The Ampin App
deep insights into the Atlassian community

Zendesk is seeking a Director of Sales Strategy to drive global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, aligning GTM priorities with executives, driving enterprise-scale transformation, turning data into executive recommendations, and promoting best practices across markets. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration success, strong cross-functional leadership, advanced analytics, and exceptional C-suite communication, with fluency in English. The position is fully flexible: remote work with optional on-site Zendesk spaces for collaboration. Compensation ranges from $170,000 to $256,000 in base pay, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity and a commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is seeking a Senior Manager of Customer Success to lead up to 10 CSMs and drive customer outcomes that fuel growth—combining financial acumen, technical product knowledge, and data-driven experimentation to boost retention, expansion, and advocacy. The role’s overarching objective is to drive strategic adoption and integration of AI-enabled CS tools, maximize team performance and customer outcomes, and cultivate continuous AI fluency within the team. The candidate should be a builder who thrives in ambiguity, is fluent in data, enjoys hands-on collaboration with CSMs and internal partners, and obsessively focuses on metrics like GRR/NRR, usage/adoption intelligence, risk flags, and value mapping. You’ll build and lead a Value Architect team, accelerate product/ CX technology proficiency, run regular MBRs/QBRs and success plans, manage churn and expansion, and lead an AI-first revolution with tool pilots, adoption, and scalable playbooks, all while ensuring strong forecasting and operational discipline. Requirements include 9+ years in CS or related SaaS roles, 5+ years leading teams, AI/data and financial acumen, cross-functional collaboration experience, and a US OTE of $170k-$256k (70/30 base/commission), with Zendesk offering hybrid work, equal opportunity, and AI screening in line with policy.

Zendesk is hiring a Senior Product Designer, Custom Objects, for a West Coast remote role (PST) to help build enterprise SaaS workflows on the Zendesk Platform. The role focuses on crafting scalable, intuitive experiences that simplify complex processes like returns, asset allocation, and subscription management, working with product managers, engineers, and cross-functional partners. Daily responsibilities include defining user journeys for employees and service teams, creating scalable UI patterns for service discovery, request submission, and fulfillment tracking, and prototyping interactions among self-service, knowledge bases, and AI-driven recommendations, in collaboration with Service Operations. Candidates should bring 5+ years of product design experience in SaaS/B2B/enterprise tools, with exposure to ITAM/CRM/HRIS or similar employee-facing technologies, plus strong skills in interaction design, information architecture, systems thinking, and proficiency in Figma and usability testing. The position offers a US base salary of $150,000–$226,000 (with potential bonus/benefits), notes AI screening, and affirms Zendesk's commitment to equal opportunity, diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring a Public Sector Account Executive to grow its public sector SaaS business, focusing on building new relationships and expanding existing partnerships. Responsibilities include driving top-line revenue from new customers, cross-selling to current clients, nurturing relationships for retention, leveraging data and adoption insights to improve conversions and expansions, and leading multi-month, value-centric sales cycles with proof-of-concept stages. Requirements include a BA/BS or equivalent, at least 5 years in public sector sales or SaaS solution engineering with a proven quota track record, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel. Compensation features a US annualized OTE of $216,000 to $324,000 with a 50/50 base/commission split, and potential bonuses or benefits, with offers based on location and capabilities. Zendesk emphasizes an inclusive, hybrid work environment, is an equal opportunity employer, and commits to diversity, equity, and inclusion while providing accommodations as needed.

Zendesk is hiring a Public Sector Account Executive to grow its public sector SaaS business by winning new customers and expanding existing partnerships. You will drive top-line revenue from new logos, pursue cross-sell opportunities, nurture strategic relationships, use data and adoption insights to improve conversions and retention, and lead complex, multi-month, value-centric sales cycles with proof of concept stages. Requirements include a BA/BS or equivalent, at least 5 years of public sector sales or solution engineering in SaaS with a track record of meeting targets (Presidents Club a plus), experience handling complex renewals and engaging VP/C-level leaders, plus proficiency with Salesforce, Outreach, and Clari and a willingness to travel. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission split, and final compensation may include bonuses or benefits based on capabilities, experience, and location. Zendesk emphasizes delivering an exceptional customer experience, supports hybrid work, and is an equal opportunity employer dedicated to diversity and inclusion, with AI screening and accommodations available upon request.

The role is a strategic, people-first Program Manager Lead at Zendesk, shaping the employee experience and driving cultural initiatives across the global workforce. You’ll design and deliver employee-centric programs with clear plans and communications to drive adoption and impact. You’ll center employee voice through surveys and interviews, lead change management with stakeholders, enable adoption with toolkits, and embed inclusion across global contexts. You’ll champion culture, align initiatives to Zendesk’s mission and values, collaborate with HR and business stakeholders, and define metrics to measure and iterate success. Requirements include 7+ years in HR or related fields and proven capacity to scale culture programs, plus strong change management and communication skills; compensation includes a US base salary range of $122,000–$184,000 with potential bonuses, and Zendesk emphasizes hybrid work, AI screening, equal opportunity, global diversity and inclusion, and accommodations.

Zendesk is seeking a Staff Software Engineer, Full Stack – Data and Analytics, offering remote flexibility and a Pacific Time alignment to help build an AI-native analytics platform that delivers trusted, explainable insights from customer data. The role covers backend development with Java/Maven/Spring, frontend work with TypeScript/React, creating new platform capabilities, deploying to production for millions of users, and collaborating with a focused team and leadership to shape the roadmap. Candidates should have at least 6+ years of full-stack experience (primarily Java), strong Maven/Spring expertise, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals knowledge, and strong collaboration and communication skills. The tech stack includes Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, and AWS services such as Elasticache, Redis, and DynamoDB. Zendesk notes AI screening may be used, provides a US base salary range of $164k-$246k with potential bonuses/benefits, offers hybrid/work options, and emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities.

Zendesk is hiring a GTM Finance - Pricing/Costing Senior Manager (remote/Austin, TX or Madison, WI) to analyze cost structures and pricing strategies that maximize margins and support top-line growth, including new product launches. The role requires at least 8 years of progressive finance experience with hands-on cost and price modeling, plus strong leadership and the ability to partner with GTM Pricing, Product, and R&D Finance teams. Responsibilities include leading pricing analysis and packaging strategy, building cost models (including SaaS and AI/LLMs), developing business cases and dashboards, driving cross-functional governance, mentoring juniors, and presenting to senior leadership. Qualifications include a finance-related degree (MBA preferred), 8+ years in pricing/cost modeling, experience with AI/LLM cost structures, advanced modeling and data tools, and excellent communication; experience in high-growth tech and ambiguity is preferred. Zendesk offers a dynamic, inclusive environment with remote options, a US base salary range of $138,000–$206,000 plus potential bonuses and benefits, and is an equal opportunity employer committed to diversity and accommodations, with AI screening where applicable.

Zendesk is hiring a Senior Enterprise Sales Manager to lead a high-performing field sales team focused on large enterprise accounts (1,000+ employees) using a solution- and value-driven approach. The role entails providing vision and accountability for the team, mentoring and onboarding Enterprise Account Executives, engaging with C-level stakeholders (including onsite visits), and driving pipeline and bookings through cross-functional collaboration with forecast discipline and 5% forecast accuracy targets. Additional duties include leading demand generation, developing and executing sales campaigns, monitoring sales activity, conducting MEDDPICC deal reviews, managing customer concerns, and building executive relationships to drive customer engagement. Requirements include 10+ years of software sales with 3–5+ years of enterprise management, a proven track record of revenue growth, experience managing Enterprise Account Executives in a B2B software environment, and strong presentation and communication skills, with CX experience considered a plus. The compensation package offers a US OTE of $290k–$434k (50/50 base/commission) with potential bonuses or benefits, and Zendesk emphasizes a hybrid, inclusive culture with equal opportunity and accommodations for applicants.

Zendesk is hiring an AI Sales Specialist in the AMER region (EMC segment) as a quota-carrying overlay role to work with Core Account Executives, prospect, demo, and close deals across the AI product suite. You’ll own sales quotas, collaborate with the core sales team to grow revenue from existing Zendesk accounts and new business, and lead AI proofs-of-concept while cultivating client relationships through value-based selling. You’ll partner with the AI Success team to identify expansion and cross-sell opportunities, support commercial modeling, and help forecast automation rates to maximize ARR while meeting customer requirements. The role also entails AI sales enablement and product duties, acting as a subject-matter expert, owning enablement initiatives in your territory, and maintaining deep knowledge of the AI Agent portfolio to tailor demos. Requirements include proven quota-carrying sales experience (preferably CX/Conversational AI), strong communication skills, travel willingness, and overlay/co-sell experience; the US OTE ranges from $152k to $228k with a 60/40 base/commission split, and Zendesk emphasizes equal opportunity, diversity, hybrid work options, and accommodations.

Zendesk is hiring a Strategic Enterprise Account Executive to drive revenue growth in strategic enterprise accounts with a strong emphasis on AI, building trusted relationships with C-level stakeholders and tailoring Zendesk solutions to complex business needs. Key responsibilities include developing and executing strategic sales plans to meet or exceed quotas, engaging senior decision-makers, negotiating and closing complex deals, collaborating with Customer Success, Solutions Engineering, Marketing, and Product teams, maintaining a robust AI sales pipeline with accurate forecasts, and representing Zendesk at industry events. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS sales experience with a proven track record of meeting targets in complex cycles, the ability to influence C-level executives, excellent communication and negotiation skills, and proficiency with CRM tools and sales methodologies. Why Zendesk? the role offers exposure to cutting-edge technology in customer experience, a collaborative culture, uncapped commission, and comprehensive benefits. The US OTE ranges from about $249,000 to $373,000 with a 50/50 base-to-commission mix, and final offers consider experience and location and may include bonuses or incentives; Zendesk also emphasizes fairness, diversity, inclusion, AI-based screening practices, and accommodations for applicants with disabilities.

The role is an AI Sales Specialist at Zendesk, a quota-carrying overlay position working with the Core AE team to drive growth and adoption of Zendesk's AI products in the EMC segment across the Americas. Main duties include taking ownership of sales quotas, collaborating with the core sales team to pursue revenue from existing Zendesk accounts and new business, and engaging customers with a value-based approach while leading and supporting approved AI proofs of concept. The role also covers AI sales enablement—serving as an AI solutions expert, owning enablement initiatives for an assigned territory, and ensuring AEs receive product updates, plays, and market insights to generate prospects and qualify opportunities. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting/exceeding targets, strong communication skills, willingness to travel, and ideally experience in an overlay AE or co-sell setup. Compensation in the US ranges OTE $152k-$228k with a 60/40 base/commission split and potential bonuses/benefits; Zendesk also emphasizes its inclusive culture with hybrid work options, notes that AI screening may be used in hiring, and remains an equal opportunity employer offering accommodations.

Zendesk is seeking a Public Sector Account Executive focused on Education and State Government in the Northeast US to grow the public sector SaaS footprint and deepen customer impact. You will drive revenue by acquiring new public sector customers, pursuing cross-sell opportunities, and nurturing relationships for retention and strategic partnerships. You’ll use data, customer intent, and adoption history to prospect new clients, lead multi-month, value-centric deals with proofs of concept, and maintain a robust pipeline and forecast. Requirements include a BA/BS, at least 5 years in public sector sales or solution engineering (preferably SaaS), a proven track record of exceeding targets, and experience engaging VP/C-level executives, with familiarity with tools like Salesforce, Outreach, and Clari; travel is required. The US on-target earnings range is $216,000–$324,000 with a 50/50 base/commission mix, plus potential bonuses, within a hybrid, inclusive culture that emphasizes equal opportunity and accommodations.

The Senior Solutions Consultant at Zendesk is responsible for managing the technical and competitive aspects of the sales cycle, particularly for Enterprise and Mid Market clients, while maintaining customer satisfaction. Candidates should have over five years of software selling experience, strong interpersonal skills, and a knack for mapping requirements to software solutions. The role involves collaborating with Sales, Marketing, and Product Managers, while also serving as the main technical liaison with prospects. Requirements include technical knowledge in web technologies, experience with RFI/RFP processes, and a customer-first approach to sales, along with a growth mindset and intellectual curiosity. The position offers an annual On Target Earnings range of $151,000 to $227,000, and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is a prominent customer experience software company aiming to enhance business-customer interactions through its innovative platform. The role of Strategic Enterprise Account Executive involves driving revenue by securing new business within enterprise accounts, with a particular emphasis on AI. Successful candidates will develop sales strategies, engage with senior decision-makers, and tailor solutions to meet clients' needs while collaborating across various teams to ensure customer satisfaction. Qualifications include a bachelor’s degree, over seven years of enterprise sales experience, a track record of exceeding sales targets, and strong communication skills. Zendesk offers competitive compensation, comprehensive benefits, and a collaborative culture that supports professional growth and innovation while promoting diversity and inclusion in the workplace.

Zendesk for Startups is seeking a Startup Marketing Manager to enhance its visibility and support startup engagement through targeted content and digital campaigns. The role involves developing a comprehensive marketing strategy that addresses the needs of startups at various stages, including awareness, onboarding, and sales enablement. Responsibilities include creating compelling content, managing organic social media channels, and overseeing digital marketing campaigns to drive startup acquisition and engagement. Candidates should have over six years of experience in digital marketing, strong storytelling skills, and the ability to manage multi-format content and social media strategies. The position offers a competitive salary range of $124,000 to $186,000, along with potential bonuses and benefits.

The Solutions Consultant at Zendesk plays a critical role in the sales cycle, requiring a blend of technical expertise and sales acumen to convey the software's advantages to executives. Candidates should have 5-7+ years of experience in software sales to Mid Market and Enterprise clients, as well as strong interpersonal and problem-solving skills. Desired qualifications include experience with RFI/RFP processes, technical knowledge in web technologies, and managing pilot programs. The position offers a competitive salary in the range of $119,000 to $179,000, with a focus on fostering an inclusive and diverse work environment. Zendesk utilizes AI for application screening and emphasizes reasonable accommodations for applicants with disabilities.

The job description outlines the role of a Data Product Manager at Zendesk, emphasizing the need for a strategic and analytical professional to manage foundational data assets and business metrics. The individual will collaborate with various departments, define key performance indicators (KPIs), and work closely with technical teams to ensure accurate implementation and reporting of metrics. Key responsibilities include metric definition and governance, data implementation, strategic analysis, and effective communication with stakeholders. Candidates are expected to possess relevant qualifications, including a degree in a quantitative field, significant experience in data product management, good understanding of data platforms, and strong communication skills. Compensation for the position ranges from $152,000 to $228,000, and the company promotes a diverse and inclusive work environment.

Zendesk, a leader in customer experience solutions, seeks an experienced Sales Specialist focused on contact center technologies such as Zendesk, Amazon Connect, and AWS. This role is essential for driving awareness and sales of Zendesk’s contact center platform for the SMB segment in North America. Key responsibilities include collaborating with various teams to pursue sales opportunities, running enablement sessions, and staying ahead of industry trends. The ideal candidate should have a minimum of 7 years of relevant experience, strong analytical and communication skills, and a proven sales track record at the C-level. Zendesk offers a competitive salary and benefits, along with opportunities for professional growth in a collaborative work environment.

Zendesk is seeking a Commercial Account Executive for its Bay Area sales team to enhance customer experiences using AI-driven solutions. The role involves managing the full sales cycle, from prospecting to closing, and fostering relationships with existing clients to deepen the company's impact. Responsibilities include driving revenue growth through acquiring new customers, promoting AI adoption, and leveraging data to enhance customer retention and account expansion. Successful candidates should have a BA/BS degree, at least three years of B2B sales experience, and demonstrate the ability to engage with executive-level stakeholders. The position offers a competitive salary range of $168,000 to $252,000 and emphasizes Zendesk's commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is a leader in customer experience solutions, focusing on enhancing customer interactions through technologies like Zendesk, Amazon Connect, and AWS. The company is seeking a Contact Center Partner Solutions Consultant with deep expertise in these technologies, who will lead partner onboarding and technical enablement, ensuring successful implementation and resale of Zendesk solutions. Responsibilities include designing scalable contact center architectures, providing technical guidance during co-sell engagements, and developing enablement materials such as training documentation. Candidates are expected to have significant experience in solution architecture related to contact centers, excellent communication skills, and a strong technical background. The position offers an annual OTE range of $151,000 to $227,000, emphasizing Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for a Senior Director of Commercial Pricing Strategy to lead the design and implementation of new revenue models and pricing strategies for its AI-driven customer service platform. This role involves managing a team of pricing professionals, collaborating with various departments, and interfacing with customers to optimize pricing, packaging, and monetization strategies across multiple product portfolios. Key responsibilities include defining pricing strategies, overseeing transitions to new revenue models, and conducting market research to inform pricing decisions. The ideal candidate should have extensive experience in SaaS pricing, strong analytical skills, and the ability to communicate effectively with stakeholders. The position offers a competitive salary range and emphasizes Zendesk’s commitment to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Principal Engineer for Data Platform Architecture to enhance its Data Platform (ZDP) aimed at improving customer experience through effective data and analytics. The role involves leading the architecture of ZDP to ensure it meets performance, reliability, and security standards while being cost-effective at scale. Key responsibilities include overseeing data ingestion and transformation, serving as a technical expert on Snowflake, and collaborating across teams to optimize data access and analytics processes. The ideal candidate should have over 10 years of experience in data engineering or analytics, with profound knowledge of Snowflake and OLAP concepts, as well as the ability to navigate complex organizational structures. Additionally, Zendesk emphasizes diversity and inclusion in its hiring practices and offers a hybrid work environment with competitive compensation.

Zendesk is looking for a GTM Content Architect and Content Strategist to join their Global Enablement team, emphasizing the need for strong project management and content strategy skills. The ideal candidate should have expertise in content governance and a solid understanding of effective learning frameworks, as well as the ability to innovate with AI-driven solutions. Responsibilities include leading content governance frameworks, collaborating with Go-to-Market teams, and supporting engagement initiatives. Candidates should possess 3-5+ years of experience in content management and a proactive approach to content strategies and governance. The position offers a salary range of $123,000 to $185,000 annually, with additional benefits and a hybrid work model.

Zendesk is a leading customer experience (CX) platform that prioritizes customer success and aims to provide value from its solutions through its CX organization. The CX Programs team plays a crucial role in enhancing business efficiency and facilitating transformations while reporting to the Chief Customer Officer (CCO). Key responsibilities of the team include ensuring effective service delivery, enabling product adoption, and reinforcing delivery excellence across departments. The role requires over five years of experience in CX or similar fields, expertise in customer success strategies, and strong analytical skills to drive operational improvement. Zendesk values diversity and offers a hybrid working model, maintaining an inclusive environment for applicants and employees.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

The Group Marketing Manager, Commercial and SMB, at Zendesk will be responsible for leading regional marketing initiatives that drive demand and customer engagement. This role involves developing localized campaigns that align with sales objectives, optimizing marketing performance through data-driven insights, and managing a high-performing team. Candidates should have over ten years of marketing experience, strong leadership skills, and expertise in multi-channel campaign execution. The position requires collaboration across various departments and the management of external partners to ensure successful campaign delivery. Additionally, the job offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.