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Zendesk is seeking a Portfolio Success Manager I in its Global Scaled Customer Success team for APAC to ensure customers maximize value and contribute to growth, retention, and long-term partnerships. Responsibilities include serving as the primary post-sale contact for a large, multi-segment customer base, driving product adoption, performing discovery with expert recommendations, identifying upsell opportunities, collaborating cross-functionally to resolve escalations, facilitating webinars and short-form videos, and building scaled outreach campaigns while using data to forecast and mitigate churn. The role requires a customer-centric, agile, analytical thinker with strong communication and collaboration skills, and native Mandarin with professional English, plus experience with CRM and data tools such as SFDC, Gainsight, Tableau, and Zendesk. Basic qualifications include at least one year of related experience in customer-facing roles and the ability to work in a global, matrixed environment. Preferred qualifications include a bachelor’s degree, domain knowledge of SaaS in the Greater China market, sales acumen for post-sale upsell/cross-sell, and presentation skills; Zendesk also highlights its hybrid work model, AI screening practices, and a commitment to diversity, equity, inclusion, and accommodations.

The role is APAC AI Sales Specialist Lead at Zendesk, a quota-carrying, player-coach position that leads a team of AI Sales Specialists and collaborates with Core Sales Managers to drive growth and adoption of Zendesk’s AI products across mature and emerging APAC markets. The person will own regional AI sales targets, collaborate with local teams to tailor sales plans, and proactively lead large, complex deals with executive presence throughout the sales cycle. They will focus on customer engagement by building strong relationships, delivering value-based, consultative AI selling, overseeing AI trials/POCs, and supporting joint GTM efforts with APAC leadership. The role also emphasizes AI sales enablement and evangelism, acting as a subject-matter expert, driving enablement across the region, keeping AEs informed on product updates and market dynamics, and serving as the main contact for escalations and cross-functional collaboration. Requirements include proven quota-carrying sales leadership with preference for Conversational AI or CX experience, strong communication and relationship skills, willingness to travel regionally, and an overlay/co-sell background, with Zendesk highlighting its inclusive culture and equal opportunity hiring, along with accommodations for disabilities.

Zendesk is seeking a Principal PSE/Partner Sales Executive based in Singapore to drive partner-led growth across the Philippines and APAC by recruiting, onboarding, and enabling partners to meet revenue and profitability targets in alignment with Zendesk strategy. The role involves building a robust partner ecosystem, achieving both new business and expansion targets, assessing partner capacity, and training partners on Zendesk products, sales plays, and enablement tools. It also requires creating joint business plans with top partners, monitoring quarterly progress, coordinating with regional sales, and acting as a liaison to ensure GTM activities and opportunities to close deals. Additional responsibilities include collaborating with Marketing for joint GTM campaigns, managing CRM data and forecasts, maintaining a strong new business pipeline, and delivering product demos to prospects and executives. Candidates should have a Bachelor’s degree, 10+ years of B2B SaaS sales experience with quota attainment, strong communication and analytical skills, and adaptability to a fast-paced environment; Zendesk commits to equal opportunity, hybrid work, and diversity, with AI screening used in applications.