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Zendesk is hiring an Account Executive with proven B2B/AI sales experience to grow its business in Portugal by building relationships and expanding offerings for new and existing customers. The role emphasizes driving top-line revenue, penetrating top-tier accounts, cross-selling, and using data and customer history to optimize retention and expansion. You will create quarterly territory plans, manage complex multi-month deals with proofs of concept, secure C-level sponsorship, negotiate and close value-centric deals, and maintain an accurate forecast. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a track record of meeting targets, experience selling to C-level executives, familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, ability to travel, and fluency in Portuguese, Spanish, and English. Zendesk promotes a diverse, inclusive, hybrid work environment globally, notes that AI may screen applications, and provides accommodations for disabilities as an equal opportunity employer.

Zendesk’s mission is to improve customer experience, and the role involves joining a cross-functional team to research and build ML solutions that power AI capabilities like intelligent triage and admin center recommendations for over 125,000 brands. You will pair with applied ML scientists, collaborate to research and deploy impactful AI solutions for customer support, tackle challenging problems with techniques such as neural networks and information retrieval, productionize models at scale, and present work to a global audience while staying current with ML/NLP literature. Required qualifications include an MSc in CS, EE, math, or related field; a solid foundation in statistics and ML; Python skills; experience with at least one major DL library (prefer PyTorch); and a desire to learn, be curious about AI fundamentals, and be pragmatic. Preferred qualifications include a PhD, knowledge of NLP with a focus on generative language models and information retrieval, and strong communication and a collaborative, can-do attitude. Benefits and culture include ownership of features, potential impact, a passionate team, opportunities to grow and specialize (e.g., security, performance, reliability), flexible hours, development funds, remote/hybrid work, comprehensive insurance, and Zendesk’s commitment to diversity, equity, and inclusion, with AI screening as part of the hiring process.