of the Austin hub, combining warm front-of-house hospitality with responsibilities for space readiness, daily presentation standards, supplies, maintenance, and building management liaison. It also covers employee experience touchpoints, onboarding tours, events, and serving as the on-site anchor for the North America remote service desk, including triaging Jira tickets and keeping staff informed, while coordinating vendors end-to-end and supporting policy evolution for the hub. Requirements include at least 2 years in workplace operations, hospitality, or a customer-facing role, a proactive, people-first mindset, strong organizational and communication skills, and full-time on-site availability in Austin five days a week, plus experience with workplace tools, vendor coordination, events, and AI fluency is a plus. The company emphasizes a global, collaborative culture with opportunities for growth, a supportive benefits package, and a commitment to diversity and belonging as part of Miro’s mission to empower teams to create the next big thing.

Miro's Customer Support team aims to help customers quickly solve problems with empathy and enterprise-grade support, with the AMER team centered in Austin and collaborating across global hubs in EMEA and JPAC. As Manager, Customer Support AMER, you’ll lead the Austin-based Tier 2/3 team and oversee Tier 1 outsourced delivery for AMER time zones, reporting to the Global Head of Customer Support and working with cross-functional peers. You will coach and develop a mixed team, drive regional performance against CSAT, QA, SLA, and AHT targets, manage escalations, and coordinate with Sales, Customer Success, Professional Services, and Tier 4 incident response for complex issues while aligning with Product and Engineering. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management, experience with outsourced or BPO teams, strong analytics and coaching skills, servant leadership, cross-functional collaboration, and language skills in Brazilian Portuguese or Spanish a plus. The role offers global benefits such as equity, wellbeing, a work-from-home equipment allowance, and an Learning & Development stipend, within a diverse, inclusive culture aligned to Miro's mission to empower teams to create the next big thing.

The Austin-based Workplace Coordinator role is part of Miro's Operations under the Workplace department, aimed at delivering hospitality-driven, policy-backed front-of-house and hub experience as part of the Integrated Workplace Excellence framework. The ideal candidate has at least 2 years in workplace operations, hospitality, or a customer-facing role, with a natural hospitality mindset, strong organizational and communication skills, and a proactive, adaptable approach, and must be on-site in Austin five days a week. Key responsibilities include welcoming visitors, managing front-of-house operations, space readiness, supplies and maintenance coordination, onboarding tours and events support, and acting as the on-site anchor for the North America remote service desk while coordinating vendors end-to-end. The role offers growth into broader operations, vendor management, and events with support from a global team across Amsterdam, Berlin, London, Yerevan, and beyond. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific variations, and the company emphasizes diversity, inclusion, and a Recruitment Privacy Policy for applicants.

As Manager, Customer Support AMER, you’ll lead a mixed team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin and oversee delivery of Tier 1 outsourced support for AMER time zones, operating in a hybrid model with a baseline of two days per week in the Austin hub; you’ll report to the Global Head of Customer Support and collaborate with EMEA and JPAC and the Support Excellence team. You’ll lead with empathy, drive regional performance against CSAT, QA scores, SLA adherence, AHT, and backlog targets, and handle escalations for the toughest cases while partnering with Customer Success, Sales, and Professional Services on strategic accounts. You’ll partner with Tier 4 incident response to define clear escalation paths, align cross-functionally with Product and Engineering, and contribute to global leadership with an AMER perspective. What you’ll need: 5+ years in customer-facing tech roles, 2+ years managing teams of 5-15, experience with outsourced/BPO support is a plus, strong analytical, coaching, and servant leadership skills, ability to manage multiple priorities, and high proficiency in Brazilian Portuguese or Spanish (C1/C2) is a plus. What’s in it for you: a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a diverse, inclusive culture focused on belonging and collaboration across Miro’s worldwide hubs.

Miro is seeking a Workplace Coordinator to be the face of its Austin hub, combining a hospitality mindset with a data-driven operations approach to deliver a world-class office experience. The role covers front-of-house duties (welcoming visitors, visitor management, space readiness, hospitality setup) and behind-the-scenes work (supplies, maintenance coordination, building management liaison), plus employee experience touchpoints like onboarding tours, internal events, and workplace communications, and serves as the on-site anchor for the North America remote service desk and vendor coordination. It offers growth across operations, vendor management, and events, supported by an experienced global team, and is a full-time on-site position five days a week in Austin. Requirements include a minimum of 2 years in workplace operations, hospitality, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, a proactive, solutions-focused attitude, and comfort in a fast-paced environment. Perks include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits, alongside Miro’s commitment to diversity, inclusion, and belonging and its Recruitment Privacy Policy.

Miro's Americas Customer Support team aims to help customers solve problems quickly so they can build the next big thing; the AMER team is centered in Austin, works across time zones, and collaborates with outsourced Tier 1 support and global hubs in EMEA and JPAC in a hybrid model with two days per week in the Austin hub. The Manager, Customer Support AMER will lead a regional team of Tier 2 customer support representatives and Tier 3 technical support engineers, oversee Tier 1 outsourced delivery for AMER time zones, and sit on the Global Support Leadership team reporting to the Global Head of Customer Support. Responsibilities include developing the mixed team, conducting regular 1:1s, coaching, ticket QA, and driving performance to meet targets like CSAT, QA scores, SLAs, AHT, and backlog, while handling escalations and serving as escalation point for complex or sensitive cases. The role also requires partnering with Customer Success, Sales, and Professional Services on strategic accounts, coordinating with a Tier 4 incident response team, and aligning with Product and Engineering to drive continuous improvement, as well as contributing to global initiatives and leading projects to improve support delivery and customer experience. Requirements include 5+ years in customer-facing tech roles (preferably SaaS), 2+ years of people management leading 5-15 ICs, experience with outsourced/BPO teams, strong analytical and coaching skills, servant leadership, cross-functional collaboration, multitasking in a fast-paced environment, and proficiency in Brazilian Portuguese or Spanish is a plus; benefits include equity, wellbeing, WFH equipment allowance, and L&D stipend, with location-specific variations.

The Austin-based Workplace Coordinator role is part of Miro’s Workplace Operations and focuses on hospitality to deliver a world-class hub experience within the Integrated Workplace Excellence framework. The role is the face of the Austin hub, responsible for front-of-house duties, visitor management, space readiness, hospitality setup, employee experience touchpoints, and acting as the on-site anchor for the North America remote service desk, plus end-to-end vendor coordination. Requirements include a minimum of 2 years in workplace operations or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin five days a week. Desired competencies include experience with workplace and ticketing tools, vendor coordination, events/visitor experiences, AI tool fluency, and soft skills like adaptability, ownership, curiosity, and growth orientation. The post highlights benefits such as equity, wellbeing, a WFH equipment allowance, and a learning stipend, and emphasizes Miro’s commitment to diversity, belonging, and an inclusive, collaborative culture, with recruitment privacy described.

The Manager, Customer Support AMER leads a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers primarily based in Austin, and oversees Tier 1 outsourced support for AMER time zones. The role is a core member of the Global Support Leadership team, collaborating with EMEA and JPAC peers and the Support Excellence group to build high-performing, empathetic teams. Responsibilities include coaching and developing the team, conducting regular 1:1s and ticket QA, driving CSAT, QA scores, SLA adherence, AHT, and backlog management; handling escalations; coordinating with Customer Success, Sales, and Professional Services on strategic accounts; and partnering with Tier 4 incident response for complex cases. The position also involves cross-functional collaboration with Product and Engineering, leading improvement projects, and using data to surface trends and inform decisions, all under a servant leadership style with strong coaching. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO is a plus, and language skills in Brazilian Portuguese or Spanish are a plus, with benefits such as equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity, belonging, and inclusion across its global presence of about 1,600 employees in 13 hubs.

Miro is seeking a warm, people-first Workplace Coordinator to be the face of its Austin hub, joining the Workplace/Operations team and contributing to the Integrated Workplace Excellence framework. The role combines front-of-house duties (welcoming visitors, visitor management, space readiness, and hospitality setup) with behind-the-scenes work (supplies, maintenance coordination, building management liaison), employee experience touchpoints, and serving as the on-site anchor for the North America remote service desk. Requirements include at least 2 years in workplace operations, hospitality, or office coordination (with emphasis on mindset), strong organizational and communication skills, a proactive, solutions-focused approach, full-time on-site availability in Austin five days a week, and a passion for creating great spaces. Preferred competencies cover experience in corporate/tech/hospitality environments, proficiency with workplace management tools and vendor coordination, event support, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. Benefits include equity, wellbeing, a WFH equipment allowance, and a learning and development stipend, along with a diverse, inclusive culture; Miro emphasizes belonging and collaboration, with location-specific benefits and information on recruitment privacy policies for applicants.

The Manager, Customer Support AMER role at Miro is based mainly in Austin and leads the Tier 2 and Tier 3 team while overseeing Tier 1 outsourced support for the Americas, with a hybrid work model and flexibility for a global team. You’ll lead and develop a mixed team, conduct regular coaching and QA, and ensure targets such as CSAT, QA scores, SLA adherence, and backlog health are met, while handling escalations and coordinating with Tier 4 escalation and other functions. You’ll partner with Customer Success, Sales, and Professional Services on strategic accounts, contribute to QBRs, and drive cross-functional collaboration and continuous improvement with a global lens. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (leading 5–15 ICs), experience with outsourced/BPO support is a plus, strong data-driven decision-making, coaching and servant leadership, and cross-functional collaboration, with Brazilian Portuguese or Spanish at a C1/C2 level being a plus. The role sits within a broader package of benefits (equity, wellbeing, equipment allowance, L&D stipend) and reflects Miro’s focus on belonging and diversity, along with a Recruitment Privacy Policy.

The job is for a full-time, on-site Workplace Coordinator at Miro’s Austin hub who will be the face of the hub and handle front-of-house duties, visitor experience, space readiness, and daily operations. You’ll also manage behind-the-scenes tasks such as supplies and maintenance coordination, onboarding tours, internal events, workplace communications, and serve as the North America on-site anchor for the remote service desk (triaging Jira tickets). Requirements include a minimum of 2 years in workplace operations, hospitality, or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, and five days per week on-site in Austin. Desired competencies include experience with workplace management tools, vendor coordination, events/visitor experience, AI productivity tools, and soft skills like hospitality presence, adaptability, ownership, curiosity, and growth orientation. The role offers a global benefits package (equity, wellbeing, equipment allowance, L&D stipend) and is part of Miro’s diverse, inclusive culture; Miro operates 13 hubs worldwide and emphasizes collaboration and belonging, with location-specific benefits available.

Atlassian offers flexible work options (office, home, or a blend) and hires wherever we have a legal entity, with interviews and onboarding conducted virtually as part of a distributed-first approach. Our customers rely on Jira Software, Confluence, and Jira Service Management to organize, discuss, and complete work, including Fortune 500 companies and notable names like NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized LATAM accounts (200–10,000 seats) with a $2–4M annual quota, focusing on net-new growth, expansion, cross-sell, and advocating for customers to product and engineering. You will lead a cross-functional deal team (SDR, SE, SSE, AM, partners) as the quarterback, build executive relationships across IT, business, and marketing, and use MEDDPICC to qualify and win complex opportunities through outcome-based selling. Responsibilities also include collaborating with channel, marketing, product, and customer success to maximize satisfaction, negotiating and pricing contracts, maintaining a healthy pipeline with accurate forecasting, staying aware of industry trends, and occasional travel for meetings and team gatherings, with full Portuguese fluency required for the LATAM region.

The role is Principal Product Manager for CRM & Sales Systems, owning the vision, strategy, and multi-year roadmap for the CRM (Salesforce) and broader sales tech stack, working as part of a leadership triad with the CRM Architect and CRM Platform Tech Lead to deliver an AI-enhanced CRM that changes how sales teams operate. You will define the vision, align technology investments with global sales goals, champion an AI-first mindset (including generative AI, predictive forecasting, copilots, and automated data capture), and redefine sales workflows to reduce friction and enable new ways of working. You will lead the triad, translate business needs into product requirements, maintain deep stakeholder alignment with Sales Leadership, Revenue Operations, Enablement, and Marketing, and relentlessly prioritize the backlog while balancing strategic features with technical debt and system performance, plus define and track KPIs such as adoption, user satisfaction, time-to-quote, data hygiene, and AI adoption rates. Requirements include 8+ years in Product Management with at least 3+ years in internal GTM systems/CRM/Sales Ops at Principal or Senior level, an AI-first focus, deep B2B sales domain expertise, technical fluency with Salesforce and AI integrations, and a track record of cross-functional triad collaboration and user-centric design; bonus points for prior Sales/RevOps/Sales Engineering experience, Salesforce certifications, and prior AI product rollouts. The package includes a US base salary range of $183,000-$275,000 with possible bonuses or incentives, while Zendesk emphasizes hybrid work, diversity, inclusion, equal opportunity, and accommodations for applicants with disabilities, including AI screening as part of the process.

The job is a hands-on CRM Platform Tech Lead at Zendesk who serves as the technical anchor for the CRM engineering team, focusing on immediate delivery and turning complex business requirements into scalable solutions while architects handle the multi-year roadmap. You’ll be the go-to technical expert for a squad of developers and admins, leading by example, owning sprint commitments, tackling the most complex coding challenges, and promoting an AI-first mindset to transform how technology is built and delivered. Your responsibilities include translating high-level requirements into executable technical designs (e.g., Flow vs Apex decisions, complex triggers, and custom UI components), driving solution engineering, accelerating delivery with AI-assisted tooling, mentoring the team, and enforcing code quality and release hygiene with QA and release management. Requirements include 10+ years of hands-on enterprise CRM development (preferably Salesforce) with at least 3+ years in a technical lead or squad lead role; expert-level proficiency in CRM development languages and frameworks (Apex, LWC, SOQL, REST/SOAP APIs, declarative automation); and an AI-first, delivery-focused, mentoring mindset, plus Agile proficiency; bonuses for advanced CRM certifications or experience implementing AI in CRM. The package includes a US base salary of $161,000-$241,000 with potential bonuses and benefits, Zendesk’s hybrid work model and commitment to fairness and inclusion, and information about AI-based screening and equal opportunity employment with accommodations if needed.

- The role is GTM Lead of Manufacturing within Miro’s Professional Services, tasked with building and scaling a new vertical called Miro for Manufacturing by turning existing manufacturing usage into a defined business and collaborating across Product, Engineering, Marketing, and GTM. - Key responsibilities include owning the zero-to-one development of dedicated manufacturing solutions, identifying high-potential use cases, mapping target accounts and buying committees, moving early deals to closure, aligning GTM with Product/Engineering, representing Miro externally, and building the team and operating rhythm as the vertical grows. - Requirements are 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual ability to speak plant-floor and ROI/boardroom language, senior relationships with VP+ level, and ideally hands-on prototyping in Miro plus proven enterprise sales experience. - The Leadership Profile emphasizes operating with ambiguous contexts, quickly building trust with customers and Product/Engineering, and a bias toward action with prototyping and testing ideas rather than waiting for a perfect plan. - The package offers global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), location-specific salary ranges (roughly $204k–$255k in Los Angeles, San Francisco, and New York), and a description of Miro as a diverse, collaborative, innovation-focused company with a commitment to inclusion and a Recruitment Privacy Policy.

The role is GTM Lead for Manufacturing within Miro’s Professional Services, responsible for building a dedicated manufacturing vertical from zero to scale and partnering with Product, Engineering, Marketing, and GTM teams while representing Miro externally at events and with analysts. Responsibilities include turning Miro’s existing manufacturing footprint into a defined business, identifying winning use cases, targeting accounts and buying committees, carrying early deals, and building the team and operating rhythm as the vertical grows. Requirements call for 10+ years of manufacturing ops and consulting experience (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operator experience managing continuous-improvement projects, bilingual credibility in plant-floor conversations and ROI/deal structuring, senior relationships with VPs, and preferably hands-on prototyping in Miro and a proven enterprise sales track record. The leadership profile emphasizes operating with ambiguity, building trust with senior stakeholders, and a bias toward action, plus the ability to speak credibly on stage and with analysts. Benefits include equity, wellbeing and equipment allowances, a Learning & Development stipend, location-based salary ranges (LA, SF, NY), and a commitment to diversity and inclusion, with Miro’s culture and privacy policy noted for applicants.

The Professional Services organization at Miro houses industry leads who will build specialized, high-value verticals, and as GTM Lead of Manufacturing you will report to the Head of Professional Services while collaborating with Product, Engineering, Marketing, and Go-to-Market teams to launch Miro’s Manufacturing vertical. The role centers on Miro for Manufacturing, turning the existing manufacturing footprint into a defined, scalable business by creating specialized workflows and apps and proving the model through early deals. You’ll own the zero-to-one for manufacturing solutions, identify use cases, map target accounts and buying committees, carry the earliest deals, align GTM, translate manufacturing realities into roadmap decisions with Product and Engineering, represent Miro externally, and build the team and operating rhythm as the vertical scales. Non-negotiable requirements include 10+ years in manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience with a portfolio of continuous-improvement projects, credibility in both plant-floor and boardroom discussions, senior relationships, and ideally hands-on prototyping in Miro plus enterprise sales experience, with a leadership profile that thrives in ambiguity, builds trust quickly, and is biased toward action. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific salary ranges for LA, SF, and NYC, within a broader description of Miro as a diverse, collaborative visual workspace committed to belonging and privacy.

The Professional Services team at Miro is hiring a GTM Lead for Manufacturing to build and scale Miro’s manufacturing vertical from the ground up,Working cross-functionally with Product, Engineering, Marketing, and other GTM teams. You’ll own the zero-to-one efforts for dedicated manufacturing solutions—identifying use cases, shaping product and sales stories, targeting accounts, driving early deals, and eventually building the team and operating rhythm as the vertical grows. Externally you’ll represent Miro at industry events and within analyst ecosystems, while partnering with Product and Engineering to translate manufacturing realities into roadmaps and aligning GTM around the industry. Requirements include 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operator experience, bilingual fluency in plant-floor and ROI/deal structuring, senior VP+ relationships, prototype capability in Miro, and proven enterprise sales execution, with a leadership style that thrives in ambiguity and builds trust with senior stakeholders. The role offers global benefits, including equity and a Learning & Development stipend, with location-specific salary ranges listed (Los Angeles, San Francisco, and New York: $204.34–$255.42 USD) and a culture that emphasizes collaboration, belonging, and empowering teams to create the next big thing.

The Professional Services organization at Miro houses industry leads responsible for building specialized, high-value verticals, and as GTM Lead of Manufacturing you’ll report to the Head of Professional Services while collaborating cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams to launch this new manufacturing vertical. You’ll own the zero-to-one development of dedicated manufacturing solutions by building specialized workflows, identifying use cases, mapping champions and buying committees, and personally driving early deals while aligning GTM with Product and Engineering. You’ll represent Miro for Manufacturing externally—in industry events and with VP-level buyers—and build the team and operating rhythm needed as the vertical scales beyond its first customers. The role requires 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual fluency in plant-floor and ROI/deal-structuring conversations, independently owned senior relationships, hands-on prototyping in Miro, and enterprise sales experience. The package includes a global benefits slate (equity, wellbeing benefit, WFH equipment allowance, L&D stipend), location-based salary ranges for LA/SF/NY (about $204.34–$255.42 USD), and a commitment to diversity and inclusion with a Recruitment Privacy Policy.

The Professional Services team at Miro is hiring a GTM Lead for Manufacturing to build one of the company’s new vertical businesses from the ground up, working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams. You’ll own the zero-to-one development of dedicated manufacturing solutions, identify high-potential use cases, translate them into a product and sales story, target accounts, map the buying committee, and personally drive early deals while aligning GTM and collaborating with Product/Engineering and external representation at events and analyst networks, then scale the team and operating rhythm as the footprint grows. Non-negotiable requirements include 10+ years across manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner or equivalent), manufacturing-operator experience managing portfolios of continuous-improvement projects, bilingual in plant-floor and ROI discussions, senior relationships with VP+ levels, and preferred hands-on prototyping in Miro and enterprise sales experience. The Leadership Profile emphasizes comfort with ambiguity, rapid trust-building with senior stakeholders, and bias toward action with a propensity to prototype and test ideas rather than wait for a full plan. Benefits include equity, wellbeing support, a WFH equipment allowance, an annual Learning & Development stipend, location-specific salary ranges (LA, SF, NY: $204.34–$255.42), and a culture focused on diversity, inclusion, collaboration, alongside a description of Miro’s mission and privacy practices.

The Professional Services organization at Miro is building a new Manufacturing vertical, with the GTM Lead reporting to the Head of Professional Services and collaborating with Product, Engineering, Marketing, and Go-to-Market teams to launch this vertical from the ground up. The role focuses on zero-to-one development of dedicated manufacturing solutions by turning Miro’s existing manufacturing footprint into a defined business, identifying use cases, and crafting a product and sales narrative that manufacturers recognize. Responsibilities include identifying target accounts and buying committees, closing early deals, aligning GTM to industry needs, partnering with Product and Engineering to translate manufacturing realities into roadmaps, representing Miro externally at events, and building the team and operating rhythm as the vertical scales. Requirements include 10+ years in manufacturing operations and consulting (with 3–4 years at Engagement Manager/Associate Partner level), plant-floor experience and ROI fluency, senior relationships with VPs, hands-on prototyping in Miro, and enterprise sales experience, with a leadership style comfortable with ambiguity and trust-building. Benefits include a global package with equity, wellbeing, WFH equipment, and a Learning & Development stipend, with location-specific salary ranges listed (LA/SF/NY about $204k–$255k), reflecting Miro’s culture of belonging and inclusion and its Recruitment Privacy Policy.

The Professional Services organization at Miro is building new verticals, and as GTM Lead of Manufacturing you’ll create Miro’s dedicated manufacturing vertical from the ground up, reporting to the Head of Professional Services and collaborating across Product, Engineering, Marketing, and Go-to-Market teams. You’ll own the zero-to-one development of specialized manufacturing workflows and applications, identify winning use cases, translate them into product and sales stories, target accounts and buying committees, and drive the earliest deals while aligning GTM and representing Miro externally. You’ll also build the team and operating rhythm needed as the vertical scales, prototype solutions directly in Miro, develop ROI cases, and engage with executives, industry events, and analysts to shape buyer perception. The role requires 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), plant-floor to ROI credibility, senior relationships with VP-level buyers, hands-on enterprise sales, and a leadership style comfortable with ambiguity and bias to action. Miro offers global benefits including equity and stipends, location-specific salary ranges for Los Angeles, San Francisco, and New York, and a culture centered on belonging, collaboration, and innovation, with further detail on Miro’s mission and privacy policies.

The Professional Services organization at Miro is building verticals, and for Manufacturing they seek a GTM Lead to develop specialized solutions and workflows, turning Miro’s existing manufacturing footprint into a defined, scalable manufacturing business and proving the model deal-by-deal. You’ll own the zero-to-one for dedicated manufacturing solutions, identify and translate use cases into a product and sales story, target accounts and early champions to close deals, align GTM, and partner with Product and Engineering to turn manufacturing realities into roadmap decisions while representing Miro externally. You’ll also build the team and operating rhythm the vertical needs as it scales beyond its first customers, and you’ll engage on stage at industry events and within analyst and consultancy ecosystems to establish credibility with manufacturers. Non-Negotiable requirements include 10+ years across manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience with a portfolio of continuous-improvement projects, bilingual in plant-floor conversations and ROI/deal structuring, senior relationships with VPs and above, plus preferred hands-on prototyping in Miro and enterprise sales experience. What’s in it for you includes a global benefits package with equity, wellbeing, WFH equipment allowance, and an L&D stipend, with location-specific salary ranges (Los Angeles, San Francisco, New York) of $204.34–$255.42 USD, and Miro’s description as a visual workspace for innovation with a diverse, inclusive culture.

The GTM Lead of Manufacturing at Miro's Professional Services builds a dedicated manufacturing vertical from zero to one, turning Miro's existing manufacturing footprint into a defined, scalable business, and reports to the Head of Professional Services while collaborating across Product, Engineering, Marketing, and GTM teams. You will own the zero-to-one development of specialized workflows and applications, identify win-use cases, translate them into a product and sales narrative, target accounts, map the champion and buying committee, and carry early deals across the line, while representing Miro externally at industry events and analyst ecosystems and building the team as the vertical scales. The role requires 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operations experience, bilingual capability in plant-floor and ROI/deal structuring discussions, and a proven ability to execute enterprise sales and prototype solutions in Miro. The Leadership Profile emphasizes comfort with ambiguity, rapid trust-building with senior stakeholders, and a bias toward action and prototyping ideas rather than waiting for a perfect plan. The package includes global benefits, equity, wellbeing supports, WFH equipment allowance, and an L&D stipend, with salary ranges listed for Los Angeles, San Francisco, and New York, alongside Miro's emphasis on collaboration, diversity, and inclusion.

The job is a Senior Full Stack Engineer position at Zendesk to build a real-time voice AI product that makes live conversations feel natural and reliable, with a focus on reducing latency and improving AI-driven support. Responsibilities include designing and implementing backend services for real-time voice conversations with emphasis on latency, reliability, and observability; building integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services; shipping end-to-end features; improving platform reliability through monitoring, tracing, autoscaling, and failure recovery; addressing turn-taking and graceful handoffs to humans while collaborating with product and design. Requirements include solid backend fundamentals with API design, async systems, and scalable integrations; hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols; a product-driven engineering mindset; the ability to debug latency and reliability issues; and cross-functional collaboration. Basic qualifications are 3+ years building production software with significant backend experience, experience with real-time or event-driven systems (WebRTC, SIP, streaming APIs), and proficiency in Python or equivalent backend languages and async architectures; preferred qualifications include telephony stacks, SIP, media servers, or speech/ASR/TTS integrations, familiarity with LLMs or conversational AI production infrastructure, and experience on full-stack teams shipping both backend and frontend user experiences. The US base salary ranges from $145,000 to $217,000 with possible bonuses/benefits; Zendesk supports hybrid/remote work, may use AI screening for applications, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

- The role is Senior Manager, Revenue Recognition in Austin, TX, owning the revenue close operations in Zuora Revenue (RevPro) from period open to final posting. - Key responsibilities include leading the end-to-end monthly open/close, posting revenue journal entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the team, and continuously improving close procedures and controls. - Basic qualifications require 7+ years in revenue recognition or technical accounting, a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge. - Preferred qualifications include SaaS industry experience, NetSuite or ERP experience, and prior mentoring or managing accounting staff. - The role offers a hybrid work arrangement with some in-office time, a base salary range of $151,000–$227,000 plus bonus/benefits, and Zendesk’s commitment to diversity and equal opportunity.

The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.