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Zendesk is hiring a Global Engagement Manager (Portugal or Poland) who serves as a reliable point of contact for customers, gathering requirements and designing and delivering solutions while collaborating with stakeholders and coaching others in an agile, collaborative culture. Responsibilities include owning the customer lifecycle, meeting delivery targets, supporting pre-sales for services bookings, defining success criteria, leading implementation plans, managing leadership-level client relationships, and coordinating cross-functional teams to address issues and pursue expansion opportunities. Requirements include prior experience delivering enterprise-level support, project management or consulting, mandatory CCaaS and AWS Services/Connect experience, strong English communication, leadership of technical teams, C-suite relationship experience, with PMP or similar certification highly desirable, and familiarity with Agile, SOW/contract/risk management, and selling/delivering support services. The company offers a flexible hybrid work model with in-office presence about once per week, and the Poland base salary range is zl146,000–zl220,000, with actual compensation based on capabilities and experience and potential bonuses or incentives. Zendesk emphasizes equal opportunity, diversity, inclusion, and accommodations for applicants with disabilities; AI screening may be used in the hiring process, and the company provides resources and contact options for accommodations.