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Zendesk is seeking a high-performing Senior Commercial Account Executive to join its India sales team in Mumbai or Bangalore, focusing on Technology, Retail, eCommerce, and Travel to lead sales and provide strategic direction to key customers. The role involves hunting for new opportunities, closing new accounts, maintaining existing relationships, and coordinating with solution consultants, channel partners, marketing, and business development to improve territory coverage. You should be able to articulate Zendesk’s platform vision, sell at the strategic level, build broad customer buy-in, and act as a trusted advisor while thriving in a collaborative sales team. Responsibilities include building a high-volume sales pipeline, conducting discovery calls and demos, developing relationships with prospects and accounts, demonstrating and selling value in both fast-paced and complex sales cycles, planning customer engagement, and tracking opportunities and forecasts in Salesforce. Requirements include at least 5 years of SaaS selling experience with a Bachelor's degree or equivalent, experience selling to C-level executives, a proven quota-attainment track record, strong ethics and communication skills, proficiency with Salesforce, Google Suite, and Clari, and the ability to travel up to 50% within the West region; candidates must be located in Karnataka or Maharashtra, and Zendesk supports equal opportunity, diversity, inclusion, accommodations, with AI screening as part of the process.