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Zendesk’s Product Security is seeking a Senior Manager to lead the Security Platform & AI Engineering team, an AI innovation unit focused on rapid experimentation to turn ideas into production-ready security capabilities like profiling, autonomous pentesting, and automated remediation. The role is hands-on: you’ll code, prototype, debug with engineers, set technical direction, and drive delivery from concept to operation while coaching the team and fostering ownership. You will drive rapid experimentation, translate security problems into hypotheses and measurable tests, advance successful approaches, and ship scalable AI-enabled security platforms with reusable harnesses and evaluation frameworks. Basic qualifications include experience leading software engineering teams, strong programming and system design skills, and hands-on AI work with LLMs and agent workflows; preferred qualifications include leading AI innovation or security engineering teams and building reusable AI frameworks. The position offers a US base salary of $221k–$331k with potential bonus and benefits, and Zendesk emphasizes an inclusive, hybrid work culture with equal opportunity and accommodations for applicants, including disclosure that AI may be used to screen applications.

Zendesk is seeking a Social Creative & Production Manager to define and execute social-first creative for a global technology brand, turning big ideas and complex technology into content that people want to engage with across LinkedIn, X, YouTube, and emerging platforms. You’ll lead day-to-day ideation and hands-on production of original content—graphics, carousels, animations, short-form videos—and craft social copy that supports product launches, customer stories, thought leadership, and industry conversations, adapting campaigns to feel native to each platform. You will collaborate with brand, product marketing, sales, and PR to maintain a consistent voice, partner with designers and video producers, manage timelines, and use performance insights to continually refine content. The role requires 7+ years in marketing/communications/content with at least 5 years focused on social/digital, a strong portfolio demonstrating social writing and hands-on creation of graphics, carousels, and short-form videos, proficiency with Canva or Adobe Creative Cloud, and experience producing executive social content with AI fluency. Compensation ranges from $99,000 to $149,000 in the US plus potential bonuses, Zendesk offers hybrid work options and a commitment to diversity and inclusion, and applicants should note that AI screening may be used in the hiring process; Zendesk is an equal opportunity employer and provides accommodations for applicants with disabilities.

The Hunter AE at Zendesk targets net-new business by turning priority prospects into customers through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, and a clean handoff to post-sale teams, and it does not own installed-base expansion. Day-to-day responsibilities include building and maintaining a qualified net-new pipeline via outbound, inbound, and partner routes, leading a repeatable prospecting-to-close process, translating customer priorities into Zendesk’s AI-enabled value proposition, and coordinating with Solution Engineers, Product Specialists, Marketing, and partners to improve win probability. You’ll own commercial strategy and negotiation within guardrails, manage deal progression, maintain accurate CRM data and forecast discipline, and document goals and commitments for a clean handoff while surfacing market and buyer insights to improve GTM. The role requires Day One capabilities in new-business orientation, discovery, multi-threaded executive selling, and CRM discipline, with developable fluency in Zendesk’s platform and AI and differentiators in demand creation and complex deal strategy. The US OTE ranges from $283,000 to $425,000 with a 50/50 base/commission mix, and Zendesk supports hybrid work and equal opportunity, noting that AI may be used in screening with accommodations available for applicants.

Zendesk is a leader in customer experience solutions, with a Contact Center Center of Excellence that optimizes Zendesk, Amazon Connect, and AWS-based platforms to improve customer interactions and operational efficiency. The company is seeking a seasoned Contact Center Partner Solutions Consultant with deep expertise in Zendesk, Amazon Connect, and AWS, focusing on partner onboarding, technical enablement, and co-selling support to enable partners to resell and implement Zendesk solutions. Key duties include owning partner onboarding and enablement, providing co-sell technical guidance, architecting scalable contact center solutions, defining technical strategy and roadmaps, mentoring teams, and driving adoption of AI, ML, and automation trends. Qualifications require a minimum of 10 years in solution architecture (at least 5 in contact center tech with Zendesk and Amazon Connect), proficiency with AWS services, experience in partner-facing enablement, and strong leadership, communication, and problem-solving skills, with relevant certifications preferred. The role offers a US annualized OTE of $200,000–$300,000 with an 80/20 base/commission split, potential bonuses, a hybrid work model, and Zendesk’s commitment to diversity, inclusion, and accessible accommodations.

The Hunter AE at Zendesk creates and closes durable net-new business through disciplined prospecting, discovery, value-based selling, executive engagement, and a clean handoff to the post-sale team, and it does not own installed-base expansion or post-sale outcomes. Responsibilities include maintaining qualified pipeline via outbound/inbound/partner routes, leading a repeatable prospecting-to-close process, translating customer priorities into Zendesk AI/value propositions, aligning with business, technology, security, finance, procurement and the buying committee, and coordinating with Solution Engineers and partners to improve win probability while keeping CRM accuracy and risk visibility. Day-one expectations include genuine new-business orientation, consultative discovery, executive multi-threaded selling, strong commercial acumen, and disciplined CRM/forecasting, with opportunity to deepen Zendesk AI/platform fluency over time. Experience and qualifications typically demand 8–12 years in complex B2B SaaS new-business selling with proven value-based discovery and deal ownership, evidence of prospecting discipline and executive engagement, and the ability to discuss AI/platform value credibly; no specific degree is required if equivalent experience is present. Compensation and culture: the US OTE is $320,000–$480,000 with a 50/50 base/commission split, Zendesk’s hybrid work model, commitment to diversity and inclusion, and the use of AI screening in the applicant process where allowed by law.

Zendesk seeks a Hunter Account Executive to create and close durable net-new business for AI-driven CX solutions, with a clean handoff to post-sale teams and no ownership of installed-base expansion or post-sale outcomes. You will build qualified net-new pipeline through targeted outbound, inbound conversion, partner routes, and disciplined territory planning, and lead a repeatable prospecting-to-close process including discovery, qualification, value mapping, negotiation, contracting and close. You will translate customer priorities into a credible Zendesk platform and AI value proposition, align across executives and business functions, own commercial strategy within guardrails, and orchestrate cross-functional teams to improve win probability while maintaining accurate CRM data and risk visibility. Day one capabilities include genuine new-business orientation, consultative discovery, executive multi-threaded selling, strong commercial acumen, CRM discipline, and developing deeper Zendesk platform and AI fluency; you should have 8–12 years of relevant B2B SaaS experience with evidence of outcomes and complex deal ownership, with US OTE in the range of $320k–$480k (50/50 base/commission) and location-based adjustments. Zendesk is an equal-opportunity, inclusive employer with a hybrid work model; AI may be used to screen applications, and accommodations are available for applicants in accordance with law.

The Hunter AE at Zendesk is tasked with creating and closing durable net-new business, does not own installed-base expansion or post-sale outcomes, and follows a repeatable prospecting-to-close process that includes discovery, value mapping, business-case development, negotiation, and a clean handoff to the post-sale team. They translate customer priorities into a credible Zendesk AI platform value proposition, build executive alignment across business, technology, security, finance, procurement and the economic buying committee, and orchestrate cross-functional teams to improve win probability while maintaining accurate CRM data and early risk visibility. Day one expectations include a genuine new-business orientation with targeted prospecting, consultative discovery to surface problems and outcomes, multi-threaded executive selling, strong commercial acumen, and disciplined CRM/forecasting. Qualifications typically require 8–12 years in complex B2B SaaS new-business selling with demonstrated outcomes, prospecting discipline, executive engagement, and credible discussion of AI/platform value, with no specific degree required if equivalent experience exists. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), a hybrid work model with AI-screening disclosures, and Zendesk’s commitment to equal opportunity and accommodations, all while focusing on moving customers from service challenges to decision-ready change and mobilizing a buying committee without overselling.

Zendesk is transforming customer experience and employee services with a unified AI-powered Resolution Platform, aiming to replace outdated contact center solutions and serving thousands of brands worldwide. As a Senior Sales Engineer, you’ll be a trusted advisor who leads technical and business discovery, AI readiness assessments, and tailored demos, while crafting AI-driven CX/ES solutions and owning the end-to-end technical engagement through the sales cycle. You’ll architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms, collaborate cross-functionally to align customer needs with the product roadmap, and measure ROI with Zendesk analytics to drive AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, knowledge of web/scripting, experience delivering pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/BI, and strong storytelling and communication skills; bachelor’s degree (advanced degree a plus); willingness to travel. The US OTE is $226k-$338k (80/20 base/commission), with a hybrid in-office/remote arrangement; Zendesk emphasizes fairness, inclusion, and potential AI screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a strategic, hands-on Senior HR Business Partner to support the Product Development organization by shaping people strategies, translating business priorities into practical plans, and helping teams build great products. You will partner with senior Product Development leaders on organizational design, workforce and talent planning, team effectiveness, and change across a distributed product organization; coach leaders; use people data and employee feedback to diagnose root causes and propose actionable actions; lead complex talent conversations and collaborate with Talent Acquisition, Total Rewards, People Ops, L&D, Employee Relations, and Legal to deliver scalable people solutions; and foster inclusive, accountable cultures while guiding change management. Requirements include 8+ years in HRBP/People Partner roles (3+ years supporting senior leaders in tech or SaaS), experience with Product/Engineering/Design/Data teams, strong business acumen, expertise in organizational design, talent reviews, performance cycles, and workforce planning, plus the ability to use qualitative and quantitative insights with sound judgment; a collaborative, empathetic approach and comfort with AI-enabled tools. Preferred qualifications include experience supporting Product Development teams, global/distributed environments, and enterprise-wide people programs during significant organizational change, plus a Bachelor’s degree in HR, Business, Organizational Psychology, or related field. The US base salary range is $157,000–$235,000 with potential for bonus and benefits; Zendesk offers a hybrid work model, a commitment to diversity, equity, and inclusion, and accommodations for applicants with disabilities, with information on EEO rights available for US-based candidates.

The CX Strategy & Operations Team at Zendesk accelerates customer value, adoption, and retention by enabling the Customer Success organization to operate with consistency at global scale through tooling, automation, processes, and enablement to deliver best-in-class customer experience. The CX Operations Manager will support Zendesk’s Professional Services by owning the Certinia platform’s strategy and day-to-day effectiveness, partnering with IT on configuration, integrations, releases, and issue resolution, and building analytics and forecasting to help PS leaders understand revenue, performance, and drivers of change. Responsibilities include defining the platform roadmap, performing light administration, improving PS processes like project setup, resource planning, time/expense capture, and revenue visibility, coordinating testing and release communications, and leading adoption of AI-enabled delivery capabilities and scalable automation. The role requires 7+ years in operations or analytics, experience with SaaS platforms (Certinia/FinancialForce or similar) and ability to translate business processes into system requirements, plus strong skills in forecasting, revenue analysis, dashboards/reports, SQL, and cross-team influence. Zendesk offers a hybrid work model, equal opportunity employment, AI-screen disclosure, and a US base salary range of $116,000-$174,000 with potential bonuses/benefits, along with accommodations for disabilities.

Zendesk seeks a strategic Chief of Staff to partner with the Chief People Officer and translate priorities into a clear People strategy, portfolio, operating rhythm, and communications. The role leads portfolio management across People initiatives, budgets with Finance, board and executive materials, leadership offsites, all-hands planning, and high-priority confidential projects for the CPO. Basic qualifications include 10+ years in business strategy, operations, or related fields, 4+ years partnering with C-suite in a Chief of Staff or equivalent role, experience with budgeting and forecasting, strong executive communication, the ability to influence without formal authority, and comfort using AI-enabled planning tools. Preferred qualifications include experience supporting a CHRO in global technology or SaaS, in large multi-region organizations undergoing growth or transformation, and familiarity with planning, analytics, and portfolio management tools to improve transparency and decision making. The role offers a US base salary range of 185,000 to 277,000 dollars plus potential bonus and benefits, with Zendesk’s hybrid work model, commitment to diversity, equity, and inclusion, and information on AI screening and accommodations for applicants.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations team and is responsible for building and scaling the systems, processes, and operating rhythm that enable Marketing to move quickly, deliver quality work, and produce measurable impact across funnel operations, campaign execution, journey orchestration, marketing technology, and process optimization. It includes leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes (intake through Sales handoff and feedback loops), and setting strategy and governance for the marketing technology ecosystem while partnering with Marketing, Sales/Revenue Ops, Product, Engineering, Finance, and regional teams. The role emphasizes thoughtful use of automation and AI to speed campaigns, improve efficiency and decision quality, and enable stakeholder self-service, while establishing performance visibility for funnel health, data integrity, and time-to-value, and translating complex topics into clear recommendations for senior leaders. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops, proven experience owning marketing automation and CRM ecosystems, leading funnel management, campaign operations, lifecycle/or journey orchestration, cross-functional operating model improvements, and familiarity with platforms such as Salesforce, Marketo, analytics/BI, data enrichment, workflow tools, and AI tools; B2B SaaS experience is preferred. Compensation includes a US base salary range of $220,000-$330,000 with potential bonus or incentives; Zendesk highlights an inclusive, hybrid workplace, equal opportunity employment, and accommodations, and notes that AI screening may be used in the hiring process.

This is a senior individual-contributor role on Zendesk’s Marketing Strategy & Operations team responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, operations, performance management, and cross-functional work. You’ll partner with Marketing leaders to set annual and quarterly priorities, lead planning, forecasting, budget/resource discussions, pipeline pacing, and executive reviews, and define ownership, decision rights, risks, dependencies, and communication cadences for cross-functional initiatives. You’ll develop operating frameworks, templates, playbooks, and mechanisms to improve prioritization, accountability, visibility, and execution quality; analyze performance to surface trade-offs and recommendations; and coordinate with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams. The role requires 8+ years in marketing strategy/operations or related fields, strong analytical and financial modeling skills, ability to connect marketing activity to pipeline and revenue, experience building executive-ready narratives, and a collaboration-focused, low-ego style; B2B SaaS or complex global marketing experience is preferred. Compensation includes a US base range of $134k-$200k (potential bonus/benefits), and Zendesk emphasizes a hybrid, inclusive culture with AI screening disclosures and accommodations for applicants with disabilities.

The Product Marketing Manager for Solutions leads the go-to-market strategy and execution for multi-product solutions and targeted industries, crafting solution-level positioning, messaging, and narratives while coordinating with Product, Marketing, and Sales. They create high-impact collateral, enable sales with training and tools, conduct competitive and buyer intelligence, and measure campaign performance to drive cross-sell, up-sell, and new business pipelines. Required qualifications include 10+ years of B2B SaaS product marketing, experience using AI tools, a background in solutions marketing for multi-product suites, strong storytelling, cross-functional leadership, understanding of enterprise buying cycles, and data-driven metrics; basic qualifications specify experience in CX, CRM, or enterprise helpdesk marketing. The role is hybrid, with some in-office time, and Zendesk emphasizes a customer-experience focus, global diversity and inclusion, and accommodations for disabilities. Compensation includes a US base salary range of $153,000 to $229,000, with potential bonuses or benefits, and the company notes that AI or automated screening may be used in evaluating applicants.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise portfolio by acquiring new enterprise customers, expanding existing partnerships, and aligning Zendesk’s SaaS solutions with client objectives to drive top-line revenue. You will develop quarterly territory plans, pursue cross-sell opportunities, nurture key relationships for satisfaction and retention, leverage data to improve new business conversions and retention, and lead complex multi-month sales cycles with proofs of concept. The role requires establishing C-level sponsorship, collaborating with internal teams, negotiating and closing complex, value-centric deals, and maintaining a robust pipeline and accurate forecast while staying current on Zendesk products and market trends. Requirements include a BA/BS or equivalent, at least 8 years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP and C-level executives in Enterprise accounts, managing customer relationships at organizations with revenues over $2 billion, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The US OTE ranges from $320,000 to $480,000 with a 50/50 base/commission split, may include bonuses or incentives, and Zendesk offers a hybrid work model with equal opportunity employment, along with AI screening disclosures and accommodations on request.

Zendesk is hiring a Senior Solutions Architect to grow its Services business in North America, acting as a technical bridge between Account Executives and customers and bringing hands-on AI-enabled solution design to the sales cycle. Key duties include leading technical discovery and scoping with corporate, mid-market, and enterprise clients; defining technical strategies with Sales; owning the technical relationship through discovery, proposals, and closure; designing scalable CX, ITSM, data, automation, and AI-enabled solutions; and mentoring presales staff while aligning regional efforts with global standards. Required qualifications include 2+ years in presales/solutions consulting for mid-market or enterprise software, strong communication with C-level and stakeholder audiences, experience with pilots/proofs of concept and demos, a bachelor’s degree (graduate degree a plus), willingness to travel, and familiarity with customer service software, ITSM, CRM, data warehousing, and APIs. AI-focused expectations cover practical experience with AI tools, prompt design, AI skills and agents, agentic workflows, integration with enterprise environments, and governance considerations, along with knowledge of APIs, REST, security, and human-in-the-loop review. The US-based OTE ranges from $206k to $308k with an 80/20 base/commission split, Zendesk’s hybrid work model, and a commitment to equal opportunity, accessibility accommodations, and diversity, equity, and inclusion.