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Zendesk is seeking a Senior Machine Learning Manager to enhance customer experience through the use of AI and machine learning, impacting over 125,000 global brands. This role involves leading the design and implementation of scalable machine learning systems, managing a team, fostering collaboration across departments, and engaging stakeholders to align initiatives with business goals. Candidates should have at least five years of experience in machine learning with a focus on system design, project delivery, and MLOps, coupled with strong communication and leadership skills. The position offers a hybrid work model, competitive compensation, and opportunities for career growth while emphasizing diversity and inclusion in the workplace. Interested applicants are encouraged to apply and contribute to shaping the future of AI-driven customer experiences at Zendesk.

Zendesk is seeking a Staff Engineer to lead a new team focused on integrating AI into their customer service offerings. The role involves guiding experienced engineers, collaborating with product management, and ensuring the reliability of deployed services while mentoring junior team members. Applicants should have over six years of experience in server-side application development, expertise in relational databases, and a strong understanding of distributed systems and cloud services. Preferred qualifications include knowledge of Typescript, messaging systems like Kafka, and performance testing for large-scale data pipelines. Zendesk promotes a diverse and inclusive workplace, offering flexibility in work arrangements and opportunities for personal and professional growth.

Zendesk is seeking a Senior ML Engineer to enhance their retrieval-augmented generation (RAG) platform used in customer service applications. The engineer will work collaboratively with product managers and ML scientists, mentor junior team members, and ensure service reliability while also contributing to design discussions and delivering AI capabilities at scale. Candidates should have over four years of experience in machine learning with Python, solid knowledge of server-side application design, and experience with cloud services like AWS. Preferred skills include familiarity with large language models (LLMs) and experience in RAG system design. Zendesk offers a dynamic work environment with opportunities for growth, flexible working hours, and a strong commitment to diversity and inclusion.