Zendesk is seeking a Staff Engineer for its Europe-based Edge Engineering team, responsible for the proxy tier, global CDN, load balancing, and other edge services that handle billions of user interactions daily. The role involves building and shipping production code to improve the experience for millions of Zendesk users, reviewing peers’ changes, and working with a modern stack across AWS, Cloudflare, Kubernetes, Terraform, and Go. Qualifications require 5+ years in DevOps or production engineering on high-traffic distributed systems, hands-on edge tech experience (HTTP/TLS/CDN/DNS), Linux/Docker/Kubernetes, and AWS, with strong cross-team collaboration. Preferred competencies include SaaS experience, proactive problem solving, strong documentation, caching/CDN knowledge, observability, and willingness to learn Go, with a tech stack that features AWS, Cloudflare, Envoy/OpenResty, Terraform, Kubernetes, Docker, Go, Spinnaker, GitHub, and Datadog. Zendesk emphasizes hybrid work, diversity and inclusion, and accommodations for applicants with disabilities, and notes that AI may be used for screening in accordance with policy.
