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Zendesk is hiring a Travel and Expense Manager within Procurement Operations (remote/hybrid in the U.S., with a focus on Madison, WI and Austin, TX) reporting to the Director of Procurement Operations. The role owns and scales the global T&E program, including end-to-end management of travel/expense tools, vendor relationships (Egencia and Brex), policy compliance, audit remediation, and leading the global Travel RFP. Daily duties include program ownership, vendor management, audit/compliance, process optimization, systems administration, change management, stakeholder collaboration with Finance/IT/Legal, and employee support. Ideal candidates have an ownership mindset, experience with travel/expense vendor relations, strong analytical and systems skills, excellent communication, project management, and proactive leadership, with preferred background in leadership of Procurement Operations or T&E in a high-growth SaaS environment and global change management. Zendesk emphasizes an inclusive culture and hybrid work model, with a US base salary range of $116,000-$174,000 plus potential bonuses, AI may be used in screening, and the company is an equal opportunity employer offering accommodations for disabilities.

Zendesk is hiring a Commercial Account Executive to grow its US commercial SaaS business by leveraging AI-driven insights, building trusted customer relationships, and aligning Zendesk’s capabilities with each client’s goals. Key responsibilities include driving revenue through new acquisitions and account expansion, using AI-powered analytics to identify prospects, optimize retention, and uncover cross-sell opportunities, managing long-term partnerships, leading complex, outcome-driven sales cycles, and maintaining a robust pipeline with accurate forecasts. The role requires a BA/BS, at least three years in B2B SaaS sales or solution engineering with a proven record of surpassing targets, experience closing value-centric executive deals (including VP and C-suite), and proficiency with AI, analytics, and tools like Salesforce, Outreach, and Clari, plus willingness to travel. You should be a customer-centric innovator, data-driven decision maker, collaborative influencer, continuous learner and mentor, and a strategic thinker who can execute while staying ahead of AI market trends. Compensation includes an annual OTE of $191k–$287k with a 50/50 base/commission split (plus potential bonuses), Zendesk’s hybrid work model and commitment to equal opportunity and diversity, accommodations for applicants with disabilities, and the note that AI may be used in screening.

Zendesk is hiring a Principal Customer Success Manager - Strategic to lead advisory work around the AI-powered Resolution Platform, owning senior customer relationships and driving product adoption, ROI, and growth. The role’s objectives focus on proactive customer health management using Zendesk’s advanced AI solutions, accelerating value realization through adoption, and advising on solution fit, configuration, and integration to deepen relationships. Key impact areas include full lifecycle ownership from onboarding to renewal, designing outcome-driven success plans, championing AI capabilities, and identifying revenue opportunities through data-driven insights and strategic engagement. Candidates should have at least 10+ years in Enterprise/Strategic Customer Success or related GTM roles in enterprise technology/SaaS, a bachelor’s degree, experience driving adoption of SaaS/AI, strong stakeholder influence, and proficiency with CS tools and program management. The US OTE ranges from $185,000 to $277,000 (70/30 base/commission) with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, with AI screening and accommodations available.

Zendesk is seeking an Employee Service Sales Specialist to expand its Employee Service accounts in both B2C and B2B SaaS by building relationships with key decision-makers and growing partnerships. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject-matter expertise, achieving quotas, and working with product teams to incorporate customer feedback. Required qualifications include a BA/BS or equivalent, 8–10 years of HR/IT selling experience with at least 3 years in Employee Service sales, a proven track record of meeting targets, the ability to navigate complex multi-month sales cycles, and strong communication with willingness to travel. The position offers a US annualized OTE of $234,000–$352,000 with a 60/40 base-to-commission split and may include bonuses or benefits, with final offers based on capabilities, experience, and location. Zendesk emphasizes its mission to power exceptional service, supports hybrid work, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities; AI may be used to screen applications in line with company policy.

Zendesk is hiring a Senior Engineering Manager to lead a team focused on cloud governance, IAM, and secrets management, strengthening security architecture and compliance through automation and close partnership with internal engineering teams to accelerate product velocity. The role involves leading a distributed team, managing a portfolio of parallel initiatives (internal governance systems, audits, high-availability production infrastructure), and partnering with Corp Dev, Security, and product during acquisitions to standardize access, secret storage, and policy-as-code guardrails. You’ll operate with excellence by monitoring risk and reliability, owning on-call and incident response, evaluating new capabilities (including AI-assisted tooling) to increase velocity safely, and communicating progress, risks, and trade-offs to senior leadership while collaborating with the Senior Director of Cloud Infrastructure on roadmap and team development. Required qualifications include 5+ years in a people-management role with hands-on technical experience, governance of enterprise AWS environments, understanding of Infrastructure as Code and GitOps, strong cross-functional partnership skills, excellent communication, and prior work with security/compliance frameworks (SOC 2, FedRAMP, ISMAP); preferred qualifications include familiarity with Claude and Cursor, multi-cloud experience (GCP/Azure), and tools like Wiz and Snowflake. The US base salary range is $200,000–$300,000 with potential bonuses/benefits, and Zendesk emphasizes a hybrid work environment, diversity, equity, and inclusion, and accommodations, noting that AI screening may be used in evaluating applications.

This role is a manager who leads a team of Sales Engineers and subject matter experts for the West Coast Enterprise sales organization, ensuring Zendesk's platform is properly scoped, architected, and presented to align with customer business outcomes to drive growth and retention. Key duties include strategic leadership to define market-winning strategies, executive advisory to translate business hurdles into solutions using the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Qualifications include 8+ years in high-growth SaaS, CX, or AI environments; 4+ years of leadership scaling presales or technical consulting; the ability to influence internal product direction and external customer strategy; domain knowledge in Customer Experience or Employee Experience; and technical literacy in CX tools, cloud technologies, and AI/ML. The U.S. annualized OTE range is $196,000 to $294,000 with an 80/20 base-to-commission mix, and the package may include bonus, benefits, or incentives; the final offer depends on capabilities, experience, and location. Zendesk emphasizes an inclusive culture, hybrid work, and notes that AI may be used to screen applications; it is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end technical engagements through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms, all while cross-functionally aligning with stakeholders and measuring ROI. Requirements include 5+ years of presales or solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting technologies, proven experience delivering pilots or proofs of concept, deep understanding of AI technologies and their CX applications, and domain expertise in CCaaS, ITSM, BI, WFM, or integration & middleware, plus a bachelor’s degree and willingness to travel. You are strategic, technically fluent, collaborative, customer-obsessed, an analytical storyteller, and an innovative problem solver who translates AI capabilities into business value. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split and may include bonuses and benefits; Zendesk emphasizes diversity, equity, inclusion, hybrid work options, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Sales Strategy to lead global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, aligning GTM priorities with executives, driving enterprise-scale transformation, translating data into board-ready recommendations, promoting best practices and technology, and coordinating cross-functional execution across markets. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration design/execution, strong cross-functional leadership, analytical and communication skills for C-suite/board audiences, and the ability to thrive in a high-growth global environment. The position is fully flexible/remote with optional in-person collaboration, and has a US base salary range of $174k–$262k plus potential bonuses/benefits, with offers based on capabilities, experience, and location. Zendesk emphasizes inclusive hiring, DEI, and that AI may be used in screening; it is an equal opportunity employer that offers accommodations for disabilities and veterans.

Zendesk is hiring a Manager, Technical Account Management for the North America region, based in Austin, TX (hybrid) or Florida (fully flexible). In this role, you’ll lead the East NorAm Technical Account Managers, shape the team, collaborate with Sales, and drive delivery excellence to maximize value from Zendesk products for strategic enterprise customers. Responsibilities span People Management (defining objectives and coaching), Program Management (overall engagements, staffing, stakeholder relationships, executive value conversations), and Technical Leadership (aligning solutions with customer priorities and driving digital transformation). Required qualifications include a bachelor’s degree in computer science or related field, 3+ years managing post-sales teams, 10+ years in technical consulting or other customer-facing SaaS roles, experience delivering complex solutions in North America, and willingness to travel ~10%. The US base salary range is $132,000–$198,000, with potential bonuses or incentives; Zendesk emphasizes equal opportunity and diversity, AI-screening practices, accommodations, and flexible/hybrid work arrangements.