Zendesk is seeking a Senior ML Engineer to enhance their retrieval-augmented generation (RAG) platform used in customer service applications. The engineer will work collaboratively with product managers and ML scientists, mentor junior team members, and ensure service reliability while also contributing to design discussions and delivering AI capabilities at scale. Candidates should have over four years of experience in machine learning with Python, solid knowledge of server-side application design, and experience with cloud services like AWS. Preferred skills include familiarity with large language models (LLMs) and experience in RAG system design. Zendesk offers a dynamic work environment with opportunities for growth, flexible working hours, and a strong commitment to diversity and inclusion.
