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This is a Software Engineer - Front End role on Zendesk's Product Led Growth Team, focused on making the purchasing experience more consistent and intuitive using frontend technologies like JavaScript, TypeScript, and React. Responsibilities include collaborating with product managers and engineers, adhering to Zendesk standards for design, build, and deployment, championing best practices and test coverage, actively participating in code reviews and design discussions, and partnering across the SDLC from requirements gathering to building services. Requirements include 2-4 years of frontend development experience, expertise in session management, ORM, caching, JavaScript, CSS/HTML, CSS-in-JS, JSON, and REST APIs, experience building complex single-page apps with React or similar frameworks, and hands-on experience with AI tools such as GitHub Copilot, ChatGPT, or Claude. Bonus skills include Datadog or other log tools, OO languages like Ruby or Java, databases like MySQL, AWS (Aurora RDS), instrumentation frameworks like Segment or Pendo, CI/CD and delivery systems, and JavaScript build tooling (Webpack, Node.js). The role requires being located in Karnataka or Maharashtra with a hybrid in-office arrangement, and Zendesk emphasizes equal opportunity, inclusion, AI screening, and accommodations for applicants with disabilities.

Zendesk QA is hiring for a hybrid backend role in Estonia to develop AI-driven customer service quality assurance tools that help teams deliver high-quality support and reduce churn. The stack includes Python, PostgreSQL/MySQL, BigQuery/Spanner, REST and RPC-based APIs, Kubernetes/Docker, Airflow, Google Cloud Platform, and a monorepo setup. You’ll work with a 6-week mission-driven development cycle, act with independence, build APIs and reusable code, optimize performance and security, design data storage solutions, integrate with help desk and analytics platforms, and perform code reviews and automated testing. Requirements include at least 5 years of backend experience, proficiency in Go/Python/Java, strong SQL/database knowledge, cloud-native experience, GCP or AWS, fluent English, and an interest in ML Ops. Zendesk emphasizes a hybrid-on-site culture, diversity and inclusion, potential AI screening, and accommodations for disabilities.

Zendesk’s Professional Services team is seeking a Managed Services Consultant to support a portfolio of enterprise customers and act as an experience-maker who helps clients adopt, optimize, and realize ongoing value from Zendesk products. You will manage the portfolio to minimize churn and contraction, maintain deep product expertise, guide proactive customer education, delegate requests to global colleagues, help establish premier service policies, and provide business consultations to tailor Zendesk configurations and resolve high-impact issues. Basic qualifications include 3+ years in professional consulting or customer success, strong executive-facing communication, empathy, project management and multitasking, and willingness to travel up to 10%. Preferred qualifications include technical curiosity with experience at a tech company or SaaS, Zendesk knowledge, and language skills beyond English. The role offers a hybrid work arrangement with in-office time in Lisbon (Rato) and remote work part of the week, and Zendesk emphasizes diversity and inclusion, AI screening of applicants, and accommodations for disabilities.

The role is for a Senior Data Engineer in Zendesk’s Enterprise Data & Analytics team, focusing on curated data products and a single source of truth, primarily building data warehouse solutions in BigQuery/Snowflake with dbt, Airflow, and Terraform in an Agile environment. You will collaborate with business partners to gather requirements, design data models, serve as the data model SME, transform raw data into schemas for multiple domains, and build/maintain ELT pipelines to enable reliable reporting using Airflow, Fivetran, and dbt, while pursuing data quality improvements and promoting engineering best practices. Basic qualifications include 5+ years of data engineering experience with pipelines/ETL, 5+ years in data modeling/architecture, 5+ years of SQL, 5+ years with Snowflake, 2+ years with dbt, plus strong documentation, ability to translate business needs into technical solutions, intermediate programming (primarily Python), API integrations, data governance, and root cause analysis. Preferred qualifications include Snowflake administration and performance tuning, knowledge of Kimball/Inmon data modeling, domain experience in Finance, Sales, or Marketing, 3+ production-grade dbt projects, and expert Python. The role offers a US base salary range of $151,000–$227,000 with potential bonuses and incentives, a hybrid work model requiring some onsite presence, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

The role is Software Engineer in Zendesk's Mobile Services engineering teams, focusing on backend services that support mobile products and ensuring the mobile SDKs and Web Widget remain top-tier assets. Responsibilities include building reliable, secure, and scalable backend systems; owning complex projects and aligning technical strategy with business objectives; staying current with trends; participating in code reviews and pair programming; troubleshooting defects; contributing to documentation; and leading feature lifecycles from conception to deployment and maintenance while proactively addressing technical debt. Required experience includes proficiency with backend technologies, Ruby on Rails, React and microservices, the Rails ecosystem, designing service-oriented applications, relational databases and SQL, plus strong communication skills. Nice-to-have items encompass TypeScript, some experience with Scala or willingness to learn, Datadog, understanding of SLIs/SLOs/error budgets, Kubernetes pods and podded architectures, and experience with distributed monoliths and microservice patterns. The tech stack features Ruby/Rails, Scala, React, with TypeScript in some teams, and data stores such as MySQL, Memcached, Redis, Kafka, and DynamoDB; the role offers hybrid work with part of the week in-office and part remote; Zendesk emphasizes diversity, equity and inclusion and equal opportunity, and notes AI may be used in screening while accommodations are available for applicants with disabilities.

The role is Strategic Enterprise Account Executive at Zendesk, responsible for driving revenue growth in strategic enterprise accounts with a focus on AI, by identifying, developing, and closing new business from a prospect list and building relationships with senior stakeholders. Key responsibilities include creating strategic sales plans to meet quotas, engaging executives to understand objectives, closing complex deals, collaborating with Customer Success, Solutions Engineering, Marketing, and Product teams, maintaining an AI sales pipeline and forecasts, staying current on industry trends, and representing Zendesk at events. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales, a proven track record of meeting/exceeding targets, ability to influence C-levels, strong communication and negotiation skills, and familiarity with CRM tools such as Salesforce. Why Zendesk highlights the role’s appeal: exposure to cutting-edge technology, a collaborative culture, uncapped commission, and comprehensive benefits. The U.S. OTE range is $283k-$425k with a 50/50 base/commission split (bonuses and benefits may apply); compensation varies by location and other factors, and Zendesk may use AI in screening while remaining committed to equal opportunity and accommodation for applicants with disabilities.

The Engineering Manager will lead Zendesk’s core search team, overseeing Elasticsearch-based infrastructure, data pipelines, and platform modernization to scale for both enterprise clients and internal users. This is a hybrid role, and candidates must reside within 30 miles of a Zendesk office hub in San Francisco, Austin, or Madison. You’ll manage the Search ETL & Infrastructure team, owning Search ETL and Search Infrastructure to deliver innovative, scalable, and cost-efficient search solutions for Zendesk’s global SaaS customer support platform. Responsibilities include people management, recruiting and developing engineers, setting the technical strategy and roadmap, delivering high-impact projects, and ensuring operational excellence with CI/CD (GitHub Actions), Kubernetes on AWS, Spinnaker, Datadog, and incident.io; required skills include 2+ years of management experience, 5+ years of software development, experience with Elasticsearch, data pipelines, Kafka/SQS, Ruby or Java, and modern CI/CD tooling. The compensation range is $210,000-$316,000 base salary with potential bonuses/benefits; Zendesk emphasizes hybrid collaboration, equal opportunity employment, diversity and inclusion, and accommodations for applicants with disabilities, with AI screening may be used.

The Manager of Solution Architects will lead a dual-focused team of Solutions Architects and Services Consultants responsible for pre-sales solution design and proposal delivery, while managing resources, methods, and staffing to achieve departmental goals. Key responsibilities include mentoring the team, defining procedures for short-term results, possessing deep Amazon Connect expertise, serving as the primary liaison with sales, product, and engineering to align on customer requirements and provide product feedback, and overseeing on-time, high-quality project delivery. Qualifications include 6+ years of professional experience with at least 2 years in a leadership role, strong knowledge of the software implementation lifecycle, and a robust cloud/enterprise architecture background with Amazon Connect and SaaS applications, plus exceptional leadership, communication, and problem-solving skills. The US on-target earnings range is $210,000 to $316,000 with an 80/20 base/commission mix, with potential bonuses, benefits, or incentives, and a hybrid work arrangement requiring some in-office presence determined by the hiring manager. Zendesk emphasizes being the intelligent heart of customer experience, supports hybrid collaboration, is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI for screening, and provides accommodations for applicants with disabilities.

The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy and Programs using market intelligence, modeling, and analytics to develop deep business insights for the GTM organization and leadership. The role, an individual contributor reporting to the Sr. Director of GTM Sales Strategy, drives strategy, data analysis, goal setting, and informs deviations and investments to improve revenue and profitability while assessing cross-company program effectiveness. Responsibilities include partnering with sales leadership to develop sales strategy, analyzing performance to identify roadblocks and presenting recommendations, leading cross-functional initiatives with Product Marketing, Product Strategy, Enablement, Sales Ops, and Sales, and identifying untapped market potential and productivity improvements. Qualifications require 8-10 years in sales strategy or strategic analytics, understanding of software/SaaS sales and marketing models, CRM and analytics tools proficiency with SQL preferred, strong problem-solving and cross-functional collaboration, and a quantitative degree (Engineering/Math/Statistics) with MBA/MS preferred. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid work model, and Zendesk emphasizes a diverse, inclusive culture, flexible work options, AI screening, and accommodations for disabilities as part of its equal opportunity employment.

Zendesk is seeking a hands-on Business Development Manager to build and lead a regional outbound prospecting team across Hispanic Latin America, based in Mexico City, with the goal of scaling Zendesk’s footprint in the region. The role requires hiring, training, and managing a team focused on prospecting, pipeline building, and opportunity identification, developing sales skills for future Account Executives, and regularly reporting on lead quantity, quality, and revenue while partnering with Marketing and Sales. Candidates should have 5+ years in software/SaaS sales, a 100%+ quota achievement as an individual contributor, 2+ years of management experience, outstanding communication, and fluency in Portuguese and English (Spanish is a plus). Proficiency in Salesforce and Zendesk, experience managing Sales Development KPIs, and the ability to work in a multicultural, high-growth environment are required, with a hybrid work model and some in-office days in Mexico. Zendesk stresses diversity and inclusion, may use AI in screening, and provides accommodations for applicants with disabilities; the position requires being located in Mexico City or Mexico State.

Zendesk is looking for engineers to join a globally distributed team whose goal is to improve the customer experience and work on data-heavy products used by brands worldwide. You would work on building vital data store components that let other developers provision secure, scalable datastores in AWS, even across petabytes of data. Daily work includes collaborating on product-focused solutions, following a full development lifecycle (design, pair programming, code review, testing, CI), building software used by other developers, and automating infrastructure with the Custom Resource Operator pattern in Kubernetes using Java. The ideal candidate has proficiency in Java, Kubernetes, and AWS, 15+ years of hands-on coding, a desire to write clean, maintainable code, experience with unit testing/TDD, and strong collaboration, communication, and problem-solving skills, plus a willingness to learn and pair. The role is limited to candidates located in Karnataka or Maharashtra, with a hybrid in-office/remote arrangement, Zendesk’s commitment to diversity and equal opportunity, and AI screening and accommodation options as described.

Zendesk is a leader in customer experience solutions, with its Contact Center Center of Excellence optimizing platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and operational efficiency. The position is for a Sales Specialist with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk’s CCaaS platform, Zendesk for Contact Center, in Northern Europe, providing strategic direction and cross-team collaboration. Responsibilities include collaborating with Zendesk Account Executives, pre-sales teams and partners to identify opportunities, aligning with vendors and delivery partners on best practices, running customer discovery calls, managing deal progress, forecasting, and delivering tailored value propositions with regional teams. Key qualifications include a minimum of 7 years in cloud contact center sales, fluency in English and German, proven channel sales experience, technical knowledge in Zendesk and Amazon Connect is advantageous, the ability to sell at the C-level, and a proven track record of achieving targets with strong communication. We offer a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, the chance to lead transformational contact center initiatives with cutting-edge tech, and Zendesk’s commitment to diversity and accessibility, with AI screening noted and equal opportunity employment.

Zendesk is seeking a Senior Growth Marketing Manager to lead measurable, scalable growth for the LATAM region across the entire customer lifecycle, aligned with global marketing objectives. The role involves developing and executing LATAM-focused digital marketing strategies, collaborating with field marketing, sales, and performance marketing teams to drive pipeline growth and cohesive programs in the region. Key responsibilities include co-owning the LATAM performance marketing strategy with channel owners, mapping the LATAM customer journey, identifying friction and growth opportunities through data-driven testing, analyzing cross-channel performance, monitoring funnel metrics, aligning on goals and audience segmentation, and coordinating integrated activation across paid, owned, and earned media. Qualifications require 7+ years in data-driven digital and performance marketing (B2B SaaS, LATAM), strong analytics with tools like Google Analytics, Looker, or Tableau (SQL a plus), hands-on marketing automation and CRM experience (Marketo, Eloqua, Pardot; Salesforce, HubSpot), and preferred ABM experience with proven cross-functional collaboration. Zendesk emphasizes a hybrid work model, diversity and inclusion, fair hiring with AI screening, and accommodations, with the role requiring some in-office presence in LATAM as determined by the hiring manager.

Zendesk is seeking a Senior Corporate Account Executive for Southeast Asia to drive growth in the SaaS space by acquiring new customers, expanding existing accounts, and cross-selling, while aligning Zendesk's solutions with customers' goals. The role requires building and maintaining broad relationships across multiple levels, collaborating cross-functionally, and leading competitive sales cycles using value-based selling, with a strong Salesforce-based pipeline and accurate forecasts. Responsibilities include driving top-line revenue, nurturing customer relationships for high satisfaction and retention, proactively identifying opportunities to upsell, and using data insights to prospect and optimize account revenue. Requirements include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience with a proven track record, strong presentation and negotiation skills, and familiarity with tools such as Salesforce or Clari. Zendesk emphasizes a hybrid work environment, global diversity and inclusion, equal opportunity employment with accommodations for applicants with disabilities, and notes that AI may be used to screen applications, with a contact for accommodations provided.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base by acquiring new clients and expanding existing partnerships, aligning Zendesk solutions with customers’ goals. The role emphasizes driving top-line revenue, nurturing relationships for retention, cross-selling, and using data and customer insights to improve conversion and expansion, while maintaining a strong pipeline and accurate forecasting. Candidates should have a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering experience with a track record of meeting or exceeding targets, and experience managing complex, multi-month sales cycles and renewals, including selling to VP and C-level executives, with proficiency in Salesforce, Outreach, and Clari, and willingness to travel. Zendesk highlights a human-centered mission, a hybrid work model, and a commitment to fairness, diversity, equity, and inclusion, noting that AI may be used to screen applications in accordance with guidelines. The company also states it is an AA/EEO/Veterans/Disabled employer and offers accommodations for applicants with disabilities, with contact provided for accommodation requests.

Zendesk aims to power exceptional service and human connections, taking a leadership position in Employee Service to boost productivity and employee experiences. They’re hiring an Employee Service Sales Specialist to grow the SaaS customer base by building relationships with decision-makers and expanding offerings within existing partnerships. Responsibilities include positioning Employee Service use cases, collaborative sales support across the full cycle, ROI analyses, providing subject-matter expertise to the sales team, achieving quota, and feeding customer insights back to product development. Requirements include a BA/BS or equivalent, at least 3 years in Employee Service sales (HR/IT use cases), a minimum of 10 years in HR/IT service and operations management, a proven track record of meeting quotas, the ability to navigate complex multi-month sales cycles, travel flexibility, an entrepreneurial and collaborative mindset, and strong communication skills. The role is hybrid with in-office and remote work, and Zendesk emphasizes equal opportunity, diversity and inclusion, potential AI screening, and accommodations for disabilities.

Zendesk is seeking an experienced Senior Strategic Marketing Analyst (EMEA) who will partner with regional marketing leadership, use data to drive GTM strategies, understand customer behavior, and measure marketing performance with a strong ROI focus. In this role you will help Zendesk hit pipeline and revenue targets by addressing strategic growth opportunities, leading cross-functional planning with Finance and Revenue Operations, and creating Tableau dashboards that translate complex data into actionable insights for executives worldwide. You will evaluate campaigns against industry best practices, optimize engagement and funnel metrics, and transform budgeting into an insights-driven process to allocate spend where it delivers the greatest ROI, while driving annual growth, headcount, and quota planning. The candidate should possess a strategic mindset and strong communication skills, with 6+ years in marketing/analytics, advanced Tableau and SQL abilities, an understanding of the marketing funnel and B2B lead-to-opportunity process, and the ability to present to senior leaders; SAS/Python/R are a plus. Zendesk emphasizes a fulfilling, inclusive, hybrid work culture, is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and offers accommodations for applicants with disabilities upon request.

Zendesk is a leader in customer experience solutions and runs a Contact Center Center of Excellence to optimize platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency. The role seeks an experienced Sales Specialist with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk’s CCaaS platform for the SMB segment in North America, providing strategic direction and cross-team collaboration. Responsibilities include collaborating with Account Executives, pre-sales teams, and partners to identify opportunities; engaging with vendors and delivery partners to align on best practices; running enablement sessions and customer discovery calls; managing deal progress and forecasts; partnering with AWS and Amazon Connect AMs; and delivering tailored value propositions through coordination with pre-sales while staying ahead of industry trends. Key qualifications include a minimum of 7 years in cloud contact center sales, strong analytical and scale-selling capabilities, proven channel sales experience, autonomous work style in a fast-paced environment, experience selling at the C-level, a track record of meeting sales targets, and technical familiarity with Zendesk and Amazon Connect is advantageous. We offer a competitive salary and benefits package, opportunities for growth, a collaborative and inclusive work environment, and the chance to lead transformational contact center initiatives, with US annualized OTE ranging from $292,000 to $438,000 (60/40 base/commission), potential bonuses or incentives, hybrid work options, commitment to fairness, diversity, inclusion, and accommodations, and AI screening may be used in evaluating applications.

Zendesk is seeking a Business Strategy & Operations Lead to collaborate with leaders across Marketing, Sales, and Product Growth and to drive high-impact improvements and operational rigor for the Online Business. The role entails owning scalable systems and processes, facilitating cross-functional forums to launch customer-experience improvements, supporting executive updates and rhythms (OKRs, reviews, planning), and implementing audits to ensure process integrity. A successful candidate will have 6+ years of experience in management consulting, product/operations strategy, or related fields; a BS/BA or equivalent; excellent communication; the ability to manage ambiguity and multiple stakeholders; and strong end-to-end program management skills. Nice-to-have skills include knowledge of marketing funnel metrics, SQL, CRM/web analytics data, and experience with user behavior platforms like Pendo or Segment. The job is located in Mexico (CDMX or Estado de Mexico) with a hybrid work model, and Zendesk emphasizes diversity, inclusion, and accommodations, including AI screening and disability accommodations.

Zendesk is seeking an IT Service Desk Specialist / Technical Project Coordinator to support global projects with a focus on procurement, financial tracking, and task management to ensure timely, within-budget delivery. The role involves supporting the full project lifecycle, maintaining schedules and documentation, managing hardware/software purchasing, contract and license management, asset inventory, and regular status reporting while liaising with internal teams and external vendors. Ideal candidates have 1–3 years of project coordination or IT admin experience, basic IT infrastructure literacy, hands-on experience with ticketing systems (Jira, ServiceNow, or Zendesk) and procurement platforms (Coupa, Netsuite), strong Google Sheets skills for budgeting and inventory, and a PMP certification is a plus. The position is hybrid and must be located in Mexico City or Mexico State, with some in-office days, and Zendesk emphasizes a collaborative, diverse, inclusive culture and a commitment to exceptional customer service. Zendesk is an equal opportunity employer offering accommodations for applicants with disabilities, may use AI in screening, and provides a Candidate Privacy Notice detailing how personal data is handled.

Zendesk is seeking an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision makers and expanding both new and existing customer partnerships, focusing on HR/IT use cases that enhance employee experiences. Responsibilities include positioning Employee Service use cases, partnering with the sales team through the full sales cycle, delivering ROI analyses, providing subject-matter expertise, meeting quota, and collaborating with product development to tailor solutions. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven track record of achieving targets, ability to manage complex multi-month sales cycles, entrepreneurial and collaborative mindset, and willingness to travel. The US OTE ranges from $234,000 to $352,000 with a 60/40 base/commission split, potentially with bonuses and benefits, with final offer based on capabilities, experience, and location. Zendesk is an equal opportunity employer committed to diversity and inclusion, supports a hybrid workplace, notes AI may be used in screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer (Full-stack) to lead a new Change Management team in Pune with a hybrid work setup, to design and implement the change request and approval framework for the ITSM platform. The role involves owning the architecture, execution, and roadmap for change management, and developing scalable, automated workflows that integrate across Zendesk’s ecosystem. You’ll collaborate with Product, Design, and Engineering Leaders, drive end-to-end delivery, mentor senior engineers, participate in on-call rotations, and promote agile practices and reusable components. Required qualifications include 12+ years of full-stack experience, 10+ years with JavaScript/TypeScript and React/Redux, strong Ruby on Rails backend experience, experience with LLM-based features, REST APIs, testing tools, and demonstrated leadership. The position offers impact at scale, a hybrid-friendly and growth-focused environment with a commitment to diversity and inclusion, though the posting notes eligibility is limited to candidates located in Karnataka or Maharashtra.

Zendesk is hiring a Senior Software Developer to join the Ticketing Product team (backend/full-stack) to work on the core support ticket system, delivering scalable and reliable features for admins, agents, and end users. The role involves simplifying a complex ticketing system to be highly customizable, delivering enterprise-grade software, promoting code ownership and strong test coverage, and participating in all phases of the software lifecycle while modernizing the backend stack. Mandatory requirements include 4+ years of software development experience, expert-level Ruby on Rails backend skills, a solid understanding of GraphQL/REST/API design and systems architecture, experience designing and operating enterprise-scale systems, and practical web development in a large codebase. Preferred qualifications include experience with Ruby, Java, Python or similar languages, proficiency with relational stores like MySQL/Aurora, knowledge of MySQL/ElasticSearch/Redis, and experience with distributed architectures such as Kafka/SNS-SQS, plus excellent communication skills. The tech stack features Ruby on Rails, GraphQL, MySQL/Aurora, Redis/Memcached, Kafka, Kubernetes, DynamoDB, with tools like Git/GitHub and Spinnaker, analytics/monitoring in Datadog/BigQuery/Sentry/AWS, a frontend stack including Apollo and GraphQL API gateway, a hybrid in-office/remote work model, and Zendesk’s commitment to fairness, DEI, AI screening notices, and accommodation processes.

Zendesk is seeking a self-motivated LATAM Payroll Analyst who will report to the Senior Manager Global Payroll and work with Accounting, People Ops, and Benefits to coordinate LATAM payroll cycles. The role includes performing end-to-end LATAM payroll functions, ensuring accurate processing and timely pay, addressing employee pay questions, supporting payroll audits and SOX compliance, and managing year-end filings. Required qualifications include 3+ years of full-cycle LATAM payroll experience (Brazil, Mexico), experience with termination calculations and local regulations, an accounting/finance background, with payroll certification preferred and Workday experience a plus. Candidates must have current payroll systems knowledge, strong Excel skills, excellent communication and problem-solving abilities, a customer-service mindset, and the ability to multitask in a fast-paced environment; Portuguese/Spanish language skills and knowledge of Mexico legal requirements are a plus; they must be located in Mexico City or Estado de Mexico and follow a hybrid schedule with some in-office days. Zendesk emphasizes diversity, inclusion, and equal opportunity, notes that AI may be used in screening, and provides accommodations upon request.

Zendesk is seeking an SMB Account Executive to grow its SMB base by hunting new opportunities, closing deals, and building broad relationships while aligning Zendesk’s solutions to customers’ goals. You’ll drive top-line revenue, manage and nurture client relationships, identify cross-sell opportunities, use data insights to prospect and retain, articulate product benefits, lead competitive sales cycles, maintain a robust Salesforce pipeline, forecast accurately, collaborate with internal teams, and meet or exceed KPIs and revenue targets. Qualifications include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven record of exceeding targets, experience managing relationships at multiple levels, strong negotiation and closing skills, solid prospecting and account research abilities, an entrepreneurial spirit, knowledge of industry trends, and familiarity with Salesforce, Outreach, and Clari. The role is hybrid, requiring some in-office presence at a local Zendesk office each week with the specific schedule determined by the hiring manager, offering a blend of onsite collaboration and remote work. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening for applications, provides accommodations for applicants with disabilities, and offers resources and contact for accommodations as well as EEO rights information.

The Senior Partner Sales Executive will join Zendesk’s growing EMEA Partner Sales Team to convey Zendesk’s value to executives, sales, and technical sales, collaborating with direct/partner marketing and enablement to drive partner-sourced and incremental revenue. Responsibilities include being a self-starter who can work remotely, owning a defined territory or named accounts, ramping existing partners, recruiting and managing new revenue-generating partners, developing executive partner relationships, and driving quarterly business and GTM plans while coordinating with Partner Marketing and Enablement to fill the top of the funnel and enable partner trainings; travel about 30%. Qualifications require 10+ years in direct/indirect software sales (5+ in SaaS), a proven track record of meeting or exceeding quotas, strong interpersonal and communication skills, proficiency with Google Apps/CRM, and the ability to craft business plans with C-level stakeholders, plus significant software/SaaS experience, analytical skills, a bachelor’s degree, and fluency in English and German (other languages a plus). The role is hybrid, balancing onsite collaboration with remote work, with weekly office attendance and the in-office schedule determined by the hiring manager. Zendesk emphasizes fairness, diversity, equity, and inclusion, may use AI in screening, is an AA/EEO/Veterans/Disabled employer, and provides accommodations for applicants with disabilities.

The role is a Senior Data Engineer in Zendesk’s Enterprise Data & Analytics team, working in an Agile environment to craft curated data products and maintain a single source of truth across Zendesk using data warehouse solutions in BigQuery/Snowflake with dbt, Airflow, and Terraform. Daily responsibilities include collaborating with teammates and business partners to capture requirements and design data models, serving as the data model SME, transforming raw data into schemas for various domains, and building ELT pipelines to ensure reliable reporting with Airflow, Fivetran, and dbt. The role emphasizes data quality, optimized warehousing processes, and promoting engineering practices (version control, CI/CD, code reviews, pair programming), while building analytics across customer 360, finance, product, and sales and automating internal processes. Requirements include 5+ years of experience with complex data pipelines and ETL in big data environments, strong data modeling/architecture and SQL skills, expertise with Snowflake, dbt, and Python (primarily), and experience integrating with SaaS APIs, along with data governance and root cause analysis capabilities. The data stack features Snowflake, Fivetran, dbt, Airflow, Kafka, and HighTouch; BI tools Tableau/Looker; and infrastructure on GCP/AWS/Kubernetes/Terraform/GitHub Actions, and the role offers a hybrid work arrangement with some in-office time, while Zendesk highlights diversity, inclusion, AI screening, and accommodations.

Zendesk is hiring a Sales Development role in EMEA to drive the sales and talent pipeline, with training that accelerates career growth. You will be a key member of the sales team, handling a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before passing deals onward. The ideal candidate is native French and proficient in English, passionate about starting or advancing a career in consultative sales, with SaaS or business experience as a plus and a can-do, self-starter mindset plus excellent written and verbal skills, in a hybrid Lisbon-based role serving Europe, Middle East and Africa. Zendesk emphasizes a hybrid, inclusive culture with on-site collaboration and remote work, and the specific in-office schedule is determined by the hiring manager. As an equal opportunity employer, Zendesk promotes diversity and inclusion, provides disability accommodations, and may use AI to screen applications.

Zendesk is hiring a Managed Services Consultant who acts as an experience-maker for enterprise customers, helping them use, see, and value Zendesk by extending their teams through excellent customer service and hands-on support. You will manage a portfolio of Managed Services customers, maintain and prioritize a backlog of work, remain expert across the Zendesk product line, educate customers to proactively optimize their setup, delegate requests as needed, and help establish world-class service standards. Key duties include providing business consultation, defining the problem with customers, configuring Zendesk to meet goals, managing competing priorities across multiple customers, and responding to high-profile escalations to sustain loyalty. Requirements include a Bachelor’s degree, 5+ years of professional consulting or customer success experience, strong communication and relationship-management skills, empathy, technical aptitude, and willingness to travel up to 20%. Zendesk emphasizes diversity and inclusion, offers flexible/hybrid work options, and provides accommodations for disabilities; they may use AI to screen applications and position themselves as an equal opportunity employer.

The Technical Lead will own the architecture, development, and implementation of Zuora Billing and Revenue solutions integrated with Salesforce CPQ and other enterprise financial systems, leading cross-functional teams to deliver integrated, scalable subscription management and revenue recognition platforms with end-to-end process automation. Key responsibilities include leading design, implementation, and support of Zuora Billing, Revenue Recognition, and Salesforce CPQ, architecting integrations between Zuora, Salesforce CPQ, ERP systems (NetSuite, SAP, Oracle), payment processors, and other financial platforms, and driving end-to-end automation of subscription management (quote-to-cash, billing, collections, revenue recognition, renewals). The role requires translating business requirements into scalable technical solutions using Zuora APIs, Salesforce capabilities, middleware (MuleSoft, Dell Boomi, etc.), and custom code, along with hands-on technical leadership, code reviews, and mentorship. Qualifications include a bachelor’s degree, 5+ years in technical roles supporting Zuora Billing and Revenue Recognition, strong Salesforce CPQ experience, proven integrations between Zuora, Salesforce CPQ, ERP/accounting systems, and payment gateways, and proficiency with Zuora and Salesforce APIs, Apex, LWC, and various integration platforms; certifications preferred. Additional details include location restrictions to Karnataka or Maharashtra, a hybrid work model with in-office expectations, Zendesk’s commitment to diversity and inclusion and AI-driven screening, and accommodations for applicants with disabilities.

Zendesk is seeking an AI Partner Success & Enablement Manager to blend partner success with enablement, overseeing onboarding, training, certification, and scalable global programs for Zendesk AI products. The role involves designing and delivering training curricula, leading global workshops and webinars, and evangelizing the Customer Success Framework to help partners deploy AI solutions effectively. It also includes developing and managing a rigorous certification program, assessing partner readiness, enforcing standards, and addressing skill gaps to maintain quality. You’ll act as the primary SME for AI product inquiries, support complex partner-led deployments, collaborate with Sales and Product teams, and drive partner success metrics and relationships across regions. Requirements include 3+ years in a partner-facing, technically focused role, experience in technical training and enablement, familiarity with APIs and programming languages, strong communication and project management skills, willingness to travel internationally, with Zendesk offering a diverse, inclusive environment and global growth opportunities.

Zendesk is seeking a collaborative Senior Analyst, Ops Integration to ensure accurate and fast employee lifecycle administration while turning ad hoc processes into scalable capabilities and solving problems to drive efficient, scalable solutions. Responsibilities include turning ad hoc processes into scalable capabilities with playbooks, serving as the escalation path for the Service Excellence team, coordinating IT/Procurement/Legal for lifecycle tasks, leading process and systems work streams for initiatives like M&A and new country setups, and driving cross-functional alignment plus rapid resolution of ownerless issues while defining data metrics. Requirements include a bachelor's degree in HR/Business, 4–6 years in HR operations, strong problem-solving and communication skills, the ability to manage multiple projects, a passion for efficient processes, and Workday experience (Zendesk experience preferred) along with Excel/Google Sheets and experience in process improvement, data analysis, and reporting. The role is based in Mexico City or the State of Mexico with a hybrid arrangement requiring some in-office presence, with the specific schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, notes AI may be used for screening in accordance with policy, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Regional Vice President for Asia to lead senior sales teams across Greater China, Southeast Asia, and Korea, reporting to the SVP of Sales for Asia Pacific & Japan and collaborating with the regional leadership team. The role involves developing and executing a long-term growth strategy, driving organizational scaling, and fostering new business with enterprise accounts through cross-functional collaboration and partnerships. Responsibilities include building a comprehensive regional sales plan, guiding distributed teams, defining customer acquisition strategies (inbound and partner-driven), owning revenue targets, and delivering regular leadership reports on performance and market risks. Qualifications require 10+ years in software/SaaS sales (with CX/CRM/ERP or B2B exposure), 5+ years of senior leadership across multiple Asian markets, and a proven track record closing mid-market and large enterprise deals, along with deep knowledge of regional cultures, markets, and partner ecosystems. Zendesk emphasizes a hybrid, inclusive workplace, notes that AI may screen applicants, and is an equal opportunity employer that provides accommodations for disabilities.

Zendesk is hiring Digital Inside Sales Specialists who act as product experts and touchpoints across the customer journey to help informed buying decisions, delivering a high-velocity sales approach with excellent customer experience. The role involves handling a large volume of inbound leads and existing customers through phone, Zoom, chat, and email; conducting discovery calls and demos; resolving inquiries to drive online conversions; and meeting SLAs, KPIs, and shared revenue targets. Ideal candidates have 1+ year of full sales-cycle experience (SaaS/software preferred), strong organizational skills to multitask many opportunities, and language capabilities in French or Arabic with English as a plus to work with global clients. The position requires in-office presence in Lisbon three days a week, with a hybrid work arrangement and training that includes travel to a Zendesk office; exact in-office schedule is determined by the hiring manager. Zendesk emphasizes diversity and inclusion, may use AI in screening, offers accommodations for disabilities, and supports a global, inclusive workplace with offices around the world.

Zendesk is seeking a proactive, highly organized Executive Assistant to support senior leaders by managing complex calendars across multiple time zones, coordinating travel, and ensuring smooth day-to-day operations. Responsibilities include direct support to sales executives, aligning schedules and priorities, coordinating travel and expenses, maintaining confidentiality, planning small team events, building internal relationships, providing backup coverage for other EAs, and owning special projects. Requirements include 2–4 years of administrative experience (ideally in tech/SaaS), strong multitasking and organizational skills, discretion with confidential information, experience managing executive calendars across time zones, excellent written and verbal communication, proficiency with Google Workspace and Slack/Teams, and flexibility to travel about four times per year; while Central Time is preferred, the role requires physical location in Mexico City or the State of Mexico with a hybrid in-office schedule. The role is designed to support leaders across U.S. time zones and entails attending the local office part of the week, with the specific in-office schedule determined by the hiring manager. Zendesk highlights a culture of inclusivity, competitive benefits, and community engagement; it notes that AI may be used to screen applicants, and it is an equal opportunity employer that provides accommodations on request.

Zendesk is hiring a Senior Technical Product Manager to lead the development of ITSM Change Management capabilities that support ITIL-compliant workflows within the Employee Service initiative. You will own the product roadmap, synthesize customer insights and market trends, collaborate with engineers, designers, and marketers, engage with customers, analyze product data, research the competitive landscape, and define success metrics while prioritizing simplicity and user-centric design. Basic qualifications include 5+ years of product management in a fast-paced agile environment, experience with ITSM and ITIL, a track record of shipping scalable and reliable products, and strong communication skills. Preferred qualifications include a Bachelor's degree, experience in data-driven B2B SaaS, familiarity with metric dashboards, and experience delivering ML/AI features, with a work location restricted to Karnataka or Maharashtra, India and a hybrid schedule requiring in-office time. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Senior SMB Account Executive to power exceptional service and grow its B2B SaaS customer base by building human-centered relationships and aligning Zendesk products with customers’ goals. The role involves driving top-line revenue by acquiring new customers, expanding existing accounts, cross-selling, managing a strong Salesforce-based pipeline, and delivering accurate forecasts to exceed targets while collaborating with internal teams. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven record of meeting targets, and strong presentation, negotiation, and prospecting skills, plus experience with tools like Salesforce or Clari. The position offers a Hybrid work arrangement with part of the week in the local office and part remote, as determined by the hiring manager. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI in screening applications, and provides accommodations for applicants with disabilities.

Zendesk's Quote to Revenue team ensures seamless processes from sales quoting through revenue recognition, supporting recurring and usage-based revenue as the company expands into AI offerings. The role is a Staff Software Engineer who will lead initiatives around Zuora Billing, Mediation, and RevPro, partnering with business, product, and technical teams to architect and implement enhanced billing solutions including Orders Actions, OTR, Metering, Native Ramps, and Advanced Consumption Billing. Responsibilities include leading requirements gathering and prioritization, designing scalable billing and revenue recognition solutions, driving cross-functional implementation, ensuring compliance with financial systems, and facilitating testing and rollout. Requirements include 8+ years in SaaS billing/revenue operations, deep Zuora expertise, a track record of complex billing transformations, knowledge of SaaS lifecycle and ASC 606/IFRS 15, cross-system integrations, strong communication, and Agile experience, with AI billing exposure considered a plus and a relevant bachelor’s degree. The base US salary range is $175,000–$263,000 with potential bonuses/benefits, and Zendesk emphasizes hybrid work, equal opportunity hiring with DEI commitments, and accommodations, with AI may be used to screen applicants.

The role is a Business Development Representative for SMB UKI within Zendesk's Sales Development team, focused on driving new business and supporting the growth of the EMEA region. Responsibilities include managing a busy outbound pipeline, delivering a top-notch customer experience, and creatively prospecting into cold accounts as well as new divisions of existing Zendesk customers. Requirements include at least 6 months in a sales-related role, an interest in consultative SaaS sales, strong communication skills, English fluency, a bachelor’s or master’s degree preferred, and a hybrid Lisbon-based work arrangement. Zendesk offers a supportive culture with leadership development, a buddy system, and flexible hybrid work options with the necessary tools to succeed. The company commits to equal opportunity and inclusion, provides accommodations for applicants with disabilities, and notes that AI or automated screening may be used in the hiring process.

Zendesk is seeking a Security Analyst for its global security team to help automate processes, review product security, and collaborate across technical and non-technical teams while staying abreast of evolving security trends and technologies. The role involves streamlining workflows, conducting technical reviews for potential flaws, performing reporting and data analysis, and serving as a trusted advisor on cross-functional projects with Legal, Engineering, Product, and GRC teams, including input in customer meetings and sales engagements. Requirements include automation experience or a strong desire to learn (Python or similar, integrations, or low-code/no-code tools), solid security fundamentals, the ability to drive cross-functional initiatives, strong communication skills, and familiarity with SaaS multi-tenant cloud environments (AWS preferred, Azure/GCP helpful). The Poland base salary ranges from PLN 137,000 to PLN 205,000 per year, with potential bonuses and benefits, and the role follows a hybrid model with part-of-week in-office as determined by the hiring manager. Zendesk supports diversity, equity, and inclusion, may use AI screening, and offers accommodations for applicants with disabilities, reaffirming its status as an equal opportunity employer.

Zendesk is hiring a Senior Customer Success Manager who will act as a strategic advisor, leveraging Zendesk’s AI-powered technologies to guide customers to desired business outcomes, own relationships, and accelerate growth. The role’s overarching objective is proactive customer health management and value realization through product adoption, ROI articulation, and expansion of AI capabilities with customers. You will own the customer lifecycle—from onboarding to renewal—design and execute outcome-driven success plans, drive product adoption, advise on solution fit and integration, and identify expansion opportunities using data-driven insights. Requirements include at least 5+ years in customer success/experience, enterprise SaaS/GTM experience, a relevant bachelor’s degree, ability to influence stakeholders, proficiency with CS tools like Gainsight, and strong program management and data-analysis skills. The role offers a hybrid onsite/remote arrangement, emphasizes Zendesk’s commitment to diversity and inclusion, notes AI screening of applications, and provides information on accommodations and EEO rights.

The Agentic Strategist leads end-to-end pilot engagements to prove Zendesk AI value through technical configuration, integration and validation, balancing hands-on work with strategic pre-sales goals to reduce costs, improve service quality, and accelerate commercial deals. Working with the Sales team, Solutions Consulting and Customer Success, they own discovery, scoping, delivery, and readiness for AI pilots, collaborating to optimize readiness and ensure a strong post-pilot handoff while flagging product gaps. Key responsibilities include configuring AI features, building integrations, coordinating with Professional Services for complex work, designing testing strategies to secure customer acceptance, and maintaining deep product expertise on AI agents and Copilot. Required skills include a startup mindset, strong Zendesk product knowledge and customer-facing skills, technical ability, project and change-management experience, and excellent written and verbal communication to articulate both technical details and business outcomes. The role offers a US base salary of $137,000–$205,000 with potential bonuses or incentives, a hybrid work model with partial in-office required, and Zendesk’s commitment to diversity and inclusion, along with AI-screening and accommodation policies.

Zendesk is seeking a Director of People Analytics and Benchmarking who will drive data-driven insights to support workforce planning, recruitment, talent development, job architecture, performance, location strategy, and employee engagement, serving as the bridge between the People Team, IT, and the business. You will craft and execute a strategy for delivering people insights, data governance, program and practice benchmarking, and market insights, guide a team of analysts, shape the roadmap with the People Team and Total Rewards, and master data storytelling with a focus on AI adoption across the organization. Required qualifications include a bachelor’s degree (or equivalent), 12+ years in business/data analytics with at least 5 years in HR/People Analytics, experience managing a globally distributed team, strong HR knowledge, proficiency with Tableau/Power BI/Excel/R/SQL, familiarity with HRIS (Workday preferred), governance and data privacy awareness, and excellent communication skills. Preferred qualifications include 5+ years directly managing talent, meticulous attention to data quality and presentation, and experience managing multi-tiered Snowflake/Databricks/AWS Redshift environments. The role offers a US base salary range of $183,000–$275,000 with potential bonus and benefits, a hybrid work arrangement, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening in hiring, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Product Designer for the Custom Objects team to craft scalable, enterprise SaaS experiences that enable multi-channel workflows for customers. The role is remote for West Coast residents (PST) and focuses on building data tools and structures to support complex processes like returns, asset allocation, and subscription management via the Zendesk Platform. You will define user journeys for employees and service teams, design scalable UI patterns for service discovery, request submission, and fulfillment tracking, and prototype interactions among self-service, knowledge bases, and AI-driven recommendations. You will collaborate closely with Product Managers, Engineers, and Content Designers and partner with Service Operations teams to ensure the catalog aligns with real-world processes. Requirements include 5+ years in product design with SaaS/B2B/enterprise experience, strong skills in interaction design, information architecture, and systems thinking, plus proficiency in Figma and usability testing; the US base salary ranges from $158k to $238k and Zendesk emphasizes diversity, inclusion, and equal opportunity, with accommodation options available.

Zendesk is seeking a Software Engineer to act as the primary technical escalation point for business-critical applications, embedded in the new Central IT Operations Organization and aligned with ITIL-based incident, problem, change, and observability processes to minimize disruption and drive root-cause elimination. Responsibilities include L3 incident response and SME escalation for outages across AWS, Workato, and deep integrations with Zuora, NetSuite, and Salesforce CPQ; deep-dive troubleshooting, on-call 24/7 reliability, and leading root-cause analysis to translate findings into prioritized backlog items. The role also emphasizes standardization and observability, including runbook and knowledge creation, operational readiness with the central Observability Engineer, automation of repetitive tasks, and complex application administration tasks such as permissions and security upgrades. Qualifications require 3+ years in a high-stakes production support/SRE role, experience with SaaS ecosystems (Salesforce/CPQ, Zuora, NetSuite, Workday), ITIL incident leadership, advanced troubleshooting, observability tools (Datadog/New Relic/Splunk), SQL, and AWS basics; preferred skills include automation, CI/CD, documentation, and systems architecture. The position requires being physically located in Karnataka or Maharashtra with a hybrid in-office schedule, and Zendesk highlights equal opportunity, diversity, and accommodations with AI screening noted.

The Senior Commercial Account Executive for Zendesk's Japanese team will lead and develop a subset of Commercial accounts, create new business and expansion opportunities, and collaboratively define a GTM strategy with the larger Zendesk team. Responsibilities include developing detailed multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Zendesk’s Channels and Alliances teams, adhering to the Zendesk sales process, and coordinating with Solution Architecture to influence product direction by capturing customer feedback. Requirements include at least 6+ years in enterprise software or SaaS with strong experience selling in the Japan market, a track record of selling to VP and C-level executives, managing and closing complex sales cycles, consistent over-achievement against targets, and excellent verbal and written communication skills; travel willingness and agility experience are also expected. The role offers a hybrid work arrangement with part of the week in the local office and part remote, with the specific in-office schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening in hiring, and provides reasonable accommodations for applicants with disabilities; interested applicants can request accommodations via email.

The role is Threat Prevention Engineering in Zendesk's Cyber Defence Fusion Center, based in Poland, focused on designing, building, and implementing cloud-based threat prevention solutions for our SaaS environment, with a hybrid work model of one day in the office per week and additional Recharge Friday days off (one per quarter) plus in-office perks like lunches, breakfasts, and massage sessions. You will design and implement advanced threat prevention infrastructure, leverage DevOps to develop and manage security solutions, write code in Go, Python, and Java, integrate diverse security tools into a cohesive ecosystem, conduct risk reviews, and collaborate with software engineering, IT, and compliance teams to advance security capabilities. Requirements include at least five years in a security-relevant software or DevOps engineering role, experience with Docker, Kubernetes, Terraform, and Ansible, experience with data lake solutions such as Snowflake, broad enterprise security tool knowledge, programming experience, and strong AWS proficiency (EC2, S3, Lambda, DynamoDB, ELB, IAM, KMS) plus excellent written and verbal communication for global asynchronous work. Nice-to-have items include AWS or cloud certifications, security certifications (SABSA, CISSP, GSEC, GWEB, GPEN, OSCP, CEH, CCSP), involvement in security user groups or conferences, and experience with ML models, LLM prompt engineering, MCP servers, and leveraging AI solutions to solve security problems. Compensation details include Poland base salary range PLN 257,000 to PLN 385,000 annually, with potential bonuses and incentives based on performance; the hybrid schedule is team-level and determined by the hiring manager; Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Renewals Representative (0–2 years experience) to support the renewals team for its SaaS offerings, focusing on administrative tasks, cross-functional coordination, and customer-centric renewal strategies. The role involves tracking renewal dates in CRM (e.g., Salesforce), sending renewal notices, assisting with quotes and contract documents, coordinating with Sales, Customer Success, and Legal, maintaining the renewal pipeline and risk, handling customer inquiries via the ticketing system, and supporting customer engagement and feedback initiatives. Core competencies include knowledge of Zendesk products and renewal policies, relationship management with customers and internal teams, communication and conflict resolution, basic analytical skills for forecasting, and negotiation to address objections and demonstrate value. Qualifications include a bachelor’s degree or relevant internship/entry-level experience, strong attention to detail and organizational skills, familiarity with CRM tools (Salesforce a plus), a customer-first mindset with eagerness to learn, and excellent written and verbal communication. The role is hybrid (partial in-office), with a Poland salary range of zł118,000– zł178,000 and potential bonuses, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening where applicable, and accommodations for applicants.

Zendesk’s Copenhagen office is hiring a Frontend Engineer for the Knowledge team to build AI-powered, customer-facing knowledge management features using React and TypeScript in a modern stack, focusing on reliability and strong user experiences. The role involves developing frontend features, collaborating with ML scientists and product teams to add AI capabilities, participating in agile processes, and ensuring usability, accessibility, and performance. Candidates should have 3+ years of frontend experience with React/JavaScript/TypeScript, a solid understanding of software design and service-oriented architectures, familiarity with Ruby on Rails or Node.js and REST/GraphQL APIs, and strong communication skills; experience with AI-related frontend features is a plus. Preferred qualifications include a degree in CS or related field, experience with event-driven architectures, content management systems, cloud deployment (Docker, Kubernetes, AWS), observability tools, and prior AI/LLM frontend work. The role offers a hybrid onsite/remote arrangement, a diverse and inclusive culture, and Zendesk’s commitment to fair hiring with AI screening and accommodations, with the tech stack spanning React/JS/TS on the frontend, Rails/Node/GraphQL/REST on the backend, AWS/Kubernetes/Docker for infrastructure, and data tools like MySQL, Redis, Elasticsearch, Aurora, and S3.

Zendesk is hiring Digital Inside Sales Specialists in its Lisbon office (3 days per week) to join a new, high-velocity team focused on delivering excellent customer experiences and helping inform buyers. The role involves handling a large volume of inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, becoming a Zendesk product expert, conducting discovery calls and demos, and meeting or exceeding SLAs, KPIs, and a shared revenue target. Ideal candidates have at least one year of full sales-cycle experience (SaaS/software preferred), excellent English writing skills, and possibly another language such as Dutch, French, or Arabic; they should be highly organized and able to multitask in a fast-paced environment. The position supports a hybrid work model with in-office days determined by the manager and designed to foster connection and collaboration while offering remote flexibility. Zendesk emphasizes an inclusive, diverse workplace, offers accommodations for applicants with disabilities, and may use AI or automated systems to screen applications, in line with its equal opportunity policies.

The Junior Associate Solutions Consultant role supports Zendesk's sales and solutions consulting teams in the SMB market by quickly understanding customer requirements and demonstrating how Zendesk solutions address them, serving as the technical bridge in virtual meetings and occasional on-site visits. Key responsibilities include sales and presales support, cross-functional collaboration within the Go-to-Market organization, market research and analysis, and collaborating on marketing initiatives to drive demand. Qualifications include a bachelor’s degree in a related field, strong analytical and communication skills, awareness of AI technologies and web scripting, and internship or relevant experience in sales or customer service is a plus but not required, along with a proactive and adaptable mindset. What we offer includes opportunities for professional growth, mentorship, an inclusive culture, competitive salary and benefits, and a hybrid work model with some in-office time determined by the hiring manager, plus a US hourly OTE range of $49.04-$73.08 with an 80/20 base/commission split. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI may be used to screen applications, and accommodations are available for applicants with disabilities; interested candidates can contact peopleandplaces@zendesk.com.

- The Digital Event Specialist at Zendesk will support the Digital Experiences team in designing and executing global digital events, aiming to optimize formats and drive audience engagement in line with Zendesk’s brand objectives. - Key duties include coordinating event production for webinars and virtual conferences, collaborating with internal teams, implementing engagement tactics, analyzing performance, and reporting KPIs to leadership. - Qualifications require 2-4 years in digital event production, marketing, or project management, with experience using platforms such as On24, Splash, Cvent, Bizzabo, or Stova (BigMarker strongly preferred), along with strong planning, problem-solving, analytics, and communication skills. - The role is hybrid and requires in-office presence part of the week in Mexico City or Estado de Mexico, with flexibility to work remotely for the rest of the week, reflecting Zendesk’s emphasis on a supportive, diverse, and inclusive culture. - Zendesk is an equal opportunity employer that may use AI in screening, offers accommodations for disabilities, and encourages applicants from diverse backgrounds while providing a fulfilling and inclusive work environment.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB SaaS business by hunting new opportunities, closing deals, and building broad trusted relationships, using AI-driven insights to accelerate revenue and improve customer experiences. You will drive top-line growth with AI-powered pipeline, nurture relationships with personalized outreach and automated workflows, lead complex sales cycles with AI-informed solutions, co-create AI transformation roadmaps with measurable KPIs, develop data-backed ROI/value cases, and collaborate with Solutions Engineers and cross-functional teams to design integrations and pursue cross-sell opportunities, while maintaining an accurately tracked Salesforce pipeline and forecasts. Qualifications include at least 2 years in B2B SaaS sales or solution engineering, experience managing relationships across organizational levels, strong technical aptitude for AI product architecture, proven prospecting and closing using AI-assisted methods, excellent organization and CRM forecasting, entrepreneurial and collaborative mindset, outstanding communication and negotiation, familiarity with Salesforce/Outreach/Clari, a BA/BS, and willingness to travel. The role describes you as a customer-centric innovator, a data-driven decision maker, a collaborative influencer, a continuous learner and mentor, and a strategic thinker with execution focus. The package includes US OTE of $134,000-$200,000 (60/40 base/commission), a hybrid work setup with some in-office requirements, and Zendesk’s commitment to fairness, diversity, inclusion, equal opportunity, plus AI screening and accommodation options for applicants.

The role is a Sales Operations Specialist on Zendesk’s Global GTM xDR Operations team, serving as the analytical and strategic partner to APAC Sales Development leadership to drive the efficiency and impact of the top-of-funnel motion in the region. Key responsibilities include creating and distributing dashboards and reports for SDR/BDR teams, analyzing top-of-funnel metrics (lead volumes, MQL/SQL conversion, persistence, campaign performance), shaping AI/automation strategies for the GTM stack, resolving data quality issues in the funnel, providing front-line tool and data support via Zendesk, and ensuring cross-functional alignment with Revenue Operations, Marketing, and Systems. Basic qualifications are 1–2 years in Sales Operations or related roles, experience in a SaaS/subscription environment, strong analytical skills with the ability to translate data into actionable insights, experience with GTM stacks (Salesforce, Tableau/Looker, Snowflake) and Sales Intelligence platforms (e.g., ZoomInfo, Lusha), and proficiency with Google Workspace. Preferred qualifications include working knowledge of SQL, familiarity with lead routing/management tools like LeanData, experience with Sales Engagement platforms such as Groove or Outreach, and a demonstrated enthusiasm for AI, technology, or IT innovations. The role offers a hybrid work model with some in-office presence; Zendesk emphasizes a collaborative, inclusive culture and global diversity, may use AI screening in hiring, and provides accommodations for applicants with disabilities, consistent with AA/EEO/Veterans/Disabled policies.

Zendesk is seeking a Procurement Operations Associate for its Manila team to manage internal procurement with a focus on accuracy and efficiency. The role involves handling procurement intake, processing purchase requisitions within thresholds, assisting internal stakeholders and vendors, maintaining contract and supplier data, supporting virtual card reconciliations, and participating in global training. Basic qualifications include a bachelor’s degree in a related field, 1–2 years of procurement experience (ideally in Finance Shared Services), intermediate Excel skills (VLOOKUP and Pivot Tables), strong English communication, and flexibility to work night or shifting schedules. Preferred qualifications emphasize multitasking in a fast-changing environment, a keen eye for detail, and a collaborative team orientation. The position offers a hybrid work arrangement with some in-office time, and Zendesk highlights diversity and inclusion, AI screening where applicable, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Solutions Consultant in Singapore to be the technical anchor for Asia’s growth, translating complex business challenges into tangible technical solutions for Enterprise clients across segments. The role blends technical, sales, and consultative leadership, serving as the primary technical partner to Account Executives, leading discovery, designing tailored Zendesk solutions, owning evaluations and POCs, responding to RFIs/RFPs, and feeding insights back to Product, Marketing, and Engineering. Basic qualifications include 5+ years in customer-facing Pre-Sales/Solutions Consulting in SaaS with experience closing large Enterprise deals, strong presentation skills, proficiency with core web technologies and APIs (REST/GraphQL), and solid problem-solving. Preferred qualifications include domain experience in Customer Service/CX or ITSM, familiarity with Generative AI and automation in customer service, consulting or implementation background, collaborative design experience, ASEAN language skills, and willingness to travel regionally. Zendesk emphasizes a collaborative, hybrid work culture with a commitment to diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities.

The Senior Solutions Consultant role at Zendesk focuses on transforming how government agencies use Zendesk's AI-powered CX and ES platform, acting as a trusted advisor and technical thought leader across Sales, Product, Engineering, and Customer Success. Key responsibilities include leading technical and business discovery, architecting AI-driven solutions, owning end-to-end technical engagements (design, pilots, value proofs), and integrating secure, scalable workflows with Zendesk APIs, middleware, and cloud platforms. The position also emphasizes collaborating to align customer needs with product roadmaps, measuring impact with Zendesk analytics, promoting AI adoption, and staying ahead by advancing expertise in AI and CX/ES tech. Required qualifications include 7+ years in presales or solutions consulting in SaaS/CX/CCaaS/AI, demonstrated pilots/POCs, knowledge of AI technologies and domains like CCaaS, ITSM, BI, plus strong storytelling and communication skills, a bachelor’s degree, and willingness to travel. Compensation ranges from $188k-$282k OTE in the US (80/20 base/commission) with potential bonuses, while Zendesk highlights its inclusive culture, hybrid work policy, AI-based screening, and equal opportunity employment with accommodations available.

Zendesk is seeking an AI Product Consultant & Pilot Implementation (Pre-Sales) who leads end-to-end pilot engagements to prove the value of Zendesk AI through technical configuration, integration, and validation against success metrics, while collaborating with Sales to accelerate deals. You will own pilot discovery, scoping and delivery; partner with the account team; work with customers to optimize readiness (knowledge, procedures and data); configure AI features and build integrations; coordinate with PS resources; interface with Product to address gaps; design testing and QA to secure customer sign-off; and manage stakeholder relations and handoff. The role requires a startup mindset, strong Zendesk product knowledge, highly technical skills, experience in enterprise SaaS/AI implementations, proactive outcome-driven mindset, and excellent communication and change-management abilities. Success is measured across Commercial Impact (pilot conversion rate), Customer Impact (automation/augmentation of tickets and stakeholder satisfaction), Operational Excellence (time-to-value and risk management), and Scalability (asset reuse, knowledge transfer, and innovation contributions). Zendesk supports a flexible hybrid model with weekly in-office presence, a commitment to diversity and inclusion, and transparency about AI screening and accommodations for disabilities.

The Employee Service (ES) Specialist is a high-impact advisory role within Zendesk's Employee Service solutions, focused on driving adoption, optimizing workflows, and enabling strong internal service experiences for employees, across all customer segments in collaboration with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement. The mission of the ES Specialist Team is to accelerate adoption and time-to-value, act as subject matter experts on internal service delivery and cross-functional workflows, embed ES expertise into customer success planning, influence enablement and program strategy, and feed customer feedback to shape the 2026 ES roadmap. Key responsibilities include driving adoption and outcomes as the post-sale product/workflow expert, leading workshops and value reviews, partnering with CSMs to identify risks and expand ES use cases, contributing to scaled programs and enablement like webinars and self-serve content, and collaborating cross-functionally with Professional Services, Product, CX Enablement, Sales, Renewals, and advocacy teams. Qualifications require 7+ years in Customer Success or ITSM/ITAM/IT Operations or related fields, strong understanding of internal service delivery across IT/HR/Finance/Operations, proven SaaS adoption experience, excellent advisory and communication skills, ITIL familiarity preferred, data storytelling and value mapping experience, and a relevant bachelor’s degree. Compensation for US roles is a $158k-$236k OTE with a 70/30 base/commission split, plus potential bonuses; Zendesk emphasizes a flexible hybrid work model, global diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities, including AI screening in the hiring process.

1) The Solutions Consultant role at Zendesk covers all technical, solution, and competitive aspects of the sales cycle, acting as the bridge between Sales and prospects and owning the prime technical relationship with customers onsite and virtually. 2) Requirements include 3+ years of presales experience, knowledge of web/scripting technologies (HTML, CSS, JavaScript, JSON) and SaaS applications, the ability to map RFIs/RFPs to software solutions, strong communication/presentation/writing skills, experience scoping and executing customer pilots and POCs, a Bachelor’s degree, and willingness to travel 1-2 times per month. 3) Candidates should have knowledge of SaaS business applications and domain experience in Customer Service Software, ITSM, Data Warehousing, BI, Workforce Management, QA, Integration/middleware, AI/bots, plus understanding of AI’s impact on customer service (LLMs/ChatGPT) and strong problem solving and solution scoping abilities. 4) Desired skills include prior enterprise software consulting, industry domain expertise, CCaaS awareness, experience moderating design thinking sessions, and the ability to develop reference architectures to support client solutions. 5) The US OTE ranges from $178k-$266k (80/20 base/commission), with hybrid work requiring some in-office time, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening, and accommodations.

Zendesk is hiring a Staff Software Engineer for the Agent Workspace Messaging team to build the next generation of messaging technology used by millions of customers, with a hybrid on-site/remote setup and relocation to Pune, Maharashtra. The role involves hands-on technical leadership—driving the design and delivery of new backend capabilities, working across geographies, mentoring engineers, and helping shape the engineering culture in India. Core requirements include 8+ years of software engineering experience, distributed backend and API design in a SaaS environment, leadership across multiple teams, and hands-on experience with cloud technologies (AWS, Kubernetes, Docker, CI/CD) and principles of performance, security, and reliability. Bonus points include frontend experience with JavaScript/TypeScript/React, event-driven architectures (Kafka, GraphQL, gRPC), customer engagement or messaging domain experience, and active participation in tech communities. The tech stack features backend Java, Ruby, Python; frontend React/TypeScript; data/APIs with Kafka, GraphQL, gRPC; and infrastructure including AWS (RDS, S3, EKS), Kubernetes, and Spinnaker, with Zendesk highlighting learning agility, diversity and inclusion, AI screening in the hiring process, and accommodations for applicants.

Zendesk is hiring an exceptional Zendesk Consultant for its CX Accelerator Team, requiring deep Zendesk expertise, hands-on configuration, and a readiness to work on 4-6 week client engagements with travel as needed. The role aims to transform customer experiences by optimizing Zendesk implementations, drawing on backgrounds such as Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager with a customer-centric approach. Key responsibilities include client engagement and discovery, guidance on best practices, hands-on Zendesk design and integration work, coordinating with technical resources, end-to-end project management, training, enablement, continuous improvement, and travel to client sites. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, a solid understanding of customer support operations and CRM systems, proven consulting experience in agile environments, plus strong communication, relationship-building, problem-solving, and adaptability. The role offers a US OTE of $160,000–$240,000 (70/30 base/commission), potential bonuses and benefits, a hybrid work model with some in-office days, and Zendesk’s commitment to diversity and equal opportunity, with AI screening noted in the process.

The CX Acceleration Manager at Zendesk leads targeted customer-experience optimization through Zendesk implementations, requiring senior-level experience and the ability to secure executive buy-in, run discovery sessions, perform technical assessments, and coordinate hands-on configuration with consultants to transform Zendesk ecosystems. Key responsibilities include building strong relationships across Success, Sales, Services, and customers from agents to executives; maintaining a customer-centric focus; conducting deep Zendesk solution implementations (config, integrations, and architecture); delivering expert consultations and product demonstrations; leading close-out reviews with executives; orchestrating Zendesk resources; and driving continuous improvement. Requirements include deep Zendesk product knowledge with hands-on experience, at least five years of technical experience in complex environments, proven leadership to mobilize teams, service management expertise, external customer-facing technical lead experience, collaborative/matrix work style, exceptional communication, CX proficiency, and strong problem-solving ability. The role offers a hybrid work arrangement with in-office time; the US annualized OTE ranges from $188,000 to $282,000 with a 70/30 base/commission split and may include bonuses or incentives, with location-based variations in compensation. Zendesk emphasizes equal opportunity and an inclusive culture with startup-style collaboration, opportunities for long-term career growth and wellbeing benefits, and notes about AI screening and accommodations for applicants with disabilities, along with information on EEO rights.

Zendesk is seeking a high-performing Enterprise Account Executive to drive Norway enterprise growth, targeting new logos and multi-year CX and AI transformation opportunities using AI-powered solutions like AI Agent, Copilot, QA, and CCaaS. You will build strategic account plans, lead complex, multi-stakeholder sales cycles across business, IT, operations, procurement, and executives, and expand existing customers through adoption of Zendesk’s AI platform as part of broader CX transformation programs. The role requires multi-year enterprise SaaS sales experience, success in long-cycle, high-value deals, Norwegian and English fluency with executive presence, a strong understanding of AI/automation for large enterprises, and experience with AI sales tools/CRM and ROI business-case development, plus cross-functional collaboration and a self-driven, adaptable mindset; travel to Norway for in-person meetings is essential. The position can be based remotely or in a hybrid setup within Denmark, with regular travel to Norway for customer engagement. Zendesk emphasizes equal opportunity, hybrid work, and a commitment to diversity and inclusion, including accommodations for applicants with disabilities and AI-driven screening where appropriate.

Zendesk is hiring a Staff Software Engineer for the AI Copilot team to deliver AI/ML-powered features at scale within a culture-focused environment. You will work with ML scientists and engineers, lead technical design, build tools for model experimentation and management, collaborate with DevOps/feature/platform/product teams, and drive initiatives to improve scalability and robustness while mentoring others. Required qualifications include fluency in Python or Ruby, 7+ years building and operating large-scale applications with technical leadership, proficiency with REST APIs, Kafka, Docker, Kubernetes, and AWS or GCP, the ability to navigate ambiguity, and a drive to apply AI/ML at scale. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT; the tech stack features Python and Ruby, AWS, PyTorch, Airflow/Metaflow, S3/RDS/MySQL/Snowflake, Docker/Kubernetes, and heavy use of LLM technology. The role is hybrid (part in-office with schedule determined by the manager), and Zendesk emphasizes fairness and equal opportunity, with AI screening and accommodations for disabilities available upon request via email.

The Krakow-based role is for a Product Manager of omnichannel routing who will define and prioritize the product roadmap and help evolve AI-enabled routing in collaboration with cross-functional teams. You’ll work with engineers, designers, and product marketers to deliver cross-functional projects, meet with customers, analyze data and competitors, and communicate a clear vision for a simple yet powerful product. Basic qualifications include 2+ years of product management in an agile environment, strong problem-solving skills, the ability to balance long-term strategy with incremental value, customer insight, excellent written communication, and data-driven decision making, plus a drive to learn and mentor. Preferred qualifications include experience in the Customer Experience industry and backgrounds in design, engineering, or data analysis. Zendesk emphasizes equal opportunity and a hybrid work model in Poland, with a base salary range of PLN 240,000–360,000 plus potential bonuses or benefits, and accommodations available; the company also highlights its commitment to diversity and may use AI in screening.

This role designs, develops, and deploys workflow automations across Employee Services, IT, and People Operations, partnering with business stakeholders and IT to analyze and reimagine complex processes through automation, AI, and integrations, using tools such as Zendesk, Workato, Google Workspace, Slack, and Workday. You’ll experiment with AI-powered agents and workflow frameworks, collaborate with the AI & Automation Director, AI Governance, and Enterprise Architecture to pilot tools responsibly, and create reusable automation templates and documentation to accelerate adoption. Responsibilities include assessing automation requests, maintaining a backlog, prioritizing work with leadership based on impact and strategic objectives, and supporting performance metrics like ROI, time-savings, and productivity gains for continuous improvement. Basic qualifications include a bachelor’s degree or equivalent, 3–5 years designing and deploying automations, hands-on experience with iPaaS/RPA tools (e.g., Zapier, n8n, Make, Workato, UiPath), familiarity with AI APIs, ITSM/HR workflows, REST/JSON/webhooks, and solid programming fundamentals, plus agile collaboration and strong communication. The role is hybrid with in-office presence and must be located in Mexico City or Estado de Mexico, with specifics determined by the hiring manager; Zendesk is an equal opportunity employer that may use AI for screening and provides accommodations upon request.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service SaaS business by building relationships with decision-makers, acquiring new customers, and expanding existing partnerships. The role focuses on positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, and delivering ROI analyses to support purchasing decisions. Candidates should have a BA/BS, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven quota record, and the ability to navigate complex multi-month sales cycles with proof-of-concept stages. The position requires strong communication, an entrepreneurial, collaborative mindset, and willingness to travel, with a hybrid work model that combines in-office and remote work. Zendesk emphasizes equal opportunity, diversity, and accommodations, notes that AI may screen applications, and provides information about accessibility and EEO rights.

The Senior Solutions Consultant at Zendesk handles all technical, solution, and competitive aspects of the sales cycle, acts as the technical bridge between Account Executives and prospects, and owns the prime technical relationship to ensure customer happiness through onsite, online, and virtual engagements. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software solutions, excellent interpersonal and communication skills, strong discovery and objection-handling abilities, and experience scoping, managing, and executing customer pilots and proofs of concept with defined success criteria and timelines. The role also requires knowledge of web/scripting technologies (HTML, CSS, JavaScript), prompt engineering, and SaaS applications, plus outstanding problem-solving and solution scoping abilities, including the capacity to learn emerging AI technologies quickly and to use LLMs like ChatGPT and Gemini where appropriate. Desirable skills include experience in contact centers, vertical industry expertise, prior consulting in enterprise software implementations, familiarity with Customer Service Software, ITSM, data warehousing, BI, and workforce engagement, and experience developing or selling AI solutions, as well as formal B2B/Sandler or Challenger-style sales training. The US annualized OTE ranges from $151,000 to $227,000 with an 80/20 base/commission mix and potential bonuses, with travel up to 40%; Zendesk also highlights a hybrid work model, commitment to diversity and inclusion, and equal opportunity employment, including accommodation for disabilities.

Zendesk is hiring a hybrid Frontend QA Engineer (remote and on-site) who must relocate to Pune and be based in Karnataka or Maharashtra, with three days in the office. The role requires 7+ years of software testing experience, including at least 3+ years focused on frontend/UI testing, strong Cypress UI testing skills, and proficiency in JavaScript and TypeScript, plus experience managing GitHub CI/CD pipelines. Key responsibilities include designing and executing UI test plans using Cypress and Capybara, collaborating with frontend developers, maintaining scalable automated testing frameworks, analyzing results and defects, managing testing infrastructure, implementing CI/CD pipelines, mentoring engineers, and participating in product design reviews. Preferred qualifications include experience with other UI testing frameworks like Selenium or Playwright, knowledge of Jest/Jasmine/Mocha, familiarity with Git, and understanding of modern frontend frameworks (React, Angular, Vue) or cloud-based testing environments. Zendesk emphasizes a hybrid, inclusive culture, notes that AI may screen applications, and offers accommodations; the exact in-office schedule and location are determined by requisition, with eligible candidates located in Karnataka or Maharashtra being considered.

Zendesk's Enterprise BI & Reporting team is seeking a proactive BI Lead (Senior Analyst) to support enterprise dashboards using Tableau, Looker, and Snowflake, enabling scalable self-service capabilities and standards across the organization. The role is a technical expert responsible for eliciting requirements, analyzing data, recommending BI solutions, and building insightful visualizations, while guiding stakeholders and mentoring other BI analysts. Key responsibilities include refining requirements with internal customers, translating business needs into BI solutions, developing user materials, performing data profiling and statistical analyses, and delivering dashboards, reports, or datasets that impact the business. Required qualifications include a Bachelor's in Information Systems or equivalent, 5+ years in a BI/Analytics role with large-scale BI experience, strong SQL/Python and BI tools (Looker, Looker Studio, Tableau), data modeling and data warehouse experience, ability to lead large BI projects, travel up to 5%, and eligibility to work from Mexico City or Estado de Mexico with a hybrid onsite schedule. Zendesk emphasizes a diverse, inclusive workplace, hybrid working arrangements, AI screening per company guidelines, and accommodations for applicants with disabilities, with opportunities to work in offices around the world.

Zendesk is seeking a Director, Global Specialist Organization to lead and scale three specialist teams—Employee Service (ES), CCaaS, and Workforce Engagement Management (WEM)—as trusted advisors that accelerate adoption, drive value, and strengthen retention, with AMER or EMEA remote location and reporting to Oliver Nono. The ideal candidate will be strategically and operationally strong, with deep expertise in at least one domain and a proven track record of leading high-performing teams across segments, regions, and product surfaces, partnering closely with CS, Professional Services, Sales, Renewals, Product, and CX Enablement. Responsibilities include building and scaling the global specialist functions, establishing a unified strategy and operating model, developing managers, and driving adoption, value realization, and risk-mitigation frameworks, along with data-driven governance and collaboration with CX programs. Requirements include 12+ years in Customer Success, Professional Services, or GTM roles within enterprise SaaS, 5+ years leading teams, deep domain expertise in ITSM/Employee Experience, CCaaS, or WEM, global multi-regional experience, strong cross-functional influence, excellent communication and analytics, and willingness to travel quarterly. Zendesk emphasizes a hybrid, inclusive workplace, AI screening as part of the process, equal opportunity employment, and accommodations for applicants with disabilities.

Zendesk is hiring a Dutch-speaking Business Development Representative to join its Sales Development team for EMEA, responsible for driving new business and building the regional sales pipeline through outbound prospecting across startups, unicorns, and enterprise customers. You will be a key team member, managing a busy outbound pipeline, delivering top-class customer experience, and creatively sourcing new leads using social tools while expanding into new groups and divisions of existing Zendesk customers. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, strong written and verbal communication, fluency in English and Dutch (Danish/Swedish a plus), and a preference for a Bachelor's/Master's degree; hybrid work must include time in the Lisbon office. Zendesk offers a supportive culture with leadership focused on development, a buddy system, and flexible work options with equipment and tools provided to succeed in either location, reflecting its hybrid approach and emphasis on DEI. The company may use AI in screening applicants; Zendesk is an equal opportunity employer committed to diversity and inclusion, offering accommodations on request via peopleandplaces@zendesk.com.

The Senior Software Engineer (P9) Backend role at Zendesk, on the Core Services Packaging and Consumption team, aims to make the purchasing and usage reporting experience more consistent and intuitive from concept through production. You will collaborate with product management and engineers to design simple solutions to complex problems, ensure delivery, maintain code quality and test coverage, and actively participate in code reviews and cross-team standardization. Requirements include 4+ years of Ruby experience; experience with MySQL and/or DynamoDB; familiarity with CI/CD and delivery systems (GitHub Actions, Travis, Jenkins); API design and distributed systems knowledge; experience using Datadog or similar log aggregation tools; and a customer-first mindset in incident management, plus a desire to learn and strong team collaboration and communication skills. Bonus skills include JavaScript and React experience, JavaScript build tooling (Webpack/Node.js), SaaS product experience, and AWS stack familiarity (Aurora RDS). The role is restricted to candidates located in Karnataka or Maharashtra, India, with a hybrid in-office schedule that requires some on-site presence; Zendesk emphasizes diversity and inclusion, may use AI screening in candidate evaluation, and offers accommodations for applicants with disabilities or special needs.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, targeting Enterprise and Mid-Market executives and convincing C-level and director-level buyers of the software’s technical merits. They serve as the technical bridge between Sales, Marketing, and Product, owning the primary technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFIs/RFPs to solutions, and strong communication, presentation, and writing skills, with experience in pilots/PoCs and knowledge of web technologies and SaaS; a bachelor’s degree is required, travel is required, and a willingness to work in a fast-paced startup environment with multiple roles is necessary. Desired skills include prior consulting experience implementing enterprise software and deep knowledge of Customer Service Software, ITSM, CCaaS, data warehousing, and business intelligence. Zendesk offers a hybrid work model, emphasizes fairness and inclusion, may use AI screening in applicant evaluation, and is an equal opportunity employer that provides accommodations for applicants with disabilities.

The position is a Business Development Representative for Zendesk’s EMEA region, focused on sales development to build the sales pipeline and drive new business through outbound prospecting and engagement with both new accounts and existing customers. You will manage a busy outbound pipeline, generate high-value opportunities targeting startups, unicorns, and enterprise companies, and creatively source leads using social tools while delivering an exceptional customer experience. Requirements include at least six months in a sales-related role, a passion for consultative SaaS sales, strong communication, a can-do attitude, English and Spanish fluency, and a hybrid Lisbon-based work arrangement. Zendesk offers a supportive environment with leadership and a dedicated buddy, flexibility to work from home and office, and a manager-determined hybrid schedule to maximize collaboration. The company emphasizes equal opportunity, diversity and inclusion, may use AI in screening, and provides accommodations for applicants with disabilities, with information available through linked careers and EEO resources.

Zendesk aims to power exceptional service globally and believes every interaction is an opportunity to make a human connection. They are seeking an Enterprise Account Executive with a proven B2B SaaS track record to grow enterprise accounts, build relationships, and expand Zendesk’s offerings. Responsibilities include driving top-line revenue with new enterprise acquisitions, cross-selling to existing customers, managing relationships, using data to prospect and retain, creating territory plans, and leading complex multi-month deals with executive sponsorship. Qualifications include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a consistent quota performance, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus ability to travel. Zendesk emphasizes hybrid work, inclusion and equal opportunity, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

The Technical Architect will develop customized technical solutions aligned with customers' business objectives and own end-to-end delivery of Zendesk-based contact center implementations after understanding functional and technical requirements. They will configure services and deploy resources in customers' AWS accounts (Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3, and more), lead multi-resource technical projects, mentor junior colleagues, and translate business objectives into technical solutions with expert recommendations and defined execution. They will collaborate with Zendesk Professional Services teams across engagements as the lead technical solution designer, lead or participate in design and configuration workshops, produce Technical Design Documents and Zendesk Custom App Specifications, and support development and testing with QA Analysts. They will maintain ongoing communication with Engagement Managers about project status, manage multiple projects concurrently, handle high-profile escalations, support pre-sales by gathering requirements and providing solutions and estimates, and maintain Zendesk product expertise for the Contact Center to lead technical discussions and propose enhancements. Qualifications include a Bachelor’s Degree or equivalent with at least 3 years in consulting or programming, mandatory Amazon Connect experience, 3+ years building and deploying complex cloud-based solutions, familiarity with backend languages (Java, C#, Node.js, Python, PHP), AWS experience and RESTful APIs, SaaS familiarity, strong communication, and hands-on coding with AWS Lambda and Python; Zendesk also emphasizes its hybrid work model and commitment to diversity and inclusion with accommodations available.

- The Solutions Architect will be the primary technical expert in the pre-sales process, partnering with the Contact Center Platform Architecture team and potential customers to design and scope customized Zendesk-based solutions that secure new professional services engagements. - Responsibilities include leading pre-sales technical scoping, analyzing customer requirements, recommending optimal use of Zendesk products, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep technical expertise across Zendesk’s Contact Center product suite, and collaborating with Professional Services to ensure a smooth transition from sales to delivery. - Qualifications require 3+ years of customer-facing experience (preferably in technical support or consulting), 3+ years building, migrating, and deploying complex cloud-based solutions, experience implementing and supporting AWS environments with Amazon Connect as a must-have, the ability to translate business objectives into a comprehensive technical solution and estimate, and exceptional communication skills. - The role is hybrid, with in-office presence required part of the week and a schedule determined by the hiring manager, blending onsite collaboration with remote flexibility. - Zendesk emphasizes a fulfilling and inclusive workplace, with commitments to diversity, equity, and inclusion, transparency about AI screening, equal opportunity employment, accommodations for applicants with disabilities, and a contact for accommodation requests.

The Services Consultant will own end-to-end technical delivery for customers, from requirements gathering to go-live, ensuring solutions are technically sound and aligned with business goals. Responsibilities include serving as a Zendesk Contact Center subject matter expert, leading design workshops, producing Technical Design Documents, configuring AWS resources (Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3, and more), collaborating with cross-functional teams, conducting client training, and maintaining regular project communications with Engagement Managers. Qualifications include 3+ years of customer-facing experience (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years building/migrating complex cloud solutions, experience implementing and supporting AWS environments, automation and integration experience across contact centers, strong coding skills with AWS Lambda and Python, and a passion for hands-on work. The role is hybrid, designed to balance in-person collaboration with remote work, requiring partial on-site attendance at a local office with schedule details determined by the hiring manager, within Zendesk’s culture of work-life balance, diversity and inclusion, and social impact. Zendesk is an equal opportunity employer that may use AI screening, provides accommodations for disabilities on request, and offers information about EEO rights and diversity initiatives.

Zendesk is seeking a Staff Software Engineer for its AI Integrations team in Melbourne to build intelligent integrations that connect Zendesk to AI ecosystems like Microsoft Copilot, Google Gemini, Slack, and Atlassian Rovo, enabling customers to search knowledge, create and update tickets, extract context, and automate workflows inside partner environments. The role involves designing and deploying resilient, scalable, and secure LLM-powered integrations, owning architectural decisions across the stack, refining APIs with backend and frontend engineers, mentoring engineers, partnering with Product and Design to deliver usable, high-performance features, and championing engineering best practices such as automated testing, CI/CD, and observability. Requirements include 8+ years building distributed applications, Go expertise or equivalent, strong JavaScript/TypeScript and React skills, experience with API boundaries (REST, GraphQL, event-driven), proven work with LLM APIs, a high bar for software quality, mentoring ability, a pragmatic product mindset, and excellent communication. Bonus points go to experience integrating with Jira/Slack/Shopify/MS Teams, agentic workflows or LLM automation, and building developer tools to boost productivity. The tech stack features Go and TypeScript, React-based frontends, AWS, Spinnaker deployments to Kubernetes, and data stored in Aurora/MySQL, DynamoDB, and S3; the role offers hybrid work with a Melbourne hub office requirement, a strong engineering culture and learning budget, competitive compensation, and Zendesk’s commitment to fairness, with accessibility accommodations and AI screening where applicable.

This role is for a Sales Development Analyst on Zendesk's Global Go-to-Market Sales Development Operations team, serving as the analytical and strategic partner to the North America and LATAM Sales Development Leadership team to optimize top-of-funnel motion and align the SDR engine with global pipeline goals. The ideal candidate is a detail-oriented, data-driven problem solver with excellent analytical skills, a solid understanding of the sales development function and top-of-funnel operations in SaaS, and a track record of leveraging AI and automation to accelerate growth while translating performance data into actionable coaching insights. Core responsibilities include strategic analytics and ROI reporting for SDR/BDR teams and leadership, AI/automation strategy and deployment, workflow management with cross-functional alignment (Revenue Ops, Marketing, Systems), best-practice scouting, data quality hygiene, and frontline support for SDRs. Qualifications include 1+ years in Sales Operations, Sales Development Operations, or similar analytics roles, high proficiency with Salesforce, Tableau, Looker, Snowflake, experience with Sales Engagement platforms (Groove, Outreach), data enrichment tools (ZoomInfo, Lusha), and knowledge of integrating AI into GTM workflows, plus strong Google Workspace skills and SQL knowledge. The US base salary ranges from $71,000 to $107,000 with possible bonus or benefits, the role is hybrid with in-office requirements part of the week, and Zendesk is an equal opportunity employer that may use AI in screening applications while offering accommodations for applicants with disabilities.

Zendesk is hiring a Public Sector Solutions Consultant to transform government agencies’ CX/ES using its AI-powered Resolution Platform in the SLED space, challenging outdated contact centers and enabling smarter, scalable service. The role involves leading technical and business discovery, architecting AI-driven CX/ES solutions, driving end-to-end technical engagement, and integrating secure, scalable workflows across Zendesk APIs and major cloud platforms while collaborating with Sales, Product, Engineering, and Customer Success. You’ll measure ROI with Zendesk analytics, champion AI adoption, and influence the product roadmap by sharing insights to stay ahead of evolving CX/ES technology. Requirements include 3+ years in presales/solutions consulting in SaaS/CX/CCaaS/AI, experience designing pilots/POCs, understanding of AI technologies, domain expertise in CCaaS/ITSM/BI, strong storytelling and communication skills, a bachelor’s or equivalent, and willingness to travel. The US OTE ranges from $119k to $179k (80/20 base/commission) with potential bonuses, and Zendesk emphasizes fairness, diversity and inclusion, hybrid work, and reasonable accommodations, including AI screening where applicable.

Zendesk is a leading tech company focused on customer experience software, and the role is Program Manager, Product Development for the Zendesk Platform, collaborating with Product Management and Engineering to drive cross-product initiatives and bring new products to market. The role acts as the glue coordinating with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales to ensure on-time delivery of engineering programs, while guiding roadmaps, dependencies, and commitments across teams. Responsibilities include identifying and mitigating risks, owning regular program status reporting, facilitating meetings and ceremonies, building strong relationships, and continuously improving processes to simplify operations. Basic qualifications include proven program or technical project management experience with cross-functional delivery, the ability to independently drive activities using established processes, experience with agile tools (Jira, Confluence, Trello, etc.), understanding of organizational dynamics, and strong problem-solving, communication, and facilitation skills. Preferred qualifications include prior software company experience releasing product features, familiarity with OKRs or similar frameworks, the ability to build buy-in and governance, experience aligning with PMs and EMs, and a hybrid-working arrangement; Zendesk is an equal opportunity employer with privacy notices and accommodations for applicants, and may use AI in screening.

Zendesk is seeking a Commercial Account Executive to expand its footprint in Denmark’s commercial segment (250–1,500 employees) and drive net-new business by connecting Danish organizations to Zendesk’s AI-powered CX platform. The role involves owning the full sales cycle, developing new business, growing and retaining existing accounts, articulating the value of AI-first CX, and collaborating with Solution Consulting, Marketing, Customer Success, and Partner teams. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market sector with a proven quota attainment, Danish and English fluency, strong negotiation and storytelling skills, deep understanding of AI and modern CX, proficiency with AI-enabled sales tools and CRM (Salesforce preferred), and experience with complex, consultative sales processes (e.g., MEDDPICC). The role is based in Denmark and can be hybrid or fully remote, joining a collaborative, high-impact sales team focused on customer success, innovation, and growth. Zendesk emphasizes diversity and inclusion, may use AI or automated decision systems for screening, and provides accommodations; it is an equal opportunity employer.

Zendesk is seeking a Commercial Account Executive to drive net-new business and expand its AI-powered CX platform in Finland and Iceland, with the role based in Denmark and allowing hybrid or fully remote work. The candidate will own the full sales cycle—from prospecting to closing—across Finland’s and Iceland’s commercial sectors, while building pipelines and expanding Zendesk adoption in multiple industries. Responsibilities include growing and retaining accounts by deepening relationships, articulating AI-driven value, leveraging AI tools, and collaborating with Solution Consulting, Marketing, BDR/SDR, Customer Success, and Partners to deliver seamless experiences. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market space with a track record of meeting quotas, Finnish and English fluency, strong negotiation and storytelling skills, and experience with CRM tools and value-based methodologies (e.g., MEDDPICC). Zendesk emphasizes inclusivity and equal opportunity, notes that AI may be used in screening, and supports flexible hybrid or remote work as part of its diverse, inclusive culture.

Zendesk is hiring a Director of GTM Operations to oversee Compensation Operations and Strategic Business Operations, driving GTM strategy and alignment across Sales, Marketing, Customer Success, and Finance. The role involves designing scalable, data-driven operating models and leading end-to-end compensation operations (annual planning, quota deployment, territory mapping, and payouts) along with governance and automation to support GTM goals. In Strategic Business Operations, the person will co-lead annual GTM planning (headcount, capacity, segmentation, territory design), drive large initiatives like territory realignment and market expansion, and ensure cross-functional execution with documented SOPs and elimination of bottlenecks. Qualifications include 8–12+ years in GTM Operations or related fields, deep compensation operations expertise, strong analytics and planning/forecasting skills, and familiarity with tools such as Salesforce, Xactly, Looker/Tableau, Clari, and Excel/Sheets. The position offers a US base salary range of $170,000–$256,000 with potential bonuses and benefits, and Zendesk notes its hybrid work model, commitment to diversity and inclusion, AI screening practices, and accommodations for applicants.

The Sales Development Analyst - EMEA role is part of Zendesk’s Global Go-to-Market Sales Development Operations, based in Lisbon, and focuses on partnering with EMEA Sales Development Leadership to optimize the top-of-funnel motion and ensure SDR activities are measurable and aligned with global pipeline goals. You will serve as the analytical and strategic partner to drive efficiency and impact of the SD/BDR motion across EMEA, leveraging data to accelerate growth and integrating AI and automation with human creativity. Core responsibilities include building and distributing dashboards and ROI analyses for SDR/BDR teams (lead volume, funnel velocity, conversion, ROI), shaping AI-driven automation deployment across the GTM stack, coordinating with Revenue Ops, Marketing, and Systems to ensure data accuracy and smooth workflows, plus data quality and front-line system support. Requirements include excellent communication and analytical skills, deep understanding of Sales Development and top-of-funnel metrics in SaaS, 1+ year in Sales Ops/SDR Ops or similar, proficiency with Salesforce, Tableau/Looker, Snowflake, and tools like Groove, Outreach, ZoomInfo/Lusha, Gong, Eloqua; familiarity with AI integration and intermediate SQL, and strong Google Apps skills. The role is hybrid with in-office days in Lisbon, Zendesk emphasizes diversity and inclusion and notes that AI may screen applications, with reasonable accommodations available for applicants with disabilities.

1) The GTM Enablement Specialist at Zendesk leads onboarding, continuous learning, and prospecting excellence for regional Sales/BDR teams, focusing on ramp time, conversion rates, and team confidence. 2) Responsibilities include onboarding new BDRs (in-person and virtual), ongoing enablement across messaging, tools, objection handling, and prospecting strategy, and optimizing outbound sequences with field coaching from SDR managers. 3) The role also requires cross-functional collaboration with Marketing, Enablement, Operations, and Product, plus surfacing regional insights to improve programs and scale successful experiments. 4) Requirements include 2–4+ years in Sales Development (preferably in high-growth SaaS), experience as a BDR or equivalent, expertise with outbound tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), and a data-driven, coaching-focused communication style. 5) Zendesk offers a global impact, a customer-first, employee-empowered culture, competitive Benefits and development opportunities, with a US base salary of $70,000–$106,000 (plus potential bonuses) and a hybrid work arrangement, along with a commitment to equal opportunity, diversity, inclusion, AI screening, and accommodations for applicants with disabilities.

- Zendesk is hiring its first dedicated Venture Capital Ecosystem Manager, Americas, a field-based role intended to embed Zendesk in the venture capital ecosystem, build durable VC partnerships, and accelerate pipeline growth for AI-powered Service and CX offerings. - The role blends strategic leadership with hands-on execution, owning VC engagement programs, surfacing high-potential startups and investors, and traveling regularly across the US East Coast and Southeast to meet fund operators and portfolios, with collaboration from Bay Area and Austin teams. - You will design and execute exclusive, experiential VC programs, surface partner priorities, and convert ecosystem access into a qualified pipeline and faster deal cycles in partnership with Startup Marketing and Sales, forging long-term partnerships that amplify Zendesk’s brand. - Basic qualifications include 6+ years in venture capital, startups, or tech partnerships; excellent communication, negotiation, and stakeholder management; data-driven execution; deep knowledge of the VC ecosystem (especially AI); and the ability to travel up to 35%. - The role offers a US base salary of $124k-$186k, a hybrid work arrangement, and preferred experience in startup ecosystems and GTM tooling, with Zendesk noting AI-based screening where applicable and a commitment to diversity, equity, and inclusion.

Zendesk is a leading customer experience and support software company seeking ambitious individuals to build a career in software sales, with strong enthusiasm for tech sales in a fast-changing industry. The role is phone-centered and involves handling inbound inquiries from prospects of varying sizes and needs, triaging some customer-service calls, and collaborating with sales and marketing to identify, qualify, and advance opportunities in the Japanese market. Key duties include generating and progressing the Japanese-market sales pipeline, efficiently responding to inbound leads, engaging executives, understanding customer needs, proposing solutions, setting up meetings, meeting monthly targets, and reporting results to the sales manager. Required qualifications include at least one year of sales experience, excellent communication and problem-solving abilities, multi-tasking and time-management skills, native-level Japanese, and a bachelor’s degree preferred. Benefits include private health insurance, remote-work and device allowances, Recharge Friday, a hybrid work model with in-office days determined by the hiring manager, and Zendesk’s commitment to diversity, inclusion, and equal opportunity, with AI screening used as part of the application process.

Zendeskは世界有数のカスタマーエクスペリエンス・サポートのプラットフォームであり、速いペースの環境でテクノロジーセールスのキャリアを積みたい人を募集しています。 本ポジションは、日本国内の見込み顧客に対するアウトバウンド営業を行い、セールス・プロダクトマネージャーやマーケティングなど社内ステークホルダーと協力して、日本のセールスパイプラインの開発に大きく貢献します。 主な責務は、見込み顧客へ積極的にアプローチし課題を理解、戦略的にターゲットを発見してパイプラインを構築・管理し、トップクラスのカスタマーエクスペリエンスを提供することです。 資格条件にはエンタープライズおよびコマーシャル部門のビジネス開発経験（特に日本の見込み顧客を扱った経験）、IT業界経験、営業関連環境での最低年数、コミュニケーション能力・対人スキル・日本語母語レベルと英語読解力、学士号取得が望ましいことが含まれます。 福利厚生には民間健康保険、在宅勤務サポート、携帯・ネット回線手当、社員株式購入プラン、職能開発手当、リチャージフライデー（月1回の金曜休み）、ハイブリッド勤務、ダイバーシティ推進と公平性、AIを用いた審査の可能性と合理的配慮の提供などが挙げられます。

The Senior Engagement Manager at Zendesk leads the success of complex, high-value client projects through strong leadership, strategic thinking, and mentorship, while contributing to improvements in delivery methods. Key duties include serving as the main client contact, steering end-to-end project delivery to meet time, budget, and quality targets, managing risks, collaborating cross-functionally, supporting business development, and maintaining industry expertise to add value. Required qualifications include fluency in Portuguese and English (Spanish preferred), 5+ years in client-facing consultancy or professional services with leadership experience, strong strategic/analytical and communication skills, proficiency with project management and CRM tools, a bachelor’s degree (master’s a plus), experience with various contract types and their financial implications, and up to 25% travel. The role is based in Mexico City or Estado de Mexico and follows a hybrid work model requiring some in-office presence, with the specific schedule determined by the manager. Zendesk emphasizes a flexible, inclusive culture with competitive pay and benefits, notes that AI may be used in screening, and provides accommodations for disabilities while affirming its status as an equal opportunity employer committed to diversity, equity, and inclusion.

Zendesk, a leading customer experience software company, is seeking a pure hunting sales role focused on identifying and qualifying opportunities across SMB to Enterprise in America, working with internal stakeholders to build pipeline. Key responsibilities include engaging with prospects to understand pain points, collaborating to target prospects, generating high-value pipeline through outbound and strategic prospecting, creating personalized messaging, conducting research, and managing a pipeline with strong customer experience. Requirements include 2+ years in sales or business development across SMB/Commercial/Enterprise, a competitive, self-starter mindset, excellent communication and organizational skills, and proficiency in Salesforce, Zoominfo, Outreach, and 6sense; a bachelor’s degree is preferred. Compensation offers a US OTE range of $33.65–$50.00 with a 70/30 base/commission split, potential bonuses or incentives, and a hybrid work arrangement with some in-office days, schedule to be determined by the hiring manager. Zendesk emphasizes inclusion and fairness as an equal opportunity employer, may use AI in screening, and provides accommodations for applicants with disabilities, inviting applicants to learn more about its culture and diversity initiatives.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB base by leveraging AI-driven insights to accelerate revenue and deepen customer impact. The role involves acquiring new SMB customers, nurturing relationships for retention, leading complex sales cycles with AI-informed solutions, co-creating AI transformation roadmaps with measurable KPIs, and building data-backed ROI cases while collaborating with Solutions Engineers and cross-functional teams. Qualifications include at least 2 years in B2B SaaS sales or solution engineering, a strong technical aptitude for AI product architecture and integrations, a proven record of prospecting and closing using AI-assisted methods, CRM proficiency (e.g., Salesforce), a BA/BS or equivalent, and willingness to travel. The position offers US OTE of $102,000 to $154,000 with a 60/40 base/commission split, potential bonuses or benefits, and a hybrid in-office/remote schedule with in-person presence required part of the week. Zendesk emphasizes a customer-centered, data-driven, collaborative, and continuously learning culture, with a commitment to diversity and inclusion and optional AI-based screening as part of the candidate evaluation.

Zendesk is hiring a Director of Strategic Enterprise Sales to lead a Bay Area–focused team, driving revenue and strategic expansion in complex Enterprise accounts by leveraging AI-enabled CX/EX solutions. The role entails hiring and coaching a high-performing team, developing go-to-market and upsell/cross-sell strategies, guiding multi-product deals, and maintaining disciplined territory planning, forecasting, and KPI-driven execution. You’ll maintain deep knowledge of Zendesk’s AI capabilities, deliver executive QBRs, and cultivate C-suite relationships to position Zendesk as a strategic enabler of intelligent CX. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a track record of exceeding targets, experience with complex MEDDPICC-style processes, strong forecasting and negotiation skills, travel, and proficiency with Salesforce, Outreach, and Clari; US OTE is $323k-$485k with a base/commission split. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity employment with a commitment to diversity and inclusion, and transparency about AI screening and accommodations for applicants with disabilities.

The Renewal Manager in Krakow will partner with Customer Success and Sales to help Zendesk customers align their subscriptions with current and future needs, maximize value, and reduce churn. Key responsibilities include leading renewal negotiations to minimize discounts and extend terms, qualifying expansion opportunities, identifying high-risk customers, building save plans with CS and Sales, providing feedback on customer requirements, managing the renewal process and Salesforce opportunities, and mentoring Associate Renewal Representatives to maintain an 87% GRR renewal rate and hit quarterly/annual goals. Qualifications require 3+ years of experience renewing and managing customer accounts, fluent English, with French or German preferred, excellent communication skills, and experience negotiating SaaS contracts/pricing and working with Salesforce. The role is hybrid, requiring in-person attendance at a Krakow office part of the week with the specific schedule determined by the hiring manager. The Poland base salary range is zł114,000 to zł170,000 per year, with potential bonuses and benefits; Zendesk also emphasizes equal opportunity employment, diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring a Corporate Account Executive to grow its corporate SaaS customer base and deepen relationships by aligning solutions to customers’ goals. The role focuses on top-line revenue growth through acquiring new customers, expanding existing accounts, cross-selling, and leading competitive sales cycles with value-based selling. You will build and manage a robust Salesforce pipeline, provide regular forecasts, and collaborate cross-functionally to refine sales strategies and hit KPIs. Qualifications include a BA/BS or equivalent, 2+ years in B2B SaaS sales or solution engineering with a proven track record of meeting or exceeding targets, strong prospecting and negotiation skills, and familiarity with Salesforce, Outreach, and Clari. The position is hybrid with part in-office work, Zendesk emphasizes inclusion and fairness, AI may screen applications per policy, and accommodations are available for applicants as needed.

Zendesk is hiring a Senior Account Executive who is German-speaking to drive revenue in the EMEA region, handling inbound and outbound SaaS sales for mid-market and Fortune 500 clients. The role involves quickly learning the Zendesk platform, addressing small business needs, handling high volumes of inquiries, owning a territory, and delivering high-impact product demos. Requirements include proficiency in German and English, at least 2 years of sales experience (preferably in SaaS), strong communication skills, the ability to manage many opportunities, and a startup/entrepreneurial mindset focused on customer success. The job offers a hybrid/remote model, a 2-week sales bootcamp, ongoing coaching, career development, and benefits like health insurance and PTO. Zendesk commits to diversity and fairness, may use AI screening, and provides accommodations for disabilities as part of being an equal opportunity employer.

This role is a meticulous program management position within Zendesk’s AWS technology alliances team, responsible for managing APN funding and Marketplace programs to support Zendesk’s partnership with AWS, reporting to the Sr. Director and collaborating with Marketing, Sales, Professional Services, Legal, Product, and other teams. Responsibilities include analyzing workflows to create scalable processes for AWS programs (including Proof of Concept and Migration Acceleration Program funding) for Contact Center opportunities, owning APN funding submission tracking, monitoring KPIs, supporting AWS Marketplace private offers, implementing best practices, and integrating new AWS initiatives into existing systems. Basic qualifications include 5–7 years of program management experience with process improvements and automation, knowledge of the APN and its funding programs, experience with the AWS Partner Funding Portal, experience at a global tech company, ability to juggle competing priorities, strong organizational skills, a fail-fast, iterative mindset, and professionalism handling confidential financial information. Preferred qualifications include experience supporting AWS Marketplace processes and private offers. The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid work arrangement, and Zendesk emphasizes diversity, equal opportunity, and accommodations, noting that AI screening may be used in the hiring process.

The job is for a technical Business Systems Analyst to mature Zendesk's Identity and Access Management program, partnering with IAM engineers to implement security best practices and move toward automated least-privilege access using ABAC and RBAC in Okta. Core responsibilities include designing an access model with birthright bundles, identifying reliable user attributes for ABAC-based provisioning, and translating complex business requirements into scalable Okta policies. Okta-specific duties involve directory hygiene governance, promoting dynamic groups over static assignments, and standardizing naming conventions for groups and applications. Operational focus covers scaling SaaS app onboarding via SAML/OIDC, improving Joiner/Mover/Leaver processes, and producing clear documentation while tracing data flows to troubleshoot access issues. Qualifications include proven IAM/BSA experience, Okta expertise, RBAC/ABAC understanding, and strong communication/analytic skills; the role requires being located in or planning to work from Mexico City or Mexico State with a hybrid work setup, and Zendesk emphasizes diversity, inclusion, and reasonable accommodations.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to govern the application landscape, drive rationalization and consolidation, and help the company achieve its strategic goals as an individual contributor working with business, engineering, and IT teams. You will set standards, evaluate technologies, determine whether issues are process or system related, and lead the Enterprise Architecture Review Board to make evidence-based recommendations on new solutions. Responsibilities include analyzing and designing enterprise-wide technology solutions, creating capability models and current/future state diagrams, building cross-functional relationships, managing software requests, and developing dashboards to track applications and costs. Requirements are a bachelor’s or master’s degree in a relevant field, 4+ years in IT architecture or technology deployment (including 2+ years with EA tools/frameworks), and familiarity with EA concepts; preferred skills include the ability to explain complex concepts to technical and non-technical audiences, experience building EA artifacts, executive interaction, change leadership, and Lean-Agile familiarity. The role requires being physically located in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement, and Zendesk emphasizes diversity, inclusion, AI screening where applicable, and accommodations as needed.

Zendesk is hiring a Problem Manager – ITSM in Pune, India (hybrid) within Employee Services Technology & Operations, focused on root-cause analysis, pattern detection, and proactive fixes to reduce recurring incidents and improve the employee experience. The role covers the end-to-end lifecycle of problem management across Zendesk’s internal IT services, including identifying and eliminating root causes, ensuring long-term stability of applications and platforms, and driving continuous improvement with Service Desk, Business, and Platform teams. Key duties include owning the problem management process, performing RCA for major incidents, facilitating post-incident reviews, partnering with Observability and Monitoring, coordinating with Change Management, and developing KPIs/dashboards to measure metrics like MTBI and recurrence. Required qualifications include 5+ years in ITSM/Service Operations or IT Infrastructure, strong ITIL knowledge, experience with RCA methodologies, familiarity with CMDB/tools, exposure to Observability/Incident Management, plus SQL/data analysis skills and SaaS/cloud experience (AWS/GCP), along with strong stakeholder management and cross-functional collaboration. Nice-to-have credentials include ITIL 4 Practice Manager or Service Strategy cert, automation scripting, Agile/DevOps/SRE knowledge, and prior SaaS or customer-support experience; the role is hybrid with core IST hours, an on-call rotation, and location restrictions to Karnataka or Maharashtra as per the requisition.

Zendesk in India is hiring an Observability & Monitoring Engineer to design, instrument, and operate the telemetry backbone for internal platforms, aiming to improve reliability and the employee experience. The role covers designing the observability stack (metrics, logs, traces, synthetics, RUM), establishing golden signals and SLI/SLOs, building dashboards and dependency maps, and partnering with Incident/Problem/Change teams to speed triage and drive durable RCAs. You will engineer signal over noise with alerting-as-code, automate baselining and anomaly detection, integrate observability with CI/CD, feature flags, CMDB, and collaboration tools, and coach teams on instrumentation and SLO thinking while leading telemetry hygiene and cost optimization. Requirements include 4–8 years in Observability/SRE/Monitoring, hands-on experience with telemetry tools, strong tracing/metrics knowledge, Python, AWS, ITSM fluency, and data mindset (SQL/log queries), plus a solid set of soft skills; nice-to-have items include service maps, synthetic/RUM design, APM tuning, CMDB integrations, and relevant certifications. The role is hybrid and based in India but restricted to Karnataka or Maharashtra, requiring in-office presence part of the week and a follow-the-sun on-call rotation, with Zendesk highlighting its commitment to diversity, AI-based screening policies, and accommodations upon request.

The role involves designing, building, and maintaining features for the Admin Center and AI-powered Admin Copilot, delivering frontend work with JavaScript/TypeScript/React while contributing to backend services, integrating LLM-based features to automate admin tasks, and owning components end-to-end from design to deployment and monitoring. Must-have qualifications include 6–8 years of full-stack or frontend-focused experience, strong JS/TS/React skills, backend experience in Java or similar OO languages, exposure to AI/ML/LLM features in production, and the ability to design scalable, user-centric solutions with strong problem-solving and collaboration skills. Nice-to-have skills include experience with cloud platforms (Azure/AWS/GCP), familiarity with prompt engineering, vector databases, or AI agent orchestration, plus awareness of accessibility, performance, and security, and experience with internal platforms or extensibility frameworks. The role requires candidates to be physically located in Karnataka or Maharashtra, with a hybrid work arrangement that includes part-time onsite presence as determined by the hiring manager. Zendesk emphasizes a calm, inclusive customer experience, notes that AI may be used to screen applications, and supports equal opportunity employment with commitments to diversity and accommodations for disabilities; candidates can contact the company for reasonable accommodations.

Zendesk is seeking a Senior ML Engineer to strengthen its retrieval-augmented generation (RAG) platform used across customer-service channels for 125,000+ brands, helping end-users quickly find answers in knowledge bases. You will deliver AI-powered features using cutting-edge LLMs, collaborate with Product, ML Scientists, and other engineers, mentor juniors, ensure service stability, and contribute to technical design and clean code, while addressing scaling, new use cases, speed/cost optimization, and multi-context reasoning. Requirements include 4+ years building Python ML systems, solid server-side architecture knowledge, cloud deployment experience (AWS/GCP/Azure), the ability to build scalable software, strong communication, and a collaborative, self-managed agile mindset; preferred include experience with LLMs at scale, RAG design, AWS, and data-driven experimentation. The tech stack features Python (and some Ruby), AWS, data stores like RDS MySQL, Redis, S3, Elasticsearch, Kafka, and Athena, with Kubernetes and Docker, Kafka for streaming, and monitoring via Datadog and Sentry. Zendesk offers an inclusive, hybrid work culture with ownership of features at scale, growth opportunities, flexible hours, development funds, and remote-friendly options, along with a commitment to diversity and candidate privacy and an acknowledgment that AI screening may be used in hiring.

Zendesk seeks a RevOps-focused professional to optimize CPQ and Zuora with emphasis on usage-based pricing, collaborating with RevOps, IT, Growth & Monetization, Sales, and Product, and integrating AI to improve decision-making and operational efficiency. The role entails end-to-end project ownership, change management, design/review of system updates, and supporting collections and system integrations to drive efficiency and accuracy in financial operations, plus participation in product launch prep and testing. You will design and coordinate training programs for the RevOps team, leverage AI and automation to enhance training, develop KPIs to measure training and pricing initiatives, and document workflows for quoting, billing, and provisioning. Qualifications include a bachelor’s in a relevant field, 3+ years of experience in finance support/sales ops/training/instructional design, proficiency with G-Suite and Zoom (Salesforce/Zuora familiarity a plus), and strong written/verbal communication and analytical skills, with experience working with remote/global teams. The Poland base salary range is PLN 109,000 to PLN 163,000, with actual compensation based on experience and capabilities and may include bonuses or incentives; the role is hybrid with some in-office requirements, Zendesk is an equal opportunity employer that supports diversity and accommodations, and AI may be used to screen applications per company guidelines and applicable law.

The Renewals Specialist supports the Renewals team to ensure smooth, timely, and customer-centric SaaS contract renewals through administrative tasks and cross-functional coordination. Responsibilities include tracking renewal dates in CRM (e.g., Salesforce), sending renewal reminders, assisting with quotes and contract documentation, coordinating with Sales, Customer Success, and Legal, maintaining renewal pipeline status, responding to renewal inquiries via a ticketing system, and helping with customer check-ins and feedback gathering. Core competencies include foundational product and renewal policy knowledge, relationship management, effective communication and conflict resolution, basic analytical skills for forecasting, and negotiation. Qualifications include a bachelor’s degree or relevant internship/entry-level experience, strong attention to detail and organization, CRM familiarity, a customer-first mindset with eagerness to learn, and excellent written and verbal communication. The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid arrangement requiring in-office attendance part of the week, while offering remote flexibility, reflecting Zendesk’s culture of inclusion and flexibility, and with AI screening and accommodations available as needed.

The posting is for an AI Agent Engineer at Zendesk, highlighting Gen3—a cutting-edge, goal-oriented AI agent system that uses multi-agent architectures and LLMs to reason, plan, and adapt in real time. The role centers on designing, developing, and deploying autonomous agents that leverage LLMs to streamline operations and handle complex, multi-step tasks, while effectively communicating technical concepts to technical and non-technical stakeholders. Responsibilities include building robust, stateful AI agents with Python and frameworks like LangChain and LlamaIndex; integrating with enterprise systems and APIs; evaluating foundation models; leading deployment lifecycles with cross-functional teams; troubleshooting and documenting processes. Core competencies include LLM-oriented system design; tool integration and APIs; retrieval-augmented generation; evaluation and observability; safety and reliability; performance optimization; planning and reasoning; and proficiency in Python, FastAPI, cloud deployment, and CI/CD, with bonuses for advanced degrees, ML fundamentals, productionizing research, and fine-tuning methods. The interview process is multi-stage, and Zendesk emphasizes hybrid work, equal opportunity, diversity and inclusion, and candidate privacy, with mentions of AI-based screening and accommodations.

Zendesk is hiring an Account Executive in Belgium to grow commercial SaaS accounts, focusing on acquiring new customers and expanding existing partnerships by aligning solutions to customers’ goals. Responsibilities include driving revenue growth, managing and nurturing relationships for satisfaction and retention, cross-selling, leveraging data and adoption history to improve conversion and expansion, and leading complex sales cycles with value-based selling and strong executive sponsorship. You will maintain a robust pipeline and accurate forecast to exceed quarterly and annual revenue goals, collaborate with internal teams, and ensure the benefits of Zendesk products align with customers’ objectives. Qualifications include a BA/BS or equivalent, Dutch and/or French, 3+ years of B2B SaaS sales in Belgium with a proven track record, experience in complex renewals, selling to VP/C-level, strong presentation/negotiation/closing skills, entrepreneurial mindset, territory/account planning, and familiarity with Salesforce, Outreach, and Clari, plus willingness to travel. Zendesk emphasizes a humane customer experience with hybrid work options, is an equal opportunity employer committed to diversity and inclusion, may use AI screening in hiring per policy, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Zendesk Consultant to join the CX Accelerator Team, requiring hands-on configuration skills and the ability to work in a startup-like, agile environment on 4-6 week client engagements with travel as needed. The consultant will help revolutionize customer experiences through optimized Zendesk implementations, leveraging a customer-centric approach gained from roles like Assist Consultant, Professional Services Consultant, or a tech-savvy Customer Success Manager. Responsibilities include client engagement and discovery, designing and implementing Zendesk solutions (including integrations), overseeing projects from initial consultation to delivery, conducting training and enablement, and pursuing continuous improvement with on-site travel. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, strong CRM and customer support operations understanding, proven experience in relevant roles, and a preference for agile/startup experience, along with excellent communication, relationship-building, problem-solving, and adaptability. The role is based in Mexico (Mexico City or Estado de Mexico) with a hybrid onsite/remote schedule, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening, and accommodations.

The role is centered on recruiting new partnerships and collaborating with the Enterprise and Commercial sales teams to drive new bookings, expansion bookings, and customer acquisitions with partners, while accelerating opportunity velocity and conveying partner value to sales. It also involves creating and executing a regional go-to-market strategy, coordinating with regional field and channel marketing to fund partner-led campaigns with measurable ROI, and serving as the day-to-day liaison to drive incremental revenue through partner initiatives. The ideal candidate has 10+ years in partner channel development/sales, experience with regional resellers and tech companies, strong executive presence, a solid understanding of Zendesk’s value proposition and how partners monetize services, and a proven ability to present to partners and prospects (with a track record of carrying a quota). The role offers full flexibility, with work primarily remote or from the Melbourne office, supported by digital tools and the option to use Zendesk offices or flex spaces, plus occasional in-person gatherings. Zendesk emphasizes its mission as the intelligent heart of customer experience, supports a hybrid work model, notes AI may be used in screening, and commits to equal opportunity, diversity and inclusion, with accommodations available for applicants who need them.

Zendesk is seeking a Senior Program Manager, Product Development - AI to collaborate with Product Management, Engineering, and AI teams to define and execute a scalable, integrated Customer and Employee Service solution and unify experiences across Zendesk’s AI products. The role involves leading company-wide programs with cross-functional partners, guiding quarterly roadmaps, managing risks, owning regular status reporting, facilitating meetings and ceremonies, and building relationships across global teams. Requirements include extensive software engineering program leadership with at least three large-scale releases, strong AI knowledge, familiarity with Jira/Confluence/Trello/Kanban, risk identification and mitigation, facilitation skills, and experience coordinating multiple global programs. Zendesk emphasizes its mission to improve customer relationships, operates globally with a commitment to diversity and inclusion, and notes that AI may be used to screen applications; the Zendesk Neighbor Foundation supports local communities. For Poland, the base annual salary ranges from zł211,000 to zł317,000, with potential bonuses or incentives, and a hybrid work model requiring some in-office presence as determined by the hiring manager.

The Account Executive (AE) at Zendesk is responsible for driving revenue growth in an assigned territory by shaping and leading the customer’s end-to-end decision-making, with a focus on influencing executive-level decisions and delivering predictable results. Core duties include hitting quarterly and annual targets, building and maintaining a high-quality pipeline with identified decision-makers and timelines, maintaining accurate forecasts, and proactively qualifying opportunities to focus on winnable deals. The role also emphasizes deal strategy and enablement (identifying economic buyers, mapping the decision process, quantifying ROI, and creating executive-ready business cases) along with closing and negotiation, including early engagement with legal, procurement, and security to close within the quarter. Internal collaboration with SDRs, SEs, and CS, cross-functional teamwork, and adherence to structured sales frameworks (e.g., MEDDPICC) are required, along with continuous improvement and strong CRM discipline. Required qualifications include B2B SaaS selling experience, a track record of closing mid-to-large multi-stakeholder deals with executive stakeholders, solid pipeline and forecast management, and core competencies such as data-driven decision making, resilience, accountability, and the ability to operate in fast-changing environments; the company also highlights ICONIC values, a hybrid work model, and commitments to equal opportunity and accommodations.

Zendesk is hiring a Staff Machine Learning Scientist for the AI Agent product (Gen3) to bridge cutting-edge ML research with real-world impact and shape the product roadmap. Responsibilities include designing and testing novel AI solutions for real business problems, owning end-to-end research projects from requirements to design and reporting, conducting peer reviews, staying current with NLP/ML literature, helping AI engineers implement designs in production, using rapid experimentation tools, and collaborating with product managers to discover the roadmap. Required qualifications include a degree in CS/ML/Engineering/Math, a proven record of ML or NLP research (ideally in industry), the ability to translate research ideas into proof-of-concept models, a practical approach to applying ML to business problems, with a bonus for experience in LLMs, prompt engineering, AI agent context management, and conversational AI/voice technologies including TTS and STS, plus strong communication skills. Success will be measured by alignment with the product roadmap, effective collaboration with product, engineering, and design teams, and the ability to identify, prioritize, and champion new opportunities. The interview process comprises an initial talent call, an interview with a hiring team member, a take-home technical/research challenge, a technical interview with two scientists, and a final interview with CTO or Engineering Manager/Director; the role supports a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion, potential AI screening of applications, and accommodations for applicants with disabilities.

Zendesk is seeking an Associate Localisation Program Manager to oversee end-to-end localisation operations for its global products, coordinating translation projects, vendor relationships, budgets, and AI-driven automation. The role involves managing the full lifecycle of translation projects, educating stakeholders on localisation processes, building strong vendor partnerships, and ensuring timely, high-quality delivery. You will track and optimize localisation budgets, monitor KPIs and quality metrics, collaborate cross-functionally, document processes, and drive continuous improvements and AI-enabled efficiency. Requirements include a Bachelor’s or equivalent, 2-4 years in localisation PM/ops/vendor management in tech, ability to work autonomously in a fast-paced global environment, strong organizational and communication skills, familiarity with translation management systems (e.g., Phrase) and Unicode/CLDR, and a data-driven mindset. The position is based in Karnataka or Maharashtra, India with a hybrid schedule requiring some in-office presence, and Zendesk highlights its commitment to diversity, equal opportunity, accommodations, and, as applicable, AI-based screening.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by hunting new opportunities, closing deals, and building cross-functional relationships that align product value with customers’ goals. The role focuses on driving top-line revenue through new customer acquisition and account expansion, nurturing relationships for retention, cross-selling, using data and customer intent to prospect, and maintaining a robust Salesforce-based pipeline with accurate forecasts and KPIs. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven track record of exceeding targets, strong deal-making and outreach skills, an entrepreneurial mindset, experience with territory plans, and familiarity with tools like Salesforce, Outreach, and Clari. Zendesk’s mission is to power exceptional customer service and meaningful human connections, supported by a hybrid work model with global offices and remote options. The company is an equal opportunity employer, may use AI in screening per its policies, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Director of Sales Strategy to drive global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, aligning GTM priorities with executives, driving enterprise-scale transformation, turning data into executive recommendations, and promoting best practices across markets. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration success, strong cross-functional leadership, advanced analytics, and exceptional C-suite communication, with fluency in English. The position is fully flexible: remote work with optional on-site Zendesk spaces for collaboration. Compensation ranges from $170,000 to $256,000 in base pay, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity and a commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is hiring a Sales Operations Analyst who will drive a global transformation by designing data‑driven workflows, automations, and AI‑powered solutions to improve the go‑to‑market engine and partner across Sales, Marketing, Product, and IT, with a strong APAC focus. You will lead sales system initiatives, deploy Salesforce‑integrated automations, and maintain and improve integrations and tooling to streamline workflows and scale for global teams. You’ll activate data with SQL, AI, and BI tools to build dashboards, reports, and alerts that enable informed decision‑making, and work with cross‑functional teams to ensure successful adoption of new tools and processes. Qualifications include 3–5 years in Sales/Revenue Operations or Systems Analysis (SaaS/B2B preferred), strong communication skills, Salesforce experience (Admin cert a plus), Zendesk experience a plus, and hands‑on API/iPaaS work (e.g., Workato, Zapier). The role is hybrid, with some in‑office time required, and Zendesk emphasizes fairness, diversity, and inclusion, equal opportunity employment, potential AI screening, and accommodations for applicants with disabilities.

Zendesk is hiring for Sales Development in the EMEA region to drive new business, build a high-potential talent pipeline, and deliver an outstanding customer experience in a fast-paced environment. The role includes being a key member of the sales team, managing a busy outbound pipeline, prospecting into cold accounts and existing Zendesk segments, and generating high-value pipeline across startups to enterprise customers. Candidates should have at least six months of sales experience, a passion for consultative/SaaS sales, strong communication, a self-starter, and fluency in English and Arabic, with a hybrid work arrangement requiring time in the Lisbon office. Zendesk emphasizes its hybrid work model and inclusive culture, notes that AI may be used to screen applicants, and affirms it is an equal opportunity employer with accommodations available for disabilities. The description frames Zendesk as the intelligent heart of customer experience and invites applicants to explore careers through its site, with in-office scheduling to be determined by the hiring manager.