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Zendesk's AI Success Strategist, Customer Success leads end-to-end delivery of customers' AI roadmaps by translating Zendesk's product capabilities into clear business strategies, shaping a long-term AI vision, and building executive partnerships to ensure initiatives start strong and scale. The overarching objective is to accelerate time-to-value, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and deliver measurable commercial outcomes such as renewals, account expansion, and retention improvements. Key responsibilities include full ownership of AI roadmap delivery, serving as the design authority for deployments, aligning cross-functional teams, leading structured discovery and success planning, managing risks, sustaining recurring cadences, and driving data-driven adoption and impact. Qualifications require 5+ years in related Customer Success or Experience roles with at least 1 year of AI experience, a track record in enterprise SaaS GTM or advisory roles, experience using adoption analytics to forecast churn and growth, a bachelor's degree (advanced degrees or AI/project management certifications preferred), and strong cross-functional influence and compliance awareness. The role is hybrid, requiring partial in-office presence with scheduling determined by the hiring manager, and Zendesk emphasizes inclusion, fair hiring practices, potential AI screening, accommodations, and a mission to deliver an intelligent, customer-centered experience.

Zendesk, a leading customer experience platform, is seeking candidates for a pure hunting software sales role in America that involves engaging with prospect organizations of all sizes and complexities. You’ll work with sales, product, marketing, and other stakeholders to identify, qualify, and generate a high-value pipeline, creating personalized outbound messaging and researching targets to drive outbound calls across SMB, Commercial, and Enterprise accounts. Requirements include at least 2 years in a sales-related role with experience in SMB/Enterprise business development, a competitive, self-starter mindset, excellent communication, and proficiency with Salesforce, ZoomInfo, Outreach, 6sense; a Bachelor's degree is preferred. Compensation includes a US hourly OTE of $43.75-$65.87 with a 70/30 base/commission mix, and the role is hybrid with in-office days to be determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, and provides accommodations for applicants with disabilities.

The Manager of Technical Architecture will lead a global team of Technical Architects to design and deliver high-complexity Zendesk Contact Center solutions, ensuring scalable cloud architectures and the team’s professional growth. Responsibilities include people leadership, mentoring on AWS deployments and coding standards (Python/Node.js), handling high-profile escalations, and coordinating resource planning for multiple concurrent projects. The role provides technical oversight by governing end-to-end delivery, approving Technical Design Documents and Custom App Specifications, and offering architectural guidance on AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. It also entails cross-functional collaboration with Engagement Managers, Services Consultants, Solution Architects, product advocacy with engineering teams, and pre-sales support to ensure viable, well-scoped technical solutions. Required qualifications include 6+ years in consulting or programming with 2+ years in leadership and 3+ years building cloud solutions, strong AWS expertise, hands-on programming, RESTful APIs, and excellent communication, with US OTE of $210k-$316k and a hybrid work arrangement; Zendesk commits to equal opportunity and reasonable accommodations.

Zendesk is looking for a successful Account Executive with proven B2B and AI-sales experience to grow new business and expand existing partnerships, aligning with their mission to power exceptional service and human connections. The role focuses on driving top-line revenue through new customer acquisition, cross-selling within existing accounts, nurturing relationships for retention, and using data insights to improve prospecting and expansion. You will create quarterly territory plans, lead complex, multi-month sales cycles with proof-of-concept stages, secure C-level sponsorship, maintain a robust pipeline and accurate forecast, and collaborate with internal teams to optimize sales execution. Requirements include a BA/BS, at least 3 years in cloud/software B2B/AI sales with a proven quota track record, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus the ability to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applicants, is an equal opportunity employer with commitments to diversity and inclusion, and provides accommodations upon request.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business by acquiring new enterprise customers, expanding existing partnerships, and using data-driven insights to improve prospecting and retention, in line with the company's mission to deliver exceptional customer service and human connections. The role focuses on driving top-line revenue, cross-selling additional products and services, and managing and nurturing key customer relationships to foster long-term strategic partnerships. You will lead complex, value-centric sales cycles (including multi-month deals with proofs of concept), develop quarterly territory plans, maintain a robust pipeline and accurate forecast, and establish C-level sponsorship while collaborating with internal teams to optimize sales execution. Candidates should have a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel ability. The role is hybrid with part of the week onsite, Zendesk commits to fairness and inclusion as an equal opportunity employer, offers accommodations for disabilities, and notes that AI or automated decision systems may be used to screen applications.

Zendesk describes its mission as powering exceptional service and enabling human connections through its customer experience software. The company is seeking an Enterprise Account Executive with at least eight years of cloud/software B2B sales experience to grow the enterprise account base and deepen existing partnerships. Key duties include driving revenue with new enterprise customers, cross-selling to existing clients, managing relationships for retention, leveraging data and insights to improve conversion, creating territory plans, leading complex multi-month deals, securing C-level sponsorship, collaborating with internal teams, and maintaining a strong pipeline and accurate forecasting. Requirements include a BA/BS, 8+ years in SaaS B2B sales with a proven quota attainment record, experience navigating complex sales cycles and renewals, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel flexibility. The compensation package offers a US OTE of $283,000 to $425,000 with a 50/50 base/commission split (and potential bonuses/benefits), and Zendesk emphasizes a hybrid work model, equal opportunity employment, diversity and inclusion, plus accommodations and AI screening as part of the process.

Zendesk is hiring a Zendesk Consultant to join the CX Accelerator Team, requiring hands-on Zendesk configuration in an agile, startup-like environment with 4-6 week client engagements and travel as needed. The role aims to revolutionize customer experiences through optimized Zendesk implementations, drawing on backgrounds such as Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager with a customer-centric approach. Responsibilities include client engagement and discovery, hands-on Zendesk design and integrations, end-to-end project management, training and enablement, continuous improvement, and on-site travel when required. Requirements feature extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, proven success in relevant roles, agile startup experience, and strong communication, relationship-building, problem-solving, and adaptability. Zendesk emphasizes a collaborative, growth-oriented culture with a hybrid work model, an US OTE of $226k-$338k, and commitments to equal opportunity and accessible accommodations, including AI screening as part of the process.

The AI Specialist, Customer Success at Zendesk is a hands-on customer advisory role dedicated to accelerating business value from Zendesk’s AI agents by collaborating with executives, experience leaders, admins, and product teams to maximize ROI. The overarching objective is to accelerate value realization, maximize outcomes and drive innovation, and act as a strategic partner and trusted advisor for AI-powered transformation across customers. Responsibilities include end-to-end ownership of the customer journey, serving as the technical authority on AI agents and integrations, driving adoption across the AI journey, analyzing performance metrics to anticipate risks and opportunities, and pursuing whitespace opportunities for expansion and renewals. Qualifications require 5+ years in customer success or related roles, enterprise SaaS go-to-market experience, a bachelor’s degree, ability to explain AI concepts to technical and executive audiences, and proficiency in Japanese (full professional) and English (professional working), plus strong relationship, program management, analytics, and cross-functional influence. The role is hybrid with part of the week in the local office, the in-office schedule being determined by the hiring manager; Zendesk emphasizes diversity and equal opportunity, may use AI screening in applications, and offers accommodations for applicants with disabilities.

Zendesk’s AI Success Strategist leads end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies, shaping a long-term AI vision, and building executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to own the full lifecycle of AI adoption and expansion for key customers, aligning internal and external teams and driving execution from initial adoption through sustained expansion to maximize business impact. Key objectives include accelerating time-to-value through adoption and operational excellence, owning multi-year AI roadmaps across Product, Services, Sales, and Partners, and delivering measurable commercial outcomes like renewals, growth, and retention. Responsibilities span acting as the design authority for deployments, coordinating cross-functional resources, maintaining mutual AI roadmaps with recurring cadences, managing channel strategy and adoption, and using data-driven insights to track impact and optimize outcomes. Requirements include 5+ years in customer success/experience with at least 1 year in AI, enterprise GTM experience, strong analytics and cross-functional influence, a bachelor’s degree (advanced degrees or AI certifications preferred), and a hybrid in-office work arrangement, with Zendesk emphasizing diversity and equal opportunity and noting that AI may be used for screening along with accommodations.

Zendesk is seeking a Nordic-speaking Business Development Representative to drive new business across the EMEA region, offering strong training and a clear path to sales career growth in a high-achievement culture. The role involves owning the regional go-to-market, managing a busy outbound pipeline, prospecting into cold accounts and new segments within existing Zendesk customers, and building high-value pipeline from startups to enterprise clients while delivering an outstanding customer experience. Qualifications include a bachelor’s or master’s degree preferred, at least 6 months in a sales-related role, fluency in English plus Swedish or Danish, SaaS and consultative selling experience, a can-do attitude, and excellent written and verbal communication; the position is hybrid with a Lisbon office plus remote work. Zendesk offers leadership support, a dedicated buddy, and flexibility to work from home or office with tools provided to help you succeed in either location. Zendesk is an equal opportunity employer committed to diversity, equity and inclusion, notes AI-based screening may be used in hiring, and provides accommodations for applicants with disabilities; the company emphasizes a hybrid work model and a supportive, inclusive culture.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, serving as a trusted advisor and technical leader who collaborates with Sales, Product, Engineering, and Customer Success to architect scalable, AI-driven solutions that deliver measurable business results. The role involves leading technical and business discovery, AI readiness assessments, and designing tailored demos and proofs of value, translating AI/ML capabilities into clear narratives for audiences from IT to the C-suite. You’ll own the end-to-end technical engagement—from qualification and design to pilots and deployment—ensuring solutions align with customer goals and compliance, and you’ll integrate and scale using Zendesk APIs, middleware, telephony, and cloud platforms while measuring ROI with analytics and promoting AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting technologies and SaaS architectures, experience with pilots/POCs, deep understanding of AI (LLMs, NLP), domain expertise in CCaaS/ITSM/BI/WFM, excellent storytelling and communication skills, a bachelor’s degree (or equivalent), and willingness to travel. Compensation features a US OTE range of $188,000–$282,000 with an 80/20 base/commission split, potential bonuses or incentives, a hybrid work model, and a commitment to diversity and inclusion, with AI screening possible per company policy and accommodations available upon request.

Zendesk is seeking a Senior Software Engineer to build and evolve a real-time data ingestion platform that streams high-quality data from Kafka to Snowflake via Snowpipe Streaming, with a strong emphasis on data quality, observability, and pipeline reliability. The role entails designing and maintaining scalable data systems, owning ingestion reliability on AWS, building core platform components with Kafka and Snowpipe Streaming, and developing robust monitoring and alerting. Key responsibilities include designing and maintaining data quality systems and pipelines, collaborating across teams to close gaps in data quality and tooling, and creating internal tooling for schema validation, data experimentation, automated checks, and Protobuf-based schema management for lineage. Core skills required include solid programming experience (preferably Java; Python, Go, or Ruby also acceptable), experience with distributed data systems (Kafka, Snowflake), familiarity with data quality tooling, SQL for diagnostics, and containerization and observability practices. Nice-to-haves include GenAI tools or ML/AI data workflows, cloud-native data platforms, and dbt or ELT frameworks; the role is hybrid with at least 8 in-office days per month, and Zendesk emphasizes equal opportunity, diversity, and accommodations, with AI screening permissible under company policy.

Zendesk is seeking an AI-savvy SMB Account Executive to grow its SMB base and accelerate revenue by applying AI-driven insights to transform every interaction into authentic customer experiences at scale. You will hunt new SMB opportunities, close deals of all sizes, nurture relationships for retention, lead complex sales cycles with AI-informed solutions, co-create AI transformation roadmaps with measurable KPIs, and develop data-backed ROI cases while maintaining a robust Salesforce pipeline and collaborating with cross-functional teams. Required qualifications include at least 2 years of B2B SaaS sales or solution engineering experience, a proven track record of exceeding targets, strong technical aptitude for AI product architecture and integrations, excellent CRM forecasting skills, and willingness to travel. You are a customer-centric innovator, data-driven decision-maker, collaborative influencer, continuous learner and mentor, and a strategic thinker who can execute with discipline to deliver high-impact outcomes. The role offers an annualized US OTE of $111,000–$167,000 (60/40 base/commission) with potential bonuses, a hybrid work arrangement with some in-office time, and Zendesk’s commitment to equal opportunity, diversity and inclusion, plus accommodations for applicants with disabilities.

Zendesk is hiring a Lead AI Strategist for its Forward Deployed Engineering team to build and deploy live AI pilots that prove ROI to strategic global customers before signing the contract. The role is the technical architect and a “Scrappy Technical Operator” who bridges Sales strategy and Product reality by creating high-impact, real-world AI agents and guiding customers through the transition to Agentic AI. Responsibilities include owning the pilot lifecycle (discovery, scoping, delivery), hands-on configuration of Zendesk AI Agents and Copilots, and ensuring a successful go-live with integrated systems. It also involves de-risking deals by aligning pilots with measurable business outcomes, providing AI readiness guidance to executives, and feeding feature gaps back to Engineering to influence the AI roadmap. Basic qualifications require 5+ years in Enterprise SaaS, API/webhook/troubleshooting literacy, CX expertise, and fluent English; preferred qualifications include Zendesk product familiarity, AI/RPA interest, APAC regional experience, plus a hybrid work model and a commitment to diversity and inclusion.

- The job is a Junior Associate Solutions Consultant at Zendesk targeting the SMB market, providing technical and functional support to sales and solutions teams and demonstrating how Zendesk solutions meet customer needs, serving as the technical bridge in virtual and occasional onsite meetings. - The role requires both sales focus and technical savvy, including assisting with proposals, presentations, demonstrations, and managing customer relationships while collaborating with Go-to-Market teams and presenting technical information to prospects. - It offers growth through training, mentorship, and opportunities to gain exposure to multiple Go-To-Market functions and direct customer engagement. - Qualifications include a bachelor’s degree in a relevant field, strong analytical and communication skills, familiarity with AI technologies and web/scripting/SaaS, with internship or related sales/customer service experience being a plus. - Compensation features a US hourly OTE range of $49.04–$73.08 (80/20 base/commission) with potential bonuses and benefits, a hybrid in-office/remote work model, Zendesk’s commitment to diversity and inclusion with accommodations available, and AI may be used in screening.

Zendesk is seeking a seasoned CX Acceleration Manager/Consultant to join its CX Acceleration Team, blending hands-on Zendesk administration with strategic consulting to help Enterprise clients realize rapid, transformative CX outcomes. The role leads short-term engagements to accelerate value, conducting technical assessments and discovery, securing executive sponsorship, and delivering hands-on configuration work that yields quick wins. Responsibilities include implementing deep Zendesk configurations, maximizing feature utilization, coordinating cross-functional teams, delivering formal close-out reviews that quantify value, and capturing learnings to improve global delivery models. Basic qualifications require 5+ years in senior customer-facing roles, expert-level Zendesk administration, technical consulting experience, and strong communication skills; preferred qualifications include ITSM/CXM knowledge, cross-functional collaboration, and creative problem-solving. The position is hybrid (partial in-office with schedule set by the hiring manager), emphasizes an inclusive culture, notes that AI may be used in screening, and provides accommodations and equal opportunity employment protections.

Zendesk is seeking an SMB Account Executive in the Greater China region to grow the SaaS business by acquiring new customers and expanding existing accounts through relationship-building and cross-functional collaboration. You will drive top-line revenue, manage and nurture customer relationships for retention, identify cross-sell opportunities, and maintain a robust Salesforce pipeline with accurate forecasts while collaborating to improve sales execution. The role relies on data insights, customer intents, and adoption history to prospect new clients, articulate the value of Zendesk products, and lead competitive sales cycles with strong value-based storytelling. Requirements include a BA/BS or equivalent, minimum 2 years in B2B SaaS sales or solution engineering with a proven target-hit record, bilingual English and Mandarin (Cantonese a plus), and proficiency with Salesforce and tools like Clari for territory planning and pipeline management. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity and diversity, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, and is hiring a Senior Solutions Consultant to lead strategic, technical engagements with major brands. You’ll conduct discovery and value demos, translate AI/ML capabilities into business narratives, own the end-to-end technical engagement, and architect secure, scalable integrations using Zendesk APIs and cloud platforms. You’ll collaborate across Sales, Product, Engineering, and Customer Success to align customer needs with the product roadmap, measure ROI with Zendesk analytics, promote AI adoption, and drive continuous innovation. Qualifications include 5+ years in presales or solutions consulting in SaaS/CX, knowledge of web technologies and architectures, experience running pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS or related fields, strong communication, a bachelor’s degree (graduate degree a plus), and willingness to travel. Zendesk supports a hybrid work environment, is an equal opportunity employer, emphasizes diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is a leader in Customer Experience and Employee Services, delivering an AI-powered Resolution Platform to help brands deliver smarter, faster, and more personalized service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader who translates AI capabilities into business value and guides customers using Zendesk’s platform. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end engagements from qualification to pilot, and design secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP). You’ll collaborate across Sales, Product, Engineering, and Customer Success to influence roadmaps, drive AI adoption, and measure impact with Zendesk analytics and AI metrics (sentiment, deflection, time-to-resolution). Requirements include 5+ years in presales or solutions consulting in SaaS/CX, deep AI tech knowledge and experience with pilots/POCs, domain expertise in CCaaS/Customer Service/ITSM, strong storytelling and communication, willingness to travel, and Zendesk’s commitment to hybrid work, diversity, and equal opportunity with AI screening.

Zendesk is hiring a senior leader to own the AI Partner Strategy, sitting at the intersection of product, engineering, and business strategy to guide partnerships in Generative AI and the evolving LLM landscape. The role will build and manage deep technical and commercial relationships with leading AI platforms and technology partners, drive structured engagement models, and help Zendesk continuously adapt to rapid AI changes. Responsibilities include owning the AI partner strategy in alignment with product/engineering/CTO, managing partnerships with ISVs, developers, and hyperscalers, and building relationships with GenAI platforms like AWS, Google, OpenAI, and Anthropic to plan integrations and co-market value. The ideal candidate has 10+ years in product management/technical leadership or technology partnerships, demonstrated experience with GenAI vendors and ISVs, plus an engineering/technical degree (MBA is a bonus). This hybrid SF-based role offers a base salary range of $263k-$395k with potential bonuses and benefits, and Zendesk emphasizes diversity, inclusion, and reasonable accommodations.

Zendesk’s Professional Services team is seeking a Managed Services Consultant to support a portfolio of enterprise customers and act as an experience-maker who helps clients adopt, optimize, and realize ongoing value from Zendesk products. You will manage the portfolio to minimize churn and contraction, maintain deep product expertise, guide proactive customer education, delegate requests to global colleagues, help establish premier service policies, and provide business consultations to tailor Zendesk configurations and resolve high-impact issues. Basic qualifications include 3+ years in professional consulting or customer success, strong executive-facing communication, empathy, project management and multitasking, and willingness to travel up to 10%. Preferred qualifications include technical curiosity with experience at a tech company or SaaS, Zendesk knowledge, and language skills beyond English. The role offers a hybrid work arrangement with in-office time in Lisbon (Rato) and remote work part of the week, and Zendesk emphasizes diversity and inclusion, AI screening of applicants, and accommodations for disabilities.

The role is for a Senior Data Engineer in Zendesk’s Enterprise Data & Analytics team, focusing on curated data products and a single source of truth, primarily building data warehouse solutions in BigQuery/Snowflake with dbt, Airflow, and Terraform in an Agile environment. You will collaborate with business partners to gather requirements, design data models, serve as the data model SME, transform raw data into schemas for multiple domains, and build/maintain ELT pipelines to enable reliable reporting using Airflow, Fivetran, and dbt, while pursuing data quality improvements and promoting engineering best practices. Basic qualifications include 5+ years of data engineering experience with pipelines/ETL, 5+ years in data modeling/architecture, 5+ years of SQL, 5+ years with Snowflake, 2+ years with dbt, plus strong documentation, ability to translate business needs into technical solutions, intermediate programming (primarily Python), API integrations, data governance, and root cause analysis. Preferred qualifications include Snowflake administration and performance tuning, knowledge of Kimball/Inmon data modeling, domain experience in Finance, Sales, or Marketing, 3+ production-grade dbt projects, and expert Python. The role offers a US base salary range of $151,000–$227,000 with potential bonuses and incentives, a hybrid work model requiring some onsite presence, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

The role is Software Engineer in Zendesk's Mobile Services engineering teams, focusing on backend services that support mobile products and ensuring the mobile SDKs and Web Widget remain top-tier assets. Responsibilities include building reliable, secure, and scalable backend systems; owning complex projects and aligning technical strategy with business objectives; staying current with trends; participating in code reviews and pair programming; troubleshooting defects; contributing to documentation; and leading feature lifecycles from conception to deployment and maintenance while proactively addressing technical debt. Required experience includes proficiency with backend technologies, Ruby on Rails, React and microservices, the Rails ecosystem, designing service-oriented applications, relational databases and SQL, plus strong communication skills. Nice-to-have items encompass TypeScript, some experience with Scala or willingness to learn, Datadog, understanding of SLIs/SLOs/error budgets, Kubernetes pods and podded architectures, and experience with distributed monoliths and microservice patterns. The tech stack features Ruby/Rails, Scala, React, with TypeScript in some teams, and data stores such as MySQL, Memcached, Redis, Kafka, and DynamoDB; the role offers hybrid work with part of the week in-office and part remote; Zendesk emphasizes diversity, equity and inclusion and equal opportunity, and notes AI may be used in screening while accommodations are available for applicants with disabilities.

The role is Strategic Enterprise Account Executive at Zendesk, responsible for driving revenue growth in strategic enterprise accounts with a focus on AI, by identifying, developing, and closing new business from a prospect list and building relationships with senior stakeholders. Key responsibilities include creating strategic sales plans to meet quotas, engaging executives to understand objectives, closing complex deals, collaborating with Customer Success, Solutions Engineering, Marketing, and Product teams, maintaining an AI sales pipeline and forecasts, staying current on industry trends, and representing Zendesk at events. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales, a proven track record of meeting/exceeding targets, ability to influence C-levels, strong communication and negotiation skills, and familiarity with CRM tools such as Salesforce. Why Zendesk highlights the role’s appeal: exposure to cutting-edge technology, a collaborative culture, uncapped commission, and comprehensive benefits. The U.S. OTE range is $283k-$425k with a 50/50 base/commission split (bonuses and benefits may apply); compensation varies by location and other factors, and Zendesk may use AI in screening while remaining committed to equal opportunity and accommodation for applicants with disabilities.

The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy and Programs using market intelligence, modeling, and analytics to develop deep business insights for the GTM organization and leadership. The role, an individual contributor reporting to the Sr. Director of GTM Sales Strategy, drives strategy, data analysis, goal setting, and informs deviations and investments to improve revenue and profitability while assessing cross-company program effectiveness. Responsibilities include partnering with sales leadership to develop sales strategy, analyzing performance to identify roadblocks and presenting recommendations, leading cross-functional initiatives with Product Marketing, Product Strategy, Enablement, Sales Ops, and Sales, and identifying untapped market potential and productivity improvements. Qualifications require 8-10 years in sales strategy or strategic analytics, understanding of software/SaaS sales and marketing models, CRM and analytics tools proficiency with SQL preferred, strong problem-solving and cross-functional collaboration, and a quantitative degree (Engineering/Math/Statistics) with MBA/MS preferred. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid work model, and Zendesk emphasizes a diverse, inclusive culture, flexible work options, AI screening, and accommodations for disabilities as part of its equal opportunity employment.

Zendesk is seeking a hands-on Business Development Manager to build and lead a regional outbound prospecting team across Hispanic Latin America, based in Mexico City, with the goal of scaling Zendesk’s footprint in the region. The role requires hiring, training, and managing a team focused on prospecting, pipeline building, and opportunity identification, developing sales skills for future Account Executives, and regularly reporting on lead quantity, quality, and revenue while partnering with Marketing and Sales. Candidates should have 5+ years in software/SaaS sales, a 100%+ quota achievement as an individual contributor, 2+ years of management experience, outstanding communication, and fluency in Portuguese and English (Spanish is a plus). Proficiency in Salesforce and Zendesk, experience managing Sales Development KPIs, and the ability to work in a multicultural, high-growth environment are required, with a hybrid work model and some in-office days in Mexico. Zendesk stresses diversity and inclusion, may use AI in screening, and provides accommodations for applicants with disabilities; the position requires being located in Mexico City or Mexico State.

Zendesk is seeking a Senior Corporate Account Executive for Southeast Asia to drive growth in the SaaS space by acquiring new customers, expanding existing accounts, and cross-selling, while aligning Zendesk's solutions with customers' goals. The role requires building and maintaining broad relationships across multiple levels, collaborating cross-functionally, and leading competitive sales cycles using value-based selling, with a strong Salesforce-based pipeline and accurate forecasts. Responsibilities include driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively identifying opportunities to upsell, and using data insights to prospect and optimize account revenue. Requirements include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience with a proven track record, strong presentation and negotiation skills, and familiarity with tools such as Salesforce or Clari. Zendesk emphasizes a hybrid work environment, global diversity and inclusion, equal opportunity employment with accommodations for applicants with disabilities, and notes that AI may be used to screen applications, with a contact for accommodations provided.

Zendesk is seeking a Business Strategy & Operations Lead to collaborate with leaders across Marketing, Sales, and Product Growth and to drive high-impact improvements and operational rigor for the Online Business. The role entails owning scalable systems and processes, facilitating cross-functional forums to launch customer-experience improvements, supporting executive updates and rhythms (OKRs, reviews, planning), and implementing audits to ensure process integrity. A successful candidate will have 6+ years of experience in management consulting, product/operations strategy, or related fields; a BS/BA or equivalent; excellent communication; the ability to manage ambiguity and multiple stakeholders; and strong end-to-end program management skills. Nice-to-have skills include knowledge of marketing funnel metrics, SQL, CRM/web analytics data, and experience with user behavior platforms like Pendo or Segment. The job is located in Mexico (CDMX or Estado de Mexico) with a hybrid work model, and Zendesk emphasizes diversity, inclusion, and accommodations, including AI screening and disability accommodations.

Zendesk is seeking an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision makers and expanding both new and existing customer partnerships, focusing on HR/IT use cases that enhance employee experiences. Responsibilities include positioning Employee Service use cases, partnering with the sales team through the full sales cycle, delivering ROI analyses, providing subject-matter expertise, meeting quota, and collaborating with product development to tailor solutions. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven track record of achieving targets, ability to manage complex multi-month sales cycles, entrepreneurial and collaborative mindset, and willingness to travel. The US OTE ranges from $234,000 to $352,000 with a 60/40 base/commission split, potentially with bonuses and benefits, with final offer based on capabilities, experience, and location. Zendesk is an equal opportunity employer committed to diversity and inclusion, supports a hybrid workplace, notes AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead a new Change Management team in Pune with a hybrid work setup, to design and implement the change request and approval framework for the ITSM platform. The role involves owning the architecture, execution, and roadmap for change management, and developing scalable, automated workflows that integrate across Zendesk’s ecosystem. You’ll collaborate with Product, Design, and Engineering Leaders, drive end-to-end delivery, mentor senior engineers, participate in on-call rotations, and promote agile practices and reusable components. Required qualifications include 12+ years of full-stack experience, 10+ years with JavaScript/TypeScript and React/Redux, strong Ruby on Rails backend experience, experience with LLM-based features, REST APIs, testing tools, and demonstrated leadership. The position offers impact at scale, a hybrid-friendly and growth-focused environment with a commitment to diversity and inclusion, though the posting notes eligibility is limited to candidates located in Karnataka or Maharashtra.

The role is a Senior Data Engineer in Zendesk’s Enterprise Data & Analytics team, working in an Agile environment to craft curated data products and maintain a single source of truth across Zendesk using data warehouse solutions in BigQuery/Snowflake with dbt, Airflow, and Terraform. Daily responsibilities include collaborating with teammates and business partners to capture requirements and design data models, serving as the data model SME, transforming raw data into schemas for various domains, and building ELT pipelines to ensure reliable reporting with Airflow, Fivetran, and dbt. The role emphasizes data quality, optimized warehousing processes, and promoting engineering practices (version control, CI/CD, code reviews, pair programming), while building analytics across customer 360, finance, product, and sales and automating internal processes. Requirements include 5+ years of experience with complex data pipelines and ETL in big data environments, strong data modeling/architecture and SQL skills, expertise with Snowflake, dbt, and Python (primarily), and experience integrating with SaaS APIs, along with data governance and root cause analysis capabilities. The data stack features Snowflake, Fivetran, dbt, Airflow, Kafka, and HighTouch; BI tools Tableau/Looker; and infrastructure on GCP/AWS/Kubernetes/Terraform/GitHub Actions, and the role offers a hybrid work arrangement with some in-office time, while Zendesk highlights diversity, inclusion, AI screening, and accommodations.

The Senior Commercial Account Executive for Zendesk's Japanese team will lead and develop a subset of Commercial accounts, create new business and expansion opportunities, and collaboratively define a GTM strategy with the larger Zendesk team. Responsibilities include developing detailed multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Zendesk’s Channels and Alliances teams, adhering to the Zendesk sales process, and coordinating with Solution Architecture to influence product direction by capturing customer feedback. Requirements include at least 6+ years in enterprise software or SaaS with strong experience selling in the Japan market, a track record of selling to VP and C-level executives, managing and closing complex sales cycles, consistent over-achievement against targets, and excellent verbal and written communication skills; travel willingness and agility experience are also expected. The role offers a hybrid work arrangement with part of the week in the local office and part remote, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening in hiring, and provides reasonable accommodations for applicants with disabilities; interested applicants can request accommodations via email.

The role is a Sales Operations Specialist on Zendesk’s Global GTM xDR Operations team, serving as the analytical and strategic partner to APAC Sales Development leadership to drive the efficiency and impact of the top-of-funnel motion in the region. Key responsibilities include creating and distributing dashboards and reports for SDR/BDR teams, analyzing top-of-funnel metrics (lead volumes, MQL/SQL conversion, persistence, campaign performance), shaping AI/automation strategies for the GTM stack, resolving data quality issues in the funnel, providing front-line tool and data support via Zendesk, and ensuring cross-functional alignment with Revenue Operations, Marketing, and Systems. Basic qualifications are 1–2 years in Sales Operations or related roles, experience in a SaaS/subscription environment, strong analytical skills with the ability to translate data into actionable insights, experience with GTM stacks (Salesforce, Tableau/Looker, Snowflake) and Sales Intelligence platforms (e.g., ZoomInfo, Lusha), and proficiency with Google Workspace. Preferred qualifications include working knowledge of SQL, familiarity with lead routing/management tools like LeanData, experience with Sales Engagement platforms such as Groove or Outreach, and a demonstrated enthusiasm for AI, technology, or IT innovations. The role offers a hybrid work model with some in-office presence; Zendesk emphasizes a collaborative, inclusive culture and global diversity, may use AI screening in hiring, and provides accommodations for applicants with disabilities, consistent with AA/EEO/Veterans/Disabled policies.

Zendesk is hiring an exceptional Zendesk Consultant for its CX Accelerator Team, requiring deep Zendesk expertise, hands-on configuration, and a readiness to work on 4-6 week client engagements with travel as needed. The role aims to transform customer experiences by optimizing Zendesk implementations, drawing on backgrounds such as Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager with a customer-centric approach. Key responsibilities include client engagement and discovery, guidance on best practices, hands-on Zendesk design and integration work, coordinating with technical resources, end-to-end project management, training, enablement, continuous improvement, and travel to client sites. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, a solid understanding of customer support operations and CRM systems, proven consulting experience in agile environments, plus strong communication, relationship-building, problem-solving, and adaptability. The role offers a US OTE of $160,000–$240,000 (70/30 base/commission), potential bonuses and benefits, a hybrid work model with some in-office days, and Zendesk’s commitment to diversity and equal opportunity, with AI screening noted in the process.

This role designs, develops, and deploys workflow automations across Employee Services, IT, and People Operations, partnering with business stakeholders and IT to analyze and reimagine complex processes through automation, AI, and integrations, using tools such as Zendesk, Workato, Google Workspace, Slack, and Workday. You’ll experiment with AI-powered agents and workflow frameworks, collaborate with the AI & Automation Director, AI Governance, and Enterprise Architecture to pilot tools responsibly, and create reusable automation templates and documentation to accelerate adoption. Responsibilities include assessing automation requests, maintaining a backlog, prioritizing work with leadership based on impact and strategic objectives, and supporting performance metrics like ROI, time-savings, and productivity gains for continuous improvement. Basic qualifications include a bachelor’s degree or equivalent, 3–5 years designing and deploying automations, hands-on experience with iPaaS/RPA tools (e.g., Zapier, n8n, Make, Workato, UiPath), familiarity with AI APIs, ITSM/HR workflows, REST/JSON/webhooks, and solid programming fundamentals, plus agile collaboration and strong communication. The role is hybrid with in-office presence and must be located in Mexico City or Estado de Mexico, with specifics determined by the hiring manager; Zendesk is an equal opportunity employer that may use AI for screening and provides accommodations upon request.

The Senior Solutions Consultant at Zendesk handles all technical, solution, and competitive aspects of the sales cycle, acts as the technical bridge between Account Executives and prospects, and owns the prime technical relationship to ensure customer happiness through onsite, online, and virtual engagements. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software solutions, excellent interpersonal and communication skills, strong discovery and objection-handling abilities, and experience scoping, managing, and executing customer pilots and proofs of concept with defined success criteria and timelines. The role also requires knowledge of web/scripting technologies (HTML, CSS, JavaScript), prompt engineering, and SaaS applications, plus outstanding problem-solving and solution scoping abilities, including the capacity to learn emerging AI technologies quickly and to use LLMs like ChatGPT and Gemini where appropriate. Desirable skills include experience in contact centers, vertical industry expertise, prior consulting in enterprise software implementations, familiarity with Customer Service Software, ITSM, data warehousing, BI, and workforce engagement, and experience developing or selling AI solutions, as well as formal B2B/Sandler or Challenger-style sales training. The US annualized OTE ranges from $151,000 to $227,000 with an 80/20 base/commission mix and potential bonuses, with travel up to 40%; Zendesk also highlights a hybrid work model, commitment to diversity and inclusion, and equal opportunity employment, including accommodation for disabilities.

Zendesk's Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, enabling scalable self-service capabilities and standards across the organization. The role is a technical expert responsible for eliciting requirements, analyzing data, recommending BI solutions, and building insightful visualizations, while guiding stakeholders and mentoring other BI analysts. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, developing user materials, performing data profiling and statistical analyses, and delivering dashboards, reports, or datasets that impact the business. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years in a BI/Analytics role with large-scale BI experience, strong SQL/Python and BI tools (Looker, Looker Studio, Tableau), data modeling and data warehouse experience, ability to lead large BI projects, travel up to 5%, and eligibility to work from Mexico City or Estado de Mexico with a hybrid onsite schedule. Zendesk emphasizes a diverse, inclusive workplace, hybrid working arrangements, AI screening per company guidelines, and accommodations for applicants with disabilities, with opportunities to work in offices around the world.

Zendesk is hiring a Dutch-speaking Business Development Representative to join its Sales Development team for EMEA, responsible for driving new business and building the regional sales pipeline through outbound prospecting across startups, unicorns, and enterprise customers. You will be a key team member, managing a busy outbound pipeline, delivering top-class customer experience, and creatively sourcing new leads using social tools while expanding into new groups and divisions of existing Zendesk customers. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, strong written and verbal communication, fluency in English and Dutch (Danish/Swedish a plus), and a preference for a Bachelor's/Master's degree; hybrid work must include time in the Lisbon office. Zendesk offers a supportive culture with leadership focused on development, a buddy system, and flexible work options with equipment and tools provided to succeed in either location, reflecting its hybrid approach and emphasis on DEI. The company may use AI in screening applicants; Zendesk is an equal opportunity employer committed to diversity and inclusion, offering accommodations on request via peopleandplaces@zendesk.com.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, targeting Enterprise and Mid-Market executives and convincing C-level and director-level buyers of the software’s technical merits. They serve as the technical bridge between Sales, Marketing, and Product, owning the primary technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFIs/RFPs to solutions, and strong communication, presentation, and writing skills, with experience in pilots/PoCs and knowledge of web technologies and SaaS; a bachelor’s degree is required, travel is required, and a willingness to work in a fast-paced startup environment with multiple roles is necessary. Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk offers a hybrid work model, emphasizes fairness and inclusion, may use AI screening in applicant evaluation, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

The Technical Architect will develop customized technical solutions aligned with customers' business objectives and own end-to-end delivery of Zendesk-based contact center implementations after understanding functional and technical requirements. They will configure services and deploy resources in customers' AWS accounts (Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3, and more), lead multi-resource technical projects, mentor junior colleagues, and translate business objectives into technical solutions with expert recommendations and defined execution. They will collaborate with Zendesk Professional Services teams across engagements as the lead technical solution designer, lead or participate in design and configuration workshops, produce Technical Design Documents and Zendesk Custom App Specifications, and support development and testing with QA Analysts. They will maintain ongoing communication with Engagement Managers about project status, manage multiple projects concurrently, handle high-profile escalations, support pre-sales by gathering requirements and providing solutions and estimates, and maintain Zendesk product expertise for the Contact Center to lead technical discussions and propose enhancements. Qualifications include a Bachelor’s Degree or equivalent with at least 3 years in consulting or programming, mandatory Amazon Connect experience, 3+ years building and deploying complex cloud-based solutions, familiarity with backend languages (Java, C#, Node.js, Python, PHP), AWS experience and RESTful APIs, SaaS familiarity, strong communication, and hands-on coding with AWS Lambda and Python; Zendesk also emphasizes its hybrid work model and commitment to diversity and inclusion with accommodations available.

- The Solutions Architect will be the primary technical expert in the pre-sales process, partnering with the Contact Center Platform Architecture team and potential customers to design and scope customized Zendesk-based solutions that secure new professional services engagements. - Responsibilities include leading pre-sales technical scoping, analyzing customer requirements, recommending optimal use of Zendesk products, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep technical expertise across Zendesk’s Contact Center product suite, and collaborating with Professional Services to ensure a smooth transition from sales to delivery. - Qualifications require 3+ years of customer-facing experience (preferably in technical support or consulting), 3+ years building, migrating, and deploying complex cloud-based solutions, experience implementing and supporting AWS environments with Amazon Connect as a must-have, the ability to translate business objectives into a comprehensive technical solution and estimate, and exceptional communication skills. - The role is hybrid, with in-office presence required part of the week and a schedule determined by the hiring manager, blending onsite collaboration with remote flexibility. - Zendesk emphasizes a fulfilling and inclusive workplace, with commitments to diversity, equity, and inclusion, transparency about AI screening, equal opportunity employment, accommodations for applicants with disabilities, and a contact for accommodation requests.

The Services Consultant will own end-to-end technical delivery for customers, from requirements gathering to go-live, ensuring solutions are technically sound and aligned with business goals. Responsibilities include serving as a Zendesk Contact Center subject matter expert, leading design workshops, producing Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3, and more), collaborating with cross-functional teams, conducting client training, and maintaining regular project communications with Engagement Managers. Qualifications include 3+ years of customer-facing experience (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years building/migrating complex cloud solutions, experience implementing and supporting AWS environments, automation and integration experience across contact centers, strong coding skills with AWS Lambda and Python, and a passion for hands-on work. The role is hybrid, designed to balance in-person collaboration with remote work, requiring partial on-site attendance at a local office with schedule details determined by the hiring manager, within Zendesk’s culture of work-life balance, diversity and inclusion, and social impact. Zendesk is an equal opportunity employer that may use AI screening, provides accommodations for disabilities on request, and offers information about EEO rights and diversity initiatives.

This role is for a Sales Development Analyst on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical and strategic partner to the North America and LATAM Sales Development Leadership team to optimize top-of-funnel motion and align the SDR engine with global pipeline goals. The ideal candidate is a detail-oriented, data-driven problem solver with excellent analytical skills, a solid understanding of the sales development function and top-of-funnel operations in SaaS, and a track record of leveraging AI and automation to accelerate growth while translating performance data into actionable coaching insights. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams and leadership, AI/automation strategy and deployment, workflow management with cross-functional alignment (Revenue Ops, Marketing, Systems), best-practice scouting, data quality hygiene, and frontline support for SDRs. Qualifications include 1+ years in Sales Operations, Sales Development Operations, or similar analytics roles, high proficiency with Salesforce, Tableau, Looker, Snowflake, experience with Sales Engagement platforms (Groove, Outreach), data enrichment tools (ZoomInfo, Lusha), and knowledge of integrating AI into GTM workflows, plus strong Google Workspace skills and SQL knowledge. The US base salary ranges from $71,000 to $107,000 with possible bonus or benefits, the role is hybrid with in-office requirements part of the week, and Zendesk is an equal opportunity employer that may use AI in screening applications while offering accommodations for applicants with disabilities.

Zendesk is seeking a Commercial Account Executive to expand its footprint in Denmark’s commercial segment (250–1,500 employees) and drive net-new business by connecting Danish organizations to Zendesk’s AI-powered CX platform. The role involves owning the full sales cycle, developing new business, growing and retaining existing accounts, articulating the value of AI-first CX, and collaborating with Solution Consulting, Marketing, Customer Success, and Partner teams. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market sector with a proven quota attainment, Danish and English fluency, strong negotiation and storytelling skills, deep understanding of AI and modern CX, proficiency with AI-enabled sales tools and CRM (Salesforce preferred), and experience with complex, consultative sales processes (e.g., MEDDPICC). The role is based in Denmark and can be hybrid or fully remote, joining a collaborative, high-impact sales team focused on customer success, innovation, and growth. Zendesk emphasizes diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations; it is an equal opportunity employer.

Zendesk is seeking a Commercial Account Executive to drive net-new business and expand its AI-powered CX platform in Finland and Iceland, with the role based in Denmark and allowing hybrid or fully remote work. The candidate will own the full sales cycle—from prospecting to closing—across Finland’s and Iceland’s commercial sectors, while building pipelines and expanding Zendesk adoption in multiple industries. Responsibilities include growing and retaining accounts by deepening relationships, articulating AI-driven value, leveraging AI tools, and collaborating with Solution Consulting, Marketing, BDR/SDR, Customer Success, and Partners to deliver seamless experiences. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market space with a track record of meeting quotas, Finnish and English fluency, strong negotiation and storytelling skills, and experience with CRM tools and value-based methodologies (e.g., MEDDPICC). Zendesk emphasizes inclusivity and equal opportunity, notes that AI may be used in screening, and supports flexible hybrid or remote work as part of its diverse, inclusive culture.

Zendeskは世界有数のカスタマーエクスペリエンス・サポートのプラットフォームであり、速いペースの環境でテクノロジーセールスのキャリアを積みたい人を募集しています。 本ポジションは、日本国内の見込み顧客に対するアウトバウンド営業を行い、セールス・プロダクトマネージャーやマーケティングなど社内ステークホルダーと協力して、日本のセールスパイプラインの開発に大きく貢献します。 主な責務は、見込み顧客へ積極的にアプローチし課題を理解、戦略的にターゲットを発見してパイプラインを構築・管理し、トップクラスのカスタマーエクスペリエンスを提供することです。 資格条件にはエンタープライズおよびコマーシャル部門のビジネス開発経験（特に日本の見込み顧客を扱った経験）、IT業界経験、営業関連環境での最低年数、コミュニケーション能力・対人スキル・日本語母語レベルと英語読解力、学士号取得が望ましいことが含まれます。 福利厚生には民間健康保険、在宅勤務サポート、携帯・ネット回線手当、社員株式購入プラン、職能開発手当、リチャージフライデー（月1回の金曜休み）、ハイブリッド勤務、ダイバーシティ推進と公平性、AIを用いた審査の可能性と合理的配慮の提供などが挙げられます。

Zendesk is hiring a Director of Strategic Enterprise Sales to lead a Bay Area–focused team, driving revenue and strategic expansion in complex Enterprise accounts by leveraging AI-enabled CX/EX solutions. The role entails hiring and coaching a high-performing team, developing go-to-market and upsell/cross-sell strategies, guiding multi-product deals, and maintaining disciplined territory planning, forecasting, and KPI-driven execution. You’ll maintain deep knowledge of Zendesk’s AI capabilities, deliver executive QBRs, and cultivate C-suite relationships to position Zendesk as a strategic enabler of intelligent CX. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a track record of exceeding targets, experience with complex MEDDPICC-style processes, strong forecasting and negotiation skills, travel, and proficiency with Salesforce, Outreach, and Clari; US OTE is $323k-$485k with a base/commission split. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity employment with a commitment to diversity and inclusion, and transparency about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a Corporate Account Executive to grow its corporate SaaS customer base and deepen relationships by aligning solutions to customers’ goals. The role focuses on top-line revenue growth through acquiring new customers, expanding existing accounts, cross-selling, and leading competitive sales cycles with value-based selling. You will build and manage a robust Salesforce pipeline, provide regular forecasts, and collaborate cross-functionally to refine sales strategies and hit KPIs. Qualifications include a BA/BS or equivalent, 2+ years in B2B SaaS sales or solution engineering with a proven track record of meeting or exceeding targets, strong prospecting and negotiation skills, and familiarity with Salesforce, Outreach, and Clari. The position is hybrid with part in-office work, Zendesk emphasizes inclusion and fairness, AI may screen applications per policy, and accommodations are available for applicants as needed.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to govern the application landscape, drive rationalization and consolidation, and help the company achieve its strategic goals as an individual contributor working with business, engineering, and IT teams. You will set standards, evaluate technologies, determine whether issues are process or system related, and lead the Enterprise Architecture Review Board to make evidence-based recommendations on new solutions. Responsibilities include analyzing and designing enterprise-wide technology solutions, creating capability models and current/future state diagrams, building cross-functional relationships, managing software requests, and developing dashboards to track applications and costs. Requirements are a bachelor’s or master’s degree in a relevant field, 4+ years in IT architecture or technology deployment (including 2+ years with EA tools/frameworks), and familiarity with EA concepts; preferred skills include the ability to explain complex concepts to technical and non-technical audiences, experience building EA artifacts, executive interaction, change leadership, and Lean-Agile familiarity. The role requires being physically located in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, AI screening where applicable, and accommodations as needed.

The posting is for an AI Agent Engineer at Zendesk, highlighting Gen3—a cutting-edge, goal-oriented AI agent system that uses multi-agent architectures and LLMs to reason, plan, and adapt in real time. The role centers on designing, developing, and deploying autonomous agents that leverage LLMs to streamline operations and handle complex, multi-step tasks, while effectively communicating technical concepts to technical and non-technical stakeholders. Responsibilities include building robust, stateful AI agents with Python and frameworks like LangChain and LlamaIndex; integrating with enterprise systems and APIs; evaluating foundation models; leading deployment lifecycles with cross-functional teams; troubleshooting and documenting processes. Core competencies include LLM-oriented system design; tool integration and APIs; retrieval-augmented generation; evaluation and observability; safety and reliability; performance optimization; planning and reasoning; and proficiency in Python, FastAPI, cloud deployment, and CI/CD, with bonuses for advanced degrees, ML fundamentals, productionizing research, and fine-tuning methods. The interview process is multi-stage, and Zendesk emphasizes hybrid work, equal opportunity, diversity and inclusion, and candidate privacy, with mentions of AI-based screening and accommodations.

The role is centered on recruiting new partnerships and collaborating with the Enterprise and Commercial sales teams to drive new bookings, expansion bookings, and customer acquisitions with partners, while accelerating opportunity velocity and conveying partner value to sales. It also involves creating and executing a regional go-to-market strategy, coordinating with regional field and channel marketing to fund partner-led campaigns with measurable ROI, and serving as the day-to-day liaison to drive incremental revenue through partner initiatives. The ideal candidate has 10+ years in partner channel development/sales, experience with regional resellers and tech companies, strong executive presence, a solid understanding of Zendesk’s value proposition and how partners monetize services, and a proven ability to present to partners and prospects (with a track record of carrying a quota). The role offers full flexibility, with work primarily remote or from the Melbourne office, supported by digital tools and the option to use Zendesk offices or flex spaces, plus occasional in-person gatherings. Zendesk emphasizes its mission as the intelligent heart of customer experience, supports a hybrid work model, notes AI may be used in screening, and commits to equal opportunity, diversity and inclusion, with accommodations available for applicants who need them.

Zendesk is seeking a Senior Program Manager, Product Development - AI to collaborate with Product Management, Engineering, and AI teams to define and execute a scalable, integrated Customer and Employee Service solution and unify experiences across Zendesk’s AI products. The role involves leading company-wide programs with cross-functional partners, guiding quarterly roadmaps, managing risks, owning regular status reporting, facilitating meetings and ceremonies, and building relationships across global teams. Requirements include extensive software engineering program leadership with at least three large-scale releases, strong AI knowledge, familiarity with Jira/Confluence/Trello/Kanban, risk identification and mitigation, facilitation skills, and experience coordinating multiple global programs. Zendesk emphasizes its mission to improve customer relationships, operates globally with a commitment to diversity and inclusion, and notes that AI may be used to screen applications; the Zendesk Neighbor Foundation supports local communities. For Poland, the base annual salary ranges from zł211,000 to zł317,000, with potential bonuses or incentives, and a hybrid work model requiring some in-office presence as determined by the hiring manager.

Zendesk is seeking an Associate Localisation Program Manager to oversee end-to-end localisation operations for its global products, coordinating translation projects, vendor relationships, budgets, and AI-driven automation. The role involves managing the full lifecycle of translation projects, educating stakeholders on localisation processes, building strong vendor partnerships, and ensuring timely, high-quality delivery. You will track and optimize localisation budgets, monitor KPIs and quality metrics, collaborate cross-functionally, document processes, and drive continuous improvements and AI-enabled efficiency. Requirements include a Bachelor’s or equivalent, 2-4 years in localisation PM/ops/vendor management in tech, ability to work autonomously in a fast-paced global environment, strong organizational and communication skills, familiarity with translation management systems (e.g., Phrase) and Unicode/CLDR, and a data-driven mindset. The position is based in Karnataka or Maharashtra, India with a hybrid schedule requiring some in-office presence, and Zendesk highlights its commitment to diversity, equal opportunity, accommodations, and, as applicable, AI-based screening.

Zendesk is hiring a Sales Operations Analyst who will drive a global transformation by designing data‑driven workflows, automations, and AI‑powered solutions to improve the go‑to‑market engine and partner across Sales, Marketing, Product, and IT, with a strong APAC focus. You will lead sales system initiatives, deploy Salesforce‑integrated automations, and maintain and improve integrations and tooling to streamline workflows and scale for global teams. You’ll activate data with SQL, AI, and BI tools to build dashboards, reports, and alerts that enable informed decision‑making, and work with cross‑functional teams to ensure successful adoption of new tools and processes. Qualifications include 3–5 years in Sales/Revenue Operations or Systems Analysis (SaaS/B2B preferred), strong communication skills, Salesforce experience (Admin cert a plus), Zendesk experience a plus, and hands‑on API/iPaaS work (e.g., Workato, Zapier). The role is hybrid, with some in‑office time required, and Zendesk emphasizes fairness, diversity, and inclusion, equal opportunity employment, potential AI screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Sales Development Representative to drive new business for its EMEA region and to serve as a launching point for a sales career within the company. The role involves being a key member of the sales team, handling a high volume of inbound leads in the CRM to qualify high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing leads to AEs, while bringing creativity to a fast-paced, multicultural environment. Candidates should be fluent in Swedish or Danish with proficient English, have a passion for consultative sales, a “can do” mindset and excellent communication, and preferably some SaaS or business experience, with a hybrid work arrangement from Lisbon. The position emphasizes delivering an outstanding customer experience as part of a diverse Europe, Middle East and Africa team, with a requirement to work in the Lisbon office part of the week and remotely for the rest. Zendesk notes AI screening may be used in hiring, is an equal opportunity employer with diversity and inclusion commitments, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Public Sector Account Executive to grow its public sector SaaS business, focusing on building new relationships and expanding existing partnerships. Responsibilities include driving top-line revenue from new customers, cross-selling to current clients, nurturing relationships for retention, leveraging data and adoption insights to improve conversions and expansions, and leading multi-month, value-centric sales cycles with proof-of-concept stages. Requirements include a BA/BS or equivalent, at least 5 years in public sector sales or SaaS solution engineering with a proven quota track record, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel. Compensation features a US annualized OTE of $216,000 to $324,000 with a 50/50 base/commission split, and potential bonuses or benefits, with offers based on location and capabilities. Zendesk emphasizes an inclusive, hybrid work environment, is an equal opportunity employer, and commits to diversity, equity, and inclusion while providing accommodations as needed.

The Senior Technical Account Manager (Sr. TAM) at Zendesk serves as a strategic advisor and technical leader for the company’s most complex enterprise customers, using deep technical and business acumen to drive transformational outcomes and mentor the TAM team. Core responsibilities include building and executing customer technical strategy roadmaps, architecting and documenting complex CX ecosystems (including multi-brand setups and integrations), leading executive reviews and value plays, coordinating Zendesk resources across deployments, and advocating for customer needs with product teams. Required qualifications include 12+ years of technical experience (8+ in enterprise), a proven track record of delivering measurable business outcomes through technical leadership in SaaS, service management and CX transformation, executive-level advisory experience, and strong cross-functional leadership and communication skills; knowledge of SaaS architectures and Zendesk products is a plus. Key competencies cover Strategic Leadership & Vision, Business Impact & Outcome Creation, Enterprise Influence & Leadership, and Mentorship & Knowledge Leadership, with proficiency in English and Portuguese a plus. The role is hybrid and based in Mexico City or Estado de Mexico, with in-office requirements part of the week, and Zendesk emphasizes diversity, inclusion, and equal opportunity, including AI screening considerations and accommodations for applicants with disabilities.

Zendesk’s AI/ML Platform powers AI-driven experiences for over 125,000 brands, and the Senior ML Engineer will lead GenAI infrastructure—including the internal research platform, LLM Proxy, A/B testing and evaluation tooling, and agentic workflow orchestration—to enable secure, cost-efficient, scalable ML across products. Daily responsibilities include building benchmarking frameworks for LLMs (A/B tests and offline evals), contributing to the LLM Proxy design for safe observable access to multiple foundation models, and partnering with applied ML, product, and platform teams to meet diverse use cases while ensuring observability, rate-limiting, and cost attribution. Requirements include 5+ years of production ML systems experience, familiarity with core ML infrastructure (model registries, feature stores, orchestration, serving), knowledge of LLM/GenAI platforms, experience with cloud providers and Kubernetes/Docker, and proficiency in at least one server-side language with solid CI/CD/testing skills. Preferred qualifications include experience with agentic automation and building tools that boost developer productivity and platform adoption across teams. The role offers full ownership and impact, a collaborative team, opportunities to learn and grow, and a hybrid work setup with part-time onsite presence, along with Zendesk’s commitment to diversity and inclusion and AI-driven screening in the hiring process.

Zendesk is seeking a positive, performance-driven Principal PSE/Partner Sales Executive based in Singapore to lead partner-led growth across the Philippines and APAC. The role involves building, operationalizing, and owning the partner ecosystem, recruiting and onboarding new partners, enabling them with Zendesk’s value propositions and tools, and crafting joint business plans to meet revenue and profitability targets with Zendesk Direct Sales. You will align regional sales with partners, manage opportunities, drive GTM activities with Marketing, track leads and forecasts, and ensure partners follow Zendesk’s sales methodology while delivering value to customers through demos and executive engagements. Education and experience require a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment, strong prospecting and CRM/BI skills, and the ability to engage C-level stakeholders and coach others, with knowledge of sales methodologies a plus. Zendesk emphasizes a hybrid, inclusive culture and is an equal opportunity employer, with commitment to diversity and accommodations for applicants with disabilities, and notes that AI may be used to screen applications.

Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to manage revenue recognition for SaaS contracts and oversee related processes, systems, and policies. The role includes ensuring fundamental ASC 606 compliance, serving as an advisory resource on customer contracts and amendments, and using data-driven analysis to guide management decisions. Other duties involve driving continuous improvement of revenue processes, ensuring data integrity of revenue and contract data, and supporting financial reporting and audits. Requirements include strong ASC 606 knowledge in SaaS, a degree in accounting or finance (CPA preferred), experience with Zuora, Z-Revenue, NetSuite, and Salesforce, plus excellent analytical, collaboration, and project-management skills, the ability to work US hours, and must be located in Mexico City or Estado de Mexico. The position offers a hybrid work model, Zendesk’s commitment to diversity and inclusion, an AI screening notice, and accommodations for applicants with disabilities.

Zendesk is a leading customer experience and support platform hiring for a software sales role in ANZ, based in Melbourne, with a hybrid onsite/remote arrangement (onsite 3 days a week). The role is a pure hunting sales position focused on identifying, qualifying, and developing opportunities across SMB/Commercial/Enterprise segments, working with internal stakeholders such as sales and product managers, industry sales directors, and marketing. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline, collaborating to target prospects, and maintaining a robust pipeline with a top-tier customer experience. Candidates should have at least 2 years of sales-related experience, business development experience within ANZ, a competitive self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for disabilities, with a hybrid work model that combines in-person collaboration and remote flexibility.

Zendesk is recruiting an Enterprise Account Executive to grow its enterprise SaaS business by building new relationships and expanding existing partnerships. You will drive top-line revenue by acquiring new enterprise customers, pursuing cross-sell opportunities, managing key client relationships, leveraging data and adoption history, and creating quarterly territory plans to boost market share while leading multi-month, value-centric deals with proofs of concept. You’ll secure C-level sponsorship, collaborate with internal teams to optimize sales strategies, negotiate and close complex deals, and maintain a robust pipeline and accurate forecast to exceed targets. The role requires a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a strong quota history, experience selling to VP/C-level executives in large organizations, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker; travel is required. Zendesk highlights hybrid work, a commitment to diversity and inclusion, equal opportunity hiring, accommodations for disabilities, and notes that AI may be used to screen applicants in accordance with policy.

The job is AI Sales Specialist Lead for APAC at Zendesk, a quota-carrying leadership overlay role that mentors a team of AI Sales Specialists and may also lead key opportunities. You’ll own regional AI sales targets, tailor plans with local teams, and guide large, complex deals across diverse APAC markets. You’ll build strong customer relationships, advocate a value-based consultative selling approach, oversee AI trials/POCs, and collaborate with APAC GTM leadership on growth and adoption. You’ll serve as an AI sales enablement evangelist, educating AEs and go-to-market teams, handling escalations, and coordinating with Product, Marketing, and Customer Success. Candidates should have proven quota-carrying sales leadership experience (preferably in Conversational AI/CX), strong communication and stakeholder management skills, willingness to travel, and possibly overlay/co-sell experience; Zendesk supports hybrid work, diversity and inclusion, equal opportunity, and provides accommodations as needed.

Zendesk is looking for a seasoned Senior Product Manager to join their Contact Center Product Team, where they will drive product strategy and execution for AI-powered products. This role involves collaborating with cross-functional teams to develop user-centric solutions, oversee product aspects, and communicate effectively with leadership on product vision and performance. The ideal candidate will have a strong background in technical product management, excellent communication skills, and the ability to analyze data to inform decisions. Duties include defining product strategies, managing Agile development processes, conducting market research, and prioritizing features based on customer needs. Zendesk emphasizes diversity and inclusion in hiring practices and offers a hybrid work environment that combines in-office and remote work.

The job involves collaborating with regional and partner teams to manage a pipeline of partner-sourced opportunities and support marketing campaigns. Candidates should have experience with SaaS models, strong critical thinking skills, and a proactive attitude. Responsibilities include managing sales and recruitment pipelines, supporting existing partners, and facilitating communications between partners and Zendesk sales teams. The position requires at least two years of experience in software sales, excellent communication skills, and proficiency with software applications. This hybrid role allows flexibility for remote work while fostering in-person collaboration, and Zendesk emphasizes diversity, equity, and inclusion in its hiring practices.

The job opportunity is for a Lead User Experience Researcher at Zendesk, focusing on collaborating with cross-functional teams to develop strategic research plans that provide valuable insights for product development. Candidates should have a strong background in various research methods, mentoring abilities, and a passion for improving user experiences. Responsibilities include leading research projects, presenting insights, mentoring team members, and advocating for user-centered design principles. Required qualifications entail 8-10 years of applied product research experience, expertise in research methodologies, and excellent communication skills. Zendesk offers a hybrid work environment, emphasizes diversity and inclusion, and utilizes AI for application screening.

The job description for a position at Zendesk highlights a hybrid work model that balances on-site collaboration with remote flexibility, determined by the hiring manager. Zendesk's software aims to simplify customer service interactions, powering numerous conversations for recognizable brands. The company promotes an inclusive work environment and values diversity, ensuring that all applicants receive fair consideration without discrimination based on various characteristics. AI and automated systems may be used for screening applications in compliance with company policies and relevant laws. Zendesk is committed to accommodating applicants with disabilities and encourages those needing assistance to reach out for support.

The Business Process Manager at Zendesk will lead transformation efforts to enhance business operations and improve customer experience. This role involves managing a team of analysts, establishing work routines, fostering a culture of continuous improvement, and coordinating operational excellence initiatives. Candidates should have over 7 years of relevant experience, including people management and proficiency in continuous improvement methodologies and project management tools. Zendesk promotes a flexible hybrid working environment, emphasizing employee well-being and inclusivity. The company is committed to diversity and equal opportunity in hiring practices, with specific requirements for candidates based in Mexico City or surrounding areas.

Zendesk is seeking a Senior Account Executive to enhance their mission of exceptional customer service, focusing on B2B sales within the SaaS industry. The role emphasizes acquiring new commercial customers, managing existing relationships, and driving revenue growth through innovative strategies and account expansion. Successful candidates should have at least four years of relevant sales experience, exceptional communication skills, and a strong ability to navigate complex sales cycles. The position offers a hybrid work environment, combining in-person collaboration with remote work flexibility. Zendesk is committed to diversity and inclusion, ensuring fair hiring practices and accommodations for applicants with disabilities.

Zendesk is seeking a Manager for its Internal Audit team to report to the VP of Internal Audit and enhance the company's audit function. The role involves overseeing financial compliance, particularly with regulations such as Sarbanes-Oxley (SOX) and GAAP, and conducting audits across various areas of risk. Responsibilities include developing annual audit plans, managing a global SOX compliance program, and collaborating with stakeholders to address risk gaps. The ideal candidate should have at least 10 years of experience in internal audit or a Big 4 audit firm, possess relevant certifications, and have strong leadership and communication skills. Zendesk supports a hybrid work model and emphasizes diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a detail-oriented Administrative Assistant to provide essential support in their Pune office, emphasizing a culture of excellence and collaboration. This role includes managing calendars, arranging travel, processing expense reports, and enhancing team collaboration through effective communication. Ideal candidates should have proven experience in administrative support, strong organizational skills, and proficiency in office productivity tools. Zendesk promotes a hybrid work environment, combining in-office collaboration with remote flexibility, while also prioritizing diversity and inclusion in their hiring practices. The company is committed to employee growth and offers opportunities for skill development in a dynamic setting.

Zendesk is looking for a Senior Operations Manager to enhance its AI Agents and Knowledge products' innovation by collaborating closely with the VP and the Product and Engineering teams. This role focuses on improving operational efficiency within the Product Development team and streamlining hiring processes to meet growth objectives. Candidates should have experience in SaaS product development, specifically in B2B SaaS or AI/ML contexts, along with strong organizational and communication skills. Responsibilities include optimizing hiring practices, facilitating cross-functional collaboration, enhancing team performance, and supporting release planning. The position offers a hybrid work environment and emphasizes Zendesk's commitment to diversity and inclusion, along with competitive salary and benefits.

Zendesk is seeking exceptional sales talent for its Sales Development team in EMEA, which serves as the foundation for sales excellence within the company. The role focuses on driving new business and delivering outstanding customer experiences while actively prospecting new leads. Candidates should be native German speakers, fluent in English, and have at least six months of sales experience, preferably in a SaaS environment. Zendesk offers a supportive hybrid working model that allows for both onsite collaboration and remote work flexibility. The company is committed to fostering a diverse and inclusive workplace and provides various resources, including leadership support and necessary technology, for employee success.

Zendesk is seeking a candidate to join its Strategic Finance and Analytics team, which plays a crucial role in providing data-driven insights and decision support across various departments. The ideal candidate should possess a combination of strong analytical skills, business acumen, and technical expertise, particularly in SQL and Business Intelligence tools. Key responsibilities include reporting findings to leadership, generating insights through data analysis, and collaborating with cross-functional teams to define metrics. Applicants should have 3-5 years of experience in an analytics role and a relevant degree, with a preference for those with previous SaaS experience. Zendesk promotes a flexible hybrid work environment and emphasizes diversity, equity, and inclusion in its workplace culture.

Zendesk is looking for an experienced Engineer to join its Employee Services team to enhance the Employee Help Center, utilizing innovative technology to provide resources like IT, HR, Legal, and Finance. The role involves optimizing the Zendesk instance, collaborating with cross-functional teams, and implementing customized solutions to improve employee services and operational efficiency. Key responsibilities include engaging in front-end development, overseeing third-party integrations, and utilizing APIs for automation. Candidates should have over three years of experience with web applications, proficiency in modern JavaScript frameworks, and a robust understanding of Zendesk development practices. Zendesk offers a hybrid work environment, competitive salary, and benefits, while promoting diversity and inclusion in their hiring practices.

Zendesk is seeking motivated individuals for a career in software sales, particularly in an inbound sales role focused on the ASEAN market. The position involves engaging with prospects, qualifying leads, and managing a significant volume of inbound inquiries in order to develop a robust sales pipeline. While previous sales experience is beneficial, the company emphasizes a competitive mindset and strong communication skills as key attributes for success. Zendesk offers a hybrid work environment that combines in-office collaboration with remote flexibility, fostering a culture of connection and inclusivity. The company is an equal opportunity employer and actively promotes diversity and inclusion in the workplace.

The job description outlines the role of a Scrum Master at Zendesk, emphasizing their responsibility to create a high-performing Agile environment by supporting teams through Agile methodologies and Zendesk’s hybrid Agile-SDLC delivery framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams in planning, execution, and release processes while focusing on continuous improvement and delivery metrics. Key responsibilities include facilitating Agile ceremonies, helping teams navigate impediments, and promoting a collaborative atmosphere. Candidates are expected to have significant experience in Agile project delivery, relevant certifications, and strong communication and problem-solving skills. The position is based in Mexico City or the State of Mexico, promoting a hybrid work model that balances on-site collaboration with remote work flexibility.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.

Zendesk QA is looking for experienced back-end developers to join their expanding team to create AI-driven customer service quality assurance solutions, with a focus on enhancing customer interactions. The role is hybrid, based in Estonia, and allows for a combination of remote work and in-office collaboration. Candidates should have at least three years of relevant experience, proficiency in programming languages like Python and Go, and familiarity with cloud-native technologies. Responsibilities include building and optimizing APIs, ensuring application performance, implementing security features, and conducting code reviews. Zendesk fosters an inclusive work environment and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for Zendesk Copilot, focusing on AI-driven experiences. This position involves shaping high-impact design initiatives, collaborating with cross-functional leaders to align design strategy with business objectives, and promoting inclusive design practices. The ideal candidate should be a strategic thinker and skilled communicator with extensive experience in enterprise-level product design, capable of mentoring other designers and influencing stakeholders. Responsibilities include driving design vision, leading complex initiatives, and setting quality standards while using user-centered design methods. The role offers a hybrid work environment where employees can collaborate in-office and work remotely, and Zendesk emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a software engineer to join their Contact Center team, particularly focusing on their Voice products, which are complex real-time applications. The ideal candidate should be passionate, collaborative, and responsible for delivering high-quality software through all phases of the development lifecycle. Key responsibilities include designing, implementing, testing, and deploying software, along with participating in code reviews and troubleshooting. Candidates should have experience in JavaScript (React) and either Ruby/Rails or Golang, along with strong communication skills and a willingness to tackle challenges flexibly. The position offers a hybrid work model, a competitive salary range, and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a dedicated SMB Account Executive to join their mission of enhancing customer service through product innovation and human connection. This role involves driving revenue growth by acquiring new customers, managing customer relationships, and identifying opportunities for upselling within the SaaS landscape. Candidates should have at least two years of B2B sales experience, strong communication and negotiation skills, and the ability to manage customer relationships effectively. The position emphasizes collaboration with internal teams and utilizing sales tools like Salesforce to optimize strategies and track progress. Zendesk fosters an inclusive workplace culture, offering a hybrid work model that allows for both in-person and remote collaboration.

Zendesk is seeking a Product Led Growth Sales Specialist who is enthusiastic about enhancing customer experiences in a dynamic environment. The role primarily involves managing inbound inquiries from customers through various communication channels, while promoting Zendesk's solutions and guiding customers through their buying journey. Ideal candidates should have strong communication skills, a passion for Zendesk technology, and the ability to multitask effectively. Previous sales experience or a customer-facing role is preferred, and the position requires in-office attendance four days a week. Zendesk promotes a diverse and inclusive workplace and supports a hybrid work model, allowing for both in-person and remote work arrangements.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer engagement and support their innovative solutions. The role involves handling inbound inquiries, providing exceptional support via chat and email, and guiding customers through their purchasing decisions while collaborating with traditional sales professionals. Candidates should have strong communication skills, a passion for Zendesk technology, and the ability to manage high volumes of inquiries in a fast-paced environment. The company values diversity and inclusion, encouraging applicants to apply for this rewarding sales role based in Mexico City or Mexico State. The position offers a hybrid work model, promoting in-office collaboration while allowing for remote work flexibility.

Zendesk is hiring Software Engineers II and Senior Software Engineers in Kraków, Poland, with an emphasis on diversity, equity, and inclusion within the workplace. Candidates should have a strong foundation in programming, experience in cloud technologies, and a passion for solving large-scale challenges. The role involves collaborating with global teams to build scalable products, writing code, and optimizing performance while offering opportunities for personal and professional growth. Zendesk supports a hybrid work model, requiring in-office attendance one day a week and promoting flexibility in work schedules. The position offers a competitive salary range and highlights the company's commitment to fostering a supportive and inclusive environment for all employees.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.

The AI Specialist, Customer Success at Zendesk plays a crucial role in driving customer adoption of Zendesk's Advanced AI Agents to ensure clients achieve business outcomes efficiently. This position requires collaboration across various organizational levels within client companies, focusing on enhancing customer relationships and accelerating the realization of AI-driven value. The responsibilities include proactive customer engagement, education on AI products, and ensuring smooth onboarding while overcoming barriers to adoption. Candidates should have a background in customer success, particularly in technology or SaaS, and possess strong interpersonal skills to influence stakeholders at all levels. The role offers a hybrid work environment, blending remote flexibility with in-office collaboration for a fulfilling experience.