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Zendesk is looking for a motivated Account Executive to enhance their B2B sales efforts in the SaaS industry, aiming to grow their SMB account base. The role involves acquiring new customers, nurturing existing relationships, and developing strategies to optimize revenue. Key responsibilities include driving revenue growth, managing customer relationships, leveraging data insights, and leading complex sales cycles. Candidates should have at least three years of cloud/software B2B sales experience, a strong track record of meeting sales targets, and the ability to engage with C-level executives. The position offers a hybrid work model and emphasizes Zendesk's commitment to diversity, equity, and inclusion in the workplace.

The Customer Success Strategy & Automation Team at Zendesk is focused on enhancing customer value and retention through effective tooling and processes. They are looking for a Customer Success Strategy & Ops Manager to oversee the integration and optimization of customer success technologies, primarily Gong and Gainsight, aimed at improving customer engagement and retention rates for FY2025. The responsibilities of this role include setting the strategy for Gainsight, designing automated workflows, collaborating with cross-functional teams, and creating insightful dashboards. Ideal candidates should have over three years of experience in Customer Success Operations, familiarity with CRM systems, strong analytical and problem-solving skills, and the ability to manage multiple projects. Zendesk promotes a diverse and inclusive work culture, emphasizing employee support and a healthy work-life balance.

Zendesk is looking for an accomplished Executive Assistant to support their Chief People Officer (CPO) in a dynamic role that requires excellence, precision, and a proactive mindset. The position involves managing executive schedules, communications, and logistics for important meetings, while also providing administrative support to additional senior VPs. Candidates should have over five years of experience in executive assistance, particularly in tech or SaaS, and must exhibit strong organizational, communication, and multitasking skills. The role requires a high level of integrity and discretion, as well as the ability to manage sensitive information and adapt to changing priorities with urgency. Zendesk promotes a hybrid work environment and is committed to fostering diversity, equity, and inclusion within the workplace.

Zendesk is a customer experience (CX) platform focused on customer obsession and aims to ensure customers see value in its solutions. The CX programs team is responsible for maintaining high standards in service delivery, facilitating product adoption, and enhancing customer value across the organization. To achieve these goals, the team works closely with various departments, developing frameworks and leading cross-functional initiatives to improve customer health and satisfaction. Candidates for roles within this team should have over 12 years of experience in CX delivery, ideally in leadership positions within technology or SaaS environments, alongside a strong understanding of best practices and financial acumen. Zendesk promotes a diverse and inclusive work environment, offers flexible work arrangements, and provides a competitive salary range for potential candidates.

Zendesk is looking for a Demo Architect to develop and maintain centralized demo environments and assets for its Sales and Solutions Consulting teams. The role requires a blend of technical proficiency and creativity to create effective demos that meet business needs, leveraging tools like AI and low-code development for efficiency. Key responsibilities include designing demo environments, collaborating with stakeholders, translating business processes into demos, and producing demo guides and videos. Candidates should have over five years of relevant experience, strong knowledge of web technologies and APIs, and a passion for technology and AI advancements. The position offers a competitive salary range of $146,000 to $220,000, along with the opportunity for bonuses and a flexible hybrid work environment.

The job role is for a Senior AI Sales Specialist at Zendesk, focusing on driving the adoption and growth of AI products across North America. Responsibilities include achieving sales quotas, collaborating with the core sales team, and building strong customer relationships using a value-based selling approach. The specialist will act as a subject matter expert for AI solutions, fostering sales enablement initiatives and leading customer engagement efforts. Key qualifications include proven experience in quota-carrying sales roles, excellent communication skills, and a willingness to travel. The position offers an annualized On Target Earnings (OTE) range of $189,000 to $283,000, emphasizing the company's commitment to diversity and providing a flexible work environment.

Zendesk is seeking a Senior Sales Operations Lead for its Global SMB segment, with a focus on enhancing and leading sales processes across core regions. The role involves serving as a key partner to the VPs of Sales, contributing to sales strategy, and championing operational excellence. Candidates should have at least seven years of experience in a similar role, preferably in a high-growth SaaS environment, and be adept at data analysis and financial modeling. The position offers an annual salary range of $145,000 to $217,000, with additional potential for bonuses and benefits. Zendesk promotes a hybrid working model and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking an Enterprise Account Executive to drive growth and build relationships within the SaaS space, focusing on acquiring new Enterprise customers and expanding existing partnerships. The role involves managing key customer relationships, leveraging data insights for prospecting, and developing territory plans to increase market share. Candidates should have at least 8 years of B2B sales experience, a proven track record of exceeding sales targets, and expertise in navigating complex sales cycles. The position offers an annual OTE of $290,000-$434,000, with a 50/50 pay mix between base salary and commission. Zendesk is committed to diversity and provides an inclusive work environment with a hybrid work model.

Zendesk is seeking a Principal Product Manager to oversee the development of AI-powered analytics and reporting tools, which is a critical initiative for the company. The role involves understanding customer needs, defining the strategic vision, and collaborating with global teams to launch new products and features. Candidates must possess strong prioritization skills, technical knowledge to work with engineers, and the ability to advocate for customer-centric design. A minimum of seven years in product management and familiarity with Business Intelligence tools and machine learning are required. Zendesk emphasizes diversity and inclusivity in its hiring process and offers a hybrid work environment.

The job of a Business Consultant at Zendesk focuses on advising top customers on leveraging the company's AI-powered customer experience (CX) platform to enhance business outcomes. Responsibilities include engaging strategically with clients, driving sales and retention, leading tailored consulting engagements, and building senior-level relationships. The consultant will also collaborate across teams to address customer challenges and identify process improvement opportunities while managing multiple projects. Candidates should have at least ten years of consulting experience in customer service, expertise in AI technologies, strong client management skills, and the ability to communicate effectively with executives. The role offers a competitive salary range of $168,000 to $252,000, with opportunities for bonuses and incentives, and values diversity and inclusion in the workplace.

Zendesk, a leading tech company, is seeking a Senior Program Manager for its Product Development team to enhance customer and employee service solutions. The role involves collaborating with various teams to define and execute product roadmaps, manage cross-functional programs, and improve decision-making processes based on data-driven insights. Candidates should have experience in software program management, particularly within engineering, and familiarity with agile methodologies and project management tools. The position offers a competitive salary range of $141,000 to $211,000 and emphasizes an inclusive hybrid work environment. Zendesk is committed to diversity and aims to create a fulfilling workplace for all employees.

Zendesk is looking for a Senior Product Marketing Manager to lead initiatives for their growing online customer service business. The role involves defining and executing go-to-market strategies, collaborating with various teams across the organization, and reporting to the Sr. Director of Solutions Product Marketing. Key responsibilities include market analysis, crafting product narratives, enabling internal partners with messaging materials, and promoting Zendesk through public speaking. Candidates should have 5-7 years of product marketing experience in software, strong storytelling and analytical skills, and a customer-first mentality. The position offers a salary range of $148,000 to $222,000 and reflects Zendesk's commitment to diversity and inclusion in the workplace.