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Atlassian offers flexible work options and hires globally where it has a legal entity, and is hiring a Sales Compensation Strategy & Design Sr. Manager to modernize and scale Sales compensation plans across all sales roles. The role combines strategic, analytical, and execution work and requires collaboration with Sales, Strategy, Sales Ops, Finance, HR, Enablement, Product, and RevOps to re-architect how we land, expand, and retain customers. Responsibilities include end-to-end design and rollout of commission and incentive programs, and designing energizing incentive models for SaaS patterns such as subscription, consumption, usage-based, and commit-to-consume, while evolving customer engagement models and GTM plays. It emphasizes data-driven strategy, benchmarking, tracking metrics, developing incentive programs, and forecasting impact with executives to ensure scalable execution. Qualifications include 6-9 years in SaaS sales compensation with plan strategy and design, enterprise-scale transformation experience, strong analytical and communication skills, cross-functional influence, and experience with compensation tools.

At Atlassian, employees can work in an office, from home, or a combination, and the company hires in any country where it has a legal entity. Atlassian's software—Jira Software, Confluence, and Jira Service Management—helps teams collaborate, with customers including Fortune 500 firms and organizations such as NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team identifies cloud-first opportunities, drives cross-sell and expansion, nurtures customer relationships, and aims to meet revenue targets while advocating for customers by feeding feedback to product and engineering. You will own 45-75 mid-market accounts (200-10,000 seats) with a $2-4M annual quota and lead a cross-functional deal team (SDR, SE, SSE, AM, and partners) to establish territory and account plans. The role involves building executive relationships, applying MEDDPICC to qualify and win complex opportunities, closing multithreaded, multi-solution deals through outcome-based selling, occasional travel, collaboration with internal teams, negotiating/pricing, maintaining a healthy pipeline with accurate forecasting, and staying informed about industry trends and competitors.

The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.

Atlassian supports flexible work locations (office, home, or hybrid) and hires in any country where they have a legal entity to help employees balance family, personal goals, and priorities. The opening is for a Senior Solution Consultant with a Service Management focus on the East Coast Strategic Advisory Services team; it’s an individual contributor role, not managerial, within a globally distributed Advisory Services group that serves large strategic and enterprise customers. Responsibilities include collaborating to deliver strategic outcomes, solving business challenges with Atlassian products and practices, identifying expansion opportunities, building deep industry expertise, creating technical guidance, and advocating for customer needs across Atlassian teams. The role requires up to 30% travel domestically (and sometimes internationally) for internal and customer-facing events. Candidates typically have 6-8 years in SaaS, 5+ years in customer-facing roles with broad stakeholder engagement, ITSM and Atlassian ecosystem familiarity, IT operations background, English fluency (Spanish, French, or Portuguese nice-to-have), and preferred experience in coaching, cross-team collaboration, and working with large customers in consulting or technical advisory.

At Atlassian, you can work from an office, from home, or in a hybrid setup, giving you more control over family, personal goals, and other priorities. We hire in any country where we have a legal entity, and our 250,000+ customers include NASA, IBM, HubSpot, Samsung, and Coca-Cola. Our Customer Success Managers are value-driven, collaborative, and passionate about helping customers achieve transformational outcomes, celebrating wins, sharing knowledge, and supporting each other as a team. In this role, you will own a portfolio of enterprise customers, build executive relationships, act as a trusted advisor through onboarding, adoption, and value realization, deliver value at scale through webinars and curated outreach, guide proactive journeys using predictive signals and frameworks, and champion customer advocacy. Required background includes 7+ years in SaaS roles such as Customer Success or Account Management, executive stakeholder management and program management experience, Jira/Confluence familiarity, cross-functional collaboration, strong communication, and experience with Gainsight, Salesforce, and BI tools.

Zendesk is seeking a Director of IT Finance to lead a high-performing team that supports critical financial processes, particularly Record to Report (R2R) and Source to Pay (S2P), with an emphasis on finance technology and collaboration across geographies. Responsibilities include leading and developing IT teams, designing scalable value streams to optimize R2R and S2P, serving as a strategic partner to global business leaders, driving large ERP migrations and financial system integrations, implementing AI-driven automation, and ensuring system oversight and strong project management. Requirements feature a bachelor’s degree in Finance, Accounting, Business, or related field (MBA or CPA/CFA preferred), 10+ years in finance systems/operations with at least 5 years in leadership, and proven experience with ERP/finance tools (e.g., Oracle, NetSuite, Adaptive, Blackline, Coupa) plus demonstrated global team development and change management skills. The role offers a US base salary of $170,000–$256,000 with potential bonuses and benefits, and a hybrid in-office/remote schedule with specific in-office days determined by the hiring manager. Zendesk highlights its core values (lead with exceptional service, deliver the simplest solution, take pride in our work, care for each other) and its commitment to diversity, equity, and inclusion, while noting the use of AI screening in applicant evaluation and providing accommodations for applicants with disabilities.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 SaaS experience to lead revenue recognition, contract analysis, and policy development. The role covers fundamental ASC 606 compliance, expert advisory on contracts, data-driven decision making, continuous improvement of processes and systems, data integrity, and supporting financial reporting and audits. Candidates should have extensive ASC 606 knowledge, a degree in accounting/finance (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics, cross-functional collaboration, meticulous attention to detail, and the ability to work US hours. The position offers a US base salary range of $118,000–$178,000 with potential bonuses or related incentives, and Zendesk emphasizes a hybrid, flexible, and inclusive work culture along with diversity, social impact, and benefits. Zendesk is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities.

Atlassian offers flexible work options (office, remote, or hybrid) and hires globally wherever it has a legal entity. The Enterprise Solution Sales Executive for Jira Service Management will be a subject-matter expert in ITSM and ESM, driving new sales motions and co-selling with account teams to deliver tailored Atlassian solutions for large enterprise customers. Responsibilities include owning end-to-end JSM sales motions—from prospecting to close—developing territory and account strategies, and engaging customers with value-based ROI tied to outcomes like MTTR, change failure rate, and agent productivity. The role also runs competitive campaigns against incumbent ITSM vendors, leads cloud-first migrations, and collaborates with Solution Engineers, Customer Success, Marketing, and Partners, while applying MEDDPICC for forecasting and providing product feedback to shape strategy. Qualifications include a minimum of 5 years in enterprise software sales, success meeting quota, experience selling ITSM/ESM or related transformations, multi-stakeholder cycles including CIO/VP-level executives, and strong communication and cross-functional collaboration skills.

Zendesk is the world’s leading Customer Experience and Support Platform and is hiring for a pure hunting software sales role aimed at building the pipeline in America. The role requires engaging with prospects to understand business challenges, collaborating with sales, product, and marketing, and generating high-value pipeline across SMB to Enterprise through personalized messaging and outbound outreach. Requirements include 2+ years in sales, business development experience across SMB/Commercial/Enterprise, excellent communication skills, and proficiency with Salesforce, ZoomInfo, Outreach, and 6sense, with a bachelor’s degree preferred. In the US, the compensation is an OTE range of $36.54–$54.81 with a 70/30 base/commission split, plus potential bonuses, benefits, and a hybrid work arrangement requiring some in-office presence. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI in screening, and offers accommodations for applicants with disabilities, with a global network of offices and a flexible hybrid work model.

Zendesk is hiring an inbound Sales Development Representative to join the Sales team, seeking self-starters who enjoy SaaS, sales, and a fast-paced tech environment. The role involves promptly following up on trial/demo leads, conducting qualification calls, creating Salesforce opportunities, and scheduling quality meetings with Account Executives, with a focus on meeting or exceeding weekly and monthly quotas. Required skills include active listening, multi-tasking, strong verbal and written communication, adaptability to change, a passion for sales and technology, and being a goal-oriented team player. Desired qualifications include a bachelor’s degree, transferable sales or internship experience, and demonstrated success in meeting targets. Compensation ranges from $32.69 to $49.04 OTE with a 70/30 base/commission mix, the role is hybrid with some in-office days, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening policies, and accommodations for disabilities.

Atlassian supports flexible work arrangements—office, home, or a hybrid model—and hires in any country where it has a legal entity. DX, headquartered in Salt Lake City, is a fast-growing SaaS company that uses data-driven insights to boost developer productivity and was recently acquired by Atlassian to accelerate growth and impact for customers. The role is a Customer Success Manager for up to 30 midmarket DX customers, focused on driving engineering transformation, managing implementation and rollout, and ensuring renewal and ongoing value. Responsibilities include owning the full customer lifecycle, coordinating internal teams, creating success plans, meeting renewal and expansion targets, forecasting renewals, identifying renewal challenges, and conducting executive-level discussions to align DX with customers’ strategic goals. DX values mastery and high performance, seeking candidates with 5–7 years of CS experience who are detail-oriented, consistently excellent, technically adaptable, and capable of ownership and influencing others; startup experience or familiarity with technical executives is a bonus.

Atlassian supports flexible work locations, allowing employees to work in an office, from home, or a combination, and hires in any country where the company has a legal entity. The Advisory Services team is globally distributed and helps large strategic and enterprise customers tackle complex challenges to maximize value from their Atlassian investments. They are hiring an Engagement Manager as an individual contributor (not a manager) to drive outcomes and lead client engagements. Responsibilities include being the primary contact for engagements, managing scope, delivering projects, identifying growth opportunities, accelerating value, and cultivating relationships while coordinating with cross-team efforts. The role requires up to 30% travel domestically and, in some cases, international travel for internal and client-facing events.

The Workplace Manager will lead Miro’s offices in Austin, San Francisco, New York, and Sydney to deliver a world-class employee experience and help shape the company’s workplace strategy. Responsibilities include owning hub projects, coordinating day-to-day execution, maintaining safe and functional spaces, and ensuring consistent service delivery as well as the learning-lab approach. The role also focuses on the employee experience through internal events, engagement initiatives, cross-functional collaboration, managing office vendors and contracts, and coaching regional team members. Requirements include at least 5 years in a similar Workplace/Facilities Manager role, proven team leadership, strong negotiation and vendor management skills, excellent communication, problem-solving, adaptability, and a self-starting, accountable attitude. Miro offers a global benefits package (equity, wellbeing, WFH equipment, L&D stipend), values diversity and inclusion across 13 hubs, and provides information about recruitment privacy and location-specific benefits on its benefits board.

As a core member of the Workplace department, the Operations function delivers world-class services and a safe, productive hub experience for Mironeers through a data-driven approach that underpins Miro's Integrated Workplace Excellence framework. The role is a Regional Workplace Manager for Austin, San Francisco, New York, and Sydney, responsible for creating a happy employee experience and shaping Miro’s workplace strategy to drive consistent service delivery and learning-lab initiatives. Key duties include developing and executing the workplace strategy, owning hub projects and day-to-day execution with cross-functional teams, coordinating office maintenance and liaising with building management, and driving events, programs, and vendor relationships. Requirements include a minimum of five years in a similar Workplace or Facilities Manager role, proven team leadership, strong negotiation and vendor-management skills, excellent communication, problem-solving abilities, and a proactive, self-starting attitude. Miro offers a competitive salary with equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, and is a global, diverse, inclusive company with 1,600+ employees across 13 hubs, guided by its Recruitment Privacy Policy for applicant data.

This is a Workplace Manager role at Miro, spanning Austin, San Francisco, New York, and Sydney, aimed at delivering a world-class employee experience and contributing to the Integrated Workplace Excellence framework. You will develop and execute Miro’s workplace strategy aligned with business objectives, own hub-related projects, and ensure the offices support collaboration, safety, and productivity, including learning-lab initiatives and internal events. Responsibilities include managing vendors and contractors, negotiating contracts, overseeing office moves and program rollouts, coaching a local team, and coordinating cross-functional project teams. Requirements call for at least 5 years in a similar Workplace/Facilities Manager role, proven leadership and vendor-management skills, strong negotiation, excellent communication, problem-solving abilities, and a self-starting, accountable attitude. Benefits include equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, with a strong emphasis on diversity, belonging, and an inclusive environment across Miro’s global hubs.

The job is for a Workplace Manager at Miro, responsible for the Austin, San Francisco, New York, and Sydney offices to deliver a world-class employee experience and help shape Miro’s workplace strategy within the Integrated Workplace Excellence framework. Responsibilities include leading hub-related projects, managing day-to-day operations, ensuring safe and functional spaces, coordinating maintenance and events, and driving consistent service delivery across locations. The role also involves coaching and developing the local team, overseeing vendors and contracts with strong negotiation skills, and handling office moves and other workplace projects. Requirements include at least five years in a similar workplace or facilities management role, proven team leadership and vendor management, excellent communication and problem-solving abilities, and a proactive, self-starting attitude. Benefits include equity, wellbeing, a work-from-home equipment allowance, and a learning and development stipend, with a global focus on diversity and inclusion and location-specific benefits as applicable, all governed by Miro’s applicant privacy policy.

As a core member of the Workplace team in Operations, this role uses a data-driven approach and innovative technology to design policies that underpin a safe, secure, world-class hub experience and advance Miro’s Integrated Workplace Excellence framework. The Workplace Manager will oversee the Austin, San Francisco, New York, and Sydney offices, delivering a world-class employee experience, ensuring safety and functionality, and shaping Miro’s workplace strategy including consistent service delivery and the Learning Lab approach. Key duties include developing and executing the workplace strategy aligned with business objectives, owning hub-related projects, communicating with employees and senior stakeholders, supporting the employee experience and engagement, ensuring comfortable offices, and coaching regional teammates to run the office end-to-end. You will also manage vendors and contracts, negotiate and maintain strong supplier relationships, and lead project management for moves, relocations, program rollouts, and other workplace initiatives. With at least five years’ experience in workplace or facilities management, you’ll be offered a competitive package with potential equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse, inclusive culture at a company that aims to empower teams to create the next big thing.

The job is a Workplace Manager within Miro’s Workplace/Operations team, responsible for the Austin, San Francisco, New York, and Sydney offices and for delivering a world-class employee experience aligned with Miro’s Integrated Workplace Excellence framework. You will shape and execute the workplace strategy, lead hub-related projects, ensure safe, functional office spaces, and drive consistent service delivery and the learning lab approach. You will develop and grow your regional team, coach office day-to-day operations, manage vendors and contractors, negotiate contracts, and oversee office moves and other workplace projects. Requirements include at least five years in a similar workplace or facilities role, proven leadership, strong vendor management and negotiation skills, excellent communication, problem-solving, and a self-starting ownership mindset. The role offers a competitive salary with equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, within a company that values diversity, inclusion, and collaboration; Miro is a global visual workspace with 100M users, 250,000 companies, and 13 hubs.

The Operations function in Mirone’s Workplace department uses a data-driven and innovative approach to deliver high-quality services that underpin the Integrated Workplace Excellence framework and create a safe, world-class hub experience. The role seeks a Workplace Manager to elevate the Austin, San Francisco, New York, and Sydney offices, responsible for delivering an outstanding employee experience, ensuring safety and functionality, and shaping Miro’s workplace strategy and learning-lab initiatives. Key responsibilities include developing and executing the workplace strategy aligned with business objectives, owning hub projects, maintaining strong stakeholder relationships, supporting employee events and engagement, coordinating office maintenance, and managing vendors and projects such as moves and relocations. Candidates should have at least 5 years in a similar role, proven leadership of teams, strong vendor negotiation skills, excellent communication, problem-solving abilities, and a self-starting, accountable mindset. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes belonging and inclusion as a global, diverse, innovative workplace serving 100M users and 250,000 companies.

The job is for a Workplace Manager at Miro's Workplace/Operations team, tasked with creating a safe, productive, and world-class hub experience across Austin, San Francisco, New York, and Sydney in support of Miro's Integrated Workplace Excellence framework. You will develop and execute the workplace strategy to align with business objectives, own hub projects with cross-functional teams, ensure exceptional customer service and employee engagement, and deliver on Miro's learning lab approach. You’ll ensure offices are comfortable and functional, coordinate maintenance with building management, and build/ support the employee experience including internal events and programs from the workplace perspective. As Regional Workplace Manager, you will coach Austin team members to run the office end-to-end, and manage workplace vendors/contractors, negotiate contracts, maintain SLAs, and oversee office moves and other projects. Requirements include at least 5 years in a similar role, leadership, vendor management, strong communication, problem-solving, ownership; benefits including equity, wellbeing, WFH equipment allowance, L&D stipend, and commitment to diversity and inclusion.

Miro is hiring a Workplace Manager to oversee its offices in Austin, San Francisco, New York, and Sydney, with the goal of delivering a world-class employee experience and shaping the company’s workplace strategy within the Integrated Workplace Excellence framework. The role involves owning hub-related projects, coordinating cross-functional work, ensuring consistent service delivery and learning-lab initiatives, and focusing on employee engagement, events, and a safe, productive environment. You’ll manage all aspects of the employee experience, including office maintenance and building management liaison, and oversee workplace vendors, contractors, contract negotiations, SLAs, and major projects like moves and program rollouts; as Regional Workplace Manager you’ll coach and develop your Austin team to own the office end-to-end. Requirements include at least five years in a similar Workplace/Facilities Manager role, proven team leadership and vendor management, strong negotiation and communication skills, problem-solving ability, and a self-starting, accountable attitude. The package includes competitive salary and benefits such as equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details and a firm commitment to diversity, inclusion, and belonging across Miro’s 13 hubs and 100M+ users.

- Miro is seeking a Workplace Manager to elevate its Austin, San Francisco, New York, and Sydney offices and deliver a world-class employee experience within an Integrated Workplace Excellence framework. - You will develop and execute Miro’s workplace strategy, own hub-related projects, maintain a safe and functional environment, and support employee engagement through internal events and cross-functional collaboration. - You’ll manage office operations end-to-end, including vendor and contract management with SLAs, office moves and relocations, and coach regional team members on day-to-day office ownership and delivery. - Requirements include at least 5 years in a similar role, proven leadership and vendor management, strong negotiation and communication skills, problem-solving ability, and a self-starting, accountable attitude. - About Miro: a global, diverse visual workspace with 1,600+ employees across 13 hubs, dedicated to empowering teams to create the next big thing, and offering benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend.

The Manager of Technical Architecture will lead Zendesk's Technical Architecture team within Global Managed & Professional Services, partnering with services leadership and cross-functional teams to achieve project delivery, utilization, and customer satisfaction goals. The role requires an established, energetic leader who mentors the team, sets repeatable processes, and engages with customers daily to drive successful outcomes. Responsibilities include planning and directing Functional Consulting Services, mentoring staff to improve billable utilization and quality, owning billable deliverables and projects (portfolio, staffing, design, quality, execution), recruiting to grow a global team, and contributing to offerings, methodology improvements, and bookings/revenue targets. Requirements include 3+ years of management experience, 5+ years in SaaS delivering consulting services or programming experience (e.g., Ruby, Python, Java, JavaScript), strong leadership in business/process transformation, experience with various technical concepts (web development, web sockets, mobile, backend, REST APIs), and excellent communication, project management, and C-suite interfacing skills; a Bachelor's degree and/or MBA is preferred. Compensation includes US OTE of $138k–$208k (base/commission 91/9), potential bonuses or incentives, and a hybrid work model that requires some in-office attendance with the schedule determined by the hiring manager; Zendesk emphasizes diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

- The Services Consultant will lead end-to-end technical delivery for customers, taking ownership from requirements gathering to go-live and ensuring solutions align with business goals. - Responsibilities include acting as a Zendesk for Contact Center subject matter expert, designing solutions with detailed Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, training clients, and maintaining regular project communications with Engagement Managers. - Qualifications require 3+ years in a customer-facing role (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years building/deploying complex cloud-based solutions, experience in AWS environments, automation and integrations across contact centers, strong programming skills (Python/Lambda), and a hands-on, problem-solving mindset. - Zendesk emphasizes a supportive, diverse, and inclusive culture with competitive pay, hybrid/remote work options, and social impact initiatives, with a US base salary range of $137,000–$205,000 plus potential bonuses or incentives. - Zendesk is an equal opportunity employer and may use AI screening; they provide accommodations for applicants with disabilities and offer resources for understanding EEO rights and requesting accommodations.

The role is a Solutions Architect in pre-sales who will act as the technical expert to design and scope customized Zendesk-based solutions with potential customers in order to secure professional services engagements. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk Contact Center expertise, and partnering with Professional Services for a smooth handoff to delivery. Qualifications require 3+ years of customer-facing experience, 3+ years building/migrating/deploying complex cloud solutions, AWS experience with Amazon Connect (must-have), the ability to translate business objectives into a technical solution and detailed project estimate, and exceptional communication and presentation skills. The US annualized OTE ranges from $165,000 to $247,000 with an 80/20 base/commission mix, and may include bonuses or incentives depending on factors like location and experience. Zendesk emphasizes its mission, hybrid work model, commitment to diversity and inclusion, and provides information on AI screening, equal opportunity employment, and reasonable accommodations for disabilities or veterans.

- The role is a senior, highly technical customer support expert for Zendesk Premier customers, serving as the designated contact, understanding needs, advocating for solutions, and coordinating input from a global team. - Responsibilities include owning customer issues through resolution, providing guidance on APIs, Frameworks, and SDKs, and stepping in during service incidents to coordinate among Operations, Development, Incident Management, and the customer. - Required skills encompass 2+ years as a Zendesk Administrator or deep product knowledge, 2–4 years of enterprise software support, enterprise/technical architecture experience, multi-vendor SaaS troubleshooting, and hands-on HTML/JSON/JavaScript/REST experience (Java/Ruby/Python a plus). - The position offers a US base salary of $82,000–$124,000 with potential bonus/benefits and follows a hybrid work model requiring in-office presence part of the week, with the schedule determined by the manager. - Zendesk emphasizes fairness and inclusion, may use AI for screening, is an equal opportunity employer, and values diversity and accommodations; requested skills include formal presentation, innovative thinking, proficiency with tools like GSuite/Slack/Confluence, and a second language is welcome.

The Technical Architect will understand, detail, and implement all customer requirements for Zendesk integrations, collaborating with customer SMEs to craft their Zendesk instance for success. They will lead technically oriented customer conversations, work with Consultant/Support/Account Management to position and validate solutions, translate highly technical concepts for executive audiences, provide field feedback to influence product development, design and present technical solutions, propose validated workarounds, and lead discussions across a broad range of technologies. Requirements include a Bachelor’s or equivalent plus 1-2+ years delivering consulting or programming in languages like Ruby, Python, Java, C#, or JavaScript; strong analytical and scoping abilities; experience with RESTful APIs and backend/frontend development; SaaS experience; high energy and strong communication; and English proficiency (additional languages are a plus). Nice-to-have items include experience in global teams; familiarity with a backend language; hands-on Zendesk product experience, configurations, Apps Framework, and SSO; Zendesk Administrator Certification; and Zendesk App Developer 1 Certification. Compensation features a US base salary range of $96,000-$144,000 with potential bonus/benefits, a hybrid work arrangement with part in-office, and Zendesk’s commitment to equal opportunity and diversity, along with AI screening and accommodations for disabilities.

Zendesk is seeking a Consultant-level HRIS Analyst (Workday) who will design and build a best-in-class global business process while remaining hands-on and mentoring junior teammates. The role encompasses end-to-end Workday Recruiting configuration (Business Process, Reports, Integrations, Gem Overlay, Security), managing day-to-day ticket workload, leading the technical roadmap, providing production support, and partnering with stakeholders in an agile environment. Qualifications include 5+ years in HRIS with 3+ years of deep Workday configuration, 2+ years in Recruiting configuration (Core HCM, Reporting, US Benefits preferred; Gem overlay bonus), and expert-level skills in Reporting, Calculated Fields, and EIBs, plus disciplined UAT and living documentation. The candidate should embody a "no task too small" mentality, be a natural teacher, possess a solution-architect mindset, translate technical concepts for non-technical stakeholders, and demonstrate curiosity with ownership. The position offers a US base salary of $122k-$182k with potential bonuses/benefits, a hybrid work arrangement, Zendesk’s commitment to inclusion and equal opportunity, and accommodations for applicants with disabilities, with AI screening noted in the process.

Zendesk is hiring a Sales Operations Lead for AI Product Specialists to own the end-to-end operating model, pipeline governance and forecasting, process harmonisation, and M&A integration, partnering with GTM Ops, RevOps, Finance, Data, and Engineering. The role requires mastery in CRM management, automation, analytics, process design, and senior stakeholder management, including leading cross-functional harmonisation initiatives and the operational integration of acquired businesses. You will own the operating model for the AI sales motion, define success metrics, design scalable workflows, and ensure consistent delivery of process, tooling, and reporting across the organisation. Candidates should have 5+ years of experience in Sales Operations or Revenue Operations within SaaS or AI environments, with demonstrable M&A integration experience, data governance, and strong SQL/Snowflake/automation skills, plus familiarity with AI product ecosystems and LLM tools. Compensation includes a US base salary of $118,000-$178,000 plus bonus/benefits, with a hybrid work arrangement; Zendesk emphasizes diversity and inclusion and provides accommodations, and notes that AI may be used in screening applications.

The Senior AI Product Specialist Sales Operations Analyst at Zendesk serves as the analytical and operational cornerstone, blending sales operations with advanced data manipulation to optimize AI product specialist workflows, ensure pipeline accuracy, and drive data-driven growth and product strategy. This high-impact individual contributor leads operational excellence for Zendesk’s AI Product Specialists by partnering with AI sales leadership and cross-functional teams (GTM Ops, RevOps, Finance, Data, Engineering) to align and optimize evolving operating frameworks. Key responsibilities include Sales & AI Product Operations enablement, data integrity across Salesforce and other platforms, automation and process optimization, and strategic analytics, forecasting, and compensation management, with strong cross-functional collaboration and governance. Essential qualifications feature 5+ years in combined Sales Ops and Product/AI Ops within SaaS or AI environments, a knack for data accuracy and process improvement, the ability to influence without direct authority, enthusiasm for AI, and autonomy, with Salesforce/CPQ proficiency and familiarity with AI ecosystems as a plus. The role offers a US base salary range of $94,000-$140,000 plus potential bonuses, a hybrid work arrangement, and Zendesk’s commitment to fairness, diversity, inclusion, and accommodations, including AI screening in accordance with policy.

The Senior Alliance Manager, AWS will own and accelerate Zendesk’s strategic AWS partnership to maximize co-sell activities and create joint value propositions, including navigating the AWS Marketplace and coordinating joint go-to-market efforts with Zendesk and AWS. Responsibilities include developing and executing a strategic alliance plan, collaborating with AWS teams to identify opportunities, leading value-creation initiatives, aligning internal teams for consistent messaging, supporting end-to-end co-sell motions, monitoring KPIs, acting as a trusted advisor, and facilitating workshops and executive briefings. Qualifications require 7+ years in alliance/partner management or business development focused on AWS, a proven track record in AWS co-selling and cloud marketplace partnerships, experience with SaaS platforms like Zendesk and their integrations, strong communication and the ability to translate technical solutions into business value, plus strategic and analytical thinking and travel as needed. Compensation includes a US annualized OTE range of $191,000–$287,000 with a 60/40 base/commission split, and potential bonuses or benefits; offers will be based on capabilities, experience, and location, and base/OTE figures reflect only salary-related components. Zendesk offers a hybrid work model, emphasizes a diverse and inclusive culture, notes possible AI screening in the hiring process, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

Zendesk is seeking a Software Engineer Intern to join the Engineering & Integration Shared Services team and lead a self-directed exploratory project from concept to working prototype, focusing on next-generation solutions such as AI/ML or new integrations. Responsibilities include defining the project scope, researching and prototyping new technologies, applying best practices in design, development, documentation, and testing, producing clear solution architecture documentation, participating in Agile ceremonies, and collaborating with developers, solution architects, and business analysts. Qualifications require being enrolled in a BE/BS/B.Tech or Master’s program in CS or a related field and returning to school after the internship, foundational knowledge of object-oriented languages (Java, Python, or Node.js), understanding of APIs and software architecture, familiarity with Git, awareness of Agile methodologies, ability to write technical documentation, and fluency in English. Preferred skills include experience with Node.js, Python, or Bash; cloud computing concepts (AWS, GCP, or Azure); low-code/iPaaS platforms; CI/CD pipelines; logging and monitoring tools; cloud databases; and a demonstrated interest in AI/ML. The role offers a US base salary of $98,000-$148,000 with potential bonuses or incentives, features a hybrid work model requiring some in-office presence, and Zendesk emphasizes equal opportunity, diversity, inclusion, AI-based screening, and accommodations for applicants with disabilities.

Zendesk is seeking an AI-savvy SMB Account Executive to drive B2B SaaS growth, focusing on cross-sell/upsell within existing SMBs and hunting new opportunities using AI-driven insights. Responsibilities include acquiring new SMB customers, nurturing relationships, leading complex sales cycles with AI-informed solutions, co-creating AI transformation roadmaps with measurable KPIs, and building data-backed ROI/value cases while collaborating with Solutions Engineers and cross-functional teams. Requirements include at least 2 years of B2B SaaS sales, the ability to manage many opportunities in Salesforce, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing experience, and willingness to travel; a BA/BS degree is required. Ideal candidates are customer-centric innovators, data-driven decision makers, collaborative influencers, continuous learners/mentors, and strategic thinkers with execution focus. Compensation for US-based roles ranges from $111,000 to $167,000 OTE with a 60/40 base/commission split, may include bonuses/benefits, and the role uses a hybrid in-office/work-from-home model with some in-office presence; Zendesk also notes AI may be used in screening and is an equal opportunity employer that supports diversity and accommodations.

Miro is seeking a highly analytical, systems-oriented Manager to lead the evolution of its financial planning infrastructure, serving as the primary owner of Pigment to drive annual planning, rolling forecasts, and real-time executive reporting with a focus on connected planning and multidimensional thinking. The role includes acting as the Pigment Lead Architect across the full lifecycle (discovery, design, build, UAT, deployment), building and refining dynamic, audit-ready financial models in Pigment (Headcount, Revenue/ARR, OpEx, Cash Flow), and partnering on data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake while enabling self-serve data through documentation and training. You will also identify bottlenecks in planning cycles and automate them, as well as champion Pigment internally and drive process improvements beyond just the software. Requirements include 5+ years in Finance/Data/Systems or similar, at least 2+ years as a Model Builder in a connected planning tool (Pigment a big plus; Anaplan/Adaptive OK), systems fluency with dimensional thinking and efficient formulas, a builder mindset for root-cause analysis, and strong communication to translate system-speak for finance and business partners. The role offers benefits such as equity, wellbeing support, WFH equipment allowance, and a Learning & Development stipend, with a New York salary range of $120,000–$150,000, and is part of Miro, a global visual workspace company focused on diverse, inclusive teams and mission-driven collaboration.

Miro is seeking a highly analytical, systems-oriented Manager to lead the evolution of its financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and executive reporting. Responsibilities include acting as Lead Architect for Pigment, building and refining financial models (Headcount, Revenue/ARR, OpEx, Cash Flow), supporting data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling self-serve data through documentation and training, and identifying and automating planning-process bottlenecks. Qualifications include 5+ years in Finance/Data/Systems in a related role, at least 2+ years hands-on model-building in a connected planning tool (Pigment preferred; Anaplan or Adaptive is a plus), systems fluency with dimensions/versions/data types, a problem-solving mindset, and the ability to translate technical system-speak into business language. The role offers equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and location-specific benefits, with a New York salary range of $120,000–$150,000 USD and final compensation based on skills and experience. About Miro: a visual workspace for innovation with 100M+ users, co-headquartered in San Francisco and Amsterdam, committed to diversity and inclusion, and outlining its Recruitment Privacy Policy for applicants.

The job is for a highly analytical, systems-oriented Manager to evolve Miro's financial planning infrastructure as the primary owner of Pigment, bridging complex financial logic with scalable system design and serving as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. Key responsibilities include owning the Pigment architecture end-to-end, building and refining dynamic financial models (Headcount, Revenue/ARR, OpEx, Cash Flow) in Pigment, managing data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling the finance organization through documentation and training, and identifying and automating planning bottlenecks. Requirements include 5+ years in Finance, Data and Systems or similar, at least 2+ years as a Model Builder in a connected planning tool (Pigment is a plus; Anaplan/Adaptive also acceptable), fluency with dimensions, versions, and data types, strong problem-solving skills, and the ability to translate system concepts into business language. Benefits and compensation feature equity, wellbeing benefit, a WFH equipment allowance, an annual Learning & Development stipend, location-specific benefits, and a New York salary range of $120,000–$150,000 with final compensation based on skills and experience. About Miro: a visual workspace for innovation with 100 million users and 250,000 companies, emphasizing diversity, belonging, collaboration, and a mission to empower teams to create the next big thing, guided by a Recruitment Privacy Policy.

The role is a highly analytical, systems-oriented Manager position at Miro to lead the evolution of the financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. Responsibilities include serving as the Pigment architecture lead, building dynamic and audit-ready financial models, shaping data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling the organization through documentation and training, and engineering processes to automate bottlenecks. Requirements call for 5+ years in Finance/Data/Systems, at least 2 years as a model builder in a connected planning tool (Pigment preferred), systems fluency, a problem-solving mindset, and the ability to translate system-speak for business partners. Compensation includes a New York salary range of $120,000–$150,000 plus equity, wellbeing benefits, a WFH equipment allowance, and an Learning & Development stipend, with location-specific benefits guided by Miro’s global benefits board. About Miro: a visual workspace for innovation with 100M+ users and 250,000 companies, emphasizing collaboration, inclusion, and belonging, and committed to building a diverse and welcoming environment; the posting notes a Recruitment Privacy Policy for applicants.

The role is a highly analytical Manager position to lead the evolution of Miro’s financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and turning messy data into an automated, user-friendly Pigment workspace. Responsibilities include serving as the Pigment architecture owner, building and refining models (Headcount, Revenue/ARR, OpEx, Cash Flow) within Pigment, and managing data strategy and integrations with systems like NetSuite, Salesforce, Workday, and Snowflake; enabling the finance organization through documentation and training; and performing process engineering to automate planning bottlenecks. Requirements include 5+ years in Finance, Data, or Systems roles, at least 2+ years as a model builder in a connected planning tool (Pigment is a plus), strong systems fluency and ability to structure efficient formulas, a problem-solving mindset, and the ability to translate technical language for business partners. The compensation details note a New York salary range of $120,000 to $150,000 USD, with final compensation and total package components based on skills and experience, along with equity and other benefits; location-specific benefits may vary. Miro emphasizes collaboration, belonging, and diversity, describing its mission to empower teams to create the next big thing and outlining a global, inclusive culture supported by a range of benefits.

Miro is seeking a highly analytical Manager to lead the evolution of its financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and translating messy data into automated, scalable Pigment workspaces through multidimensional thinking. You will serve as the Lead Architect for Pigment with end-to-end lifecycle ownership, help build and refine models (Headcount, Revenue/ARR, OpEx, Cash Flow) within Pigment, and coordinate data integrations with NetSuite, Salesforce, Workday, and Snowflake while enabling the broader organization through documentation and training. Additionally, you will focus on process engineering by identifying bottlenecks in planning cycles and automating them. Requirements include 5+ years in Finance/Data/Systems, at least 2+ years as a Model Builder in a connected planning tool (Pigment preferred; Anaplan/Adaptive also valued), strong systems fluency, a builder mindset, problem-solving abilities, and the skill to translate system-speak for business partners. About Miro: a visual workspace for innovation with 100M+ users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, with a culture centered on belonging, diversity, and collaboration; the role offers equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a New York salary range of $120,000–$150,000, with final compensation based on skills and experience.

This role is for a highly analytical, systems-oriented Manager to lead the evolution of our financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and translating messy spreadsheets or high-level requirements into automated Pigment workspaces. Responsibilities include serving as the Pigment lead architect (end-to-end discovery through deployment), building and refining dynamic, audit-ready financial models in Pigment, shaping data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, enabling the finance organization through documentation and training, and identifying bottlenecks to automate planning processes. Requirements include 5+ years in Finance/Data/Systems or similar, at least 2+ years hands-on as a Model Builder in a connected planning tool (Pigment preferred but other tools like Anaplan or Adaptive are a plus), systems fluency with dimensional thinking, a builder mindset for root-cause analysis, and the ability to translate system-speak for business partners. Compensation and benefits include a global package with equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend; for New York, the salary range is $120,000–$150,000 USD, with final pay based on skills and experience and location-specific variations in benefits. About Miro: a visual workspace for innovation with over 100 million users and 1,600+ employees, dedicated to diversity and inclusion, and with a Recruitment Privacy Policy governing applicant data; the company emphasizes belonging and collaboration and invites interested candidates to learn more about life at Miro.

The role is a Manager who will lead the evolution of the company’s financial planning infrastructure, owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting, and translating complex financial logic into scalable, user-friendly Pigment workspaces. Key responsibilities include serving as Lead Architect for Pigment (end-to-end lifecycle), building and refining financial models (Headcount, Revenue/ARR, OpEx, Cash Flow) within Pigment, shaping data strategy and integrations with systems like NetSuite, Salesforce, Workday, and Snowflake, creating documentation and training to enable self-service, and identifying bottlenecks to automate planning processes. Requirements: 5+ years in Finance/Data/Systems roles, at least 2+ years as a Model Builder in a connected planning tool (Pigment experience a plus, but Anaplan/Adaptive count), systems fluency, a problem-solving “builder” mindset, and strong communication to translate system details for business partners. What’s in it for you: a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with New York salary range $120,000–$150,000 USD and final compensation based on skills and experience. About Miro: a visual workspace for collaboration used by 100M+ users and 250,000 companies, with 1,600+ employees across 13 hubs, committed to diversity, belonging, and inclusion, and providing information on life at Miro and a Recruitment Privacy Policy.

Miro is seeking a highly analytical Manager to lead the evolution of its financial planning infrastructure, owning the Pigment environment and serving as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. The role includes acting as the Pigment Lead Architect, building and refining models in Pigment (and other planning tools when needed), guiding data strategy and integrations with NetSuite, Salesforce, Workday, and Snowflake, and driving enablement and process improvements through documentation and training. Requirements include 5+ years in Finance/Data/Systems with at least 2+ years as a model builder in a connected planning tool, strong systems fluency, problem-solving abilities, and the capacity to translate technical details into business language. The position offers benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with a New York-specific salary range of $120,000–$150,000 USD. About Miro: a visual workspace for innovation with a diverse, inclusive culture and a global team, dedicated to belonging and collaboration and following a Recruitment Privacy Policy.

This role is a Manager at Miro responsible for leading the evolution of the company’s financial planning infrastructure and owning Pigment as the source of truth for annual planning, rolling forecasts, and real-time executive reporting. You will serve as the Pigment Lead Architect, overseeing the end-to-end lifecycle and helping build dynamic, audit-ready financial models (Headcount, Revenue/ARR, OpEx, Cash Flow). You will drive Data Strategy & Integrations, partnering with Biz Tech and Accounting to optimize data flows with NetSuite, Salesforce, Workday, and Snowflake, and you will enable the organization through documentation and training while identifying and automating planning bottlenecks. Requirements include 5+ years in Finance/Data/Systems, at least 2+ years as a Model Builder in a connected planning tool (Pigment is a plus, but other tools like Anaplan or Adaptive are acceptable), plus systems fluency, strong problem-solving, and the ability to translate system-speak for business partners. The package includes equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, a New York salary range of $120k–$150k with final compensation based on skills and experience, and a culture at Miro that emphasizes diversity, inclusion, and belonging along with a Recruitment Privacy Policy.

The Senior Marketing Operations Manager, Martech & AI Transformation at Zendesk will architect a modern, AI-ready marketing ecosystem and lead the shift from traditional automation to AI-driven orchestration under the Director of Marketing Operations. You’ll design an AI-ready ecosystem, oversee a Unified Data Layer with CDP and Data Warehouse to feed LLM-based apps and predictive models, and maintain a multi-quarter roadmap that balances legacy stack debt with AI innovation. The role drives AI transformation through a structured AI sandbox with PoCs (e.g., automated content localization, autonomous SDR agents, hyper-personalized journeys), scales successful pilots into production, and leads vendor evaluations to meet security and performance standards. It also includes modernizing and rationalizing the tech stack with regular audits, decommissioning underperforming tools, defining AI governance and KPIs, and evangelizing AI adoption across the team while coordinating with IT/CIO for data security alignment. Required qualifications include 8+ years in Marketing Operations/Martech/RevOps, proven AI/ML operationalization, deep platform expertise (Salesforce, Marketo/HubSpot, Segment/Adobe RTCDP, GA4), and governance knowledge, with nice-to-haves such as integration tooling, prompt engineering, RAG architectures, Python/SQL, plus a US salary range of $158k–$238k, hybrid work, and Zendesk’s commitment to diversity and accommodations with AI screening as part of the process.

The Renewals Manager will own and drive the full contract renewal process for a strategic NA SMB SaaS portfolio, acting as a trusted advisor and using data-driven insights to guide renewal negotiations in partnership with Sales, Customer Success, and cross-functional teams. Key responsibilities include managing the end-to-end renewal lifecycle, developing strategies to mitigate churn and drive growth, proactive executive outreach, analyzing usage signals to forecast retention, and leading renewal pricing and terms in alignment with policy, while also coordinating renewal timing with account teams and driving process improvements. The role also entails mentoring junior team members, facilitating internal renewal cadence meetings, and maintaining accurate records in Salesforce, CPQ, and health platforms. Core competencies include business knowledge, relationship management, clear communication and conflict resolution, analytical skills, and negotiation, with the ability to map customer use cases to Zendesk solutions and forecast outcomes. Qualifications require 2-4+ years in SaaS renewals or related fields, a proven mid-market/enterprise renewals track record, strong commercial acumen, proficiency with Salesforce/CPQ/Gainsight, excellent communication, and a bachelor’s degree; the position offers US OTE of $108,000–$162,000 with a 70/30 base/commission split, a hybrid work arrangement, and Zendesk’s equal opportunity and inclusion commitments along with AI screening and accommodation options.

Miro’s SWAT team, part of Customer Support and partnering with Engineering, protects product quality, accelerates incident resolution, and removes recurring customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. The team operates across 4–5 global support hubs in a hybrid model, requiring two baseline days per week in the Austin hub, with flexibility for remote work, and prefers candidates in Austin or surrounding areas. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation. You’ll lead investigations, prioritize escalations, maintain a data-driven backlog of defects, build lightweight tooling and workflows, provide technical leadership, contribute to RCAs and runbooks, and collaborate with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications and fixes. Requirements include 3–5+ years in relevant production-facing roles, proven incident response and triage experience, the ability to unblock escalations, scripting/development for internal tooling, and strong communication, with benefits like equity, wellbeing support, equipment allowance, and an L&D stipend, all within Miro’s diverse, inclusive global culture and Recruitment Privacy Policy.

Miro's Customer Support SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, owning high-impact escalations and building tooling for faster responses. SWAT, which stands for Stabilization, Workaround, Advocacy, and Triage, operates across 4–5 global support hubs in a hybrid model with a baseline two days per week in Austin and flexible remote work. The SWAT Engineer II role is a technical responder for complex customer-reported issues and production incidents, responsible for rapid investigations, precise triage, cross-functional collaboration, and delivering durable fixes and documentation. Key duties include leading investigations, maintaining a data-driven backlog, building lightweight tools and workflows, providing technical leadership, contributing to RCAs and preventive actions, and coordinating with Engineering, Product, Security, Legal, and CS during incidents. The position requires 3–5+ years in relevant technical roles, strong incident response and scripting experience, excellent communication and collaboration skills, and it sits within Miro’s diverse, inclusive culture with benefits like equity and learning stipends.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction; the SWAT team—Stabilization, Workaround, Advocacy, and Triage—owns high-impact escalations, drives proactive fixes, and builds tooling to improve responsiveness and reliability. The SWAT team spans 4–5 global support hubs and operates in a hybrid model, with 2 days per week in the Austin hub, though remote work is flexible when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, including a follow-the-sun on-call rotation for high-priority incidents. Responsibilities include leading investigations, isolating root causes, maintaining a visible, data-driven backlog of defects and improvements, building lightweight internal and external tooling and workflows for diagnostics and triage, providing technical leadership, contributing to RCAs and preventive actions, turning incident learnings into docs, runbooks, and product feedback, and coordinating with Engineering, Product, Security, Legal, and CS to ensure safe, timely communications during incidents. Requirements include 3–5+ years in Technical Support Engineering, Sustaining Engineering, SWAT/TAM, or similar roles; strong incident response and triage experience; ability to unblock escalations with fast triage, decisive action, collaboration, and clear updates; scripting/development experience for internal tooling; and excellent written and verbal communication; the role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with Miro’s commitment to diversity, belonging, and a recruitment privacy policy.

The SWAT team at Miro (Stabilization, Workaround, Advocacy, and Triage) partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction, building internal tooling to improve responsiveness and reliability. They operate across 4-5 global support hubs and work in a hybrid model with a baseline two days per week in the Austin hub, though remote work is possible. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, documentation, and tooling, with a follow-the-sun on-call rotation. You will lead investigations, triage and prioritize escalations with a data-driven backlog, build and maintain tools and runbooks, provide technical leadership, contribute to RCAs and product feedback, and coordinate with Engineering, Product, Security, Legal, and CS for safe, timely communications during incidents. Requirements include 3–5+ years in relevant technical roles, incident response and triage experience, the ability to unblock escalations quickly, scripting/development experience for tooling, and strong written and verbal communication and collaboration skills, with the role offering benefits such as equity, wellbeing perks, equipment allowance, and an emphasis on diversity, belonging, and recruitment privacy.

Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and remove customer friction, with the SWAT team owning high-impact escalations, driving proactive fixes, and building internal tooling to improve responsiveness and reliability. SWAT operates across 4-5 global support hubs and follows a hybrid model, with baseline 2 days per week in the Austin hub, though remote work is available when needed. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, quickly investigate, triage, collaborate across teams, and translate learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. Responsibilities include leading investigations and root-cause analysis, maintaining a data-driven backlog of defects and improvements, building lightweight tools and workflows to streamline diagnostics and mitigations, and providing technical leadership and incident learnings through RCAs and docs. Requirements include 3–5+ years in technical/support engineering roles with incident response and triage experience, ability to unblock escalations, scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration; offerings include equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse, inclusive culture aligned with Miro’s mission.

Miro's SWAT (Stabilization, Workaround, Advocacy, and Triage) is a high-impact part of Customer Support that partners with Engineering to protect product quality, accelerate incident resolution, and reduce recurring customer friction across 4-5 global support hubs. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, performing rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation, and the role is based in Austin or surrounding areas with a hybrid model (2 days/week in the Austin hub), though remote work is flexible. Responsibilities include leading investigations, isolating root causes, triaging and prioritizing escalations, maintaining a data-driven backlog of defects and improvements, building internal/external tooling, and contributing to RCAs, runbooks, and product feedback, while coordinating with Engineering, Product, Security, Legal, and CS for safe communications during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar production-facing roles, proven incident response and triage experience, ability to unblock escalations with fast triage and decisive action, practical scripting/development for internal tooling, excellent written and verbal communication, and strong cross-functional collaboration. What’s in it for you includes a global benefits package (equity, wellbeing, WFH equipment allowance, and a Learning & Development stipend), a diverse and collaborative culture, and information about life at Miro, with a Recruitment Privacy Policy governing applicant data.

Miro's SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers, owning high‑impact escalations and building tooling to improve responsiveness and reliability. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and follow-the-sun on-call participation. You’ll lead investigations, isolate root causes, triage and prioritize escalations, maintain a data-driven backlog, build internal tools, provide technical leadership, and help produce RCAs, runbooks, and product feedback. Requirements include 3–5+ years in technical support or related production-facing roles, proven incident response and triage experience, scripting/development for tooling, and strong written/verbal communication and cross-functional collaboration. Miro offers a global benefits package (including equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), supports a hybrid Austin-based work model, champions belonging and inclusion, and provides location-specific details in the benefits board and Recruitment Privacy Policy.

Miro’s SWAT Engineer II is part of the Customer Support organization, partnering with Engineering to own high-impact escalations, drive proactive fixes, and build internal tooling to improve responsiveness and reliability. The team operates globally across 4–5 support hubs with a hybrid model (baseline in Austin) and flexible remote options when needed. The role participates in a follow-the-sun on-call rotation for high-priority incidents and involves leading investigations, triaging escalations, maintaining a data-driven backlog, building diagnostic tools, and providing technical leadership and cross-functional collaboration. Requirements include 3–5+ years in technical or sustaining support, strong incident response and triage skills, scripting or development experience for internal tooling, and excellent written and verbal communication, especially for executive updates. Miro offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend) and emphasizes a diverse, inclusive culture, with location-specific benefits and a Recruitment Privacy Policy.

The SWAT team at Miro’s Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, with SWAT standing for Stabilization, Workaround, Advocacy, and Triage. As a SWAT Engineer II, you’ll serve as a technical responder for complex customer-reported issues and production incidents, performing fast investigations, precise triage, and cross-functional collaboration to turn learnings into durable fixes, processes, and tooling, while participating in a follow-the-sun on-call rotation. You’ll lead investigations, isolate root causes, prioritize escalations, maintain a data-driven backlog of defects and improvements, build lightweight tools and workflows, and contribute to RCAs, runbooks, and product feedback with partners across Engineering, Product, Security, Legal, and CS. Requirements include 3–5+ years in technical support or related roles, proven incident response and triage experience, ability to unblock escalations quickly, scripting/development experience for internal tooling, and strong written and verbal communication with cross-functional leadership. The role offers a hybrid work model (2 days/week in the Austin hub baseline, with flexibility to work from home) and benefits like equity, wellbeing, equipment allowance, and a Learning & Development stipend, as part of Miro’s inclusive, global culture.

Miro’s SWAT team—Stabilization, Workaround, Advocacy, and Triage—works with Engineering to protect product quality, speed incident resolution, and remove customer friction, owning high-impact escalations and building internal tools to improve responsiveness. In the SWAT Engineer II role, you’ll be the technical responder for complex customer-reported issues and production incidents, leading investigations, precise triage, and turning learnings into durable fixes, docs, and tooling, with a follow-the-sun on-call rotation. You’ll isolate root causes, prioritize escalations with a data-driven backlog, create lightweight tools/workflows, provide technical leadership, and coordinate with Engineering, Product, Security, Legal, and CS to communicate and fix incidents. Requirements include 3–5+ years in technical support engineering or similar, strong incident response and triage experience, fast triage and collaboration skills, scripting/development for internal tooling, and excellent communication and cross-functional leadership. Miro offers a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend), a hybrid work model with a baseline 2 days per week in the Austin hub (remote options allowed), and a culture focused on diversity, belonging, and collaboration across 13 hubs and 1,600+ employees.

Zendesk's Enterprise Data & Analytics team is hiring a Senior Data Engineer to build curated data products and maintain a single source of truth across Zendesk, focusing on Data Warehouse solutions in Snowflake or BigQuery using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with stakeholders to gather requirements, designing data models, serving as the data model SME, transforming raw data into schemas for multiple business domains, and building ELT pipelines to support reliable reporting using Airflow, Fivetran, and dbt. Basic qualifications include 5+ years in data engineering, data modeling/architecture, and SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years with dbt, ability to translate business needs into technical solutions, strong documentation, and intermediate Python and API integration experience. Preferred qualifications include Snowflake administration, knowledge of data modeling methodologies (Kimball/Inmon), track record in multiple business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the US base salary ranges from $151,000 to $227,000 with potential bonus, and Zendesk supports hybrid work and a commitment to diversity, equity, and inclusion with accommodations as needed.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, owning multi-year AI roadmaps, and delivering measurable commercial outcomes such as renewals, account expansion, and AI-driven revenue growth. Key responsibilities include full ownership of roadmap delivery, acting as design authority for deployments, aligning internal and external stakeholders, leading structured discovery and success-planning engagements, sustaining mutual AI roadmaps, and shaping channel/adoption strategy with data-driven impact measurement. Qualifications require at least 5+ years in customer success/experience (1+ year AI experience), enterprise SaaS GTM experience, ability to forecast churn/expansion from adoption analytics, a related bachelor’s degree (advanced degrees or AI strategy credentials preferred), and strong program management and cross-functional influence skills, plus familiarity with Responsible AI and compliance. The role offers US OTE of $118k-$178k with a 70/30 base/commission split (bonus/benefits possible), a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, inclusion, and accessibility, including AI-driven screening and accommodations.

The role is a Data Product Manager for Foundational Data Assets responsible for the strategy, roadmap, definition, implementation, and maintenance of the company’s core metrics, acting as a bridge between senior stakeholders and technical teams to ensure KPI integrity and alignment with strategic goals. Responsibilities include metric definition and governance—collaborating with cross-functional stakeholders to define core metrics, establishing definitions, calculation methods, data sources, and maintaining a comprehensive data dictionary with the Data Governance team—along with data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, and ensuring timely updates and data consistency. Strategic analysis and reporting involve providing insights on trends, opportunities, and risks, and delivering regular reports and dashboards to senior management with actionable insights, while stakeholder management and communication ensure complex data concepts are conveyed to both technical and non-technical audiences and foster cross-functional alignment. Enablement duties include raising organizational awareness of data assets and metrics, promoting data literacy, and acting as a subject-matter expert to guide business users in data interpretation and analysis. Qualifications include a Bachelor’s or Master’s in a quantitative field, 5+ years in data product management or analytics, experience with data platforms (Snowflake, dbt), software industry or consulting background, preferred exposure to transaction events (private equity buyout or IPO), strong understanding of software business models and KPIs, ERP/CRM familiarity, excellent communication and project management skills, a US base salary range of $183,000–$275,000 with potential bonus/benefits, and a hybrid work setup; Zendesk emphasizes diversity, equal opportunity, and accommodations.

Zendesk is hiring a strategic and technically fluent Product Manager for MarTech & Digital Systems to own the vision, roadmap, and execution of the marketing technology and digital experience stack, serving as the primary IT liaison to Marketing, MarketingOps, and SalesOps. The role treats internal GTM and digital systems as a product, ensuring seamless data flow, scalable architecture, and reliable platforms from top-of-funnel acquisition through to closed-won sales, while leading AI-driven capabilities to boost efficiency and personalization. Key responsibilities include defining the digital and MarTech product vision, AI and automation governance, digital channel enablement (SEO, CMS, eCommerce, PLG/trials), end-to-end data integrations, cross-functional alignment, enterprise migrations, and data governance with GDPR/CCPA compliance. Qualifications include 5+ years in Product Management or related roles, deep B2B GTM domain knowledge, strong AI/ML fluency, enterprise tools like Adobe Experience Cloud and Salesforce, integration and Agile experience, and preferred certifications or experience with AI-native GTM tools and ABM/routing platforms. The role offers a hybrid work arrangement with a US base salary of $183,000–$275,000 plus bonus/benefits, and the opportunity to lead MarTech and AI-driven transformations while Zendesk emphasizes diversity, inclusion, and fair hiring practices.