The Ampin App
deep insights into the Atlassian community

The role is Zendesk's Customer Success Manager, a pioneering advisory position that leverages Zendesk’s AI-powered capabilities to guide customers to their desired business outcomes, owning relationships and driving ROI and growth. The overarching objective includes proactive health management through Zendesk’s advanced solutions and AI, accelerating product adoption and value realization, and partnering with customers to articulate ROI and adoption roadmaps. You’ll make an impact by taking full ownership of the customer lifecycle, delivering outcome-driven engagement, championing product adoption, advising on solution fit and integration, identifying expansion opportunities, and using data to forecast renewals and surface risks. Requirements include 5+ years in Customer Success/Experience, enterprise SaaS/GTM experience, a relevant bachelor’s degree, experience supporting adoption of SaaS or AI-powered solutions, ability to influence stakeholders, proficiency with CS tools like Gainsight, and strong program management and analytics skills. The US annualized OTE range is $118,000 to $178,000 with a 70/30 base/commission split, and Zendesk emphasizes hybrid work, diversity and inclusion, AI screening of applications, and reasonable accommodations if needed.

Zendesk is an AI-first customer-service platform powering ticketing, messaging, help center, voice, analytics, and AI agents, trusted by over 160,000 businesses worldwide. The Principal, Pricing Strategy role is to support and drive monetization by researching and shaping pricing and packaging strategies across Zendesk products, collaborating with Product, Sales, Finance, RevOps, Legal, and Customer Success. Responsibilities include developing long-term pricing and packaging strategies, making data-driven recommendations, identifying opportunities from market and stakeholder research, exploring new pricing models, communicating pricing concepts to senior leadership, and assisting Product Operations with launches and SKUs. Required qualifications include 8+ years of experience, strong analytical and communication skills with the ability to influence stakeholders, and a bachelor’s in Business, Finance, Economics, or a related field; preferred qualifications include 4+ years in SaaS pricing, experience with usage-based pricing or monetizing AI, plus background in consulting or product strategy and an MBA. The US base salary range is $166,000-$248,000 with potential bonuses/benefits; Zendesk supports hybrid work, champions diversity and inclusion, uses AI screening for applications, and is an equal-opportunity employer that offers accommodations for applicants with disabilities.

Zendesk is hiring an Enterprise Account Executive for the Financial Services Vertical (FL, GA, AL, NC) based in Atlanta, GA, to drive revenue growth with a focus on AI and closing new business in strategic enterprise accounts. The role involves building trusted relationships with senior executives, developing strategic sales plans, presenting and negotiating complex deals, collaborating cross-functionally, and maintaining a robust AI sales pipeline with accurate forecasts. Qualifications include a bachelor’s degree (MBA a plus), 5+ years of enterprise SaaS/software sales, a proven track record of meeting quotas, the ability to influence C-levels, excellent communication and negotiation skills, and CRM experience (Salesforce preferred). Compensation consists of an annualized OTE of $283,000 to $425,000 with a 50/50 base/commission split, plus potential bonuses and comprehensive benefits. Zendesk emphasizes a hybrid work environment, commitment to diversity, equity, and inclusion, equal opportunity employment, and reasonable accommodations for applicants with disabilities, with AI potentially used in screening applications.

Zendesk describes its mission as powering exceptional service and enabling human connections through its customer experience software. The company is seeking an Enterprise Account Executive with at least eight years of cloud/software B2B sales experience to grow the enterprise account base and deepen existing partnerships. Key duties include driving revenue with new enterprise customers, cross-selling to existing clients, managing relationships for retention, leveraging data and insights to improve conversion, creating territory plans, leading complex multi-month deals, securing C-level sponsorship, collaborating with internal teams, and maintaining a strong pipeline and accurate forecasting. Requirements include a BA/BS, 8+ years in SaaS B2B sales with a proven quota attainment record, experience navigating complex sales cycles and renewals, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus travel flexibility. The compensation package offers a US OTE of $283,000 to $425,000 with a 50/50 base/commission split (and potential bonuses/benefits), and Zendesk emphasizes a hybrid work model, equal opportunity employment, diversity and inclusion, plus accommodations and AI screening as part of the process.

Zendesk seeks an AI Sales Specialist in the AMER EMC segment for a quota-carrying overlay role with the Core AE team to drive adoption of Zendesk’s AI products. Key duties include owning sales quotas, collaborating with the core sales team to generate revenue from existing Zendesk accounts and new opportunities, and leading AI proofs-of-concept for customers. The role emphasizes building customer relationships with a value-based selling approach, identifying expansion and cross-sell opportunities with the AI Success team, and assisting with commercial modeling and forecasting to maximize ARR. It also involves AI sales enablement responsibilities, acting as a subject-matter expert, owning enablement initiatives in the territory, and ensuring Core AEs receive product updates, plays, and market insights. Requirements include proven quota-carrying sales experience (prefer CX/Conversational AI), strong communication, willingness to travel, and optional overlay AE/co-sell background, with US OTE posted at $189k-$283k (60/40 base/commission); Zendesk commits to inclusion and hybrid work, with AI screening as part of the process.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES transformations, serving as a trusted advisor and technical leader who collaborates with Sales, Product, Engineering, and Customer Success to architect scalable, AI-driven solutions that deliver measurable business results. The role involves leading technical and business discovery, AI readiness assessments, and designing tailored demos and proofs of value, translating AI/ML capabilities into clear narratives for audiences from IT to the C-suite. You’ll own the end-to-end technical engagement—from qualification and design to pilots and deployment—ensuring solutions align with customer goals and compliance, and you’ll integrate and scale using Zendesk APIs, middleware, telephony, and cloud platforms while measuring ROI with analytics and promoting AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting technologies and SaaS architectures, experience with pilots/POCs, deep understanding of AI (LLMs, NLP), domain expertise in CCaaS/ITSM/BI/WFM, excellent storytelling and communication skills, a bachelor’s degree (or equivalent), and willingness to travel. Compensation features a US OTE range of $188,000–$282,000 with an 80/20 base/commission split, potential bonuses or incentives, a hybrid work model, and a commitment to diversity and inclusion, with AI screening possible per company policy and accommodations available upon request.

The Principal/Director, Customer Experience at Zendesk leads a global, cross-functional program to identify, design, and operationalize AI-driven improvements that increase CS manager productivity, reduce administrative overhead, and unlock higher-value customer engagement, partnering with CS leadership, Product Ops, Data & Analytics, and Technology to embed intelligent workflows and automation. The role drives AI-enabled efficiency and workflow automation by identifying high-volume CS processes suitable for automation, designing AI capabilities such as summaries and action recommendations, and integrating these into the existing CS tool stack. It is a global program leadership role with clear workstreams, ROI-based prioritization, and KPIs, overseeing rapid pilots, validation through quantitative and qualitative feedback, and scaling proven solutions with adoption support. The position emphasizes data-driven insights and prioritization, delivering next-best-action recommendations and health signals to improve decision-making, and serves as the connective tissue across CS, CS Ops, Product, Engineering, RevOps, and AI teams with a focus on enablement and adoption. Requirements include 10+ years in related CS/Ops/PM roles, global program leadership, hands-on AI/workflow experience, and strong communication and data literacy, with the title of Director/Principal reporting to the VP, Global CS & OCCO; the US base salary is $178k-$266k and Zendesk notes AI screening and a hybrid, inclusive workplace with accommodations available.

The role is Strategic Enterprise Account Executive at Zendesk, responsible for driving revenue growth in strategic enterprise accounts with a focus on AI, by identifying, developing, and closing new business from a prospect list and building relationships with senior stakeholders. Key responsibilities include creating strategic sales plans to meet quotas, engaging executives to understand objectives, closing complex deals, collaborating with Customer Success, Solutions Engineering, Marketing, and Product teams, maintaining an AI sales pipeline and forecasts, staying current on industry trends, and representing Zendesk at events. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales, a proven track record of meeting/exceeding targets, ability to influence C-levels, strong communication and negotiation skills, and familiarity with CRM tools such as Salesforce. Why Zendesk highlights the role’s appeal: exposure to cutting-edge technology, a collaborative culture, uncapped commission, and comprehensive benefits. The U.S. OTE range is $283k-$425k with a 50/50 base/commission split (bonuses and benefits may apply); compensation varies by location and other factors, and Zendesk may use AI in screening while remaining committed to equal opportunity and accommodation for applicants with disabilities.

Zendesk is seeking an Employee Service Sales Specialist to grow its Employee Service business by building relationships with key decision makers and expanding both new and existing customer partnerships, focusing on HR/IT use cases that enhance employee experiences. Responsibilities include positioning Employee Service use cases, partnering with the sales team through the full sales cycle, delivering ROI analyses, providing subject-matter expertise, meeting quota, and collaborating with product development to tailor solutions. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven track record of achieving targets, ability to manage complex multi-month sales cycles, entrepreneurial and collaborative mindset, and willingness to travel. The US OTE ranges from $234,000 to $352,000 with a 60/40 base/commission split, potentially with bonuses and benefits, with final offer based on capabilities, experience, and location. Zendesk is an equal opportunity employer committed to diversity and inclusion, supports a hybrid workplace, notes AI may be used in screening, and offers accommodations for applicants with disabilities.

The Senior Solutions Consultant role at Zendesk focuses on transforming how government agencies use Zendesk's AI-powered CX and ES platform, acting as a trusted advisor and technical thought leader across Sales, Product, Engineering, and Customer Success. Key responsibilities include leading technical and business discovery, architecting AI-driven solutions, owning end-to-end technical engagements (design, pilots, value proofs), and integrating secure, scalable workflows with Zendesk APIs, middleware, and cloud platforms. The position also emphasizes collaborating to align customer needs with product roadmaps, measuring impact with Zendesk analytics, promoting AI adoption, and staying ahead by advancing expertise in AI and CX/ES tech. Required qualifications include 7+ years in presales or solutions consulting in SaaS/CX/CCaaS/AI, demonstrated pilots/POCs, knowledge of AI technologies and domains like CCaaS, ITSM, BI, plus strong storytelling and communication skills, a bachelor’s degree, and willingness to travel. Compensation ranges from $188k-$282k OTE in the US (80/20 base/commission) with potential bonuses, while Zendesk highlights its inclusive culture, hybrid work policy, AI-based screening, and equal opportunity employment with accommodations available.

The Senior Solutions Consultant at Zendesk handles all technical, solution, and competitive aspects of the sales cycle, acts as the technical bridge between Account Executives and prospects, and owns the prime technical relationship to ensure customer happiness through onsite, online, and virtual engagements. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software solutions, excellent interpersonal and communication skills, strong discovery and objection-handling abilities, and experience scoping, managing, and executing customer pilots and proofs of concept with defined success criteria and timelines. The role also requires knowledge of web/scripting technologies (HTML, CSS, JavaScript), prompt engineering, and SaaS applications, plus outstanding problem-solving and solution scoping abilities, including the capacity to learn emerging AI technologies quickly and to use LLMs like ChatGPT and Gemini where appropriate. Desirable skills include experience in contact centers, vertical industry expertise, prior consulting in enterprise software implementations, familiarity with Customer Service Software, ITSM, data warehousing, BI, and workforce engagement, and experience developing or selling AI solutions, as well as formal B2B/Sandler or Challenger-style sales training. The US annualized OTE ranges from $151,000 to $227,000 with an 80/20 base/commission mix and potential bonuses, with travel up to 40%; Zendesk also highlights a hybrid work model, commitment to diversity and inclusion, and equal opportunity employment, including accommodation for disabilities.

Zendesk is hiring a Public Sector Solutions Consultant to transform government agencies’ CX/ES using its AI-powered Resolution Platform in the SLED space, challenging outdated contact centers and enabling smarter, scalable service. The role involves leading technical and business discovery, architecting AI-driven CX/ES solutions, driving end-to-end technical engagement, and integrating secure, scalable workflows across Zendesk APIs and major cloud platforms while collaborating with Sales, Product, Engineering, and Customer Success. You’ll measure ROI with Zendesk analytics, champion AI adoption, and influence the product roadmap by sharing insights to stay ahead of evolving CX/ES technology. Requirements include 3+ years in presales/solutions consulting in SaaS/CX/CCaaS/AI, experience designing pilots/POCs, understanding of AI technologies, domain expertise in CCaaS/ITSM/BI, strong storytelling and communication skills, a bachelor’s or equivalent, and willingness to travel. The US OTE ranges from $119k to $179k (80/20 base/commission) with potential bonuses, and Zendesk emphasizes fairness, diversity and inclusion, hybrid work, and reasonable accommodations, including AI screening where applicable.

Zendesk is hiring a Director of GTM Operations to oversee Compensation Operations and Strategic Business Operations, driving GTM strategy and alignment across Sales, Marketing, Customer Success, and Finance. The role involves designing scalable, data-driven operating models and leading end-to-end compensation operations (annual planning, quota deployment, territory mapping, and payouts) along with governance and automation to support GTM goals. In Strategic Business Operations, the person will co-lead annual GTM planning (headcount, capacity, segmentation, territory design), drive large initiatives like territory realignment and market expansion, and ensure cross-functional execution with documented SOPs and elimination of bottlenecks. Qualifications include 8–12+ years in GTM Operations or related fields, deep compensation operations expertise, strong analytics and planning/forecasting skills, and familiarity with tools such as Salesforce, Xactly, Looker/Tableau, Clari, and Excel/Sheets. The position offers a US base salary range of $170,000–$256,000 with potential bonuses and benefits, and Zendesk notes its hybrid work model, commitment to diversity and inclusion, AI screening practices, and accommodations for applicants.

Zendesk is hiring a Director of Strategic Enterprise Sales to lead a Bay Area–focused team, driving revenue and strategic expansion in complex Enterprise accounts by leveraging AI-enabled CX/EX solutions. The role entails hiring and coaching a high-performing team, developing go-to-market and upsell/cross-sell strategies, guiding multi-product deals, and maintaining disciplined territory planning, forecasting, and KPI-driven execution. You’ll maintain deep knowledge of Zendesk’s AI capabilities, deliver executive QBRs, and cultivate C-suite relationships to position Zendesk as a strategic enabler of intelligent CX. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a track record of exceeding targets, experience with complex MEDDPICC-style processes, strong forecasting and negotiation skills, travel, and proficiency with Salesforce, Outreach, and Clari; US OTE is $323k-$485k with a base/commission split. Zendesk emphasizes a hybrid, inclusive workplace, equal opportunity employment with a commitment to diversity and inclusion, and transparency about AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Sales Strategy to drive global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, aligning GTM priorities with executives, driving enterprise-scale transformation, turning data into executive recommendations, and promoting best practices across markets. Requirements include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, proven GTM acceleration success, strong cross-functional leadership, advanced analytics, and exceptional C-suite communication, with fluency in English. The position is fully flexible: remote work with optional on-site Zendesk spaces for collaboration. Compensation ranges from $170,000 to $256,000 in base pay, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity and a commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is hiring a Public Sector Account Executive to grow its public sector SaaS business, focusing on building new relationships and expanding existing partnerships. Responsibilities include driving top-line revenue from new customers, cross-selling to current clients, nurturing relationships for retention, leveraging data and adoption insights to improve conversions and expansions, and leading multi-month, value-centric sales cycles with proof-of-concept stages. Requirements include a BA/BS or equivalent, at least 5 years in public sector sales or SaaS solution engineering with a proven quota track record, experience selling to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel. Compensation features a US annualized OTE of $216,000 to $324,000 with a 50/50 base/commission split, and potential bonuses or benefits, with offers based on location and capabilities. Zendesk emphasizes an inclusive, hybrid work environment, is an equal opportunity employer, and commits to diversity, equity, and inclusion while providing accommodations as needed.

Zendesk is seeking a Staff Software Engineer, Full Stack – Data and Analytics, offering remote flexibility and a Pacific Time alignment to help build an AI-native analytics platform that delivers trusted, explainable insights from customer data. The role covers backend development with Java/Maven/Spring, frontend work with TypeScript/React, creating new platform capabilities, deploying to production for millions of users, and collaborating with a focused team and leadership to shape the roadmap. Candidates should have at least 6+ years of full-stack experience (primarily Java), strong Maven/Spring expertise, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals knowledge, and strong collaboration and communication skills. The tech stack includes Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, and AWS services such as Elasticache, Redis, and DynamoDB. Zendesk notes AI screening may be used, provides a US base salary range of $164k-$246k with potential bonuses/benefits, offers hybrid/work options, and emphasizes equal opportunity, diversity and inclusion with accommodations for disabilities.

Zendesk is hiring a Senior Enterprise Sales Manager to lead a high-performing field sales team focused on large enterprise accounts (1,000+ employees) using a solution- and value-driven approach. The role entails providing vision and accountability for the team, mentoring and onboarding Enterprise Account Executives, engaging with C-level stakeholders (including onsite visits), and driving pipeline and bookings through cross-functional collaboration with forecast discipline and 5% forecast accuracy targets. Additional duties include leading demand generation, developing and executing sales campaigns, monitoring sales activity, conducting MEDDPICC deal reviews, managing customer concerns, and building executive relationships to drive customer engagement. Requirements include 10+ years of software sales with 3–5+ years of enterprise management, a proven track record of revenue growth, experience managing Enterprise Account Executives in a B2B software environment, and strong presentation and communication skills, with CX experience considered a plus. The compensation package offers a US OTE of $290k–$434k (50/50 base/commission) with potential bonuses or benefits, and Zendesk emphasizes a hybrid, inclusive culture with equal opportunity and accommodations for applicants.

Zendesk is a leading customer experience (CX) platform that prioritizes customer success and aims to provide value from its solutions through its CX organization. The CX Programs team plays a crucial role in enhancing business efficiency and facilitating transformations while reporting to the Chief Customer Officer (CCO). Key responsibilities of the team include ensuring effective service delivery, enabling product adoption, and reinforcing delivery excellence across departments. The role requires over five years of experience in CX or similar fields, expertise in customer success strategies, and strong analytical skills to drive operational improvement. Zendesk values diversity and offers a hybrid working model, maintaining an inclusive environment for applicants and employees.

Zendesk is seeking an experienced Staff Solution Architect with extensive knowledge of Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves spearheading solution architecture, collaborating with various stakeholders to gather requirements, and driving ERP integrations for automated workflows. Candidates should possess a minimum of 10 years of solution architecture experience, with specific expertise in billing systems and ERP implementations. Strong leadership, communication skills, and a thorough understanding of financial operations are essential, along with a relevant degree and certifications beneficial. The position offers a competitive salary range of $161,000 to $241,000, along with potential bonuses and benefits, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.