Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance through various communication channels, effectively addressing customer needs while delivering an exceptional support experience. The role is hybrid, allowing flexibility to work from home and in the Lisbon office, with responsibilities including resolving customer issues, managing escalations, and empowering users through a knowledge base. Candidates must possess at least four years of technical support experience, fluency in English and German, and strong communication and organizational skills. Zendesk champions an inclusive work environment, emphasizing diversity and providing necessary accommodations for applicants with disabilities. Overall, the company values a collaborative culture, offering opportunities for learning and connection amongst its globally distributed team.