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Lucid Software is a leader in visual collaboration offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative, and teamwork, while fostering a diverse, inclusive culture and a hybrid work model. The company has earned multiple recognitions (Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, People’s Companies that Care) and serves over 100 million users, including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Professional Services Consultant acts as a trusted advisor and delivery lead within Lucid's Professional Services, engaging with enterprise accounts to maximize investment in the Visual Collaboration Suite and translating complex challenges into clear, visual strategic roadmaps at the intersection of business strategy and technical execution. Responsibilities include partnering with Fortune 500 stakeholders to design customized engagements, guiding clients to leverage Lucid for transformation outcomes, facilitating executive workshops on digital transformations and change management, analyzing environments to identify friction points, extracting feedback to influence product roadmaps, and promoting successful client outcomes through case studies and industry presentations. Requirements include 5+ years in a highly consultative role with experience presenting to C-suite executives, familiarity with AI, process management, or enterprise architecture, exposure to cloud environments, and a track record of turning chaotic environments into structured deliverables; the role is hybrid with in-person work at the South Jordan, UT office two days per week (Tuesday and Thursday), with preferred qualifications including a master’s degree, prior engineering/R&D or software development experience, relevant cloud or enterprise architecture certifications, and experience leading large-scale software rollouts.

Lucid Software is a leader in visual collaboration offering the Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, while maintaining a diverse, respectful, and inclusive culture in a hybrid workplace. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, serving more than 100 million users worldwide including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Professional Services Consultant role sits within Lucid’s Professional Services, acting as a trusted advisor and delivery lead for enterprise accounts, translating complex challenges into visual strategic roadmaps and collaborating with buyers, IT, and product teams to accelerate product adoption and drive organizational agility. Key responsibilities include designing customized engagements with Fortune 500 stakeholders, guiding transformation outcomes using Lucid solutions and enablement programs, facilitating executive workshops on digital transformations and AI/process transformation, identifying friction points, feeding insights into the product roadmap, and producing public case studies and industry presentations. Requirements include 5+ years in a consultative, customer-facing role, understanding of AI, process management, or enterprise architecture, cloud exposure, and experience presenting to Directors, VPs, and C-suite leaders; the role is hybrid in Raleigh, NC with in-person collaboration on Tuesdays and Thursdays, and preferred qualifications include a Master’s degree, prior engineering/R&D experience, relevant certifications, and experience leading large global software rollouts.

Lucid Software is a leader in visual collaboration with awards like Forbes Cloud 100 and Fortune Best Workplace in Technology, operating as a hybrid workplace that emphasizes diversity and core values such as teamwork, innovation, empowerment, initiative, ownership, and excellence. The Developer Platform team aims to embed Lucid within tools customers already rely on (such as Slack) and expand the platform via APIs to power Lucid AI and the broader ecosystem, with a Senior Product Manager needed to own this strategy. The role requires cross-functional collaboration across UX, Engineering, Marketing, and Sales, becoming an expert advocate for customers, owning multi-project roadmaps aligned to company strategy, and guiding features through ideation, development, release, analysis, and iteration using qualitative and quantitative research and metrics. Requirements include a Bachelor’s degree or equivalent, 5+ years of software PM experience, and a proven ability to lead cross-team platform initiatives and communicate with engineers, executives, security, and end users. Preferred qualifications include strong design/brand sensibilities, experience with document-centric SaaS and platform/API strategy, SaaS admin experience, rapid prototyping and AB testing, mentoring, and autonomy in ambiguous, cross-functional environments.

Lucid Software is a leader in visual collaboration, recognized with awards such as Forbes Cloud 100 and Fortune Best Workplace in Technology, and supports a hybrid workplace while upholding core values like teamwork, innovation, empowerment, initiative, ownership, passion, excellence, and a commitment to diversity and inclusion. They are seeking a Senior Product Manager for the Developer Platform to shape how Lucid embeds within customer tools (e.g., Slack) and how APIs power Lucid AI, MCPs, and the broader ecosystem, joining a cross-functional team of PMs, UX designers, engineers, and QA specialists. Responsibilities include driving collaboration across UX, Engineering, Marketing, Sales, and other product teams; representing and advocating for customers; owning multi-project roadmaps aligned to company strategy; managing feature lifecycles from ideation to iteration; and conducting qualitative and quantitative research to validate ideas and optimize features using metrics. Requirements include a bachelor’s degree or equivalent, 5+ years of software product management experience, a proven track record leading cross-team platform initiatives and improving core B2B SaaS metrics, and the ability to communicate with engineers, executives, sales, security, and end users while de-risking through rapid validation. Preferred qualifications include strong design polish and brand sense, experience with document-centric SaaS solutions, ownership of platform or API strategy beyond a single feature, familiarity with SaaS admin scenarios, rapid prototyping and AB/multivariate testing, mentoring PMs, and comfort operating autonomously in ambiguous, cross-functional environments (ref #LI-DA1).

Lucid Software is a leader in visual collaboration and work acceleration, recognized with awards like Forbes Cloud 100 and Fortune Best Workplace in Technology, and supports a hybrid work model. The company emphasizes core values of teamwork over ego, innovation, individual empowerment, initiative and ownership, and passion and excellence, while fostering a diverse, respectful, and inclusive environment. As a Security Analyst, you will protect corporate assets and world-class web applications, focusing on day-to-day GRC operations, third-party risk assessments, and maintaining SOC 2 and ISO 27001 compliance to champion customer trust. Responsibilities include conducting vendor risk assessments, responding to security questionnaires, tracking evidence for audits, proactively identifying threats, delivering security awareness training, and partnering with Legal, Engineering, IT, Finance, and HR to enforce security policies. Requirements include a bachelor's degree, 3+ years of third-party risk management and GRC experience, knowledge of security frameworks (e.g., NIST 800-53, ISO 27001, SOC 2), strong communication and cross-functional collaboration skills, and preferred qualifications such as SaaS/cloud experience, certifications (CRISC, CISSP, CISA, etc.), cloud proficiency, and familiarity with AI-enabled automation.

Lucid Software is a leader in visual collaboration with a hybrid workplace and a culture grounded in teamwork, innovation, empowerment, initiative, ownership, and excellence, while valuing diversity and inclusion. The Security Analyst role focuses on day-to-day governance, risk, and compliance (GRC) operations, third-party risk assessments, and safeguarding customer trust to protect the business and assets. Responsibilities include conducting third-party risk assessments, responding to vendor security questionnaires, collecting evidence for SOC 2 and ISO 27001 audits, identifying threats, delivering security awareness training, ensuring regulatory compliance, and tracking security metrics while collaborating with Legal, Engineering, IT, Finance, and HR. Requirements include a bachelor’s degree in information security, business management, or related fields, 3+ years of experience in third-party risk management/GRC, familiarity with NIST 800-53, ISO 27001, SOC 2, strong organizational and communication skills, and ability to translate security concepts for non-technical teams. Preferred qualifications include SaaS/cloud experience, knowledge of cloud environments (AWS, GCP, or Azure), relevant certifications (CRISC, CISSP, CISA, etc.), experience with process improvement and automation of GRC, and the ability to use AI tools to enhance workflows.

Lucid Software is a leader in visual collaboration with products like the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, ownership, initiative, and teamwork in a diverse, inclusive culture. It operates as a hybrid workplace, promoting work-life balance with remote and office options, and has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People Companies that Care. Lucid serves over 100 million users worldwide, including customers like Google, GE, and NBC Universal, and collaborates with partners such as Google, Atlassian, and Microsoft. The Technical Product Support Specialist role on the Customer Operations team involves front-line customer interaction, cross-functional collaboration, building and managing a Lucid product community, creating help center content, and driving product improvements based on feedback and analytics. Requirements include 2 years of experience or a bachelor’s degree, strong ownership, ability to work independently and across teams, excellent communication and analytical skills, and a hybrid in-person presence at the South Jordan, UT office two days per week, with preferred qualifications in system optimization, project management, mentoring, UX, and experience with AI agents or LLMs.

Lucid Software leads in visual collaboration and work acceleration with products like the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego within a diverse and inclusive environment. Lucid is a hybrid workplace that supports a healthy work-life balance by allowing remote work, in-office, or a mix depending on role and team needs. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and its solutions are used by more than 100 million users worldwide with customers including Google, GE, and NBC Universal and partnerships with Google, Atlassian, and Microsoft. As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines with customers, drive solutions through professional communication and cross-functional collaboration, help launch new products and features, and own relationships between Lucid products and users. Responsibilities include developing product expertise, troubleshooting issues, collaborating with Engineering and Product Management on bugs, growing and managing a Lucid product community, creating high-quality Help Center and education content, and analyzing user data to improve content and user experience, while the role requires 2 years of experience or a Bachelor’s degree, independent and cross-functional work, strong written and verbal communication, analytical skills, and a hybrid Raleigh, NC arrangement two days per week (Tuesday and Thursday), with preferred qualifications in system optimization, basic project management, mentoring, UX principles, and experience with AI agents or LLMs.

Lucid Software is a leader in visual collaboration with a hybrid workplace and a culture rooted in teamwork, innovation, empowerment, initiative, ownership, and excellence, and has earned awards like Forbes Cloud 100 and Fortune Best Workplace in Technology while committing to diversity and inclusivity. They’re seeking a Product Manager to advance their products through cutting-edge AI, joining a team focused on AI innovation and new product discovery, including collaborative AI products, agentic workflows, and canvas-native generative features. The role involves partnering with product teams to identify, test, and de-risk new AI capabilities via prototypes and experiments, shaping product development processes, and translating customer insights into AI experiences that feel natural, useful, and trustworthy while owning AI platform capabilities and evaluations from strategy to launch. Requirements include 4+ years of PM experience in B2B SaaS with cross-functional launches, experience bringing agentic AI products to market in fast-moving environments, a strong understanding of AI systems (agent architectures, RAG, evaluations, and the tradeoffs between quality, latency, reliability, and cost), and a proven ability to collaborate across Engineering, Design, Data Science, Product, and Go-to-Market teams. Preferred qualifications include direct experience leading innovation or new product discovery teams, experience with visual collaboration, spatial computing, or digital whiteboarding, and mentoring other PMs on AI lifecycle best practices, with the job tagged #LI-DA1.

Lucid Software is a leader in visual collaboration, recognized with Forbes Cloud 100 and a Fortune Best Workplace in Technology, and operates a hybrid workplace with a culture built on teamwork over ego, innovation, empowerment, initiative, ownership, and excellence, while valuing diversity and inclusion. They are seeking a Product Manager to elevate their products by leveraging cutting-edge AI, focusing on emerging technologies, AI-driven features, agentic workflows, and canvas-native generative capabilities. The PM will join a vibrant team focused on AI innovation and new product discovery, leading AI platform and evaluation in partnership with the AI leadership group, and will collaborate across engineering, design, data science, and product to deliver scalable foundations enabling rapid experimentation and customer value validation. Responsibilities include partnering with product teams to identify, test, and de-risk new AI capabilities through prototypes and experiments, shaping product development processes and evaluation strategies for fast, high-confidence decisions, staying at the forefront of modern AI, and translating customer insights into trustworthy AI experiences. Requirements include 4+ years of B2B SaaS PM experience with cross-functional delivery, experience bringing agentic AI products to market in fast-moving environments, strong understanding of AI systems and tradeoffs, and ability to influence stakeholders; preferred qualifications include experience leading innovation or new product discovery teams, background in visual collaboration or spatial computing, and mentoring other PMs on AI lifecycle best practices, with #LI-DA1.

Lucid Software leads in visual collaboration and work acceleration with the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by values of innovation, excellence, empowerment, initiative, ownership, and teamwork in a respectful, inclusive hybrid culture. The company has earned Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves over 100 million users worldwide, with customers like Google, GE, and NBC Universal, and partners such as Google, Atlassian, and Microsoft. The Sales Team drives growth, with the Scaled Account Specialist leading strategic growth and management for SMB accounts through scalable, low-touch engagement within the Transactional Business Team. Responsibilities include managing a large SMB portfolio as the primary contact, overseeing renewals, expansions, downgrades and cancellations, maintaining Salesforce data, analyzing customer feedback, developing scalable playbooks, and collaborating cross-functionally to route leads and ensure a seamless experience. Requirements include a bachelor’s degree, 1–2 years of experience, strategic thinking, strong organization and communication skills, and a hybrid role in South Jordan, UT (two days per week, Tuesday and Thursday), with preferred qualifications in CRM experience and a curiosity to become a Lucid subject-matter expert; #LI-KC1.

Lucid Software is a leader in visual collaboration with a hybrid workplace and a culture built on teamwork, innovation, empowerment, initiative, ownership, and excellence, committed to inclusivity. The Raleigh part-time Office Manager role provides afternoon coverage (Mon-Fri 12:00–5:00 PM), totaling 20-25 hours per week, supporting the Workplace Experience team. Key responsibilities span facility management, office maintenance, equipment moves, meeting room and floor housekeeping, technology coordination with IT, kitchen and coffee service, catering, event and culture coordination, and after-hours support as needed. Additional duties include administrative tasks such as shipping, monitoring office channels (Slack/Zendesk), and assisting with workplace experience projects like gym access coordination. Requirements include at least one year in a professional office setting, ability to work in-office five days on the stated schedule, strong communication and multi-tasking, proficiency with G-Suite or Office 365, and the ability to lift 25–50 lbs; preferred qualifications include facilities management experience and experience in a high-tech environment.

Lucid Software is a leader in visual collaboration with awards like Forbes Cloud 100 and Fortune Best Workplace in Technology, and it supports a hybrid workplace and a culture built on teamwork, innovation, empowerment, initiative, ownership, and excellence while prioritizing diversity and inclusion. They are seeking a hands-on, self-driven Sales Enablement Manager for the North America Commercial Sales teams to lead onboarding, performance coaching, and development of high-impact enablement programs, collaborating closely with sales leadership, frontline managers, cross-functional partners, and global enablement peers. Responsibilities include serving as the primary enablement partner for NA Commercial (Corporate, Mid-Market, SMB AEs), customizing global programs, delivering live workshops, coaching reps and managers, creating enablement assets, reinforcing initiatives post-launch, and using data-driven insights and AI to measure impact; success will be judged by metrics such as reduced time-to-productivity and quota attainment trends. The role also covers New Hire Onboarding & Ramp, facilitating onboarding sessions and coaching new hires through their first 90 days, tracking progress, and coordinating with managers to ensure readiness, along with ongoing manager enablement and field feedback loops. Requirements include 4+ years in SaaS sales or sales enablement, a proven record of coaching results, preferred coaching certification, experience with AI tools, proficiency in methodologies like MEDDPICC or Challenger, familiarity with tools such as Salesforce, Gong, and ZoomInfo, and the ability to partner credibly with sales leaders; it’s a hybrid role based in South Jordan, UT, two days per week (Tuesday and Thursday).