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deep insights into the Atlassian community

The Adaptavist Group is an international collective focused on improving businesses through teamwork, technology, and processes, particularly in the realm of enterprise software and tailored solutions. They offer flexible working arrangements, unlimited holiday allowances, and comprehensive parental leave policies, fostering a remote-first work culture that prioritizes employee well-being. The ScriptRunner Product Marketing Team Lead plays a crucial role in driving the success of the Product Marketing Team by aligning strategies with business objectives and collaborating with various functional leads. This position entails overseeing strategic initiatives, mentoring team members, setting objectives, and enhancing processes within the marketing functions. Additionally, the role requires monitoring team performance, reporting on key metrics, and maintaining strong relationships with shared services and product teams.

The Adaptavist Group is a global company dedicated to enhancing businesses through teamwork, technology, and tailored solutions, particularly within trusted technology ecosystems like Atlassian and AWS. They offer employees a generous unlimited holiday policy, flexible working hours, and provide necessary resources for remote work. Benefits include substantial paid leave for parents and provisions supporting women's health and family planning. The Culture and Engagement Manager role focuses on aligning employee culture and engagement with business goals, promoting inclusivity and well-being. This position involves collaboration across various teams to enhance employee engagement and establish centres of expertise within the organization.

The Adaptavist Group is a global company focused on improving businesses through teamwork, technology, and expertise in software solutions, particularly within trusted ecosystems like Atlassian and AWS. They offer flexible working conditions, including unlimited vacation time, support for remote work setups, and generous parental leave policies that cater to various family structures and health needs. The Upscale team aims to enhance work productivity through app development for platforms like Jira and Slack, inviting software engineering candidates to join them for skill development and impactful contributions. The Associate Software Engineer role involves collaborating within an Agile team, writing clean code, and participating in the full software development lifecycle, with a focus on quality and customer value. Preferred qualifications include familiarity with programming languages, database concepts, and version control systems, alongside a strong eagerness to learn and collaborate.

Atlassian is seeking a Pre-Sales Solutions Engineer to support its TeamWork Foundations (TWF) initiative, which aims to market products like Jira, Confluence, and Loom to Enterprise customers. The role involves partnering with sales and account teams to address customer business problems and optimize workflows using Atlassian Work Management tools. The Solutions Engineer will also act as a product expert, demonstrating the value of Atlassian software while understanding customer needs and technical requirements. Key responsibilities include creating sales collateral, tracking competitive intelligence, and cultivating strong relationships within the sales team to enhance the sales cycle. The ideal candidate should have a proactive attitude, a willingness to learn, and a passion for solving complex business challenges with technology.

Atlassian offers flexible work options, allowing employees to work from the office, home, or a mix of both, enhancing their ability to manage personal and family priorities. The company is open to hiring talent from any country where it has a legal presence, with virtual interviews and onboarding reflecting its distributed-first model. The open role is a hybrid position based in London, UK, specifically targeted at entry-level candidates with less than a year of professional experience. The position involves working closely with Sales and Success Account Teams to build a sales pipeline and ensure a positive customer experience, with tasks including outbound prospecting and effective communication. Atlassian does not provide visa sponsorship for this role, which has specific requirements regarding professional experience and location.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid work, which supports their personal goals and priorities. They are seeking a Solutions Engineer for ITSM/ESM to join their expanding team in the UK, requiring candidates to be located there for effective collaboration. The role involves solving complex customer problems, collaborating with enterprise sales teams and channel partners, and navigating sales cycles to close business deals. Responsibilities include delivering presentations, conducting demonstrations, and gathering customer feedback to influence product development. Ideal candidates are customer-focused and top-performing solutions engineers who thrive in a dynamic environment.

Atlassian promotes a flexible work environment, allowing employees to choose between office, home, or a hybrid arrangement to better support personal and family priorities. The company is currently looking for a Solutions Engineer ITSM/ESM to join their team in the United Kingdom, focusing on expanding business within that region. This remote position involves collaborating directly with enterprise sales teams and channel partners to address customer needs and navigate the sales process effectively. Responsibilities include delivering compelling presentations, demonstrations, and proofs of concept while assessing client pain points against Atlassian’s capabilities. The role emphasizes partnership with sales management and product teams to align account plans and gather customer feedback for product development.

At Atlassian, employees have the flexibility to choose their work environment, whether in an office or remotely, to better balance personal and professional commitments. The company operates as a distributed-first organization, allowing for virtual interviews and onboarding while serving over 250,000 global customers, including major companies like NASA and IBM. Atlassian emphasizes collaboration and support among its team members, fostering a culture where employees work together towards common goals rather than in a traditional hierarchical manner. The sales teams focus on value selling, exploring customer needs to align Atlassian's software solutions with their business challenges, and facilitating product demonstrations to showcase the software's benefits. Employees are encouraged to continuously learn and improve their skills while contributing to strategic partnerships and sharing valuable feedback with product management.

Atlassian offers its employees the flexibility to work from an office, home, or a combination of both, allowing them to prioritize personal and family commitments. The company hires globally where it has legal entities and conducts virtual interviews and onboarding, reflecting its distributed-first approach. The Enterprise Development Representative role focuses on building a sales pipeline for Enterprise customers in collaboration with Account Executives, Sales Operations, and Marketing teams. Key responsibilities include creating account strategies, prospecting, qualifying leads, and executing outreach strategies to engage decision-makers. Success in this role requires excellent communication skills and proficiency with tools like Salesforce and LinkedIn Navigator.

Atlassian offers flexible working arrangements, allowing employees to choose between office, home, or hybrid environments, enhancing work-life balance. The company is currently hiring for a remote Senior Partner Solutions Architect, with candidates located in the UK, Netherlands, France, Poland, or Germany. This role involves collaborating with Partner Managers to boost partnership success and drive growth within the Atlassian ecosystem. Key responsibilities include establishing expertise in Atlassian solutions, leading practice development with Solution Partners, and creating strategic plans for platform and cloud migrations. The position also emphasizes delivering enablement and thought leadership, facilitating workshops, and building strong co-selling strategies to optimize partner collaboration.

At Atlassian, employees have the flexibility to work from various locations, allowing them to balance personal and family needs, while hiring is available in any country with a legal entity. The company is currently seeking a Senior Partner Solutions Architect for the DACH region, requiring remote work from the Netherlands, the UK, or Germany, with fluency in German as a key qualification. This role focuses on aiding enterprise customers in migrating their Atlassian products to the Cloud and emphasizes cloud enterprise and AI adoption as top priorities. The Partner Solutions Acceleration team, composed of experts in Cloud Acceleration and Migration, plays a vital role in delivering technical support and strategy to partners for successful cloud transformations. The architect will lead cloud migration strategies, collaborate on tailored implementation services, and contribute to building a coordinated capability model across the company.

Atlassian offers flexibility in work locations, allowing employees to choose between office, home, or hybrid setups to better accommodate their personal and family needs. The company conducts its hiring and onboarding processes virtually, emphasizing its distributed-first approach as it engages with over 300,000 clients worldwide, including major organizations like NASA and IBM. Atlassian promotes a collaborative culture where employees support each other and view themselves as working "with" the company rather than "for" it. The role of Account Executive, Enterprise involves building relationships with key stakeholders, negotiating contracts, and collaborating with various internal teams to ensure customer satisfaction. Candidates for this position should be customer-focused, creative, and capable of identifying solutions for Fortune 500 companies while staying updated on industry trends and maintaining a competitive edge.

At Atlassian, employees have the flexibility to choose their work location, whether in the office, from home, or a hybrid model, allowing them to better manage personal and family priorities. The company operates as a distributed-first organization, with virtual interviews and onboarding processes. The Sales Development Representative position is remote but requires candidates to be located in the United Kingdom or Poland and does not offer visa sponsorship. This role involves partnering with Sales and Success Account Teams to build a sales pipeline, conducting outbound prospecting, and qualifying business leads through various outreach methods. Successful candidates will collaborate with multiple teams, articulate product value propositions, and develop lead-generation strategies while effectively engaging with prospects.

Atlassian offers flexible working arrangements, allowing employees to choose between working in an office, from home, or a hybrid of both, which supports individual priorities and goals. The company hires globally wherever it has a legal entity, and the recruitment process, including interviews and onboarding, is conducted virtually. The specific role available is a remote Sales Development Representative position, which requires candidates to be based in the United Kingdom or Poland and does not qualify for visa sponsorship. Individuals in this role will work closely with Sales and Success Account Teams to build a sales pipeline while ensuring a positive customer experience. Responsibilities include outbound prospecting, qualifying business leads, conducting outreach, collaborating with various teams, and effectively communicating product value to engage decision-makers.

GitLab is a leading open core software company specializing in an AI-powered DevSecOps platform, utilized by over 100,000 organizations. Their mission is to foster collaboration by allowing everyone to contribute to software development, enhancing human progress through shared contributions. The company seeks a candidate to drive platform adoption and manage strategic relationships within the UK public sector, involving local authorities, universities, and healthcare organizations, while aligning with government digital transformation goals. Applicants should possess public sector sales experience, an understanding of digital initiatives, and familiarity with various complementary technologies as well as strong skills in stakeholder engagement and territory management. GitLab emphasizes its commitment to diversity and equal opportunity within its recruitment practices and encourages applicants requiring accommodations to inform them during the hiring process.

GitLab is an open-core software company that offers an AI-powered DevSecOps platform, aiming to enable widespread contribution to software development among over 100,000 organizations. The company is seeking a Senior Manager of Practice Development in Customer Success to enhance its paid Success Tiers by establishing best practices, methodologies, and scalable delivery models. This role involves creating tools and frameworks for global delivery teams, ensuring that customer engagement remains effective and consistent across varying markets. Responsibilities include defining key performance indicators for service impact and collaborating with cross-functional teams to refine service offerings. The ideal candidate will possess experience in customer success, strong analytical skills, and a customer-centric mindset, with a commitment to fostering a diverse and inclusive work environment.

GitLab is an open-core software company that offers an AI-powered DevSecOps platform used by over 100,000 organizations, aiming to empower everyone to contribute to software development. The Engagement Manager at GitLab plays a vital role in guiding customers toward maximizing the platform's value, acting as a trusted advisor and facilitating positive business outcomes. Responsibilities of the Engagement Manager include understanding customer needs, proposing tailored service engagements, and collaborating with sales and customer success teams to ensure satisfaction and financial success. The role also involves building relationships with various stakeholders, addressing customer objections, and tracking engagement forecasts using Salesforce/Clari. GitLab emphasizes an inclusive work culture and equal opportunity employment while offering remote roles worldwide, with specific guidelines for location-based hiring.

GitLab, an open core software company, offers a comprehensive AI-powered DevSecOps platform used by over 100,000 organizations with a mission to enable collective software contribution. The role of a Customer Success Engineer (CSE), Onboarding Specialist focuses on technical guidance and maximizing value for new customers during their onboarding process. Responsibilities include providing customized solution-based programs, coordinating workshops and demos, and maintaining expertise in GitLab’s technologies. The position requires strong technical experience and excellent communication skills, emphasizing collaboration with various teams to enhance the customer journey. GitLab promotes an inclusive hiring process and offers flexible remote work options along with benefits that support employee well-being and professional development.

GitLab is an open core software company specializing in AI-powered DevSecOps platforms, utilized by over 100,000 organizations, with a mission to empower collective software development. They are currently seeking to expand their operations within the Financial Services Industry (FSI) in the UK, focusing on new business opportunities and partnerships. Candidates for sales roles must possess a strong track record in sales, particularly within complex organizations, and demonstrate excellent communication skills. The hiring process involves multiple stages, including initial screenings, interviews, a mock presentation, and a final interview with senior leadership. GitLab promotes a diverse and inclusive workplace, committed to equal opportunity in recruitment and employment practices.

GitLab is an open core software company focused on developing an AI-powered DevSecOps Platform, with a mission to enable broad participation in software development to accelerate progress. Solutions Architects at GitLab act as trusted advisors, guiding clients through the technology evaluation and sales process, while ensuring the technical solutions align with customer business objectives. Their role includes engaging with customers, building relationships, and collaborating with internal teams to drive the adoption of GitLab's solutions. Ideal candidates for this position should possess technical pre-sales experience, a strong understanding of software development, and the ability to connect technology to business value. GitLab promotes a remote work environment with a commitment to inclusivity, offering benefits focused on employee well-being and professional growth.

GitLab is an open core software company specializing in an AI-powered DevSecOps Platform, serving over 100,000 organizations with a mission to enable broader participation in software development. Mid-Market Account Executives at GitLab act as key contacts for prospective and existing customers from mid-sized companies, handling various project scales and collaborating with sales and business development teams. The role involves supporting customers, analyzing wins and losses, documenting sales processes, and contributing to the sales handbook for improvement. Ideal candidates should possess strong sales experience, effective communication skills, and a commitment to customer success, while embracing GitLab's core values. GitLab promotes an inclusive remote work environment, offering various benefits and encouraging applicants from diverse backgrounds.

GitLab is an open core software company that offers a comprehensive AI-powered DevSecOps Platform used by over 100,000 organizations, aiming to enable widespread contribution to software development. The company's mission emphasizes accelerating human progress through participatory software creation, which shapes its hiring, product development, and industry leadership. The Business Value Managers within GitLab's Business Value Services team focus on enhancing sales effectiveness by guiding value-oriented conversations and developing tools for business justifications. Key responsibilities include collaborating with account stakeholders, refining business case content, and coaching sales teams on value discussions. GitLab promotes an inclusive hiring approach and offers remote working options, flexible PTO, equity compensation, and a variety of other benefits to support employee well-being.

Atlassian offers flexible work arrangements, allowing employees to choose between working in an office, from home, or a hybrid of both, catering to their personal and family needs. The company hires globally in countries where they have a legal presence and conducts virtual interviews and onboarding. Currently, they seek motivated individuals to fill positions in the Netherlands, Poland, or the UK, but candidates must have the legal right to work in those locations, as visa sponsorship is not available. Atlassian prides itself on its team-oriented culture, with a focus on value selling and impactful software solutions designed to support customers like NASA and IBM. The role involves managing a team of Sales Development Representatives, coaching them in prospecting and customer engagement, and driving performance to meet pipeline goals while fostering a positive workplace culture.

At Atlassian, employees have the flexibility to work from home, the office, or a combination of both, allowing for a better balance of personal and family responsibilities. The company conducts virtual interviews and onboarding, emphasizing its commitment to a distributed-first model. This particular remote position requires candidates to be located in The Netherlands, Poland, or the UK. The Sales Development Representatives work alongside Account Executives to create a sales pipeline for Enterprise customers while ensuring an enjoyable customer experience. Responsibilities include outbound prospecting, qualifying leads through various outreach methods, collaborating with multiple teams, and articulating the value of Atlassian products.

Atlassian offers flexible work options, allowing employees to work from the office, home, or a combination of both, providing greater control over personal and family priorities. The company conducts interviews and onboarding virtually, as it operates as a distributed-first organization, and this particular role requires candidates to be located in the Netherlands, Poland, or the UK. The Sales Development Representatives work alongside Account Executives to generate sales pipeline for enterprise customers, ensuring a positive customer experience while collaborating with the Sales Operations and Marketing teams. Responsibilities include outbound prospecting, qualifying business leads, and conducting outreach to engage decision-makers, focused on effective value-driven communication. The position also involves using tools like Salesforce, Gong, Outreach, and LinkedIn Navigator to build a productive pipeline.

Atlassian offers flexible work options, allowing employees to choose their work environment—be it in-office, remote, or a combination of both. The company employs a distributed-first model, conducting interviews and onboarding virtually for potential hires across countries where they have legal entities. The Sales Development Representatives work closely with Account Executives to generate sales leads for their Enterprise customer base while ensuring a positive customer experience. Key responsibilities include outbound prospecting, qualifying business leads through various outreach tactics, and collaborating with internal teams to develop lead generation strategies. Candidates for this role should have strong communication skills, the ability to craft personalized outreach, and experience with tools such as Salesforce and LinkedIn Navigator.

Atlassian offers flexible work arrangements, allowing employees to choose between remote or office work, enabling them to better manage personal and family priorities. The company hires globally where it has legal entities, and all interview and onboarding processes are conducted virtually, aligning with its distributed-first model. This specific remote position involves being based in The Netherlands, Poland, or the UK, partnering with Account Executives to support sales for Enterprise clients. Responsibilities include outbound prospecting, qualifying leads through proactive outreach, and collaborating with various teams to enhance lead generation strategies. Candidates should possess strong communication skills, be skilled at crafting personalized emails, and be familiar with tools like Salesforce and LinkedIn Navigator.

Atlassian offers flexible work options, allowing employees to choose between working in an office, from home, or a hybrid model, which helps them balance personal and family priorities. The company hires globally where legal entities exist and conducts virtual interviews and onboarding as part of its distributed-first approach. The position is remote, but candidates must be located in the Netherlands, Poland, or the UK. Sales Development Representatives in this role work closely with Account Executives to build a sales pipeline for enterprise customers while collaborating with Sales Operations and Marketing. Responsibilities include outbound prospecting, qualifying leads, conducting outreach strategies, and articulating product value to customers.

Atlassian offers its employees flexible work arrangements, allowing them to choose between office-based, remote, or hybrid setups to better support personal and family needs. The company hires globally wherever it has a legal entity, with virtual interviews and onboarding processes in place due to its distributed-first model. A specific remote position is available for candidates located in The Netherlands, Poland, or the UK. The role involves collaborating with Sales Development Representatives and Account Executives to build a sales pipeline while ensuring a positive customer experience. Key responsibilities include outbound prospecting, qualifying leads, executing outreach strategies, and communicating the value of Atlassian's products, all while using various sales and communication tools.

Atlassian offers flexible work arrangements, allowing employees to choose between working in an office, from home, or a hybrid model. The company operates on a distributed-first model, facilitating virtual interviews and onboarding across various countries. The Sales Development Representative role, which is remote and requires candidates to be based in The Netherlands, Poland, or the UK, involves partnering with Account Executives to develop sales pipelines for enterprise customers while ensuring a positive customer experience. Responsibilities include outbound prospecting, qualifying leads, and collaborating with various teams to enhance lead generation strategies. The position requires strong communication skills for engaging with prospects and articulating product value, along with proficiency in tools like Salesforce and LinkedIn Navigator.

At Atlassian, employees have the flexibility to choose their work location, whether in-office or remotely, enhancing their ability to balance personal and professional priorities. The company is seeking a leader for its Emerging Markets, specifically targeting France, Italy, Spain, and the Middle East, who will operate from Amsterdam or remotely within the Netherlands or the UK. This role involves motivating a team of Renewals Account Associates to drive sales growth in existing MidMarket accounts by leveraging data insights and product adoption. The Retention & Growth Manager will focus on customer loyalty and collaboration with sales and post-sales teams to identify upsell and cross-sell opportunities while managing stakeholder relationships effectively. Critical responsibilities include nurturing team development, improving sales revenue through strategic customer engagement, and adapting to change by aligning team goals with broader company objectives.

Atlassian offers flexible work options, allowing employees to choose between office and remote work, which supports personal and family priorities. The company employs a distributed-first model, conducting interviews and onboarding virtually, and hiring internationally where it has legal entities. The Mid-Market Sales team focuses on managing relationships with mid-sized and enterprise customers, identifying sales opportunities, and nurturing customer relationships to achieve revenue goals. Responsibilities include developing sales strategies, conducting product demonstrations, and collaborating with various internal teams to enhance customer satisfaction. Additionally, sales representatives are expected to stay informed about industry trends and provide regular updates to management while occasionally traveling for client meetings and industry events.

Atlassian offers flexible work arrangements, allowing employees to choose between working from home, in the office, or a mix of both, emphasizing support for personal and family priorities. The Atlassian Advisory Services team consists of globally distributed solutions advisors who assist enterprise organizations in overcoming complex challenges and maximizing their investment in Atlassian products. They are currently seeking an Enterprise Technical Architect with a focus on DevOps and the Atlassian platform to join their Advisory Services Delivery team. This role is focused on creating technical solutions, providing guidance, and ensuring successful customer adoption of Atlassian products, while also requiring collaboration with various internal and external stakeholders. Candidates should have extensive experience in SaaS and with the Atlassian platform, demonstrating strong technical skills and the ability to communicate effectively with clients.

Atlassian offers flexible work options, allowing employees to choose between working in an office, from home, or a hybrid model to better support personal and family goals. The company has established a global presence with the ability to hire across numerous countries, conducting interviews and onboarding virtually. Atlassian aims to help its customers thrive in the digital economy by providing robust software solutions and fostering a collaborative culture focused on customer success. The Strategic Solution Sales team plays a critical role in developing effective sales strategies and championing customer needs, closely collaborating with various internal teams and partners. The role emphasizes teamwork, clear communication, and the use of leading tools to enhance customer experiences while striving for continuous improvement.

Atlassian offers flexible work arrangements, allowing employees to choose their work environment, which supports personal and family priorities. The company is seeking a 1st line Sales manager for the UK mid-market sales team, responsible for leading a group of 6-8 sellers. The role focuses on developing and implementing sales strategies tailored to mid-market customers, building long-term relationships, and meeting revenue targets. Key responsibilities include team management, recruitment and onboarding of new hires, and collaboration with other internal teams to enhance sales processes. The sales manager will also analyze market trends, provide mentorship to team members, and conduct performance evaluations to ensure continuous improvement in sales performance.

Atlassian offers flexible work options for its employees, allowing them to choose between remote work, office work, or a hybrid model for better personal and family balance. The company conducts virtual interviews and onboarding, emphasizing its distributed-first approach. The current role is remote but requires candidates to be located in the United Kingdom, Poland, or the Netherlands, and visa sponsorship is not available. Sales Development Representatives work alongside Sales and Success Account Teams, focusing on outbound prospecting and creating a positive customer experience. They are responsible for generating leads through various outreach strategies while collaborating with different teams to articulate the value of Atlassian's products.

Atlassian offers flexible work arrangements, allowing employees to work from the office, home, or a mix of both, promoting personal and family priorities. The company operates as a distributed-first entity, with virtual interviews and onboarding for global hires, but this specific role requires presence in the UK, Poland, or the Netherlands, and does not offer visa sponsorship. Sales Development Representatives collaborate with Sales and Success Account Teams to create a robust sales pipeline while ensuring a positive customer experience. Key responsibilities include outbound prospecting, qualifying leads through various outreach methods, and navigating objections with value-based messaging. The role involves significant collaboration with internal teams to devise lead-generation strategies and requires skills in effective communication and persuasive writing.

Atlassian offers flexible work options, allowing employees to choose between office, home, or a hybrid model to better support their personal priorities. The company conducts interviews and onboarding virtually and is looking to hire for a remote position available specifically to candidates located in the United Kingdom, Poland, or the Netherlands, with no visa sponsorship offered. The Sales Development Representatives will collaborate with Sales and Success Account Teams to build a sales pipeline and enhance customer experience, reporting directly to a Sales Development Manager. Key responsibilities include outbound prospecting, qualifying business leads through proactive outreach, and executing various communication strategies to engage decision-makers. Successful candidates should be adept at writing tailored emails and collaborating with different teams to devise effective lead-generation strategies.

At Atlassian, employees have the flexibility to choose their work environment, whether in-office or remote, allowing them to balance personal and family commitments. The company conducts virtual interviews and onboarding processes, emphasizing its distributed-first approach. The open position is remote, requiring candidates to be located in the UK, Poland, or the Netherlands, with no visa sponsorship available. The Sales Development Representatives will work with Sales and Success Account Teams to generate leads, engage with decision-makers, and develop lead-generation strategies. Responsibilities include outbound prospecting, managing quotas, conducting outreach, and collaboratively building a sales pipeline.

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team