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Zendesk is redefining customer experience (CX) and employee services (ES) with a unified, AI-powered Resolution Platform, helping brands replace outdated contact-center solutions and achieve smarter, faster, more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader, collaborating with Sales, Product, Engineering, and Customer Success to design and deliver scalable AI-driven solutions that turn ambitious goals into measurable results. Your responsibilities include leading technical and business discovery, architecting AI-enabled CX and ES solutions, driving end-to-end technical engagements from qualification to pilot execution, integrating secure, scalable systems via Zendesk APIs and cloud platforms, and championing AI adoption with ongoing value realization. What you bring: 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, strong knowledge of web/scripting technologies and SaaS architectures, proven pilots/POCs, deep understanding of AI tech (LLMs, NLP) and their CX applications, domain expertise in CCaaS/ITSM/BI/WFM or related areas, plus excellent communication and storytelling skills and a degree. You embody strategic thinking, technical fluency, collaboration, customer-obsession, and an ability to turn data into business insights, and Zendesk supports a hybrid, inclusive culture with equal opportunity and accommodations, noting that AI screening may be used in hiring.

Zendesk is looking for a Principal Contact Center Sales Specialist - EMEA SMB to drive awareness and sales of Zendesk’s CCaaS platform and Zendesk for Contact Center for the SMB segment in Europe, leveraging expertise in contact center technologies such as Zendesk, Amazon Connect, and AWS. The ideal candidate will provide strategic direction, possess deep industry knowledge, be autonomous, and display strong communication, analytical, and cross-team collaboration skills. Key responsibilities include running enablement sessions, collaborating with Account Executives, pre-sales, and partners to identify opportunities, engaging with vendors and delivery partners, leading customer discovery and deal progression, partnering with AWS AMs, conducting regular forecast cadences, delivering tailored value propositions, and managing pipeline at scale while staying ahead of industry trends. Qualifications include a minimum of seven years of cloud contact center sales experience, strong analytical and scale-selling abilities, English fluency (Spanish and/or French a plus), proven channel sales experience, technical familiarity with Zendesk and AWS (advantageous), the ability to work autonomously in a fast-paced environment, experience selling at the C-level, and a proven track record of achieving sales targets and pursuing new business opportunities, with strong communication skills. Zendesk offers a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and a commitment to diversity and inclusion, including fairness in hiring, AI screening disclosures, and reasonable accommodations for applicants with disabilities.

Zendesk seeks an Enterprise Account Executive to drive growth in its enterprise SaaS business by building relationships with new customers and expanding existing partnerships. The role includes acquiring new enterprise customers, cross-selling, managing key relationships, leveraging data to improve conversion and retention, and creating quarterly territory plans to increase market share. You will lead complex, multi-month, value-centric sales cycles with executive sponsorship, collaborate with internal teams, negotiate and close deals, and maintain a robust sales pipeline with accurate forecasts. Requirements include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering (public sector experience preferred), a proven track record of meeting targets, experience selling to VP/C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, with willingness to travel. Zendesk emphasizes its mission, hybrid work model, commitment to diversity and inclusion, and notes AI screening and accommodations for applicants.