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Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS business by acquiring new customers and expanding existing partnerships. You will drive top-line revenue, cross-sell additional products, and manage key relationships to maximize satisfaction and retention. The role requires leveraging data insights, aligning Zendesk products with client objectives, leading complex multi-month sales cycles with proof-of-concept stages, and maintaining a robust pipeline and forecast to exceed targets. Qualifications include a BA/BS, at least 5 years in Public Sector sales or solution engineering (SaaS preferred), a track record of hitting targets with VP/C-level executives, and experience with Salesforce, Outreach, and Clari; travel is required. The US OTE ranges from $223,000 to $335,000 (50/50 base/commission) with potential bonuses and benefits, and Zendesk emphasizes a hybrid work model, diversity and inclusion, and accommodations, with AI screening noted in the hiring process.

The role is Strategic Enterprise Account Executive at Zendesk, focused on revenue growth in strategic enterprise accounts with a strong emphasis on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to complex business needs. Responsibilities include developing and executing strategic sales plans to meet quotas, engaging C-level executives, closing complex deals, collaborating cross-functionally to drive satisfaction and expansion, maintaining an AI-focused sales pipeline and accurate forecasts, and staying current on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of exceeding targets, the ability to influence executives, excellent communication and negotiation skills, and familiarity with CRM tools (Salesforce preferred). Why Zendesk? Opportunities to work with cutting-edge technology, a collaborative culture, competitive compensation with uncapped commissions, and comprehensive benefits; the US OTE range is $283,000–$425,000 with a 50/50 base/commission split, with offers based on capabilities and location. Zendesk is an equal opportunity employer that values diversity and inclusion, notes AI may be used in screening applicants, supports a hybrid work model, and provides accommodations upon request.

Zendesk is hiring a Customer Success Manager, Pulse, an advisory role that centers on using Zendesk’s AI-powered solutions to guide customers to their business outcomes and to own the customer relationship end-to-end. The role’s overarching objective is proactive health management, accelerated product adoption, and clear ROI realization across customer relationships by leveraging advanced AI capabilities. You’ll own the customer journey from onboarding to renewal, design outcome-driven success plans, coordinate with professional services, and champion value realization and growth for customers. The ideal candidate has 5+ years of experience in customer success or related roles in enterprise technology/SaaS, a strong technical/AI/product background, good business acumen, stakeholder influence skills, and proficiency with CS tools and analytics. Compensation includes US OTE of $118,000–$178,000 with a 70/30 base-to-commission mix (potential bonuses), and Zendesk emphasizes a hybrid, inclusive work culture with AI-based screening and a commitment to equal opportunity.

Zendesk is a leader in customer experience solutions and runs a Center of Excellence to optimize support platforms, including Zendesk, Amazon Connect, and AWS-based solutions, to improve customer interactions and efficiency. They are hiring a Sales Specialist with deep expertise in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk Contact Center as a Service for the commercial segment in the Western US and Canada, providing strategic direction and cross-team collaboration. Key responsibilities include collaborating with Account Executives, pre-sales, and partners; aligning with AWS and Amazon Connect AEs; running customer discovery calls, managing deal progress, forecasting with regional teams, and delivering tailored value propositions while representing Zendesk at regional events. Required qualifications include a minimum of 7 years in cloud contact center sales, channel sales experience, C-level selling experience, ability to work autonomously in a fast-paced environment, and strong communication skills, with Zendesk/Amazon Connect experience being advantageous. The role offers a competitive package, including an annual OTE of $234,000–$352,000 with a 60/40 base/commission split, potential bonuses and benefits, a hybrid work environment, and Zendesk’s commitment to equal opportunity and diversity.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS base, focusing on acquiring new logos and expanding existing partnerships by aligning Zendesk products with clients’ business objectives. The role involves driving top-line revenue, cross-selling to optimize account value, managing key relationships for retention, using data and adoption history to improve win rates and expansion, and creating quarterly territory plans to increase market share. It requires leading complex, multi-month, value-centric sales cycles with proof-of-concept stages, securing C-level sponsorship, collaborating with internal teams to optimize sales strategy, and closing deals with strong negotiation and forecasting skills. Qualifications include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of meeting targets, experience selling to VP and C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel ability. Compensation includes an annualized US OTE of $283,000–$425,000 with a 50/50 base/commission split, potential bonuses or benefits, and Zendesk’s emphasis on hybrid work, diversity, inclusion, and accommodations for applicants.

The Director will lead multiple AI Success teams at Zendesk, partnering with senior Product and GTM leaders to turn product innovation into measurable company outcomes like revenue, retention, and roadmaps. You’ll own strategy, operations, and outcomes for a ~15–30 person AI Success organization, ensuring scalable, repeatable programs, broad product adoption, and executive-level forecasting and risk management. Core objectives include defining org-level strategy to accelerate adoption and improve GRR/NRR, building predictive health models and executive reporting to guide investments, and creating governance playbooks with responsible AI guardrails for scalable deployment. Responsibilities span org leadership and talent development, strategic product partnership and roadmap influence, cross-functional playbooks and KPIs, executive engagement, portfolio risk forecasting, and governance/policy guidance for AI. Requirements include 12+ years in enterprise SaaS roles with AI-adoption focus, 5+ years of people leadership, GTM experience, a proven forecasting/ROI track record, and a Bachelor’s degree; the US OTE ranges from $227k to $341k with a base/commission mix, plus potential bonuses and benefits, and Zendesk emphasizes hybrid work, diversity, equal opportunity, and accommodations.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end technical engagements through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms, all while cross-functionally aligning with stakeholders and measuring ROI. Requirements include 5+ years of presales or solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting technologies, proven experience delivering pilots or proofs of concept, deep understanding of AI technologies and their CX applications, and domain expertise in CCaaS, ITSM, BI, WFM, or integration & middleware, plus a bachelor’s degree and willingness to travel. You are strategic, technically fluent, collaborative, customer-obsessed, an analytical storyteller, and an innovative problem solver who translates AI capabilities into business value. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split and may include bonuses and benefits; Zendesk emphasizes diversity, equity, inclusion, hybrid work options, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Sales Strategy to lead global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, aligning GTM priorities with executives, driving enterprise-scale transformation, translating data into board-ready recommendations, promoting best practices and technology, and coordinating cross-functional execution across markets. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration design/execution, strong cross-functional leadership, analytical and communication skills for C-suite/board audiences, and the ability to thrive in a high-growth global environment. The position is fully flexible/remote with optional in-person collaboration, and has a US base salary range of $174k–$262k plus potential bonuses/benefits, with offers based on capabilities, experience, and location. Zendesk emphasizes inclusive hiring, DEI, and that AI may be used in screening; it is an equal opportunity employer that offers accommodations for disabilities and veterans.

Zendesk is looking for an Employee Service Sales Specialist to grow its Employee Service business in both B2C and B2B markets by building relationships with key decision-makers and expanding current partnerships. The role involves positioning Employee Service use cases for HR/IT challenges, supporting the full sales cycle, delivering ROI analyses, providing subject-matter expertise to the sales team, and feeding customer feedback to product development. Requirements include a BA/BS or equivalent, 8–10 years of HR/IT sales experience with at least 3 years in Employee Service sales, a strong quota track record, the ability to navigate complex sales cycles and travel as needed, and an entrepreneurial, collaborative mindset. The US annualized OTE ranges from $234,000 to $352,000 with a 60/40 base/commission split, and compensation may include bonuses or incentives with location-based variations; base salary is reported separately from bonuses. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening, and provides accommodation and diversity/inclusion resources.

Zendesk’s mission is to improve customer experience through data and analytics, with the Zendesk Data Platform (ZDP) powering internal insights and customer-facing analytics for 125,000+ brands. They are seeking a Principal Engineer – Data Platform Architecture to own and shape ZDP’s architecture, ensuring it is scalable, reliable, secure, and cost-optimized, with a focus on Snowflake-based infrastructure. This hands-on leadership role includes architecting end-to-end data systems, leading ingestion, transformation, governance, and delivery across batch, streaming, and real-time scenarios, serving as the Snowflake authority, advising on data modeling and query optimization, and mentoring engineers. Requirements include 10+ years in large-scale data engineering or analytics infrastructure, 3+ years at principal/staff level, deep Snowflake expertise (Snowpark, Snowpipe, Cortex, etc.), strong OLAP warehousing and data modeling knowledge, and experience with ETL/ELT, SQL, and Python/Java, plus governance, privacy, and compliance in a matrixed organization. Preferred qualifications cover cloud-native OLAP migrations, Snowflake integration with event-driven architectures, experience with customer-facing analytics products, and contributions to data platform communities; the US base salary range is $228,000–$342,000 with potential bonuses, and Zendesk emphasizes inclusivity, hybrid work, and accommodations.

Zendesk is hiring a Manager, Technical Account Management for the North America region, based in Austin, TX (hybrid) or Florida (fully flexible). In this role, you’ll lead the East NorAm Technical Account Managers, shape the team, collaborate with Sales, and drive delivery excellence to maximize value from Zendesk products for strategic enterprise customers. Responsibilities span People Management (defining objectives and coaching), Program Management (overall engagements, staffing, stakeholder relationships, executive value conversations), and Technical Leadership (aligning solutions with customer priorities and driving digital transformation). Required qualifications include a bachelor’s degree in computer science or related field, 3+ years managing post-sales teams, 10+ years in technical consulting or other customer-facing SaaS roles, experience delivering complex solutions in North America, and willingness to travel ~10%. The US base salary range is $132,000–$198,000, with potential bonuses or incentives; Zendesk emphasizes equal opportunity and diversity, AI-screening practices, accommodations, and flexible/hybrid work arrangements.