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Zendesk is transforming Customer Experience and Employee Services with a unified Resolution Platform powered by AI and cloud technologies, helping top brands deliver smarter, faster, and more personal service at scale. As a Solutions Consultant, you’ll shape the next era of customer engagement by partnering with customers and internal teams to design and showcase innovative, real-world solutions that unlock lasting value. You’ll lead technical and business discovery, architect AI-powered CX solutions, build seamless integrations using Zendesk APIs and cloud platforms (AWS/Azure/GCP), collaborate across Sales, Product, Engineering and Customer Success, drive measurable business impact, and champion AI adoption. Candidates should have 3+ years in presales or solutions consulting (or related AI/SaaS/enterprise software experience), hands-on experience with pilots/POCs, knowledge of AI technologies (LLMs, NLP, automation), familiarity with CS software and middleware, and strong communication and presentation skills, plus willingness to travel. Zendesk offers a hybrid work culture, a commitment to global diversity, equity, and inclusion, and equal opportunity employment, with AI screening in recruitment and accommodations available for applicants with disabilities.

Zendesk is recruiting an Enterprise Account Executive to grow its enterprise SaaS business by building new relationships and expanding existing partnerships. You will drive top-line revenue by acquiring new enterprise customers, pursuing cross-sell opportunities, managing key client relationships, leveraging data and adoption history, and creating quarterly territory plans to boost market share while leading multi-month, value-centric deals with proofs of concept. You’ll secure C-level sponsorship, collaborate with internal teams to optimize sales strategies, negotiate and close complex deals, and maintain a robust pipeline and accurate forecast to exceed targets. The role requires a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a strong quota history, experience selling to VP/C-level executives in large organizations, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker; travel is required. Zendesk highlights hybrid work, a commitment to diversity and inclusion, equal opportunity hiring, accommodations for disabilities, and notes that AI may be used to screen applicants in accordance with policy.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business, focusing on building relationships, expanding offerings, and driving human-centered customer service at scale. Responsibilities include acquiring new enterprise customers, cross-selling to existing clients, nurturing key relationships, leveraging data to improve prospecting and retention, and creating quarterly territory plans to increase market share. The role requires leading complex, multi-month, value-centric sales cycles with proofs of concept, securing executive sponsorship, collaborating with internal teams, negotiating and closing deals, and maintaining a robust pipeline and accurate forecast. Qualifications include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering, with a proven track record of exceeding sales targets in the public sector, plus experience selling to VP and C-level executives and familiarity with tools like Salesforce, Outreach, Clari, Seismic and Looker; travel is required. Zendesk emphasizes equal opportunity, hybrid/remote work options, diversity and inclusion, transparency about AI screening, and accommodations for applicants with disabilities, inviting candidates with an entrepreneurial spirit and a passion for customer experience.

Zendesk, a leader in customer experience solutions, is seeking an experienced Sales Specialist with expertise in contact center technologies like Zendesk and Amazon Connect. This role focuses on driving sales and awareness of Zendesk's Contact Center as a Service (CcaaS) platform in the UK and Ireland. Responsibilities include collaborating with various teams to identify sales opportunities, engaging vendors to refine sales strategies, and managing customer engagements. Candidates should have a minimum of 7 years in cloud contact center sales, proven success in achieving sales targets, and strong communication skills. Zendesk offers a competitive salary, professional development opportunities, and a diverse, inclusive work environment focused on innovation in customer experience technologies.

Zendesk is seeking a skilled Enterprise Account Executive to drive growth in their B2B SaaS sales efforts. This role involves building relationships with new customers, expanding existing partnerships, and generating top-line revenue by acquiring new Enterprise clients and optimizing revenue from current accounts. Candidates should possess at least 8 years of experience in sales, a proven track record of exceeding targets, and strong negotiation skills, specifically in dealing with large corporations. The position requires expertise in managing complex sales cycles and maintaining key customer relationships, particularly with C-level executives. Zendesk promotes a hybrid work environment and values diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking an experienced Marketing Analyst to support regional marketing leadership by utilizing data to drive go-to-market strategies and measure campaign performance. The Senior Strategic Marketing Analyst will focus on achieving pipeline and revenue targets, collaborating with senior marketing executives to tackle growth opportunities, improve operational efficiency, and evaluate marketing effectiveness with an emphasis on ROI. Key responsibilities include analyzing performance data, creating Tableau dashboards, assessing marketing campaigns, and managing budget investments to maximize returns. The ideal candidate should possess strong strategic thinking, communication skills, and a background in marketing analytics, with experience in building cross-functional partnerships. Zendesk embraces a hybrid work model that promotes collaboration while allowing for remote flexibility, and is committed to diversity and inclusion within the workplace.