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Zendesk is seeking a Senior Analyst for Enterprise Architecture to help manage their application landscape and design integrated solutions as the company grows. The role involves collaborating with various teams to identify areas for improvement, establish standards, and develop strategies that align with Zendesk's strategic goals. Key responsibilities include leading evaluations of enterprise solutions, creating capability models, and fostering relationships between IT and business stakeholders. Candidates should have a degree related to computer science or information management, with at least four years of technology deployment experience and familiarity with enterprise architecture concepts. The position is based in Mexico City or the State of Mexico, emphasizing a commitment to diversity, inclusion, and a positive workplace experience.

Zendesk is seeking an SMB Account Executive to drive growth in B2B sales within the SaaS sector, focusing on expanding their SMB account base by identifying new opportunities and closing deals. The role requires building strong customer relationships, utilizing data insights to enhance client retention strategies, and effectively communicating the benefits of Zendesk products. Candidates should have a BA/BS degree, at least two years of relevant sales experience, and strong skills in negotiation and presentation. Familiarity with sales tools like Salesforce is beneficial, and fluency in Hebrew is a plus. Zendesk promotes a hybrid work environment, values diversity and inclusion, and is committed to providing accommodations for applicants with disabilities.

The company is looking for a strategic Director of HR Business Partnering to join their AI-focused customer service software company, reporting to the VP of HR Business Partnering for GTM and Sales. This role will be responsible for designing and executing global HR strategies to enhance organizational effectiveness and cultivate a high-performance culture across international markets. Ideal candidates should have extensive HR business partnering experience, particularly within executive sales teams, and demonstrate the ability to influence change at all organizational levels. Key responsibilities include overseeing global workforce strategy, driving organizational transformation, and implementing leadership development initiatives. This position offers a hybrid work model and a competitive salary range, emphasizing the company's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Product Marketing Manager to enhance its service business, particularly focusing on its online offerings. The role involves developing go-to-market strategies, crafting product narratives, and collaborating with various teams to support customer engagements and internal messaging efforts. Candidates should have 5-7 years of experience in product marketing, particularly in software and B2B contexts, along with strong storytelling and analytical skills. The position requires a proactive individual who can work independently in a dynamic environment and possesses a customer-first mentality. Zendesk promotes a hybrid work model and commits to fostering diversity and inclusivity in its workplace.

Zendesk is looking for a Sales Operations Analyst focused on partner success to enhance operational efficiency and drive business growth. The role requires collaboration with stakeholders, managing partner-related inquiries, and overseeing sales rebate claims while ensuring processes are efficient and up-to-date. Candidates should possess 1-3 years of experience in sales operations, strong organizational skills, and familiarity with tools like Salesforce and Excel. The position also offers a competitive salary, professional growth opportunities, and a hybrid work environment. Zendesk is committed to diversity and inclusion and encourages applicants from all backgrounds to apply.

Zendesk is looking for an Account Executive to help drive B2B sales and grow its Commercial account base within the SaaS industry. The role involves building and nurturing customer relationships, identifying cross-selling opportunities, and leveraging data to enhance client retention and satisfaction. Candidates should have at least three years of relevant experience, be fluent in Norwegian, and possess strong sales skills, including negotiation and deal-closing. The company promotes a hybrid work environment that encourages collaboration while also accommodating remote work. Zendesk aims for diversity and inclusion within its workforce, considering applicants without regard to various protected characteristics.

Zendesk is looking for a dedicated Account Executive based in Bangalore, who has a strong background in B2B sales, particularly in the SaaS sector, to help drive growth and build customer relationships. The role focuses on acquiring new commercial customers, managing existing accounts, and identifying upselling opportunities while ensuring customer satisfaction and retention. Key responsibilities include driving revenue growth, managing sales cycles, and collaborating with internal teams to enhance sales strategies. Candidates should have at least three years of relevant experience, strong skills in communication and negotiation, and the ability to work with senior executives. Zendesk promotes a hybrid working model and values diversity and inclusion in the workplace.

The Senior Technical Account Manager (Sr. TAM) at Zendesk is responsible for advising and leading technical strategies for the company's most complex enterprise clients. This role emphasizes designing and implementing customer experience strategies that produce measurable business outcomes and innovations. Key responsibilities include developing technical roadmaps, leading operational reviews, and serving as an advocate for clients’ needs within product teams. The position requires extensive technical experience, particularly in SaaS environments, as well as strong leadership, communication skills, and a proven ability to foster relationships with stakeholders. Additionally, the role offers opportunities for professional growth and contributions to the broader TAM organization, while requiring physical presence in Mexico City or Mexico State for part of the week.

The Technical Account Manager (TAM) role at Zendesk focuses on building strong relationships with clients and guiding them in implementing strategies that enhance customer experience (CX). TAMs work collaboratively with various teams within Zendesk and client organizations to document CX ecosystems and provide tailored advice on product capabilities for immediate improvements. Responsibilities include managing operational reviews, orchestrating resources for implementations, and ensuring quick resolution to critical issues alongside support teams. Candidates should have extensive technical experience, excellent communication skills, and familiarity with SaaS environments, particularly relating to customer experience. Zendesk promotes a diverse and inclusive workplace culture, offering flexible work arrangements and a commitment to community engagement.

The AI Specialist, Customer Success role at Zendesk focuses on driving customer success through the adoption of advanced AI solutions. This position aims to ensure that customers achieve significant business outcomes from their investments in Zendesk products, working with various levels within customer organizations, from CXOs to operational teams. Key responsibilities include managing customer engagement, promoting AI adoption, and collaborating with internal teams to enhance the value realized by customers using Zendesk's AI tools. Candidates should have extensive experience in customer success roles, particularly within enterprise technology, and possess strong interpersonal skills to foster relationships across different organizational levels. The role offers a hybrid work environment and emphasizes Zendesk’s commitment to diversity and inclusion in the workplace.

The AI Specialist, Customer Success at Zendesk plays a crucial role in driving customer adoption of Zendesk's Advanced AI Agents to ensure clients achieve business outcomes efficiently. This position requires collaboration across various organizational levels within client companies, focusing on enhancing customer relationships and accelerating the realization of AI-driven value. The responsibilities include proactive customer engagement, education on AI products, and ensuring smooth onboarding while overcoming barriers to adoption. Candidates should have a background in customer success, particularly in technology or SaaS, and possess strong interpersonal skills to influence stakeholders at all levels. The role offers a hybrid work environment, blending remote flexibility with in-office collaboration for a fulfilling experience.

The PMO Analyst/Engagement Manager role at Zendesk involves overseeing a portfolio of consultant-led customer projects with a target of 80% billable utilization within three months. Responsibilities include managing customer relationships, ensuring project data hygiene in Certinia, and collaborating with internal teams to define project scope and deliver on time and within budget. The position requires proficiency in project management tools, experience in managing customer-facing projects, and knowledge of methodologies like Agile and Waterfall. Candidates should hold a relevant degree and possess strong interpersonal, communication, and problem-solving skills, as well as a commitment to customer satisfaction. The role is hybrid, necessitating presence in the office part of the week, and candidates must be based in Mexico City or nearby areas.

The job listing is for a Configuration Specialist in Bangalore, part of the Managed Services team at Zendesk. This role focuses on helping customers optimize and maintain their Zendesk products by providing configuration updates and consulting on best practices. Responsibilities include managing customer portfolios, guiding customers through product optimizations, and collaborating with a global team to ensure successful service delivery. Applicants should have 2-6 years of experience in consulting or customer success, ideally with a background in Zendesk, SQL/Python, and strong communication skills. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity, equity, and inclusion.

Zendesk is seeking a Business Systems Analyst for a hybrid role that requires three days of on-site work in Pune. The successful candidate will collaborate with the Go-To-Market Operations and Professional Services teams, overseeing major projects on the Salesforce platform and related SaaS systems. Key responsibilities include gathering requirements, managing project portfolios, and ensuring proper testing prior to deployment. Applicants should have a Bachelor’s degree, 2-4 years of Salesforce experience, and relevant certifications, with strong communication skills and data manipulation proficiency. Desired qualifications include experience with SaaS models, Zuora Billing, and tools like Jira or Copado.

Zendesk is seeking a Senior Software Engineer - Backend to join the Core Services Packaging and Consumption team, focusing on enhancing feature adoption for customers. The role requires strong proficiency in backend languages like Scala or Java, with experience in Rails Framework being an advantage. Key responsibilities include collaborating with product management and engineers, ensuring code quality, participating in code reviews, and contributing to service design. Candidates should have over four years of experience in object-oriented languages, familiarity with databases, and a customer-first mindset, along with various technical skills including CI/CD and API design. Zendesk promotes a hybrid work environment and is committed to diversity and inclusion in the workplace.

Zendesk is seeking motivated Digital Inside Sales Specialists to provide exceptional customer experiences through a high-velocity sales approach, focusing on new and existing customers. Ideal candidates should have a successful sales track record, preferably with Software/SaaS experience, and will work in a hybrid setting, initially requiring some travel to a Zendesk office during training. Responsibilities include responding to inbound leads, resolving inquiries, becoming product experts, and meeting established KPIs and revenue targets. The role demands excellent communication skills, organizational abilities, and a passion for Zendesk's technology. Zendesk values work-life balance and fosters a diverse, inclusive workplace culture, supporting flexibility and community engagement.

The Project Manager/Senior Engagement Manager is a pivotal role at Zendesk, responsible for leading a complex portfolio of global consultant-led projects while ensuring high billable utilization and customer satisfaction. The position requires strategic collaboration with various stakeholders to optimize project delivery and financial outcomes, while nurturing executive relationships with key clients. Responsibilities include overseeing project quality, managing risks and budget adherence, and driving improvements in project management practices across regions. Candidates should possess significant experience in managing complex projects, strong financial management skills, and the ability to effectively communicate with senior stakeholders. The compensation for this role ranges from zł128,000 to zł192,000 annually, with a hybrid working model promoting flexibility and collaboration.

The AI-first SaaS company is seeking a strategic Director of HR Business Partnering to lead global HR strategies and enhance organizational effectiveness. Reporting to the VP of HR Business Partnering for Product Development and IT, the role requires extensive experience in HR business partnering, particularly in supporting engineering and design teams. Key responsibilities include driving talent acquisition, leadership development, organizational transformation, and performance optimization, while collaborating with global HR teams to ensure compliance and cohesive strategies. The ideal candidate will have at least 15 years of progressive HR experience, with demonstrated skills in organizational design and analytics to inform decisions. This role offers a hybrid work model, and the expected salary range is $178,000 to $268,000, with additional benefits and incentives.

Zendesk is looking for a Senior Engineer experienced in Kubernetes, AWS, and programming languages like GoLang and Ruby to enhance its platform infrastructure. The role involves automating deployment and management processes, contributing to open-source projects, and maintaining infrastructure pipelines, while ensuring system reliability and security. Candidates should have either a Master’s degree with some experience or a Bachelor’s degree with at least three years in a relevant role, along with moderate experience in Kubernetes and AWS services. A hybrid work model is adopted, requiring attendance at the local office part of the week, and Zendesk emphasizes diversity and inclusion in its hiring practices. Interested individuals must reside in Karnataka or Maharashtra to be considered for this position.

The job posting is for a Senior Financial Analyst in Marketing Finance & Strategy at Zendesk, where the key responsibilities include partnering with marketing teams, conducting financial modeling, and managing headcount forecasting for marketing cost centers. The candidate is expected to prepare financial summaries and reports, oversee marketing planning software, and facilitate decision-making through clear insights. Required qualifications include a Bachelor's degree in a relevant field and at least three years of professional experience, while preferred qualifications may include an MBA and experience with financial planning software. The annual salary for this position ranges from $92,000 to $138,000, with potential for bonuses and benefits. Zendesk promotes a hybrid work environment and is committed to diversity, inclusion, and accommodating applicants with disabilities.

The job opening is for a Strategic Sourcing Senior Analyst at Zendesk, Inc., where the main responsibilities include managing the sourcing process across various corporate services categories and supporting procurement efforts during mergers and acquisitions. Key tasks involve market research, supplier management, contract negotiations, and the execution of spend management projects to enhance efficiency and savings. The ideal candidate should possess quantitative skills, strong contract management capabilities, and the ability to thrive in a fast-paced environment. Desired qualifications include experience in project leadership, strategic thinking, and strong communication and influencing skills. The position offers a hybrid work model, competitive salary range, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The Senior Customer Success Manager (CSM) at Zendesk is primarily responsible for helping customers achieve business outcomes using Zendesk's innovative solutions. This role involves engagement across various organizational levels to ensure customers derive value from their Zendesk investments, enhancing both customer success and the company's growth. Key responsibilities include managing customer health, driving product adoption, and cultivating strong relationships with customers while advocating for their needs. The position requires at least 8 years of relevant experience, strong interpersonal skills, and the ability to manage multiple accounts effectively. The CSM role also offers a hybrid work environment with a competitive salary range and emphasizes inclusivity and diversity within the workplace.

Zendesk, recognized as one of the Best Places to Work in 2022 by Glassdoor, is looking for a high-performing Commercial Account Executive to drive sales and manage opportunities within a designated territory. The role involves exceeding revenue goals, building a robust pipeline of new business, and establishing relationships with prospects and accounts while demonstrating product value through presentations and demos. Candidates should possess over four years of software selling experience, preferably in SaaS, and have a successful track record selling to mid-market companies. This hybrid position offers a combination of onsite collaboration and remote work flexibility, with a strong emphasis on company culture, diversity, and employee well-being. Successful applicants must be located in Mexico City or the State of Mexico and are encouraged to maintain work-life balance, enabled by the company's supportive work environment and community engagement initiatives.

Zendesk is a software company focused on enhancing customer relationships, utilized by over 125,000 organizations globally. They are seeking a Revenue Operations Analyst for their EMEA region to support Sales operations, particularly in commerce to cash processes. This role, based in Krakow, Poland, requires strong time management and communication skills to ensure compliance and alignment with corporate strategies. Key responsibilities include advising the sales team on contracts, reviewing agreements for finance compliance, and driving process improvements. Zendesk promotes a supportive work environment with hybrid working options, emphasizing work-life balance and diversity within the workplace.

Zendesk's Global Marketing Operations team is looking for a CDP Contact Strategist to enhance their data management practices. This role involves creating and maintaining customer segments, ensuring reliable data integrations, and working with marketing teams to implement personalized campaigns. The ideal candidate will have a strong technical background, experience with Adobe Real-Time CDP, and skills in data integration and governance. Key responsibilities include defining profiles, translating business needs into technical requirements, and ensuring compliance with data privacy laws. The position is based in Mexico City or the State of Mexico and offers a hybrid work model that encourages connection and collaboration.

The Manager of Technical Account Management at Zendesk is responsible for leading a team of technical account managers in Europe, ensuring customer success with Zendesk's products and services. This role emphasizes the importance of people management, program management, and technical leadership, requiring the candidate to possess deep technical expertise combined with a strategic mindset. The ideal candidate should exhibit strong communication skills and experience in managing post-sales teams, technical consulting, and SaaS environments. Preferred qualifications include experience with Zendesk products and relevant certifications, along with a commitment to diversity and inclusion within the workplace. This position offers the opportunity to make a significant impact by driving collaboration and customer satisfaction while shaping the technical account management team.

Zendesk seeks a leader to develop and implement the AWS go-to-market strategy within a designated country, focusing on enhancing collaboration between Zendesk and AWS to drive business growth. This role involves influencing local Zendesk leadership on the value of AWS and promoting Zendesk’s offerings, particularly the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS sales and marketing teams, coordinating joint sales initiatives, and actively participating in regional events. The ideal candidate should have extensive experience with AWS partnerships, a proven track record of growing business through alliances, and the ability to manage multiple projects. Zendesk promotes an inclusive work environment and offers a hybrid working model, along with a commitment to diversity and equal employment opportunities.

Zendesk is looking for an Account Executive to enhance its mission of providing exceptional customer service through innovative SaaS products. The successful candidate should have a strong background in B2B sales, particularly in the SaaS industry, and be adept at building relationships with customers to drive growth. Key responsibilities include acquiring new commercial clients, nurturing existing relationships, and identifying opportunities for cross-selling products. The role requires strong communication and negotiation skills, as well as experience in managing complex sales cycles. Zendesk offers a hybrid work model and emphasizes a commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Marketing Manager, Global Campaigns, based in San Francisco, Seattle, or Austin, to lead integrated demand generation campaigns for their major events, AI Summit and Relate. The role involves collaborating with various teams, ensuring seamless execution from planning to post-event follow-up while managing multiple projects. The ideal candidate should have 3-5 years of marketing experience, strong content creation skills, and the ability to analyze audience data for effective targeting. Responsibilities include campaign execution, content development, cross-functional collaboration, performance tracking, and optimizing campaign effectiveness. Zendesk promotes a diverse and inclusive work environment and offers a hybrid work model, along with competitive compensation and benefits.

Zendesk is seeking an experienced software engineer for a hybrid role that requires three days of in-office work in Pune. The ideal candidate should be skilled in JavaScript and comfortable with frontend technologies, while also having knowledge of backend architecture. The position involves designing and maintaining reactive microservices and APIs, and collaborating with various teams to enhance user experiences. Candidates should have 4 to 6 years of professional experience in software development, specifically in backend development, and familiarity with modern software practices such as CI/CD and API design. Zendesk emphasizes inclusivity and diversity in the workplace and requires potential hires to be located in Karnataka or Maharashtra.

The Technical Account Manager (TAM) at Zendesk serves as a vital link between the company and its clients, helping devise and implement strategies to enhance customer and employee experiences. TAMs do not handle implementations directly but guide clients in utilizing Zendesk products effectively, focusing on understanding their business strategies, workflows, and technical requirements. The role offers a hybrid work environment, allowing for a combination of remote work and in-office interaction which fosters collaboration and learning. Daily responsibilities include building relationships, providing consultations, leading adoption processes, and acting as the customer's voice within the organization. Candidates should possess extensive technical experience, knowledge of customer experience management, and strong communication skills, with an emphasis on collaborative working in a matrix environment.

Zendesk is seeking a German-speaking Technical Account Manager (TAM) to support larger German customers within their European Team. The TAM will collaborate closely with various stakeholders, helping clients optimize their use of Zendesk products and providing strategies for improving customer experience while acting as a liaison between the customer and Zendesk teams. This hybrid role offers flexibility to work both remotely and from the office, promoting collaboration and personal growth within the company. Candidates should be fluent in German and English, possess solid technical experience, and have a strong background in customer service management. Zendesk emphasizes a diverse and inclusive workplace and is committed to supporting employees' well-being and career development.

The job opportunity is for a Senior Solutions Consultant at Zendesk, primarily focused on the North Europe region. The role involves collaborating with sales, marketing, and product teams to align software solutions with customer needs, while also building trusted relationships with decision-makers. Candidates should have over five years of experience in a presales or consulting role, as well as strong communication skills and a general understanding of emerging technologies like AI and automation. The position emphasizes a mix of independent work and teamwork, with a hybrid work model allowing both in-office and remote flexibility. Zendesk promotes diversity and inclusion in its hiring practices and offers a supportive work environment for personal and professional growth.

Zendesk is seeking a Senior Gainsight Business Systems Analyst with a strong background in Gainsight to collaborate with their Go-To-Market Operations and Customer Success teams. The role involves managing major projects on the Gainsight platform, supporting data migration from legacy tools, and ensuring effective testing prior to implementation. Candidates should possess a bachelor's degree or relevant experience, Gainsight certifications, and a track record of implementing SaaS solutions, along with strong analytical and communication skills. Preferred qualifications include experience as a Gainsight end-user, CRM administration experience, and familiarity with customer success principles. The position is hybrid, requiring attendance at the Mexico City office for part of the week, and Zendesk emphasizes its commitment to diversity, employee well-being, and community engagement.

Zendesk is seeking a Business Systems Analyst with a strong Salesforce background to manage key projects from discovery to implementation, collaborating closely with Go-To-Market Operations and Professional Services teams. The role involves requirements gathering, solution design, and deployment of major Salesforce projects, as well as integrating third-party applications. Applicants should have 2-4 years of Salesforce experience, a Salesforce Administrator Certification (ADM 201), and a proven track record of implementing SaaS solutions. Ideally, candidates will have additional certifications such as Salesforce Advanced Administrator or experience with billing systems like Zuora. This hybrid position is intended for candidates located in Mexico City or the State of Mexico, combining onsite collaboration with remote work flexibility.

Zendesk's Data Governance Office is looking for an experienced data governance professional to develop and implement modern governance principles, policies, and tools within a SaaS ecosystem. The role involves supporting the implementation of data governance frameworks, conducting training for data owners, and integrating governance controls across various business functions. Key responsibilities include managing the maintenance of data policies, advancing data quality frameworks, and facilitating communication among governance forums. Candidates should have over three years of experience in large-scale data governance, a familiarity with data regulations, and a background in SaaS systems. The position requires employees to work from specified locations in Mexico City or surrounding areas in a hybrid work model.

Zendesk is looking for a skilled and proactive BI professional to join their Enterprise Business Intelligence & Reporting team. The candidate will be responsible for supporting enterprise dashboards, translating business needs into BI solutions, and mentoring other analysts while fostering a scalable self-service environment using tools like Tableau, Looker, and Snowflake. Essential duties include data analysis, development of user learning materials, collaboration with internal teams, and ensuring the adoption of BI best practices. The ideal candidate will have over five years of experience in BI roles, proficiency in analytics programming languages, and a knack for problem-solving and communication. This position requires a commitment to building a strong BI culture within a hybrid work environment based in Mexico City or the State of Mexico.

Zendesk is seeking a Senior Staff Software Engineer for their Engineering & Integration Shared Services team, focusing on developing RESTful APIs, middleware, and microservices architectures. The ideal candidate should have extensive experience in backend development, particularly with microservices, and be proficient in programming languages such as Java, with knowledge of Go, Ruby, or others being beneficial. Responsibilities include leading global initiatives, influencing architectural decisions, and mentoring team members while ensuring high standards in code quality and performance. The position offers a base salary range in Poland between zł341,000.00 and zł511,000.00 with potential bonuses and benefits and emphasizes a hybrid work model combining onsite and remote work. Zendesk promotes diversity and inclusion and ensures equal opportunity in hiring practices.

The Group Marketing Manager, Commercial and SMB, at Zendesk will be responsible for leading regional marketing initiatives that drive demand and customer engagement. This role involves developing localized campaigns that align with sales objectives, optimizing marketing performance through data-driven insights, and managing a high-performing team. Candidates should have over ten years of marketing experience, strong leadership skills, and expertise in multi-channel campaign execution. The position requires collaboration across various departments and the management of external partners to ensure successful campaign delivery. Additionally, the job offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The Director of Renewals is a senior role focused on managing the customer renewal process to maximize retention within a designated region. Responsibilities include leading a team, developing renewal strategies, negotiating contracts, analyzing data, and collaborating with other departments to meet revenue goals. The position requires over 12 years of experience, a proven record in SaaS or subscription businesses, and strong management skills, particularly in leading sizable teams. Performance indicators for success in this role include gross retention, on-time renewals, and customer satisfaction metrics. The role offers a hybrid work environment and a competitive salary range, reflecting Zendesk’s commitment to diversity and inclusion in the workplace.

The Scaled Customer Success Associate Program at Zendesk offers recent graduates the chance to establish a foundation in customer success while developing technical skills related to Zendesk's solutions, including AI tools. Participants will undergo structured onboarding, engage in hands-on customer sessions, and collaborate with various teams to help customers realize the full potential of Zendesk's offerings. The program emphasizes mentorship, global collaboration, and the development of both technical and interpersonal skills. Ideal candidates should have a relevant degree, strong communication abilities, and a proactive mindset, along with a willingness to learn and adapt in a dynamic environment. Zendesk promotes a flexible hybrid work model and is committed to fostering diversity and inclusion within its workforce.

Zendesk is seeking a Senior Software Engineer to enhance their use of AI to improve customer service, specifically through the development of conversational AI agents. The role involves shaping and developing Ruby on Rails and TypeScript services, mentoring junior engineers, and fostering a customer-centric team approach. Applicants should have over three years of experience in relevant programming languages and AI feature integration, along with a strong foundation in systems design. Ideal candidates will have experience in high-volume environments and container orchestration, and they should embody an open-minded and inclusive mentality. Zendesk is committed to fostering diversity and inclusion in the workplace and supports a hybrid work model to encourage collaboration and flexibility.

Zendesk is looking for a Global Campaign Marketing Manager to enhance demand campaigns focused on Employee Services, particularly targeting HR and IT buyer personas. The candidate should have a B2B SaaS marketing background and experience in developing content strategies and campaigns across different buyer journey stages. Key responsibilities include campaign development, cross-team collaboration, building global partnerships, and performance measurement and optimization. The role requires strong communication, organizational, and problem-solving skills, with a focus on creativity and data-driven analysis. This position operates primarily remotely, with some in-person collaboration required in Mexico City or Mexico State.

Zendesk is seeking a candidate for a hybrid role that combines remote and on-site work, requiring three days in the office in Pune, India. The role involves working within a high-performing team to develop high-scale, data-intensive integrations for their SaaS products, utilizing technologies such as Golang and JavaScript, with a focus on quality and effective communication. Candidates should have at least two years of software engineering experience, including proficiency in Golang and frontend development with React. The position also involves building integrations with popular SaaS platforms and requires familiarity with various technologies used in Zendesk's tech stack, such as AWS and Kubernetes. Zendesk promotes a diverse and inclusive workplace and is committed to providing reasonable accommodations for individuals with disabilities.

Zendesk is seeking a skilled Account Executive to enhance its Enterprise account base and drive growth in the SaaS industry through B2B sales. The role involves building relationships with potential and existing customers, identifying cross-selling opportunities, and managing customer satisfaction to foster long-term partnerships. Candidates are expected to have a strong background in cloud/software B2B sales, proven track record in achieving sales targets, and experience in navigating complex sales cycles with major organizations. A Bachelor’s degree or equivalent experience is required, alongside excellent presentation and negotiation skills. Zendesk promotes a hybrid work environment, emphasizing collaboration while supporting remote work flexibility.

The job description outlines the role of a Managed Services Consultant at Zendesk, tasked with supporting customers through ongoing subscription services related to Zendesk products. Responsibilities include configuring solutions, analyzing configurations for optimizations, and collaborating with a global team to enhance customer value. Candidates are expected to have 3-6 years of experience in a consulting or customer success role, strong communication skills in both Japanese and English, and a technical aptitude for SaaS solutions. Preferred qualifications include experience with Zendesk, knowledge of programming and analytical tools, and the ability to manage multiple projects simultaneously. The position supports a hybrid work model to balance in-office collaboration with remote flexibility, and Zendesk is committed to diversity and inclusivity in its hiring practices.

Zendesk is seeking a Senior Product Manager for Voice AI Agents to enhance customer interactions through intelligent voice automation. This role focuses on defining product vision and user experience while leading the development of a conversational AI system integrated with existing voice platforms. Key responsibilities include managing product strategy, conducting market research, optimizing voice user experience, and collaborating with cross-functional teams. Candidates should have experience in product management, particularly with AI or voice products in B2B SaaS, and possess strong communication skills for stakeholder alignment. The position promotes a hybrid work model, allowing collaboration and flexibility in the workplace, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is seeking an Accounting Revenue Lead who thrives on complexity and financial accuracy, passionate about detailing transaction connections and processes. The role involves managing monthly accounts receivable reserve calculations, ensuring compliance with accounting standards, and conducting financial analysis. Ideal candidates will have strong attention to detail, problem-solving skills, and the ability to create insightful reports while functioning well in a dynamic environment. Preferred qualifications include a CPA or similar certification, a bachelor’s degree in Accounting or Finance, and 5 to 7 years of relevant experience, ideally with NetSuite accounting software. Zendesk promotes a flexible hybrid working environment in Mexico City and is committed to diversity and inclusion, ensuring a supportive workplace for all employees.

Zendesk is seeking a DevOps engineer for its Contact Center team, particularly focusing on enhancing Voice products, which require robust and scalable real-time application management. The role emphasizes collaboration, agile processes, and high-quality software delivery, with responsibilities including building scalable infrastructure on AWS, improving CI/CD pipelines, and contributing to security initiatives. Candidates should have 2-4 years of DevOps experience, proficiency in AWS, and familiarity with Ruby or Go, alongside strong problem-solving and communication skills. The position offers a hybrid work model, allowing for both in-office collaboration and remote flexibility. Zendesk promotes a diverse and inclusive workplace and offers competitive salaries and benefits, commensurate with experience.

Zendesk is seeking an experienced Manager for its Asset Management & IT Infrastructure team, combining strategic oversight with hands-on execution across various IT functions. The role involves managing people and technologies, focusing on endpoint management, network infrastructure, and audiovisual technology for global office expansions. Emphasizing a collaborative work environment, the position aims to align technical operations with business objectives while fostering a positive team culture. Key responsibilities include leading a team, implementing IT solutions, maintaining a roadmap for services, and monitoring performance metrics. The position offers a competitive salary range of $123,000 to $185,000, supports hybrid work flexibility, and promotes a diverse and inclusive workplace.