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Zendesk is looking for a Group Manager of Thought Leadership & Insights to enhance its market presence in customer service. This strategic role requires a leader with a background in research, storytelling, and AI innovation, capable of transforming complex data into impactful narratives. The responsibilities include leading first-party research initiatives, developing a cohesive thought leadership strategy, and managing a team of researchers and content strategists. The ideal candidate should possess over eight years of experience in insights and research, along with strong storytelling skills and familiarity with research methodologies. Zendesk values diversity and aims to create an inclusive workplace, offering a hybrid work model and equal employment opportunities.

Zendesk is seeking a GTM Enablement Video Editor to enhance its service platform, which is anchored in delivering effective customer solutions. This role involves collaborating with Program Managers to create impactful videos for learning and events, focusing on video storytelling. Candidates should possess expertise in video editing, particularly using Adobe Suite and motion graphic software like After Effects, along with an understanding of AI video tools. Additional desired skills include proficiency in videography, animation software, and some familiarity with JavaScript, and candidates should have strong communication skills. The position is based in Austin, TX, with an annual salary range of $148,000 to $222,000, emphasizing Zendesk's commitment to diversity and inclusion in hiring practices.

Zendesk is seeking a Senior Manager, Sales Acceleration to lead initiatives that enhance sales growth and operational efficiency through data analysis and strategy development. The role involves collaborating with cross-functional teams, assisting sales leaders with best practices, and participating in initiatives aimed at scaling the business. Candidates should have a bachelor’s degree, 3-5 years of relevant experience in software/SaaS strategy or management consulting, and demonstrate strong analytical and communication skills. The position offers a fully flexible remote work option, complemented by opportunities for in-person collaboration. The annualized salary range for this role is $146,000 to $218,000, with additional bonuses and benefits available.

The job description details the role of a Managed Services Consultant at Zendesk, which involves supporting enterprise customers by optimizing their use of Zendesk products and enhancing their customer service experience. Key responsibilities include managing a portfolio of customers, maintaining product expertise, providing proactive assistance, and collaborating on customer service policies. The ideal candidate should have a Bachelor's degree, over five years of consulting or customer success experience, and strong communication and interpersonal skills. Zendesk promotes a hybrid work environment that encourages in-person collaboration while providing flexibility for remote work. The company is committed to fostering diversity and inclusion in the workplace and offers competitive salaries and benefits for its employees.

Zendesk is looking for a strategically minded and data-driven Senior Treasury Analyst to enhance their global treasury team. This role involves optimizing cash flow, liquidity planning, and capital markets strategy using AI-powered tools and advanced data analytics. Responsibilities include developing capital allocation models, conducting market analysis, providing data-backed funding recommendations, and managing financial risks. Candidates should possess a strong finance or data analytics background, advanced Excel and programming skills, and excellent communication abilities. Zendesk offers a hybrid work environment, competitive salary range, and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Sales Manager to lead a high-performing Enterprise sales team with a strong focus on B2B sales and leadership to drive revenue growth. The ideal candidate should have a minimum of 10 years of experience in sales, including 5 years in management, and demonstrate success in achieving targets. Responsibilities include hiring and coaching team members, analyzing market trends, and providing strategic guidance to increase market share. The role emphasizes collaboration, innovative thinking, and building strong relationships with customers to adapt to their needs. Zendesk offers a competitive salary range of $257,000-$385,000, promotes diversity and inclusion, and provides flexibility in work arrangements.

The Senior Director of Customer Success at Zendesk is responsible for leading the strategic growth and execution of the Commercial segment by managing a high-performing team and fostering strong customer partnerships. The role includes defining a long-term vision for customer success, shaping customer experience strategies, and ensuring product adoption and customer satisfaction. Key responsibilities involve collaborating with various executive teams, mentoring customer success managers, and managing customer portfolios effectively. The ideal candidate should have over 12 years of relevant experience, with a strong background in customer success leadership, strategic ownership, and advanced communication skills. Additionally, the position offers a competitive salary range of $257,000 to $385,000, reflecting Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

Zendesk is seeking a Senior Product Marketing Manager to enhance its service business, particularly focusing on its online offerings. The role involves developing go-to-market strategies, crafting product narratives, and collaborating with various teams to support customer engagements and internal messaging efforts. Candidates should have 5-7 years of experience in product marketing, particularly in software and B2B contexts, along with strong storytelling and analytical skills. The position requires a proactive individual who can work independently in a dynamic environment and possesses a customer-first mentality. Zendesk promotes a hybrid work model and commits to fostering diversity and inclusivity in its workplace.

Zendesk is seeking a Senior Business Systems Analyst to collaborate with their Go-To-Market Operations and Professional Services teams, focusing on initiatives from discovery to implementation. The ideal candidate should have a strong background in Salesforce and experience in implementing SaaS solutions, with responsibilities that include managing projects on Salesforce.com, system documentation, and supporting the sales opportunity lifecycle. Candidates should possess a bachelor's degree, a Salesforce Administrator Certification, and at least five years of analyst experience, with expertise in enterprise solutions and tools like DataLoader and Salesforce CPQ. Preferred qualifications include advanced Salesforce certifications and familiarity with SaaS selling models and tools like Jira and Zuora Billing. The position offers a competitive salary range of $131,000 to $197,000, promoting diversity and providing flexible work arrangements.

Zendesk is looking for a Marketing Manager, Global Campaigns, based in San Francisco, Seattle, or Austin, to lead integrated demand generation campaigns for their major events, AI Summit and Relate. The role involves collaborating with various teams, ensuring seamless execution from planning to post-event follow-up while managing multiple projects. The ideal candidate should have 3-5 years of marketing experience, strong content creation skills, and the ability to analyze audience data for effective targeting. Responsibilities include campaign execution, content development, cross-functional collaboration, performance tracking, and optimizing campaign effectiveness. Zendesk promotes a diverse and inclusive work environment and offers a hybrid work model, along with competitive compensation and benefits.

The Group Marketing Manager, Commercial and SMB, at Zendesk will be responsible for leading regional marketing initiatives that drive demand and customer engagement. This role involves developing localized campaigns that align with sales objectives, optimizing marketing performance through data-driven insights, and managing a high-performing team. Candidates should have over ten years of marketing experience, strong leadership skills, and expertise in multi-channel campaign execution. The position requires collaboration across various departments and the management of external partners to ensure successful campaign delivery. Additionally, the job offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.