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The Zendesk Customer Success Manager role is an advisory, AI-powered position that owns customer relationships, drives product adoption and ROI, and accelerates growth, with proactive health management and outcome-driven engagement. You’ll oversee the full lifecycle—from onboarding to renewal—designing success plans, coordinating with Professional Services, championing Zendesk’s AI and automation capabilities, and translating features into real-world business value for technical and non-technical stakeholders. You’ll identify expansion opportunities, forecast renewals, surface risks and whitespace, and build strategic partnerships with executives while collaborating cross-functionally to align goals and innovation. Requirements include 5+ years in customer success/experience, GTM experience in enterprise technology/SaaS, a relevant bachelor’s degree, experience driving SaaS/AI adoption, ability to influence at all levels, proficiency with CS tools like Gainsight, strong program/project management, and native German with business-level English. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, with AI screening disclosures and accommodations available, and a commitment to diversity, equity, and inclusion.

Zendesk is hiring a Senior SEO Specialist for international markets (Germany as a core market, plus the UK, ANZ, and select Tier 2 markets such as India and Singapore) to lead organic search, content, and technical SEO programs and help the company adapt to AI-powered discovery. The role involves developing and executing international SEO and AEO strategies, surfacing market-specific opportunities, and driving German-language optimization in collaboration with Content, Localization, Regional Marketing, and Product Marketing teams. It also covers maintaining technical SEO health, conducting audits, considering JavaScript rendering and localization impacts, and building AI-powered automations and agentic workflows to scale research, optimization, localization, QA, and monitoring. The candidate will analyze performance with GA4, GSC, Snowflake, and AEO tools, translate data into actionable priorities, and partner across multiple functions to influence roadmap decisions. Requirements include 5+ years of hands-on SEO experience (SaaS/enterprise preferred), fluency in German and English, experience managing multi-country markets, expertise in AEO and AI-powered discovery, automation using LLMs or APIs, strong analytics, and excellent cross-functional communication; Zendesk also notes hybrid work, AI screening of applications, and a commitment to diversity and inclusion.

Zendesk seeks a dedicated, AI-savvy Senior SMB Account Executive to grow the SMB base, close deals of all sizes, and build broad, trusted relationships, using AI-driven insights to accelerate revenue and align with customer goals. You'll drive top-line growth by acquiring new SMB customers with AI-powered strategies, nurture relationships through personalized outreach and automated workflows, lead complex sales cycles with tailored AI solutions, co-create AI transformation roadmaps with measurable KPIs, and present data-backed ROI to inform procurement decisions. You’ll manage and expand accounts through cross-sell and upsell opportunities, maintain a robust Salesforce pipeline with weekly, monthly, and quarterly forecasts, and collaborate with Solutions Engineers, AI Specialists, Marketing, and other teams to optimize campaigns and engagements. Requirements include at least 2 years of B2B SaaS sales or solution engineering, strong technical aptitude for AI product architecture and integrations, proven experience in prospecting and closing, excellent CRM and forecasting skills (Salesforce, Outreach, Clari), a BA/BS, willingness to travel, and a collaborative, data-driven, customer-centric mindset. Zendesk is an equal opportunity employer with a hybrid work model, committed to diversity and inclusion, may use AI screening in candidate evaluation, and provides accommodations for applicants with disabilities.