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The Manager of Technical Account Management at Zendesk is responsible for leading a team of technical account managers in Europe, ensuring customer success with Zendesk's products and services. This role emphasizes the importance of people management, program management, and technical leadership, requiring the candidate to possess deep technical expertise combined with a strategic mindset. The ideal candidate should exhibit strong communication skills and experience in managing post-sales teams, technical consulting, and SaaS environments. Preferred qualifications include experience with Zendesk products and relevant certifications, along with a commitment to diversity and inclusion within the workplace. This position offers the opportunity to make a significant impact by driving collaboration and customer satisfaction while shaping the technical account management team.

Zendesk seeks a leader to develop and implement the AWS go-to-market strategy within a designated country, focusing on enhancing collaboration between Zendesk and AWS to drive business growth. This role involves influencing local Zendesk leadership on the value of AWS and promoting Zendesk’s offerings, particularly the Zendesk for Contact Centre powered by Amazon Connect. Key responsibilities include engaging with AWS sales and marketing teams, coordinating joint sales initiatives, and actively participating in regional events. The ideal candidate should have extensive experience with AWS partnerships, a proven track record of growing business through alliances, and the ability to manage multiple projects. Zendesk promotes an inclusive work environment and offers a hybrid working model, along with a commitment to diversity and equal employment opportunities.