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The Principal Solutions Consultant at Zendesk plays a crucial role in the sales cycle, focusing on technical solutions and competitiveness while engaging with Enterprise and Mid-Market executives. This position requires a combination of sales and technical expertise, as the consultant acts as a bridge between sales teams and prospective clients. Candidates should have over seven years of presales experience, with knowledge in web technologies, customer service software, and a clear understanding of AI's impact on customer service. Strong interpersonal and communication skills are essential for effectively presenting solutions and managing customer pilots. Zendesk promotes an inclusive work environment and supports diverse hiring practices, ensuring equal opportunities for all applicants.

Zendesk is seeking a Senior Platform Architect to optimize customer support platforms like Zendesk, Amazon Connect, and AWS. This role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring integration across platforms. The candidate will be responsible for strategic direction, technical mentorship, and driving the adoption of innovative technologies in contact centers. Qualifications include at least 10 years of solution architecture experience, with a strong focus on contact center technologies, and proficiency in AWS services. The position promotes a culture of diversity and inclusion, offering flexible work arrangements while emphasizing compliance and security standards.