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Zendesk is seeking a Software Engineer to enhance their AI capabilities in customer service, leveraging extensive knowledge of customer issue resolution. The role involves developing Ruby and TypeScript services, creating features for the Knowledge Graph, Web Crawler, and Content Import, while fostering a customer-centric mindset within an agile team. Candidates should have 2-3 years of experience in backend or full-stack development and proficiency in relational databases, along with strong communication skills. Preferred qualifications include a background in Computer Science and familiarity with Ruby on Rails and web scalability. Zendesk promotes a hybrid work environment, prioritizing collaboration in their Lisbon office while also offering remote work flexibility.

The Agentic Tribe is developing a revolutionary AI system called Gen3, which offers a dynamic and conversational approach to chatbot and voice assistance by integrating advanced language models and a multi-agent architecture. They are seeking a highly experienced AI Agent Engineer to lead innovation in designing and deploying intelligent, autonomous agents that streamline operations using Large Language Models (LLMs). Key responsibilities include architecting scalable AI agents, integrating solutions with enterprise systems, troubleshooting complex AI systems, and mentoring junior engineers. Candidates should possess extensive knowledge in LLM-oriented system design, tool integration, performance optimization, and programming in Python. Zendesk, the company behind this initiative, is committed to diversity and inclusion, providing a hybrid work environment, and supporting positive community engagement.

The Agentic Tribe is developing Gen3, an advanced AI agent system that enhances user interactions through goal-oriented and adaptable conversations, moving beyond typical scripted chatbots. They are looking for an AI Agent Engineer to help create intelligent, autonomous agents using Large Language Models (LLMs) and contribute to their cognitive architecture for complex task execution. Responsibilities for the role include designing AI agents, evaluating third-party models, collaborating on AI deployment, troubleshooting, and documenting processes. Candidates should possess technical competencies in LLM design, tool integration, performance optimization, and proficiency in Python, with preferred qualifications in computer science or related fields. Zendesk, the company behind this initiative, is committed to customer relationships and offers a flexible working environment while promoting diversity and inclusion in its hiring practices.

Zendesk is seeking an experienced Accounts Payable Senior Analyst to join their Finance Shared Services team in Manila, Philippines, offering a hybrid work environment. The role involves optimizing payment processes, managing vendor relationships, and ensuring compliance with financial controls while providing exceptional customer service. Candidates should have a Bachelor's Degree in Finance or Accounting, 4-6 years of relevant experience, and strong communication and problem-solving skills. Proficiency in MS Office and financial accounting platforms is required, along with the ability to work in a fast-paced setting. Zendesk promotes diversity and inclusion and is committed to providing reasonable accommodations for applicants with disabilities.

The Agentic Tribe is pioneering advancements in conversational AI with its Gen3 AI Agent system, which is designed to deliver dynamic and personalized user interactions. Zendesk is seeking a Staff Machine Learning Scientist to enhance its AI Agent product, allowing for direct influence on product development and the integration of innovative machine learning applications. Responsibilities include designing AI solutions for real business challenges, leading research projects from conception to implementation, and collaborating with cross-functional teams to align with product goals. Ideal candidates should possess a relevant degree, experience in machine learning or NLP, and strong communication skills, while familiarity with conversational AI and voice technologies is a plus. Zendesk emphasizes diversity and inclusion in its hiring practices and offers a flexible work environment.

The Engagement Manager role at Zendesk involves overseeing implementation projects for customers, primarily in the UK and Ireland, ensuring they exceed expectations while being delivered on time and within budget. Responsibilities include acting as the primary contact for customers, managing risks and potential bottlenecks, providing strategic guidance, and enhancing project delivery methodologies. Successful candidates should have at least three years of project management experience, strong leadership and communication skills, and the ability to manage multiple engagements simultaneously. Preferred qualifications include familiarity with professional services contracts, project management certifications, and proficiency in French. Zendesk promotes a hybrid work environment and is committed to diversity and inclusion in its hiring practices.

Zendesk is looking for a dedicated Account Executive to join their team, focused on driving B2B sales and growth within the SaaS landscape. The role involves acquiring new commercial customers, nurturing existing relationships, and introducing innovative solutions aligned with customer goals. Responsibilities include managing sales cycles, leveraging data insights for prospecting, and ensuring customer satisfaction to enhance retention and expansion. Candidates should have a BA/BS degree, at least three years of relevant experience, and strong skills in negotiation and relationship management, particularly with C-level executives. The position offers a hybrid work model and a compensation range of $149,000-$223,000, including the potential for bonuses and incentives.

Zendesk is looking for an experienced Sales Specialist with expertise in contact center technologies, particularly with Zendesk's CcaaS platform, to drive sales in Southern Europe. Candidates should possess at least seven years of cloud contact center sales experience, fluency in English and French, and familiarity with channel sales and Amazon Connect. Responsibilities include collaborating with account executives and partners, managing customer discovery calls, and advocating for continuous improvement in customer services. Zendesk offers a competitive salary and benefits, opportunities for professional growth, and a supportive work environment that promotes collaboration and inclusivity. The company emphasizes its commitment to diversity and accommodations for individuals with disabilities in the hiring process.

Zendesk is seeking a Senior Engagement Manager for their Professional Services team, which focuses on optimizing the use of Zendesk software for customers across EMEA, particularly in the DACH region. The role involves overseeing complex implementation projects, managing customer relationships, and ensuring projects meet client expectations while being delivered on time and within budget. Candidates need strong project management and leadership skills, with a minimum of five years of experience in technology project management and client-facing roles. Additionally, proficiency in both English and German is required, along with a proactive approach to problem-solving and collaboration. Preferred qualifications include project management certifications and experience with specific software tools, highlighting Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is hiring a Senior Creative Producer to manage and optimize creative processes that align with marketing objectives while enhancing efficiency and innovation. The candidate will serve as a key contact for creative workflows, support production operations for photoshoots and videoshoots, and facilitate collaboration among marketing teams and stakeholders. To qualify, applicants should have over five years of brand or marketing experience, strong leadership skills, and a robust background in production and project management. The position requires the candidate to be based in Mexico City or the Estado de Mexico, following a hybrid work model that allows for both in-office and remote work. Zendesk promotes a diverse and inclusive workplace, offering competitive pay and a supportive work-life balance.

Zendesk is looking for a Senior Product Marketing Manager to lead initiatives for their growing online customer service business. The role involves defining and executing go-to-market strategies, collaborating with various teams across the organization, and reporting to the Sr. Director of Solutions Product Marketing. Key responsibilities include market analysis, crafting product narratives, enabling internal partners with messaging materials, and promoting Zendesk through public speaking. Candidates should have 5-7 years of product marketing experience in software, strong storytelling and analytical skills, and a customer-first mentality. The position offers a salary range of $148,000 to $222,000 and reflects Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a dedicated SMB Account Executive to enhance their B2B sales within the SaaS landscape, focused on growing the SMB account base by discovering new opportunities and closing deals. The role involves driving revenue growth, managing customer relationships, cross-selling products, and utilizing data insights to optimize client engagement and retention. Candidates should possess at least 2 years of relevant sales experience and demonstrate strong communication, negotiation, and organizational skills. Zendesk promotes a diverse and inclusive workplace culture, offering flexible work options and supporting community engagement. The company is committed to providing a fulfilling work experience and fostering a supportive environment for all employees.

Zendesk is seeking an experienced Engineering Manager to join its Contact Center Engineering Team, which is focused on developing AI-powered contact center products. The role involves leading a team of skilled engineers, providing mentorship, and ensuring that the team's technical efforts align with the company's strategic goals. Candidates should have a background in software development or DevOps, strong experience with AWS, and excellent communication skills. The position also emphasizes creating a diverse and inclusive work environment and supporting team members' personal and professional growth. Zendesk promotes a hybrid work model and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Staff Software Engineer for their Accessibility team, focusing on frontend engineering with an emphasis on accessibility. The role involves collaborating with global engineering teams to ensure product accessibility, while also offering leadership and mentoring to enhance team skills. Key responsibilities include driving accessibility innovation, effectively communicating technical concepts to diverse stakeholders, and prioritizing tasks to maximize impact. Candidates should possess strong expertise in frontend engineering, especially with React, and have a solid understanding of accessibility standards such as WCAG. The position requires a physical presence in Karnataka or Maharashtra and follows a hybrid work model, allowing for flexibility while ensuring in-person collaboration.

Zendesk is looking to hire an Accounts Payable Specialist for their Manila office, offering a hybrid work model. The role is aimed at individuals who are detail-oriented and possess a strong focus on efficiency and accuracy, with responsibilities including reviewing expense reports, managing invoices, and ensuring compliance with financial policies. Candidates should have a Bachelor’s degree in Finance or Accounting and ideally 2 years of relevant experience in a SaaS environment, alongside strong communication and organizational skills. In addition to managing day-to-day accounting tasks, the position also involves collaborating with vendors and internal teams, ensuring customer service excellence, and participating in audits and process improvements. Zendesk promotes an inclusive workplace culture and provides reasonable accommodations for individuals with disabilities.