Zendesk is seeking a Principal Value Consultant for its Pre-Sales Value Consulting team to build relationships with customers during the sales cycle and deliver credible value through CX strategy, tailored insights, executive alignment, and defensible Value Architecture that helps influence ARR and close deals.
Key responsibilities include Engagement Coaching and Strategy—leading cross-functional contact center engagements, facilitating Strategic Value Assessments, and helping customers develop integrated omnichannel strategies and digital roadmaps.
The role also involves Data Analysis and ROI—interpreting customer KPI data, producing financial ROI analyses, and applying tooling to demonstrate anticipated performance improvements from Zendesk solutions.
You’ll collaborate across Sales, Solutions Consultants, and Success teams, contribute thought leadership via white papers and webinars, advocate for the customer across the lifecycle, and guide change management to realize ongoing value.
Candidates should have 10+ years of experience in operations, customer support, or contact centers with a track record in value consulting, strong analytical/technical skills, executive communication, and language capabilities (e.g., Mandarin/Japanese); Zendesk supports hybrid work, AI screening per policy, and is an equal opportunity employer with accommodations available.
