The Ampin App
deep insights into the Atlassian community

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) alongside airfocus to help teams turn ideas into reality. The company emphasizes core values such as innovation, excellence, ownership, empowerment, teamwork, and a diverse, inclusive culture with a hybrid workplace that supports remote or office-based work. The Customer Operations team supports users by troubleshooting technical issues, maintaining help content, monitoring key metrics, collaborating with Engineering, Product, Marketing, and engaging with the Lucid Community and power-user programs, while also handling billing inquiries and refunds. Responsibilities include developing technical product expertise, writing Help Center content, processing cancellations, implementing product/account changes in billing, and investigating customer requests and disputes. The role requires pursuing a Bachelor’s degree, strong ownership and communication, independence and cross-functional collaboration, solid analytical and problem-solving skills, with a hybrid location in South Jordan, UT requiring two in-office days per week (Tue and Thu); preferred qualifications include troubleshooting, content creation, basic data analytics, and teaching or mentoring experience.

Lucid Software is an AI-driven work-acceleration company offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, helping organizations streamline work and drive transformation at scale. The company upholds values of innovation, excellence, empowerment, initiative, and teamwork, and promotes a diverse, respectful, inclusive culture with a hybrid work model. Its Customer Operations team assists users, uses incoming data to improve product health, and engages customers through direct support and scalable solutions for a global audience. Responsibilities include investigating and resolving technical issues, maintaining product expertise, monitoring user metrics, collaborating cross-functionally, writing Help Center content, engaging with the Lucid Community, and handling billing-related requests such as cancellations and refunds. Requirements include pursuing a Bachelor’s degree with strong academics, ownership and communication skills, the ability to translate complex ideas, independent and cross-functional work, analytical ability, and a Raleigh, NC hybrid role requiring two on-site days per week (Tuesday and Thursday), with preferred qualifications in troubleshooting, content creation, basic data analytics, and mentoring.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite and airfocus to help teams turn ideas into reality and drive business transformation. The company emphasizes innovation, excellence, empowerment, initiative, and teamwork, values diversity and inclusivity, and supports a hybrid workplace with flexible remote/office options. They are hiring a hands-on Sales Enablement Manager for North America Commercial as part of the Field Enablement team to partner with sales leadership and deliver regionally tailored onboarding, coaching, and enablement programs that translate global priorities into practical field deliverables. Responsibilities include regional enablement and field readiness, designing workshops and coaching plans, supporting new product launches, creating enablement assets, and using AI-driven insights to measure impact and guide improvements, including manager enablement and post-launch reinforcement. Requirements include 4+ years in SaaS sales enablement or related roles, proven coaching results (certified coaching preferred), experience with AI tools, familiarity with methodologies like MEDDPICC/Challenger, proficiency with Salesforce/Gong/ZoomInfo, strong communication skills, and a hybrid South Jordan, UT position requiring two in-office days (Tue and Thu).

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help organizations streamline work and drive business transformation. The company emphasizes values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, and maintains a diverse, respectful, and inclusive hybrid work environment. They are seeking a hands-on Field Enablement Manager for North America Commercial Sales to lead onboarding, coaching, and development of high-impact enablement programs and to accelerate ramp time for new hires, partnering with sales leadership, frontline managers, cross-functional teams, and global enablement peers. Responsibilities include serving as the primary enablement partner for NA Commercial, customizing global programs, running live deal clinics, creating assets, coaching managers, and using AI insights and Gong/Salesforce data to improve field performance, plus post-launch reinforcement and regional launches for new products and plays. Requirements include 4+ years of B2B SaaS field-facing sales enablement or related experience with proven coaching results, preferred formal coaching certification, experience with AI tools, familiarity with MEDDPICC/Challenger/ValueSelling, and proficiency with Salesforce, Gong, and ZoomInfo; the role is hybrid in South Jordan, UT, two days per week.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality. The suite, combined with accelerators for cloud and process transformation, enables organizations to streamline work, foster alignment, and drive large-scale business transformation, grounded in core values of innovation, excellence, empowerment, initiative, ownership, and teamwork, with a respectful, inclusive culture in a hybrid workplace that supports remote, in-office, or mixed arrangements. Lucid counts more than 100 million users and serves Fortune 500 companies and other large organizations such as Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile, with rapid user growth. The Professional Services Consultant acts as a trusted advisor and delivery lead, translating complex enterprise challenges into clear, visual strategic roadmaps and collaborating with enterprise buyers, IT stakeholders, and product teams to accelerate adoption, secure renewals, and unlock new revenue. Requirements include 5+ years in a consultative, customer-facing role, knowledge of AI, process management, or enterprise architecture, exposure to cloud environments, and a track record of presenting to Directors, VPs, and C-suite, with a hybrid role based in South Jordan, UT (two in-office days per week) and preferred qualifications such as a master’s degree and relevant certifications.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality. Its suite and accelerators are designed to streamline work, foster alignment, and drive business transformation at scale, guided by values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, with a respectful and inclusive culture and a hybrid work model. Lucid is widely adopted, ranked #13 among Fortune 500 business applications and serving over 100 million users, with customers like Google, GE, Siemens, VW, NBCUniversal, JLR, and T-Mobile relying on its solutions. The Professional Services Consultant role acts as a trusted advisor and delivery lead within Lucid’s Professional Services organization, translating complex enterprise challenges into visual roadmaps to accelerate adoption, secure renewals, and unlock revenue opportunities in strategic accounts. Responsibilities include partnering with Fortune 500 stakeholders to design engagements, guiding clients on transformation outcomes, facilitating executive workshops, analyzing environments to identify friction points, and feeding insights to influence product roadmaps; requirements include 5+ years in a consultative role, knowledge of AI/process management or enterprise architecture, cloud exposure, and experience presenting to C-suite, with a hybrid Raleigh in-office schedule (Tuesdays and Thursdays) and preferred qualifications such as a master's degree, prior engineering background, relevant certifications, and experience leading large global SaaS rollouts.

Lucid Software is a leader in AI-driven work acceleration with the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and it promotes values such as innovation, excellence, empowerment, initiative and ownership, and teamwork within a hybrid work environment. The Senior Application Security Engineer will be a trusted security partner embedded in the development lifecycle, collaborating with engineering, product, and corporate teams to bake security in from the start and protect customer trust. Responsibilities include conducting security architecture and design reviews, driving a risk-based approach, mentoring engineers, building cross-functional partnerships, maturing the SSDLC, ensuring AI tools stay within risk limits, leading product design reviews, developing scalable security tooling and CI/CD integration, and leading the security champions program. Requirements include 5+ years in software engineering, application security, or related SaaS fields; proven relationships with product and engineering teams; experience securing web applications on modern frameworks and AWS; white-box pentesting; strong SSDLC and secure development practices; knowledge of common vulnerabilities (OWASP Top 10, API security, authz/authn); proficiency in integrating security tooling into CI/CD; a risk-focused mindset; and familiarity with AI security risks and evolving threats, plus strong communication skills. Preferred qualifications include experience with modern tech stacks, familiarity with security frameworks and standards (OWASP ASVS, NIST 800-53, SOC 2, GDPR), relevant certifications (OSCP, BSCP, GWEB, PNPT, or similar), bug bounty program management experience, and a Bachelor's degree in Computer Science or Information Security.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive business transformation at scale. The company upholds core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork, and fosters a respectful, inclusive, hybrid work environment with flexible remote or office-based arrangements. The Senior Application Security Engineer role is embedded in the development lifecycle as a trusted security partner, collaborating with engineering, product, and legal teams to build security in from the start and to manage AI tool risk. Responsibilities include conducting security architecture and design reviews, driving a risk-based approach to vulnerabilities, maturing the SSDLC, building scalable security tooling for CI/CD, mentoring engineers, and leading security reviews and security-champions initiatives. Requirements include 5+ years in SaaS software/security, AWS experience, white-box pen testing, SSDLC expertise, knowledge of OWASP Top 10 and API security, and experience integrating security into CI/CD pipelines, with preferred qualifications including relevant certifications, familiarity with AI security risks, and a bachelor’s degree.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality. Their tools are designed to streamline work, foster alignment, and enable large-scale business transformation, guided by values of innovation, excellence, ownership, and teamwork in a diverse, inclusive culture. Lucid serves major organizations, including Fortune 500 companies like Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile, and has over 100 million users with rapid ongoing growth. The Sales Team includes roles such as Scaled Account Specialist and the Transactional Business Team, focusing on SMB lifecycle management, renewals, expansions, and delivering value through scalable, low-touch engagement. The Scaled Account Specialist role involves managing a large SMB portfolio, Salesforce data, cross-functional collaboration, and developing scalable playbooks, and is a hybrid position in South Jordan, UT requiring a bachelor’s degree and 1-2 years of experience with two in-office days (Tuesday and Thursday).

Lucid Software is an AI-driven work-acceleration company offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, with a mission to turn ideas into reality, a set of core values centered on innovation, excellence, empowerment, initiative, and teamwork, and a hybrid, inclusive work culture. The Security Analyst role focuses on protecting corporate assets and leading day-to-day GRC operations, third-party risk assessments, and championing customer trust within Lucid's security team. Responsibilities include conducting third-party vendor risk assessments and internal risk evaluations, responding to vendor security questionnaires, collecting evidence for SOC 2 and ISO 27001 audits, proactively identifying threats, delivering security awareness training, ensuring regulatory compliance, and collaborating with Legal, Engineering, IT, Finance, and HR. Requirements include a bachelor’s degree in information security, business management, or related field; 3+ years of experience in third-party risk management and GRC; knowledge of frameworks like NIST 800-53, ISO 27001, SOC 2; strong organizational, documentation, and interpersonal skills; and the ability to communicate security concepts to both technical and non-technical stakeholders. Preferred qualifications include SaaS/cloud experience, risk-management expertise, certifications such as CRISC, CISSP, CISA, SSCP, CC, Security+, strong cloud platform knowledge (AWS, GCP, Azure), process-improvement and automation skills, and the ability to leverage AI tools to enhance workflows.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive business transformation at scale. The company upholds values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering a respectful, inclusive culture in a hybrid work environment. As a Security Analyst, you will protect corporate assets and customer-facing applications, focusing on day-to-day GRC operations, third-party risk assessments, and supporting vendor security questionnaires while collecting evidence for SOC 2 and ISO 27001 audits. You will identify threats, develop practical security solutions, deliver security awareness training, ensure regulatory compliance, and partner with Legal, Engineering, IT, Finance, and HR to implement improved security controls and workflows. Required qualifications include a bachelor’s degree and at least 3 years in third-party risk management and GRC, knowledge of security frameworks (NIST 800-53, ISO 27001, SOC 2), strong cross-functional communication, with preferred qualifications in SaaS/cloud environments, relevant certifications (CRISC, CISSP, CISA, etc.), cloud platform experience, process improvement, automation, and the use of AI tools.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help organizations transform cloud and processes at scale, with over 100 million users and clients like Google, GE, Siemens, VW, NBCUniversal, JLR, and T-Mobile, and a rapidly growing user base. The company emphasizes core values of innovation, passion and excellence, ownership, initiative, and teamwork over ego, and maintains a diverse, respectful, inclusive culture with a hybrid work model. The Technical Product Support Specialist on the Customer Operations team will be on the front lines with Lucid’s customers, driving solutions through professional communication and cross-functional collaboration, helping launch new products, and shaping help centers, online communities, and email support. Responsibilities include maintaining product expertise, investigating and resolving issues, collaborating with Engineering and Product Management on bugs, monitoring key user metrics, growing and managing a Lucid product community, and contributing to clear Help Center content and user education. Requirements include 2 years of experience or a bachelor’s degree, strong ownership and independence, the ability to translate complex ideas into simple content, excellent verbal and written communication and analytical skills, and a hybrid South Jordan, UT schedule (in-person two days per week on Tuesday and Thursday), with preferred qualifications in system optimization, basic project management, teaching or mentoring, UX understanding, technical troubleshooting, and AI/LLM familiarity.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive transformation at scale. The company emphasizes core values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering a respectful, inclusive culture with a hybrid, flexible work environment. Lucid serves over 100 million users and counts Fortune 500 firms and major organizations like Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile among its customers, continuing rapid growth by attracting hundreds of thousands of new users each month. The Technical Product Support Specialist on the Customer Operations team will be on the front lines with customers, drive solutions through cross-functional collaboration, help launch new products and features, and build and manage a dynamic product community plus helpful content for millions of users. Requirements include about 2 years of experience or a strong degree, a strong sense of ownership, ability to work independently and cross-functionally, translate complex technical ideas into simple content, excellent communication and analytical skills, and a hybrid Raleigh, NC role with in-office days on Tuesday and Thursday; preferred qualifications include experience in project management, UX, AI/LLMs, and mentoring.

Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and transform work at scale. The company emphasizes values of innovation, excellence, empowerment, initiative, ownership, and teamwork, and maintains a respectful, inclusive culture within a hybrid work environment. They are hiring a Product Manager to advance AI-focused products on a team dedicated to innovation and new product discovery, including collaborative AI, agentic workflows, and canvas-native generative features. Responsibilities include partnering with product teams to identify, test, and de-risk new AI capabilities through prototypes and experiments, improving product development and evaluation practices, and owning AI platform capabilities from strategy through launch in collaboration with engineering, design, data science, and product teams. Requirements include 4+ years of PM experience in B2B SaaS, experience bringing agentic AI to market in fast-moving environments, strong understanding of modern AI systems and evaluations, exceptional product judgment, and proven cross-functional collaboration; preferred qualifications include leading innovation or new product discovery teams, experience with visual collaboration platforms, and mentoring other PMs.

Lucid is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to streamline work and drive transformation, guided by values of innovation, excellence, empowerment, initiative, and teamwork in an inclusive, hybrid workplace. The company is hiring a Product Manager to advance AI-powered products, joining a team focused on innovation, emerging technologies, and AI, including collaborative AI products, agentic workflows, and canvas-native generative features. Responsibilities include partnering with product teams to identify and de-risk new AI capabilities, validate customer value through prototypes and experiments, improve product development and evaluation processes, stay at the forefront of AI, and own AI platform capabilities from strategy to launch. Requirements include 4+ years of PM experience in B2B SaaS, experience bringing agentic AI products to market in fast-moving, evolving environments, strong understanding of AI systems (agent architectures, RAG, evaluations) and tradeoffs, and proven cross-functional collaboration. Preferred qualifications include leadership of innovation or new product discovery teams, experience with visual collaboration or digital whiteboarding platforms, and mentoring other PMs on AI product lifecycle practices.