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Zendesk is seeking a (Senior) Product Manager for Agent Configuration & Personalization, focusing on developing features that allow businesses to customize AI agents according to their needs. The role involves creating user-friendly frameworks and tools for managing AI agents' tone, empathy, and behavior while collaborating with cross-functional teams to ensure secure and scalable solutions. Ideal candidates should have several years of product management experience in AI or B2B SaaS, along with a strong understanding of LLM technologies and a user-centric approach to design. Responsibilities include defining product strategies, enabling customer customization through intuitive tools, and measuring the success of agent adoption and customer satisfaction. The interview process consists of multiple stages, including initial calls, interviews with the hiring manager, and a case study workshop.

The Agentic Tribe is innovating in conversational AI with Gen3, an advanced AI agent system that offers dynamic, goal-oriented interactions and excels in handling complex tasks. They are looking for an AI Agent Engineer who will design and deploy intelligent agents using Large Language Models (LLMs) while collaborating with cross-functional teams to optimize user experiences. Responsibilities include developing scalable AI agents, integrating solutions with existing systems, evaluating foundation models, and improving agent performance evaluation frameworks. Key technical skills required include Python expertise, tool integration, retrieval-augmented generation, and performance optimization practices. The hiring process consists of an initial call, technical interviews, a take-home challenge, and a final interview with senior leadership, while Zendesk promotes diversity, inclusion, and reasonable accommodations for applicants.

Zendesk is seeking a Group Product Manager (GPM) for their Agent Config & Personalization and Integrations tribes, focusing on AI-driven customer experience enhancements. The GPM will oversee product strategy, lead a team of product managers, and ensure the development of customizable and secure AI agents that deliver personalized customer service. This role emphasizes strong product discovery practices, collaboration with cross-functional teams, and regular engagement with customers to refine and adapt offerings. Key responsibilities include championing agentic AI, creating frameworks for bot personality management, and partnering with engineering and design teams for scalable solutions. Candidates should have significant experience in product management, particularly in AI and B2B environments, and possess strong technical knowledge and stakeholder engagement skills.

The Agentic Tribe is at the forefront of advancing chatbot technology through its Gen3 AI Agent system, which enhances conversational AI capabilities with real-time adaptability and personalized interactions. The role of Engineering Manager for the Voice Agent Team involves leading a skilled team in developing and scaling voice agents, ensuring their technology is both efficient and capable of handling complex tasks. Managers in this position will be responsible for fostering a culture of innovation, enhancing team skills, and ensuring clear communication across various stakeholders. Candidates must possess strong mentoring skills, a solid technical background, and experience managing engineering teams through transitional phases. Zendesk, the company behind this initiative, is dedicated to improving customer relationships and actively promotes diversity and inclusivity within its workforce.

Zendesk is seeking a Senior Engineering Manager to lead a Product Engineering team focused on Agentic AI, where the role involves managing cross-functional teams and enhancing the customization capabilities of AI Agents for customers. The manager will oversee a diverse group of engineers and promote a culture of innovation, collaboration, and continuous improvement while also driving product quality and delivery accountability. Ideal candidates should possess strong technical expertise, experience in managing engineering teams, and a commitment to supporting professional development and diversity within the workplace. Zendesk prides itself on fostering an inclusive environment, with a hybrid work model that balances in-person collaboration with remote flexibility. The company emphasizes its dedication to diversity and equal opportunity in hiring practices, encouraging applications from individuals with various backgrounds and abilities.

Zendesk is seeking a proactive and organized Executive Assistant to support senior leaders, focusing on enhancing operational efficiency and daily operations. Responsibilities include managing complex calendars, coordinating travel, and handling sensitive information with discretion. The ideal candidate should be detail-oriented, resourceful, and possess strong organizational skills while demonstrating a can-do attitude. The position requires 2–4 years of administrative experience, proficiency in Google Workspace, and flexibility to work with leaders across different U.S. time zones. Additionally, the role is hybrid, allowing for both in-office and remote work, and Zendesk emphasizes its commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Global Security & Safety Intelligence & Response Coordinator for its Pune office, responsible for gathering intelligence, monitoring threats, and responding to incidents to protect employees and assets. This entry-level role is an opportunity for individuals interested in a career in security within a collaborative team across the Asia Pacific region. The ideal candidate should possess strong interpersonal, communication, and problem-solving skills, along with a proactive mindset and a commitment to learning and development. Preferred qualifications include experience in security operations, intelligence analysis, and familiarity with security systems, along with a relevant bachelor's degree. Applicants must be based in Maharashtra or willing to relocate and work in Pune, and Zendesk emphasizes an inclusive work environment.

Zendesk is seeking a Global Security & Safety (GSS) Analyst for their Melbourne office, a junior-level position focused on ensuring the safety of employees and assets across the Asia-Pacific region. The role involves monitoring physical threats, responding to incidents, and producing intelligence reports based on open-source information. Candidates should possess strong interpersonal and communication skills, a customer-centric mindset, and a keen interest in learning about corporate security. Basic qualifications include 1-2 years of relevant experience and proficiency in analytical report writing, while preferred qualifications comprise military or law enforcement experience and knowledge of physical security systems. Zendesk promotes a hybrid work model, emphasizing collaboration in the office while allowing remote work flexibility, and is committed to diversity and inclusion in the workplace.

The job opening is for a Global Security & Safety (GSS) Intelligence & Response Analyst at Zendesk, located in Lisbon, with a combination of in-office and hybrid work opportunities. The key responsibilities include gathering intelligence, monitoring security alarms, and responding to incidents to ensure the safety of personnel and assets. Candidates are expected to collaborate with various stakeholders to produce threat assessments, write incident reports, and participate in an on-call rotation for urgent security matters. Ideal applicants should possess strong interpersonal and communication skills, analytical experience in a related field, and a commitment to continuous improvement. Zendesk promotes a diverse and inclusive work environment and encourages applications from candidates of various backgrounds.

The job title is Global Security & Safety (GSS) Intelligence & Response Coordinator for the EMEA region, located in Dublin or London, with a combination of in-office and hybrid work opportunities. The position involves supporting Zendesk's Global Security & Safety team through responsibilities such as threat reporting, alarm monitoring, and life safety incident responses. The role requires a proactive mindset, strong interpersonal and communication skills, and a commitment to continuous improvement. Applicants should have a customer-service approach, fluency in English, and experience in problem-solving and collaboration, with preferred qualifications including roles in intelligence analysis or security environments. Zendesk emphasizes its inclusive workplace and offers reasonable accommodations for applicants with disabilities.

The Technical Lead will be responsible for the architecture, development, and implementation of Zuora Billing and Revenue solutions integrated with Salesforce CPQ and other financial systems. Key responsibilities include leading cross-functional teams, driving end-to-end automation of subscription management, and architecting integrations between various platforms. Qualifications for the role require a Bachelor’s degree and 5+ years of relevant experience, particularly with Zuora and Salesforce CPQ, along with strong technical skills in APIs and integration platforms. The position is hybrid, allowing for a mix of in-office and remote work, with specific attendance guidelines determined by the hiring manager. Zendesk emphasizes a commitment to diversity, equity, and inclusion in the workplace, welcoming applicants regardless of their background or personal characteristics.

Zendesk, a leading Customer Experience and Support Platform, is seeking motivated individuals for a software sales role focused on hunting for new opportunities. The position involves engaging with potential clients, collaborating with internal teams, and generating a sales pipeline across various account sizes. Ideal candidates should possess a minimum of two years of experience in business development or sales, excellent communication skills, and familiarity with tools like Salesforce and Zoominfo. The compensation for this role ranges from $33.65 to $50.00 per hour, combining base and commission, with eligibility for bonuses and benefits. Zendesk emphasizes a hybrid work model that allows for both onsite collaboration and remote work, promoting diversity and providing equal employment opportunities.

The Customer Success Manager role at Zendesk involves engaging with a diverse range of customers, providing personalized support and facilitating group events to ensure customer satisfaction and long-term success. Responsibilities include collaborating with various teams, utilizing data to inform strategies, and delivering product demonstrations and consultations. Ideal candidates should have over three years of experience in Customer Success, strong communication skills in both English and Spanish, and the ability to adapt to evolving challenges. The position requires a physical presence in Mexico City for part of the week, emphasizing a hybrid work model that balances onsite collaboration with remote work. Zendesk values diversity and inclusion in the workplace and encourages applicants from various backgrounds to apply.

Zendesk is looking for a Revenue Operations Analyst to join its Revenue Operations team, focusing on supporting sales in commerce to cash processes. The role requires a proactive self-starter who can effectively manage time and adapt to a fast-paced environment, ensuring compliance with corporate strategies and business goals. Key responsibilities include advising sales on deal structures, maintaining billing accuracy, and ensuring SOX compliance while fostering communication across various internal teams. Candidates should have a Bachelor's in Business or Finance and at least two years of experience in sales support, along with strong analytical and communication skills. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid work model.

The Systems and Technology Administrator role at Zendesk involves managing technology for access control, CCTV, and related systems, while supporting various internal stakeholders and reports to the Systems and Technology Lead. Responsibilities include troubleshooting system issues, maintaining records, assisting with security equipment layout for new projects, and collaborating with Workplace Experience and IT teams. Candidates should possess 2-4 years of experience in physical security systems, basic networking knowledge, and strong communication skills, with preferred qualifications including certifications in specific systems and prior technician experience. The position is hybrid, requiring some in-office attendance while allowing flexibility for remote work. Zendesk emphasizes a commitment to diversity, equity, and inclusion in its hiring practices.

Zendesk seeks a Compliance Manager/Program Manager to oversee the development and maintenance of its compliance program in India, ensuring adherence to local regulations and global standards. This role, based in Pune, involves serving as the primary compliance representative, coordinating across various departments, and fostering a culture of integrity within the organization. Key responsibilities include leading compliance initiatives, facilitating investigations, and monitoring local compliance risks while actively engaging with Indian regulators. Candidates should have a relevant degree, significant experience in compliance or regulatory affairs, strong analytical skills, and the ability to manage multiple projects. Zendesk promotes a hybrid working model, emphasizing collaboration and flexibility, while also prioritizing diversity and inclusion in its hiring processes.

Zendesk is hiring a Software Engineer to join the Chat Platform team, which focuses on enhancing customer experiences for major clients while fostering innovation. The team operates with autonomy, leveraging collaboration among designers, engineers, and product managers. Candidates should be hands-on technologists with expertise in web programming languages, familiarity with Kubernetes, and a background in enterprise software development. Daily responsibilities include working on the chat platform's backend, ensuring its scalability and security, and contributing to best practices within Zendesk. The company promotes a positive work culture, offers flexible working arrangements and various perks, and emphasizes diversity and inclusion in the workplace.

Zendesk is looking for a seasoned Software Engineer to join its Apps & Extensibility team, requiring relocation to Pune and a hybrid work model of three days in the office. Candidates should have at least three years of software development experience, particularly with Ruby on Rails and React, along with strong skills in JavaScript, TypeScript, and cloud technology. The role involves producing high-quality reusable code, contributing to solution designs, and collaborating with various teams throughout the software lifecycle. Zendesk emphasizes a fulfilling and inclusive culture, offering a flexible work environment to foster connection and collaboration. The company is committed to diversity and equal opportunity, ensuring hiring practices are inclusive of all backgrounds and abilities.

Zendesk is looking for a skilled software engineer to enhance customer experiences through their innovative products, which support over 170,000 global brands. The position is hybrid, requiring three days of in-office work in Pune, India, and emphasizes collaboration within a diverse, high-performing team. Candidates should have at least six years of commercial software experience, with strong knowledge of frontend development using JavaScript and React, as well as backend skills in Typescript, NodeJS, Java, or Golang. The role involves designing and implementing customer-facing software, ensuring quality delivery, and mentoring others in the team. Individuals will have an opportunity to contribute to the establishment of Zendesk's new Product Development Center of Excellence, shaping its culture and success.

Zendesk is seeking a Senior Data & Analytics Analyst to join its Analytics Prototyping (ZAP) team, focusing on AI analytics and measuring the value of AI agents for customers. The role involves working closely with stakeholders to develop metrics, analyze data trends, and quantify the impact of AI on customer experiences. Candidates should possess strong SQL skills, experience in data analysis, and the ability to communicate complex findings to diverse audiences. Preferred qualifications include familiarity with AI or machine learning, experience in customer support data environments, and proficiency in data visualization tools. The company promotes a hybrid work environment and is committed to diversity, equity, and inclusion in its hiring practices.

The job role involves improving business pipeline for targeted accounts through collaboration with regional teams while employing an account-based marketing (ABM) strategy. Responsibilities include executing industry programs, creating specific marketing content, and ensuring effective messaging across product marketing and sales teams. The candidate will also collaborate with regional marketing to refine go-to-market strategies and utilize data-driven methods to measure and enhance the marketing performance. Qualifications require a minimum of four years in B2B SaaS marketing, strong communication skills, and experience in cross-team collaboration and establishing feedback loops for continuous improvement. The role offers a hybrid work model, competitive salary, and promotes diversity and inclusion within the workplace.

Zendesk is seeking a Principal, Business Transformation to join their Strategy & Transformation Team, focusing on executing corporate strategy through high-priority, cross-functional initiatives. This role involves collaborating with senior leaders and external stakeholders to align program goals, ensuring effective communication and execution of strategic initiatives. The responsibilities include managing complex programs, driving key activities, providing data-driven guidance, and leading change management strategies to facilitate organizational adjustments. Candidates should have extensive experience in relevant fields, demonstrated success in managing large-scale projects, and strong communication abilities. The position requires working from the Mexico City office at least one day a week, with a hybrid work model available.

Zendesk is a leading Customer Experience and Support Platform that is rapidly expanding its suite of products. The company is seeking motivated individuals who are eager to pursue a career in software sales, even without previous experience, to fill a hunting sales role focused on engaging prospective organizations. Key responsibilities include understanding client challenges, generating a sales pipeline, and partnering with internal teams to identify target prospects. Ideal candidates should have at least two years of sales experience, excellent communication skills, and a competitive mindset. Zendesk promotes a high-performance culture that values diversity and offers a hybrid work environment for effective collaboration and flexibility.

Zendesk is seeking a Business Development Representative to join their Sales Development team in EMEA, which is crucial for driving new business and growth. This position offers exceptional training opportunities and is ideal for individuals looking to enhance their sales skills in a dynamic environment. Candidates should have at least six months of sales experience, a customer-centric attitude, and strong communication skills, with a preference for those familiar with SaaS sales. Zendesk promotes a hybrid working model, allowing employees to balance in-office and remote work while fostering a supportive and inclusive workplace culture. The company is committed to diversity and equal opportunity, welcoming applicants from various backgrounds and providing accommodations for those with disabilities.

Zendesk is looking for a Senior Data Analyst focused on growth analytics to analyze customer behavior data and provide insights to enhance customer acquisition. The ideal candidate is a collaborative team player with over five years of experience in data analytics or a related field, who can effectively communicate findings to senior stakeholders. Key responsibilities include collaborating with cross-functional teams, improving customer signup and buying experiences, designing insightful dashboards, and conducting rigorous data analysis. Required skills include proficiency in SQL, familiarity with BI tools, and experience in A/B testing and statistical analysis. The position is based in Mexico City or the State of Mexico and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Web Marketing Manager responsible for enhancing their global web presence and driving digital marketing initiatives to support business growth. The role requires collaborating with various teams across marketing, technology, and design to create high-impact web experiences that engage customers and maintain brand consistency. Key responsibilities include managing the website's marketing strategy, optimizing content, and improving conversion rates, while using data to inform decisions. Ideal candidates should have 5-7 years of experience in web marketing within a B2B technology context, strong collaboration skills, and familiarity with analytics tools and content management systems. The position offers a competitive salary in the range of $140,000 to $210,000, with benefits and a flexible hybrid work environment.

The job description details the role of a Managed Services Consultant at Zendesk, which involves supporting enterprise customers by optimizing their use of Zendesk products and enhancing their customer service experience. Key responsibilities include managing a portfolio of customers, maintaining product expertise, providing proactive assistance, and collaborating on customer service policies. The ideal candidate should have a Bachelor's degree, over five years of consulting or customer success experience, and strong communication and interpersonal skills. Zendesk promotes a hybrid work environment that encourages in-person collaboration while providing flexibility for remote work. The company is committed to fostering diversity and inclusion in the workplace and offers competitive salaries and benefits for its employees.

The role is for a Technical Architect within Zendesk's Managed Services team, which supports customers in optimizing their use of Zendesk products. Responsibilities include understanding customer requirements, collaborating with subject matter experts, and designing technical solutions for customer workflows. Applicants should have a Bachelor’s degree or equivalent experience, as well as 1-2+ years in consulting or programming, with skills in languages such as Ruby and Python. Strong analytical and communication skills are essential, along with experience with RESTful APIs and SaaS applications. The position is based in Mexico City or Mexico State, offering a hybrid work environment that encourages both in-office collaboration and remote flexibility.

Zendesk is a leading company in customer experience solutions, primarily focused on optimizing customer support platforms like Zendesk, Amazon Connect, and AWS. They are looking for a Senior Platform Architect with extensive experience in contact center technologies to design and implement scalable customer service solutions while ensuring seamless integration across various platforms. The role involves technical leadership, innovation adoption, security compliance, engagement with partners, and pre-sales support, alongside mentoring other specialists. Key qualifications include a degree in a related field, a minimum of 10 years of experience in solution architecture, and strong technical expertise in relevant technologies. Additionally, Zendesk offers a hybrid work environment, promoting a culture of diversity, inclusion, and employee well-being.

Zendesk is seeking a Talent Acquisition Partner to manage recruitment across various functions in Portugal and the EMEA region. The role includes overseeing the entire recruitment lifecycle, where the partner will collaborate with hiring managers and contribute to a diverse and inclusive hiring culture. Ideal candidates should have over three years of experience in full-cycle recruiting, strong sourcing skills, and the ability to influence stakeholders. The position offers professional development opportunities, a flexible working environment, and a supportive team culture. Additionally, Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Staff ML Engineer to enhance customer experience through machine learning and AI solutions. The role involves architecting, designing, and delivering ML-powered systems and features while collaborating with ML scientists and product teams to optimize processes. Key responsibilities include leading large-scale initiatives, developing MLOps practices, mentoring junior engineers, and driving technical excellence across projects. Successful candidates should have a strong background in Python development, scalable data processing, and hands-on experience with MLOps practices. The position offers a hybrid work environment, allowing flexibility while fostering collaboration within the team.

Zendesk is seeking a RevOps Deal Support Sr. Specialist to join their team, contributing to the company's commercial success by driving deal velocity and ensuring compliance in sales operations. The role involves processing sales orders, collaborating with various cross-functional teams, and providing expert guidance to the sales team on contract compliance and deal structures. Candidates should possess 2 to 4 years of relevant experience within the BPO, IT, or software industry, as well as proficiency in CRM tools, particularly Salesforce, and a strong attention to detail. Preferred qualifications include experience with billing platforms like Zuora and a background in B2B SaaS business models. The position allows for a hybrid work experience, blending in-office collaboration with remote flexibility, and Zendesk is committed to fostering a diverse and inclusive workplace.

Zendesk is hiring a Revenue Operations Analyst for a hybrid position in Mexico City, focused on supporting their sales organization with commerce-to-cash processes. The successful candidate should be detail-oriented, energetic, and able to navigate a dynamic work environment while ensuring compliance with corporate strategies and business goals. Key responsibilities include guiding sales reps through deal processes, consulting on pricing models, and providing support for billing and provisioning issues. Requirements for the role include a Bachelor’s degree in Business or Finance, plus experience with sales and SaaS subscription billing, along with strong communication skills. Zendesk values diversity and offers accommodations for applicants with disabilities in its hiring process.

The AI Specialist, Customer Success at Zendesk is a vital role focused on facilitating customers' success by maximizing their investment in Zendesk's Advanced AI Agents. This position involves engaging with various levels of clients, from executives to operational teams, to drive the adoption of AI solutions, ensuring customers achieve measurable business outcomes quickly. Key responsibilities include proactive customer health management, collaborative initiatives with internal teams, and maintaining strong client relationships. Specialists are also expected to deliver exceptional customer experiences and act as advocates for clients within Zendesk's ecosystem. Candidates should have extensive experience in customer success roles, proficiency in both English and French, and a solid understanding of AI technologies to effectively communicate value to diverse stakeholders.

The job position is for a Manager of Digital Renewals, responsible for leading a team that focuses on customer retention and contract renewals, particularly in the digital segment. Key responsibilities include team leadership, managing the renewal process, driving digital strategies, data analysis, cross-functional collaboration, process improvement, and escalation management. The ideal candidate should have over eight years of customer-facing SaaS experience, exceptional communication and negotiation skills, and proficiency with CRM platforms like Salesforce and Zendesk. The compensation for this role ranges from $149,000 to $223,000 annually, based on experience and location, and includes a hybrid work model that combines in-office and remote work. Zendesk is committed to diversity and inclusion, and encourages applicants from various backgrounds to apply while providing reasonable accommodations for individuals with disabilities.

Zendesk is looking for a Revenue Operations Analyst to join their team in Mexico City, working in a hybrid capacity. The role requires a self-starter with strategic leadership skills to support the sales organization in managing the commerce to cash processes, ensuring alignment with corporate strategies and compliance. Responsibilities include advising sales reps on deal structures, reviewing Service Orders, and collaborating with internal teams to maintain accurate billing information and support SOX compliance. Candidates should possess a Bachelor's degree in Business or Finance, with at least 2 years of experience in sales support, strong communication skills, and familiarity with SaaS billing models. The company emphasizes a commitment to diversity, equity, and inclusion in the workplace, and it requires all applicants to work physically from Mexico City or the State of Mexico.

The Payroll Analyst – APAC role at Zendesk involves managing end-to-end payroll processing and compliance for employees across several Asia-Pacific countries, including the Philippines, Singapore, Japan, and India. The responsibilities include ensuring timely payroll execution, maintaining compliance with local labor laws and tax regulations, and coordinating with various teams for payroll-related inputs. The ideal candidate should have at least five years of multi-country payroll experience, proficiency in payroll systems like Workday, CloudPay, and ADP, and strong knowledge of local payroll legislation. The position emphasizes process improvement, stakeholder support, and maintaining accurate payroll records. Additionally, Zendesk promotes a hybrid work environment and is committed to diversity and inclusion in the workplace.

The Agentic Tribe is introducing Gen3, a sophisticated AI Agent system that enhances conversational AI capabilities, making interactions more dynamic and personalized. Zendesk is seeking a Senior Machine Learning Scientist to lead a product area focused on AI Agents, bridging machine learning research with practical applications in customer experiences. The role involves designing and testing innovative AI solutions, overseeing research projects, and collaborating with a cross-functional team. The ideal candidate should have a degree in a related field, industry experience in machine learning or NLP, and a keen interest in conversational AI. Zendesk emphasizes diversity and inclusion in the workplace, offering a hybrid work model that balances in-office collaboration with remote flexibility.

Zendesk is looking for a strategically minded and data-driven Senior Treasury Analyst to enhance their global treasury team. This role involves optimizing cash flow, liquidity planning, and capital markets strategy using AI-powered tools and advanced data analytics. Responsibilities include developing capital allocation models, conducting market analysis, providing data-backed funding recommendations, and managing financial risks. Candidates should possess a strong finance or data analytics background, advanced Excel and programming skills, and excellent communication abilities. Zendesk offers a hybrid work environment, competitive salary range, and is committed to diversity and inclusion in the workplace.

Zendesk is seeking motivated Digital Inside Sales Specialists who can thrive in a high-velocity sales environment and provide excellent customer experiences. The role involves becoming a product expert, engaging with new and existing customers through various channels, and helping them make informed purchasing decisions. Ideal candidates should have a track record of achieving sales targets, possess software/SaaS experience, and have excellent communication skills in English and Spanish. The position requires a hybrid work schedule, with some in-office presence necessary in Mexico City or Mexico State. Zendesk values diversity and inclusion and is committed to providing reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Sales Manager to lead a high-performing Enterprise sales team with a strong focus on B2B sales and leadership to drive revenue growth. The ideal candidate should have a minimum of 10 years of experience in sales, including 5 years in management, and demonstrate success in achieving targets. Responsibilities include hiring and coaching team members, analyzing market trends, and providing strategic guidance to increase market share. The role emphasizes collaboration, innovative thinking, and building strong relationships with customers to adapt to their needs. Zendesk offers a competitive salary range of $257,000-$385,000, promotes diversity and inclusion, and provides flexibility in work arrangements.

The job description outlines the critical role of a Service Consultant at Zendesk, focusing on customer onboarding as a pivotal moment in the customer lifecycle. The consultant is responsible for guiding clients through the onboarding process, translating their business needs into effective product solutions while managing expectations. Key responsibilities include leading customer implementations, clarifying project objectives, designing AI agent solutions, and ensuring quality assurance throughout the onboarding journey. Candidates should have experience in customer experience automation, strong project management skills, and a solid understanding of CRM systems. Zendesk promotes a flexible, inclusive work culture with a hybrid work model and emphasizes the importance of diversity in its workforce.

Zendesk is seeking a Team Lead for RevOps Deal Support as part of their Finance Shared Services team, which will help enhance customer engagement and operational excellence. The role involves acting as the first line of defense for complex customer issues, managing critical support channels, providing training, and facilitating communication within the team. Key responsibilities include resolving high-level customer inquiries, overseeing ticket management processes, and ensuring timely escalations. Candidates must have at least five years of experience in revenue operations or customer support, along with strong problem-solving and communication skills. This position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The job description details the role of Manager - LATAM Renewals at Zendesk, focusing on leading a team that secures customer renewals while seeking growth opportunities. This position involves managing a remote team based in Mexico City and São Paulo, ensuring customer retention and subscription revenue growth across the LATAM region. Fluency in English, Spanish, and Portuguese is essential for effective communication, contract management, and negotiations. Key responsibilities include managing a book of business, coaching team members, overseeing the renewal process, and collaborating with cross-functional teams. The ideal candidate should have relevant experience in customer-facing SaaS roles, strong communication skills, and proficiency in CRM platforms.

Zendesk is looking for a Revenue Operations Analyst to support its NAMER Enterprise Sales team in managing commerce to cash processes. The ideal candidate should be organized, strategic, and able to thrive in a dynamic environment, with responsibilities including advising the sales team, guiding them through deal processes, and ensuring compliance with finance policies. The role requires at least two years of experience in a relevant field and proficiency in handling nonstandard deal structures and pricing models. While the position allows remote work, candidates must be present in the office part of the week for collaboration and connection. Zendesk promotes a diverse and inclusive workplace and offers a hybrid work model alongside competitive hourly rates and potential bonuses.

Zendesk is seeking candidates to join its Strategic Finance and Analytics team, which focuses on decision support and insights for key initiatives in customer service software. The ideal candidate should possess a blend of technical skills and business acumen, with experience in analytics, business intelligence, or strategy consulting. Responsibilities include reporting metrics to leadership, performing analyses and building dashboards, and collaborating with various cross-functional teams. The company promotes a diverse and inclusive workplace culture, providing flexibility through a hybrid work model and a supportive work environment. Interested applicants must be based in Mexico City or Mexico State and will engage in a dynamic team-oriented setting.

The Senior Engagement Manager at Zendesk plays a crucial role in driving complex customer implementation projects within the Professional Services team, focused on optimizing the use of Zendesk software across various clients in the EMEA region, particularly the DACH area. Responsibilities include overseeing project delivery, managing risks, leading customer communications, and ensuring projects align with both client and internal objectives. The role demands strong leadership, communication, and project management skills, as well as the capacity to mentor junior team members and enhance project methodologies. Candidates should possess at least five years of project management experience, familiarity with technology or software project delivery, and the ability to communicate in both English and German. Preferred qualifications include experience in Professional Services, relevant project management certifications, and proficiency in tools like Asana and Certinia.

Zendesk is looking for a Senior Director of Global Payroll to lead their payroll operations team, which consists of over ten professionals across multiple regions. The role requires ensuring timely and compliant payroll processing for thousands of employees while enhancing operational efficiency and partnering with various departments like Finance and HR. Key responsibilities include overseeing payroll operations for over 20 entities, maintaining compliance with local laws, and enhancing payroll processes globally. Candidates should have at least 15 years of experience in global payroll leadership and expertise in payroll systems, alongside strong people management and communication skills. The position offers a hybrid work model and a competitive salary range in the U.S., emphasizing Zendesk's commitment to diversity and inclusion in the workplace.

The Senior Director of Customer Success at Zendesk is responsible for leading the strategic growth and execution of the Commercial segment by managing a high-performing team and fostering strong customer partnerships. The role includes defining a long-term vision for customer success, shaping customer experience strategies, and ensuring product adoption and customer satisfaction. Key responsibilities involve collaborating with various executive teams, mentoring customer success managers, and managing customer portfolios effectively. The ideal candidate should have over 12 years of relevant experience, with a strong background in customer success leadership, strategic ownership, and advanced communication skills. Additionally, the position offers a competitive salary range of $257,000 to $385,000, reflecting Zendesk's commitment to diversity and inclusion in the workplace.

The Customer Success Manager (CSM) role at Zendesk is focused on helping customers achieve business outcomes quickly through the company's solutions. CSMs engage across various levels of customer organizations to ensure they realize the value from Zendesk investments, which in turn supports Zendesk's growth. The CSM's mission involves delivering outcome-driven engagement throughout the customer journey, advocating for customer needs, and enhancing the overall customer experience. Key responsibilities include proactive management of customer health, driving product adoption, and collaborating closely with multiple internal teams. Candidates should have extensive experience in customer success roles, a strong understanding of software solutions, and the ability to foster relationships at all organizational levels.

Zendesk is seeking a Principal Product Manager to advance its AI analytics and reporting initiatives, emphasizing customer-centric service software. The role involves understanding customer needs, shaping the strategic direction of AI analytics, and collaborating with cross-functional teams to deliver impactful products. Candidates must have extensive experience in product management, analytical tools, and a strong ability to prioritize effectively while maintaining customer focus. The position offers a hybrid work environment with flexibility, requiring some in-office attendance. Additionally, Zendesk promotes workplace diversity and inclusion, ensuring equal opportunities for all applicants.

The role of a Customer Success Manager at Zendesk involves engaging with various customer segments, providing tailored support, and ensuring customers maximize the value of Zendesk's services. Daily responsibilities include working with a diverse range of clients, collaborating with internal teams, leveraging data for insights, and conducting webinars and outreach campaigns. Candidates should have over three years of experience in customer success, strong communication skills, and the ability to understand and demonstrate Zendesk’s product features. The position emphasizes a commitment to continuous improvement and delivering exceptional customer experiences. Zendesk also promotes diversity and inclusion in its hiring practices and offers a hybrid work environment for its employees.

The Principal AI Specialist, Customer Success at Zendesk plays a critical role in ensuring customers achieve business outcomes quickly through the company's advanced AI solutions. This role involves collaborating with various organizational levels, from executives to customer experience leaders, aiming to drive AI adoption and maximize customer value realization. The responsibilities include proactive customer health management, fostering strong customer relationships, and delivering a superior customer experience by leveraging Zendesk's AI tools. Additionally, the specialist must work closely with other teams within Zendesk to enhance product adoption and address any customer challenges. Candidates should have significant experience in customer success, particularly with AI solutions, along with strong interpersonal skills and a proven ability to manage multiple customers' success simultaneously.

The AI Specialist, Customer Success role at Zendesk focuses on helping customers achieve business outcomes using advanced AI solutions. This position aims to maximize the value customers get from Zendesk’s Advanced AI Agents by driving AI adoption and collaborating across customer organizations. The responsibilities include proactive customer engagement, building strong relationships at all organizational levels, and removing obstacles to AI implementation. Candidates should have at least three years of experience in customer success or related fields and possess strong technical and interpersonal skills. The position offers a hybrid work experience and a competitive compensation package that includes a base salary and potential commissions or bonuses.

Zendesk is looking for a motivated Software Engineer to join their Internationalization team, with a focus on making their products accessible to a global audience. The role involves collaborating with various teams to develop internationalization features, writing efficient code primarily in Ruby on Rails, Node.js, and TypeScript, and building tools for Localization teams. Candidates should have a degree in Computer Science or a related field, proficiency in relevant programming languages, strong problem-solving abilities, and a passion for software development. The position promotes a hybrid work model, requiring some in-office attendance while also offering flexibility for remote work. Zendesk emphasizes a diverse and inclusive workplace and encourages continuous learning and personal growth among its employees.

Zendesk is seeking a Tech Talent Acquisition Partner to lead recruitment initiatives for the EMEA region, focusing on attracting top tech talent. The role involves managing the complete recruitment cycle, collaborating with Product & Engineering teams, and enhancing the candidate experience. Candidates should have over three years of experience in tech recruitment, strong stakeholder management skills, and a passion for diversity hiring. The position offers flexibility with a hybrid work environment and includes benefits such as medical insurance and professional development funds. Zendesk promotes global diversity and inclusion, ensuring equal opportunities for all candidates.

Zendesk is seeking a Senior ML Engineer to enhance their retrieval-augmented generation (RAG) platform used in customer service applications. The engineer will work collaboratively with product managers and ML scientists, mentor junior team members, and ensure service reliability while also contributing to design discussions and delivering AI capabilities at scale. Candidates should have over four years of experience in machine learning with Python, solid knowledge of server-side application design, and experience with cloud services like AWS. Preferred skills include familiarity with large language models (LLMs) and experience in RAG system design. Zendesk offers a dynamic work environment with opportunities for growth, flexible working hours, and a strong commitment to diversity and inclusion.

Zendesk is seeking a VC & Startup Partnerships Manager based in London to drive the adoption of its products among startups in the UKI, Nordics, and MENA regions. The role entails building and nurturing strategic partnerships with venture capitalists, accelerators, and other ecosystem partners, as well as managing sponsorships, co-marketing initiatives, and partner enablement. The ideal candidate will possess over six years of experience in partnerships within the startup or venture environment, showcasing strong relationship management skills and a deep understanding of the regional startup ecosystem. Responsibilities include tracking partner metrics, overseeing program lifecycle, and representing Zendesk at industry events to enhance visibility. Zendesk emphasizes a hybrid work experience and is dedicated to diversity and inclusion within its workplace.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Quote to Cash - Salesforce CPQ Engineering Manager to optimize sales processes using innovative technology and AI. The role involves leading a multidisciplinary team, managing the customization and integration of the Salesforce CPQ platform, and implementing flexible pricing models that meet current market demands. Responsibilities include mentoring team members, enhancing sales productivity through AI, and collaborating with various business stakeholders to align CPQ solutions with the company's go-to-market strategy. Ideal candidates should have extensive experience in Salesforce CPQ and proven leadership skills in a dynamic environment, with a strong grasp of sales operations and AI integration. This position offers a hybrid working model, competitive salary, and benefits, while promoting inclusivity and diversity within the workplace.

Zendesk is seeking a Revenue Recognition Manager to join their global team in Mexico City or Mexico State, focusing on accurate revenue reporting and compliance in a SaaS environment. The ideal candidate should have 4-6 years of relevant experience and a strong grasp of ASC 606, in addition to being detail-oriented and collaborative. Responsibilities include managing revenue processes, conducting monthly analyses, collaborating on product launches, and providing strategic insights. Zendesk promotes a culture of curiosity and continuous improvement, aiming to create a fulfilling workplace while maintaining a commitment to diversity and inclusion. The role offers an opportunity to significantly influence revenue processes and product launches within a supportive and innovative team.

The Solutions Consultant at Zendesk is tasked with managing technical and competitive aspects throughout the sales cycle, serving as a crucial technical liaison between Sales Representatives and prospective customers. This role requires 5-8 years of relevant experience, including at least 3 years in software pre-sales, alongside strong communication, presentation, and problem-solving skills. Candidates should have basic knowledge of web technologies, experience executing customer pilots, and proficiency in both English and Spanish, with Portuguese being a desired skill. A Bachelor’s degree is required, and the candidate should be adaptable and willing to work in a dynamic environment. Zendesk promotes a culture of diversity, equity, and inclusion, providing equal employment opportunities regardless of various personal characteristics.

Zendesk is seeking a dedicated SMB Account Executive to join their mission of enhancing customer service through product innovation and human connection. This role involves driving revenue growth by acquiring new customers, managing customer relationships, and identifying opportunities for upselling within the SaaS landscape. Candidates should have at least two years of B2B sales experience, strong communication and negotiation skills, and the ability to manage customer relationships effectively. The position emphasizes collaboration with internal teams and utilizing sales tools like Salesforce to optimize strategies and track progress. Zendesk fosters an inclusive workplace culture, offering a hybrid work model that allows for both in-person and remote collaboration.

Zendesk is seeking a motivated Digital Inside Sales Specialist to enhance customer experience through a high-velocity sales approach, focusing on both new and existing customers. Candidates should have a proven sales track record, preferably with Software/SaaS experience, and must be fluent in English as well as either Dutch, German, Arabic, or Italian. The role involves responding to inbound leads, conducting discovery calls, providing product demos, and meeting established sales targets. The position will start with required onsite training, moving to a hybrid schedule that balances remote and in-office work. Zendesk values diversity and inclusion and is committed to fostering a supportive work environment for all employees.

Zendesk is looking for a Frontend Senior Software Engineer to enhance and develop applications for its App Marketplace, playing a key role in delivering exceptional service to users. The ideal candidate should have over six years of software engineering experience, including four years of expertise in JavaScript/TypeScript and React, as well as strong problem-solving and communication skills. Daily responsibilities include driving innovation, mentoring team members, contributing to software development processes, and maintaining clear technical documentation. The position is part of Zendesk's new Product Development Center of Excellence in Pune, which offers a hybrid work model requiring three days in the office and presents opportunities to shape the company's culture and processes. Zendesk values diversity and provides equal employment opportunities while ensuring reasonable accommodations are available for individuals with disabilities.

Zendesk is looking for a Staff Backend Engineer with Ruby expertise to join their full-stack team in Krakow, who will be responsible for enhancing their core ticketing system used by customer support agents. The ideal candidate should have over eight years of professional experience in software development, focusing on resilient production solutions, and at least four years of experience with Ruby on Rails or React. The role involves collaborating with various teams to deliver high-quality features, while also addressing user issues and maintaining system stability. Candidates should possess strong leadership abilities to mentor fellow engineers and drive projects to completion autonomously. Zendesk promotes a flexible, hybrid working environment with opportunities for professional growth and a focus on collaboration and innovation.

The Zendesk Analytics Prototyping (ZAP) team is looking for a Staff Data & Analytics Analyst to enhance AI analytics by measuring the value delivered by AI agents to customers. The ideal candidate should possess strong SQL skills, an analytical mindset, and the ability to convey complex analyses clearly to diverse audiences. Key responsibilities include partnering with stakeholders to align on business metrics, analyzing customer interaction data, and collaborating with product and engineering teams to generate insights. Required qualifications include a bachelor’s degree in a related field, over seven years of experience in data analysis, and expertise in SQL and advanced analytics tools. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workforce.

Zendesk is seeking a Product Led Growth Sales Specialist who is enthusiastic about enhancing customer experiences in a dynamic environment. The role primarily involves managing inbound inquiries from customers through various communication channels, while promoting Zendesk's solutions and guiding customers through their buying journey. Ideal candidates should have strong communication skills, a passion for Zendesk technology, and the ability to multitask effectively. Previous sales experience or a customer-facing role is preferred, and the position requires in-office attendance four days a week. Zendesk promotes a diverse and inclusive workplace and supports a hybrid work model, allowing for both in-person and remote work arrangements.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer engagement and support their innovative solutions. The role involves handling inbound inquiries, providing exceptional support via chat and email, and guiding customers through their purchasing decisions while collaborating with traditional sales professionals. Candidates should have strong communication skills, a passion for Zendesk technology, and the ability to manage high volumes of inquiries in a fast-paced environment. The company values diversity and inclusion, encouraging applicants to apply for this rewarding sales role based in Mexico City or Mexico State. The position offers a hybrid work model, promoting in-office collaboration while allowing for remote work flexibility.

Zendesk is seeking a motivated Digital Sales Representative who excels in a fast-paced sales environment and provides excellent customer experiences. This role involves responding to inbound leads, understanding customer needs, and becoming a product expert to help drive online business conversions. Ideal candidates should have a proven sales track record, preferably with software/SaaS experience, and be fluent in both French and English. The position requires working in-person four days a week at a Zendesk office in Mexico City or the surrounding area, with some flexibility for remote work. Zendesk emphasizes diversity and inclusion and will make reasonable accommodations for applicants with disabilities.

Zendesk is seeking a motivated Digital Sales Representative to join a new team focused on enhancing customer experiences for their software products. The ideal candidate should possess a proven sales track record, preferably in the Software/SaaS sector, and will be responsible for managing inbound leads, resolving customer inquiries, and conducting product demonstrations. This position requires excellent communication skills, a passion for Zendesk technology, and the ability to thrive in a fast-paced environment. The role is hybrid, requiring in-office attendance three days a week for training and team collaboration. Zendesk promotes inclusivity in the workplace and is committed to providing reasonable accommodations for candidates with disabilities.

Zendesk is seeking a Director of Product Design to oversee design for its Omnichannel Contact Center and Workforce Management products. The role involves leading a team to create customer-centric designs while fostering an inclusive culture and providing both strategic and day-to-day support. The director will collaborate with cross-functional teams and influence product strategy to enhance customer experiences and ensure scalable solutions. Key responsibilities include developing design strategies, nurturing team development, driving innovation and measuring impact, and promoting collaboration across departments. The position necessitates strong leadership experience, strategic thinking, and a commitment to inclusive design practices, with a competitive salary range and flexible hybrid work arrangements.

Zendesk is seeking a Senior Business Systems Analyst to optimize Slack Enterprise Grid and other collaboration tools to enhance productivity across their organization. The role involves leading strategy development, improving workflows, managing change initiatives, and ensuring compliance with data and security policies, while collaborating with IT and security teams. Key responsibilities include developing governance frameworks, facilitating user adoption, analyzing tool usage, and defining key performance indicators (KPIs) to measure the impact of collaboration tools. The candidate should have over six years of relevant experience, particularly with Slack, project management software, and software license management, alongside strong analytical, communication, and collaboration skills. Zendesk promotes a hybrid work model and values diversity, equity, and inclusion in its hiring process.

The company is looking for an experienced Staff Engineer to join their Apps & Extensibility team based in Pune, in a hybrid role that requires three days of on-site work. Candidates should have at least seven years of software development experience, particularly with Ruby on Rails, JavaScript, TypeScript, and cloud technologies. The role involves producing high-quality code, leading technical designs, mentoring team members, and collaborating with various stakeholders across the software development lifecycle. The organization prioritizes best engineering practices and aims to ensure customer satisfaction while fostering a diverse and inclusive work environment. Additionally, Zendesk supports flexibility in work arrangements and aims to create a fulfilling experience for its employees.

The Senior Solutions Consultant at Zendesk is tasked with overseeing the technical and solution aspects throughout the sales cycle, requiring a blend of sales acumen and technical expertise. This role involves collaborating with various teams to bridge the gap between sales and prospects while managing technical relationships to enhance customer satisfaction. Candidates should have at least five years of presales experience, a strong understanding of AI's impact on customer service, and knowledge of web technologies and SaaS applications. Desired skills include experience in implementing enterprise software solutions and the ability to develop reference architectures. The position operates in a hybrid work model, combining onsite collaboration with remote flexibility, and Zendesk emphasizes a commitment to diversity and inclusion in its hiring processes.

Zendesk is hiring an experienced software engineer for a hybrid role focused on frontend development, specifically for their Agent Workspace product. The ideal candidate should have extensive knowledge of JavaScript, TypeScript, React, and experience in building scalable frontend features. This role emphasizes collaboration with diverse teams, mentorship, and maintaining high standards in code quality and performance. Candidates must be based in Karnataka or Maharashtra and should be willing to relocate to Pune for this position. Zendesk fosters an inclusive workplace and offers flexibility in remote work arrangements while prioritizing team connection and collaboration.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.

Zendesk is seeking an experienced Staff Engineer for its Edge Engineering team in Europe, responsible for managing critical services that handle billions of user interactions daily. The role involves building and managing a high-performance proxy tier and a global CDN platform, collaborating within a dedicated team, and utilizing a modern tech stack including AWS and Kubernetes. Candidates should have over five years of experience in DevOps, expertise in edge-related technologies, and proficiency with tools like Docker and Cloudflare. Preferred competencies include experience in SaaS environments, strong problem-solving skills, and familiarity with observability tools. The position offers a hybrid work schedule, a competitive salary range in Poland, and emphasizes Zendesk's commitment to diversity and inclusivity in the workplace.

The Solutions Consultant at Zendesk plays a crucial role in the sales cycle by managing technical, solution, and competitive aspects while collaborating closely with Sales, Marketing, and Product teams. Candidates are expected to have over three years of presales experience, proficiency in German, and a solid understanding of web technologies and SaaS applications. Key responsibilities include maintaining technical relationships with clients, delivering tailored technical information, and executing customer Proofs of Concept. Desired skills include familiarity with CCaaS technologies, consulting experience with enterprise software, and insight into AI's impact on customer service. Zendesk promotes a hybrid work environment that facilitates both in-person collaboration and remote flexibility while being committed to diversity and inclusion.

Zendesk is seeking an Advocacy Manager to lead and develop its Advocacy team, focusing on fostering collaboration and growth while aligning with global KPIs. The role includes managing and coaching team members, addressing customer needs, expediting advanced issues, and driving service improvements through data analysis and feedback. Key responsibilities involve maintaining team performance, conducting coaching sessions, managing escalations, and collaborating with other departments to ensure optimal customer experience. Qualified candidates should have relevant supervisory experience, strong metrics-driven process skills, excellent communication abilities, and technical support background in a SaaS environment. The position offers a salary range of $83,000-$125,000 with hybrid work flexibility, promoting a diverse and inclusive workplace.

Zendesk is seeking a Product Marketing Manager to join their award-winning Product Marketing team, focusing on driving the company's Service narrative and go-to-market (GTM) initiatives. The role involves collaborating with various teams to establish effective messaging and strategic frameworks while conducting market research and enabling internal partners with clear communication materials. Candidates should have 4-6 years of experience in product marketing, preferably in software or SaaS, and possess strong storytelling and analytical skills. The company emphasizes a flexible work environment that combines in-person collaboration with remote work. Additionally, Zendesk is committed to diversity, equity, and inclusion in the workplace and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Manager to lead its Cyber Defense Fusion Center operations, focusing on implementing a follow-the-sun model for cyber defense in the APAC region. This leadership role involves enhancing security posture, ensuring effective incident response across time zones, and collaborating with diverse teams to integrate security throughout the development lifecycle. Candidates should have over 10 years of experience in cybersecurity management and expertise in cloud security solutions, alongside strong leadership and communication skills. The position is hybrid, requiring three days on-site in Pune and includes relocation for eligible candidates. As part of Zendesk's early-stage Product Development Center of Excellence in Pune, this role provides a unique opportunity to shape the culture and success of the center.

Zendesk is looking for a Senior Software Engineer to join their full-stack team in Krakow, responsible for enhancing their ticketing systems used globally by customer support agents. The ideal candidate will collaborate with cross-functional teams to deliver high-quality, enterprise-grade software while addressing user issues and security vulnerabilities. Applicants should have over four years of experience in software development, particularly with Ruby/RoR, React, and scalable system design principles, and demonstrate a pragmatic approach to engineering. Zendesk promotes a collaborative work culture that values flexibility, innovation, and employee growth, offering competitive salary and benefits. This hybrid role requires attendance at the Krakow office part of the week, aligning with Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a detail-oriented Localization Engineer responsible for managing and optimizing localization operations for its software products. The role involves developing workflows, collaborating on technical localization issues, and utilizing tools and software to enhance translation processes. Candidates should possess a Bachelor’s degree in a relevant field and have proven experience in localization with expertise in programming languages like Python and Perl. The position offers full project ownership, opportunities for professional growth, and a flexible hybrid work environment. Zendesk is committed to diversity and inclusion in hiring and encourages applicants from all backgrounds.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

The Platform Architect (PA) for Zendesk AI is tasked with managing the technical, solution-oriented, and competitive elements of customer engagement through the AI platform. This role requires a blend of sales acumen and technical expertise, with a focus on communicating the business value of the software to high-level executives. The PA will collaborate with various teams including Sales, Marketing, and Product Management to bridge the gap between the Zendesk Account Team and prospects, while delivering product demonstrations and supporting customer trials. Candidates are expected to have significant experience with enterprise software solutions and a deep understanding of customer service software, along with proficient communication skills in both Japanese and English. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Data Platform Engineer to join its Enterprise Data & Analytics (EDA) team, focusing on building and maintaining the Zendesk Data Platform. The role involves designing scalable data infrastructure, managing ETL integrations, and implementing CI/CD pipelines using DevOps tools. Candidates should have 4+ years of data engineering experience, proficiency with cloud databases like Snowflake, and familiarity with programming in Python. Collaboration with team members to enhance data pipelines and resolve production issues is crucial, alongside ensuring data accuracy and governance. The position is hybrid, requiring in-office attendance part of the week in Karnataka or Maharashtra, and Zendesk values diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Platform Architect for their Contact Center Center of Excellence, focused on enhancing customer support through platforms like Zendesk and Amazon Connect. The candidate will be responsible for designing scalable customer service solutions, leading technical strategies, and ensuring seamless integration across various technologies. Key daily activities include optimizing contact center solutions, mentoring presales specialists, and driving innovation in customer experience technologies. The ideal candidate should have over 10 years of experience in solution architecture, with specific expertise in contact center technologies and strong leadership and communication skills. Zendesk promotes a flexible work environment and commitment to diversity, equity, and inclusion, welcoming applicants from all backgrounds.

Zendesk is seeking a collaborative and motivated individual to join its Technology Alliances team, focusing on managing partnerships within the LATAM region. The ideal candidate will have over six years of experience in partnership management, particularly in the technology sector, and possess strong emotional intelligence and attention to detail. Key responsibilities include recruiting and managing regional technology partnerships, leading go-to-market initiatives, and serving as a liaison for internal and external stakeholders. Additionally, the role involves supporting fellow Technology Partner Managers and enhancing the developer ecosystem by promoting Zendesk's platform and assisting with partner integrations. Zendesk emphasizes a supportive and inclusive work culture, offering flexibility, competitive benefits, and a commitment to diversity and community engagement.

Zendesk is focused on improving customer experience for over 145,000 global brands by utilizing Machine Learning and AI to streamline repetitive tasks, allowing customer service teams to address more complex issues. The role of an Engineer in this environment involves developing scalable and high-quality ML and AI products, collaborating closely with other team members, and contributing to the overall technical design. Candidates are expected to have at least 7 years of experience in software development, proficiency in programming languages such as Ruby or Python, and a passion for data engineering and large-scale data processing. The company offers a supportive work environment with flexible hours, professional development opportunities, and a commitment to diversity and inclusion. Zendesk is expanding its teams in Lisbon and Krakow, aiming to deliver innovative ML products across various industries.

Zendesk is seeking a Senior Software Engineer to enhance its edge services that support over 100,000 customers, focusing on building microservices and automation tools. The role involves shipping code to production, designing components of Zendesk's edge architecture, and improving system efficiency while collaborating across teams to resolve complex performance issues. Candidates should possess at least three years of experience in software engineering, particularly with high-traffic distributed systems, and be skilled in languages such as Go. Knowledge of network protocols, proxy technologies, and cloud services is essential, while experience with containerization and observability tools is preferred. Zendesk promotes a hybrid work environment that values teamwork, professional growth, and diversity, offering competitive salary and benefits packages.

The job description outlines the role of a Service Consultant at Zendesk, focusing on the critical onboarding phase for customers. The Service Consultant is responsible for guiding customers through the onboarding process and ensuring a successful implementation of Zendesk products tailored to their business needs. Key responsibilities include delivering customer implementations, clarifying objectives and automation needs, designing AI agents, and ensuring quality assurance throughout the onboarding journey. The ideal candidate should have experience in customer experience automation, CRM management, and project management, along with strong analytical and communication skills. The position requires in-office collaboration 2-3 times a week, while offering flexibility based on business needs, and is limited to candidates located in Karnataka or Maharashtra.

The job description seeks a Service Consultant to facilitate customer onboarding for Zendesk products, focusing on enhancing customer experience and ensuring a smooth transition from sales to implementation. This role involves understanding customer objectives, managing project scopes, and guiding clients through the onboarding process, specifically related to AI agents and other product solutions. Key responsibilities include leading customer implementations, clarifying automation needs, supporting change management, and providing quality assurance for AI implementations. The ideal candidate should have experience in CX automation and project management, alongside strong communication and analytical skills, while being familiar with CRM systems and technical architecture. The position is hybrid, requiring in-office presence a few days a week, and is limited to candidates located in Karnataka or Maharashtra.

Zendesk is seeking a Senior Product Strategy and Operations Specialist in Kraków to support data-informed decision-making within the product organization. The role involves collaborating with Product Managers, development teams, and other cross-functional partners to enhance strategic roadmap planning and improve communication of product decisions. Key responsibilities include managing customer feedback, supporting product lifecycle processes, tracking feedback for roadmap decisions, and contributing to efficient internal documentation. Candidates should have over four years of relevant experience, strong project management and communication skills, and a customer-first mindset. Zendesk promotes a hybrid work model that allows flexibility while fostering collaboration and learning within the team.

The job description outlines a role within Zendesk's centralized quality and reliability team focused on supporting engineering in product development, testing, and launching. Key responsibilities include designing and executing testing strategies, performing both manual and automated testing, and maintaining testing documentation and automated test frameworks. Candidates should have over four years of experience with testing enterprise SaaS products, fluency in scripting languages, and familiarity with various testing frameworks and CI/CD tools. The role is hybrid, requiring some in-office work in Karnataka or Maharashtra, and emphasizes Zendesk's commitment to collaboration and inclusivity. Zendesk is an equal opportunity employer and actively promotes diversity in the workplace.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team based in Singapore, targeting the Greater China, Hong Kong, Taiwan, and South East Asia markets. The ideal candidate should possess native-level Mandarin fluency and at least 7 years of sales experience, including a minimum of 4 years in a sales management role, particularly in the SaaS sector. The Senior Sales Manager will be responsible for driving revenue growth, leading a team of sales professionals, and mentoring team members to exceed sales targets while fostering a collaborative culture. This role involves analyzing market trends, engaging with C-level executives, and utilizing data-driven insights to improve sales processes. Candidates must also show a proven track record of meeting quotas and demonstrate strategic thinking and strong operational discipline.

Zendesk is looking for a Senior Sales Manager to lead its SMB sales team in Japan, a key role that combines people leadership, market strategy, and operational expertise. The position requires native-level Japanese fluency and substantial experience in leading sales teams, particularly in the SaaS or technology sectors. Responsibilities include driving revenue growth, coaching team members, engaging with C-level stakeholders, and refining go-to-market strategies based on market insights. The ideal candidate should possess strong analytical skills, a proven sales track record, and the ability to collaborate effectively across different functions. Zendesk promotes an inclusive work culture and offers a hybrid work environment that balances in-person collaboration and remote flexibility.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.

Zendesk is seeking a Staff Software Engineer to join their Agent Workspace Messaging team, focusing on enhancing customer support experiences through advanced messaging technology. The role involves leading development initiatives, collaborating with cross-functional teams, and solving complex architectural challenges within large-scale distributed systems that handle millions of conversations daily. Candidates should have over eight years of experience in software engineering, proficiency in major programming languages, and a solid background in building distributed systems, particularly in a SaaS environment. The position is hybrid, requiring three days of in-office work in Pune, and emphasizes the importance of mentoring other engineers and contributing to a strong engineering culture. Zendesk promotes diversity, equity, and inclusion within the workplace and encourages applicants from various backgrounds.

Zendesk's Online Business team is seeking a Senior Software Engineer to enhance the purchasing experience by making it more consistent and intuitive. The role involves solving complex problems independently and collaboratively, maintaining the team's frameworks and tools, and developing architectural improvements. Candidates should have over six years of frontend software development experience, with expertise in JavaScript, React, and various related technologies. This hybrid position requires three days of in-office work in Pune and emphasizes mentorship, collaboration, and adapting to rapid changes. Zendesk values diversity and inclusion, offering flexible work arrangements while ensuring commitment to delivering stable and reliable software solutions.

Zendesk is seeking a Staff Software Engineer for its Cracow office to join a high-performing team focused on enhancing the global email platform, a crucial element of their customer support infrastructure. The engineer will play a key role in reimagining and modernizing the inbound email architecture of Zendesk Support while developing scalable services in Ruby on Rails and engaging in some front-end work with React/JavaScript. Responsibilities include architectural decision-making, collaboration with cross-functional teams, and participation in operational excellence practices. Required qualifications include significant experience with Ruby on Rails, knowledge of JavaScript and React, and familiarity with modern DevOps practices. The position offers opportunities for professional growth, a dynamic work culture, and a flexible hybrid working arrangement, with a salary range based on experience.

Zendesk aims to enhance the customer experience with its products, serving over 170,000 global brands. The organization is seeking a hybrid role, requiring three days in the office and relocation to Pune, where candidates will work on high-scale, data-intensive integrations alongside a diverse global engineering team. Responsibilities include designing and implementing customer-facing software, ensuring long-term solution viability, managing time effectively, and mentoring junior engineers. The ideal candidate should have at least 8 years of software engineering experience, particularly in frontend development with JavaScript/TypeScript and experience with integrations in popular SaaS product environments. Zendesk emphasizes its commitment to diversity, equity, and inclusion in its hiring practices and work culture.

Zendesk Analytics Prototyping (ZAP) is looking for a Senior Data Engineer to help build a data foundation for CRM insights and improve customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and developing ELT pipelines. Candidates should have over five years of experience in data engineering, proficiency in SQL, and be skilled in using dbt and cloud databases. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk promotes a hybrid work environment and is committed to fostering diversity and inclusion in its workplace.

Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing AI-driven analytics and decision-support tools. The role emphasizes frontend development and requires a passion for creating user-centric interfaces while also contributing to backend services. Candidates should have experience with TypeScript, React, Node.js, and familiarity with REST APIs, design systems, and component libraries. Additionally, excellent communication skills and a proactive attitude are essential for collaboration with cross-functional teams to enhance user experiences. The position is part of a diverse and inclusive culture, with Zendesk valuing ongoing learning and community support.

Zendesk aims to enhance customer experience through innovative solutions powered by AI and Machine Learning, supporting over 125,000 brands globally. They are seeking an experienced Machine Learning Engineering Manager to lead a team focused on knowledge creation through generative AI and making that knowledge easily accessible via information retrieval systems. The role requires overseeing the development and delivery of machine learning features, working closely with various teams to align projects with company strategy, and ensuring high engineering standards. Candidates should have a background in managing teams, experience in delivering ML projects, and strong communication skills, with a focus on collaboration and self-development. The position offers a flexible work environment, opportunities for professional growth, and a commitment to diversity and inclusion within the workplace.

Zendesk is seeking a Senior Data Engineer to join its Enterprise Data & Analytics team, working in a collaborative Agile environment on the software development lifecycle. The role involves crafting curated data products, developing data warehouse solutions primarily in BigQuery/Snowflake, and utilizing technologies like dbt and Airflow. Daily responsibilities include collaborating with team members to design data models, implementing data warehouses, optimizing data processes, and building analytics solutions for various business domains. Candidates should have at least 5 years of experience in data engineering, data architecture, and SQL, with proficiency in integrating third-party SaaS applications and ensuring data quality. The position offers a hybrid work arrangement, requires physical presence in Karnataka or Maharashtra, and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is seeking a member for their globally distributed Product Security team, which focuses on securing applications, infrastructure, and data. The role involves collaborating with engineering teams to implement secure design practices for AI products, conducting architecture reviews, mentoring fellow team members, and developing scalable security solutions. Candidates should have 10 years of security experience, including at least five in secure software development, as well as proficiency in programming, AWS, modern web technologies, and communication skills. Preferred qualifications include experience with application security, participation in bug bounties, and relevant security certifications. The position is designed for a hybrid work environment, balancing in-office collaboration with remote flexibility.

Zendesk is hiring for a hybrid role that requires three days a week in the office in Pune, focusing on enhancing customer experience through their global engineering team. The role involves supporting engineering teams through the entire QA lifecycle, including designing and executing testing strategies, performing both manual and automated testing, and documenting bugs and testing processes. Ideal candidates should have over four years of experience with enterprise SaaS products, be proficient in scripting languages like JavaScript or Python, and be familiar with testing frameworks such as Selenium and CI/CD tools like Jenkins. Strong communication and collaboration skills are essential due to the global nature of the team, as well as an understanding of cultural sensitivities. Zendesk emphasizes diversity and inclusion in its hiring practices and accommodates individuals with disabilities as needed.

Zendesk is seeking an experienced Customer Data Platform (CDP) Administrator to join its Global Marketing Operations team, providing an opportunity to grow in a fast-paced environment. The administrator will manage the CDP, ensuring data integration from various sources while enhancing customer experiences through personalized marketing. Key responsibilities include overseeing data integrations, maintaining user access, and collaborating with data teams to meet operational benchmarks. Candidates should possess hands-on experience with CDP management, SQL proficiency, and strong project management skills. The role offers a hybrid work model and a salary range of $116,000 to $174,000, with additional benefits and incentives.

Zendesk is looking for a Senior Software Engineer to join their Engineering & Integration Shared Services team, focusing on enhancing productivity and efficiency through innovative software solutions. The responsibilities of this role include designing and implementing standard solutions, conducting quality assurance testing, participating in Agile Scrum practices, and exploring AI-driven innovations. Candidates should have over five years of experience in backend or integration engineering, strong proficiency in Java, and skills in API design and SaaS integration. Preferred qualifications include familiarity with low-code platforms, CI/CD pipelines, and cloud-based technologies, alongside a collaborative and communicative approach. This position offers a hybrid work experience, requiring some in-office presence while promoting flexibility and inclusivity in the workplace.

Zendesk, after acquiring Ultimate in March 2024, aims to create advanced AI agents for customer experience, particularly through their AI Agent Essential system, which offers dynamic, conversational capabilities. The company is seeking a Software Engineer to enhance its product offerings, requiring the development and maintenance of backend services to ensure reliable AI-powered delivery for customers at scale. The role includes collaboration with cross-functional teams and automating deployment pipelines while fostering a culture of continuous learning. Candidates should have a background in computer science or a related field, with extensive experience in server-side programming, web application observability, and database systems. Zendesk prioritizes diversity and inclusion in its hiring process and offers a hybrid working model for employees, allowing for both collaborative in-office work and remote flexibility.

Zendesk is looking for a Senior Executive Assistant to provide support to their Chief Marketing Officer (CMO) and two Senior Vice Presidents (SVPs), playing a crucial role in maintaining operations and team cohesion. Key responsibilities include managing calendars, travel arrangements, and expenses, while organizing team meetings and events to promote collaboration. The position requires strong organizational skills, the ability to prioritize, and the discretion to handle sensitive information, along with the capacity to mentor other Executive Assistants. Candidates should have over seven years of experience supporting senior executives in fast-paced environments, preferably in the tech or SaaS sectors, and be proficient in tools like Google Workspace. The role offers a hybrid work experience, encouraging both on-site collaboration and remote flexibility, and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a candidate for a role focused on leveraging Competitive Intelligence to enhance their service platform, which charges customers based on successful resolution of issues. This position combines aspects of product analysis, strategy, and marketing while requiring skills in research, data analysis, and operational support. Responsibilities include conducting research on competitors, providing training to sales teams, mentoring staff, and collaborating with cross-functional teams to integrate competitive insights into decision-making. Ideal candidates will have 5-7 years of experience in relevant fields, strong analytical abilities, and excellent presentation skills. The role is hybrid, facilitating both in-office teamwork and remote work flexibility, and Zendesk is committed to diversity and inclusion in its hiring process.

Zendesk is seeking a leader to develop and execute the AWS go-to-market strategy for a specific country, with a primary focus on building partnerships to drive business growth. This position involves advocating for AWS within Zendesk and enhancing the visibility of Zendesk's offerings, particularly the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS and Zendesk sales teams, co-selling strategies, driving event sponsorships, and generating marketing campaigns to bolster pipeline development. Candidates should have extensive experience with AWS partnerships, a deep understanding of AWS programs, and a proven track record of driving growth through alliances. The company emphasizes a fulfilling, inclusive work environment with a focus on diversity and equity.

Zendesk is looking to hire a Commercial Account Executive for its Japanese team, focusing on enhancing the company's platform experience. The role involves seeking new business opportunities while maintaining current accounts, establishing relationships with customers, and collaborating with Zendesk's broader sales team to develop strategies. Candidates should possess over three years of experience in enterprise software sales, particularly in the SaaS and customer experience sectors, with a proven track record of success in the Japan market. Strong interpersonal, presentation, and communication skills are essential, along with the ability to manage complex sales cycles and engage with C-level executives. Zendesk promotes a hybrid work environment to foster collaboration while supporting diversity, equity, and inclusion in the workplace.

Zendesk is seeking a full-time leader for its Employee Relations (ER) team based in Singapore as part of a strategic initiative to enhance proactive ER practices. The role involves managing regional ER strategies, addressing employee concerns, and collaborating with various stakeholders, including HR and legal teams, to navigate grievances and disciplinary actions. The successful candidate should have extensive experience in ER and labor law across the APJ region, excellent interpersonal skills, and a proactive problem-solving approach. This position includes hybrid work flexibility, with expectations to work in the office part of the week. Additionally, Zendesk emphasizes diversity, equity, and inclusion in its hiring practices and workplace environment.

Zendesk is seeking a Senior Software Engineer to join its Product Security team, which focuses on creating tools to detect and prevent vulnerabilities in their software. The role includes automating security processes, integrating security tools into CI/CD pipelines, and collaborating with engineering teams to enhance security understanding. Candidates should have experience in backend or full-stack development, knowledge of web application development (preferably in Ruby), and strong communication skills. Ideal applicants are team-oriented and have experience with agile processes, while familiarity with application security and AWS is a plus. Zendesk promotes a hybrid work environment and encourages career development while maintaining a commitment to diversity and inclusion in the workplace.

Zendesk is seeking an Engineering Manager for its Contact Center product development team, who will bring strong leadership skills and experience in team growth. The role involves guiding diverse engineering teams, providing mentorship, and ensuring high-quality software delivery that meets customer needs. Key responsibilities include fostering an inclusive work environment, identifying and resolving issues, and collaborating with product partners to set priorities. Candidates should have experience in people management, agile practices, and a dedication to delivering quality software. The position offers a hybrid work environment, and compensation will be based on experience, with a salary range specified for Poland.

Zendesk is seeking a dedicated software engineer for its Contact Center team, looking to enhance the functionality and integrations of its Voice products. The role emphasizes collaboration, technical mentorship, and the adoption of best engineering practices while focusing on real-time application robustness and scalability. Candidates should have extensive experience in distributed systems, proficiency in Ruby/Rails and JavaScript (React), and familiarity with AWS and event-driven architectures. The position entails not only hands-on coding and debugging but also defining technical standards and guiding less-experienced engineers. Additionally, Zendesk promotes a flexible hybrid work environment and is committed to diversity and inclusion in its hiring practices.

Zendesk is seeking an Enterprise Account Executive to enhance their B2B sales in the SaaS sector, emphasizing the importance of building customer relationships and driving growth. The role involves acquiring new enterprise customers, managing existing accounts, and developing strategies for market penetration. Candidates should possess significant experience in cloud/software B2B sales, particularly navigating complex sales cycles and exceeding sales targets. Additionally, a strong understanding of Zendesk products and the ability to create territory plans is essential. Zendesk promotes a flexible work environment and values diversity and inclusion in their hiring practices, requiring candidates to be located in Mexico City or the State of Mexico.