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Zendesk is seeking a Senior Backend Engineer for their newly acquired Ultimate division, focusing on developing advanced AI agents for customer experience. The role involves shaping the customer journey, maintaining and developing components, and architecting complex applications while being part of a collaborative team. Key responsibilities include creating high-traffic services and APIs, strategizing microservice infrastructures, and improving existing code and processes. Candidates should be skilled in writing robust code, knowledgeable about microservices architecture, and possess strong communication and mentoring abilities. The interview process includes calls with the talent team and technical interviews, and the position offers a competitive salary range in Poland.

The Agentic Tribe is transforming the chatbot and voice assistance space with Gen3, an advanced AI Agent system that enhances conversational interactions by being goal-oriented and adaptable. Zendesk is seeking a Senior Machine Learning Scientist for its AI Agent product, where the candidate will take ownership of a product area and utilize their expertise to improve customer experiences. The role involves designing and testing innovative AI solutions, managing research projects from inception to reporting, and collaborating with cross-functional teams. Ideal candidates should have a background in computer science or related fields, experience in machine learning or NLP, and a passion for developing practical solutions to business challenges. Zendesk is committed to fostering a diverse and inclusive workplace and offers a hybrid working model alongside competitive salary packages.

Zendesk is seeking a Senior Frontend Engineer to join their AI Agents team, with a focus on transforming customer service work through their SaaS platform. The role involves designing and developing user-friendly applications using technologies like TypeScript and React, while maintaining a robust codebase and architecture. Ideal candidates are experienced engineers with strong programming skills, a product mindset, and a commitment to user experience and testing culture. The position offers full project ownership, opportunities for personal growth, and a flexible hybrid work environment. Zendesk values diversity and offers a competitive salary range along with various benefits to support employee well-being.

The job description for a Senior Frontend Engineer at Zendesk AI Agents entails developing and maintaining the AI platform with a focus on user experience, speed, and reliability. The role is part of the Agentic tribe, which is pioneering the Gen3 AI Agent system, providing dynamic and personalized conversational capabilities. Candidates are expected to be proficient in TypeScript and React, with an emphasis on solid engineering practices and ensuring the intuitive design of frontend applications. Responsibilities also include suggesting improvements to the codebase, collaborating within the tech team, and staying updated on industry trends. Zendesk offers flexible working hours, a hybrid work environment, and opportunities for professional growth, while emphasizing diversity and inclusion in the workplace.

The Agentic Tribe is pioneering advancements in conversational AI with its Gen3 AI Agent system, which offers a dynamic and goal-oriented approach to chatbot interactions. The company is looking for an experienced AI Agent Engineer to design, develop, and deploy intelligent agents that utilize Large Language Models (LLMs), enhancing operational efficiency. Responsibilities include creating scalable AI agents, integrating systems with external tools, and optimizing AI performance while collaborating with cross-functional teams. Core competencies for the role involve LLM-oriented system design, tool integration, and implementing safety measures for AI systems. Zendesk, the parent company, is focused on enhancing customer relationships through its software, promoting diversity and inclusion in the workplace while offering a flexible, hybrid work environment.