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Zendesk is offering multiple marketing internship positions for Summer 2026, aimed at students and recent graduates seeking to gain hands-on experience in various marketing roles. Internships include opportunities in web marketing, product marketing, communications, campaign marketing, lifecycle strategies, partner marketing, demand generation, and content creation. Candidates should be passionate, proactive, and pursuing degrees in relevant fields, with internships aimed at fostering skill development, mentorship, and professional growth in a collaborative environment. The program runs from June to August 2026, with a hybrid working approach at the San Francisco office. Zendesk emphasizes diversity and inclusion, ensuring equitable opportunity for all applicants while leveraging AI in the hiring process.

The job position is for a Product Manager at Zendesk's Data Platform, responsible for designing and delivering core data services used by product and analytics teams. The role involves collaborating with engineers and stakeholders to enhance data access and streamline data workflows. Key responsibilities include translating technical needs into product requirements, managing day-to-day operations, improving metadata management, and analyzing platform performance. Ideal candidates will have experience in product management or related fields, familiarity with cloud-based data platforms, and strong communication skills. The role is limited to candidates located in Karnataka or Maharashtra, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

The job description for a position at Zendesk highlights a hybrid work model that balances on-site collaboration with remote flexibility, determined by the hiring manager. Zendesk's software aims to simplify customer service interactions, powering numerous conversations for recognizable brands. The company promotes an inclusive work environment and values diversity, ensuring that all applicants receive fair consideration without discrimination based on various characteristics. AI and automated systems may be used for screening applications in compliance with company policies and relevant laws. Zendesk is committed to accommodating applicants with disabilities and encourages those needing assistance to reach out for support.

Zendesk is seeking a Senior Manager of Marketing Operations to lead and innovate within their Marketing Operations team, focusing on business growth and MarTech maturity. This position involves managing a small team to optimize lead flow processes from creation through qualification and routing, while fostering a culture of experimentation and collaboration with various stakeholders. Key responsibilities include coaching the team, continuously refining lead funnel lifecycle processes, and effectively communicating data insights to stakeholders. The ideal candidate should have strong leadership skills, hands-on experience with relevant marketing technologies, and a background in optimizing lead management processes. The role offers a hybrid working model and a salary range of $146,000 to $220,000, along with opportunities for bonuses and benefits.

The Senior Solutions Consultant at Zendesk is responsible for guiding the technical aspects of the sales cycle, with a focus on leveraging artificial intelligence (AI) to enhance customer and employee experiences. This role requires over five years of presales experience, a deep understanding of AI technologies like LLMs and ChatGPT, and the ability to effectively communicate complex concepts to various stakeholders. Key responsibilities include managing technical engagements, facilitating collaborations with subject matter experts, and ensuring that AI implementations deliver tangible business value. Candidates should possess strong interpersonal skills, problem-solving abilities, and familiarity with SaaS applications, as well as a willingness to travel. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in its hiring practices.

The Principal Solutions Consultant at Zendesk plays a crucial role in the sales cycle, focusing on technical solutions and competitiveness while engaging with Enterprise and Mid-Market executives. This position requires a combination of sales and technical expertise, as the consultant acts as a bridge between sales teams and prospective clients. Candidates should have over seven years of presales experience, with knowledge in web technologies, customer service software, and a clear understanding of AI's impact on customer service. Strong interpersonal and communication skills are essential for effectively presenting solutions and managing customer pilots. Zendesk promotes an inclusive work environment and supports diverse hiring practices, ensuring equal opportunities for all applicants.

The AI Specialist, Customer Success role at Zendesk is focused on helping customers achieve business outcomes quickly using Zendesk's Advanced AI Agents. This position requires collaboration with customers at all organizational levels to drive AI adoption and ensure they derive maximum value from their investments. The role includes proactive customer management, close work with Customer Success teams, and fostering strong relationships to accelerate growth. Responsibilities involve becoming an expert on Zendesk AI solutions, delivering excellent customer experiences, and advocating for client needs within the Zendesk ecosystem. Candidates are expected to have at least 5 years of relevant experience, fluency in both English and Spanish, and strong interpersonal and communication skills to effectively influence stakeholders across various functions.

Zendesk is looking for a Principal Product Manager to lead the strategy and execution for their Employee Services product line, with responsibilities that include product analytics, outbound strategy, and overseeing the Customer 0 initiative. The role involves defining success metrics, collaborating with various teams to derive insights, and providing executive-level reporting on product performance. The manager will represent Employee Services externally, engaging with customers and partners while also refining the product's market position based on feedback. The ideal candidate should have over ten years of product management experience, strong analytics skills, and a passion for improving employee experience. Additionally, the position offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Director of IT Customer Service and Support to lead a high-performing team focused on the Onboard to Renew (OTR) value stream. The role requires strong customer service technology experience, AI solution deployment, and collaboration across teams. Responsibilities include leading IT teams, serving as a strategic advisor to business leaders, ensuring system oversight, and enhancing processes through AI integration. The ideal candidate should have a bachelor’s degree, over 10 years of experience in IT operations, leadership skills, and proven problem-solving capabilities. Zendesk emphasizes diversity and inclusion and offers a hybrid working environment while adhering to equal opportunity employment practices.

The Business Process Manager at Zendesk will lead transformation efforts to enhance business operations and improve customer experience. This role involves managing a team of analysts, establishing work routines, fostering a culture of continuous improvement, and coordinating operational excellence initiatives. Candidates should have over 7 years of relevant experience, including people management and proficiency in continuous improvement methodologies and project management tools. Zendesk promotes a flexible hybrid working environment, emphasizing employee well-being and inclusivity. The company is committed to diversity and equal opportunity in hiring practices, with specific requirements for candidates based in Mexico City or surrounding areas.

Zendesk is a leader in customer experience solutions, focusing on enhancing customer interactions through technologies like Zendesk, Amazon Connect, and AWS. The company is seeking a Contact Center Partner Solutions Consultant with deep expertise in these technologies, who will lead partner onboarding and technical enablement, ensuring successful implementation and resale of Zendesk solutions. Responsibilities include designing scalable contact center architectures, providing technical guidance during co-sell engagements, and developing enablement materials such as training documentation. Candidates are expected to have significant experience in solution architecture related to contact centers, excellent communication skills, and a strong technical background. The position offers an annual OTE range of $151,000 to $227,000, emphasizing Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer based in Pune to help build a Real-time Reporting & Analytics pipeline. The role requires experience in high-scale data-processing applications, preferably in a SaaS environment, and involves designing, implementing, and optimizing systems. Candidates should have 4+ years of experience in software engineering, proficiency in real-time data processing technologies, and strong communication skills for global collaboration. The position offers a hybrid work model, requiring some in-office attendance while allowing remote work flexibility. Zendesk emphasizes its commitment to diversity, equity, and inclusion, and promotes a supportive work environment for all applicants and employees.

Zendesk is looking for a Vice President, Treasurer to manage and enhance its global treasury function, focusing on growth and liquidity optimization. The role includes developing strategic cash and capital structures, improving cash flow management, and mitigating various financial risks. It requires collaboration with executive teams across Finance, Accounting, and other departments to implement effective treasury strategies, optimize banking operations, and ensure comprehensive cash forecasting. Candidates should have over 15 years of experience in treasury operations, preferably within a publicly traded company, and possess strong leadership and communication skills. The role offers a hybrid work environment with a competitive salary range and emphasizes Zendesk’s commitment to diversity and inclusion in the workplace.

The role of AI Specialist, Customer Success at Zendesk is focused on facilitating customer success through the effective use of Zendesk's Advanced AI Agents to drive business outcomes. This position involves direct collaboration with various levels within a customer organization to ensure the value and efficiency of solutions provided, enhancing both customer relationships and company growth. Key responsibilities include proactive customer health management, driving AI adoption, and maintaining strong communication to facilitate quick value realization. The ideal candidate should have at least three years of customer success experience, particularly in enterprise technology or SaaS, and possess the ability to convey the business benefits of AI to both technical and non-technical stakeholders. Zendesk encourages a hybrid work environment and values diversity and inclusion in their hiring process.

Zendesk, a customer experience company, is seeking an experienced Paralegal to join its legal team, specifically in the Litigation and Global Employment Legal functions. The role will involve supporting worldwide dispute resolutions, managing employee disputes, coordinating investigations, and liaising with various internal and external stakeholders. Candidates should have a Bachelor's degree or a Paralegal Certificate, with at least five years of litigation paralegal experience and exceptional organizational skills. Responsibilities include case preparation, document management, budget tracking, and developing legal templates. Zendesk promotes a hybrid work model, valuing inclusivity, fairness, and commitment to its core values while supporting employee well-being and development.

Zendesk is looking for a Senior Director of Commercial Pricing Strategy to lead the design and implementation of new revenue models and pricing strategies for its AI-driven customer service platform. This role involves managing a team of pricing professionals, collaborating with various departments, and interfacing with customers to optimize pricing, packaging, and monetization strategies across multiple product portfolios. Key responsibilities include defining pricing strategies, overseeing transitions to new revenue models, and conducting market research to inform pricing decisions. The ideal candidate should have extensive experience in SaaS pricing, strong analytical skills, and the ability to communicate effectively with stakeholders. The position offers a competitive salary range and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Principal Engineer for Data Platform Architecture to enhance its Data Platform (ZDP) aimed at improving customer experience through effective data and analytics. The role involves leading the architecture of ZDP to ensure it meets performance, reliability, and security standards while being cost-effective at scale. Key responsibilities include overseeing data ingestion and transformation, serving as a technical expert on Snowflake, and collaborating across teams to optimize data access and analytics processes. The ideal candidate should have over 10 years of experience in data engineering or analytics, with profound knowledge of Snowflake and OLAP concepts, as well as the ability to navigate complex organizational structures. Additionally, Zendesk emphasizes diversity and inclusion in its hiring practices and offers a hybrid work environment with competitive compensation.

Zendesk is seeking a technical support expert who excels in providing guidance across various communication channels, including messaging, email, phone, and social media. The ideal candidate should have at least five years of experience in technical support, particularly with SaaS products, and strong troubleshooting and communication skills. Responsibilities include resolving customer issues, collaborating with teams to identify solutions, and educating users on self-help resources. Preferred qualifications include familiarity with RESTful APIs, SaaS integrations, and programming languages like HTML and JavaScript. Canddiates can expect a hybrid work model, combining in-office collaboration with remote flexibility, and Zendesk emphasizes a commitment to diversity and reasonable accommodations for applicants with disabilities.

Zendesk is looking for a Software Engineer (Backend or Fullstack) in Pune, India, to join their new Change Management team focused on improving IT Service Management (ITSM) processes. The role involves collaborating with product managers, designers, and engineers to develop scalable components and APIs that support IT workflows and reliability. Candidates should have over three years of experience in backend or full-stack development, particularly with Ruby on Rails and relational databases, as well as knowledge of API development with GraphQL and REST. The position promotes a hybrid work environment that emphasizes collaboration, flexibility, and a commitment to diversity and inclusion. Zendesk encourages those interested to apply and become part of impactful projects that enhance customer experience.

Zendesk is seeking a Senior Manager of Sales Acceleration to enhance customer relationships through data-driven sales strategies and operational efficiency. The role involves leading sales initiatives, analyzing data for actionable insights, and collaborating with various teams to optimize sales processes. Candidates should possess a Bachelor's degree and 3-5 years of relevant experience in fields like software/SaaS strategy or management consulting, along with proven skills in go-to-market strategies and sales effectiveness. The position offers a fully flexible remote work environment, with competitive compensation ranging from $146,000 to $218,000, excluding additional bonuses and benefits. Zendesk prides itself on inclusivity and equal opportunity employment, welcoming diverse candidates without discrimination.

Zendesk for Startups is looking for a startup partnerships manager to drive growth in the Bay Area by fostering relationships within the local startup ecosystem. This role entails developing strategic partnerships, improving marketing pipeline quality, and positioning Zendesk as a trusted partner among influential investors and founders. Candidates should have at least six years of experience in business development within the technology sector and an understanding of the Bay Area startup landscape. The role emphasizes independent and collaborative work in a field-based environment, requiring travel across the region to engage with key stakeholders. The expected outcomes include establishing Zendesk as the preferred customer experience provider in the Bay Area, enhancing revenue growth, and increasing pipeline quality within the local startup community.

Zendesk is seeking an experienced Network Engineer to design, implement, and maintain its global network infrastructure, ensuring connectivity and security for its workforce. This role involves technical expertise in both wired and wireless networking, as well as support for audiovisual systems and office expansions. The ideal candidate should possess a Bachelor’s degree in a relevant field, at least five years of experience in network engineering, and knowledge of core networking concepts and various hardware platforms. Zendesk values a collaborative environment where humor and continuous learning are encouraged, offering the opportunity for hybrid work arrangements. Applicants based in Mexico City or the State of Mexico are eligible, and the company is committed to diversity and inclusion in its hiring practices.

Zendesk is looking for a Director of Product Design to lead design efforts across its Foundational and Core Platform product areas, which are vital for enhancing customer experience. This Melbourne-based role involves influencing design strategy, driving innovation, and partnering with senior leaders across Product, Engineering, and Research. The position also emphasizes team leadership, mentoring designers, and promoting a collaborative and inclusive culture within the APAC Design organization. Responsibilities include creating customer-centric designs, measuring design effectiveness, and establishing strategic plans to enhance operational excellence. The ideal candidate should possess strong leadership skills, a customer-first mindset, experience with enterprise products, and a commitment to inclusive design practices.

Zendesk is seeking a Senior Account Executive to enhance their mission of exceptional customer service, focusing on B2B sales within the SaaS industry. The role emphasizes acquiring new commercial customers, managing existing relationships, and driving revenue growth through innovative strategies and account expansion. Successful candidates should have at least four years of relevant sales experience, exceptional communication skills, and a strong ability to navigate complex sales cycles. The position offers a hybrid work environment, combining in-person collaboration with remote work flexibility. Zendesk is committed to diversity and inclusion, ensuring fair hiring practices and accommodations for applicants with disabilities.

Zendesk is seeking a Lead Product Designer for their AI Agents team, focusing on creating a premier AI automation platform to enhance customer experiences. The role emphasizes collaboration with cross-functional teams, including product managers and engineers, to innovate and improve AI-driven solutions. Candidates should have at least seven years of experience in designing SaaS applications, with a strong portfolio showcasing their work, particularly in generative AI and user experience design. The position offers flexibility in work hours and remote options, alongside opportunities for professional growth within a diverse and inclusive environment. Zendesk is committed to equal opportunity employment and actively promotes diversity, ensuring all qualified individuals are considered without bias.

Zendesk is hiring a Senior Software Engineer for their Engineering & Integration Shared Services team, with a salary range between PLN 235,000.00 and PLN 353,000.00 and potential for annual bonuses based on performance. The role involves designing, developing, testing, and deploying software solutions while ensuring high quality through rigorous testing practices and Agile methodologies. Candidates should have over five years of experience in backend or integration engineering, strong proficiency in Java, and familiarity with cloud technologies, API development, and SaaS integration. The position supports a hybrid work model, requiring in-office presence one day a week, with additional perks such as “Recharge Fridays” and in-office meals. Zendesk values diversity and inclusion in their hiring practices and seeks innovative candidates who can collaborate effectively to enhance customer and employee experiences.

The job description seeks a Director of Predictive Marketing Analytics with 9–12 years of experience to spearhead the company's predictive analytics initiatives. This leader will develop high-impact insights and predictive models that significantly influence marketing strategy and business growth while collaborating closely with marketing and business leaders. Key responsibilities include leading modeling projects, developing attribution models, and applying machine learning techniques for audience targeting. The ideal candidate should have a strong background in statistical modeling and excellent leadership skills, capable of communicating complex data insights clearly to non-technical partners. The role offers a hybrid work environment, and compensation ranges from $207,000 to $311,000, depending on experience and qualifications.

Zendesk is looking for a Staff Accountant to join its Global Accounting Team, responsible for maintaining and reconciling the general ledger and assisting with the month-end close process. The role involves implementing accounting policies according to GAAP, collaborating with various departments, and managing accounts payables and receivables, tax issues, and customer invoicing. Ideal candidates should have a Bachelor's degree in Accounting or Finance, at least two years of accounting experience (preferably from a Big 4 firm), and familiarity with US and local GAAP. Candidates with experience in public companies, knowledge of indirect tax regulations, and skills in NetSuite or large-scale ERP systems are preferred. Zendesk promotes a hybrid work environment and emphasizes diversity and inclusion, providing equal opportunities to all applicants.

Zendesk is seeking a Lead Business Architect to enhance and automate processes across the enterprise using a structured business architecture methodology. The role involves collaborating with various teams to identify areas for improvement, define critical capabilities in Finance, and develop roadmaps for strategic initiatives. Key responsibilities include analyzing AI/ML use cases, optimizing organizational structures, and maintaining business architecture documentation, such as process mapping and gap analysis. Candidates should have a background in business or process architecture, experience with AI solutions, and skills in documenting business processes and requirements. Additionally, Zendesk promotes a hybrid work environment and is committed to diversity and inclusion in the workplace.

Zendesk is looking for a proactive and experienced Business Intelligence (BI) professional to join its Enterprise Business Intelligence & Reporting team, focusing on developing enterprise dashboards with tools like Tableau and Looker. The role involves translating business requirements into BI solutions, performing data analysis, and creating insightful visualizations to support informed decision-making across the organization. The ideal candidate should possess strong technical skills, particularly in SQL and data analysis, along with the ability to lead and mentor other analysts. Responsibilities also include collaborating with stakeholders, improving self-service capabilities, and ensuring dashboards adhere to governance principles. The position is hybrid, requiring some onsite work in Mexico City, and aligns with Zendesk’s commitment to diversity and inclusion in the workplace.

Zendesk is seeking a skilled Enterprise Account Executive to drive growth in their B2B SaaS sales efforts. This role involves building relationships with new customers, expanding existing partnerships, and generating top-line revenue by acquiring new Enterprise clients and optimizing revenue from current accounts. Candidates should possess at least 8 years of experience in sales, a proven track record of exceeding targets, and strong negotiation skills, specifically in dealing with large corporations. The position requires expertise in managing complex sales cycles and maintaining key customer relationships, particularly with C-level executives. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Manager for its Internal Audit team to report to the VP of Internal Audit and enhance the company's audit function. The role involves overseeing financial compliance, particularly with regulations such as Sarbanes-Oxley (SOX) and GAAP, and conducting audits across various areas of risk. Responsibilities include developing annual audit plans, managing a global SOX compliance program, and collaborating with stakeholders to address risk gaps. The ideal candidate should have at least 10 years of experience in internal audit or a Big 4 audit firm, possess relevant certifications, and have strong leadership and communication skills. Zendesk supports a hybrid work model and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a detail-oriented Administrative Assistant to provide essential support in their Pune office, emphasizing a culture of excellence and collaboration. This role includes managing calendars, arranging travel, processing expense reports, and enhancing team collaboration through effective communication. Ideal candidates should have proven experience in administrative support, strong organizational skills, and proficiency in office productivity tools. Zendesk promotes a hybrid work environment, combining in-office collaboration with remote flexibility, while also prioritizing diversity and inclusion in their hiring practices. The company is committed to employee growth and offers opportunities for skill development in a dynamic setting.

The job description outlines a Finance Planning & Analysis role based in Manila that reports to the Finance & Strategy Sr. Manager. Key responsibilities include budget review, purchase request approvals, headcount management, financial reporting, and coordination with various departments to prepare and consolidate budgets. Candidates are expected to have a Bachelor's degree in Finance or Accounting, with 4-6 years of FP&A experience and strong analytical skills, particularly in accounting and MS Excel. The position requires flexibility to work night or shifting schedules and proficiency in collaboration and multitasking in a dynamic environment. The company, Zendesk, emphasizes a hybrid work model, equal opportunity employment, and diversity, asserting their commitment to an inclusive workplace.

The job description outlines a position within the Finance Shared Services team at Zendesk, where the successful candidate will assist in general accounting functions based in Manila. Responsibilities include preparing financial reports, performing variance analysis, coordinating budgets across departments, and maintaining compliance with accounting policies. Applicants are expected to have a Bachelor’s degree in Finance or Accounting, 2-4 years of relevant experience, and strong analytical and communication skills. The role is hybrid, requiring attendance in the office part of the week while allowing flexibility for remote work. Zendesk emphasizes inclusivity and equal opportunity in its hiring practices while also using AI for application screening.

Zendesk QA is looking for a Senior QA Engineer to enhance their AI-driven customer service quality assurance solutions. The role includes developing a testing strategy, establishing quality indicators, creating test suites, and collaborating with stakeholders. Candidates should have over five years of software testing experience, proficiency in testing systems from UI to database queries, and skills in automated and load testing frameworks. Zendesk emphasizes a hybrid work model, allowing for both in-office collaboration and remote flexibility. The company is committed to fairness and diversity in the workplace and will utilize AI in the application screening process.

Zendesk is seeking a dedicated Account Executive to drive growth in their Commercial account base, focusing on B2B sales in the SaaS landscape, particularly leveraging AI technologies. The role involves managing the full sales cycle, building customer relationships, and developing innovative strategies for acquiring new clients and expanding existing partnerships. Candidates should possess a strong background in sales, experience with C-level executives, and a solid understanding of AI principles. Key responsibilities include generating new business opportunities, nurturing client relationships, and exceeding revenue goals. Zendesk promotes a hybrid working model and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Senior Operations Manager to enhance its AI Agents and Knowledge products' innovation by collaborating closely with the VP and the Product and Engineering teams. This role focuses on improving operational efficiency within the Product Development team and streamlining hiring processes to meet growth objectives. Candidates should have experience in SaaS product development, specifically in B2B SaaS or AI/ML contexts, along with strong organizational and communication skills. Responsibilities include optimizing hiring practices, facilitating cross-functional collaboration, enhancing team performance, and supporting release planning. The position offers a hybrid work environment and emphasizes Zendesk's commitment to diversity and inclusion, along with competitive salary and benefits.

The job description outlines a position for an Engineering Manager specializing in Observability, where the candidate will lead a team focused on developing monitoring and incident response systems. The role emphasizes collaboration with Product Management and Technical Leads to establish a strategic roadmap for managing complex, large-scale distributed systems in a cloud-native environment. Candidates are expected to have hands-on experience with observability tools and a proven track record in managing engineering teams, alongside strong technical leadership and communication skills. Responsibilities include recruiting talent, designing observability solutions, and driving cultural changes towards proactive reliability engineering. The position offers a competitive salary range in Poland and promotes a hybrid work environment to foster team collaboration while allowing for remote work flexibility.

Zendesk is seeking a Machine Learning Engineering Manager to lead their ML team and develop AI/ML features at scale. The role involves guiding a team through the lifecycle of ML projects, improving software delivery with existing leadership, and fostering a diverse, inclusive work environment. Candidates should have experience managing teams, delivering ML projects, excellent communication skills, and a strong focus on continuous self-development. Preferred qualifications include experience with MLOps, LLM evaluation tools, and familiarity with SQL or DBT. Zendesk is committed to diversity and inclusion in hiring, offering a hybrid work model that balances in-office and remote work.

Zendesk is seeking a Senior Software Engineer for its Core Services Packaging and Consumption team, focusing on improving the purchasing and usage reporting experience. Key responsibilities include collaborating with product teams, ensuring code quality, and following best practices in software development while actively participating in code reviews and design discussions. Candidates should have over four years of experience with Ruby and at least three years with JavaScript and React, as well as familiarity with databases, CI/CD systems, and API design. The role requires a customer-first mentality and a collaborative attitude, along with excellent communication skills. Zendesk promotes a hybrid work environment and values diversity and inclusion, encouraging applicants from various backgrounds.

Zendesk is seeking a dedicated SMB Account Executive committed to driving growth and exceptional service in the SaaS market. The role involves acquiring new customers, managing relationships, and utilizing data insights to enhance sales strategies and customer satisfaction. Candidates should possess at least two years of B2B sales experience, strong presentation skills, and a track record of exceeding targets. The position offers an annual OTE range of $102,000.00-$154,000.00 with a hybrid work structure, emphasizing both collaboration in office and flexibility to work remotely. Zendesk promotes diversity and inclusion in hiring practices, ensuring equal opportunity for all applicants.

Zendesk is seeking a skilled Network Engineer to design, implement, and maintain its global network infrastructure, ensuring connectivity and security for its workforce. The role includes responsibilities for network design, maintenance, security compliance, AV support, and collaborating with various teams on office expansion projects. Candidates should have a bachelor’s degree and over five years of relevant experience, along with strong technical skills in networking concepts and hardware. The company values collaboration, innovation, and growth, offering a supportive environment for personal and professional development. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for an SMB Account Executive to join their mission of enhancing customer service globally through innovative software solutions. The role involves acquiring new customers, expanding existing accounts, and driving revenue growth by building strong relationships and understanding customer needs. Candidates should have a BA/BS degree, at least two years of B2B sales experience in the SaaS industry, and strong skills in negotiation and account management. The position offers a hybrid work model, requiring some in-office attendance, and the expected On Target Earnings (OTE) range is between $102,000 and $154,000. Zendesk emphasizes diversity and inclusion in its hiring practices and offers accommodations for applicants with disabilities.

Zendesk is seeking an experienced Marketing Analyst to support regional Marketing leadership by leveraging data to drive go-to-market strategies and measure performance. The role involves helping the company achieve pipeline and revenue targets by collaborating with senior executives to identify growth opportunities, enhance operational efficiency, and evaluate campaign effectiveness with a focus on ROI. Key responsibilities include creating Tableau dashboards, analyzing marketing performance, making budgetary recommendations, and fostering cross-functional relationships to meet strategic objectives. The ideal candidate should possess a strong strategic mindset, excellent communication skills, and an ability to convey complex data insights clearly. Candidates should have a background in marketing analytics with at least six years of experience, proficiency in Tableau and SQL, and the capacity to drive strategic planning processes and decision-making.

Zendesk is looking for a Sales Operations Specialist to enhance the efficiency of their sales teams through process management and reporting. The role requires a candidate with 1-3 years of relevant experience, preferably in a SaaS environment, along with familiarity with Zendesk Support and Salesforce CRM. Key responsibilities include managing sales requests, analyzing trends, improving processes, and collaborating with teams to provide operational support. The position is hybrid, requiring some in-office attendance for collaboration and connection. Zendesk is committed to diversity and inclusion, ensuring equal opportunity for all applicants while potentially using AI for application screening.

Zendesk is expanding its EMEA Sales Development team, seeking exceptional sales talent to drive new business and enhance its growth. The role offers a robust training ground for individuals to cultivate their sales skills and embark on a fulfilling career in consultative sales. Candidates should possess at least six months of sales experience, a passion for customer-centric solutions, excellent communication skills, and preferably a bachelor's or master's degree. Zendesk values a flexible hybrid work model, allowing team members to work part-time remotely while benefiting from office collaboration. The company is committed to diversity and inclusion, and applicants are informed that AI may be utilized in the screening process for this position.

Zendesk is looking for a Data Engineer for its Zendesk Analytics Prototyping (ZAP) team to develop a strong data foundation for CRM insights and enhance customer support tools. The role involves creating scalable data solutions, developing ELT pipelines, optimizing SQL-based data models, and contributing to the technical vision of the team. Candidates should have over three years of experience in data engineering, proficiency in SQL and data modeling, and knowledge of cloud databases, particularly Snowflake. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk promotes a hybrid working model, values diversity and inclusion, and uses AI for application screening in accordance with legal guidelines.

The Associate Renewals Manager at Zendesk will be responsible for managing the contract renewal process for a strategic small to medium-sized business (SMB) portfolio with annual contract values exceeding $100K. This role emphasizes building strong relationships, leveraging data, and using product insights to achieve high renewal outcomes, requiring collaboration with Sales, Customer Success, and Revenue Operations. Key responsibilities include managing the renewal lifecycle, engaging customers, analyzing account data, supporting contract management, and maintaining CRM accuracy. The ideal candidate should have 0-2 years of relevant experience, strong communication skills, and an analytical mindset, as well as proficiency in Salesforce. The position offers a hybrid work model, competitive compensation of $44.23-$66.35 per hour plus potential bonuses, and is committed to diversity, equity, and inclusion in hiring practices.

Zendesk is looking for a GTM Content Architect and Content Strategist to join their Global Enablement team, emphasizing the need for strong project management and content strategy skills. The ideal candidate should have expertise in content governance and a solid understanding of effective learning frameworks, as well as the ability to innovate with AI-driven solutions. Responsibilities include leading content governance frameworks, collaborating with Go-to-Market teams, and supporting engagement initiatives. Candidates should possess 3-5+ years of experience in content management and a proactive approach to content strategies and governance. The position offers a salary range of $123,000 to $185,000 annually, with additional benefits and a hybrid work model.

Zendesk is seeking exceptional talent for its Sales Development team, which is crucial for driving new business growth across the EMEA region. The position offers an opportunity to enhance sales skills in a supportive environment, fostering career progression while embodying the company's unique culture. Candidates should have a minimum of six months of sales experience, a passion for consultative sales, and a proactive approach to achieving targets. The role involves managing an outbound pipeline, generating leads, and providing excellent customer experiences, all while working in a hybrid model. Zendesk is committed to diversity and inclusion, offering reasonable accommodations for applicants with disabilities.

Zendesk is seeking exceptional sales talent for its Sales Development team in EMEA, which serves as the foundation for sales excellence within the company. The role focuses on driving new business and delivering outstanding customer experiences while actively prospecting new leads. Candidates should be native German speakers, fluent in English, and have at least six months of sales experience, preferably in a SaaS environment. Zendesk offers a supportive hybrid working model that allows for both onsite collaboration and remote work flexibility. The company is committed to fostering a diverse and inclusive workplace and provides various resources, including leadership support and necessary technology, for employee success.

Zendesk is seeking a Senior Software Engineer to join their full-stack team in Krakow, focusing on their ticketing systems which facilitate communication for admins, agents, and end-users. The engineer will collaborate with designers, developers, and product managers to ensure timely and high-quality project delivery, while also addressing user issues and security vulnerabilities. Candidates should have over four years of experience in software engineering, with expertise in Ruby and a solid understanding of distributed systems. The role involves participating in the entire software lifecycle, mentoring junior colleagues, and addressing performance issues in a globally scaled environment. Zendesk promotes a collaborative culture with a focus on continuous improvement and offers a hybrid work environment that provides flexibility alongside competitive compensation and benefits.

Zendesk is seeking a Director of Manager Enablement to transform leadership within the company, aiming to improve managerial effectiveness and create extraordinary customer experiences. The role will focus on redefining management practices in a high-growth, global setting, emphasizing the importance of leadership to drive business impact and accountability. Key responsibilities include leading a global manager acceleration agenda, designing transformative experiences, and fostering a culture of accountability among managers. The ideal candidate should possess a strategic mindset, hands-on experience in scaling programs, and the ability to influence senior leadership while thriving in complex environments. Ultimately, this position presents an opportunity to shape the future of management at Zendesk, contributing to its mission of connecting businesses with their customers.

The job description outlines a pivotal role in demand generation for North America, focusing on driving business impact through strategic multichannel campaigns. The ideal candidate should have strong communication, collaboration, and operational skills, along with a strategic mindset. Responsibilities include developing and executing integrated campaigns, managing day-to-day operations, analyzing campaign performance, and working closely with various teams to optimize lead generation and engagement. Preferred qualifications for the role include over five years of experience in demand generation, proficiency in data-driven marketing, and familiarity with tools such as Marketo and Salesforce. The position offers a hybrid work environment, a competitive salary ranging from $103,000 to $155,000, and a commitment to diversity and inclusion within the workplace.

Zendesk is seeking a support expert to provide top-notch customer support for its Premier customers, requiring a strong understanding of customer needs and technical solutions. The role involves taking ownership of customer issues, providing guidance on product use, and effectively communicating with both customers and internal teams. Candidates should have at least two years of experience as a Zendesk Administrator, knowledge of enterprise software, and technical skills in areas such as HTML, JavaScript, and APIs. The position offers a hybrid working model, requiring some in-office attendance, and comes with an annual salary range of $76,000 to $114,000, along with potential bonuses and benefits. Zendesk is committed to workplace diversity and inclusivity, emphasizing equal opportunity for all applicants.

Zendesk is seeking a detail-oriented and proactive Administrative Coordinator to support teams in their San Francisco office through managing calendars, travel logistics, and daily administrative tasks. The role requires strong organizational and communication skills, as well as the ability to collaborate effectively in a fast-paced environment. Candidates should have prior experience in an administrative role, proficiency in expense management systems, and the ability to handle multiple priorities. This hybrid position entails being in-office 2-3 days a week and offers growth opportunities within the company. Zendesk values diversity, equity, and inclusion, and aims to create a supportive work culture that enhances professional development.

The XDR Marketing Manager role bridges the gap between the Marketing and XDR teams, focusing on enhancing communication and campaign effectiveness. Responsibilities include managing the lifecycle of campaigns, aligning messaging with marketing goals, and collaborating with various teams to ensure smooth execution. The position also involves analyzing performance metrics and conducting A/B testing to refine strategies and improve engagement. The ideal candidate should have 3–5 years of experience in marketing or related fields, strong campaign metric knowledge, and excellent communication skills. This role offers a hybrid work model with a salary range of $103,000 to $155,000, complemented by potential bonuses and benefits.

The Senior Partner Sales Operations Analyst at Zendesk plays a crucial role in driving the technical and analytical aspects of the Partner business, ensuring integrity, automation, and measurement of partner processes. This position requires expertise in managing complex workflows and leveraging data to provide strategic analytics that support partner programs. The analyst will not only ensure data health and operational efficiency but also participate in partner transformation initiatives. Key responsibilities include maintaining data accuracy, executing operational processes, automation, and analytical reporting, while collaborating with various teams for seamless data integration. Candidates should possess extensive experience in Sales Operations within a SaaS environment, strong problem-solving abilities, and proficiency in tools such as SQL, Salesforce, and Tableau.

The Senior Manager, Workforce & Service Performance at Zendesk is responsible for overseeing the Workforce Management and Quality Assurance lifecycle for a global multi-skill support organization. The role requires at least 8 years of professional experience, including expertise in forecasting, scheduling, and managing the performance of teams, with a focus on achieving key performance indicators. Key responsibilities include executing capacity plans, conducting scenario analyses, managing daily operations, and leading a high-performing team while partnering with cross-functional stakeholders. The position offers a hybrid or remote work model, flexible hours, and competitive compensation aligned with the candidate's experience and qualifications. Zendesk values diversity and inclusion and promotes transparency in its hiring processes, employing AI tools for candidate evaluation.

Zendesk is seeking an experienced Marketing Analyst to support regional marketing leadership by utilizing data to drive go-to-market strategies and measure campaign performance. The Senior Strategic Marketing Analyst will focus on achieving pipeline and revenue targets, collaborating with senior marketing executives to tackle growth opportunities, improve operational efficiency, and evaluate marketing effectiveness with an emphasis on ROI. Key responsibilities include analyzing performance data, creating Tableau dashboards, assessing marketing campaigns, and managing budget investments to maximize returns. The ideal candidate should possess strong strategic thinking, communication skills, and a background in marketing analytics, with experience in building cross-functional partnerships. Zendesk embraces a hybrid work model that promotes collaboration while allowing for remote flexibility, and is committed to diversity and inclusion within the workplace.

The Senior Services Consultant at Zendesk will be responsible for leading the technical delivery of solutions for customers, from gathering requirements to implementation. Key responsibilities include serving as a subject matter expert on Zendesk for Contact Center, leading design workshops, configuring services in AWS, collaborating with cross-functional teams, and providing training to clients. Candidates should have over three years of customer-facing experience, expertise in Amazon Connect, and hands-on experience with AWS technologies and scripting. Zendesk promotes a hybrid work culture, allowing flexibility while encouraging in-office collaboration. The company values diversity, equity, and inclusion, and is committed to providing a supportive work environment for all employees.

The Senior Technical Architect at Zendesk is responsible for developing tailored technical solutions that meet customer business needs, primarily using Zendesk functionalities. Responsibilities include managing customer implementation projects, configuring AWS resources, leading technical projects, mentoring junior staff, and collaborating with various team members to design solutions. The ideal candidate should possess significant experience with Amazon Connect, cloud-based solutions, programming languages, and project management, demonstrating strong analytical and organizational skills. Zendesk offers a hybrid work environment, competitive benefits, and a commitment to diversity and inclusion, while also ensuring a work-life balance for its employees. Additionally, the company emphasizes transparency in hiring processes and the ability to accommodate applicants with disabilities.

Zendesk is looking for a Senior Corporate Account Executive to drive growth in the Greater China Region's B2B SaaS market. The role involves acquiring new customers, developing account strategies, fostering customer relationships, and enhancing revenue through upselling and cross-selling. Candidates should have at least three years of relevant sales experience, strong communication skills, and be bilingual in English and Mandarin. The position supports a hybrid work model, requiring some in-office presence while allowing flexibility for remote work. Zendesk emphasizes diversity, inclusion, and fair hiring practices, using AI for application assessments in compliance with laws.

Zendesk is seeking a **Senior Corporate Account Executive** with a strong background in B2B sales and a focus on growth within the SaaS sector. The role involves expanding the customer base, managing relationships, and driving revenue through new client acquisition and account expansion. Responsibilities include utilizing data insights for prospecting, conveying product benefits, and leading competitive sales cycles, while consistently maintaining a strong sales pipeline. Ideal candidates should possess at least three years of experience in B2B sales, demonstrate excellent communication and negotiation skills, and have familiarity with tools like Salesforce. Zendesk promotes a hybrid work environment that balances remote and onsite collaboration and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior Campaign Marketing Specialist for a maternity-cover fixed-term contract, responsible for managing Groove sequence requests across sales and marketing teams to drive pipeline and revenue growth. The role involves executing localized prospecting strategies, providing feedback on campaigns, managing compliance with global standards, and delivering insights on sequence performance. Candidates should have a bachelor’s degree, a minimum of three years of experience in marketing or sales roles, familiarity with sales engagement platforms, and proficiency in AI tools like ChatGPT. A hybrid working model is offered, requiring in-office attendance once a week to foster collaboration. Zendesk values diversity, equity, and inclusion, and encourages applicants from all backgrounds to apply.

Zendesk is seeking talented individuals for its Sales Development team in the EMEA region, emphasizing the importance of this role in driving new business and supporting corporate growth. The position is designed as an entry point for a successful sales career, providing excellent training and coaching opportunities. Candidates should have a minimum of six months of sales experience, ideally in a SaaS environment, and possess strong communication skills along with a proactive, results-oriented mindset. Additionally, the role offers a hybrid work model, combining remote work with in-office collaboration to foster team engagement. Zendesk is committed to diversity and inclusion, ensuring equality in its hiring practices and accommodating individuals with disabilities.

Zendesk is seeking a Sales Director to join their Bay Area Sales team, focusing on Enterprise accounts and aimed at transforming customer service through AI-driven solutions. The role involves leading a high-performing sales team, defining strategies for growth in critical markets, and building relationships with C-suite executives across various companies. Responsibilities include hiring and coaching the sales team, driving sales growth, navigating complex sales cycles, and analyzing market trends to boost customer experience (CX) and employee experience (EX) through innovative technologies. Candidates are expected to have significant software sales experience, particularly in the SaaS or AI sectors, along with a strong track record of meeting quotas and managing complex sales processes. Zendesk emphasizes a commitment to diversity and inclusion, offering flexible work arrangements while seeking to develop a workplace that reflects global diversity.

Zendesk is hiring a Senior Director for GTM Cadence & Insights to oversee revenue analytics, forecasting, and pipeline governance. This role emphasizes the importance of delivering standardized data and insights to improve GTM execution, partnering with various organizational leaders to enhance revenue processes. Responsibilities include managing forecasting dashboards, refining the forecasting cadence, defining pipeline health metrics, and championing AI-driven analytics. The ideal candidate should have over 12 years of experience in Sales Operations or related fields, deep expertise in forecasting and analytics, and a strong leadership background. The position offers a competitive salary range of $206,000 to $308,000, along with potential bonuses and benefits, while promoting diversity and inclusion in the workplace.

The job of Resource Manager at Zendesk's Global Services Operations team involves optimizing resource capacity and aligning talent with project demands to ensure the successful delivery of professional services. Key responsibilities include developing a deep understanding of service offerings, building relationships with delivery leadership, anticipating resource needs, and managing project setups in the Professional Services Automation (PSA) platform. Candidates should have 2-4 years of experience in resource or project management, along with strong communication and problem-solving skills. The role is hybrid, requiring some onsite presence in Mexico City or Mexico State while offering flexibility for remote work. Zendesk promotes an inclusive workplace and uses AI to screen applications, adhering to equal opportunity employment practices.

Zendesk is looking for a Senior Data Engineer to join its Data Platform team, which focuses on creating a globally distributed system using advanced cloud technologies like AWS and Snowflake. The role involves building foundation data services for analytics and reporting, working closely with team members on software projects, and enhancing data pipelines. Candidates should have over four years of software development experience, particularly in building scalable data platforms, with specific skills in Snowflake, programming languages, and cloud technologies. Additional qualifications include familiarity with ETL processes and open-source technologies like Spark and Airflow. The position offers a hybrid work model, a competitive salary range in Poland, and emphasizes Zendesk’s commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Software Engineer to join its Engineering & Integration Shared Services team, focusing on enhancing productivity through innovative software solutions. The responsibilities include designing and implementing standardized solutions, conducting testing and quality assurance, and participating in Agile Scrum processes. The ideal candidate should have over five years of experience in backend or integration engineering, with strong skills in Java, cloud technologies, and SaaS integration. Preferred qualifications include familiarity with low-code platforms, CI/CD processes, and AI advancements. The position is hybrid, requiring some office attendance in Karnataka or Maharashtra, and Zendesk emphasizes a commitment to diversity and inclusive workplace practices.

The job description outlines the role of a Zendesk Identity Access Management (IAM) Engineer, who is responsible for managing and securing access to the organization's resources and sensitive information. Daily tasks include overseeing identity management tools, administering IAM-related SaaS applications, and gathering requirements for the Okta Identity platform. Candidates should have 1-3 years of IT Operations experience, familiarity with Okta, and knowledge of identity management policies and cloud access services. Strong communication skills and the ability to make quick decisions are essential, along with a passion for continuous learning. The position is hybrid, requiring presence in the Mexico City area, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a candidate to join its Strategic Finance and Analytics team, which plays a crucial role in providing data-driven insights and decision support across various departments. The ideal candidate should possess a combination of strong analytical skills, business acumen, and technical expertise, particularly in SQL and Business Intelligence tools. Key responsibilities include reporting findings to leadership, generating insights through data analysis, and collaborating with cross-functional teams to define metrics. Applicants should have 3-5 years of experience in an analytics role and a relevant degree, with a preference for those with previous SaaS experience. Zendesk promotes a flexible hybrid work environment and emphasizes diversity, equity, and inclusion in its workplace culture.

The job description is for a Zendesk AI Service Consultant, focusing on onboarding customers and ensuring their successful implementation of Zendesk products. This role entails clarifying customer objectives, defining project scopes, and guiding clients through the onboarding process, particularly regarding AI agent implementation. The consultant must maintain expertise in Zendesk's product suite, lead customer implementations, and provide support for effective change and release management. Ideal candidates should be fluent in English and either French or German, with experience in customer experience automation, service delivery, and CRM systems. The position offers a hybrid work model, with a recommendation for in-office collaboration once a week and flexibility to adjust working hours based on customer needs.

The CCaaS CSM Specialist role at Zendesk is focused on helping customers optimize their use of Zendesk's Contact Center as a Service (CCaaS) solutions to achieve business results. This position involves engaging with various stakeholders within customer organizations to drive adoption and demonstrate measurable value from the platform. Key responsibilities include leading customer engagements, providing onboarding support, and ensuring alignment with broader customer success strategies. The role requires strong consultative skills and a deep understanding of contact center operations and performance metrics. Additionally, Zendesk promotes a hybrid work environment and emphasizes its commitment to diversity and inclusion within the workplace.

Zendesk is seeking a Senior Software Engineer to enhance their real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability. The role involves designing and maintaining scalable systems for moving data from Kafka to Snowflake using Snowpipe Streaming, in collaboration with various teams to ensure effective data flow. Candidates must have strong programming skills, particularly in Java, along with experience in distributed data systems and data quality tooling. The position requires a systems mindset, passion for building resilient platforms, and the ability to influence technical direction. Additionally, working from Karnataka or Maharashtra is mandatory, and the company promotes a hybrid work model to encourage collaboration and flexibility.

Zendesk is looking for an experienced Engineer to join its Employee Services team to enhance the Employee Help Center, utilizing innovative technology to provide resources like IT, HR, Legal, and Finance. The role involves optimizing the Zendesk instance, collaborating with cross-functional teams, and implementing customized solutions to improve employee services and operational efficiency. Key responsibilities include engaging in front-end development, overseeing third-party integrations, and utilizing APIs for automation. Candidates should have over three years of experience with web applications, proficiency in modern JavaScript frameworks, and a robust understanding of Zendesk development practices. Zendesk offers a hybrid work environment, competitive salary, and benefits, while promoting diversity and inclusion in their hiring practices.

Zendesk is seeking motivated individuals for a career in software sales, particularly in an inbound sales role focused on the ASEAN market. The position involves engaging with prospects, qualifying leads, and managing a significant volume of inbound inquiries in order to develop a robust sales pipeline. While previous sales experience is beneficial, the company emphasizes a competitive mindset and strong communication skills as key attributes for success. Zendesk offers a hybrid work environment that combines in-office collaboration with remote flexibility, fostering a culture of connection and inclusivity. The company is an equal opportunity employer and actively promotes diversity and inclusion in the workplace.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by managing technical and competitive aspects to drive customer engagement and satisfaction. This position requires a blend of sales acumen and technical expertise, particularly in presenting software solutions to client executives. Candidates should possess 5-8 years of related experience, with at least 3 years in software pre-sales, along with strong interpersonal and communication skills. Key qualifications include knowledge of web technologies, problem-solving abilities, bilingual proficiency in Spanish and English, and a bachelor's degree. Additionally, desirable skills include experience with enterprise software solutions, proficiency in Portuguese, and familiarity with customer service software and related technologies.

The Agentic Tribe is seeking a Senior Voice AI Agent Engineer to help develop Gen3, an advanced AI system that facilitates goal-oriented, real-time conversations using voice. This role involves building robust voice applications that incorporate features such as speech-to-text, text-to-speech, and voice activity detection to enhance user interaction experiences. Key responsibilities include designing intelligent voice agents, integrating third-party services, and creating seamless conversational flows that enable complex task execution. The ideal candidate should possess strong programming skills, particularly in Python, as well as experience with voice AI technologies and APIs. Zendesk, the company behind this initiative, emphasizes diversity and inclusion in its hiring practices while providing a hybrid work environment for its employees.

The Customer Success Manager (CSM) role for German speakers at Zendesk focuses on helping customers achieve business outcomes efficiently using Zendesk solutions. The primary responsibilities include managing customer engagement throughout their journey, enhancing product adoption, and building strong relationships across various levels within customer organizations. CSMs are expected to proactively address customer health and obstacles to ensure users realize the value of Zendesk products. Required qualifications include a background in customer success, fluency in German and English, and experience in technology or SaaS environments. The position also supports a hybrid work model that balances in-office collaboration with remote flexibility.

Zendesk is a leading customer experience (CX) platform that prioritizes customer success and aims to provide value from its solutions through its CX organization. The CX Programs team plays a crucial role in enhancing business efficiency and facilitating transformations while reporting to the Chief Customer Officer (CCO). Key responsibilities of the team include ensuring effective service delivery, enabling product adoption, and reinforcing delivery excellence across departments. The role requires over five years of experience in CX or similar fields, expertise in customer success strategies, and strong analytical skills to drive operational improvement. Zendesk values diversity and offers a hybrid working model, maintaining an inclusive environment for applicants and employees.

The Agentic Tribe is pioneering advancements in conversational AI with its Gen3 system, which is a dynamic and goal-oriented AI capable of real-time reasoning and adaptability. They are looking for a Staff AI Agent Engineer to lead the development and deployment of intelligent agents that utilize Large Language Models (LLMs) while overseeing technical initiatives across teams. Responsibilities for this role include architecting AI agents, integrating solutions with enterprise systems, and ensuring effective AI deployment, while also mentoring junior engineers. Key competencies involve expertise in LLM systems, tool integration, evaluation methodologies, and performance optimization strategies. Zendesk, the company's parent organization, emphasizes a diverse and inclusive work environment, offering a hybrid work model and a commitment to community engagement.

Zendesk is seeking a Senior Machine Learning Manager to enhance customer experience through the use of AI and machine learning, impacting over 125,000 global brands. This role involves leading the design and implementation of scalable machine learning systems, managing a team, fostering collaboration across departments, and engaging stakeholders to align initiatives with business goals. Candidates should have at least five years of experience in machine learning with a focus on system design, project delivery, and MLOps, coupled with strong communication and leadership skills. The position offers a hybrid work model, competitive compensation, and opportunities for career growth while emphasizing diversity and inclusion in the workplace. Interested applicants are encouraged to apply and contribute to shaping the future of AI-driven customer experiences at Zendesk.

Zendesk is seeking an experienced Principal for its Strategy & Planning team to drive transformational strategy and execution through data-driven decision-making. The ideal candidate should possess strong analytical, strategic thinking, and communication skills, with a focus on leveraging data to influence company growth in the AI era. Responsibilities include partnering with stakeholders to evaluate strategy health, generating insights, developing SQL queries for data analysis, and communicating findings effectively to various audiences. Basic qualifications include a relevant degree, over eight years of experience in business strategy or operations, and proficiency in analytical tools and techniques. Preferred qualifications involve familiarity with AI and customer experience domains, as well as experience in data visualization and cloud-based technologies, while the position requires presence in Mexico City or the State of Mexico for part of the week.

Zendesk is looking for an IT Business Systems Analyst, Configuration to join their expanding team in Pune, India, focusing on SaaS Finance tools. The candidate should have a strong background in SaaS configuration and business systems analysis, along with experience in agile methodologies and excellent communication skills. Key responsibilities include configuring and maintaining SaaS applications, resolving tickets, and gathering and documenting business requirements while facilitating cross-functional collaboration. The role emphasizes commitment to exceptional service, simplicity in solutions, and fostering an inclusive team environment. Zendesk promotes a hybrid work model, requiring some in-office attendance while encouraging flexibility for remote work.

Zendesk is seeking an IT Business Systems Analyst focused on finance value streams, particularly in record-to-report and source-to-pay processes, to join their team in Pune, India. The role involves analyzing and optimizing these financial processes, gathering and documenting requirements, and facilitating collaboration between finance and technical teams. Candidates should have at least six years of business systems analysis experience, familiarity with SaaS applications and finance ERP solutions, as well as Agile methodology experience. The position emphasizes strong communication skills, a collaborative mindset, and a commitment to Zendesk’s core values, including exceptional service and simplicity. Zendesk promotes a diverse and inclusive workplace, offering a hybrid work model and encouraging applicants to apply if they are located in Karnataka or Maharashtra.

Zendesk is seeking an IT Business Systems Analyst focused on finance operations in Pune, India, to enhance the integration of technology within the finance department. The candidate should have a solid background in business systems analysis with experience in SaaS tools, particularly in finance-related processes such as record-to-report and source-to-pay. Responsibilities include analyzing and optimizing value streams, documenting business requirements, facilitating collaboration between finance and technical teams, and participating in agile practices. The ideal candidate will possess strong communication, presentation, and problem-solving skills, along with a commitment to Zendesk's core values of exceptional service, simplicity, quality, and teamwork. This role offers a hybrid work experience and aligns with Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Staff Machine Learning Engineer to enhance its AI/ML capabilities and contribute to customer relationships. The role involves collaboration with ML Scientists, leading discussions on technical design, and developing tools for model management. Candidates should have at least five years of experience in large-scale applications and proficiency in Python or Ruby, along with knowledge of MLOps and various cloud services. Preferred qualifications include familiarity with tools like Airflow, recent LLM evaluation technologies, and SQL. The position offers a hybrid work environment, combining in-office and remote work, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is seeking a Senior Account Executive to help enhance their B2B sales efforts in the SaaS sector, focusing on expanding their Commercial/Mid-Market customer base. The ideal candidate will have a minimum of four years of sales experience, expertise in navigating complex sales cycles, and a strong track record of exceeding sales targets. Key responsibilities include driving revenue growth through new customer acquisition, nurturing existing relationships, and leveraging data to identify cross-selling opportunities. Successful applicants should possess exceptional communication and negotiation skills, as well as experience selling to high-level executives. Zendesk promotes a hybrid work environment and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is looking for a Senior Frontend Software Engineer to enhance the features within its agent workspace and provide exceptional service to users. The ideal candidate should have over six years of experience in software development with expertise in JavaScript, TypeScript, and React, and be comfortable working across various codebases. Key responsibilities include leading innovation, problem-solving, and proactively contributing to high-quality software development, while also mentoring team members and participating in agile processes. The role is part of a new Product Development Center of Excellence in Pune, where early hires will help shape the culture and processes. The position requires a hybrid work model, with three days in the office, and supports Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Associate for its Pricing and Packaging Team to lead pricing projects and develop monetization strategies. Reporting directly to the Senior Director and collaborating with various stakeholders, this role will focus on implementing innovative pricing models and tools, enhancing operational efficiency, and supporting sales teams. The ideal candidate should possess strong problem-solving skills, a collaborative mindset, and the ability to analyze both qualitative and quantitative data effectively. Required qualifications include a Bachelor’s degree in a quantitative field and a minimum of two years of experience in pricing strategy or sales operations, preferably in the SaaS industry. The position is based in Mexico City (CDMX) and offers a hybrid work model that includes both in-office and remote work.

Zendesk QA (formerly Klaus) is seeking experienced back-end developers to join their team in creating AI-driven customer service quality assurance solutions. The role offers significant autonomy, requiring collaboration in delivering high-quality, scalable code while optimizing performance and implementing security measures. Key responsibilities include building and improving APIs, designing data storage solutions, and taking ownership of projects, along with engaging in code reviews and writing automated tests. Candidates should have at least five years of experience with languages such as Go, Python, or Java, and a strong understanding of relational databases and cloud-native technologies. Additionally, Zendesk promotes a hybrid working environment and values diversity and inclusion within its workplace.

Zendesk is seeking a Staff Machine Learning Scientist to advance its AI-powered Gen3 system, which aims to transform conversational AI in chatbots and voice assistants. The role involves defining product vision, leading rapid prototyping, establishing research standards, mentoring junior team members, and driving end-to-end projects in AI technology. Candidates should have significant experience in machine learning or natural language processing, especially with deep learning and generative AI, along with strong collaboration and communication skills. Success in this position will be measured by the strategic impact of work, team mentorship, innovation, research standardization, and effective collaboration with cross-functional stakeholders. Zendesk promotes a flexible working environment and values diversity, ensuring applications are considered without discrimination based on various characteristics.

Zendesk is looking for a high-performing Account Executive to join their CEE sales team, focusing on driving revenue growth through customer acquisition and account expansion in emerging markets. Key responsibilities include leading complex sales cycles, developing go-to-market strategies, and building relationships with executive stakeholders across various industries such as retail and fintech. Candidates are expected to have a BA/BS degree, over five years of B2B sales experience in the SaaS sector, and a strong track record of exceeding sales quotas. Proficiency with sales tools like Salesforce and fluency in Eastern European languages, particularly Polish, are desirable qualifications. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

The AI Specialist, Customer Success role at Zendesk is focused on helping customers achieve business outcomes using advanced AI solutions. This role interacts with various levels of customer organizations, ensuring that clients realize value from their investment in Zendesk's services. Responsibilities include driving AI adoption, managing customer health, fostering strong relationships, and collaborating with internal teams to enhance customer success. Candidates should possess a minimum of three years in customer success roles, with experience in enterprise technology or SaaS preferred, and strong skills in explaining AI business value to various stakeholders. The position is based in Mexico City and involves a hybrid work model, merging in-office collaboration with remote work flexibility.

The job involves assisting Zendesk customers in optimizing their subscriptions to align with their needs and initiatives while working closely with Customer Success and Sales teams. Responsibilities include negotiating subscription renewals, qualifying expansion opportunities, identifying at-risk customers, and maintaining an 87% Gross Renewal Rate (GRR). Candidates should have over two years of customer account management experience, proficiency in English, and preferably fluency in French or German, along with strong interpersonal and negotiation skills. The position offers a hybrid work model with an annual salary range between zł114,000.00 and zł170,000.00, based on qualifications and experience. Zendesk emphasizes its commitment to diversity, equity, and inclusion in its workplace and provides reasonable accommodations for applicants with disabilities.

Zendesk is looking for a detail-oriented Manager of IT Quality Assurance with extensive experience in quality assurance methodologies, focusing on production control and environment change management. The role involves developing a quality center of excellence, overseeing testing strategies, guiding automated testing development, and driving quality process improvements while collaborating with cross-functional teams. Candidates should have a Bachelor's degree, 8+ years of relevant experience, and proficiency in programming languages and automation tools. Strong analytical, communication, leadership, and mentorship skills are essential, along with an adaptability to new technologies and processes. The position is hybrid, requiring partial in-office attendance, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior Staff Software Engineer to lead a new Change Management team focused on developing a next-generation IT Service Management platform. This role involves designing scalable and automated workflows, enhancing service delivery, and ensuring IT process reliability and compliance. Candidates should have extensive experience in backend or full-stack software engineering, particularly with Ruby on Rails and enterprise-scale workflows, as well as leadership skills to mentor team members. The position offers the chance to collaborate with cross-functional teams, contribute to technical strategies, and maintain high engineering standards. Zendesk promotes a hybrid work culture with strong opportunities for professional development and a commitment to diversity and inclusion in the workplace.

The Senior Services Consultant at Zendesk is responsible for leading the technical delivery for customers, overseeing the implementation process from initial requirements to go-live. Key responsibilities include providing technical expertise, designing solutions, configuring services in AWS, collaborating with cross-functional teams, and conducting client training. Candidates should have over three years of customer-facing experience, hands-on skills in cloud-based solutions, and programming knowledge, particularly with AWS services and Python. Zendesk promotes a hybrid work environment that balances in-office collaboration with remote flexibility and emphasizes diversity and inclusion. The company is committed to providing reasonable accommodations for applicants with disabilities and maintains equal opportunity employment practices.

Zendesk is seeking a Workplace Experience Operations Coordinator to support its growing Workplace Experience Team, responsible for ensuring a smooth day-to-day environment for employees. Ideal candidates should be organized multi-taskers with a passion for helping others, flexible, and adaptable to a busy workplace. Key responsibilities include managing front desk operations, providing customer service, coordinating in-office events, and maintaining office safety and cleanliness while interacting with employees at all levels. Candidates should possess at least two years of experience in facilities coordination, strong communication and project management skills, and a familiarity with building operations. Zendesk emphasizes a diverse and inclusive work environment and offers hybrid work flexibility while seeking to accommodate applicants with disabilities.

Zendesk is seeking an Enterprise Data Architect SME for their Enterprise & Solution Architecture team, aiming to build comprehensive digital data systems and platforms. The role involves providing strategic direction for data architecture, collaborating with various teams to implement effective data movement and transformation models, and ensuring accurate data delivery. Key responsibilities include contributing to multi-cloud architecture, leading master data management solutions, producing technical design artifacts, and utilizing various data tools for data processing. Candidates should have extensive experience in data architecture, MDM principles, ETL patterns, and data governance frameworks, with a preference for those familiar with enterprise data management and modern data practices. The role offers a hybrid work experience, blending remote flexibility with in-office collaboration, and includes a competitive salary range plus potential bonuses and benefits.

Zendesk is seeking a Sales Operations Lead for the APAC region to enhance operational excellence and support the ANZ Sales team in achieving its goals. The role involves collaborating with sales leadership on strategic initiatives such as forecasting, pipeline management, and performance analysis while driving improvements in sales processes. Candidates should have over three years of experience in a similar SaaS environment, expertise in sales tools like Salesforce, and strong analytical skills. The position promotes a hybrid work model, allowing for both in-office and remote work while encouraging a culture of collaboration and growth. Zendesk is committed to diversity and inclusion, providing equitable employment opportunities regardless of various personal characteristics.

The Manager, Compensation COE is tasked with overseeing a global team of Compensation Analysts to design, implement, and manage compensation programs and initiatives. This role involves collaboration across various departments, including Total Rewards and the People Team, to ensure alignment of policies with company objectives and market best practices. Key responsibilities include leading complex compensation projects, creating operational tools, and managing global job architecture while ensuring compliance with employment regulations. The position requires a Bachelor's degree in a relevant field and considerable experience in human resources and compensation analysis, alongside skills in team leadership and data analysis. Zendesk promotes a hybrid working model and is committed to diversity and inclusion in the workplace, offering a competitive salary range and additional benefits.

The job description outlines the role of a Scrum Master at Zendesk, emphasizing their responsibility to create a high-performing Agile environment by supporting teams through Agile methodologies and Zendesk’s hybrid Agile-SDLC delivery framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams in planning, execution, and release processes while focusing on continuous improvement and delivery metrics. Key responsibilities include facilitating Agile ceremonies, helping teams navigate impediments, and promoting a collaborative atmosphere. Candidates are expected to have significant experience in Agile project delivery, relevant certifications, and strong communication and problem-solving skills. The position is based in Mexico City or the State of Mexico, promoting a hybrid work model that balances on-site collaboration with remote work flexibility.

Zendesk's Threat Prevention Engineering team is seeking an experienced security engineer to design and implement advanced threat prevention infrastructure in their cloud-based SaaS environment. The role involves developing solutions using various programming languages, integrating security tools, and collaborating with other teams to enhance cybersecurity practices. Candidates should have a collaborative approach, strong problem-solving abilities, and at least five years of experience in security and cloud infrastructure development. Preference will be given to those with relevant cloud and security certifications, as well as experience with machine learning and AI solutions. The position offers a hybrid work model and competitive compensation, with an emphasis on diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.

The job involves collaborating with a portfolio of customers to enhance their utilization of Zendesk products through optimization and maintenance, while providing strategic consulting and hands-on support. Key responsibilities include managing customer backlogs, maintaining product expertise, guiding customers, and responding to escalations to ensure ongoing value and customer loyalty. Candidates should have a bachelor's degree, at least five years of consulting or customer success experience, and strong communication and project management skills. The role requires the ability to manage multiple priorities and a willingness to travel up to 20%. Zendesk promotes a fulfilling work environment with a focus on diversity, inclusion, and a hybrid work model that combines in-office collaboration with remote flexibility.

Zendesk is seeking a Senior Analyst for Product Analytics to analyze customer behavior and provide insights that enhance product adoption and retention. The role involves analyzing customer data, tracking key performance metrics, and collaborating with various teams to support strategic decisions in product development and marketing. Applicants should have a background in quantitative fields, strong data analytics skills, proficiency in SQL, and experience with data visualization tools like Tableau or Looker. The position requires physical presence in Mexico City or the State of Mexico and offers a hybrid work model for collaboration and flexibility. Zendesk emphasizes diversity and inclusion, ensuring a fair hiring process and accommodations for individuals with disabilities.

Zendesk QA is looking for experienced back-end developers to join their expanding team to create AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions. The role is hybrid, based in Estonia, and allows for a combination of remote work and in-office collaboration. Candidates should have at least three years of relevant experience, proficiency in programming languages like Python and Go, and familiarity with cloud-native technologies. Responsibilities include building and optimizing APIs, ensuring application performance, implementing security features, and conducting code reviews. Zendesk fosters an inclusive work environment and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking an Engineering Manager to lead its AI/ML Platform team, which develops infrastructure for AI-driven customer experiences used by over 125,000 brands. The role involves overseeing the design and optimization of Zendesk's internal LLM Proxy and collaborating with various teams to ensure alignment with company strategy and efficient software delivery. Candidates should have experience managing engineering teams in machine learning or infrastructure and a strong understanding of large language models and platform components. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk's hybrid work approach allows for both in-office collaboration and remote flexibility.

Zendesk is seeking a Machine Learning Engineering Manager for their AI Copilot team, emphasizing the importance of customer relationships within a supportive company culture. The role involves leading a team of Machine Learning Engineers and Scientists, collaborating with other AI/ML leaders, and fostering a diverse and engaging work environment. Candidates should have experience in managing teams, delivering machine learning projects, and possess strong communication and prioritization skills. Preferred qualifications include experience with ML products, ML operations (MLOps), and familiarity with SQL or DBT. The position offers a hybrid work model, allowing for a blend of onsite collaboration and remote flexibility.

Zendesk is seeking a highly technical Senior Product Manager to enhance customer experience (CX) through automation and AI technologies. The role involves defining the product roadmap for machine learning-powered features aimed at improving agent efficiency and customer satisfaction. Key responsibilities include collaborating with cross-functional teams, engaging with customers, and analyzing data to drive product development. Candidates should have over four years of product management experience, strong prioritization and problem-solving skills, and a focus on continuous learning. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in the workplace.

Zendesk is looking to expand its IT Asset Management (ITAM) capabilities with a new product that focuses on enterprise-scale asset tracking and lifecycle automation, which will involve creating an integrations platform. They are seeking a Senior Software Engineer, either backend or full-stack, to develop and scale this platform, requiring expertise in integration architecture and data automation. The role includes designing enterprise-grade workflows for real-time synchronization, developing efficient data ingestion pipelines, and optimizing API components for seamless data exchange. Candidates should have over five years of experience in software engineering, with strong skills in event-driven architectures and scalable API development, preferably with knowledge of IT Asset Management systems. The position offers a hybrid work environment and is supported by an attractive salary range in Poland, along with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.

Zendesk is seeking a software engineer to join their Contact Center team, particularly focusing on their Voice products, which are complex real-time applications. The ideal candidate should be passionate, collaborative, and responsible for delivering high-quality software through all phases of the development lifecycle. Key responsibilities include designing, implementing, testing, and deploying software, along with participating in code reviews and troubleshooting. Candidates should have experience in JavaScript (React) and either Ruby/Rails or Golang, along with strong communication skills and a willingness to tackle challenges flexibly. The position offers a hybrid work model, a competitive salary range, and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

The role is for a Technical Architect within Zendesk's Managed Services team, which supports customers in optimizing their use of Zendesk products. Responsibilities include understanding customer requirements, collaborating with subject matter experts, and designing technical solutions for customer workflows. Applicants should have a Bachelor’s degree or equivalent experience, as well as 1-2+ years in consulting or programming, with skills in languages such as Ruby and Python. Strong analytical and communication skills are essential, along with experience with RESTful APIs and SaaS applications. The position is based in Mexico City or Mexico State, offering a hybrid work environment that encourages both in-office collaboration and remote flexibility.

The AI Specialist, Customer Success at Zendesk is a vital role focused on facilitating customers' success by maximizing their investment in Zendesk's Advanced AI Agents. This position involves engaging with various levels of clients, from executives to operational teams, to drive the adoption of AI solutions, ensuring customers achieve measurable business outcomes quickly. Key responsibilities include proactive customer health management, collaborative initiatives with internal teams, and maintaining strong client relationships. Specialists are also expected to deliver exceptional customer experiences and act as advocates for clients within Zendesk's ecosystem. Candidates should have extensive experience in customer success roles, proficiency in both English and French, and a solid understanding of AI technologies to effectively communicate value to diverse stakeholders.