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Zendesk is seeking a Data Engineer for its Insights team, which focuses on enhancing customer experience through AI-driven analytics and decision-support tools. The role involves designing and building data pipelines and infrastructure, collaborating with cross-functional teams to optimize data workflows and create intelligent features. Candidates should have over three years of experience in data systems, strong proficiency in SQL and programming languages like Python, and familiarity with data processing frameworks and orchestration tools. Success metrics for the role include delivering reliable data solutions, maintaining high-quality code, and actively participating in architecture discussions. Zendesk emphasizes diversity and inclusion in its hiring process and supports a hybrid working model for its employees.

Zendesk is seeking a Staff Machine Learning Scientist to advance its AI-powered Gen3 system, which aims to transform conversational AI in chatbots and voice assistants. The role involves defining product vision, leading rapid prototyping, establishing research standards, mentoring junior team members, and driving end-to-end projects in AI technology. Candidates should have significant experience in machine learning or natural language processing, especially with deep learning and generative AI, along with strong collaboration and communication skills. Success in this position will be measured by the strategic impact of work, team mentorship, innovation, research standardization, and effective collaboration with cross-functional stakeholders. Zendesk promotes a flexible working environment and values diversity, ensuring applications are considered without discrimination based on various characteristics.

The Agentic Tribe is transforming the chatbot and voice assistance industry with its advanced AI Agent system, Gen3, which goes beyond conventional chatbots to offer a dynamic and goal-oriented conversational experience. Zendesk is looking to hire a Senior Machine Learning Scientist to enhance their AI Agent product, providing the opportunity to influence the product roadmap and collaborate with a cross-functional team. The role involves designing innovative AI solutions, managing full research projects, staying updated on NLP and ML advancements, and working closely with AI engineers. Candidates should have a strong background in machine learning and demonstrate experience with NLP, deep learning, and conversational AI technologies. The interview process for this position includes several stages, such as preliminary calls and technical challenges, aimed at assessing the candidate's fit and technical expertise.

Zendesk is seeking a Senior ML Scientist to contribute to their AI solutions aimed at enhancing customer experience through a retrieval-augmented generation (RAG) platform. The role involves collaborating with engineers and product managers to develop NLP/ML models that drive automated resolutions for customer interactions. Key responsibilities include conducting experiments, optimizing models, analyzing customer data, and mentoring junior scientists. Candidates should possess a strong academic background, expertise in machine learning and NLP, and programming skills in Python, along with the ability to work collaboratively. Zendesk values diversity and offers a flexible working environment with opportunities for personal and professional growth while impacting millions of users.

The Engineering Manager role at Zendesk involves leading a team of 6-8 engineers in the AI Agents organization to innovate conversational experiences for clients, focusing on tools and integrations that enhance customer interactions. The manager is responsible for fostering a culture of collaboration, continuous improvement, and accountability while empowering team members through mentorship and skill development. Candidates should possess a strong technical background, experience in managing diverse teams, and a commitment to maintaining high-quality standards. Zendesk values diversity and inclusion, ensuring equal opportunity in its hiring practices and supporting employees with flexible work arrangements. The company's goal is to build software that strengthens customer relationships, with a global presence and over 100,000 paid accounts.

Zendesk is seeking a German-speaking SMB New Business Account Executive, focusing on enhancing customer experience while driving sales for their Customer Support Platform. The successful candidate will manage an inbound and outbound sales pipeline, develop a strong understanding of Zendesk's products, and engage with small business customers to advocate for their needs. Key requirements include proficiency in German and English, a minimum of two years of sales experience in a SaaS environment, and exceptional interpersonal and communication skills. Zendesk promotes a supportive work environment with opportunities for professional development, including a sales bootcamp and ongoing coaching. They are an equal opportunity employer committed to diversity and inclusion, offering flexible hybrid work options and comprehensive benefits.

Zendesk is seeking an Account Executive to drive growth in their B2B SaaS sales, focusing on building relationships with new customers and expanding existing partnerships. The role involves acquiring new commercial customers, nurturing relationships, and identifying opportunities for cross-selling products. Candidates should have at least five years of relevant sales experience, strong communication skills, and a proven record of exceeding sales targets. Additionally, the job requires familiarity with sales tools, the ability to navigate complex sales cycles, and the capacity to establish executive connections. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workplace.

Zendesk aims to enhance Customer Experience through its products, which serve over 125,000 global brands, including notable companies like Airbnb and Uber. The company is seeking a Staff Machine Learning Scientist who will lead the development of innovative ML models and algorithms, driving Zendesk's AI-powered roadmap and mentoring other scientists. Key responsibilities will include pioneering large-scale initiatives, establishing experimentation standards, and bridging research with production systems. Candidates should have a strong technical background in ML/AI, particularly in natural language processing, and should possess significant experience in research leadership and technical excellence. Zendesk offers a supportive work environment with flexible hours, professional development, and opportunities for specialization in various areas of technology.

Zendesk is seeking a Senior Backend Engineer for their AI Agents team, focusing on the development and implementation of groundbreaking backend systems. The role involves collaborating with various teams to enhance their AI-driven chatbot, Gen3, which is designed for advanced conversational capabilities. Key responsibilities include maintaining service components, architecting complex applications, and improving existing systems to deliver high-quality AI products. The ideal candidate should have strong coding skills, knowledge of microservices architecture, and a proactive attitude towards teamwork and mentoring. Zendesk emphasizes a diverse and inclusive workplace, offering flexible working arrangements and a commitment to fostering community engagement.

Zendesk is seeking a Fullstack Engineer for their Insights team, which focuses on developing AI-driven analytics and decision-support tools. The role emphasizes frontend development and requires a passion for creating user-centric interfaces while also contributing to backend services. Candidates should have experience with TypeScript, React, Node.js, and familiarity with REST APIs, design systems, and component libraries. Additionally, excellent communication skills and a proactive attitude are essential for collaboration with cross-functional teams to enhance user experiences. The position is part of a diverse and inclusive culture, with Zendesk valuing ongoing learning and community support.

Zendesk, after acquiring Ultimate in March 2024, aims to create advanced AI agents for customer experience, particularly through their AI Agent Essential system, which offers dynamic, conversational capabilities. The company is seeking a Software Engineer to enhance its product offerings, requiring the development and maintenance of backend services to ensure reliable AI-powered delivery for customers at scale. The role includes collaboration with cross-functional teams and automating deployment pipelines while fostering a culture of continuous learning. Candidates should have a background in computer science or a related field, with extensive experience in server-side programming, web application observability, and database systems. Zendesk prioritizes diversity and inclusion in its hiring process and offers a hybrid working model for employees, allowing for both collaborative in-office work and remote flexibility.