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The AI Sales Specialist role is quota-carrying and works with the Core Account Executive team to drive growth and adoption of Zendesk's AI product suite in a defined territory. Responsibilities include owning sales quotas, collaborating with the core sales team to grow revenue from existing Zendesk accounts and new business, and leading approved AI proofs-of-concept to demonstrate value. You will engage customers with a value-based selling approach, build relationships, align the Zendesk AI portfolio to client goals, and collaborate with the AI and core Success teams to identify expansion and cross-sell opportunities. AI sales enablement duties involve acting as a subject matter expert, owning enablement initiatives for the territory, and communicating product updates, plays, and market insights to core AEs, with the ability to demo and tailor the AI suite to customer needs. Requirements include proven experience in quota-carrying sales (preferably in Conversational AI or CX), native Spanish, results-oriented performance, strong communication skills, willingness to travel, and preferred experience in an overlay AE/co-sell role; Zendesk also highlights hybrid work, AI screening, equal opportunity, and accommodations for disabilities.

Zendesk is hiring an Account Executive based in Madrid to drive top-line revenue in the Iberian market (Spain and Portugal), focusing on new business and expanding existing partnerships through cross-sell opportunities. You will acquire new customers, nurture key relationships, leverage data and adoption history to prospect and retain clients, and create quarterly territory plans to increase market share. You will lead complex, value-centric sales cycles (often multi-month with proof-of-concept stages), establish C-level sponsorship, collaborate with internal teams, negotiate and close deals, and maintain a robust pipeline and accurate forecasts to exceed targets. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B or AI sales with a proven quota track record, experience selling to C-levels, familiarity with tools like Salesforce, Outreach, Clari, Seismic and Looker, ability to travel to customer locations, and fluency in Spanish and English (Portuguese a plus). Zendesk emphasizes its mission, a hybrid work model, AI screening policies, and a commitment to diversity, equity, and inclusion, with accommodations available for applicants.

Zendesk is hiring an Enterprise Account Executive in Madrid to drive growth in the Iberian market (Spain & Portugal) by selling AI-driven CX and automation solutions to large enterprises. Responsibilities include acquiring new enterprise customers, expanding AI adoption, cross-selling and upselling, managing key relationships, building quarterly territory and account plans, and leading multi-stakeholder, value-centric deals with proof of concept. The role requires maintaining a robust pipeline and forecast, collaborating with Customer Success, Solutions Engineering, and Product teams, and positioning Zendesk as a trusted advisor to C-level executives. Requirements include 8+ years in cloud/software B2B sales or solution engineering with a proven track record in complex enterprise cycles and $1B+ revenue targets, strong quota attainment, fluency in Spanish and English (Portuguese a plus), and experience with tools like Salesforce and Outreach. Zendesk emphasizes its mission, offers a hybrid work model, may use AI to screen applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for disabilities.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES solutions, acting as a trusted advisor and working with Sales, Product, Engineering, and Customer Success to transform customer challenges into scalable, measurable outcomes. The role encompasses leading technical and business discovery, designing demos and proofs of value, translating AI/ML capabilities into business narratives, owning end-to-end technical engagements from qualification to pilot execution, and ensuring solutions align with goals and compliance while integrating with Zendesk APIs, middleware, telephony, and cloud platforms. You’ll collaborate cross-functionally to influence product roadmaps, measure impact using Zendesk analytics, and champion AI adoption through value-realization initiatives with Customer Success. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong knowledge of web/scripting technologies and SaaS architectures, experience designing pilots/POCs, deep AI expertise (LLMs, NLP), domain experience in CCaaS/ITSM/etc., strong analytical storytelling and communication skills, a bachelor’s degree or equivalent, and willingness to travel. Zendesk promotes a hybrid, inclusive culture, notes that AI may screen applications, and is an equal opportunity employer committed to diversity, with accommodations available for applicants.