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Zendesk is seeking a Premier Support Engineer to provide top-tier support for its Premier customers. The role requires a deep understanding of customer needs, effective communication, and the ability to anticipate and solve challenges. Key responsibilities include delivering technical support, managing customer issues, and coordinating during service incidents. Candidates should have at least two years of experience with Zendesk or enterprise software, as well as technical troubleshooting skills in various programming languages and APIs. Zendesk promotes a flexible hybrid work model and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is looking for a Data Engineer for its Zendesk Analytics Prototyping (ZAP) team to develop a strong data foundation for CRM insights and enhance customer support tools. The role involves creating scalable data solutions, developing ELT pipelines, optimizing SQL-based data models, and contributing to the technical vision of the team. Candidates should have over three years of experience in data engineering, proficiency in SQL and data modeling, and knowledge of cloud databases, particularly Snowflake. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk promotes a hybrid working model, values diversity and inclusion, and uses AI for application screening in accordance with legal guidelines.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical assistance across various communication channels, including live chats, emails, and video calls. The ideal candidate should have over four years of technical support experience, be fluent in both English and German, and possess excellent customer service and communication skills. This role emphasizes empathy and resourcefulness, with a focus on resolving customer issues and empowering users through knowledge sharing. Zendesk promotes a hybrid working model, allowing employees the flexibility to work from home and in the Lisbon office part-time. The company values diversity and inclusivity, ensuring equal opportunity for all applicants and employees.