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Zendesk aims to enhance customer experience for over 145,000 global brands through innovative software solutions and intelligent problem-solving using machine learning (ML) and AI. The engineering team is tasked with developing high-quality ML products, working collaboratively with engineers and scientists, and supporting customer needs by tackling complex issues. Key responsibilities include writing clean code, resolving production issues, mentoring colleagues, and contributing to technical design discussions. The role requires at least seven years of experience in software development, proficiency in languages like Ruby, Python, or Java, and a passion for data engineering, especially within large-scale processing environments. Zendesk offers a supportive work environment in Lisbon and Krakow, emphasizing flexibility, professional development, and commitment to diversity and inclusion.

Zendesk is seeking a support expert to provide top-tier customer support for its Premier customers, acting as the main contact and support advocate. The role requires strong technical and communication skills to understand and resolve customer issues, provide guidance on APIs and SDKs, and manage escalations effectively. Ideal candidates should have extensive experience with Zendesk and enterprise software support, as well as a solid understanding of technical troubleshooting and architecture. Additional preferred skills include formal presentation abilities, innovative thinking, and proficiency in tools like GSuite and Slack, with knowledge of a secondary language being a plus. The position offers a hybrid working model, with a competitive salary range of $76,000 to $114,000, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced security engineer to join their Threat Prevention Engineering team within the Cyber Defence Fusion Center. The role involves designing and building advanced, cloud-based threat prevention infrastructure, developing proactive defense solutions, and collaborating with various teams to improve overall cybersecurity posture. Candidates should have at least 10 years of security experience, with 5 years focused on cloud infrastructure and SaaS security, alongside strong programming skills in languages like Go, Python, and Java. The position offers a hybrid work model and a competitive salary range of $183,000 to $275,000, with additional bonuses and benefits. Zendesk emphasizes diversity, equity, and inclusion in its hiring practices and provides accommodations for applicants with disabilities.

The job description details a managerial position within Zendesk's Global Scaled Customer Success organization, responsible for leading a team of Customer Success Managers (CSMs) to enhance customer experiences, adoption, and retention. The role involves mentoring early-career CSMs, ensuring team performance through strategic leadership, and fostering a positive working environment. Key responsibilities include collaborating with other departments, participating in leadership meetings, and driving continuous improvement within the team. Ideal candidates should have experience in customer-facing roles, strong analytical skills, and the ability to motivate and develop teams. The position is based in Mexico City and requires bilingual fluency in English and Spanish, with a hybrid work structure that combines onsite and remote work.

Zendesk is seeking a Software Engineer to enhance its Edge services that support over 100,000 customers. The role involves designing, implementing, and improving backend systems to ensure reliable performance and user experience across its services. Candidates should have experience with Go or similar programming languages, as well as familiarity with containerization technologies like Docker and Kubernetes. Zendesk offers a hybrid work environment, competitive benefits, and prioritizes diversity and inclusion in its hiring practices. The salary range for this position in Poland is between zł164,000.00 and zł246,000.00, with additional potential bonuses and incentives.

Zendesk is seeking a Senior Software Engineer to enhance their Edge services, which support over 100,000 customers and handle billions of daily requests. The role involves shipping production code, designing Edge architecture components, increasing platform efficiency, and collaborating across teams to improve system reliability. Candidates should have over three years of experience in software engineering for high-traffic, distributed systems, proficiency in a high-level programming language like Go, and a deep understanding of network protocols and caching solutions. Preferred qualifications include experience with Docker, Kubernetes, and observability tools, along with skills in using CI/CD technologies. Zendesk emphasizes a balanced work-life environment, competitive benefits, and a commitment to diversity and inclusion in the workplace.

Zendesk is seeking candidates for its Scaled Customer Success Associate Program, aimed at recent graduates and early-career professionals, to develop customer success skills within the tech industry. The program offers comprehensive training on Zendesk tools, hands-on customer engagements, and opportunities for mentorship and collaboration in a global team setting. Participants will engage with diverse customers, delivering value through consultations and recommendations, while leveraging data analytics to enhance customer experiences. The position requires a degree in a relevant field, strong communication skills, and a proactive mindset, with a focus on learning new products and AI solutions. Based in Austin, TX, the role features a hybrid work schedule and offers competitive compensation, reflecting Zendesk's commitment to growth, innovation, and inclusivity in the workplace.

Zendesk is a top provider of customer experience solutions, emphasizing the optimization of customer support platforms. They are looking for a Senior Platform Architect experienced in contact center technologies, particularly with Zendesk, Amazon Connect, and AWS, to design and implement customer service solutions. Key responsibilities include developing scalable architectures, leading technical strategy, and ensuring compliance with security standards. The position requires a minimum of 10 years in solution architecture, including expertise in AWS services, and excellent communication skills for engaging with stakeholders. Zendesk promotes a diverse and inclusive workplace, supporting hybrid work while adhering to equal opportunity employment principles.

The job position is for a Manager of Industry and Account-Based Marketing, responsible for improving customer acquisition and revenue generation through a strategic account-based marketing approach. The role requires collaboration with regional teams and cross-functional partnerships, ensuring industry-specific messaging is integrated into marketing campaigns. Key responsibilities include executing industry programs, creating measurable content assets, and employing data-driven strategies to optimize marketing performance. The ideal candidate should have over four years of B2B SaaS marketing experience, strong communication skills, and the ability to synthesize insights from various sources. Zendesk promotes a hybrid work environment, values diversity and inclusion, and offers competitive salary and benefits for this position.

Zendesk is looking for new Customer Advocates to enhance customer experiences on its multi-product platform across various communication channels like chat, email, and phone. The role is ideal for technical support enthusiasts who can troubleshoot effectively, guide customers through their journey, and build strong relationships. Key responsibilities include providing technical support, handling escalations, mentoring colleagues, and seeking improvements to enhance customer experience. Candidates should have 4+ years of relevant experience in technical support, strong problem-solving skills, and familiarity with Zendesk products and integrations. Zendesk promotes a hybrid work model that fosters collaboration while ensuring flexibility, and is committed to diversity and inclusion in its hiring practices.

Zendesk is seeking talented individuals to join their internal team of Customer Advocates, who assist customers with support queries across various communication channels. Ideal candidates should possess strong technical support skills, be problem-solvers, and have a customer-focused mindset, treating customers like guests in their own home. Responsibilities include providing multi-product platform support, handling escalations, mentoring team members, and driving product improvements to enhance customer experiences. A successful candidate should have at least 4 years of experience in a technical support environment, familiarity with software solutions, and an ability to communicate effectively. The role offers a hybrid work experience, balancing in-office collaboration with remote flexibility, and is aligned with Zendesk’s commitment to diversity and inclusion.

The job description outlines the role of a Managed Services Consultant at Zendesk, aimed at supporting enterprise customers by enhancing their experience with Zendesk products. The consultant will manage a portfolio of clients, prioritize tasks, give proactive recommendations, and maintain product expertise to ensure customer success and minimize churn. Responsibilities include managing customer requests, collaborating on service policies, and addressing escalations to foster customer loyalty. Candidates should possess a bachelor's degree, have over five years of relevant experience, and demonstrate strong communication and project management skills. Zendesk promotes a supportive workplace culture with a hybrid work model and a commitment to diversity, equity, and inclusion.

The job position focuses on onboarding customers and ensuring a positive experience with Zendesk products, which is crucial for customer satisfaction and success. Service Consultants play a key role by clarifying customer objectives, defining project scopes, and guiding clients through a structured onboarding process. They are responsible for leading customer implementations, managing expectations, and providing expert support on AI agents and conversational design. Key responsibilities include solution design, change management strategies, quality assurance, and facilitating successful customer launches. Candidates should have experience in customer experience automation, project management, and excellent communication skills, with the role requiring a hybrid work model in Karnataka or Maharashtra.

The job description outlines the role of a Service Consultant at Zendesk located in Melbourne, Australia, emphasizing the critical nature of onboarding in customer success. The Service Consultant will work within the Professional Services function, guiding customers through the implementation of Zendesk products to enhance their customer support operations. Key responsibilities include clarifying customer objectives, designing AI agent solutions, and ensuring a smooth transition to a 'Business As Usual' state post-onboarding. Candidates should possess experience in CX automation, strong relationship management skills, and an understanding of technical architecture concepts, particularly related to AI and chatbots. The position allows for a hybrid work model, requiring in-office presence 1 to 2 times a week while promoting inclusivity and diversity in the workplace.

The Payroll Analyst – APAC is tasked with managing comprehensive payroll processing and compliance across multiple Asia-Pacific countries, including the Philippines, Singapore, Japan, and India. This role involves ensuring accurate payroll execution, adherence to statutory regulations, and payroll reporting while contributing to global payroll initiatives and process improvements. Key responsibilities encompass processing payroll, ensuring compliance with local labor laws, maintaining payroll records, and coordinating with various teams for payroll operations. The ideal candidate should possess a relevant degree, extensive experience in multi-country payroll, expertise with payroll systems like Workday and ADP, and a solid understanding of local labor legislation. Zendesk promotes a hybrid work model, emphasizing teamwork and flexibility while also committing to diversity and inclusion in the workplace.

The role described is a Service Consultant at Zendesk, focusing on the critical onboarding phase of customer experience. The consultant guides customers through the implementation of Zendesk products, ensuring that their needs and objectives are met through tailored solutions. Key responsibilities include leading customer implementations, managing expectations, and providing expertise in AI tools and conversation workflows. Candidates should have experience in customer experience automation, CRM systems, and project management, along with strong communication skills. Additionally, the position offers a hybrid work model with office attendance encouraged, while Zendesk emphasizes diversity and inclusivity in its hiring practices.

Zendesk is seeking a Senior Product Strategy and Operations Specialist in Kraków who will report to the Director of Product Strategy and Operations. The role involves supporting data-informed decision-making, enhancing strategic planning, and facilitating product communications to ensure alignment across teams. Key responsibilities include collaborating with Product Managers, managing customer feedback, supporting roadmap planning, and improving processes within the product development lifecycle. Candidates should have over four years of relevant experience, strong project management and communication skills, and a customer-first mindset. The position offers a hybrid work model, allowing flexibility while requiring some in-office attendance, with a competitive annual salary range specified.

Zendesk is seeking a candidate for a hybrid role that combines remote and on-site work, requiring three days in the office in Pune, India. The role involves working within a high-performing team to develop high-scale, data-intensive integrations for their SaaS products, utilizing technologies such as Golang and JavaScript, with a focus on quality and effective communication. Candidates should have at least two years of software engineering experience, including proficiency in Golang and frontend development with React. The position also involves building integrations with popular SaaS platforms and requires familiarity with various technologies used in Zendesk's tech stack, such as AWS and Kubernetes. Zendesk promotes a diverse and inclusive workplace and is committed to providing reasonable accommodations for individuals with disabilities.

The job description outlines responsibilities for a member of Zendesk's centralized quality and reliability team, focusing on supporting engineering teams in product development, testing, and launch. Key tasks include designing and executing testing strategies, driving cross-functional testing initiatives, performing manual and automated testing, and maintaining automated test frameworks. Candidates are required to have over four years of experience in testing enterprise SaaS products, proficiency in scripting languages, and familiarity with testing frameworks and CI/CD tools. Additionally, the role emphasizes excellent communication skills and the ability to work in a global environment. The position operates in a hybrid setting, necessitating in-office attendance in Karnataka or Maharashtra part of the week, and Zendesk is committed to diversity and inclusion in the workplace.

Zendesk is looking for a dynamic specialist to join its Digital Programs and Customer Success team, focusing on creating engaging digital content to enhance customer adoption and satisfaction. The role involves developing various educational formats like webinars and video tutorials, collaborating with Program Managers, and using customer feedback to refine content. Candidates should have at least one year of experience in customer-facing roles and possess strong communication and presentation skills. Familiarity with digital content creation tools and a collaborative mindset are essential for success in this position. The role offers a hybrid work model, requiring some in-office attendance and promoting diversity and inclusion within the workplace.

Zendesk is seeking a Technical Support Engineer to join their team, focusing on delivering exceptional technical guidance through various communication channels. The ideal candidate will have extensive experience in supporting enterprise software, troubleshooting complex SaaS solutions, and possess a strong knowledge of technologies like HTML, JavaScript, and RESTful APIs. Responsibilities include managing customer issues, communicating effectively, and fostering relationships across teams while prioritizing tasks. The role offers a hybrid work environment, requiring attendance at the local office part-time while allowing for remote work flexibility. Zendesk emphasizes diversity and inclusion in their hiring process and aims to provide a fulfilling workplace for all employees.

Zendesk is seeking a Senior Machine Learning Engineer to enhance their retrieval-augmented generation (RAG) platform, which serves over 125,000 brands in improving customer experience. The ideal candidate will work collaboratively with product managers and ML scientists, mentor junior staff, and ensure the stability of deployed services while delivering AI capabilities at scale. Key qualifications include over four years of experience in machine learning systems using Python, a solid understanding of software design, and experience with cloud services. The role involves addressing challenges related to expanding the RAG platform, optimizing system performance, and integrating context for better answer accuracy. Zendesk emphasizes a hybrid work model, offers professional development opportunities, and is committed to fostering a diverse and inclusive workplace.

Zendesk is looking for a highly skilled Senior Staff Web Engineer to enhance its web platform, focusing on delivering exceptional digital experiences across global properties. The role involves leading the development and optimization of frontend components using technologies like React, Next.js, and modern web standards, as well as spearheading a migration from WordPress to Adobe Experience Manager (AEM). Key responsibilities include architecting scalable solutions, ensuring code quality, mentoring team members, and integrating various marketing technologies and compliance platforms. The ideal candidate should have 6–7+ years of experience in frontend development, a deep understanding of web performance optimization, and the ability to collaborate across departments. This hybrid role emphasizes flexibility in work arrangements while maintaining strong in-office collaboration, with a salary range of $150,000 to $224,000 plus potential bonuses and benefits.

Zendesk is seeking a motivated Staff Web Engineer for its Marketing team to enhance the consistency and performance of its website. The role involves developing and maintaining front-end components using technologies like React and JavaScript while also migrating content to Adobe Experience Manager. Responsibilities include designing technical solutions in collaboration with cross-functional teams, ensuring high code quality through best practices, and improving web performance pertaining to accessibility and SEO. Candidates should have over four years of experience in frontend development, expertise in key languages and frameworks, and the ability to troubleshoot and resolve issues efficiently. The position offers a hybrid work model and is committed to fostering a diverse and inclusive workplace.

Zendesk is seeking a Senior DevOps Engineer for its Contact Center team to enhance functionality and integrations of its Voice products. The ideal candidate should have over five years of DevOps experience, particularly with AWS, and possess skills in Ruby or Go, CI/CD pipelines, and infrastructure-as-code. Responsibilities include building and monitoring AWS infrastructure, collaborating with teams on cloud architecture, and promoting a culture of learning. The company values collaboration, test-driven development, and agile processes while fostering a diverse and inclusive workplace. Zendesk offers a hybrid working model, allowing for both in-office collaboration and remote work flexibility.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team in Singapore, focusing on the Greater China, Hong Kong, Taiwan, and Southeast Asia markets. This role requires a seasoned sales leader who can inspire and develop a team of sales professionals while driving revenue growth in a competitive landscape. Candidates must have native-level Mandarin fluency, extensive sales management experience, and a proven track record in achieving sales quotas, ideally within the SaaS sector. The position involves engaging with C-level stakeholders, analyzing market trends, and collaborating with cross-functional teams to enhance customer experiences. Zendesk promotes an inclusive work culture and is committed to global diversity and equity in the workplace.

Zendesk is looking for a Senior Sales Manager to lead their SMB sales team in Japan, particularly focused on driving growth in a key market while ensuring the team exceeds sales targets. The role, based in Tokyo, requires native-level Japanese fluency to effectively engage with clients and partners, alongside a strong background in sales management, especially within SaaS or related sectors. The responsibilities include hiring and coaching sales professionals, analyzing market trends, and fostering a collaborative culture within the team. Ideal candidates will have over seven years of sales experience, a proven track record in achieving sales goals, and the ability to engage with senior stakeholders. Zendesk promotes a hybrid work model, combining in-office participation with remote flexibility, while also emphasizing diversity, equity, and inclusion in their hiring practices.

Zendesk is looking for a Senior Software Engineer to join their Engineering Productivity team in Pune, APAC, focusing on enhancing engineering processes and tackling large-scale technical challenges. The team aims to provide intuitive tools and infrastructure that simplify product development, testing, and delivery for the company’s engineering teams. Responsibilities include maintaining CI/CD tools, developing a tooling platform, improving CI platform reliability, mentoring engineers, and participating in design and code reviews. The ideal candidate will have over 7 years of experience, including proficiency in Jenkins, SonarQube, and public cloud services, as well as strong problem-solving and communication skills. The role offers a hybrid work model, requiring some in-office presence, and emphasizes Zendesk’s commitment to diversity and inclusion in the workplace.

Zendesk is a leader in customer experience solutions, focusing on optimizing customer support platforms like Zendesk, Amazon Connect, and AWS. The company is looking for a Senior Platform Architect with substantial experience in contact center technologies to design and implement efficient customer service solutions. Daily activities include architecting contact center solutions, leading technical strategies, providing mentorship, and ensuring security compliance. The key responsibilities involve defining the architectural vision, designing integrated solutions, collaborating with stakeholders, and advocating for innovation in contact center technologies. Candidates should possess a relevant degree, extensive experience in solution architecture, and strong technical skills, with preferred certifications in Zendesk and AWS.

Zendesk is seeking a Team Manager to lead and develop their entry-level Scaled Customer Success Associates, focusing on team performance and exceptional customer experience. The Team Manager will be responsible for recruiting, training, mentoring, and setting performance goals for the team, as well as collaborating with various departments to enhance customer engagement. A strong emphasis on coaching for career development and building a culture of growth and accountability within the team is crucial. Candidates should have at least three years of management experience, excellent communication skills, and a customer-centric approach. Zendesk offers a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a business systems analyst for its Employee Experience Applications team to enhance the workplace platform using Atlassian products. The role involves managing the product roadmap, collaborating with stakeholders, leading discovery workshops, integrating tools, and optimizing performance through various processes. Candidates should have over six years of experience with Jira and Confluence, strong integration and analytics skills, and a history of leading cross-functional projects. Additionally, effective communication, a passion for continuous improvement, and a commitment to inclusivity are essential traits for the ideal candidate. The position offers a hybrid work experience, and Zendesk emphasizes its dedication to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Sales Operations Lead for its Global Shared Services team to manage sales tool administration, implementation, and reporting, while supporting go-to-market (GTM) projects aligned with company priorities. The role involves enhancing the efficiency and effectiveness of the sales organization through tool strategy, process optimization, and collaboration with various departments such as sales, marketing, finance, and IT. Key responsibilities include tool management, sales process refinement, and providing data insights to drive performance and decision-making. The position requires 6-8 years of experience, preferably in sales or marketing operations, and proficiency in various sales platforms. Zendesk offers competitive compensation, opportunities for professional growth, and promotes a diverse and inclusive work environment while also implementing a hybrid work model.

Zendesk is looking for a Staff Software Engineer to join their newly formed Engineering Productivity team in Pune, focused on enhancing engineering processes and productivity. The role involves tackling scalable technical challenges, leading a team responsible for continuous integration tools, and implementing advanced engineering tools for improved performance and cost-efficiency. Candidates should have over 12 years of industry experience, including expertise in deployment pipelines and cloud services, along with strong DevOps practices and the ability to mentor engineers. Additionally, the position includes a hybrid work arrangement, requiring in-office attendance three days a week, with relocation to Pune necessary. Zendesk promotes diversity, equity, and inclusion in the workplace and offers flexible working solutions to foster collaboration and learning among employees.

Zendesk is looking for a strategic and detail-oriented Program Manager to enhance their Digital Programs and Customer Success team. The role involves planning and executing digital-first programs aimed at improving customer engagement, retention, and satisfaction. Key responsibilities include developing program plans, coordinating with cross-functional teams, managing program operations, and overseeing the creation of diverse digital content. Candidates should possess over five years of program management experience, strong organizational skills, and familiarity with digital engagement tools. The position offers a hybrid work model, emphasizing collaboration in-office while allowing flexibility for remote work.

The Zendesk Professional Services team is seeking a Services Consultant to help customers align their business needs with Zendesk solutions. This role requires strong communication and relationship-building skills, with an emphasis on translating business requirements into effective technical solutions. Responsibilities include understanding customer requirements, driving engagements, producing documentation, and collaborating with project teams to design and configure Zendesk platforms. Ideal candidates should have at least one year of consulting experience, proficiency in customer service processes, and a passion for technology, along with project management skills. The position offers a hybrid work model, flexibility in remote work, and an annual salary range in Poland of zł122,000.00 to zł184,000.00.

Zendesk is looking for a seasoned Content Program Manager to join its Digital Programs and Customer Success team, focusing on creating impactful content for Customer Success Managers (CSMs). The role involves developing a comprehensive content strategy, enhancing a content library, and collaborating with various teams to ensure alignment with customer journeys. Key responsibilities include managing multi-format content production, ensuring scalability and optimization for digital channels, and measuring content effectiveness for continuous improvement. Candidates should have over five years of experience in content management, project management skills, and content development expertise, with an emphasis on customer engagement. This hybrid position requires a combination of in-office and remote work, supporting a collaborative and innovative work environment.

Zendesk is looking for a highly organized Revenue Operations Analyst to support its sales team in managing commerce to cash processes, ensuring compliance and alignment with corporate strategies. Key responsibilities include partnering with sales representatives to optimize deal preparation, guiding them through the deal flow process, and consulting on pricing structures and contract policies. The candidate will also be involved in addressing sales, billing, and provisioning issues, maintaining billing accuracy, and ensuring SOX compliance. Required qualifications include a Bachelor’s degree in Business or Finance, at least two years of relevant experience, and familiarity with SaaS billing and basic accounting principles. Zendesk promotes inclusivity and offers a hybrid work model, allowing employees to work both in-office and remotely while fostering a diverse workplace environment.

Zendesk is seeking a customer support expert to serve as the primary contact for its Premier customers, focusing on providing best-in-class technical support and solutions. The role requires strong communication and technical skills, with responsibilities including managing customer issues, offering guidance on APIs and frameworks, and coordinating communication during service incidents. Candidates should have significant experience with Zendesk, enterprise software support, and technical troubleshooting, particularly with languages like HTML, JSON, and RESTful APIs. Zendesk values a diverse and inclusive workplace, offering benefits such as flexible work hours, remote work options, and a commitment to community engagement through their Social Impact team. The company is dedicated to fostering an accommodating and welcoming environment for all employees, ensuring equal opportunities in hiring practices.

The Senior Marketing Operations Specialist at Zendesk will focus on optimizing the lead management process, particularly through Marketo platform administration and marketing automation. The role requires collaboration with various teams, such as Marketing Analytics and Sales Development, to implement advanced marketing solutions and enhance lead flow efficiency. Key responsibilities include designing marketing automation workflows, optimizing lead scoring, ensuring data hygiene, developing training for teams, and maintaining GDPR compliance in marketing processes. Candidates should have extensive experience with Marketo and Salesforce, strong analytical skills, and the ability to manage cross-functional projects. Zendesk emphasizes a supportive workplace culture, offering flexibility and commitment to diversity and inclusion in hiring practices.

Zendesk is seeking a Senior Software Engineer for its Professional Services team in Bangalore, India, focusing on custom software solutions for clients utilizing data analytics, AI, and cloud computing technologies. The role involves designing, implementing, and maintaining software applications, ensuring their reliability and security while working with various Zendesk products and APIs. Candidates should have experience in microservices, AWS cloud services, and proficiency in languages like Java and Kotlin, as well as frontend technologies like React.js. The position requires strong technical skills, along with the ability to mentor junior team members and collaborate effectively in a remote working environment. Zendesk emphasizes a hybrid work model, fostering diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Software Engineer specialized in DevOps for their Bangalore location, responsible for aligning application development with IT operations, automating processes, and optimizing infrastructure to enhance customer experience. The role involves designing, implementing, and maintaining tools for continuous integration and deployment, while ensuring the reliability and security of existing infrastructure. Key responsibilities include automating AWS infrastructure management using Terraform and ArgoCD, developing CI/CD pipelines, monitoring system performance, and maintaining security best practices. The ideal candidate will have 5-7 years of experience with DevOps, Kubernetes on AWS, and relevant technical skills in scripting, CI/CD solutions, and containerization. Additionally, strong communication skills and a willingness to adapt to customer needs and working time zones are essential for this hybrid role that encourages both in-office collaboration and remote work flexibility.

Zendesk is seeking a Software Engineer - DevOps based in Bangalore, India, responsible for ensuring collaboration between application development and IT operations, automating processes, and optimizing infrastructure for customer efficiency and reliability. The role involves designing and maintaining continuous integration and deployment tools, automating infrastructure using AWS services, and implementing security best practices. Key responsibilities include managing infrastructure with Terraform, developing CI/CD pipelines, monitoring performance, and troubleshooting issues across environments. Candidates should have 5 to 7 years of experience with AWS, Kubernetes, scripting languages, and containerization technologies like Docker. The position offers a hybrid work model, encouraging in-office collaboration while allowing for remote work flexibility.

Zendesk is looking for a Senior Data Product Manager to join its Enterprise Data & Analytics team in Pune, India, to oversee the entire customer data lifecycle from third-party applications. This role involves managing data integrations, collaborating with various stakeholders, and championing solutions that deliver value while maintaining data quality. The candidate should possess strong communication skills, experience in Agile methodologies, and hands-on expertise in databases and data modeling. A background in data product management, alongside a passion for driving impactful data products, as well as 7+ years of professional experience is required. Zendesk promotes an inclusive work environment and offers a hybrid working model, combining remote work with in-office collaboration.

Zendesk is looking for a Software Engineer to join its Contact Centre product team, focused on enhancing customer experience through advanced technologies like React and Typescript. The role involves designing secure and maintainable systems, collaborating with designers and engineers, and contributing to all stages of the software development process while ensuring code quality. Candidates should have 2-4 years of experience in software development, particularly with React, Go, or Python, and familiarity with AWS services is preferred. The software engineering team primarily utilizes Go, Ruby/Rails, and React JS in building their products, with an infrastructure supported by AWS and Kubernetes. Zendesk promotes an inclusive work environment with a hybrid working model and is committed to diversity and equal opportunity in its hiring practices.

Zendesk is seeking an Account Executive with a successful B2B sales background to help grow its Commercial account base in the Greater China Region. The role involves building relationships with new customers, expanding existing partnerships, and developing innovative strategies to drive revenue growth. Key responsibilities include managing customer satisfaction, identifying upsell opportunities, and leading complex sales cycles. The ideal candidate should possess a BA/BS degree, at least three years of relevant sales experience, bilingual skills in English and Cantonese/Mandarin, and expertise in navigating intricate sales processes. Zendesk promotes flexibility in working arrangements, prioritizes diversity, and provides an inclusive work environment.

Zendesk is seeking a skilled Account Executive to enhance its Enterprise account base and drive growth in the SaaS industry through B2B sales. The role involves building relationships with potential and existing customers, identifying cross-selling opportunities, and managing customer satisfaction to foster long-term partnerships. Candidates are expected to have a strong background in cloud/software B2B sales, proven track record in achieving sales targets, and experience in navigating complex sales cycles with major organizations. A Bachelor’s degree or equivalent experience is required, alongside excellent presentation and negotiation skills. Zendesk promotes a hybrid work environment, emphasizing collaboration while supporting remote work flexibility.

Zendesk for Startups is dedicated to supporting emerging companies in enhancing customer experiences through Zendesk products while partnering with a variety of startups globally. The Senior Partner Manager for Startup Partnerships will focus on expanding Zendesk's influence among startups in the APAC region by building strategic alliances with venture capital firms and tech partners. This role involves fostering relationships, managing startup applications, providing support during onboarding, and leading cross-functional collaboration to optimize the go-to-market strategy. Candidates should possess a minimum of seven years of experience, ideally in B2B SaaS, with strong knowledge of the startup ecosystem in the region. The position offers a chance to impact the startup landscape while promoting diversity and inclusion within Zendesk's work environment.

Zendesk is looking for a skilled Software Engineer (Frontend or Full Stack) to join their Custom Objects, Triggers & Automation team to develop functionalities for their Employee Service initiative. The role involves designing, developing, testing, and deploying efficient software solutions while collaborating with team members and cross-functional partners to ensure the systems are reliable and scalable. Candidates should have 3-6 years of professional experience, strong skills in JavaScript/TypeScript with an emphasis on React, and a good understanding of GraphQL and REST APIs. The preferred qualifications include knowledge of Ruby on Rails, relational databases, and familiarity with micro frontends. Zendesk promotes a hybrid work model, values diversity, and offers reasonable accommodations for applicants with disabilities.

The job description outlines the role of a Service Consultant at Zendesk, emphasizing the importance of the onboarding experience in shaping customer success and satisfaction. Service Consultants will work within the Professional Services team to clarify customer objectives, define project scope, and guide clients through the onboarding process of Zendesk products. Key responsibilities include leading customer implementations, owning solution design, and providing quality assurance for AI agent solutions. The position requires a minimum of two years of experience in customer experience automation, strong project management skills, and a solid understanding of CRM systems and technical architecture. Zendesk promotes a flexible and inclusive work environment, with hybrid working arrangements, while placing a strong emphasis on diversity and employee well-being.

Zendesk is seeking a Staff Software Engineer to join its Agent Workspace Messaging team, contributing to the development of next-generation messaging technology that enhances customer engagement for millions of users. The role involves building impactful products for the messaging platform, leading technical initiatives, collaborating with cross-functional teams, addressing complex challenges, and mentoring fellow engineers. Candidates should possess over eight years of experience in software engineering, particularly in building distributed systems and leading projects, preferably in a SaaS environment with hands-on cloud technology experience. The position is hybrid, requiring three days on-site in Pune, and emphasizes a strong engineering culture, collaboration across time zones, and a commitment to diversity and inclusion. Zendesk provides an inclusive work environment and values continuous learning and development in various modern technologies.

Zendesk aims to enhance customer experiences by providing products used by over 170,000 global brands. The engineering team in Australia operates on a large scale, facing exciting challenges while collaborating with a diverse group of professionals. The hybrid role being offered requires three days in the office and relocation to Pune, focusing on the development of high-scale integrations for the company’s SaaS offerings. Candidates should possess strong software engineering skills in Golang, experience with frontend technologies, and the ability to manage complex systems and mentor others. The company's technology stack includes Golang, JavaScript, AWS, and Kubernetes, along with a commitment to diversity and inclusion in the workplace.

The Zendesk Online Business team is seeking a Senior Software Engineer to enhance the purchasing experience, focusing on consistency and intuitiveness. The role involves independently solving complex problems, maintaining frameworks, and implementing architectural improvements while mentoring team members. Applicants should have over six years of experience in frontend development, familiarity with Adobe AEM, and expertise in technologies like JavaScript, React, and CI/CD systems. The position is hybrid, requiring three in-office days, and is based in Pune, Karnataka or Maharashtra. Zendesk promotes an inclusive work environment and offers accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to join their Cracow email team, responsible for innovating and enhancing their global email platform that supports millions of emails daily. The engineer will play a key role in reimagining Zendesk’s internal platform offerings, particularly focused on the architecture of the inbound email system. Responsibilities include developing scalable services using Ruby on Rails and React/JavaScript, making strategic technical decisions, and collaborating with various teams on high-impact projects. Candidates should have strong experience with backend systems, familiarity with databases, and modern CI/CD practices, along with excellent communication skills. The position offers a competitive salary, opportunities for career growth, and the flexibility of a hybrid work environment.

Zendesk is seeking a Senior Platform Architect to enhance its platform solutions in the Brazil region, focusing on designing scalable and secure systems while driving technical innovation. The role involves leading the development of efficient architectures, collaborating with global teams, and ensuring compliance with local regulations like LGPD. Candidates should have extensive experience in platform architecture, expertise in cloud platforms, and a strong background in sales cycles related to customer experience (CX) solutions. Fluency in Portuguese and English is required, with Spanish skills considered a plus. Zendesk promotes a diverse and inclusive work environment and offers a hybrid work model for its employees.

Zendesk is seeking a Senior Program Manager for its CIO - Program Management Office to lead cross-functional programs that significantly impact the business. The role demands a strategic individual adept at both stakeholder engagement and hands-on management of complex IT initiatives, particularly within SaaS platforms and customer experience. Key responsibilities include overseeing project delivery, building strong stakeholder relationships, and clearly communicating program status and risks to leadership. Candidates should possess over eight years of experience with technical programs, along with excellent collaboration, planning, and communication skills, ideally supported by Agile methodologies and tools like JIRA and Confluence. The work environment promotes a collaborative culture with a flexible hybrid work model, emphasizing diversity, inclusion, and a strong work-life balance.

Zendesk is seeking to enhance customer experience through its products, which are utilized by over 170,000 global brands. Their Australia engineering team handles complex challenges on a global scale, contributing to market-leading SaaS solutions. The job entails designing and implementing customer-facing software projects, managing time for individual contributions, and ensuring quality work, while emphasizing excellent communication and collaboration with multiple stakeholders. Candidates should have over six years of commercial software engineering experience, proficiency in frontend development using JavaScript/Typescript and React, and familiarity with modern API design and backend development. Zendesk promotes a hybrid work environment that encourages both onsite collaboration and remote flexibility while upholding principles of diversity and inclusion.

Zendesk is looking for a candidate to improve customer experience through their software products, utilized by over 170,000 global brands. The role involves working in a high-performing team focused on building complex integrations for their SaaS products, requiring strong problem-solving skills and leadership qualities. Daily responsibilities will include designing and implementing software projects, managing time effectively, and maintaining communication with various stakeholders. The ideal candidate should have extensive experience in software engineering, particularly with frontend development using JavaScript or TypeScript, as well as knowledge of various SaaS integrations and backend development. This position is hybrid, requiring three days in the Pune office, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The job description outlines the role of a Managed Services Consultant at Zendesk, tasked with supporting customers through ongoing subscription services related to Zendesk products. Responsibilities include configuring solutions, analyzing configurations for optimizations, and collaborating with a global team to enhance customer value. Candidates are expected to have 3-6 years of experience in a consulting or customer success role, strong communication skills in both Japanese and English, and a technical aptitude for SaaS solutions. Preferred qualifications include experience with Zendesk, knowledge of programming and analytical tools, and the ability to manage multiple projects simultaneously. The position supports a hybrid work model to balance in-office collaboration with remote flexibility, and Zendesk is committed to diversity and inclusivity in its hiring practices.

Zendesk's ZAP team is looking for a Senior Data Engineer to help build a strong data foundation for customer relationship management (CRM) insights and enhance customer support tools. The role involves collaborating with teams to define requirements, developing ELT pipelines, optimizing SQL-based data models, and contributing to technical solutions that improve data systems. Candidates should have over five years of experience in data engineering, extensive SQL knowledge, proficiency in dbt, and programming skills in Python or a similar language. Familiarity with cloud databases and performance optimization for large-scale data systems is essential, along with strong communication skills. Zendesk supports a hybrid work environment, promoting collaboration while allowing flexibility for remote work.

Zendesk is looking for a project leader to oversee cross-functional initiatives within their Quote-to-Cash ecosystem, collaborating with the Business Operations team and supporting the integration of acquisitions. The role involves managing projects from start to finish, ensuring alignment with business goals, and translating business needs into technical specifications. Candidates should have over seven years of experience in financial systems, particularly in Quote-to-Cash, along with strong cross-functional collaboration skills and the ability to communicate complex scenarios clearly. The position requires proficiency in tools like Salesforce and Netsuite, and the ability to work effectively in a hybrid environment. Zendesk promotes diversity, equity, and inclusion in the workplace and provides reasonable accommodations for applicants with disabilities.

The Agentic Tribe is transforming the chatbot and voice assistance space with Gen3, an advanced AI Agent system that enhances conversational interactions by being goal-oriented and adaptable. Zendesk is seeking a Senior Machine Learning Scientist for its AI Agent product, where the candidate will take ownership of a product area and utilize their expertise to improve customer experiences. The role involves designing and testing innovative AI solutions, managing research projects from inception to reporting, and collaborating with cross-functional teams. Ideal candidates should have a background in computer science or related fields, experience in machine learning or NLP, and a passion for developing practical solutions to business challenges. Zendesk is committed to fostering a diverse and inclusive workplace and offers a hybrid working model alongside competitive salary packages.

Zendesk is seeking a Senior Frontend Engineer to join their AI Agents team, with a focus on transforming customer service work through their SaaS platform. The role involves designing and developing user-friendly applications using technologies like TypeScript and React, while maintaining a robust codebase and architecture. Ideal candidates are experienced engineers with strong programming skills, a product mindset, and a commitment to user experience and testing culture. The position offers full project ownership, opportunities for personal growth, and a flexible hybrid work environment. Zendesk values diversity and offers a competitive salary range along with various benefits to support employee well-being.

The job description for a Senior Frontend Engineer at Zendesk AI Agents entails developing and maintaining the AI platform with a focus on user experience, speed, and reliability. The role is part of the Agentic tribe, which is pioneering the Gen3 AI Agent system, providing dynamic and personalized conversational capabilities. Candidates are expected to be proficient in TypeScript and React, with an emphasis on solid engineering practices and ensuring the intuitive design of frontend applications. Responsibilities also include suggesting improvements to the codebase, collaborating within the tech team, and staying updated on industry trends. Zendesk offers flexible working hours, a hybrid work environment, and opportunities for professional growth, while emphasizing diversity and inclusion in the workplace.

Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing advanced AI agents in customer experience (CX) through intelligent analytics and decision-support tools. The role primarily emphasizes frontend development, requiring strong skills in TypeScript, React, and Node.js, along with experience in creating user-friendly interfaces and visualizations. Collaboration with cross-functional teams, including product managers and data analysts, is essential to deliver seamless and impactful user experiences. Candidates are expected to adhere to best coding practices, engage in proactive communication, and have a keen interest in continuous learning and product improvement. An ideal candidate may have additional experience with analytics frameworks, cloud services, and microservice architecture.

Zendesk aims to improve customer experience for over 125,000 global brands by leveraging innovative products and technologies, including Machine Learning (ML) and AI algorithms. They are seeking a Machine Learning Engineering Manager to lead a team focused on generative AI for knowledge creation and discovery through information retrieval systems. The role involves overseeing the end-to-end delivery of ML features, ensuring reliable deployment of ML models while maintaining top-tier engineering standards. Candidates should have experience managing teams, delivering ML projects, and possess strong communication skills, ideally with expertise in NLP or information retrieval. The position offers a collaborative work environment, flexible hours, professional growth opportunities, and a commitment to diversity and inclusion.

Zendesk is seeking a Senior Product Manager for Voice AI Agents to enhance customer interactions through intelligent voice automation. This role focuses on defining product vision and user experience while leading the development of a conversational AI system integrated with existing voice platforms. Key responsibilities include managing product strategy, conducting market research, optimizing voice user experience, and collaborating with cross-functional teams. Candidates should have experience in product management, particularly with AI or voice products in B2B SaaS, and possess strong communication skills for stakeholder alignment. The position promotes a hybrid work model, allowing collaboration and flexibility in the workplace, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is a company focused on helping organizations build strong customer relationships, founded by Danish entrepreneurs. They are currently seeking a Machine Learning Engineer to deliver AI/ML-powered features at scale and collaborate with various teams, including ML scientists and engineers. The role requires proficiency in Python or Ruby, familiarity with cloud environments, and a desire to learn more about AI/ML solutions. The ideal candidate should also have experience with tools like Docker, Kubernetes, and ML libraries such as PyTorch, while previous use of tools like Airflow would be preferred. Zendesk values diversity and inclusion within the workplace and offers hybrid work flexibility while maintaining a positive company culture.

Zendesk is seeking a Machine Learning Engineer to join their team, focused on delivering AI/ML features at scale to enhance customer relationships. This role involves collaboration with ML scientists and engineers, technical design discussions, and building tools for model experimentation and management. Candidates should be proficient in Python or Ruby, have experience with application scaling, and be familiar with cloud environments and tools like Docker and Kubernetes. Preferred qualifications include experience with machine learning libraries and tools such as Airflow, Metaflow, and SQL. Zendesk promotes a diverse and inclusive workplace and offers a hybrid work model allowing for both remote and in-office collaboration.

Zendesk is seeking a Machine Learning Engineering Manager to lead a team in delivering AI and ML features at scale, contributing to their mission of enhancing customer relationships. The successful candidate will manage a team of experienced ML engineers and scientists while collaborating with existing leadership to improve software delivery and ensure reliability. Responsibilities include recruiting new team members, fostering an inclusive work environment, and supporting the continuous development of team members. Applicants should have experience in managing teams, delivering ML projects, strong communication skills, and a collaborative work ethic, with preferred qualifications including ML operations experience and familiarity with SQL or DBT. Zendesk values diversity and offers a hybrid working model, emphasizing both in-person collaboration and remote flexibility.

Zendesk is seeking a motivated individual to lead its collections operations, reporting to the Sr. Director of Revenue Operations. This role requires collaboration with various teams to enhance the customer experience and achieve business goals. The ideal candidate should have prior experience in collections, strong relationship management skills, and the ability to effectively negotiate payment plans and manage complex cases. Responsibilities include monitoring accounts, analyzing receivables, reporting on collection activities, and continuously improving processes. A bachelor's degree and at least five years of relevant experience are required, along with excellent communication, problem-solving, and organizational skills.

Zendesk is seeking a Software Engineer II for its Core Services Account team in Melbourne, responsible for enhancing the Account Service platform. The role involves writing clean, maintainable code, integrating with various Zendesk products, and adapting to evolving business needs while collaborating with global teams. Candidates should have at least two years of software engineering experience, including familiarity with full stack development in languages like Ruby on Rails or Scala, and the ability to communicate effectively across time zones. The technical environment consists of Scala, Ruby on Rails, AWS, Kubernetes, and various database systems. Zendesk promotes a hybrid work model, emphasizing inclusivity and offering accommodations for individuals with disabilities.

Zendesk is seeking a Principal Product Manager to oversee the development of AI-powered analytics and reporting tools, which is a critical initiative for the company. The role involves understanding customer needs, defining the strategic vision, and collaborating with global teams to launch new products and features. Candidates must possess strong prioritization skills, technical knowledge to work with engineers, and the ability to advocate for customer-centric design. A minimum of seven years in product management and familiarity with Business Intelligence tools and machine learning are required. Zendesk emphasizes diversity and inclusivity in its hiring process and offers a hybrid work environment.

Zendesk is seeking a Data Analytics Engineer to join its remote-first Enterprise Data & Analytics (EDA) team. The role involves collaborating with team members and business partners to gather requirements, design data models, and build reliable ELT pipelines using technologies such as dbt and Airflow for data warehouse solutions. Candidates are expected to have over two years of experience in data engineering, familiarity with SQL, Python, and databases like Snowflake, as well as strong communication skills. Preferred qualifications include experience in various business domains, completed projects with dbt, and usage of Airflow for data orchestration. This hybrid position requires some in-office attendance in Karnataka or Maharashtra, and Zendesk promotes diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Data Engineer to join their Enterprise Data & Analytics (EDA) team, focusing on building and maintaining data warehouse solutions primarily in BigQuery and Snowflake. The role involves collaborating with business partners to define requirements, designing data models, and transforming raw data into structured formats for reporting and analytics. Candidates should have over five years of experience in data engineering, working with ETL processes, data modeling, and complex SQL queries. Proficiency with tools such as dbt, Airflow, and experience in programming languages like Python are essential, along with the capability to ensure data quality and integrity. Zendesk promotes a hybrid working environment and values diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Data Engineer to join its Enterprise Data & Analytics (EDA) team, where the candidate will work in an Agile environment focused on developing and maintaining data solutions. Responsibilities include creating data products, designing data models, implementing an Enterprise Data Warehouse using tools like BigQuery, Snowflake, and dbt, and collaborating with stakeholders to define analytics outcomes. Candidates should have over five years of experience in data engineering, data modeling, and cloud databases, with proficiency in SQL and some programming knowledge, preferably in Python. The role involves optimizing data workflows, ensuring data integrity, and improving internal processes while promoting best engineering practices. This position allows for a hybrid work model and is specifically limited to candidates located in Karnataka or Maharashtra in India, encouraging a diverse and inclusive workplace.

Zendesk is seeking a product security engineer to join their globally distributed team, which focuses on full-stack product security encompassing application and infrastructure security, software engineering, and offensive security. The role involves collaborating with engineering teams to implement secure design practices, reviewing architectural changes for potential security risks, and mentoring fellow security team members. Candidates should have at least 10 years of security experience, including 5 years related to secure software development, and possess strong programming and communication skills, as well as knowledge of AWS and modern web application technologies. Preferred qualifications include experience with application security, security certifications, and participation in bug bounties or competitions. The position is hybrid, requiring some in-office attendance, and Zendesk emphasizes a culture of diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Principal Product Manager for API Governance in Poland, aimed at enhancing their software's security and API functionality to improve customer experiences. The role involves creating a centralized API for both internal and external users, focusing on aspects like security, transparency, and user-friendliness. Successful candidates should have over eight years of product management experience, particularly in SaaS, along with excellent analytical and leadership skills. Key responsibilities include managing API documentation, defining standards, developing usage dashboards, and implementing policies that ensure scalability and security. Zendesk promotes a hybrid working model and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a quality assurance professional for a hybrid role based in Pune, requiring three days in the office and remote work flexibility. The role involves supporting engineering teams in developing, testing, and launching new products, as well as designing comprehensive test plans and executing both manual and automated tests. Candidates should have at least four years of experience with enterprise SaaS products, fluency in scripting languages such as JavaScript or Ruby, and familiarity with testing frameworks like Selenium and Jenkins. Strong communication skills and experience in a global work environment are also essential. Zendesk is committed to diversity and inclusion, and encourages applicants from all backgrounds to apply.

Zendesk is looking for a Senior Product Designer to join their AI agents team, focusing on enhancing their AI automation platform for improving customer experience. The role involves collaborating with cross-functional teams, particularly in Poland, Germany, and Portugal, to design user-friendly interactions and actionable analytics for conversational AI agents. Candidates should have over five years of experience in designing SaaS applications, with a strong portfolio showcasing previous work, especially in generative AI and data-driven experiences. The position offers a flexible work schedule, opportunities for collaboration and learning, and the chance to make a significant impact in the growing AI customer service space. Zendesk promotes diversity and inclusion and welcomes applicants from various backgrounds.

Zendesk is looking for a dedicated SMB Account Executive to drive growth in their B2B SaaS sales sector. The role involves acquiring new customers, managing existing relationships, and optimizing revenue through cross-selling products and services. Candidates should have at least two years of relevant sales experience, strong communication skills, and a proven record of exceeding sales targets. Zendesk promotes a supportive work culture, offering flexibility with a hybrid work model and prioritizing diversity and inclusion within their teams. The position requires the candidate to be based in Mexico City or Mexico State and to work partly in-office as determined by the hiring manager.

The job of a Business Consultant at Zendesk focuses on advising top customers on leveraging the company's AI-powered customer experience (CX) platform to enhance business outcomes. Responsibilities include engaging strategically with clients, driving sales and retention, leading tailored consulting engagements, and building senior-level relationships. The consultant will also collaborate across teams to address customer challenges and identify process improvement opportunities while managing multiple projects. Candidates should have at least ten years of consulting experience in customer service, expertise in AI technologies, strong client management skills, and the ability to communicate effectively with executives. The role offers a competitive salary range of $168,000 to $252,000, with opportunities for bonuses and incentives, and values diversity and inclusion in the workplace.

Zendesk, a leading tech company, is seeking a Senior Program Manager for its Product Development team to enhance customer and employee service solutions. The role involves collaborating with various teams to define and execute product roadmaps, manage cross-functional programs, and improve decision-making processes based on data-driven insights. Candidates should have experience in software program management, particularly within engineering, and familiarity with agile methodologies and project management tools. The position offers a competitive salary range of $141,000 to $211,000 and emphasizes an inclusive hybrid work environment. Zendesk is committed to diversity and aims to create a fulfilling workplace for all employees.

Zendesk is looking for an experienced CDP Administrator to join its Global Marketing Operations team, focusing on data management and personalization in marketing. The candidate will oversee the Customer Data Platform (CDP), ensuring data integrations, managing user access, and maintaining data hygiene while collaborating with technical teams. Key responsibilities include monitoring data flows, developing audience insights, and ensuring compliance with data privacy laws. Desired qualifications include a strong technical background in CDP management, SQL proficiency, and project management skills. The position offers a hybrid work model and a competitive salary range between $116,000 and $174,000, along with an inclusive work environment that values diversity.

Zendesk is seeking a skilled and self-motivated Senior Payroll Analyst to join their Payroll department and report to the Senior Payroll Manager. The role involves coordinating payroll cycles, ensuring compliance, auditing payroll data, and providing excellent customer service to employees regarding payroll queries. Candidates should have at least three years of payroll processing experience in the LATAM region, alongside a background in accounting or finance. Key requirements include advanced Excel skills, strong communication abilities, and proficiency in Portuguese and Spanish. Zendesk promotes a diverse and inclusive work environment, offering flexibility for remote work while emphasizing teamwork and collaboration.

Zendesk is a leading company in customer and employee experience software, focusing on building relationships through various communication channels. The company is looking for a Senior Product Manager to enhance its marketplace and developer platform, particularly by integrating AI-driven applications. This role involves driving marketplace growth, improving the developer experience, and fostering customer-centric innovations through a vibrant developer ecosystem. Candidates should have over six years of product management experience in B2B SaaS, with skills in growing marketplaces and engaging stakeholders effectively. Zendesk promotes a hybrid work environment, emphasizes diversity and inclusion, and is committed to providing reasonable accommodations for applicants with disabilities.

The job position involves working as part of the Foundation Secure team at Zendesk, focusing on cloud security engineering within Amazon Web Services (AWS). The role emphasizes proactive engineering to build secure cloud environments, develop self-service tools, and streamline identity management across various applications. Responsibilities include maintaining AWS security standards, developing zero-trust SSH infrastructure, and collaborating with security teams to address potential threats. Candidates are expected to have at least two years of experience with AWS services, programming, and container architectures, while preferences include familiarity with infrastructure-as-code tools and specific programming languages. The position offers a hybrid work model, competitive salary, and a commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Software Engineer to join its Engineering & Integration Shared Services team, focusing on improving productivity and efficiency using advanced tools and processes. The role involves developing software solutions, integrating data across SaaS systems, conducting testing and quality assurance, and actively participating in Agile Scrum practices. Candidates should have over five years of experience in backend or integration engineering, strong Java programming skills, and familiarity with cloud technologies like AWS. Preferred qualifications include expertise in SaaS integration, CI/CD implementation, and experience with AI and machine learning technologies. The position is hybrid, requiring collaboration in the office part of the week, and Zendesk emphasizes a commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a dedicated DevOps engineer to enhance its Voice products team, focusing on functionality and integrations. The role involves building and monitoring scalable infrastructure on AWS, collaborating on product development, improving CI/CD pipelines, and driving security and compliance initiatives. Candidates should have over five years of DevOps experience, particularly with AWS, and possess strong problem-solving and communication skills, along with hands-on experience in CI/CD and infrastructure-as-code practices. The company promotes a hybrid working model, allowing flexible remote work while encouraging in-office collaboration. Zendesk is committed to diversity and inclusion in the workplace and offers reasonable accommodations for applicants with disabilities.

Zendesk has acquired Ultimate, enhancing their capabilities to create advanced AI agents in customer experience (CX), specifically through their innovative AI Agent Essential system that offers dynamic and personalized interactions. They are seeking a Software Engineer to contribute to the AI Agent product, where the role includes developing backend services, automating deployment pipelines, and ensuring service reliability. Candidates should possess a related degree, at least four years of relevant experience with programming languages and web application observability tools, and a solid foundation in software design. Preferred qualifications include experience with cloud services and high availability systems. Zendesk emphasizes a hybrid work model and fosters diversity, equity, and inclusion within the workplace.

Zendesk is looking for a Senior Executive Assistant to support the Chief Marketing Officer (CMO) and two additional senior executives, ensuring seamless operations and team cohesion. The role involves providing comprehensive executive support, including calendar and travel management, facilitating team meetings and events, and maintaining confidentiality and professionalism. Candidates must have over 7 years of experience in fast-paced environments, particularly in tech or SaaS, and must demonstrate strong organizational skills, strategic prioritization ability, and emotional intelligence. Additionally, the position demands the ability to mentor other Executive Assistants and manage special projects while being tech-savvy, especially with Google Workspace. Zendesk promotes a hybrid working model and values diversity and inclusion in the workplace, offering competitive compensation and benefits.

Zendesk is seeking a passionate, data-driven Sales Manager to lead its expanding Digital Sales team in Brazil, focusing on digital-native customers. The role involves mentoring a team of Digital Sales Specialists to exceed ambitious sales targets through innovative strategies, coaching, and data-driven decision-making. Candidates should have a strong background in SaaS sales, particularly in high-volume environments, with experience in leveraging data analytics for strategic planning. Zendesk emphasizes a people-focused culture that promotes work-life balance, diversity, and community engagement, offering a hybrid work environment. The company values innovation and leadership, encouraging candidates who are ready to redefine customer success to apply.

The Solutions Consultant at Zendesk plays a crucial role in managing the technical, solution, and competitive elements of the sales process. This position requires a blend of sales acumen and technical expertise to effectively communicate the software's advantages to senior executives and prospects. Ideal candidates should have over three years of presales experience, knowledge of web technologies, and familiarity with AI tools, among other qualifications. Zendesk promotes a supportive workplace culture with flexible work arrangements, a commitment to community engagement, and a focus on diversity and inclusion. They are an equal opportunity employer and provide accommodations for applicants with disabilities during the hiring process.

The job description outlines the role of Zendesk AI Service Consultants, who are crucial in the onboarding phase, ensuring that the customer's experience aligns with expectations set during the sales process. These consultants work within the Professional Services function, helping customers implement Zendesk products by clarifying objectives, defining project scopes, and guiding clients through the onboarding journey. Key responsibilities include product expertise, leading customer implementations, providing recommendations for AI solutions, and developing best practices for conversational design. The desired qualifications for candidates include experience in customer experience automation, understanding of CRM systems, strong project management skills, and excellent communication abilities. The position operates in a hybrid work environment, with flexibility in the office schedule, and the salary range for this role in Poland is set between zł159,000.00 and zł239,000.00.

Zendesk is seeking an Accounting Revenue Lead who thrives on complexity and financial accuracy, passionate about detailing transaction connections and processes. The role involves managing monthly accounts receivable reserve calculations, ensuring compliance with accounting standards, and conducting financial analysis. Ideal candidates will have strong attention to detail, problem-solving skills, and the ability to create insightful reports while functioning well in a dynamic environment. Preferred qualifications include a CPA or similar certification, a bachelor’s degree in Accounting or Finance, and 5 to 7 years of relevant experience, ideally with NetSuite accounting software. Zendesk promotes a flexible hybrid working environment in Mexico City and is committed to diversity and inclusion, ensuring a supportive workplace for all employees.

Zendesk is seeking a candidate for a position that focuses on enhancing customer and employee service experiences through their Resolution Platform. The role involves conducting in-depth research on competitor strategies and providing competitive intelligence to support various teams, including sales and marketing, while also engaging with customers directly. Applicants should have 5-7 years of experience in competitive intelligence or a related field, with strong analytical skills and the ability to present insights effectively. Preferred qualifications include experience in the customer service sector and proficiency in data analysis tools like Tableau. The position is hybrid, requiring some in-office presence, and offers a competitive salary range along with an emphasis on diversity and inclusion in the workplace.

The Solutions Consultant at Zendesk is responsible for promoting and integrating the technical aspects of the Zendesk platform during the sales process, while also demonstrating its business value to clients. Candidates should possess 5-8 years of relevant experience, including at least 3 years in software pre-sales, along with strong communication and problem-solving skills. The position requires bilingual proficiency in Spanish and English, and candidates should be adaptable to dynamic work environments. Desired skills include prior consulting experience with enterprise software solutions and knowledge of various related technologies. Zendesk emphasizes a supportive and inclusive workplace culture, offering flexible working hours and a commitment to diversity and community engagement.

Zendesk is seeking a Senior Software Engineer to enhance their real-time data ingestion platform, specifically managing the flow of data from Kafka to Snowflake using Snowpipe Streaming. The role emphasizes data quality, pipeline reliability, and observability, requiring collaboration with various teams to shape data processes and architecture. Candidates should have a solid programming background, preferably in Java, and experience with distributed data systems, Data Quality tooling, and containerization technologies like Docker and Kubernetes. Additional desirable skills include familiarity with cloud-native data platforms and involvement in ML/AI data workflows. Zendesk promotes a hybrid working model and encourages a diverse and inclusive workplace, with specific hiring requirements for applicants located in Karnataka or Maharashtra.

Zendesk is a leading customer experience solutions provider, emphasizing the importance of strategic partnerships for business growth, particularly in the customer service and contact center industries. The position advertised focuses on developing and executing the AWS go-to-market strategy within a specific country, promoting Zendesk's offerings, including the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS and Zendesk leadership, co-selling strategies, driving marketing efforts, and managing event sponsorships to enhance visibility and sales. Ideal candidates should have extensive experience managing AWS partnerships, direct engagement with AWS sales and marketing leaders, and a proven track record of driving business growth through AWS collaborations. Zendesk promotes a fulfilling work environment, is committed to diversity and inclusion, and offers accommodations for applicants with disabilities.

Zendesk is looking for a high-performing Commercial Account Executive to join their Japanese team, playing a crucial role in leading sales for key customers. This position involves hunting for new business opportunities while managing existing accounts, maintaining strong relationships, and developing strategic plans with the broader Zendesk team. Applicants should have over three years of enterprise software sales experience, particularly in the SaaS and customer experience sectors, along with a successful track record in the Japanese market. The role requires strong communication skills and the ability to engage with senior executives, as well as willingness to travel and adapt to a hybrid work environment. Zendesk is committed to diversity and inclusion, encouraging a collaborative and flexible workplace for their employees.

Zendesk is seeking a Senior Software Engineer to contribute to the development of the Zendesk Data Platform (ZDP), which is critical to their business operations. The role involves designing and maintaining scalable systems for data services, including reporting and analytics, while ensuring high-quality output through collaboration and established methodologies. Candidates should have a strong background in software development and data engineering, with experience in languages like Java, Python, or GoLang, as well as familiarity with data modeling tools such as DBT and database systems like Snowflake. The hybrid work model allows for a mix of in-office and remote work, fostering teamwork and collaboration. Zendesk values diversity and inclusion and offers equal opportunity employment, accommodating applicants and employees with disabilities.

Zendesk is seeking a Senior Software Engineer (DevOps) based in Bangalore, India, to enhance the alignment between applications development and IT operations through automation, process optimization, and efficient deployments. The role focuses on designing, implementing, and maintaining tools for continuous integration and deployment, ensuring the reliability and security of cloud infrastructure, primarily using AWS. Key responsibilities include managing infrastructure with Terraform and ArgoCD, developing CI/CD pipelines, collaborating with various teams, monitoring system performance, and maintaining security best practices. The ideal candidate should have around 6 to 8 years of experience in DevOps, especially with AWS, Kubernetes, and scripting, along with strong communication and troubleshooting skills. Zendesk offers a hybrid work model, encourages ongoing learning in technology, and advocates for diversity and inclusion in the workplace.

Zendesk is seeking a leader for its Employee Relations (ER) team in Singapore during a pivotal moment for the department, which is transitioning from a reactive to a proactive model. The role involves managing regional ER strategies, addressing employee concerns, and supporting organizational changes in collaboration with HR and legal teams. Key responsibilities include leading the local ER team, advising on employee relations issues, and implementing strategies that align with business goals. Candidates are expected to have extensive experience in labor law across APJ, exceptional interpersonal skills, and a proactive, solutions-oriented approach. The position also promotes a hybrid working model that combines in-office participation with remote flexibility, fostering a culture of diversity and inclusion.

Zendesk's Product Security team is seeking a Senior Software Engineer to enhance and automate their security tooling, focusing on protecting customers and products throughout the software development lifecycle. The role involves integrating security tools into CI/CD pipelines, evaluating security measures, and supporting engineers in understanding their security posture. Candidates should have experience in backend or full-stack development, proficiency in at least one server-side language (preferably Ruby), and a collaborative approach to teamwork. Additional experience in application security, AWS deployments, or CI/CD environments is advantageous. Zendesk promotes a hybrid work environment and values diversity and inclusion, aiming to create a fulfilling employee experience.

Zendesk is seeking an Engineering Manager for its Contact Center product development team, who will oversee and develop teams of engineers. The role involves guiding engineers to create innovative software, providing feedback and support for professional growth, and fostering an inclusive work environment. Key responsibilities include identifying and resolving issues, collaborating with product partners on priorities, and contributing to technical discussions for future goals. Candidates should have several years of management experience, a strong understanding of software development and agile practices, and the ability to handle challenges with mindfulness. The position offers a hybrid work model, an annual salary range of zł297,000 to zł445,000, and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a dedicated software engineer to enhance its Voice product offerings, focusing on delivering high-quality software that meets customer needs. The role involves collaboration with team members, participation in all development stages, and a commitment to clean coding practices, as well as troubleshooting and support efforts. Candidates should have familiarity with JavaScript (React) and either Ruby/Rails or Golang, along with good communication skills and a spirit of collaboration. The tech stack primarily includes Ruby/Rails for the backend, React JS for the frontend, and utilizes tools such as MySQL, Redis, and AWS for infrastructure. Zendesk emphasizes a hybrid work environment, promoting in-person collaboration while providing flexibility for remote work, and is committed to diversity and inclusion in their hiring practices.

Zendesk is seeking a software engineer for its Contact Center team to enhance the functionality of its Voice products, which require robustness and scalability. The role involves providing technical vision and mentorship, designing scalable solutions, guiding engineering best practices, and collaborating across teams. The candidate should have substantial experience in distributed systems, expertise in Ruby/Rails or Golang, and strong leadership and communication skills. The tech stack includes Ruby/Rails for the backend and React for the frontend, with AWS as the primary infrastructure. Zendesk promotes a hybrid work environment and is committed to fostering diversity, equity, and inclusion in its workplace.

Zendesk is seeking a DevOps engineer for its Contact Center team, particularly focusing on enhancing Voice products, which require robust and scalable real-time application management. The role emphasizes collaboration, agile processes, and high-quality software delivery, with responsibilities including building scalable infrastructure on AWS, improving CI/CD pipelines, and contributing to security initiatives. Candidates should have 2-4 years of DevOps experience, proficiency in AWS, and familiarity with Ruby or Go, alongside strong problem-solving and communication skills. The position offers a hybrid work model, allowing for both in-office collaboration and remote flexibility. Zendesk promotes a diverse and inclusive workplace and offers competitive salaries and benefits, commensurate with experience.

The Agentic Tribe is pioneering advancements in conversational AI with its Gen3 AI Agent system, which offers a dynamic and goal-oriented approach to chatbot interactions. The company is looking for an experienced AI Agent Engineer to design, develop, and deploy intelligent agents that utilize Large Language Models (LLMs), enhancing operational efficiency. Responsibilities include creating scalable AI agents, integrating systems with external tools, and optimizing AI performance while collaborating with cross-functional teams. Core competencies for the role involve LLM-oriented system design, tool integration, and implementing safety measures for AI systems. Zendesk, the parent company, is focused on enhancing customer relationships through its software, promoting diversity and inclusion in the workplace while offering a flexible, hybrid work environment.

Zendesk is seeking a Senior Software Engineer for its Insights and Analytics team, based in Copenhagen, Denmark, with a focus on creating scalable systems for processing high-volume event streams and delivering insightful reporting. The team works to enhance data visibility through actionable analytics, supporting internal stakeholders and customer service automation, particularly with Zendesk AI Agents. Responsibilities for this role include publishing code, designing frontend components for actionable insights, managing data transformations, and improving data integrations for efficient reporting. Candidates should have over four years of experience in backend or full-stack development, alongside proficiency in event stream processing, analytics, and AI implementations. Zendesk promotes a collaborative and inclusive work environment, encouraging diverse perspectives and team-oriented problem-solving among its employees.

Zendesk is looking for a Senior Staff Data Engineer to join its Data Platform team, which focuses on building a globally distributed system using cloud technologies like AWS and Snowflake to enhance customer interaction insights for over 170,000 businesses. The role involves developing foundation data services, including reporting and analytics, and requires collaboration with team members to deliver high-quality software on time. Candidates should have more than 8 years of experience in software development or data engineering, including experience with Snowflake, Java, Python, and scalable data platforms. Familiarity with cloud technologies, data modeling, and tools such as Kafka, Spark, and Airflow is also preferred. Zendesk promotes a hybrid work model, allowing flexible remote work along with required in-office attendance, and is committed to fostering a diverse and inclusive workplace.

Zendesk is hiring a Staff Data Engineer for its Data Platform team, responsible for building advanced cloud-based data systems using Amazon Web Services and Snowflake. The role involves developing key components of the foundation data services platform, focusing on next-generation reporting and analytics. Candidates need at least four years of data engineering experience, proficiency in programming languages like Java and Python, and familiarity with cloud technologies. Responsibilities include writing and testing code, improving data pipelines, mentoring team members, and solving complex problems. The position offers a salary range of zł278,000 to zł418,000 and a hybrid work environment, allowing flexibility for remote work while encouraging in-office collaboration.

Zendesk is seeking an experienced Enterprise Account Executive to enhance their B2B sales efforts in the SaaS sector and grow their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and developing strategies to drive revenue growth. Candidates should have a strong sales background, particularly in managing complex sales cycles and interacting with C-level executives in large organizations. The position requires demonstrated success in achieving sales targets, exceptional negotiation skills, and familiarity with sales tools. Zendesk offers a collaborative and inclusive work environment with flexible working arrangements, emphasizing diversity and community engagement.

Zendesk is seeking a Senior Campaign Marketing Specialist for their award-winning marketing team, focusing on executing integrated marketing campaigns across the EMEA region. The role requires collaboration with various teams to manage and adapt multi-channel campaigns, track performance, and provide insights through reporting. Applicants should have a BA/BS degree and over four years of marketing experience, preferably in fast-paced or SaaS environments, along with strong project management and analytical skills. This is a hybrid position based in Lisbon, requiring office attendance once a week, while also providing flexibility for remote work. Zendesk emphasizes inclusivity and is dedicated to diversity, equity, and accommodation for all employees and applicants.

Zendesk is seeking an experienced Manager for its Asset Management & IT Infrastructure team, combining strategic oversight with hands-on execution across various IT functions. The role involves managing people and technologies, focusing on endpoint management, network infrastructure, and audiovisual technology for global office expansions. Emphasizing a collaborative work environment, the position aims to align technical operations with business objectives while fostering a positive team culture. Key responsibilities include leading a team, implementing IT solutions, maintaining a roadmap for services, and monitoring performance metrics. The position offers a competitive salary range of $123,000 to $185,000, supports hybrid work flexibility, and promotes a diverse and inclusive workplace.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to enhance its application landscape as it grows. This role involves collaborating with business and IT teams to identify areas for improvement, establish strategic roadmaps, and create standards for problem-solving and technology evaluation. Key responsibilities include leading the Enterprise Architecture Review Board, overseeing software requests, and developing dashboards to track application metrics. Candidates should have a background in technology deployment and enterprise architecture, with preferred skills in communicating technical concepts and producing architecture artifacts. Zendesk emphasizes a culture of work-life balance, diversity, and inclusion, and the position is specifically located in Mexico City or the State of Mexico.

Zendesk is seeking a dedicated SMB Account Executive to enhance its mission of providing exceptional service through innovative SaaS products. The role focuses on B2B sales, involving the acquisition of new customers and the nurturing of existing relationships to drive revenue growth. Key responsibilities include managing sales cycles, utilizing data insights for customer interactions, and collaborating with internal teams to optimize sales strategies. Candidates should have at least two years of relevant sales experience, strong communication skills, and a BA/BS degree, with Hebrew fluency considered a bonus. Zendesk promotes a diverse and inclusive work environment, offering flexible hybrid work options to its employees.

The job role of Systems and Technology Administrator involves overseeing systems related to access control, CCTV, and pertinent intelligence technologies and requires collaboration with various internal stakeholders. Key responsibilities include troubleshooting access control issues, maintaining records, assisting in security equipment layout during new constructions, and working with IT to resolve system-related problems. Candidates should have 2-4 years of experience in physical security access control systems, a basic understanding of networking, and strong analytical skills. Preferred qualifications include experience with S2 NetBox and NetVR and networking certifications. The position offers a hybrid work environment, requiring some in-office presence, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a proactive HRIS Analyst with experience in Workday Recruiting to enhance their recruiting systems and processes. The role involves acting as a functional expert, providing end-user support, managing multiple projects, and evaluating system improvements. Candidates should have 3-4 years of Workday configuration experience with at least 2 years specifically in Workday Recruiting, alongside strong communication and time management skills. Experience with additional Workday modules, particularly Talent & Performance, advanced reporting skills, and a solid understanding of talent acquisition workflows are preferred. The position requires candidates to be based in Maharashtra or willing to relocate to Pune, and Zendesk promotes a diverse and inclusive workplace.

Zendesk is seeking an integration expert to join their Employee Experience Applications team, focusing on Workday integrations and improving HR application processes. The role requires designing and building integrations across various Workday modules and collaborating with the People Ops and Payroll organization to enhance employee experiences. The ideal candidate should have over six years of experience with Workday HCM and integration and possess strong communication skills to translate technical concepts for business partners. Additional qualifications include experience with APIs, XML, and system interdependencies, along with an analytical approach to problem-solving. This hybrid position requires attendance at the local office part of the week, and Zendesk is committed to fostering diversity and inclusion in its hiring practices.

Zendesk is looking for a strategic Director of HR Business Partnering to join their AI-first SaaS company, reporting directly to the VP of HR Business Partnering for GTM and Sales. The role involves designing global HR strategies, fostering a high-performance culture, and improving organizational effectiveness across international markets. Candidates should have extensive HR business partnering experience, especially with executive sales teams, and a strong background in navigating global HR practices. Key responsibilities include leading HR strategies, serving as a partner to executive leadership, overseeing workforce planning, and enhancing employee experience. The position offers a competitive salary range of $171,000 to $257,000 and supports a hybrid work model, promoting an inclusive workplace and commitment to diversity.