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Zendesk is seeking a senior-level Solution Architect with significant experience in Lead to Quote (L2Q) and Quote to Cash (Q2C) domains. The architect will lead end-to-end solution design, conduct in-depth technical business process discovery, and ensure alignment with strategic business goals. Responsibilities include collaborating with IT teams, adopting best practices, and mentoring cross-functional teams. Candidates should have at least 10 years of experience, deep knowledge of related SaaS platforms, and familiarity with AI applications in sales. The position offers a salary range of $161,000 to $241,000, along with potential bonuses and benefits, in a hybrid working environment that promotes diversity and inclusion.

Zendesk is looking for a Senior Software Engineer for its Data and Analytics team, which operates primarily in Pacific Standard Time and offers remote flexibility. The role involves utilizing Java and Maven/Spring for backend development, as well as TypeScript and React for front-end work, while enhancing the existing codebase and deploying new capabilities for its analytics platform. Candidates should have a minimum of four years of full-stack engineering experience, particularly with Java, and demonstrate proficiency in data and ETL processes, alongside strong problem-solving and collaborative skills. The position supports a hybrid work model, requiring some in-office presence for team collaboration. Zendesk emphasizes inclusivity and diversity in hiring practices, offering a competitive salary range along with potential bonuses and benefits.

Zendesk is a leading customer experience (CX) platform that prioritizes customer success and aims to provide value from its solutions through its CX organization. The CX Programs team plays a crucial role in enhancing business efficiency and facilitating transformations while reporting to the Chief Customer Officer (CCO). Key responsibilities of the team include ensuring effective service delivery, enabling product adoption, and reinforcing delivery excellence across departments. The role requires over five years of experience in CX or similar fields, expertise in customer success strategies, and strong analytical skills to drive operational improvement. Zendesk values diversity and offers a hybrid working model, maintaining an inclusive environment for applicants and employees.

Zendesk is seeking a technical support expert proficient in providing guidance across various communication channels, including messaging, email, and video conferencing. The role requires understanding customer needs, advocating for solutions, and ensuring a positive customer experience while solving problems. Key responsibilities include taking ownership of customer issues, effective communication, prioritization of tasks, and empowering end-users to utilize available resources. Required skills include 4-6 years of experience in customer support for enterprise software, knowledge of programming languages like HTML and JavaScript, and a collaborative work ethic. The position offers a US hourly rate of $30.29-$45.67 and promotes a hybrid work model, emphasizing diversity and inclusion in its hiring practices.

Zendesk is a prominent customer experience software company focused on enhancing business-customer engagement. They are seeking a Strategic Enterprise Account Executive responsible for driving revenue growth by identifying and closing new business within strategic accounts, with an emphasis on AI solutions. The role requires building strong relationships with stakeholders, understanding their challenges, and tailoring solutions to meet their needs while maintaining a robust sales pipeline. Qualifications include a bachelor's degree, over seven years of enterprise sales experience, and strong engagement skills with executives. Zendesk offers a collaborative culture, competitive compensation with uncapped commission, and a commitment to diversity and inclusion in the workplace.

Zendesk is looking for a strategically minded and data-driven Senior Treasury Analyst to enhance their global treasury team. This role involves optimizing cash flow, liquidity planning, and capital markets strategy using AI-powered tools and advanced data analytics. Responsibilities include developing capital allocation models, conducting market analysis, providing data-backed funding recommendations, and managing financial risks. Candidates should possess a strong finance or data analytics background, advanced Excel and programming skills, and excellent communication abilities. Zendesk offers a hybrid work environment, competitive salary range, and is committed to diversity and inclusion in the workplace.

Zendesk is seeking a Sales Manager to lead a high-performing Enterprise sales team with a strong focus on B2B sales and leadership to drive revenue growth. The ideal candidate should have a minimum of 10 years of experience in sales, including 5 years in management, and demonstrate success in achieving targets. Responsibilities include hiring and coaching team members, analyzing market trends, and providing strategic guidance to increase market share. The role emphasizes collaboration, innovative thinking, and building strong relationships with customers to adapt to their needs. Zendesk offers a competitive salary range of $257,000-$385,000, promotes diversity and inclusion, and provides flexibility in work arrangements.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

Zendesk is looking for an Enterprise Account Executive with a strong background in B2B sales and an enthusiasm for driving growth in the SaaS sector to help expand their enterprise account base. The role involves acquiring new customers, nurturing existing relationships, and implementing strategies to optimize revenue through cross-selling and deepening customer partnerships. Candidates should have a minimum of 8 years in cloud/software sales, a history of exceeding sales targets, and the ability to navigate complex sales cycles effectively. The position offers competitive compensation, with On Target Earnings ranging from $290,000 to $434,000, and includes a focus on inclusion and diversity within the workplace. Zendesk embraces a hybrid work model, allowing employees flexibility while also fostering collaboration in office settings.

Zendesk is seeking a Senior Product Marketing Manager to enhance its service business, particularly focusing on its online offerings. The role involves developing go-to-market strategies, crafting product narratives, and collaborating with various teams to support customer engagements and internal messaging efforts. Candidates should have 5-7 years of experience in product marketing, particularly in software and B2B contexts, along with strong storytelling and analytical skills. The position requires a proactive individual who can work independently in a dynamic environment and possesses a customer-first mentality. Zendesk promotes a hybrid work model and commits to fostering diversity and inclusivity in its workplace.

Zendesk is looking for a Marketing Manager, Global Campaigns, based in San Francisco, Seattle, or Austin, to lead integrated demand generation campaigns for their major events, AI Summit and Relate. The role involves collaborating with various teams, ensuring seamless execution from planning to post-event follow-up while managing multiple projects. The ideal candidate should have 3-5 years of marketing experience, strong content creation skills, and the ability to analyze audience data for effective targeting. Responsibilities include campaign execution, content development, cross-functional collaboration, performance tracking, and optimizing campaign effectiveness. Zendesk promotes a diverse and inclusive work environment and offers a hybrid work model, along with competitive compensation and benefits.

The Group Marketing Manager, Commercial and SMB, at Zendesk will be responsible for leading regional marketing initiatives that drive demand and customer engagement. This role involves developing localized campaigns that align with sales objectives, optimizing marketing performance through data-driven insights, and managing a high-performing team. Candidates should have over ten years of marketing experience, strong leadership skills, and expertise in multi-channel campaign execution. The position requires collaboration across various departments and the management of external partners to ensure successful campaign delivery. Additionally, the job offers a competitive salary range and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.