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The Zendesk Product Led Growth Team is hiring a Software Engineer - Full Stack with frontend expertise (JavaScript/TypeScript and React) to make the Zendesk purchasing experience more consistent and intuitive. Responsibilities include collaborating with product managers and engineers, adhering to Zendesk design-build-deploy standards, championing best practices and test coverage while preserving stability, participating in code reviews and design discussions, and partnering across the entire software development lifecycle. Requirements include 2-4 years of frontend development experience, proficiency with Session Management, ORM, Caching, JavaScript/CSS/HTML, CSS-in-JS, JSON, REST APIs, experience building complex SPAs with React or similar frameworks, hands-on Ruby on Rails experience, and hands-on experience with AI tools like Cursor, GitHub Copilot, ChatGPT, and Claude, plus a team-first agile mindset and willingness to learn. Bonus skills include Datadog or similar log aggregation tools, MySQL, AWS (Aurora RDS), instrumentation platforms like Segment or Pendo, CI/CD and delivery systems (GitHub Actions, Travis, Jenkins), and JavaScript tooling such as Webpack and Node.js. The role requires candidates to be physically located in Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk may use AI screening in candidate evaluation; and Zendesk is an equal opportunity employer offering accommodations for disabilities.

The Staff Incident Manager role at Zendesk, based in Manila, aims to drive process improvement, lead Proactive Problem Management, and coordinate engineering response to Severity 0 and 1 incidents across the organization to ensure platform reliability during critical global windows in an AI-first era. Responsibilities include acting as Incident Commander for Severity 0 incidents, leading data analysis and root-cause workflows, reducing MTTR, facilitating blameless post-incident retrospectives, and advancing incident management processes, dashboards, and training. The role involves cross-functional collaboration with Engineering, Product Development, and Customer Advocacy, mentoring other Incident & Escalation team members, and contributing to on-call rotations to support global infrastructure. Qualifications require 5+ years in Incident and Problem Management within enterprise SaaS/IaaS/cloud, strong ITIL knowledge, proven cross-functional leadership for high-severity outages, and the ability to work across AMER/EMEA time zones from Manila; a Bachelor’s degree or equivalent is expected. Preferred qualifications include ITIL v4 Managing Professional/Strategic Leader, experience with AI-driven automation/LLMs in incident response, blameless postmortems in global organizations, plus Zendesk’s commitment to equal opportunity, hybrid work, and potential AI screening of applicants to support diversity, equity, and inclusion.

Zendesk is hiring a Strategic Enterprise Account Executive to grow the strategic enterprise SaaS business by building relationships, introducing innovative solutions, and expanding existing partnerships. Responsibilities include driving top-line revenue by acquiring new strategic enterprise customers, cross-selling to existing clients, nurturing relationships for retention, using data insights to prospect and optimize the pipeline, and creating quarterly territory plans to increase market share. The role requires aligning Zendesk solutions with client objectives, leading complex, multi-month sales cycles with proofs of concept, maintaining a robust pipeline and forecast, and establishing C-level sponsorship. Requirements include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets (two of the last three years), experience selling to VP and C-level executives, managing relationships with large-revenue organizations, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; ability to travel. Zendesk emphasizes a fulfilling, inclusive culture with a hybrid work model, notes that AI may be used to screen applications, and is an AA/EEO/Veterans/Disabled employer that provides accommodations upon request.

The Poland-based job posting lists an annual base salary range of zł257,000 to zł385,000, with actual compensation based on relevant capabilities, experience, and other factors, and potential bonuses or benefits to be communicated at the offer stage. Zendesk describes itself as the intelligent heart of customer experience, powering billions of conversations for well-known brands. The company supports a hybrid work model that combines in-person collaboration at Zendesk offices with the flexibility to work remotely part of the week. Zendesk may use AI or automated decision systems to screen or evaluate applications in line with company guidelines and applicable law, and it is an equal opportunity employer committed to diversity, equity, and inclusion. The organization provides accommodations for applicants with disabilities and disabled veterans, and US-based applicants can access EEO rights information via a link; for accommodations, email peopleandplaces@zendesk.com.

Zendesk's CX organization is undergoing a massive transformation and is seeking a Senior Analyst IC to join the CX Data & Insights team as a trusted advisor to CX leadership, bridging complex datasets with strategic execution and measuring the direct business impact of changes to the global post-sales strategy. The role's key responsibilities include strategic business analysis and impact modeling to drive data-driven decisions, churn and health analytics, and planning execution for complex projects such as annual account carve-outs, territory balancing, and customer segmentation. It also involves "vibe coding" and intelligent ecosystem integration, leveraging AI tools (LLMs) to prototype scripts and automate reports, optimizing Snowflake AI components, and mapping data flows across Salesforce, Gainsight, Gong, and Snowflake for a unified post-sales view. Data governance duties require production-level SQL in Snowflake and ownership of downstream data requirements as part of the ED&A liaison, with standardization of metric definitions. The role requires 7+ years in Strategy & Operations or Advanced Data Analytics in a high-growth B2B SaaS environment, an AI-first mindset, advanced SQL and Snowflake expertise, domain knowledge of post-sales metrics (GRR, NRR), strong systems familiarity with Salesforce, Gainsight, and Gong, and exceptional stakeholder management, with compensation including a US base salary of $139k-$209k plus potential bonuses, a hybrid work model, equal opportunity employment, and accommodations with AI screening.

Zendesk is seeking an SMB Account Executive to grow its SMB base in SaaS through new customer acquisition, account expansion, and relationship-building to drive revenue and customer outcomes. You will manage and nurture client relationships, cross-sell products, use data and adoption history to prospect, articulate Zendesk's benefits, lead competitive deals, and maintain a qualified Salesforce pipeline with forecasts to exceed targets. Requirements include a BA/BS or equivalent, at least 4 years of B2B SaaS sales or solution engineering experience with a proven target record, strong presentation, negotiation, and outreach skills, and familiarity with Salesforce and Clari. The role offers a hybrid work arrangement with part of the week in the local office and part remote, with in-office schedule determined by the hiring manager. Zendesk commits to inclusive hiring, discloses potential AI screening, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

Zendesk is seeking a highly experienced Cloud Solution Architect with deep AWS expertise to design scalable, secure, and compliant cloud architectures, with strengths in data engineering, IAM, serverless, API-driven data platforms, and cloud-based contact center solutions. Responsibilities include designing and leading AWS-based architectures, implementing identity management and federation, building serverless event-driven apps, creating scalable data platforms, planning integrations with Amazon Connect, enforcing security and compliance, and defining Infrastructure as Code with Terraform and CloudFormation, plus building reusable modules and integrating IaC into CI/CD, as well as producing architecture documentation and communicating decisions to stakeholders. Required qualifications include 10+ years in cloud architecture with deep AWS expertise, AWS Solutions Architect certification, experience with Cognito/IAM/federation, serverless and event-driven AWS services, data platforms across relational and NoSQL stores, cloud security/compliance knowledge, hands-on Terraform/CloudFormation, and strong communication and leadership abilities. Preferred qualifications include multi-cloud or hybrid cloud experience, DevOps tooling familiarity, knowledge of customer experience, contact center, or identity platforms, and optional AI/ML solution design using AWS SageMaker/Comprehend/Lex, plus familiarity with the Zendesk ecosystem. Location is restricted to candidates physically located in Karnataka or Maharashtra, Zendesk offers a hybrid work model, and the company notes AI screening and a commitment to equal opportunity and reasonable accommodations for disabilities.

Zendesk is hiring a Senior Data Engineer for the Foundation Insights team to drive analytics, enablement, and data-driven decision-making across global engineering and product teams, focusing on operational data such as productivity, reliability, AI adoption, and infrastructure excellence. You will design, build, test, and maintain highly scalable data pipelines and analytical data models, create dimensional models with dbt in Snowflake, develop ETL pipelines and Airflow DAGs, and build self-service data products including Django dashboards and MCP servers for AI-powered data exploration. You will develop data models to track platform adoption, AI tool usage, and ROI, optimize performance through query optimization and caching, implement data quality tests and monitoring, and integrate data from APIs and third-party tools into Snowflake for analytics and AI enrichment. Basic qualifications include 3-5+ years of data engineering experience, proficiency in Python and SQL, hands-on dbt experience, and cloud data warehouses, with preferred qualifications such as Airflow, Terraform, Django/Flask, LLM/AI integration, API ingestion, data observability tools, and familiarity with engineering productivity metrics and CI/CD. Zendesk is an equal opportunity employer with a hybrid work model, and the company notes that AI or automated decision systems may screen applications, while offering accommodations for disabilities and maintaining commitments to fairness, diversity, and inclusion.

Zendesk is hiring a proactive Senior Product Counsel to support its global AI products in a fully remote role if desired, reporting to the Director of Product, Privacy, and IP. The role provides strategic, risk-calibrated legal guidance to product leadership, shaping AI strategy, compliance with evolving global AI safety and privacy laws, and initiatives to build customer trust. Responsibilities include empowering sales and marketing, collaborating with commercial legal to accelerate deals, engaging regulators and industry groups, fostering internal AI adoption in the legal team, and translating complex requirements into actionable insights while mentoring junior colleagues. Requirements include 7+ years of legal experience with at least 3 in-house, a law license, and preferred experience advising AI/software product teams plus interest in using AI to optimize processes; strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA) and a collaborative, pragmatic, cross-functional mindset. Compensation includes a US base salary range of $259,000 to $389,000 with potential bonuses and benefits; the company supports hybrid/remote work, is an equal opportunity employer, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior Director of Product Security to define and lead the product security vision across its products, AI capabilities, platform services, APIs, integrations, and developer ecosystem, aligning security with business strategy and customer trust. The role sets the security operating model, builds roadmaps to reduce customer risk while boosting engineering velocity, and participates in high-level risk decisions as well as deep technical work on authorization, API security, AI threat models, secure SDLC controls, vulnerability management, and incident analysis. You will drive secure-by-design engineering by creating reusable patterns, automation, platform controls, enhanced SDLC practices, and tooling, while partnering with AI and product teams to address risks in AI agents, copilots, LLM integrations, and autonomous workflows. The position also owns the full lifecycle of product vulnerability management and response, leveraging automation and AI-assisted analysis, coordinating with bug bounties, customer-reported issues, external penetration tests, and security incidents, and you will lead a global, high-performing team. Qualifications include 12+ years in product security or related fields with at least 7 years leading security or engineering teams, deep experience with large-scale cloud-native or AI-enabled products, strong engineering credibility and executive communication, plus familiarity with security frameworks; the US base salary range is $278,000–$416,000 with potential bonuses, and Zendesk is an equal opportunity employer that supports hybrid work and accommodations, noting that AI screening may be used in evaluating applicants.

Zendesk’s AI Success Strategist leads the AI-driven customer experience by owning the strategic AI roadmap for the AI-powered Resolution Platform and building executive partnerships from day one to ensure AI initiatives start strong and scale predictably. You will own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, aligning cross-functional teams, and driving execution from initial adoption through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and improved retention. Strategic responsibilities include serving as the design authority for deployments, shaping the long-term AI vision and business strategy with executive stakeholders, aligning Product, Services, Sales, Success, and Partners, and maintaining an ongoing mutual AI roadmap and channel/adoption plan. Qualifications include 8+ years in customer success/experience (with 2+ years AI-related experience), enterprise SaaS GTM or go-to-customer roles, demonstrated use of adoption analytics to forecast churn and expansion, a bachelor’s degree in a relevant field, and strong program management and cross-functional influence; AI domain knowledge is a plus. The role offers a US OTE range of $118,000–$178,000 with a 70/30 base/commission mix, a hybrid work model, and Zendesk’s equal-opportunity policies, including disclosures about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a technical Sales Engineer for its engineering presales team to write code, configure complex API integrations, and build production-ready POCs that showcase Zendesk’s AI capabilities and translate technical possibilities into customer solutions. You will own POC development and customized demos, build and maintain API integrations using REST/SOAP, webhooks, and middleware, partner on deep technical validations, and help scale internal tooling and automation templates while staying current on AI tech like LLMs, prompt engineering, and autonomous agent frameworks. Requirements include a Bachelor’s in a quantitative/technical field, 2–4 years in a technical client-facing role or hands-on software development, proficiency with modern languages (JavaScript, Python, Node.js) and REST/SOAP APIs, and willingness to travel 30–50%. Preferred qualifications include familiarity with cloud ecosystems (AWS, GCP, Azure), enterprise software infrastructure, ability to present technical concepts to both technical and non-technical audiences, and a portfolio of personal projects or GitHub/blogs. The role requires being located in Mexico City or Estado de Mexico, offers hybrid work options, notes that AI may be used to screen applications, and Zendesk emphasizes equal opportunity, diversity, inclusion, and reasonable accommodations.

Zendesk is seeking an Accountant to join its EMEA Finance team in Poland, responsible for general ledger activities and supporting statutory reporting and compliance. The role involves preparing monthly local-currency accounts under US GAAP and corporate policies, compiling the monthly financial package with variance commentary, performing balance sheet reconciliations, calculating accruals, and coordinating with the shared services team on fixed assets, prepayments, and accounts payable, plus VAT, cash flow forecasting, and internal controls. Requirements include a professional accounting qualification or degree in Accounting/Finance, at least 1 year of relevant general ledger experience, international accounting exposure, strong Excel, independence, organization, and excellent English. The Poland base salary is PLN 106,000 to 160,000 per year, with potential bonuses and a broad benefits package including hybrid work (two days per week in Kraków), extended stay options, development funds, medical and life insurance, wellbeing resources, family-forming support, and LTIP bonus and Recharge Leave. Zendesk emphasizes a collaborative, diverse, and inclusive global workplace with flexible, hybrid working options, AI screening policies, equal opportunity employment, and opportunities for growth and innovation.

Zendesk is hiring a Senior Director, Strategic AI & Hyperscaler Partnerships to lead its global partner strategy at the forefront of Generative AI, working with the Director, AI Partnerships, the CTO, and product/engineering to shape Zendesk's AI roadmap. The role will build and manage executive-level relationships with tier-1 partners (OpenAI, Anthropic, Amazon Bedrock, Baseten, Eleven Labs) and accelerate emerging partnerships with Microsoft and Google, ensuring top-down alignment on multi-year product, technical, and commercial roadmaps. Success metrics include direct CEO access, multi-C-level relationships, MFN access for technology and GTM, access to partner talent, and high-impact co-marketing and joint product initiatives. Responsibilities cover executive relationship management, strategic alignment across senior leaders, enabling day-to-day execution, mentoring the AI Partnerships Director, and providing guardrails for engagements with ISVs and hyperscalers. The ideal candidate has 15+ years in AI alliances, a hybrid tech-business background with strong networks in major AI foundations, is based in the SF Bay Area, and commands a US base salary of $298k–$446k plus incentives, operating in a hybrid in-office model that supports inclusion and equal opportunity.

Zendesk is seeking an AI-savvy SMB Account Executive to grow its SMB base and leverage AI-driven insights to accelerate revenue and deliver exceptional customer experiences at scale. Responsibilities include driving top-line growth by acquiring new SMB customers, nurturing relationships for retention, leading complex AI-powered sales cycles, co-creating AI transformation roadmaps with KPIs, and articulating ROI while collaborating with Solutions Engineers and cross-functional teams to design innovative solutions. Requirements include at least 2 years in B2B SaaS sales or solution engineering, the ability to discuss AI product architecture, proven prospecting and closing skills, solid forecasting and CRM use, and willingness to travel, with a BA/BS or equivalent experience. You are a customer-centric, data-driven collaborator who stays ahead of AI trends, mentors others, and balances visionary thinking with execution. The role offers a US OTE range of $111k-$167k (60/40 base/commission), a hybrid-work arrangement with partial in-office time, and Zendesk’s commitment to diversity, equal opportunity, and accommodations, with AI-based screening used as part of the application process.

The job is for a Senior Fullstack Engineer at Zendesk AI Agents, working on frontend and backend with cross-functional collaboration to deliver fast, reliable features and a strong user experience. You’ll be at the forefront of AI product development, responsible for building, testing, and rapidly iterating to scale to Zendesk’s massive user base. Responsibilities include maintaining and developing the platform with TypeScript and React, proposing architectural improvements, modularizing components, building user-friendly frontend apps for conversation design and automation, and staying current with tools and best practices. The ideal candidate is a communicative, product-minded engineer with strong TypeScript/React skills (or similar), a testing-first mindset, performance awareness, and a willingness to mentor others and continuously learn. Success is measured by contributions to frontend architecture and performance, shipping features that solve real customer problems, and influencing product direction, all within Zendesk’s inclusive, hybrid-work culture that may use AI in screening and which provides accommodations for applicants with disabilities.

Zendesk aims to make customer experience better through data and analytics, powering 125,000+ brands and supporting internal teams building CX products. The Zendesk Analytics Prototyping (ZAP) team creates fine-grained datasets that power Zendesk’s customer-facing analytics and inform support operations and product decisions, with the highest quality bar on the customer surface. The Senior AI Data Engineer will work across code, dbt models, and datasets to strengthen the data assets behind Zendesk’s customer-facing reporting and help progress toward an AI-enabled operating model. Key responsibilities include developing and maintaining ELT pipelines, building and optimizing SQL-based data models with dbt, improving data delivery and system efficiency, collaborating to translate requirements into scalable pipelines, and contributing to the team’s technical vision. Basic qualifications include 5+ years of data engineering experience, strong SQL, dbt and data modeling (Kimball/Inmon), Python, cloud data warehouses (BigQuery/Redshift/Snowflake), plus performance and cost optimization; preferred qualifications include AI-augmented engineering practices, SnowPro Core, Spark, Lean/6 Sigma, and the role supports a diverse, hybrid-friendly environment with AI screening as part of the process.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business by acquiring new enterprise customers, expanding existing partnerships, and cross-selling additional products to maximize account revenue. The role requires building C-level relationships, leading complex, value-centric sales cycles (often multi-month with proof-of-concept stages), and creating quarterly territory plans to increase market share in the enterprise sector. You will leverage data insights, adoption history, and customer intents to prospect new clients, optimize retention, maintain an accurate sales forecast, and collaborate with internal teams to drive strategy and execution. Qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota attainment, experience selling to VP/C-level executives, managing large accounts (over $2B in revenue), and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, with the ability to travel. Zendesk promotes a hybrid, inclusive workplace, is an equal opportunity employer, may use AI in screening, and provides accommodations for applicants with disabilities as part of its commitment to diversity, equity, and inclusion.

Zendesk is hiring a Forward Deployed Engineer (FDE) in its Technical Presales team to be a hybrid software engineer and strategic consultant embedded with strategic customers to design, build, and deploy production-grade AI solutions that deliver measurable ROI. Responsibilities include leading end-to-end delivery of AI agent and LLM-powered solutions (discovery to production handoff), building production-grade integrations and data pipelines, troubleshooting blockers, and collaborating with Sales engineering and Product to map systems and feed customer learnings back into the roadmap. The ideal candidate brings a founder mindset, 5+ years of production software engineering, full-stack fluency (Python/JavaScript/TypeScript with another backend language), AI/LLM expertise (RAG, vector stores, model safety), strong systems integration skills, excellent communication, and travel readiness of about 25–50%. Basic qualifications include 5+ years delivering production systems, proficiency in Python and JS/TS, experience deploying or integrating LLM-based solutions, cloud platforms and containerization, and willingness to work onsite with customers up to 50% of the time. Preferred qualifications include prior FDE or related technical services experience, familiarity with LLM tooling (LangChain, LlamaIndex, Haystack), knowledge of Zendesk or similar customer-support platforms, observability/ML ops experience, and data governance or enterprise security/compliance expertise, with Zendesk also highlighting its equal-opportunity culture and accommodations, noting that AI may be used to screen applications.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, helping brands deliver smarter, faster, and more personal service at scale. As a Sales Engineer, you’ll be a trusted advisor and technical thought leader who navigates complex customer challenges and partners with Sales, Product, Engineering, and Customer Success to architect AI-driven, scalable solutions. Your responsibilities include leading end-to-end technical and business discovery, designing AI/ML-driven CX & ES solutions, driving technical strategy through the sales cycle, integrating with Zendesk APIs and cloud platforms, aligning with compliance, and demonstrating ROI via analytics. Requirements include 5+ years of SaaS/CX sales engineering experience, strong knowledge of web/scripting technologies, proven pilots/PoCs, deep AI understanding, domain expertise in CCaaS/ITSM/BI/WFM or middleware, excellent communication, a bachelor’s degree, and willingness to travel. The US on-target earnings range is $148k-$222k with an 80/20 base/commission split, the role is hybrid with in-office requirements, and Zendesk emphasizes equal opportunity and accommodations, with AI potentially used to screen applications.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB base by hunting opportunities, closing deals, and nurturing relationships, leveraging AI-driven insights to accelerate revenue and align with customer goals. Responsibilities include driving top-line revenue with AI-powered pipeline development, managing customer relationships for high satisfaction and retention, leading complex sales cycles with AI and data-driven solutions, co-creating AI transformation roadmaps with measurable KPIs, and building data-backed ROI to influence procurement and upsell opportunities. The role also involves consultative technical conversations with Solutions Engineers and cross-functional teams, identifying cross-sell and upsell opportunities, staying ahead of AI market trends, and maintaining a robust Salesforce pipeline with forecasts while collaborating with Marketing and Customer Success to optimize campaigns. Required qualifications include at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong technical aptitude for AI product architecture and integrations, CRM proficiency, territory/account planning, a BA/BS or equivalent, willingness to travel, and outstanding communication and negotiation skills. The position offers a US OTE of $111,000 to $167,000 (60/40 base/commission), a hybrid work model with partial in-office days, and Zendesk’s commitment to diversity, equity, and inclusion, with AI screening of applications as part of the process and accommodations available upon request.

Zendesk is hiring a Technical Architect who will translate customer requirements into technical designs, collaborate with customer SMEs to integrate Zendesk into workflows, and craft successful Zendesk deployments. Responsibilities include leading technically oriented conversations with current and prospective customers, working with consultants, support, and account management to validate solutions, communicating complex concepts to executives, providing field feedback to influence product, designing proofs of concept, prototyping ideas, suggesting workarounds for product gaps, and leading discussions across a broad range of technologies. Requirements include a Bachelor's degree or equivalent with 1-2+ years of consulting or programming experience in languages such as Ruby, Python, Java, C#, or JavaScript; strong analytical and solution-scoping abilities; experience with RESTful APIs and backend/frontend development; SaaS experience; high energy and strong communication; English proficiency; other languages a plus. Nice-to-have items include experience in global teams, familiarity with a backend language, hands-on experience with Zendesk products, and Zendesk certifications. The role requires being physically located in Mexico City or Estado de Mexico with a hybrid on-site/remote schedule, and Zendesk emphasizes diversity and equal opportunity, with AI screening and accommodations available for applicants.

The Partner Sales Executive role at Zendesk in the EMEA region is responsible for building, operationalizing, and owning a partner-led plan in the territory, recruiting and onboarding partners, and ensuring they achieve revenue and profitability growth in line with Zendesk’s strategy while coordinating with Zendesk Direct Sales. Daily duties include building a powerful partner ecosystem aligned with GTM priorities, achieving partner sales targets across new business and expansion, assessing partner capacity and filling gaps with new partners, and enabling partners on Zendesk value propositions, products, and enablement tools. You will develop joint business plans with top partners, review progress quarterly, take remedial actions for performance gaps, align regional sales with partners, and act as a liaison to help partners close opportunities and facilitate GTM activities with the sales team and marketing for top-of-funnel pipeline. You will provide excellent partner experience, support across functions, track sales opportunities in CRM, drive partner revenue generation, ensure adherence to Zendesk sales methodology, maintain a strong new business pipeline, conduct discovery calls/demos, and serve as a Zendesk Partner Program ambassador. Qualifications include a bachelor’s degree, 5+ years B2B software/SaaS sales with quota carrying experience, strong prospecting and time management, excellent communication and interpersonal skills, ability to work with C-level stakeholders, knowledge of sales methodologies and BI/tools, fluency in English (Nordic/Benelux a plus), and Zendesk’s commitment to diversity, equal opportunity employment, hybrid work flexibility, and accommodations for applicants with disabilities.

Zendesk’s mission is to power exceptional service worldwide using AI-informed technology that humanizes customer interactions at scale. The Corporate Account Executive role targets mid-market customers (50–249 employees) and guides their digital and AI transformations rather than just closing deals. Core responsibilities include owning the full sales cycle, co-creating ROI-driven roadmaps with customers, leveraging tools like Salesforce/Clari/Outreach, collaborating with Solutions Engineers, Marketing, and Customer Success, and serving as a CX thought leader. Ideal candidates have 2+ years in B2B SaaS sales or solutions engineering, strong technical aptitude for value-driven conversations about software integrations, the ability to build relationships across organizations, and a growth mindset; formal degrees are not strictly required. Zendesk promotes a hybrid work culture with learning and mentorship, equal opportunity and inclusion, and uses AI screening in the applicant process; they encourage applicants who may not meet every point and offer accommodations.

Zendesk is hiring a Senior Product Sales Specialist for its Employee Service division to drive growth in B2B and B2C SaaS by building strategic relationships and expanding both new and existing customer partnerships. The role combines winning deals with deep technical discovery, leading conversations with IT, HR, Facilities, and Finance to map environments, integrations, and data models, and delivering tailored demos and proofs-of-concept. Responsibilities include strategizing sales opportunities with core teams, owning pipeline and bookings, handling technical objections, empowering the regional sales team, and channeling customer feedback to product development. Must-haves include proven B2B SaaS sales experience, technical credibility in demonstrations and integrations, strategic communication with decision-makers, complex deal navigation, collaboration, and travel readiness; nice-to-haves include ITIL knowledge, platform experience, AI/automation familiarity, cross-functional service depth, and a BA/BS or equivalent. The role is hybrid with on-site and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applicants, and accommodations for disabilities are available.

Zendesk is seeking a Product Led Growth Sales Specialist to engage customers primarily through chat and email, handle inbound inquiries, and close deals quickly in a frictionless sales process while collaborating with traditional sales. The role focuses on expanding within existing customers by leveraging AI, acquiring new logos, responding promptly to inbound leads, articulating Zendesk’s value, guiding buying decisions, and proactively following up to achieve high CSAT. The specialist will build engaging conversations, act as a trusted advisor, know when to escalate to an account manager, and collaborate with core and strategic sellers to ensure seamless handoffs and meaningful revenue contributions. Qualifications include English proficiency, prior sales experience (SDR/AE), a passion for Zendesk technology, strong organizational and multitasking abilities, and the ability to thrive in a fast-paced environment, with a requirement to work in the office four days per week in a hybrid setup. Zendesk emphasizes a hybrid, inclusive workplace with competitive benefits and flexible work options, notes that AI may be used in screening, and highlights that the role is part of planned growth in the Digital Segment along with accommodations for disabilities.

The Forward Deployed Engineer – AI & Solutions at Zendesk is a hybrid role that blends software engineering with strategic consulting, embedded with strategic customers to solve high-stakes blockers and deliver ROI from AI capabilities. You will lead end-to-end deployments of Zendesk’s AI Agents and LLM-powered workflows, owning discovery, scoping, system design, and production rollout, and you’ll troubleshoot escalations that fall outside standard support. You’ll build bespoke agent-based solutions, coding custom integrations, configuring retrieval-augmented generation architectures, and ensuring seamless integration with legacy tech stacks while bridging the customer’s IT team and Zendesk’s product/engineering teams. Ideal candidates have a founder mentality, 5+ years of production-grade coding (Python for AI/Data; JavaScript/TypeScript for frontend/integrations; Ruby/Java a plus), a full-stack mindset, AI fluency, and strong communication skills. Travel 25–50%, US OTE $200k–$300k with an 80/20 base/commission split and potential bonuses, and Zendesk emphasizes equal opportunity and accommodations while noting that AI may be used to screen applicants.

Zendesk is seeking a Revenue Operations Analyst to support the sales-to-cash lifecycle and streamline professional services billing, requiring a self-starter with strategic leadership in a dynamic environment. Key responsibilities include ensuring timely and accurate billing for professional and managed services, assisting in transitioning billing processes to the Americas, advising sales during the deal flow to ensure compliance with finance audit reviews and revenue recognition policies, enabling best practices for non-standard and strategic deals, and guiding on nonstandard deal structures and pricing. Additional duties cover onboarding new sales hires on systems and processes, providing ticketing support for Sales, Billing, and Provisioning, ensuring billing and invoicing reflect contract terms, driving proactive cross-functional communication, ensuring SOX-compliant monthly/quarterly closes, and supporting ad-hoc process improvement projects. Qualifications include a bachelor’s in Business or Finance, 2+ years supporting cross-functional teams, flexibility for end-of-month/quarter demands, strong communication skills, SaaS/subscription billing experience, and familiarity with G-Suite, Salesforce (SFDC) and CPQ, with Zuora as a plus; the US base salary ranges from $66,000 to $100,000, plus potential bonus or incentives, depending on experience and location. Zendesk emphasizes a hybrid, inclusive workplace with global offices, notes that AI screening may be used in hiring, and affirms its commitment to equal opportunity, diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Sales Strategy to lead global revenue growth and operational excellence. You’ll set the vision for Sales Acceleration, lead a high-performing team, align GTM priorities with executive stakeholders, drive enterprise-wide transformation, and translate data into board-ready recommendations. The role requires a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration experience, strong cross-functional leadership, advanced analytical skills, and exceptional C-suite/board-level communication with English fluency. The position is fully flexible, primarily remote with optional in-person collaboration at Zendesk offices, supported by tools to stay connected. The US base salary ranges from $174,000 to $262,000 with potential bonuses or incentives; Zendesk emphasizes equal opportunity and accommodations, notes AI may be used in screening, and commits to diversity and inclusion.

Zendesk is hiring a Director of Sales Operations, Planning to lead Territory Planning Operations and Quota Strategy & Operations, serving as the planning bridge between Field Sales Operations and Worldwide Sales Planning to align Sales, Marketing, Customer Success, and Finance in operationalizing GTM strategy. The role focuses on scalable, data-driven operating models and includes co-leading the annual GTM planning cycle (headcount, capacity, segmentation, territory design) and leading initiatives such as territory realignment, market expansion, and GTM process redesign. It requires driving cross-functional alignment, owning SOPs, removing bottlenecks, managing territory management changes, and delivering planning insights and metrics to support rapid growth. In Quota Strategy, the candidate will establish global quota allocation, design territory-reflective quota structures, ensure transparent and defensible methodologies, synthesize outputs for executive reviews, and continuously improve planning tools and processes while serving as a subject-matter expert on territory planning and change management. The role requires 8–12+ years of relevant experience, strong analytics and financial acumen, cross-functional collaboration in a global matrix, excellent communication, familiarity with sales motion models and tools (e.g., Salesforce, Xactly, Tableau), and offers a US base salary range of $174k–$262k with potential bonuses or incentives, along with Zendesk’s hybrid work policy and commitment to DEI.

Zendesk is seeking a Senior Sales Engineer to lead customers and internal teams in leveraging its AI-powered CX/ES platform to deliver smarter, faster, and more personal service at scale. You will lead technical and business discovery, design tailored demos and proofs of value, and architect end-to-end AI-driven solutions, owning the engagement from qualification through pilot while ensuring alignment with goals and compliance. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms; collaborate across Sales, Product, Engineering, and Customer Success; and measure ROI using analytics like sentiment analysis, ticket deflection, and time-to-resolution. Candidates should have 5+ years in presales/solutions consulting in SaaS or CX, strong AI literacy, experience with pilots/POCs, domain expertise in CCaaS/ITSM/BI, plus excellent communication and willingness to travel. The position offers US OTE of $188k-$282k (80/20 base/commission) with hybrid work options, and Zendesk is an equal opportunity employer committed to diversity and inclusion, including accommodations for applicants with disabilities; AI may be used in screening applicants per policy.

Zendesk is seeking an SMB Account Executive in Southeast Asia to grow our SaaS business by building human-centered relationships and delivering innovative solutions aligned with customer goals. The role focuses on acquiring new customers, expanding accounts, cross-selling, and maintaining a robust Salesforce pipeline with accurate forecasts to drive top-line revenue and exceed targets. Qualifications include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience, strong presentation and negotiation skills, and proficiency with sales tools like Salesforce and Clari. The position is hybrid, requiring weekly in-office presence at a local office with the schedule determined by the hiring manager, alongside remote work flexibility. Zendesk emphasizes diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities as part of being an equal opportunity employer.

Zendesk is seeking a Staff Engineer for its Europe-based Edge Engineering team, responsible for the proxy tier, global CDN, load balancing, and other edge services that handle billions of user interactions daily. The role involves building and shipping production code to improve the experience for millions of Zendesk users, reviewing peers’ changes, and working with a modern stack across AWS, Cloudflare, Kubernetes, Terraform, and Go. Qualifications require 5+ years in DevOps or production engineering on high-traffic distributed systems, hands-on edge tech experience (HTTP/TLS/CDN/DNS), Linux/Docker/Kubernetes, and AWS, with strong cross-team collaboration. Preferred competencies include SaaS experience, proactive problem solving, strong documentation, caching/CDN knowledge, observability, and willingness to learn Go, with a tech stack that features AWS, Cloudflare, Envoy/OpenResty, Terraform, Kubernetes, Docker, Go, Spinnaker, GitHub, and Datadog. Zendesk emphasizes hybrid work, diversity and inclusion, and accommodations for applicants with disabilities, and notes that AI may be used for screening in accordance with policy.

This Melbourne-based Senior Principal Product Manager, AI Platform role requires you to work from the office at least two days a week. You will own the end-to-end product strategy and roadmap for Zendesk’s internal AI Platform, covering the layered stack from foundational infrastructure to developer tooling (ADK/SDK), platform capabilities, evaluation and observability, and related infrastructure. You’ll drive platform adoption across vertical AI teams, lead the development of the Agent-to-Agent layer and agent registry, and coordinate internal and external research to shape the short- and long-term AI roadmap. The ideal candidate has 5+ years of product development experience (with substantial experience in developer platforms, AI/ML infrastructure, or internal tooling at scale), a technical background, and 10+ years of product management experience, with a proven ability to drive adoption and balance innovation with reliability and cost. Zendesk emphasizes a hybrid, inclusive workplace, AI-driven screening in the recruiting process, equal opportunity and accommodations for disabilities, and a commitment to diversity, equity, and inclusion.

Zendesk is seeking a Senior Product Designer, Platform in Melbourne to lead the Foundational and Core Platform design, shaping the Zendesk ecosystem and translating complex workflows into scalable, human-centered experiences while elevating design craft in APAC. The role entails leading multi-quarter platform initiatives from problem framing to shipping, defining direction for ambiguous platform problems, and designing AI-native interactions such as agent workflows, tool-use surfaces, streaming states, and trust mechanisms, including prototype-in-code when necessary. Ideal candidates have 7+ years of enterprise SaaS product design experience, a track record of creating enduring platform patterns, a strong point of view on AI-native interaction design, comfort prototyping with code-based tools, and the ability to influence roadmaps within a three-in-a-box (Product, Engineering, Design) setup. They should bring expertise in research, journey mapping, Jobs To Be Done, collaboration with Design Systems to evolve platform patterns, and a commitment to accessibility and global inclusivity, plus mentoring and raising team craft. Zendesk is an equal opportunity employer with a hybrid work model, notes that AI may be used to screen applications, and provides accommodations; the role reports to Abi Iyer, and Zendesk highlights its mission to power billions of customer conversations and its commitment to diversity and inclusion.

The Senior Product Marketing Manager at Zendesk will drive product marketing to ensure successful launch, adoption, and impact of platform capabilities for building and customizing on Zendesk, covering market and customer research, messaging and positioning, technical marketing, GTM enablement, and cross-functional collaboration with sales, marketing, and product. They will develop clear messaging and materials for customer interactions (pitch decks, use cases, personas), craft compelling storytelling and collateral for live and digital events, and create sales enablement assets drawn from customer conversations. They will become a subject matter expert, develop technical marketing for their product area to demonstrate Zendesk differentiation to IT audiences, and identify and develop customer stories through relationships with top customers for the storytelling program. They will implement product discovery initiatives to drive adoption, collaborate with Product, Marketing, Sales, Success, Analyst and Investor Relations to build strategic assets for campaigns, enablement, press releases, and analyst briefings, and autonomously drive multiple projects with strong execution and deadlines. The role focuses on owning PMM for Zendesk's AI platform capabilities (Agent Builder and Custom Agents) with a GTM plan and stakeholder collaboration, the US base salary ranges from $183,000 to $275,000 plus potential bonuses or incentives, and Zendesk is committed to equal opportunity, diversity, inclusion, and accommodations, including disclosure that AI or automated decision systems may be used in screening.

The position is for Managed Shared Services Consultants who configure Zendesk solutions, advise on best practices, and act as an extension of customers' teams to help adopt, optimize, and maintain Zendesk products worldwide, including hands-on production work. Key responsibilities include maintaining product expertise, managing a customer backlog, educating customers for proactive optimization, collaborating across regions to gather requirements and prioritize work, and designing, testing, and rolling out complex production configuration updates. Additional duties involve conducting detailed account reviews, contributing to process improvements, and driving initiatives and projects as the team grows. Requirements include 6-10 years of professional consulting or customer success experience, Zendesk or CX experience, scripting in SQL/Python, familiarity with analytical tools (Excel/Tableau/Power BI), strong communication, multilingual ability a plus, problem-solving, attention to detail, independence, and shift flexibility, with the role based in Karnataka or Maharashtra and a hybrid onsite/remote arrangement. Zendesk emphasizes equal opportunity, inclusivity, potential AI screening, and accommodations, with a global, diverse workplace and offices worldwide.

Zendesk is hiring a Senior Digital Inside Sales Specialist to support their SMB ecosystem, serving as a product expert and strategic value-architect in an AI-first vision. The role involves handling high-velocity inbound leads via chat and email, resolving inquiries to boost online conversions and pipeline, conducting discovery calls, and delivering tailored demonstrations that show business impact while meeting SLAs, KPIs, and revenue goals. Requirements include 2-5 years of professional sales or customer-facing experience, excellent English communication skills, and the ability to work in Taguig City on a hybrid schedule (3 days in the office). Preferred qualifications include SaaS/Cloud/B2B experience and optional fluency in French, Dutch, or Arabic, along with strong digital literacy, execution, and agility. Zendesk promotes a diverse, inclusive, hybrid work culture, notes that AI may be used to screen applications, and provides accommodations for applicants with disabilities.

Zendesk is seeking a high-caliber Senior Enterprise Account Executive (IC) to own the enterprise segment in Singapore, targeting net-new logos, complex multi-month deals, and high-value ARR growth through both expansion of existing accounts and new logos. Candidates should have 12–15 years of quota-carrying B2B Enterprise SaaS sales experience (preferably in Customer Experience or high-growth enterprise platforms) and be fluent in English and Bahasa Indonesia, with the ability to negotiate with C-level executives in Jakarta. The role requires a proven enterprise track record of closing multi-year six/seven-figure deals and managing sales cycles spanning 6 to 12+ months, plus elite outbound grit to build a pipeline from scratch and an immaculate executive presence for pitches and negotiations. You will drive enterprise revenue growth, quarterback a cross-functional "Sales Pod" to deliver business cases and PoCs, own your territory plan, maintain rigorous MEDDPICC-based value selling, and ensure forecast accuracy and pipeline hygiene. Zendesk emphasizes a hybrid, inclusive culture, AI screening of applicants, and equal opportunity with commitments to diversity and accommodations; applicants from all backgrounds are encouraged to apply.

Zendesk is hiring an Engineering Manager in Pune to lead a high-performing team of about 10 engineers focused on building the AI-native Zendesk Platform and API strategy, with a hybrid work arrangement and relocation to Pune. The ideal candidate has a proven track record as an Engineering Manager, successful in building and scaling distributed teams, mentoring engineers, and aligning with external stakeholders to deliver scalable backend services and new initiatives. The role involves architecting foundational, high-throughput infrastructure that powers customer service across web, mobile, and AI orchestration layers, and decoupling core business logic from the user interface to create an API-first engine. Responsibilities include fostering an inclusive culture, coordinating with Engineering, Product, and Program Management to align strategy and deliver reliable products, improving delivery and team happiness, and communicating progress broadly. The opportunity is part of Zendesk’s Pune Product Development Center of Excellence with location restrictions (must be in Karnataka or Maharashtra) and a commitment to hybrid work, equal opportunity hiring and inclusion, with accommodations for disabilities; AI screening may be used in candidate evaluation.

Zendesk is hiring a Collections Senior Specialist in Manila to manage high-volume accounts receivable, protect revenue, and collaborate with global internal teams for financial excellence. Key duties include managing Segment 3 & 4 portfolios (ARR < $60K), performing detailed account reconciliations, conducting regular customer outreach, cross-functional escalation with Sales, Legal, Finance Ops, and Renewals, and recommending actions such as suspension, cancellation, write-off, and reactivation, along with audit support and process improvements. The role requires developing AR expertise, strong communication, multitasking, collaboration, and integrity, with 2–4 years of related experience (or an advanced degree with no experience) and proficiency in accounting software and Excel/Google. Preferred qualifications include experience in a multinational/global shared services environment, knowledge of ERP systems (Oracle NetSuite or Zoura), and CPA or equivalent certification. The position offers a hybrid work arrangement with some in-office days, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Machine Learning Engineer for its AI Copilot team to take ML-powered features from prototype to production for a multi-million ARR product that helps customer service agents. Responsibilities include owning end-to-end feature delivery, productionizing research with scientists, building and maintaining ML infrastructure (serving, pipelines, LLM integrations, evaluation), contributing to architectural decisions, collaborating with product engineers, improving reliability and cost-efficiency, and mentoring junior engineers. Required qualifications include 5+ years of software engineering with a focus on ML engineering/MLOps, Python proficiency (Ruby a plus), production ML systems experience, LLM integration experience, SQL/data infrastructure expertise, Docker/Kubernetes and AWS experience, and strong collaboration. Preferred qualifications include Snowflake/dbt, Metaflow/MLflow, BentoML on Kubernetes, PyTorch or TensorFlow, Kafka, and experience with iterative, metrics-driven product development such as A/B testing and feature flags; the tech stack features Ruby and Python, AWS, Metaflow, MLflow, BentoML on Kubernetes, data in S3/RDS/MySQL/Snowflake, Docker, and an LLM Proxy. In Poland, the base salary range is zł302,000 to zł454,000 with potential bonuses/benefits, and Zendesk emphasizes hybrid work, inclusion, equal opportunity, accommodations for disabilities, and transparency about AI-based screening during the hiring process.

Zendesk is seeking a Senior Product Designer for its Agent Workspace team in Pune, India, requiring in-office work at least three days a week and offering a hybrid arrangement. The role focuses on shaping core agent experiences to help support teams triage, prioritize, and resolve customer issues across channels in an enterprise SaaS context. Daily responsibilities include owning key agent journeys, rapid prototyping, collaborating with product managers, engineers, and content designers, and driving experiments to reduce friction and increase efficiency across global teams. Candidates should have 6+ years of product design experience with a strong portfolio of measurable outcomes, plus experience designing complex, workflow-heavy B2B SaaS, strong skills in interaction design, information architecture, and systems thinking, and proficiency in Figma, AI prototyping tools, and usability testing; they must be comfortable working across geographies and be located in Karnataka or Maharashtra. Zendesk emphasizes diversity, equity, and inclusion, may use AI screening as part of the process, and supports a hybrid work model with in-office collaboration and accommodations for disabilities where needed.

After acquiring Forethought in March 2026, Zendesk is advancing the agentic service era by deploying enterprise-ready, self-improving AI agents to improve customer resolutions and deliver scalable business impact. The Platform Architect for Forethought AI will collaborate with Enterprise Account Executives and customers to orchestrate sophisticated, multi-step workflow automations and voice capabilities, with the autonomy to resolve complex integration challenges and influence the product roadmap. Key responsibilities include serving as the primary pre-sales technical leader, conducting deep-dive discovery and prototyping, delivering customized AI demonstrations, guiding Proof of Value trials, providing integration architecture guidance, offering strategic AI consultation, and translating validated scoping into Statements of Work for handoff to Post-Sales. Basic qualifications require 5–8 years in pre-sales engineering, technical consulting, or enterprise architecture within SaaS, plus hands-on experience with programming/web technologies and a solid understanding of modern web architectures and APIs, with AI/ML fluency and strong collaboration skills to communicate value to executives. Preferred qualifications include extensive experience designing cloud integrations (AWS), certifications or experience with enterprise sales frameworks (like MEDDPICC), and domain expertise in CX operations; Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity, and accommodations, with AI screening and accessibility commitments.

The Senior Platform Architect at Zendesk is responsible for all technical, solution, and competitive aspects of Zendesk's AI customer engagement and must be highly customer- and solution-oriented with a track record selling to Enterprise and Mid-Market executives. Candidates should bring customer-obsessed enterprise expertise, an entrepreneurial spirit, and the ability to map requirements to software solutions, design architecture, and lead high-impact customer trials, along with a strong AI/LLM technical foundation. They must excel in communication and influence, building cross-functional relationships and translating complex concepts for senior stakeholders, while thriving in fast-moving, ambiguous environments and being willing to travel. Preferred qualifications include 5+ years of technical customer-facing leadership, robust API and integration capabilities, structured execution from testing to optimization, problem solving in ambiguous contexts, AI/conversational intelligence experience, enterprise architecture and security knowledge, and strong technical documentation and cross-functional communication skills. The position offers US OTE of $200k-$300k with 80/20 base/commission (potential bonuses), and Zendesk emphasizes equal opportunity, diversity and inclusion, hybrid work options, and accommodations, with AI-based screening in hiring.

Zendesk is seeking an Enterprise Account Executive to drive top-line growth in the SaaS enterprise space by building new relationships and expanding existing partnerships. You will acquire new enterprise customers, pursue cross-sell opportunities, and nurture key relationships to maximize revenue and retention. You’ll create quarterly territory plans, align Zendesk solutions with client objectives, lead complex, multi-month sales cycles with proofs of concept, and maintain a robust pipeline and accurate forecast to exceed targets. Qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding quotas, experience selling to VP/C-level executives in large enterprises, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. Zendesk emphasizes a hybrid, inclusive culture, equal opportunity employment, and accommodations, and notes that AI may be used in screening applications, with support available for disabilities.

The AMER/LATAM Security & Safety Manager at Zendesk oversees physical security and occupational safety compliance across regional offices (SF, Austin, Madison, Mexico City, Sao Paulo, and smaller sites) as part of the Global Security & Safety team. Responsibilities include planning and verifying risk control and compliance programs, leading incident investigations and safety assessments, coordinating event security and on-site support for large events, managing travel risk, executive protection, emergency response leadership, threat intelligence collaboration, policy coordination, staff training, and overseeing reception security at the HQ. The role requires 5+ years of security or safety leadership in global tech or creative environments, strong communication and people-management skills, a data-driven approach to OKRs and metrics, adaptability, collaboration, and travel about 10%, with preferred credentials such as CPP and familiarity with AI tools and security domains. The US base salary ranges from $123,000 to $185,000 per year, with potential bonuses and benefits, with final offers based on experience and location. Zendesk emphasizes a hybrid, diverse and inclusive workplace, notes AI may be used in screening, and provides accommodations for applicants with disabilities as needed.

Zendesk seeks an Employee Service Sales Specialist with a proven B2C SaaS sales track record to expand the Employee Service account base and deepen partnerships by expanding offerings and impact. Responsibilities include serving as the expert on Employee Service use cases, helping the sales team position HR/IT solutions, managing the end-to-end sales cycle, uncovering client needs, building compelling value propositions, and delivering ROI analyses. The role also involves providing subject matter expertise on ES, achieving quota, and collaborating with product development to tailor solutions based on customer feedback. Required qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, and at least 3 years in Employee Service sales within HR/IT use cases, plus a strong track record of meeting targets and experience with complex, multi-month sales cycles and travel. Zendesk emphasizes an inclusive, hybrid culture, is an equal opportunity employer with diversity and inclusion commitments, notes AI screening may be used, and offers accommodations for applicants with disabilities.

- Zendesk is hiring a Senior Ruby on Rails Software Engineer to help manage the core User model for its support product, joining a Melbourne-based team with foundational engineering in Pune as Zendesk builds a Product Development Center. - You will own features end-to-end, work with the Tech Lead to design complete solutions, participate in cross-team technical decisions, break complex work into incremental tasks, and balance feature delivery with tech debt while leading pairing sessions and code reviews. - The role requires strong Ruby on Rails and MySQL experience, a track record of delivering large-scale, resilient web systems, excellent English communication, and the ability to explain technical decisions clearly to engineers and non-technical partners, plus coaching and collaboration skills. - The tech stack includes Ruby on Rails, MySQL and Redis, with frontend in React/TypeScript and occasional Go or Java services, plus gRPC, REST, Kafka, GraphQL, and deployment on Kubernetes with Docker via Spinnaker on AWS, with Datadog for observability. - This is a hybrid Pune-based role under Zendesk’s BOT model, requiring relocation to Pune with 3 days in the office; candidates must be located in Karnataka or Maharashtra; Zendesk emphasizes equal opportunity and accommodations, and may use AI screening as part of the hiring process.

Zendesk is hiring for a Sales Development role in EMEA to drive new business and build a high-value pipeline through outbound prospecting across cold accounts and new segments, including startups to enterprises, while prioritizing an outstanding customer experience. The ideal candidate is native Turkish with fluent English, has at least 6 months in a sales-related role, is interested in consultative SaaS sales, and brings a self-starting attitude, strong communication, and a preferred bachelor’s or master’s degree, with the role based in Lisbon on a hybrid schedule. You will be a key member of the sales team, executing regional strategy, managing a busy outbound pipeline, and sourcing leads via social tools to achieve ambitious targets. Zendesk offers a supportive leadership culture, a dedicated buddy system, flexible work arrangements with equipment and resources needed for success, and a global, collaborative culture centered on the Intelligent Heart Of Customer Experience. The company is an equal opportunity employer committed to diversity, equity, and inclusion, provides accommodations for disabilities, may use AI in screening, and requires in-office presence part of the week as determined by the hiring manager.

Zendesk is hiring a Principal Product Manager for the Action Platform to connect, build, and orchestrate automations across Zendesk and other systems, shaping a core platform in Zendesk’s product architecture. The role requires collaborating with engineering, design, marketing, and sales, serving as a subject matter expert, setting a vision and roadmap, driving cross-functional execution, and translating multiple internal and external needs into scalable platform solutions. Responsibilities include advocating a user-centric approach, influencing senior stakeholders, defining OKRs and success metrics, and scaling services to handle thousands of rule executions with minimal impact on infrastructure. Basic qualifications include a bachelor’s degree, 5+ years of product management experience delivering customer-focused SaaS products, full-stack understanding, strong collaboration and communication skills, and a data-driven decision-making mindset. Preferred qualification is experience building an internal platform that is also used in customer-facing products, and Zendesk highlights its hybrid/remote work model, commitment to diversity and inclusion, equal opportunity, and accommodations, while noting AI may be used in screening applicants.

This is a Digital Inside Sales Representative role at Zendesk, a high-velocity, customer-focused position on a newly formed team that requires travel for training and a hybrid work schedule, located in Mexico City or the State of Mexico. The role involves handling inbound leads and existing customers via phone/Zoom/chat/email, resolving inquiries, becoming a Zendesk product expert, conducting discovery calls and demos, and driving purchases to meet revenue targets, all while delivering excellent customer experience. You must meet SLAs/KPIs, maintain activity, pipeline, and revenue goals, and have 1+ years of sales experience (SaaS experience preferred) with excellent English and French writing skills, plus strong multitasking and organizational abilities in a fast-paced environment. The hybrid arrangement combines on-site presence (four days a week in-office) with remote work, with the specific schedule determined by the hiring manager. Zendesk emphasizes its inclusive, diverse culture, equal opportunity and accommodations for disabilities, notes that AI screening may be used, and invites applicants to learn more about the company.

Zendesk is hiring an Employee Service Sales Specialist with proven B2C SaaS sales experience to expand its Employee Service account base and deepen partnerships by introducing innovative HR/IT solutions. Key duties include positioning Employee Service use cases, supporting the full sales cycle, delivering ROI analyses, providing subject-matter expertise on ES, meeting quotas, and collaborating with product development to tailor offerings. Candidates should have a BA/BS or equivalent, at least 10 years in HR/IT service and operations, a minimum of 3 years in Employee Service sales, a strong track record of quota attainment, the ability to navigate complex multi-month sales cycles, an entrepreneurial and collaborative mindset, excellent communication skills, and willingness to travel. The role is hybrid, requiring in-office participation part of the week at a Zendesk office, with flexible remote work for the remainder, and the specific schedule is determined by the hiring manager. Zendesk emphasizes equal opportunity and diversity, notes that AI may be used in screening, and provides accommodations for applicants with disabilities; interested candidates can contact peopleandplaces@zendesk.com for accommodation requests.

Zendesk is seeking an Employee Service Sales Specialist with a strong B2C SaaS sales background to grow the Employee Service account base and expand partnerships. The role involves positioning Employee Service use cases for HR and IT challenges, collaborating with the sales team to manage the end-to-end cycle, and delivering ROI analyses to support purchasing decisions. It also requires providing subject-matter expertise, ensuring the sales organization understands ideal customer profiles and buying journeys, and taking accountability for quota attainment. The position includes feedback loops with product development to customize solutions based on customer input, and requires travel and an entrepreneurial, collaborative mindset. Zendesk offers a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, may use AI in screening, and provides accommodations for applicants.

Zendesk, a leading customer experience and support platform, is hiring for software sales roles and is open to candidates without prior experience who are motivated by tech sales and a fast-paced environment. The role is a pure hunting position within the SMB market in Asia, focusing on the Greater China region, and involves collaborating with sales, product, marketing, and industry leaders to identify, uncover, and qualify opportunities that contribute to pipeline development. Core responsibilities include engaging with prospects to understand pain points, generating high-value pipeline through targeted SMB prospecting, collaborating on target lists, and managing a pipeline with a top-notch customer experience. Requirements include at least 2 years in a sales-related environment with SMB business development experience in Greater China, a competitive, self-starter mindset, excellent communication skills, Cantonese native language preferred, and a bachelor's degree is preferable. The job offers a hybrid work model with in-office and remote work, emphasizes Zendesk’s commitment to diversity, inclusion, and accommodations, and notes that AI may be used in screening; Zendesk is an equal opportunity employer.

Zendesk is seeking a Senior Account Executive for the Greater China region in a new-business heavy B2B SaaS sales role focused on Customer Experience, where you’ll build your own pipeline, grow accounts, and close net-new logos as an individual contributor. You’ll drive top-line revenue by acquiring new commercial customers, owning net-new logo acquisition, nurturing relationships for retention, and pursuing cross-sell opportunities to maximize account value. The role requires 8+ years of B2B SaaS sales (CX preferred), Mandarin and/or Cantonese proficiency, the ability to build and manage a pipeline, navigate complex sales cycles with proof-of-concept stages, and travel up to 50%. You’ll establish executive sponsorship, use data, intents, and adoption history to improve conversion and retention, maintain an accurate forecast, and collaborate with internal teams to refine sales strategies. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, including AI-screening disclosures and accommodations for applicants with disabilities.

Zendesk is seeking a Sales Operations Manager for the EMEA region who will partner with the Regional VP of Sales for the North region (permanent) and the Central region (interim) and report to the Director of GTM Operations, EMEA; the role is high-visibility and involves shaping regional strategy and representing regional leadership in global forums. Core responsibilities include strategic partnership with RVPs on forecasting, pipeline management, and GTM planning; acting as a leadership proxy in cross-functional and global forums; and owning end-to-end regional sales processes such as territory planning and quarterly business reviews. The role also emphasizes AI and GTM automation, driving adoption of AI tools to improve sales velocity and designing scalable, automated workflows to remove bottlenecks. Qualifications include 3+ years in SaaS sales or Revenue Operations, German language desirable but not required, strong data fluency with Salesforce and BI tools (SQL a plus), and the ability to manage long-term strategic projects alongside day-to-day requests with a collaborative, autonomous mindset. Zendesk promotes a hybrid, inclusive culture, is an equal-opportunity employer committed to diversity, equity, and inclusion, and notes that AI or automated screening may be used in evaluating applications, with accommodations available for applicants with disabilities.

Zendesk is hiring a Vice President, Total Rewards to lead global compensation, benefits, accommodations, and HR compliance, defining a holistic total rewards strategy and using automation and AI to attract, retain, and reward talent. The role modernizes HR delivery through analytics and AI, prepares risk and reward briefings for executive leadership and the Board, and serves as the enterprise owner of Total Rewards standards and governance. Key responsibilities include designing competitive compensation, equity, and benefits programs (base, variable, sales), administering executive compensation, driving AI-enabled analytics, simplifying operations, and owning executive and board materials. Requirements include 12+ years of progressive HR with deep Total Rewards and executive compensation expertise, global/global-scope experience in SaaS/tech or similar, plus experience with HR automation/AI, data-driven decision-making, cross-functional collaboration, and board-facing communication; preferred background in SaaS/AI/tech, Workday, and global equity or sales compensation programs, with AI literacy required. The US base salary ranges from $283,000 to $425,000, with potential bonuses and benefits, Zendesk’s hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities; AI may be used to screen applications in accordance with company guidelines and law.

The position is Manager of Strategic Sourcing, Software and Engineering at Zendesk, a hybrid role located in Austin, TX; Madison, WI; or San Francisco, CA, tasked with guiding sourcing strategy and execution for software and engineering categories. The role sits within Zendesk's Global Strategic Sourcing team, which aims to maximize value and minimize risk through vendor relationships and ensuring the organization has the goods and services needed for success, covering category assessment, due diligence, RFx, contract negotiations, and vendor management. Key responsibilities include providing strategic guidance to senior leadership, developing forecasts for usage, licenses, and capacity for major contracts (e.g., AWS, Google, MongoDB, Snowflake), leading AI/LLM sourcing and optimization, and managing end-to-end sourcing with cross-functional partners, plus implementing a multi-vendor LLM strategy and maintaining a 60% forecast spend commitment with shorter renewal cycles. The candidate should have 5+ years of tech/software sourcing experience, strong negotiation and executive communication skills, the ability to build partnerships, and expertise in AI infrastructure, pricing models, hyperscaler routes, and data usage agreements for AI/LLM. The US base salary range is $116,000-$174,000 with potential bonuses/benefits; Zendesk promotes hybrid work, diversity, and inclusion, notes that AI may be used to screen applicants, and offers accommodations for applicants with disabilities.

Zendesk is hiring an AI Services Consultant to lead AI delivery on the AI-powered Resolution Platform, serving as the technical and product expert and guiding customers through configuration and optimization to achieve rapid value. The role’s mission is to provide technical solutions, remove blockers, and act as a trusted advisor to ensure seamless integration and optimization of AI solutions for transformative business outcomes. Its overarching objectives include accelerating time-to-value by driving adoption and operational excellence, being the customer’s AI technical expert, and delivering end-to-end projects on time with clear scope and timelines. Qualifications include 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles (e.g., customer success, consulting, technical account management, or pre-sales), strong consulting and communication skills, project management, deep knowledge of Zendesk AI products, familiarity with REST APIs and JSON, Python preferred, adoption analytics experience, and relevant degrees or certifications. The role is hybrid with partial in-office work, supports diversity and inclusion, and notes AI-based screening with accommodations available for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to join the Professional Services team as the technical and product expert for the AI-powered Resolution Platform, aiming to deliver quick time-to-value through customer configuration and optimization. The role’s mission is to provide technical solutions, remove roadblocks, and guide customers through complex configurations with agility, acting as a trusted advisor to ensure seamless integration and measurable business outcomes. Its overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end delivery with clear scope, timelines, and stakeholder alignment. Key responsibilities include providing technical guidance on implementing and optimizing Zendesk AI products, facilitating change management and training, delivering projects on time and to quality, maintaining high customer satisfaction, collaborating cross-functionally, and ensuring AI solutions align with business goals for tangible improvements. Qualifications call for 3+ years in consulting/professional services, experience in GTM roles in enterprise tech/SaaS, fluency in French and English, strong API/JSON knowledge, Python preferred, adoption analytics experience, capability to design success plans, a relevant degree (with AI strategy or project management certifications preferred), and a hybrid work arrangement with part of the week in-office, plus a commitment to diversity and equal opportunity.

Zendesk is hiring a high-performing Senior Commercial Account Executive for the Japanese team to provide sales leadership and shape the platform experience for Zendesk’s most visible customers. The role involves leading a subset of commercial accounts, developing new business and expansion opportunities, collaborating on GTM strategy with the wider Zendesk team, and creating multi-year account plans aligned to quarterly execution, while building CXO relationships and a partner ecosystem with Channels and Alliances. You will follow Zendesk’s sales process, track key activities, and work with the Solution Architecture team to influence product direction through structured industry forums for customer feedback. Requirements include 5+ years of enterprise SaaS sales experience (CX experience preferred), proven success selling in Japan and to VP/C-level executives in the Mid Market/Commercial segment, experience closing complex sales cycles, strong communication and presentation skills, and willingness to travel. The role offers a Hybrid work arrangement with part of the week in the office, and Zendesk emphasizes diversity, equality, and inclusion, along with AI screening notices and accommodations for applicants with disabilities.

The Partner Sales Executive at Zendesk in EMEA will build, operationalize, and own the partner-led sales plan for the region, recruit and onboard partners, and drive revenue and profitability growth in alignment with Zendesk strategy, working with both partners and Zendesk Direct Sales to pursue opportunities. Key duties include building a partner ecosystem aligned with GTM priorities, achieving partner sales targets (new business and expansion), assessing partner capacity and recruiting new partners to fill gaps, and enabling partners through training on Zendesk value propositions, products, Partner Connect, and enablement tools. The role also involves developing joint business plans with top partners, reviewing progress quarterly, aligning regional sales with partners, acting as a liaison to facilitate GTM activities and deal closures, and collaborating with Marketing to run joint GTM campaigns and maintain a strong pipeline. Education and experience requirements include a bachelor’s degree, 5+ years of B2B software/SaaS sales with quota carrying and a track record of over-achieving targets, proficiency with Google Apps and CRM, strong prospecting and time management, excellent communication skills, and the ability to build business plans with C-level stakeholders; fluency in English (Nordic/Benelux skills a plus) and knowledge of sales methodologies and BI/reporting are also preferred. Zendesk emphasizes a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Sr. Workplace Events Specialist in San Francisco to design and execute inclusive employee events and connection programs, with roughly 75% focus on events and 25% on workplace operations, while serving as a planning partner for AMER and LATAM offices. The role requires a full-time onsite presence (5 days/week) and offers a pay range of $32.21-$48.56 per hour with potential bonuses and benefits. Key duties include end-to-end event planning for SF, managing local logistics and vendor relations, ensuring safety/compliance, and helping shape global event structures and playbooks to balance local flavor with global consistency. Candidates should have 4+ years in events or related fields, strong project management and communication skills, experience with vendor management and budgeting, and familiarity with Google Workspace and workplace platforms, along with knowledge of building systems; AI literacy is encouraged. Zendesk notes an AI-screening process, emphasizes diversity and inclusion, supports hybrid work, and offers accommodations for applicants with disabilities.

Zendesk is hiring Digital Inside Sales Specialists who are self-starters and will be at the forefront of customer experience, becoming product experts to articulate Zendesk’s value to buyers across the customer journey as part of a newly forming team with growth potential. The role involves a high-velocity sales approach with inbound leads from new and existing customers, multi-channel outreach, and required travel for training followed by a hybrid work schedule. Key responsibilities include responding to inquiries via phone, Zoom, chat, and email; conducting discovery calls and demos; resolving questions to drive online conversions; and meeting or exceeding SLAs, KPIs, and revenue targets while building a strong pipeline. Requirements include excellent written communication in English and French, at least 1 year of sales experience (SaaS software experience preferred), ability to work with global clients, strong organizational skills, and a 4-days-in-office workweek. Zendesk emphasizes a hybrid, inclusive workplace, AI screening as part of the process, equal opportunity employment, and accommodations for disabilities, with specific in-office scheduling managed by the hiring manager.

Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk’s products and customer integrations, blending hands-on offensive and defensive security with product sense. Responsibilities include leading threat modeling for AI features and APIs, maintaining an attacker playbook, designing mitigation controls and secure defaults with platform/product/SDK teams, building anomaly detection and containment automation, and serving as a subject-matter expert for investigations and customer communications while engaging internal and external stakeholders. Required qualifications cover 10+ years in cybersecurity, software engineering, or ML security with hands-on experience; deep understanding of application/API security and modern auth; practical experience with LLMs/agents and prompt injection mitigation; a track record of cross-functional leadership and translating risk to product/legal terms; and SaaS customer-support platform experience. Preferred qualifications include incident response and forensics experience, prior roles in agent safety or ML security programs, privacy/compliance background, and advanced degrees or certifications (e.g., OSCP, CISSP). The compensation note states a US base salary range of $240,000–$360,000 with possible bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive culture and equal opportunity with accommodations, while AI screening of applicants may be used.

The Engineering Manager, Authentication (Core Services) at Zendesk will own the delivery of authentication security capabilities across Zendesk products, including SSO, MFA, login flows, Admin Center security settings, OAuth/API tokens, session management, and abuse prevention, ensuring these systems are secure, reliable, and scalable. You will grow Zendesk’s access management platform by coordinating a distributed team across the US and Europe, partnering with Product, Security, Architecture, Legal, and leadership, and influencing cross‑org authentication strategy, risk posture, and operational excellence. Responsibilities include leading the Authentication organization, defining the roadmap to reduce risk and improve reliability and latency, driving operational excellence with SLAs/SLOs, observability, automated testing, incident response, postmortems, and guiding architecture decisions while planning resources across time zones. Required qualifications include 8+ years of software engineering experience with 2+ years of people management, experience building and operating high‑scale services/APIs, familiarity with identity and access management standards (SSO/SAML/OIDC, OAuth2, MFA, session/token management, abuse patterns), excellent communication skills, and an AI literacy requirement to responsibly use AI tools. Preferred qualifications cover prior IAM production scaling, data‑driven decision making, experience with backend languages and cloud platforms (Go, Java/Kotlin, Node; AWS/GCP), privacy/compliance familiarity (SOC2, ISO, GDPR), and a track record of zero‑downtime migrations; the US base salary range is $175,000-$263,000 with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk seeks a Senior Solutions Consultant to help top brands transform customer experience and Employee Services using its AI-powered Resolution Platform, acting as a trusted advisor across Sales, Product, Engineering, and Customer Success. You will lead technical and business discovery, assess AI readiness, design tailored demos and proofs of value, architect AI-driven CX/ES solutions, and own the end-to-end technical engagement from qualification to pilot, including integration with Zendesk APIs and cloud platforms. Qualifications include 5+ years in presales/solutions consulting in SaaS or CX/enterprise software, strong web/scripting and SaaS architecture knowledge, proven pilots/POCs delivering business value, deep AI expertise (LLMs, NLP, automation), domain expertise in CCaaS/ITSM/BI/Workforce/Middleware, plus excellent storytelling and communication, with travel flexibility. The candidate should be strategic and consultative, technically fluent, a collaborative influencer, customer-obsessed, an analytical storyteller, and an innovative problem solver who stays ahead of AI trends and helps shape product roadmaps. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split (plus potential bonuses); Zendesk is an equal opportunity employer with hybrid work options, diversity and inclusion commitments, accommodations, and notes that AI may screen applications.

Zendesk is hiring a Senior Software Engineer for its Engineering & Integration Shared Services team to build and integrate data across Zendesk products and third-party SaaS platforms, improving both employee and customer experiences. Responsibilities include designing, developing, documenting, testing, and deploying standardized integration solutions; participating in backlog refinement, sprint planning, and daily stand-ups; and exploring AI/ML to drive automation and innovative workflows across the organization. The role requires 5+ years in backend or integration engineering, strong Java (required) with experience in RESTful APIs, middleware, and event-driven microservices, plus cloud experience (AWS serverless or Azure/GCP) and expertise in SaaS integration. Additional qualifications include unit/integration/UAT testing, code reviews, DevOps collaboration, Agile (Jira/Confluence), and documentation of APIs and data schemas, with a BA/BS in Computer Science or related field (or equivalent) and English fluency. The position must be based in Mexico City or Estado de Mexico; Zendesk emphasizes hybrid work, equal opportunity and inclusion, and notes AI screening and accommodations for applicants.

The Senior Manager, Commercial France will lead and grow a team of Account Executives across geographically defined territories, driving pipeline and bookings growth through strategic planning and frontline deal progression. The role includes regularly engaging with senior stakeholders, reporting results, guiding business direction, mentoring and onboarding AEs, and collaborating with enablement and cross-functional teams to optimize the sales process using MEDDPICC and the upfront contract. Requirements include at least five years of experience scaling SaaS sales in a high-growth environment, strong leadership and communication skills, MEDDPICC qualification, fluency in English and French, willingness to travel, and a bachelor’s degree or equivalent. You will continuously evolve the sales strategy, process, and tactics to improve performance, maintain agility, and build scalable systems while coordinating with Professional Services, Partners, Marketing, Operations, Product, and IT to push initiatives. Zendesk emphasizes equal opportunity, diversity and inclusion, offers hybrid/work flexibility, and provides accommodations for applicants with disabilities; AI may be used in screening in accordance with policy.

Zendesk is seeking a Principal Product Manager for Partner Sales in its Information Technology department to own the partner technology ecosystem, setting the vision and building an end-to-end GTM motion by integrating Impartner PRM with Salesforce, Adobe, and other internal systems. Responsibilities include defining the product roadmap, optimizing the partner journey from onboarding to payout, leading core integrations for real-time data syncs and unified workflows, driving revenue velocity by reducing friction, and collaborating cross-functionally with Channel Sales, Revenue Operations, Engineering, and Partner Marketing while establishing KPIs. Required qualifications include 8+ years in Product Management with at least 3+ years in B2B SaaS GTM, Channel Sales, RevOps, or Partner Ecosystems at Principal or Senior level, deep indirect sales domain knowledge, hands-on experience integrating Impartner with Salesforce, and familiarity with Zendesk and other GTM tools. Bonus points for direct Channel Sales or RevOps background, Salesforce Admin or Impartner certifications, and experience building custom partner portals or APIs. The role offers a US base salary range of $208,000 to $312,000 with potential bonuses/benefits; Zendesk emphasizes diversity and inclusion, hybrid work arrangements, AI screening for candidates, and accommodations on request.

Zendesk seeks a Software Engineering Manager in Pune to lead a newly formed Data Applications Engineering team under Enterprise Data & Analytics, building an internal AI-powered GTM Intelligence Platform used by 1500+ employees. The role is the founding engineering leader, overseeing 2-4 engineers, collaborating with Data Engineering, Product, ML, Sales, and CX teams to deliver on time with high code quality and scalable systems. You will guide the transition from Data Science prototypes to production-ready environments with clear API contracts, and foster a high-performance culture with emphasis on observability, best practices, and regular 1:1s for growth and well-being. Requirements include 10+ years of industry experience with 3+ years in technical leadership, a track record shipping full-stack production apps, strong backend skills (Python/Java, distributed systems, caching) with frontend review ability, and experience with OLTP databases and cloud data warehouses (MySQL, Snowflake, Redshift, BigQuery); nice-to-haves include data/analytics engineering background, Python backend focus, AI/LLM features, and familiarity with GTM tools. The role is hybrid with in-office days required, and Zendesk notes location restrictions to Karnataka or Maharashtra; the tech stack includes React 18 + TypeScript, Vite, Snowflake, Python/FastAPI, and an OpenAI Agent SDK-based AI stack, with Zendesk committed to diversity and inclusive hiring practices.

Zendesk is seeking a Senior Product Manager in Pune to design growth-focused product experiences that attract, onboard, activate, upsell, and expand customers, with AI helping to move faster and make the product the primary driver of growth. The role sits in a small, high-impact Pune PM team and requires working from the office at least 3 days a week; candidates must be physically located in Karnataka or Maharashtra. Key responsibilities include owning the growth roadmap tied to revenue and retention targets, delivering a best-in-class self-serve journey, building a Pune PM community, and using AI responsibly for onboarding, workflows, and recommendations. Required qualifications include 8+ years in B2B SaaS product management, experience with workflow or customer/employee experience products, a track record of measuring funnel metrics and running A/B tests, cross-functional influence across Sales, Marketing, Customer Success, and Engineering, and strong communication skills. This role is a core growth lever for the business, and Zendesk emphasizes hybrid work, diversity and inclusion, with guidelines about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer in Pune to serve as the technical leader, defining architecture, execution strategy, and a long-term roadmap for a feature-rich admin system, with in-office work required at least 3 days a week. You will independently drive system design, collaborate across multiple teams to build reliable, secure, scalable enterprise solutions, and develop event-driven architectures with real-time workflow and automation. You will mentor senior engineers, foster a learning culture, participate in on-call rotations after training, lead agile ceremonies, and own end-to-end delivery to ensure high quality and performance. Required qualifications include 12+ years of frontend software engineering for enterprise SaaS, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest, REST APIs, and leadership in multi-tenant SaaS architectures, with autonomous delivery and strong communication. Zendesk notes location restrictions (candidates must be located in Karnataka or Maharashtra), emphasizes a hybrid work model and diversity, and highlights that AI screening may be used in the process, offering meaningful impact and growth opportunities.

Zendesk is looking for a Staff Data Engineer to shape the data foundation for product analytics, owning data models, semantic layers, and cross-team standards across the company. The role involves owning and evolving the product analytics data architecture, defining modeling, data quality, and pipeline standards, translating ambiguous product problems into scalable data solutions, building reliable real-time and batch pipelines, and leading cross-team schema standardization to improve performance, scalability, and cost efficiency. It also includes establishing data testing, monitoring, and SLAs to ensure high data trust, and providing technical leadership through mentorship and design reviews that influence engineering direction beyond the immediate team. AI is expected to be a core component, with the use of AI-assisted tools to accelerate development and outputs, while applying strong data engineering judgment to validate and productionize AI outputs and identify opportunities to embed AI into data workflows and analytics. Qualifications include 8+ years in data/analytics engineering, deep SQL and analytics data modeling, experience with modern data stack tools (dbt, Airflow, Snowflake), strong system design and cross-team influence, and excellent communication; the role is hybrid with a Poland annualized base salary range of zł309,000–zł463,000 plus potential bonuses and benefits, and Zendesk emphasizes diversity and inclusion.

The IT Principal Enterprise Delivery Lead orchestrates testing across large-scale, complex integrations and transformation programs (such as ERP) as the primary QA delivery lead, partnering with Business and Product to prevent high‑investment projects from failing and to implement enterprise-wide QA governance via the QA CoE. Key duties include Release Cycle Quality Governance: driving QA in major releases, monitoring release readiness across squads, proactively surfacing enterprise risks, and ensuring Quality Gates and Definition of Done are met. In Requirement Review & QA Transformation Leadership, the role leads cross-functional end-to-end strategy for complex transformations, operationalizes automated QA rules, participates in early requirement reviews, and conducts structured walkthroughs with BSAs and Business teams to prevent requirement leakage. Defect Management and Auditability emphasize root-cause analysis for defects, maintaining bidirectional test-case-to-defect traceability, actively participating in bug triage, and ensuring data hygiene and real-time release metrics. Candidates need at least 10 years in Software Quality Engineering with 5+ in leadership, strong QA automation and RCA/traceability expertise, Jira/Xray proficiency, with preferred experience in end-to-end testing across multi-vendor ecosystems and AI-enabled testing; the US base salary ranges from $161k to $241k plus bonuses, and Zendesk promotes a hybrid, inclusive workplace with equal opportunity and accommodations.

The Services Consultant will lead end-to-end technical delivery for customers, from requirements gathering to go-live, ensuring solutions are technically sound and aligned with business goals. Responsibilities include acting as a Zendesk for Contact Center SME, leading solution design workshops, producing Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3), collaborating with cross-functional teams, and delivering client training and handovers with regular status updates to Engagement Managers. Qualifications require 3+ years of customer-facing experience (tech support/consulting), must-have Amazon Connect experience, 3+ years building/deploying cloud-based solutions, experience implementing AWS environments, automation and integrations across contact centers, strong programming with AWS Lambda and Python, and a hands-on, problem-solving mindset. The role follows Zendesk’s hybrid work model with eligibility limited to candidates located in Karnataka or Maharashtra, India, requiring some in-office attendance and a schedule determined by the hiring manager, along with a culture that emphasizes work-life balance and inclusion. Zendesk notes that AI or automated screening may be used in candidate evaluation and provides equal opportunity employment statements, diversity and inclusion commitments, and accommodations processes for applicants with disabilities, including how to request accommodations.

Zendesk is hiring a Staff Software Engineer in Pune to join the Data Applications Engineering team under Enterprise Data & Analytics, building an AI-powered GTM Intelligence Platform used by 1500+ employees with end-to-end ownership and mentoring duties. You’ll lead the design and delivery of large features and platform components, own the service architecture (including FastAPI microservices on Kubernetes, Snowflake semantic layer integration, and AI agent infrastructure), and build scalable backend services and high-performance frontend apps with secure APIs. The role emphasizes driving architecture, reliability and observability (SLOs/SLIs, post-incident reviews), performance improvements, reusable platform capabilities, and mentoring while collaborating with cross-functional teams and contributing to hiring and strategy. Requirements include 8+ years of experience, strong fundamentals, proficiency in one or more backend languages with FastAPI, experience with microservices, Kubernetes, cloud environments, and the ability to translate business goals into technical plans; preferred qualifications cover legacy modernization, infrastructure-as-code, databases like Snowflake/Redis, open-source contributions, and cross-site collaboration. The position is hybrid in Pune, but Zendesk notes a policy requiring candidates to be physically located and plan to work from Karnataka or Maharashtra, with a commitment to diversity and accommodations as part of their equal opportunity employer stance.

The role is a Strategy & Operations Partner in Zendesk’s Data and Insights group, acting as the primary architect and orchestrator for the Global Professional Services organization and partnering with the SVP of Professional Services. Key duties include strategic orchestration and annual planning, revenue architecture and process development, and consolidating data from multiple sources into unified, actionable dashboards to inform executive decisions. The role also covers data collection/management, data analysis and cleansing, reporting/visualization (Tableau/Looker), process optimization, data governance, stakeholder management across PS, Finance, and Rev-Ops, and driving change management and project execution. Requirements include 7–10+ years in Strategy & Operations or PS Operations within a high-growth B2B SaaS environment, deep PS lifecycle expertise, the ability to balance strategy with execution, strong change management and communication skills, and proficiency in SQL and BI tools (with preferred experience in Certinia, Gainsight, Salesforce, Snowflake). Success will be measured by unified data visibility through dashboards, revenue and portfolio performance improvements, and scalable global workflows, all within Zendesk’s inclusive, hybrid-work environment that may involve AI-based screening and accommodations.

Zendesk in India is seeking a technically oriented sales leader who will own the technical aspects of the sales cycle for its most strategic Commercial opportunities, guiding customers through AI and LLM adoption while driving proactive customer happiness. The role targets a sales-focused technologist who can engage Enterprise, Commercial and Mid-market executives, viewing complex problems as solvable with strategic architecture and anticipating objections before they surface. Responsibilities include acting as Technical Lead, architecting solutions with Sales/Marketing/Product, scoping and executing PoCs and high-impact demos, evangelizing AI in customer conversations, and collaborating across teams to inform new product development. Basic qualifications include 5+ years of client-facing pre-sales experience, strong web/scripting skills, experience mapping RFI/RFP to software, managing Customer Pilots and PoCs, a bachelor’s degree, and willingness to travel; preferred qualifications include knowledge of CS software/ITSM/BI/data warehousing, business-level English plus another Indian language, a graduate degree, and prior enterprise software or Design-Based Thinking experience. Location is restricted to Karnataka or Maharashtra, with Zendesk offering hybrid work and a commitment to inclusion, while noting that AI screening may be used in hiring and accommodations are available for applicants with disabilities.

Zendesk is hiring a Corporate Account Executive to drive growth in the SaaS space by acquiring new customers and expanding revenue through cross-selling and deepening relationships with corporate accounts. The role focuses on building broad relationships across organizations, leveraging data, customer intents, and adoption history to prospect new clients and optimize retention, while leading competitive sales cycles and articulating Zendesk's value. You will maintain a robust Salesforce pipeline with accurate weekly, monthly, and quarterly forecasts, collaborate with internal teams to sharpen sales strategies, and strive to exceed quarterly and annual revenue goals. Candidates should have a BA/BS (or equivalent), at least 2 years of closing B2B SaaS deals or solution engineering experience, and strong prospecting, presentation, negotiation, and deal-closing skills, plus familiarity with Salesforce, Outreach, and Clari. The role is hybrid with at least two days in the London or Dublin office, and Zendesk emphasizes diversity and inclusion, AI screening transparency, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Account Executive in Indonesia to grow its Commercial/Mid-Market SaaS business by building a self-generated pipeline, winning new logos, and expanding existing partnerships. You’ll drive top-line revenue, own net-new logo acquisition, nurture customer relationships for retention, cross-sell additional products, and use data and customer insights to improve conversion and expansion through complex, value-based sales cycles. Qualifications include a BA/BS, 8+ years of B2B SaaS sales (preferably in Customer Experience), bilingual English and Bahasa Indonesia, proven pipeline development skills, experience with renewals, executive-level selling, an entrepreneurial mindset, and familiarity with Salesforce or Clari, plus willingness to travel. The role is hybrid, requiring some in-office presence at a local Zendesk office with remote flexibility; the exact schedule is determined by the hiring manager. Zendesk is an equal-opportunity employer that values diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities; interested candidates can contact the provided email.

Zendesk is seeking a performance-driven Sales Leader (Enterprise) based in Singapore to lead a sales team in Singapore, Philippines, Malaysia, and Thailand and drive rapid growth in this strategic SaaS market. Reporting to the Regional Vice President of Sales for Asia and collaborating with the Asia leadership team, the role will develop a long-term growth plan for the territory, expand partnerships, and win new business with key accounts through direct and channel relationships. Responsibilities include partnering with regional GTM teams, providing leadership and direction, onboarding and managing channel and alliances partners, executing customer acquisition and revenue expansion strategies, mentoring the sales team, and reporting to the Executive Leadership team while overseeing the sales process and funnel metrics. Requirements include 15+ years in software/SaaS (ideally CX/CRM/AI), 4+ years of sales leadership managing 6-8 senior AEs in a SEA regional role, and experience closing enterprise deals ranging from under $100K ARR to $1M+ ARR. Zendesk promotes a hybrid, inclusive workplace, uses AI in screening, and is an equal opportunity employer committed to diversity and inclusion, with accommodations available for applicants with disabilities.

Zendesk is seeking a Principal Partner Sales Executive (PSE) based in Singapore to drive partner-led growth across the Philippines and APAC by building, onboarding, and managing a partner ecosystem and coordinating with Zendesk Direct Sales to hit revenue and profitability goals. You will recruit and enable partners, train them on Zendesk products and value propositions, and develop joint business plans with top partners with quarterly reviews, leveraging a hunter mentality to meet growth targets. You will align regional sales with partners, act as a liaison to help partners close opportunities and facilitate GTM activities, collaborate with Marketing on joint campaigns, and maintain a strong new-business pipeline with accurate forecasts. Qualifications include a bachelor’s degree, 10+ years of B2B software/SaaS sales with quota attainment and a track record of over-achieving targets, strong prospecting and communication skills, proficiency with CRM and Google Apps, and familiarity with sales methodologies and forecasting. Zendesk supports a hybrid work environment, is committed to diversity and inclusion, provides accommodations, and may use AI screening in hiring as part of its equal opportunity employment.

- The role is Senior Manager, Revenue Recognition in Austin, TX, owning the revenue close operations in Zuora Revenue (RevPro) from period open to final posting. - Key responsibilities include leading the end-to-end monthly open/close, posting revenue journal entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the team, and continuously improving close procedures and controls. - Basic qualifications require 7+ years in revenue recognition or technical accounting, a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge. - Preferred qualifications include SaaS industry experience, NetSuite or ERP experience, and prior mentoring or managing accounting staff. - The role offers a hybrid work arrangement with some in-office time, a base salary range of $151,000–$227,000 plus bonus/benefits, and Zendesk’s commitment to diversity and equal opportunity.

Zendesk's Enterprise ML team aims to drive organizational value through scalable ML solutions and the use of large language models to improve customer experience and business decisions. As a Senior AI Engineer, you will lead the development and deployment of advanced AI systems with a focus on LLMs and agentic architectures, bridging deep technical work with high-level business strategy. Key responsibilities include owning KPIs, building production-grade LLM applications (including agents, context engineering, and text-to-SQL), establishing evaluation frameworks and automated feedback loops, developing high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow while translating AI concepts for non-technical partners. Requirements call for 3+ years in AI/DS/ML, a BA/BS (advanced degree preferred), a proven track record shipping production intelligent systems, strong Python and SQL skills, backend API design, familiarity with Snowflake/dbt/Airflow and AI-native development tools, and excellent cross-functional collaboration and communication. The role offers a hybrid work setup, opportunities for autonomy and growth, and Zendesk's commitment to diversity, inclusion, and accommodations, with explicit notes about AI screening and equal opportunity employment.

Zendesk is seeking a Technical Architect within the Professional Services & Global Engagement team to be the technical authority for strategic global customers, focusing on architectural design and seamless system integrations to ensure robust, scalable foundations for AI-driven customer experience. You’ll lead customer solutioning with SMEs, drive technical discovery, design and present proofs of concepts, and collaborate cross-functionally with consultants, support, and account management while feeding field feedback to influence Zendesk’s product roadmap. Basic qualifications include 6+ years in the SaaS software industry with hands-on programming experience (Ruby, Python, Java, C#, or JavaScript), deep experience with RESTful APIs, and the ability to work in-office 3x per week with AMER time flexibility across AMER, APAC, and EMEA. Preferred qualifications include Zendesk expertise, relevant certifications (Zendesk Administrator or App Developer), global/cross-functional experience, and a strong innovative, analytical mindset. Location is limited to Karnataka or Maharashtra, India with a hybrid work model; Zendesk may use AI screening in the hiring process and is an equal opportunity employer committed to diversity, equity, and inclusion, offering accommodations for applicants with disabilities.

Zendesk is seeking an Account Executive with B2B sales and AI-sales experience to grow the business in Spain and Portugal, focusing on building relationships and expanding Zendesk’s offerings with both new and existing customers. The role will directly drive revenue by acquiring new customers, penetrating top-tier accounts, cross-selling products, managing key relationships for long-term partnerships, and using data to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk solutions with client objectives, leading multi-month, value-centric deals with proofs of concept, maintaining a robust pipeline and forecast, and securing C-level sponsorship, while collaborating with internal teams and closing complex negotiations. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, territory/account planning, travel ability, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes a hybrid work environment, a commitment to diversity, equity, and inclusion, and notes that AI may be used in screening, with accommodations available for applicants with disabilities.

Zendesk is hiring an AI Services Consultant in Professional Services to lead AI-enabled implementations of the AI Resolution Platform, guiding customers through configuration and optimization to achieve quick value. The role’s mission is to provide technical solutions and act as a trusted advisor, steering customers through complex configurations with agility to drive transformative business outcomes. The overarching objectives are to accelerate time-to-value by driving AI adoption and operational excellence, serve as the customer’s AI technical expert, and deliver end-to-end projects on time with clear scope and stakeholder alignment. Key responsibilities include delivering technical guidance, enabling change management and training, ensuring successful project delivery and high customer satisfaction, and collaborating across teams to align the AI Roadmap and remove blockers. Requirements include 3+ years in consulting/Professional Services, enterprise SaaS experience, use of adoption analytics and success plans, a related bachelor’s degree (advanced degrees or certifications in AI strategy or project management are preferred), strong program management and communication skills, plus a hybrid in-office/remote work arrangement and Zendesk’s commitment to DEI, with AI-based screening and accommodations as applicable.

The principal analyst leads advanced analytics and automation across Workforce Management (WFM) and Quality Assurance (QA) for Zendesk, solving unique and complex problems with data, models, experiments, and frameworks while setting direction with high autonomy. Their remit covers strategy and standards (roadmaps, playbooks, governance, experimentation), advanced WFM (forecasting, capacity/hiring, intraday, scheduling strategies), QA analytics (frameworks, calibration, integration of speech/text analytics), and insight, automation, and tooling (executive dashboards, data models, data quality, AI-assisted analytics) with cross-functional execution. They drive cross-functional programs and pilots end-to-end, act as a WFM/QA Center of Excellence voice, and manage risk, compliance, and change management, measuring success through forecast accuracy, SLA/ASA performance, QA calibration, customer outcomes, and ROI from improvements. Core competencies include strategic and systems thinking, analytical rigor, experimental design, stakeholder management, executive storytelling, change leadership, and ethical AI risk awareness, with preferred Six Sigma/Lean and project management experience. Qualifications require 8+ years in contact center operations with deep WFM/QA expertise, proficiency with WFM/QA platforms, strong data skills (Excel/BI/SQL; Python/R a plus), familiarity with CX metrics, and the role requires hybrid/remote work from Mexico City or Estado de Mexico with periodic travel, plus no direct people management or budgeting responsibility.

Zendesk is hiring a Senior Operations Manager to support the Product Development Operations team, focusing on strengthening operational rigor across product development, planning, execution, and ways of working, with Jira expertise and AI-first process improvements. You’ll partner with Product, Engineering, and Design to improve end-to-end delivery, establish mechanisms for prioritization and dependency management, and drive quarterly and annual planning and delivery tracking. Responsibilities include reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery health metrics, ensuring Jira-driven execution, aligning cross-functional stakeholders, and creating scalable documentation and playbooks. Basic qualifications include 7+ years in Product Development Operations in SaaS, experience with product lifecycles and cross-functional delivery, strong Jira skills, and excellent communication and problem-solving abilities; preferred qualifications include experience with scaled delivery, Jira Advanced Roadmaps, and AI/automation exposure. The role offers a US base salary range of $174,000–$262,000 (with potential bonus/benefits), a hybrid work model with part-time in-office presence, and Zendesk’s commitment to fairness and inclusion, noting that AI may be used to screen applicants and accommodations are available on request.

Zendesk is seeking an upbeat, motivated Inbound Sales Development Rep to follow up, cold call, prospect, and qualify leads, building a pipeline for Account Executives in a fast-paced SaaS environment. Responsibilities include making a strong first impression, responding to inbound requests via Zendesk, phone, and email, organizing leads in Salesforce, fostering a collaborative team environment, and meeting monthly quotas of qualified opportunities. Requirements are the ability to understand customer requirements and identify Zendesk solutions, multi-tasking and time management, excellent written skills, and a Bachelor’s degree. Desired qualifications include 1–2 years of sales or internship experience (Software/SaaS a plus), proven success in meeting targets, strong time management, high-energy team player, Salesforce experience, and fluency in English. The role is hybrid with in-office time determined by the hiring manager; Zendesk supports diversity and inclusion, may use AI screening, and provides accommodations for disabilities and veterans upon request.

The Lead Business Process Analyst at Zendesk leads ongoing change and transformation to drive operational excellence in Zendesk Operations, with a focus on customer experience and AI-driven automation. Responsibilities include leading end-to-end process design, coordinating project management and change management, and driving cross-functional and AI initiatives to meet business needs. The role also serves as an AI subject matter expert, develops improvement tools and standardized AI prompts, and builds stakeholder partnerships while presenting progress to leadership. Required experience includes 5+ years in process mapping and workflow design, proficiency with Zendesk, strong project execution skills, and technical fluency with Google Suite and PM tools, plus AI literacy and change management certification preferred. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, and accommodations, including potential AI-based screening in the hiring process.

Zendesk is hiring for a hybrid sales role focused on generating new business and supporting Account Executives to target mid-market and Fortune 500 customers. The company positions itself as a 2025 Gartner Magic Quadrant Leader, aiming to lead the global customer experience transformation with its platform. They’re seeking risk-takers who are passionate about SaaS, customer service, high-tech, and self-starters with a track record of success. Responsibilities include generating opportunities, building targeted lists and messaging, conducting high-level conversations with senior executives, researching accounts, and hitting monthly quota targets. Requirements include 2-4 years of sales experience, high-volume outbound prospecting, strong multi-tasking and communication skills in Portuguese and English, a bachelor’s degree, and a commitment to diversity, inclusion, and accommodation, with AI screening and equal opportunity policies noted.

The role is a Senior Full Stack Engineer with a backend-first focus on building real-time voice AI systems, owning features end-to-end, and prioritizing latency, reliability, and conversation flow. Responsibilities include building backend systems powering real-time voice conversations, developing integrations for telephony, real-time audio, and external AI services, shipping features across the voice platform (including some user-facing web experiences), and improving platform reliability, observability, and performance while addressing real-time interaction challenges like interruptions and turn-taking. It’s exciting because you’ll directly impact how conversations feel, tackle low-latency and AI-powered workflows, own work across product, platform, and infrastructure, and help define early voice AI products. Qualifications include 3+ years of production software experience; backend-first with APIs, async systems, integrations, and system design; experience building and owning end-to-end product features; experience with real-time or event-driven systems such as WebSockets, WebRTC, or streaming; and a passion for product quality and user-facing problems (with interest in voice AI). Tech stack includes Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM/speech infrastructure; the US base salary range is $145,000-$217,000 with possible bonuses/benefits, with offers based on capabilities and location; Zendesk emphasizes hybrid work, inclusion, and accommodations for applicants.

Zendesk is seeking an SMB Account Executive in the Greater China region to grow its SaaS customer base by acquiring new clients and expanding existing accounts, with a focus on revenue growth and cross-functional relationship-building. The role involves driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively cross-selling products, and using data insights and adoption history to inform prospecting and retention strategies. You will articulate the benefits of Zendesk products, align them with customers’ business goals, lead competitive sales cycles with value-based selling, and maintain a robust Salesforce pipeline with accurate forecasts to beat quarterly targets. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven track record, bilingual English and Mandarin (Cantonese a plus), and strong skills in prospecting, presentation, negotiation, closing, and territory planning, plus familiarity with tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, inclusivity, and equal opportunity, notes that AI may screen applications, offers accommodations for disabilities, and provides links to its careers and diversity pages.

Zendesk is seeking an expert Revenue Recognition Manager with deep ASC 606 SaaS experience to lead revenue recognition, contract analysis, and policy development. The role covers fundamental ASC 606 compliance, expert advisory on contracts, data-driven decision making, continuous improvement of processes and systems, data integrity, and supporting financial reporting and audits. Candidates should have extensive ASC 606 knowledge, a degree in accounting/finance (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics, cross-functional collaboration, meticulous attention to detail, and the ability to work US hours. The position offers a US base salary range of $118,000–$178,000 with potential bonuses or related incentives, and Zendesk emphasizes a hybrid, flexible, and inclusive work culture along with diversity, social impact, and benefits. Zendesk is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Senior Account Executive to grow its corporate B2B SaaS/AI customer base by acquiring new customers, expanding existing accounts, and closing deals of varying sizes. The role focuses on driving revenue through building and nurturing relationships, cross-selling, using data insights for prospecting and retention, maintaining a robust Salesforce pipeline, and delivering accurate forecasts. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, and Clari, along with an entrepreneurial, collaborative mindset. The position offers a hybrid work arrangement with part of the week in the office and collaboration across teams, plus Zendesk’s commitment to diversity, inclusion, equal opportunity, and policies on AI screening and accommodations. Zendesk positions itself as the intelligent heart of customer experience, powering billions of conversations, and invites applicants to apply via its careers page.

The job involves handling a high volume of inbound leads and existing customers via phone, Zoom, chat, and email, actively resolving inquiries to drive online conversions, and becoming an expert on Zendesk products. You will be the voice of the customer, understand their needs, conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk. You will meet or exceed SLAs and KPIs (including ticket volumes, response and resolution times, and productivity) and contribute to a shared revenue target, with a goal to exceed activity, pipeline, and revenue weekly. Requirements include excellent written English, ability to work with Zendesk's global market, 1+ years of sales experience (software/SaaS preferred), passion for Zendesk technology, outstanding organizational skills, and the ability to thrive in a fast-paced environment. Zendesk promotes a hybrid, flexible work culture with competitive pay and benefits, work-life balance, diversity and inclusion, and accommodations for people with disabilities or veterans; the company also notes potential AI screening in the hiring process and provides contact for accommodations.

Zendesk is hiring an immediate-joiner Administrative Assistant to provide essential support to teams in the Pune office, handling calendars, travel, expense reporting, and day-to-day operations while promoting a culture of service excellence. The role requires expert, multi-time-zone calendar management across multiple executives and teams, coordinating domestic and international travel with detailed itineraries, and ensuring timely expense processing in line with company policies. It also involves acting as a dependable liaison for internal and external partners, collaborating with administrative staff to streamline workflows, and assisting with meetings, events, and cross-functional projects. The ideal candidate will have proven administrative experience, strong organizational and communication skills, the ability to manage multiple priorities, and proficiency with Google Workspace, Zoom, and Slack. The role follows a hybrid model with in-office days determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra; the company emphasizes equal opportunity and inclusion while noting AI may be used in screening and accommodations are available on request.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build new client relationships, and expand existing partnerships to deepen Zendesk’s impact. The role focuses on driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data and insights to target new opportunities, articulating Zendesk’s value, leading complex sales cycles, and maintaining a robust pipeline with executive sponsorship to exceed goals. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven track record, experience managing complex multi-month cycles and renewals, strong presentation and negotiation skills, experience selling to VP/C-level executives, an entrepreneurial mindset, and familiarity with Salesforce/Clari and travel willingness. Zendesk describes its mission as powering exceptional service globally with a hybrid work model that combines offices and remote work for flexibility. The company also notes AI may be used in screening applications, and it is an equal opportunity employer committed to diversity, inclusion, and providing accommodations for applicants with disabilities or veterans.

The Senior Technical Account Manager (Sr. TAM) at Zendesk serves as a strategic advisor and technical leader for the company’s most complex enterprise customers, using deep technical expertise and business acumen to design and implement sophisticated customer experience strategies with measurable business impact while mentoring the broader TAM team. Core responsibilities include acting as the technical strategist to create and execute customer roadmaps, architecting multi-brand CX ecosystems, leading executive reviews and ROI discussions, coordinating Zendesk resources across deployments, driving proactive issue mitigation, advocating for customer needs with product teams, mentoring junior TAMs, and identifying opportunities to scale solutions. Required qualifications include 12+ years of technical experience (8+ in enterprise), a track record of delivering measurable business outcomes through technical leadership, extensive SAAS service management experience, executive-level advisory credibility, strong cross-functional leadership, superior communication, and expertise in SaaS architectures and Zendesk concepts (plus). The role is based in Mexico City or Estado de Mexico with a hybrid work model requiring some in-office presence; Zendesk emphasizes a fulfilling, inclusive culture with flexibility, remote options, and community engagement, and notes that AI may be used in screening while ensuring equal opportunity. Success indicators include strategic adoption and expansion of Premier Enterprise offerings with measurable outcomes, recognition as a trusted advisor to clients, proactive architectural guidance preventing issues, influence on product strategy, mentorship impact, and scalable methodologies across the TAM organization.

Unleash, now part of Zendesk, is hiring a Data Scientist in Tel Aviv to help build intelligent, scalable AI-powered features that integrate directly into customer workflows. You will design, develop, and deploy data-driven solutions for the core AI search engine, owning the full lifecycle from data exploration to production monitoring. You’ll collaborate with the engineering team to ensure deployments are scalable, reliable, and performant, while continually improving model efficiency and system maintainability in a fast-paced R&D environment. Requirements include 3–5 years of DS experience, strong Python and software engineering practices, deep DS foundations from classical ML to deep learning, hands-on infrastructure with Docker/Kubernetes, experience with Pandas, scikit-learn, PyTorch or TensorFlow, and cloud deployment; bonus points for RAG pipelines, agentic workflows, and vector databases. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity, and accommodations for applicants with disabilities, and may use AI screening in the hiring process.

Zendesk is seeking a Senior Sales Manager based in Singapore to lead the Commercial and Enterprise sales teams across Greater China (Mainland China, Hong Kong, Taiwan), reporting to the Regional Vice President, Asia Sales. The role focuses on driving market growth, building an elite team, and delivering operational excellence in a complex GCR market by shaping go-to-market strategies and driving customer success to maximize revenue. Responsibilities include leading and mentoring the teams to meet quotas, owning pipeline management and forecasting, building relationships with senior stakeholders, and collaborating with marketing, product, customer success, and channel partners to optimize the end-to-end sales cycle. The ideal candidate should have 12+ years of Enterprise/SaaS sales experience with at least 4 years in sales leadership, Mandarin fluency (Cantonese a plus), a proven track record of growth in GCR, and strong CRM analytics with experience in direct and channel sales. Zendesk highlights a hybrid work culture, equal opportunity employment, and a commitment to diversity and inclusion, with AI screening and accommodations available for applicants with disabilities.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) for the Pune-based Enterprise Data & Analytics team to develop data infrastructure that powers analytics and AI/ML across Zendesk’s data platform. The role involves leading architecture and roadmap for end-to-end data platform (ingestion, transformation, storage, governance), establishing data contracts and tooling, evaluating new technologies, and delivering secure, highly available data services with robust observability and incident response. Basic qualifications include 10+ years in industry with 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, Python/Go/Java/Scala, SQL, and strong communication skills. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators (Airflow), dbt, and familiarity with data governance and security practices. The role has location restrictions to Karnataka or Maharashtra with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, DEI, AI screening policies, and accommodations.

The Solutions Architect role is a pre-sales technical expert who works with the Contact Center Platform Architecture team and customers to design customized Zendesk CCaS solutions and secure professional services engagements, requiring CCaS and AWS experience. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk CC product knowledge, and coordinating with the Professional Services team for a smooth delivery handoff. Qualifications encompass strong AWS Connect/services experience in a CCaS environment, prior solutions architect work in CCaS, hands-on cloud deployment, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate business objectives into technical solutions and estimates, and exceptional communication skills. The role requires being physically located in Karnataka or Maharashtra, with a hybrid work model that includes in-office presence part of the week as determined by the hiring manager. Zendesk emphasizes equal opportunity, may use AI screening, provides accommodations for disabilities, and is committed to diversity, equity, and inclusion, with career information available on their site.

Zendesk is seeking a Staff Machine Learning Engineer to shape its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences for millions. You will architect and deliver platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and own the design and scaling of evaluation and benchmarking frameworks used to gate model releases. You’ll define company-wide safety and reasoning evaluation standards, identify systemic failure modes, drive mitigations and monitoring, and improve platform reliability, observability, rate limiting, and SLA practices, while enabling agentic workflows with secure integration patterns. Qualifications include 8+ years building distributed systems/ML infrastructure with production responsibilities, strong ML/LLM understanding, Python/Kubernetes/cloud skills, and experience building evaluation/monitoring for ML systems; preferred: model registries, feature stores, agent frameworks, policy/quality frameworks, and an advanced degree. Location is Pune, India (on-site) with a hybrid arrangement; candidates must be physically located in Karnataka or Maharashtra, and Zendesk notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS business, with opportunities for multiple languages (French, German, Dutch, Italian, and Spanish coming up) and a focus on hunting new opportunities, closing deals, and aligning Zendesk solutions with customers' goals. Responsibilities include driving top-line revenue, acquiring new customers, expanding accounts, cross-selling, using data and adoption history to prospect and retain, conveying product benefits, leading competitive sales cycles, maintaining a Salesforce-based pipeline, and delivering forecasts while exceeding KPIs. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven targets record, ability to manage relationships at various levels, strong presentation/negotiation/closing skills, solid prospecting and territory planning experience, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes its mission to power billions of customer conversations, is an equal opportunity employer that values diversity and inclusion, and supports a hybrid work model with offices worldwide and flexibility for remote work part of the week. The role requires in-office days part of the week (schedule determined by the hiring manager), and Zendesk offers accommodations for applicants with disabilities, with a contact provided for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist based in Mexico (CDMX or Estado de Mexico) with a hybrid work model requiring in-office presence part of the week. The role is inbound-focused, handling inquiries via Zendesk chat and email, with calls when needed, and is designed as a stepping stone into sales, marketing, or product management. Responsibilities include responding to high-volume inbound leads and inquiries, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, building engaging conversations, and collaborating with core sales to hand over complex opportunities while driving activity and revenue. Qualifications include excellent English writing, a desirable second language (French, German, Spanish, or Portuguese), sales experience or entry-level, passion for Zendesk tech, strong organization, ability to thrive in a fast-paced environment, and prior SDR/BDR or customer-facing experience is a plus. Zendesk is an equal opportunity employer that values diversity and inclusion, offers a hybrid work arrangement, and provides accommodations for applicants with disabilities, including location-specific notes and a contact for accommodation requests.

Zendesk is rapidly expanding its AI-driven CX platform, with a $200m ARR AI business, and is seeking a BDR to drive growth across SMB, Commercial, and Enterprise accounts in Australia and New Zealand by helping clients adopt AI for customer experience. In this role, you won’t just schedule meetings—you’ll uncover real pain, build value, and influence multi-million-dollar deals from the outset. You’ll engage exec-level prospects, drive high-value pipeline through outbound prospecting, collaborate with Account Executives, Product, and Marketing, qualify opportunities with a consultative, value-led approach, and manage your pipeline while being part of a Melbourne-based onsite team three days a week. Candidates should have 2+ years in sales or business development (SMB, Commercial, or Enterprise), a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hybrid work model, the opportunity to work with advanced CX and AI technology within a high-growth APAC GTM team, and a commitment to diversity and inclusion, with AI screening possibly used in applications and accommodations available for applicants who need them.

Zendesk’s Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, requiring a blend of business and technical savvy, collaboration, and strong communication with internal partners. The role is a technical expert responsible for eliciting requirements, conducting data analysis, recommending BI solutions, building insightful visualizations, guiding stakeholders to translate data into actionable insights, and mentoring other BI Analysts to grow talent. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, creating self-service learning materials, performing data profiling and analysis, transforming data into dashboards/reports, performing statistical analyses, and collaborating with data engineers on validation and testing, while developing platform operations and runbooks. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and tools (Looker, Looker Studio, Tableau), data profiling/modeling knowledge, experience extracting data from data warehouses and APIs, and a track record leading large BI projects; travel less than 5%. Location and work arrangements: this role must be physically located in Mexico City or Estado de Mexico, with a hybrid model requiring in-office presence part of the week; Zendesk is an equal opportunity employer committed to diversity, with AI screening per policy and accommodations available for applicants with disabilities.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solutions, and competitive aspects of the sales cycle, requiring both sales focus and technical savvy to win over enterprise and mid-market executives. The SC serves as the technical bridge between Sales, Marketing, and Product, owning the technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Required qualifications include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, excellent communication and presentation skills, experience with pilots/POCs, knowledge of web/scripting technologies, willingness to travel, and a bachelor’s degree (graduate degree a plus). Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk supports a hybrid work model, emphasizes diversity and equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and build a high-potential talent pipeline as part of the company’s rapid growth in customer support solutions. You will be a key member of the sales team, manage a busy outbound pipeline, prospect into cold accounts as well as new groups within existing Zendesk customers, and generate high-value pipeline from startups to enterprise companies. You will be the face of the brand, delivering an outstanding customer experience and striving to overachieve on targets in a fast-paced, collaborative, and customer-centric environment. Requirements include a minimum of six months in a sales-related role, interest in consultative SaaS sales, strong written and verbal communication, English fluency, a self-starter attitude, and the ability to work in a hybrid model with a Lisbon office (part of the week in-office) and remote work. Zendesk states it is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in applications, and provides accommodations for applicants with disabilities or disabled veterans.

Zendesk is seeking a frontend engineer for Pune who must work from the office at least 3 days a week, joining a globally distributed engineering team that builds customer-experience products. You’ll collaborate with product management and engineers to design simple, robust solutions and will follow development processes including design, pair programming, code reviews, testing, documentation, and continuous integration to ensure quality and reliability. The role requires about 8 years of frontend experience with strong UX thinking, expertise in session management, ORM, caching, JS/CSS/HTML, REST APIs, and hands-on work with React or similar frameworks, plus a willingness to learn new domains and excellent communication; experience with AI tools like GitHub Copilot and ChatGPT is desired. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins), Ruby/Java, MySQL, AWS (Aurora RDS), Datadog, instrumentation frameworks, and JavaScript build tooling; the position is hybrid and requires being located in Karnataka or Maharashtra, India. Zendesk emphasizes diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations on request as part of its flexible, global hybrid work model.

Zendesk is hiring Digital Inside Sales Specialists to manage high-velocity inbound and existing customer interactions, become product experts, and help buyers make informed decisions as part of a new, fast-growing team. Ideal candidates have 2+ years of software/SaaS sales experience, are fluent in English and at least one of Dutch, German, Arabic, or French, and can travel for training with a transition to hybrid work, including three days per week in the Lisbon office. Key responsibilities include responding to inbound leads and customers via chat and email, conducting discovery calls and demos, resolving inquiries to drive online conversions, and acting as the voice of the customer to advocate for Zendesk. You will need to meet or exceed SLAs and KPIs such as ticket volumes, response and resolution times, and productivity, and contribute to a shared revenue target while also achieving weekly activity, pipeline, and revenue goals. Zendesk is an equal opportunity employer that values diversity and inclusion, employing a hybrid work model with accommodations for disabilities, and may use AI in screening applicants.

The role is based in Pune and requires working from the office at least 3 days a week, with a hybrid arrangement that is determined by the hiring manager, and Zendesk can only hire candidates located in Karnataka or Maharashtra per the requisition. You will collaborate with engineers, product management, and other teams to design simple, elegant solutions to complex problems, following end-to-end development practices including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, maintaining code quality, debugging, unblocking tasks, participating in code reviews and design discussions, and standardizing/integrating services, tools, and workflows across teams. We’d love candidates with proficiency in Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc., at least 8 years of hands-on coding experience, leadership in design/implementation, unit testing and TDD, mentoring juniors, strong collaboration and communication, problem-solving, and the ability to work with ambiguity; experience with AI tools for developer productivity is a plus. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations for applicants with disabilities upon request.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow its enterprise footprint by selling AI-driven customer experience solutions and building trusted executive relationships with leading technology accounts. You will drive top-line revenue, identify expansion opportunities through cross-selling and upselling, manage multi-stakeholder sales cycles with proofs of concept and AI-enabled designs, and maintain a robust pipeline and accurate forecasts. Responsibilities include creating quarterly territory and account plans, aligning Zendesk’s AI/CX platform to customers’ business transformation goals, collaborating with Customer Success, Solutions Engineering, and Product teams, and negotiating high-value deals with measurable ROI. Requirements include 8+ years in cloud/software B2B sales or solution engineering, a track record selling to enterprise organizations ($1B+ in revenue), success hitting quota, and experience engaging VP/C-level executives; familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel across the Bay Area. The position offers a US OTE of $340k–$510k (50/50 base/commission), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, and reasonable accommodations, with AI-based screening in the recruitment process.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for Zendesk's AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, helping customers navigate complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, translating goals into the right configurations and ensuring end-to-end delivery on time. Key responsibilities include offering technical guidance, leading change management and training, delivering successful AI projects, maintaining high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with measurable business outcomes. Candidates should have 3+ years in consulting or professional services, experience in enterprise SaaS GTM roles, skills in adoption analytics, strong PM and communication abilities, and must be located in Karnataka or Maharashtra with a hybrid in-office schedule.

Zendesk is seeking an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies and building executive partnerships to launch and scale AI initiatives. The role acts as the design authority for AI deployments, leading solution design reviews and coordinating with Product, Professional Services, and Engineering to resolve blockers and guide adoption from initial launch through expansion. You will define a long-term AI vision, align internal and external stakeholders, and drive structured discovery and success-planning engagements that yield measurable milestones early in the lifecycle, with success measured by adoption, satisfaction, and retention. Key objectives include accelerating time-to-value, owning multi-year AI roadmaps across Product, Services, Sales, and Partners to scale safe, sustainable AI programs, and delivering quantified commercial outcomes such as renewals and revenue retention. The role requires 5+ years in Customer Success/Experience with at least 1 year in AI, prior enterprise SaaS GTM or related roles, strong adoption analytics experience, a bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and it is based in Mexico with a hybrid in-office schedule; Zendesk emphasizes diversity and provides accommodations as needed.

Zendesk is hiring an Engineering Manager in Pune to lead the product engineering teams, with in-office work required at least 3 days a week and multiple EM roles across PLG and Platform. The role will manage 10–12 engineers, collaborating with leaders across Engineering, Product Management, Marketing, and Design to improve delivery, reliability, and system performance while guiding the team through technical challenges. It emphasizes engineering excellence, best practices in coding, testing, and observability, a high-performance culture, and regular 1:1s focused on performance, growth, and well-being. Qualifications include 12+ years in the industry with 3–4 years in technical leadership, mentoring ability, experience with React/Angular or similar stacks and languages like Java or Ruby, cloud platforms (AWS/Azure/GCP), cross-functional collaboration, Agile Scrum, and strong prioritization skills. Location guidance notes that candidates must be based in Karnataka or Maharashtra with a hybrid schedule, Zendesk supports diversity and inclusion and accommodations, and AI may be used in screening as part of the hiring process.