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Zendesk is hiring a Senior Manager, Growth Analytics to lead a team of growth analysts and serve as a strategic analytics partner to PLG Product Managers and Engineers across the customer journey from acquisition to expansion. The role blends hands-on analysis with strategic leadership, shaping the analytics strategy, operating model, and capabilities that help Product teams make data-driven decisions at scale and improve discovery, adoption, activation, retention, and expansion. Key responsibilities include diagnosing PLG funnel performance, identifying friction and opportunities, building cross-functional relationships with Sales, Marketing, Product, Engineering, and Data teams, and defining measurable hypotheses, success metrics, and measurement plans for initiatives and experiments. Required qualifications include substantial experience in product or growth analytics in SaaS, strong SQL and Python/R skills, experience with Snowflake and dbt, the ability to design instrumentation and dashboards, and excellent written, verbal, and visual communication. The US base salary range is $172,000 to $258,000 with potential bonuses and incentives, Zendesk supports a hybrid work model and equal opportunity with commitments to diversity and accommodations, and AI may be used to screen applications.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations team and is responsible for building and scaling the systems, processes, and operating rhythm that enable Marketing to move quickly, deliver quality work, and produce measurable impact across funnel operations, campaign execution, journey orchestration, marketing technology, and process optimization. It includes leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes (intake through Sales handoff and feedback loops), and setting strategy and governance for the marketing technology ecosystem while partnering with Marketing, Sales/Revenue Ops, Product, Engineering, Finance, and regional teams. The role emphasizes thoughtful use of automation and AI to speed campaigns, improve efficiency and decision quality, and enable stakeholder self-service, while establishing performance visibility for funnel health, data integrity, and time-to-value, and translating complex topics into clear recommendations for senior leaders. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops, proven experience owning marketing automation and CRM ecosystems, leading funnel management, campaign operations, lifecycle/or journey orchestration, cross-functional operating model improvements, and familiarity with platforms such as Salesforce, Marketo, analytics/BI, data enrichment, workflow tools, and AI tools; B2B SaaS experience is preferred. Compensation includes a US base salary range of $220,000-$330,000 with potential bonus or incentives; Zendesk highlights an inclusive, hybrid workplace, equal opportunity employment, and accommodations, and notes that AI screening may be used in the hiring process.

The Director of Marketing Analytics at Zendesk will lead the Marketing Analytics function, set the marketing measurement strategy, and turn data into better decisions across the funnel, including reporting, attribution, forecasting, experimentation, data quality, and executive storytelling. They will build and scale analytics products and self-service dashboards, partner with Finance, Revenue Operations, Data/Engineering, Product, and Marketing for planning, budgeting, pipeline pacing, and business reviews, and advance attribution linking campaigns to pipeline and revenue. They will foster a culture of insight generation, establish data governance and semantic layers, and translate complex findings into concise narratives for executives and non-technical stakeholders. Qualifications include 10+ years in marketing analytics or related fields, strong SQL/data modeling, experience with data warehouses (Snowflake, AWS) and BI tools, and the ability to influence senior stakeholders; B2B SaaS or global marketing experience is preferred. The US base salary range is $203,000–$305,000 with potential bonus and benefits, Zendesk supports hybrid work and remote flexibility, and the company emphasizes equal opportunity and accommodations for applicants with disabilities.

The Sr. Marketing Analytics Lead at Zendesk is a senior individual contributor on the Marketing Strategy & Operations team who translates complex marketing data into clear insights and leads high-impact analytics across performance measurement, funnel analysis, attribution, forecasting, and experimentation in partnership with the broader GTM organization. Responsibilities include leading end-to-end analytics projects from framing questions and sourcing data through analysis, storytelling, recommendations, and follow-through; building and improving reporting, dashboards, and analytical models to visualize marketing performance, funnel health, pipeline contribution, and investment efficiency; analyzing channel, campaign, audience, lifecycle, web, and funnel performance; supporting attribution, forecasting, target setting, pipeline pacing, budget planning, and ROI analysis; partnering with Marketing Operations, Finance, Sales/Revenue Ops, Data/Engineering, and marketing teams to improve data quality and decision processes; developing reusable metrics, definitions, documentation, and analytical frameworks; and communicating findings concisely to audiences from technical partners to executive leaders while mentoring peers. The role requires a strategic and commercially minded analyst who can connect data to business decisions, solve problems independently through ambiguity, clearly explain what the data says and does not say, collaborate with both technical and non-technical stakeholders, maintain attention to detail while keeping the bigger business impact in view, and maintain a continuous-learning mindset. Qualifications include 8+ years in marketing analytics or related disciplines, strong SQL and experience with data warehouses, datasets, and BI/dashboarding tools; experience with marketing measurement, funnel analysis, attribution, forecasting, experimentation, or channel ROI; ability to combine data from marketing automation, CRM, web, advertising, and revenue systems; demonstrated experience presenting insights to senior stakeholders; and a preference for experience in B2B SaaS, subscription, or other multi-channel growth environments. The US base salary range is $202,000-$304,000 with potential bonus or incentives; Zendesk emphasizes hybrid work, inclusivity, and ongoing commitment to diversity, equity, and inclusion, with equal opportunity employment and accommodations for applicants with disabilities, and notes that AI or automated decision systems may be used for screening in accordance with company guidelines.

This is a senior individual-contributor role on Zendesk’s Marketing Strategy & Operations team responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, operations, performance management, and cross-functional work. You’ll partner with Marketing leaders to set annual and quarterly priorities, lead planning, forecasting, budget/resource discussions, pipeline pacing, and executive reviews, and define ownership, decision rights, risks, dependencies, and communication cadences for cross-functional initiatives. You’ll develop operating frameworks, templates, playbooks, and mechanisms to improve prioritization, accountability, visibility, and execution quality; analyze performance to surface trade-offs and recommendations; and coordinate with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams. The role requires 8+ years in marketing strategy/operations or related fields, strong analytical and financial modeling skills, ability to connect marketing activity to pipeline and revenue, experience building executive-ready narratives, and a collaboration-focused, low-ego style; B2B SaaS or complex global marketing experience is preferred. Compensation includes a US base range of $134k-$200k (potential bonus/benefits), and Zendesk emphasizes a hybrid, inclusive culture with AI screening disclosures and accommodations for applicants with disabilities.

Zendesk is seeking an AI-savvy Enterprise Account Executive to grow its enterprise base and leverage AI-driven insights to accelerate revenue and align Zendesk solutions with customer goals. You will directly drive top-line growth by acquiring new enterprise customers, cross-selling to existing ones, nurturing long-term strategic partnerships, and leading complex, multi-month deals with proof-of-concept stages. Responsibilities include creating quarterly territory plans, maintaining a robust pipeline and accurate forecasts, securing C-level sponsorship, and collaborating with internal teams to optimize sales strategies. Requirements include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota-attainment record, experience selling to VP/C-level executives, managing accounts generating revenues over $2B, and proficiency with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel availability. The US OTE ranges from $283k to $425k (50/50 base/commission), with potential bonuses; Zendesk supports hybrid work, inclusion, and equal opportunity, with accommodations available for applicants with disabilities and AI screening may be used per policy.

The Product Marketing Manager for Solutions leads the go-to-market strategy and execution for multi-product solutions and targeted industries, crafting solution-level positioning, messaging, and narratives while coordinating with Product, Marketing, and Sales. They create high-impact collateral, enable sales with training and tools, conduct competitive and buyer intelligence, and measure campaign performance to drive cross-sell, up-sell, and new business pipelines. Required qualifications include 10+ years of B2B SaaS product marketing, experience using AI tools, a background in solutions marketing for multi-product suites, strong storytelling, cross-functional leadership, understanding of enterprise buying cycles, and data-driven metrics; basic qualifications specify experience in CX, CRM, or enterprise helpdesk marketing. The role is hybrid, with some in-office time, and Zendesk emphasizes a customer-experience focus, global diversity and inclusion, and accommodations for disabilities. Compensation includes a US base salary range of $153,000 to $229,000, with potential bonuses or benefits, and the company notes that AI or automated screening may be used in evaluating applicants.

The Senior Analyst, CX Data & Insights at Zendesk is an IC described as a “quantitative swiss army knife” and trusted advisor to CX leadership, translating complex data into strategic actions for the post-sales strategy. Responsibilities include strategic business analysis, churn and customer health analytics, and impact modeling to quantify GRR and NRR improvements, plus leading quantitative work on projects like account carve-outs, territory balancing, and segmentation. The role also emphasizes “vibe coding” and ecosystem integration, leveraging LLMs to prototype scripts and automate reports, optimizing Snowflake BI components, and mapping data flows across Salesforce, Gainsight, Gong, and Snowflake. Requirements feature 7+ years in Strategy/Operations or Advanced Analytics in a high-growth B2B SaaS environment, advanced production-grade SQL (Snowflake), data warehousing knowledge, and deep post-sales domain expertise, along with strong stakeholder management. The position offers a US base salary of $139k–$209k with potential bonuses/benefits, supports hybrid work, and Zendesk highlights fairness, diversity, inclusion, and accommodations, including AI screening as per policy.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise portfolio by acquiring new enterprise customers, expanding existing partnerships, and aligning Zendesk’s SaaS solutions with client objectives to drive top-line revenue. You will develop quarterly territory plans, pursue cross-sell opportunities, nurture key relationships for satisfaction and retention, leverage data to improve new business conversions and retention, and lead complex multi-month sales cycles with proofs of concept. The role requires establishing C-level sponsorship, collaborating with internal teams, negotiating and closing complex, value-centric deals, and maintaining a robust pipeline and accurate forecast while staying current on Zendesk products and market trends. Requirements include a BA/BS or equivalent, at least 8 years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP and C-level executives in Enterprise accounts, managing customer relationships at organizations with revenues over $2 billion, familiarity with Salesforce, Outreach, Clari, Seismic and Looker, and willingness to travel. The US OTE ranges from $320,000 to $480,000 with a 50/50 base/commission split, may include bonuses or incentives, and Zendesk offers a hybrid work model with equal opportunity employment, along with AI screening disclosures and accommodations on request.

Zendesk is hiring a Senior Solutions Architect to grow its Services business in North America, acting as a technical bridge between Account Executives and customers and bringing hands-on AI-enabled solution design to the sales cycle. Key duties include leading technical discovery and scoping with corporate, mid-market, and enterprise clients; defining technical strategies with Sales; owning the technical relationship through discovery, proposals, and closure; designing scalable CX, ITSM, data, automation, and AI-enabled solutions; and mentoring presales staff while aligning regional efforts with global standards. Required qualifications include 2+ years in presales/solutions consulting for mid-market or enterprise software, strong communication with C-level and stakeholder audiences, experience with pilots/proofs of concept and demos, a bachelor’s degree (graduate degree a plus), willingness to travel, and familiarity with customer service software, ITSM, CRM, data warehousing, and APIs. AI-focused expectations cover practical experience with AI tools, prompt design, AI skills and agents, agentic workflows, integration with enterprise environments, and governance considerations, along with knowledge of APIs, REST, security, and human-in-the-loop review. The US-based OTE ranges from $206k to $308k with an 80/20 base/commission split, Zendesk’s hybrid work model, and a commitment to equal opportunity, accessibility accommodations, and diversity, equity, and inclusion.