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The role is a support expert for Zendesk Premier customers, primarily English-speaking, acting as the focal point for a global team to understand customer needs, advocate internally, and deliver best-in-class experience. You will own customer issues through resolution, provide guidance on APIs, Frameworks, and SDKs, and coordinate communications during incidents across Operations, Development, and Incident Management. Required skills include 2+ years as a Zendesk Administrator or deep product knowledge, 2-4 years in enterprise software support, enterprise/technical architecture experience, and 1 year of HTML/JSON/JavaScript/REST troubleshooting, with Java/Ruby/Python as a plus. Desired skills include formal presentation ability, innovative thinking, and strong tools knowledge (ChatGPT, Gemini, GSuite, Slack, Confluence), plus willingness to work outside business hours and possible travel. The position must be based in Mexico City or Estado de Mexico, with a hybrid work model, and Zendesk notes AI screening and their commitment to equal opportunity and accommodations.

Zendesk is seeking a Digital Inside Sales Specialist to join a new fast-growing team, acting as a product expert and delivering a high-velocity, customer-focused sales experience with training in-office and a subsequent hybrid schedule. Key responsibilities include handling a large volume of inbound leads across phone, Zoom, chat, and email; resolving inquiries to drive online conversions; conducting discovery calls and product demos; and meeting or exceeding SLAs, KPIs, and a shared revenue target. Requirements include 1+ years of sales experience (SaaS/Software preferred), excellent written communication in Spanish and English, ability to work with global clients, strong organizational and multitasking skills, and being physically located in Mexico City or Estado de Mexico with four days in the office. The role uses a hybrid working model designed to foster in-person connection and collaboration while allowing remote work part of the week; specific in-office days are determined by the hiring manager, and training will occur at a Zendesk office. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, notes that AI or automated decision systems may be used in screening, and provides reasonable accommodations for applicants with disabilities upon request.

The Senior Services Consultant leads the implementation of Zendesk solutions for a portfolio of enterprise customers, acting as a trusted advisor from discovery to go-live and independently owning a workstream while guiding less experienced consultants. Key responsibilities include leading complex discovery, designing scalable solutions and implementation plans, configuring workflows, facilitating customer-facing sessions with technical and executive stakeholders, building strong relationships, and delivering testing, training, and go-live readiness. Requirements include 5+ years of SaaS implementation or consulting experience, a track record of leading enterprise deployments, strong discovery and solution-design skills, ability to manage multiple projects and prioritize deadlines, and excellent communication with both technical and executive audiences. The role requires travel as needed and must be physically located in Mexico City or the State of Mexico, with a hybrid work arrangement that blends in-person collaboration and remote work. Zendesk is an equal opportunity employer that values diversity, equity, and inclusion, notes AI may be used to screen applications, and provides accommodations for applicants with disabilities.

The Associate Solutions Architect at Zendesk supports the CX ARR business by delivering scalable, high-quality technical partnerships across account executives, customer segments, and sales opportunities, translating customer goals into credible, secure solution concepts and actionable next steps. Key duties include partnering on discovery and qualification, supporting multiple opportunities through a pooled coverage model, delivering technical discovery sessions, demos, workshops, proof-of-concept activities, and creating lightweight artifacts while coordinating with product, engineering, security, services, and customer success teams. The role emphasizes AI knowledge as a copilot to improve deliverables—organizing information, drafting, demos, and accelerating follow-up—while applying human judgment to ensure accuracy, and it does not involve building AI models. Technical requirements include a junior-level foundation with SaaS and CX workflow familiarity, understanding RESTful APIs, JSON, webhooks, authentication, SDKs, and data flows, the ability to read technical docs, and to explain concepts in business terms, plus support for demos and technical conversations. Required qualifications include professional English, customer-facing technical experience, strong communication and multitasking abilities, cross-functional collaboration, and comfort working through ambiguity; preferred qualifications include CX/CRM/SaaS experience and familiarity with AI product adoption and integration patterns; plus a location requirement of being based in Mexico City or Estado de Mexico, with Zendesk committed to equal opportunity and accommodations as needed.

Zendesk is seeking a Sales Engineer to join its presales organization in the AMER region, focusing on English-speaking customers and partnering with Account Executives to understand mid-market needs and demonstrate Zendesk’s core platform and AI solutions. You will deliver tailored demonstrations, assist in discovery and scoping, build standard POCs, and own standard security and architectural questionnaires while leveraging internal templates and API recipes for consistent, high-quality deliverables. Requirements include a bachelor’s degree or equivalent, 2–4 years in solution engineering or related B2B SaaS roles, comfort with APIs, JSON, and webhooks, AI fluency, domain knowledge of customer service metrics or CRM systems, and up to 25% travel. Preferred qualifications include basic scripting knowledge (e.g., JavaScript), strong English communication, and a customer-obsessed, builder-first, strategic, and collaborative mindset, with the role located in Mexico City or the State of Mexico. Zendesk emphasizes a hybrid, inclusive culture, equal opportunity employment, potential AI screening of applicants, and accommodations available on request via the provided contact.