The Engagement Manager role at Zendesk involves overseeing implementation projects for customers, primarily in the UK and Ireland, ensuring they exceed expectations while being delivered on time and within budget. Responsibilities include acting as the primary contact for customers, managing risks and potential bottlenecks, providing strategic guidance, and enhancing project delivery methodologies. Successful candidates should have at least three years of project management experience, strong leadership and communication skills, and the ability to manage multiple engagements simultaneously. Preferred qualifications include familiarity with professional services contracts, project management certifications, and proficiency in French. Zendesk promotes a hybrid work environment and is committed to diversity and inclusion in its hiring practices.
