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Zendesk is seeking an Account Executive with a proven B2B/AI sales track record to grow the business by acquiring new customers, expanding offerings, and deepening partnerships. The role focuses on direct revenue growth, cross-selling, nurturing key relationships for retention, leveraging data insights and adoption history to prospect and improve conversion, and creating quarterly territory plans to expand market share. You will lead complex, value-centric sales cycles, secure C-level sponsorship, collaborate with internal teams, negotiate and close multi-month deals with PoC stages, and maintain a robust pipeline and accurate forecast. Required qualifications include a BA/BS or equivalent, 3+ years in cloud/software B2B/AI sales or solution engineering with a proven quota record, experience selling to C-level executives, strong presentation and negotiation skills, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus ability to travel. Zendesk emphasizes a human-centered customer experience, offers hybrid work options, is an equal opportunity employer committed to diversity and inclusion with accommodations for applicants, and may use AI screening in evaluating candidates.

Zendesk is hiring a Solutions Consultant to help lead AI-powered CX and Employee Services transformations, collaborating across Sales, Product, Engineering, and Customer Success to architect strategies that drive operational excellence and customer growth. Responsibilities include leading technical and business discovery, designing demos and proofs of value, translating AI/ML capabilities into business narratives, owning end-to-end technical engagements through pilots, and building secure, scalable solutions using Zendesk APIs and cloud platforms. Requirements include 3+ years of presales or solutions consulting in SaaS/CX, strong AI fluency with LLMs and NLP, practical prototyping skills to create pilots without deep backend work, domain knowledge in web/SaaS architectures (CCaaS, ITSM, BI, middleware), excellent communication, a bachelor’s degree or equivalent, travel flexibility, and fluency in English, German, and Polish. Ideal candidates are innovative problem solvers who are technically fluent, strategic and consultative, customer-obsessed, and collaborative influencers who can align cross-functional teams around measurable business outcomes. Zendesk emphasizes a hybrid, inclusive culture, uses AI in candidate screening, is an equal opportunity employer with a commitment to diversity and inclusion, and offers accommodations for applicants with disabilities upon request.

Zendesk is hiring a Customer Success Manager to lead customers in leveraging Zendesk’s AI-powered technology to achieve business outcomes on a global stage. In this role you will own full customer relationships from onboarding to renewal, driving product adoption, articulating ROI, and accelerating growth as a strategic partner. Your objectives include proactive health management with outcome-driven engagement, evangelizing Zendesk’s AI capabilities, and applying technical product knowledge to ensure solution fit and integration. Requirements include fluency in German and English, 5+ years in customer success or related roles in enterprise SaaS, experience with AI-powered solutions, a relevant bachelor’s degree, ability to influence stakeholders, proficiency with customer success tools, and strong program management skills. Zendesk emphasizes an inclusive, hybrid work culture with AI-driven screening, a commitment to diversity and inclusion, and accommodations for applicants with disabilities.