Zendesk is seeking a Sales Operations Manager for the EMEA region who will partner with the Regional VP of Sales for the North region (permanent) and the Central region (interim) and report to the Director of GTM Operations, EMEA; the role is high-visibility and involves shaping regional strategy and representing regional leadership in global forums.
Core responsibilities include strategic partnership with RVPs on forecasting, pipeline management, and GTM planning; acting as a leadership proxy in cross-functional and global forums; and owning end-to-end regional sales processes such as territory planning and quarterly business reviews.
The role also emphasizes AI and GTM automation, driving adoption of AI tools to improve sales velocity and designing scalable, automated workflows to remove bottlenecks.
Qualifications include 3+ years in SaaS sales or Revenue Operations, German language desirable but not required, strong data fluency with Salesforce and BI tools (SQL a plus), and the ability to manage long-term strategic projects alongside day-to-day requests with a collaborative, autonomous mindset.
Zendesk promotes a hybrid, inclusive culture, is an equal-opportunity employer committed to diversity, equity, and inclusion, and notes that AI or automated screening may be used in evaluating applications, with accommodations available for applicants with disabilities.
