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deep insights into the Atlassian community

The Adaptavist Group is a global organization focused on leveraging teamwork, technology, and effective processes to enhance business performance across various technology ecosystems. They offer competitive benefits, including flexible working hours and generous vacation policies, allowing employees to balance work with personal life effectively. The role of Product Manager - Digital Platforms involves developing strategies for websites, enhancing performance, managing localisation, and ensuring compliance with regulations. Key responsibilities also include overseeing vendor management and engaging with stakeholders to align digital platforms with business goals. The company promotes a collaborative environment, offering opportunities for professional growth and contributions that directly impact success.

Atlassian offers its employees flexibility in work locations, allowing them to work from the office, home, or a mix of both to better manage personal and family commitments. The company is looking for a Senior Pension & Benefits Manager for the EMEA region who will oversee pension and savings programs, ensuring compliance and effective communication with employees. This role involves managing relationships with pension providers, developing engagement strategies, and maintaining governance over pension operations. The manager will collaborate with various internal teams and external providers while monitoring industry trends to enhance the company’s pension offerings. Periodic travel may be required, and the position is fully remote but limited to candidates in Poland or the UK.

Atlassian offers its employees flexibility in their work locations, allowing them to operate from offices, home, or a hybrid of both to better manage personal priorities. They are currently hiring a Principal Solutions Engineer, Strategic, to join their Solutions Engineering Team, which collaborates with the Enterprise Sales Team to meet customer needs. The role involves conducting customer discovery, delivering tailored product demonstrations, and developing proof-of-concept environments while staying updated on Atlassian’s roadmap. The ideal candidate will have over six years of sales engineering experience, especially with strategic accounts, and must be fluent in both German and English. Strong communication skills and a proactive, solutions-oriented mindset are essential for success in this role, as is a willingness to travel occasionally.

At Atlassian, employees have the flexibility to work from the office, home, or a hybrid of both, allowing for a better balance between personal and professional priorities. The company hires globally in countries where it has legal operations and conducts all interviews and onboarding virtually. The role being offered is a hybrid position based in London, UK, focused on entry-level candidates with under a year of professional experience. Sales Development Representatives in this role will collaborate with Sales and Success Account Teams to generate sales leads and enhance customer experience. They will also be responsible for meeting sales metrics and effectively communicating through written and video outreach.

GitLab is an open core software company that creates an AI-powered DevSecOps Platform utilized by over 100,000 organizations, aiming to enable widespread participation in software development. The company's culture prioritizes collaboration and productivity through AI, influencing their hiring and product development. The role outlined focuses on driving GitLab platform adoption in the UK public sector, managing complex relationships with local authorities, universities, and other governmental bodies while aligning with digital transformation initiatives. The position requires expertise in public sector software sales, government procurement processes, and familiarity with supporting technologies. GitLab is committed to diversity, equal opportunity, and accommodating individuals with disabilities throughout the recruitment process.

GitLab is an open core software company offering an AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable widespread contribution to software development. The company fosters a culture that emphasizes the integration of AI into daily workflows to enhance productivity and innovation across its operations. A key role within GitLab is the Professional Services Technical Architect, who is responsible for designing, developing, and supporting GitLab-related projects while mentoring consultants and ensuring deliverables meet customer expectations. The position entails close collaboration with various teams and stakeholders to monitor project progress and develop best practices, alongside maintaining awareness of new product features. GitLab is committed to equal opportunity in hiring and adheres to inclusive practices while emphasizing diversity and merit in its workplace culture.

Atlassian offers employees the flexibility to work from home, the office, or a combination of both, allowing them to better balance personal and professional priorities. As a distributed-first company, Atlassian conducts virtual interviews and onboarding, enabling them to hire talent globally. The company is dedicated to helping customers succeed in the digital economy, boasting a multi-billion-dollar business with over 300,000 paying customers and millions of users worldwide. The Strategic Solution Sales team plays a crucial role in developing effective sales strategies and collaborating with various departments to enhance customer experiences. In this role, employees are encouraged to define their territory vision, partner with others, and utilize leading tools to foster teamwork and drive successful service transformations.

At Atlassian, employees have the flexibility to choose their work environment, whether it's in the office, remote, or a hybrid model, allowing them to better manage personal and family priorities. The company's approach to hiring is global, conducting virtual interviews and onboarding to support its distributed-first culture. Atlassian serves over 250,000 customers, including notable organizations like NASA and IBM, focusing on value selling to help clients leverage their products for transformative business outcomes. Employees collaborate closely, embodying the company’s value of “play as a team” by supporting one another and sharing knowledge, ensuring a strong team dynamic. In addition to honing their sales skills and product expertise, team members engage in customer discovery, leading tailored demonstrations while identifying opportunities for cross-product expansion to deliver significant value to clients.

Atlassian offers flexible working options for its employees, allowing them to work from home, in the office, or a hybrid of both, which helps balance personal and family priorities. The company hires globally and conducts interviews and onboarding virtually, embracing a distributed-first approach. Atlassian serves over 250,000 customers, including major organizations like NASA and Coca-Cola, by providing software that enhances team collaboration and business outcomes. Their team culture emphasizes collaboration and knowledge sharing, with the philosophy that employees work with Atlassian, rather than for it. Sales roles involve understanding client needs, demonstrating product value, and fostering partnerships to optimize customer success and expand product offerings.

At Atlassian, employees can choose to work from home, in an office, or a mix of both, providing them flexibility to balance personal and family priorities. The company operates as a distributed-first organization, allowing for virtual interviews and onboarding. The role involves collaborating with sales teams on SMB sales opportunities, understanding customer needs, and identifying solutions using Atlassian products. Key responsibilities include conducting value-based demonstrations and addressing technical needs to ensure customer buy-in. Additionally, the position encourages continuous learning about Atlassian's products and requires knowledge of languages such as German, Portuguese, French, or Spanish as a desirable asset.

At Atlassian, employees enjoy the flexibility to choose their work environment, whether in an office, from home, or a hybrid of both, allowing them to better manage personal and family commitments. The company operates on a distributed-first model, enabling hiring in any country where it has a legal entity and conducting interviews and onboarding virtually. The job involves partnering with sales teams on small to medium business (SMB) opportunities, understanding customer needs, and identifying solutions to their business challenges using Atlassian products. Candidates are expected to have expertise in Atlassian software to effectively demonstrate its value, conduct customer discovery, and explore avenues for product expansion. Additionally, collaboration with sales associates is crucial for tracking opportunities and customer feedback, while knowledge of additional languages like German, Portuguese, French, or Spanish is considered advantageous.

The Adaptavist Group is a global organization focused on enhancing businesses through teamwork, technology, and tailored solutions in popular tech ecosystems such as Atlassian and AWS. They offer a flexible work environment with benefits like unlimited holiday allowance, support for remote work setups, and an exceptional Time Away Policy for parental leave and health needs. The company is seeking a Senior Software Engineer to enhance their ScriptRunner Cloud products, who will play a key role in system design, deployment, and problem-solving within a dynamic team. Essential skills for this role include experience with AWS services, expertise in scalable systems, and proficiency in Java and Spring Boot, while familiarity with CI/CD processes is a plus. Joining the team also means engaging in Agile practices and contributing to engineering decisions, all while enjoying a supportive and innovative workplace culture.

The Adaptavist Group is a global consortium focused on enhancing business performance through teamwork and technology, specializing in enterprise software solutions across various trusted platforms. They provide employees with a competitive PTO allowance, flexible working hours, and resources like MacBooks to ensure a supportive remote work environment. The organization promotes a flexible, remote-first working culture, allowing employees to balance work and personal life effectively. A current opportunity exists for an Accounts Payable Team Leader (maternity cover) to lead a global AP team, ensuring efficient invoice and payment operations. This role emphasizes leadership, process improvement, and the establishment of a culture of excellence within the fast-paced, international landscape.

GitLab is a leading open core software company that provides an AI-powered DevSecOps Platform, serving over 100,000 organizations. The company's mission focuses on enabling contributions from everyone, facilitating accelerated human progress through collaborative software development. GitLab emphasizes the integration of AI into daily operations to enhance productivity and innovation among its global workforce. The role of a Strategic Account Executive involves account management, developing leads, and aligning the company's products with customer needs while collaborating with marketing and sales teams. GitLab promotes a diverse and inclusive workplace, with hiring practices based solely on merit, and accommodates candidates with disabilities throughout the recruitment process.

GitLab is an open core software company that offers an AI-powered DevSecOps platform utilized by over 100,000 organizations, aiming to enable widespread software contribution and innovation. The company's culture emphasizes the integration of AI into daily workflows, enhancing productivity and impact across the organization. Solutions Architects at GitLab play a crucial role in helping clients adopt the platform by providing technical expertise and guiding the sales process, ensuring alignment with customer business needs. The ideal Solutions Architect candidate should have a background in technology sales or consulting, with the ability to connect tech solutions to measurable business outcomes. GitLab supports its employees with benefits, flexible remote work options, and a commitment to diversity and inclusion in its hiring practices.

GitLab is an open core software company that provides a comprehensive AI-powered DevSecOps platform, supporting over 100,000 organizations and aiming to enable widespread collaboration in software creation. The company promotes a culture where every team member is encouraged to integrate AI into their daily workflows to drive efficiency and innovation. Professional Services Project Managers at GitLab are responsible for managing complex projects, coordinating with various teams, and ensuring successful project delivery within scope and budget. Candidates for this role should have experience in IT project management, strong communication skills, and the ability to build relationships with stakeholders. GitLab offers a supportive remote work environment with various benefits while promoting diverse applications from candidates of all backgrounds.

GitLab is an open-core software company providing an AI-driven DevSecOps platform used by over 100,000 organizations, aiming to allow everyone to contribute to software development. This mission shapes their corporate culture and operational strategies, emphasizing collaboration and innovation through the use of AI across their products and team workflows. The Customer Success Management (CSM) team is integral to aligning customer goals with GitLab's offerings, enhancing customer return on investment, and facilitating communication between customers and various GitLab departments. To be successful in a CSM role, candidates should have a strong understanding of Git, software development lifecycles, and prior experience in customer success. GitLab values diversity and equality, ensuring merit-based practices in recruitment and employment while accommodating individuals with disabilities or special needs.

GitLab is an open core software company that creates a comprehensive AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable widespread contribution and collaboration in software development. The company fosters a culture that integrates AI into daily workflows to enhance productivity and innovation across its global team. Business Value Managers play a critical role in supporting sales teams by leading value-oriented discussions, developing business justifications, and coaching on effective value conversations. GitLab offers a fully remote work environment, flexible benefits, and encourages applicants from diverse backgrounds, emphasizing equitable hiring practices. The company is committed to equality and ensures that its recruitment and employment processes focus solely on merit, while also providing accommodations for candidates with disabilities.

Atlassian offers flexible work arrangements, allowing employees to work from home, in the office, or a combination of both, which helps them manage personal and familial responsibilities. The company conducts virtual interviews and onboarding, reinforcing its distributed-first culture, although this specific remote position is only available to candidates located in the UK, Poland, or the Netherlands. Candidates must be aware that visa sponsorship is not available for this role. In the Sales Development Representative position, individuals will partner with sales and account teams to build a sales pipeline while enhancing the customer experience. Responsibilities include outbound prospecting, qualifying business leads, conducting outreach, collaborating on lead-generation strategies, addressing objections, and articulating product value with the help of tools like Salesforce and LinkedIn Navigator.

Atlassian offers its employees flexibility in choosing their work environment, whether in an office, at home, or a mix of both. The company operates as a distributed-first organization, allowing for remote positions, but specifies that certain roles require presence in the UK, Poland, or the Netherlands and do not provide visa sponsorship. The Sales Development Representatives play a critical role in collaborating with Sales and Success Account Teams to generate a sales pipeline while ensuring customer satisfaction. Responsibilities include outbound prospecting, qualifying business leads, conducting outreach via calls and emails, and working with various teams to create lead-generation strategies. Successful applicants will effectively articulate the value of products to potential customers and utilize tools like Salesforce and LinkedIn Navigator to build their pipeline.

Atlassian offers its employees the flexibility to choose their workspace, whether it be in an office, from home, or a mix of both. The company operates as a distributed-first organization, allowing for virtual interviews and onboarding, and is hiring globally where legal entities exist. This particular role is remote but requires candidates to be located in the UK, Poland, or the Netherlands, and does not offer visa sponsorship. The Sales Development Representative position involves outbound prospecting, lead qualification, and collaborating with various teams to enhance lead-generation strategies. Key responsibilities include conducting cold outreach, overcoming objections with value-driven messaging, and using tools like Salesforce, Gong, and LinkedIn Navigator to build the sales pipeline alongside Account Executives and Marketing.

Atlassian offers flexible work options, allowing employees to work from home, in an office, or a combination of both, supporting personal and family priorities. The company hires globally where they have legal entities, and all interviews and onboarding processes are conducted virtually. The current position is remote but requires candidates to be located in the United Kingdom, Poland, or the Netherlands, with no visa sponsorship available. Sales Development Representatives in this role will focus on outbound prospecting and qualifying leads, collaborating with various teams to generate sales pipeline. The position involves outreach through cold calls and emails, value-driven messaging, and effective communication with prospects, utilizing tools like Salesforce and LinkedIn Navigator.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid work settings to better support their personal and family needs. The company hires globally, with virtual interviews and onboarding processes emphasized as part of their distributed-first model. Currently, the role discussed is remote but requires candidates to be located in the United Kingdom, Poland, or the Netherlands, with no visa sponsorship available. Sales Development Representatives (SDRs) will work with Sales and Success Account Teams to generate sales pipeline while ensuring a positive customer experience. Key responsibilities include outbound prospecting, qualifying leads, conducting outreach via calls and emails, collaborating with various teams on lead-generation strategies, and utilizing tools like Salesforce and LinkedIn Navigator.

At Atlassian, employees have the flexibility to choose their work location, whether in an office or remotely, enhancing their ability to manage personal priorities. The company conducts virtual interviews and onboarding, emphasizing its distributed-first approach. The open position requires candidates to be located in the UK, Poland, or the Netherlands, and does not offer visa sponsorship. The Sales Development Representatives collaborate with sales and success teams to generate and qualify leads while ensuring a positive customer experience. Key responsibilities include outbound prospecting, conducting outreach to decision-makers, utilizing various tools like Salesforce and LinkedIn Navigator, and articulating product value propositions.

Atlassian offers flexible work arrangements, allowing employees to choose between office, remote, or hybrid setups, promoting personal and family priorities. The company hires globally where it has legal entities, and onboarding is conducted virtually as part of its distributed work model. This specific position requires candidates to be located in the United Kingdom, Poland, or the Netherlands, and visa sponsorship is not available for this role. The Sales Development Representative will work closely with Sales and Success Account Teams to develop a sales pipeline while ensuring a positive customer experience. Key responsibilities include outbound prospecting, lead qualification, engaging decision-makers, and collaborating with various teams, using tools like Salesforce and LinkedIn Navigator.

The Adaptavist Group is a global company focused on enhancing businesses through teamwork, technology, and processes, leveraging expertise in various trusted technology ecosystems like Atlassian and AWS. They offer employees benefits such as unlimited paid time off (PTO), flexible working hours, and comprehensive support for remote work, including MacBooks for all staff. Their Time Away Policy is particularly generous, providing extensive leave for birthing and non-birthing parents, as well as for adoption, IVF, and women's health needs. The role of Engineering Team Lead in Internal Services Engineering is dynamic and requires both technical leadership and visionary skills to manage important service teams. This position involves leading a team of data and software engineers to innovate in areas like process automation and data analysis, requiring a full-stack development background and a willingness to embrace new technologies.

The Adaptavist Group is a global company focused on enhancing businesses through teamwork and technology, specializing in enterprise software and tailored solutions across well-known technology platforms. They promote a flexible, remote-first work culture that allows employees to balance their personal and professional lives, offering competitive paid time off and resources for remote work setups. The Product Manager - Digital Platforms role involves developing strategies for the company’s websites, optimizing performance, ensuring compliance, and managing vendor relationships. Ideal candidates should have experience in product management, strong communication skills, and an ability to solve problems with innovative solutions. Joining The Adaptavist Group offers a collaborative environment, competitive compensation, and a commitment to professional development.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid setups to better manage their personal and family priorities. The company recruits globally and conducts interviews virtually as part of its distributed-first approach, serving over 300,000 clients, including major organizations like NASA and IBM. They focus on delivering enterprise solutions that enhance business outcomes, particularly in cloud and AI applications. Atlassian is seeking a Senior Manager for its Strategic Customer Success team, whose responsibilities include leading the team, implementing agile methodologies, and overseeing the growth of their enterprise accounts. The role also emphasizes maintaining customer relationships, analyzing market trends, mentoring staff, and reporting performance metrics to senior management.

At Atlassian, employees have the flexibility to choose their work environment, whether it's in an office, from home, or a hybrid setup, allowing them greater control over personal commitments. The company seeks to hire globally, conducting virtual interviews and onboarding as part of its distributed-first approach. The position of Engineering Site Leader entails oversight of a major engineering site, primarily in Poland, focusing on product strategy, technical direction, and innovation. This role includes managing teams, developing future project strategies, fostering an inclusive culture, and collaborating with cross-functional partners to enhance customer experience. Additionally, the leader is responsible for recruitment, mentorship, and ensuring that local efforts align with global objectives while advocating for the region's interests within the larger organization.

Atlassian offers flexible work arrangements, allowing employees to work from the office, home, or a combination of both, which helps them balance personal and professional priorities. They are looking for an Engineering Leader to guide product strategy and make important business decisions, overseeing a world-class engineering division. The role emphasizes developing innovative products while ensuring alignment with global strategies and fostering a collaborative culture. Key responsibilities include managing engineering teams in the EMEA region, implementing development strategies, and promoting a diverse and inclusive environment. Additionally, the Engineering Leader will also focus on talent acquisition, mentoring, and integrating the local site with Atlassian's global operations.

The Adaptavist Group is a global organization focused on improving businesses using teamwork, technology, and processes, specializing in enterprise software and tailored solutions across various tech ecosystems. They offer employees flexible working conditions, including an unlimited holiday allowance, support for remote work, and generous parental leave policies. Brew Digital, a branch of The Adaptavist Group, consists of creatives and professionals dedicated to digital services and is known for its collaborative and inclusive culture. The Senior Social Media Manager position is tasked with leading social media strategy for Brew Digital and its associated brands, emphasizing data-driven decision-making and cross-functional collaboration. This role also involves mentoring junior staff and supporting agency growth through client engagement and business development.

Atlassian offers flexible work arrangements, allowing employees to choose between working from home, in the office, or a hybrid model, promoting a balance between personal and professional priorities. The company conducts virtual interviews and onboarding to accommodate its distributed-first approach and operates globally, hiring in countries where it has a legal entity. The role involves leading a team of Account Associates responsible for customer engagement and retention in the DACH and UKI regions, with a focus on understanding customer goals and providing tailored solutions. The ideal candidate should possess strong leadership skills, be able to motivate and adapt to change, with a proven track record in management and achieving revenue goals. Success in this position requires effective collaboration across teams to enhance the customer experience and drive the strategic direction of the SMB business model.

At Atlassian, employees have the flexibility to choose their work environment—whether in an office or remotely—allowing them to balance personal priorities effectively. The Renewals team is focused on maximizing revenue retention by providing a seamless customer experience and expanding customer engagement during the renewal process. Each Account Associate plays a crucial role in driving renewal strategies, collaborating with sales and customer success teams to mitigate risks and identify growth opportunities. Atlassian emphasizes its values, creating a culture of inclusivity and support for all employees, while offering a variety of perks and benefits to enhance their overall well-being. The responsibilities include managing customer relationships, optimizing product value, and working closely with sales teams to drive business growth through effective communication and risk management.

Atlassian offers flexible work options, allowing employees to choose between working in an office, from home, or a combination of both to better support personal and family goals. The company's Renewal Team is dedicated to maximizing revenue retention while ensuring a positive customer experience during SaaS renewals. The team consists of proactive Account Associates who are responsible for maintaining high customer renewal rates and identifying opportunities for expansion at the time of renewal. Atlassian values diversity and inclusivity, ensuring that all team members' unique contributions are recognized and that their hiring process is equitable. Additionally, Atlassian provides various perks and benefits to support employees in their professional and personal lives, emphasizing a culture that encourages collaboration and open dialogue.

Atlassian offers flexible work options, allowing employees to work from home, in the office, or a combination of both, which aids in balancing personal and professional responsibilities. The company focuses on strategic customer relations, partnering with a significant portion of the Fortune 500, including major companies like IBM and Tesla. The Account Management team plays a crucial role in enhancing customer relationships and driving revenue through retention and expansion strategies for Atlassian’s product portfolio. Candidates for the Account Management role should have substantial experience in sales, the ability to manage multiple opportunities simultaneously, and a customer-centric approach. Key responsibilities include nurturing executive relationships, managing renewals, conducting account planning, and identifying growth opportunities within existing customer accounts.

Atlassian offers employees the flexibility to work from the office, home, or a combination of both, empowering them to balance personal and professional priorities. The company is currently seeking a 1st line Sales Manager for its EMEA Mid-Market team, responsible for overseeing a team of 6-8 sellers focusing on the UK mid-market customers. The role includes developing and implementing tailored sales strategies, nurturing long-term relationships with key accounts, and achieving revenue targets. Additionally, the Sales Manager will be involved in recruiting talent, mentoring team members, and collaborating with various internal teams to enhance customer satisfaction and sales processes. Continuous analysis of sales data and market trends will also be essential for identifying growth opportunities and driving team performance.

At Atlassian, employees have the flexibility to choose their work environment, whether it's from home, in an office, or a hybrid of both, enabling them to balance personal and professional responsibilities. The company operates on a distributed-first model, conducting virtual interviews and onboarding, and hires in countries where it has legal entities. Atlassian serves over 300,000 global customers, including major brands like NASA and Coca-Cola, with a focus on unlocking team potential through innovative software solutions. The organization fosters a collaborative culture where employees are encouraged to support one another and share knowledge, embodying the principle of "play as a team." In the role of Account Executive, Enterprise, individuals will engage with key stakeholders, develop strategic sales plans, and collaborate with various internal teams to drive customer satisfaction and meet sales goals.

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

About the Team

The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

About the Role

Miro is growing its Customer Success team, and we are looking for customer-focused individuals to join us! An Enterprise Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services.

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

• Manage a portfolio of Enterprise customers
• Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
• Be the voice of the customer back into our organization
• Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs

What you’ll need

• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
• Consistent track record of handling portfolios of 30-50 Enterprise accounts
• Ability to recognize and maximize business value as well as internal opportunities
• Ability to strategically prioritize your book of business
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space
• Strong verbal and written communication skills
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
• Willing and able to travel abroad regularly
• Fluency in English and German

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team