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Sentry is an application monitoring company trusted by 200,000+ organizations that helps developers fix errors and performance issues before users notice, and is building its AI-native future. The Technical Customer Success Manager (TCSM) role sits in Sentry's expanding Technical Customer Success team, focusing on onboarding, adoption, value realization, and global growth of the platform. As a TCSM, you become a product expert, drive customer success, collaborate with AEs, SEs, and Engineering to align technical and business objectives, and act as a trusted advisor while advocating for customer needs to prioritize improvements. You’ll love this job if you enjoy discussing technology with engineers, want to impact customers’ goals across diverse industries, thrive in fast-paced environments, and are passionate about developer tools and the software life cycle. Qualifications include a BA/BS in CS or related field, 5+ years in customer-facing roles such as CS, account management, or consulting; strong technical background in DevOps, application monitoring, and cloud-native platforms; experience with complex, multi-geographic customers and cross-functional teams; plus bonus experience as a developer/DevOps; Sentry is an equal opportunity employer offering accommodations and a commitment to diversity.

Sentry is an application monitoring company that helps developers fix errors and performance issues quickly, trusted by 200,000+ organizations, and is building an AI-native future. The European Sales Engineering team is expanding, and in this role you will be a crucial lever in helping customers realize value from Sentry products through technical demonstrations and implementation guidance. Day to day you’ll bring technical expertise to demos, trials, and implementations, develop best-practices content, run workshops to drive adoption, and collaborate cross-functionally to represent the customer’s voice. Requirements include 3+ years in a Sales Engineer or related role, hands-on experience with multiple programming languages, SaaS sales experience, strong communication skills, knowledge of performance monitoring/Open Telemetry, with mobile app development a plus and a BS in Engineering a plus. Compensation ranges from €91,000 to €124,000 base plus an 80/20 variable, with benefits and equal opportunity commitments; Sentry also emphasizes its open-source ethos and a culture of inclusion and accommodations.