The Ampin App
deep insights into the Atlassian community

The job description for a Senior AI Sales Specialist at Zendesk outlines key responsibilities, including driving the growth of AI products and collaborating with Core Account Executives to achieve sales targets in the APAC region. The role demands building strong customer relationships, providing value-driven solutions, and leading AI proof of concepts while identifying cross-sell opportunities. Candidates should possess in-depth knowledge of AI technologies, excellent communication skills, and a proven sales track record, particularly in Conversational AI or customer experience solutions. The position allows for flexible remote work, with opportunities for in-person collaboration at Zendesk offices. Zendesk emphasizes its commitment to a diverse and inclusive workplace, encouraging individuals from various backgrounds to apply.

Zendesk is a leader in customer experience solutions, focusing on optimizing customer support platforms like Zendesk, Amazon Connect, and AWS. The company is looking for a Senior Platform Architect with substantial experience in contact center technologies to design and implement efficient customer service solutions. Daily activities include architecting contact center solutions, leading technical strategies, providing mentorship, and ensuring security compliance. The key responsibilities involve defining the architectural vision, designing integrated solutions, collaborating with stakeholders, and advocating for innovation in contact center technologies. Candidates should possess a relevant degree, extensive experience in solution architecture, and strong technical skills, with preferred certifications in Zendesk and AWS.

The job description outlines the role of a Managed Services Consultant at Zendesk, tasked with supporting customers through ongoing subscription services related to Zendesk products. Responsibilities include configuring solutions, analyzing configurations for optimizations, and collaborating with a global team to enhance customer value. Candidates are expected to have 3-6 years of experience in a consulting or customer success role, strong communication skills in both Japanese and English, and a technical aptitude for SaaS solutions. Preferred qualifications include experience with Zendesk, knowledge of programming and analytical tools, and the ability to manage multiple projects simultaneously. The position supports a hybrid work model to balance in-office collaboration with remote flexibility, and Zendesk is committed to diversity and inclusivity in its hiring practices.