The Ampin App
deep insights into the Atlassian community

Zendesk is seeking a Senior Sales Engineer to lead how leading brands leverage its AI-powered CX and ES platform, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. Responsibilities include leading technical and business discovery, conducting AI readiness assessments, and designing tailored demos and proofs of value that demonstrate Zendesk's differentiated value. You will architect AI-driven CX and ES solutions, translating AI/ML capabilities into business-focused narratives for IT to the C-suite, own the end-to-end technical engagement through pilots, and ensure alignment with customer goals and compliance. The role requires 5+ years of presales or solutions consulting in SaaS or CX/enterprise software, deep AI knowledge (LLMs, NLP, automation), experience designing pilots/POCs, strong storytelling and communication skills, and willingness to travel. The position offers a US OTE of $226k–$338k (80/20 base/commission), a hybrid work model with part in-office attendance determined by the manager, and Zendesk’s commitment to equal opportunity, diversity, and accessibility, including AI-based screening and accommodations upon request.

Zendesk seeks a Hunter Account Executive to create and close durable net-new business for AI-driven CX solutions, with a clean handoff to post-sale teams and no ownership of installed-base expansion or post-sale outcomes. You will build qualified net-new pipeline through targeted outbound, inbound conversion, partner routes, and disciplined territory planning, and lead a repeatable prospecting-to-close process including discovery, qualification, value mapping, negotiation, contracting and close. You will translate customer priorities into a credible Zendesk platform and AI value proposition, align across executives and business functions, own commercial strategy within guardrails, and orchestrate cross-functional teams to improve win probability while maintaining accurate CRM data and risk visibility. Day one capabilities include genuine new-business orientation, consultative discovery, executive multi-threaded selling, strong commercial acumen, CRM discipline, and developing deeper Zendesk platform and AI fluency; you should have 8–12 years of relevant B2B SaaS experience with evidence of outcomes and complex deal ownership, with US OTE in the range of $320k–$480k (50/50 base/commission) and location-based adjustments. Zendesk is an equal-opportunity, inclusive employer with a hybrid work model; AI may be used to screen applications, and accommodations are available for applicants in accordance with law.

The Hunter AE at Zendesk is tasked with creating and closing durable net-new business, does not own installed-base expansion or post-sale outcomes, and follows a repeatable prospecting-to-close process that includes discovery, value mapping, business-case development, negotiation, and a clean handoff to the post-sale team. They translate customer priorities into a credible Zendesk AI platform value proposition, build executive alignment across business, technology, security, finance, procurement and the economic buying committee, and orchestrate cross-functional teams to improve win probability while maintaining accurate CRM data and early risk visibility. Day one expectations include a genuine new-business orientation with targeted prospecting, consultative discovery to surface problems and outcomes, multi-threaded executive selling, strong commercial acumen, and disciplined CRM/forecasting. Qualifications typically require 8–12 years in complex B2B SaaS new-business selling with demonstrated outcomes, prospecting discipline, executive engagement, and credible discussion of AI/platform value, with no specific degree required if equivalent experience exists. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), a hybrid work model with AI-screening disclosures, and Zendesk’s commitment to equal opportunity and accommodations, all while focusing on moving customers from service challenges to decision-ready change and mobilizing a buying committee without overselling.

The Financial Analyst, GTM Finance & Strategy at Zendesk partners with CX and cross-functional teams to advise on strategy, monitor costs, and communicate financial developments, using financial modeling and analytics to deepen understanding of the Customer Success organization and identify value opportunities. Key responsibilities include managing headcount forecasting for CX cost centers, preparing clear financial summaries and presentations, performing month-end close and management reporting, and serving as the Finance & Strategy point of contact for purchase and hiring requisitions, while driving process improvements and ad hoc analyses. Required qualifications include strong financial modeling skills with advanced Excel and Google Sheets, excellent time management, proactive ownership, critical thinking, effective communication with executives, and a bachelor’s degree with at least one year of finance-related experience. Preferred qualifications include experience with planning software (Adaptive) and familiarity with SQL or other data analysis tools. The role is hybrid with in-office expectations and a US base salary range of $75,000 to $113,000, potentially with bonus and benefits; Zendesk is an equal opportunity employer, notes AI screening, and offers accommodations for applicants with disabilities.

The Director, Contact Center Platform Architecture at Zendesk leads a globally distributed, hands-on solutions architecture team focused on customer experience, cloud contact centers, and AI, while engaging with enterprise customers and executives. You'll grow and coach the team, set technical direction across AWS, Amazon Connect, Zendesk, and enterprise systems, and ensure security, reliability, integration, and maintainability, while staying involved in important customer opportunities, prototypes, and proofs of concept. You will lead customer engagements, explain architecture and trade-offs to executives and technical teams, and represent the team in executive meetings, customer engagements, industry events, and analyst briefings, while collaborating with Sales, Product, Engineering, Customer Success, Services, Partner and Marketing. Requirements include 10+ years in solutions architecture or equivalent, 5+ years managing and developing technical, customer-facing professionals, 5+ years in contact-centre technologies, hands-on AWS and Amazon Connect experience, and a track record designing enterprise CCaaS solutions and presenting to senior or C-level audiences. Preferred qualifications include leading globally distributed teams, AWS Solutions Architect or Amazon Connect certifications, CCaaS migrations, familiarity with SIP/WebRTC/APIs and event-driven architectures, experience with contact-centre AI/automation/workforce management, and coding for prototypes; the posting notes a US OTE range of $317,000–$475,000 with a 70/30 base/commission split, plus hybrid work, equal opportunity employment, and accommodations policies.

Zendesk is seeking a Talent Partner to support its Go-to-Market functions in EMEA, handling end-to-end sourcing, screening, and business partnering for the respective areas. The role is 360-degree: you’ll think strategically, generate new ideas, and personally deliver on hiring needs in a hands-on, fast-paced SaaS environment, with ownership and trust from the team. Responsibilities include prioritizing a diverse range of requisitions, partnering with internal stakeholders, owning the recruitment process from initial contact to offer, creating a strong candidate experience, and maintaining ATS data and analytics. Requirements include 3+ years in talent acquisition, proven success hiring AE/Sales in complex, high-growth settings, strong sourcing and stakeholder-management skills, data-driven decision-making, and experience building an employer brand. Zendesk emphasizes diversity and inclusion, offers a hybrid work model with flexibility, informs applicants about potential AI screening, and provides reasonable accommodations for disabled applicants as part of its AA/EEO/Veterans/Disabled program.

Zendesk is seeking an Account Executive for the UK & Ireland to drive AI-powered customer and employee experience solutions on its Commercial team, reinforcing its mission to power exceptional service and meaningful human connections. The role will build pipeline through structured outbound prospecting, account-based research, referrals, events, and targeted engagement with priority accounts, own the full sales cycle from prospecting to closing, and act as a strategic advisor to C-Suite and VP executives. Responsibilities include leading complex, competitive sales cycles, cross-selling to existing customers, and leveraging data insights to improve conversion, retention, and expansion. Requirements include at least 4 years of B2B SaaS/AI sales or solution engineering, a proven track record against targets, end-to-end deal management in the UK/Irish market, ability to engage executives, and experience with Salesforce, Clari, Gong, plus travel as needed. The role offers a hybrid work environment with remote flexibility, a commitment to diversity and equal opportunity, and notes that AI may be used to screen applications, with accommodations available by emailing peopleandplaces@zendesk.com.

Zendesk is hiring a Digital Inside Sales Representative in Lisbon as a founding member of a new high-velocity team, requiring three days per week in the Lisbon office and preferring SaaS experience. You will respond to a large volume of inbound leads and existing customers via chat and email, become a Zendesk product expert, conduct discovery calls and demos, and guide buyers to an informed purchase while meeting SLAs/KPIs and contributing to a shared revenue target. You are expected to exceed activity, pipeline, and revenue goals weekly, with excellent written English; a second language such as French, Dutch, or Arabic is desirable but not required. Requirements include at least 1 year of sales experience (software/SaaS preferred), strong organizational skills, and the ability to multitask a high volume of opportunities in a fast-paced, globally oriented environment. Zendesk promotes a hybrid work model, is an equal opportunity employer focused on diversity, equity, and inclusion, and may use AI screening while providing accommodations for disabilities upon request.

The Senior Engagement Manager at Zendesk drives the success of the most complex and high-value client projects through leadership, strategic thinking, and advanced project management, while mentoring junior team members and improving delivery methodologies. Responsibilities include serving as the lead point of contact for major clients (including C-suite), delivering end-to-end projects within budget and quality standards, proactively managing risks, providing strategic oversight, supporting business development, and ensuring cross-functional alignment. Required qualifications include 5+ years in client-facing roles in consultancy or professional services with significant leadership, strong strategic/analytical skills, excellent communication, proficiency with project management software and CRM tools, fluency in English and Spanish, willingness to travel up to 25%, a bachelor's degree (master's preferred), and experience with the creation and financial impact of all contract types (FF, T&M, FFM, FTE, etc). Preferred skills include certifications (PMP, PRINCE2, SAFe, Scrum), SaaS implementation experience, ability to perform under pressure, knowledge of AI models/workflows, and strong cross-functional collaboration abilities. Zendesk underscores inclusivity, offers hybrid and flexible work arrangements, discloses that AI or automated decision systems may be used to screen applications, and is an equal opportunity employer committed to diversity, with accommodations provided for applicants with disabilities and a contact email for requests.

Zendesk is hiring a Partner Sales Executive for South EMEA to drive partner-led growth by recruiting and scaling strategic partners and enabling them to sell AI-enabled Zendesk solutions that improve customer experience and drive partner-sourced revenue. Responsibilities include executing the South EMEA partner revenue plan, turning market insight into repeatable partner GTM motions, and leading co-sell motions with partners alongside Zendesk account teams to boost win rates and deal velocity. You will enable partners to monetize Zendesk offerings through repeatable onboarding, enablement, and packaged offerings that shorten time to revenue, and translate Zendesk’s AI strategy into clear partner use cases and commercial opportunities. Additional duties include maintaining partner pipeline health and forecast accuracy, escalating opportunities and risks, and collaborating with regional Sales, Marketing, Product, and Customer Success to run partner campaigns and improve partner experience. Required qualifications include 8+ years in partner/channel sales or related SaaS roles with quota-carrying experience, a proven track record in recruiting and growing partners and driving partner-influenced revenue, experience closing partner-led deals, AI fluency, and strong communication; preferred qualifications include prior experience in EMEA, packaging partner-ready offerings, co-funded partner marketing programs, and familiarity with AI/ML capabilities through partners.

Zendesk seeks a strategic, hands-on global marketing leader to build the account-based experience (ABX) framework and programs that engage priority accounts and industries and deliver measurable pipeline impact. You’ll evolve the ABX operating model across 1:1 named accounts, 1:few cohorts, and scaled programs, create repeatable playbooks, and lead paid media strategy and global industry plays with coordinated experiences. The role requires turning account, buying-group, industry, and intent signals into relevant marketing experiences, partnering with Regional Marketing, Sales, Product Marketing, and Marketing/Sales Operations to drive timely actions and pipeline progression. Requirements include 5+ years in B2B SaaS marketing with ABM/demand-gen, experience planning and activating paid media campaigns, and the ability to use AI-enabled tools responsibly to improve planning, creative, and analysis, plus collaborative and scalable enablement capabilities. Compensation includes a US base salary range of $148k-$222k, potential bonuses/benefits, a hybrid work arrangement, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is transforming customer experience and employee services with a unified AI-powered Resolution Platform, aiming to replace outdated contact center solutions and serving thousands of brands worldwide. As a Senior Sales Engineer, you’ll be a trusted advisor who leads technical and business discovery, AI readiness assessments, and tailored demos, while crafting AI-driven CX/ES solutions and owning the end-to-end technical engagement through the sales cycle. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms, collaborate cross-functionally to align customer needs with the product roadmap, and measure ROI with Zendesk analytics to drive AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, knowledge of web/scripting, experience delivering pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/BI, and strong storytelling and communication skills; bachelor’s degree (advanced degree a plus); willingness to travel. The US OTE is $226k-$338k (80/20 base/commission), with a hybrid in-office/remote arrangement; Zendesk emphasizes fairness, inclusion, and potential AI screening, and provides accommodations for applicants with disabilities.

Zendesk is transitioning from Systems of Record to Systems of Action with the Resolution Platform, aiming to build a high-performance runtime for fleets of AI agents to perceive, reason, and act, addressing the Orchestration Trap and driving AI-driven revenue. The company already runs production AI agents that autonomously resolve tickets across 100,000+ Zendesk accounts, executing multi-step plans, performing live API actions (refunds, order modifications, escalations), and closing tickets without human input, with a self-learning loop that turns successful resolutions into new skills and reaches parity with GAIA-class benchmarks. They seek to push architecture further by solving plan decomposition under ambiguity, memory-tier interference, selective skill acquisition, and multi-agent delegation via Agent-to-Agent protocols, while also building domain-specialized models and an RL-based training infrastructure to reduce inference cost over a 6–12 month period. The role requires 5+ years of experience building production ML/AI systems with hands-on work in agent architectures, strong evaluation instincts, Python and PyTorch fluency, and familiarity with an agent framework, plus optional depth in RL for language models. Zendesk emphasizes a hybrid work model, equal opportunity and inclusion, and transparent AI-screening practices, with commitments to diversity, accessibility accommodations for applicants with disabilities, and a policy to provide accommodations on request.

Zendesk is a leading customer experience platform hiring for a pure hunting sales role in the SMB segment across Asia, responsible for identifying and qualifying opportunities to feed the sales pipeline with internal stakeholders. The ideal candidate has at least 2 years of sales experience (preferably in SMB), experience managing India/South Asia prospects, excellent communication, a self-starter mindset, and a Bachelor's degree is preferred; the role is hybrid with part in-office time and requires being based in Karnataka or Maharashtra. Key duties include engaging prospects to understand business challenges, generating high-value pipeline through strategic prospecting, and collaborating with sales, product, and marketing to develop a target list and deliver top-class customer experience. Zendesk emphasizes equal opportunity, inclusion, and accommodations for disabilities, supports a hybrid work model, and promotes diversity across offices worldwide. They may use AI screening in the hiring process, and applicants needing accommodations should email peopleandplaces@zendesk.com; Zendesk’s mission is to bring calm to customer service and power billions of conversations.

Zendesk is looking for an experienced Implementation Consultant to join Professional Services to design, implement, and optimize Zendesk as a complete resolution platform for enterprise customers, focusing on outcomes and value. You will lead discovery and design workshops, translate business processes into Zendesk configurations, onboard customers, and manage multiple projects while collaborating with cross-functional teams. Core requirements include a bachelor’s or equivalent, fluency in English plus French or German, 3–5 years in consulting/implementation or similar, experience delivering complex SaaS projects, strong problem-solving and communication skills, and the ability to work autonomously in a fast-changing, remote EMEA environment. Preferred experience includes familiarity with CX platforms (e.g., Zendesk, Salesforce, ServiceNow, etc.), Employee Services, and AI/automation in customer service, with additional requirements of a hybrid work model (two days in the office) and travel up to ~20%. Zendesk emphasizes a flexible, inclusive culture, AI screening where appropriate, and equal opportunity employment with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Analyst for Strategic Finance & Analytics to lead decision support, BI projects, and top-line reporting/forecasting, partnering with Finance, Sales, Marketing, Customer Success, Product, Enterprise Data, and Operations. You will regularly report findings to C‑Suite leadership, build dashboards and decks, develop SQL queries, perform ad hoc analyses, align metric definitions with cross-functional teams, and use AI to automate scalable processes. Requirements include 4–7 years in analytics/BI/strategy consulting, strong SQL (Snowflake a plus), experience with AI workflows and BI tools, a BS/BA in a quantitative field (MS a plus), SaaS experience a plus, and the role is located in Mexico City or Estado de Mexico. About you: you are curious, analytically minded, strategic, a team player with excellent communication, a self-starter who thrives in a fast-paced environment, and you can frame business questions with data while being detail-oriented and resourceful. Zendesk highlights a hybrid, inclusive workplace with equal opportunity employment, notes AI screening where applicable, and offers accommodations for applicants with disabilities.

Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team, capable of hands-on Zendesk configuration and delivering innovative solutions in a startup-like, agile environment, with client engagements typically lasting 4-6 weeks and travel as needed. The role aims to revolutionize customer experiences through optimized Zendesk implementations, leveraging backgrounds as an Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager to ensure clients are empowered and satisfied. Key responsibilities include client engagement and discovery, providing best-practice guidance, hands-on configuration and integration opportunities, end-to-end project management, and training and enablement with documentation to support client self-sufficiency. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of Zendesk AI products, strong CRM understanding, proficiency in English, Portuguese, and Spanish, a proven track record in relevant roles, and the ability to work in an agile environment along with strong communication, problem-solving, and adaptability. Zendesk promotes a hybrid work model, equal opportunity and diversity commitments, transparency about potential AI screening, and accommodations for applicants with disabilities, with a designated email for accommodation requests.

Zendesk is hiring a Revenue Operations Analyst for the EMEA team in Krakow to serve as an operational advisor across the Quote-to-Cash lifecycle, coordinating with Sales, Legal, Finance, and Revenue Recognition to ensure compliant deal structures that align with corporate strategy. Responsibilities include serving as a trusted adviser to the EMEA Sales Team on deals and finance matters, advising on contract options, preparing strategic deals for management review, reviewing contracts for finance and revenue-recognition compliance, maintaining knowledge of quoting and provisioning systems, and driving cross-functional communication and process automation. Requirements include 2+ years in a Deal Desk or related role (Billing/SalesOps/Commercial Finance Analyst), ability to navigate ambiguity, fluent English (French or German a plus), independence and meticulousness, strong stakeholder relationship skills, and experience with Salesforce CPQ and/or Zuora is advantageous. The Poland base salary range is zł106,000 to zł160,000 per year, with potential bonuses or incentives; actual compensation will reflect capabilities, experience, and other factors. Zendesk emphasizes a hybrid, inclusive workplace and is an equal opportunity employer; it may use AI to screen applications and provides accommodations for applicants with disabilities.

The GTM Enablement Specialist is a high-visibility, field-facing role aimed at improving regional SDR/BDR productivity and pipeline generation by identifying performance gaps and accelerating per-rep bookings. You’ll own programs from onboarding to messaging optimization and field coaching, using AI-enabled tools to surface insights, track impact, and drive measurable productivity improvements. You’ll accelerate new-hire ramp, optimize outbound execution (cadences, talk tracks, channel mix), and coach reps on fundamentals with data-driven insights and AI-assisted coaching. You’ll build regional alignment by tailoring global programs to local conditions and collaborating cross-functionally with Marketing, Ops, Enablement, and Product to scale AI-enabled workflows. Requirements include 2–4+ years in SaaS sales development, proven BDR/SDR success, familiarity with tools like Salesforce, Gong, Outreach, strong analytics and AI fluency, excellent communication, and a commitment to diversity and accommodations, including AI-based screening where applicable.

The Hunter AE at Zendesk creates and closes durable net-new business through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, and a clean handoff to the post-sale team, and the role does not own installed-base expansion or post-sale outcomes. You’ll build and maintain qualified net-new pipeline to meet quota, lead a repeatable prospecting-to-close process, translate customer priorities into Zendesk’s platform and AI value, align with executives and multiple stakeholders, and orchestrate cross-functional teams while keeping CRM data accurate. Day one expectations include genuine new-business orientation, targeted discovery and multi-threaded selling to diverse stakeholders, strong commercial acumen for ROI narratives and deal economics, and strong CRM/forecast discipline, with deeper Zendesk platform and AI fluency developable over time. The role differentiates by shaping the customer’s problem, creating demand, and closing large, complex net-new deals with executive access and solid business-case construction; the US OTE ranges from $230,000 to $344,000 with a 50/50 base/commission mix, with potential bonuses or benefits depending on location and capabilities. Zendesk emphasizes an inclusive, hybrid-work culture, notes AI may be used to screen applicants, and is an AA/EEO/Veterans/Disabled employer that provides accommodations for applicants with disabilities.

Zendesk is hiring a Product Marketing Manager to drive the Employee Service business, defining go-to-market strategies and collaborating with product, marketing, and sales leadership. The role requires deep understanding of the ESM/ITSM market, crafting compelling messaging, leading cross-functional initiatives, developing launch assets, enabling GTM teams, and supporting deals as a subject-matter expert. Requirements include 10+ years in B2B SaaS product marketing, direct ITSM/ESM experience, exceptional storytelling, strong analytics, comfort with AI tools, executive presence, and the ability to work independently in a startup-like environment. The US base salary range is $153,000 to $229,000, with potential bonus or incentives, and final offers depend on capabilities and location. Zendesk emphasizes an inclusive culture with a hybrid work model, AI screening guidelines, equal opportunity, and accommodations for applicants with disabilities.

Zendesk seeks an AI Success Strategist to own end-to-end delivery of customers’ AI roadmaps, translate product capabilities into business strategy, define a long-term AI vision, align internal and external teams, and drive adoption from initial deployment through sustained expansion with executive partnerships. The overarching objective is to accelerate time-to-value, drive adoption and operating excellence of Zendesk AI solutions, and deliver measurable business impact across multi-year roadmaps, protecting renewals and enabling account expansion. Responsibilities include serving as the design authority for AI deployments, coordinating with Professional Services, Product, and Engineering to resolve blockers; co-creating future AI strategy with executives; aligning cross-functional teams; leading engagements with outcome-driven playbooks; and defining channel/adoption strategies while tracking impact with data. Qualifications include a minimum of 5+ years in Customer Success/Experience with at least 1 year in AI, experience in enterprise SaaS GTM or equivalent roles, use of adoption analytics to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and strong cross-functional influence plus AI domain familiarity. Zendesk offers a hybrid work model, notes that AI-based screening may be used in the hiring process, and is an AA/EEO/Veterans/Disabled employer committed to diversity, inclusion, and accommodations for applicants.

Zendesk is seeking a strategic, hands-on Senior HR Business Partner to support the Product Development organization by shaping people strategies, translating business priorities into practical plans, and helping teams build great products. You will partner with senior Product Development leaders on organizational design, workforce and talent planning, team effectiveness, and change across a distributed product organization; coach leaders; use people data and employee feedback to diagnose root causes and propose actionable actions; lead complex talent conversations and collaborate with Talent Acquisition, Total Rewards, People Ops, L&D, Employee Relations, and Legal to deliver scalable people solutions; and foster inclusive, accountable cultures while guiding change management. Requirements include 8+ years in HRBP/People Partner roles (3+ years supporting senior leaders in tech or SaaS), experience with Product/Engineering/Design/Data teams, strong business acumen, expertise in organizational design, talent reviews, performance cycles, and workforce planning, plus the ability to use qualitative and quantitative insights with sound judgment; a collaborative, empathetic approach and comfort with AI-enabled tools. Preferred qualifications include experience supporting Product Development teams, global/distributed environments, and enterprise-wide people programs during significant organizational change, plus a Bachelor’s degree in HR, Business, Organizational Psychology, or related field. The US base salary range is $157,000–$235,000 with potential for bonus and benefits; Zendesk offers a hybrid work model, a commitment to diversity, equity, and inclusion, and accommodations for applicants with disabilities, with information on EEO rights available for US-based candidates.

Zendesk is looking for a customer-focused Data Migration Engineer II to help enterprise customers migrate data into and out of Zendesk, blending software engineering, data engineering, customer consulting, and AI-assisted development to design scalable migration solutions. You will partner with customers, project managers, technical architects, and product teams to translate complex business requirements into secure, reliable ETL processes, reusable tooling, automated workflows, and containerized migrations deployable across customer environments. You will leverage AI-assisted development tools to improve engineering productivity while maintaining code quality, and build intelligent automation for data validation, field mapping, reconciliation, exception handling, and migration reporting, plus continuously improve migration frameworks and documentation. Basic qualifications include 3+ years of professional software engineering, 2+ years Python, strong SQL and relational database experience, familiarity with REST APIs and structured data formats, Git, and a bachelor's degree; preferred qualifications include cloud-native experience, automation tooling, SaaS integrations, familiarity with large language models, and knowledge of software architecture and design patterns. The role requires being physically located in Mexico City or Mexico State, Zendesk’s hybrid work model, a commitment to diversity and equal opportunity employment, and disclosure that AI tools may be used to screen applications, with accommodations available for disabilities as needed.

Zendesk is seeking a Bay Area–focused Commercial Account Executive to drive AI-powered customer experience solutions, grow the commercial base, and help organizations modernize CX at scale. The role covers full-cycle sales from prospecting to close, nurturing relationships for retention, expanding footprint through cross-sell/upsell, leveraging data and AI adoption to deliver measurable ROI, and maintaining a healthy pipeline with executive-level stakeholder engagement. Required qualifications include a BA/BS or equivalent, 3+ years in B2B SaaS/AI sales with a track record of hitting targets, experience navigating complex sales and renewals, ability to sell to VP/C-level executives, and familiarity with Salesforce, Outreach, and Clari, plus willingness to travel across the Bay Area. Compensation features an on-target earnings range of $230k–$344k (50/50 base/commission), with potential bonuses, and a hybrid work model requiring some in-office time. Zendesk emphasizes equal opportunity and inclusivity, notes that AI screening may be used in hiring, and provides accommodations for applicants with disabilities, supporting a flexible hybrid approach across its global offices.

The CX Strategy & Operations Team at Zendesk accelerates customer value, adoption, and retention by enabling the Customer Success organization to operate with consistency at global scale through tooling, automation, processes, and enablement to deliver best-in-class customer experience. The CX Operations Manager will support Zendesk’s Professional Services by owning the Certinia platform’s strategy and day-to-day effectiveness, partnering with IT on configuration, integrations, releases, and issue resolution, and building analytics and forecasting to help PS leaders understand revenue, performance, and drivers of change. Responsibilities include defining the platform roadmap, performing light administration, improving PS processes like project setup, resource planning, time/expense capture, and revenue visibility, coordinating testing and release communications, and leading adoption of AI-enabled delivery capabilities and scalable automation. The role requires 7+ years in operations or analytics, experience with SaaS platforms (Certinia/FinancialForce or similar) and ability to translate business processes into system requirements, plus strong skills in forecasting, revenue analysis, dashboards/reports, SQL, and cross-team influence. Zendesk offers a hybrid work model, equal opportunity employment, AI-screen disclosure, and a US base salary range of $116,000-$174,000 with potential bonuses/benefits, along with accommodations for disabilities.

Zendesk is hiring an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap, building executive partnerships, and ensuring AI initiatives start strong and scale predictably. Responsibilities include end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, serving as design authority for deployments, coordinating with Professional Services, Product, and Engineering, and maintaining a mutual AI roadmap with measurable goals. The overarching objective is to accelerate customers’ time-to-value by driving adoption and operational excellence, deliver multi-year AI roadmaps that align Product, Services, Sales, and Partners, and produce quantifiable gains in retention and revenue. Qualifications include at least 5+ years in Customer Success/Experience, 1+ year AI experience, enterprise SaaS GTM or equivalent roles, experience using adoption analytics to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI strategy/project management certs preferred), strong program management and cross-functional influence, and familiarity with responsible AI and compliance. Zendesk offers a hybrid work model, emphasizes diversity and inclusion, notes that AI screening may be used for applications per policy, and provides accommodations on request via email; Zendesk is an AA/EEO/Veterans/Disabled employer.

The Associate Success Manager, Onboarding Scaled — German Speaking at Zendesk guides new customers through early onboarding, focusing on German-speaking markets and delivering a structured, digitally supported experience to reach go-live and early adoption. They conduct kickoff calls and ongoing check-ins in German and English, drive engagement with resources like Journey Orchestrator and Success Plans, and identify blockers to guide customers to the next steps. The role includes success planning, risk/blocker documentation, go-live and adoption support across Zendesk products, and cross-functional collaboration with Sales, CS, Support, Services, Ops, and Product teams. Required qualifications include fluency in German and English, being based in or able to work from Dublin 2 days/week, 1–3+ years in a customer-facing SaaS role, strong communication and organizational skills, and comfort with digital engagement tools, with preferred experience in Zendesk or CX/SaaS, Gainsight, Salesforce, Gong, and high-volume environments. The business justification emphasizes scaling onboarding to boost activation, reduce no-response and stalled onboarding risk, improve time to first meeting, and increase onboarding take rate in German-speaking markets, while Zendesk commits to equal opportunity and accommodations, including AI-based screening as appropriate.

At Zendesk, the company is reinventing Customer Experience and Employee Services with a unified Resolution Platform powered by AI and cloud technologies, and they’re hiring a Sales Engineer to design and demonstrate AI-driven solutions that deliver measurable value for top brands. You will lead technical and business discovery, conduct AI readiness assessments, design tailored demos and proofs of value, and own the end-to-end technical engagement from qualification to pilot, ensuring alignment with customer goals and compliance. You will architect AI-driven CX and ES solutions by translating AI capabilities into business narratives, integrate and scale using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP), collaborate across teams to influence roadmaps, and measure ROI with analytics to drive AI adoption. Qualifications include 5+ years in presales or solutions consulting in SaaS/CX, strong knowledge of web technologies and SaaS architectures, experience designing pilots/POCs, deep AI knowledge (LLMs, NLP), domain expertise in CCaaS or related areas, excellent storytelling and communication skills, a bachelor’s degree (graduate degree a plus), and Dutch plus English fluency with willingness to travel. Zendesk also highlights a hybrid work model, commitment to fairness and diversity, AI screening for applications, and a strong emphasis on equal opportunity and accommodations for applicants with disabilities.

Zendesk is hiring a Vice President, Total Rewards to lead global compensation, benefits, accommodations and HR compliance, defining a holistic total rewards strategy and modernizing delivery with analytics, automation and AI while briefing executive leadership and the Board as needed. The role serves as the enterprise owner of Total Rewards standards, responsible for global policy, program design, compliance posture, and a scalable roadmap, and acts as an executive advisor on people risk, pay strategy, and program impact with board-facing materials. Key duties include designing competitive compensation, equity and benefits programs (base, variable, sales comp), partnering with executives on executive compensation, and driving AI-enabled automation to surface pay equity insights, model scenario impacts, and simplify operations. Requirements include 12+ years of HR experience with deep Total Rewards and executive compensation, 7+ years in senior/global leadership, global SaaS/technology experience, proficiency with HR analytics and automation, and strong cross-functional collaboration and board communication; preferred experience with SaaS/AI, Workday, and global equity or sales compensation programs, along with AI literacy and governance capabilities. The US base salary ranges $283,000–$425,000 with potential bonus/benefits; Zendesk promotes hybrid work, diversity and inclusion, and informs applicants that AI or automated decision systems may screen applications, while accommodations are available for applicants with disabilities.

The Senior Demo Platform Architect will own the development, maintenance, and continuous improvement of shared demo environments and reusable customer service use cases, leveraging Zendesk, Amazon Connect, and AWS. Daily responsibilities include optimizing demo environments for reliability, scalability, and security; designing and building new demo use cases that showcase contact center, CX, AI, automation, analytics, and integrations; supporting opportunity-specific configurations for presales; tracking product releases and incorporating new capabilities; driving automation, standardization, and governance. The role also requires producing technical documentation and collateral, engaging with vendors and internal stakeholders, participating in customer demonstrations and PoCs as needed, and ensuring governance, data management, cost control, and platform reliability. Qualifications include 8–10 years in solution/platform engineering or related fields, at least 5 years in contact center technologies (Amazon Connect and CRM/CX such as Zendesk), strong experience with AWS services (Lambda, Bedrock/Lex, IAM, DynamoDB, S3, API Gateway, CloudWatch), proficiency in Python and/or NodeJS, and demonstrated demo development; professional certifications like Zendesk and AWS Solutions Architect are preferred. Please note that Zendesk can hire only candidates physically located in Karnataka or Maharashtra; the company offers hybrid work, is an equal opportunity employer committed to diversity and inclusion, and may use AI or automated decision systems to screen applications.

The AI Success Strategist at Zendesk leads end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to launch AI initiatives strongly and scale them predictably. The role’s mission is to accelerate time-to-value by driving adoption and operational excellence for Zendesk AI solutions, owning multi-year roadmaps and orchestrating cross-functional delivery to improve renewals, growth, and measurable business impact. Responsibilities include owning AI roadmap design and execution, serving as the design authority for deployments, coordinating cross-functional teams, partnering with executives on long-term AI strategy, maintaining mutual AI roadmaps, and driving data-driven adoption metrics and responsible AI practices. Qualifications include 10+ years in customer success/experience, 2+ years in AI-related roles, enterprise SaaS GTM experience in relevant roles, experience with adoption analytics, a bachelor’s degree (advanced degrees and AI strategy/project mgmt certs preferred), and AI domain knowledge as a plus. Compensation is US OTE $185k–$277k with a 70/30 base/commission mix (bonus/benefits possible); Zendesk supports hybrid work, is an equal opportunity employer, and may screen applicants with AI systems while providing accommodations.

The role is Zendesk’s AI Success Strategist, a leader of the AI-powered Resolution Platform who owns the strategic AI roadmap and builds executive partnerships from day one to ensure AI initiatives start strong and scale predictably. You will own end-to-end delivery of customers’ AI roadmaps, serve as the design authority for deployments, co-create a long-term AI vision with executives, and align Product, Professional Services, Sales, Success, and Partners to drive adoption and expansion. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, deliver multi-year AI roadmaps, and translate AI adoption into measurable commercial outcomes such as renewals, growth, and retention improvements. Qualifications include a minimum of 10+ years in Customer Success/Experience with 2+ years of AI-related experience, conversational English and Spanish, prior go-to-customer/GTM roles in enterprise technology/SaaS, experience using adoption and health analytics to forecast churn and expansion, a bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and strong cross-functional influence; AI domain knowledge is a plus. Zendesk emphasizes diversity and inclusion, offers a hybrid work model, may use AI screening for applicants, is an equal opportunity employer, and provides accommodations for applicants with disabilities; interested applicants can request accommodations via the provided email.

Zendesk is leveraging AI to transform customer experience and is hiring a regional commercial leader to drive growth across Asia and India, shaping the pipeline and converting AI interest into bookings. You’ll design and execute an inbound/outbound go-to-market strategy, prioritize accounts by AI readiness and value, and guide deal progression with Account Executives. You’ll pioneer an AI-native sales motion, coach teams to articulate the ROI of automation, and unify Marketing, Partnerships, and Sales Operations around a single strategy, while building the xDR-to-AE talent engine and an AE Accelerator Program with a 100% promotion rate. The role requires proven leadership of outbound or B2B SaaS teams, strategic and operational agility, cross-functional influence, a coaching mindset, and curiosity about AI. Zendesk offers autonomy, growth, and a diverse, inclusive, hybrid workplace, with equal opportunity and accommodations for applicants, and notes that AI may be used to screen applications.

The Enterprise ML team at Zendesk builds production-grade ML systems within the Enterprise Data & Analytics organization to transform complex customer and revenue data into products and insights that drive measurable business outcomes, in collaboration with product, engineering, and business stakeholders. As a Machine Learning Engineer, you own the full lifecycle—from problem understanding and model development to production deployment, monitoring, and ongoing optimization—working with AI engineers, data engineers, and analytics professionals to embed ML into the core platform. You design, build, and deploy models that predict churn, expansion, conversion, and customer engagement; develop scalable pipelines for continuous data ingestion and retraining; work with large-scale structured and unstructured data using modern ML and LLM techniques, and monitor production models for reliability. Requirements include 3–5 years of experience in ML/Applied ML/Data Science, a quantitative degree (MS/PhD a plus), strong Python and SQL, experience with large-scale data and NLP techniques, deployment and monitoring in production, plus familiarity with tools like Airflow or dbt; the Poland base salary range is €98,000–€146,000 with potential bonuses. Zendesk emphasizes hybrid work, diversity and inclusion, and accessibility; AI may be used to screen applications; they are an equal opportunity employer (AA/EEO/Veterans/Disabled), and accommodations are available via the designated email.

The Senior Engagement Manager leads large, complex, cross-functional implementation programmes for Zendesk across EMEA from mobilisation to go-live, aligning delivery with customer outcomes and value realization. They act as the senior delivery connector across Professional Services, Pre-sales, Sales, Customer Success, Product and partners, managing stakeholder expectations, escalations, governance, and the financials of assigned engagements. Responsibilities include translating business objectives into measurable delivery outcomes, coordinating multiple workstreams, applying deep CX and AI product knowledge to shape plans and mitigate risks, and continually improving delivery standards. Requirements include 7+ years of project or programme management experience, fluent English and German, strong leadership without direct authority, excellent organization and communication, and a bachelor’s degree or equivalent professional experience. Preferred skills include experience with SOWs and contracting models, PM certifications, familiarity with tools like Asana and Certinia, up to 20% travel, a hybrid office schedule, and Zendesk’s commitment to diversity and AI-based applicant screening.

The Zendesk Customer Success Manager role is an advisory, AI-powered position that owns customer relationships, drives product adoption and ROI, and accelerates growth, with proactive health management and outcome-driven engagement. You’ll oversee the full lifecycle—from onboarding to renewal—designing success plans, coordinating with Professional Services, championing Zendesk’s AI and automation capabilities, and translating features into real-world business value for technical and non-technical stakeholders. You’ll identify expansion opportunities, forecast renewals, surface risks and whitespace, and build strategic partnerships with executives while collaborating cross-functionally to align goals and innovation. Requirements include 5+ years in customer success/experience, GTM experience in enterprise technology/SaaS, a relevant bachelor’s degree, experience driving SaaS/AI adoption, ability to influence at all levels, proficiency with CS tools like Gainsight, strong program/project management, and native German with business-level English. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, with AI screening disclosures and accommodations available, and a commitment to diversity, equity, and inclusion.

Zendesk seeks a strategic Chief of Staff to partner with the Chief People Officer and translate priorities into a clear People strategy, portfolio, operating rhythm, and communications. The role leads portfolio management across People initiatives, budgets with Finance, board and executive materials, leadership offsites, all-hands planning, and high-priority confidential projects for the CPO. Basic qualifications include 10+ years in business strategy, operations, or related fields, 4+ years partnering with C-suite in a Chief of Staff or equivalent role, experience with budgeting and forecasting, strong executive communication, the ability to influence without formal authority, and comfort using AI-enabled planning tools. Preferred qualifications include experience supporting a CHRO in global technology or SaaS, in large multi-region organizations undergoing growth or transformation, and familiarity with planning, analytics, and portfolio management tools to improve transparency and decision making. The role offers a US base salary range of 185,000 to 277,000 dollars plus potential bonus and benefits, with Zendesk’s hybrid work model, commitment to diversity, equity, and inclusion, and information on AI screening and accommodations for applicants.

Zendesk is redefining how the world delivers service with a fast-growing AI product line (about $200m ARR) used by over 20,000 customers, and the BDR role targets high-growth Enterprise accounts in Australia & New Zealand to shape AI adoption for customer experience. You'll engage exec-level prospects to understand CX and AI gaps, drive high-value pipeline through targeted outbound, partner with Account Executives, Product and Marketing, qualify opportunities with a consultative approach, own your pipeline, and work on an onsite team in Melbourne three days a week. Requirements include 2+ years in sales/BDR, a competitive, resilient, self-starting mindset, curiosity for AI/SaaS and modern GTM, strong written and verbal communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Why Zendesk: a hyper-growth AI engine, APAC GTM team, and a culture that rewards curiosity, grit, and impact, plus a hybrid model balancing in-person collaboration with remote work. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion; it may use AI or automated decision systems to screen applications, and provides accommodations for applicants with disabilities, with US applicants able to review their EEO rights.

Zendesk is seeking a pure hunting sales role in Asia focused on SMB/EMC, responsible for identifying, uncovering, and qualifying opportunities to drive a significant sales pipeline while coordinating with sales, product, marketing, and other internal stakeholders. Responsibilities include engaging with prospects to understand business pain points, generating high-value pipeline through strategic and targeted prospecting, developing target lists with the sales team, and managing the pipeline to deliver excellent customer experience. Ideal candidates have at least 2 years of sales experience in SMB/EMC (preferably Southeast Asia), a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferred. The role offers a hybrid work arrangement with part of the week on-site, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, provides accommodations for applicants with disabilities or disabled veterans, and may use AI screening in the hiring process; accommodations requests can be emailed to peopleandplaces@zendesk.com.

Zendesk is seeking a Staff Cloud Developer with strong backend and frontend expertise to build scalable AWS-based cloud applications, focusing on data engineering, API integrations, and identity workflows using serverless technologies, with Python, JavaScript/Node.js, React, and data pipelines. Responsibilities include developing and deploying Lambda-backed serverless data workflows, building RESTful and GraphQL APIs with API Gateway, customizing Cognito with Lambda triggers for authentication and MFA, creating responsive React frontends, and designing scalable data pipelines via external APIs, webhooks, and event streams, plus IaC with Terraform/CloudFormation and CI/CD automation, while ensuring security and auditability and integrating Amazon Connect for customer engagement. Qualifications: 8+ years of development experience with at least 3 years in AWS serverless and data engineering; strong Python backend; solid JavaScript expertise (Node.js and React); hands-on with AWS services including API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, and S3; experience with Cognito customization, IaC, CI/CD, and cloud security best practices. Preferred: experience integrating with Amazon Connect and Zendesk APIs, familiarity with Docker/ECS/EKS, relevant AWS certifications, and Agile/DevOps culture; nice-to-have AI/ML tools experience using SageMaker, Comprehend, or Lex. Location: candidates must be located in Karnataka or Maharashtra, India, with a hybrid work model requiring some in-office presence; Zendesk notes AI or automated decision systems may screen applicants, and the company is an equal opportunity employer providing accommodations for disabilities and encouraging diversity.

Zendesk is seeking a Senior Director to lead EMEA Professional Services, owning strategy, performance, and growth, and guiding a shift toward AI-enabled, outcome-driven engagements. You will lead Engagement Managers and consultants, set expectations on outcomes and delivery quality, coach leaders, plan for organizational growth, and serve as executive sponsor for strategic implementations. You will develop a scalable services model with repeatable offerings, apply AI and automation across scoping and delivery, and collaborate closely with Sales, Product, Engineering, Finance, Customer Success, and regional leaders. You will own the regional P&L, manage revenue and margins, forecast and pipeline, ensure proper scoping and pricing, and bring 15+ years in SaaS/tech with 10+ years of leadership in enterprise delivery. Zendesk emphasizes diversity and inclusion, notes that AI may screen applicants, and is an equal opportunity employer that provides accommodations.

Zendesk’s Senior Services Consultant leads enterprise solution implementations from discovery through go-live, acting as a trusted advisor across industries and owning workstreams while collaborating with Project Managers, technical resources, account teams, Product, and Support partners. Responsibilities include leading complex discovery sessions, translating needs into scalable designs and delivery plans, configuring Zendesk to support advanced workflows, facilitating customer-facing sessions, and developing testing, training, enablement, and go-live readiness materials. Requirements include 5+ years in SaaS implementation or consulting, proven experience delivering complex enterprise deployments, strong discovery and consultative selling skills, the ability to manage multiple projects and stakeholders, excellent communication, and mentoring capabilities. The role offers variety, ownership, and meaningful customer impact, with opportunities to mentor others and shape best practices across the Services organization. Zendesk supports a hybrid work model, emphasizes diversity and inclusion, and notes that AI screening may be used; it is an equal opportunity employer and provides accommodations for applicants with disabilities, with travel as needed.

Zendesk is seeking a senior product manager to lead AI-augmented product experiences, including a notifications platform for agents and admins, to empower billions of end-users and millions of agents. The role involves defining strategy and roadmaps, collaborating cross-functionally with engineering, design, GTM, data science, and program management, and owning KPIs around product delivery, customer satisfaction, and business impact. Qualifications include a CS degree, 5+ years of B2B SaaS product management with AI experience, strong technical and leadership skills, and the ability to think strategically about evolving a customer-service platform in an AI-driven world. The position emphasizes direct customer engagement, building scalable 0-1 features, and fostering a culture of product excellence and customer-centricity. It is a hybrid role based in Karnataka or Maharashtra, India, with some on-site requirements, and Zendesk is an equal opportunity employer that provides accommodations and discloses that AI screening may be used in recruitment.

Zendesk is seeking a RevOps Customer Support Senior Specialist for Manila, Philippines, on a full-time in-office basis as part of the Finance Shared Services team, focused on advancing operational excellence and customer satisfaction. You will resolve billing inquiries and fraud cases, manage ticket triage and reassignment, provide omnichannel support (email, chat, and phone), and contribute to continuous process improvements and SOP adherence. You will escalate complex issues to the Sr. Analyst as needed, collaborate with customers and stakeholders to capture requirements, monitor SLAs, and participate in Playbook updates and interdepartmental coordination. Ideal candidates have 2–4 years of relevant experience (or an advanced degree with no prior work experience), strong communication and problem-solving skills, attention to detail, and familiarity with CRM/ticketing tools such as Zendesk, Zuora, or Salesforce. Zendesk emphasizes a human-first, high-standard culture with hybrid work options, equal opportunity and diversity commitments, and will inform applicants about AI screening and accommodations for disabilities.

Zendesk is hiring a Business Development Representative for the EMEA region to drive new business, manage a busy outbound pipeline, and generate high-value opportunities across startups, unicorns, and enterprise customers. The ideal candidate is native German with English fluency (Polish, Bulgarian, or Romanian a plus), has at least 6 months in a sales-related role, SaaS experience, and a customer-centric, “can-do” attitude focused on overachieving targets. Responsibilities include collaborating with Account Executives to execute regional strategy, prospecting cold accounts and new groups, delivering top-notch customer experience, and building a strong pipeline. The role operates in a hybrid Lisbon-based setup with three in-office days (Tue–Thu 9:00–18:00) and flexible remote work, supported by structured onboarding with leadership and a buddy. Zendesk emphasizes an inclusive, diverse culture with equal opportunity employment, accommodations for disabilities, and transparency about AI screening in the U.S.

Zendesk is seeking a Digital Inside Sales Specialist to join a new fast-growing team, acting as a product expert and delivering a high-velocity, customer-focused sales experience with training in-office and a subsequent hybrid schedule. Key responsibilities include handling a large volume of inbound leads across phone, Zoom, chat, and email; resolving inquiries to drive online conversions; conducting discovery calls and product demos; and meeting or exceeding SLAs, KPIs, and a shared revenue target. Requirements include 1+ years of sales experience (SaaS/Software preferred), excellent written communication in Spanish and English, ability to work with global clients, strong organizational and multitasking skills, and being physically located in Mexico City or Estado de Mexico with four days in the office. The role uses a hybrid working model designed to foster in-person connection and collaboration while allowing remote work part of the week; specific in-office days are determined by the hiring manager, and training will occur at a Zendesk office. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, notes that AI or automated decision systems may be used in screening, and provides reasonable accommodations for applicants with disabilities upon request.

Zendesk is seeking a Sr. Specialist, Deal Support to help drive sales velocity while maintaining strict policy adherence, compliance, and operational integrity. In this role you will act as a trusted advisor across Sales, Finance, Legal, and Revenue Recognition, overseeing end-to-end deal processing for standard to medium-complexity transactions. Responsibilities include deal processing and governance, serving as a front-line operational advisor for pre-signature inquiries, cross-functional collaboration, proactive escalation of high-complexity deals, root cause analysis, and continuous improvement under senior mentorship, all while meeting defined SLAs. Required qualifications include 2–4 years in Deal Desk, Sales Operations, Finance, or related areas (or an advanced degree), high integrity and accuracy, strong communication, proactive ownership, and analytical curiosity, with SaaS deal desk experience and cross-functional collaboration preferred. Zendesk maintains a hybrid, inclusive work environment and informs applicants that AI may be used in screening, while offering accommodations and equal opportunity regardless of protected characteristics.

Zendesk is seeking a Principal Value Consultant for its Pre-Sales Value Consulting team to build relationships with customers during the sales cycle and deliver credible value through CX strategy, tailored insights, executive alignment, and defensible Value Architecture that helps influence ARR and close deals. Key responsibilities include Engagement Coaching and Strategy—leading cross-functional contact center engagements, facilitating Strategic Value Assessments, and helping customers develop integrated omnichannel strategies and digital roadmaps. The role also involves Data Analysis and ROI—interpreting customer KPI data, producing financial ROI analyses, and applying tooling to demonstrate anticipated performance improvements from Zendesk solutions. You’ll collaborate across Sales, Solutions Consultants, and Success teams, contribute thought leadership via white papers and webinars, advocate for the customer across the lifecycle, and guide change management to realize ongoing value. Candidates should have 10+ years of experience in operations, customer support, or contact centers with a track record in value consulting, strong analytical/technical skills, executive communication, and language capabilities (e.g., Mandarin/Japanese); Zendesk supports hybrid work, AI screening per policy, and is an equal opportunity employer with accommodations available.

Zendesk is seeking exceptional Sales Development talent to drive new business in the EMEA region, offering a structured sales training ground and a clear career path. The role involves owning a busy outbound pipeline, prospecting cold and existing accounts, generating high-value pipeline from startups to enterprise, and delivering outstanding customer experiences while representing the brand. Requirements include native German and fluent English, optional Polish or other CEE language, at least 6 months in a sales-related role, SaaS experience preferred, a can-do, self-starter attitude, and attendance at the Lisbon office on Tuesdays through Thursdays. Zendesk offers strong support with a quality leadership team, a buddy system, hybrid work with team-determined in-office days, and tools plus flexibility for remote work, along with a commitment to inclusion and equal opportunity. As a leading customer support platform with 5,000+ employees worldwide, Zendesk emphasizes fairness, DEI, and accommodations for applicants with disabilities, and notes that AI may be used to screen applications.

Zendesk is seeking a Senior Platform Architect for its Contact Center Center of Excellence to design scalable, integrated customer service solutions using Zendesk, Amazon Connect, and AWS. Key responsibilities include architecting and optimizing CC solutions, defining long-term technical strategy, mentoring presales, driving AI/automation innovation, ensuring security and compliance, supporting pre-sales activities, producing technical documentation, and engaging with vendors and partners. Qualifications include a minimum of 10 years in sales engineering (at least 5 in contact center technologies), strong experience with CRM, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), and preferred Python/NodeJS; demonstrated leadership and strong communication and problem-solving skills. Preferred credentials include Zendesk certifications and AWS Certified Solutions Architect, plus omnichannel CC experience, workforce engagement management, analytics, and Agile/DevOps experience; US OTE $200,000–$300,000 with 80/20 base/commission and potential bonuses. Zendesk is an equal opportunity employer that supports hybrid work, informs applicants about AI screening, is committed to diversity and inclusion, and provides accommodations for disabilities upon request.

Zendesk is seeking a Senior Director to lead the global AI Services Consulting function, setting strategy and guiding senior leaders to deliver fast, measurable customer outcomes from Zendesk AI. You will own the global strategy and operating model, establish portfolio strategy, governance, and delivery standards, ensure staffing for the work ahead, and partner with Sales, Customer Success, Product, Engineering, and executives to translate insights into roadmaps and scalable growth. Your overarching objective is to build a high-performing organization at global scale, define outcomes and performance metrics, and create a repeatable go-to-customer motion aligning cross-functional teams on roadmaps, packaging, and investment priority. Qualifications include 12+ years in professional services or related enterprise SaaS roles, 8+ years of leadership, senior-level go-to-market and operating-model expertise, strong AI/product fluency, and a Bachelor's degree (advanced degree preferred) with proven executive influence and delivery performance. The role offers a US OTE of $270k-$406k (80/20 base/commission), potential bonuses, a hybrid work arrangement with partial in-office requirements, and Zendesk’s commitment to diversity and accommodations, including AI screening in the application process.

The role is a dynamic advisory within Zendesk’s Customer Success organization that helps customers rapidly achieve business outcomes using Zendesk’s Contact Center capabilities, working with executives, operations leaders, IT teams, and internal teams. The mission is to accelerate CC adoption and time-to-value, serve as the subject-matter expert for contact center modernization, and align feature adoption with the broader CX strategy across the Zendesk suite, in partnership with Core CSMs. Key responsibilities include driving adoption and outcomes across routing, IVR, analytics, and AI-powered experiences; leading workshops and health checks; onboarding with Professional Services; serving as the advocacy feedback loop; driving value realization and ROI; and collaborating cross-functionally with Sales, Renewals, and Services while delivering QBRs. Qualifications include 5+ years in enterprise SaaS customer success, professional services, or technical account management (CCaaS preferred); deep understanding of CC operations and KPIs; proven SaaS adoption success; strong consultative and advisory skills; ability to articulate business value to diverse stakeholders; familiarity with CCaaS tech, AI, and AWS/Amazon Connect is a plus; and a bachelor’s degree is preferred. Zendesk emphasizes its calm approach to customer experience, hybrid work flexibility, a commitment to fairness and diversity, AI-driven screening disclosures, and equal opportunity with accommodations for disabilities.

Zendesk is hiring an Enterprise Account Executive in the Netherlands with proven B2B SaaS sales experience to grow the enterprise base and close deals of varying sizes. The role focuses on building relationships and presenting innovative Zendesk solutions to new customers while expanding existing partnerships to broaden Zendesk's impact and align with customers' goals. Key duties include driving revenue through new enterprise acquisitions and account expansion, maintaining satisfaction and retention, cross-selling, leveraging data and customer history to improve prospecting and retention, managing complex sales cycles, maintaining a robust pipeline and forecast, and collaborating with internal teams to exceed goals. The ideal candidate will have a BA/BS, at least 5 years of NL-based B2B enterprise SaaS sales experience, expertise in complex cycles and executive-level engagements, strong presentation/negotiation/closing skills, familiarity with Salesforce/Outreach/Clari, and willingness to travel. Zendesk emphasizes a mission-driven, inclusive culture with a hybrid work model, equal opportunity employment, and accommodations for disabilities, noting that AI may be used to screen applicants and providing a contact for accommodations.

The Finance & Strategy team advises C-level decision makers, and the Senior Finance Manager will influence relationships with Product & Engineering to scale the product roadmap through high-precision forecasting and financial modeling. Responsibilities include serving as the lead partner to Product Development, conducting financial modeling for product launches (TAM/SOM, ARR targets, COGS, and Opex), performing analyses to drive value and strategic recommendations, and delivering timely KPI and forecast reporting. Minimum requirements include 10+ years in technology/finance/consulting fields, advanced financial modeling skills in Excel/Google, strong analytical and communication abilities, and experience with planning tools and systems such as Adaptive or Hyperion. The US base salary range is $146,000–$220,000, with potential bonus and benefits; the posted figure reflects base pay only, and actual offers depend on experience and location. Zendesk emphasizes a fulfilling, inclusive culture with hybrid work options, is an equal opportunity employer, and may use AI screening for applications in line with company guidelines and applicable law, with accommodations available for applicants.

The Senior Services Consultant leads the implementation of Zendesk solutions for a portfolio of enterprise customers, acting as a trusted advisor from discovery to go-live and independently owning a workstream while guiding less experienced consultants. Key responsibilities include leading complex discovery, designing scalable solutions and implementation plans, configuring workflows, facilitating customer-facing sessions with technical and executive stakeholders, building strong relationships, and delivering testing, training, and go-live readiness. Requirements include 5+ years of SaaS implementation or consulting experience, a track record of leading enterprise deployments, strong discovery and solution-design skills, ability to manage multiple projects and prioritize deadlines, and excellent communication with both technical and executive audiences. The role requires travel as needed and must be physically located in Mexico City or the State of Mexico, with a hybrid work arrangement that blends in-person collaboration and remote work. Zendesk is an equal opportunity employer that values diversity, equity, and inclusion, notes AI may be used to screen applications, and provides accommodations for applicants with disabilities.

The role is an AI Sales Specialist (quota-carrying overlay) working with Zendesk’s Core Account Exec team to drive growth and adoption of the AI product suite in the EMC segment across the AMER region, through prospecting, product demos, and deal closure. Responsibilities include owning sales quotas within a defined Zendesk territory, collaborating with Core AEs on revenue strategies for existing and new accounts, engaging customers with a value-based selling approach, leading AI proof-of-concept projects, partnering with the AI Success team to identify expansion and cross-sell opportunities, assisting with commercial modeling to maximize ARR, and maintaining a willingness to travel as needed. You’ll act as an AI sales enablement expert, ensuring updates, plays, and market insights are communicated to assigned Core AEs to support prospecting and qualification. The role requires strong people and collaboration skills, the ability to build long-term relationships with sales teams and leadership, and the capability to craft and present tailored AI demos that showcase practical AI applications in contact centers. Compensation includes a US annualized OTE of $282,000–$422,000 (60/40 base/commission) with potential bonuses and benefits; Zendesk promotes a hybrid, inclusive workplace and is an equal opportunity employer that provides accommodations for applicants with disabilities.

Zendesk is seeking an Engineering Manager to lead a cross-functional team responsible for the end-to-end delivery of Zendesk’s Retrieval platform and AI-powered search/RAG products used by millions of customers. The role requires collaboration with ML scientists and engineers, Product Management, Architects, and other partners to ensure scalable, reliable deployment of search and ML-powered products while leveraging the latest AI-assisted tools. Responsibilities include guiding a team of experienced engineers through the full lifecycle, improving software delivery and service reliability, maintaining strong service levels, recruiting and onboarding new teammates, and fostering a diverse, inclusive environment with regular 1:1s focused on growth and well-being. Candidates should have experience managing people across multiple teams, delivering ML-powered or retrieval systems to production, excellent communication and prioritization skills, and a commitment to continual self-development; the tech stack includes Ruby, Python, AWS, RDS MySQL, Redis, S3, Elasticsearch, Kafka, Kubernetes, Docker, with Datadog and Sentry for monitoring. The role involves teams in Lisbon, Portugal and Krakow, Poland, with a Poland base salary range of zł324,000 to zł486,000 and potential bonuses, and Zendesk emphasizes hybrid work, equal opportunity and inclusion, as well as accommodations for applicants with disabilities, including AI screening where applicable.

Zendesk is hiring a Lead Product Designer for its AI Agents team to shape intuitive AI automation experiences across messaging, voice, and email and help businesses deliver better service at scale. You’ll lead end-to-end design from discovery to prototyping and iteration, translate complex agentic capabilities into simple configurable products, and establish reusable patterns and quality standards to ensure a consistent end-to-end AI Agents experience. You’ll collaborate closely with Product Managers, Engineers, Content Designers, and Researchers, and work primarily with teams in Germany, Portugal, Denmark, and Poland, with distributed teams in AMER and APAC. Requirements include 7+ years in product design for consumer or B2B SaaS, experience with generative AI/automation, strong design process and storytelling, a portfolio showing end-to-end impact, and the ability to operate in ambiguity and technical environments. The role offers ownership, flexible hours and remote work, a focus on growth and inclusion, and provides a Poland-based salary range of zł332,000 to zł498,000 with potential bonuses.

The role is based in Pune and requires night shifts aligned with AMER hours; as a Technical Account Manager at Zendesk, you’ll be an extension of large customers’ teams, blending technical expertise with business insight to maximize value from Zendesk solutions, guide on implementation methodologies, and create technical solutions to business problems, while partnering with clients and internal teams to navigate configurations, integrations, and architecture for CX transformation. Core responsibilities include establishing relationships across all client levels, documenting CX/EX ecosystems, developing and leading tailored Customer Technical Roadmaps, conducting regular operational reviews, orchestrating Zendesk resources to support implementations, creating critical issue resolution plans, advocating for customer needs with product teams, and collaborating with TAMs for continuous improvement and global delivery excellence. Required qualifications include 10+ years of technical experience (at least 5 in enterprise) with Zendesk product knowledge, a proven track record driving technical initiatives, experience in service management and CX/EX management, customer-facing technical leadership, strong cross-functional communication, SaaS implementations and API/workflow expertise, and deep understanding of at least one industry vertical. You’ll bring strategic vision to identify opportunities, translate business objectives into technical roadmaps, deliver measurable ROI, anticipate technology shifts, demonstrate leadership to align multiple stakeholders, and commit to continuous self-development and learning. Zendesk requires candidates to be physically located in Karnataka or Maharashtra, offers a hybrid working model, notes that AI or automated screening may be used, and emphasizes equal opportunity and inclusive hiring with accommodations for disabilities.

The Technical Architect, AI-Powered Customer Experience at Zendesk is responsible for designing, implementing, and scaling AI-first customer service solutions within Zendesk's AI-powered Resolution Platform and Professional Services. The overarching objective is to accelerate customers’ time-to-value by turning business goals into scalable architectures, leading discovery, defining scope, guiding implementation, and removing blockers to drive adoption and measurable impact. Key responsibilities include AI solution architecture, AI adoption enablement, outcome-oriented decision making tied to metrics, leading technical discovery sessions, acting as a trusted advisor on data readiness and integrations, and partnering with delivery teams while identifying opportunities to extend Zendesk via APIs and custom integrations. Required qualifications include 5+ years in architecture/ML/solutions architecture or technical consulting, production AI/ML experience, experience with AI-powered service tools and REST APIs, the ability to present to technical and executive audiences, English and German fluency, and a bachelor’s degree, with a hybrid work model offering time zone flexibility. Preferred qualifications include SaaS professional services experience, familiarity with Zendesk or other CX platforms, knowledge of CX AI concepts, PoC design, strong project management and negotiation skills, programming experience, and Zendesk Support Admin Certification, along with Zendesk’s commitment to diversity, inclusion, and accommodations for applicants.

The role is Head of Americas Technical Architecture for Zendesk Professional Services in Austin (hybrid), responsible for leading a team that designs, implements, and scales Zendesk solutions for enterprise customers and drives AI-enabled delivery and measurable business value. Key responsibilities include hiring and developing the Americas team, overseeing scoping and advisory engagements, managing portfolio delivery health and risks, building cross-functional alignment, and partnering with Product to shape capability and roadmap while advancing responsible AI practices and repeatable patterns. Basic qualifications include 8+ years in technical or solutions architecture or a related enterprise SaaS field, 3+ years of people management with distributed teams, experience delivering complex customer SaaS implementations, and strong analytical and stakeholder communication skills, with a bachelor’s degree or equivalent. Preferred qualifications include strong knowledge of Zendesk products and APIs, experience establishing architecture governance and reusable patterns, practical understanding of generative AI and AI-enabled workflows, and advanced degrees or relevant certifications. Compensation includes a US annualized OTE range of $166,000–$250,000 with a base/commission mix of 87/13, potential bonus or incentives, and Zendesk’s emphasis on hybrid work, diversity and inclusion, equal opportunity, and accommodations for applicants with disabilities.

Zendesk is hiring a Service Management Solutions Specialist to champion Service Management across functions like IT, HR, Facilities, Finance, Legal, and Procurement, blending technical depth with sales ownership in a hybrid role. The role involves owning the technical conversation from discovery to close, mapping customer challenges to Zendesk solutions, and delivering tailored demonstrations and proofs-of-concept. Key responsibilities include shaping sales strategy with core teams, conducting in-depth technical discovery, architecting end-to-end Service Management solutions, addressing hard questions, and coaching the regional sales organization. Must-have qualifications include hands-on enterprise Service Management knowledge (incidents, problems, changes, and requests), proven B2B SaaS sales experience, technical credibility, strategic communication, complex deal navigation, collaboration, and willingness to travel. Nice-to-haves include ITIL knowledge, experience with Service Management platforms, familiarity with AI and automation in service use cases, cross-functional service depth, a BA/BS, and a commitment to diversity and Zendesk’s hybrid work model.

The position is a global, senior leadership role at Zendesk to define the future of AI-powered customer experience, building an AI-orchestrated support model that blends automation, expert human help, knowledge operations, and premium services to turn every interaction into intelligence and value. You will own and evolve the AI-powered support across channels, establishing escalation strategies, governance to mitigate hallucinations, and feedback loops that drive improvements to AI, workflows, and knowledge using predictive analytics. You will lead a 300+ person global Technical Support & Escalations organization, shifting from volume-based support to complex, specialist-led resolution, while creating AI-assisted quality frameworks and segment-calibrated service models. You will also own the Premier Support P&L and monetized premium business, defining differentiated offerings, pricing, and operating models, and linking premium support to adoption, retention, and customer ROI in collaboration with Sales, Renewals, and Finance. The role requires 20+ years of enterprise SaaS/tech leadership with global transformation and AI-powered support experience, a cross-functional, influence-without-authority leadership style, a hybrid work arrangement, a US salary range of $289k-$433k plus incentives, and a commitment to fairness, inclusion, and accommodations with an invitation to apply.

The Services Consultant at Zendesk leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and acting as a Zendesk contact center expert to provide recommendations for high-profile clients. Responsibilities include designing and documenting solutions through Technical Design Documents, configuring services and deploying resources in customer AWS accounts using tools like Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, and S3, and collaborating with cross-functional teams for development, testing, and go-live, along with client training and handovers. The role requires 3+ years of customer-facing technical support or consulting, hands-on experience building and migrating complex cloud-based solutions, AWS environment experience with deployment automation, and strong programming skills (AWS Lambda and Python) for integrating contact center solutions. Zendesk emphasizes a strong global culture with competitive pay and benefits, a hybrid/remote-friendly work model, and commitments to diversity, inclusion, social impact, and a welcoming workplace. The US base salary ranges from $137,000 to $205,000 and may include bonuses or incentives; AI screening may be used in applying for the role, and Zendesk is an equal opportunity employer that provides accommodations for disabilities and veterans.

The AI Sales Specialist is a quota-carrying overlay role that works with the Core Account Executive team to drive growth and adoption of Zendesk’s AI products for the EMC segment in the AMER region, with placement in Mexico City or Estado de Mexico. Responsibilities include owning sales quotas, collaborating with the core sales team to plan and execute revenue growth, engaging customers with value-based selling, leading approved AI POCs, and partnering with the AI Success team to identify expansion and cross-sell opportunities while maximizing ARR. The role also involves AI sales enablement and subject-matter expertise, ensuring product updates, sales plays, and market insights are communicated to Core AEs, and building tailored AI demos to meet customer needs. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), excellent communication skills, willingness to travel, and ideally experience in an overlay AE/co-sell role. Zendesk emphasizes a hybrid work model, equal opportunity and diversity, and notes that AI screening may be used in hiring, with accommodations available for applicants with disabilities.

Zendesk is hiring a technical Sales Engineer to help redefine CX and ES with autonomous AI, by writing code, building production-ready POCs, and delivering API integrations that demonstrate Zendesk’s platform and AI capabilities. You’ll own the technical execution of customized demos, connect Zendesk to complex client tech stacks, manage API integrations, and collaborate on deep technical validations, security/architecture questionnaires, and developer-to-developer reviews, while also building scalable internal tooling. Required qualifications include a bachelor’s in a quantitative/technical field, 2–4 years in a technical client-facing role or hands-on software development, proficiency with modern languages (JavaScript, Python, Node.js) and REST/SOAP APIs, a strong interest in AI (LLMs and autonomous workflows), and willingness to travel 30–50%. Preferred qualifications include familiarity with enterprise infrastructure and cloud ecosystems (AWS, GCP, or Azure), the ability to present technical concepts to both technical and non-technical audiences, and a portfolio of personal projects or contributions. Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity, and accommodations for disabilities, with AI screening possible; applicants can request accommodations by contacting a specified email.

Zendesk is hiring a visionary Regional Vice President of Sales Engineering in Singapore who will report to the SVP of Global Presales and lead a world-class team to evangelize AI-driven CX to C-suite executives. The role will partner with regional sales leadership to penetrate new enterprise markets and architect the pre-sales blueprint required to land large, complex accounts. You will drive technical win and adoption rates by establishing rigorous pre-sales frameworks, PoC/pilot standards, and custom demo strategies that boost win rates and accelerate post-sale value realization. Qualifications include 8+ years managing pre-sales/sales engineering teams (including multi-tier leadership) in enterprise SaaS, deep CX domain expertise, strong enterprise architecture and cloud/AI knowledge, and proven public speaking with the ability to translate technical concepts into business outcomes. Zendesk offers autonomy to shape GTM strategy, a hybrid, inclusive culture, commitment to equal opportunity and diversity, accommodations for applicants, and notes that AI-based screening may be used per policy.

Zendesk builds AI-powered, customizable service software used by many brands to improve customer relationships, and this role is a Senior Product Manager for Strategic Integrations and Connections to connect, sync, and orchestrate across Zendesk and other systems. The role involves significant direct interaction with customers, partners, and executive sponsors, and requires collaboration with engineering, design, product marketing, sales, and tech alliances to build and launch solutions. You will set a vision and roadmap for integrations, work with Tech Alliances to grow partnerships and co-marketing opportunities, drive the direction of new capabilities with engineering and design, and, when needed, de-escalate customer escalations with executives. Basic qualifications include a bachelor’s degree, 5 years of product management experience delivering customer-focused SaaS products end-to-end, strong collaboration, independent ownership, excellent written and verbal communication, and a data-driven approach to measure success. Preferred qualifications include experience managing geographically distributed teams, location options in Karnataka or Maharashtra, a hybrid in-office/remote schedule, and Zendesk’s commitment to diversity, equal opportunity, and AI screening with accommodations available.

Zendesk is hiring a Senior SEO Specialist for international markets (Germany as a core market, plus the UK, ANZ, and select Tier 2 markets such as India and Singapore) to lead organic search, content, and technical SEO programs and help the company adapt to AI-powered discovery. The role involves developing and executing international SEO and AEO strategies, surfacing market-specific opportunities, and driving German-language optimization in collaboration with Content, Localization, Regional Marketing, and Product Marketing teams. It also covers maintaining technical SEO health, conducting audits, considering JavaScript rendering and localization impacts, and building AI-powered automations and agentic workflows to scale research, optimization, localization, QA, and monitoring. The candidate will analyze performance with GA4, GSC, Snowflake, and AEO tools, translate data into actionable priorities, and partner across multiple functions to influence roadmap decisions. Requirements include 5+ years of hands-on SEO experience (SaaS/enterprise preferred), fluency in German and English, experience managing multi-country markets, expertise in AEO and AI-powered discovery, automation using LLMs or APIs, strong analytics, and excellent cross-functional communication; Zendesk also notes hybrid work, AI screening of applications, and a commitment to diversity and inclusion.

The Senior SEO Specialist role focuses on international markets (Germany as a core market, plus the UK, ANZ, and Tier 2 markets like India and Singapore) to drive organic search and adapt to AI-powered, answer-first discovery. Responsibilities include developing and executing SEO and AEO strategies across these markets, surfacing content opportunities, leading German-language optimization, and planning experiments to scale successful approaches. Technical SEO scope covers site health, crawling, rendering, indexing, internal linking, structured data, Core Web Vitals, audits, coordinating with Web/Engineering, and building AI-powered automations and agentic workflows to scale research, localization, QA, and reporting. Analytics & cross-functional leadership involve measuring performance with GA4, GSC, Snowflake, and AEO tools, linking results to business outcomes, and partnering with Content, Web, Engineering, Product Marketing, Localization, Regional Marketing, and Paid Media to influence roadmaps. Required qualifications include 5+ years of hands-on SEO (SaaS/enterprise), fluency in German and English, experience in both content and technical SEO and AEO/AI-powered discovery, multi-market management, AI automation experience, strong analytics, and cross-functional communication; Poland base salary zł165,000– zł247,000 with potential bonuses, plus hybrid work policies and commitments to equal opportunity and accommodations.

Zendesk is seeking a Senior Director to lead the Global Delivery Hub in Pune, India, responsible for setting strategy, driving growth, and ensuring high-quality consulting and staffing operations aligned with global objectives. The role oversees end-to-end delivery for India-based AI consulting, data migration, and custom development teams, driving customer adoption and operational excellence while coordinating with Global Services to meet global requirements. Key duties include managing major client relationships, ensuring satisfaction and retention, establishing governance and performance metrics, and building a scalable, innovative delivery organization in India. Qualifications include 15+ years of leadership in services or consulting, 10+ years of P&L and large-scale operations, experience in matrix structures, and preference for India market knowledge and AI/tech delivery background; a Bachelor's is required and an MBA is preferred. The position offers a hybrid work model with in-office attendance, and Zendesk requires candidates to be physically located in Karnataka or Maharashtra per the posting; Zendesk also emphasizes equal opportunity, diversity, and AI screening as applicable.

The Solutions Architect will be the technical expert in the pre-sales process, collaborating with the Contact Center Platform Architecture team and potential customers to design customized solutions and secure new professional services engagements, with mandatory CCaaS and AWS experience. Their responsibilities include leading pre-sales scoping, providing expert technical support to the sales team, creating detailed professional services estimates and proposals, and articulating complex concepts clearly to technical and executive audiences. They will maintain deep Zendesk CCaaS product expertise, lead technical discussions, and partner with Professional Services to ensure a smooth transition from sales to delivery. Qualifications require strong AWS Connect and/or AWS services experience in a CCaaS environment, prior Solutions Architect experience in CCaaS with AWS, hands-on cloud deployment skills, and the ability to translate business objectives into technical solutions and estimates, along with exceptional English communication. Zendesk emphasizes an inclusive culture with a hybrid work model, notes that AI screening may be used, and positions itself as an equal opportunity employer offering accommodations for applicants with disabilities.

The Associate Solutions Architect at Zendesk supports the CX ARR business by delivering scalable, high-quality technical partnerships across account executives, customer segments, and sales opportunities, translating customer goals into credible, secure solution concepts and actionable next steps. Key duties include partnering on discovery and qualification, supporting multiple opportunities through a pooled coverage model, delivering technical discovery sessions, demos, workshops, proof-of-concept activities, and creating lightweight artifacts while coordinating with product, engineering, security, services, and customer success teams. The role emphasizes AI knowledge as a copilot to improve deliverables—organizing information, drafting, demos, and accelerating follow-up—while applying human judgment to ensure accuracy, and it does not involve building AI models. Technical requirements include a junior-level foundation with SaaS and CX workflow familiarity, understanding RESTful APIs, JSON, webhooks, authentication, SDKs, and data flows, the ability to read technical docs, and to explain concepts in business terms, plus support for demos and technical conversations. Required qualifications include professional English, customer-facing technical experience, strong communication and multitasking abilities, cross-functional collaboration, and comfort working through ambiguity; preferred qualifications include CX/CRM/SaaS experience and familiarity with AI product adoption and integration patterns; plus a location requirement of being based in Mexico City or Estado de Mexico, with Zendesk committed to equal opportunity and accommodations as needed.

The AI Success Strategist at Zendesk owns end-to-end AI roadmaps for customers, translating product capabilities into business strategy and partnering with executives to ensure AI initiatives start strong and scale predictably. The role acts as the design authority for deployments, coordinating with Professional Services, Product, and Engineering, and maintains a mutual, outcome-driven AI roadmap to maximize value and secure renewals. You’ll lead structured discovery and success-planning engagements, define a long-term AI vision, align internal and external stakeholders, and drive execution from adoption through expansion with measurable milestones. Requirements include 5+ years in Customer Success/Experience, 1+ year AI experience, enterprise SaaS GTM experience, strong analytics and program management skills, and a degree in business/computer science/engineering with AI strategy or PM certifications preferred. Zendesk offers a hybrid work model and inclusive culture, with a US OTE of $118k–$178k (70/30 base/commission), and notes AI screening and equal opportunity employment with accommodations available.

Zendesk is hiring for a pure hunting Business Development/Sales role in North America aimed at identifying, qualifying, and building a significant pipeline across SMB, Commercial, and Enterprise accounts, in collaboration with sales, product, and marketing teams. Key responsibilities include engaging with prospects to understand challenges, generating high-value outbound content and messaging, researching companies (10K/10Q, investor presentations, news), and managing a pipeline with a focus on delivering a superior customer experience. Requirements include 2+ years of sales/BD experience across SMB to Enterprise, a competitive self-starter mindset, excellent communication and interpersonal skills, and proficiency in Salesforce, Zoominfo, Outreach, 6sense, with a bachelor’s degree preferred. Compensation consists of a US hourly OTE range of $36.54-$54.81 with a 70/30 base/commission split, with potential bonuses or benefits, and final offers determined by location and experience; the posted range reflects base pay, not including incentives. The role uses a hybrid work model with some onsite time, and Zendesk emphasizes its mission to redefine customer experience through AI, a diverse and inclusive culture, equal opportunity employment, and accommodations for applicants with disabilities, including AI screening per policy.

The AI Success Strategist at Zendesk leads the end-to-end delivery of customers’ AI roadmaps, owning the strategic AI vision, executive partnerships, and ensuring AI initiatives start strong and scale predictably. The role translates product capabilities into clear business strategies, aligns internal and external teams, and drives adoption from initial deployment through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. Key objectives include accelerating time-to-value, owning multi-year AI roadmaps across Product, Services, Sales, and Partners to scale safe, sustainable AI programs, and delivering measurable commercial outcomes such as renewals protection and revenue growth. Responsibilities encompass acting as design authority for deployments, shaping long-term AI strategy with executives, coordinating internal and external stakeholders, sustaining recurring mutual AI roadmaps, owning channel and adoption strategies, and using data to drive impact while upholding responsible AI and compliance. Candidates should have at least 5 years in Customer Success/Experience, 1+ year AI experience, enterprise SaaS GTM or similar, adoption analytics experience, a relevant bachelor’s (advanced degrees or certifications in AI strategy or project management preferred), and strong cross-functional influencing skills; AI domain knowledge is a plus; Zendesk is an equal opportunity employer with hybrid work and accommodations available.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and serves as the technical and product expert for the AI-powered Resolution Platform, aimed at delivering rapid value and guiding customers through configuration and optimization. The mission is to provide technical solutions and remove roadblocks to drive resolutions on the AI Platform, acting as a trusted advisor who guides customers through complex configurations with agility to achieve transformative business outcomes. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, ensuring measurable business impact from initial deployment through scale, while leading end-to-end projects with clear scope and timelines and aligning with the customer’s AI Roadmap. Key responsibilities include providing technical expertise and guidance on implementation and optimization, facilitating change management and training, owning successful project delivery, maintaining high customer satisfaction, and collaborating cross-functionally with internal teams to address technical challenges and align on business goals. Requirements include 3+ years in consulting or professional services, enterprise SaaS GTM experience, fluent English, strong REST APIs and JSON skills, Python preferred, experience with adoption analytics and driving retention, a relevant degree (AI strategy or project management certifications preferred), plus strong program management and cross-functional influence; Zendesk also highlights its hybrid work model, AI screening practices, and commitment to equal opportunity and accommodations for disabilities.

Zendesk is offering a nine-week, full-time summer internship in Global Revenue Operations (RevOps) with a hybrid, largely onsite schedule in Madison, WI, starting in early June and requiring about 40 hours per week, plus a dedicated mentor. The role emphasizes internal process improvements and AI-driven optimizations to enhance product monetization, pricing strategies, operational efficiency, and auditability across transactions, with substantial on-site collaboration to foster growth. Key responsibilities include implementing RevOps process improvements and automation (including AI-driven), integrating legacy customers from mergers and acquisitions, performing UAT in commerce-to-cash systems, documenting workflows, conducting data extracts, and learning systems like Stripe, Zuora, Salesforce, CPQ, and Zendesk Support. Requirements are active enrollment in a relevant degree program, strong G-Suite/Zoom skills, preferred familiarity with Salesforce/Zuora, US work authorization, and preferably residing in or near Madison, WI; compensation ranges from $26.44 to $39.90 per hour, with potential bonus/benefits, and a hybrid schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, may use AI screening, and offers accommodations for applicants with disabilities.

This is a ten-week, full-time Financial Analysis & Strategy Intern role at Zendesk, running from June 7, 2027 to August 6, 2027, designed to inform and guide C-level decisions through forecasting and analysis. Key responsibilities include analyzing financial results, building and maintaining financial models, managing budgets, implementing process improvements, and delivering high-precision forecasts and P&L reporting to support cross-functional alignment and executive decision-making. Requirements include currently pursuing a bachelor’s degree with planned Spring 2028 graduation in Finance/Accounting/Economics/Business or a technical field, experience with modeling and data, strong Excel/GSuite skills, familiarity with ChatGPT and other LLM tools, and a positive, AI-forward, team-oriented mindset with strong problem-solving abilities. Compensation is an hourly base rate ranging from $31.25 to $61.00 in the US, with potential bonuses or benefits, and a hybrid work arrangement with some in-office days as determined by the hiring manager. Zendesk emphasizes diversity, inclusion, and accessibility, notes that AI screening may be used in applications, and offers accommodations on request.

The role is an AI Success Strategist at Zendesk, responsible for leading end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, and shaping a long-term AI vision with executive partnerships to start initiatives strongly and scale them. You’ll own multi-year AI roadmaps, coordinate cross-functional delivery across Product, Services, Sales, and Partners, serve as the design authority for deployments, and maintain mutual AI roadmaps with ongoing adoption and value realization. Performance is measured by high customer satisfaction, increased automated resolution usage, improved retention, renewals, and revenue growth, with a focus on data-driven adoption metrics and measurable outcomes. Requirements include 10+ years in Customer Success/Experience, 2+ years in AI-related work, enterprise SaaS/GTM experience, strong analytics for churn and expansion, a relevant bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and strong program management with cross-functional influence; AI domain expertise is a plus. The role is hybrid, with in-office expectations, and Zendesk emphasizes fairness, inclusion, and the use of AI screening in the hiring process.

Zendesk is seeking a seasoned Sales Leader to run Commercial and Enterprise sales for the Greater China region (Mainland China, Hong Kong, Taiwan), based in Singapore and reporting to the RVP, Asia Sales. The role entails leading and mentoring the GCR teams, developing go-to-market strategies for Enterprise and Commercial segments, building trusted relationships with senior stakeholders, collaborating with marketing, product, customer success and channel partners, and owning pipeline management, forecasting, and deal progression with a data-driven approach using Salesforce. You will hire, develop, and retain top sales talent, navigate the GCR market with cultural sensitivity and regulatory compliance, and serve as the voice of the customer to inform product and service improvements. Requirements include 12+ years in Commercial/Enterprise sales with a sustained quota achievement, Mandarin fluency (Cantonese a plus), leadership of China-to-Global CX/CRM/AI market teams, proven revenue growth in complex environments, and strong analytical and stakeholder-influencing skills plus experience with direct and channel sales. Zendesk emphasizes hybrid work, global diversity and inclusion, and equal opportunity employment; it may use AI in screening, and provides accommodations for applicants with disabilities upon request.

Zendesk is hiring a Senior Software Engineer for the Employee Services organization in Krakow to tackle cross-organizational challenges, emphasizing clear communication, deep problem understanding, and collaboration. The role involves joining a self-organizing frontend team delivering core functionality for Employee Service products, with possible Ruby backend work, contributing through all software lifecycle stages, owning features and bugs, and participating in prototyping, code reviews, rapid deployments, and on-call support. Candidates should have a strong React/JavaScript frontend background, good communication and collaboration skills, willingness to own their work, flexibility to work across the stack, a growth mindset, and openness to GenAI and modern tooling. The Krakow office is hybrid with in-person requirements about 2 days per week, and the salary range is zł257,000 to zł385,000, with actual compensation determined by experience and capabilities and potential bonuses or benefits. Zendesk emphasizes fairness and inclusion, may use AI in screening, is an equal opportunity employer, provides accommodations for applicants with disabilities, and offers a contact email for accommodation requests.

Zendesk is seeking an Account Executive in Milan with a proven B2B sales track record, preferably with AI-sales experience, to grow the business and deepen Zendesk’s impact with customers. The role focuses on driving top-line revenue by acquiring new Italian customers, penetrating top-tier accounts, and cross-selling additional products to existing clients. You’ll manage key relationships, leverage data insights and adoption history, develop quarterly territory plans, and lead complex, value-centric sales cycles with proof-of-concept stages. Requirements include a BA/BS (or equivalent), 4+ years in cloud/software B2B/AI sales with a history of exceeding quotas, experience selling to C-level executives, strong negotiation and closing skills, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, the ability to travel, and fluency in Italian and English. Zendesk emphasizes a hybrid, inclusive culture with equal opportunity employment, AI screening of applications, and accommodations for applicants with disabilities.

The role is Senior Staff Engineer on Zendesk's Enterprise Data & Analytics team, leading the architecture and engineering of an AI-ready enterprise semantic data platform that unifies analytics, applications, and AI on trusted foundational data models. You will define the enterprise semantic architecture (metrics, dimensions, entities, relationships, grain, time semantics, and business context), establish reusable semantic contracts, evaluate long-term platform options (Snowflake Semantic Views, dbt Semantic Layer/MetricFlow, Cube), design metadata-driven capabilities, and guide conversational analytics and golden datasets while leading multi-team initiatives from PoC to production. You will mentor engineers, influence build-versus-buy decisions, and treat the platform as an internal product to improve adoption, documentation, onboarding, and migration from duplicate implementations. Basic qualifications include 10+ years in data engineering/architecture with at least 3+ years hands-on semantic layer experience, deep expertise with Snowflake/Databricks and dbt, strong SQL and programming skills, and excellent communication for collaboration across executives, architects, engineers, analysts, data scientists, and business stakeholders. Preferred experience includes Snowflake Semantic Views, dbt MetricFlow, Cube, LookML/Looker, or similar semantic platforms, plus familiarity with text-to-SQL, agent evaluation, deterministic vs probabilistic metric boundaries, and evaluating vendors or open-source platforms for adoption roadmaps; the data stack includes Snowflake, Kafka, Tableau/Looker, AWS, Kubernetes, Terraform, and CI/CD tooling, with a US base salary range of $200k–$300k and potential bonuses, while Zendesk supports hybrid work, diversity and inclusion, and reasonable accommodations.

Zendesk is hiring a Senior SEO Specialist for international markets (Germany as a core market, plus the UK, ANZ, and select Tier 2 markets like India and Singapore) to drive organic search and AI-powered discovery, in a senior individual contributor role requiring independent execution and cross-functional influence. The role involves developing and executing SEO and AEO strategies, tracking visibility, traffic, MQLs, and pipeline influence, leading German-language optimization, and surfacing content opportunities with Content, Localization, Regional Marketing, and Product Marketing. It also covers technical SEO and AI/automation, including maintaining site health, conducting audits, coordinating with Web/Engineering, evaluating localization and page launches, and building AI-powered automations and agentic workflows to scale research, optimization, localization, QA, monitoring, and reporting. Analytics and cross-functional leadership are core, using GA4, Google Search Console, Snowflake, and AEO tools to measure performance, translate data into priorities, and collaborate with teams across Content, Web, Engineering, Product Marketing, Localization, Regional Marketing, and Paid Media to influence roadmaps. Required qualifications include 5+ years of hands-on SEO (preferably SaaS/enterprise), fluency in German and English, experience with both content and technical SEO and with AEO and AI-powered discovery, multi-market management, AI automation experience, strong analytics, experimentation discipline, and excellent cross-functional communication; Zendesk notes its inclusive culture, hybrid work policy, and that AI may be used in screening, as an AA/EEO employer.

Zendesk is hiring a Commercial Account Executive for the UK & Ireland to grow the commercial account base by owning the full sales lifecycle and driving top-line revenue, with a focus on onboarding new customers and deepening existing partnerships around innovative AI-powered solutions, especially Generative AI. The role involves building relationships with C-suite and VP executives, articulating the strategic value of Zendesk’s AI-powered platform, and leading cross-sell opportunities while using data insights to improve conversion, retention, and overall account profitability. Candidates should have a BA/BS or equivalent, 4+ years of B2B SaaS sales or solution engineering experience, proven end-to-end deal management, UK/Irish market experience, and the ability to navigate complex renewal and multi-month sales cycles. They should possess strong presentation, negotiation, and closing skills, an entrepreneurial mindset, be able to travel, and be familiar with Salesforce, Clari, Groove, and Gong. Zendesk emphasizes a hybrid work model, equal opportunity and inclusion, and notes AI-based screening may be used in the hiring process, with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Sales Engineer who operates at the intersection of enterprise software strategy, hands-on architecture, and AI automation, acting as a strategic advisor to both the C-suite and engineering leadership. Responsibilities include designing and operationalizing agentic AI workflows, leading deep technical discovery and AI readiness assessments, building scalable accelerators and API components for global deployment, owning the technical sales lifecycle, and aligning product strategy with field feedback. Required qualifications include a BS in a quantitative field, 5+ years in technical presales/solution engineering or system architecture roles, fluency with modern web/scripting tech and cloud architectures, AI/ML knowledge (LLMs, prompt engineering, RAG), enterprise infrastructure/domain knowledge, 30–50% travel, and a Master’s or professional certifications being a plus. The US OTE range is $226k–$338k with an 80/20 base/commission split, with potential bonuses, and a hybrid work model requiring some in-office time as determined by the hiring manager. Zendesk emphasizes customer obsession, collaboration, and inclusion, notes that AI or automated decision systems may screen applicants, and remains an AA/EEO/Veterans/Disabled employer that provides accommodations for applicants with disabilities.

The position is Staff Data Scientist on Zendesk's AI Security team, responsible for envisioning and developing ML/AI approaches to detect anomalous activity and AI security risks, collaborating with Security Engineers, Software Engineers, ML researchers, and product teams to produce actionable insights and models that protect customers and prevent product abuse. Responsibilities include running and improving Zendesk's AI Security evaluation platform, analyzing large-scale behavioral and user interaction data to identify abuse patterns and automate methodologies, and developing detection models using offline data to inform production implementation. The role also involves improving detection accuracy for existing spam detection projects with minimal false positives, collaborating cross-functionally to implement prevention strategies from data insights, and mentoring and providing technical leadership on projects. Required qualifications include an advanced degree in CS, Statistics, Applied Mathematics, or equivalent experience, 5+ years of ML/AI experience in fraud/anomaly/security, strong SQL and Python skills with data processing frameworks, fluency with AI-assisted programming tools, and experience with various statistical/ML/time-series techniques and distributed computing environments like Spark and Snowflake. Preferred qualifications include proven experience deploying anomaly detection or AI Security evaluation systems at scale, familiarity with AI Red Teaming tools and cybersecurity concepts, and experience with ML model monitoring and production guardrails; Zendesk also notes a hybrid work model, potential use of AI in screening applications, and its commitment to equal opportunity, diversity, equity, inclusion, and accommodations for disabilities.

Zendesk is hiring an Account Executive based in Madrid to drive top-line revenue in the Iberian market (Spain and Portugal), focusing on new business and expanding existing partnerships through cross-sell opportunities. You will acquire new customers, nurture key relationships, leverage data and adoption history to prospect and retain clients, and create quarterly territory plans to increase market share. You will lead complex, value-centric sales cycles (often multi-month with proof-of-concept stages), establish C-level sponsorship, collaborate with internal teams, negotiate and close deals, and maintain a robust pipeline and accurate forecasts to exceed targets. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B or AI sales with a proven quota track record, experience selling to C-levels, familiarity with tools like Salesforce, Outreach, Clari, Seismic and Looker, ability to travel to customer locations, and fluency in Spanish and English (Portuguese a plus). Zendesk emphasizes its mission, a hybrid work model, AI screening policies, and a commitment to diversity, equity, and inclusion, with accommodations available for applicants.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations team and is responsible for building and scaling the systems, processes, and operating rhythm that enable Marketing to move quickly, deliver quality work, and produce measurable impact across funnel operations, campaign execution, journey orchestration, marketing technology, and process optimization. It includes leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes (intake through Sales handoff and feedback loops), and setting strategy and governance for the marketing technology ecosystem while partnering with Marketing, Sales/Revenue Ops, Product, Engineering, Finance, and regional teams. The role emphasizes thoughtful use of automation and AI to speed campaigns, improve efficiency and decision quality, and enable stakeholder self-service, while establishing performance visibility for funnel health, data integrity, and time-to-value, and translating complex topics into clear recommendations for senior leaders. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops, proven experience owning marketing automation and CRM ecosystems, leading funnel management, campaign operations, lifecycle/or journey orchestration, cross-functional operating model improvements, and familiarity with platforms such as Salesforce, Marketo, analytics/BI, data enrichment, workflow tools, and AI tools; B2B SaaS experience is preferred. Compensation includes a US base salary range of $220,000-$330,000 with potential bonus or incentives; Zendesk highlights an inclusive, hybrid workplace, equal opportunity employment, and accommodations, and notes that AI screening may be used in the hiring process.

This is a senior individual-contributor role on Zendesk’s Marketing Strategy & Operations team responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, operations, performance management, and cross-functional work. You’ll partner with Marketing leaders to set annual and quarterly priorities, lead planning, forecasting, budget/resource discussions, pipeline pacing, and executive reviews, and define ownership, decision rights, risks, dependencies, and communication cadences for cross-functional initiatives. You’ll develop operating frameworks, templates, playbooks, and mechanisms to improve prioritization, accountability, visibility, and execution quality; analyze performance to surface trade-offs and recommendations; and coordinate with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams. The role requires 8+ years in marketing strategy/operations or related fields, strong analytical and financial modeling skills, ability to connect marketing activity to pipeline and revenue, experience building executive-ready narratives, and a collaboration-focused, low-ego style; B2B SaaS or complex global marketing experience is preferred. Compensation includes a US base range of $134k-$200k (potential bonus/benefits), and Zendesk emphasizes a hybrid, inclusive culture with AI screening disclosures and accommodations for applicants with disabilities.

Zendesk, a leading tech company focused on customer experience software, is seeking a Senior Technical Program Manager in Product Development to lead multiple complex, cross-functional programs that deliver measurable business outcomes and support OKRs, with a global reach across EMEA, APAC, and AMER. The role entails maintaining an end-to-end view of value creation, proactively identifying cross-functional friction and dependencies to prevent delivery risks, and translating strategy into executable plans with strong change management and risk mitigation. You will establish governance forums, operating rhythms, escalation paths, and executive communication, drive end-to-end delivery against milestones and quality standards, manage scope and critical paths, and mentor others to raise program-management standards. The ideal candidate will have prior software company experience managing engineering programs with at least three large-scale releases, be proficient with agile tools like Jira, Confluence, and Kanban, and excel at facilitation and cross-regional collaboration across multiple global programs. Zendesk offers a hybrid work model, is an equal opportunity employer committed to diversity, and notes that AI screening may be used; reasonable accommodations are available for applicants with disabilities.

Zendesk is hiring a Forward Deployed Engineer (FDE) for its Technical Presales team to act as a hybrid software engineer and strategic consultant who designs, builds, and delivers production-grade AI solutions for strategic customers, driving measurable ROI. You’ll lead end-to-end delivery of AI agent and LLM-powered solutions, build integrations and data pipelines, surface signals into Zendesk workflows, troubleshoot blockers, and partner with Sales engineering and Product to map systems and reduce deployment friction. Basic qualifications include 5+ years of production software engineering, proficiency in Python and JavaScript/TypeScript, experience deploying or integrating LLM-based solutions, and cloud/container experience with travel up to 50%. Preferred qualifications include prior FDE or Professional Services experience delivering enterprise AI deployments, familiarity with LLM tooling (LangChain, LlamaIndex, Haystack), knowledge of Zendesk APIs, and a background in observability, data governance, and security/compliance. Zendesk emphasizes its mission, hybrid work model, and commitment to fairness and accommodations, noting that AI may screen applications and providing a contact (peopleandplaces@zendesk.com) for accommodation requests.

Zendesk aims to power exceptional service and build a next-generation autonomous service workforce, focusing on government and nonprofit sectors to transform customer and employee service with AI-driven support. The Enterprise Account Executive will own an Australian territory, drive strategic growth with government agencies and departments, and manage complex, multi-year deals from prospecting and PoC to closing. The role requires becoming a trusted C-suite advisor, aligning Zendesk’s Resolution Platform with client business goals, and collaborating with product, engineering, and leadership while using tools like Salesforce, Clari, and internal AI tools to deliver predictable results. Candidates should have 8+ years of experience in B2B cloud/software sales or solution engineering, be strong consultative storytellers, understand SaaS and AI business models, and excel at building lasting relationships with integrity and empathy. Zendesk promotes a hybrid work model, equal opportunity employment, and a commitment to diversity, equity, and inclusion, with accommodations available for applicants with disabilities and AI screening used in accordance with policy; for accommodations, email peopleandplaces@zendesk.com.

Zendesk is hiring a seasoned Contact Center Partner Solutions Consultant to lead partner onboarding, technical enablement, and co-selling support for Zendesk, Amazon Connect, and other AWS-based contact center solutions within its Center of Excellence. The role provides strategic direction and hands-on technical leadership to help partners successfully resell and implement Zendesk Contact Center solutions, including architecture and deployment optimization. Core duties include driving technical onboarding, offering co-sell technical support, designing scalable architectures, defining technical strategy and partner roadmaps, and mentoring internal and partner teams, with a focus on adopting AI, ML, and automation trends. Qualifications include a minimum of 10 years in solution architecture (at least 5 with contact center technologies like Amazon Connect and Zendesk), proficiency with Zendesk, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), and strong enablement, leadership, and communication skills, with Zendesk or AWS certifications preferred. The role is restricted to candidates physically located in Karnataka or Maharashtra, India, follows a hybrid work model, and Zendesk notes that AI screening may be used in hiring while offering accommodations for applicants with disabilities.

Zendesk is hiring an AI-savvy SMB Account Executive to grow the SMB base through cross-sell, up-sell, and new acquisitions, using AI-informed insights to accelerate revenue and deepen customer relationships. You will manage complex, consultative sales cycles, co-create AI transformation roadmaps with measurable KPIs, articulate data-backed ROI, and maintain a robust Salesforce pipeline with forecasts while collaborating with Solutions Engineers and cross-functional teams. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing using AI-assisted methods, excellent organizational skills, and a BA/BS with willingness to travel. The role supports a hybrid work model, emphasizes a customer-centric, inclusive culture, and commits to fairness, DEI, and accommodations for applicants; AI screening of applications may be used where appropriate and lawful. The US annualized OTE ranges from $111,000 to $167,000 with a 60/40 base/commission split, potential bonuses or incentives, and final offers based on location and experience, with travel and other benefits as applicable.

Zendesk is seeking a Senior SMB Account Executive in the Greater China region to drive top-line revenue by acquiring new customers, growing existing accounts, and aligning Zendesk solutions with customers’ goals to deliver human-centered service. You’ll build and nurture relationships, pursue cross-sell opportunities, and lead competitive sales cycles using data insights, customer intents, and adoption history to prospect and close deals of varying sizes. You’ll maintain a robust pipeline, accurately track deals in Salesforce, provide weekly to quarterly forecasts, and collaborate cross-functionally to optimize sales strategies and exceed revenue and KPI targets. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales experience with a proven track record, bilingual fluency in English and Mandarin (Cantonese a plus), and strong prospecting, negotiation, and relationship management skills; familiarity with Salesforce and Clari and experience with territory planning are expected. The role is hybrid, requiring in-office presence part of the week at a Zendesk office with some remote work, and Zendesk commits to fairness, diversity, inclusion, and accommodations, including potential AI screening in the hiring process.

Zendesk is hiring a Technical Sales Engineer to join the engineering presales team, focusing on coding, API integrations, and production-ready POCs to demonstrate the platform’s AI capabilities to customers. Responsibilities include delivering customized POCs and demos, building and maintaining API integrations across complex client stacks, supporting deep technical validations, and helping scale internal tooling and automation templates for the field team, while staying current on AI trends like LLMs and autonomous workflows. Required qualifications include a bachelor’s in a technical field, 2–4 years in a technical client-facing role or hands-on software development, proficiency with JavaScript, Python, Node.js, and REST/SOAP APIs, and willingness to travel ~30%. Preferred qualifications include familiarity with enterprise software infrastructure and cloud ecosystems (AWS/GCP/Azure), experience presenting to technical and non-technical audiences, and a portfolio of personal projects or GitHub contributions. Compensation includes US OTE of $188k–$282k with an 80/20 base/commission split, a hybrid work model with in-office requirements, and Zendesk’s commitment to equal opportunity and accommodations, including AI-based screening where applicable.

Zendesk is hiring a Corporate Account Executive to grow its South Korea account base by hunting for new opportunities and closing deals across varying sizes, while collaborating cross-functionally to deepen customer relationships. Responsibilities include driving top-line revenue through new customer acquisition and account expansion, nurturing relationships for high customer satisfaction, cross-selling additional products, and using data, intents, and adoption history to prospect and articulate Zendesk's value. You will maintain a robust Salesforce pipeline, provide accurate forecasts, and collaborate with internal teams to optimize sales strategies, aiming to exceed quarterly and annual targets. Requirements include a BA/BS or equivalent, at least 1 year of B2B or SaaS sales experience with a proven track record, bilingual English and Korean, strong presentation and negotiation skills, and familiarity with sales tools like Salesforce and Clari. Zendesk emphasizes a hybrid work model, equal employment opportunity, diversity, and accommodations for disabilities, with AI screening noted as part of the application process.

Zendesk is seeking an Enterprise Account Executive for the Bay Area to grow enterprise customers by selling AI-driven CX and automation solutions and expanding Zendesk’s footprint in strategic accounts. You’ll drive revenue by acquiring new enterprise customers in the region, creating quarterly territory plans, expanding AI adoption, managing multi-month, value-focused deals, and building trusted executive relationships across cross-functional teams. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven record of enterprise deal success, ability to navigate long sales cycles and executive stakeholders, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel within the Bay Area. Compensation features an annualized OTE of $340,000–$510,000 with a 50/50 base/commission split, potential bonuses, and a hybrid work model with some in-office time. Zendesk highlights AI-powered CX, a commitment to diversity and inclusion, equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.

Zendesk is seeking a Commercial Account Executive to help power AI-first B2B SaaS transformation for customers in Western Australia and South Australia, aligning with its mission to enable exceptional service. The role focuses on new customer acquisition and expanding partnerships in the mid-market, while helping business leaders realize ROI from AI-powered CX and EX solutions and building meaningful relationships with VP and C-level decision-makers. You’ll develop strategic territory plans, build a data-driven pipeline, and collaborate with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes. Ideal candidates bring B2B SaaS sales experience (mid-market or complex deals), a consultative approach, enthusiasm for AI, ownership and curiosity, and willingness to travel within WA/SA, with bonus points for tools like Salesforce, Clari, Gong, Tableau/Looker, or CX/EX software experience. Zendesk emphasizes hybrid work, equal opportunity and inclusion, may use AI screening in hiring, and offers accommodations upon request.

Zendesk is seeking an Enterprise Account Executive for North & East India to drive top-line revenue by acquiring new enterprise customers and expanding existing partnerships in the SaaS space. The role involves creating quarterly territory plans, cross-selling, managing C-level relationships, and leading complex, multi-month sales cycles with proof-of-concept stages to build a robust pipeline and accurate forecast. Candidates should have a BA/BS or equivalent, 10+ years in cloud/software B2B sales with a proven quota track record, experience selling to VP/C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. The position lists the NCR region as the base but notes Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra, with a hybrid work model and travel requirements. Zendesk emphasizes fairness, inclusion, and equal opportunity, notes that AI screening may be used, and offers accommodations for applicants with disabilities upon request.

Zendesk is seeking a Senior Sales Engineer who sits at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation, focusing on agentic AI and large language models rather than a traditional presales role. You will own the technical strategy for global customer engagements, architect agentic AI workflows, conduct deep technical discovery and AI readiness assessments, translate requirements into scalable pilots and proofs-of-concept, build production-ready accelerators and reusable API components for scale, and lead the technical sales lifecycle from qualification through execution. You’ll partner with Product Management and Engineering to feed field feedback, help shape the roadmap, and communicate technical value to C-suite and economic buyers to drive ROI and organizational transformation. Basic qualifications include a bachelor’s degree in a quantitative field, 6+ years in technical presales or solution architecture in enterprise SaaS, deep fluency with modern web and scripting technologies and APIs, a strong AI/ML foundation (LLMs, prompt engineering, RAG), enterprise infrastructure knowledge, and 30–50% travel. This role requires being based in Karnataka or Maharashtra (hybrid work) and Zendesk is an equal opportunity employer that provides accommodations for applicants with disabilities.

The Principal, Enterprise QA & IT Delivery Leader oversees large-scale QA across complex integrations and transformation programs (e.g., ERP) and serves as the primary QA engineering delivery lead, partnering with Business and Product leaders to ensure high-risk projects succeed. Responsibilities include release cycle quality governance with quality gates and Definition of Done criteria, expanding core testing platforms (Playwright, Jenkins) across delivery teams, and driving QA governance, defect management, and auditability enterprise-wide. It also covers scaling QA capacity with AI, implementing AI-driven efficiencies, predictive analytics to identify hotspots, leading End-to-End transformation and requirement reviews, and maintaining data hygiene and reporting. Required skills include 10+ years in software quality engineering with 5+ in leadership, hands-on QA automation using Playwright and CI/CD via Jenkins, expert RCA and defect lifecycle management, expert use of X-Ray and Jira with bidirectional traceability, and experience with AI-enabled testing. The role requires being based in Mexico City or Estado de Mexico, with Zendesk’s hybrid work policy and commitments to equal opportunity and accommodations.

Zendesk is hiring a Senior SMB Account Executive to grow its SMB base in SaaS by acquiring new customers and expanding existing relationships through data-driven prospecting and value-based selling. Responsibilities include driving top-line revenue, nurturing relationships for retention, cross-selling additional products, maintaining a robust Salesforce pipeline, delivering forecasts, and collaborating with internal teams to optimize sales strategies. Requirements include a BA/BS or equivalent, 4+ years of B2B SaaS sales or solution engineering experience with a proven track record, strong presentation and negotiation skills, prospecting and territory planning abilities, and familiarity with Salesforce and Clari. The role is hybrid, requiring some in-office presence with the schedule determined by the hiring manager, plus remote work part of the week, with Zendesk offices worldwide for in-person collaboration. Zendesk highlights equal opportunity and inclusion, notes that AI or automated decision systems may screen applications, and provides accommodations for disabilities via a designated email contact.

The Product Marketing Manager for Solutions leads the go-to-market strategy and execution for multi-product solutions and targeted industries, crafting solution-level positioning, messaging, and narratives while coordinating with Product, Marketing, and Sales. They create high-impact collateral, enable sales with training and tools, conduct competitive and buyer intelligence, and measure campaign performance to drive cross-sell, up-sell, and new business pipelines. Required qualifications include 10+ years of B2B SaaS product marketing, experience using AI tools, a background in solutions marketing for multi-product suites, strong storytelling, cross-functional leadership, understanding of enterprise buying cycles, and data-driven metrics; basic qualifications specify experience in CX, CRM, or enterprise helpdesk marketing. The role is hybrid, with some in-office time, and Zendesk emphasizes a customer-experience focus, global diversity and inclusion, and accommodations for disabilities. Compensation includes a US base salary range of $153,000 to $229,000, with potential bonuses or benefits, and the company notes that AI or automated screening may be used in evaluating applicants.

Zendesk is hiring an Enterprise Account Executive in Madrid to drive growth in the Iberian market (Spain & Portugal) by selling AI-driven CX and automation solutions to large enterprises. Responsibilities include acquiring new enterprise customers, expanding AI adoption, cross-selling and upselling, managing key relationships, building quarterly territory and account plans, and leading multi-stakeholder, value-centric deals with proof of concept. The role requires maintaining a robust pipeline and forecast, collaborating with Customer Success, Solutions Engineering, and Product teams, and positioning Zendesk as a trusted advisor to C-level executives. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven track record in complex enterprise cycles and $1B+ revenue targets, strong quota attainment, fluency in Spanish and English (Portuguese a plus), and experience with tools like Salesforce and Outreach. Zendesk emphasizes its mission, offers a hybrid work model, may use AI to screen applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for disabilities.

Zendesk is hiring a Director of Sales to lead India’s Enterprise and Commercial segments, build high-impact strategies, mentor a team of AEs, serve as an executive sponsor for major partnerships, and help drive the company’s hyper-growth across India and beyond. The role focuses on growing top talent, driving strategic enterprise growth through complex, value-based deals, shaping market strategy, and ensuring pipeline and forecasting excellence using methodologies like MEDDPICC. Core requirements include 10+ years of leadership in B2B SaaS enterprise sales with at least 7 Enterprise AEs, a proven track record of quota attainment, experience with multi-product cycles and C-suite engagements, and proficiency with MEDDPICC and sales tools (Salesforce, Clari, Outreach). The position is based in Bangalore or Mumbai (Karnataka or Maharashtra) with travel as needed, and nice-to-haves include President’s Club recognition and deep CX or AI enterprise expertise. Zendesk emphasizes a hybrid work model, equal opportunity and inclusion, and notes that AI screening may be used in the hiring process.

The role is Principal Product Manager for CRM & Sales Systems, owning the vision, strategy, and multi-year roadmap for the CRM (Salesforce) and broader sales tech stack, working as part of a leadership triad with the CRM Architect and CRM Platform Tech Lead to deliver an AI-enhanced CRM that changes how sales teams operate. You will define the vision, align technology investments with global sales goals, champion an AI-first mindset (including generative AI, predictive forecasting, copilots, and automated data capture), and redefine sales workflows to reduce friction and enable new ways of working. You will lead the triad, translate business needs into product requirements, maintain deep stakeholder alignment with Sales Leadership, Revenue Operations, Enablement, and Marketing, and relentlessly prioritize the backlog while balancing strategic features with technical debt and system performance, plus define and track KPIs such as adoption, user satisfaction, time-to-quote, data hygiene, and AI adoption rates. Requirements include 8+ years in Product Management with at least 3+ years in internal GTM systems/CRM/Sales Ops at Principal or Senior level, an AI-first focus, deep B2B sales domain expertise, technical fluency with Salesforce and AI integrations, and a track record of cross-functional triad collaboration and user-centric design; bonus points for prior Sales/RevOps/Sales Engineering experience, Salesforce certifications, and prior AI product rollouts. The package includes a US base salary range of $183,000-$275,000 with possible bonuses or incentives, while Zendesk emphasizes hybrid work, diversity, inclusion, equal opportunity, and accommodations for applicants with disabilities, including AI screening as part of the process.

The job is a hands-on CRM Platform Tech Lead at Zendesk who serves as the technical anchor for the CRM engineering team, focusing on immediate delivery and turning complex business requirements into scalable solutions while architects handle the multi-year roadmap. You’ll be the go-to technical expert for a squad of developers and admins, leading by example, owning sprint commitments, tackling the most complex coding challenges, and promoting an AI-first mindset to transform how technology is built and delivered. Your responsibilities include translating high-level requirements into executable technical designs (e.g., Flow vs Apex decisions, complex triggers, and custom UI components), driving solution engineering, accelerating delivery with AI-assisted tooling, mentoring the team, and enforcing code quality and release hygiene with QA and release management. Requirements include 10+ years of hands-on enterprise CRM development (preferably Salesforce) with at least 3+ years in a technical lead or squad lead role; expert-level proficiency in CRM development languages and frameworks (Apex, LWC, SOQL, REST/SOAP APIs, declarative automation); and an AI-first, delivery-focused, mentoring mindset, plus Agile proficiency; bonuses for advanced CRM certifications or experience implementing AI in CRM. The package includes a US base salary of $161,000-$241,000 with potential bonuses and benefits, Zendesk’s hybrid work model and commitment to fairness and inclusion, and information about AI-based screening and equal opportunity employment with accommodations if needed.

Zendesk is seeking a Lead, Product Strategy & Operations to serve as a strategic operating partner to the AI Agents Product leadership, coordinating with cross-functional teams to drive operational excellence, alignment, and data-informed product strategy. This highly cross-functional individual contributor role will connect customer insights, product priorities, and business initiatives into executive-ready recommendations, emphasizing value from existing Product Development programs rather than creating new processes. Responsibilities include delivering an integrated view of AI Agents priorities, dependencies, and strategic decisions; translating customer feedback and data into product planning; and driving alignment across Product Development, Customer Experience, GTM, Data, and other partners while optimizing planning, discovery, launch, and engagement processes and measuring impact. Requirements include several years in Product Strategy & Operations or related strategic roles in B2B SaaS, experience partnering with senior leaders, strong understanding of product development and cross-functional execution, and strong analytical and communication skills; nice-to-haves include AI-powered or SaaS experience and familiarity with frameworks like Jira Plans/PDLC and cross-location collaboration. The role offers the chance to influence one of Zendesk's fastest-growing AI units, work with senior leaders on strategic initiatives, and build a durable Product Strategy and Operations capability, with Zendesk supporting hybrid work and a commitment to diversity, equity, and inclusion, plus AI screening as part of the hiring process.

The job is a Senior Full Stack Engineer position at Zendesk to build a real-time voice AI product that makes live conversations feel natural and reliable, with a focus on reducing latency and improving AI-driven support. Responsibilities include designing and implementing backend services for real-time voice conversations with emphasis on latency, reliability, and observability; building integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services; shipping end-to-end features; improving platform reliability through monitoring, tracing, autoscaling, and failure recovery; addressing turn-taking and graceful handoffs to humans while collaborating with product and design. Requirements include solid backend fundamentals with API design, async systems, and scalable integrations; hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols; a product-driven engineering mindset; the ability to debug latency and reliability issues; and cross-functional collaboration. Basic qualifications are 3+ years building production software with significant backend experience, experience with real-time or event-driven systems (WebRTC, SIP, streaming APIs), and proficiency in Python or equivalent backend languages and async architectures; preferred qualifications include telephony stacks, SIP, media servers, or speech/ASR/TTS integrations, familiarity with LLMs or conversational AI production infrastructure, and experience on full-stack teams shipping both backend and frontend user experiences. The US base salary ranges from $145,000 to $217,000 with possible bonuses/benefits; Zendesk supports hybrid/remote work, may use AI screening for applications, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise portfolio by acquiring new enterprise customers, expanding existing partnerships, and aligning Zendesk’s SaaS solutions with client objectives to drive top-line revenue. You will develop quarterly territory plans, pursue cross-sell opportunities, nurture key relationships for satisfaction and retention, leverage data to improve new business conversions and retention, and lead complex multi-month sales cycles with proofs of concept. The role requires establishing C-level sponsorship, collaborating with internal teams, negotiating and closing complex, value-centric deals, and maintaining a robust pipeline and accurate forecast while staying current on Zendesk products and market trends. Requirements include a BA/BS or equivalent, at least 8 years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP and C-level executives in Enterprise accounts, managing customer relationships at organizations with revenues over $2 billion, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The US OTE ranges from $320,000 to $480,000 with a 50/50 base/commission split, may include bonuses or incentives, and Zendesk offers a hybrid work model with equal opportunity employment, along with AI screening disclosures and accommodations on request.

Zendesk is hiring a high-performing Commercial Account Executive in New Zealand to expand its mid-market footprint with AI-powered customer experience solutions. The role focuses on acquiring new customers and expanding existing partnerships, driving top-line revenue, and managing multi-stakeholder sales cycles to achieve and exceed quotas. Responsibilities include acting as a trusted advisor on AI-enabled CX tools, cross-selling and upselling advanced products, running solution demos and proofs of concept, and collaborating with Solutions Engineers, Marketing, and Customer Success. Requirements include 5-8+ years of B2B SaaS sales, a proven track record of quota attainment, ability to navigate complex mid-market cycles, and proficiency with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus strong negotiation and executive-facing skills and willingness to travel. Zendesk highlights its mission, hybrid work model, commitment to diversity and inclusion, transparency about potential AI screening of applications, and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Sales Engineer to be the primary technical partner for enterprise and commercial accounts, bridging technical discovery, solution design, and hands-on configuration to prove the value of Zendesk’s platform, autonomous agents, and integrations. Responsibilities include managing technical deal cycles with RFP responses and solution designs, conducting technical discovery and POCs, configuring agentic AI workflows, deploying reusable tools, and collecting field feedback to influence product enhancements. Required qualifications emphasize a growth mindset, 4–6 years in technical presales or related roles, fluency in modern web technologies and APIs, practical AI experience with LLMs and workflows, SaaS/CX/ES domain knowledge, up to 30% travel, and a bachelor’s degree in a technical field. Preferred qualifications include experience with cloud data stacks and BI tools, industry vertical experience, active developer community involvement, and a track record of creating reusable implementation guides and executive-focused presentations. Zendesk highlights a customer-obsessed, builder-first culture with hybrid work options, commitment to diversity and inclusion, and policies regarding AI screening and reasonable accommodations for applicants.

Zendesk seeks an AI Success Strategist to lead the AI-powered Resolution Platform, owning the strategic AI roadmap and executive partnerships to start AI initiatives strong and scale them predictably. You will own end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, defining a long-term AI vision, aligning internal and external teams, and driving adoption from initial deployment through sustained expansion. Your success will be measured by customer satisfaction, increased automated resolution usage, and retention, and you will lead discovery and success-planning engagements to create measurable playbooks early in the lifecycle. Responsibilities include serving as design authority for AI deployments, coordinating with Professional Services, Product, and Engineering; partnering with executives on long-term AI strategy; aligning internal and external stakeholders; sustaining mutual roadmaps and channel adoption; and guiding Responsible AI and compliance. Requirements include 10+ years in Customer Success/Experience (2+ years AI), enterprise SaaS GTM or related roles, adoption analytics experience, a relevant bachelor’s degree with advanced degrees or AI/project management certifications preferred, strong program management and cross-functional influence, and AI domain knowledge; Zendesk emphasizes an inclusive, hybrid work culture with equal opportunity and accommodations for disabilities, including an accommodations process via a dedicated email.

Zendesk is hiring a Senior Solutions Architect to grow its Services business in North America, acting as a technical bridge between Account Executives and customers and bringing hands-on AI-enabled solution design to the sales cycle. Key duties include leading technical discovery and scoping with corporate, mid-market, and enterprise clients; defining technical strategies with Sales; owning the technical relationship through discovery, proposals, and closure; designing scalable CX, ITSM, data, automation, and AI-enabled solutions; and mentoring presales staff while aligning regional efforts with global standards. Required qualifications include 2+ years in presales/solutions consulting for mid-market or enterprise software, strong communication with C-level and stakeholder audiences, experience with pilots/proofs of concept and demos, a bachelor’s degree (graduate degree a plus), willingness to travel, and familiarity with customer service software, ITSM, CRM, data warehousing, and APIs. AI-focused expectations cover practical experience with AI tools, prompt design, AI skills and agents, agentic workflows, integration with enterprise environments, and governance considerations, along with knowledge of APIs, REST, security, and human-in-the-loop review. The US-based OTE ranges from $206k to $308k with an 80/20 base/commission split, Zendesk’s hybrid work model, and a commitment to equal opportunity, accessibility accommodations, and diversity, equity, and inclusion.

Zendesk aims to make customer experience better through data and analytics, powering 125,000+ brands and supporting internal teams building CX products. The Zendesk Analytics Prototyping (ZAP) team creates fine-grained datasets that power Zendesk’s customer-facing analytics and inform support operations and product decisions, with the highest quality bar on the customer surface. The Senior AI Data Engineer will work across code, dbt models, and datasets to strengthen the data assets behind Zendesk’s customer-facing reporting and help progress toward an AI-enabled operating model. Key responsibilities include developing and maintaining ELT pipelines, building and optimizing SQL-based data models with dbt, improving data delivery and system efficiency, collaborating to translate requirements into scalable pipelines, and contributing to the team’s technical vision. Basic qualifications include 5+ years of data engineering experience, strong SQL, dbt and data modeling (Kimball/Inmon), Python, cloud data warehouses (BigQuery/Redshift/Snowflake), plus performance and cost optimization; preferred qualifications include AI-augmented engineering practices, SnowPro Core, Spark, Lean/6 Sigma, and the role supports a diverse, hybrid-friendly environment with AI screening as part of the process.

Zendesk is hiring a Senior Product Sales Specialist for its Employee Service division to drive growth in B2B and B2C SaaS by building strategic relationships and expanding both new and existing customer partnerships. The role combines winning deals with deep technical discovery, leading conversations with IT, HR, Facilities, and Finance to map environments, integrations, and data models, and delivering tailored demos and proofs-of-concept. Responsibilities include strategizing sales opportunities with core teams, owning pipeline and bookings, handling technical objections, empowering the regional sales team, and channeling customer feedback to product development. Must-haves include proven B2B SaaS sales experience, technical credibility in demonstrations and integrations, strategic communication with decision-makers, complex deal navigation, collaboration, and travel readiness; nice-to-haves include ITIL knowledge, platform experience, AI/automation familiarity, cross-functional service depth, and a BA/BS or equivalent. The role is hybrid with on-site and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applicants, and accommodations for disabilities are available.