The Ampin App
deep insights into the Atlassian community

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for an experienced Partner Manager for a role covering strategic SI partners in the Public Sector. This role reports directly to the Head of Public Sector Channel, and will be responsible for growing incremental, measurable revenue within the Public Sector territory, across a diverse range of enterprise solutions built on the Atlassian Platform.

We are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, dynamic software business with over 300,000 paying customers, and millions of users around the globe. Many of these organizations acquire Atlassian tools through our network of partners - including a growing number of Global and Federal System Integrators (SIs).

In this role, you will be responsible for partner engagement and go-to-market efforts, developing a robust pipeline of joint opportunities with some of our largest customer agencies. Using your experience and leadership skills, you will deliver successful outcomes against our channel targets.

The Pubic Sector team is helping to expand the footprint of Atlassian in key markets and industries, with a specific focus on our Public Sector customer segment. Since you will be working with a Strategic partner across a diverse range of solution areas, you will need a broad understanding of enterprise software channel business including channel sales, BD/capture, channel strategy and market development. Most importantly, you will work closely with teams across Atlassian - including sales, marketing, product development and others - to build success.

Strategic Partner Manager- US Public Sector role will work closely with the Atlassian leadership team - both channel & sales - to lead the strategy and ongoing improvement of our channel sales model and build a comprehensive approach to engaging with leading SI partners to accelerate our channel growth trajectory through the motions of our partner-facing functions.

In this role, you'll get to:

• Assist in planning and executing the vision of the Public Sector organization

• Manage and develop a growth model working closely with our Channel leadership

• Create and present a resourcing plan for a dedicated organizational structure

• Team with our Sales and Solution Specialists on optimizing the co-selling motion

• Develop demand generation strategies across different product and solution areas

• Continuously evaluate different partnership and go-to-market models, unique to each solution area

• Align with counterparts in the Global Alliances, Channel field and program organizations to build and deliver a coordinated engagement model

• Collaborate with cross-functional teams, including Product, Marketing, Analytics, Finance, and others

• “Be the change you seek” and demonstrate leadership while helping Atlassian to continuously improve our ability to better serve our customers and partners

• Monitor, measure, and assess how your critical initiatives and investments are delivering results for the company

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, Audi, Kiva, Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Our products include Jira Software, Confluence and Jira Service Management. 

Our Mid-Market sales team is responsible for managing a portfolio of mid-sized customers. This includes identifying cloud first sales opportunities and cross-sell and user expansion opportunities, nurturing customer relationships, and achieving revenue targets. Simultaneously, we expect you to serve as a strong advocate for our customers by providing valuable feedback to our product and engineering teams, contributing to the enhancement of our customer experience. All of these responsibilities will be carried out in close collaboration with our Channel Partners, Product Specialists, Account Managers, and Solution Engineers. We share a commitment, as a TEAM, in guiding and aiding our customer’s deployment and utilization of Atlassian at scale. However, above all we believe in the Atlassian values and use them as our compass as we continue to evolve our revolutionary sales model.

What You'll Do:

• Develop and implement named Account or Territory (Eastern Canada) plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success.

• Developing and executing sales strategies to drive revenue growth within the mid-market segment.

• Prospecting and qualifying leads within the defined mid-market customer segment.

• Building and maintaining strong relationships with mid-market clients, understanding their business needs, and proposing suitable solutions.

• Conducting product demonstrations and presentations to showcase the value proposition to potential clients.

• Presenting contracts, pricing, and terms with mid-market clients.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction.

• Providing regular sales forecasts, reports, and updates to management.

• Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment.

• Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as required

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Atlassian’s second flagship product, Confluence, is evolving into a connected knowledge workspace for all teams. As part of this evolution, we’re looking for a design leader who can look beyond the Confluence page in order to enable new kinds of collaborative work. This leader will bring a new look to our end to end experience across Confluence, unlocking a seamless experience for our customers. As a Design Manager, you will lead a team of product and content designers, while partnering with cross-functional leaders to deliver in a fast-paced environment. You’ll be responsible for the Content Lifecycle team’s experience strategy and vision, as well as the delivery of high-quality design work that delivers on business outcomes.

If you want to help define the future of Confluence, this is the team for you.

As a Design Manager, you'll:

• Manage a team of product and content designers, helping them to do the best work of their lives

• Lead complex, high-impact initiatives that raise the quality bar for new and existing customers

• Partner with a range of cross-functional teams (including Engineering, Product Management, Research, Marketing, and Data Science) across our Atlassian product portfolio

• Collaborate closely with our platform teams to deliver innovative, cohesive end-to-end experiences

• Champion the design craft and help shape our processes, practices, and culture

• Be a part of the growing and thriving Atlassian Design team

The ideal candidate will bring:

• 8+ years of product design-related experience, ideally including 2+ years of management experience

• A demonstrated passion for high-quality design and customer experiences

• Craft expertise in interaction design, prototyping, content design, or visual design

• Hands-on experience improving the work of those around you, as either a manager or design mentor

• The ability to drive a user-centered design process that consistently leads to quality outcomes

• Confidence in presenting work and getting others on board with a chosen design direction

• A proven track record of effective collaboration with Product Management, Engineering, and other cross-functional teams

• Strong communication, systems thinking, and cross-functional collaboration skills that you demonstrate in the way you work across multiple teams, solicit and synthesize feedback, and facilitate design discussions

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a passionate data and analytics expert who will power-up our teams to derive even more meaningful financial insights from data. Is that you?

You love working a job that can drive real changes with data. You are not fazed by the complexity and volume of data nor the dynamic sources and platforms where these datasets may reside, and understand the value this data provides when we make critical business decisions. You thrive in an environment where you are charting your own course and working on problems for which there is no clear solution; where creativity is as crucial as your ability to write code. You are someone who thrives in a high-performing team and enjoys working in a dynamic environment with plenty of opportunities to learn and develop. With strong partner engagement skills, you are able to juggle competing priorities and deliver on deadlines.

Our team is looking for someone who is passionate about data, a self-starter, highly organized, analytical and has a good eye for detail.

You will become the Principal Data Analyst on the team who not only understands the financial data at Atlassian but also knows how to use it to make that data actionable. You will be supporting the Forecasting team, as well as partnering with the Financial Modelling (Anaplan) and Data Engineering teams to enhance FP&A’s forecast models.

You love thinking about how the business can benefit from this data, and you will have access to an analytics platform (built on Amazon Web Services) to create new data assets, automate analyses and reporting, and create insightful visualisations.

Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Growth and Market Strategy team develops pragmatic, customer-centric GTM strategies that are responsive to changing market dynamics and drive sustainable, profitable growth. Dedicated to continuous improvement, we harness the power of data-driven insights to uncover growth opportunities while continually optimizing our sales process and empowering our GTM teams to build rich customer experiences and increase market share. This results in effective strategies to drive decisions on what we do and don’t do to provide a sustainable, monetizable advantage in the market. We measure success by the positive impact on our profitability, market share, and customer delight.

Atlassian is seeking a Principal Strategist to develop our post-sales strategy. Using qualitative and quantitative methods, this role will evaluate opportunities and design initiatives that fuel P&L growth from adoption, engagement and retention of our suite of Enterprise solutions. This work will be pivotal to delivering value and delight at scale to our customers and across Atlassian, while creating outcomes that unlock the Atlassian System of Work.  

We are looking for a highly-capable individual contributor who will partner closely with the Post-Sales executive team and stakeholders across the organization to define critical strategy that will help set the long-term direction of the business. This individual should thrive in a fast-paced environment, evaluate challenges from multiple angles to cogently structure a plan of action, and be able to operate independently. A strong understanding of SaaS business models is ideal. 

What you'll do

• Develop actionable GTM strategies from ideation to design, which includes conducting internal and market due diligence, utilizing relevant frameworks, and creating scalable options to achieve our fiscal year goals, and our longer term performance targets.

• Analyze complex information using qualitative and quantitative methods to inform and drive our GTM strategy and meet/exceed our revenue targets.

• Proactively identifies opportunities and champions novel approaches with a willingness to test and iterate new ideas to solve complex problems that positively impact Atlassian and our customers.

• Seamless transition from high-altitude to diving deep into details to uncover insights, perform financial and market analysis, synthesis a point of view to make recommendations to executive leadership.

• Lead multi-layered stakeholder management with significant cross-functional engagement. 

• Influence across all levels from the front lines to C-suite through effective communication and collaboration.

• Create trust and build relationships throughout the organization to marshal cross-functional support and resources needed to accomplish your goals.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities:

• Leading and managing a team of mid-market account executives to achieve sales targets and revenue goals within the mid-market segment.

• Developing and implementing strategic sales plans and initiatives to penetrate and expand market share in the mid-market segment.

• Providing mentorship, coaching, and guidance to the sales team to help them develop their skills and achieve their individual targets.

• Setting performance goals and metrics for the sales team and monitoring their progress towards meeting these goals.

• Recruiting, hiring, and onboarding new members of the sales team as needed to support business growth objectives.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction

• Analyzing sales data and market trends to identify opportunities for growth and improvement.

• Conducting regular performance evaluations and providing feedback to the sales team to drive continuous improvement.

• Managing key client relationships and participating in high-level negotiations and discussions as needed.

• Providing regular updates and reports on sales performance to senior management.

• Staying informed about industry trends, competitor activities, and market dynamics within the mid-market segment.

Your Background

• 5 years experience in Sales & 2+ years of management experience

• Strong a track record of success

• Experience using CRM, Pipeline Management, and Analytic tools

• Motivated and inspired to coach, enable, and mentor selling professionals

• You are someone who wants to challenge the traditional Sales Model and optimize sales processes.

• You love working in a fast-paced international environment, take the initiative to get stuff done, try new things and love sharing your findings with your team.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your Future Team
We’re looking to add a Senior Data Scientist to the Loom Product team to help us drive activation, engagement and retention by driving value for both creators and viewers on our platform. The Core Product team at Loom is taking AI-led bets to transform video creation and editing, we’re looking for an data science excelling in using data insights to shape the team’s direction.

We use rich, complex datasets and for wide variety of analytical tasks, ranging from conducting ad-hoc research, creating dashboards, building funnels, designing and evaluating tests, crafting complex database queries and ETL pipelines, and developing sophisticated predictive models. The ideal candidate will be data-driven, intellectually curious, and a clear communicator.

Your Role

• Collaborate on a variety of product and business problems with a diverse set of cross-functional partners and become a trusted strategic partner through the structure and clarity of your work.

• Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to develop strategies for our business and help solve the business's biggest challenges.

• Focus on developing hypotheses through analytical approaches, different methodologies, frameworks, and technical approaches to test them.

• Define, understand, and test opportunities to improve the products and business and influence roadmaps through insights and recommendations.

• Partner with cross-functional teams to inform, influence, and execute strategy decisions

• Identify and measure the success of product efforts through forecasting and monitoring of key product metrics to understand trends.

• You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build bring value to people, businesses, and Atlassian.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Pacific Time Zone.

Your future team

Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 20 million users across 350,000+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter. Atlassian acquired Loom in 2023 to scale video at work everywhere.

We are seeking a Senior Product Designer to join our team and lead the development of our Design System. You will report to our Design Manager for Loom Core experiences and use Loom's "Lens Design System," to build products for our users. This is the first design systems role we are hiring for, making it an exciting opportunity to help us mature our design language. You will help shape the future of our product design, ensuring that our design language is consistent, scalable, and innovative. You will be an important driver in establishing Loom's Lens Design System within Atlassian, aiming to enhance efficiency across all areas of the design process.

What you'll do

• Build and maintain Loom's Lens Design System in collaboration with front-end UI engineering teams. You will be the leading voice in advocating and driving decisions about our design system roadmap and outcomes.

• Deliver style guides, patterns, styles, prototypes and components that articulate Loom's Lens Design System's vision.

• Assess and refine our design system based on feedback and evolving user needs, ensuring it remains a living resource.

• Work with product managers, engineers, and other designers to ensure our design system is integrated across all product experiences.

• Mentor and level up craft across our teams in adopting and contributing to our design system, promoting a culture of collaboration and shared ownership.

• Advocate for high-quality design and consistency in user experience across all platforms.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The candidate must be able to work 9:00 AM - 6:00 PM Pacific time business hours and occasionally during weekends to support business needs.

We are looking for customer champion who drives agreement and improvement across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team.

As part of our Enterprise On-Prem Support team, you will focus on providing advanced support and product expertise to our largest customers and be a senior support engineer working on important customer accounts. You will work with other team members in Atlassian offices globally. You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers.

You will report to the Manager of the Enterprise On-Prem support team, and perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Are you passionate about engaging with customers and have experience with SaaS renewals? Are you a curious person, always looking for ways to maximize value for customers? Our Account Associates team mission is to elevate customer value realization through adoption of the Atlassian System of Work. We collaborate throughout the customer journey to optimize revenue retention and growth. If this sounds exciting, then read on!

Your Future Team

The Account Associates team is comprised of curious, proactive, fun-loving retention & expansion specialists, accountable for Atlassian's full suite of products and services. Our team is ultimately responsible for Atlassian’s strong customer retention, building loyalty through proactive engagement, effective objection handling techniques, and empathy for each business's unique needs. We look for opportunities to expand our customers' existing footprint at the time of renewal, are experts in mitigating purchasing friction and overcoming procurement challenges, and have a keen eye for discovering new opportunities for the broader Account team.

Our team drives renewal strategies and uncovers expansion opportunities at the time of renewal by probing for evolving requirements, leveraging data signals, and partnering with our Customer Success team to understand customers' goals and motivations. Every Account Associate is the crucial link between sales and customer success, collaborating with account executives and channel partners to mitigate churn risk, driving pricing and licensing discussions, and sharing feedback on the dynamic needs of our customers.

Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our go-to-market model.

What you’ll do

• Deliver best in class Net Retention and Gross Retention rates through effective communication, risk mitigation and expansion discovery

• Manage a diverse portfolio of Enterprise customers through the contract management lifecycle

• Partner with the Sales Teams on account planning to ultimately drive total book of business growth.

• Understand and document customer business priorities, as well as current use of Atlassian product suite, to optimize Atlassian’s value while discovering cross-sell and upsell opportunities for the Account team

• Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives

• Accurately forecast your pipeline for renewal opportunities on a weekly cadence

• Maintain operational excellence through continuous improvement, prioritization, and accountability

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A - $149k - $178k

• Zone B - $134k - $160k

• Zone C - $123k-$148k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A - $149k - $178k

• Zone B - $134k - $160k

• Zone C - $123k-$148k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A - $149k - $178k

• Zone B - $134k - $160k

• Zone C - $123k-$148k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, Audi, Kiva, Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Our products include Jira Software, Confluence and Jira Service Management. 

Our Mid-Market sales team is responsible for managing a portfolio of mid-sized customers. This includes identifying cloud first sales opportunities and cross-sell and user expansion opportunities, nurturing customer relationships, and achieving revenue targets. Simultaneously, we expect you to serve as a strong advocate for our customers by providing valuable feedback to our product and engineering teams, contributing to the enhancement of our customer experience. All of these responsibilities will be carried out in close collaboration with our Channel Partners, Product Specialists, Account Managers, and Solution Engineers. We share a commitment, as a TEAM, in guiding and aiding our customer’s deployment and utilization of Atlassian at scale. However, above all we believe in the Atlassian values and use them as our compass as we continue to evolve our revolutionary sales model.

What You'll Do:

• Develop and implement named Account or Territory (Eastern Canada) plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success.

• Developing and executing sales strategies to drive revenue growth within the mid-market segment.

• Prospecting and qualifying leads within the defined mid-market customer segment.

• Building and maintaining strong relationships with mid-market clients, understanding their business needs, and proposing suitable solutions.

• Conducting product demonstrations and presentations to showcase the value proposition to potential clients.

• Presenting contracts, pricing, and terms with mid-market clients.

• Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction.

• Providing regular sales forecasts, reports, and updates to management.

• Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment.

• Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as required

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

We're looking for a passionate Director of Legal to join our dynamic and collaborative Global Policy and Regulatory Affairs team at Atlassian! You'll join a growing global team of public policy and legal professionals that monitors and engages with the evolving technology regulatory and policy landscape to build customer trust, accelerate our business, and foster the responsible adoption of technology. You will be an individual contributor reporting to the Director of Regulatory Affairs & Ethics.

We believe in putting customers first, playing as a team, and thinking beyond "legal compliance". Successful teammates are lifelong learners who are curious and collaborative.

What you'll do

• Help build Atlassian's regulatory affairs function globally.

• Identify and analyze the latest regulatory and legislative proposals in technology regulation worldwide (with a focus on the US, Europe, UK and Australia), ensuring substantive and effective engagement on these issues both within Atlassian and externally.

• Partner with teams across Atlassian to understand and advise on the impact of emerging laws and regulations, and help prepare strategies to respond to them.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Pacific timezone.

Your future team

Our Growth Platform Team is comprised of full stack engineers that are developing a messaging platform to drive consistent and curated messages to our customers.

We're hiring a Head of Engineering - Messaging, reporting to the Head of Engineering Growth Platform, to help us deliver this highly personalized and large-scale messaging platform. You are a Director with a background in Messaging platforms.and experience delivering high throughput, large-scale full-stack experiences by managing second-level managers across multiple regions. You are comfortable working across the company to define the vision, drive execution, and support customers.

Here, you'll be responsible for a platform that delivers top line growth through a large scale multi channel message creation, orchestration and delivery platform.

What you'll do

• You will support a team of about 50 engineers with multiple managers

• Achieve success in creating a unified, multi channel messaging platform with AI to drive Product, Marketing and Sales gains

• Partner with leadership, main products across Atlassian, and your peers of product, design and data sciences to deliver this goal

• Define a multi year roadmap, deliver through quarterly OKRs and weekly operational rigor

• Manage expectations, timelines and trade offs in this complex endeavor

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Pacific timezone.

Your future team

The Identity team is building and delivering a platform and solutions enabling Atlassian's customers and partners to access the resources and content they are authorized to across all Atlassian products.

As Head of TPM, you will bring executive leadership necessary to transform and drive the Identity strategy.

In this role, you will report into the Head of TPM for Core Engineering and demonstrate innovative thinking, collaborative problem-solving skills, as well as a passion for working in a highly cross-functional environment. This is a unique opportunity to influence important technical decisions across the company. You will be working with world-class engineering teams to build central solutions while breaking down technical barriers and strengthening existing systems.

You will be leading and growing a team of TPMs.

As a member of the TPM team, you will also shape the TPM craft, which is still in a formation stage. We envision TPMs to have strong technical depth, ability to shape product strategy and drive its execution in close collaboration with stakeholders across numerous crafts and product areas.

What you'll do

• Analyze the state of Identity, business objectives, customer needs, product adoption inhibitors, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for Identity.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. This will require scoping and execution of numerous programs, and assign the appropriate leaders for each of them.

• Drive adoption/usage of your platform across Atlassian products and external partners and customers.

• While this list highlights the most common responsibilities, I want to emphasize the importance of the sense of ownership that you will have for your platform and products, programs, customer scenarios. This means that you will need to proactively identify any inhibitors, issues or opportunities, and proactively address them yourself or find the right owners to do so. The bottom line is that you are a true owner of your area and the buck stops with you.

• Hire and enable professional and career growth of your team members.

• As a senior member of the Identity community, you may be driving some of the most complex, cross-divisional projects/initiatives. This could include managing complex dependencies and projects with a broad scope across the company

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What You’ll Do

• Analyze the current state of Trust, business objectives, customer needs, product adoption inhibitors, industry trends, and define a long-term strategy and roadmap for Trust.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. Drive adoption/usage of your solutions and tools across Atlassian products and external partners and customers.

• Take ownership for your platform, products, programs, and customer scenarios. You will identify any inhibitors, issues or opportunities, and address them yourself or find the right owners to do so.

• As a senior member of the Trust community, you will lead the most complex, cross-divisional projects/initiatives. This could include managing complex dependencies and projects with a broad scope across the company.

We're hiring the Lead Principal Technical Program Manager for Foundations.

This is the most senior Individual Contributor TPM role at Atlassian covering wide and most foundational parts of our technical stack (Compute, Network, Data Platform, Identity, Security, Reliability, to name a few).

In this role you will bring leadership necessary to transform and drive some of the most critical company-wide initiatives.

In this role, you will demonstrate innovative thinking, collaborative problem-solving skills, as well as a passion for working in a highly cross-functional environment. This is a unique opportunity to influence and make some of the most critical technical decisions across the company. You will be working with world-class engineering teams and experts evolving the most foundational aspects of Atlassian's technical stack while breaking down technical barriers and strengthening existing systems.

As one of the most senior members of the TPM team, you will also shape the TPM craft, which is still in a formation stage. We envision TPMs to have strong technical depth, ability to shape product strategy and drive its execution in close collaboration with stakeholders across numerous crafts and product areas.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Analyze the current state of Foundations, business objectives, customer needs, product adoption inhibitors, industry trends, and based on these, in close collaboration with your stakeholders, define long-term strategy and roadmap for Foundations.

• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with your partner teams and engineering counterparts.

• Streamline the execution of the articulated roadmap. Evangelize adoption/usage of the platform and tools across Atlassian executives and product teams.

• While this list highlights the most common responsibilities, I want to emphasize the importance of the sense of ownership that you will have for your platforms and products, programs. This means that you will need to proactively identify any inhibitors, issues or opportunities, and proactively address them yourself or find the right owners to do so. The bottom line is that you are a true owner of your area and the buck stops with you.

• As a senior member of the Foundations org, you will be driving some of the most complex, cross-divisional projects/initiatives. This will likely include managing complex dependencies and projects with a broad scope across the company

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Being part of our support organization, you are the customer champion, a trusted partner to Product & Engineering teams, scaling our business by making our Enterprise Customers more successful.

You will be key in our company strategic transformation towards Enterprise Cloud. By using your strong business, analytical and data skills, you will identify opportunities to improve our Enterprise Customer’s experience after they migrate to our cloud, based on data and insights from support, and will influence product roadmap, culminating in accelerated growth while keeping our margins (support costs).

You're part data analyst, part product manager, and part program manager. You're strategic and also relationship- and data-driven.

• Influence product roadmap by identifying, articulating the business impact and proposing possible solutions to the most impacting friction to our customers, after they migrate to our cloud

• By manipulating data from our customers' interactions with support, extract insights, prepare and deliver regular reporting that uncover improvements opportunities in customer experience, business growth and support efficiency

• Deliver high-quality deep-dive analysis into opportunities and friction areas happening post-migration and corresponding business cases

• Partner with Engineering and Product Leaders to design processes and solutions to solve complex support challenges and to implement product improvements that prevent customer friction

• Identify and remedy Product specific supportability gaps

• Tell stories through data that resonate with executive leadership

• Build relationship and rapport to become a trusted advisor to senior partners (Heads of Support, Analytics, Product, and Engineering)

• Lead projects independently

You will report to the Group Manager, Support Enablement, CSS.

The Developer AI team is working on products and experiences that apply AI to redefine software development, removing toil and grunt work for developers and radically improving developer productivity. This work is on the leading edge of technical capability and will have huge industry impact.

As a Principal Machine Learning engineer, you will drive the development and implementation of cutting edge machine learning algorithms, training sophisticated models, collaborating with product, engineering, and analytics teams, to build transformative developer AI products and services. Your daily responsibilities will encompass a broad spectrum of tasks such as designing system and model architectures, conducting rigorous experimentation and model evaluations, and providing guidance to emerging ML engineers. Your role is pivotal, stretching beyond these tasks, ensuring AI's transformative potential is realized across our offerings.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

As Principal Product Manager for Jira Align, you will have a leadership role on the Jira Align team as an individual contributor with substantial input on both strategy and execution. Reporting to the Head of Product for Jira Align, you will oversee the heart and soul of the product: functionality that enables customers to prioritize and plan their work at scale. You will operate as an expert with deep experience working with executive leaders, and an ability to immediately contribute to complex, high-impact projects.

What you’ll do:

• Define the short, medium, and long-term roadmap for your area of the Jira Align product

• Collaborate with Design, Engineering, and Business teams to ship products that deliver beautiful, thoughtful, and delightful experiences to our customers

• Mentor a world-class team of product managers

• Establish and track key performance indicators (KPIs) to measure impact of product initiatives, using OKR framework and data-driven insights to inform decisions

• Foster a feedback loop between the product team and sales/services teams for continuous improvement

• Represent Jira Align in customer meetings and external events

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

As a Technical Program Manager reporting to a Head of TPM on the Customer Support team you will define product/program technical strategy to build a scalable customer support platform that streamlines support agent experiences and drives down support costs. You will create long-term vision for the team and associated roadmap for your areas of ownership. You will build consensus among partners. You will use deep domain and technical expertise to ensure success of large cross organization programs. You will demonstrate a comprehensive understanding of fundamental challenges, shape technical requirements and collaborate with partners to develop comprehensive solutions. You will influence solution architecture to meet the latest needs of the business and contribute to programs and process across organizational boundaries.

• Define the strategic goals for areas owned, communicate value proposition to partners and ensure support.

• Anticipate challenges, create long-term vision and associated road map for areas of ownership.

• Take ownership of strategic but ambiguous plans, bring clarity by translating them to well defined goals that engineering teams can achieve.

• Provide technical leadership on engineering programs and lead the end to end the delivery of complex programs across multiple teams, balancing the right tradeoffs and ensuring successful outcomes.

• Use deep technical skills and domain knowledge to influence department leaders on strategic direction.

• Define and track improvement to metrics for quality and performance across complex projects involving many teams.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in US timezones.

Your future team

The Trust Engagement team is a globally distributed team of risk professionals that help our customers to perform risk assessments they require to trust our company and products.

We are a focused group committed to ensuring that customers trust our on-premise Products and their data in our Cloud Products. We value diverse thinking and creativity, so we can support each other and do interesting things. You will work with the whole Atlassian team to improve our Trust Program and story.

Atlassian is rapidly growing our Trust Engagement team and we need experienced and motivated people to help us meet our goals. As a Principal Trust Analyst, you will drive the growth and expansion of how we promote customer trust.

What you'll do

You will oversee the team's interactions with Trust & Security, Compliance, Privacy, Legal, Operational, and SRE teams, Internal IT, Field Operations, Customer Support, and Go-To-Market Teams. Your primary focus will be on enhancing Trust & Security practices, driving strategic enhancements to our internal processes and controls, influencing security and compliance product features, and strengthening customer engagement. You will never have a dull moment as you enable our customers' Trust in Atlassian by understanding and meeting a wide range of customers current and future expectations as it relates to trust in both on-premise and SaaS products.

In this role, you will:

• Represent Atlassian with our Public Sector & Enterprise customers to remove trust as a blocker for customer acquisition, customer migration, and long-term customer retention;

• Be accountable for engaging in a variety of Atlassian public sector customer-facing initiatives. Your primary focus will involve helping our customers gain an understanding of Atlassian’s commitment to Trust by articulating our Security practices, Compliance posture, and Privacy measures.

• Manage complex customer security reviews from public sector agencies and government contractors in the US.

• Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers in pre and post sales engagements

• Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements

• Represent the Voice of the Customer by identifying deal blockers and friction points to influence Security, Product & Engineering strategy in meeting customer expectations

• Drive customer facing Trust collateral by publishing publicly facing materials, presentations, white papers

• Provide security, compliance, and privacy education and training to internal partner teams in Sales, Product Marketing, Legal, etc.

• Mentor team through technical leadership and knowledge sharing

Your background:

• On your first day, we’ll expect you to have:

  • 10+ years experience working with Public Sector agencies and government contractors in Security, Governance, Risk and Compliance domain areas;

  • Expertise to guide discussions about security and risk trade-offs;

  • Customer-facing or consulting engagement experience;

  • Success with customer, executive, or board member briefings on strategy.

  • Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)

  • Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions;

  • Experience in a large-scale enterprise SaaS solutions;

• It's phenomenal, but not required, if you have:

  • Experience participating in customer-facing incident response functions;

  • Experience operating on a globally distributed team.

  • Experience in supporting Security Questionnaires, Customer Audits, and Legal Negotiations

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a primarily remote position. However, to help our teams work together effectively, you will be located in the Pacific Standard Time zone and in close proximity to our Bellevue, Washington office or SF or Mountain View offices in California.

Your future team

Our Leadership Operations team is a global team of over 60 Executive and Administrative Assistants. Our mission is to Supercharge Atlassian leaders - unleashing their focus and productivity. Teamwork is at the core of everything we do and we work openly and collaboratively across the business. We subscribe to a centralized administrative structure - you will report directly into a Team Manager who will partner with you and your leaders.

Are you passionate about the administrative craft? Do you wish to join a TEAM of administrative professionals who are doing the best work of their lives? If so, this may be the perfect opportunity for you!

Join us. We're hiring a Senior Administrative Assistant with a background in supporting leaders at scale.

What you'll do

• Deliver excellence in all foundational administrative tasks - calendar management, travel, expenses, and administration.

• Help organize business meetings through Google Calendar.

• Ensure proper coordination of meetings and booking of office meeting rooms.

• Prepare travel itineraries, transportation arrangements and accommodations where necessary.

• Be entrusted with the task of handling corporate and personal expenses.

• Coordinate virtual and in-person events.

• Be an important bridge between your leader and their teams, quickly building trusted relationships.

• Participate in Leadership Ops meetings and build relationships throughout the team.

Working at Atlassian

This section is standardized across all Atlassian roles.

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. 

This is a remote position. To help our teams work together effectively, this role requires you to be located in the Pacific / Mountain timezones.

Your future team

You will be part of a world-class Data Science team that leverages data to drive insights about our products and customers. The Data Science team partners with Product Managers/Researchers/Data Engineers/Marketers/Privacy and Executive teams to drive and influence. They use a variety of analysis and data-science techniques to understand how Atlassian’s customers engage with our products and communications and, in doing so, identify, design, and measure the success of product investments.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $175,100 - $233,400

Zone B: $157,600 - $210,100

Zone C: $145,300 - $193,800

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

In this role, you will:

• Collaborate on a variety of product and business problems with a diverse set of cross-functional partners and become a trusted strategic partner through the structure and clarity of your work.

• Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to develop strategies for our business and help solve the business's biggest challenges.

• Focus on developing hypotheses through analytical approaches, different methodologies, frameworks, and technical approaches to test them.

• Define, understand, and test opportunities to improve the products and business and influence roadmaps through insights and recommendations.

• Partner with cross-functional teams to inform, influence, and execute strategy decisions

• Identify and measure the success of product efforts through forecasting and monitoring of key product metrics to understand trends.

• You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build bring value to people, businesses, and Atlassian.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Loom, a leader in video communication, has been revolutionizing the way teams collaborate. Since joining the Atlassian family, Loom continues to experience phenomenal growth, and we're just getting started. As part of this next chapter, we're looking for a seasoned Senior Manager to drive our expansion within the Enterprise segment.

We're searching for a Senior Engineering Manager to join the Loom Enterprise team, reporting to the Head of Loom Engineering. As the Senior Manager for Enterprise at Loom, you'll play a critical role in scaling our Enterprise adoption, a strategic priority for both Loom and Atlassian.

In this role, you will:

• Hire, lead, and manage a high-performing team focused on Enterprise growth strategies.

• Own the delivery of new product and systems initiatives

• Collaborate in technical & architectural discussions, provide direction, and drive decision-making

• Build an open, trusting, operationally mature culture

• Be the engineering voice in our quarterly planning process, driving the team’s technical strategy and collaborating on our product strategy

• Participate in hiring, planning, and budgeting exercises

Qualifications

Your background:

• 5+ years of experience managing and growing high-performing engineering teams

• Demonstrated experience collaborating with cross-functional partners to drive and influence product and technical strategy

• Ability to drive high technical standards, accounting for performance, reliability, and scalability

• Experience in working with distributed teams

• Bachelor's or Master's degree (preferably a Computer Science degree or equivalent experience)

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for a senior engineering manager to join the Teamwork Graph team and lead a group of talented engineers who are responsible for helping build and deploy the knowledge graph of how teams work together. The graph enables various Atlassian products to work together more effectively.  Checkout this clip from the recent founder keynote for more details. You will work closely with the Teamwork Platform leadership team to define and execute the vision and strategy for data architecture, indexing, and various APIs using AI models as applicable. You will also collaborate with the federated product teams and other central orgs to integrate the Teamwork knowledge deeply in various products such as Search, Jira, Confluence, and many upcoming ones. The graph will also be a key input to Atlassian Intelligence and AI powered products.

Responsibilities:

• Process and structure large amounts of graph data to power applications across Atlassian

• Experienced at designing great APIs

• Mentor and coach your team members on best practices, code quality, design patterns, testing, debugging, and documentation.

• Hire, onboard, and retain top talent for your team and foster a culture of innovation, collaboration, and excellence.

• Communicate effectively with internal and external partners, present technical concepts and results clearly and concisely, and solicit feedback and input from various stakeholders.

• Creative use of generative AI and ML to process, structure, and reason over large amounts of data to power intelligent products

Experience:

• 5+ years of experience managing engineering  teams running core services at scale

• Experience building and scaling business applications and systems  using large amounts of data

• Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story

• Build generalizable platforms with a keen eye on empowering applications in product

• Agile development mindset, appreciating the benefit of  iteration and improvement

• Experience working with LLMs and RAG a bonus

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers.

We're searching for a Senior Engineering Manager to join the Loom Distribution Engineering team. You'll be reporting to our Head of Distribution Engineering. This team is responsible for working across the stack to build new distribution channels and high-quality, seamless experiences that help users discover and engage with our products. Leading this team, you will drive continued innovation and own application quality across these experiences and the backend services that power them.

We're looking for people who want to write the future and who believe that we can accomplish so much more together.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $205,800 - $274,400

Zone B: $185,200 - $246,900

Zone C: $170,800 - $227,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

In this role, you will:

• Manage a team of technical leads and engineers, fostering their growth and inspiring innovation and operational excellence

• Own the delivery of new product and systems initiatives

• Collaborate in technical & architectural discussions, provide direction, and drive decision-making

• Build an open, trusting, operationally mature culture

• Be the engineering voice in our quarterly planning process, driving the team technical strategy and collaborating on our product strategy

• Participate in hiring, planning, and budgeting exercises

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Overview

Our Leadership Operations team is a global team of over 60 Executive and Administrative Assistants. Our mission is to Supercharge Atlassian leaders - unleashing their focus and productivity. Teamwork is at the core of everything we do and we work openly and collaboratively across the business. Leadership Operations operates as a centralized team, meaning you will report to a Team Manager who understands your craft as an EA and who will partner with you and your leaders.

Are you passionate about the Executive Assistant craft? Do you wish to join a TEAM of administrative professionals who are doing the best work of their lives? If so, this may be the perfect opportunity for you!

To help our teams work together effectively, this role requires you to be located in the Pacific Time Zone.

What you'll do:

• Deliver excellence in all foundational EA tasks - calendar management, email management, travel, expenses, and administration.

• Partner with your leader to manage their time and ensure they're well-prepped for all meetings. Develop trusted relationships with leaders and internal and external partners to stay in rhythm on priorities and actions.

• Bring teams together and be a common thread and connection point within a global team.

• Participate in meetings, preparing agendas, taking notes, and leading action items.

• Run virtual and in-person events.

• Help draft communications on behalf of leader - including presentations, blogs, emails - and review datasets (e.g. engagement surveys) to create insightful reports.

• Lead/participate in ad hoc projects.

• Participate in Leadership Ops meetings, contribute to our craft and build relationships throughout the team.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your Future Team - DevAI

Atlassian’s journey began with Jira, a tool designed to help developers track bugs and manage their work. Over the years, Atlassian has expanded its suite of productivity tools, yet developers remain at the heart of our focus. We are revitalizing our product lineup to better serve this core audience. Atlassian's ecosystem uniquely positions us to enhance every step of the developers’ productivity cycle. Central to this effort is the creation of a new DevAI pillar, aimed at deeply integrating AI to redefine developer experiences. This includes everything from a daily-use “developer dash” to AI-driven code reviews and autonomous code generation to complete tasks. Our vision is to transform software development, and we have ambitious plans to achieve this.

What You’ll Do

As part of our team, you will play a crucial role in innovating the core intelligence solutions within our DevAI products. Your responsibilities will include (but not limited to) LLM integration, prompt engineering, and developing end-to-end AI features using cutting-edge technologies. You will collaborate closely with a diverse and highly skilled group of scientists and software engineers within our team, as well as with multiple partner teams across the company. Together, we are committed to delivering Atlassian’s world-class developer AI products that will shape the future of software development.

General Responsibilities: These are ongoing or overarching tasks that guide the strategic and collaborative aspects of the role:

• Problem Solving: Identify complex challenges and provide creative solutions to advance the capabilities and functionalities of the products.

• Collaboration: Work with cross-functional teams, including data scientists and software engineers. Build and maintain sustainable partnerships with team members from various technical backgrounds.

• Communication: Communicate technical details effectively to the team and engage in technical discussions to contribute ideas and solutions.

• Continuous Learning: Stay updated with the latest research and advancements in machine learning, AI, and relevant technology applications. Apply cutting-edge knowledge and techniques to enhance product innovation and effectiveness.

Daily Responsibilities: These tasks are more routine or technical, involving hands-on activities that need to be performed regularly:

• Design and Development: Design LLM based methodology and algorithms tailored to specific product needs.

• Data Handling: Perform data preprocessing and feature engineering to improve product inputs and performance.

• Evaluation: Conduct experiments to evaluate the performance of products and use a variety of metrics and testing methods to ensure the solutions meet design specifications.

• Implementation and Optimization: Implement and optimize machine learning pipelines.

• Monitoring and Maintenance the deployed intelligence solutions to ensure they continue to perform accurately and efficiently.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Central AI org is part of the larger Atlassian Intelligence program. Its purpose is to accelerate AI innovation across all our products and platform, provide cohesive AI experiences and setup up an Atlassian AI infrastructure for the future.

While it's anticipated that the majority of AI-driven initiatives will be developed and executed by federated product teams within Atlassian, the role of Central AI is pivotal to this process. Central AI is tasked with constructing the underlying infrastructure and capacities, which are crucial for the seamless integration and optimal functionality of AI across various departments. By doing so, Central AI ensures that different teams within the organization do not work in silos but have access to a unified foundation that promotes efficiency and collaboration. Additionally, Central AI is responsible for developing some of the core shared experiences typical in the AI domain, such as search, knowledge discovery and conversation.

What you’ll do

As a Senior Machine Learning engineer, you will work on the development and implementation of the cutting edge machine learning algorithms, training sophisticated models, collaborating with product, engineering, and analytics teams, to build the AI functionalities into each Atlassian products and services. Your daily responsibilities will encompass a broad spectrum of tasks such as designing system and model architectures, conducting rigorous experimentation and model evaluations, and providing guidance to junior ML engineers. Your role is pivotal, stretching beyond these tasks, ensuring AI's transformative potential is realized across our offerings.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. 

Your future team

You will be part of a world-class Data Science team that leverages data to drive insights about our products and customers. The Data Science team partners closely with Product Managers, Engineers, Designers, Researchers, Data Engineers, Markets and the Executive team across Atlassian to drive and influence outcomes.

The team is responsible for using a variety of analysis and data-science techniques to understand how Atlassian’s customers engage with our AI products, identify gaps and opportunities, and measure the success of our product investments.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $231,600 - $308,800

Zone B: $208,400 - $277,900

Zone C: $192,200 - $256,300

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

In this role, you will:

• Identify key business challenges and develop strategic initiatives for your cross-functional business partners, be a trusted strategic partner, and build credibility.

• Influence Atlassian Intelligence product strategy and roadmaps, and drive impactful change through the structure and clarity of your analysis and recommendations.

• Lead and prioritize multiple workstreams and/or large complex data science programs. In collaboration with your data science team and your business partners, you will be making informed decisions about priorities, timing, and resourcing.

• Drive best practice techniques for communicating complex, unfamiliar, challenging, and/or difficult information, including the development and use of frameworks and conceptual models.

• Lead the evolution of data assets in your team. Coordinate with and influence other data science and engineering teams working on Atlassian Intelligence to ensure alignment of metrics, measurement, and analysis methodologies.

• Leverage broader industry knowledge to establish frameworks to measure customer engagement with and quality of Atlassian intelligence features.

• Actively share your work and knowledge to benefit work done across data science.

• Proactively enable your data science team to address business needs and navigate change and ambiguity.

• Use your experience and expertise to identify, solve, and bridge gaps/problems across data science and drive programs of work impacting organizational processes that scale Atlassian.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together, you will be located in North America.

Your future team

We're looking for a Senior Privacy & Product Counsel - Incidents, reporting to the Director of Privacy - Incident Response. You'll join our Legal Incidents Team, a global team comprised of experienced privacy professionals with a background in incident management. We provide follow the sun support to the business in the event of an incident, ensuring that Atlassian is managing its legal obligations and living up to our values.

What you'll do

• Partner with business teams to investigate and manage legal obligations arising during incidents.

• Offer compliant business-focused solutions, balancing risk and Atlassian's values when making recommendations.

• Identify areas for improvement in our incident response capability, and work with partner teams to uplift our processes and tooling.

• Review and advise on external communications, including customer notices, during incidents.

• Build relationships which strengthen the connection between legal and partner teams.

About Loom

Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 20M users across 350k+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter. Atlassian acquired Loom in 2023, in order to scale video at work everywhere.

The Role

As a Senior Product Manager on Loom’s Integrations team, you will responsible for delivering Loom integrations within the Atlassian product suite. You’ll work on ensuring there is a seamless platform experiences across Loom’s embedded experiences end-to-end — from recording to playback to organization - reaching millions of people inside the Atlassian products they already use every day for work. Joining Loom is an opportunity to be at the forefront of industry transformation — how video is used at work and how AI can leapfrog speed and simplicity in video creation, editing and consumption.

Together, we’ll empower our customers to collaborate in a richer, more engaging way through asynchronous video via a seamless experience between videos, documents, and the workflows between them. At Atlassian, we're not just building products; we're creating a movement, and you’ll play a key role in crafting experiences that change the way the world works. We're not just a part of Atlassian; we're the driving force behind changing async behavior through video.

This is a remote role. To help our teams work together, you must be located between PST and EST.

Responsibilities

• Impact millions of users globally as you empower them to maximize the full potential of Atlassian products.

• Partner deeply with centralized platform teams at Atlassian to ensure there is a seamless sign-up, provisioning, admin, and billing experience across all of Loom’s embedded experiences and integrations

• Develop a deep understanding of our users and the market to ensure we are driving innovation and building for customer needs.

• Work with other product managers across the Loom and Atlassian’s product to ensure a seamless cross-platform experience.

• Work across design, engineering, data, research, and marketing to ensure the successful delivery of product.

• Set team goals and north star metrics that align with Loom’s mission and drive maximum impact on our users and business.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for a Senior Regional Facilities Operations Lead to manage the operations of our workplaces that reimagine how Atlassians do their best work when they choose to come to an office. In this role, you will oversee the facilities operations for our 5 offices: San Francisco, Mountain View, Seattle, Austin and New York.

You'll be a member of the Workplace Experience Operations team which is nested within the Team Anywhere org.

This role will be based in either The Bay area or Seattle and is crucial for ensuring our facilities operations in North America are seamless, innovative, and aligned with our global standards.

What you'll do

• Operational Excellence: Oversee the management of our facilities partner to elevate our workplace operation standards, safety, and compliance. Partner with our Real Estate and Design team influence office design decisions and manage transitions to new office and facilities.

• Strategic Planning and Leadership: Collaborate with internal stakeholders and partners to ensure operational excellence and decisions are aligned to Team Anywhere goals, development improvement plans based on office performance insights, support the Real Estate team with office expansions

• Support Workplace Experience: Support the Workplace Experience team with Team Anywhere and Experience programs when required.

• Incident and Crisis Management: Provide expert support for incident and crisis management within the workplace.

• Financial Management: Manage financial management for site-based budget categories, including budget preparation and invoice approvals.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What you’ll do

As a manager of our Security Response Engineering team, you will play a key role in scaling and managing the operational security functions in Atlassian. Reporting to the Head of Detection and Response, you will lead a team of technical professionals, collaborate across global teams, and work closely with cross-functional stakeholders. The ideal candidate will bring a strong background in operational security functions, automation engineering, leadership, and a proven track record of managing security teams.

• Your responsibilities will include managing a team of security automation engineers, who support our Detections and Response function by building solutions to scale team processes, expand Detection and Response platform functionality, and enhance reliability of team capabilities.

• You have an interest in working with colleagues to understand our operational processes and platforms to design solutions to scale our capabilities.

• The use of machine learning and AI is critical to continued growth and scalability of our program and your experience and expertise in both of those areas will help set the team up for success.

• We build many of our own tools, so having an strong background in software development is essential.

Your background

• 3+ years working in security

• 2+ years managing global team(s)

• Experience working with Security Detection and Response functions

• Experience in developing in and for public cloud environments

• Experience developing automation in Python, Go, or Rust

• Hands-on, proven experience developing and refining machine learning and AI models within security context

• Experience using Security Orchestration, Automation, and Response (SOAR) platforms

• Experience using common Detection and Response tools and platforms

• Experience leading projects from start to finish and mentoring other security practitioners

It's great, but not required, if you have:

• Published contributions to the security community

• Presentation experience at industry events

• Experience working with compliance, privacy, IT, networking, or related functions

Responsibilities

1. Security Automation Leadership: Collaborate to execute and drive aspects of the Detection and Response Strategy, driving the development automation and tooling to scale team operations.

2. Machine Learning & AI Expertise: Work with stakeholders and guide your team developing, publishing, and refining machine learning & AI based model tooling.

3. Team Management: Lead and mentor a team of technical professionals, fostering a culture of security and collaboration through clear communication and vision.

4. Operational Oversight: Implement and enforce standards, policies, and procedures for effective detection and response capabilities.

5. Leadership Development: Mentor and develop security practitioners, contributing to large-scale security projects and ensuring successful implementation.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Loom is the video communication platform for async work that helps companies communicate better at scale. The Media & Intelligence Team lives at the heart of Loom's product development, providing a set of libraries, services, platforms, and APIs used across our systems to power recording, playback, editing, and advanced AI features.

We are looking for a senior software engineer to contribute to our media systems. You will report to the Senior EM of this team and collaborate with broad cross functional teams. This role can be remote or work from one of Atlassian's US offices.

What you'll do

• Build the server-side and client-side infrastructure that enables engineering teams to build world-class video messaging products.

• Design and implement media features that delight our users and differentiate Loom’s products and services from our competitors.

• Uphold a high standard of engineering excellence because the performance and reliability of media infrastructure directly impact our product experience, hence the perception of Loom’s overall brand.

• Diagnose and improve the quality of the end-to-end video experience. Optimize our media pipelines to be performant across all the platforms.

• Display strong ownership and influence over the team's roadmap.

The Growth and Market Strategy team develops pragmatic, customer-centric GTM strategies that are responsive to changing market dynamics and drive sustainable, profitable growth. Dedicated to continuous improvement, we harness the power of data-driven insights to uncover growth opportunities while continually optimizing our sales process and empowering our GTM teams to build rich customer experiences and increase market share. This results in effective strategies to drive decisions on what we do and don’t do to provide a sustainable, monetizable advantage in the market. We measure success by the positive impact on our profitability, market share, and customer delight.

Atlassian is seeking a Senior Strategist to drive the dynamic growth and adoption of our suite of solutions in the Enterprise segment. This role will evaluate cross-cutting opportunities with a data-driven approach and building foundational components that are fundamental to the business. This work will be pivotal executing GTM strategies, fueling P&L growth efforts across platforms, and fostering innovative change design to strengthen our ability to unleash the power of every team.

We are looking for a highly-capable individual contributor who has demonstrated success in creating structured solutions from ambiguous problems, designing global strategies and spearheading initiatives that have demonstrable economics, and leading multi-layered stakeholder management with significant cross-functional engagement. The ideal candidate will partner closely with the Revenue Operations executive team and stakeholders across the organization, to define critical strategy that will help set the long-term direction of the business. This individual should be strategic, driven, adaptable, highly organized, analytical, and have a strong eye for detail. A strong understanding of SaaS business models and of Atlassian’s markets is ideal.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $152,800 - $203,700

Zone B: $137,500 - $183,400

Zone C: $126,800 - $169,100

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Develop GTM strategies from ideation to design, which includes conducting internal and market due diligence, utilizing relevant frameworks, and creating scalable options to achieve our fiscal year goals, and our longer term performance targets.

• Analyze complex information using qualitative and quantitative methods to inform and drive our GTM strategy and meet/exceed our revenue targets.

• Proactively identifies opportunities and champions novel approaches with a willingness to test and iterate new ideas to solve complex problems that impact Atlassian and our customers.

• Seamless transition from high-altitude to diving deep into details to uncover insights, perform financial and market analysis, synthesis a point of view to make recommendations to executive leadership.

• Influence across all levels from the front lines to C-suite through effective communication and collaboration.

• Create trust and build relationships throughout the organization to marshal cross-functional support and resources needed to accomplish your goals.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung,  Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth.

What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market 

awaiting our exploration, along with the consistent preference of our customers for Atlassian products.

As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team!

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $184k - $220k 

• Zone B: $165k - $198k 

• Zone C: $152k-183k

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

What You’ll Do

• Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.

• Developing and executing strategic sales plans to achieve company sales goals and targets.

• Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.

• Building and maintaining relationships with C-level and other executive relationships.

• Understanding client needs and proposing appropriate solutions to meet those needs.

• Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.

• Negotiating contracts and pricing agreements with clients.

• Providing accurate forecasting and account planning and sales forecasts to management.

• Staying updated on industry trends and competitors to maintain a competitive edge.

• Traveling to meet clients and attend industry events as necessary.

• Build sales strategies for designated territory or named Accounts

• Serve as the main Atlassian point of contact or escalation point for designated Accounts

• Run strategy plays to identify opportunities and build long relationships with your customers.

• Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. 

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for an Enterprise Customer Success Manager

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.

As an Enterprise CSM, you’ll build relationships and and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.

You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. You will report to the Regional Head of Customer Success.

Your future team

With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions.

With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'.

In this role, you will:

• Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

• Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.

• Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.

• Manage post-sales activity for your customers through relationship-building, product expertise and execution.

• Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.

• Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.

• Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.

• Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.

Your Background

• 5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio.

• Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.

• Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.

• Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs.

• Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience

• Experience balancing a book of business in a customer-facing environment.

• Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian’s partner network is committed to helping unleash the potential of every team. Our partners complement Atlassian business with consulting, implementation services, and unique solutions, including industry specializations and geographic coverage that help our customers better use – and expand their use of – Atlassian products. As our primary services arm, we count on our partners to help our customers succeed.

The Atlassian US Commercial Channel team is responsible for a best-in-class community of advanced Solution Partners with deep expertise in Atlassian solutions including Cloud, ITSM and Agile at Scale. We leverage the Atlassian Partner Program and Atlassian Solutions to develop meaningful business practices with partners that deliver out-sized customer impact. The Partner Manager collaborates effectively both internally and externally to develop and drive a high-impact joint business plan that accelerates Atlassian customer success and business objectives.

In this role you’ll get to:

• Develop high growth partner plans

• Identify and execute pipeline generation activities in enterprise

• Leverage and guide internal resources to enable partner business practice expansion

• Foster partner relations with Atlassian from C-suite to account executives

• Create and maintain transparency and accountability by executing a comprehensive governance model

Key result areas:

• Growth of partner generated pipeline for Atlassian solutions and partner services

• Increasing partner services attach rates to Atlassian sales

• Enabling partners to providing high quality services as measured by CSAT and NPS

• Accelerate Atlassian product bookings by facilitating successful co-selling activities

On your first day we’ll expect you to have:

• 10 years of experience in enterprise software channel and alliances

• 5 years of experience in partner account management for value-added reseller and regional system integrators

• Demonstrated expertise in value-based selling and partner business planning

• Passionate team player, obsessed with learning new things and strong communication skills

• This role requires 30-40% travel