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Zendesk is hiring a Director of Sales Strategy to lead global revenue growth and operational excellence, setting the vision for Sales Acceleration across the organization. The role will lead a high-performing team, partner with executives in Product Marketing, Sales Operations, Revenue Strategy, IT, and other functions to align go-to-market priorities, and drive enterprise-level transformation of sales processes, enablement, and tools. You will translate complex data into board- and executive-level recommendations, champion best practices and technology, and oversee cross-functional initiatives that integrate product, process, and enablement strategies. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or similar, proven GTM acceleration experience, strong cross-functional leadership and executive communication, and fluency in English, with a track record of thriving in a global, high-growth environment and a results-driven mindset. The position offers fully flexible remote work with optional Zendesk spaces, a US base salary range of $174,000–$262,000 plus bonuses/benefits, and commitments to equal opportunity and accessibility, including AI screening as part of the process.

Zendesk is hiring a Vice President, Total Rewards to lead global compensation, benefits, accommodations, and HR compliance, defining a holistic total rewards strategy and using automation and AI to attract, retain, and reward talent. The role modernizes HR delivery through analytics and AI, prepares risk and reward briefings for executive leadership and the Board, and serves as the enterprise owner of Total Rewards standards and governance. Key responsibilities include designing competitive compensation, equity, and benefits programs (base, variable, sales), administering executive compensation, driving AI-enabled analytics, simplifying operations, and owning executive and board materials. Requirements include 12+ years of progressive HR with deep Total Rewards and executive compensation expertise, global/global-scope experience in SaaS/tech or similar, plus experience with HR automation/AI, data-driven decision-making, cross-functional collaboration, and board-facing communication; preferred background in SaaS/AI/tech, Workday, and global equity or sales compensation programs, with AI literacy required. The US base salary ranges from $283,000 to $425,000, with potential bonuses and benefits, Zendesk’s hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities; AI may be used to screen applications in accordance with company guidelines and law.

Zendesk is seeking a Public Sector Solutions Consultant to lead AI-powered CX/ES transformations for Federal, State, Local, and Education clients, helping government agencies leverage Zendesk’s unified Resolution Platform and AI capabilities. You’ll conduct technical and business discovery, design tailored demos and proofs of value, translate AI/ML capabilities into business narratives, and own the end-to-end technical engagement across the sales cycle with an eye toward goals and compliance. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms, collaborate across teams to influence the product roadmap, and use Zendesk analytics to measure ROI and promote AI adoption. Requirements include 5+ years of presales or equivalent experience, ROI/POC experience, AI technology understanding (LLMs, NLP), domain expertise in CCaaS/CS software/ITSM, strong storytelling and communication skills, with FSLED compliance knowledge strongly preferred, plus a bachelor’s degree and willingness to travel. The US OTE ranges from $188k to $282k (80/20 base/commission), Zendesk supports hybrid work and diversity and inclusion, and the company notes AI may be used in screening applicants and offers accommodations for disabilities.

Zendesk seeks a Senior Solutions Consultant to help top brands transform customer experience and Employee Services using its AI-powered Resolution Platform, acting as a trusted advisor across Sales, Product, Engineering, and Customer Success. You will lead technical and business discovery, assess AI readiness, design tailored demos and proofs of value, architect AI-driven CX/ES solutions, and own the end-to-end technical engagement from qualification to pilot, including integration with Zendesk APIs and cloud platforms. Qualifications include 5+ years in presales/solutions consulting in SaaS or CX/enterprise software, strong web/scripting and SaaS architecture knowledge, proven pilots/POCs delivering business value, deep AI expertise (LLMs, NLP, automation), domain expertise in CCaaS/ITSM/BI/Workforce/Middleware, plus excellent storytelling and communication, with travel flexibility. The candidate should be strategic and consultative, technically fluent, a collaborative influencer, customer-obsessed, an analytical storyteller, and an innovative problem solver who stays ahead of AI trends and helps shape product roadmaps. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split (plus potential bonuses); Zendesk is an equal opportunity employer with hybrid work options, diversity and inclusion commitments, accommodations, and notes that AI may screen applications.

Zendesk is seeking a Strategic Pursuit Lead to own end-to-end, high-value enterprise opportunities (typically $1M+) and shape executive conversations with value propositions that tie CX and technical outcomes to measurable business impact. The role involves leading cross-functional pursuit teams, translating CX requirements into viable solution and delivery implications, building ROI models, partnering with platform architects and engineering, guiding competitive positioning and win themes, and serving as an executive sponsor and external representative. Qualifications include proven strategic deal leadership closing multi-million-dollar deals, CX/transformation expertise, strong consultative selling and financial acumen, collaborative executive presence, and thought leadership with public speaking; 8+ years in CX-related consulting and 5+ years applying AI to customer service; willingness to travel 40–60%; degree preferences include Engineering/CS with MBA preferred. The US OTE ranges from $182,000 to $274,000 with an 80/20 base/commission split, with potential bonuses and location-based adjustments, and compensation details explained in the posting. Zendesk emphasizes AI-powered customer experiences, a hybrid, inclusive workplace, and a commitment to diversity, equity, and inclusion as an equal opportunity employer, with accommodations available for applicants with disabilities.

Zendesk is hiring a Forward Deployed Engineer (FDE) in the Technical Presales team to act as a hybrid software engineer and strategic consultant who embeds with strategic customers to design, build, and deliver production-grade AI solutions that drive measurable ROI. Responsibilities include leading end-to-end delivery of AI/LLM solutions, building production-grade integrations and data pipelines, troubleshooting complex blockers, collaborating with Sales Engineering and Product teams, and turning customer insights into prioritized product feedback. Requirements include a founder mindset, 5+ years of software engineering for production systems, full-stack fluency across frontend and backend and cloud infrastructure, hands-on experience with LLMs, RAG, vector stores, and production deployment, and willingness to travel 25–50%. Preferred qualifications include prior FDE or professional services experience, familiarity with LangChain/LlamaIndex/Haystack, knowledge of Zendesk APIs or customer support platforms, and experience with ML observability, governance, and security/compliance. Compensation is US OTE $200k–$300k with an 80/20 base/commission split, plus potential bonuses and benefits; Zendesk emphasizes a diverse, inclusive culture with a hybrid work model and notes AI-based screening and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Engineering Manager to lead a distributed team focused on cloud governance, IAM, and secrets management, strengthening security architecture and compliance through automation to accelerate product delivery. The role involves coaching the team, managing multiple initiatives (governance, audits, high-availability infra), partnering with Corp Dev, Security, and product teams during acquisitions to standardize access and guardrails, owning on-call and incident response, and communicating progress and trade-offs to senior leadership while aligning with the Senior Director of Cloud Infrastructure on the roadmap. Required qualifications include 5+ years in a people-management role with hands-on technical experience, governance of enterprise AWS environments, familiarity with Infrastructure as Code and GitOps, strong cross-functional collaboration, excellent communication, and experience with security/compliance frameworks such as SOC 2, FedRAMP, or ISMAP. Preferred qualifications include experience with tools like Claude and Cursor, familiarity with non-AWS clouds (GCP, Azure), and knowledge of reporting tools such as Wiz and Snowflake. The position offers a US base salary range of $200,000-$300,000 with potential bonuses and benefits, and Zendesk emphasizes a hybrid, inclusive workplace, transparent AI screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking a CXSO Renewals Strategy and Analytics partner to lead data-driven strategy for the Global Renewals organization, reporting to the VP of Renewals and aligning retention, GRR, and ARR goals. The role focuses on designing the connective tissue between frontline renewal management and strategic execution, maximizing ARR retention, reducing churn/contraction, and building models to set and track GRR and C+C targets using tools like Clari or Gong. Key responsibilities include strategic partnership, forecasting and modeling, target setting, process optimization in SFDC, and integrating AI/advanced analytics to automate forecasting and identify at-risk accounts, plus consolidating multi-source data into dashboards. Requirements include 7–10+ years in Strategy & Operations in a high-growth B2B SaaS with multi-product portfolio, deep renewals lifecycle expertise (ARR, GRR, NRR, churn) and contract workflows, and proficiency with SFDC, forecasting tools, AI/ML analytics, SQL, Excel/Sheets, and BI tools like Looker or Tableau. The role offers a US base salary range of $178k–$266k (with potential bonus/benefits), a hybrid work model, a commitment to diversity, and success will be measured by unified data visibility, ARR retention, and scalable renewal workflows.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, acting as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll lead technical and business discovery, architect AI-driven CX/ES solutions, own end-to-end technical engagements through pilots, and design secure, scalable integrations using Zendesk APIs and cloud platforms, all while cross-functionally aligning with stakeholders and measuring ROI. Requirements include 5+ years of presales or solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting technologies, proven experience delivering pilots or proofs of concept, deep understanding of AI technologies and their CX applications, and domain expertise in CCaaS, ITSM, BI, WFM, or integration & middleware, plus a bachelor’s degree and willingness to travel. You are strategic, technically fluent, collaborative, customer-obsessed, an analytical storyteller, and an innovative problem solver who translates AI capabilities into business value. The US annualized OTE ranges from $188,000 to $282,000 with an 80/20 base/commission split and may include bonuses and benefits; Zendesk emphasizes diversity, equity, inclusion, hybrid work options, and accommodations for applicants with disabilities.